ADTRAN | IP 601 SIP | Telephone and Voice Mail Quick Reference Guide

Telephone and Voice Mail Quick Reference Guide
Telephone and Voice Mail
Quick Reference Guide
ADTRAN® IP 712 and IP 706 Phones
ADTRAN – Polycom IP 650, IP 601, IP 501, and IP 430 Phones
®
Table of Contents
4
Voice Mail Quick Reference Guide
5
Voice Mail Handling Quick Reference Guide
6
Personal Phone Manager Quick Reference Guide
10
IP 700 Series Quick Reference
15
IP 712 Phone
16
IP 706 Phone
17
ADTRAN-Polycom Quick Reference
19
IP 601 Phone
20
IP 650 Phone
21
IP 501 Phone
22
IP 430 Phone
Voice Mail
Log into Voice Mail
To log in from your own phone
1. Press the Messages button on your phone.
2. Select Connect from the graphic display.
3. Enter your extension, then press # (or simply press #
when accessing voice mail from your extension).
4. Enter your password (default password is 1234),
then press #.
Voice Mail setup wizard
1. Log into your voice mail system and follow the
voice prompts.
2. Press 1 to record your full name (first name/last name).
To log in from another phone or check messages remotely
1. Dial your voice mail system access number.
Access number: _________________________
2. Enter your extension, then press #.
3. Enter your password, then press #.
Listen to Messages
1. Log into your voice mail system.
2. Press 1 to listen to your messages. (If Auto Play is
enabled on the system, the Main Menu options will
be skipped and messages will play based on the
date and time of arrival.)
4
3. Press 1 to skip the Date/Time and go direct to message.
Playback Options
1 play message from beginning
4 play previous message
5 play envelope
6 play next message
7 delete or restore message
8 forward message
9 call sender
* return to Main Menu
Main Menu Options
1 listen to messages
3 record greetings
4 access mailbox options
5 check a different mailbox
* repeat these options
Change Your Password
1. Log into your voice mail
system
Record Your Standard Greeting 2. Press * to access the
Main Menu.
1. Log into your voice mail system.
2. Press * to access the Main Menu. 3. Press 4 for Mailbox Options.
3. Press 3 to access the
4.
Press
2 for Administrative
Greetings Menu.
Options.
4. Press 1 to access the Standard
5. Press 1 to change
Greetings options.
the password.
Standard Greetings Options
6. After the tone, enter your
new four-digit password
1 enable standard greeting
and press #.
2 review greeting
7. Press * to return to
3 record greeting
Mailbox Options.
4 delete greeting
* return to Greetings Menu
Voice Mail
Mailbox Options
Press1tolistentomessages.
Press3torecordgreeting.
Press4toaccessMailboxOptions.
Press5tocheckadifferentmailbox.
Press*torepeattheseoptions.
* Only the following Message Control
options are available while a
message is playing:
Rewind
1
Pause
2
FastForward
3
Replay/PreviousMessage 4
PlayEnvelope
5
NextMessage
6
Delete/RestoreMessage
7
ForwardMessage
8
CallSender
9
MainMenu
*
* Only the following
Envelope Control options are
available while a message
envelope is playing:
PreviousMessage
4
PlayEnvelope
5
NextMessage
6
Delete/RestoreMessage
7
ForwardMessage
8
CallSender
9
MainMenu
*
5
Forwarding Options
ReplayCurrentMessage
PreviousMessage
PlayEnvelope
NextMessage
Delete/RestoreMessage
ForwardMessage
CallSender
MainMenu
SendMessage
Cancel/Returnto
PlaybackMenu
1
4
5
6
7
8
9
*
Greetings Menu
StandardGreetingOptions
AlternateGreetingOptions
DefaultGreetingOptions
MainMenuOptions
Mailbox Options
NotificationOptions
AdministrativeOptions
MainMenu
Message Playback Options
1
2
3
*
Notification Options
1
2
*
Enable/DisableEmail
MailboxOptions
1
*
Standard/Alternate Options
Default Options
Enable
Review
Record
Delete
GreetingsMenu
Enable
Review
GreetingsMenu
1
2
3
4
*
Administrative Options
1
*
Password
Review/RecordName
Enable/Disable
EnvelopePlayback
Enable/DisableAutoPlay
MailboxOptions
1
2
*
Name Options
1
2
3
4
*
Review
Re-record
AdministrativeOptions
1
2
*
Personal Phone Manager
Accessing the Personal Phone Manager
Changing Your Account Settings
Each user of the NetVanta® 7100 System has access to the
Personal Phone Manager. This Web-based Graphical User
Interface (GUI) provides access to your voice mail, lists of received and dialed calls, account information and personal settings.
