tape_help_guide_v1_5
eServer xSeries Tape Drive Support Help Guide v.1.5
When viewing the Removable Storage option under Windows Server 2000 or
Windows Server 2003, and there is a red X on the tape drive, what could be
causing this problem?
There are four reasons why this red X is present on the tape device:
1. The tape driver installed in NOT a Microsoft Driver Provider. This can be checked by selecting the
tape drive properties from Device Manager. For Windows 2000\2003, select Tape Drives, right
click the tape drive, select Properties and then the Driver tab. To correct this, load the latest
Windows Server tape driver located on the IBM Tape Tools CD driver’s folder.
2. In Windows 2000, if you right click the tape drive under Physical Locations and the option Enable
Library is unchecked, this option should be checked. In Windows 2003, if you right click the tape
drive under Libraries and the option Enable drive is unchecked, this option should be checked.
3. The tape drive is no longer installed in the server. Verify if this is true and if so, right click the drive
and select delete.
4. A new tape drive was installed that has a different drive serial number. So now, there maybe
more than one tape drive showing under Removable Storage. Simply right click the tape drive
with the red X and delete.
How can my customer contact there OEM tape software support?
Veritas Backup Exec Software Support
US – 1.800.342.0652 or 407.357.7600
Worldwide - http://support.veritas.com/phonesup/phonesup_ddProduct_BEWNT.htm
BrightStor ARCserve Backup Support
US – 1.866.422.2774
Worldwide – http://supportconnectw.ca.com/public/ca_common_docs/support_dir.pdf
Tivoli Storage Management (TSM)
US – 1.800.426.7378
Worldwide - http://techsupport.services.ibm.com/guides/tivoli_contacts.html
How do I verify what type of tape drive is installed in the server?
Point the customer to this website:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-50646
Click the option to install the automated content plug ins. When complete, click the option to “ Show my
tape drive information.
How do I get verify if my tape devices are at the latest firmware?
Go to this website, match the tape drive being used and the latest firmware is recorded in the far right
corner of the page. Some numbers are in hex code, so they may have to be translated to decimal.
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
For example: Below, the 4560 SDLT drive firmware is version 70 in decimal code. The last two digits (46)
of the revision number is the hex code number (46).
4560Sv70.img
4560_SDLT320
4646
How can I download the latest IBM tape drivers?
Go to this website: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TAPE-FILES
How do I get the tape software drive serial number and what is the purpose?
Insert the IBM Tape Tools CD and press the option to capture the tape drive serial number. The purpose
is to allow IBM to trace were the tape drive was sent to for future failure analysis.
How do I get the tape software name, version, and revision number?
From Veritas Backup Exec 8.x, 9.x, 10.x for Windows Server NT\2000\2003, go to Help, About Veritas.
From BrightStor ARCserve for Windows Server NT\2000\2003, go to Help, About ARCserve.
What does the tape software knowledgebase says about the tape software error?
Veritas Backup Exec - http://seer.support.veritas.com/NAV_BAR/clustersearch.asp?
ARCserve/Brightstor - http://supportconnect.ca.com/sc/kb/search.jsp
What does the OS software knowledgebase says about the tape software error?
Microsoft - http://support.microsoft.com/search/?adv=1
Novell Netware - http://support.novell.com/search/kb_index.jsp
Linux*- http://kbase.redhat.com/faq/
* requires free registration
How can I check the status of a Veritas support case?
Go to this website using the customer’s email address and the Veritas support case:
http://support.veritas.com/cases_ddProduct_.htm
How do I determine what Tape Drive\Library\Changer firmware level my customer
is running if the IBM Tape Tools CD is not working properly?
Veritas Backup Exec 8.x, 9.x for Windows Server NT 4.0\2000\2003: In the Veritas Devices tab, right
click the Tape Drive, go to Properties.
Veritas Backup Exec 8.x, 9.x for Novell Netware: On the console, load the following command: load
sys:bkupexec\nlms\bediag.nlm. From a client machine, go to the SYS volume of the backup server,
bkupexec folder, and view the BEDIAG.FAX file.
BrightStor ARCserve for Windows Server NT\2000\2003: Click on the Quick Access tab, hen select
Device Manager. Select your tape drive and then select the top View tab, and Properties.
BrightStor ARCserve for Novell Netware: On the client machine, go to the SYS folder of the backup
server. Then go into the ARCserve.x folder and view the tape$svr.log file.
