AT&T | TL7600 | User`s manual | AT&T TL7600 User`s manual

User’s manual
SynJ SB67138
DECT 6.0 4-line corded/cordless
small business system
Congratulations
on your purchase of this AT&T product. Before using this AT&T product, please
read the Important safety information on pages 85-86 of this manual.
Please thoroughly read this user’s manual for all the feature operations and
troubleshooting information necessary to install and operate your new AT&T
product. You can also visit our website at www.telephones.att.com or
call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.
Model #: SynJTM SB67138
Type:
DECT 6.0 4-line corded/cordless small business system
Serial #:
Purchase date:
Place of purchase:
Both the model and serial numbers of your AT&T product can be found on the
bottom of the telephone base.
Save your sales receipt and original packaging in case it is necessary to return
your telephone for warranty service.
Compatible with
Hearing Aid T-Coil
Telephones identified with this logo have reduced noise and interference when
used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the Telecommunications Industry Association.
Used under license.
T
TIA-1083
The ENERGY STAR® program (www.energystar.gov)
recognizes and encourages the use of products that
save energy and help protect our environment. We
are proud to supply this product with an ENERGY
STAR® qualified power adapter meeting the latest
energy efficiency guidelines.
© 2010 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
SynJTM is a trademark of Advanced American Telephones.
Parts checklist
Check to make sure the telephone package includes the following items:
User’s manual
Quick start guide
SynJ SB67138
DECT 6.0 4-line corded/cordless
small business system
SynJ SB67138
DECT 6.0 4-line corded/cordless
small business system
SynJ SB67138
User's manual
SynJ SB67138
Quick start guide
Telephone base
Handset with coiled
cord installed
Cordless handset
Battery for
cordless handset
Belt clip for
cordless handset
Line splitter
User’s manual
SynJ SB67108
DECT 6.0 expansion handset
for use with AT&T model
SynJ SB67118/SB67138
SynJ SB67108
User's manual
Two telephone line cords
(4-conductor)
Battery
compartment
cover
Quick start guide
SynJ SB67108
DECT 6.0 expansion handset
for use with AT&T model
SynJ SB67118/SB67138
SynJ SB67108
Quick start guide
Telephone base
power adapter
Charger for cordless
handset with power
adapter installed
User’s manual
SynJ SB67138
DECT 6.0 4-line corded/cordless
small business system
Table of contents
Getting started
Quick reference guide .............................. 1
Installation ...................................................... 4
Planning your system................................ 5
Telephone base installation ................... 6
To connect the corded handset
and power adapter to the
telephone base......................................... 6
To connect the telephone line
cords to the telephone base ............. 7
Optional backup battery installation ... 9
Add and register handsets ...................10
To register a handset to your
telephone base.......................................10
Add and register a cordless headset ...11
To register a cordless headset to
your telephone base ..........................11
Deregister handsets and headset .....12
Add a corded headset ............................13
To add a corded headset to the
telephone base.......................................13
Telephone base setup .............................14
Menu settings ..........................................14
Ringer volume .........................................14
Volume control .......................................15
Ringer tone ...............................................15
Ring group ................................................16
Do not disturb (DND) ...........................16
LCD contrast ............................................17
Key tone .....................................................17
Language ...................................................17
Line selection ..........................................18
Set line mode ..........................................18
Area codes ................................................19
Hold reminder .........................................20
Set date and time .................................20
Music on hold (M.O.H.) ........................21
Auto attendant setup
(for answering system) .......................26
Record announcement
(auto attendant) .....................................26
Record extension list ...........................27
Number of rings (auto attendant) ...28
Mailbox setup
(for answering system) .......................29
Number of rings
(general mailbox) ..................................29
Record announcement
(independent mailbox) ........................29
Select announcement .........................30
Mailbox setup (for general mailbox) ...31
Set access code (remote code) ......31
Call screening..........................................31
Notify alert................................................32
Remaining space....................................33
Mailbox setup (for handset) .................34
Fast answer mode .................................34
Handset announcement setup........34
Switch to general mailbox ................35
Speed dial setup ........................................36
Enter, edit or delete a speed
dial number ..............................................36
Customer support .................................36
Screen icons, indicator tones
and lights ..................................................37
Telephone base operation
Directory
Telephone base basic operation........39
Line indicators.........................................39
Making a call............................................39
On hook dialing (predialing) ............40
Using the speakerphone ....................40
Calling a speed dial number............40
Answering a call ....................................41
Temporary ringer silencing ...............41
Last number redialing .........................41
Options while on calls ............................42
Volume control .......................................42
Call waiting...............................................42
Call privacy ...............................................43
Recording a call .....................................43
Mute .............................................................44
Hold ..............................................................45
Switching between lines ....................45
Join a call in progress.........................45
Chain dialing ............................................46
Three-way conference calls .............46
COVM ...............................................................48
COVM (central office voicemail) .....48
COVM reset...............................................48
Intercom .........................................................49
Make an intercom call to a
cordless handset ..................................49
Answer an intercom call ....................50
End an intercom call............................50
Make another intercom call while
on an intercom call ..............................50
Answer an incoming call during
an intercom call .....................................50
Call transfer .................................................51
Blind transfer ...........................................51
Transfer a call and speak to the
receiving party ........................................51
Answer a transferred call ..................52
Push to talk (PTT) intercom .................53
PTT to a single handset .....................53
PTT to all handsets ...............................53
Answer a PTT call..................................54
Convert a PTT call to
intercom call ............................................54
End a PTT call ........................................54
About the directory ..................................55
Capacity .....................................................55
Exit the directory ...................................55
Create directory entries .........................56
Create a new directory entry ..........56
Store a pause in a
directory number ...................................57
Store a flash in a
directory number ...................................57
Review directory ........................................58
Review directory entries ....................58
Search directory .........................................59
Search by name .....................................59
Dial, delete or edit entries ....................60
Display dial ...............................................60
Delete an entry.......................................60
Delete all entries ...................................60
Edit an entry ............................................60
Caller ID
About caller ID ...........................................61
Information about caller ID with
call waiting ...............................................61
Caller ID Information ...............................62
How the caller ID information
(call log) works .......................................62
Caller ID operation ...................................63
Memory match ........................................63
Missed (new) calls indicator .............63
Review the caller ID information ...63
View dialing options.............................64
Dial a call log entry..............................64
Delete entries ..........................................64
Save a call log entry to
the directory ............................................65
Reasons for missing
caller ID information............................66
Answering system
Answering system and voicemail ......67
Setting your system to
automatically answer calls ...............68
An example of a 2-line answering
system setup ...........................................68
An example of a 4-line answering
system setup ...........................................69
Select the answer mode ....................69
Answering system capacity ..............69
Auto attendant operation .....................70
Turn the auto attendant on..............70
Using the auto attendant ..................70
Using multiple auto attendants......71
Auto attendant flow chart ................72
Answering system operation ...............73
Set general delivery mailbox
to answer ..................................................73
Incoming messages ..............................73
New message indication....................73
Message playback .................................73
Options during playback....................74
Delete all old messages.....................74
Transfer message ..................................75
Record and deliver memos...............76
Play back a memo ................................77
Set general delivery mailbox to
not answer................................................77
Disable the answering system ........77
Remote access............................................78
Cordless headset
Cordless headset operation .................80
Cordless headset
extension number .................................80
Switch between corded or
cordless handset, telephone
speakerphone and
cordless headset....................................80
Appendix
Telephone base display
screen messages ...................................81
Maintenance.................................................84
Important safety information ..............85
FCC part 68 and ACTA............................87
FCC part 15 ..................................................88
Limited warranty ........................................89
Technical specifications .........................91
Troubleshooting .........................................92
Index
Index ................................................................99
Getting started
Quick reference guide
LINE 1-LINE 4 keys
NEW CALL indicator
Press to make or answer
a call on the desired
line (pages 39-41).
