Algo | 4102 AuxBox USB | Installation guide | Algo 4102 AuxBox USB Installation guide

Algo 4102 AuxBox USB Installation guide
4102 Digital AuxBox
Call Recording For NortelTM TDM Digital Telephones
Hardware &
Installation Guide
Algo Communication Products Ltd.
Customer Support and Sales
Tel:
1.877.884.2546
Fax: 604.437.5726
Email: sales@algosolutions.com
support@algosolutions.com
www.algosolutions.com
4102 Digital AuxBox
Table of Contents
ABOUT THE 4102 DIGITAL AUXBOX........................................................................................... 3
INSTALLATION .............................................................................................................................. 4
SOFTWARE .................................................................................................................................... 5
CONNECTION DIAGRAM .............................................................................................................. 5
HARDWARE DESCRIPTION.......................................................................................................... 6
SWITCH SETTINGS ....................................................................................................................... 8
WARRANTY AND REPAIR ............................................................................................................ 9
SPECIFICATIONS......................................................................................................................... 10
CONTACT INFORMATION........................................................................................................... 11
OPTIONAL ENHANCEMENT PRODUCTS.................................................................................. 12
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4102 Digital AuxBox
About the 4102 Digital AuxBox
Features
•
Calls can be recorded
automatically or by hot key
function.
•
Software displays call file,
duration of call, time and date,
caller ID, and user-added
comments.
•
Detects message waiting,
ringing, in-use, and more.
The 4102 Digital AuxBox
includes:
•
•
•
•
•
•
•
4102 Digital AuxBox
User Guide
CCR Software CD
Telephone line cord
USB cable
Relay Cord
Power Supply
The 4102 Digital AuxBox monitors
the activity of your digital Norstar,
BCM, Meridian 1, or Succession
telephone including the voice
channel. This information is sent to
a PC using a USB (Universal Serial
Bus) connection. The AuxBox
Recorder Software allows you to
record,
playback,
and
email
telephone conversations (with call
display information) using the hard
drive of your PC or server.
The 4102 Digital AuxBox also
provides an analog output for
recording with a separate audio
recorder or PC sound card and
provides relay outputs to indicate
ringing, in-use, message waiting,
and other events.
These relay
outputs may be used for audible
and visual alerting or activation of
analog recording equipment.
Please Note:
The legality of recording conversation varies by location. It is the responsibility of
the user to ensure compliance with local regulations concerning the recording of
telephone conversations.
The 4102 Digital AuxBox does not provide tones to indicate that a conversation is
being recorded.
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4102 Digital AuxBox
Installation
Connecting the 4102 Digital AuxBox to your digital telephone
1. Disconnect your telephone line cord from the wall jack and connect to either
one of the RJ12 telephone jacks on the 4102 Digital AuxBox. Using the
supplied telephone line cord, connect the second RJ12 telephone jack on the
AuxBox to your telephone wall jack.
2. Ensure that your digital telephone is operational. This may take a few
minutes depending on your telephone system.
- OR 3. The 4102 may be installed in a bridging configuration using either RJ12 jack.
Maximum recommended cord length is 15 feet.
Connecting to your PC USB Port
1. Connect the USB cable to your PC and to the 4102 Digital AuxBox. Connect
the power supply to the 4102 Digital AuxBox.
The first time you connect 4102 Digital AuxBox, Windows should advise “New
hardware Found” and proceed to load the necessary drivers. Windows
should install up to 3 sets of drivers. USB Composite Device, USB Audio
Device, and Human Interface Device (HID).
2. For each, select the recommended driver by clicking the Next and Finish
buttons as appropriate. You may be prompted for your Windows CD during
this process. Note that on many computers these files are also stored in
C:\WINDOWS\OPTIONS\CABS. Ask your System Administrator if you have
any difficulties.
The LEDs (light emitting diodes) on the front panel indicate whether the hardware
installation was successful. The Power/USB LED will be winking to indicate
communication with the PC USB port. The Norstar / BCM / Meridian 1 LED will
be winking twice for Norstar / BCM, once for Meridian 1 or Succession. Allow
approximately 8 seconds for this to begin.
Lift the telephone handset (or go off-hook with the speakerphone or headset) to
turn on the “Off-Hook” LED on the front panel of the 4102 Digital AuxBox. This
indicates that the unit is working properly.
Please refer to the Software User Guide for software installation
instructions.
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4102 Digital AuxBox
Software
Client Call Recorder
The Client Call Recorder (CCR) software is included with the 4102 Digital
AuxBox. This software records and stores calls from the 4102. It provides many
features including missed call information capturing, editable comments field, and
WMA encoded audio capture. Please refer to the Client Call Recorder User
Guide on the included CCR CD for a full description of the software.
