Server Edition
IP Office
Using the Server Edition Web Control
Menus
15-601011 Issue 04e – (07 June 2012)
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Using the Server Edition Web Control Menus
IP Office
License types
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Contents
Contents
1. IP Office Server Edition
1.1 Using Linux .....................................................................
1.2 Additional Documentation
.....................................................................
1.3 Network Configuration
.....................................................................
Limitations
1.4 Voicemail Pro
.....................................................................
Features
8
8
9
9
2. Server Edition Server Installation
2.1 Server Software
.....................................................................
Installation
13
2.2 Server Ignition
..................................................................... 20
3. Voicemail Pro Configuration
3.1 Adding Voicemail
.....................................................................
Licenses
3.2 IP Office Configuration
.....................................................................
3.3 Installing the
.....................................................................
Voicemail Pro Client
3.4 Logging in .....................................................................
to the Voicemail Server
3.5 Changing the
.....................................................................
Voicemail Server Password
3.6 Transferring
.....................................................................
Voicemail Server Settings
3.7 Backup/Restore
.....................................................................
Limitations
27
28
29
30
31
32
33
6.4.2 Download
............................................................................
6.5 Updates .....................................................................
6.5.1 Services
............................................................................
6.5.2 System
............................................................................
6.6 Settings .....................................................................
6.6.1 General
............................................................................
6.6.2 System
............................................................................
6.7 Downloads.....................................................................
6.8 VNC
.....................................................................
69
70
71
72
73
74
77
81
82
7. Additional Processes
7.1 Changing the
.....................................................................
Root Password
87
7.2 SSH File Transfers
..................................................................... 88
7.3 Command .....................................................................
Line
89
7.3.1 General
............................................................................
Commands
90
7.3.2 Administrator
............................................................................
Commands
92
7.3.3 Configuration
............................................................................
Commands
93
Index
...............................................................................95
4. one-X Portal for IP Office Configuration
4.1 Adding Licenses
.....................................................................
4.2 Enabling one-X
.....................................................................
Portal for IP Office Users
4.3 Initial one-X.....................................................................
Portal for IP Office Login
4.4 Initial AFA Login
.....................................................................
37
38
39
40
5. Server Maintenance
5.1 Logging In .....................................................................
5.2 Changing the
.....................................................................
Web Password
5.3 Changing the
.....................................................................
Root Password
5.4 Setting the .....................................................................
Password Rules
5.5 Starting/Stopping
.....................................................................
Application Services
5.5.1 Starting
............................................................................
a Service
5.5.2 Stopping
............................................................................
a Service
5.5.3 Setting
............................................................................
a Service to Auto Start
5.6 Server Shutdown
.....................................................................
5.7 Rebooting the
.....................................................................
Server
5.8 Changing the
.....................................................................
IP Address Settings
5.9 Date and Time
.....................................................................
Settings
5.10 Changing.....................................................................
the Web Control Port
5.11 Setting the
.....................................................................
Menu Inactivity Timeout
5.12 Upgrading.....................................................................
Applications
5.12.1............................................................................
Loading Application Files onto the Server
5.12.2............................................................................
Upgrading Application Files
5.13 Uninstalling
.....................................................................
an Application
5.14 File Repositories
.....................................................................
5.14.1............................................................................
Source Files
5.14.2............................................................................
Setting the Repository Locations
5.14.3............................................................................
Uploading Local Files
5.14.4............................................................................
Creating Remote Software Repositories
43
44
45
46
47
47
47
47
48
48
49
50
51
52
53
53
54
55
56
56
56
57
58
6. Server Menus
6.1 Home
.....................................................................
6.2 Solution Management
.....................................................................
6.3 System
.....................................................................
6.4 Logs
.....................................................................
6.4.1 View
............................................................................
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65
66
68
68
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Chapter 1.
IP Office Server Edition
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IP Office Server Edition:
1. IP Office Server Edition
IP Office Server Edition is a networked telephony solution that can consist of multiple servers. Each server can host a
number of different applications depending on the server's role; Server Edition Primary Server, Server Edition Secondary
Server and Server Edition Expansion System (L).
· Linux
The base operating system installed is CentOS, a Linux operating system. However, no specific knowledge of Linux
is required for installation or maintenance of the IP Office Server Edition.
· IP Office
This is a media gateway for voice and video calls using IP (H323 and SIP) trunks and telephones. The application is
configured and managed remotely using the IP Office Server Edition Administrator Applications suite (IP Office
Manager, System Status Application, System Monitor).
· one-X Portal for IP Office
This is a web browser based application that user's can use to control making and answering calls on their phone. It
also provides a range of gadgets for the user to access features such as their directory, call log and voicemail
messages. The one-X Portal for IP Office application is configured and managed remotely using web browser
access. Each user who wants to use one-X Portal for IP Office needs to be licensed.
· Voicemail Pro
This is a voicemail server. It provides mailbox services to all users and hunt groups on the IP Office system for
which it is configured. In addition it can be customized to provide a range of call routing and voicemail services. The
Voicemail Pro service is configured and managed remotely using the Windows Voicemail Pro client. A copy of the
Voicemail Pro client can be downloaded 81 and installed from the server. The number of simultaneous connections
to voicemail is licensed.
· Web Control Menus
The server's own settings are configured and managed remotely using web browser access to a set of menus.
Linux is a registered trademark owned by Linus Torvalds.
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1.1 Using Linux
Despite using a Linux based operating system, knowledge or experience of Linux by the installer and maintainer is not
required. The IP Office Server Edition is designed to be configured and maintained remotely using its web browser
interface. Other services running on the server are administered using separate client applications.
No access to the Linux command line is expected. Using the Linux command line to perform any other actions may cause
unexpected operation of the IP Office Server Edition and is not supported except when specifically instructed by Avaya.
1.2 Additional Documentation
In addition to reading this manual, you should also have, have read and be familiar with the following manuals before
attempting to install a IP Office Server Edition system.
Application Installation and Configuration
· one-X Portal for IP Office Administration Manual
This manual covers the installation and administration menus used for the one-X Portal for IP Office application.
This manual is essential if the one-X Portal for IP Office needs to be configured to support multiple IP Office servers
in a Small Community Network.
· Voicemail Pro Linux Installation Manual
This manual covers scenarios where multiple servers are installed within a Small Community Network.
· Voicemail Pro Administration Manual
By default the voicemail server will provide mailbox services to all users and hunt groups without any configuration
being needed. This manual covers the administration of the voicemail server using the Voicemail Pro client in order
to enable additional features.
Technical Bulletins
All releases of IP Office software are accompanied by a technical bulletin. The bulletin will include details of changes that
may have occurred too late to be included in this documentation. The bulletins will also detail what has changed in the
software release compared to previous releases and any specific actions required or restrictions that apply if upgrading
from a previous release.
Other Documentation and Documentation Sources
All the documentation for IP Office systems is available from the following web sites:
· Avaya Support Web Site - http://support.avaya.com
· Avaya IP Office Knowledge Base - http://marketingtools.avaya.com/knowledgebase
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IP Office Server Edition: Additional Documentation
1.3 Network Configuration Limitations
The IP Office control unit has two physical LAN interfaces: LAN1 and LAN2. The ports labeled LAN and WAN respectively.
Scenarios where users of the one-X Portal for IP Office application are accessing it from the IP Office's other LAN should be
avoided for more than 30 users.
They should also be avoided where NAT is being applied to traffic between LAN1 and LAN2. These restrictions should be
observed even when the IP Office system is in a Small Community Network where the H323 SCN trunks may be routed via
the other LAN.
1.4 Voicemail Pro Features
Voicemail Pro runs on both Windows and Linux servers. For Voicemail Pro server running on Linux such as with the IP
Office Server Edition, the following Voicemail Pro features are not supported:
· VB Scripting
· 3rd Party Database
Integration
· VPNM
· UMS Web Voicemail
(However, access via IMAP and one-X Portal for IP Office are available as
alternatives.)
· ContactStore
When logged into the voicemail server using the Voicemail Pro client, those features not supported are grayed out or
hidden. If those features are present in an imported call flow, they will not function and calls attempting to use those
features will be disconnected.
The Voicemail Pro client's backup and restore functions cannot currently be used to move voicemail data between a Linux
based server and a Windows based server or vice versa. The client functions for importing and exporting module and the
call flow database can be used.
For Small Community Network scenarios where multiple voicemail servers are present, for example distributed and backup
server, a mix of Linux based and Windows based servers are allowed.
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Chapter 2.
Server Edition Server
Installation
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2. Server Edition Server Installation
This section is just a summary of the installation menus used for installation of a Server Edition system. For full details of
the installation process refer to the IP Office Server Edition Deployment Guide.
1. Server Software Installation 13
A common installation process is used to install the server operating system and the IP Office application,
regardless of the ultimate role of the server, ie. whether it is a Server Edition Primary Server, Server Edition
Secondary Server, Server Edition Expansion System (L) or one-X Portal for IP Office only server.
2. Server Ignition 20
Once the software is installed, using a web browser to connect to the server displays the server ignition menus.
These menus are used to select the servers role in the Server Edition network and to set key settings.
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Server Edition Server Installation:
2.1 Server Software Installation
This process installs the Linux operating system onto the server and the Linux based applications. The installation process
requires approximately 15 minutes (add 30 minutes if the Test CD/DVD option is selected during the installation).
Server Software Installation (CentOS 6)
1. Insert the IP Office Server Edition DVD into the PCs DVD drive and reboot the PC.
2. The PC should boot from the DVD and the display the IP Office Server Edition installation screen.
· If the PC does not boot from the DVD and instead starts an existing operating system, that indicates that the
boot order of the server PC needs to be changed. Follow the PC manufacturers instructions for accessing the
PCs BIOS and setting it to boot from DVD before booting from hard disk.
· If the server PC already has IP Office Server Edition installed, options to upgrade, downgrade, reinstall or do a
new install are presented. Note that a new install will reformat the hard disk, removing all existing files
including customer data.
3. After loading installation software from the DVD, the installation menus will be displayed.
a. Select the language that you want used for the installation process.
b. Click Next. Select the keyboard that matches the one being used.
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c. Click Next. Read the license agreement.
d. If you accept the license agreement, click Yes and then click Next.
e. If IP Office Server Edition is already installed on the server, a upgrade menu is displayed, detailing the existing
installed options and the new options. Select either Install or Upgrade.
· Install
If this option is selected, the existing installation will be overwritten, including any customer data.
· Upgrade
If this option is selected, the applications will be upgraded but any existing settings and customer data is
retained.
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Server Edition Server Installation: Server Software Installation
f. Select the required option and click Next.
· Yes
If this option is selected, the installation process will continue, formatting the whole drive for its use if
necessary.
