Well 8820IP User guide
LG 8820 IP Phone
User
Guide
for Bell Aliant Call Servers
Please read this guide carefully before operating your set.
Retain this guide for future reference.
1
Regulatory and Safety Notices
1. Radio Frequency Emissions:
FCC Compliance statement:
This device complies with Part 15 rules. Operation is subject to the following two conditions;
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a different circuit from that to which the receiver is connected
If problems persist, consult the dealer or an experienced radio/TV technician for help.
Canadian Compliance statement:
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Class B limits of Industry Canada. Operation is subject to the following two conditions;
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
European Union Declarations of Conformity:
BELL ALIANT declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union
Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including,
Electromagnetic Compatibility Directive (89/336/EEC) and
Low Voltage Directive (73/23/EEC)
The product fulfills the essential requirements of the harmonized standards shown above.
2. Product Safety Instructions
This product complies with and conforms to the following international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 6095-1, including
Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE)
Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1
3. E-911 and use of the LG 8820 IP Phone with Multi-Line Telephone Systems:
Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to state and/or
federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and physical location to
applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS may not provide a caller’s telephone
number, extension, or physical location information to emergency services when a caller dials 911, and compliance with state
and/or federal E-911 MLTS laws is the sole responsibility of the purchaser of this phone.
4. Privacy:
LG 8820 IP Phone implements security and encryption technologies however, privacy of communications may not be ensured
when using this telephone.
2
Care & Precautions:
Before connecting or using your new phone, take a moment to consider safety and reliability. Use common sense when locating,
connecting and using your LG 8820 IP Phone.
Locate on a dry level surface. Keep the phone away from the edges of the surface to avoid the potential of a fall.
Locate cables to avoid potential for damage. For example, do not locate under rugs or carpet as damage may result from foot
traffic or heavy objects. Also, do not locate cables between the desktop and walls where they may be crushed, damaging the
insulation.
Check the cables regularly and, if damage is noted, disconnect your phone. Contact your local representative for a replacement.
Should liquid spill on the phone, disconnect the unit from power and the network.
Do not use during lightning storms. Lightning presents a potential shock hazard.
Clean the LG 8820 IP Phone with a soft dry cloth; do not use liquid cleaners.
Always use caution when connecting to AC power. Use only with a properly grounded standard AC power outlet.
What is new in this release?
Issue 1.00 2010.09 first release
3
Table of Contents
1. LG 8820 IP Phone Overview.................................................................................5
2. Installing your LG 8820 IP Phone........................................................................7
3. Setting Your Preferences.....................................................................................8
3.1. LCD Contrast............................................................................................................8
3.2. Ring Setting............................................................................................................................9
3.2.1. Setting the Ring Type.......................................................................................................... 9
3.2.2. Setting Line Ring Type and Delay................................................................................ .......9
3.3. Ringer Off...............................................................................................................................10
3.4. Enabling Automatic Headset Operation.................................................................................11
3.5. Setting Flexible Buttons.........................................................................................................11
3.6. Time Configuration.................................................................................................................13
3.6.1. SNTP Server Address.........................................................................................................13
3.6.2. Time Zone..........................................................................................................................13
3.6.3. DST Auto Adjustment.........................................................................................................14
