Page 1 of 17 OpenScape Business - Experts Wiki OpenScape Business

Page 1 of 17 OpenScape Business - Experts Wiki OpenScape Business
OpenScape Business - Experts Wiki
Page 1 of 17
OpenScape Business
OpenScape Business is the most flexible, unified and future proof Unified
Communication and Collaboration (UCC) solution designed for small and mediumsized enterprises (SMB) with:
◾ UCC for Standalone and Multisite environments
◾ Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
◾ UI Integration of OpenScape Web Collaboration
Overview
OpenScape Business offers SMB enterprises the answer to their demands in one solution, providing the easy way from Voice to UCC, from
hybrid TDM to full IP, incl. Web Collaboration, voice and fax message boxes, notification service, mobility, a Multimedia Contact Center and
presence status functions.
As standalone system up to 500 subscribers and in networked systems up to 1000 subscribers can be connected.
New Features
Since market introduction the feature set of OpenScape Businsse has been enhanced and improved step by step.
The following link contains an overview about the SW versions and the enhancements.
OpenScape Business Feature Enhancements
OpenScape Business Models
Different models are available for the use of telephony and UC functionality.
OpenScape Business X1 OpenScape Business X3 OpenScape Business X5 OpenScape Business X8 OpenScape Business S
Rack systems
Wall systems
Server systems
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Hardware Platforms
OpenScape Business X1, X3, X5 or X8 are "All-In-One" HW platforms with onboard IP access and support for up to 500 subscribers with IP,
digital (UP0E), ISDN (BRI), analog (a/b), cordless (DECT) devices. UC Smart application is fully embedded. Connection to public WAN is done
via SIP (LAN), ISDN (BRI and PRI) or analog trunks.
UC Booster Platforms
Two UC Booster options are available for OpenScape Business X3/X5 or X8:
◾ OpenScape Business UC Booster Card is a Plug-In module for OpenScape Busness X3,X5 and X8. It is required for the UC Suite
solution up to 150 UC users
◾ OpenScape Business UC Booster Server is required for OpenScape Business X3/X5/X8 in case of of more than 150 UC users. The UC
Booster Server is based on Linux (Novell SLES) and can be operated either on a server HW directly or in vitualized environment using
VMware vSphere.
By using the UC Booster options the X3R, X5R and X8 models also can be enhanced with the following functions:
◾ OpenStage Gate View with up to two cameras
◾ Open Directory Service
◾ CSTA interface for connecting external applications
Software Platforms
OpenScape Business S is the server-based "All-In-One" telefony and UC platform, which supports up to 500 IP subscribers and IP (SIP)
connection to the public network (WAN). It is designed for Linux (Novell SLES) operating system and can be operated either on a physical or
on virtual machines with VMware vSphere. OpenScape Business S can be networked with OpenScape Business X1, X3, X5 or X8 as gateway
for ISDN or anlog trunks or TDM / analog devices.
Features
OpenScape Business combines the best of the HiPath 3000 and OpenScape Office in a unified software solution architecture based on
modern and innovative communication technologies.
◾ All-In-One Unified Communication solution for small and medium enterprises
◾ Integrated voice services
◾ Presence management (presence status)
◾ Drag and Drop Conference
◾ Visual voicemail
◾ Instant Messaging (IM)
◾ Mobility
◾ Directory access with database connection
◾ Fax support
◾ Integration into business processes
◾ etc.
◾ Multichannel Contact Center
◾ Integration of OpenScape Web Collaboration
◾ Multiple Sites support
◾ Unified solution architecture
◾ Scalable and flexible HW / SW and licensing
◾ Easy to handle migration from HiPath 3000 to OpenScape Business
System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced.
For detailled feature descriptions have a look into the OpenScape Busisness datasheet or feature description Documentation.
Voice features
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Making calls: Setting up a connection, e.g., via speed dialing or directories
Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
Functions during the call: Holding, redirecting and transferring calls
Controlling availability: Call forwarding and call forwarding - no answer
Conferencing: Different types of application-controlled and phone-controlled conferences
Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
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Working in a team (groups): Multiple subscribers and phones can be reached under one station number
UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
Emergency Calls: Hotline/Hotline after timeout or an emergency service
etc.
Supported phones and devices
◾ OpenStage phones (IP/HFA, SIP and T)
◾ OpenStage 5, 10 T, 15,15 T, 20, 20 E, 20 G, 20 T, 40, 40 G, 40 T, 60, 60 G, 60 T, 80 G, 80 T
◾ OpenScape Desk Phone (SIP)
◾ OpenScape Desk Phone IP 35G and OpenScape Desk Phone IP 55G
◾ OpenStage Key Modules
◾ OpenStage Key Module 40, 60 and 80 for OpenStage 40 and 60
◾ OpenStage Key Module 15 only for OpenStage 15
◾ OpenStage Busy Lamp Field 40 only for OpenStage 40
◾ Cordless CMI/DECT - IP/DECT telephones
◾ OpenStage S4 professional; OpenStage SL4 professional; OpenStage M3
◾ PC Clients (HFA, SIP)
◾ OpenScape Personal Edition (including Video support for SIP)
◾ SIP phones (UC Suite) / AP adapter
◾ SIP phones with RFC 3725 support.