You can navigate through the Personal Phone Manager using
the tabs at the top of the screen.
1. Open your Web browser. Enter the IP address or
DNS name of the NetVanta 7100:
Directories
View entries in the User Directory, Speed Dial and Caller ID
List for a history of incoming calls. View the Dialed Number
List for a history of outbound calls. Use the “Click to Dial”
button to place call.
(___________________________________).
The default is used in the following example:
2. Enter your Extension and voice mail PIN. Select Log In.
(Default PIN is 1234)
6
Home
View a list of all SPRE commands. This list does not indicate
whether or not the command is available to this station.
User Settings
Specify Primary Email and Secondary Email addresses for
system correspondence as well as change your Voice Mail
PIN. Select Apply Changes.
Personal Phone Manager
Phone Settings
Enable Call Forwarding and enter an extension. The phone issues a brief tone as an alert that the phone has been forwarded. Enable Do Not Disturb (DND) for your line. When DND is enabled, all calls go directly to your Call Coverage list. Select Apply Changes.
Voice Mail
View Voice Mails
View details for current voice mail messages such as date,
message author and the message length.
Mailbox Settings
Step 1. Confirm Email Addresses/Message Playback Settings
n Specify a Primary Email and a Secondary Email (optional)
address for notification when new voice mail messages
are received.
Enable Play Envelopes to playback the calling party and
the date/time information preceding a message.
n
Enable Auto-Play Messages to automatically begin playback
upon logging into voice mail.
n
Call Coverage
Specify the Call Coverage Settings for your incoming calls by
selecting Busy Signal, Go To Voice Mail, Go To Auto Attendant,
Ring Extension, Ring Operator and Ring External Number from
the drop down menus. Enter any additional information when
prompted, such as
extension number,
number of rings,
auto attendant, etc.
Select Apply
Changes.
7
n
Select the Notification Type for the primary email. It is optional
to select a type for the secondary email. Attach WAV sends
the voice mail message as a WAV file attached to the email
notification. Text Only sends an email message with text description of the voice message. Do
Not Email does not notify the user via email.
Personal Phone Manager
Step 2. Notification Schedule
Selecting Quick Setup allows you to set your voice mail to notify
your primary or secondary email address upon receiving a voice
message during weekdays or weekends. The email addresses
must first be set in Step 1.
Selecting Advanced Setup allows you to specify precise
schedules for voice mail notification. Schedules appear in
both the graphic schedule display and the schedule detail
table. To create a schedule, complete the following steps:
1. Select the Add Range button below the graphic
schedule display.
2. Enter the start and end times for the range. (A “range” is a
range of time during the week that will have the same
notification type.)
8
3. Select either the primary or secondary email address for
the notification type (addresses are configured under the
User Settings tab).
4. Select Apply to save changes.
To edit a schedule, select the Start Day/Time text link in the
detail table. To delete an existing schedule, select Delete
next to the schedule in the detail schedule table.
Personal Phone Manager
Helpful Hints:
n
Ranges can be added in the middle of an existing schedule
to break up the time. For example, to the existing schedule
of 8:00 AM to 5:00 PM that notifies the primary address, you
can add a second range between 12:00 PM and 1:00 PM
that same day that notifies the secondary email address.
n To create a range that runs through the end of the week,
set the End Day/Time to be Saturday at 11:59 PM.
User Status
View the status (Idle, Busy, or Ringing) of other system users.
To add users to your User Status Monitor, choose Select
Users, pick the names from the directory list, and choose
Show Selected Users.
9
ADTRAN IP 700 Series
®
Forwarding Calls
Conferencing a Call
To forward calls to another extension:
To conference a third party into the active call:
1. Press the More soft key on the idel screen.
1. Press the Conference function key during an
active call. The active call will be placed on
hold, and the exclusive hold icon appears.
2. Press the Forward soft key.
3. Enter the extension to which calls will be forwarded.
4. Using the navigation arrows, highlight All and press the
Enable soft key. Press Ok.
5. To cancel call forwarding, select the Forward soft key
and then select Disable.
Enabling Do Not Disturb (DND)
The DND feature prevents the phone from ringing or paging over the speaker when incoming calls are received. To enable:
1. Press Menu.
2. Press 3 for Features.
3. Press 2 for DND Off.
4. Select the DND On soft key.
10
5. Press the Exit soft key until the idle screen appears, or
press CANCEL on the navigation bar to return directly to
the idle screen.