· No
If this option is selected, the install process will offer to shutdown the server. Either remove the DVD and
allow the server to shutdown and restart or leave the DVD in place and restart the install process.
· Advanced
If this option is selected, during the installation process it is possible to select how the hard disk is
partitioned and how existing partitions are treated. Note that if you use this option, the Upgrade option
(see Step 3e) is not displayed when attempting to upgrade by booting from an .iso file on USB or DVD in
future.
g. Click Next. If Install was selected, continue below. If Upgrade was selected, go to step 6.
h. Set the host name for the server to use. This can be changed later if required through the server's web control
menus.
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i. Click Configure Network.
i. Select the wired Ethernet connection that is being used (this is likely to be eth0) and click Edit.
ii. Select the IPv4 Settings tab.
iii.To change the address shown, click on the address and change the settings.
iv.When finished setting the IP address details for the server, click Apply. Click Close. Click Next.
j. Enter and confirm the password for the root administrator account. This is the root user password for access to
the operating system. It is not normally used during IP Office Server Edition configuration and maintenance.
However, ensure that you note the password set. This password can be changed later during the server
ignition and through the server web control menus.
k. Click Next.
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Server Edition Server Installation: Server Software Installation
l. Click Next.
4. This menu is displayed if Advanced was selected during step 3f above. It allows various options for partitioning of
the server hard disk and for where the server software is installed. Note that if you use this option, the Upgrade
option (see Step D1) is not displayed when attempting to upgrade by booting from an .iso file on USB or DVD in
future.
5. The process for formatting the disk is started. This will run for a couple of minutes.
6. The installer will prompt you that it is about to install the operating system.
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7. Click Next to start.
8. Once the operating system installation is completed, the IP Office applications are installed.
9. The installation of the operating system and applications is now complete.
10.Remove the IP Office Server Edition DVD from the server PC. Then select the Reboot option. The adjacent screen
is shown after successful start of the server. The address shown is that for configuration access using a web
browser. It is not necessary to login at this menu. All configuration of the IP Office Server Edition is done through
remote web browser access. The important detail on this display is the IP address, especially if the server is
configured to obtain its address by DHCP.
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Server Edition Server Installation: Server Software Installation
11.The server ignition process 20 can now be run. That process selects the role that the server will perform in the
Server Edition network. The ignition process is run remotely from another PC using a web browser.
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2.2 Server Ignition
Following installation and start up of the newly installed module, the services provided by the module need to be started
and initialized. This is done via web browser access to the module.
1. From a client PC, start the browser and enter https:// followed by the IP address of the server and :7070. For
example http://192.168.42.1:7070.
2. The login page is displayed. The default name and password are Administrator and Administrator.
3. Click Login. The menu for initial setup is displayed.
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Server Edition Server Installation: Server Ignition
4. Click Next. If you accept the license, select I Agree and click Next.
5. Select the role that the server is to perform in the Server Edition network.
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6. Click Next. Enter the IP address and DNS settings that the module should use. These will be used for future access
to the server and its applications.
7. Click Next.
· Set the current time and date for the server. For Server Edition Primary Server and one-X Portal for IP Office
servers, the option to Use NTP and set the address of the NTP Server from which to get the time and date
are available.
· For servers other than the ones only hosting the one-X Portal for IP Office application, the companding setting
to be used must be selected. Typically µ-Law (also referred to as U-Law and Mu-Law) is used for telephone
systems in North American locations and Japan. A-Law is used for most other locations, though you should
check.
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Server Edition Server Installation: Server Ignition
8. Click Next. Enter and confirm a new password. This is the root user password for access to the operating system. It
is not normally used during IP Office Server Edition configuration and maintenance. However, ensure that you note
the password set.
9. Click Next. A summary of the settings is displayed.
10.Click Apply. Alternatively use the the Previous and Next options to readjust settings.
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Chapter 3.
Voicemail Pro Configuration
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3. Voicemail Pro Configuration
By default the Voicemail Pro application will provide basic mailbox services for all users and hunt groups created in the IP
Office configuration. For installations with just a single IP Office and Voicemail Pro server this will normally occur without
any further configuration.
Details of IP Office and Voicemail Pro configuration are covered by the Voicemail Pro Linux Installation manual and
Voicemail Pro Administration manuals. This section of this manual covers only the minimum steps recommended to ensure
that the voicemail server is operating correctly and is secure. Those are:
Voicemail Pro Initial Configuration
a. IP Office Configuration
i. Adding voicemail licenses
27
.
ii. Check the Voicemail Type Setting
28
.
b. Voicemail Pro Configuration
i. Install the Voicemail Pro client
29
ii. Log in to the Voicemail Pro server
.
30
.
iii.Change the default administrator password
30
.
Transferring Settings from a Previous Server
If the IP Office system was already configured to operate with an external Voicemail Pro server that is now being replaced,
the settings, prompts and messages on the old server can be transferred to the new server. After completing the steps
above, see Transferring Voicemail Server Settings 32 .
Notes
For use of UMS options, the Voicemail Pro service needs to communicate with a MAPI proxy application installed on a
Windows PC. The installation package for the MAPI proxy can be downloaded from the server's Windows Client 81
menu. For full details refer to the Voicemail Pro Linux Installation manual.
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Voicemail Pro Configuration:
3.1 Adding Voicemail Licenses
The Server Edition license enables support for Voicemail Pro on the Server Edition Primary Server and Server Edition
Secondary Server servers. The only additional licenses required are for additional ports and hunt group UMS services.
Entering Licenses
1. Start IP Office Manager and receive the configuration from the IP Office system.
2. Select
License.
and select License. Enter the new license and click OK. We recommend licenses are
3. To add a license, click
added by cutting and pasting them from the supplied file. That avoids potential issues with mistyping.
4. The Status of the new license should show Unknown and the name the license should match the type of license
entered. If the name shows as Invalid, the most likely cause is incorrect entry of the license key characters.
5. Click on the
save icon to send the configuration back to the IP Office.
6. Use Manager to receive the configuration again and check that the status of the license. It should now be Valid.
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3.2 IP Office Configuration
When a IP Office Server Edition running Voicemail Pro is added, the IP Office system configuration needs to be adjusted to
use the voicemail server.
If a different role is intended for the voicemail server (see Small Community Networks), refer to the Voicemail Pro
Installation Manual. This section only covers voicemail server support for the IP Office in which it is installed.
1. Start IP Office Manager and receive the configuration from the IP Office system.
2. Select
System.
3. Select the Voicemail tab.
· The Voicemail Type should be set to Voicemail Lite/Pro.
· The Voicemail IP Address should be set to match the IP address given to the server hosting Voicemail Pro. For an
Avaya supplied server the default address is 192.168.42.10. For simplicity, if you only have the one voicemail server,
an address of 0.0.0.0 tells the IP Office to broadcast a request for the voicemail server and to use the server that
replies.
· In the Voicemail Channel Reservation section, the number of channels will be 4 plus any additional channels
licensed.
4. If any changes have been made, save the changes back to the IP Office system.
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Voicemail Pro Configuration: IP Office Configuration
3.3 Installing the Voicemail Pro Client
The client for the Voicemail Pro server must be installed on a Windows PC. It can then be used to remotely administer the
voicemail server. The software package for installing the client can be downloaded from the IP Office Server Edition using
the following process.
1. From a client PC, start the browser and enter http:// followed by the address of the server and :7070.
2. The server's web login page is displayed. Enter the name and password configured for server administration.
3. After logging in, select the Downloads heading.
4. Click on the link for the Voicemail Pro client file in order to download the software package for installing the client.
5. Once the package has been downloaded, run it to install the Voicemail Pro client.
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3.4 Logging in to the Voicemail Server
To connect to a remote voicemail server you will need to login using the name and password of an administrator account
already configured on that server. The default account is Administrator and Administrator.
To Login with the Voicemail Pro Client
1. From the Start menu, select Programs | IP Office | Voicemail Pro Client.
2. The Voicemail Pro Client window opens. If the client has been started before, it will attempt to start in the same
mode as it previously used. If it cannot do that or it is the first time the client has been started, the select mode
menu is displayed.
3. Select Online. The menu for entering the name, password and details of the server is displayed.
4. Enter the User Name and User Password for an administrator account on the voicemail server. The default
account is Administrator and Administrator.
5. In the Unit Name\IP Address field enter the DNS name or IP address of the voicemail server. Alternatively click
on Browse to search the local network for a server and select a server from the results.
6. Click Login. Note that if 3 unsuccessful logins are attempted using a particular administrator account name, that
administrator account is locked for an hour.
7. The following menu may appear. Select Download.
8. You should now change the password
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Voicemail Pro Configuration: Logging in to the Voicemail Server
3.5 Changing the Voicemail Server Password
While logged in to the server using the Voicemail Pro client, you can change the password of the Voicemail Pro
administrator account being used. The default password of the default account must be changed.
You can also create additional administrator accounts, refer to the Voicemail Pro Administrator manual.
To Change the Voicemail Pro Administrator Password
1. From the File menu, select Change Password.
2. In the New Password box, type the new password.
3. In the Confirm Password box, retype the new password.
4. Click OK.
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3.6 Transferring Voicemail Server Settings
If the IP Office Server Edition is replacing an existing voicemail server, a backup of all the settings, prompts and messages
from that server can be transferred to the new server. If the existing server is a Linux based server, SSH file transfer is
used to retrieve the backup files from the server. Otherwise, if Windows based, a direct folder copy on the server can be
used.
SSH File transfer is then used to transfer the backup file set onto the new server.
Backing Up the Old Voicemail Server
A full immediate backup of all the voicemail server settings, prompts and messages can be obtained using the Voicemail
Pro client.
1. Connect to the old voicemail using the Voicemail Pro client.
· Hint: The option File | Voicemail Shutdown | Suspend Calls can be used to display the number of
currently active voicemail sessions. If necessary you can used the menu to stop any new sessions or to force
the end of all sessions before taking the backup.
2. Select Preferences | General. Select the Housekeeping tab.
3. Select Backup Now.
4. Select all the backup options for a complete backup and click OK. This will create a backup folder, the name of
which includes the date and time of the backup and Immediate. For example
VMPro_Backup_26012011124108_Immediate.
5. The time to complete the backup will vary greatly depending on the number of mailboxes and messages being
supported by the server.
Shutting Down the Old Voicemail Server
Once the server has been backed up, it should be shutdown. This will release all the licenses it has currently obtained from
the IP Office system.
1. Once the backup above has been completed, select File | Voicemail Shutdown | Shutdown.
2. Select Shut Down Immediately. This will start a forced shutdown of the server, ending any currently active
voicemail sessions.