◾ Mediatrix 4102S (for connecting 2 Analog phones or G.3 FAX devices)
More information about supported features of SIP phones and their configurations are available could be found by reading Features and
Configuration of SIP Devices page.
◾ WLAN phones
◾ OpenStage WL3
◾ Analog and ISDN phones
◾ Analog (a/b) phones
◾ Digital (S0) ISDN phones
Please note:
Older devices (such as optiPoint 410/420/500, Gigaset SL3/S3/M2 and optiPoint WL2 SIP only) are supported. For further details such as the
required Software versions for each device, please refer to the respective technical release notes.
Optiset E devices cannot be operated.
Unified Communications
OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:
UC Smart
UC Smart SW is fully embedded within the OpenScape Business SW running on the motherboard of OpenScape Business X3/X5 and X8. It
comprises the Unified Communications and Collaborations features of the HiPath 3000 WebServices.
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Presence incl. status based announcements
Favorites incl. Call Status
Visual VoiceMail Control
CTI incl. Ad Hoc Conferencing
Directory Access
Chat
Call Journals incl. Reminder
The UC Smart solution offers several UC clients:
◾ myPortal Smart
◾ myPortal to go
◾ my Portal for Mobile
UC Suite
UC Suite provides the Unified Communications and Collaborations solution known from OpenScape Office LX/MX/HX. UC suite comprises
extensive functions for such as presence management (Presence status), drag and drop conferencing, visual voicemail (Voicemail),
multichannel contact center, IM (Instant Messaging IM), Mobility, directory access with database connection, fax, integration into Business
processes and the connection of OpenScape Web Collaboration.
Operation of UC Suite requires the "UC Booster Card", which is plugged on the motherbord of OpenScape Business. As an alternative, in case
of extended number of Unified Communications users, an external "UC Booster Server" has to be connected to Open Scape Business.
The UC Suite solution offers several Unified Communbications clients:
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myPortal for Desktop
myPortal for Outlook as Add On for Microsoft Outlook
myPortal for Mobile
myPortal for Tablet
myPortal to go
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◾ myAttendant
Multichannel Contact Center
The Multichannel Contact Center option is available for OpenScape Business UC Suite
Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link:
◾ OpenScape Business Contact Center
The Contact Center option offers two clients for use within the contact center environment:
◾ myAgent as agent and supervisor desktop application
◾ myReports as client for report creation
Mobility options for mobile employees
OpenScape Business offers embedded mobility services and solutions for any enterprise. These comprise:
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Integration of smartphones of mobile workers
Support of cordless and WLAN telephones within the office
DeskSharing solutuon
Teleworking solution
OpenScape Business Mobility provides features like:
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SmartPhone and tablet PC integation into UC solution
One Number Service regardless of location and used device
Dual mode telephony (UMTS / WLAN) support at public hotspots
Mobile Logon
CallMe function
VPN support
etc.
OpenScape Business clients
Solution
Client
Recommended
for
Remarks
UC
UC Smart
Suite
UC
Mobility
myPortal Smart
x
UC-Desktop-Client
myPortal for Desktop
x
Enhanced UC-Desktop-Client
myPortal for Outlook
x
UC-Outlook-Integration
myPortal for OpenStage
x
x
For OpenStage 60 HFA
myPortal for Mobile
x
x
Mobility-Client for Smartphones Web-based
myPortal to go
x
x
Mobility-Client for Smartphones App-based
myPortal for Tablet
x
x
Like my myPortal for Mobile but optimized for Tablet PC and slightly different
feature set
OpenScape Business
Attendant
x
x
Attendant optional with UC presence
x
UC Attendant
x
Slightly differnt featureset within UC Smart and UC Suite
myAgent
x
Contact Center Client
myReports
x
myReports can also be used for Contact Center independent UC user reports
Attendant
myAttendant
Company Auto Attendant
x
Contact
Center
myPortal Smart
is the desktop client for the UC Smart solution. myPortal Smart is available for For Apple MAC OS & Windows
Additional information about the myPortal Smart featureset can be found within the following link:
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myPortal Smart
myPortal for Desktop
presents the full suite of OpenScape Business UC features from a single window
Additional information can be found within this Wiki using the following links:
myPortal for Desktop
myPortal for Outlook
◾ all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
◾ enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within
MS Outlook
◾ Users can click to dial any number from any Microsoft application
Additional information can be found within this Wiki using the following link:
myPortal for Outlook
myPortal for Mobile/Tablet
◾ delivers OpenScape Business UC features onto your Smartphone or Tablet PC
◾ manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites,
voicemail and journals
Additional information can be found within this Wiki using the following link:
myPortal for Mobile/Tablet
myPortal to go
◾ delivers OpenScape Business UC features onto your Smartphone
◾ manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites,
voicemail and journals
Additional information can be found within this Wiki using the following link:
myPortal to go
myPortal for OpenStage
◾ OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phones
◾ easy changes of OpenScape Business presence status
◾ visually access, query and control personal voicemail-box
Additional information can be found within this Wiki using the following link:
myPortal for OpenStage
myAttendant
◾ presence-aware switchboard application used by administrators, dispatchers or supervisor
◾ presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to
employees when they are available
Additional information can be found within this Wiki using the following link:
myAttendant
myAgent
Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups
accompany incoming calls, access customer data and call history)
Additional information can be found within this Wiki using the following link:
myAgent
myReports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.
