QSR ePic KDS Kitchen Video System Brochure

QSR ePic KDS Kitchen Video System Brochure
ePic Kitchen Display
Robust and Reliable solution
for complete kitchenDisplay
As the leading independent provider of kitchen automation software and
hardware, QSR Automations® offers a solution to answer the advanced kitchen
technology needs of every hospitality environment and budget. Part of QSR’s
ePic® Kitchen Management Solution, the innovative ePic Kitchen Display
Software (ePic KDS) provides fully customizable views, advanced routing of items
and orders, and real-time events.
With robust feature sets and extensive point-of-sale integrations, the
ePic KDS is designed to run optimally with any of QSR’s durable kitchen controllers.
This includes QSR’s ePic video controller, which set the industry standard,
the xCeed® kitchen controller with Microsoft® Windows® CE, which provides
a powerful and cost-effective system with extensive display capabilities, and the
eXpert® hospitality controller with Microsoft® Windows® XP Embedded, which offers
multi-media with sound.
The infinitely configurable ePic KDS provides the advanced flexibility and reliability
operators require to maximize productivity, revenue, and profit. An XML-based system, the
ePic KDS enables operators to customize their kitchen views specifically for their operation,
including the display attributes of every item, item status, order, and order status.
Additionally, users have access to speed of service data in real-time and historical formats.
With this data, they can make timely, accurate decisions within the store and at the
operational level. By comparing production data to other store data, such as labor and
sales, hospitality companies get a true picture of their operation.
Complex quick service environments depend on the proven ePic KDS to enhance
order accuracy, reduce food waste and meet operational and productivity goals.
And QSR pioneered kitchen automation for the table service industry with the
ePic KDS by providing the ability to route and interact at the individual item level,
including delay routing based on cook times and courses.
In addition to quick service and table service restaurants, fast casual,
deli, bar, concession, pizza, delivery, and other unique environments
have all experienced significant benefits when using the ePic KDS,
such as increased labor efficiency and speed of service as well as
enhanced guest satisfaction.
Infinitely Configurable for All Concepts
and Multi-Concepts
Advanced Routing Options and
Customizable Display Attributes
Display and Capture Speed of Service
Real-Time Events and Changes
Reliability, Redundancy, Recoverability
Intuitive Management Tools
Extensive POS Interfaces
front to back, with QSR you’re
Fixed Grid View
An industry staple, the Fixed Grid view offers a static layout with orders populating the screen within a
fixed area, grid by grid. With QSR’s ePic KDS, operators can choose more than twenty different Fixed Grid
configurations, designing the screen at each kitchen station to meet individual business needs. Users can also
share a screen for managing more than one kitchen function, choosing to configure the top half or two-thirds
of the screen with a different view than the bottom half or one-third of the screen. Specific routing instructions
and display attributes are then assigned to drive items or orders to each virtual view.
Some quick service restaurants choose to display up to fifteen orders on a screen during high volume dayparts,
then change the configuration to further maximize labor efficiency by assembling eat-in and drive-thru orders
at one split screen view during slower periods. Table service operators often display up to eight orders at a
time at an expeditor station, or split the same expeditor screen during non-peak times to manage both dine-in
and carry-out orders.
Fixed Grid View
Flex Grid View
Operating similar to the Fixed Grid view, the Flex Grid view is divided into columns and each order is displayed
on the screen with no predefined end. A line appears at the end of each order, and the next order is then
displayed directly underneath it. By wrapping orders from column to column, the Flex Grid view enables
operators to maximize space on each individual screen. And with the ability to split a screen, operators can
choose up to eight different combinations of the Flex Grid view.
Line Item View
The Line Item view is a fit for any hospitality environment where it is important to manage and interact with
individual menu items, including table service, fast casual, coffee, juice, and bar operations. Depending on the
display resolution in use, the Line Item view can display twenty-three to seventy-three items at one time. Based
on the operator’s configuration, each item is routed to the specific kitchen station screen where it is prepared,
enabling each prep station to focus on only those items for which it is responsible. The Line Item view also
enables the tracking of each step within the preparation process, providing exact prep timing data for each
menu item.
