Virgin | USB MODEM | User guide | Virgin USB MODEM User guide

Please save this User Guide to your computer’s
hard drive for future reference.
©2009. Novatel Wireless, Inc. All rights reserved. Ovation and Novatel Wireless names and logos are
trademarks of Novatel Wireless. VIRGIN and the Virgin signature logo are registered trademarks of Virgin
Enterprises Limited and are used under license by Virgin Mobile USA, L.P. All other brands and trademarks
are trademarks of their respective holders.
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Table of Contents
Welcome................................................................................ 3
Broadband2Go Features................................................................................................4
Package Contents..........................................................................................................6
Your Virgin Mobile USA MC760 Modem.........................................................................7
Accessories...........................................................................................................8
Care of Your Modem....................................................................................................10
USB Modem Basics......................................................................................................11
Daily Use.............................................................................................................11
LED States...........................................................................................................12
Properly Insert the Modem.................................................................................12
Properly Remove the Device...............................................................................13
Using the microSDHC Memory Card............................................................................14
Inserting and Removing a microSDHC Card........................................................14
Working with Files on the microSDHC Card.........................................................16
Set Up & Connect................................................................. 19
Software Overview . ...................................................................................................20
Using the Broadband2Go software..............................................................................21
Connecting to the Network.................................................................................21
Using the Connection Manager...........................................................................23
Using the system tray icon .................................................................................25
The Broadband2Go menus..........................................................................................26
Settings..............................................................................................................27
Languages..........................................................................................................33
Program Modem................................................................................................33
Device Properties................................................................................................34
Radio Enable/Disable..........................................................................................34
About.................................................................................................................35
Troubleshooting................................................................... 37
Troubleshooting..........................................................................................................38
Uninstall and reinstall the software............................................................................41
Reference............................................................................ 43
Safety and Liability.....................................................................................................44
Product Specifications.................................................................................................47
System Requirements.........................................................................................47
Technical Specifications......................................................................................47
Regulatory..................................................................................................................49
Limited Warranty and Liability....................................................................................56
Congratulations on purchasing a broadband
modem by Novatel Wireless
This Modem operates over high-speed networks enabling you to
connect at high speeds to the Internet or your corporate Intranet,
and access your email while you are away from the office.
Patents and licenses
Licensed by QUALCOMM Incorporated under one or more of the
following Patents:
4,901,307
5,490,165
5,056,109
5,504,773
5,101,501
5,506,865
5,109,390
5,511,073
5,228,054
5,535,239
5,267,261
5,544,196
5,267,262
5,568,483
5,337,338
5,600,754
5,414,796
5,657,420
5,416,797
5,659,569
5,710,784
5,778,338
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted
by Novatel Wireless and/or Novatel Wireless’ suppliers. Although
copyrighted, the software drivers are unpublished and embody
valuable trade secrets proprietary to Novatel Wireless and/or
Novatel Wireless’ suppliers. The disassembly, decompilation, and/
or reverse engineering of the software drivers for any purpose is
strictly prohibited by international law. The copying of the software
drivers, except for a reasonable number of back-up copies is strictly
prohibited by international law. It is forbidden by international
law to provide access to the software drivers to any person for any
purpose other than processing the internal data for the intended
use of the software drivers.
U. S. Government Restricted Rights Clause
The software drivers are classified as “Commercial Computing device Software” and the U.S. Government is acquiring only “Restricted Rights” in the software drivers and their Documentation. U.S.
Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer
the software drivers or Derivative Works to any country where such
transfer is prohibited by the United States Export Administration
Act, or any successor legislation, or in violation of the laws of any
other country.
Please visit www.novatelwireless.com for the latest information
about your device.
1
About this Guide
Thank you for choosing Virgin Mobile and welcome to the MC760
Modem and Broadband2Go User Guide. The Broadband2Go
software works with your Broadband2Go device to enable you to
access the Internet from wherever you want. Work, shop, play, chat,
and more – all on the go. This device can also be used as a USB
mass storage device that allows you to read and write data onto a
microSDHC card.
This User Guide outlines the features and use of the device and
Broadband2Go.
1
Welcome – This chapter provides information about
the modem, daily use information, and about using the
microSDHC card capabilities.
and Connect – This chapter provides instructions
2 Configure
for managing and configuring your Internet connection and
using the features of Broadband2Go.
– This chapter provides troubleshooting
3 Troubleshooting
information for your Broadband2Go. In addition, instructions
for uninstalling the software are contained here.
– This chapter contains a safety and regulatory
4 Reference
information, product specifications, a glossary and the
warranty statement.
