955_00_1ATT CIB #change 10/24/02 9:48 AM Page... © 2000 Advanced American Telephones. All rights reserved.

955_00_1ATT CIB  #change  10/24/02  9:48 AM  Page... © 2000 Advanced American Telephones. All rights reserved.
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© 2000 Advanced American Telephones. All rights reserved.
Printed in Indonesia. 850004037 Issue 1AT&T 8/00
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Page iii
USER’S MANUAL
Part 2
Four-Line Intercom
Speakerphone 955
REVISED FINAL
10/24/02
Please also read
Part 1 – Important
Product Information
Para recibir este manual en español, por favor llame al 1 800 222-3111.
AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.
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Page 1
CONTENTS
BEFORE YOU BEGIN ........................3
Glossary ................................................4
Features List..........................................6
Audible Signals .....................................7
INSTALLATION.................................8
Table/Desk Installation .........................8
Wall Installation ..................................10
Convenience Ports .............................14
SET UP SYSTEM FEATURES .............15
Change Display Language...................16
Set the Time/Date ...............................16
Assign an Extension Number
to Your Phone .................................16
Turn COVM Indicator On or Off
for Each Line...................................17
Turn the Ringer On or Off
for Each Line...................................17
Select the Ringer Type........................17
Set Delay Ring ....................................18
Turn Line Usage On or Off
for Each Line...................................18
Assign the Prime Line
(Line Preference) ...........................18
Assign the Line Group
for this Phone .................................19
Turn Auto-Mute On or Off..................19
Set the Dial Mode ...............................19
Set the Flash Time...............................19
Turn Hold Reminder On or Off..........20
Program Home and Local
Area Codes......................................20
Set Your Phone to be the Centrex
Console Phone................................20
Program the Centrex Console
Delayed Ring Time ..........................21
Erase All Settings and Return
the Phone to Default Settings.........21
Redial..................................................26
Auto Redial .........................................26
Hold .....................................................27
Switch Between Lines .........................27
Mute......................................................27
Flash......................................................27
Temporary Tone Dialing .......................28
Conference Calls...................................28
Transfer a Call......................................29
Low Battery Indicator .........................29
SPEED DIAL OPERATION ................30
Storing a Name and a Number in
a Speed Dial Location ......................31
Reviewing Information Stored in
a Speed Dial Location......................32
Editing Information Stored in a
Speed Dial Location.........................32
Making a Speed Dial Call.....................32
Removing Information from a
Speed Dial Location.........................32
DIRECTORY OPERATION..................33
TELEPHONE OPERATION.................22
Storing Names and Numbers
in the Directory ..............................34
Storing a Pause in a
Directory Number ..........................35
Storing a Temporary Tone Signal
in a Directory Number ...................35
Storing a Flash in a
Directory Number ..........................35
Reviewing Information Stored
in the Directory ..............................36
Changing Directory Entries................37
Dialing a Number from
the Directory ..................................37
Removing a Name and Number
from the Directory .........................38
Removing All Entries from
the Directory ..................................38
Making or Answering a Call ................23
Timer ...................................................24
Call Privacy..........................................24
Do Not Disturb....................................25
Line-in-Use Lights.................................25
Volume.................................................25
Basic Intercom Operations..................40
Making an Intercom Call with
the Handset.....................................40
Making an Intercom Call with the
Speakerphone or Headset ..............41
INTERCOM OPERATION...................39
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CONTENTS
Answering an Intercom Call...............41
Making a Single-phone Page ...............41
Answering a Single-phone Page ..........41
Switching Between an Intercom
Call and a Single-phone Page..........42
Ending an Intercom or Page Call .........42
Paging All Phones ................................42
Answering a System-wide Page ...........42
Making an Intercom
Conference Call ..............................43
Room Monitor .....................................43
CALLER ID OPERATION...................44
Call Waiting.........................................46
Calls Received on Two or
More Lines Simultaneously .............46
Message Waiting and
NEW CALL Light .............................47
Call List ...............................................48
Display Messages ................................49
Removing Calls from Call List ............49
Dialing a Number from Call List.........50
Saving a Number from Call List
to the Directory..............................51
Time/Date...........................................51
Reset COVM Indicator........................51
ADDING A FAX MACHINE................52
Using a Fax Switch ..............................52
IN CASE OF DIFFICULTY..................53
EXPANDING THE 955 SYSTEM ........56
Line Groups .........................................56
Private Lines ........................................57
CENTREX OPERATION.....................58
Setup Checklist....................................58
Enabling the Console Phone ...............58
Console Operation ..............................58
Setting Ring Delay Duration..................59
Answering a Delayed Ring ...................59
Picking Up Another Station’s Line......59
INDEX ............................................60
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BEFORE YOU BEGIN
•
•
•
•
•
•
•
•
•
•
Check to be sure your box contains:
1 Telephone
1 Handset
1 Handset cord
1 Mounting base
2 Seven-foot line cords
1 Eight-inch line cord
1 Power adapter
1 Warranty insert
1 9V battery
1 User’s Manual
You must have a modular telephone jack and an electrical outlet
not controlled by a wall switch near where you’re installing the
phone.
The total length of telephone wiring used in this system is
important. If the total length of telephone wiring is more than
600 feet, you may need to use a special filter device. You can call
1 800 222–3111 for information about this filter. You’ll need to
contact a professional to install this filter.
Identify the number of phone lines you’ll use.
Plan the layout of your phone system.
All connected phones must have the same Line 1 phone number
for the Intercom and Page features to work.
Assign a different Intercom Extension Number (11 through 22) to
each 955 telephone. You’ll need to do this individually at each
telephone.
Decide if you want a private line. A private line does not appear
on all connected phones.
You must subscribe to combined Caller ID with Call Waiting as a
single service to see Caller ID information for Call Waiting calls.
Check with your local telephone company for availability.
Choose your setting for each system feature. You will need to
program the features during installation (see “Features List”).
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BEFORE YOU BEGIN
Glossary
CID: This stands for Caller Identification, which is a subscriber service,
available from most local telephone companies for a fee. When you
subscribe to Caller Identification, you can see who's calling before you
answer the phone if you and the caller are both in areas offering Caller ID
service with compatible equipment.
Caller ID with Call Waiting: This is a single combined subscriber
service which may be available from your local telephone company. If
you subscribe to this service you can use your 955 telephone system to
see who's calling even while you are on another call (as long as your
caller is in an area with Caller ID service and both telephone companies
use compatible equipment).
Centrex Service: A special subscriber service which may be available
from your local telephone company for a fee. The 955 telephone system
can be used with Centrex Service.
COVM: Central Office Voice Mail is a subscriber voice message service
which may be available from your local telephone company. This service
may be called by another name in your area (e.g., Call Answering).
DND: When activated the Do Not Disturb feature prevents interruptions
during a call.
Home Area Code: This is the area code for your telephone number. Most
users simply dial the seven digits of a phone number to make a call within
their own area code and 11 digits outside of their area code. If this applies
to you, you should enter your own area code into the unit as the Home
Area Code. After programming, if you receive a call from within your Home
Area Code, the screen will display the seven digits of the phone number.
When you use Display Dial, the unit will know to ignore the Home Area
Code, and dial only the seven digits of the phone number.
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BEFORE YOU BEGIN
You may, however, live in a region where for calls within your own area
code, you must dial 10 digits (that is, the three-digit area code and phone
number). If this applies to you, enter "000" for the Home Area Code and
enter your area code as a Local Area Code. After programming, if you
receive a call from within your area code, the screen displays the 10 digits
of the phone number. When you use Display Dial, the unit will know to
dial your area code along with the seven digits of the telephone number
(and "1" if appropriate).
Be sure to follow the directions on page 20 for programming the Home
Area Code.
Local Area Code: Most users dial 11 digits to make calls outside their
Home Area Code. These users do not need to program any Local Area
Codes.
However, if you dial only 10 digits to make calls to some areas outside
your Home Area Code (without dialing "1"), then program these Local Area
Codes into the unit (up to five Local Area Codes can be programmed).
See page 20 for directions.
After programming, if you receive a call from one of these Local Area Codes,
the screen displays the 10 digits of the phone number. When you use
Display Dial, the unit will dial the 10 digits, without inserting a "1" before
the area code.