Windows Server NT 4.0
1. Go to Control Panel
2. Select Tape Devices
3. Highlight the tape backup unit(TBU)
4. Click the Advanced tab
5. Click the Properties button
Windows Server NT 4.0\2000\2003
1. Right mouse click My Computer and select Manager
2. Under Storage, select Removable Storage
3. Select Physical Locations and right click the tape drive
4. Select the Device Information tab
Novell Netware
1. Restart your server and go into the Adaptec settings using the CNTRL+A option.
2. Under Options, select SCSI Disk Utilities
3. Select your tape drive and press enter
SCO OpenServer\Linux Redhat
1. From the console prompt, type: /SBIN/SDICONFIG -L (does not need to be caps)
This will yield what IDE and SCSI controllers are seen in SCO and will list the tape backup units identifier
string. The last four characters of the tape backup unit identifier is the firmware level on the tape backup
unit. Use the following methods to access and test the tape device:
tar cvf /dev/rmt/ctape1 <location or file>
tar tvf /dev/rmt/ctape1
tar xvf /dev/rmt/ctape1 <location or file>
How can I improve my customer's Tape Drive performance in addition to updating
to the latest SCSI drivers?
Veritas Backup Exec 8.x. 9.x for Windows Server NT 4.0\2000\2003: Go to the Devices tab, right mouse
click the tape drive, go to Properties, and select the Configuration tab.
Note: Default is 64K for Veritas. The benefit of using 1024KB size is for faster performance during
backups.
BrightStor ARCserve for Windows Server NT 4.0\2000\2003, edit the following:
HKEY_LOCAL_MACHINE\SOFTWARE\Cheyenne\ARCserve\CurrentVersion\TapeEngine\DEVICE#
(where DEVICE# corresponds to the tape drive you want to change the block size)
Highlight DEVICE# select Edit Add Value, Value Name: DefaultBlockFactor
Data pe: REG_DWORD click ok,
Data: 7 <-- Hex
0 = 512 (default)
1 = 1,024 (1K)
2 = 2,048 (2K)
3 = 4,096 (4K)
4 = 8,192 (8K)
5 = 16,384 (16K)
6 = 32,768 (32K)
7 = 65,536 (64K)
How can I capture the customer Operating System’s event log?
Windows Server NT 4.0\2000\2003
Run the IBM DSA Report utility.
Portable Edition: http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-57313.html
Installable Edition: http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-57313.html
Novell Netware
1. Type LOAD CONFIG.NLM at the console. This will generate a CONFIG.TXT file written to
SYS:SYSTEM.
If you don't have CONFIG.NLM on the server you can get it from http://support.novell.com.
How do I capture the tape job logs from the most common backup applications?
Windows Server NT 4.0\2000\2003 Native NTBackup Job Logs
Start the backup job. When it completes or fails, select the Report button
Open an explorer window and go to this path:
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data
Zip all of the contents into a single file and send them to the IBM technical representative.
Veritas Backup Exec 8.x, 9.x Job Logs
Open an explorer window and go to this path:
C:\Program Files\Veritas Backup Exec\Job\Data
Zip all of the contents into a single file and send them to the IBM technical representative.
BrightStor ARCserve 9.x, 10.x Job Logs
Open an explorer window and go to this path:
C:\Program Files\BrightStor\Data
Zip all of the contents into a single file and send them to the IBM technical representative.
How do I get an error dump file for my tape drive, autoloader or tape library?
IBM DLT, DLTVS, and SDLT Tape Drives Log Page 07 and FA Dump File
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
20/40GB DLT
P/N 09N4040
35/70GB DLT
P/N 04K0149
40/80GB DLT
P/N 00N7990
40/80GB DLTVS
P/N 59P6719
80/160GB DLTVS
P/N 59P6745
110/220GB SDLT*
P/N 00N8015
160/320GB SDLT*
P/N 59P6736
3502-108\314\R14 DLT 7000
3607-16X SDLT*
(Don’t forget the 3607-16X Autoloader Log File also. See below)
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. Open the Tools\Quantum\xTalk folder and run the DLTSage_xTalk_4018.exe for Windows to
install the xTalk software.
3. Start the program and press Continue. The DLTSage xTalk Warning screen appears. Select the
option to Run a Tape Drive Test, press Next, highlight the REPORTERLP7 and press Run.
4. Select Yes to the option of changing the current log file name to a text file.
5. Rename the file to logpage7-drive1 and press Save.
6. Go to this install path \Program Files\DLTSage\xTalk\Logs, copy the filename saved and send to
IBM Support.