1
Welcome
Broadband2Go Features
Package Contents
Your Virgin Mobile USA MC760 Modem
Care of your Modem
USB Modem Basics
Using the microSDHC Memory Card
Broadband2Go Features
Thank you for choosing the advanced and compact MC760
Modem with microSDHC™ memory support by Novatel Wireless!
This 2-in-1 mini device empowers you with high-speed data
access on the Virgin Mobile USA Broadband2Go wireless data
network, and it provides removable memory storage options in
one convenient and compact USB package. Along with the many
advanced features of Broadband2Go, such as data speeds up to
1.4Mbps, this device offers:
• High Speed Wireless Data (Broadband2Go)
The Broadband2Go device gives you access to the latest in
CDMA EV-DO technology, referred to as Rev A, resulting in
higher data rates and higher system capacity that enable richer
applications and services.
• Optional microSDHC Memory Storage
Optional removable memory storage makes life on the go more
convenient than ever. Save and transport important files such as
documents, music, and pictures on microSDHC cards.
• Thumb-Size USB (Universal Serial Bus)
Only a couple of inches in size, the universal form factor makes
wireless Broadband2Go and file storage more convenient than
ever.
• NovaSpeed® Technology
NovaSpeed, a patent-pending software from Novatel Wireless,
enhances simultaneous upload and download performance
significantly. With NovaSpeed built into the device, streaming
video, online gaming, large file transfers and other online
activities experience minimal interruptions or buffering.
4
• Intuitive Broadband2Go Software
Built-in for automatic installation without a CD and easy
navigation on Windows Vista and XP (SP2 or higher).
• Additional features include:
• Advanced embedded antenna design
• VPN capability
• Auto connectivity options
• NDIS configuration
• External antenna connector
5
Package Contents
The Virgin Mobile USA Broadband2Go package includes:
• Virgin Mobile USA MC760 Broadband2Go device
• Broadband2Go software (on device)
• Broadband2Go Quick Start Guide
• Broadband2Go Product User Guide (on device)
• Lanyard
In addition, you can purchase these optional accessories for use
with the modem:
• External Antenna – Provides improved performance in fringe
areas.
• microSDHC card – up to 16 GB. Used for file transfer and sharing.
6
Your Virgin Mobile USA MC760 Modem
Your device has the following parts:
➊
➋
➌
➍
➏
➎
7
1. USB Connector
2. LED Indicator
3. External Antenna Connector
4. Accessory Hook
Attaches to the computer USB port.
5. Protective Cap
Protects USB Connector from debris
and damage when not in use.
6. microSDHC memory card slot
Accommodates optional microSDHC
cards up to 16GB.
Provides status information.
For optional external antenna
Permits use of lanyard or key chain
accessories for portability of your
device.
Accessories
Lanyard
A lanyard is included in the MC760 Modem package. This accessory
provides convenient portability while on the go.
IMPORTANT: Do not wear the lanyard and the MC760
Modem around rotating machinery or during sleep.
To attach the lanyard to the MC760 Modem
1. Locate the accessory hook on the device and the protective cap.
2. Pinch the looped thread on the lanyard or key chain and feed
through the accessory hook in the protective cap.
3. Pinch the looped thread on the lanyard or key chain and insert
into the accessory hook hole on the device until it exits through
the other side.
4. Insert the end of the Lanyard and the protective cap through
the loop and pull to tighten.
8
Optional External Antenna
The modem can use an optional external antenna (purchased
separately) to increase performance in fringe reception areas.
To access the External Antenna Connector:
1. Locate the External Antenna Connector on the side of the
device.
2. Remove the rubber protector to expose the External Antenna
Connector. (Keep the rubber protector in a safe place for future
use in order to protect the External Antenna Connector from
debris when not in use).
9
Care of Your Modem
As with any electronic device, the MC760 Broadband2Go device
must be handled with care to ensure reliable operation. Follow
these guidelines:
• Do not apply adhesive labels to your device; they may cause it
to potentially overheat and could alter the performance of the
antenna.
• The USB connector should plug easily into your computer’s
Type A USB port. Forcing the device into a port may damage the
connector.
• Protect your device from liquids, dust and excessive heat.
• Do not leave the device in a closed car.
• Store your device in a safe place when not in use.
• Operating Temperature: 0°C to 45°C (32°F to 113°F)
• Storage Temperature: –20°C to 65°C (–4°F to 149°F)
10
USB Modem Basics
Daily Use
After you have set up and configured your modem and installed
the Broadband2Go software, daily use is simple and easy.
When you connect the device, the following should occur:
• The label of the device should be facing up when it is connected
to most computers.
• The device has power as soon as you connect it to the USB port
of your computer. Although the device has power, it does not
automatically connect to the Internet.