Line Group: A group of 955 phones sharing some lines within a multi-phone
system.
Navigation buttons: These are the buttons used when programming
your 955 system and for scrolling through feature options (+, -, >, <,
E, S).
Prime Line: This is the line on your phone you designate to be selected
automatically when you lift the handset, press K, or press h.
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BEFORE YOU BEGIN
Features List
NOTE: An * indicates the default setting for each system feature.
NOTE: One ring is equal to about six seconds, two rings equals twelve
seconds, and so on.
Feature
Function
Setting Option(s)
LANGUAGE
Select language for screen displays
English* or Spanish
TIME/DATE
Manually set time and date
01:00AM 01/01 Sunday*
EXTENSION NO
Assign extension number for this
phone
11-22*
COVM ON/OFF
Turn COVM (message/voice mail)
indicators on or off for each line
On or Off*
COVM RESET
Clear COVM indicators when they
are lit but no new messages are
waiting
NA
RINGER ON/OFF
Turn ringer on or off for each line
On* or Off
RINGER TYPE
Select ring pattern for this phone
Type 1*, 2, 3, 4
DELAY RING
Select desired time to delay
Central Office ring
Off*, 2, 4, 6, ... 30 seconds
LINE USAGE
Turn line usage on or off for
each line
On* or Off
PRIME LINE
Assign a line on this phone to be
selected automatically when you
lift the handset, press K,
or press h
Line 1*, 2, 3, 4
LINE GROUP
Assign your phone to a Line
Group
Line Group 4*-15 or PRV
(private)
AUTO-MUTE
Turn Auto-Mute on or off
(sounds at this extension will be
heard automatically when paged)
On* or Off
TONE/PULSE
Set dial mode for touch-tone or
dial pulse (rotary) dialing
Tone* or Pulse
FLASH TIME
Set length of signal sent when
you press F
0.3 seconds - 0.9 seconds
0.7 seconds*
HOLD REMINDER Turn audible reminder that a call
at this extension is on hold on
or off
6
On* or Off
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BEFORE YOU BEGIN
Feature
Function
Setting Option(s)
AREA CODEs
Program one Home and up to five
Local Area Codes for use with
Caller ID features
1-3 digits, Empty*
CONSOLE
Specify whether your phone is
the Centrex Console phone for
your system
On or Off *
CSL DELAY RING
Set time to delay ring for Centrex
Console phone
Off *, 2, 4, 6, ... 30 seconds
RESET ALL!!!
Return all settings to default
settings
(Defaults)
Audible Signals
When you hear:
It means:
A rapid double-ring pattern,
repeating
You have an incoming intercom call.
Long single ring, repeating
You have an incoming transferred call.
Short single ring, repeating
The extension number you just programmed has
already been assigned. Choose another number for
this extension.
Short single tone, repeating
The extension you are calling is in DND mode.
Long single tone, repeating
The extension you are calling is busy.
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INSTALLATION
NOTE: If you are installing multiple phones in your 955 system,
you must install and program one set at a time. If more than one
extension is assigned the same extension number, a repeating short ring
(error ring) will sound at all extensions. Reassign extension numbers,
being sure that each extension has a different number from 11 to 22
(see “Assign an Extension Number to Your Phone” in SET UP SYSTEM
FEATURES).
Table/Desk Installation
1
Install one 9V battery.
• Press in on the tabs and remove the telephone base.
• Use a small Phillips head screwdriver to remove the screw
and open the battery door.
• Insert the 9V battery (included), and replace the screw to
close the battery door.
• Replace the telephone base.
NOTE: The battery retains telephone memory in the event of a power
failure. If power fails and a working battery is installed, this phone will
work only to dial and answer calls with the handset or headset. No other
features will work until power is restored.
8
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INSTALLATION
2
Connect the telephone line cords to the telephone.
• Four One-Line Jacks (To use this installation option, you’ll
need to purchase two two-line adapters. Adapters are available
at retail stores or by calling 1 800 222–3111.)
Modular
Telephone Jacks
Lines 3 and 4
Two-line
Adapters
Modular
Telephone Jacks
Lines 1 and 2
Standard
Electrical
Outlet
Power Cord
Telephone
Line Cords
•
Telephone Jack L1/L2
Telephone Jack L3/L4
Two Two-Line Jacks
Modular
Telephone Jack
Lines 3 and 4
Modular
Telephone Jack
Lines 1 and 2
Standard
Electrical
Outlet
Power Cord
Telephone
Line Cords
Telephone Jack L1/L2
Telephone Jack L3/L4
9
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INSTALLATION
3
Connect the handset cord.
Plug one end of the coiled handset cord into the jack on the left side
of the phone. Plug the other end into the handset, and hang up.
4
Connect the power adapter.
Use only the power adapter provided with this product. To obtain
a replacement, call 1 800 222–3111.
Plug one end of the power adapter into the jack labeled ADAPTER
on the back of the phone. Plug the other end into a standard
electrical outlet not controlled by a wall switch.
NOTE: If the screen displays POWERFAIL the first time you plug in the
phone, press any key to clear the screen.
5
Check for dial tone.
Lift the handset and listen for a dial tone. If you cannot hear a dial
tone, turn to IN CASE OF DIFFICULTY.
6
Initialization.
As soon as you connect the power cord, the system runs a quick
self-test and the screen displays Initializing for about seven
seconds. When the test is complete, the system enters an initial
setup mode (this happens the first time you plug in the unit only)
and the screen displays press PROG to setup your phone.
See SET UP SYSTEM FEATURES beginning on page 15.
Wall Installation
1
10
Reverse the handset tab.
Hold down the switchhook, then pull the tab out and rotate it
180 degrees. Push the tab down into the grooves so it settles into
position.
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INSTALLATION
2
Install one 9V battery.
• Press in on the tabs and remove the telephone base.
• Use a small Phillips head screwdriver to remove the screw
and open the battery door.
• Insert the 9V battery (included), and replace the screw to
close the battery door.
• Replace the telephone base.
NOTE: The battery retains telephone memory in the event of a power
failure. If power fails and a working battery is installed, this phone will
work only to dial and answer calls with the handset or headset. No other
features will work until power is restored.
3
Connect the telephone line cords to the telephone.
Please refer to line cord connection instructions in Step 2 of
“Table/Desk Installation” on page 9.
4
Turn the base, as shown, and attach it to the bottom of
the phone.
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INSTALLATION
5
Connect the handset cord.
Plug one end of the coiled handset cord into the jack on the
left side of the phone. Plug the other end into the handset, and
hang up.
6
Connect the power adapter to the telephone.
Use only the power adapter provided with this product. To obtain
a replacement, call 1 800 222–3111.
Plug one end of the power adapter into the jack labeled ADAPTER
on the back of the phone.
NOTE: If the screen displays POWERFAIL the first time you plug in the
phone, press any key to clear the screen.
7
Check for dial tone.
Lift the handset and listen for a dial tone. If you cannot hear a dial
tone, turn to IN CASE OF DIFFICULTY.
8
Mount the phone on the wall
•
Four One-Line Jacks
Standard
Electrical
Outlet
Modular
Telephone Jacks
Lines 3 and 4
Power Cord
Modular Telephone Jacks
Lines 1 and 2
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INSTALLATION
•
Two Two-Line Jacks
Standard
Electrical
Outlet
Modular
Telephone Jack
Lines 3 and 4
Power Cord
Modular
Telephone Jack
Lines 1 and 2
9
Plug the power adapter into a standard electrical outlet not
controlled by a wall switch.
10 Initialization.
As soon as you connect the power cord, the system runs a quick
self-test and the screen displays Initializing for about seven
seconds. When the test is complete, the system enters an initial
setup mode (this happens the first time you plug in the unit only)
and the screen displays press PROG to setup your phone.
See SET UP SYSTEM FEATURES beginning on page 15.
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INSTALLATION
Convenience Ports
If you want to connect another device (such as a modem or fax machine) to
the wall jack, you can use the jacks on the phone labeled AUX. These
convenience ports use Lines 3 and 4; a call picked up on Line 3 or 4 at
another extension may interrupt a fax, modem, or message transmission.
