GTA Digital TV Terms and Conditions

GTA Digital TV Terms and Conditions
Digital TV Terms and Conditions of Service
The Terms and Conditions below constitute an Agreement between GTA TeleGuam and its affiliates
(herein referred to as “GTA”) and the subscriber of Digital TV (herein referred to as “Services”)
Services. The terms and conditions apply to your use of the video and audio programming services
and associated telecommunications services that GTA provides the Services, and any equipment
provided to you for use with the service. The Terms and Conditions, together with GTA rules and
policies applying to the use of the Services, form the agreement between GTA and you for the
You agree to the Terms and Conditions of this Agreement by using the Services. IF YOU DO NOT
of this Agreement, “you” refers to the person whose name appears on the bill.
Digital TV Service(s) provided under this agreement is for residential use only and contingent upon
you having telephone service with GTA. The Services may also include video-on-demand,
interactive programming and other enhanced video services. Failure to maintain telephone service
constitutes a breach of this agreement.
The Digital TV Services provided to you is for private home viewing only. You may not redistribute
or publicly display any portion of the Services, or use the Services for any commercial purpose.
Displaying these Services commercially is an unauthorized use that is prohibited by this agreement
and by law. GTA may recover from you any damages provided by television laws for tampering
with any of our equipment, our television system or for receiving or distributing unauthorized
service(s). Please note GTA has a zero tolerance policy for any infraction of the above items.
You are responsible for the use of the Services by any person, including all video on demand and
other enhanced video services ordered from any set top box providing access to Services,
regardless of who ordered such programming. You are responsible for setting and securing a
password on your set top box to prevent unauthorized use of Services.
GTA reserves the right to change any term or condition of service; add, change or remove any
video and audio channel included in any program tier or package; or increase any future price for
service upon 30 days notice. GTA will notify you of change by posting notice on the
website, or by sending you notice on your monthly bill.
Access & Installation:
In order to provide you with the Services, you agree to give GTA and/or our agents permission to
enter your premises for the purpose of installing, removing, connecting, disconnecting,
maintaining, troubleshooting, replacing, servicing, and auditing the equipment and service. Your
permission includes the premises outside your home at times when you may not be there. Our
employees and designees will show their company identification upon request and in most cases
have GTA signage on their vehicles.
GTA will not be liable for any holes in walls, ceiling, floors, or any other locations that are
necessary to run wire for digital television service. GTA and/or our agents are not permitted to
move furniture or appliances.
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You understand and agree that GTA and/or our agents may remove any external DSL modem that
you already have for the purposes of routing your existing DSL Internet service through the
Residential Gateway(s).
You authorize us or our agents to make connections and perform other tasks that are necessary or
requested to enable us to provide DIGITAL TV to you or others, including installing, connecting and
making necessary attachments to your Inside Wiring.
If you are not the owner of your home, we will require you to obtain permission from the
landlord/owner for us to enter the premises and install DIGITAL TV and all associated wiring.
Billing and Payments:
You agree to pay for all charges relating to 1) subscription of services, 2) installation, change and
disconnection of service, 3) all applicable local and federal taxes and surcharges, and 4) any
additional charges in accordance with this Agreement.
Regular recurring charges are billed in advance and charges incurred on a per-use basis are billed
in arrears. A partial month or prorated charge may be generated on your initial bill and whenever
you make a change to your service.
All Service(s) are due and payable on the billing due date. Failure to make a full payment for the
total amount due, on or before the due date will result in a late charge. To avoid a temporary
suspension of service, payments for any amounts in arrears must be received by the 15th day of
the following billing cycle. If payment is not received your account will be subject to suspension
without further notice. In the event your service has been suspended you will be required to pay all
charges including outstanding balances, reconnection fees, late fees and any outstanding balances
for old accounts before service is reconnected. A termination order will be issued forty (40) days
after service has been suspended. To re-re-establish service, you will be required to pay all
outstanding charges and any fees associated with new service activation before service is restored.