• The LED indicator on the device lights up.
• If sound effects are enabled, the computer may beep.
• The Broadband2Go software starts (unless the auto-launch
feature has been disabled).
• Use the software to connect to the network.
11
LED States
The MC760 Broadband2Go is designed with an LED status light
that indicates if the device has power and gives the current
connection status.
No Light
Green
No Power
-
Device off
Modem
Solid
Modem has power but is not
transmitting or receiving
Slow Blinking
Searching for CDMA network
Intermittent Blinking
Connected. Blinking rate relates
to data speed.
Red
Service
Solid
No Service
Amber
Error
Solid
Error, reset modem
Properly Insert the Modem
1. Remove the protective cap from the device.
2. Grip the device by its sides and gently insert it into the USB port.
The device should fit easily into the USB port.
Important: Do not force the device into the USB port as
this may damage both the device and the USB port.
If you have difficulty:
– Turn the device over and try again.
– Verify that you are using a USB port.
3. The hardware icon appears in the Windows notification area
(system tray).
12
Properly Remove the Device
Before removing the modem, disconnect from the network
and exit the Broadband2Go software. Or you can wait until the
computer has shut down and remove the modem then.
IMPORTANT: Verify that all file transfers to the microSDHC
card are complete before removing the device, otherwise
you are at risk of losing data.
The device’s USB technology allows you to safely remove it at any
time when you are not connected to the network. These are the
recommended ways to remove the device.
Quick Removal
1. End your Broadband2Go session by selecting Disconnect from the
Broadband2Go software.
2. Simply grip the device on both sides and pull straight out to
avoid damaging the USB connectors.
Standard Unplug/Eject Hardware Removal
1. End your Broadband2Go session by selecting Disconnect from the
Broadband2Go software.
2. Exit the Broadband2Go software to ensure that the device is
powered off.
NOTE:
Avoid removing the device before your Internet connection is terminated, as the
operating system may occasionally have issues such as freezing or automatic
shutdowns.
3. Right-click the Safely Remove Hardware icon in the notification
area, click Safely Remove Hardware, select the device, and then click
Stop.
13
4. Simply grip the device on both sides and pull straight out to
avoid damaging the USB connectors.
Using the microSDHC Memory Card
The device is equipped with removable, hot-swappable memory
storage using a microSDHC card (sold separately). This feature
allows you to use your modem for connectivity and simultaneously
as an external flash drive.
Inserting and Removing a microSDHC Card
To insert the microSDHC card:
1. Locate the microSDHC port as depicted in the figure below.
2. The modem is shipped with a plastic “blank” in the micrsoSDHC
slot. Remove microSDHC card blank by gently pushing it in
slightly and letting go.
3. Line up the microSDHC card with the port, with the gold contact
points facing up.
4. Gently push in the microSDHC card until it clicks into place.
NOTE:
14
Do not force the microSDHC card into the microSDHC slot.
To remove the microSDHC card:
The device’s removable memory storage feature is hot-swappable,
meaning the microSDHC card may be removed at any time,
whether the device is inserted in the computer.
1. Gently push in the microSDHC card slightly and let go.
It will pop halfway out of the slot.
2. Once partially visible, you may pull the microSDHC card out of
the slot and store in a dry, safe place.
IMPORTANT: Verify that all file transfers to the microSDHC
card are complete before removing it. Interrupting the file
transfer may damage your data.
15
Working with Files on the microSDHC Card
Work with files on the microSDHC card using the same principles
that you use to work with files on any disk in your operating
system.
The microSDHC card will appear in Windows with a drive letter
under Mass Storage or Removable Storage.
Insert the device:
➤➤Make sure the microSDHC card is inserted in the modem, then
insert the modem into your computer’s USB port. (See “Inserting
and Removing a microSDHC Card” on page 14.)
• The computer detects new hardware and the Unplug/Eject
icon appears in the taskbar.
• You may save files to the device or move existing files to the
device.
Save downloaded files directly to the microSDHC card:
1. In the Save As window, browse to My Computer.
2. Select the device, which will have a drive letter and be listed
under Mass Storage or Removable Storage.
3. Type a name for the file you are saving to the device and click
Save.
16
Save files directly from an application:
1. When saving files directly from an application to the device, go
to File > Save As.
2. In the Save As window, browse to and select the device, which
which will have a drive letter and be listed under Mass Storage
or Removable Storage.
NOTE:
This window varies with the version of the operating system.
3. Type a name for the file you are saving to the device and click
Save.
Move existing files from the hard drive:
1. Go to My Computer and locate the device, which which
will have a drive letter and be listed under Mass Storage or
Removable Storage.