•
Four One-Line Jacks
Modular
Telephone
Jacks
Lines 3 and
4 with
Two-line
Adapter
Modular Telephone Jacks
Lines 1 and 2 with
Two-line Adapter
Standard
Electrical
Outlet
Power Cord
Telephone Jack Aux L4
Telephone Jack Aux L3
•
Telephone Jack L1/L2
Telephone Jack L3/L4
Two Two-Line Jacks
Modular
Telephone Jack
Lines 3 and 4
Modular
Telephone Jack
Lines 1 and 2
Standard
Electrical
Outlet
Power Cord
Telephone Jack Aux L4
Telephone Jack Aux L3
14
Telephone Jack L1/L2
Telephone Jack L3/L4
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SET UP SYSTEM FEATURES
Use the Navigation buttons to program or change the system features setup.
Store your
selection and
move to next
feature
Scroll through
options
Enter
Programming
mode
Confirm
option choice
Exit Programming
mode
•
Used when
resetting
features to
default settings
Press G to enter the Programming mode. The screen displays:
NOTE: If you do not press a key to continue programming within
20 seconds, the system automatically exits the Programming mode.
•
•
•
Press - or + repeatedly to move through the list of options.
Press > to choose the option currently displayed.
Press S to store your selections and return to the ‘home screen’
for the feature currently displayed.
Feature
Options
You can set up one feature at a time or you can set up a feature and then
move on to set up another feature. After you change one feature, press
+ or - to select another feature. When you are finished with features
setup, press E to exit Programming mode.
NOTE: After a feature is successfully programmed, the system beeps
once. If the system beeps twice, repeat the steps to set up the feature.
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SET UP SYSTEM FEATURES
Change Display Language
1
2
3
4
Press G.
Press - until the screen displays LANGUAGE, then press >.
Press - or + until the screen displays your language selection.
Press S to store your selection.
Set the Time/Date
NOTE: The time and date are automatically set with incoming call
information. Follow the steps below to set manually.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Press G.
Press - until the screen displays TIME/DATE.
Press > until screen displays HOUR.
Press - or + to select the correct hour setting.
Press S to store the hour setting. The screen displays MINUTES.
Press - or + to select the correct minutes setting.
Press S to store the minutes setting. The screen displays AM/PM.
Press - or + to select AM or PM.
Press S to store the setting. The screen displays MONTH.
Press - or + to select the correct month.
Press S to store the setting. The screen displays DATE.
Press - or + to select the correct day of the month.
Press S to store the setting. The screen displays DAY OF WEEK.
Press - or + to select the correct day of the week.
Press S to store the setting.
Assign an Extension Number to Your Phone
1
2
3
4
Press G.
Press - until the screen displays EXTENSION NO, then press >.
Press - or + to select the desired extension number (from 11 to 22).
Press S to store your selection.
NOTE: If you duplicate an extension number, you will hear a repeating
short ring. Repeat Steps 1-4 and assign a different number (from 11 to 22).
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SET UP SYSTEM FEATURES
Turn COVM Indicator On or Off for Each Line
If you subscribe to Voice Mail service with your local telephone service
provider, turn the COVM indicator on to have the screen display the
appropriate line numbers when there are messages waiting. You can turn
the COVM indicator on or off for each line individually or for all lines at
once. If you do not subscribe to Voice Mail service, turn the COVM
indicator off for each line.
1
2
3
4
5
6
Press G.
Press - until the screen displays COVM ON/OFF, then press >.
Press - or + until the screen displays the desired line number,
then press >.
Press - or + to select the desired setting.
Press S to store your selection.
Repeat Steps 1-5 to change the indicator setting for additional
lines.
Turn the Ringer On or Off for Each Line
1
2
3
4
5
6
Press G.
Press - until the screen displays RINGER ON/OFF, then press >.
Press - or + until the screen displays the desired line number,
then press >.
Press - or + to select the desired setting.
Press S to store your selection.
Repeat Steps 1-5 to change the ringer setting for additional lines.
Select the Ringer Type
1
2
3
4
Press G.
Press - until the screen displays RINGER TYPE, then press >.
Press - or + to select the desired setting. You will hear a sample
of each ringer type as you move through the settings.
Press S to store your selection.
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SET UP SYSTEM FEATURES
Set Delay Ring
NOTE: This feature is for use with Centrex systems only.
NOTE: If you choose to set a delayed ring on a phone with COVM
service, the phone may not ring at all before COVM picks up the call.
1
2
3
4
Press G.
Press - until the screen displays DELAY RING, then press >.
Press - or + to select the desired setting. (One ring is about six
seconds.)
Press S to store your selection.
Turn Line Usage On or Off for Each Line
If you are not using all four phone lines, you need to turn off Line Usage
for the unused lines. If you expand to a third or fourth line, turn Line
Usage back on.
You may also restrict the use of certain lines on this phone to intercom
and paging only, by turning off Line Usage for each line to be restricted.
When Line Usage is turned off, that line cannot be used to answer
incoming calls or to make outgoing or transfer calls.
1
2
3
4
5
6
Press G.
Press - until the screen displays LINE USAGE, then press >.
Press - or + until the screen displays the desired line number,
then press >.
Press - or + to select the desired setting.
Press S to store your selection.
Repeat Steps 1-5 to change the Line Usage status for additional
lines.
Assign the Prime Line (Line Preference)
1
2
3
4
18
Press G.
Press - until the screen displays PRIME LINE, then press >.
Press - or + to select the desired setting.
Press S to store your selection.
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SET UP SYSTEM FEATURES
Assign the Line Group for this Phone
1
2
3
4
Press G.
Press - until the screen displays LINE GROUP, then press >.
Press - or + to select the desired setting.
Press S to store your selection.
Turn Auto-Mute On or Off
Choose whether sounds at this extension will be heard automatically in
response to a page (Auto-Mute Off) or only when M is pressed.
Auto-Mute Off permits hands-free conversation and room monitoring;
Auto-Mute On protects privacy.
1
2
3
4
Press G.
Press - until the screen displays AUTO MUTE, then press >.
Press - or + to select the desired setting.
Press S to store your selection.
Set the Dial Mode
1
2
3
4
Press G.
Press - until the screen displays TONE/PULSE, then press >.
Press - or + to select the desired setting.
Press S to store your selection.
Set the Flash Time
NOTE: If you are using this phone within the United States, there is no
need to change the Flash Time from the default setting (0.7 seconds).
1
2
3
4
Press G.
Press - until the screen displays FLASH TIME, then press >.
Press - or + to select the desired setting.
Press S to store your selection.
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SET UP SYSTEM FEATURES
Turn Hold Reminder On or Off
1
2
3
4
Press G.
Press - until the screen displays HOLD REMINDER, then press >.
Press - or + to select the desired setting.
Press S to store your selection.
Program Home and Local Area Codes
One Home and up to five Local Area Codes can be programmed into the
unit. The Home Area Code must be programmed in order for you to dial
numbers stored in the directory and the Caller ID Call List and so that you
can transfer numbers from the Call List to the directory. By programming
these specific area codes, the unit will be able to distinguish a local call from
a long distance call, and will thereby dial the appropriate number of digits.
1
2
3
4
5
6
Press G.
Press - until the screen displays AREA CODEs, then press >.
Press - or + to select type of area code you wish to set.
Press > to confirm your choice, then use the keypad to enter the
digits of the area code.
Press S to store the setting.
Repeat Steps 1-5 to program additional area codes.
NOTE: If you must dial the area code to place calls within your own
area code, enter “000” for the Home Area Code and enter your area code
as a Local Area Code.
You will need to program the following two features if this phone
is the designated Console Phone for your Centrex system:
Set Your Phone to be the Centrex Console Phone
NOTE: This feature is for use with Centrex systems only.
1
2
3
4
20
Press G.
Press - until the screen displays CONSOLE, then press >.
Press - or + to select a setting.
Press S to confirm your selection.
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SET UP SYSTEM FEATURES
Program the Centrex Console Delayed Ring Time
NOTE: This feature is for use with Centrex systems only.
Set the length of time the phone will ring before the Centrex Console
phone picks up calls to your phone. One ring is about six seconds.
1
2
3
4
Press G.
Press - until the screen displays CSL DELAY RING, then
press >.