3.6.4. Time Format.......................................................................................................................14
3.6.5. Date Format........................................................................................................................15
3.7. Lock Outgoing Call................................................................................................................16
3.8. Enabling Speed Number Dialing...........................................................................................16
3.9. Key Tone................................................................................................................................17
3.10. Language Setting..................................................................................................................17
Appendix A Dial Pad Character Set........................................................................18
Appendix B Time Zones...........................................................................................19
4
1. LG 8820 IP Phone Overview
__________________________________________________________________________________
Your new Bell Aliant LG LG 8820 IP Phone is an Internet Protocol (IP) phone employing Session Initiation Protocol
(SIP), the well-known open standard for establishing, managing and terminating a communication session. LG 8820
IP Phone interoperates with call servers, proxies and gateways to exchange SIP signaling messages for call control.
Real-time Transport Protocol (RTP) packets deliver voice between the end-points over a managed IP network.
Features available to LG 8820 Phone through SIP call servers are similar to those of a conventional business
telephone. In addition to the features described in this guide, your call server may provide additional features, often
using dialed feature codes. Refer to your system administrator for further information.
The LG 8820 IP Phone has fixed feature buttons, soft feature keys, flexible buttons that are configurable, and dial pad
buttons as shown in the figure below.
5
The twelve (12) flexible buttons access lines and features based on the IP Phone configuration. Flexible buttons
assigned for line access, called line buttons, represent a telephone line or a SIP user. A line may be private, calls to a
private line signal at all appearances of the line but an active or held call is only visible and accessible by the original
end-points. A shared line appears at multiple phones and all calls are visible and accessible by all end-points with the
line. Each line button employs LEDs to indicate status as shown below.
Incoming call
Line in use at this phone
Call held at this phone
Shared line in use at
another phone
Shared line call held at
another phone
Line not registered w/server
Orange*
Orange*
Orange*
Red
LED flashes at 60 ipm, fast flash
LED On
LED flashes at 30 ipm, slow flash
LED On
Red
LED slow flash
Red/Orange
LED flashes color, red to orange at 30 ipm
* When the LCD displays information for a line, such as when an incoming call first rings, the LED
color is orange otherwise, the LED color will be green.
Flexible buttons not assigned for line access may access features such as Speed dial, Redial and others.
Refer to section 3.5 and your system administrator for further information.
The figure below shows other major components of IP8820 Phone. These components include:
• Handset
• Speaker and microphone
• Message Wait Indicator (Message LED)
• LCD (240 by 42 pixel), displays 3-lines
• Flexible button labels
6
2. Installing your LG 8820 IP Phone
__________________________________________________________________________________
The figure below shows the cable connections for your IP Phone. The LAN and desktop PC connections employ
standard category 5 LAN cables terminated with RJ-45 connectors. The IP Phone supports PoE (Power over
Ethernet) in accordance with the IEEE-802.1af industry standard. When connected to a PoE complaint LAN port, the
IP Phone derives power from the port. If the LAN port does not support PoE, use the AC/DC adaptor, available
separately, for connection to power. The handset connects to the base with the supplied standard handset coiled
cord. Use the chart below to make connections to the IP Phone.
1 LAN
2 PC
3 Power
4 Headset
5 Handset
7
Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable.
Connect the IP Phone PC port to your desktop PC with an RJ-45 terminated
UTP-5 cable.
If the LAN port supports PoE (IEEE 802.3af compliant), the AC/DC adapter is not
required. If not supported, connect the IP Phone power port to the DC out of
Power Adapter. Connect the Power Adapter AC plug to an AC wall jack.
Connect Headset RJ-11 jack to the IP Phone headset jack.
Connect the Handset coiled cord to the IP Phone base and handset.
3. Setting Your Preferences
__________________________________________________________________________________
In the LCD Menu, you can set various preferences for the IP Phone. Settings you can adjust include:
.
 LCD contrast