Enterprise Call Recorder Software
The 4102 Digital AuxBox is compatible with Algo’s Enterprise Call Recorder
(ECR) software. The ECR is a call recording solution for environments requiring
centralized multi-user call recording. It expands on the feature set of the Client
Call Recorder and is ideally suited for a networked environment. For more
information on the ECR check Algo’s website (www.algosolutions.com) or
contact us (see contact information at end of this document).
Connection Diagram
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4102 Digital AuxBox
Hardware Description
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4102 Digital AuxBox
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4102 Digital AuxBox
Switch Settings
Relay Options
Two relays provide dry-contact outputs
to interface with external devices, such
as those listed on the back cover.
The dry-contact functionality may be
configured using SW2-4, as illustrated
in the diagram to the right.
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4102 Digital AuxBox
Warranty and Repair
The 4102 Digital AuxBox is warranted to be free of defects in material and
workmanship for a period of 18 months from the date of manufacture. A label on
the bottom of the 4102 Digital AuxBox identifies the manufacturing code in the
year and week format (0420YYXXXX for the twentieth week of 2004).
If you need to return the product for repair, please contact Algo Communication
Products Ltd for a Return Merchandise Authorization (RMA) number and
instructions prior to shipment. All products returned for repair should be shipped
freight prepaid with the RMA# clearly visible on the package. Products will be
returned freight collect for out-of-warranty repairs or returned prepaid for
warranty repairs in Canada or the USA.
In North America, ship product for repair with RMA# to:
Algo Communication Products Ltd.
Repair Centre
4500 Beedie Street
Burnaby, BC
Canada, V5J 5L2
Outside of North America, please contact Algo for the name of the nearest repair
centre.
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4102 Digital AuxBox
Specifications
Telephone Connection
Compatibility
M7100, M7208, M7310, M7324
T7100, T7208, T7316, T7316E, T7406
M2006, M2008, M2216, M2616
M3901, M3902, M3903, M3904, M3905
M2250 (contact Algo for M2250 wiring details)
Loop Limit
3500 feet (1065m) M1 / Succession
2600 feet (800m) Norstar / BCM
Connection
Line in / Line out in series or bridge tap
< 15 feet (4.6m)
PC Requirements (for recording software)
Hardware
USB Port and compatible operating system;
See software user guide for important details
Power Supply
North America
UK
Europe/Australia
117V 60Hz to 24 Vdc 200mA adapter
230V 50Hz to 24 Vdc 200mA adapter
Contact Algo or your distributor
Analog Audio Output
Connection
Level
3.5mm audio jack
0 dBm or -12 dBm output 600 Ohms
Relay Outputs (2 provided)
Connection
Voltage
Current
Function
Cables Included
USB
Relay
Telephone
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2.5mm audio jack
Max 30V SELV
Max 50mA non-inductive
Ring, In-Use (Off Hook), Message Waiting, or
Page (depending on SW1 Settings)
6 feet (1.8m) USB Cable A-B
6 feet (1.8m) 2.5mm plug to 2.5mm plug
7 feet (2.1m) 6-conductor telephone line cord
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4102 Digital AuxBox
Contact Information
Algo Communication Products Ltd.
4500 Beedie Street
Burnaby, British Columbia
Canada, V5J 5L2
www.algosolutions.com
Sales:
1-604-454-3790, Fax: 1-604-437-5726
Email: sales@algosolutions.com
North American Support
Toll Free: 1-877-884-2546
Email: support@algosolutions.com
Europe, Middle East, Africa:
Support Email: EMEAsupport@algosolutions.com
Sales Email: EMEAsales@algosolutions.com
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4102 Digital AuxBox
Optional Enhancement Products
for the 4102 Digital AuxBox
1825P Duet Plus
Multi-application loud ringer and paging amplifier for
business telephone systems in an office or industrial
environment.
1185 Horn Speaker
Weatherproof, 8 Ohm horn speaker can be used to
significantly increase the volume of the 1825P Duet
Plus Ringer above.
1127P Visual Alerter
A desktop or mountable visual indicator for message
waiting, in-use or ring. Designed to be visible from all
angles. Available in red, green, or blue.
1126P Strobe Light
A highly visible indicator available with clear, red,
amber, or blue lens.
Enterprise Call Recorder Shelf System
The 4210 Shelf and 4102R Digital Line Card are
designed for equipment or server room installations of
the multi-user Enterprise Call Recorder software.
Ideal for small call centers, the ECR Shelf System
provides a robust and easy to integrate call recording
solution for up to 32 users.
DC4102UG-05 July 14, 2005 © Algo Communication Products Ltd. All Rights Reserved. Algo™
is a trademark of Algo Communication Products Ltd. All other trademarks are the property of their
respective owners.
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