Press - or + to select a setting.
Press S to confirm your selection.
Erase All Settings and Return the Phone to Default
Settings
1
2
3
Press G.
Press - until the screen displays RESET ALL?.
Press >. The screen displays:
4
Press R within three seconds to confirm the RESET ALL
command. The screen displays:
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TELEPHONE OPERATION
Redial last
number called
– OR –
Automatically
redial a
number when
the line you’re
calling is busy
Mute the
microphone
Prevents
interruptions
during a call
Activate
custom-calling
services
Line-in-use
lights
Activate
temporary
tone dialing
Line
buttons
Activate
hands-free
calling for
speakerphone
Adjust
volume of
ringer,
handset,
speakerphone,
and headset
Activate hands-free
calling for headset
Redirect an incoming
call to any 955 phone
Initiate a three-party call
Put a caller on hold
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TELEPHONE OPERATION
NOTE: When you make a call, the phone selects the Prime Line you
programmed. When you answer a call, the phone automatically selects
the ringing line. If you have a private line, the phone automatically
selects that line.
Making or Answering a Call
NOTE: This phone will automatically make and answer calls in the mode
last used (handset, speakerphone or headset). Follow the directions below
to switch modes.
Handset
To make a call, lift the handset. You can dial your call manually or dial a
number from the directory (see DIRECTORY OPERATION).
To answer a call, lift the handset. Replace the handset to end the call.
To override automatic line selection, lift the handset, then press and
release a LINE button
— OR —
Press the LINE button for the line you wish to select, then lift the handset.
Speakerphone
To make a call, press and release the desired LINE button or K.
The SPEAKER light goes on. Wait for a dial tone, then dial the call manually
or by dialing a number from the directory (see DIRECTORY OPERATION).
NOTE: If the most recent call was handled with the headset, you must
press K to activate the speakerphone.
To answer a call, press K or press the LINE button of the incoming
call. Press K again to end the call.
Headset
You can use this phone hands-free when you install a 2.5mm headset.
Headsets are available for purchase in retail stores (comcode #108041732)
or by calling 1 800 222-3111.
Make sure the headset is plugged into the headset jack located to the left of
the handset jack on the left side of the telephone base. You will hear a
double-beep if you press h and the headset is not plugged in.
To make a call, press and release h or press the desired LINE
button and then press h. The HEADSET light goes on. Wait for a dial
tone, then dial the call manually or by dialing a number from the directory
(see DIRECTORY OPERATION).
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TELEPHONE OPERATION
To answer a call, press h. Press h again to end the call.
To switch from handset to headset or speakerphone, press h or
K, then replace the handset (for headset, headset must be plugged in).
To switch from speakerphone to handset, lift the handset. (Do not
press K or the call will be disconnected.)
To switch from headset to speakerphone (when handset is in the
cradle), press K.
To switch from headset to speakerphone (when handset is off-hook),
press K and replace the handset.
To switch from speakerphone to headset, insert the headset plug into
the jack, and press h.
To override automatic line selection, press and release a LINE button
(this activates the speakerphone or headset).
Timer
When you make or answer a call, the timer automatically starts. The screen
displays the elapsed time in minutes and seconds for the first hour (up to
59:59 ) and then begins again. The timer stops automatically when you
hang up and the recorded time is displayed for about 10 seconds.
The timer also stops when you place a call on hold and resets when you
release hold.
Call Privacy
To ensure call privacy, the phone allows only one set at a time to use a line.
Canceling Call Privacy
During the call, press the LINE button for the call. You’ll hear a short beep.
Others can now join the call.
Restoring Call Privacy
Press the LINE button again during the call. You’ll hear a double-beep. The
other phones will be dropped from the call.
NOTE: Call privacy is automatically restored when you end the call.
NOTE: When a non-system phone answers a call, any other system phone
can pick up the call by pressing the LINE button. Once a system phone
picks up the call, Call Privacy is activated and no other system phones can
listen to the call unless Call Privacy is canceled, but non-system phones
which share that line can still join the call.
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TELEPHONE OPERATION
Do Not Disturb
When your phone is off-hook (i.e., you are on a call) you will hear a low
volume ring when you receive an intercom call. In order to prevent even
this audible signal, activate the Do Not Disturb feature. When you activate
this feature you will not hear paging tones, voice paging, or incoming call
rings. Instead, the LINE light flashes and the INTERCOM light goes on
to signal an incoming call or page. If you receive an intercom call, the
INTERCOM light flashes, and the intercom number calling you appears on
the display. Caller ID information will be displayed for incoming calls from
outside.
1 Press N to prevent interruptions. The DND light goes on and
the screen display includes DND.
2 Press N again to resume normal call alerts. The DND light goes
off and the screen no longer shows DND.
When this feature is activated, callers from within your 955 system will
hear a short repeating tone (like a fast busy signal).
Line-in-Use Lights
Whenever a line is in use, the Line light will be on. Use the following chart
to determine the exact status of a line.
A Line light shows:
To show that:
On steadily
Slow, even blinks
Rapid, even blinks
Flashing pattern long on,
brief off
Alternating one long and
one short flash
Two short and one long
flash, repeating
The line is in use at another extension
You have an incoming direct call
You have an incoming transfer call
You are talking on the line
The line is on hold at your extension
The line is on hold at another extension
Volume
Handset/Speakerphone/Headset Volume Control
When you are on a call, press Volume + to increase call volume. Press
Volume - to decrease volume. You will hear a beep when you reach the
minimum or maximum level.
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TELEPHONE OPERATION
Ringer Volume
You can adjust the ringer volume while the phone is ringing. While the
line is ringing, press Volume + or Volume - to reach the desired level.
This phone has four ringer volume levels. Each time you adjust the ringer,
you will hear a sample indicating the volume level.
Turning Ringer Off
You may turn the ringer for each line on or off. See “Turn the Ringer
On/Off for Each Line” in SET UP SYSTEM FEATURES.
Redial
The last number dialed on this phone (up to 32 digits) is stored in redial
memory until you dial another number.
Handset
To dial the same number again, lift the handset, listen for the dial tone, then
press a.
Speakerphone or Headset
To dial the same number again, press a. The phone automatically
selects an available line and dials the last number.
NOTE: You will experience a delay before the call is dialed when using
the Redial feature. This is normal.
Auto Redial
Press a twice and the phone automatically selects an available line
— OR —
Press a line button to select a line, then press a twice.
The phone redials the number you just called, and continues up to 10 times
until the other line rings, or until you cancel Auto Redial.
When you hear the line ringing or the other party answers, lift the handset or
press K or h to complete the call and speak with the other party.
If you don’t complete the call, the phone disconnects after 30 seconds.
To cancel Auto Redial, press any button (except Volume + or -).
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TELEPHONE OPERATION
Hold
Press and release H. The light of the line on hold flashes, and a
double-beep sounds every 30 seconds to remind you the call is on hold.
(To turn off the reminder beep, see “Turn Hold Reminder On or Off” in SET
UP SYSTEM FEATURES.) You can replace the handset in the cradle without
disconnecting the call. The speakerphone is automatically turned off.
To release Hold, press and release the LINE button of the call on hold.
NOTE: The system automatically disconnects a call on hold after 20
minutes. To keep a call on hold longer than 20 minutes, release Hold
before 20 minutes and then place the call on hold again.
NOTE: You cannot put an intercom call on hold.
NOTE: If a line is in use, pressing I or p will place the line on
hold and activate the intercom.
Switch Between Lines
1
2
Press and release H to keep a call on the first line.
Press and release the LINE button of another line to make or
answer another call.
NOTE: If you switch lines without pressing H first, you will drop the call.
Mute
This feature lets you mute the telephone so that you can hear the other
party, but the other party can’t hear you.
To activate this feature, press and release M. The MUTE light goes on.
To return to the conversation, press and release M again.
NOTE: Switching from handset to speakerphone or headset, or from
speakerphone or headset to handset, changing lines, and putting a call on
hold also cancel Mute.
Flash
Use F instead of the switchhook to activate telephone company
subscriber services such as Call Waiting or Three-Way Calling.
To adjust the length of the Flash signal, see “Set the Flash Time” in SET UP
SYSTEM FEATURES.
