Avaya Communications Devices

Avaya Communications Devices
Avaya Communications
Devices
© 2002 Avaya Inc.
All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. or Avaya ECS Ltd., a wholly
owned subsidiary of Avaya Inc. and may be registered in the US and other jurisdictions. All trademarks
identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other registered
trademarks or trademarks are property of their respective owners.
Printed in the U.S.A. 04/02 • LB1721
Converged Voice and
Data Networks
Customer Relationship
Management
Unified Communication
Supported by:
Avaya Labs and Services
avaya.com
Avaya IP Softphone
Don’t reinvent. Rethink.
Avaya offers award-winning performance in a wide
range of flexible, intelligent, mobile, and easy-to-use
P
P o w e r e d b y A v a y a M u l t i Va n t a g e S o f t w a r e , e n t e r p r i s e s c a n r e t h i n k e x i s t i n g
communications networks and determine where to introduce IP telephony to
maximize the return on investment. Enterprises can leverage current
i n v e s t m e n t s t o d e l i v e r t h e a d v a n c e d c a p a b i l i t i e s o f A v a y a M u l t i Va n t a g e . I n
addition, the Avaya ECLIPS portfolio provides scalability to meet the changing
needs of the smallest to largest enterprise, delivering the highest performance
communications devices to meet your company’s
unique needs. Since Avaya MultiVantage™ Software is
extensible to IP, digital, and analog telephones, and
wireless business solutions, the spectrum is covered,
regardless of your environment. They help enterprises
be more productive by providing anytime, anywhere
access to maximize business continuity.
•
Patented technology for high-quality VoIP
•
Full access to your personalized desktop phone
features directly from your Windows PC
•
Integration with Microsoft Outlook to autodial
from your contact list
The new communications devices include the Avaya™
•
Multiple call appearances
IP Softphone for Pocket PC, Avaya Softconsole™,
•
Single or dual connect options
Avaya™ 2420 Digital Telephone, Avaya™ 4620 IP
•
Directory Access (LDAP)
Telephone, and Avaya™ 4602 IP Telephone. These new
solutions complement an already robust portfolio,
Avaya™ IP Softphone for Pocket PC
which includes the Avaya™ 4630 IP Screenphone, a full-
This software brings the full capabilities of Avaya IP
color, touch-screen Web-access IP telephone.
Softphone to your Windows CE handheld device (e.g.,
Compaq iPAQ Pocket PC). Avaya IP Softphone for
There’s no better way to gain the full power of your
Pocket PC gives you more than 500 features and
Avaya MultiVantage Software and your Avaya Media
functions of Avaya MultiVantage.
Server and Avaya Media Gateway hardware than to
a n d a v a i l a b i l i t y w i t h u p t o 9 9 . 9 9 9 % r e l i a b i l i t y.
add highly reliable IP telephones to your system. They
Avaya™ IP Agent
enhance enterprise performance with more efficient
Avaya IP Agent is a Windows-based softphone
operation, and provide the features you need as your
application specifically designed to accommodate
company grows and your converged voice and data
contact center agents working remotely or in an office
system continues to evolve.
location. It runs on Windows 98, Windows 2000,
Windows XP, or Windows NT® 4.0 PCs, enabling agents
Unmatched ECLIPS voice and data networking solutions empower enterprises
to work from their PC, anywhere, through remote
connectivity to their corporate network. Agents have
with the tools needed to meet the objectives of growing revenue, reducing
Software-Based
Te l e p h o n y A p p l i c a t i o n s
costs, and utilizing resources more effectively—without reinventing enterprise
Avaya™ IP Softphone
access to the full range of Avaya agent capabilities
using a graphical user interface with standard dragand-drop conventions.
•
Screen pops based on dialed number identification
service (DNIS), automated number identification
(ANI) and prompted digits.
•
Integrated call history feature provides agents with
a detailed view of calls made and received.
•
Connect Options: Avaya IP Agent is available in
the single and dual connect mode.
For employees who work remotely—on the road or at
networks from the ground up.
home—communication has just gotten a lot easier with
the Avaya IP Softphone. Accessed through a simple
graphical interface on a PC or laptop computer screen,
the IP Softphone give mobile workers the full suite of
Avaya MultiVantage features and functions, whenever
and wherever they need them.
1
Communication without boundaries
Avaya IP Softphone
Don’t reinvent. Rethink.
Avaya offers award-winning performance in a wide
range of flexible, intelligent, mobile, and easy-to-use
P
P o w e r e d b y A v a y a M u l t i Va n t a g e S o f t w a r e , e n t e r p r i s e s c a n r e t h i n k e x i s t i n g
communications networks and determine where to introduce IP telephony to
maximize the return on investment. Enterprises can leverage current
i n v e s t m e n t s t o d e l i v e r t h e a d v a n c e d c a p a b i l i t i e s o f A v a y a M u l t i Va n t a g e . I n
addition, the Avaya ECLIPS portfolio provides scalability to meet the changing
needs of the smallest to largest enterprise, delivering the highest performance
communications devices to meet your company’s
unique needs. Since Avaya MultiVantage™ Software is
extensible to IP, digital, and analog telephones, and
wireless business solutions, the spectrum is covered,
regardless of your environment. They help enterprises
be more productive by providing anytime, anywhere
access to maximize business continuity.