Flex Grid View
>- 000
Tbl# Entree
Fish Combo
Chkn Combo
Fish Combo
Chkn Combo
Line Item - 09:03
[Rush]Bacon, Onion, O-rings
[Rush]Medium, Baked Potato
[Rush]Pepperoni, Green Peppers, Olive
[Rush]Onion, Cheese, Lettuce, Tomato, O-rings
[Priority]Rare, Mushrooms, Baked Potato
[Priority]Cheese, Pickle, Fries
[Priority]Mayo, Lettuce, Fries
[Priority]Sausage, Mushrooms, Pineapple, Thick Crust
[Priority]Bacon, Onion, O-rings
[Priority]Medium, Mushrooms, Baked Potato
Cheese, Olive, Green Peppers
Bacon, Onion, Fries
Rare, Mushrooms, Fries
Cheese, Pickle, Fries
Mayo, Lettuce, Tomato Fries
Pepperoni, Mushrooms, Extra Cheese
[Preview]Cheese, Lettuce, Tomato, Mayo
[Preview]Rare, Mushrooms, Baked Potato
[Preview]Pepperoni, Thin Crust, Onion, Olive
Line Item View
Bin Manager View
002 ->
In a table service environment, individual items are routed to specific Line Item station views and the expeditor
station, which is usually in a Fixed Grid view, works in conjunction at the order level. All changes made at each
prep station are indicated at the expo view, so that servers and managers know with a glance the status of their
items and orders. By routing items as they move through the kitchen and displaying timers for kitchen staff to
view at a number of stations, operators can maximize productivity and ensure food standards are met.
Bin Manager View
Helping to improve efficiencies and control costs, the Bin Manager is a completely configurable system for
real-time monitoring of inventory and production for multiple food items. The Bin Manager enables operators
to effectively track forecasted data against actual sales and food waste to provide real-time information to the
kitchen staff. Based on this information, the kitchen knows how many of each item to have cooking at all times
in order to meet demand.
With the ability to forecast in 15-minute to 60-minute intervals, forecasting data can be used based on recent
history, or user-generated data can be easily downloaded. Information – such as the current number of target,
in-bin, cooking, and waste items – can be displayed on any number of station views in a variety of formats
based on business requirements. The system can also generate orders automatically to stations in the kitchen,
eliminating the need for human intervention. And each store can configure the specific menu items to manage
during specific times of the day. Additionally, the Bin Projection Editor is a stand-alone application that enables
in-store personnel to easily adjust bin projections.
The Power of Customized Views for Every Kitchen Station
With the ability to customize every kitchen station view – including combining Fixed Grid, Flex Grid, Line Item, and
Bin Manager views – the ePic KDS is the most configurable kitchen management software available.
To further add to the flexibility of the ePic KDS, depending on the QSR kitchen controller in use, the ePic KDS offers three
display modes. These modes are (in columns by rows) 80 by 25, 80 by 50, and 100 by 80 in portrait orientation.
Additionally, operators can set up views that route and display menu items and orders in a specific manner at each
individual station within the kitchen for specific parts of the day or week. The ePic KDS also provides support for touch
as well multiple languages, including double byte capabilities.
Designed to Enhance Operations and Guest Satisfaction for Maximum Revenue
Quick service, fast casual, concession, and multi-brand environments increase efficiency, speed, and accuracy with such advanced capabilities as concept
indicators for multi-concept stores, customizable Add-On flags for changes in drive-thru orders, extensive sorting options, configurable load balancing,
countdown timers, summary table options, rules-based routing, and bin management – all while capturing critical speed of service data.
Table service operators who rely on QSR’s ePic KDS raise guest delight by getting out hot food hot, cold food cold – and getting it out efficiently. By intelligently
routing items to the appropriate prep stations, the powerful ePic KDS simplifies kitchen management and reduces unnecessary communications between
restaurant staff. In addition to maximizing guest and labor satisfaction, table service restaurants improve ticket times, table turns, and food quality.
Customizable display attributes for items, item statuses, orders, and order statuses can be defined by the operator.
Unlimited routing options available from the ePic KDS include routing based on terminal number, routing category, or destination. Quick service
operators can route on the fly, one item back, or on total. Advanced options include rules-based routing determined by user-defined criteria, as well
as delay routing which uses individual item cook times to coordinate the simultaneous completion of all items in an order. In addition to delay routing,
table service operators can route using courses.
Advanced sorting options are available for items and orders, as well as sub-items within orders. Additionally, priority values can be used for item
and order sorting, and to trigger alerts. Unique to the ePic KDS, table service operators can also sort on prepared status.
Load balancing, which can be easily added to any established routing scheme, can be done by orders or items, taking into account the total
number of orders or item cook times.
Flexible bumping alternatives include bumping orders and items within a specific kitchen station view, across multiple views, and to other views
or printers. A single push of a key may generate multiple user-defined functions, such as bump from all stations.
Abundant summary options ensure key information is summarized and displayed in a manner most effective for the specific operation.
Summary tables can use quantity multipliers. Item summary tables can display summary information by user defined groups or filters based on
item preparation statuses. The Kitchen Summary Table provides a snapshot of the active items and/or orders currently on all station views.
Configurable headers at the top of each kitchen station view always show the real-time average order/item times for that station. Summary
information, such as the total number of active orders/items or the total number of orders/items that have exceeded a user-defined time
threshold within the kitchen, can also be presented in real-time in the header of a specific station view. Additionally, a current demand feature
allows the forecasted need for up to two menu items to be displayed at a time in the header of any view.