Loading the Backup onto the New Server Using SSH
Use the following method to transfer and then restore the backup.
1. Connect to the IP Office Server Edition using an SSH File transfer tool
88
.
2. Copy the backup folder into the folder /opt/vmpro/Backup/Scheduled/OtherBackups.
3. Using a web browser, login
43
to the server.
4. Select Settings. On the General tab, select the Restore button for the Voicemail service. From the list of available
backups, select the one just copied onto the server.
5. Click OK.
6. Once the restore has been completed, on the System menu, Stop and then Start the voicemail service.
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Voicemail Pro Configuration: Transferring Voicemail Server Settings
3.7 Backup/Restore Limitations
If extra folders have been manually created on the voicemail server, on Linux based voicemail servers these folders are
not included in the restore process. Instead the extra folders need to be copied manually. For example, if a folder
containing custom prompts for use in call flows has been created separate from the default language folders used for
prompts, that folder will not be backed up or restored.
To resolve this, the extra folders must be backed up and restored manually. In the following example, a folder Custom is
manual copied from an existing server to create a backup. It is then manually restored.
Manually Backing Up a Custom Folder
1. Using an SSH file transfer tool
folder.
88
, copy the folder Custom from /opt/vmpro to your PC to create a backup of the
Manually Restoring a Custom Folder
1. To restore the folder, again using an SSH file transfer tool, copy the folder to the /home/webcontrol folder on
the server.
2. Using the SSH command line, you now need to copy the Custom folder from /home/webcontrol to the
/opt/vmpro folder. This is done by logging in as the root user.
a. Login to the system's command line interface using the existing root user password. This can be done either
directly on the server or remotely using an SSH client shell application.
· If logging in at the on the server:
a. At the Command: prompt, enter login.
b. At the login: prompt enter webcontrol.
c. At the Password: prompt, enter the password (the default is web).
· If logging in remotely:
a. Start your SSH shell application and connect to the IP Office Server Edition PC. The exact method will
depend on the application being used.
· The Host Name is the IP address of the IP Office Server Edition.
· The User Name is webcontrol.
· The Protocol is SFTP/SSH.
· The Port is 22. If this is the first time the application has connected to the server, accept the
trusted key.
b. If this is the first time the application has connected to the IP Office Server Edition, accept the trusted
key.
c. When prompted, enter the webcontrol user password
44
, the default is web.
b. Enter admin. At the password prompt enter the admin password, the default is Administrator. The prompt
should change to Admin>.
c. Enter root. At the password prompt, enter the current root user password.
d. The prompt should have changed to something similar to root@APPSDVD~]#, indicating that you are now
logged in as the root user.
e. Change directory by entering cd /home/webcontrol.
f. Move the Custom sub-folder to /opt/vmpro by entering mv Custom /opt/vmpro.
3. Using the SSH file transfer tool again, verify that the Custom has been copied to /opt/vmpro as required.
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Chapter 4.
one-X Portal for IP Office
Configuration
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4. one-X Portal for IP Office Configuration
At this stage, the one-X Portal for IP Office server software has been installed on the server and its service started.
However, both the IP Office and the one-X Portal for IP Office services still require some basic configuration. The following
sections are a summary applicable to most installations. For full details of one-X Portal for IP Office installation refer to the
one-X Portal for IP Office Installation Manual.
one-X Portal for IP Office Initial Configuration
a. Add licenses 37
Those IP Office users who want to use the one-X Portal for IP Office application need to have their Profile set
to Office Worker, Teleworker or Power User and the Enable one-X Portal Services option selected. To
do this requires the addition of licenses for those roles.
b. Enable one-X Portal for IP Office users 38
When licenses are available, the number of licenses allows the configuration of the equivalent number of users
for those roles and then for one-X Portal for IP Office usage.
c. Initial one-X Portal for IP Office login 39
Having licensed and configured some users for one-X Portal for IP Office, you need to login as the one-X Portal
for IP Office administrator in order to perform initial one-X Portal for IP Office configuration.
d. Initial AFA login 40
The one-X Portal for IP Office AFA interface is used for remote backup and restoration of the application. At
minimum you should login in order to change the default password for the interface.
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one-X Portal for IP Office Configuration:
4.1 Adding Licenses
In order to log into and use the one-X Portal for IP Office application, a user must have their Profile setting in the IP
Office configuration set to one of the following user profile roles: Office Worker, Teleworker or Power User. To do that
first requires a matching Office Worker, Teleworker or Power User license to be available.
Entering Licenses
1. Start IP Office Manager and receive the configuration from the IP Office system.
2. Select
License.
and select License. Enter the new license and click OK. We recommend licenses are
3. To add a license, click
added by cutting and pasting them from the supplied file. That avoids potential issues with mistyping.
4. The Status of the new license should show Unknown and the name the license should match the type of license
entered. If the name shows as Invalid, the most likely cause is incorrect entry of the license key characters.
5. Click on the
save icon to send the configuration back to the IP Office.
6. Use Manager to receive the configuration again and check that the status of the license. It should now be Valid.
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4.2 Enabling one-X Portal for IP Office Users
Those users who want to use the one-X Portal for IP Office application need to have their Profile set to Office Worker,
Teleworker or Power User and the Enable one-X Portal Services option selected. This requires available licenses 37
for those roles.
1. Start IP Office Manager and click on the
icon.
2. Select the IP Office and click OK.
3. Enter the user name and password for access to the IP Office configuration settings.
4. Click on
User.
5. Select the user who you want to enable for one-X Portal for IP Office operation. Select the User tab.
6. Change the user's Profile to Office Worker, Teleworker or Power User.
7. Check that the Enable one-X Portal Services check box is selected.
8. Note the user Name and Password. These are used by the user to login to one-X Portal for IP Office.
10.Repeat the process for any other users who will be using one-X Portal for IP Office services.
11.Click on
to save the updated configuration back to the IP Office system.
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one-X Portal for IP Office Configuration: Enabling one-X Portal for IP Office Users
4.3 Initial one-X Portal for IP Office Login
The method of initial one-X Portal for IP Office configuration may vary:
· If the one-X Portal for IP Office was installed on the same server as the IP Office and Voicemail Pro applications as
part of a default installation of IP Office for Linux, no further configuration is required. The applications are
defaulted to interoperate. When you log into the one-X Portal for IP Office administration using the process below,
you will be taken directly to the final step, changing the one-X Portal for IP Office administrator password.
· If the one-X Portal for IP Office has been installed on on the same server as the IP Office application but is to also
support additional expansion systems, after initial configuration as above, the process for adding additional IP
Offices must be used to add the other systems. Refer to the one-X Portal for IP Office Installation Manual.
· If the one-X Portal for IP Office has been installed as the only application on the server, the process for stand alone
portal configuration needs to be used to configure the details of the IP Office and Voicemail Pro servers.
one-X Portal for IP Office Login
1. Open a web browser and enter the IP address of the IP Office Server Edition followed by :8080/onexportaladmin.html. This is the login path for the administrator access to the one-X Portal for IP Office application.
2. The login menu is displayed. If the message System is currently unavailable - please wait is displayed, the
one-X Portal for IP Office application is still starting. When the message disappears, you can login.
3. Enter the default administrator name (Administrator) and password (Administrator) and click Login.
4. Follow the process for one-X Portal for IP Office initial configuration as described in the one-X Portal for IP Office
Installation Manual.
5. As the final step, the one-X Portal for IP Office server will prompt you to change the password used for
administrator access.
6. Enter a new password and click Change Password.
7. You now have access to the one-X Portal for IP Office administration menus. For full details refer to the one-X Portal
for IP Office Administration manual.
8. Click on Log Out.
9. Click on User Login shown top-right.
10.The login window will display System in currently unavailable. When this message is no longer displayed,
attempt to login as a user.
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4.4 Initial AFA Login
The AFA menus provided by one-X Portal for IP Office are used to perform backup and restoration operations for the
application. The default password used for the menus should be changed.
AFA Login
1. Open a web browser and enter the IP address of the IP Office Server Edition followed by :8080/onexportal-afa.
html. This is the login path for the administrator access to the one-X Portal for IP Office AFA menus.
2. At the login menu, enter the name Superuser and the associated password. The default password is
MyFirstLogin1_0. After logging with the default password you will be prompted the following information including a
new password:
· Display Name
Enter a name for display in the one-X Portal for IP Office menus.
· Password/Confirm Password
Enter a password that will be used for future access.
· Backup Folder
This is the path to be used for backup and restore operations on the one-X Portal for IP Office server. Note that
even if backing up and restoring to and from an FTP or local PC folder, this server folder is still used for
temporary file storage.
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Chapter 5.
Server Maintenance
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5. Server Maintenance
The main configuration and control of the IP Office Server Edition is done via web browser access. After logging in using
the administrator name and password, you are able to view the status of the services provided by the server and to
perform actions such as stopping or starting those services.
· Logging In
43
· Changing the Web Password
44
· Starting/Stopping Application Services
· Server Shutdown
47
48
· Rebooting the Server
48
· Changing the IP Address Settings
· Date and Time Settings
49
50
· Upgrading an Application
53
· Uninstalling an Application
55
· Setting Update Repositories
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Server Maintenance:
5.1 Logging In
1. From a client PC, start the browser and enter https:// followed by the address of the IP Office Server Edition and
:7070. The port number can be changed through the Settings | General 74 menu after logging in.
2. The IP Office Server Edition login page is displayed.
3. Select the Language required.
4. Enter the name and password for IP Office Server Edition administration. The default name and password are
Administrator and Administrator. The password can be changed by selecting the Change Password 44 option.
5. If the login is successful, the Home
61
page of the server is displayed.
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5.2 Changing the Web Password
From the Logon menu you can select the Change Password option to perform a password change. When selected, fields
are displayed to entry the current password and for entry and confirmation of the new password. This password is also
used for SSH file access 88 to the server.
1. From a client PC, start the browser and enter https:// followed by the address of the IP Office Server Edition and
:7070. The port number can be changed through the Settings | General 74 menu after logging in.
2. The IP Office Server Edition login page is displayed.
3. Select the Language required.
4. Click on the Change password link. The change password menu is displayed.
5. Enter the current password and the new password.
· The new password must meet the complexity requirements that are displayed on the menu. When logged in
you can change the password complexity requirements 46 for future password changes through the Settings
menu.
6. Click OK. The menu will confirm whether the change was successful or not.
7. If the new password is accepted, click Cancel to return to the Login menu and then login
password.
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Server Maintenance: Changing the Web Password
5.3 Changing the Root Password
The root password for the server is set during the server installation. This is a password used for Linux command line
access and so is not normally used during normal operation. However, for security you can change the root password
through the web control menus.
1. Login
43
to the server's web configuration pages.