•
Patented technology for high-quality VoIP
•
Full access to your personalized desktop phone
features directly from your Windows PC
•
Integration with Microsoft Outlook to autodial
from your contact list
The new communications devices include the Avaya™
•
Multiple call appearances
IP Softphone for Pocket PC, Avaya Softconsole™,
•
Single or dual connect options
Avaya™ 2420 Digital Telephone, Avaya™ 4620 IP
•
Directory Access (LDAP)
Telephone, and Avaya™ 4602 IP Telephone. These new
solutions complement an already robust portfolio,
Avaya™ IP Softphone for Pocket PC
which includes the Avaya™ 4630 IP Screenphone, a full-
This software brings the full capabilities of Avaya IP
color, touch-screen Web-access IP telephone.
Softphone to your Windows CE handheld device (e.g.,
Compaq iPAQ Pocket PC). Avaya IP Softphone for
There’s no better way to gain the full power of your
Pocket PC gives you more than 500 features and
Avaya MultiVantage Software and your Avaya Media
functions of Avaya MultiVantage.
Server and Avaya Media Gateway hardware than to
a n d a v a i l a b i l i t y w i t h u p t o 9 9 . 9 9 9 % r e l i a b i l i t y.
add highly reliable IP telephones to your system. They
Avaya™ IP Agent
enhance enterprise performance with more efficient
Avaya IP Agent is a Windows-based softphone
operation, and provide the features you need as your
application specifically designed to accommodate
company grows and your converged voice and data
contact center agents working remotely or in an office
system continues to evolve.
location. It runs on Windows 98, Windows 2000,
Windows XP, or Windows NT® 4.0 PCs, enabling agents
Unmatched ECLIPS voice and data networking solutions empower enterprises
to work from their PC, anywhere, through remote
connectivity to their corporate network. Agents have
with the tools needed to meet the objectives of growing revenue, reducing
Software-Based
Te l e p h o n y A p p l i c a t i o n s
costs, and utilizing resources more effectively—without reinventing enterprise
Avaya™ IP Softphone
access to the full range of Avaya agent capabilities
using a graphical user interface with standard dragand-drop conventions.
•
Screen pops based on dialed number identification
service (DNIS), automated number identification
(ANI) and prompted digits.
•
Integrated call history feature provides agents with
a detailed view of calls made and received.
•
Connect Options: Avaya IP Agent is available in
the single and dual connect mode.
For employees who work remotely—on the road or at
networks from the ground up.
home—communication has just gotten a lot easier with
the Avaya IP Softphone. Accessed through a simple
graphical interface on a PC or laptop computer screen,
the IP Softphone give mobile workers the full suite of
Avaya MultiVantage features and functions, whenever
and wherever they need them.
1
Communication without boundaries
Avaya Softconsole™
Avaya Softconsole is a newly designed software
attendant console that builds on the features of the
popular Avaya 302 Attendant Console. With its ability
™
to search internal and external directories, and display
detailed caller information on up to six calls
simultaneously, Avaya Softconsole brings more
productivity to the attendant’s experience.
Avaya Softconsole improves the user experience
Avaya™ 4606 IP Telephone
Avaya™ 4620 IP Telephone*
This gives you all of the features and capabilities of the
This is a new addition to the Avaya IP telephone
Avaya 4602 Telephone, plus:
product line, providing the following features:
•
Six programmable call appearance/
feature keys
•
Large screen graphic display (168x132 dots)
•
Four grey scales, 5x7 dot characters
•
Five fixed feature keys: Speaker, Mute, Hold,
Volume up & down
•
Integrated switch for PC connection
High-quality, built-in speakerphone with echo
cancellation, directional microphone, and a tuned
speaker cavity provides the highest audio quality.
•
2 x 16 character Eurofont display
•
10/100 BaseT with separate auto-negotiation for
each port
•
Three fixed feature keys below the display:
Conference, Transfer, Redial
•
•
Simplified wiring connects to your IP network with
a single 10/100 BaseT Ethernet LAN connection,
and an Ethernet hub is built into each.
•
Two Ethernet ports – IP phone and repeater
for PC
Ten fixed feature buttons: Conference, Transfer,
Drop, Hold, Redial, Mute, Volume up & down,
Speaker, Voice Mail, Headset, 24-line appearance
buttons (2 pages of 12)
•
An infrared port for PDA and PC application
integration (available on all Avaya IP telephones
except the Avaya 4602 Telephone).
Full duplex speakerphone with Auto Echo
Cancellation
•
•
Four application feature buttons along bottom
of display
•
Separate headset jack
•
•
Infrared port
Three display navigation keys: Previous (<),
More (>), Exit
•
Wall mountable with separate stand
•
Full duplex speakerphone with Auto Echo
Cancellation - acoustic cavity for improved sound
•
Separate headset jack
•
Adjustable desk stand
Avaya 4606 Telephone, plus:
•
Wall mountable
•
•
Infrared port
•
Feature key expansion interface
Av a y a I P Te l e p h o n e s
Avaya IP telephones bring the rich features and
functions of Avaya MultiVantage directly to the desktop.
They are an essential part of converged voice and data
networks built with the ECLIPS components. These
telephones deliver an extensive set of features, high
audio quality, and attractive streamlined design.
•
through a new interface, comprehensive setup wizards,
e-mail integration, and enhanced directory capabilities.