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TELEPHONE OPERATION
Temporary Tone Dialing
If you have dial pulse (rotary) service, you can change from dial pulse to
touch tone dialing during a call by pressing t. This is useful if you
need to send touch tone signals for access to telephone banking or longdistance services.
1 Dial the number.
2 Press and release t. Buttons pressed after this send touch
tone signals.
3 After you hang up, the phone automatically returns to rotary
service.
Conference Calls
This feature lets you set up a three-party call by using two lines at the same
time. You can also join an intercom call with a call on an outside line.
1 Make or answer a call.
2 Press and release H.
3 Call someone on another line.
4 When this call is answered, press C. The three-party
conference begins immediately.
5 To end a conference call, hang up. All parties will disconnect.
To talk privately with one party:
1 Press H to place both lines on hold.
2 Press a LINE button to talk privately with the person on that line.
3 Press C to resume the conference call.
To drop one line:
Press the LINE button of the party you want to keep. The other line will be
dropped.
NOTE: Occasionally, the far-end parties on a conference call might not
hear one another.
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TELEPHONE OPERATION
Transfer a Call
You can transfer a call you answer to any other 955 phone. Once you
transfer a call, it can be picked up at any other 955 phone, not just at the
extension you called.
1
2
3
Press T.
Enter the extension number where you’re transferring the call.
Hang up.
Your phone reminds you with a double-beep every 30 seconds when a
transferred call has not been answered.
To answer a transferred call, pick up the handset or press the LINE
button of the call to use the speakerphone or headset. You will know an
incoming call is a transferred call by the distinctive long rings.
NOTE: If you do not dial an extension within 10 seconds, the transfer is
automatically cancelled.
NOTE: If a transferred call is not picked up within three minutes, the
system will automatically disconnect the call.
Low Battery Indicator
The screen displays LOW BATT when the battery needs to be replaced.
29
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SPEED DIAL OPERATION
Enter
Directory
mode
Edit speed
dial entries
Speed dial
locations
Store
names and
numbers in
speed dial
Dial a
number in
speed dial
Remove a
speed dial
entry
Enter
characters
of directory
entries
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SPEED DIAL OPERATION
This telephone has four Speed Dial locations where you can store phone
numbers and names you wish to dial by pressing only two buttons. Names
can be up to 16 characters long and numbers can be up to 32 digits long.
Storing a Name and a Number in a
Speed Dial Location
1
2
Press D. The screen displays DIRECTORY.
Press S. The screen displays:
3
Use the dial pad keys to enter the letters, digits or symbols you
wish to store. Refer to Step 3 “Storing Names and Numbers in
the Directory” in DIRECTORY OPERATION on page 34 for
detailed directions.
NOTE: To store a number without storing a name, press S and go on
to Step 5.
4
Press S to store the name and move on to enter the phone
number. The screen displays:
5
Use the dial pad keys to enter the phone number you wish to store
— OR —
Press a to copy the last number you dialed onto the
screen. (To edit a number stored from redial you must first finish
storing the number, then follow the directions under “Editing
Information Stored in a Speed Dial Location.”)
NOTE: Do not press S at this point or the entry will be saved in the
directory instead of a speed dial location.
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SPEED DIAL OPERATION
6
Press the SPD button where you wish to store this entry. A
confirmation tone sounds and the screen displays:
Reviewing Information Stored in a Speed Dial Location
Press the SPD button for the location you wish to review. The screen
displays any information stored in that location.
Editing Information Stored in a Speed Dial Location
1
2
3
4
Press the SPD button for the location you wish to review.
Press t, then use <, > and the dial keypad to edit the name.
Press S to save the name and move on to edit the phone number.
Press the SPD button for the location where you wish to save this
entry. The screen displays your new entry and Saved!.
Making a Speed Dial Call
1
2
Press the SPD button for the number you wish to call.
When the entry is displayed on the screen, press o to place the
call (the line is selected automatically)
— OR —
Press the LINE button you wish to select, then press o to place
the call.
Removing Information from a Speed Dial Location
1
2
3
32
Press the SPD button for the number you wish to remove.
Press R. The screen prompts REMOVE: remove?.
Press R again within three seconds to remove the entry.
The screen displays:
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DIRECTORY OPERATION
Enter
Directory
mode
Edit directory
entries
Scroll through
directory
entries
Store names
and numbers
in the
directory
Remove a
directory entry
Dial a
number from
the directory
Can also
be used to
store the
switchhook
flash needed
to activate
some custom
calling
services
Enter
characters
of directory
entries
Store a pause in a
directory number
Store a tone signal in
a directory number
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DIRECTORY OPERATION
This phone can store up to 200 names and phone numbers in the directory.
Names can be up to 16 characters long and numbers can be 32 digits long.
Because directory entries are stored in alphabetical order, you may wish to
enter names with the last name first in order to maintain consistency with
the information stored automatically through the Caller ID function of
this system.
Enter Directory mode by pressing D. The screen displays
DIRECTORY. If the directory is full, the screen displays DIRECTORY FULL!.
Storing Names and Numbers in the Directory
34
1
2
Enter Directory mode.
Press S. The screen displays:
3
Use the dial pad keys to enter the letters, digits or symbols you
wish to store. Press the key repeatedly until your desired character
is displayed. For example, press 2 once for “A,” twice for “B,” three
times for “C,” and four times for “2.” Press > to move to the next
character or < to backspace. Press > twice to insert a space.
PRESS:
ONCE
TWICE
3 TIMES
4 TIMES
5 TIMES
6 TIMES
7 TIMES
8 TIMES
1
2
3
4
5
6
7
8
9
*
0
#
,
-
'
&
.
(
)
1
A
B
C
2
D
E
F
3
G
H
I
4
J
K
L
5
M
N
O
6
P
Q
R
S
T
U
V
8
W
X
Y
Z
*
0
#
7
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DIRECTORY OPERATION
NOTE: To store a number without storing a name, press S and go
on to Step 5.
4
Press S to store the name and move on to enter the phone
number. The screen displays:
5
Use the dial pad keys to enter the phone number you wish to store
— OR —
Press a to copy the last number you dialed onto the
screen. (To edit a number stored from redial you must first finish
storing the number, then follow the directions under “Changing
Directory Entries.”)
Press S to store the name and number in the directory. The
screen displays:
6
Storing a Pause in a Directory Number
To store a dialing pause in a directory number, press and release P
where you want the dialing pause to occur. Each time you press P
you enter a three-second pause in the dialing sequence.
Storing a Temporary Tone Signal in a Directory
Number
To store a tone signal, press and release t where you want tone
dialing to begin. All digits entered after this will send tone signals.
Storing a Flash in a Directory Number
You can store the switchhook flash needed to access some custom-calling
services in a directory number. Press and release F where you want
the switchhook flash to occur in the dialing sequence.
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DIRECTORY OPERATION
Reviewing Information Stored in the Directory
1
2
Enter the Directory mode.
Press + or - to scroll through the directory entries
— OR —
Repeatedly press the dial pad key that has the first character of
the entries you wish to review until the character you are looking
for is displayed. Then press + or - to move through the entries
beginning with this character.
For example, to find the entry you stored for Jim in a directory beginning
with an entry for “Aaron,” press -. The screen displays:
Then press the button for “J;” the screen displays:
NOTE: If there is no entry with the first letter “J,” the screen will display
No Entries for “J”.
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DIRECTORY OPERATION
Changing Directory Entries
1
2
3
4
5
Find the directory entry you wish to change by following the
directions under “Reviewing Information Stored in the Directory.”
Press t, then use <, > and the dial keypad to edit the
name.
Press S to save the name and move on to edit the phone
number.
Use <, > and the dial keypad to edit the number.
Press S to store the name and number in the directory. The
screen displays your new entry and Saved!.
Dialing a Number from the Directory
1
2
Enter Directory mode and use the dial pad or Navigation buttons
to find the entry for the number you wish to call (see “Reviewing
Information Stored in the Directory”).
When the desired directory entry is displayed on the screen,
press o to place the call (the line is selected automatically)
— OR —
Press the LINE button for the line you wish to select, then press
o to place the call.
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DIRECTORY OPERATION
Removing a Name and Number from the Directory
1
2
3
Enter Directory mode and use the dial pad or Navigation buttons
to find the entry for the number you wish to remove from the
directory (see “Reviewing Information Stored in the Directory”).