2. The next available line displays the ringback icon.
3. At the prompt, enter the phone number of the third party to add.
4. When the second call is connected, press the Conference key again to add the call to the conference. The conference icon will display.
Only three parties can be conferenced at a time. If one party disconnects,
another party can be added.
ADTRAN IP 700 Series
®
Making a Call
Redialing a Number
To make a call using the handset, headset, or speaker:
To dial the last number called, press the Redial soft key on the idle screen. If the Redial soft key is not displayed,
press the More soft key. The redial history screen will
display. Use the navigation arrows to scroll to a previously
dialed number, then press the Dial soft key.
1. Pick up the handset, or press the speaker key, or if using the headset, press the Headset key.
2. Listen for the dial tone.
3. Dial the desired number.
Answering a Call
To answer a call using the handset, headset, or speaker:
1. Pick up the handset, or press the headset key, or press the Speaker key.
2. If you have multiple incoming phone lines, press the key next to the extension receiving the call.
Ending a Call
11
Transferring a Call
To use unattended transfer:
1. During an active call, select the Transfer function key.
2. Dial the extension to which to transfer the call.
3. Press the Transfer key again when you hear the extension ring. This will disconnect you from the call.
To use attended transfer:
To disconnect from a call, use one of the following:
1. During an active call, select the Transfer function key.
n
Press the Goodbye function key.
2. Dial the extension to which to transfer the call.
n
Return the handset to the cradle.
3. Listen for the second call to connect.
n
Press the headset key (if using the headset).
4. Press the Transfer key to transfer the call.
n
Press the speaker key (if using speaker).
5. If the party does not answer, press the Cancel soft key to
disconnect the new call and return to the original call.
ADTRAN IP 700 Series
®
Adjusting LCD Contrast
Directory and Call History Shortcuts
1. Press Menu.
Use the arrows on the Navigation Bar to quickly access the
Personal Contacts Directory, Placed Calls List, Missed Call
List, or Incoming Calls List.
2. Press 2 for Phone Settings.
3. Press 5 for Contrast.
4. Press the + (plus) or - (minus) soft keys until the desired
contrast is reached.
5. Press the Ok soft key or OK on the navigation bar.
6. Press the Exit soft key until the idle screen appears, or
press CANCEL on the navigation bar to return directly to
the idle screen.
This is a basic quide to using your phone.
For more detailed information, refer to the
IP 700 Series Phone User Manual, as well
as other resources available at:
www.adtran.com/phones
12
ADTRAN IP 700 Series Phone Icons
®
Icon
Icon Name
Description
On Hook/Idle
The line has registered with the SIP server and is available for use.
Not Registered
The line has not registered with the SIP server and is not available for use.
Alarm Bell
The line is receiving an incoming call.
In Use
A call is active on the line.
Speed Dial Entry
The line is set to speed dial.
DND
The first icon indicates that the line key is dedicated to the Do Not Disturb (DND) feature, but
is not activated. Once the icon appears with an X through it, DND is activated and incoming
lines will not ring.
DND-Enabled
13
Hold
A call is on hold.
Calls Forwarded
The line is forwarded to another extension or number.
Call Conferenced
A three-way conference call is in progress on the line.
Speaker with Volume
The plus (+) end of the volume control bar has been pressed to increase volume.
Speaker with No Volume
The minus (-) end of the volume control bar has been pressed to decrease volume.
Voice Mail
Indicates the user has voice mail.
Line Seized
The line has been seized by another member of a ring group. This icon only displays to the
members that did not answer the call. This icon displays for approximately 5 seconds before
being replaced with the in-use icon.
Progressing Ringback
The line is currently making a call.
Busy Lamp Field
The line is set as a Busy Lamp Field (BLF) and is monitoring another phone that is not in use.
Line Is In Use
The line is set as a Busy Lamp Field (BLF) and is monitoring another phone that is in use.
ADTRAN IP 700 Series Phone Function Keys
®
14
Function Key
Icon Name
Description
Messages
Messages LED illuminates
Blue to indicate
message waiting
The LED can be configured to illuminate solid, flash, or blink to indicate the message count. It can be set to directly access voice mail by pressing the message indicator key. Contact your system administrator for more information.
Hold
Hold
Press to place the current call on hold.
Transfer
Transfer
Press to initiate a call transfer.
Conference
Conference
A call is active on the line.
Speed Dial Entry
Press to add a third party to an active call.
Directories
Directories
Press to access the System and Personal Contacts directories, as well as
display placed, missed, and incoming call histories.
Goodbye
Goodbye
Press to disconnect from the current call.
Mute
LED flashes Red
when active
Press to silence the speaker, handset, or headset microphone. Press the mute
key again to reactivate audio.