It provides the following functionality:
•
•
Choice of two IP connections or DCP connection:
°
Voice over IP configuration (telecommuter)
°
Dual connection (road warrior) for toll
quality audio
DCP connection using the CallMaster VI
•
Integrated iClarity for IP audio
•
Directory lookup and dialing
•
Integrated with directory management to support
up to 100 directory databases
•
•
•
•
Multiple power options, including support for power
over Ethernet LAN technology.
Enables easy upgrade via downloadable software
and firmware.
Switch Base available.
Permanent and per call notes
Avaya™ 4602 IP Telephone*
Avaya 4612 IP Telephone
™
This gives you all of the features and capabilities of the
This gives you all of the basic features and
capabilities including:
•
Two programmable call appearance/feature keys
•
Ten fixed feature buttons: Conference, Transfer,
Drop, Hold, Redial, Mute, Volume up & down,
Speaker, Voice Mail
•
ICON and English button labels—available globally
•
H.323 based IP protocol, with additional
embedded signaling (proprietary)
•
2 x 24 character based Eurofont display
•
10/100 BaseT with auto-negotiation
•
Message waiting indicator
•
Group listen feature
•
Reversible stand for wall mount
•
Single Ethernet port
Twelve programmable call appearance/
feature keys
•
Eight fixed feature keys: Speaker, Mute,
Conference, Transfer, Redial, Hold, Volume
up & down
•
2 x 24 character Eurofont display
•
Four display soft keys below the display
•
Display navigation keys, right of display: Menu,
Previous (<), More (>), Exit
Avaya 4620 IP Telephone
3
Communication without boundaries
Avaya Softconsole™
Avaya Softconsole is a newly designed software
attendant console that builds on the features of the
popular Avaya 302 Attendant Console. With its ability
™
to search internal and external directories, and display
detailed caller information on up to six calls
simultaneously, Avaya Softconsole brings more
productivity to the attendant’s experience.
Avaya Softconsole improves the user experience
Avaya™ 4606 IP Telephone
Avaya™ 4620 IP Telephone*
This gives you all of the features and capabilities of the
This is a new addition to the Avaya IP telephone
Avaya 4602 Telephone, plus:
product line, providing the following features:
•
Six programmable call appearance/
feature keys
•
Large screen graphic display (168x132 dots)
•
Four grey scales, 5x7 dot characters
•
Five fixed feature keys: Speaker, Mute, Hold,
Volume up & down
•
Integrated switch for PC connection
High-quality, built-in speakerphone with echo
cancellation, directional microphone, and a tuned
speaker cavity provides the highest audio quality.
•
2 x 16 character Eurofont display
•
10/100 BaseT with separate auto-negotiation for
each port
•
Three fixed feature keys below the display:
Conference, Transfer, Redial
•
•
Simplified wiring connects to your IP network with
a single 10/100 BaseT Ethernet LAN connection,
and an Ethernet hub is built into each.
•
Two Ethernet ports – IP phone and repeater
for PC
Ten fixed feature buttons: Conference, Transfer,
Drop, Hold, Redial, Mute, Volume up & down,
Speaker, Voice Mail, Headset, 24-line appearance
buttons (2 pages of 12)
•
An infrared port for PDA and PC application
integration (available on all Avaya IP telephones
except the Avaya 4602 Telephone).
Full duplex speakerphone with Auto Echo
Cancellation
•
•
Four application feature buttons along bottom
of display
•
Separate headset jack
•
•
Infrared port
Three display navigation keys: Previous (<),
More (>), Exit
•
Wall mountable with separate stand
•
Full duplex speakerphone with Auto Echo
Cancellation - acoustic cavity for improved sound
•
Separate headset jack
•
Adjustable desk stand
Avaya 4606 Telephone, plus:
•
Wall mountable
•
•
Infrared port
•
Feature key expansion interface
Av a y a I P Te l e p h o n e s
Avaya IP telephones bring the rich features and
functions of Avaya MultiVantage directly to the desktop.
They are an essential part of converged voice and data
networks built with the ECLIPS components. These
telephones deliver an extensive set of features, high
audio quality, and attractive streamlined design.
•
through a new interface, comprehensive setup wizards,
e-mail integration, and enhanced directory capabilities.
It provides the following functionality:
•
•
Choice of two IP connections or DCP connection:
°
Voice over IP configuration (telecommuter)
°
Dual connection (road warrior) for toll
quality audio
DCP connection using the CallMaster VI
•
Integrated iClarity for IP audio
•
Directory lookup and dialing
•
Integrated with directory management to support
up to 100 directory databases
•
•
•
•
Multiple power options, including support for power
over Ethernet LAN technology.
Enables easy upgrade via downloadable software
and firmware.
Switch Base available.
Permanent and per call notes
Avaya™ 4602 IP Telephone*
Avaya 4612 IP Telephone
™
This gives you all of the features and capabilities of the
This gives you all of the basic features and
capabilities including:
•
Two programmable call appearance/feature keys
•
Ten fixed feature buttons: Conference, Transfer,
Drop, Hold, Redial, Mute, Volume up & down,
Speaker, Voice Mail
•
ICON and English button labels—available globally
•
H.323 based IP protocol, with additional
embedded signaling (proprietary)
•
2 x 24 character based Eurofont display
•
10/100 BaseT with auto-negotiation
•
Message waiting indicator
•
Group listen feature
•
Reversible stand for wall mount
•
Single Ethernet port
Twelve programmable call appearance/
feature keys
•
Eight fixed feature keys: Speaker, Mute,
Conference, Transfer, Redial, Hold, Volume
up & down
•
2 x 24 character Eurofont display
•
Four display soft keys below the display
•
Display navigation keys, right of display: Menu,
Previous (<), More (>), Exit
Avaya 4620 IP Telephone
3
Communication without boundaries
Avaya 6424D+M
Display Telephone
Avaya™ 4624 IP Telephone
full-duplex connectivity to the LAN for both the
This gives you all of the features and capabilities of the
telephone and the connected PC. Although not
Avaya 4612 Telephone with the added benefit of 24
required for all IP telephone applications, this product
programmable call appearance/feature keys.
offers customers a choice for added functionality, while
maintaining the QoS and VLAN functions.