2. Select Settings and click on the System tab.
3. The new root password is set through the Change Root Password menu.
· New Password
Enter the new password for the server's root account.
· Confirm New Password
Confirm the new password.
4. Note the rules displayed for the password entry, enter the new password. The password complexity requirements
are set in the Password Rules Settings 46 menu. The rules set there are applied to changing both the root
password 45 and changing the web control administrator password 44 .
5. Click Save. The menu will confirm if the new password was accepted.
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5.4 Setting the Password Rules
You can configure the rules applied to new passwords. These rules are applied when changing the web administrator
password 44 . They are also applied when changing the root password 45 . The current rules are shown on the change
password menus when someone attempts to change either password.
1. Login
43
to the server's web configuration pages.
2. Select Settings and click on the System tab.
3. The current password rules are shown in the Password Rules Settings menu.
· Minimum password length
This field set the minimum length of new passwords. Note that the combined requirements of the fields below
for particular character types may create a requirement that exceed this value. Note also that the maximum
password length is 31 characters.
· Minimum number of uppercase characters
This field sets the number of uppercase alphabetic characters that new passwords must contain.
· Minimum number of lowercase characters
This field sets the number of lowercase alphabetic characters that new passwords must contain.
· Minimum number of numeric characters
This field sets the number of numeric characters that new passwords must contain.
· Minimum number of special characters
This field sets the number of non-alphanumeric characters that new passwords must contain.
· Allow character sequences
If this option is selected, character sequences such as 1234 or 1111 or abcd, are allowed in new passwords
without any restriction. When not selected, the maximum length of any sequence is set by the field below.
· Maximum allowed sequence length
This field is used to set the maximum allowed length of any character sequence when Allow character
sequences is not selected.
4. Adjust the rules are required and then click Save.
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Server Maintenance: Setting the Password Rules
5.5 Starting/Stopping Application Services
The application services installed on the IP Office Server Edition can be started and stopped individually. This may be
necessary for maintenance or if a particular service is not currently required, for example if one-X Portal for IP Office has
been installed but is not wanted or currently licensed.
The services can be set to automatically start after a server reboot. By default all the application services are
automatically started.
5.5.1 Starting a Service
1. Login
43
to the server's web configuration pages.
2. Select System. The services and their current status (running or stopped) are listed.
3. To start a particular service click on the Start button next to the service. To start all the services that are not
currently running, click on the Start All button.
5.5.2 Stopping a Service
1. Login
43
to the server's web configuration pages.
2. Select System. The services and their current status (running or stopped) are listed.
3. To start a particular service click on the Stop button next to the service. To stop all the services that are currently
running, click on the Stop All button.
4. The service's status changes to stopping while it is being stopped. If it remains in this state too long, the service
can be forced to stop by clicking on Force Stop.
5.5.3 Setting a Service to Auto Start
By default all the application services are automatically started.
1. Login
43
to the server's web configuration pages.
2. Select System. The services and their current status (running or stopped) are listed.
3. Use the Auto Start check box to indicate whether a service should automatically start when the IP Office Server
Edition is started.
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5.6 Server Shutdown
This process should be used when it is necessary to switch off the IP Office Server Edition for any period. Once the process
has been completed, power to the server can be switched off. To restart the server, switch the server power back on.
1. Login
43
to the server's web configuration pages.
2. After logging select the System
66
page. This page includes a server Shutdown button.
3. Click on Shutdown. You will be prompted to confirm the action.
4. Click Yes to confirm that you want to proceed with the shutdown.
5. The login page will be displayed again. Do not login again as the IP Office Server Edition will still be in the process
of stopping services.
6. After a few minutes, typically no more than 2 minutes though this will vary depending on the hardware specification
of the server, the server will shutdown.
7. Switch off power to the server.
5.7 Rebooting the Server
Rebooting the server will stop all currently running services and then stop and restart the server. Only those application
services which are set to Auto Start 47 will be automatically restarted after the reboot.
1. Login
43
to the server's web configuration pages.
2. After logging select the System
66
page. This page includes a server Reboot button.
3. Click on Reboot. You will be prompted to confirm the action.
4. Click Yes to confirm that you want to proceed with the reboot.
5. The login page will be displayed again. Do not login again immediately as the IP Office Server Edition will still be in
the process of stopping services prior to a reboot of the server.
6. After a few minutes, typically no more than 5 minutes though this will vary depending on the hardware specification
of the server, you should be able to login again.
7. Once logged in you can manually restart any services required if not set to Auto Start.
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Server Maintenance: Rebooting the Server
5.8 Changing the IP Address Settings
The IP address and other network settings used by the server can be changed through the server's web configuration
pages.
· Warning
Changing IP address and other network settings will require you to login again. If the server is using DHCP or is
switched to DHCP, the address obtained for the server is displayed on the server's command line display.
· The port used to access the web control menus can also be changed
1. Login
43
51
.
to the server's web configuration pages.
2. Select Settings.
3. Select System.
4. The IP address settings are shown in the Network section.
· Network Interface
Host Name
Sets the host name that the IP Office Server Edition should use. This setting requires the local network to
support a DNS server. Do not use localhost.
· Use DHCP
If selected, the IP address, subnet mask and default gateway information is obtained by the server making
DHCP requests. The related fields are greyed out and cannot be set manually, instead they show the values
obtained in response to the DHCP request.
· IP Address
Displays the IP address set for the server. If DHCP is not being used, the field can be edited to change the
setting.
· Subnet Mask
Displays the subnet mask applied to the IP address. If DHCP is not being used, the field can be edited to
change the setting.
· Default Gateway
Displays the default gateway settings for routing. If DHCP is not being used, the field can be edited to change
the setting.
· System DNS
Enter the address of the primary DNS server. This option is greyed out if the address of the DNS server is set
to be obtained from the DHCP server (see below).
· Automatically obtain DNS from provider
This setting is only used if Use DHCP is also selected. If selected, the server will attempt to obtain DNS server
details from the DHCP server.
5. Click Save. The server PC is restarted.
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5.9 Date and Time Settings
The date and time settings used by the server PC can be changed through the server's web configuration pages. The
current time being used by the server is shown on the System 66 menu.
1. Login
43
to the server's web configuration pages.
2. Select Settings.
3. Select System.
4. The date and time settings are shown in the Date Time section.
· Date
Shows the current date being used by the server. If Enable Network Time Protocol is selected, this is the
date obtained from the NTP server and cannot be manually changed.
· Time
Shows the current UTC time being used by the server. If Enable Network Time Protocol is selected, this is
the time obtained from the NTP server and cannot be manually changed. The current time being used by the
server is shown on the System 66 menu.
· Timezone
In some instances the time displayed or used by a function needs to be the local time rather than UTC time.
The Timezone field is used to determine the appropriate offset that should be applied to the UTC time above.
Note that changing the timezone can cause a Session expired message to appear in the browser.
· Enable Network Time Protocol
If this option is selected, the IP Office Server Edition will attempt to obtain the current UTC time from the NTP
servers listed in the NTP Servers list below. It will then use that time and make regular NTP requests to
update the date and time. The following options are only used if Enable Network Time Protocol is selected.
· NTP Servers
This field is used to enter the IP address of an NTP server or servers which should be used when Enable
Network Time Protocol is selected. Enter each address as a separate line. The network administrator or
ISP may have an NTP server for this purpose. A list of publicly accessible NTP servers is available at http://
support.ntp.org/bin/view/Servers/WebHome, however it is your responsibility to make sure you are aware
of the usage policy for any servers you choose. Choosing several unrelated NTP servers is recommended in
case one of the servers you are using becomes unreachable or its clock is unreliable. The operating system
uses the responses it receives from the servers to determine which are reliable.
· The IP Office system can also use NTP to obtain its system time. Using the same servers for the IP
Office Server Edition and IP Office system is recommended.
· Synchronize system clock before starting service
When using NTP, the time obtained by the operating system is used to gradually change the server's
hardware clock time. If this option is selected, an immediate update of the server's clock to match the NTP
obtained time is forced.
· Use local time source
When using NTP, the time obtained by the operating system is used to gradually change the server's
hardware clock time. If this option is selected, the server's hardware clock time is used as the current time
rather than the NTP time.
5. Click Save.
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Server Maintenance: Date and Time Settings
5.10 Changing the Web Control Port
By default, access to the web control menus uses https and port 7070. The port can be changed if necessary.
· Warning
Changing IP address and other network settings will require you to login again. If the server is using DHCP or is
switched to DHCP, the address obtained for the server is displayed on the server's command line display.
1. Login
43
to the server's web configuration pages.
2. Select Settings.
3. Select General.
4. The Application Port settings is shown in the Web Control section.
· Application Port
Change the port used for logging in. The default is 7070. If you change this value you must ensure that you do
not set it to a value already used by another service or application. For Server Edition Primary Server, Server
Edition Secondary Server and Server Edition Expansion System (L) servers, the associated protocol for the port
is fixed as https.
5. Click Save. The server will advise you that it is restarting the web service and that you will need to login again.
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5.11 Setting the Menu Inactivity Timeout
You can adjust the inactivity time applied to the web control menus.
·
! Note
Note that changing this setting will require you to login again.
1. Login
43
to the server's web configuration pages.
2. Select Settings.
3. Select General.
4. The Inactivity timeout is shown in the Web Control section.
· Inactivity Timeout
Select the period of inactivity after which the web session is automatically logged out. Changing this value will
require you to login again. The options are 5 minutes, 10 minutes, 30 minutes and 1 hour.
5. Click Save. The server will advise you that it is restarting the web service and that you will need to login again.
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Server Maintenance: Setting the Menu Inactivity Timeout
5.12 Upgrading Applications
The application services hosted by the IP Office Server Edition can be upgraded without having to reinstall or upgrade the
whole server. This is done using files either uploaded to the server (local) or downloaded by the server from an HTTP
folder (remote repository), see File Repositories 56 .
Once an .rpm file or files are available, the IP Office Server Edition web configuration pages will list the available versions
and allow switching between versions or simple upgrading to the latest version.
· Warning
Before upgrading or changing the version of any installed application or operating system components, you must
ensure that you have read the appropriate Avaya Technical Bulletins for the software release. The Technical
Bulletins detail supported versions of software and known issues or additional actions required for upgrading.
The options in this section cover the upgrading of individual components of the operating system and applications
supported by the IP Office Server Edition. If a full reinstallation is necessary, following suitable backup of the user data,
the server can be reinstalled from DVD.
5.12.1 Loading Application Files onto the Server
This method uploads the .rpm file for an application onto the IP Office Server Edition. The files can then be used to update
the applications. The alternative is to use files loaded into a remote software repository 58 .
1. Login
43
to the server's web configuration pages.