On when there are new or
missed calls (page 63).
MENU/ENTER
Press to enter the menu.
While in the menu, press to
select an item or save an
entry or setting.
(Messages)
When in idle mode, press to
enter the general mailbox
menu (page 73).
CONF
Press to add another
extension or outside line to an
existing call (pages 46--47).
ANSWER ON keys
Press to show the
automatic answer
options for that line
(page 69).
HOLD
Press to place an outside call
on hold (page 45).
EXIT
While in a menu, press to cancel an
operation and exit the menu display.
Navigation keys
While in menus, press or to scroll through the menus, highlight
items or to change settings. Press REP to return to the previous menu.
While entering names or numbers, press
cursor to the left or right.
REP or SKIP
to move the
While playing back messages, press REP to repeat the message, or
press REP twice to hear the previous message, or press SKIP to skip
to the next message.
1
Getting started
Quick reference guide
CALL LOG
DIR
Press to view caller ID
information (page 63).
Press to view directory
information (page 58).
PAUSE/REDIAL
REMOVE
Press repeatedly to view the last
10 numbers dialed (page 41).
While entering digits, press to
insert a dialing pause (page 57).
While playing a message, press
to delete (page 74).
While reviewing the caller ID
information, press to delete an
individual entry (page 64).
While predialing, press to
delete digits (page 40).
INT/PTT
/PTT ALL
One-touch keys, EXT 1-0
Press to page all extensions. An intercom
connection is established with the first extension
that answers (page 49).
Press and hold to broadcast to all extensions
(page 53).
Press to intercom with the desired
cordless extension number (page 49).
Press and hold to broadcast a
message to that extension (page 53).
Directory card
To write names on the directory card, follow the steps below:
1. Remove the clear plastic cover by inserting
the tip of a small item such as a paperclip
into the hole at the top edge of the cover.
2. Pull out the directory card.
EXT 1
3. Write the information on the directory card.
EXT 2
EXT 6
EXT 3
EXT 7
EXT 4
4. Replace the directory card and the
plastic cover.
EXT 8
EXT 5
EXT 9
EXT 0
INT/PT
T ALL
2
Getting started
Quick reference guide
MUTE
HEADSET
When a corded headset is connected to
the telephone base, press to get a line,
answer a call or hang up (pages 40-41).
The red indicator is on when the headset
is in use.
INT
During a call, press to
mute the microphone
(page 44). During an
incoming call, press
to mute the ringer
(page 41).
Press twice to turn the
feature on. Press again to
turn off (page 16).
SPEAKER
Press to turn on the
speakerphone. Press again
to turn it off (page 40).
When in idle mode, press
to initiate an intercom
call (page 49).
FLASH
XFER (transfer)
During a call, press to
answer an incoming call
when you receive a call
waiting alert (page 42).
DND
(do not disturb)
Press to transfer a call to an
extension (page 51).
Press to transfer messages
from the general mailbox to a
handset mailbox (page 75).
VOL+/VOLDuring a call, press to adjust
the listening volume (page 15).
During message playback,
press to adjust the playback
volume (page 74).
Main menu
The > symbol highlights a menu item.
Main menu
> Directory
Call log
Ringer setting
Mailbox setup
Menu
Directory (page 55)
Call log (page 63)
Ringer setting (page 15)
Mailbox setup (page 29)
Base setup (page 14)
COVM (page 48)
Speed dial setup (page 36)
Customer support (page 36)
Registration (page 10)
Using menus
• Press MENU/ENTER to show the first menu
item, Directory.
or
to scroll through menu items.
• Press
• Press MENU/ENTER to select or save changes
to a highlighted menu item.
• Press EXIT to cancel an operation, exit the
menu display or return to the idle screen.
• Press REP to back up to the previous menu.
3
Getting started
Installation
Install the telephone base close to a telephone jack and a power outlet not
controlled by a wall switch. The telephone base should be placed on a flat
surface. For optimum range and better reception, place the telephone base in a
central and open location.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack (page 7). The filter prevents noise
and caller ID problems caused by DSL interference. Please contact your DSL
service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the telephone
base and handset displays - remove them before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial
1 (866) 288-4268.
Avoid placing the telephone base too close to:
• Communication devices such as television sets, VCRs, or other cordless telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors, microwave ovens,
refrigerators, or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of the washing machine or
work bench.
4
Getting started
Planning your system
The SynJ SB67138 package includes one telephone base and one cordless
handset (already registered at the factory). The included cordless handset has
been assigned extension number 1. The system supports a maximum of four
external lines, which are provided by your telephone service provider.
You can expand the system by adding up to nine more cordless handsets
(AT&T model SynJ SB67108), or a combination of cordless handsets and one
cordless headset (AT&T model TL7600). The system automatically assigns an
extension number to each handset.
You can use a DECT 6.0 repeater (AT&T model SynJ SB67128) to extend the
operating range for cordless handsets to cover areas where the signal is very
weak or not available.
NOTES:
1. If you have two or three telephone lines, you will need one two-line adapter for each two lines. If
you have four telephone lines, you will need two two-line adapters.
2. If your establishment has four telephone lines from one-line telephone jacks, you will need to
purchase a telephone line cord (purchased at an electronics store in your area) or equivalent for
each two-line adapter.
3. If you have high-speed Internet service (DSL - digital subscriber line), you need to have an external
or internal DSL splitter for each telephone line installed at your location by your DSL provider.
IMPORTANT INFORMATION
For complete instructions on using the accessory cordless handset or
headset, please refer to the appropriate manual.
Purchase any desired accessories:
• Cordless handsets (AT&T model SynJ SB67108)
• Cordless headset (AT&T model TL7600)
• DECT 6.0 repeater (AT&T model SynJ SB67128)
• Additional telephone line cords
To order these accessories or to view the manuals, visit our website at
www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial
1 (866) 288-4268.
5
Getting started
Telephone base installation
To connect the corded handset and power adapter to the telephone base
Plug the large end of the
power adapter into a power
outlet not controlled by a
wall switch.
Raise the two antennas for
optimum wireless range and
performance. For greater
range, add optional repeaters
(AT&T model SynJ SB67128).
Plug the end of the coiled
handset cord into the
HANDSET jack on the left side
of the telephone.
Plug the small end of the power adapter
into the power jack at the bottom of the
telephone base. Route the power adapter
cord through the slot on the bottom of
the telephone.
NOTE: For complete instructions on installing the cordless handset, see Add and register
handsets on page 10 of this user’s manual, refer to the SynJ SB67108 user’s manual or visit
www.telephones.att.com to download the manual.
IMPORTANT INFORMATION
1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit
our website at www.telephones.att.com, or call 1
In Canada, dial
(888) 915-2007.
1 (866) 288-4268.
2. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or
cabinet outlet.
6
Getting started
Telephone base installation
To connect the telephone line cords to the telephone base
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Please contact your DSL
service provider for more information about DSL filters.
Install the telephone line cords as shown below:
Line 3 + Line 4
Line 2 + Line 1
Electrical outlet
not controlled
by a wall switch
Telephone
line cords
Power adapter
L3/L4
If you have DSL
high-speed Internet
service, a DSL filter
(not included) is
required on each
DSL line.