Ring Setting

Ringer off

Headset auto mode

Flexible button settings

Time Configuration

Outgoing Call Lock

Speed Number Dialing

Key Tone

Language
The following paragraphs provide detailed instructions for each of the preferences as well as descriptive information
for each.
.
3.1 LCD Contrast
__________________________________________________________________________________
The contrast of the LCD is adjustable for best viewing angle.
To adjust the LCD contrast:
o Press the Setting (
) button.
OK
o Dial 3, or move the cursor to 3. Phone Settings using the
softkey.
o Dial 1, or move the cursor to 1.LCD Contrast using the
softkey.
soft keys and press the
softkeys and press the OK
o Press the
softkey to decrease the contrast, or press the
softkey to increase the contrast.
o Move to another parameter with the navigation buttons and continue the session or press
the Setting (
configuration session.
.
8
) button.to exit the
3.2 Ring Setting
__________________________________________________________________________________
Ring settings determine the ring type (tone) for the phone. You may select one of up to fourteen ring signals. Of the
fourteen signals, nine are stored in permanent memory. The remaining five must be downloaded from an external
source prior to use. In addition, the ring type for each line can be set with immediate or delayed audible notification.
Note that the ring type set for a contact in the Phone Book has priority over the phone or line settings.
3.2.1 Setting the Ring Type
__________________________________________________________________________________
The IP Phone uses one of fourteen distinctive ring types for incoming call notification. Nine are stored in the memory
of your IP Phone and the remaining five (5) must be downloaded prior to use. By assigning different ring signals to
closely located phones, you can identify the ringing phone. The ring type assigned for the IP Phone is the “Default
Ring Type” for incoming calls to the phone. The Default Ring may be set to one of the fourteen tones or “Ringer Off”,
see section 3.3.
O Press the Setting (
) button.
o Dial 3, or move the cursor to 3.Phone Settings using the
OK
softkey.
o Dial 2, or move the cursor to 2.Ring Setting using the
softkey.
o Dial 1, or move the cursor to 1.Ring Type using the
An asterisk,, displays in front of the current setting.
o Select the ring type using the
N softkey. Press the
softkeys and press the
softkeys and press the OK
softkeys and press the OK softkey. .
softkey to hear the selected tone
o Press the OK softkey to save your entry.
o Move to another parameter with the navigation buttons and continue the session or press the
Setting (
) button to exit the configuration session.
3.2.2 Setting Line Ring Type and Delay
__________________________________________________________________________________
You can assign each line with a different ring type to distinguish which line is ringing. Selections for the type include
one of fourteen tones, “Ringer Off”, or “Set to Default”, see section 3.2.1. Of the fourteen tones, five are permanently
stored in the memory of the phone and the remaining five must be downloaded before use. In addition, for each line
the ring signal can be immediate or delayed. The delay is set in 1 second increments from 0 (no delay) to 10
seconds.
9
To set the ring type for a line:
o Press the Setting (
) button.
o Dial 3, or move the cursor to 3.Phone Settings using the
softkeys and press the
softkey.
o Dial 2, or move the cursor to 2.Ring Setting using the
softkeys and press the OK softkey
o Dial the line number plus 1 (for line 1 dial 2 for line 2 dial 3, etc.), or move the cursor to 2.Line n
Configuration using the
softkeys to select the line number n and press the OK softkey.
O Dial 1, or move the cursor to 1.Ring Type using the
softkeys and press the OK softkey.
Note the line number displays in parenthesis after “Ring Type”.
O Select the ring type using the Next softkey. Press the
, displays in front of the current setting.
a softkey to hear the selected tone. An asterisk,
O Press the
softkey to save your entry.
O Move to another parameter with the navigation buttons and continue the session or press the
Setting (
) button to exit the configuration session.
3.3 Ringer Off
The IP Phone can be programmed not to ring when an incoming call is received.
To set delayed ring for a line:
O Press the Setting (
) button.
O Dial 3, or move the cursor to 3.Phone Settings using the
softkeys and press the OK softkey
O Dial 3, or move the cursor to 3.Ringer Off using the Previous-Next softkeys and press the OK softkey.
O
Press the
softkey to enable Ringer Off, or press the
softkey to disable Ringer Off.
O Move to another parameter with the navigation buttons & continue session or press the Setting (
button to exit the configuration session.
.
10
3.4. Enabling Automatic Headset Operation
_________________________________________________________________________________
Your IP8820 Phone supports use of a headset with a standard RJ-11 jack. In the Headset Auto Mode,
pressing a line button automatically connects audio to the headset. Also, redial, Speed dial, Speed
number dialing and click-to-call place calls with audio through the headset.
To enable Headset Auto Mode:
o Press the Setting (
) button.
o Dial 3, or move the cursor to 3.Phone Settings using the
OK
softkey.
o Dial 4, or move the cursor to 4.Headset Auto Mode using the
the
softkey.
o Press the