2. Double-click to open the device folder and view the contents.
3. You may drag or copy and paste files into the device folder.
Opening Files from the microSDHC Card
1. Ensure the device is properly inserted in the computer (See
“Inserting and Removing a microSDHC Card” on page 14).
2. Go to My Computer and locate the device, which will have a
drive letter and be listed under Mass Storage or Removable
Storage.
3. Double-click to open the device folder and view the contents.
4. Double-click the filename you want to open.
17
18
2
Set Up & Connect
Software Overview
Using the Broadband2Go Software
The Broadband2Go menus
Software Overview
When you attach your device the first time, the Broadband2Go
software will install automatically. Follow the on-screen
instructions to complete the installation, activate your service, and
configure your device.
NOTE:
The Broadband2Go software must be installed on each computer it is used with.
The Broadband2Go shortcut is placed on the desktop and an icon
appears in the Windows notification area (also called the system
tray).
The notification area icon provides status, menu, and
settings access while the desktop shortcut icon launches
the Broadband2Go software. You also can configure the
Broadband2Go software to automatically start when you insert the
device.
20
Using the Broadband2Go software
If the icon is present in the notification area, the Broadband2Go
software is running.
➤➤Double-click the Broadband2Go desktop shortcut to launch the
software, if the icon is missing.
If you would like the software to run whenever Windows is
started, make sure that Auto-Launch is checked. See “Settings”
on page 27.
You can manage your network connection and configure your
product from either the Connection Manager or the notifcation
area (system tray) icon.
Connecting to the Network
You can connect to the network from either the Connection
Manager or the system tray icon.
From the Connection Manager:
1. Right-click the system tray icon and select Open Connection Manager.
21
2. Click the Connect or Disconnect button.
NOTE:
If the status reads No Device Detected, be sure that your device is
properly connected to your computer.
From the system tray:
1. Right-click the Broadband2Go system tray icon to see the menu.
2. Select Connect or Disconnect from the menu.
22
Using the Connection Manager
You can manage your connectivity, assess system status, and
access the menus from the Connection Manager.
➤➤Right-click the system tray icon and select Open Connection Manager
to open the Connection Manager.
Tip:
If the icon is not in the system tray, double-click the desktop shortcut or go
to Start → Programs (or All Programs) → Novatel Wireless → VirginMobile →
Broadband2Go → Broadband2Go to start the software.
The Connection Manager window will open.
23
➓
➊
➒
➋
➑
➐
➏
1. Close button
➌
➍
➎
Click to close the Connection Manager.
Broadband2Go continues to run in the
background shown by the icon in the system tray.
2. Connection Status
Displays your connection status: Connected,
Disconnected, Ready, and No Device Detected.
3. Signal Strength
More bars indicate a stronger connection.
4. Network Technology
The type of network that you are on: EVDO or
Edge.
5. Connect /
Disconnect button
Click this button to connect or disconnect from
the network.
If the button reads “Activate”, the activation
wizard will launch to activate your new device.
6. Bytes In
7. Bytes Out
The number of bytes sent and received in this
session.
8. Duration
How long the network has been connected.
9. “Sleep mode”
The device is in an inactive state.
10. Menu button
Click to access the Broadband2Go menus.
24
Using the system tray icon
You can manage your connectivity, assess system status, and
access the menus all from the icon located in the Windows
notification area or system tray. The system tray is the area in the
lower right part of your screen where the clock is located.
The Broadband2Go icon appears in the system tray when the
software is running.
Tip:
If the icon is not in the system tray, double-click the desktop shortcut or go
to Start → Programs (or All Programs) → Novatel Wireless → VirginMobile →
Broadband2Go → Broadband2Go to start the software.
You can view the status of the network connection simply by
glancing at the icon.
No device is attached to the computer.
A device is attached and ready to be connected.
The network connection is active.
Hover the cursor over the Broadband2Go system tray icon to have
a status bubble pop up.
25
The Broadband2Go menus
You can access the Broadband2Go menus in two ways.
Click the Menu button on the
Connection Manager window.
Right-click the Broadband2Go
system tray icon.
26
Settings
The Settings submenu allows you to configure Broadband2Go to
meet your needs. From this menu you can do the following:
27
•
Create additional profiles, including VPNs (virtual private
networks)
•
View your connection history
•
Set up and manage a PIN code for security
•
Set the software to auto-launch whenever Windows is started
Profile Manager
The Profile Manager wizard allows you to change your network
profile settings. Here you may create new profiles or update
existing profiles. For example, you can create a new profile for
a VPN or update an existing profile with a new username or
password.