L1/L2
L3/L4
L1/L2
Option 1: To connect two 2-line wall jacks
7
Getting started
Telephone base installation
Electrical outlet
not controlled
by a wall switch
Line 4
Line 2
Line 3
Line 1
Two-line adapters
Power adapter
If you have DSL
high-speed Internet
service, a DSL filter
(not included) is
required on each
DSL line.
L3/L4
L1/L2
L3/L4
L1/L2
Option 2: To connect four one-line wall jacks
NOTES:
1. If you have three one-line wall jacks, you need a two-line adapter for two of the lines.
2. The long cords supplied with the telephone are four-conductor cords.
8
Getting started
Optional backup battery installation
In the event of a power failure, if there are four AA batteries (purchased
separately) are installed in the telephone, your telephone base can still
operate. All lines will work.
If power fails during a call on the telephone base, the call continues until
you hang up. If power fails during a call on a handset, you can still make and
answer calls. During a power failure, although the screen backlight is off, you
can still make and answer calls. If the power resumes while you are on a call,
the call continues.
Install the batteries as shown below:
Step 1
Open the backup
battery compartment
cover.
Step 2
Place the batteries
in the compartment
following the polarity
label +/-.
Step 3
Align the cover flat
against the battery
compartment, then
slide it to the left
until it clicks into
place to lock the
cover.
NOTE: Use disposable AA alkaline batteries only. Do not use rechargeable batteries.
9
Getting started
Add and register handsets
Your telephone can support up to 10 cordless handsets, or nine cordless handsets
and one cordless headset. You can add new handsets and headset (AT&T models
SynJ SB67108 and TL7600, sold separately) to the SynJ SB67138 at any time, but
each new handset or headset must be registered with the telephone base before
use. You must register each handset and headset separately.
The handset provided with your SynJ SB67138 is already registered as
Handset 1. Additional handsets are assigned numbers in the order they are
registered (Handset 2 to Handset 10).
If the handset does not have enough power to proceed with
the registration, you need to charge the new handset for at
least five minutes (see Battery installation and charging in
the SynJ SB67108 cordless handset manual). Start registration
when the handset screen shows Press MENU on BS, sel
Registration & sel Register HS. Then put HS in cradle.
Press MENU on BS,
sel Registration
& sel Register
HS. Then put HS
in cradle.
To register a handset to your telephone base
1. Make sure the handset is out of the charger and the
screen shows Press MENU on BS, sel Registration & sel
Register HS. Then put HS in cradle. before you begin
registration.
COVM
Speed dial setup
Customer support
> Registration
2. On the telephone base, press MENU/ENTER.
> Register HS
3. Scroll down to Registration and press
4. Press
MENU/ENTER
Deregistration
MENU/ENTER.
again to select Register HS.
5. Place the unregistered handset into the charger. The
telephone base screen shows Registering new device....
It takes up to 60 seconds to complete the registration.
There is a beep sound when the registration is successful.
The telephone base shows Handset registered and
then the handset shows X:Handset X (X represents
the extension number [1-0]; Handset X represents the
handset name).
Registering
new device...
Handset
registered
2:Handset 2
Set date & time
Charging
NOTES:
1. If the registration is not successful, the telephone base screen displays
Registration failed with an error tone. To reset the handset, remove the handset from the
cradle. Try the registration process again.
2. Make sure to remove all unregistered system handsets or cordless headset from the cradles
before registering a new handset.
10
Getting started
Add and register a cordless headset
You can use this phone handsfree when you register a DECT
6.0 cordless headset (AT&T model TL7600, sold separately) to
the telephone base. The cordless headset must have a charged
battery. Make sure the headset battery is properly installed.
Place the headset in the headset charger and note the color
of the ON/OFF button. If the button flashes a blue and orange
light twice every five seconds, the headset is unregistered.
If the button shows a constant blue light, the headset is
registered. You need to deregister the headset before you can register it to
the SynJ SB67138. See the deregistration instructions in the user’s manual of
the telephone to which it is currently registered. See page 80 for instructions
on using the cordless headset with this telephone.
To register a cordless headset to your telephone base
1. Place the headset in the headset charger and allow it to charge for at
least five minutes before beginning registration. Make sure the headset is
out of the headset charger before you begin registration.
2. On the telephone base, press MENU/ENTER.
3. Scroll down to Registration and press
MENU/ENTER.
4. Scroll down to Register HS and press MENU/ENTER. The
telephone base shows Registering new device.... It takes
up to 60 seconds to complete the registration.
5. Place the headset into the cradle. The telephone base
shows Cordless headset registered and beeps when the
registration is successful.
6. Press the headset ON/OFF button. If you hear a dial tone
and the extension 0 icon appears on the telephone base,
the registration was successful.
If there is no dial tone, or the ON/OFF light on the
headset flashes twice every five seconds, the registration
was not successful. Remove the headset from the headset
charger and repeat the registration process again, starting
with step two above.
If you have a dial tone but some extension number other
than 0 displays on the telephone base, then the headset
is registered as a handset and will not function properly.
If this is the case, you must deregister and start over. See
Deregister handsets and headset on the next page.
11
COVM
Speed dial setup
Customer support
> Registration
> Register HS
Deregistration
Registering
new device...
Cordless headset
registered
0
Line1
00:00:05
ON/OFF
button
Getting started
Deregister handsets and headset
If you already have 10 registered handsets and need to replace a cordless
handset, or add a cordless headset (AT&T model TL7600, sold separately);
or, if you wish to change the assigned extension numbers of your handsets,
you must first deregister all the handsets, and then register each handset
you wish to use again. Please read carefully through all the instructions
on this page before beginning the deregistration process. Deregistering a
cordless handset does not remove the data saved on the handset.
This process deregisters all cordless handsets and any cordless headset
registered to the telephone base. Please make sure the telephone system is
not in use before deregistration.
1. On the telephone base, press MENU/ENTER.
2. Scroll down to Register HS and press
MENU/ENTER.
3. Scroll down to Deregistration and press
MENU/ENTER.
COVM
Speed dial setup
Customer support
> Registration
Register HS
>Deregistration
4. The telephone base screen shows Deregister all devices?
<=No >=Yes. Press REP to exit or press SKIP to
continue the deregistration.
5. The telephone base shows Deregistering. It takes up to
10 seconds to complete the deregistration. The telephone
base shows All devices deregistered and beeps when the
deregistration is successful.
Deregister all
devices?
<=No
>=Yes
NOTES:
1. If the deregistration process is not successful, you might need to reset the
system and try again. To reset, you can press EXIT on the telephone base.
You can also reset the telephone base by unplugging the power from the
telephone base and plugging it back in.
2. To register a cordless handset again, refer to the registration information on
page 10.
12
Deregistering
All devices
deregistered
Getting started
Add a corded headset
You can use this telephone handsfree when you install any industry-standard
2.5mm corded telephone headset (purchased separately). For best results,
use an AT&T 2.5mm corded headset. To purchase a headset, visit our website
at www.telephones.att.com, or call 1 (888) 915-2007. In Canada,
dial 1 (866) 288-4268. See page 40 for instructions on using the corded
headset with this telephone.
To add a corded headset to the telephone base
EXT
1
EXT
EXT
EXT
7
AL
L
EXT
EXT
8
TT
T/P
IN
3
4
6
2
EXT
EXT
EXT
9
5
EXT
0
INT/P
TT ALL
T
DSE
HEA
IN
/ AUX
HEADSET
/ AUX IN
Plug a 2.5 mm headset into
the HEADSET/AUX IN jack on
the side of the telephone base.
Side view of the telephone base
NOTE: If you have corded and cordless headsets connected to your telephone base, the
HEADSET button only controls the corded headset.