7. Secondly, click on the FA Dump button to gather the dump file. Save the *.gmz file as drive1dump
and send the file to IBM Support.
IBM 8mm Mammoth Tape Drives Dump Logs
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
20/40GB 8mm Mammoth 1
60/120GB 8mm Mammoth 2 (M2)
P/N 01K1325
P/N 00N8017
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. Open the \Tools\Exabyte\Monitor folder and run the M2Monitor.exe for Windows to install the
Monitor software. Note: This may require ASPI32 to be installed. If needed, this can be located in
the Tools\ASPI471 folder.
3. Open the Monitor software, select Write Dump, Analyze Dump and save the file dump.
IBM DDS (Certance) Log File
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
20/40GB DDS4
36/72GB DDS5
120/240GB DDS4 Autoloader
P/N 00N7991
P/N 71P9145
P/N 00N7992
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. From Windows, insert the IBM Tape Tool CD and select option (2) to run the TapeRX Diagnostic
program.
3. Select Retrieve Information, Trace Buffer, type C:\filename and press the Retrieve button to get
the *.bin file.
IBM VXA-2 Log File
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
80/160GB 8mm VXA-2
P/N 59P6746
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. Open the \Tools\Exabyte\VXA2\VXA2Tool folder and run the Setup.exe for Windows to install the
VXA-2 Tool software. Note: This may require ASPI32 to be installed. If needed, this can be
located in the Tools\ASPI471 folder.
3. When complete, start the VXA-2 program, click on the Auxillary Page, and select the Gather
LogFile button to capture the log file.
IBM HH LTO Support Ticket Log File
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
100/200GB HH LTO (HP)
3607-26X LTO (HP) GEN1
1.
P/N 59P6717
Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2.
Open the \Tools\HHLTO\LTT_v33 folder and run the hp_ltt33_win_support.exe for Windows to
install the IBM Library and Tape Tools software. Note: This may require ASPI32 to be installed. If
needed, this can be located in the Tools\ASPI471 folder.
3.
Start the IBM Library and Tape Tools software. You will have two choices to continue with the
program: MINIPORT or ASPI. Select the ASPI option and continue.
4.
The program will now begin to scan SCSI devices. Select the HH LTO tape drive when the scan
is complete, select the Support button on the top menu, View Support Ticket, and save the file.
100/200GB FH, 200/400GB FH (IBM) LTO Tape Drives, 3600-109/R20 Tape Autoloader and Library,
and 4560-SLX LTO 200/400GB Generation 2 Tape Drive
100/200GB FH LTO (IBM) GEN1
200/400GB FH LTO (IBM) GEN2
P/N 00N8016
P/N 59P6744
Use the NTUTIL software located on the IBM Tape Tools CD. See instructions below:
Source: http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
1. Install the IBM Ultrium Tape Drivers located in this folder \Drivers\LTO\Windows2000 or 2003\32-bit.
This will extract the NTUTIL.EXE program that will be copied to the \Windows\System32 directory for
Windows 2003 or \Winnt\System32 for Windows 2000.
2. From that directory, copy the NTUTIL.EXE file into the C:\ root directory.
3. Run the NTUTIL.EXE file from a command prompt and type (1) for Manual Test.
4. You must now verify the IBM LTO tape drive is seen via the NTUTIL program. To determine this, type
(50) to Poll Registered Devices. You will see a message: All currently opened devices would be closed,
continue? (Y/N). Press (Y) and hit Enter.
The next screen will show you the tape drive status such as the SCSI or Target ID, product ID name, and
the current Microcode revision level you wish to change.
5. Press Enter to continue.
6. Type (20) to Open the device.
7. Select (1) RW (Read/Write) for the Open Mode and press Enter.
Note: You will see the message <SUCCESS> if performed correctly. Press Enter to continue.
8. Type (81) to Read Dump and press Enter. DO NOT TYPE (80) TO FORCE DUMP. This will erase vital
information pertaining to the tape drive.
9. Type a name for the dump file and press Enter. The default name is dump0001.
You will see the message <SUCCESS> if performed correctly. Press Enter to continue.
Press Enter, and select (99) to exit the Main Menu to exit the program.
MULTIPLE LTO DRIVE INSTRUCTIONS
If you have multiple tape drives, after you have completed step (10) above, press Enter and select (21) to
Close this device.
11.Select (1) to Set Device Special File and press Enter.
12. Type " tapeX " and press Enter.
Note: (X=drive number 0, 1, and so on . . .for the IBM 3600 & 4560 Tape Library, this will begin with "
tape0 " ) Verify at the top of the NTUTIL program screen that " TAPE1 " is seen under the Base Mode
section.
