Stratagy Tech Bulletin (32)

Stratagy Tech Bulletin (32)
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Stratagy®
Technical Bulletin
TB40-0027
November, 1999
4100044
Stratagy Release 3.1
This bulletin introduces the new Stratagy 6D and Stratagy 24D Voice Processing systems. It also
introduces a new software release for the Stratagy Flash and Stratagy DK Voice Processing systems. For
details on any of the following subjects, see the R3 Stratagy Installation & Maintenance Guide, Stratagy
Flash Installation Guide, and Stratagy DK Installation Guide. Most Stratagy R2 systems can be upgraded
to Stratagy R3.1 (see “Upgrade Stratagy R2 Software/Hardware to R3” on Page 12).
Hardware Description
Release 3.1 introduces two new hardware platforms to the Stratagy product line, the Stratagy 6D and
Stratagy 24D. The Stratagy 24 Plus will continue to ship using the same Pentium®-based PC hardware
platform as it has in the past but will come equipped with a Dialog/4™ four-port voice board from
Dialogic®. There are no 3.1 hardware changes to the Stratagy DK or the Stratagy Flash.
Stratagy 6D
The Stratagy 6D (part number SG-6D) is a desktop PC consisting of a custom PC-based motherboard, a
hard disk drive that provides up to 120 hours of storage, a 3.5” floppy disk drive, an internal modem board,
and one serial port that supports either a host IVR connection or SMDI integration. The serial ports and
VGA circuitry that supports the optional monitor is built onto the motherboard, eliminating the need for
additional cards in the system.
The Stratagy 6D comes standard with two voice ports built into the custom motherboard. Using an optional
Dialogic Proline/2V™ or Dialog/4 voice board purchased from Toshiba, the voice ports can be expanded
to four or six ports.
Stratagy 24D
The Stratagy 24D (part number SG-24D) is a desktop PC that comes equipped with a custom PC-based
motherboard, a hard disk drive that provides up to 120 hours of storage, a 3.5” floppy disk drive, and four
serial ports. The serial ports and VGA circuitry that supports the optional monitor is built onto the
motherboard, eliminating the need for additional cards in the system.
The Stratagy 24D comes standard with four voice ports built into the motherboard. The Stratagy 24D
supports a combination of Proline/2V, Dialog/4 and D/160SC-LS™ voice boards to reach a maximum of
24 voice ports.
A combination of up to four connections can be made to the Stratagy 24D serial ports:
♦
Fax/Modem 1
♦
Fax/Modem 2
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700
http://telecom.toshiba.com
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Release 3.1 Features
♦
IVR Host Connectivity
♦
SMDI Integration
TB40-0027
Optional Equipment
Both the Stratagy 6D and Stratagy 24D will support keyboard and monitor connections as options. The
Stratagy 24D also supports the Fax Messaging, Fax on Demand and Fax Back as additional software
features.
The Stratagy 24 Plus will continue to ship with the keyboard, monitor and fax software as standard. See the
R3 Stratagy General Description for complete details on standard and optional equipment for all Release
3.1 Stratagy systems.
A larger version of the Stratagy 24D, the Stratagy 24D-L (part number SG-24D-L), comes equipped with
20 voice ports. The Stratagy 24D-L ships with the 16 port Dialogic D/160SC-LS voice board already
installed. This system can have one additional Dialog/4 or two additional Proline/2V voice boards installed
to reach the maximum 24 voice ports.
Release 3.1 Features
The following is list of Stratagy 3.1 features. Many of these features already exist on the Stratagy Flash 3.0
system currently being sold.
Year 2000 Compliance
The Stratagy R3 systems are year 2000 compliant. Features that operate based on time of day, such as
future delivery message, will not be adversely affected by the coming of the new millennium.
New Replaced %K Token
Using the %K token, Stratagy can recognize the Calling Party Identification as sent from the connected
switching systems through SMDI connection. See “SMDI Calling Party Identification” on Page 4 of this
bulletin for details on this feature.
Trace Data Filter/Expander
The TRACE.OUT file on the Stratagy system software no longer contains readable trace messages.
Instead, it contains encoded trace messages that are unintelligible to the user.
Using a new Trace Filter Setup screen (Retrieve Trace File function), you can specify the filtering rules for
selecting the desired trace records. After Stratagy Admin filters the trace data, it decodes and expands the
data into readable records containing the information requested by you.
Automatic System Recovery
To ensure successful startups and assist in debugging configuration problems, an Archive directory is now
part of the Stratagy system. The Archive directory consists of three subdirectories (i.e., Original, Good,
and Suspect), each containing a version of the Stratagy batch files, configuration files and voice mailbox
database.