2. Select the Settings menu and then the General sub-menu.
3. Check that the Local checkbox for Applications is selected.
4. Click on the Browse button and browse to the location of the file
file name should now be listed in the File field.
56
that you want to load and select the file. The
5. Click Add. The server will now start uploading the file.
6. Repeat the process for any other files.
· Voicemail Pro
Each version of the Voicemail Pro server application is split into separate .rpm files for the server and each of
the prompt languages it supports. Unless advised otherwise, you should copy or upload the full set of files to
the file repository.
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5.12.2 Upgrading Application Files
Where multiple versions of a software component are available to the server, the web menus can be used to update or
change the current version installed.
1. Login
43
to the server's web configuration pages.
2. Select the Updates page.
3. The Services section displays the current version and latest available version of each application service.
· Some applications may not support upgrading or downgrading whilst the application is currently installed. For
those applications, the Change Version and Update buttons remain greyed out even if there are updates
available in the application file repository. These applications must first be uninstalled using the Uninstall
button before the Change Version and Update buttons become useable.
4. Select one of the following actions:
· To update an application to the latest version available, click on Update.
· To update all applications to the latest version available, click on Update All.
· To change the current version of an application, click on Change Version. Select the version required and
click Apply.
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Server Maintenance: Upgrading Applications
5.13 Uninstalling an Application
The Updates menu can also be used to uninstall an application service. When uninstalled the application is removed from
the list of available service unless files for reinstallation are present in the configured file repository.
1. Login
43
to the server's web configuration pages.
2. Select the Updates page.
3. The Services section displays the current version and latest available version of each application service.
4. To uninstall a service, click on Uninstall.
· If there are installation files for the application available in the application file repository
change to become an Install button.
56
, the button will
· If there are no installation files for the application available in the file repository, the application is no longer
listed.
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5.14 File Repositories
The Updates 70 and Web Client 81 menus use files stored in the configured file repositories. Each repository can be
either a set of files uploaded to the sever or the URL of a remote folder on an HTTP server.
You can add files to these repositories without affecting the existing operation of the server. However when the application
or operating system repositories contain later versions of the files than those currently installed, a
icon is displayed on
the Updates menu.
5.14.1 Source Files
Update files may be made available individually in response to particular issues or to support new IP Office releases. The
files are also included on the IP Office Server Edition DVD. Files can be extracted from a DVD .iso image using an
application such as WinZip.
· Warning
Before upgrading or changing the version of any installed application or operating system components, you must
ensure that you have read the appropriate Avaya Technical Bulletins for the software release. The Technical
Bulletins detail supported versions of software and known issues or additional actions required for upgrading.
File Type
Application Files
DVD/.iso Folder
Voicemail Pro
.rpm
\AVAYA\VMPro
one-X Portal for IP Office
.rpm
\AVAYA\ONEX
Windows Client Files
.exe
\AVAYA\THICK_CL
Operation System Files
.rpm
\CENTOS
· Voicemail Pro
Each version of the Voicemail Pro server application is split into separate .rpm files for the server and each of
the prompt languages it supports. Unless advised otherwise, you should copy or upload the full set of files to
the file repository.
5.14.2 Setting the Repository Locations
The IP Office Server Edition can use either remote or local software repositories to store software update files. Separate
repositories are configured for operating system updates, IP Office application installation files and Windows client files.
The files uploaded or present in the file repositories are used by the Updates
70
and Downloads
81
menus.
· Repository
If the Local option is not selected, this field is used to set the URL of a remote HTTP file repository
each repository must be different, the same URL must not be used for multiple repositories.
58
. Note that
· Local
This checkbox is used to set whether the file repository used is local (files stored on the IP Office Server Edition or
remote (a folder on a HTTP web server specified in the Repository field).
· File / Browse / Add
If the Local option is selected, this field and adjacent buttons can be used to browse to a specific update file. When
the file is located and selected, click Add to upload the file to the file store on the IP Office Server Edition.
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Server Maintenance: File Repositories
5.14.3 Uploading Local Files
The processes below can be used to upload files to the server if it is being used as a repository for that type of file.
5.14.3.1 Uploading Application Files
This method uploads the .rpm file for an application onto the IP Office Server Edition. The files can then be used to update
the applications. The alternative is to use files loaded into a remote software repository 58 .
1. Login
43
to the server's web configuration pages.
2. Select the Settings menu and then the General sub-menu.
3. Check that the Local checkbox for Applications is selected.
4. Click on the Browse button and browse to the location of the file
file name should now be listed in the File field.
56
that you want to load and select the file. The
5. Click Add. The server will now start uploading the file.
6. Repeat the process for any other files.
· Voicemail Pro
Each version of the Voicemail Pro server application is split into separate .rpm files for the server and each of
the prompt languages it supports. Unless advised otherwise, you should copy or upload the full set of files to
the file repository.
5.14.3.2 Uploading Operating System Files
This method uploads the .rpm file for an application onto the IP Office Server Edition. The files can then be used to update
the IP Office applications. The alternative is to use files loaded into a remote software repository 58 .
1. Login
43
to the server's web configuration pages.
2. Select the Settings menu and then the General sub-menu.
3. Check that the Local checkbox for Operating System is selected.
4. Click on the Browse button and browse to the location of the file
file name should now be listed in the File field.
56
that you want to load and select the file. The
5. Click Add. The server will now start uploading the file.
6. Repeat the process for any other files.
5.14.3.3 Uploading Windows Client Files
This method uploads the .rpm file for an application onto the IP Office Server Edition. The files can then be used to update
the IP Office applications. The alternative is to use files loaded into a remote software repository 58 .
1. Login
43
to the server's web configuration pages.
2. Select the Settings menu and then the General sub-menu.
3. Check that the Local checkbox for Downloads is selected.
4. Click on the Browse button and browse to the location of the file
file name should now be listed in the File field.
56
that you want to load and select the file. The
5. Click Add. The server will now start uploading the file.
6. Repeat the process for any other files.
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5.14.4 Creating Remote Software Repositories
Alternatively to using local files uploaded to the server 53 for updates, the server can be configured to display the
versions of files available for use in remote file folders hosted on an HTTP server.
Creating an Application Update Repository
1. Create a folder on the web server for the remote file repository. For example a folder called Applications.
2. If the folder is a sub-folder of the existing web site it will be browseable as part of that website's URL, ie. if the
folder is a sub-folder of wwwroot. If the folder is on a separate path, then it must be mapped to the web server
URL path, the process for this will depend on the HTTP server being used.
3. The folder directory must be browseable. For example, in IIS right -click on the folder, select Properties and
ensure that Directory Browse option is selected.
4. Copy the .rpm files from their source
56
into the folder.
5. From another PC, test that you can browse to the URL of the folder and that the list of files in the folder is
displayed.
6. Login to the IP Office Server Edition web configuration pages.
7. Select Settings and then General.
8. Uncheck the Local checkbox for Applications. Enter the URL of the HTTP server folder into the preceding field.
9. Click Save.
10.Select Updates.
11.If the server is able to access the HTTP folder, the details of the versions available will now reflect those available
in that folder. The message repository error indicates that the IP Office Server Edition was not able to connect to
the folder or not able to list the files in the folder.
Creating an Windows Client Repository
The process is the similar to that shown above for application .rpm files. However a separate folder on the HTTP server
must be used and the files placed in it are the .exe files used for installing the Windows applications.
Creating an Operating System Repository
The repository for operating system updates is different from those used for application updates and downloads. It must
be a YUM repository, details of how to setup and configure a YUM repository will depend on the version of Linux being
used on the HTTP server. Each time an .rpm file is added, deleted or changed, the directory must be updated using the
createrepo <folder_path> command.
In order to host the repository on a Windows web server, the folder must be setup and maintained on a Linux server
where the createrepo command can be used and the folder then copied to the Windows server.
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Chapter 6.
Server Menus
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6. Server Menus
The IP Office Server Edition web configuration pages are as follows:
· Home 61
This menu can be used to view the status of all the elements in the IP Office Server Edition and to launch the
administration tools for those elements.
· Logs 68
This menu has sub-menus for viewing and managing log records and log files.
· View 68
View the current log files for the server and the application services hosted by the server.
· Download 69
Create and download archive files of existing log records.
· Updates 70
Display the versions of applications and components installed and the alternate versions available.
· Settings 73
This menu has sub-menus for various areas of server configuration and operation.
· General 74
General server settings such as the locations of software update repositories.
· System 77
View and manage the server setting for date, time and IP address details.
· Downloads 81
This page can be used to download the installation packages for Windows applications such as the Voicemail Pro
client application.
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Server Menus:
6.1 Home
This menu is accessed by clicking on Home. It is the default menu shown after logging in to the web control menus for IP
Office Server Edition.
The menu gives an overview of the servers in the Server Edition network and can be used to launch the configuration and
monitoring tools for those servers. The menu varies slightly depending on the type of server being viewed.
Server Edition Primary Server
This type of Home menu is displayed on a Server Edition Primary Server server.
· Manage
This button can be used to launch IP Office Manager to administer the configure the IP Office switch elements
within the Server Edition network.
· When clicked, if IP Office Manager is not installed or does not match the version available to download and
install from the server, a menu is displayed allowing you to download a new version for installation. The same
check is also performed for the Voicemail Pro client used for configuration of the voicemail server.
· If this is the first time that the system's configuration has been loaded in IP Office Manager, the initial
configuration menu is displayed.
· one-X Portal Administration
Clicking this button launches a separate window for administrator login to the one-X Portal for IP Office application.
· Servers
This section display the status of the Server Edition Primary Server and, if present, Server Edition Secondary Server
server for the network. Hovering the cursor over a particular server displays additional information and also links
for additional tools.
· Launch SSA
Start the System Status Application (SSA). This is a Java based application hosted on the actual server.
· Web Management
Start web based management of the IP Office switch application on the server. This is not full configuration
access. It is limited to the menus needed for system registration and configuration for remote SSL VPN
support.
· IP Office Server Edition Primary Backup & Restore Actions
This section can be used to manually backup or restore the current settings held by the Server Edition Primary
Server. The folder location to backup to/restore from must first be set through the Backup & Restore Settings
section of the Settings | General 74 menu.
· Expansion Systems
This section displays the current status of the expansion servers in the network.
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Server Edition Secondary Server
This type of Home menu is displayed on a Server Edition Secondary Server server.
· Manage
This button can be used to launch IP Office Manager to administer the configure the IP Office switch elements
within the Server Edition network.
· When clicked, if IP Office Manager is not installed or does not match the version available to download and
install from the server, a menu is displayed allowing you to download a new version for installation. The same
check is also performed for the Voicemail Pro client used for configuration of the voicemail server.
