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Lutron Home Control Remote Access FAQ
What software versions of RadioRA 2 / HomeWorks QS / Lutron Home
Control App does remote access work with?
RadioRA 2 – version 6.1.0 and up
HomeWorks QS – version 5.0.3 and up
Lutron Home Control App – version 5.1.0 and up
Note: it is highly recommended to upgrade all systems using remote access from RadioRA 2 6.0.0 or
HomeWorks QS 5.0.0/5.0.1 to the versions listed above.
Does remote access work with HomeWorks Illumination systems?
No, this feature is only available for RadioRA 2 and HomeWorks QS. HomeWorks Illumination systems
require a VPN to access remotely. See Lutron Application Note #231 for more information on VPN
configuration.
How much does it cost?
The remote access service is available for just under $5 per month (annual payment of $59.99). The
service can be paid for inside either the Apple or Android Lutron Home Control app as an in-app
purchase.
Are there any subscription options other than a year?
Not currently. If you’re interested in a shorter or longer option, please send feedback to
[email protected] to let us know.
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What do I need to do to enable remote access?
1) Make sure your system has the software listed in the question “What software versions of RadioRA
2 / HomeWorks QS / Lutron Home Control App does remote access work with?”. Contact your
Lutron installer if you aren’t sure.
2) VERY IMPORTANT - Your Lutron installer MUST verify the network settings are correct on your
system. If using a static IP address, the system MUST have the correct settings, including Gateway
Address and DNS Server. In the RadioRA 2 software, this can be verified on the Design tab using the
Find Main Repeater tool. In the HomeWorks QS software, this can be verified on the Activate tab
using Network Settings.
If the network settings are not correct for the system, the app will report the error “This system
couldn't connect to the internet to set up remote access” when attempting to enable remote
access.
3) Follow the instructions in the steps below for “How do I enable remote access for a new system?”
How do I enable remote access for a new system?
Note: you must be connected to the same local Wi-Fi network as your HomeWorks QS processor or
RadioRA 2 Main Repeater to enable remote access.
1) On the “Systems” screen, add your system by tapping the “+” button
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2) Select your system from the list of Discovered systems
3) Select “Enable remote access”
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4) Type in your email address, create a password (must be between 7-15 characters with at least 1
letter and 1 number), and press “Register” to create your account
5) Confirm the in-app purchase for remote access for $59.99/year
Note: This purchase will be available through Apple
iTunes or Google Play as an in-app purchase.
When the subscription expires, you will NOT be
charged automatically. You will be reminded via email
and prompted in the app to purchase the remote
access feature.
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6) You’re all done! You can now use the app to control your Lutron lights, shades, temperature, etc.
from inside or outside the house.
How do I enable remote access for an existing system?
1) Contact your Lutron dealer to upgrade your Lutron system to the appropriate version of software as
listed above under “What software versions of RadioRA 2 / HomeWorks QS / Lutron Home Control
does remote access work with?”
2) Then do one of the following:
First option: Go to the Systems screen, and edit your system. On the page for your system press the
“Enable remote access” button.
Second option: Go to the Systems screen and press “Remote login.” Then on the login page press “I
don’t have an account.” Choose your system from the list and follow the instructions.
Can I enable remote access when I’m away from home?
No, for security reasons you must be connected to the same local Wi-Fi network as your HomeWorks QS
processor or RadioRA 2 Main Repeater to enable remote access initially. However, after remote access is
enabled, you can login from any other mobile device while away from home by using the “Remote
Access Login” button.
How do I login to my system from a new mobile device?
After you’ve already setup remote access, if you install the Lutron Home app on a new device, you can
simply login using your previously configured remote access account (from the “How do I enable remote
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access for a new system?” steps). This can be done from anywhere in the world with an Internet
connection!
1) On the “Systems” screen, press the “Remote Access Login” button
2) Type in your email address and password for your remote access account
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3) Select your system from the “Systems” screen
How many systems can I add to my remote access account?
Up to 10 RadioRA 2/HomeWorks QS systems can be added to a remote access account.
Note for dealers: We strongly discourage setting up one account for different homeowners. This may
allow different customers to control each other’s systems.
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How do I renew my remote access account?
If your remote access account expires you will automatically be prompted to renew the next time you
log in to your account.