Additional information can be found within this Wiki using the following link:
myReports
Embedded applications
OpenScape Business provides some embedded applications, which are running optionally within the OpenScape Business system.
OpenStage Gate View
OpenStage Gate View is a user-friendly, security solution that offers real-time video surveillance to observe, control and grant access to
entrance areas all from your OpenStage Business phone, PC or your Smart Phone.
IP-capable video cameras send video streams to the OpenScape Business, which enables authorized Gate View users to display this video
streams. The video image associated with an activated entrance telephone (door opener) can be automatically displayed on an assigned
OpenStage phone. In addition the video can also be displayed on mobile devices by using the web client or in case of Apple´s iPhone using
the appropriate App.
OpenStage GateView supports also scheduled recording of a video stream and the saving of recordings to a network drive.
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Suiteable video cameras are not included in the ordering process Depending on the customer's requirements (e.g., LAN, WLAN,
indoor/outdoor, PoE), cameras can be purchased on the open market. Instructions on integrating user-defined cameras together with a list of
certified cameras as well as the technical specifications can be found at:
OpenStage Gate View FAQ.
Administration of Gate View is done via the administration portal of OpenScape Business.
As a prerequisite a UC Booster Card or OC Booster Server is required for OpenScape Buisness. Capacities of Gatev View in terms of number
supported cameras and phones etc. depends on the choosen UC Booster HW. Details are decribed within the administartion manual.
The use of Gate View is licensed controlled.
General configuration
Single Node
Networked System
Networking "OpenScape Business" OpenScape Business offers the opportunity to build networks with up to 1000 participants. Within an
OpenScape Business Network a broad range Unfified communcation feature are available for all useres beneath the normal telephony
features e.g:
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Presence management with voice support(visibility of presence status)
Network-wide call status (e.g. subscriber is being called, subscriber has an active call)
Call pickup via myPortal for Desktop
Instant messaging with Multi-User-Chat
Drag&Drop conferences in the network
Network-wide Web Collaboration (for example, desktop sharing and video)
myAttendant – change the presence status for all users in the network
Integrate external directories with OpenScape Office Directory Services
Integration in the Microsoft Exchange calendar and in the public directory
Forwarding of voicemails in the network
Support of XMPP presence & chat with external partners
An OpenScape Business network is controlled by the so called Master Node, which does not require necessarily additional HW/SW depending
on the size of the network. An administrator can access all network subscribers via the Single Point of Administration within the Master Node.
When changes are made within the Master Node administration, the databases of the individual network nodes are automatically
synchronized.
A LAN/WAN based IP network is required as prerequisite for networking. OpenScape Business systems can be networked with one another
also via digital trunks. Both S0 as well as S2M lines with QSIG protocol can be used for the connection.
Within the following some essentiall networking scenarios are shown. Details, prerequisites and even more scenarios are decribed within the
administration manual of OpenScape Business Documentation.
Networking Multiple OpenScape Business X3/X5/X8 Systems
Up to 32 OpenScape Business communication systems can be networked with each other.
Networking OpenScape Business and OpenScape Business S (Single Gateway)
Up to 32 OpenScape Business X3/X5/X8/S communication systems can be networked with one another. Multiple OpenScape Business S
systems are allowed in an internetwork. Single Gateway means that all IP stations registered at OpenScape Business S only use ONE
gateway to the PSTN.
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Networking OpenScape Business and OpenScape Business S (Multi Gateway)
Up to 32 OpenScape Business X3,X5,X8,S communication systems can be networked with one another. Multi-gateway means that every IP
station registered at OpenScape Business S is assigned to exactly one specific gateway.
SIP / ITSP Connectivity
Information about connection of SIP devices and SIP trunks and certified VoIP service providers can be found within the following links
◾ Features and Configuration of SIP Devices
◾ Collaboration with VoIP Providers
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OSBiz V1 Configuration for ITSP
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OpenScape Business Config Guide CLIP
Miscellaneous SIP related topics
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SIP Attack Protection - Diagnostics and Configuration Hints
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OSBiz SIP Attack Protection
◾ Network Configuration for VoIP Providers
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SIP Gateway test List Version 2012-03-07
Integration in business application and processes
OpenScaoe Business supports many interfaces, protocols and standards for integration into business process or connection to 3rd party
applications. Details are listed in the the datasheet or feature description. Within the following section only the most relevant interfaces and
integrations are described. Nearly all connections, except TDM telefony, uses the Ethernet LAN interface of OpenScape Business.