· If this is the first time that the system's configuration has been loaded in IP Office Manager, the initial
configuration menu is displayed.
· Servers
This section display the status of the Server Edition Primary Server and, if present, Server Edition Secondary Server
server for the network. Hovering the cursor over a particular server displays additional information and also links
for additional tools.
· Launch SSA
Start the System Status Application (SSA). This is a Java based application hosted on the actual server.
· Web Management
Start web based management of the IP Office switch application on the server. This is not full configuration
access. It is limited to the menus needed for system registration and configuration for remote SSL VPN
support.
· Expansion Systems
This section displays the current status of the expansion servers in the network.
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Server Menus: Home
Server Edition Expansion System (L)
This type of Home menu is displayed on a Server Edition Expansion System (L) server. The only IP Office application
supported on such a server is an IP Office switch.
· Manage
This button can be used to launch IP Office Manager to administer the configure the IP Office switch elements
within the Server Edition network.
· When clicked, if IP Office Manager is not installed or does not match the version available to download and
install from the server, a menu is displayed allowing you to download a new version for installation. The same
check is also performed for the Voicemail Pro client used for configuration of the voicemail server.
· If this is the first time that the system's configuration has been loaded in IP Office Manager, the initial
configuration menu is displayed.
· Servers
This section display the status of the Server Edition Primary Server and, if present, Server Edition Secondary Server
server for the network. Hovering the cursor over a particular server displays additional information and also links
for additional tools.
· Launch SSA
Start the System Status Application (SSA). This is a Java based application hosted on the actual server.
· Web Management
Start web based management of the IP Office switch application on the server. This is not full configuration
access. It is limited to the menus needed for system registration and configuration for remote SSL VPN
support.
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one-X Portal for IP Office
This type of Home menu is displayed on a dedicated one-X Portal for IP Office server for the Server Edition network.
· one-X Portal Administration
Clicking this button launches a separate window for administrator login to the one-X Portal for IP Office application.
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Server Menus: Home
6.2 Solution Management
This menu is used by the Server Edition Primary Server to upgrade the IP Office services running on the servers in the
Server Edition network. It is used to load an upgrade file onto the Server Edition Primary Server which can then be used
to upgrade the Linux based servers, ie. the Server Edition Primary Server, the Server Edition Secondary Server and Server
Edition Expansion System (V2). one-X Portal for IP Office only servers need to be upgrade separately either by bootable
device such as DVD or using .rpm files 71 .
· Solution Upgrade File
This field is used to specify the full URL location of an upgrade file in the form of an .iso file and to then upload that
file. The source file can be located on an http, https or ftp file server. Depending on the operation of the file server,
a name and password may need to be included in the URL.
· URL Format for File Server Requiring Authorisation:
<http|https|ftp>://<username>:<password>@<server_address>:<port>/<path_to_file>/<file_name>
· URL Format for File Server Not Requiring Authorisation:
<http|https|ftp>://<server_address>:<port>/<path_to_file>/<file_name>
· Solution Upgrade Actions
Once an upgrade file has be loaded, it can be used to upgrade the various different types of server indicated here.
Whilst an upgrade is in progress, connect to and use of the services on those servers may be interrupted. Therefore
this should be done after a warning to any users likely to be affected.
· Servers
This section indicates the current version of .iso that the networks Server Edition Primary Server and Server Edition
Secondary Server are running and whether an update is available.
· Expansion Systems
This section indicates the current version of .iso that the networks expansion systems are running and whether an
update is available.
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6.3 System
This menu is accessed by selecting System. The menu provides an overview of the server status including the status of
the application services running on the server.
· Services
This table lists the services being supported by the server. In addition to showing the status of the service, it also
contains buttons to start/stop each service and to select whether the service should be automatically started
whenever the server is started. Clicking on the link for Mem/CPU usage will display a summary graph of CPU and
memory usage by the application.
· Notifications
This table gives a summary of the most recent log messages generated by the services running on the IP Office
Server Edition. More detailed information is available through the Logs 68 page.
· System
This table gives a general overview of the sever status. This section also provides controls to shutdown or reboot
the server. Note that it may take up to 10 minutes for CPU usage data to appear after a server reboot.
· OS/Kernel:
The overall version of the CentOS operating system installed on the server and the version of the
operating system kernel.
· Up Time:
This field shows the system running time since the last server start.
· Server Time:
This field shows the current time on the server.
· Average CPU Load:
This field shows the average CPU load (percentage use) for the preceding minute, 5 minute and 15 minute
periods.
· Material Code:
This field shows the material code for the server. This code is used as part of the system registration with
the Avaya Global Registration Tool (GRT).
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Server Menus: System
· Model Info:
This field shows the model information for the server.
· System Manufacturer Serial No:
This field shows the manufacturer's serial number for the server.
· Last Successful Logon:
This field shows the date and time of the last successful logon, including the current logon.
· Unsuccessful Logon Attempts:
This field shows a count of unsuccessful logon attempts.
· Shutdown
Selecting this button will start a process that will stop all the application services and then shutdown IP Office
Server Edition. This process should be used when it is necessary to switch off the IP Office Server Edition for
any period. Once the process has been completed, power to the server can be switched off. To restart the
server, switch the server power back on.
· Reboot
Selecting this button will start a process that will stop all the application services and then stop and restart the
IP Office Server Edition and services. Note that this stops all services. To stop and restart individual application
services, use the buttons shown for each service in the Services panel above.
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6.4 Logs
This menu is accessed by selecting Logs. The menu is divided into two sub-menus:
· View 68
View the current log files for the server and the application services hosted by the server.
· Download 69
Create and download archive files of existing log records.
6.4.1 View
This menu is accessed by selecting Logs and then clicking on the View tab. This menu can be used to view application
logs and audit log records.
· Application Log
This table lists the log records for a selected server application supported by the IP Office Server Edition. The
Application drop-down is used to select which records are shown. Clicking on a column header sorts the records
using that column. The records shown are all those generated since the last time the log files were archived using
the Create Archive command on the Logs | Download 69 page. For Voicemail Pro the level of log information
output is set through the Debug section of the Settings | General 74 menu. For one-X Portal for IP Office the
level of log information output is set through the applications own administration menus, not through the IP Office
Server Edition menus.
· Audit Log
This table lists the actions performed by users logged in through the IP Office Server Edition's web browser
interface. Clicking on a column header sorts the records using that column.
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Server Menus: Logs
6.4.2 Download
This menu is accessed by selecting Logs and then clicking on the Download tab. This menu is used to create, manage
and download archives of previous log files.
The log files are compressed into an archive file which can then be downloaded by clicking on the link. The archive files are
in .tar.gz format. The log files within this type of archive file can be extracted by a range of utility applications including
WinZip.
To Create Archive Files
1. Click on the Create Archive button. Any log records recorded since the last creation of an archive are placed into
archive files for each service.
2. The new archive files are listed in the web page.
To Download Archive Files
1. Any archive file can be downloaded by clicking on the file name of the archive file.
2. The process for the download and the location to which the file is downloaded will depend on the browser being
used.
To Delete Archive Files
1. To delete an archive, select the Delete checkbox next to the archive file in the list. To select all the archive files
click on Select All.
2. To delete the selected files, click on Delete Selected.
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6.5 Updates
This menu is accessed by selecting Updates. The menu displays the different versions of server operating system files
and application files available in the file repositories. The file repository locations are configured through the Settings |
General 74 page.
· Warning
Before upgrading or changing the version of any installed application or operating system components, you must
ensure that you have read the appropriate Avaya Technical Bulletins for the software release. The Technical
Bulletins detail supported versions of software and known issues or additional actions required for upgrading.
The menu is divided into 2 sections:
· Services 71
This section displays the current version of application files and whether update files are available.
· System 72
This section displays the current version of the operating system and whether update files are available.
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Server Menus: Updates
6.5.1 Services
This menu is accessed by selecting Updates. The Services section shows details of the current version of each application
installed and the latest version available.
· The Change Version, Update and Update All buttons in the panel are not useable unless appropriate update
files are available in the applications software repository 56 . This also affects the availability of the Install
button option.
· Change Version
Clicking on this button shows the update files available for the related application in the server's file repository 56 .
The current version is selected. Selecting another version and then clicking Apply will upgrade or downgrade to the
selected version.
· Update
Clicking on this button will start an update of the related application to the latest available version in the
application file repository 56 .
· Uninstall
Clicking on this button will uninstall the selected application.
· If there are installation files for the application available in the application file repository
change to become an Install button.
56
, the button will
· If there are no installation files for the application available in the file repository, the application is no longer
listed.
· Install
This button is displayed if an application is uninstalled and update files for the application are available in the file
repository.
· Check Now
Clicking this button makes the IP Office Server Edition recheck the version of update files available in the file
repository. Normally it does this automatically when the Updates page is loaded.
· Clear Local Cache
This button can be used to remove older update installation files and other material that may accumulate on the
server over time.
· Update All
If this button is clicked, those applications that support upgrading without being uninstalled (see above) are
updated to the latest versions available in the application file repository.
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6.5.2 System
This menu is accessed by selecting Updates. The System section shows details of the operating system and whether
there are updates available.
· Check Now
Clicking this button makes the IP Office Server Edition recheck the version of update files available in the file
repository. Normally it does this automatically when the Updates page is loaded.
· Review updates
Clicking this button will display a list of the available update files. This list allows selection of which updates you
want to install.
· Update All
Clicking this button will install all the available updates without going through the process of selecting with updates
to install.
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Server Menus: Updates
6.6 Settings
This menu is accessed by selecting Setting. The menu has two tabs for various areas of server configuration and
operation.
· General 74
General server settings such as the locations of software update repositories.
· System 77
View and manage the server setting for date, time and IP address details.
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6.6.1 General
This menu is accessed by selecting Settings and then clicking on the General tab. This menu is used for a wide variety of
server settings.
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Server Menus: Settings
Software Repositories
The IP Office Server Edition can use either remote or local software repositories to store software update files. Separate
repositories are configured for operating system updates, IP Office application installation files and Windows client files.
The files uploaded or present in the file repositories are used by the Updates
70
and Downloads
81
menus.
· Repository
If the Local option is not selected, this field is used to set the URL of a remote HTTP file repository
each repository must be different, the same URL must not be used for multiple repositories.
58
. Note that
· Local
This checkbox is used to set whether the file repository used is local (files stored on the IP Office Server Edition or
remote (a folder on a HTTP web server specified in the Repository field).
· File / Browse / Add
If the Local option is selected, this field and adjacent buttons can be used to browse to a specific update file. When
the file is located and selected, click Add to upload the file to the file store on the IP Office Server Edition.