28
To add a new profile:
1. Click New to start the Profile Manager wizard.
2. Enter a simple name for the new profile (for example, My
Connection) and click Next.
3. If your profile is for a VPN or requires manual TCP/IP settings,
click Advanced and enter the appropriate settings.
4. Enter a user name and password for this profile and click Finish.
29
To edit or update a Profile:
1. From the Profile Manager main menu, select the profile you
want to update and double-click the profile name. An “Edit
Profile” window will appear.
Tip:
The default profile cannot be edited.
2. Enter the appropriate information, click Apply and then OK.
30
Connection Log
The connection log gives you statistical information about your
network connection.
31
Configuration
The Configuration menu allows you to require a PIN code to access
the modem. Use this setting to secure your mobile connections.
To require a PIN or Lock code:
1. Select Configuration from the Settings menu.
2. Click the Mobile tab.
3. Click Change Pin Code.
4. Enter your current PIN code and the new PIN code then click Ok.
NOTE:
The factory default lock code is the last four digits of your MDN#.
5. Select the AutoLock on powerup check box and then click Ok.
NOTE:
To disable the AutoLock, delete the PIN code from the Pin Code box and
then deselect the Autolock on power up check box and click OK.
32
Auto-Install
Checked by default, this option on the Settings menu indicates
that Broadband2Go was set to install the drivers and the
Broadband2Go software on your computer automatically.
Auto-Launch
Checked by default, this option on the Settings menu indicates
that the Broadband2Go software is set to launch when your
computer is started. Deselect the option if you prefer to launch the
software manually.
Languages
The Broadband2Go software is available in several languages.
➤➤Open the menu, select Languages then the language of your
choice.
Program Modem
Use this option to enter the Account# / MDN and MSID that were
provided to you on the Virgin Mobile Confirmation Page.
1. If the device is connected, click Disconnect.
2. Open the menu and select Program Modem.
3. Enter the Account# / MDN and MSID and click OK.
Tip:
33
The Account# / MDN and MSID are both 10 digit numbers, with no zeros at
the beginning.
Device Properties
Device properties provides details for your device, such as the
assigned ESN or Mobile Number.
➤➤Open the menu and select Device Properties.
Radio Enable/Disable
This option allows you to disable (or enable) the wireless radio in
your modem. This works like the wireless button on your laptop.
The radio must be on in order for you to connect to the network.
➤➤Open the menu and click Enable Radio or Disable Radio.
34
About
This option provides version details about the Broadband2Go
software.
➤➤Open the menu and select About.
Tip:
35
If you need this information for troubleshooting or customer support, use the
Copy Info button to save the information to your clipboard so you can paste it
into another document.
3
Troubleshooting
Troubleshooting
Uninstall and reinstall the software
Troubleshooting
MC760 Modem
The following tips will help solve many common problems
encountered while using the MC760 Modem:
• Make sure you are using the MC760 Modem in the correct
geographic region: a Broadband2Go MC760 Modem in the
U.S.A.
• Ensure that the wireless network’s coverage extends to your
current location.
• When properly installed, the MC760 Modem is a highly reliable
product.
Most problems are caused by one of these issues:
• The wrong driver has been installed.
• System resources required by the MC760 Modem are being
used by other devices.
• Network coverage is not available (either because you are
outside the Broadband2Go and NationalAccess coverage area
or because of an account or network problem).
38
My notebook does not reboot when the MC760
Modem is inserted. I experience an error or a blank
screen.
• When this happens, simply remove the device and reboot the
system.
The device contains internal memory which behaves like a CDROM. Some notebooks depending on the system BIOS settings,
may try to reboot from the CD-ROM before the Hard Drive. The
machine may present a black screen with a cursor or an error
message about a non-bootable disk. This behavior is similar
when using any non bootable CD in your CD-ROM drive.
Why do I see the message “No ‘device’ detected”
when I run Broadband2Go?
Your modem was not inserted properly into your computer.
1. Exit Broadband2Go.
2. Remove your device.
3. Restart your computer.
4. Restart Broadband2Go.
5. Reinsert your device.
Why does the message “Searching for network”
display continuously when I run Broadband2Go?
You may be outside of Virgin Mobile’s coverage area. See
www.virginmobileusa.com to view Virgin Mobile’s latest coverage
maps.
39
Why can’t I connect to the network?
Check the user name, password and access point name (APN)
(HSPA networks) or Connection Type (CDMA networks) in your
connection profile. If any of these entries are wrong, you won’t be
able to connect to the network.
Why can’t I browse the web?
Check your server settings. The following steps are for Internet
Explorer. Other browsers will have similar functions.