Windows Terminal Server and Citrix support
The following document describes how to operate OpenScape Business client within Windows Remote Desktop Services and Citrix XenApp
environment
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OSBiz_V1_CitrixXENApp_6.5_Win2008R2
Microsoft Exchange Server
The following documents describe how to connect OpenScape Business to “Microsoft Exchange"
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OSBizV1_MSExchange_2007
OSBizV1_MSExchange_2010
OSBizV1_MSExchange_2013
Microsoft Office 365
The following document describes how to connect a local OpenScape Business to “Microsoft Office 365”
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OSBizV1_MSOffice_365
Access to external directories and data sources
OpenScape Business can access data within external directories or databases via:
◾ Open Directory Service
◾ LDAP
◾ Data replication via CSV file import
Open Directory Service
is fully embedded within OpenScape business. It allows access to internal User Data, Speed Dials and the UC-Suite Directory as well as to
following external SQL database servers:
◾ Microsoft SQL server,
◾ Postgres SQL server,
◾ Sybase SQL server
More information is given within the link:
◾ How to connect a SQL database to Open Directory Service (ODS)
LDAP - Lightweigt Data Access Protocol allows direct data querey from external LDAP capable directories.
The administration of the LDAP interface within OpenScape Business is described within the link:
◾ How to connect OpenScape Business to LDAP Server
CTI - Computer Telephony Integration
OpenScape Business offers several protocols and API´s to application programmers to integrate telephony and UC functions of OpenScape
Business into their applications.
Interface Description
The descriptions of the CTI interfaces are provided within the following link:
◾ OpenScape Business V1 Open Interfaces
TAPI Service Provider
Due to the importance of TAPI two new and powerful TAPI Service Providers (TSP) have been developed for OpenScape Business in addition
to the existing CallBridge Collection.
◾ OpenScape Business TAPI 120
◾ OpenScape Business TAPI 170
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Differences between OSBiz TAPI 120/170 and HiPath TAPI 120/170
In contrast to the handling of the HiPath TAPI 120/170 V2 TAPI Service Providers for HiPath 3000, the following changes apply in the
OpenScape Business environment:
◾ OpenScape Business TAPI 120 and TAPI 170 are new software components that were developed exclusively for OpenScape
Business. The software versioning begins with Version 1.
◾ The OpenScape Business TAPI 120 or 170 software and the licenses can only be used in conjunction with OpenScape Business.
◾ The connection to OpenScape Business takes place exclusively via the LAN.
◾ Additional hardware and software components such as the CSTA Message Dispatcher (CMD), CSTA Service Provider (CSP), HG 1500
board or HiPath 5000 RSM System are no longer required for OpenScape Business TAPI 120/170.
◾ The licensing is station based and no longer distinguishes between OpenScape Business TAPI 120 or TAPI 170 stations. The licensing
requirement begins with the first TAPI station.
◾ Existing HiPath TAPI 120 or 170 user licenses cannot be used in conjunction with OpenScape Business TAPI 120 or 170
Integration of Vertical Solutions
Hotel / Hospitality Solutions
OpenScape Business can be connected to Hospitality Solutions. On Overview about Hospitality Solutions in general and theit connectivity to
OpenScape Business is shown within the following link.
◾ Hospitality Solutions
Capacities
OpenScape Business
OpenScape Business
OpenScape Business
OpenScape Business
OpenScape Business
X1
X3
X5
X8
S
BRI Trunks
4
20
52
128
N/A
PRI Trunks
0
0
30
128
N/A
ITSP Trunks
30
60
60
60
128
20 Rack system
56 Rack system
Analog Stations
4
384
N/A
36 Wall system
68 Wall system
Digital Phones
8
24
56
384
N/A
IP Phones
20
500
500
500
500
16
32
250
N/A
500
500
Cordless/DECT
32 Rack system
Phones
64 Wall system
Max.# of Phones
30
500
500
Remarks: Figures are subject to change. For actual figures refer to the latest version of OpenScape Business Sales Information and
Datasheet.
Administration
Administration of OpenScape Business is done mainly via Web Based Management (OpenScape Business Assistant). Manager E tool, known
from HiPath 3000, can also be used for administration alternatively.
Documentation
Documentation is available from different sources depending on the type of documentation.
Main source for technical documentation and user guides is the OpenScape Business systems itself. Documents are available either as
download from the system SW via the administration tool or can be accessed direcly as file on the SW storage media.
All available documents can be obtained via the Partner Portal (http://www.unify.com/us/partners/partner-portal.aspx) .
The following table gives an overview about the provided documents.