A $25.00 fee will be charged for all rejected checks, credit or debit card transactions. This fee may
be adjusted at our discretion to reflect prevailing charges imposed by financial institutions.
You must bring dispute of any charges to GTA’s attention within 60 days from the bill date. Your
service will not be terminated as long as GTA receives the undisputed amount due.
You may terminate your Services at any time by notifying GTA at least 30 days in advance. If you
terminate service or service is terminated by GTA for any reason and you are a participant of a DTV
promotional offer for any Service(s) that covers a specified period of time via a term agreement or
contract, early termination fees may apply. If you have a credit balance on your final bill, GTA will
issue you a refund. GTA will not issue you a refund if your credit balance is less than $1.00 unless
a written request from you is received by GTA. If written request is not received within a year, your
account will be set to zero.
Credit Approval and Deposit Requirements:
In order to establish an account with us, you authorize GTA to inquire into your credit worthiness
by checking with credit reporting agencies. If you are delinquent in any payment to GTA, you
authorize GTA to report any late payments or nonpayment to credit reporting agencies. GTA may
require a security deposit from you 1) before Services are provided, if you do not have a
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satisfactory credit history with GTA or do not provide other proof of credit worthiness, or 2) at any
time during this Agreement, if you have an unsatisfactory credit rating with GTA as a result of your
payment practices, or 3) if you clearly present an abnormal risk of loss. GTA may apply any portion
of the security deposit against unpaid charges on your account at any time and, upon termination
of service or where the conditions justifying the security deposit no longer apply, will refund any
outstanding security deposit retaining only the amount you owe on your account.
GTA will supply, install, maintain and repair all facilities and equipment necessary to provide the
Services up to the point of connection with the facilities you own. All GTA equipment will remain
the property of GTA and must be returned to GTA upon termination of this Agreement for any
GTA is not responsible for the maintenance or repair of facilities or equipment you own, and does
not guarantee that the Services will operate with all television sets, remote controls, home theatre
components or other audio/visual equipment.
If any equipment you lease from GTA including but not limited to the set top box, modem or
remote control are stolen, lost, or become damaged (except for normal wear-and-tear), then you
will be responsible for the full cost of replacement.
If you cancel service or service is terminated by GTA, then you agree to return all GTA provided
equipment to our office within fourteen (14) business days. The equipment shall be returned in the
same condition that you received it, except for normal wear and tear. If after fourteen (14) days
from cancellation or termination of service, the equipment has not been returned to GTA, you will
be charged for the full cost of equipment.
Limitation of Liability and Warranty
GTA shall not be liable to you or any other party for any direct, indirect, special, incidental,
consequential or punitive damages, or any other damages or losses whatsoever arising directly or
indirectly from your use of the Services, regardless of the cause of action, including negligence,
and even if GTA have been advised of, or could reasonably have foreseen, the possibility of such
damages or losses. GTA’s sole and exclusive liability to you and your sole and exclusive remedy for
any breach by GTA or any interruption or failure of services shall be a credit of such charges for
services as would have accrued but for such interruption or failure based on a prorate basis. GTA
provides Digital TV Services "AS IS" without any representations or warranties of any kind whether
expressed or implied. GTA neither represents nor warrants that Digital TV Services will be
uninterrupted or error free.
Without limiting the generality of the foregoing, GTA is not liable for (i) the consequences of
natural catastrophes such as typhoons, earthquakes, flooding, severe wind, landslides, lightning
strikes or tidal waves, (ii) the actions of third parties which GTA cannot reasonably foresee or
control, such as war, terrorism, civil insurrection, government decree, failure of the public power
grid, labor disturbance by GTA’s own employees or by the employees of another enterprise, or the
unlawful acts of suppliers, (iii) any act or omission of a telecommunications carrier whose network
facilities are used in establishing connections to points which GTA does not directly serve, (iv)
defamation or copyright infringement arising from material transmitted or received over GTA’s
network facilities, or (v) infringement of patents arising from combining or using your facilities or
equipment with GTA’s network facilities.
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