esoftkey to enable the Headset Auto Mode or press the
Headset Auto Mode.
:
softkeys and press the
softkeys and press
softkey to disable the
3.5 Setting Flexible Buttons
_________________________________________________________________________________
Your IP8820 Phone has twelve (12) flexible buttons. Normally, the first two (2) buttons are for your line.
The flexible buttons not assigned as line buttons can access various functions. The table below indicates
the available functions with a brief description of each.
11
To assign a function to a flexible button not used as a line:
o Press the Setting (
) button..
o Dial 3, or move the cursor to 3.Phone Settings using the Pr
softkeys and press the
OK
softkey.
o Dial 5, or move the cursor to 5.Flexible Key Setting using the PreviousNext softkeys and press the OK softkey.
o Select the desired flexible button. An asterisk, , displays in front of the current setting.
o Select a function using the
chart above.
softkey and press the
softkey. Refer to the flexible button functions
o If the selected function is Speed dial, enter the speed number and press the
enter alphanumeric characters select the
softkey.
softkey to save the entry. To
Refer to Appendix A for the character mapping of dial pad digits.
o Move to another parameter with the navigation buttons and continue the session or press the
Setting (
12
) button to exit the configuration session.
3.6 Time Configuration
________________________________________________________________________________
Within the Time Configuration menu, the IP Address or name of the desired Simple Network Time
Protocol (SNTP) server and the local time zone are defined. In addition, Daylight Savings Time (DST) is
enabled. Consult with your administrator before changing the SNTP server.
3.6.1 SNTP Server Address
________________________________________________________________________________
SNTP (Simple Network Time Protocol) is a standard protocol that permits a network device to obtain the
network’s current time. For operation with SNTP, the IP8820 IP Phone requires an SNTP server IP
address or name.
To assign the SNTP server address:
o Press Setting (
) button.
o Dial 3, or move the cursor to 3.Phone Settings using the PreviousNext softkeys and press the
OK softkey.
o Dial 6, or move the cursor to 6.Time Configuration using the PreviousNext softkeys and press
the OK softkey.
o Dial 1, or move the cursor to 1.SNTP Server Address using the Previousext softkeys and
press the OK softkey.
o Input the SNTP server address using the dial pad and press the OK softkey to save the entry. To enter
alphanumeric characters select the ode softkey. Refer to Appendix A for the character mapping of dial pad
digits.
o Move to another parameter with the navigation buttons and continue the session or press the
Setting (
) button to exit the configuration session.
3.6.2. Time Zone
________________________________________________________________________________
For proper operation of the clock, the IP Phone requires the local time zone. For available time zones,
see Appendix B Time Zones.
To enter the Time Zone:
o Press the Setting (
) button
o Dial 3, or move the cursor to 3.Phone Settings using the PreviousNext softkeys and press the
OK
softkey.
o Dial 6, or move the cursor to 6.Time Configuration using the PreviousNext softkeys and press
the OK softkey.
o Dial 2, or move the cursor to 2.Time Zone using the
softkeys and press the OK
softkey.
13
o An asterisk,, displays in front of the current selection. Select the nearest region from the display using the
Previousxt
softkeys and press the
K softkey to save the entry.
3.6.3 DST Auto Adjustment
________________________________________________________________________________
To enable/disable automatic daylight savings time:
o Press the Setting (
) button
o Dial 3, or move the cursor to 3.Phone Settings using the PreviousNext softkeys and press the
O K softkey.
o Dial 6, or move the cursor to 6.Time Configuration using the reviou
the OK softkey.
o Dial 3, or move the cursor to 3.DST Auto Adjustment using the Previousext
press the O K softkey.
o Press the
s softkey to enable DST Auto Adjustment, or press the
DST Auto Adjustment.
sNext softkeys and press
softkeys and
softkey to disable
o Move to another parameter with the navigation buttons and
continue the session or press the Setting (
button to exit the configuration session.
)
3.6.4. Time Format
________________________________________________________________________________
The format of the LCD time display can be set for 12-hour format or 24-hour format. In addition, the LCD time display
can be disabled.
To set the display format for time:
O
O
O
K
O
O
14
Press the Setting (
) button
Dial 3, or move the cursor to 3.Phone Settings using the PreviousNextsoftkeys and press the OK softkey.
Dial 6, or move the cursor to 6.Time Configuration using the Previous-Next softkeys and press the O
softkey.
Dial 4, or move the cursor to 4.Time Format using the Previouext softkeys and press the OK softkey.
An asterisk, , displays in front of the current setting. Press the Previous ext softkeys to select the Time
Format and press the OK softkey to save your entry.
O Move to another parameter with the navigation buttons and continue the session or press the Setting (
button to exit the configuration session
)
3.6.5 Date Format
_______________________________________________________________________________
The format of the LCD date displays in the one of the formats below:

MM/DD (01/22)

DD/MM (22/01)

DD Month (22 Jan)

Month DD (Jan 22)

Disabled, no date display
To set the date display format:
O Press the Setting (
) button
o Dial 3, or move the cursor to 3.Phone Settings using the Previous ext softkeys and press the
OK softkey.
o Dial 6, or move the cursor to 6.Time Configuration using the Previous Nexsoftkeys and press
the OK softkey.
o Dial 5, or move the cursor to 5.Date Format using the Previous ext softkeys and press the K
softkey.
o Press the Previous ext softkeys to select the display format and press the OK softkey to save your entry. An
Asterisk, , displays in front of the current setting.
o Move to another parameter with the navigation buttons and continue the session or press the Setting (
button to exit the configuration session.
15
)
3.7 Lock Outgoing Call
_______________________________________________________________________________
The IP Phone can be configured to allow outgoing calls only if a password is entered. When enabled, the LCD screen
will display the password request and the pad-lock icon is shown, and the password must be entered prior to
connecting an outgoing call.
To activate this feature, the LCD password must be set, consult your system administrator to set the LCD password.
To enable/disable the Lock Outgoing Call feature:
O Press the Setting (
) button.
O Dial 3, or move the cursor to 3.Phone Settings using the PreviousNext softkeys and press the OK softkey
O Dial 8, or move cursor to 8.Lock Outgoing Call using the PreviousNextsoftkeys and press the OK softkey.
O
O
Press the
Call.
softkey to enable Lock Outgoing Call, or press the N
o softkey to disable Lock Outgoing
Move to another parameter with the navigation buttons and continue the session or press the Setting (
button to exit the configuration session.
)
3.8 Enabling Speed Number Dialing
_______________________________________________________________________________
Enabling Speed Number Dialing
The LG 8820 IP Phone includes a Phone Book that supports up to 100 entries. Each Phone Book record includes a
two-digit Speed number, see Speed Number Dialing. When enabled, dialing the Speed number (00~99) sends the
contact number or user id from the associated Phone Book record.
To enable/disable Speed number operation:
O Press the Setting (
) button.
O Dial 3, or move the cursor to 3.Phone Settings using the
O Dial 10, or move cursor to 10.Key Tone using the Pre
O Press the
s softkey to enable Key Tone, or press the
softkeys and press the
softkey.
ext softkeys and press the O sofftkey.
Nsoftkey to disable Key Tone.
O Move to another parameter with the navigation buttons and continue the session or press the Setting (
button to exit the configuration session.
16
)
3.9 Key Tone
_______________________________________________________________________________
When you press a button on the IP8820 phone, the phone will generate a beep tone to indicate that the
button has been pressed. This key tone is optional and can be enabled or disabled using the key tone
setting.
To enable/disable Key Tone operation:
o Press the Setting (
) .
o Dial 3, or move the cursor to 3.Phone Settings using the Previous Next softkeys and press the
OK softkey.
o Dial 10, or move cursor to 10.Key Tone using the Previou ext softkeys and press the OK
softkey
o Press the
Ysoftkey to enable Key Tone, or press the
softkey to disable Key Tone.
o Move to another parameter with the navigation buttons and continue the session or press the Setting (
button to exit the configuration session.
)
3.10 Language Setting
_______________________________________________________________________________
The IP Phone firmware includes an xml file, which, among other things, determines the languages
available to the phone. The Language setting determines the display of text in the LCD. When the xml
file contains more than one (1) language, you may select the language shown in the display.
To select an available language:
o Press the Setting (
) button.
o Dial 3, or move cursor to 3.Phone Settings using the PreviousNext softkeys, and press the
softkey.
o Dial 11, or move cursor to 11.Language using the
softkey.
o Select a Language from the list using the Previousex
asterisk, , displays in front of the current selection.
softkeys, and press the
softkeys, and press the O
OK
K
K softkey. An
o Move to another parameter with the navigation buttons and continue the session or press the Setting (
button to exit the configuration session.
17
)
Appendix A Dial Pad Character Set
The IP8820 Phone dial pad inputs digits or alphanumeric characters. The table below maps each dial
pad digit to characters available. Three modes are available, dial pad digits, upper case letters and lower
case letters as shown in the table.
18
Appendix B Time Zones
19
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