◾ Declaration of Conformity
Target Group
Documentation
Content
Medium
Source of supply
Partner Portal
Sales and Project
Data Sheet
System Overview
e-Docu
(http://www.unify.com/us/partners/partner-
Planners
portal.aspx)
Feature Description
This document describes all features
e-Docu
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Partner Portal
(http://www.unify.com/us/partners/partnerportal.aspx)
Partner Portal
Planning Guide
This document provides guidelines for planning
e-Docu
(http://www.unify.com/us/partners/partnerportal.aspx)
This document describes the hardware for
Administrators
OpenScape Business X3/X5/X8 (including the
and Technicians
Partner Portal
Installing the Hardware,
e-Docu
(http://www.unify.com/us/partners/partner-
Service Documentation
hardware installation)
portal.aspx)
Partner Portal
Installing OpenScape
This document describes the installation of
e-Docu
Business X3/X5/X8
(http://www.unify.com/us/partners/partner-
OpenScape Business X3/X5/X8
portal.aspx)
The document describes how to install Linux on
a separate server PC as a platform for the
Partner Portal
Installing the Linux
OpenScape Business S Softswitch and the
e-Docu
(http://www.unify.com/us/partners/partner-
Server
Application Server OpenScape Business UC
portal.aspx)
Booster Server
This document describes the installation of the
Partner Portal
Installing OpenScape
communication software for the OpenScape
e-Docu
Business S
(http://www.unify.com/us/partners/partner-
Business S Softswitch (incl. UC Suite) on a
portal.aspx)
separate Linux server
This document describes the installation of the
Partner Portal
Installing the OpenScape
communication software for the Application
e-Docu
Business UC Booster
(http://www.unify.com/us/partners/partner-
Server OpenScape Business UC Booster Server
portal.aspx)
Server
(incl. UC Suite) on a separate Linux server
This document describes the installation,
System, Partner Portal
Administrator
configuration, operation, administration and
e-Docu
(http://www.unify.com/us/partners/partner-
Documentation
features of OpenScape Business
portal.aspx)
Partner Portal
Manager E, Administrator This document describes the configuration of
e-Docu
Documentation
(http://www.unify.com/us/partners/partner-
features using Manager E
portal.aspx)
System, Partner Portal
Users,
myPortal Smart, User
This document describes the configuration and
e-Docu
Technicians,
Guide
(http://www.unify.com/us/partners/partner-
operation of the myPortal Smart application
Administrators
portal.aspx)
System, Partner Portal
myPortal for OpenStage,
This document describes the configuration and
e-Docu
User Guide
(http://www.unify.com/us/partners/partner-
operation of myPortal for OpenStage
portal.aspx)
This document describes the installation,
System, Partner Portal
myPortal for Desktop,
configuration and operation of the myPortal for
e-Docu
(http://www.unify.com/us/partners/partner-
User Guide
Desktop application
portal.aspx)
This document describes the installation,
System, Partner Portal
myPortal for Outlook,
configuration and operation of the myPortal for
e-Docu
(http://www.unify.com/us/partners/partner-
User Guide
Outlook application
portal.aspx)
System, Partner Portal
This document describes the installation,
e-Docu
Fax Printer, User Guide
(http://www.unify.com/us/partners/partner-
configuration and operation of Fax Printer
portal.aspx)
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myPortal for
This document describes the configuration and
Mobile/Tablet, User
operation of myPortal for Mobile
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e-Docu
(http://www.unify.com/us/partners/partner-
Guide
portal.aspx)
This document describes the installation,
myAgent, User Guide
configuration and operation of the myAgent
System, Partner Portal
e-Docu
application
configuration and operation of the myReports
System, Partner Portal
e-Docu
application
configuration and operation of the myAttendant
(http://www.unify.com/us/partners/partnerportal.aspx)
This document describes the installation,
myAttendant, User Guide
(http://www.unify.com/us/partners/partnerportal.aspx)
This document describes the installation,
myReports, User Guide
System, Partner Portal
System, Partner Portal
e-Docu
attendant console
(http://www.unify.com/us/partners/partnerportal.aspx)
This document describes the installation,
System, Partner Portal
OpenScape Business
configuration and operation of the attendant
e-Docu
(http://www.unify.com/us/partners/partner-
Attendant, User Guide
console OpenScape Business Attendant
portal.aspx)
UC Smart Telephone
System, Partner Portal
This document describes the phone menus of
User Interface (TUI),
e-Docu
(http://www.unify.com/us/partners/partner-
the voicemail box (UC Smart)
Quick Reference Guide
portal.aspx)
System, Partner Portal
UC Suite Telephone User
This document describes the phone menu of the
e-Docu
Interface (TUI), Quick
(http://www.unify.com/us/partners/partner-
voicemail box (UC Suite)
Reference Guide
portal.aspx)
Software Delivery / Deployment
SW deployment depends on the OpenScape Business models. SW is either deployed as embedded SW or has to be ordered separately on a
storage media. SW corrections are available at the Central Software Download Server of Unify, which can be accessed via the Partner Portal
(http://www.unify.com/us/partners/partner-portal.aspx) .
OpenScape Business X models The SW of OpenScape Business X models is delivered on a SDHC card together with the main board. SW
needs not be ordered separately. In case that a UC Booster Card is required the SW is delivered on its internal storage device.