If an unsuccessful startup is detected by the program, Stratagy copies the files in question to the Suspect
subdirectory, shuts down and reboots using the files in the Good subdirectory. The Suspect files can be
used to debug configuration problems.
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Stratagy Release 3.1
Release 3.1 Features
TB40-0027
Pending Messages
New – A message that has never been played or played for less time than the time set in the
msg_pending_threshold parameter (default is five seconds). The Message Waiting Light remains ON,
and the message remains in the New Message Queue.
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A new message classification called Pending has been added to the New Message Queue. This option is
configured for each User ID Mailbox by setting the Message Pending field on the User Options screen to
ON.
When the field is set to ON, the New Message Queue is divided into two classifications:
Pending – A message played for longer than the time set in the msg_pending_threshold parameter. The
Message Waiting Light is turned OFF, the message remains in the New Message Queue, and a Return
Receipt is sent, if applicable.
See “New Parameters” on Page 4 for details on using the msg_pending_threshold parameter.
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♦
User Interface Enhancements
New Stratagy users will automatically hear a user-friendly Stratagy tutorial upon logging in to his/her
mailbox. The tutorial walks the user through the process of recording his/her name, recording a
personal greeting and changing the default security code. For additional details, see the R3 Stratagy
User Guide.
♦
From the last message in the queue, the user can press to go to the top of a queue.
♦
From the first message in the queue, the user can press * to go to the bottom of a queue.
♦
If no messages are in the queue, the user is not prompted to “press to play messages.”
♦
When a user logs on to his/her mailbox, the Stratagy states the user’s name in addition to the number of
messages in each queue, “Jane Doe. You have three new messages...”
♦
When listening to a reply message, a prompt now notifies the user that the message is a reply message.
♦
At the beginning of the Send Messages menu, the user can enter for multiple destinations (e.g.,
personal list, User ID, system list) instead of the single destination (e.g., User ID, personal list)
options. Entering enables the user to address a message to all the recipients at the start of the menu.
♦
Messages marked for Return Receipt Requested send a receipt announcement for Pending messages.
♦
The Return Receipt Requested announcement now plays the original message along with the date and
time that the message was played by the receiving mailbox. This assists the user in identifying the
message.
♦
While recording a message to another mailbox in the system, the user can press at any time to pause
the recording. The message resumes recording as soon as is pressed again. Stratagy prompts “Begin
recording... (Beep).”
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If is not pressed, Stratagy gives the user an additional 30 seconds (default). If during this time no key
is pressed, Stratagy cancels the message. Pressing returns the user to the Send Messages Menu.
If new messages arrive while the user is accessing his/her mailbox, Stratagy notifies the user, upon
returning to the Main Menu, that a new message is in the queue.
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♦
Stratagy Release 3.1
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Release 3.1 Features
TB40-0027
Panic Notification Type
The Panic notification type has been added to the drop-down menu for the Type field on the Notify menu
screen. When an unsuccessful restart occurs during the Automatic System Recovery, this field enables you
to set a special notification type for the User ID Mailbox designated in the error_box parameter.
Notification can then be sent to System Administrators or support personnel alerting them that an error has
occurred on the system.
New Parameters
The new Release 3.1 software parameters are:
♦
area_office – When SMDI is being used on a Centrex switch, the value set in this parameter identifies
which calls are from voice mail subscribers by specifying the first few digits (e.g., area and office
codes) that are shared by all subscribers.
♦
error_box – Box that receives a notification if the system encounters a panic error on startup. The
notification runs when the system successfully recovers.
♦
msg_pending_threshold – Number of seconds that a message must play before it is considered
“pending.”
♦
play_caller_id – Determines whether outside Caller ID is announced when the Caller ID is available.
♦
restore_config – If the Stratagy system encounters a panic error on startup, this parameter determines
whether Stratagy restores the last known good configuration during the Automatic System Recovery
process.
♦
restore_original – If the Stratagy system encounters a panic error on startup, this parameter determines
whether Stratagy restores the original configuration during the Automatic System Recovery process.
♦
security_max_length – Maximum length of the security code that Stratagy accepts as a new security
code when a user attempts to change it from a telephone.
♦
security_min_length – Minimum length of the security code that Stratagy accepts as a new security
code when a user attempts to change it from a telephone.
♦
skip_name_announce – Sets the name announcement at user log on.
System Administrator User ID
Stratagy has a special User ID mailbox known as the System Administrator User ID mailbox. It is User ID
999, and you access it through the telephone just as any other User ID mailbox.