Press R. The screen prompts REMOVE: remove?.
Press R again within three seconds to remove the entry.
The screen displays:
Removing All Entries from the Directory
1
2
3
38
Enter Directory mode.
Press R. The screen prompts DIRECTORY REMOVE: all?.
Press R again within three seconds to remove all entries.
The screen displays:
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INTERCOM OPERATION
Announce
to all
955 phones
Deactivate
Auto-Mute to
answer a page
–OR -–
Mute this
phone while
using Room
Monitor
Announce
over the
speaker to the
phone you
are calling
–OR -–
Activate Room
Monitor
Use with p
to announce to
all 955 phones
Activate
speakerphone
or headset
Connect an intercom call
with an outside line, or
connect two calls using
outside lines
Ring another 955 phone
connected to Line 1
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INTERCOM OPERATION
This intercom features both a single-phone page and a system-wide page.
A single-phone page alerts only one phone; a system-wide page alerts all
phones. Any phone with the Do Not Disturb (DND) feature activated will
not receive a page.
An intercom call or single-phone page automatically activates the
speakerphone on the receiving phone. You can deactivate the
speakerphone by lifting the handset.
NOTE: If a line is in use, pressing I or p will place the line on
hold and activate the intercom.
Basic Intercom Operations
INTERCOM
PAGE
Any two stations connected to Line 1 can ring each other.
Lets you “announce” over the speaker of the phone you’re
calling. The person you’ve called can respond just by
talking.
PAGE ALL
Lets you “announce” to all 955 phones in the system at the
same time (system-wide page).
CONFERENCE Lets you connect another intercom call with an outside line.
Making an Intercom Call with the Handset
1
Press I and lift the handset. The screen displays:
2
Dial the extension number of the party you wish to reach. If that
extension is idle, you will hear long beeps. If that extension is
busy, you will hear a busy signal. If that extension is set to Do Not
Disturb, you will hear short beeps.
NOTE: The intercom call is automatically cancelled if you do not dial
an extension within 10 seconds.
NOTE: When you direct an intercom call to one extension, any
extension in the system can answer the call.
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INTERCOM OPERATION
Making an Intercom Call with the Speakerphone
or Headset
1
2
Press I.
Refer to the screen display and follow Step 2 under “Making an
Intercom Call with the Handset.”
Answering an Intercom Call
When you receive an intercom call you will hear a repeating double-ring
pattern and your screen displays ICM with the extension number of the
caller. Answer the intercom call by lifting the handset, or by pressing
I, K or h to take the call hands-free.
Making a Single-phone Page
1
Press p. The screen displays:
2
Dial the extension number of the party you wish to reach.
Answering a Single-phone Page
Auto-Mute Off
When your extension receives a page, the phone beeps and the speakerphone
is automatically activated. Answer the call by simply speaking.
If you are on the headset, you can answer the page by simply speaking
through the headset.
Auto-Mute On
The MUTE light will be on. Lift the handset or press M to temporarily
deactivate Auto-Mute and answer the page.
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INTERCOM OPERATION
Switching Between an Intercom Call and
a Single-phone Page
When making an intercom call, press p to switch the call to a singlephone page.
When making a single-phone page, press I to switch the call to the
intercom.
Ending an Intercom or Page Call
Hang up or press K or h again.
Paging All Phones
1
Press A
— OR —
Press p t.
The screen displays:
2
3
Speak toward the telephone or into the headset microphone.
Press and release K or h to disconnect.
Answering a System-wide Page
NOTE: Only one extension can answer a system-wide page.
When you receive a system-wide page, your phone beeps and the screen
shows the paging extension:
1
2
42
Press p to answer.
To end, press and release K or h.
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INTERCOM OPERATION
Making an Intercom Conference Call
1
2
3
4
Make or answer a call.
Press and release I and enter the extension number of the
third party. The line is automatically put on hold.
After the third party answers, press and release C.
To end an intercom conference call, hang up.
NOTE: You cannot put an intercom conference call on hold.
Room Monitor
You can activate the speaker of another phone to monitor sounds in that
room.
1 Press and release p.
2 Enter the extension number of the telephone to be monitored.
3 Press and release M if you don’t want sounds on your end to be
heard.
4 To end monitoring, press and release K.
The party at the extension being monitored will hear a beep as with any
page, signaling that the speakerphone has been activated.
NOTE: An extension cannot be monitored when Auto-Mute is turned On
at that extension.
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CALLER ID OPERATION
Access
Caller ID
information
for calls
coming in on
other lines
Enter call
history to
review calls
Dial a
number from
call history
Indicates
unreviewed
Caller ID
information
or voice mail
messages
Scroll
through call
history
Remove
records from
call history
Exit Caller ID
mode
Store a number from call
history in the directory,
save directory names and
numbers, and save
options settings
44
Access a Call Waiting call
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CALLER ID OPERATION
This telephone has a Caller ID feature that works with Caller Identification
service provided by your local telephone company; there is a fee for this
service, and it may not be available in all areas. This phone can provide
information only if both you and the caller are in areas offering Caller
Identification service, and if both telephone companies use compatible
equipment.
When you use this phone with Caller ID service, you can see who’s calling
before you answer the phone. If you subscribe to Caller ID with Call
Waiting a combined service available through many local telephone
companies, you can see who’s trying to reach you even when you’re on
another call. This service may be called by different names (such as Caller
ID with Visual Call Waiting) by different local telephone companies and
may not be available in all areas.
NOTE: You must subscribe to combined Caller ID with Call Waiting
as a single service to see Caller ID information for a Call Waiting call.
Check with your local telephone company for availability.
This phone assigns each incoming call a number from 1 to 200. The most
recent call will have the highest number. (For example, if two calls have
been received, call number 002 is the most recent.) When the call history
is full, the oldest call information is automatically deleted to make room for
the new incoming call information.
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CALLER ID OPERATION
Call Waiting
If you subscribe to Caller ID with Call Waiting service and you receive a
Call Waiting call, the screen will display call information for the call.
1
2
Press F to access the Call Waiting call.
To switch back to the original call, press F again.
Calls Received on Two or More Lines Simultaneously
Your screen can display the Caller ID information for only one call at a
time, but you can switch between the information for two or more ringing
lines by pressing C.
For example, if Line 3 of the phone is ringing, the screen displays the
Caller ID information for Line 3:
If the phone begins to ring on Line 1, the screen will display the new
caller’s information after it is received:
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CALLER ID OPERATION
Press C to review the Caller ID information for the first call and the
screen displays:
Pressing C repeatedly will allow you to go back and forth between the
general screen display
and the Caller ID screens for each of the ringing lines.
Message Waiting and NEW CALL Light
This light stays on steadily when you have received call information but have
not yet reviewed it. If you subscribe to a voice mail service, this light flashes
when you have unretrieved messages waiting. The screen also displays
information about the number of new calls and voice mail messages waiting.
CID=100/198
100 new Caller ID messages, and 198 total Caller ID
messages
COVM
1 34
Voice mail “message-waiting” information on Lines 1, 3, and 4
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CALLER ID OPERATION
Call List
View Call List Summary
1
Press c. The screen displays the numbers of total calls and
new calls in call history.
2
Press + to view the latest or - to view the earliest caller’s
information. Then, use + or - to scroll through call history. See
“Review Call List” for a description of the information provided on
the call history screen.
Review Call List
Press + to view the previous caller’s information
— OR —
Press - to view the next caller’s information.
The screen displays the caller information:
10:27AM 11/12
CL#001
NEW
L3
Smith, John
5550128
48
The time and date call was received
This call is the first call (#001) in call history
This is new, previously unreviewed call information
The call came in on Line 3
Caller’s name
Caller’s phone number
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CALLER ID OPERATION
Display Messages
Private Name
The other party is blocking name information.
Private Number
The other party is blocking telephone number
information.
Unknown Name
Your phone company is unable to receive information
about this caller’s name.
Unknown Number
Your phone company is unable to receive information
about this caller’s number.
Error
The Caller ID information received from the phone
company was not recognizable.
Removing Calls from Call List
Removing a Specific Call Record from Call List
1
2
3
Locate the record you wish to delete in call history.