OpenScape Business UC Booster Server or OpenScape Business S The SW of OpenScape Business Booster Server or OpenScape
Business S has to be ordered separately. The SW is delivered on DVD as data media.
The required operating system (Suse Linux Enterprise system (SLES)) can be obtained also from Unify.
In case, that the SLES SW is ordered from Unify, an registration key for a 3 year SW update period, granted by Novell, is included.
OpenScape Business S SW (incl. SLES) is also available as .OVA Image for virtualized machines via the software Supply Server.
Licensing
Use of OpenScape Business features is licensed. Starting with the basic system licence, additional features can be easily added, by importing
appropriate license keys. License keys are providedby the Central License Server order dependent and are managed by the administration
tools of OpenScape Buisness.
Activation Period
OpenScape Business supports a Licence Activation Period with full feature functionality for a time period of 30 days after first installation. After
30 days system functionality is restricted to emergency operation in case that no valid license keys have been uploaded to the system.
Evaluation Licenses
If specific functions should be tested for a time period of 90 days, so called Evaluation Licenses can be ordered.
Migration
OpenScape Business offers an easy migration path from HiPath 3000 to OpenScape Business.
Depending on the HW / SW version of HiPath 3000 existing housing, power supply and also many peripherial boards and devices can be
reused.
Within many migration cases only the mainboard, System SW and license file need to be replaced by OpenScape Business components.
Conversion of system configuration data is also supported.
Details are described within the OpenScape Business Sales Information and the Administration Manual
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Further Technical Information / Links
Supported Standards
Ethernet
◾
◾
◾
◾
◾
◾
RFC 894 Ethernet II Encapsulation
IEEE 802.1Q Virtual LANs
IEEE 802.2 Logical Link Control
IEEE 802.3u 100BASE-T
IEEE 802.3ab Gigabit Ethernet
IEEE 802.3X Full Duplex Operation
IP/Routing
◾
◾
◾
◾
◾
◾
◾
◾
◾
RFC 768 UDP
RFC 791 IP
RFC 792 ICMP
RFC 793 TCP
RFC 2822 Internet Message Format
RFC 826 ARP
RFC 2131 DHCP
RFC 1918 IP Addressing
RFC 1332 The PPP Internet Protocol
Control Protocol (IPCP)
◾
◾
◾
◾
◾
◾
◾
◾
RFC 1334 PPP Authentication Protocols
RFC 1618 PPP over ISDN
RFC 1661 The Point-to-Point Protocol (PPP)
RFC 1877 PPP Internet Protocol Control Protocol
RFC 1990 The PPP Multilink Protocol (MP)
RFC 1994 PPP Challenge Handshake Authentication Protocol (CHAP)
RFC 2516 A Method for Transmitting PPP Over Ethernet (PPPoE)
RFC 3544 IP Header Compression over PPP
NAT
◾ RFC 2663 NAT
IPsec
◾
◾
◾
◾
◾
◾
◾
◾
◾
◾
◾
◾
◾
RFC 2403 IPsec Authentication - MD5
RFC 2404 IPsec Authentication - SHA-1
RFC 2404 IPsec Authentication - SHA-2
RFC 2405 IPsec Encryption 3DES
RFC 2407 IPsec DOI
RFC 2408 ISAKMP
RFC 2409 IKE
RFC 2410 IPsec encryption - NULL
RFC 2411 IP Security Document Roadmap
RFC 2412 OAKLEY
RFC 3602 IPSec encryption with AES
RFC 4301 Security Architecture for the IP
RFC 4303 IP Encapsulating Security Payload (ESP)
SNMP
◾ RFC 1213 MIB-II
QoS
◾
◾
◾
◾
◾
◾
◾
IEEE 802.1p Priority Tagging
RFC 1349 Type of Service in the IP Suite
RFC 2475 An Architecture for Differentiated Services
RFC 2597 Assured Forwarding PHB Group
RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior) Services
RFC 2597 Assured Forwarding PHB Group
RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior)
Codecs
◾ G.711
◾ G.729
CTI
◾ CSTA Phase III
◾ TAPI Service Provider for TAPI 2.1
SIP
The table below indicates which RFCs are implemented on the SIP interfaces of the system:
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◾
◾
◾
◾
Page 13 of 17
ITSP: Internet Telephony Service Provider interface
SIP SUB: SIP interface for connection of SIP- phones
SIP TRK: SIP interface for connection to external SIP servers
SIP-Q: SIP interface for connection of OpenScape Business systems
Within the SIP interface columns following information are given:
◾ yes: The main content of the RFC is implemented in the system. There might be options in the RFC which are not implemented. No
details are given in the list
◾ no RFC is NOT implemented on that interface
◾ n/a RFC is not applicable to that interface
The information applies to OpenScape Business Version V1R3.2
RFC
Title
Remarks
SIP-
SIP-
SUB
TRK
ITSP
number
SIPQ
RFC
RTP: A Transport Protocol for Real-Time Applications
Obsoleted by RFC3550
yes
yes
yes
yes
RTP Payload for Redundant Audio Data