1. Start Internet Explorer.
2. Click on the Tools menu, and select Internet Options.
3. Click the Connections tab
4. Under Dial-up and Virtual Private Network settings, double-click the
name of your connnection (for example, 3G Connection).
This field name will vary, depending on your network type.
5. Check your Username and Password:
6. If you are using a proxy server, select the appropriate boxes.
7. Click OK twice to finish.
40
Uninstall and reinstall the software
Should you need to uninstall and / or reinstall your software follow
these instructions.
To uninstall the software:
1. Go to Start on your computer.
2. Select Control Panel.
3. Click Add or Remove Programs.
4. A new window will appear, select ‘Broadband2Go’ and click
Change/Remove.
5. Follow the on-screen instructions.
After completing steps 1–5, the name Broadband2Go will no
longer appear in your program list and the icon will disappear from
your desktop.
To reinstall the software:
➤➤Simply re-insert the modem into a USB port.
– OR –
➤➤If you have acquired updated software, follow the instructions
that came with it.
41
4
Reference
Safety and Liability
Product Specifications
Regulatory
Glossary
Limited Warranty and Liability
Safety and Liability
Wireless communications
IMPORTANT Notice
Due to the transmission and reception properties of wireless
communications, data can occasionally be lost or delayed. This
can be due to the variation in radio signal strength that results
from changes in the characteristics of the radio transmission path.
Although data loss is rare, the environment where you operate the
modem may adversely affect communications.
Variations in radio signal strength are referred to as fading. Fading
is caused by several different factors including signal reflection, the
ionosphere, and interference from other radio channels.
Virgin Mobile USA or its partners will not be held responsible for
damages of any kind resulting from the delays or errors in data
transmitted or received with the MC760 Modem, or failure of the
MC760 Modem to transmit or receive such data.
44
Safety hazards
Do not operate the MC760 Modem in an environment that may be
susceptible to radio interference resulting in danger specifically;
Areas where prohibited by the law
• Follow any special rules and regulations and obey all signs and
notices. Always turn off the host device and remove the modem
from the USB port when instructed to do so, or when you
suspect that it may cause interference or danger.
Where explosive atmospheres may be present
• Do not operate your modem in any area where a potentially
explosive atmosphere may exist. Sparks in such areas could
cause an explosion or fire resulting in bodily injury or even
death. Be aware and comply with all signs and instructions.
• Users are advised not to operate the modem while at a
refueling point or service station. Users are reminded to observe
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants or where
blasting operations are in progress.
• Areas with a potentially explosive atmosphere are often but
not always clearly marked. Potential locations can include gas
stations, below deck on boats, chemical transfer or storage
facilities, vehicles using liquefied petroleum gas (such as
propane or butane), areas where the air contains chemicals or
particles, such as grain, dust or metal powders, and any other
area where you would normally be advised to turn off your
vehicle engine.
45
Near Medical and life support equipment
• Do not operate your modem in any area where medical
equipment, life support equipment, or near any equipment
that may be susceptible to any form of radio interference. In
such areas, the host communications device must be turned off.
The modem may transmit signals that could interfere with this
equipment.
On an aircraft, either on the ground or airborne
• In addition to FAA requirements, many airline regulations state
that you must suspend wireless operations before boarding an
airplane. Please ensure that the host device is turned off and
your modem is removed from the USB port prior to boarding
aircraft in order to comply with these regulations. The modem
can transmit signals that could interfere with various onboard
systems and controls.
While operating a vehicle
• The driver or operator of any vehicle should not operate a
wireless data device while in control of a vehicle. Doing so will
detract from the driver or operator’s control and operation of
that vehicle. In some countries, operating such communications
devices while in control of a vehicle is an offense.
Limitation of liability
The information contained in this document is subject to change
without notice and should not be construed as a commitment by
Virgin Mobile USA Inc.
46
Product Specifications
System Requirements
To install and use your device, your host computer must meet
these requirements:
Operating System
Windows ® Vista and XP (SP2 or higher)
Software
Internet browser software (for example,
Internet Explorer, Netscape, Safari, Firefox,
AOL)
Modem Software
Broadband2Go included on the device, no CD
required.