Avaya™ 4630 IP Screenphone
•
This full color, touch screen Web access IP telephone
includes six telephony-related applications, designed
•
Standard desk stand replacement for Avaya 4612,
4624, and 4630 IP telephones
display a variety of information, including Web pages
°
RJ45 jacks and plugs
specially downsized for small-format displays. Sample
°
Integrated cable to phone
frequent travelers clubs, financial services kiosks, and
°
Input port from Ethernet LAN
as an executive desktop phone.
°
Port connector for optional PC
applications are concierge desks at hotels, airline
Multi-button capabilities supported by Avaya
MultiVantage; 3 to 5 call appearances plus 21
feature buttons.
•
Permits use of repeater hub port on IPT
•
Auto-negotiation provided separately for each port
Speed dial provides 120 speed dial “buttons”
organized into groups for easier access; names,
numbers, and group names are user
programmable.
•
•
Call log lists of up to 100 incoming and outgoing calls.
•
Access to corporate directory information on a
Lightweight Directory Access Protocol (LDAP) server.
°
Web access provides “browsing” access to HTML
Web-based information, including support for
downloaded Java™ applets.
°
Special cables for 1151 power supply
included in box with 30A
°
Uses Avaya 4630 supply shipped with IPT, but
requires special cable
•
•
•
Access to multimedia messaging capabilities of the
Avaya DEFINITY AUDIX® or Avaya INTUITY™
AUDIX systems using Avaya www.messenger.
Avaya™ 30A Switch Base for Avaya™ 4600 Series IP Telephones
Avaya digital telephones deliver the right combination
of affordability and enterprise communication
functionality. They are designed to meet global
The Avaya 6408 Display Telephone provides affordable
functionality, with personalization options that enhance
productivity in a busy office environment.
•
Administrable hands-free operation
anywhere your enterprise does business.
•
2 x 24 character display
•
Built-in speakerphone
•
User personalization functions
•
Time/day default
•
Adjustable display
•
Customizable ringer with volume and
tone control
•
Eight flexible feature or call appearance keys
•
Eight fixed feature keys
•
Four display soft keys
•
Four display navigation keys
•
Desk and wall mountable
•
A range of Avaya 6400 Series telephones meet your
specific requirements.
•
Automatic customer telephone rearrangement lets
you move telephones quickly and easily within a
location without a technician.
•
One-touch operation allows you to conveniently
answer, hang up, and dial without having to pick
up the handset.
•
User programmability for simple programming of
buttons by the end users.
Full duplex Ethernet connectivity
•
Self test capability for minimizing servicing needs.
•
Supports QoS - phone port has priority over PC
port at all times
•
Sleek, international styling looks great in
any location.
•
Accepts power over LAN or local power supply
Provides IEEE power over LAN support for
GEN1 IPT with no special cables
Avaya™ 6408D Display Telephone
connectivity requirements so you can use them
Three 10/100 Mbps switch ports using
for ease of use with a menu-based interface. It can
•
Av a y a D i g i t a l Te l e p h o n e s
Avaya™ 6402 Telephone
The Avaya 6402 Telephone provides affordable
Avaya™ 6416D+M Display Telephone
functionality for an entry-level user.
The Avaya 6416D+M Display Telephone expands
•
Eight fixed feature keys: Speaker, Feature, Hold,
Avaya 6408 Telephone functionality, and adds support
Transfer, Redial, Conference, Volume up & down
for plug-and-play functionality upgrades.
•
Customizable ringer volume and tone
•
Sixteen flexible feature or call appearance keys
•
12 shiftable dial pad feature buttons
•
Expansion module capable
•
Listen only speaker
•
Desk and wall mountable
Avaya 4630 IP
Screenphone
Avaya™ 6424D+M Display Telephone
The Avaya 6424D+M Display Telephone expands
For those customers who want an all switched
Avaya™ 6402 Display Telephone
Avaya 6416 Telephone functionality, adding eight
network, the 30A Ethernet Switch Base is available.
The Avaya 6402 Display Telephone provides
flexible feature keys and includes plug-and-play
This hardware upgrade provides flexibility by adding
affordable functionality for an entry-level user similar
functionality upgrades.
fully switched capability to the Avaya™ 4612, 4624, and
to the Avaya 6402 telephone and also adds 2 x 16
•
Expanded one-touch functionality
4630 IP telephones.
character display.
•
Specialized upgrades for more efficient global
communication
The Avaya 30A Switch Base contains a 3 port 10/100
Mbps switch in a base, or stand, for the telephone. It
can be added to your Avaya IP telephones and offers
5
Communication without boundaries
Avaya 6424D+M
Display Telephone
Avaya™ 4624 IP Telephone
full-duplex connectivity to the LAN for both the
This gives you all of the features and capabilities of the
telephone and the connected PC. Although not
Avaya 4612 Telephone with the added benefit of 24
required for all IP telephone applications, this product
programmable call appearance/feature keys.
offers customers a choice for added functionality, while
maintaining the QoS and VLAN functions.
