Natural Gas Safety Resource Guide

Natural Gas Safety Resource Guide
We are committed to providing you with safe,
reliable natural gas service while protecting the
health and safety of our neighbors who live or
work near our pipelines and facilities.
Natural Gas
Safety Tips
What You Need to
Know About Buried
Natural Gas Lines
AS YOUR NATURAL GAS provider, we maintain all natural gas
underground facilities from the
gas main up to and including the
gas meter.
As the property owner, you’re
responsible for maintenance and
operation of all gas lines that
flow from the meter to all appliances. This includes gas lines to
your yard lights, grills, pool and
spa heaters, garages, workshops
or other similar areas.
You should be aware of the
exact location and have a regular
maintenance program for the
underground fuel lines you own.
These lines must be checked
for leaks, and if the lines are
metallic, you must also check for
A mechanical contractor can
help you locate and mark your
underground pipe and perform
the necessary routine maintenance. See Maintaining Your
­Underground Lines for the
services provided by Consumers
ou can help prevent
emergencies and
unnecessary service
interruptions to you and your
neighbors by following these
• Natural gas lines should not
be installed from the meter
to any other buildings in
which people live
• After a flood or other disaster, check for the odor of
gas before entering any area.
If gas is detected, leave the
area immediately and call
800-477-5050 from another
location. Replace any appliance submerged in water
• Always follow the manufacturer’s instructions in operating and caring for natural
gas appliances, and use each
appliance for the job it was
• Ensure gas space heaters
are installed by a qualified
professional and used and
maintained properly
• Carbon monoxide is a silent
killer. Assure that fuel-burning appliances are installed,
maintained and used properly and safely. That includes
having an annual inspection of heating and venting
equipment by a “qualified
technician” prior to the heating season, and the use of a
carbon monoxide alarm that
meets current standards
• Don’t use indoor gas pipes
to hang heavy clothes or other items and don’t allow children to swing on the pipes as
it could cause a gas leak
• Never use gasoline or other flammable liquids indoors
or in the same room or area
as a gas appliance or other
ignition source
Maintaining Your Underground Lines
Consumers Energy can assist
you with inspecting and repairing
the natural gas lines you own
beyond the outlet of the meter.
There is a charge for this service.
If a gas leak is detected at any
time, contact us immediately
from a safe location. Call toll-free
800-477-5050 even if there is no
apparent damage.
• Use a broom to keep out-
door gas meters, pipes and
other service equipment clear
in winter. Chimneys and
vents for gas appliances must
be cleared after snow and
ice storms to ensure proper
venting and prevent carbon
monoxide accumulation
• Set your water heater
temperature to the manufacturer’s recommendations
(generally 120 degrees or
lower). Check the water
temperature before placing
a child in the bathtub, and
never leave a child alone or
with other young children in
the bathtub
• No building or other structure may be built over any
natural gas pipeline
You must pay for repairs to gas
leaks and corrosion on your gas
lines. Failure to have a maintenance program could result in
serious safety hazards such as a
fire, explosion or asphyxiation.
Natural Gas Safety
What to do in an emergency
If you smell natural gas or a “rotten egg” odor leave
the area immediately, and then call us toll-free at
from a safe location. We’ll respond 24/7 at no charge.
Contact 811 and Dig Safely
Natural gas, electric, sewer, water, cable, fiber optic
and other service lines are buried underground.
• Professional excavators and anyone planning to
use power equipment must contact MISS DIG 811
at least three full working days before starting any
digging project. Staking requests can be initiated
online at MISS DIG will
contact the utility companies to have utility owned underground lines
marked with stakes, flags or paint. This service is FREE.
• It’s important to contact MISS DIG 811 even for routine jobs or when
using only hand tools to dig. This includes planting shrubs/trees,
replacing a mailbox post or installing a fence or a deck.
• Please note that utilities responding to your MISS DIG 811 request will
only mark lines that utilities own (the main line to the meter).
• Before excavating, you must mark the underground lines you own.
• In all cases, avoid using power equipment within four feet of the
marked lines. If power equipment must be used near the marked lines,
you must first carefully hand expose the underground line and use
caution to avoid damaging the line.
• If you suspect at any time that you have caused damage to an underground utility, the law requires that you report this damage immediately
to the proper utility. MISS DIG can assist if you are unsure of what
utility was damaged. Contact Consumers Energy at 800-477-5050 if
you suspect you may have damaged one of our gas or electric lines.
Get energy-savings and natural gas safety tips, FAQs and more.
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