Interface
One Type-A USB port
Technical Specifications
47
Name:
Virgin Mobile USA MC760 Modem
Model:
MC760 Modem
Approvals:
FCC (North America);CDG,
Weight
19 g / 0.67 oz
Dimensions:
57 mm x 25 mm x 12 mm
(2.24 in x 0.98 in x 0.47 in)
Wireless Network –
Dual Mode:
CDMA 1X/EV-DO
Chip Set
QUALCOMM™ QSC6085
Interface Type:
Type A USB Port
Technology:
CDMA Rev A, Rev 0, 1XRTT
Band Designation:
800/1900 MHz
Transmit Band:
824.7-848.31MHz / 1851.25-1908.75MHz
Receive Band:
869.7-893.31MHz / 1931.25-1988.75MHz
48
Operating Temperature
0° C to +45° C (32°F to 131° F)
Storage Temperature
-20° C to +65° C (-4° F to 149° F)
Relative Humidity
5% to 90% over operating temperature
Drop
1 meter drop, no damage – fully operational
Vibration Stability
5 Hz to 500 Hz, 0.1 octave/second
Regulatory
Federal Communications Commission Notice (FCC -- United States)
Electronic devices, including computers and wireless modems, generate RF
energy incidental to their intended function and are therefore subject to FCC
rules and regulations.
This equipment has been tested to, and found to be within the acceptable limits
for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry
Canada ICES-003. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a residential
environment. This equipment generates radio frequency energy and is designed
for use in accordance with the manufacturer’s user manual. However, there is
no guarantee that interference will not occur in any particular installation. If this
equipment causes harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, you are encouraged to try to
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and the receiver
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
Consult the dealer or an experienced radio/television technician for help
This device complies with Part 15 of the Federal Communications Commission
(FCC) Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION
DEVICE YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE MC760
MODEM IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING
IS REQUIRED. CONTACT VIRGIN MOBILE USA TECHNICAL SUPPORT FOR
INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.
FCC CAUTION: Any changes or modification not expressly approved by the
party responsible for compliance could void the user’s authority to operate this
equipment.
49
MODIFICATIONS: The FCC requires that you be notified that any changes or
modifications made to this device that are not expressly approved by Virgin
Mobile USA, Inc. may void your authority to operate the equipment.
This USB modem is approved for use in normal size notebook computers only
(typically with 12” or larger display screens). To comply with FCC RF exposure
requirements, this modem should not be used in configurations that cannot
maintain at least 11 mm (approximately 0.43” or 7/16”) from users and bystanders;
for example, in certain notebook and tablet computers and configurations where
the USB connectors are unable to provide or ensure the necessary separation is
available between the modem and its users to satisfy RF exposure compliance
requirements.
50
RF Exposure/Specific Absorption Rate (SAR) Information
This product has been evaluated for SAR and meets the FCC Guidelines for
exposure to radio waves.
FCC Equipment Authorization ID: PKRNVWMC760
Your wireless modem is a radio transmitter and receiver. It is designed and
manufactured not to exceed the exposure limits for radio frequency (RF) energy
set by the Federal Communications Commission (FCC) of the U.S. Government.
These limits are part of comprehensive guidelines and establish permitted levels
of RF energy for the general population. The guidelines are based on standards
that were developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and
health.
The exposure standard for wireless devices including mobile USB Modems and
wireless modems uses a unit of measurement known as the Specific Absorption
Rate, or SAR. Tests for SAR are conducted using standard operating positions
reviewed by the FCC with the device under test transmitting at its highest
certified power level in all frequency bands. Although the SAR is determined
at the highest certified power level, the actual SAR level of the USB Modem or
modem while operating can be well below the maximum value. This is because
the USB Modem is designed to operate at multiple power levels so as to use
only the power required to reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power output.
Before this device is made available for sale to the public, it must be tested
and certified to the FCC that it does not exceed the limit established by the
government-adopted requirement for safe exposure. The tests are performed in
positions and locations (for example, at the ear or worn on the body) as required
by the FCC for each model.
THE FCC HAS GRANTED AN EQUIPMENT AUTHORIZATION FOR THIS WIRELESS
MODEM WITH ALL REPORTED SAR LEVELS EVALUATED AS IN COMPLIANCE WITH
THE FCC RF EXPOSURE GUIDELINES. THE HIGHEST SAR VALUE FOR THIS MODEM
WHEN TESTED FOR COMPLIANCE AGAINST FCC STANDARDS WAS 1.54 W/KG
USER-LAP POSITION.
51
Glossary
1xRTT
Short for single carrier (1x) Radio Transmission Technology. A high
speed wireless technology based on the CDMA platform. 1xRTT
has the capability of providing broadband-like speeds of up to 144
Kbps. 1xRTT is also referred to as CDMA2000.
1xEVDO
Part of a family of CDMA2000 1x digital wireless standards. 1xEVDO
is a “3G” standard. EVDO stands for “EVolution, Data-Optimized.”
1xEVDO is based on a technology initially known as “HDR” (High
Data Rate) or “HRPD” (High Rate Packet Data), developed by
Qualcomm. The international standard is known as IS-856. 1xEVDO
has the capability of providing broadband-like speeds of average
speeds of 400-700 kbps.
bps
Bits per second – rate of data flow.