Avaya™ 4630 IP Screenphone
•
This full color, touch screen Web access IP telephone
includes six telephony-related applications, designed
•
Standard desk stand replacement for Avaya 4612,
4624, and 4630 IP telephones
display a variety of information, including Web pages
°
RJ45 jacks and plugs
specially downsized for small-format displays. Sample
°
Integrated cable to phone
frequent travelers clubs, financial services kiosks, and
°
Input port from Ethernet LAN
as an executive desktop phone.
°
Port connector for optional PC
applications are concierge desks at hotels, airline
Multi-button capabilities supported by Avaya
MultiVantage; 3 to 5 call appearances plus 21
feature buttons.
•
Permits use of repeater hub port on IPT
•
Auto-negotiation provided separately for each port
Speed dial provides 120 speed dial “buttons”
organized into groups for easier access; names,
numbers, and group names are user
programmable.
•
•
Call log lists of up to 100 incoming and outgoing calls.
•
Access to corporate directory information on a
Lightweight Directory Access Protocol (LDAP) server.
°
Web access provides “browsing” access to HTML
Web-based information, including support for
downloaded Java™ applets.
°
Special cables for 1151 power supply
included in box with 30A
°
Uses Avaya 4630 supply shipped with IPT, but
requires special cable
•
•
•
Access to multimedia messaging capabilities of the
Avaya DEFINITY AUDIX® or Avaya INTUITY™
AUDIX systems using Avaya www.messenger.
Avaya™ 30A Switch Base for Avaya™ 4600 Series IP Telephones
Avaya digital telephones deliver the right combination
of affordability and enterprise communication
functionality. They are designed to meet global
The Avaya 6408 Display Telephone provides affordable
functionality, with personalization options that enhance
productivity in a busy office environment.
•
Administrable hands-free operation
anywhere your enterprise does business.
•
2 x 24 character display
•
Built-in speakerphone
•
User personalization functions
•
Time/day default
•
Adjustable display
•
Customizable ringer with volume and
tone control
•
Eight flexible feature or call appearance keys
•
Eight fixed feature keys
•
Four display soft keys
•
Four display navigation keys
•
Desk and wall mountable
•
A range of Avaya 6400 Series telephones meet your
specific requirements.
•
Automatic customer telephone rearrangement lets
you move telephones quickly and easily within a
location without a technician.
•
One-touch operation allows you to conveniently
answer, hang up, and dial without having to pick
up the handset.
•
User programmability for simple programming of
buttons by the end users.
Full duplex Ethernet connectivity
•
Self test capability for minimizing servicing needs.
•
Supports QoS - phone port has priority over PC
port at all times
•
Sleek, international styling looks great in
any location.
•
Accepts power over LAN or local power supply
Provides IEEE power over LAN support for
GEN1 IPT with no special cables
Avaya™ 6408D Display Telephone
connectivity requirements so you can use them
Three 10/100 Mbps switch ports using
for ease of use with a menu-based interface. It can
•
Av a y a D i g i t a l Te l e p h o n e s
Avaya™ 6402 Telephone
The Avaya 6402 Telephone provides affordable
Avaya™ 6416D+M Display Telephone
functionality for an entry-level user.
The Avaya 6416D+M Display Telephone expands
•
Eight fixed feature keys: Speaker, Feature, Hold,
Avaya 6408 Telephone functionality, and adds support
Transfer, Redial, Conference, Volume up & down
for plug-and-play functionality upgrades.
•
Customizable ringer volume and tone
•
Sixteen flexible feature or call appearance keys
•
12 shiftable dial pad feature buttons
•
Expansion module capable
•
Listen only speaker
•
Desk and wall mountable
Avaya 4630 IP
Screenphone
Avaya™ 6424D+M Display Telephone
The Avaya 6424D+M Display Telephone expands
For those customers who want an all switched
Avaya™ 6402 Display Telephone
Avaya 6416 Telephone functionality, adding eight
network, the 30A Ethernet Switch Base is available.
The Avaya 6402 Display Telephone provides
flexible feature keys and includes plug-and-play
This hardware upgrade provides flexibility by adding
affordable functionality for an entry-level user similar
functionality upgrades.
fully switched capability to the Avaya™ 4612, 4624, and
to the Avaya 6402 telephone and also adds 2 x 16
•
Expanded one-touch functionality
4630 IP telephones.
character display.
•
Specialized upgrades for more efficient global
communication
The Avaya 30A Switch Base contains a 3 port 10/100
Mbps switch in a base, or stand, for the telephone. It
can be added to your Avaya IP telephones and offers
5
Communication without boundaries
Expansion Modules for the Avaya 6400 Series Telephones
The phone can be configured for use in the call center
A series of add on modules are available to extend the
environment, providing flexibility for the system
capabilities of the 6400 series telephone sets. These
administrator.