Watchdog
· Log files age (days)
Sets the number of days that log file records are retained. This does not affect log file archives
one-X Portal for IP Office which performs its own log file size limitation.
69
. Not applied to
Web Control
Note that changing any of these settings will require you to login again.
· Application Port
Change the port used for logging in. The default is 7070. If you change this value you must ensure that you do
not set it to a value already used by another service or application. For Server Edition Primary Server, Server
Edition Secondary Server and Server Edition Expansion System (L) servers, the associated protocol for the port
is fixed as https.
· Inactivity Timeout
Select the period of inactivity after which the web session is automatically logged out. Changing this value will
require you to login again. The options are 5 minutes, 10 minutes, 30 minutes and 1 hour.
Voicemail Settings
This section can be used to set the debug logging level used by certain applications. For the one-X Portal for IP Office the
logging level is set through the applications own web administration menus. Log files are retrievable through the Logs |
Download 69 menu.
· Debug Level
This control is used to set the level of information that the voicemail service includes in its log files. The options are
None, Critical, Error, Warning, Information and Verbose. The default level is Critical.
one-X Portal Settings
The location of the <one-X Portal for IP Office server is required by other applications running on the Server Edition
network.
· Use Local IP
Select this option is the server is hosting the one-X Portal for IP Office application. If not selected, the IP address of
the server hosting the one-X Portal for IP Office must be indicated in the Remote IP field below.
· Remote IP
If Use Local IP is not selected, this field is used to indicate the IP address of the server hosting the one-X Portal
for IP Office application.
Backup and Restore
These controls allow you to backup and restore the application settings being used selected IP Office applications.
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· Voicemail Pro Server
For the Voicemail Pro server, these controls can only be used to restore an existing backup. Using the Voicemail Pro
client, the voicemail server can be configured to perform regular (daily, weekly and or monthly) automatic backups
of selected options including messages and prompts. The Voicemail Pro client can also be used to perform an
immediate backup. When the Restore button is selected, the backups available in the backup folder (/opt/vmpro/
Backup/Scheduled) are listed. The backup name includes the date and time and whether the backup was a manual
or scheduled backup. When the required backup is selected, clicking OK will start the restoration process. For
details refer to the Voicemail Pro client help.
· one-X Portal for IP Office
one-X Portal for IP Office has its own method of backup and restore that can be access through the one-X Portal for
IP Offices web client administration.
Backup & Restore Settings
These options are used to set the file location for the Backup and Restore controls provided on the Home
61
menu.
· URL
Set the location of the folder to be used as the backup and restore location for files. The full path including protocol
must be entered.
· Local
Select this option if the file location is a local folder that does not require authentication for file access.
· Username
Set the user name needed for access to the folder if authentication is required.
· Password
Set the password needed if authentication is required.
· Confirm Password
Confirm the password.
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Server Menus: Settings
6.6.2 System
This menu is accessed by selecting Settings and then clicking on the System tab. This menu is used to adjust server
settings such as its IP address settings and time settings.
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Network
· Network Interface
Host Name
Sets the host name that the IP Office Server Edition should use. This setting requires the local network to
support a DNS server. Do not use localhost.
· Use DHCP
If selected, the IP address, subnet mask and default gateway information is obtained by the server making
DHCP requests. The related fields are greyed out and cannot be set manually, instead they show the values
obtained in response to the DHCP request.
· IP Address
Displays the IP address set for the server. If DHCP is not being used, the field can be edited to change the
setting.
· Subnet Mask
Displays the subnet mask applied to the IP address. If DHCP is not being used, the field can be edited to
change the setting.
· Default Gateway
Displays the default gateway settings for routing. If DHCP is not being used, the field can be edited to change
the setting.
· System DNS
Enter the address of the primary DNS server. This option is greyed out if the address of the DNS server is set
to be obtained from the DHCP server (see below).
· Automatically obtain DNS from provider
This setting is only used if Use DHCP is also selected. If selected, the server will attempt to obtain DNS server
details from the DHCP server.
· Create Subinterface
This control can be used to create an additional VLAN subnet on the same port. When clicked, the menu for the
subinterface network settings is displayed.
· Delete Subinterface
Delete the subinterface.
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Server Menus: Settings
Date Time
These settings are used to set or obtain a UTC date and time value for use by the IP Office Server Edition and services.
· Date
Shows the current date being used by the server. If Enable Network Time Protocol is selected, this is the
date obtained from the NTP server and cannot be manually changed.
· Time
Shows the current UTC time being used by the server. If Enable Network Time Protocol is selected, this is
the time obtained from the NTP server and cannot be manually changed. The current time being used by the
server is shown on the System 66 menu.
· Timezone
In some instances the time displayed or used by a function needs to be the local time rather than UTC time.
The Timezone field is used to determine the appropriate offset that should be applied to the UTC time above.
Note that changing the timezone can cause a Session expired message to appear in the browser.
· Enable Network Time Protocol
If this option is selected, the IP Office Server Edition will attempt to obtain the current UTC time from the NTP
servers listed in the NTP Servers list below. It will then use that time and make regular NTP requests to
update the date and time. The following options are only used if Enable Network Time Protocol is selected.
· NTP Servers
This field is used to enter the IP address of an NTP server or servers which should be used when Enable
Network Time Protocol is selected. Enter each address as a separate line. The network administrator or
ISP may have an NTP server for this purpose. A list of publicly accessible NTP servers is available at http://
support.ntp.org/bin/view/Servers/WebHome, however it is your responsibility to make sure you are aware
of the usage policy for any servers you choose. Choosing several unrelated NTP servers is recommended in
case one of the servers you are using becomes unreachable or its clock is unreliable. The operating system
uses the responses it receives from the servers to determine which are reliable.
· The IP Office system can also use NTP to obtain its system time. Using the same servers for the IP
Office Server Edition and IP Office system is recommended.
· Synchronize system clock before starting service
When using NTP, the time obtained by the operating system is used to gradually change the server's
hardware clock time. If this option is selected, an immediate update of the server's clock to match the NTP
obtained time is forced.
· Use local time source
When using NTP, the time obtained by the operating system is used to gradually change the server's
hardware clock time. If this option is selected, the server's hardware clock time is used as the current time
rather than the NTP time.
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Password Rules Settings
· Minimum password length
This field set the minimum length of new passwords. Note that the combined requirements of the fields below
for particular character types may create a requirement that exceed this value. Note also that the maximum
password length is 31 characters.
· Minimum number of uppercase characters
This field sets the number of uppercase alphabetic characters that new passwords must contain.
· Minimum number of lowercase characters
This field sets the number of lowercase alphabetic characters that new passwords must contain.
· Minimum number of numeric characters
This field sets the number of numeric characters that new passwords must contain.
· Minimum number of special characters
This field sets the number of non-alphanumeric characters that new passwords must contain.
· Allow character sequences
If this option is selected, character sequences such as 1234 or 1111 or abcd, are allowed in new passwords
without any restriction. When not selected, the maximum length of any sequence is set by the field below.
· Maximum allowed sequence length
This field is used to set the maximum allowed length of any character sequence when Allow character
sequences is not selected.
Change Root Password
· New Password
Enter the new password for the server's root account.
· Confirm New Password
Confirm the new password.
Avaya Office LAN Mapping
· Avaya Office LAN1
These settings are used for the LAN1 interface of the IP Office server. LAN1 is also referred to as LAN.
· Network Interface
Use the drop-down to select which port on the server should be used for LAN1.
· Avaya Office LAN2
These settings are used for the LAN2 interface of the IP Office server. LAN2 is also referred to as WAN.
· Network Interface
Use the drop-down to select which port on the server should be used for LAN2.
System Identification
· System ID (SID):
This is the unique system reference that is used to validate licenses issued for this particular system.
· Licensing Mode:
Indicates the licensing method being used by the system. Internal indicates that the system uses a unique
system ID based on the system hardware. Currently Internal is the only supported option.
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Server Menus: Settings
6.7 Downloads
This menu is accessed by selecting Downloads. The menu is used to download files for use on the local PC. For example,
the Voicemail Pro client used to administer the Voicemail Pro server application.
The file repository location is configured through the Settings | General
74
page.
The files included in the installation may vary. Typical files are listed below. Note that some packages require the addition
of licenses to the system and configuration changes. Refer to the specific installation manuals for those applications:
· VmPro...ClientOnly.exe
This is the installation package for the Voicemail Pro client application used to administer the Voicemail Pro server
application.
· VmPro...Mapi.exe
This is the installation package for the MAPI proxy. This can be installed on a Windows PC in the same network as
the Windows Exchange server. It allows the Linux based Voicemail Pro server to access UMS services. Refer to the
Voicemail Pro installation manual.
· Admin...
This is the installation package for the IP Office Manager application. Note that this is an installer for IP Office
Manager, System Monitor and System Status Application tools only. It is not the full IP Office Administration and
User package used with other IP Office systems.
· DLink...
This is the installation package for the IP Office DevLink 3rd-party TAPI interface.
· Flare...
This is the installation package for the IP Office Flare application.
· TAPI...
This is the installation package for the IP Office 1st -party TAPI interface.
· Softconsole...
This is the installation package for the IP Office SoftConsole application. This is an application used by receptionist
and operator type users to answer and distribute incoming calls.
· ...Softphone...
This is a SIP softphone application for use by individual users. Separate installation packages are provided for
Windows and Mac PCs.
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6.8 VNC
This menu is available for servers running CentOS 6.0 and higher. It allows the user to log in to remotely to the CentOS
graphical desktop.
Settings
This menu is used to start and stop the VNC service supported on the server. The password used is the root password for
the server.
View
This menu is used to connect to and display the desktop using VNC. The password used is the root password for the
server.
Once the password is accepted, the operating system desktop is displayed. To continue the root password needs to be
entered again.
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Server Menus: VNC
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Chapter 7.
Additional Processes
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7. Additional Processes
This section details processes that are not normally required but may be useful. These should only be attempted if you are
confident with Linux commands and managing a Linux based system.
· Changing the Root Password
· SSH File Transfers
87
88
· Command Line Controls
89
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Additional Processes:
7.1 Changing the Root Password
The root password for the server is set during the server installation. This is a password used for Linux command line
access and so is not normally used during normal operation. However, for security you can change the root password
through the web control menus.
1. Login
43
to the server's web configuration pages.
2. Select Settings and click on the System tab.
3. The new root password is set through the Change Root Password menu.
· New Password
Enter the new password for the server's root account.
· Confirm New Password
Confirm the new password.
4. Note the rules displayed for the password entry, enter the new password. The password complexity requirements
are set in the Password Rules Settings 46 menu. The rules set there are applied to changing both the root
password 45 and changing the web control administrator password 44 .