In addition to normal options available on the Main Menu, the System Administrator’s Main Menu
includes a System Administration option (8). Starting with Stratagy Release 3 software, two new functions
are added to the menu:
♦
Reset User ID Security Code
Add User’s Name to Directory
See the Stratagy System Administrator Guide on the Stratagy Library CD-ROM for details and procedures
on using the other Stratagy Administrator Menu options.
♦
SMDI Calling Party Identification
The Strata DK telephone system only provides the Stratagy with incoming Calling Party ID via SMDI
integration. Data messages or packets are sent into the system to provide information concerning the type
of call and the calling party ID.
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Stratagy Release 3.1
Upgrade Stratagy Flash Software
TB40-0027
When the Stratagy is integrated via SMDI with a Strata DK telephone system that supports caller ID, new
applications are available. Some examples of the new applications are adding the Calling Party ID to the
message header, playing a specific greeting and routing a call based on the telephone number received.
AMIS Networking
This feature is not supported by the Stratagy Flash.
Note
New Shutdown Procedure
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Audio Messaging Interchange Specification (AMIS) is the analog networking protocol that enables
Stratagy to pass voice messages to any remote voice mail system that supports the AMIS protocol.
Stratagy DK with Release 3.1 will now have this feature.
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The Stratagy can be shut down by the System Administrator using the telephone dial pad. New reserved
User IDs 982 and 983 have been added to facilitate the telephone shutdown procedure. This feature cannot
be used if Stratagy Admin is connected.
Messaging Complaint Improvements
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Stratagy Release 3.1 software contains, as will all future releases of Stratagy software, the same messaging
complaint improvements announced with the Stratagy Vxx.225, V4.2N, VDK.2N, and VSA.2N software.
See Stratagy bulletins SB40-0013 and TB40-0019 for details on the improvements.
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Upgrade Stratagy Flash Software
Notes
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It is recommended that you back up any database prior to starting any upgrade procedure.
Loading the Stratagy Admin software can be done before/after connecting the Stratagy Admin PC to
the Stratagy Flash.
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●
Due to the potential for error during any upgrade process, we recommend that all upgrade procedures
be performed locally.
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●
Make a copy of the new software disks as a backup. Destination disks should be scanned first for
viruses and the new disks write protected after the copies are made.
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Step 1: Load Stratagy Admin Software (VSA.3x)
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1. Insert the Stratagy Admin disk into
the floppy disk drive of the
Stratagy Admin PC.
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2. Access the DOS prompt (C:\).
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3. To begin the installation procedure,
type
a:install c:\admin3x
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where: x = the version letter of the
Admin software you are installing.
4. Press any key to continue.
Stratagy Release 3.1
The Stratagy Admin program is installed on drive C: in
subdirectory ADMIN3x.
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Upgrade Stratagy Flash Software
TB40-0027
Step 2: Upgrade Stratagy Flash (VDK.3x) Software
1. From the DOS prompt
(C:\ADMIN3), type admin and
press Enter.
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Important! The Stratagy Admin PC must be configured for the
correct serial port in Stratagy Admin prior to
performing the next step. (See the R3 Stratagy I&M,
Chapter 3 – Configure Stratagy for configuration
instructions.)
2. Press 1 or highlight the Connect to
Stratagy option and press Enter.
The Admin software prompts for the system password.
3. Enter the password (the default is
Stratagy) and press Enter.
The following messages display while the Stratagy Admin
software checks for the Stratagy Admin PC’s connection to
Stratagy:
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The Main Menu displays.
4. Press Alt+t for the Tools
submenu.
You are prompted for your password.
5. Enter the password (the default is
Stratagy) and press Enter.
The Tools submenu displays.
6. From the Tools menu, press 3.
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7. Place the upgrade disk into the
Stratagy Admin PC’s floppy-disk
drive.
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Stratagy Release 3.1
Upgrade Stratagy DK Software
TB40-0027
When the upgrade procedure is complete, the following
message displays:
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8. The default directory is A:. If you
need a different drive, type over the
default. Press Enter.
9. Press any key to reboot.
If the software was loaded from the Stratagy Configuration
Utility menu, the system restarts and the Main Menu displays.
Upgrade Stratagy DK Software
Notes
●
Due to the potential for error during any upgrade process, we recommend that all upgrade procedures
be performed locally.
It is recommended that you back up any database prior to starting any upgrade procedure.
Loading the Stratagy Admin software can be done before/after connecting the Stratagy Admin PC to
the Stratagy DK.
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Make a copy of the new software disks as a backup. Destination disks should be scanned first for
viruses and the new disks write protected after the copies are made.
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●
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If the software was loaded from the DOS prompt, the DOS
prompt displays.