Av a y a A n a l o g Te l e p h o n e s
The Avaya™ 6200 Series Telephones deliver the
enterprise calling features you count on with great
modules include:
control, quality, and built-in reliability. Your enterprise
•
Avaya™ XM24 expansion module*
Expansion Modules for the Avaya 2420 Telephones
will benefit from the right combination of flexibility
•
Avaya™ tip/ring module*
A series of add on modules are available to extend
and ease of use. These telephones are designed to cost-
the capabilities of the Avaya 2420 Telephone. These
effectively integrate with all Avaya Enterprise
modules include:
Communication Servers. They are available in select
Avaya 2420 Digital Telephone
The Avaya 2420 Telephone brings increased flexibility
and capabilities to the digital telephone product line
while continuing to provide access to the full
complement of Avaya MultiVantage features. This
product is targeted at the mid-high level general
•
Avaya™ 1XU Button Expansion Module
•
Avaya™ 20A Telephone Set Module Adapter
•
Avaya™ 200A Tip/Ring Module
•
Avaya™ 201A Recorder Interface Module
countries to support your enterprise communication
serviceability. Buttons are labeled automatically from
the switch with the administered feature names. Local
applications such as a Call Log and Speed Dial
Directory are provided to enhance productivity and
information. The speed dial application frees the
feature buttons to be used for actual features rather
than being administered as automatic dial buttons.
•
High-end feature set with productivity local call
log & speed dial directory
•
Advanced user interface
•
•
Reduced installation and move costs - no
paper labels
Avaya 302D Attendant Console
Large screen 7 line x 29 character display
•
Twenty-four call appearance/feature buttons
in 3 pages
•
Set hold enables you to place a caller on hold.
•
Message waiting capabilities transparently extend
your communications system's voice messaging to
your analog sets.
•
Redial allows you to dial that last number you
called at the touch of a button.
with an optional expansion module. They work behind
•
Flash tells your switch that you are activating a
special feature.
•
Data jack helps you add important functionality by
easily connecting a fax, modem, or laptop
computer to your telephone.
•
Positive disconnect increases productivity by
smoothly and easily disconnecting from one call to
place or pick up the next call.
•
Small footprint saves precious desktop space (also
wall mountable).
any Avaya DEFINITY Server running any release
®
software that supports any DCP line circuit card. The
Avaya 302D comes in three colors: dark gray, black and
Avaya white. The display is a 1 X 40 universal display
that will support Katakana, Roman and Euro font
character set. Label languages are Japanese, English,
French, Dutch, Spanish Latin America, Italian, German,
Canadian French, Brazilian Portuguese, and two of
each label are included with each console.
•
Fourteen fixed buttons, nineteen programmable
feature buttons
•
Twelve fixed Direct Trunk Group Select
buttons (DTGS)
•
System hold (Avaya DEFINITY, Avaya S8100,
S8300, and S8700 Media Servers only, and music on
hold if supported by the server)
•
Repertory dialing (10 buttons with up to 24 digits
or elements each)
•
Program keylock
•
Personalized ringing
Avaya™ 6221 Analog Telephone
This gives you all of the features and capabilities of the
Avaya™ 6219 Analog Telephone, plus:
•
Speakerphone for hands-free dialing
•
Mute for keeping background noise to a minimum
during calls
Avaya™ 6211 Analog Telephone
This gives you a variety of features including,
•
Positive disconnect
•
Handset and ringer volume control
•
Tone dialing
•
PBX message waiting
•
Adjustable Desk Stand
•
Function Key Expansion Unit jack
•
Advanced Module Capability
•
Redial, flash
•
Fully Global ready (Icons)
•
Set hold (with LED)
•
Data jack (RJ11)
* The planned availability is Summer 2002.
Avaya 6211 Analog Telephone, plus:
The Avaya 302D Attendant Console is a 2-wire unit
Investment protection with downloadable firmware
•
This gives you all of the features and capabilities of the
needs around the world.
telephone user. With the use of a large display, the user
interface is adapted to improve productivity and
Avaya™ 6219 Analog Telephone
Avaya 2420 Digital Telephone
7
Communication without boundaries
Expansion Modules for the Avaya 6400 Series Telephones
The phone can be configured for use in the call center
A series of add on modules are available to extend the
environment, providing flexibility for the system
capabilities of the 6400 series telephone sets. These
administrator.
Av a y a A n a l o g Te l e p h o n e s
The Avaya™ 6200 Series Telephones deliver the
enterprise calling features you count on with great
modules include:
control, quality, and built-in reliability. Your enterprise
•
Avaya™ XM24 expansion module*
Expansion Modules for the Avaya 2420 Telephones
will benefit from the right combination of flexibility
•
Avaya™ tip/ring module*
A series of add on modules are available to extend
and ease of use. These telephones are designed to cost-
the capabilities of the Avaya 2420 Telephone. These
effectively integrate with all Avaya Enterprise
modules include:
Communication Servers. They are available in select
Avaya 2420 Digital Telephone
The Avaya 2420 Telephone brings increased flexibility
and capabilities to the digital telephone product line
while continuing to provide access to the full
complement of Avaya MultiVantage features. This
product is targeted at the mid-high level general
•
Avaya™ 1XU Button Expansion Module
•
Avaya™ 20A Telephone Set Module Adapter
•
Avaya™ 200A Tip/Ring Module
•
Avaya™ 201A Recorder Interface Module
countries to support your enterprise communication
serviceability. Buttons are labeled automatically from
the switch with the administered feature names. Local
applications such as a Call Log and Speed Dial
Directory are provided to enhance productivity and
information. The speed dial application frees the
feature buttons to be used for actual features rather
than being administered as automatic dial buttons.