Used in conjunction with RFC 2833
no
no
no
no
The TLS Protocol Version 1.0
Obsoleted by RFC4346, Updated by RFC3546
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
no
no
no
HTTP Authentication: Basic and Digest Access Authentication
yes
yes
no
no
DNS RR for specifying the location of services (DNS SRV)
yes
n/a
yes
yes
Obsoleted by 4733
yes
yes
yes
yes
The SIP INFO Method
Used for SIPQ trunking only
no
no
no
yes
MIME media types for ISUP and QSIG Objects
QSIG only
no
no
no
yes
SIP: Session Initiation Protocol
SIP Core RFC
yes
yes
yes
yes
RFC
Reliability of Provisional Responses in the Session Initiation
provisional Response Acknowledgement
no
yes
no
no
3262
Protocol (SIP)
(PRACK) Early Media
SIP Locating Servers
yes
yes
yes
yes
An Offer/Answer Model with SDP
yes
yes
yes
yes
no
yes
no
no
no
no
no
no
1889
RFC
2198
RFC
2246
RFC
SDP: Session Description Protocol (obsoleted by RFC4566)
2327
RFC
Uniform Resource Identifiers (URI): Generic Syntax
Obsoleted by RFC3986
2396
RFC
X.509 Internet Public Key Infrastructure Online Certificate
2560
Status Protocol - OCSP
RFC
2617
RFC
2782
RFC
RTP Payload for DTMF Digits, Telephony Tones and
2833
Telephony Signals
RFC
2976
RFC
3204
RFC
3261
RFC
3263
RFC
3264
RFC
Session Initiation Protocol (SIP)-Specific Event Notification
used for MWI and GroupPickup
3265
RFC
Advanced Encryption Standard (AES) Cipher suites for
3268
Transport Layer Security (TLS)
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RFC
Internet X.509 Public Key Infrastructure Certificate and
3280
Certificate Revocation List (CRL) Profile
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no
no
no
no
HTTP Digest Authentication
yes
yes
no
no
Session Initiation Protocol (SIP) UPDATE Method
yes
yes
yes
yes
no
no
no
no
A Privacy Mechanism for the Session Initiation Protocol (SIP)
yes
yes
no
no
Short Term Requirements for Network Asserted Identity
no
no
no
no
yes
yes
yes
no
yes
yes
yes
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
yes
yes
no
no
The Session Initiation Protocol (SIP) Refer Method
no
yes
no
no
RTP: Transport Protocol for Real-Time Applications
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
no
no
no
no
yes
yes
yes
N/A
yes
yes
yes
N/A
no
no
no
no
RFC
3310
RFC
3311
RFC
Integration of Resource Management and Session Initiation
3312
Protocol (SIP)
RFC
3323
RFC
3324
RFC
Private Extensions to the Session Initiation Protocol (SIP) for
3325
Asserted Identity within Trusted Networks
RFC
The Reason Header Field for the Session Initiation Protocol
3326
(SIP)
RFC
Session Initiation Protocol (SIP) Extension Header Field for
3327
Registering Non-Adjacent Contacts
RFC
Security Mechanism Agreement for the Session Initiation
3329
Protocol
RFC
Real-time Transport Protocol (RTP) Payload for Comfort Noise
3389
(CN)
RFC
Internet Media Type message/sipfrag
3420
RFC
Session Initiation Protocol (SIP) Extension for Instant
3428
Messaging
RFC
STUN - Simple Traversal of User Datagram Protocol (UDP)
3489
Through Network Address Translators (NATs)
RFC
3515
RFC
3550
RFC
RTP Profile for Audio and Video Conferences with Minimal
3551
Control
RFC
An Extension to the Session Initiation Protocol (SIP) for
3581
Symmetric Response Routing
RFC
Real Time Control Protocol (RTCP) attribute in Session
3605
Description Protocol (SDP)
rport
RFC
Session Initiation Protocol (SIP) Basic Call Flow Examples
3665
RFC
Session Initiation Protocol (SIP) Public Switched Telephone
3666
Network (PSTN) Call Flows
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RFC
A Session Initiation Protocol (SIP) Event Package for
3680
Registrations
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RFC
The Secure Real-time Transport Protocol (SRTP)
no
no
no
yes
no
yes
no
no
no
no
no
no
no
no
no
yes
no
yes
no
no
no
yes
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
yes
no
no
no
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
RTP Payload Format for a 64 kbit/s Transparent Call
yes
yes
yes
yes
Session Timers in the Session Initiation Protocol (SIP)
yes
yes
no
yes
no
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
3711
RFC
Best Current Practices for Third Party Call Control (3pcc) in the
3725
Session Initiation Protocol (SIP)
RFC
The E.164 to Uniform Resource Identifiers (URI) Dynamic
3761
Delegation Discovery System (DDDS) Application (ENUM)
RFC
MIKEY: Multimedia Internet KEYing
MIKEY0 only
3830
RFC
A Message Summary and Message Waiting Indication Event
3842
Package for the Session Initiation Protocol (SIP)
RFC
The Session Initiation Protocol (SIP) Replaces Header
passive usage only
3891
RFC
The Session Initiation Protocol (SIP) Referred-By Mechanism