You can also renew your account or extend your subscription while logged in by doing the following:
1. On the “Systems” screen, select your remote access account.
2. Select the button labeled “Pay for another year.” This will start the in-app purchase process.
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Where can I change my system name?
Currently the only way to change your displayed system name is by having your dealer update the
Project name in the Project Information screen in the RadioRA 2 or HomeWorks QS setup software.
Where can I change my email address or password?
On the “Systems” screen, select your remote access account.
You can change your email address and password on this screen.
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How do I know my system is secure?
Lutron has used industry standard encryption for all communication used over the Internet with the
remote access feature. This is the same type of encryption that banks and other secure websites use.
If I sign up on my iPhone, do I have to pay again if I want to use this on
my iPad?
No, the service is tied to your remote access account that you setup. Once you’ve paid for the service,
you can login with your remote access account from any other mobile device.
If I sign up on my iPhone/iPad, do I have to pay again if I want to use this
on my Android device?
No, the service is tied to your remote access account that you setup. Once you’ve paid for the service,
you can login with your remote access account from any other mobile device.
How do I delete my remote access account?
Please send an email from the email account that was used to setup the system to
[email protected] to delete an account. Please be aware that at this time we cannot offer a
refund for a deleted account.
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What ports on my firewall need to be open to use remote access?
No port forwarding is required to use remote access.
Remote access uses an outbound connection to the Internet from the RadioRA 2 Main Repeater or
HomeWorks QS Processor, so the vast majority of residential routers do not have to reconfigure any
firewall settings to allow it to work.
However, some commercial routers (e.g. Dell’s SonicWall) may block the outbound ports (LAN to WAN)
used for remote access by the RadioRA 2 Main Repeater or HomeWorks QS Processor. In this unique
case, the following outbound ports need to be accessible through your firewall: UDP port 1130, TCP port
1131.
What happened to my telnet username and password? Why don’t I need
them anymore?
The process of adding your Lutron system has been simplified to not require a user-created telnet
username and password for the Lutron Home Control app. When connecting remotely, the system uses
your email and password that you configured when signing up for remote access. When connecting
locally on your Wi-Fi network, the Lutron software automatically generates a random telnet password to
use.
How can I use a custom telnet username and password if I still want to?
Typically you do not have to use a custom telnet username and password anymore (see the question
above). However, if you’d still like to use them, follow this process:
1) Add a new system
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2) Select “Add System Manually”
3) Enter your system information manually
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How many devices can simultaneously connect to a system?
1) One RadioRA 2 Main Repeater can accept up to 8 simultaneous connections. This is the total of any
local telnet connections and any remote access connections.
2) One HomeWorks QS processor can accept up to 16 simultaneous connections. This is the total of
any local telnet connections, remote access connections, and “Control 3rd Party”/”3rd Party HVAC”
devices on that processor.
If you need to exceed this number of simultaneous connections for a given Main
Repeater/Processor, you can connect other mobile or integration devices to a 2nd Main Repeater or
2nd processor in the system. Use the steps in “How can I use a custom telnet username and
password if I still want to?” to configure the Lutron Home Control app if you find yourself in this
situation.
How many mobile devices can simultaneously connect remotely?
The maximum number of Apple/Android mobile devices that can simultaneously access a system
remotely is 2.
Please note that this refers to the number of simultaneous active connections - you can use as many
different iOS or Android devices to access your Lutron system, but only 2 can connect to the system at
the same time.
Can I still use a VPN or port forwarding?
Yes, use the steps in “How can I use a custom telnet username and password if I still want to?” to
configure the Lutron Home Control app for usage with a VPN or port forwarding configuration.
What are the currently known issues?
1) The gateway address and DNS server of the Main Repeater/Processor must be set correctly for
remote access to work. See the question “What do I need to do to enable remote access?”.
2) Only 1 mobile device can download the system configuration (i.e. the system’s XML file) at a time. If
multiple system configuration downloads are started at the same time, they will fail and require you
to retry the download. This will be fixed in an upcoming version of RadioRA 2/HomeWorks QS
firmware.
How can I get additional help with my Lutron system/app/remote
access?
You can use any of the following methods to get additional help:
From inside the Lutron Home app, send us feedback
o
Apple - go to “Systems”, tap the
(“Info”) button, and then press the link “Email
feedback”
o Android - open the “Settings” menu and select “Send feedback”
Email tech support at [email protected]
Call tech support at 1-800-523-9466
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