13
Getting started
Telephone base setup
Menu settings
Use this feature to use the menus to change the telephone base settings.
1. Press MENU/ENTER when in idle mode (when the telephone
is not in use) to enter the main menu.
2. Press
or
to scroll to the feature to be changed.
The > symbol indicates the selected menu item.
3. Press MENU/ENTER to select the menu item.
4. Press EXIT to exit setup without making changes.
NOTE: Press EXIT to cancel an operation, exit the menu display, or return to idle mode.
Ringer volume
Use this feature to set the ringer volume to one of three levels or turn the ringer
icon appears on the telephone base screen.
off. When the ringer is off,
1. When the telephone is idle, press MENU/ENTER.
2. Press
3. Press
or
to scroll to Ringer setting.
MENU/ENTER
twice to select Ringer volume.
4. Press , , VOL+ or VOL- on the telephone base to
adjust the ringer volume.
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Directory
Call log
> Ringer setting
Mailbox setup
> Ringer volume
Ringer tone
Ringer group
Ringer volume
ENTER=Save
NOTE: The ringer volume also determines the ringer volume for
intercom calls (page 49). If the telephone base ringer volume is set
to off, that telephone base is silenced for all incoming calls,
including intercom calls.
Ringer volume
ENTER=Save
*: Base
0 missed calls
5:12PM 4/27
14
Getting started
Telephone base setup
Volume control
Use this feature to independently set the listening volume
to one of five levels for each of the three listening options
(corded handset, speakerphone and corded headset). While
using each, press , , VOL+ or VOL- to adjust the
listening volume.
Volume
While using the volume control, you hear a triple beep
when you reach the minimum or maximum level.
The SynJ SB67138 telephone base stores the volume setting for each
listening option.
Ringer tone
Use this feature to choose one of the seven ringer tones for incoming calls.
You can choose different ringer tones for different lines so you can easily
identify which line is ringing.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Ringer setting. Press MENU/ENTER.
3. Press
or
to scroll to Ringer tone. Press
4. Press REP or SKIP
L3 or L4).
5. Press
or
MENU/ENTER.
to select the desired line (L1, L2,
Directory
Call log
> Ringer setting
Mailbox setup
Ringer volume
> Ringer tone
to select a desired ringer tone.
6. Repeat steps 4-5 above to choose ringer tones for other
lines if desired.
7. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
NOTE: If you turn off the ringer volume, you will not hear ringer
tone samples.
15
Ringer group
Ringer tone
L1
L2
L3
1
1
1
L4
1
Ringer tone
L1
L2
L3
1
3
1
L4
1
Getting started
Telephone base setup
Ring group
Use this feature to specify which extensions receive incoming calls. By
default, all extensions and the telephone base receive incoming calls. You
can block some extensions from receiving calls, however, they can still be
used to place outgoing calls.
1. When the telephone is idle, press MENU/ENTER.
or
to scroll to Ringer setting. Press
MENU/ENTER.
2. Press
3. Press
or
to scroll to Ring group. Press
MENU/ENTER.
4. Press REP or SKIP to select a desired line (L1, L2, L3
or L4) while Ring group flashes.
or . While Extension number: flashes,
5. Press
press the extension number on the dial pad
(*,1,2,3,4,5,6,7,8,9,0) that you want to delete from the
ring group, or press the number again to add it back to
the group.
6. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
NOTE: The symbol
Directory
Call log
> Ringer setting
Mailbox setup
Ringer volume
Ringer tone
> Ring group
Ring group:
L3
Extension number:
*1234567890
<>
Ring group:
L3
Extension number:
*1-3-56-8-0
ENTER =Save
* represents the telephone base; 0 represents extension 10.
Do not disturb (DND)
Use this feature to silence your telephone base. When you activate the do
not disturb function, the
icon appears on the telephone base screen and
you will not hear paging tones, voice paging or incoming call rings.
Instead, the LINE 1-LINE 4 indicator flashes to signal an incoming call. If you
receive an intercom call, the extension number of that intercom call appears
on the screen display.
DND
1. Press DND twice to prevent interruptions. The DND
indicator turns on.
2. Press DND again to resume normal call alerts. The DND
indicator turns off.
16
*: Base
0 missed calls
5:12PM 4/27
Getting started
Telephone base setup
LCD contrast
Use this feature to adjust the screen contrast to one of six levels to optimize
readability in different lighting conditions.
1. When the telephone is idle, press MENU/ENTER.
or
2. Press
3. Press
to scroll to Base setup.
MENU/ENTER
twice to select LCD contrast.
4. Press
or
to adjust the screen contrast level. The
screen display temporarily fades away as you press
and reappears as you press .
5. Press MENU/ENTER to save the setting and return to the
previous menu. There is a confirmation tone. To exit,
press EXIT.
Call log
Ringer setting
Mailbox setup
> Base setup
> LCD contrast
Key tone
Language
Line selection
LCD contrast
ENTER=Save
Key tone
Use this feature to turn the key tone on and off. The telephone base is
factory programmed to beep with each key press. If you turn off the key
tone, there are no beeps when you press keys.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
3. Press
or
to scroll to Key tone. Press
4. Press
or
to scroll to On or Off.
MENU/ENTER.
MENU/ENTER.
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
LCD contrast
> Key tone
Language
Line selection
Key tone
:Off
ENTER=Save
Language
Use this feature to change the display language that is used in all menus and
screen displays. Set the display language on the telephone base and each
extension separately. This telephone comes factory set for English displays.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
3. Press
or
to scroll to Language. Press
4. Press
or
to select English or Espanol.
MENU/ENTER.
MENU/ENTER.
5. Press MENU/ENTER again to save the setting and return
to the previous menu. There is a confirmation tone.
To exit without making changes, press EXIT.
17
LCD contrast
Key tone
> Language
Line selection
Language
:English
ENTER=Save
Getting started
Telephone base setup
Line selection
Use this feature to select the default telephone line to be used when you
make outgoing calls. This telephone comes factory set for Auto selectable
line, which chooses the first available line for making a call. To select a
particular line, choose Line 1, Line 2, Line 3 or Line 4.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
MENU/ENTER.
3. Press
or
to scroll to Line selection. Press
MENU/ENTER.
4. Press
or
or Line 4.
to select Auto, Line 1, Line 2, Line 3
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Call log
Ringer setting
Mailbox setup
> Base setup
LCD contrast
Key tone
Language
> Line selection
Line selection
:Auto
ENTER=Save
Set line mode
Use this feature to individually select the line mode for each available
telephone line. For the system to behave properly, it needs to be set for:
a) PBX lines, which are typical business telephone systems that require you
to dial 8 or 9 to get an outside line.
-ORb) CO lines, which are standard residential telephone lines.
This telephone comes factory set for PBX lines.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
MENU/ENTER.
3. Press
or
to scroll to Set line mode. Press
4. Press
or
to scroll to a desired line (L1, L2, L3 or L4).
MENU/ENTER.
5. Press REP or SKIP to select PBX or CO.
6. Repeat steps 4 and 5 to choose the line mode for other
lines if desired.
Key tone
Language
Line selection
> Set line mode
L1
L2
L3
L4
CO
PBX
CO
PBX
7. Press MENU/ENTER to save the setting and return to the previous menu.
There is a confirmation tone. To exit without making changes, press EXIT.
18
Getting started
Telephone base setup
Area codes
Use this feature to program this system to recognize one home area code
and up to four local area codes. This feature makes it easy for you to place a
call from the caller ID log.