Press R. The screen prompts REMOVE: remove?.
Press R again within three seconds to confirm your decision.
The screen displays
for two seconds and then displays the next call record in call
history.
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CALLER ID OPERATION
Removing All Calls from Call List
1
2
3
Press c. The screen displays the numbers of total calls and
new calls in the call history.
Press R. The screen prompts REMOVE: all?.
Press R again within three seconds to confirm your decision.
The screen displays for two seconds:
and then displays:
Dialing a Number from Call List
As you review calls in history, you can dial a displayed phone number. If the
call information came from your Home Area Code (the one you programmed
during features set up), the screen displays only the seven-digit number you
are calling (without an area code). If the call information came from one of
your Local Area Codes (the ones you programmed during features set up),
the screen displays 10 digits (area code plus the seven-digit phone number).
If the call information did not come from any of the area codes you
programmed, 1) phone numbers with 10 or more digits will automatically
have a “1” inserted and displayed before the number and, 2) phone numbers
with fewer than 10 digits will be displayed and dialed without a “1.”
1 Locate the number you wish to call in call history.
2 Press and release o. The phone will automatically choose an
available line and dial the call
— OR —
Press the LINE button for the line you wish to use, then press o
to place the call.
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CALLER ID OPERATION
Saving a Number from Call List to the Directory
1
2
3
4
5
6
7
Locate the number you wish to store in call history.
Press E.
Press D. The screen displays DIRECTORY.
Press S. The screen prompts (Enter name).
Press c to copy the name and phone number from the call
history to the screen.
Edit the name (See “Changing Directory Entries” in DIRECTORY
OPERATION.)
— OR —
Press S to store the name and move on to edit the number.
When the name and number appear as you would like to store
them, press S to store the information in the directory. The
screen displays Saved!.
Time/Date
If you subscribe to Caller ID service, this phone automatically resets the time
and date each time new information is received. You can set the time and date
yourself if you wish. (See “Set the Time/Date” in SET UP SYSTEM FEATURES.)
Reset COVM Indicator
This feature is useful in case you get a false COVM signal from the Central
Office. If a COVM indicator lights when there are no messages on that line,
clear the indicators.
1
2
3
Press G.
Press - until the screen displays COVM RESET, then press >.
Press - or + until the screen displays the desired line number,
then press >. The screen displays:
4
5
Press R to reset. The screen displays RESET!.
Repeat Steps 1-4 to reset the COVM for additional lines.
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ADDING A FAX MACHINE
NOTE: Do not connect a fax machine to Line 1. Doing so will interrupt
the system’s intercom data channel.
You may wish to use a fax machine with your phone. Choose Line 2, 3 or
4 for the fax machine, and connect it according to the manufacturer’s
instructions for installation and use.
•
•
•
•
That line’s telephone number is your fax number.
The same line can be used for outgoing calls (incoming faxes will get a
busy signal).
Set your fax machine to answer on the first ring (follow manufacturer’s
instructions).
To prevent the fax line from ringing at all the extensions, turn the
ringer off for that line (see "Turn Ringer On or Off" in SET UP SYSTEM
FEATURES).
NOTE: If you are using a fax switch, or a fax machine with a built-in
fax switch, see "Using a Fax Switch."
Using a Fax Switch
A fax switch lets the system know, before the phone rings, whether an
incoming call is a voice call or a fax call. Some fax machines have a built-in
fax switch. Using a fax switch may affect the operation of Line-in-use lights
and the display of Caller ID information.
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IN CASE OF DIFFICULTY
If you have difficulty operating this phone, try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com or call
1 800 222-3111. Please retain your receipt as your proof of purchase.
Telephone Does Not Ring
•
•
•
•
Make sure the Do Not Disturb (DND) feature is not activated.
Make sure ringers are turned on.
If there are several non-system phones on the line that don’t ring,
disconnect some of them. Having too many phones connected can
also result in low ringer volume for non-system telephones.
If the INTERCOM light flashes but you don’t hear a paging signal, make
sure the Do Not Disturb feature is not activated.
Intercom Paging Signal Not Received
Make sure you have programmed your intercom extension number
correctly. Line 1 must be connected at all extensions, and must be the
same telephone number/line for Page and Intercom to work properly.
Cannot Join a Conversation in Progress
The privacy feature prevents another set on the system from interrupting
a conversation. Make sure you press the LINE button to release privacy.
Error Tone (Fast Busy Signal) Heard When Making an Intercom Call
The Do Not Disturb feature is activated at the extension you are calling.
The other party’s INTERCOM light will flash and your extension number
will be displayed on their screen to alert them of your call.
Line Lights Remain On When No Line is Connected
•
•
•
•
Make sure the system is programmed for that line to be absent. (See
“Set Line Usage for Each Line” in SET UP SYSTEM FEATURES.)
Make sure that your Line Groups are programmed properly. (See
“Assign the Line Group for this Phone” in SET UP SYSTEM FEATURES.)
Disconnect all other devices (fax, modem, credit card reader, etc.) from
any lines connected to your 955 phone. These devices can interfere
with the system’s data links.
Make sure the total length of telephone wiring used in your 955
system is less than 600 feet. If the wiring is longer, you may need to
use a special filter device. Call 1 800 222-3111 for information about
this filter. You’ll need to contact a professional to install this filter.
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IN CASE OF DIFFICULTY
Tone Signals Do Not Activate a Remote Device
•
•
Tone signaling does not work during conference calls.
The phone generates tones of fixed duration, which may not be long
enough to activate some devices such as answering machines.
Operation During a Power Failure
This phone will operate during a power failure if a charged battery has
been installed. You will be able to dial and answer calls with the handset
or headset, but no other features will work until power is restored.
No Caller ID Information While on a Call
•
•
You must subscribe to combined Caller ID with Call Waiting as a
single service to see Call Waiting information.
Make sure the TEL SET and TEL LINE cords are not reversed.
Display Screen is Blank
Make sure the power cord is connected to both the phone and an
electrical outlet not controlled by a wall switch.
No Caller ID Information Received
Caller ID information is transmitted by the telephone company between
the first and second rings. Allow your phone to ring at least twice to
receive Caller ID information.
NEW CALL Light Flashes
•
•
54
Make sure you have reviewed all messages on all lines.
It may be a false indicator from the Central Office. To clear, see “Reset
COVM Indicator” in CALLER ID OPERATION.
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IN CASE OF DIFFICULTY
Screen Displays COVM
The screen displays COVM when the COVM indicator is turned on for at
least one line, whether or not there are messages waiting, and whether or
not you have the service.
• If you subscribe to Voice Mail service with your local telephone
service provider, but prefer not to display COVM on the screen, turn
off the COVM indicator for each line.
• If you do not subscribe to Voice Mail service, turn off the COVM
indicator for each line.
See “Turning COVM Indicators On and Off” in SET UP SYSTEM FEATURES.
COVM Line Indicator Remains On
•
•
Make sure you have reviewed all messages on that line.
You may have received a false signal from the Central Office. To clear,
see “Reset COVM Indicator” in CALLER ID OPERATION.
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EXPANDING THE 955 SYSTEM
When you combine two or more 955 phones you create an interacting
system where phones share lines. You can have up to twelve phones and
up to 15 telephone lines. The 955 can be expanded with or without
Centrex service.
NOTE: All 955 features work as described earlier in this manual.
Line Groups
When phones share lines, Line-in-use lights let users at different extensions
know when a specific line is in use. For accurate Line-in-use lights, the
same lines must be connected to each extension in the Line Group, and
they must have the same incoming telephone number at each extension.
The chart below shows 12 extensions, each sharing the first three lines,
but being assigned to different Line Groups based on other shared or
private lines.
Intercom Stations
Lines in System
56
L1
L2
L3
L4
ICM 11
✔
✔
✔
✔
ICM 12
✔
✔
✔
ICM 13
✔
✔
✔
ICM 14
✔
✔
✔
ICM 15
✔
✔
✔
ICM 16
✔
✔
✔
ICM 17
✔
✔
✔
ICM 18
✔
✔
✔
ICM 19
✔
✔
✔
ICM 20
✔
✔
✔
ICM 21
✔
✔
✔
ICM 22
✔
✔
✔
L5
L6
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
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EXPANDING THE 955 SYSTEM
Private Lines
You can use the fourth line on each station as a private line. A private line
is a telephone number assigned to just one extension.