Broadband
High-capacity high-speed, transmission channel with a wider
bandwidth than conventional modem lines. Broadband channels
can carry video, voice, and data simultaneously.
Firewall
A hardware or software boundary that protects a network or single
computer from unwanted outside traffic.
HSDPA
High Speed Downlink Packet Access. HSDPA is an enhanced
version of WCDMA that supports broadband connections with
download speeds up to 7.2 Mbps. This enhanced 3G technology
enables the download of high-bandwidth multimedia files, high
resolution graphics, and other complex files, and viewing email
attachments at broadband-like speeds.
52
Hot-Swappable
The ability to remove and replace the microSDHC Card from
a device while it is still connected to the computer and online
without damaging the device.
IP
Internet Protocol. The mechanism by which packets are routed
between computers on a network.
ISP
Internet Service Provider. Also referred to as the service carrier, an
ISP provides Internet connection service.
Kbps
Kilobits per second – rate of data flow
LAN
Local Area Network. A data network confined to limited area with
moderate to high data rates. Does not use common carrier circuits,
although may have gateways or bridges to other public or private
networks.
Mbps
Megabits per second
MicroSDHC
Additional external memory for devices with that capability.
MicroSDHC Card
A small, removable flash memory card available in various storage
sizes. This accessory is sold separately.
MicroSDHC Slot
A built-in slot on some devices that is designed specifically for a
microSDHC Card.
PDA
Personal Digital Assistant. A handheld device used for
organization, notes, address books, etc.
PPP
Point to Point Protocol. A method of connecting a computer to the
Internet.
Proxy
A firewall mechanism that replaces the IP address of a host on the
internal (protected) network with its own IP address for all traffic
passing through it.
Rev A
CDMA EV-DO Rev. A is a leading-edge wireless technology with
higher data rates and higher system capacity. It is a fully backward
compatible standard and remains interoperable with deployed
EV-DO networks and devices around the world. The increased
data rates on Rev. A’s physical layer enable richer applications and
services. For more information, visit www.cdg.org.
TCP/IP
Transmission Control Protocol/Internet Protocol. A protocol for
communicating over the Internet.
Type A USB
The USB ports on computers and hubs have a rectangular Type
A socket, and peripheral devices have a cable with a Type A plug.
Peripherals that do not have an attached cable have a square Type
B socket on the device and a separate cable with a Type A and Type
B plug.
USB
Universal Serial Bus. A connection type originally for computer
peripherals such as printers, keyboards, modems and now many
more things. The connection standard has expanded beyond
computer peripherals to include mobile phones, MP3 players, and
other devices.
VPN
Virtual Private Network. A way to communicate through a
dedicated server securely to a corporate network over the Internet.
WAN / WWAN
Wide Area Network (WAN). A computer network covering a broad
geographical area. WANs are used to connect local area networks
(LANs) together, so that users and computers in one location can
communicate with users and computers in other locations.
WWAN
Wireless Wide Area Network (WWAN). Also called “wireless
broadband” or “broadband wireless,” wireless WANs (WWANs)
use cellular towers to transmit a wireless signal over a range of
several miles to a mobile device. Compare to wireless Wi-Fi LANs
(WLANs), which span only a few hundred feet and generally only
to stationary devices.
Limited Warranty and Liability
Novatel Wireless, Inc. warrants for the 12 month period
immediately following receipt of the Product by Purchaser that
the Product will be free from defects in material and workmanship
under normal use. THESE WARRANTIES ARE EXPRESSLY IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
The exclusive remedy for a claim under this warranty shall be
limited to the repair or replacement, at Novatel Wireless’ option,
of defective or non-conforming materials, parts or components.
The foregoing warranties do not extend to (I) non conformities,
defects or errors in the Products due to accident, abuse, misuse or
negligent use of the Products or use in other than a normal and
customary manner, environmental conditions not conforming
to Novatel Wireless’ specification, of failure to follow prescribed
installation, operating and maintenance procedures, (II) defects,
errors or nonconformity’s in the Product due to modifications,
alterations, additions or changes not made in accordance with
Novatel Wireless’ specifications or authorized by Novatel Wireless,
(III) normal wear and tear, (IV) damage caused by force of nature or
act of any third person, (V) shipping damage, (VI) service or repair
of Product by the purchaser without prior written consent from
Novatel Wireless, (VII) products designated by Novatel Wireless as
beta site test samples, experimental, developmental, reproduction,
sample, incomplete or out of specification Products, or (VIII)
returned products if the original identification marks have been
removed or altered.
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