3892
RFC
The Early Session Disposition Type for the Session Initiation
3959
Protocol (SIP)
RFC
Early Media and Ringing Tone Generation in the Session
3960
Initiation Protocol (SIP)
RFC
The tel URI for Telephone Numbers
3966
As this RFC describes rules for assigning new
RFC
The Internet Assigned Number Authority (IANA) Header Field
3968
Parameter Registry for the Session Initiation Protocol (SIP)
parameters etc. it is not applicable for a certain
product
The Internet Assigned Number Authority (IANA) Uniform
As this RFC describes rules for assigning new
Resource Identifier (URI) Parameter Registry for the Session
parameters etc. it is not applicable for a certain
Initiation Protocol (SIP)
product
RFC
3969
RFC
4040
RFC
4028
RFC
Session Initiation Protocol (SIP)-H.323 Interworking
4123
Requirements
RFC
An INVITE-Initiated Dialog Event Package for the Session
4235
Initiation Protocol
RFC
An Extension to the Session Initiation Protocol (SIP) for
4244
Request History Information
RFC
Actions Addressing Identified Issues with the Session Initiation
4320
Protocol's (SIP) Non-INVITE Transaction
Used for GroupPickup
RFC
SIP Telephony Device Requirements and Configuration
4504
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RFC
Request Authorization through Dialog Identification in the
4538
Session Initiation Protocol (SIP)
RFC
SDP: Session Description Protocol; M. Handley, V. Jacobson.
4566
(obsoletes RFC 2327)
RFC
Session Description Protocol (SDP) Security Descriptions for
4568
Media Streams
RFC
RTP Payload for DTMF Digits, Telephony Tones, and
4733
Telephony Signals
RFC
Media Type Registration of Payload Formats in the RTP Profile
4856
for Audio and Video Conferences
RFC
Dial String Parameter for the Session Initiation Protocol Uniform
4967
Resource Identifier
RFC
A Uniform Resource Name (URN) for Emergency and Other
5031
Well-Known Services
Page 16 of 17
Obsoletes RFC3555
yes
yes
yes
yes
no
no
no
no
yes
yes
yes
yes
yes
yes
yes
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
yes
no
no
yes
yes
no
no
no
no
no
no
no
no
no
yes
yes
no
no
no
RFC
Interactive Connectivity Establishment (ICE):
5245
A Protocol for Network Address Translator (NAT) Traversal for
Offer/Answer Protocols
RFC
Internet X.509 Public Key Infrastructure Certificate and
5280
Certificate Revocation List (CRL) Profile
RFC
Session Initiation Protocol Call Control – Transfer
5589
RFC
Diversion Indication in SIP
Diversion header field
5806
RFC
Updates to Asserted Identity in the Session Initiation Protocol
5876
(SIP)
RFC
Connection Reuse in the Session Initiation Protocol
5923
RFC
Registration for Multiple Phone Numbers in the Session
6140
Initiation Protocol (SIP)
SIP connect registration
VoIP Security
◾ RFC 2459 X.509 PKI Certificate and CRL Profile
XMPP
◾ RFC 3920 Extensible Messaging and Presence Protocol (XMPP): Core
◾ RFC 3921 Extensible Messaging and Presence Protocol (XMPP): Instant Messaging and Presence
Others
◾ RFC 959 FTP
◾ RFC 1305 NTPv3
◾ RFC 1951 DEFLATE
Supported Server based Hardware
Unify does not provide any Server based Hardware platform for deploying OpenScape Business S Server and/or OpenScape Business UC
Booster Server applications.
All necessary Server based Hardware (especially in a customer scenario without any suitable Virtualization environment) must be purchased
and installed separately according to the Operating System's requirements and restrictions which is requested to deploy OpenScape Business
S Server and/or OpenScape Business UC Booster Server applications (actually this Operating System is SuSE Linux Enterprise Server 11
SP2 64 bit).
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Frequently asked questions
Page 17 of 17
Translate
Frequently asked questions about OpenScape Business
How To Collection
How to collection and tutorials for OpenScape Business
Useful Tools
Other Information Sources
Technical Newsletter
With the technical newsletter you get essential service related information for our products, such as information about technical functionalities,
configuration hints and service related issues.
Registration form for the technical newsletter (http://www.unify.com/us/partners/technical-newsletter.aspx)
Marketing Information
Sales and marketing oriented documents and presentations can be obtained using the following links:
◾ Partner Portal (http://www.unify.com/us/partners/partner-portal.aspx) (login required).
CSTA schema
osbiz/schema/csta
OpenSource Software
OpenScape Business Open Source Software
End User License Agreement (EULA)
OpenScape Business EULA
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