5. Click Save. The menu will confirm if the new password was accepted.
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7.2 SSH File Transfers
The directory structure of files on the server can be accessed using any file transfer tool that supports SFTP/SSH. For
example WS_FTP or SSH Secure Shell.
1. Start your SFTP or SSH file application and connect to the IP Office Server Edition PC. The exact method will depend
on the application being used.
a. Enter the details for the IP Office Server Edition:
· The Host Name is the IP address of the IP Office Server Edition.
· The User Name is webcontrol.
· The Protocol is SFTP/SSH.
· The Port is 22. If this is the first time the application has connected to the server, accept the
trusted key.
b. If this is the first time the application has connected to the IP Office Server Edition, accept the trusted
key.
c. When prompted, enter the webcontrol user password
44
, the default is web.
2. The default folder displayed after logging in is /home/webcontrol.
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Additional Processes: SSH File Transfers
7.3 Command Line
There are a range of IP Office Server Edition commands that can be performed from the server's command line when
logged in as the webcontrol user. The commands are grouped into three tiered sets, each set protected by a separate
password.
· General Commands 90
These commands are used mainly to display information about the server and the services it is running. Access to
these commands is controlled by the webcontrol user password.
· Administrator Commands 92
These commands allow you to stop, start, restart and update the services. Access to these commands is
controlled by the webcontrol user password and an additional administrator password.
· Configuration Commands 93
These commands allow you to change server settings. Access to these commands is controlled by the
webcontrol user password, the administrator password and an additional configurator password.
1. Log in to the server's webcontrol user account:
· If logging in at the on the server:
a. At the Command: prompt, enter login.
b. At the login: prompt enter webcontrol.
c. At the Password: prompt, enter the password (the default is web).
· If logging in remotely:
a. Start your SSH shell application and connect to the IP Office Server Edition PC. The exact method will
depend on the application being used.
· The Host Name is the IP address of the IP Office Server Edition.
· The User Name is webcontrol.
· The Protocol is SFTP/SSH.
· The Port is 22. If this is the first time the application has connected to the server, accept the
trusted key.
b. If this is the first time the application has connected to the IP Office Server Edition, accept the trusted
key.
c. When prompted, enter the webcontrol user password
44
, the default is web.
2. You should now be at the > prompt. From this prompt you can perform various general commands
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.
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7.3.1 General Commands
In the commands below, <application> is replaced with name of the required application: voicemail, onexportal,
watchdog or all.
At the > prompt, the following commands can be used:
· admin
Change to the Admin >
92
prompt. The administrator password is required.
· exit
Exit the > prompt. At this level this is the same as logging out.
· help
Display general help on entering commands.
· history
Display the history of commands used in the current session.
· list
Display a list of commands.
· logout
End the session and logout.
· password
Change the webcontrol password.
· show <application>
Show information about the application including its current status, version, boot on start setting and any watchdog
alarms for the application.
> show voicemail
Voicemail Pro is running.
Boot at startup: on.
Version: 6.0.6.19
Watchdog alarms:
[15:24:19 - 21 Apr 2010] Voicemail Pro crashed, restarting.
· show backup <application>
Show information about the backups available for the entered application.
> show backup voicemail
<Backups>
/opt/vmpro/Backup/Scheduled/Immediate/VMPro_Backup_07122011075040|Immediate|Immediate|2011-12-07
</Backups>
· show config
Show a summary of the applications being supported by the IP Office Server Edition.
> show config
Services Repository: http://www.avaya.com/support/ipoffice/
OS Repository: http://www.avaya.com/support/centos/
Applications Version Boot at startup
Voicemail Pro: 6.0.20.1, on.
one-X Portal: 6.0.20.1, off.
Watchdog: 6.0.6.19, on.
CLI 6.0.6.1 Operating System: CentOS 5.4
Kernel version: 2.6.18-92.1.18.el5
Last updated: 2010-04-27 – 15:30
· show logging <application>
Show logging information for the application. This includes both audit trail commands, watchdog alarms and the
applications own log output.
> show logging voicemail
# Last command:
[15:24:19 - 21 Apr 2010] Voicemail Pro starting…
[15:25:00 - 21 Apr 2010] Voicemail Pro started.
# Watchdog alarms:
[15:24:19 - 21 Apr 2010] Voicemail Pro crashed, restarting.
# Voicemail Pro log file:
...
· show status <application>
Show the status (running, starting or stopped) of the application.
> show status voicemail
Voicemail Pro is running.
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Additional Processes: Command Line
· show time
Show the current date and time on the server.
> show time
Current date and time: 15:30:00 - 21 Apr 2010
· show updates <application>
Show the current version of the application and the versions available in the updates repository.
> show updates voicemail
Current Voicemail Pro Version: 6.0.6.19
Available Versions:
- Voicemail Pro 6.0.7.1
- Voicemail Pro 6.0.8.3
- Voicemail Pro 6.0.9.5
· top
Return to the >
90
prompt.
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7.3.2 Administrator Commands
The Admin> prompt is accessed by entering admin at the > general command prompt
administrator password (the default password is Administrator).
90
and then entering the
In the commands below, <application> is replaced with name of the required application: voicemail, onexportal,
watchdog or all.
At the Admin> prompt, the following commands can be used:
· auditlog
Display a log of application commands executed.
· configure
Change to the Configure>
93
prompt. The configurator password is required.
· exit
Exit the Admin> prompt and return to the > prompt
90
.
· forcestop <application>
Stop the specified application. This is a forced shutdown of the application. For a polite shutdown use the stop
command.
· help
Display general help on entering commands.
· history
Display the history of commands used in the current session.
· list
Display a list of commands.
· logout
End the session and logout.
· password
Change the administrator password required to access the Admin> prompt.
· restart <application>
Restarts specified application.
· root
Access the root user account. The root user password is required.
· start <application>
Start the specified application.
· stop <application>
Stop the specified application. This is a controlled shutdown of the application. The command prompt is redisplayed
once the application is stopped. To force a shutdown of an application user forcestop.
· update <application> <version>
Begin an update of the specified application to a specified version. The versions available for upgrade can be shown
using the show updates <application> command. In addition to the standard applications, cli can also be
specified.
· top
Return to the >
90
prompt.
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Additional Processes: Command Line
7.3.3 Configuration Commands
The Configure> prompt is accessed by entering configure at the Admin> prompt
password (the default password is Configurator).
92
and then entering the configurator
In the commands below, <application> is replaced with name of the required application: voicemail, onexportal,
watchdog or all.
At the Configure> prompt, the following commands can be used:
· autostart <application> <on/off>
Change the autostart settings of an application.
· backup <application>
Backup the application. This command is currently only supported for the onexportal application.
· exit
Exit the Configure> prompt and return to the Admin>
92
command prompt.
· help
Display general help on entering commands.
· history
Display the history of commands used in the current session.
· list
Display a list of commands.
· logout
End the session and logout.
· password
Change the configuration password required to access the Configure> prompt.
· install <application>
Install an application from the repository.
· repository <type> <link>
Set the location for the updates repository.
· The <type> value indicates the repository:
· os
Operating system repository.
· services
Applications repository.
· The <link> value indicates the repository location.
· restore <application>
Restore an application. This command is currently only supported for the onexportal application.
· search
Search for an application and display basic information if found on the server.
· show
Display a list of installed applications.
· startup <application> <on/off>
Set the start on boot up setting for an application.
· uninstall <application>
Uninstall an application.
· top
Return to the >
90
prompt.
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Index
Index
A
Address
DNS 49, 77
IP 49, 77
Administrator
Login 36
Application
Install 53
Uninstall 55
Upgrade 53
Application Logs 68
Archive 69
Audit Log 68
Auditlog 92
Autostart 93
B
Backup 74, 93
C
CentOS 8
Change Password
Root Password 87
Web Browser Password 44
Clients 81
clish 89
Configuration
one-X Portal for IP Office 36
Voicemail Pro 26
CPU
Usage 66
Create Archive 69
D
Date 50, 77
Default
Gateway 49, 77
Password 43
DHCP 49, 77
Disk
Usage 66
DNS 49, 77
Download
Logs 69
Windows Clients 81
F
Forcestop 92
Local 74
Log Files Age 74
Logging In 43
Login 30
Administrator 36
Logs 68
Application 68
Archive 69
Audit 68
Download 69
Log Files Age 74
M
Mask 49, 77
Memory
Usage 66
Menu
Download 69
General 74
Home 66
Logs 68
Logs Download 69
Logs View 68
Services 71
Settings 73
System 72, 77
Updates 70
Updates Services 71
Updates System 72
View 68
Windows Clients 81
N
Network Time Protocol 50, 77
no Remote 30
Notifications 66
NTP 50, 77
O
one-X Portal for IP Office
Configuration 36
P
Passwd 87
Password 92, 93
Change 36
Root Password 87
Web Browser Password
Port
Web Control 74
44
G
R
Gateway 49, 77
General 74
RAM
Usage 66
Reboot 48, 66
Remote Software Repositories 58
Repositories 58
Repository 74, 93
Restart 92
Restore 74, 93
Root 92
H
Home 66
Host Name 49, 77
I
Initial configuration 36
Install
Application 53
Service 53
IP Address 49, 77
IP Office
Check 36
Select 36
L
Linux 8
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S
Server
NTP 50, 77
Reboot 48, 66
Shutdown 48, 66
Server Name 30
Service
Install 53
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Service
Uninstall 55
Upgrade 53
Services 71
Start 66
Starting 47
Status 66
Stop 66
Stopping 47
Settings 73
SFTP 88
Show 90
Shutdown 48, 66
SNMP 74
SNMP Support 74
Software 30
Repositories 58
Software Repositories 74
SSH access 88
Start 92
Start Services 66
Startup 93
Status 66
Stop 92
Stop Services 66
Subnet Mask 49, 77
System 72, 77
T
Time
Timezone
50, 77
U
Uninstall
Application 55
Service 55
Unit Name/IP Address 30
Update 92
Services 71
System 72
Updates
Services 70
System 70
Upgrading Applications 53
Usage
CPU 66
Disk 66
Memory 66
V
View Logs 68
Voicemail Pro
Configuration 26
Limitations 9
Voicemail Pro Client
run 30
Voicemail Pro Client window 30
Voicemail Pro Login window 30
Voicemail Pro Server
connect 30
W
WAN 30
Watchdog 74
Web Control Port 74
Windows Clients 81
Workstation 30
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Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Avaya before they become applicable to any
particular order or contract. The company reserves the right to make alterations
or amendments to the detailed specifications at its discretion. The publication of
information in this document does not imply freedom from patent or other
protective rights of Avaya or others.
All trademarks identified by the ® or ™ are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.
This document contains proprietary information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
© 2012 Avaya Inc. All rights reserved.
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