13. Repeat steps 4-9 for each additional tape drives.
3600-R20 Tape Library Web Based Report Logs (not supported with 3600-109)
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
1.
Make sure the unit is connected to the network, open a web browser and type in the IP address
of the tape library. A cross over cable is required if the autoloader is not on the same network with
the xSeries eServer.
2.
Go to the Main Menu, Administration, Change Configuration, Network Access, select NO if
preferable to configure a DHCP address, enter a static IP address, and subnet, press OK.
Once the unit becomes ready, open a web browser and type in the IP address given to the 3600R20 unit. Click on the Report tab, select File, save as a .txt file.
3.
3607-16X SDLT and 3707-26X Autoloader Log File
3607-16X SDLT
3607-26X LTO (HP) GEN 1 Autoloaders
1. Make sure the unit is connected to the network, open a web browser and type in the IP address
of the autoloader. A cross over cable is required if the autoloader is not on the same network with
the xSeries eServer.
2. Click on the Diagnostics tab and log in using the Administrator’s ID and password. The default ID
and password is “guest/guest”.
3. Scroll down to the View Error and History Logs and select Autoloader\Save Log and send to IBM
Support.
4. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
5. Open the \Tools\HHLTO\LTT_v33 folder and run the hp_ltt33_win_support.exe for Windows to
install the IBM Library and Tape Tools software. Note: This may require ASPI32 to be installed. If
needed, this can be located in the Tools\ASPI471 folder.
6. Start the IBM Library and Tape Tools software. You will have two choices to continue with the
program: MINIPORT or ASPI. Select the ASPI option and continue.
7. The program will now begin to scan SCSI devices. Select the HH LTO tape drive when the scan
is complete, select the Support button on the top menu, View Support Ticket, and save the file.
Send IBM Support the stickett.ltt file.
3623-2SX\2LX Tape Autoloader Dump File
Not available at this time.
4560-SLX Special Trace Log File
1. Have the customer to open a web browser.
2. Type in the IP address of the 4560-SLX tape library and press Enter.
3. Log into the 4560 WebTLC screen using the administrator’s password. The default password is
(2). Select the History tab and select the Library Special Trace under the Display a Library Trace
Log, and press the Display Trace button.
4. Select Edit, Select All, and copy into a text file. Save and send the file to your next level of
support.
How can I run diagnostics on my tape drive, autoloader, or library?
4/8GB DDS1, 4/10GB DDS2, 12/24GB DDS3 for DOS Diagnostics
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. From DOS, boot to the IBM Tape Tool CD and select option (2) to run the SGTAPE21 Diagnostic
program.
20/40GB DDS4, 35/72GB DDS5, 120/240GB DDS4 Autoloader Diagnostics
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. From Windows, insert the IBM Tape Tool CD and select option (2) to run the TapeRX Diagnostic
program.
3. From DOS, boot to the IBM Tape Tool CD and select option (2) to run the SGTAPE21 Diagnostic
program.
20/40GB 8mm, 60/120GB 8mm Mammoth Exabyte Tape Drive Diagnostics
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. Open the Tools\Exabyte\Monitor folder and run the Setup.exe for Windows to install the Monitor
software. Note: This may require ASPI32 to be installed. If needed, this can be located in the
Tools\ASPI471 folder.
3. Open the Monitor software to run diagnostics.
4. From DOS, boot to the IBM Tape Tool CD and select option (5) to run the Expert Diagnostic
Utility.
20/40GB DLT, 35/70GB DLT, 40/80GB DLT, SDLT, DLTVS Quantum Tape Drive Diagnostics
Note: Not supported on ServeRAID or integrated LSI chipset controllers.
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. Open the Tools\ASPI471 folder and run the ASPICHK file to verify if ASPI32 is installed for
Windows NT\2000. If so, proceed to next step. If not, run the ASPIINST.EXE file to install. A
reboot of the server is required.
3. When Windows is back up, insert the IBM Tape Tools CD and select option (3) to run WINDLT
Diagnostics, press the Accept button, type in the SCSI ID of the DLT tape drive, press OK to
begin diagnostics.
4. For DOS, boot to the IBM Tape Tool CD and select option (3) to run DLTDIAG diagnostics.
100/200GB FH, 200/400GB FH (IBM) LTO Tape Drive Diagnostics
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. Install the IBM Ultrium Tape Driver located in the Drivers\LTO folder.