Step 1: Load Stratagy Admin Software (VSA.3x)
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1. Insert the Stratagy Admin disk into
the floppy disk drive of the
Stratagy Admin PC.
2. Access the DOS prompt (C:\).
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3. To begin the installation procedure,
type
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a:install c:\admin3x
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where: x = the version letter of the
Admin software you are installing.
4. Press any key to continue.
Stratagy Release 3.1
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CAUTION!
Do not install the Stratagy Admin VSA.3x
software into an existing Stratagy DK Admin2
or Admin3 directory used for Release 2
systems. If you do, file corruption can occur
when communicating with a Stratagy DK.
The Stratagy Admin program is installed on drive C: in
subdirectory ADMIN3x.
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Upgrade Stratagy DK Software
TB40-0027
Step 2: Load System Voice Prompts onto Stratagy Admin PC (VSA.3x)
1. Insert Disk 1 of 8 into the floppy
disk drive of the Stratagy Admin
PC.
2. Access the DOS prompt (C:\).
3. To begin the installation procedure,
type
a:install c:\admin3x
where: x = the version letter of the
Admin software you are installing.
4. Follow the instructions for
inserting each disk into the floppy
drive.
5. Press any key to continue.
The Stratagy System Voice Prompts are installed on drive C:
in subdirectory ADMIN3x.
Step 3: Copy System Voice Prompts from Stratagy Admin PC to Stratagy DK
(VSA.3x)
Important!
At the fastest data transmission speed of 9600 baud, this process takes approximately four
hours to complete.
1. From the DOS prompt
(C:\ADMINx), type admin and
press Enter.
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Important! The Stratagy Admin PC must be configured for the
correct serial port in Stratagy Admin prior to
performing the next step. (See the R3 Stratagy I&M,
Chapter 3 – Configure Stratagy for configuration
instructions.)
2. Press 1 or highlight the Connect to
Stratagy option and press Enter.
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The Admin software prompts for the system password.
Stratagy Release 3.1
Upgrade Stratagy DK Software
TB40-0027
The following messages display while the Stratagy Admin
software checks for the Stratagy Admin PC’s connection to
Stratagy:
The Main Menu displays.
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3. Enter the password (the default is
Stratagy) and press Enter.
You are prompted for your password.
5. Enter the password and press
Enter.
The Tools submenu displays.
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4. Press Alt+t for the Tools
submenu.
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6. From the Tools menu, press 8.
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7. In the Source System field (where
the file currently resides), press F2
to display a pop-up box of
selections.
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8. Highlight PC to copy from the
Stratagy Admin PC. Press Enter.
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9. In the Copy From field, type
ENGLISH.IDX. Press Enter.
10. In the Copy To field, type
C:\STRATAGY\ENGLISH3.IDX.
This directs Stratagy Admin to copy the file ENGLISH.IDX
from the C:\ADMINx directory.
While Stratagy DK copies the file, this dialog status box
displays:
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Press Enter.
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The ENGLISH.IDX file has been copied from the Stratagy
Admin PC to the Stratagy DK hard drive under the new file
name “ENGLISH3.IDX.”
11. Press any key to continue.
Stratagy Release 3.1
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Upgrade Stratagy DK Software
TB40-0027
Step 4: Configure Stratagy DK to Use R3 System Prompt File (ENGLISH3.IDX)
1. From the Tools menu,
press 6.
The system configuration file displays. The parameters are
listed in alphabetical order.
2. Highlight the parameter
‘set prompt_file’ in the
Stratagy Configuration
screen. Press Enter.
The parameter and its setting displays at the top of the
screen.
3. Using the right arrow on
the keyboard, place the
cursor at the end of the
line and beneath the
single quote (‘).
4. Type 3 with no space so
that it reads
‘ENGLISH3’.
5. Press Enter.
Important! Make sure to include the single quote. If a
parameter is not encompassed by single quotes,
Stratagy DK will not boot properly.
The Stratagy System Configuration screen displays the
changed parameter.
6. Press ESC.
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7. From the Stratagy System
Config screen, press 2.
The changes are transmitted to Stratagy DK but Stratagy DK
is not shut down or restarted. Until you restart Stratagy DK in
Step 5, the changes do not take effect.
Step 5: Upgrade Stratagy DK (VDK.3x) Software
1. From the DOS prompt
(C:\ADMIN3), type admin and
press Enter.
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Important! The Stratagy Admin PC must be configured for the
correct serial port in Stratagy Admin prior to
performing the next step. (See the Stratagy I&M,
Chapter 3 – Configure Stratagy for configuration
instructions.)
2. Press 1 or highlight the Connect to
Stratagy option and press Enter.