Headset
LED illuminates Green
when in use
Indicates that the headset is active. You must have a headset connected to your phone to use this function.
Speaker
LED illuminates Green
when active
Press to enable the speaker.
Volume
Voice Mail
+
–
The ringer volume is adjusted using this function key while the phone is idle. The call volume is adjusted using this function key during an active call. Press
the + (plus) end of the key to increase the volume or press the – (minus) end of the key to decrease the volume.
IP 712 Phone
Line/Speed Dial Keys
Graphic Display
Labels (for lines or speed dial)
appear in the graphic display.
Shows information about calls,
messages, soft keys, time, date,
and other relevant data.
Soft Keys
Labels for context-sensitive
functions that appear in the
graphic display screen above.
Use the soft keys to select from
context-sensitive options.
Mute, Headset,
and Speaker
Phone Buttons
Navigation
Menu
OK
Adjustable
Volume Keys
Use to control the volume
of the handset and speaker.
Raise the volume by
pressing the top (+) and
lower the volume by
pressing the lower (-).
Messages
Hold
ABC
ABC
DEF
DEF
GHI
GHI
JKL
JKL
MNO
MNO
PQRS
PQRS
TUV
TUV
WXYZ
WXYZ
**
00
#
#
12
1
+
-
15
Use to display the main menu, scroll
through settings and directories.
Cancel
2
3
3
Transfer
Conference
4
4
7
7
5
5
8
6
6
9
9
Directories
Goodbye
Feature Keys
Dedicated buttons for
frequently used functions.
IP 706 Phone
Line/Speed Dial Keys
Graphic Display
Labels (for lines or speed dial)
appear in the graphic display.
Shows information about calls,
messages, soft keys, time, date,
and other relevant data.
Soft Keys
Labels for context-sensitive
functions that appear in the
graphic display screen above.
Use the soft keys to select from
context-sensitive options.
Mute, Headset,
and Speaker
Phone Buttons
Navigation
Menu
OK
Adjustable
Volume Keys
Use to control the volume
of the handset and speaker.
Raise the volume by
pressing the top (+) and
lower the volume by
pressing the lower (-).
Messages
Hold
ABC
ABC
DEF
DEF
GHI
GHI
JKL
JKL
MNO
MNO
PQRS
PQRS
TUV
TUV
WXYZ
WXYZ
**
00
#
#
12
1
+
-
16
Use to display the main menu, scroll
through settings and directories.
Cancel
2
3
3
Transfer
Conference
4
4
7
7
5
5
8
6
6
9
9
Directories
Goodbye
Feature Keys
Dedicated buttons for
frequently used functions.
Phone Feature Quick Reference
Place a Call Pick up handset or press the Speakerphone
button. Enter the desired number or enter the number on
the keypad. Then press the Dial soft key.
Blind Transfer Once a call is established, press the Transfer
key or Trnsfer soft key, then the Blind soft key and enter the
target extension.
Answer a Call Pick up the handset, press the Answer soft
Park Call Once a call is established, press the More soft key,
key, or the Speakerphone button.
then press Park, enter a Park Zone number (0 to 9), then press
the Park button again or use the Park Zone Busy Lamp Field (BLF).
Hold Once a call is established, press the Hold button
(or Hold soft key) to place the caller on hold. To retrieve
a call on hold, press the Hold button, Resume soft key, or
the Line key.
Retrieve Parked Call Obtain dial tone. Press the Pickup
soft key, enter the Park Zone number (0-9), and then press
the Retrieve soft key to pickup the call.
Mute While a call is active, press the Mute button to mute
Page Obtain dial tone. Dial overhead paging extension or
the audio you are sending to the other party. Press the Mute
button again to un-mute.
SPRE code (________). Page the party, then hang up.
Unattended Transfer Once a call is established, press 17
the Transfer key or Transfer soft key and enter the target’s
extension. Once the phone starts ringing, press the Transfer key (or Transfer soft key) again to complete the transfer, or simply hang up to complete the transfer.
Attended Transfer Once a call is established, press the
Transfer key or Transfer soft key and enter the target’s
extension. Once the target has answered, announce the
caller then press the Transfer key (or Transfer soft key) to
complete the transfer or hang up.
Conference (Three-Way) While on a call, press the
Conference button (or select the More soft key, then press
the Conference soft key), and dial the third-party’s extension. Once the party has answered, press the Conference button
(or the Conference soft key) again to connect the parties.
Forward Call Press the Forward soft key. Enter the
destination extension (or outside number), and then
press the Enable soft key. When enabled, all incoming
calls will be re-directed to the forwarded extension
or number.