NOTE: You must program the lines you are using at each extension so
that the system knows which lines are shared and which are private
(you cannot physically wire lines with different telephone numbers into
each unit for Line 4).
The chart below shows 12 extensions, each sharing the first three lines
and having its own private line.
Intercom Stations
Lines in System
L1
L2
L3
L4
ICM 11
✔
✔
✔
✔
ICM 12
✔
✔
✔
ICM 13
✔
✔
✔
ICM 14
✔
✔
✔
ICM 15
✔
✔
✔
ICM 16
✔
✔
✔
ICM 17
✔
✔
✔
ICM 18
✔
✔
✔
ICM 19
✔
✔
✔
ICM 20
✔
✔
✔
ICM 21
✔
✔
✔
✔
✔
✔
ICM 22
L5
L6
L7
L8
L9
L10 L11 L12 L13 L14 L15
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
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CENTREX OPERATION
Setup Checklist
Before expanding your system or installing for Centrex, review the
installation checklist. If you have Centrex, contact your local telephone
company for further information about Centrex service.
• The phone number for Line 1 must be the same on all phones
in order for the Intercom and Page features to work.
• Determine the number of phones that will be on the system.
• Identify the phone that will be the Console phone.
• Identify the private line for the Console phone. The Console
phone must have its own private line. This line is not shared
with any other phone.
• Follow the regular installation instructions in this manual.
• Enable the Console phone.
• Store the Centrex pickup codes and the seven-digit phone
numbers in the directory. See DIRECTORY OPERATION in this
manual.
Enabling the Console Phone
Determine which phone will be the Console phone for your system and
program the Console following the directions to “Set Your Phone to be the
Centrex Console Phone” in SET UP SYSTEM FEATURES. It is recommended
that Line 4 of the Console be programmed as a private line, to be sure a
line is available for Centrex access.
Console Operation
Once another 955 phone has enabled its delayed ring, the Console phone
will receive those calls. All the 955 features work in the same manner as
described in this manual.
The Console phone can pick up other Centrex lines through Centrex
switching. The Console can store the Centrex pickup codes and the
seven-digit phone number of each station, except for the Console phone,
in the directory.
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CENTREX OPERATION
Setting Ring Delay Duration
This feature allows other 955 telephones’ calls to ring at the Console
phone. After a specified ring delay, the calls will ring at the Console phone.
See “Program the Centrex Console Delayed Ring Time” in SET UP SYSTEM
FEATURES for directions.
Answering a Delayed Ring
The Console phone rings and the screen displays the station number of the
intercom sending the delayed ring.
1 Select a free line.
2 Enter the Centrex pickup code.
3 Enter the seven-digit phone number of the station sending the
delayed ring.
NOTE: If the Console is using another line and receives a delayed ring,
the Console phone can put the other line on hold and follow Steps 1– 3.
If the Console is on an intercom call, the intercom call should be ended
before picking up the ringing phone.
Picking Up Another Station’s Line
1
2
3
Choose a free Centrex line.
Enter the Centrex pickup code.
Enter the seven-digit phone number of the line you want.
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INDEX
+ 5, 15–17, 19, 36, 48
COVM RESET 6, 51
- 5, 15–17, 19, 36, 48
CSL DELAY RING 7, 21
< 5, 32, 34, 37
DATE 16
> 5, 15–17, 19, 32, 34, 37
DAY OF WEEK 16
All Removed! 38, 50
Default settings 7, 15, 21
AM/PM 16
DELAY RING 6, 18
AREA CODEs 7, 20
o 32, 37, 50
a 26, 31, 35
Dial mode 6, 19
Auto Redial 26
D 31, 34, 51
Auto-Mute 6, 19, 39, 41, 43
Call history 44, 45, 48–51
Directory 19, 23, 30, 31, 33–37, 44,
51, 58
Call List 20, 48–51
DIRECTORY 31, 34, 51
Call Privacy 24
DIRECTORY FULL! 34
Call Waiting 3, 4, 44–46
Display Language 16
c 46, 47
n 25
Caller ID 3, 4, 7, 19, 34, 45–47, 49, 51
DND 4, 7, 25, 40, 53
Caller ID with Call Waiting 3, 4, 45, 46
DND light 25
Caller ID with Visual Call Waiting 45
Do Not Disturb (see DND)
Caller Identification 4, 45
E 5, 15, 51
Central Office Voice Mail 4
(see also COVM)
(Enter name) 31, 51
Centrex 4, 7, 18, 56, 58, 59
Error 49
Centrex Console Delayed Ring Time
21, 59
EXTENSION NO 6, 16
(Enter number) 31
Centrex pickup codes 58
Extension number 3, 6–8, 16, 29, 40, 41,
43, 53
Centrex service 4, 56, 58
F 6, 27, 35, 46
CID 4, 47, 48, 50
Flash 27, 33, 35
i 48, 50, 51
FLASH TIME 6, 19
C 28, 43
Conference calls 28, 54
Handset/Speakerphone/Headset
Volume 25
CONSOLE 20
h 5, 6, 23, 24, 26, 41, 42
Console phone 7, 20, 21, 58, 59
Headset 22–27, 29, 39, 41, 42
COVM 4, 6, 17, 18, 47, 51, 55
H 27, 28
COVM indicator 6, 17, 51, 55
Hold 6, 22, 24, 25, 27, 28, 40, 43, 59
COVM ON/OFF 6, 17
HOLD REMINDER 6, 20
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INDEX
Home Area Code 4, 5, 20, 50
Prime Line 5, 6, 18, 23
HOUR 16
Private Line 3, 23, 57, 58
ICM 40, 41
Private Name 49
Initializing 10, 13
Private Number 49
I 27, 40–43
G 15–21, 51
Intercom 3, 7, 18, 25, 27, 28, 39–43, 52,
53, 56–59
Redial 22, 26
Intercom conference call 43
INTERCOM light 25, 53
LANGUAGE 6, 15, 16
LINE GROUP 6, 19
Line Group 5, 6, 19, 53, 56
LINE light 25
LINE USAGE 6, 18, 53
Line-In-Use lights 22, 25, 52, 56
Local Area Code 5, 7, 20, 50
Memory (see Directory)
Message Waiting and NEW CALL
Light 47
R 21, 32, 38, 49–51
Remove 30, 32, 33, 38, 44, 49, 50
REMOVE 21, 51
REMOVE: remove? 32, 38, 49
Removed! 38, 49
RESET ALL!!! 7
RESET ALL? 21
RESET! 21, 51
Ring Time 21, 59
Ringer 6, 17, 22, 26, 52
RINGER ON/OFF 6, 17
RINGER TYPE 6, 17
MINUTES 16
Ringer volume 26, 53
MONTH 16
Room Monitor 39, 43
m 19, 27, 41, 43
S 5, 15–21, 31, 32, 34, 35, 37, 51
Mute (see also Auto-Mute) 22, 27, 39
SAVE? 34, 35
MUTE light 27, 41
Saved! 31, 35, 37
Navigation buttons 5, 15, 37, 38
Single-phone Page 40, 41, 42
NEW CALL light 47, 54
SPD button 31, 32
No Entries for 36
K 5, 6, 23, 24, 26, 41–43
p 27, 39–43
SPEAKER light 23
Page 3, 19, 25, 39–43, 53, 58
Speakerphone 22–27, 29, 39–41, 43
A 40, 42
Speed Dial locations 30, 31
PAGE ALL 42
Switchhook flash 33, 35
U 35
System-wide page 40, 42
Pause 33, 35
t 28, 32, 35, 37
POWERFAIL 10, 12
Temporary Tone 22, 28, 35
PRIME LINE 6, 18
Three-Way Calling 27
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INDEX
TIME/DATE 6, 16, 51
Timer 24
TONE/PULSE 6, 19
t 29
Transfer 29
Transferred call 7, 29
Unknown Name 49
Unknown Number 49
Voice Mail (see also COVM) 4, 6, 17, 44,
47, 55
Volume + 25, 26
Volume - 25, 26
62
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