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The Admin software prompts for the system password.
Stratagy Release 3.1
Upgrade Stratagy DK Software
TB40-0027
The following messages display while the Stratagy Admin
software checks for the Stratagy Admin PC’s connection to
Stratagy:
The Main Menu displays.
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3. Enter the password (the default is
Stratagy) and press Enter.
You are prompted for your password.
5. Enter the password (the default is
Stratagy) and press Enter.
The Tools submenu displays.
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4. Press Alt+t for the Tools
submenu.
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6. From the Tools menu, press 3.
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7. Place the upgrade disk into the
Stratagy Admin PC’s floppy-disk
drive.
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8. The default directory is A:. If you
need a different drive, type over the
default. Press Enter.
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If the software was loaded from the Stratagy Configuration
Utility menu, the system restarts and the Main Menu displays.
If the software was loaded from the DOS prompt, the DOS
prompt displays.
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9. Press any key to reboot.
When the upgrade procedure is complete, the following
message displays:
Stratagy Release 3.1
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Access Stratagy DK/Stratagy Flash
TB40-0027
Step 6: Add User ID Mailboxes 982 and 983
These mailboxes support the “Shutdown using the Telephone Dial Pad” feature described in the
Stratagy DK Installation Guide. They are not available in the software when upgrading an existing system
from R2 to R3 and must be manually programmed. If they are not added, the Shutdown using the
Telephone Dial Pad feature is not functional.
1. For User ID 982, define the Users record to contain:
Extension
@P(378,V)G(991)
@
Suppresses normal process.
P(378,V)
Plays prompt in User ID 378 stating the security code entered is invalid.
G(991)
Goes to User ID 991.
2. For User ID 983, define the Users record to contain:
Extension
@R(G1,%S1,30)KC(%U,%S1)KS(0)G(991)
@
Suppresses normal process.
R(G1,%S1,30)
Plays greeting 1. Waits 3 (30/10) seconds for the caller to enter a security code.
If no code entered, goes to box 991. If a code is entered, Stratagy reads the
DTMF the caller entered into variable %S1.
KC(%U,%S1)
Compares the security code in %S1 to the security code in %U (User ID 983
security code). If the security codes match, continues to next token. If security
codes don’t match, goes to Done Chain.
KS(0)
Stratagy shuts down immediately.
G(991)
Goes to User ID 991.
Done Chain
982
Access Stratagy DK/Stratagy Flash
Installation instructions and accessing procedures are included in the new Stratagy DK Installation Guide
or Stratagy Flash Installation Guide.
Upgrade Stratagy R2 Software/Hardware to R3
The following Stratagy R2 products can be upgraded to Stratagy R3 software and hardware: Stratagy 4, 6,
6L, 12L, 16, 24, and Stratagy 24 Plus.
The number of voice ports and type of Dialogic boards supported are listed below:
Stratagy System
Stratagy 4, 6, 6L
Dialogic Boards
Maximum 6 voice ports
Combination of Dialog/4 and ProLine/2V boards.
Stratagy 12L, 16, 24,
24 Plus
Note
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Maximum 24 voice ports
Combination of Dialog/4 and ProLine/2V boards
See the Chapter 16 – Maintenance and Upgrades of the Stratagy R3 I&M for details.
Stratagy Release 3.1
Documentation
TB40-0027
Documentation
Stratagy General Description
♦
Stratagy User Guide/Stratagy Quick Reference Guide
♦
Stratagy Installation and Maintenance Manual
♦
Stratagy Flash Installation Guide
♦
Stratagy DK Installation Guide
♦
Stratagy System Administrator Guide
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New Stratagy Release 3.1 documents available on FYI and the Stratagy CD-ROM Library are:
Notes
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The Stratagy Feature Description Manual has been discontinued. Feature description and controls are
in the Stratagy General Description and Chapter 5 – Feature Programming of the Stratagy I&M.
The Stratagy User Guide, Quick Reference Guide, and Stratagy Advisor CD-ROM are included in the
Stratagy documentation packs.
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Stratagy Advisor
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An interactive End User Tutorial CD-ROM called Stratagy Advisor is included with every system shipped
with Release 3.1 software. This Tutorial can assist you in providing training for your customers on the
most commonly used Stratagy features.
Stratagy Advisor covers topics on how to personalize a user’s mailbox; how to play, forward, reply, and
send messages; ways to add additional destinations; set urgent delivery; manage mailbox; set security
code; and re-record a name. To make it easy for users to get additional information on all of the Stratagy’s
features, we have also included an on-line user guide in Stratagy Advisor.
Stratagy Release 3.1
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