3. From the same driver directory, copy the NTUTIL.EXE file into the C:\ root directory.
4. Run the NTUTIL.EXE file from a command prompt. Type (1) for Manual Test to begin diagnostics.
100/200GB HH (HP) LTO, 3607-26X (HP) LTO Tape Drive Diagnostics
1. Download the IBM Tape Tool CD from this website:
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39400
2. Open the Tools\3600 folder and run the Setup.exe for Windows to install the IBM Library and
Tape Tools software. Note: This may require ASPI32 to be installed. If needed, this can be
located in the Tools\ASPI471 folder.
3. Start the IBM Library and Tape Tools software, select the HH LTO tape drive when the scan is
complete, select the appropriate diagnostic program tests.
3600-R20 Tape Library Diagnostics
1. Run from the web interface by typing the IP address of the tape library in a web browser or from
the main menu on the front panel.
2. If media is suspected as bad, run the Wellness Test (10) times to test (3) pieces of media in the
tape library at a given time. Note: Only (3) pieces of media can be inside the tape library.
3. If the picker assembly is having issues, run the Recalibrate Test (10) times to recalibrate the 3600
tape library.
4. Have the picker assembly cleaned by a CE using alcohol swab pads on contact points. See this
website for details: http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-50426.html
3607-16X SDLT and 3607-26X (HP) LTO Autoloader Diagnostics
1. Run from the web interface by typing the IP address of the tape library in a web browser.
4560-SLX Tape Library Diagnostics
1. Run from the web interface by typing the IP address of the tape library in a web browser.
What to capture/verify from a DSA report for Tape Drives
When capturing these reports, the following are the ONLY you should verify for when developing an initial
action plan. Remember, ALL tape and SCSI drivers and firmware should be at the latest codes. Check
the online support tools. If the versions are not current, you MUST update them.
System Overview
Explanation
Computer System
Product Name: 8647
This will give us the server type used for
the tape drive.
Operating System
Product Name: Windows 2003
Service Pack: None
This will provide the OS name and what
OS Service Pack installed
Installed Applications
Version
CA BrightStor ARCserve Backup
Veritas Backup Exec
Tivoli Storage Manager (TSM)
XXXXXX
XXXXXX
XXXXXX
This will give us the name and version
of the backup software used by the
customer.
Installed Hot Fixes That MUST be installed for Windows Server 2003
Windows Server 2003 Hotfix - KB 891793
XXXXXX
KB891793 is MANDATORY for tape
Note: This will NOT install if Windows 2003 SP1 is installed. drives which has the latest storport.sys
driver.
Windows Server 2003 Hotfix - KB 817688
XXXXXX
Windows Server 2003 Service Pack 1
XXXXXX
KB817688 is MANDATORY for tape
drives for customer's using Native
Backup.
Device Drivers for Windows Server 2000/2003
If any are used below, you will need to know what version and if at the latest. If not the latest, have them
installed.
SCSI Controllers
adpu160.sys
adpu320.sys
aic78u2 .sys
aic78xx.sys
symmpi .sys
nfrd960 .sys
Adaptec Ultra160 SCSI Controller
Adaptec Ultra320 SCSI Controller
Adaptec Ultra2 SCSI Controller
Adaptec Ultra SCSI Controller
LSI (1020/1030) SCSI Controller
IBM ServeRAID 4M/4Mx/4L/4Lx/5i/6M/6i
Medium Devices (Autoloaders or Libraries)
Changer.sys
Qtmmc.sys
Default Microsoft Changer Driver
Quantum Changer Driver
Tape Devices
stdat4.sys
stdatw2k.sys
dlttape.sys
QntmDLT.sys
stdat72w2k.sys
bnchtape.sys
dlttape-VRTS.sys
0dlttape.sys
vxa.sys or vxa32.sys
halfinchVRTS.sys
hplto.sys
ibmlto.sys*
ibmtp2k3.sys
halfinchVRTS.sys
4mmdatVRTS.sys
20/40GB, 120/240GB DDS4
20/40GB, 120/240GB DDS4
20/40GB, 35/70, 40/80GB DLT, SDLT
20/40GB, 35/70, 40/80GB DLT, SDLT
36/72GB DDS5
40/80GB DLTVS80
40/80GB DLTVS80
40/80GB DLTVS80
80/160GB VXA-2
100/200GB Half Height LTO
100/200GB Full Height LTO
100/200GB Full Height LTO
200/400GB Full Height LTO
200/400GB Full Height LTO
20/40GB, 120/240GB DDS4
Microsoft Corporation
Quantum/Certance/Seagate Corporation
Microsoft Corporation
Quantum Corporation
Quantum/Certance/Seagate Corporation
Benchmark
Veritas Backup Exec
Veritas Backup Exec
Exabyte Corporation
Veritas Backup Exec
Hewlard Packard
IBM Corporation
IBM Corporation
Veritas Backup Exec
Veritas Backup Exec
* maybe an older IBM driver
Hardware
Firmware/VPD
Product Name
To identify the firmware version of the
tape device(s)
BIOS
System BIOS
To identify if the server and ServeRAID
cards are at the latest BIOS
ServeRAID BIOS
Windows Logs
Application Event
To identify what/why the tape software
is reporting errors
System Event
To identify what/why the tape hardware
is reporting errors
What is the difference between Random and Sequential mode and which mode is
supported with IBM xSeries Tape Autoloaders and Libraries?
