the Data Sheet Here

the Data Sheet Here
BroadWorks® Assistant-Enterprise
The BroadWorks Assistant – Enterprise is an integrated toolbar
that enables users to make and accept telephone calls, and
change telephone settings, from within Microsoft Outlook and
Internet Explorer. The BroadWorks Assistant is a carrier class,
lightweight desktop communications product for everyday users of
Internet Explorer and Microsoft Outlook.
BroadWorks Assistant – Enterprise Overview
The BroadWorks Assistant – Enterprise is a feature-rich
desktop toolbar, with user controls to access voice services
efficiently, that is fully integrated with the BroadWorks
platform. The toolbar delivers the following features and
benefits to users:
•
Microsoft Outlook edition has key integration features
such as outbound click-to-dial from Outlook contacts and
right-click to dial from email messages
•
Suitable for corporate, SOHO, and high-end residential
users
•
User help functions available during any operation with
HTML user manual built into the applications
•
Internet Explorer edition allows users to highlight web
page number and right-click to dial
•
Call notifications with caller identification from
BroadWorks and Microsoft Outlook directories
•
Full call control (answer or soft pickup, hold, end, 3-way
conference and transfer or retrieve voicemail
•
Add Microsoft Outlook contact v-cards for new incoming
callers
•
Easily change telephony service settings such as Sim
Ring, Call Forward All, Call Forward No Answer, Call
Forward Busy, Do Not Disturb, and Remote Office
•
Internet explorer edition allows automatic log-in to your
web portal
•
View group and personal directories
•
View Call History
The BroadWorks Assistant - Enterprise offers the following
significant benefits to carriers:
•
‘Heavyweight’ functionality in a lightweight application
•
Reduced need for desktop support when compared to
standard desktop applications
•
The ability to sell value added or premium services within
the same application framework
•
Full interoperability with the BroadWorks platform
KEY BENEFITS
•
Efficient Interface- The BroadWorks Assistant – Enterprise toolbar provides an extremely simple yet efficient toolbar
interface for configuring services and controlling calls. Only key services are displayed to facilitate quick access and
avoid desktop clutter.
•
Call Control- BroadWorks Assistant – Enterprise boasts an extremely user friendly interface and logical workflow that
makes call management a breeze.
•
Caller Identification- BroadWorks Assistant – Enterprise checks an incoming number against your Microsoft Outlook
and BroadWorks Group Directory contacts so that you know who is calling and can more effectively manage the calls
you take.
•
Call History- BroadWorks Assistant – Enterprise keeps a record of calls missed, received and dialed so that you have a
record of recent communications activity.
•
Basic Branding- As a fully integrated toolbar, BroadWorks Assistant – Enterprise allows you to change a few icons and
colors to allow service providers to achieve simple but effective product branding.
•
Services Integration- Make and change all your telephone settings within BroadWorks Assistant – Enterprise through
easy to use configuration screens, without leaving your desktop applications.
•
Simple Maintenance- BroadWorks Assistant – Enterprise employs the latest technology to keep users up-to-date with
new releases. The silent upgrade procedure includes support for HTTP/SOCKS 4/5 proxies, and can be customized by
providers.
•
Assured Reliability- BroadWorks Assistant’s design and network architecture ensures excellent reliability. The
telephony controls are abstracted from the core of the communications network.
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©2007 BroadSoft®, Inc. Proprietary and Confidential; Do Not Copy, Duplicate, or Distribute
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BroadWorks Assistant – Enteprise Key Features
•
Caller ID- identification of calling party for incoming calls
only
•
Call History- Access Call Logs of missed, received and
dialed numbers from within Internet Explorer and
Microsoft Outlook with one click
•
Callee ID- identification of called party for outgoing calls
only
•
Call Control – Dial- dial a number and BroadWorks
Assistant – Enterprise will also auto-answer local alerting
calls
Outlook Contact Integration- Dial Microsoft outlook
contacts from Contacts pane or vCard. Add unmatched
inbound callers to v-cards.
•
•
Keyword Directory Search- Search across group,
personal, and Microsoft Outlook directories
•
Call Control – Answer- soft-pickup inbound calls using
toast notification
•
Directory Sorting- Sort contacts in group/personal
directories
•
Call Control – Transfer to Voicemail- divert incoming
calls to voicemail (using the pop-up toast feature) when it
is inconvenient to answer.
•
Basic Skinning Support- Change key visual elements to
brand the toolbar
•
•
Call Control – Click-to-Dial- dial phone numbers from
within a web page/browser or from directories
Silent Installation Support- Support for silent installs via
managed network
•
Internationalization Support- BroadWorks Assistant –
Enterprise supports localization to your chosen language
•
Configurable Soft Buttons- Set URLs for dynamic soft
buttons
•
Auto Update Support- BroadWorks Assistant –
Enterprise transparently checks for updates and notifies
the user if a new version is available. Enterprise level
proxy servers are also supported.
•
BroadWorks Deployment Studio- Tools designed to
simplify branding, pre-configuration and deployment of the
BroadWorks Assistant Enterprise client
•
Customize Toolbar- Modify the position of the toolbar in
Internet Explorer and Microsoft Outlook
•
Lightweight Footprint- BroadWorks Assistant –
Enterprise takes up little system resources with minimal
impact on host applications. Storage of all service settings
is centrally located in the hosted environment to ensure
data integrity.
•
•
Call Control – 3 Way Conference- initiate 3-way
conference feature within the toolbar
Configure Services- support for managing BroadWorks
services including Call Forwarding, Anonymous Call
Rejection, DND, Simultaneous Ringing, Remote Office,
and Voicemail from within Internet Explorer and Microsoft
Outlook
•
BroadWorks Web Portal Auto-Login- automatically
login into the BroadWorks Web Portal without having to
enter your username and password
•
External Caller ID Delivery- provides calling line ID
information for external callers
•
Internal Caller ID Delivery- provides calling line ID
information of group member when called
•
Automatic Call-Back- allows you to monitor a busy
party in your group and automatically establish a call
when the busy party is available
•
•
Speed Dial 8/100 Directory- support for speed dial 8
and 100 services (abbreviated dialing)
Help- User guide for assisting users in understanding all
the capabilities of BroadWorks Assistant – Enterprise
•
•
Call Waiting- answer a call while already in another call
BroadWorks Integration- Tight integration with the
BroadWorks platform interfaces with ongoing version
support
•
Manage Services- toggle service such as call
forwarding, do not disturb, and remote office with a click
of a button on the BroadWorks Assistant – Enterprise
toolbar
•
BroadWorks OCS Support- Ongoing support and
interoperability with the BroadWorks Open Client Server
(OCS) for switch integration
•
Service Licensing Integration- BroadWorks Assistant –
Enterprise integrates seamlessly adhering to central
BroadWorks platform licensing/service activation
•
Personal/Group Directory- Access personal directory
and group directories from within Microsoft Outlook and
Internet Explorer and dial contacts with one click
•
LDAP- Support for LDAP corporate directory standard
0307
©2007 BroadSoft®, Inc. Proprietary and Confidential; Do Not Copy, Duplicate, or Distribute
2 of 2
www.broadsoft.com
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