If you dial seven digits to make a local call (no area code required), enter
your area code into the telephone as the home area code. When you receive
a call from within your home area code, the caller ID information only
displays the seven digits of the telephone number, and when you dial from
the call log, only seven digits are dialed.
If you must dial 10 digits (the area code and telephone number) for local
calls, enter 000 for the home area code and enter your area code as a local
area code. Then, if you receive a call from within your area code, the screen
displays the 10 digits of the telephone number, and when you dial from the
call log, all 10 digits are dialed.
If you have more than one area code for your region, enter those area codes
as local area codes.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
MENU/ENTER.
3. Press
or
to scroll to Area codes. Press
MENU/ENTER.
or
to scroll to Home area or Local area 14. Press
Local area 4. Press MENU/ENTER to edit it.
5. Use the dial pad keys to enter a three-digit area code.
Enter 000 for your home area code if you never dial
seven-digit numbers. Press REP or SKIP to scroll to
the digit you want to edit, or press REMOVE once to
delete a digit; press and hold REMOVE to delete
all digits.
6. Press MENU/ENTER to save the setting and return to the
previous menu. There is a confirmation tone. To exit without
making changes, press EXIT.
19
Call log
Ringer setting
Mailbox setup
> Base setup
Language
Line selection
Set line mode
> Area codes
> Home area
Local area 1
Local area 2
Local area 3
Enter code:
000
ENTER=Save
Home area:
000
Getting started
Telephone base setup
Hold reminder
Use this feature to play a beep tone every 30 seconds
when there is a call on hold.
1. When the telephone is idle, press MENU/ENTER.
2. Press
3. Press
or
or
to scroll to Base setup. Press MENU/ENTER.
to scroll to Hold reminder. Press MENU/ENTER.
4. Press
or
to scroll to On or Off.
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Line selection
Set line mode
Area codes
> Hold reminder
Hold reminder
:On
ENTER=Save
Flashing
Set date and time
The answering system displays the date and time of the message while
playing messages. Before using the answering system, set the date and time
as follows. If you subscribe to caller ID service, the day, month and time are
set automatically with each incoming call. The year must be set so that the
day of the week can be calculated from the caller ID information.
Follow the steps below to set the month, day, year and time:
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
MENU/ENTER.
3. Press
or
to scroll to Date and time. Press
MENU/ENTER.
4. Using the dial pad to enter the date. Press REP or SKIP
to scroll to the item you want to edit, and press the dial pad
keys to enter the correct digit.
5. Press
to move to the time editing.
6. Press
or
to select AM or PM.
7. Press REP or SKIP to scroll to the item you want to edit,
and press the dial pad to enter the correct digit.
Set line mode
Area codes
Hold reminder
> Date and time
Date: 12.31. 2006
Time: 09:00 AM
^v=PM
ENTER=Save
Date: 01.01. 2009
Time: 12:00 PM
^v=AM
ENTER=Save
8. Press MENU/ENTER to save the setting and return to the previous menu. There is
a confirmation tone. To exit without making changes, press EXIT.
NOTES:
1. The time is in a 12-hour clock format. If you set an invalid time, you will hear an error tone while
pressing MENU/ENTER to save the setting. The error tone means the setting cannot be saved. You
need to correct the time entry to continue the setup process.
2. If the date and time are not set when a message is recorded, the system does not display date and
time on the screen while playing messages.
20
Getting started
Telephone base setup
Music on hold (M.O.H.)
You can choose what callers hear when placed on hold. M.O.H. is set to on
by default.
You have three options:
• If you want people you place on hold to hear nothing, turn M.O.H. off.
• If you want people on hold to hear the default music that comes on the
telephone, turn M.O.H. on but do not record your own music or voice message.
• If you want callers to hear what you record onto the base, or sound from
another source such as a radio, see instructions on pages 22-23.
Turn M.O.H. on or off:
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
3. Press
or
to scroll to Music on hold.
4. Press
5. Press
MENU/ENTER
or
MENU/ENTER.
twice to select M.O.H. on/off.
to highlight On or Off.
6. If you select On and the source is Recorded M.O.H.,
when you press MENU/ENTER to save the setting,
Music on hold: On displays.
-ORIf you select On and the source is Aux In Device with an
audio device connected, when you press MENU/ENTER to
save the setting, Device connected to the headset jack
will be used for M.O.H. displays.
-ORIf you select On but the source is Aux In Device without
an audio device connected, when you press MENU/ENTER to
save the setting, No device is connected to the headset
jack at base displays. You will need to connect an
audio device to the HEADSET/AUX IN jack then turn on
M.O.H..
The screen returns to the previous menu. To exit without
making changes, press EXIT.
Call log
Ringer setting
Mailbox setup
> Base setup
Area codes
Hold reminder
Date and time
> Music on hold
> M.O.H. on/off
Review M.O.H.
Record new M.O.H.
M.O.H. source
Music on hold
:On
ENTER=Save
Device connected
to the headset
jack will be
used for M.O.H.
No device is
connected to the
headset jack at
base.
NOTE: Any changes made to M.O.H. settings do not effect calls that are currently on hold.
21
Getting started
Telephone base setup
Review the recording:
M.O.H. on/off
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press MENU/ENTER.
3. Press
or
to scroll to Music on hold. Press MENU/ENTER.
4. Press
or
to scroll to Review M.O.H.. Press MENU/ENTER.
5. Press
or
to highlight Recorded M.O.H. or Aux In Device.
If you select Recorded M.O.H., press MENU/ENTER to
hear the current recording or the default music.
-ORIf you select Aux In Device, press MENU/ENTER to hear
the current music playing on your audio device that is
connected with the telephone base.
-ORIf you select Aux In Device but there is no audio device
connected with the telephone base, No device is connected
to the headset jack at base displays on the screen.
6. Press
> Review M.O.H.
Record new M.O.H.
M.O.H. source
> Recorded M.O.H.
Aux In Device
Play M.O.H.
01:42
<=Back
Aux In Device
playing
<=Back
Recorded M.O.H.
> Aux In Device
REP to return to the previous menu.
No device is
connected to the
headset jack at
base.
Record music or a voice message
You can record audio or music from an audio source like a computer, MP3
player, stereo, radio, etc. You will need an audio cable (not provided) to
connect your audio device to the telephone. The audio cable should have a
2.5mm plug for the telephone on one end. The plug size on the other end
of the cable needs to fit your audio device (see the manual for your audio
device). You can buy an audio cable at an electronics store. The maximum
record time is three minutes and the recording plays repeatedly as long as
the call is on hold.
NOTE: It is the user’s responsibility to comply with the copyright laws and to provide lawfully
acquired music for the music on hold feature. Unlawful use of copyright protected music
and/or lyrics may subject the user to fines and other legal action.
T ALL
EXT
1
EXT
EXT
2
EXT
EXT
EXT
5
EXT
ALL
22
0
3
EXT
4
EXT
EXT
INT/PTT
9
8
7
6
Getting started
Telephone base setup
Record music or a message using an audio device:
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
MENU/ENTER.
3. Press
or
to scroll to Music on hold. Press
4. Press
or
to scroll to Record new M.O.H.. Press
MENU/ENTER.
M.O.H.
Review
> Record
M.O.H.
on/off
M.O.H.
new M.O.H.
source
MENU/ENTER.
5. Plug the 2.5mm plug of the audio cable into your telephone and the other
end into your audio device (as shown on the previous page).
6. After your audio device is ready to play, press MENU/ENTER on the telephone.
You hear the voice prompt “Record after the tone, press stop when you are
done”. Start playing the sound or message on your audio device after the
beep. A counter on the screen shows the elapsed time.