Random Mode: Is a setting on tape autoloader or library unit allowing the software (e.g. Veritas Backup
Exec or BrightStor ARCserve Backup) to manage the library.
e.g. It instructs the loading mechanism, which of the tapes in the device to load into the tape drive. It does
not do any automatic loading INDEPENDENT of the host machines software instruction.
Sequential Mode: Requires user intervention. Does not ask for direction from the host system as to what
media to deliver to the tape drive next. It simply sleeps until the media in the drive is ejected. At that point
the picker assembly (or stacker) will remove tape from the drive, place back in original slot in tray and
grab the next sequential tape in the tape tray, then sleep again.
What is the IBM recommended cleaning schedule and cleaning usage for my tape
drive?
Proper maintenance is important to keep your DDS drive working properly. A routine of
regular cleaning helps reduce errors due to environmental contaminants such as dust, carpet
fibers or airborne debris. Note: If excessive dust or debris from the tape media collects at one or
more of the tape heads, your drive may not be able to read from or write to tape. To avoid this
situation, you must clean the tape heads on your DDS drive in the following circumstances. When
using a new data cartridge, clean the drive every four hours of tape movement until the tape has
been used from beginning to end.
Tape Drive Description
Cleaning Guide\Usage Count
DDS-1, DDS-2, or DDS-3
DDS-4, DDS5
Every 25 hours of read/write operations; 30 usages only
Every 50 hours of operations with DDS-3 or DDS tapes;
30 usages only
Once a week if tape usage = 3 hrs+ per day - 30 usages
only max per cleaning tape
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 20 usages.
After 250 tape motion hours. Good for only 20 usages.
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 20 usages.
Every 30 hours of operations (once a month) and the
type of tape being used. Good for only 18 usages.
Every 100 hours and when "soft" error thresholds are
exceeded. Good for only 18 usages.
Every 100 hours and when "soft" error thresholds are
exceeded. Good for only 18 usages.
Only when amber cleaning LED is on.
Good for only 50 usages.
If you backup daily, clean once a week.
Good for only 50 usages.
If you backup daily, clean once a week.
Good for only 50 usages.
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 50 usages.
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 50 usages.
Only when asked by unit. Good for only 20 usages.
Only when asked by unit. Good for only 50 usages.
Travan 40 (TR7), NS20 (TR5)
20/40GB DLT
35/70GB DLT
40/80GB DLT
40/80GB DLTVS80
80/160GB DLTVS160
110/220GB SDLT
160/320GB SDLT
20/40GB Mammoth
60/120GB Mammoth 2
60/120GB VXA-2
100/200GB HH LTO
100/200GB FH LTO
200/400GB FH LTO
3502 DLT Autoloader
3600 LTO Autoloader/Library
3607-16X SDLT Autoloader
3607-26X LTO Autoloader
3623-26X SDLT Autoloader
3623-2LX LTO Autoloader
4560 SDLT Tape Library
4560 LTO Tape Library
How can I verify if the customer’s media is IBM Recommended?
Using storage media not listed on this IBM recommended document may cause major damage to a tape
drive. The use of media not tested by may result in billable hardware service charges. Testing by IBM has
found that the life and performance of the tape backup unit directly correlate to the quality of the media
being used. The attached website below is a summary of tested and qualified cleaning cartridges for use
in IBM branded tape backup units, autoloaders, and libraries. Please review all of the maintenance
information in your tape drive user guide, as periodic maintenance is also not covered by the IBM
warranty. Remember, repairs or exchanges resulting from improper maintenance or use of none tested
media may result in billable hardware service charges.
http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-39931
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