•
High-end feature set with productivity local call
log & speed dial directory
•
Advanced user interface
•
•
Reduced installation and move costs - no
paper labels
Avaya 302D Attendant Console
Large screen 7 line x 29 character display
•
Twenty-four call appearance/feature buttons
in 3 pages
•
Set hold enables you to place a caller on hold.
•
Message waiting capabilities transparently extend
your communications system's voice messaging to
your analog sets.
•
Redial allows you to dial that last number you
called at the touch of a button.
with an optional expansion module. They work behind
•
Flash tells your switch that you are activating a
special feature.
•
Data jack helps you add important functionality by
easily connecting a fax, modem, or laptop
computer to your telephone.
•
Positive disconnect increases productivity by
smoothly and easily disconnecting from one call to
place or pick up the next call.
•
Small footprint saves precious desktop space (also
wall mountable).
any Avaya DEFINITY Server running any release
®
software that supports any DCP line circuit card. The
Avaya 302D comes in three colors: dark gray, black and
Avaya white. The display is a 1 X 40 universal display
that will support Katakana, Roman and Euro font
character set. Label languages are Japanese, English,
French, Dutch, Spanish Latin America, Italian, German,
Canadian French, Brazilian Portuguese, and two of
each label are included with each console.
•
Fourteen fixed buttons, nineteen programmable
feature buttons
•
Twelve fixed Direct Trunk Group Select
buttons (DTGS)
•
System hold (Avaya DEFINITY, Avaya S8100,
S8300, and S8700 Media Servers only, and music on
hold if supported by the server)
•
Repertory dialing (10 buttons with up to 24 digits
or elements each)
•
Program keylock
•
Personalized ringing
Avaya™ 6221 Analog Telephone
This gives you all of the features and capabilities of the
Avaya™ 6219 Analog Telephone, plus:
•
Speakerphone for hands-free dialing
•
Mute for keeping background noise to a minimum
during calls
Avaya™ 6211 Analog Telephone
This gives you a variety of features including,
•
Positive disconnect
•
Handset and ringer volume control
•
Tone dialing
•
PBX message waiting
•
Adjustable Desk Stand
•
Function Key Expansion Unit jack
•
Advanced Module Capability
•
Redial, flash
•
Fully Global ready (Icons)
•
Set hold (with LED)
•
Data jack (RJ11)
* The planned availability is Summer 2002.
Avaya 6211 Analog Telephone, plus:
The Avaya 302D Attendant Console is a 2-wire unit
Investment protection with downloadable firmware
•
This gives you all of the features and capabilities of the
needs around the world.
telephone user. With the use of a large display, the user
interface is adapted to improve productivity and
Avaya™ 6219 Analog Telephone
Avaya 2420 Digital Telephone
7
Communication without boundaries
Avaya Wireless
Avaya™ TransTalk 9000 Digital Wireless System
Business Solutions
The Avaya TransTalk 9000 Digital Wireless System helps
Avaya's family of wireless business systems offers
mobility solutions that help your employees stay
Devices that help you achieve
The flexibility to
your communications goals
reach your goals
responsive customer service and fast, flexible
Whatever your communications device need, Avaya
With Avaya MultiVantage Software, Avaya Media
you build and maintain a competitive edge through
communication. This cost-effective mobility solution
has the solution. Our IP telephones bring the
Servers and Media Gateways, and Avaya
connected and remain productive from wherever their
integrates with a variety of Avaya Communications
unmatched power of Avaya MultiVantage Software
Communications Devices, companies can build
work takes them—whether they are in the office,
Systems and helps small to midsize enterprises be more
where you need it most, in the hands of your
customized, converged voice and data solutions to
accessible and productive, delivering more coverage,
employees. Our IP Softphones empower your mobile
support a range of enterprise needs, from small, single-
control, and flexibility for your enterprise calling. The
workers with the tools they need to get their jobs done
site operations to multi-national enterprises. These
Avaya™ EC500 Extension to Cellular
flexible range gives you the ability to roam an average
anytime and anywhere. Our advanced digital phones
solutions provide the opportunity to streamline
Avaya EC500 software provides you with fast and
of 700 feet from the base station.
help you meet global connectivity requirements so you
networks and deliver the full power of Avaya
efficient connections between you, your associates,
•
can use them anywhere your enterprise does business.
MultiVantage Software across the office, or to the
Our analog phones deliver control, quality, and built-in
farthest reaches of the organization over low-cost IP
reliability you can count on 24/7. And our advanced
connections.
moving around campus, or around the country.
and your customers. It provides one number access
anytime, anywhere with no missed calls. With the
•
Avaya EC500 solution you can be reached immediately
and easily. The result: increased customer satisfaction
and higher productivity.
One-touch access to business features helps you to
cover a larger area than ever.
Handle important calls when you are away from
your desk. You decide how and when to keep in
touch with clients, coworkers, and suppliers, to
make the most of your business day.
wireless applications and systems give you the ability
to move about your office or enterprise campus
without losing the critical link that keeps you in touch
no matter where your day takes you.
This enterprise-class software solution connects
Leadership and innovation
enterprise calls arriving on a wide variety of Avaya
Avaya DEFINITY® Wireless Business System
in communication
communications systems to any cellular telephone
The Avaya DEFINITY Wireless Business System PWT
Avaya is a global leader and innovator in enterprise
regardless of the cellular service.