M.O.H. record
The maximum record time is three minutes, at which
time the telephone automatically stops recording and the
ENTER=Start
recording is saved.
7. Press MENU/ENTER to stop recording. You hear the voice
prompt “Recorded” and the display returns to the previous
menu. To exit without making changes, press EXIT.
M.O.H. record
00:09
ENTER=Stop
Record music or a message using the corded handset:
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
MENU/ENTER.
3. Press
or
to scroll to Music on hold. Press
4. Press
or
to scroll to Record new M.O.H.. Press
MENU/ENTER.
MENU/ENTER.
5. When the screen shows M.O.H. record ENTER=Start, pick up the handset.
6. After your audio device is ready to play, press MENU/ENTER on the
telephone. You hear the voice prompt “Record after the tone, press stop
when you are done”. Start playing on your audio device or speak after the
beep. A counter on the screen shows the elapsed time. The maximum
record time is three minutes, at which time the telephone automatically
stops recording and the recording is saved.
7. Press MENU/ENTER to stop recording. You hear the voice prompt
“Recorded” and the display returns to the previous menu. To exit without
making changes, press EXIT.
M.O.H. currently
in use. Please
try again later.
NOTES:
1. If you want to record a piece of new music or a message while the music on
hold is in use, M.O.H. currently in use. Please try again later. displays on the screen.
23
Getting started
Telephone base setup
2. If you start to record a piece of new music from an audio device but there is no audio device
connected, No device is connected to the headset jack at base. displays on the screen. Please
check the connection on the telephone base and the audio device.
3. If there is silence detected for six seconds while recording, the screen display automatically returns
to the previous menu. That means the recording was unsuccessful. The M.O.H. default music plays
when calls are on hold until you successfully record new music or a message.
4. If you fail to record a message, try speaking louder into the corded handset or playing the volume
louder on your audio device. If you are using the audio cable, ensure that it is fully plugged into the
HEADSET/AUX IN jack.
Delete your recording to use default music:
If M.O.H. is turned on and you do not record your own audio, the default
music will play. In order to delete your recorded audio and return to the
default music, you must record six seconds of silence.
1. Follow steps 1-5 of Recording music or a message using
an audio device on page 23.
2. Unplug any audio device that is connected to the
HEADSET/AUX IN jack from the telephone base.
3. Press MENU/ENTER to start recording. After recording six
seconds of silence, your recorded audio is deleted and
the display automatically returns to the previous menu.
To exit without making changes, press EXIT.
24
M.O.H. record
ENTER=Start
M.O.H. record
00:06
ENTER=Stop
Getting started
Telephone base setup
Select music on hold source
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press
MENU/ENTER.
3. Press
or
to scroll to Music on hold. Press
MENU/ENTER.
4. Press
or
to scroll to M.O.H. source. Press
MENU/ENTER.
5. Press
or
to highlight Recorded M.O.H. or Aux In Device.
If you select Aux In Device and the HEADSET/AUX IN
jack is connected with an audio device, when you press
MENU/ENTER to save the setting, Device connected to
the headset jack will be used for M.O.H. displays on the
screen with a confirmation tone. Then the screen returns
to the previous menu. To exit without making changes,
press EXIT.
M.O.H.
Review
Record
> M.O.H.
on/off
M.O.H.
new M.O.H.
source
M.O.H. source
:Recorded M.O.H.
ENTER=Save
M.O.H. source
:Aux In Device
ENTER=Save
-ORIf you select Aux In Device and the HEADSET/AUX IN jack is not
connected with an audio device, when you press MENU/ENTER to save the
setting, No device is connected to the headset jack at base displays
on the screen with a confirmation tone. Then the screen returns to the
previous menu. To exit without making changes, press EXIT.
NOTES:
1. If you unplug the audio device when the music on hold source is set to Aux In Device, the screen
displays Recorded M.O.H. reconnect. Aux In Device reset source. Then the music on hold source
switches to Recorded M.O.H. for the next call. on hold
2. If you unplug the audio device during a call on hold which the music on hold source is set to
Aux In Device, the caller will hear silence instead of music from the audio device.
3. If you select Aux In Device as the music on hold source but you want to use a corded headset at
this moment, you can turn off the music on hold (see page 21) or change the source to Recorded
M.O.H.. If you use a corded headset without adjusting the source to Recorded M.O.H. setting,
To use headset, turn off M.O.H. or reset source. appears on the screen with an error tone.
25
Getting started
Auto attendant setup (for answering system)
You can set up the auto attendant to answer outside calls, provide callers with
a company directory, automatically forward calls to a specified extension, and
enable callers to record voice messages when there is no answer. You can use
a default outgoing announcement or record up to five announcements of your
own. For details on how to use the auto attendant feature, see the Answering
system section on pages 70-72 of this user’s manual.
Record announcement (auto attendant)
Use this feature to record up to five new announcements so that you can
have different announcements for different lines, or different announcements
for daytime and after hours. You can easily switch among the recorded
announcements. Each announcement can be up to two minutes.
The auto attendant announcement should contain instructions for the caller.
Following are example scripts.
Default announcement: “Hello, this is an automated attendant. Please enter
your parties’ extension, followed by the pound key. If you are using a rotary
telephone, please stay on the line. For a company directory, dial star twice.”
If you have many extensions, record a separate extension list (page 27)
and reference it in your auto attendant announcement as shown in Sample
announcement 1. If you have only a few extensions, you can list them in the
auto attendant announcement as shown in Sample announcement 2 without
the separate extension list.
Sample announcement 1: “Hello, you have reached XYZ Corp. Please
enter your parties’ extension, followed by the pound key. To hear a list of
extensions, dial star twice.”
Sample announcement 2: “Hello, you have reached XYZ Corp. For sales,
press 1 pound; for service, press 2 pound; for shipping, press 3 pound; or
press star for the receptionist.”
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press
or
to scroll to Setup. Press
MENU/ENTER.
3. Press
or
to scroll to Announcement. Press MENU/ENTER.
Mailbox setup
Auto attendant
> Announcement
Record ext list
>Anncemnt 1 (none)
4. Press
or
to scroll to one of the announcements,
Anncemnt 1 through Anncemnt 5. If no message has
been recorded, (none) appears. Press MENU/ENTER.
Anncemnt 2 (none)
Anncemnt 3 (none)
5. Press MENU/ENTER to start recording. The timer starts counting.
Record anncemnt 1
ENTER=Start
26
Getting started
Auto attendant setup (for answering system)
6. Press MENU/ENTER to stop recording. The timer stops and
the recorded announcement automatically plays back.
7. Press 2 to save the setting and return to the previous
menu, or press 1 to record that announcement again.
Record anncemnt 1
00:11
ENTER=Stop
-OR-
Play anncemnt 1
00:03
To exit without making changes, press EXIT.
1=Change
NOTE: Once you have recorded an announcement, (none) disappears.
2=OK
> Anncemnt 1
Anncemnt 2 (none)
Anncemnt 3 (none)
Record extension list
Use this feature to record a list of your phone extensions that plays when
the auto attendant answers a call and the user presses star twice. Use this
auto attendant option when you do not want to list extension numbers in the
initial message that callers hear.
Sample extension list: “For sales, press 1 pound; for service, press 2 pound;
for shipping, press 3 pound; or press star for the receptionist.”
1. When the telephone is idle, press ANSWER ON for the desired line.
2. Press
or
to scroll to Setup. Press
MENU/ENTER.
3. Press or to scroll to Record ext list. Press MENU/ENTER.
The current extension list plays.