Phone Feature Quick Reference
Disable Forwarding Press the Forward soft key, and
then select Disable.
Do Not Disturb Press the Do Not Disturb button to
enable or disable Do-Not-Disturb mode. Disable by
pressing the Do Not Disturb button again. Hands-free Auto-Answer Intercom Dial ** in front
of any IP phone extension number to invoke handsfree auto-answer intercom.
Speed Dial Programming Press the Directories
button. Select Contact Directory from Directories menu.
Press the More soft key, then press Add. Using the keypad,
enter the First name, Last Name and Phone Number
(contact). Press the Save soft key to save. Press the
Exit soft key to exit the directory.
Hands-free Auto-Answer Intercom Do not Disturb
Speed Dialing Press the line key button that corresponds
To Block hands-free intercom calls to your extension,
Dial *97x (where x = 1-Block, 0-Unblock. (This feature is
dependant upon users Class of Service.)
Last Number Redial Press the Redial button to dial
Access Call Lists To access the call lists, press the
Call Lists (IP501) or the Directories (IP601) button.
Use the up/down arrows to scroll through the call lists.
Press the Select soft key to select a call list. Press
the Exit soft key to exit the call lists.
18
System Speed Dial Dial *25 plus the two digit system
speed dial number (00 to 99).
to the number you wish to dial.
the last number that was dialed from the phone.
IP 601 Phone
Line/Speed Dial Keys
Labels (lines or Speed Dial Ids)
appear in the graphic display.
Graphic Display
Shows information about calls,
messages, soft keys, time, date, and
other relevant data.
Display Control
Use to scroll through lists, select
(check symbol) and delete (‘x’ symbol)
controls for options and text within
menus and control text/number entry.
Feature Keys
Soft Keys
Labels (or context-sensitive functions)
appear in the graphic display screen
above. Use the soft keys to select from
various context-sensitive options.
Dial Pad
Feature Keys
Headset
19
Hold
Adjustable Volume Keys
Microphone Mute
Speaker Phone
IP 650 Phone
Line/Speed Dial Keys
Labels (lines or Speed Dial Ids)
appear in the graphic display.
Graphic Display
Shows information about calls,
messages, soft keys, time, date, and
other relevant data.
Display Control
Use to scroll through lists, select
(check symbol) and delete (‘x’ symbol)
controls for options and text within
menus and control text/number entry.
Feature Keys
Soft Keys
Labels (or context-sensitive functions)
appear in the graphic display screen
above. Use the soft keys to select from
various context-sensitive options.
Dial Pad
Feature Keys
Headset
20
Hold
Adjustable Volume Keys
Microphone Mute
Speaker Phone
IP 501 Phone
Line/Speed Dial Keys
Labels (lines or Speed Dial Ids)
appear in the graphic display.
Graphic Display
Speaker Phone
Shows information about calls,
messages, soft keys, time, date, and
other relevant data.
Microphone Mute
Headset
Display Control
Use to scroll through lists, select
(check symbol) and delete (‘x’ symbol)
controls for options and text within
menus and control text/number entry.
Soft Keys
Labels (or context-sensitive functions)
appear in the graphic display screen
above. Use the soft keys to select from
various context-sensitive options.
Feature Keys
Feature Keys
Dial Pad
Hold
21
Adjustable Volume Keys
IP 430 Phone
Soft Keys
Labels (or context-sensitive functions) appear
in the graphic display screen above. Use the
soft keys to select from various contextsensitive options.
Speaker Phone
Microphone Mute
Headset
Graphic Display
Shows information about calls,
messages, soft keys, time, date, and
other relevant data.
Line/Speed Dial Keys
Labels (lines or Speed Dial Ids)
appear in the graphic display.
Display Control
Use to scroll through lists, select
(check symbol) and delete (‘x’ symbol)
controls for options and text within
menus and control text/number entry.
Feature Keys
Feature Keys
Dial Pad
22
Hold
Adjustable Volume Keys
EN1028B Copyright © 2008 ADTRAN Inc. All rights reserved. ADTRAN believes the information in
this publication to be accurate as of publication date, and is not responsible for error. Specifications
subject to change without notice. ADTRAN and NetVanta are registered trademarks of ADTRAN,
Inc. and its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this
document are the property of their respective owners. Five-year warranty applies only to products
sold in North America. ADTRAN products may be subject to U.S. export controls and other trade
restrictions. Any export, re-export, or transfer of the products contrary to law is prohibited. For more
information regarding ADTRAN‘s export license, please visit www.adtran.com/exportlicense
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