Activity Levels enable the ePic KDS to operate differently as store conditions change throughout the day or week. As peak periods, menu items,
and the number of kitchen staff change, the configuration of the ePic KDS can also be changed in real-time to ensure maximum efficiency.
A mission-critical tool, the highly reliable ePic KDS also offers added redundancy and recoverability features to handle situations automatically,
should a system failure occur. The ePic KDS can be configured to automatically send the routing of items and/or orders to a backup device, while
a persistent data feature provides for immediate recovery of all transactional data in the event of a failure.
Integrated kitchen alerts and extensive paging options take advantage of the ePic KDS events. By alerting key staff to specific food production
activities, operators can improve efficiency and resolve issues immediately to gain an edge on guest loyalty and profit.
Speed of service and events information, displayed in real-time or historical formats, can be used to enhance operations. This critical data is an
excellent tool for managers, as well as an effective means to measure performance. By comparing speed of service information to sales and revenue,
productivity problems can be pinpointed and eliminated, helping to improve profit. All actions within the ePic KDS are time-stamped and captured, and
can be easily extracted in user-defined record formats for use with third-party applications.
Insight Into Operations
One of the biggest benefits of the ePic KDS, hospitality businesses gain access to critical production
data to get a true picture of their operations. In addition to the ability to view critical speed of service
data in real-time at each kitchen station view, the ePic KDS offers store level reporting as well as the ability to
easily extract production data for use within third party reporting tools. And by extracting and adding critical
production information to a data warehouse, operators can drill down to identify how long it takes for
menu items to be prepared and get to the guest – as well as all the steps in between.
The ePic KDS also provides optional support for Microsoft® SQLServer® Express, giving operators
another choice for data capture and reporting. And harnessing the power of Crystal Reports®, the
ePic KDS provides maximum flexibility for operators to use pre-set store level reports as well as
create custom reports. Reading and running report files created in Crystal Reports, the ePic KDS
reports use a special timed events table that captures all order and item level events, including
bump records, cook actions, and display times.
An example of the available pre-set store level reports include: Speed of Service Summary,
Ticket Time Analysis, Cook Time Variance, Prepared/Bumped Variance, and Store/Recall
Performance reports. These pre-set reports can be easily customized within Crystal Reports to
define the data ranges and day parts represented in each report. In addition to viewing and printing
a preset report within the store, the ePic KDS offers restaurant managers the ability to easily configure
report settings on the fly to pull a Quick Report on a one-time basis.
Intuitive Management Tools
With its intuitive management tools, the ePic KDS is as easy to set up and manage as it is to use in the store.
Through the combination of QSR’s powerful KDS Builder Pro and the XML-based architecture of the software,
configuring the feature-rich ePic KDS for specific or multiple stores is easy and efficient. Within the KDS Builder
Pro, which offers complete online help, configuration options are made simple through the use of intuitive
wizards, with check boxes and drag-and-drop functionality. Each ePic KDS station view carries its own set
of rules, which determine how and when items or orders are displayed on that specific virtual view. And
with the split screen capabilities of the ePic KDS, users are not limited by the number of physical screens
available in their kitchen stations. Adding to the flexibility, the ePic KDS uses any data provided by the
point-of-sale, such as item categories and cook times, so that operators are not required to configure the
data more than once.
Using the KDS Builder Pro, operators easily customize each station view with a routing scheme
(or combination of routing schemes) and display attributes, as well as assign a keypad with user-defined
keys. Templates contain critical information, such as sorting and routing parameters, recall limits for items
and orders, and rules for displaying on-the-fly or on-total. Additionally, users can enable timers, define time
values, customize quantity display attributes, and set up summary tables. Advanced settings can be configured for
events and timers. Backup views can also be defined for re-routing items and orders should a system failure occur.
Once an operator has customized the ePic KDS for a specific store, all settings are stored within the KDS Builder Pro – and can be easily copied for use
within other stores with similar configurations. Using the database wizard, multi-site and multi-concept operators can easily set up and change their
kitchen databases across the entire enterprise.
Once the ePic KDS is configured with the KDS Builder Pro and is actively running in the store, the
KDS Console is the day-to-day user interface for monitoring the system and making real-time changes,
such as changing Activity Levels based on store volumes. The KDS Console also allows the user
to perform actions to the ePic KDS without having to restart the application, such as refreshing
or removing orders from ePic KDS views and reloading projections for each of the bin items.
Average service times, displayed on the header of each station view, can be reset by the click
of a mouse with the KDS Console at the beginning of a shift or at any other time throughout
the day.
Within the KDS Console, operators can easily determine the system status based on
intuitive color schemes. Activity log files capture the date, time, and results of all of the
actions that have been performed within the KDS Console.
© 2009 QSR Automations, Inc. All rights reserved. All features and specifications are subject to change without notice.
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