4. Press 1 to select Change.
5. Press MENU/ENTER to start recording. The timer
starts counting.
6. Press MENU/ENTER to stop recording. The timer stops
and the recorded message automatically plays back.
7. Press 2 to save the setting and return to the previous
menu, or press 1 to record the message again.
-ORTo exit without making changes, press EXIT.
Mailbox setup
Auto attendant
Announcement
> Record ext list
Record ext list
00:05
1=Change
2=OK
Record ext list
ENTER=Start
Record ext list
00:17
ENTER=Stop
NOTE: The auto attendant and the private mailboxes share the same list of announcements.
27
Getting started
Auto attendant setup (for answering system)
Number of rings (auto attendant)
Use this feature to set the number of times the telephone rings before the
auto attendant answers. The number of rings can be between 2 and 7.
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press
or
to scroll to Setup. Press
3. Press
or
to scroll to Auto attendant.
4. Press
5. Press
MENU/ENTER
or
MENU/ENTER.
twice to select Number of rings.
to select a number (2-7).
6. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Ans->Gen MB only
Ans->Auto att
No answer
> Setup
Mailbox setup
> Auto attendant
Announcement
Record ext list
> Number of rings
Select anncemnt
Number of rings
:2
ENTER=Save
28
Getting started
Mailbox setup (for answering system)
You can set each telephone line mailbox separately. By default, line 1 is set
to have the auto attendant to answer. Lines 2, 3, and 4 are set to no answer;
the answering system is disabled and any calls to those lines will ring on
all extensions.
Number of rings (general mailbox)
Use this feature to set the number of times the telephone rings before the
mailbox answers. The number of rings can be between 2 and 7. You can
also select Toll saver, which is explained below. Unless you change it, the
answering system answers an incoming call after four rings.
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press
or
to scroll to Setup.
3. Press
MENU/ENTER
twice to select Mailbox setup.
4. Press
MENU/ENTER
again to select Number of rings.
5. Press
or
> Mailbox setup
Auto attendant
Announcement
Record ext list
> Number of rings
Select anncemnt
to scroll to a number (2-7) or Toll saver.
• Toll saver - the answering system answers a call after
two rings when there are new messages, and after four
rings when there are no new messages. This enables
you to check for new messages without paying for a
toll call.
6. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Number of rings
:5
ENTER=Save
Number of rings
:Toll saver
ENTER=Save
Record announcement (independent mailbox)
Use this feature to record up to five new announcements so that you can
have different announcements for different lines. Each announcement can be
up to two minutes. Please see Record announcement (auto attendant) for
detail instructions on page 26.
NOTE: You cannot record an announcement when the telephone system is out of space. You
will hear “Memory is full.” Please refer to Remaining space on page 33.
29
Getting started
Mailbox setup (for answering system)
Select announcement
Use this feature to select an announcement for your independent mailbox
from the list of announcements.
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press
3. Press
4. Press
5. Press
or
to scroll to Setup.
MENU/ENTER
or
or
twice to select Mailbox setup.
to scroll to Select anncemnt. Press MENU/ENTER.
Mailbox setup
> Auto attendant
Announcement
Record ext list
Number of rings
> Select anncemnt
to scroll to an announcement.
6. Press MENU/ENTER to save the setting and return to the
previous menu. The selected announcement plays. To exit
without making changes, press EXIT.
NOTE: The auto attendant and the mailbox share the same list
of announcements.
Select anncemnt
:Prerecord
ENTER=Save
Select anncemnt
:Anncemnt 1
ENTER=Save
30
Getting started
Mailbox setup (for general mailbox)
Set access code (remote code)
Use this feature to enter a four-digit number (0000-9999) to allow remote
access to your general mailbox from any touch-tone telephone. Unless you
change it, the remote access code is 0000.
1. When the telephone is idle, press MENU/ENTER.
or
2. Press
3. Press
to scroll to Mailbox setup.
MENU/ENTER
twice to select Set access code.
4. Use the dial pad to enter a four-digit number. Use
REMOVE to backspace and delete a digit.
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
NOTES:
1. The access code must have four digits.
2. You will hear an error tone if you enter an access code that is already assigned.
Directory
Call log
Ringer setting
> Mailbox setup
> Set access code
Call screening
Notify alert
Remaining space
Enter mailbox
access code:
0000
ENTER=Save
Enter mailbox
access code:
9999
ENTER=Save
Call screening
Use this feature to choose whether incoming messages can be heard over
the speaker when they are being recorded. If you turn call screening on, you
hear the incoming message.
If more than one incoming message comes from different telephone lines
at the same time, only the first incoming message is monitored. While the
telephone is recording the monitored message, you can answer the call by
lifting the corded handset or by pressing
SPEAKER.
You can press VOL+ or VOL- to adjust the listening volume. If you want to
mute the message playback, press MUTE on the telephone base.
Follow the steps below to set the call screening feature on or off:
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Mailbox setup. Press MENU/ENTER.
3. Press
or
to scroll to Call screening. Press
4. Press
or
to highlight On or Off.
MENU/ENTER.
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
31
Set access code
> Call screening
Notify alert
Remaining space
Call screening
:On
ENTER=Save
Getting started
Mailbox setup (for general mailbox)
Notify alert
Use this feature to receive notification calls to your cell telephone or paging
device after each new telephone call message has been recorded to the
general mailbox. You can remotely access the message from a touch-tone
telephone (page 78). To receive notification calls, you must save your phone
number on the telephone base, and then set the system to call that number
after it finishes recording a message.
There is no message sent on the notification call. If the phone number called
has caller ID service, there will be an indication of the call. When you receive
a notification call, you hear silence that lasts for about 15 seconds; then the
call is ended. If no one picks up the call within three rings, the telephone
base cancels the call. The system only calls the alert number once. If your
paging device is busy, not available or off during the call, you may not
receive the notification call.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Mailbox setup. Press MENU/ENTER.
3. Press
or
to scroll to Notify alert. Press
MENU/ENTER.
Set access code
Call screening
> Notify alert
Remaining space
Set alert number:
1. Press
MENU/ENTER
again to select Alert call #.
2. Use the dial pad to enter the number (up to 32 digits) of
the telephone you want to be notified.
> Alert call #
Alert on/off
Calling alert #
• Press REMOVE to backspace and delete a digit.
• Press
REP or SKIP to move the cursor to the left or right.
3. Press MENU/ENTER to save the setting and return to the previous menu.
There is a confirmation tone. To exit without making changes, press EXIT.
Turn alert on or off:
1. Press
or
to scroll to Alert on/off. Press
2. Press
or
to scroll to On or Off.
MENU/ENTER.
3. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
32
Alert on/off
:On
ENTER=Save
Getting started
Mailbox setup (for general mailbox)
Call alert confirmation:
You can confirm whether the system can successfully call the alert number
that you entered.
1. Press
or
to scroll to Calling alert #. Press
MENU/ENTER.
Alert call #
Alert on/off
> Calling alert #
2. The screen displays Press SPKR to confirm the alert call.
SPEAKER on the telephone base. You should
3. Press
hear the telephone number being dialed. To exit without
making changes, press EXIT.
Press SPKR to
confirm the
alert call
4. After confirming that the call went to the telephone
SPEAKER again to end the
number you specified, press
test. The screen returns to idle mode.
Calling alert #
NOTES:
1. If you turn on Notify alert before you enter the alert number, Please set
the alert #. appears on the screen.