(Personal Wireless Telecommunications) is a 1.9 GHz
communications serving customers who require
multi-zone mobility solution for medium and large
superior communications technology to power their
One-number portability allows for a high level of
accessibility because your office number is bridged
to your digital cell telephone.
enterprises that use the unlicensed PCS spectrum to
business. Over 90% of the Fortune 500® and
provide all the advantages of your enterprise telephone,
government organizations rely on Avaya for secure
no matter where they are located in their facility.
network infrastructures and reliable voice and data
Simultaneous ringing keeps you and your
associates in touch, so you can respond quickly to
urgent enterprise matters without delay.
•
applications that power faster decisions, profitable
•
•
•
Software only solution does not require the
expense of a wireless office service. It can utilize
your existing cellular telephone and service
coupled with Avaya MultiVantage.
•
Dynamic channel allocation architecture
automatically distributes and redistributes voice
channel capacity, on demand, through a system of
base stations and antennas to provide complete
coverage, while eliminating call blocking.
transactions, and closer relationships between
customers, employees, and suppliers.
Extended coverage beyond the building provides
complete campus coverage.
To learn more, talk to your Avaya Client Executive or Authorized Avaya BusinessPartner. Also, visit our
Web site at avaya.com/eclips
9
Communication without boundaries
Avaya Wireless
Avaya™ TransTalk 9000 Digital Wireless System
Business Solutions
The Avaya TransTalk 9000 Digital Wireless System helps
Avaya's family of wireless business systems offers
mobility solutions that help your employees stay
Devices that help you achieve
The flexibility to
your communications goals
reach your goals
responsive customer service and fast, flexible
Whatever your communications device need, Avaya
With Avaya MultiVantage Software, Avaya Media
you build and maintain a competitive edge through
communication. This cost-effective mobility solution
has the solution. Our IP telephones bring the
Servers and Media Gateways, and Avaya
connected and remain productive from wherever their
integrates with a variety of Avaya Communications
unmatched power of Avaya MultiVantage Software
Communications Devices, companies can build
work takes them—whether they are in the office,
Systems and helps small to midsize enterprises be more
where you need it most, in the hands of your
customized, converged voice and data solutions to
accessible and productive, delivering more coverage,
employees. Our IP Softphones empower your mobile
support a range of enterprise needs, from small, single-
control, and flexibility for your enterprise calling. The
workers with the tools they need to get their jobs done
site operations to multi-national enterprises. These
Avaya™ EC500 Extension to Cellular
flexible range gives you the ability to roam an average
anytime and anywhere. Our advanced digital phones
solutions provide the opportunity to streamline
Avaya EC500 software provides you with fast and
of 700 feet from the base station.
help you meet global connectivity requirements so you
networks and deliver the full power of Avaya
efficient connections between you, your associates,
•
can use them anywhere your enterprise does business.
MultiVantage Software across the office, or to the
Our analog phones deliver control, quality, and built-in
farthest reaches of the organization over low-cost IP
reliability you can count on 24/7. And our advanced
connections.
moving around campus, or around the country.
and your customers. It provides one number access
anytime, anywhere with no missed calls. With the
•
Avaya EC500 solution you can be reached immediately
and easily. The result: increased customer satisfaction
and higher productivity.
One-touch access to business features helps you to
cover a larger area than ever.
Handle important calls when you are away from
your desk. You decide how and when to keep in
touch with clients, coworkers, and suppliers, to
make the most of your business day.
wireless applications and systems give you the ability
to move about your office or enterprise campus
without losing the critical link that keeps you in touch
no matter where your day takes you.
This enterprise-class software solution connects
Leadership and innovation
enterprise calls arriving on a wide variety of Avaya
Avaya DEFINITY® Wireless Business System
in communication
communications systems to any cellular telephone
The Avaya DEFINITY Wireless Business System PWT
Avaya is a global leader and innovator in enterprise
regardless of the cellular service.
(Personal Wireless Telecommunications) is a 1.9 GHz
communications serving customers who require
multi-zone mobility solution for medium and large
superior communications technology to power their
One-number portability allows for a high level of
accessibility because your office number is bridged
to your digital cell telephone.
enterprises that use the unlicensed PCS spectrum to
business. Over 90% of the Fortune 500® and
provide all the advantages of your enterprise telephone,
government organizations rely on Avaya for secure
no matter where they are located in their facility.
network infrastructures and reliable voice and data
Simultaneous ringing keeps you and your
associates in touch, so you can respond quickly to
urgent enterprise matters without delay.
•
applications that power faster decisions, profitable
•
•
•
Software only solution does not require the
expense of a wireless office service. It can utilize
your existing cellular telephone and service
coupled with Avaya MultiVantage.
•
Dynamic channel allocation architecture
automatically distributes and redistributes voice
channel capacity, on demand, through a system of
base stations and antennas to provide complete
coverage, while eliminating call blocking.
transactions, and closer relationships between
customers, employees, and suppliers.
Extended coverage beyond the building provides
complete campus coverage.
To learn more, talk to your Avaya Client Executive or Authorized Avaya BusinessPartner. Also, visit our
Web site at avaya.com/eclips
9
Communication without boundaries
Avaya Communications
Devices
© 2002 Avaya Inc.
All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. or Avaya ECS Ltd., a wholly
owned subsidiary of Avaya Inc. and may be registered in the US and other jurisdictions. All trademarks
identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other registered
trademarks or trademarks are property of their respective owners.
Printed in the U.S.A. 04/02 • LB1721
Converged Voice and
Data Networks
Customer Relationship
Management
Unified Communication
Supported by:
Avaya Labs and Services
avaya.com
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