2. The called telephone hears silence when the system calls the alert number.
3. To initiate a call alert call again, do the first three steps of the Call alert confirmation section (above).
Remaining space
Use this feature to check the current system space for the estimated
remaining recording time and number of messages.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
3. Press
or
to scroll to Mailbox setup. Press MENU/ENTER.
to scroll to Remaining space. Press
MENU/ENTER.
4. After checking the screen display, press
to the previous menu.
REP to return
Directory
Call log
Ringer setting
> Mailbox setup
Set access code
Call screening
Notify alert
> Remaining space
Remaining space
Time: 175 min
Messages: 243
33
Getting started
Mailbox setup (for handset)
You can access handset mailboxes from the telephone base. Please see
Handset mailbox overview in the SynJ SB67108 handset manual.
Fast answer mode
You can change the fast answer mode setting of your handset mailbox from
the telephone base. The number of rings can be two (on) or five (off). The
default is five rings. Please see Fast answer mode on or off in the
SynJ SB67108 handset manual for more information.
(Messages) on
1. When the telephone is idle, press
the telephone base.
2. Press the one-touch EXT 1-0 key for the destination
extension mailbox.
3. Use the dial pad to enter the four-digit remote access
code of the extension. Use REMOVE to backspace and
delete a digit. Press MENU/ENTER.
4. Press
Press
5. Press
or
to scroll to Fast answer mode.
MENU/ENTER.
or
Enter mailbox
access code:
0001
ENTER=Next
2 New messages
Handset anncemnt
To general MBox
> Fast answer mode
Fast answer mode
:On
to select On or Off.
ENTER=Save
6. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit without making
changes, press EXIT.
Handset announcement setup
You can set or change the handset announcement from the telephone base.
The announcement is the greeting callers hear when calls are answered by
the handset mailbox.
The handset has the default announcement “Hello, please leave a message
after the tone.” You can use this announcement, or replace it with your
own recording.
Your announcement can be up to two minutes.
(Messages) on the telephone base.
1. When the telephone is idle, press
2. Press the one-touch EXT 1-0 key for the destination extension mailbox.
3. Use the dial pad to enter the four-digit remote access code of the
extension. Use REMOVE to backspace and delete a digit.
Press MENU/ENTER.
2 New messages
or
to scroll to Handset anncemnt. Press
MENU/ENTER.
4. Press
34
Play all
Deliver
> Handset anncemnt
Getting started
Mailbox setup (for handset)
5. The system automatically plays the current handset
announcement. A timer appears on the screen and starts
counting. The screen displays 1=Change 2=OK.
6. Press 1 to record that announcement again. The screen
displays Record anncemnt ENTER=Start. Press
MENU/ENTER. The system announces “Record after the
tone, press stop when you are done.” There is a reminder
beep. The timer starts counting.
7. Press MENU/ENTER when finished. The timer stops and
the recorded announcement automatically plays back.
8. Press 2 to use the new recorded announcement.
Play announcement
00:09
1=Change
2=OK
Record anncemnt
ENTER=Start
Record anncemnt
00:05
ENTER=Stop
Play announcement
00:02
-ORPress 1 to record that announcement again.
1=Change
2=OK
-ORTo exit without making changes, press EXIT.
Switch to general mailbox
You can directly go to general mailbox while accessing a handset mailbox
from the telephone base.
(Messages) on the telephone base.
1. When the telephone is idle, press
2. Press the one-touch EXT 1-0 key for the destination extension mailbox.
3. Use the dial pad to enter the four-digit remote access code of the
extension. Use REMOVE to backspace and delete a digit. Press MENU/ENTER.
4. Press
or
to scroll to To general MBox. Press MENU/ENTER.
-ORTo exit without making changes, press EXIT.
1 New messages
Deliver
Handset anncemnt
> To general MBox
5 New messages
> Play all
Deliver
Delete all old
35
Getting started
Speed dial setup
The telephone base has 10 speed dial locations where you can store the
telephone numbers you wish to dial using fewer keys than usual. You can
store up to 32 digits in each location.
Enter, edit or delete a speed dial number
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Speed dial setup. Press MENU/ENTER.
or
to choose the desired speed dial location,
3. Press
then press MENU/ENTER.
4. Use the dial pad to enter or edit the telephone number
up to 32 digits. If you want to delete the entry, erase all
the digits.
• Press REP or SKIP to move the cursor to the left
or right.
• Press REMOVE to backspace and delete digits.
• Press and hold REMOVE to delete all digits.
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Mailbox setup
Base setup
COVM
> Speed dial setup
> Speed dial 1
Speed dial 2
Speed dial 3
Speed dial 4
Enter phone #:
8888832445
ENTER=Save
Enter phone #:
8888832445
ENTER=Save
NOTES:
1. See Calling a speed dial number on page 40 for instructions on calling a speed dial number.
2. The memory locations for speed dial and the directory are not the same, so setting up speed dial
numbers does not decrease your directory storage space.
Customer support
Use this feature to display the AT&T website.
1. When the telephone is idle, press MENU/ENTER.
2. Press
to scroll to Customer support. Press MENU/ENTER.
3. To exit, press EXIT.
Base setup
COVM
Speed dial setup
> Customer support
www.telephones
.att.com
36
Getting started
Screen icons, indicator tones and lights
Screen icons:
1 2 3
4
5
6
9
0
7 8
On when that extension is in use.
Ringer off - the telephone base ringer is off or the do
not disturb function is activated.
-MUTE
Microphone is muted.
-PRIV
Call privacy is on.
-REC
The call is being recorded.
Conf.
Three-way conference call is active.
COVM
There is new voicemail for the telephone line below the
COVM indicator.
AuAt
Auto attendant is on for the telephone line below the
AuAt indicator.
LineX
The line is in use (X is the telephone line number).
1 2 3 4 5 6 7 8 9 0
-PRIV
-MUTE
AuAt COVM COVM AuAt
Indicator tones:
One short beep
Error tone
•
The Hold reminder is active; a call has been on hold for more than
three minutes.
•
The telephone conversation recording begins. During the recording,
you will hear one beep per minute.
•
You are pressing VOL+ or VOL- when the volume has reached its
highest or lowest setting.
•
You are pressing CALL LOG when the call log is empty.
(a triple-beep)
Four beeps
You cannot intercom with an extension when it is set to Privacy ON.
Fast busy beeps
The caller cancels the intercom call before the destination party
answers it.
Confirmation tone
Command completed successfully.
37
Getting started
Screen icons, indicator tones and lights
Indicator lights:
NEW CALL
indicator
Lighted display
On when there
are new or missed
calls in the call log.
LINE 1-LINE 4 indicator
On when a telephone line
is in use.
Flashes slowly when a
telephone line is on hold.
Flashes rapidly when there
is an incoming call.
(Messages) indicator
ANSWER ON indicator
On when the general mailbox is
on and ready to receive calls.
Flashes when there are new or
missed messages in the general
mailbox.
HEADSET indicator
DND indicator
On when the corded
headset is in use.
On when the do not disturb function is on.
MUTE indicator
Flashes slowly when the
corded handset microphone
or speakerphone is muted.
SPEAKER indicator
On when the speakerphone is on.
38
Telephone base operation
Telephone base basic operation
The telephone comes programmed to use line 1 (default primary line) for
calls when you do not press a line key. (To change the primary line, see
Line selection on page 18.) When you answer a call, the telephone
automatically selects the ringing line.
Line indicators
Each of the four indicators on LINE 1-LINE 4 indicate the state of the
corresponding telephone line.
• On when the corresponding line is in use.
• Flashes slowly when the line is on hold.
• Flashes slowly when there is a transferred call on the
corresponding line.
On
• Flashes slowly when there is an incoming auto attendant transferred call
on the corresponding line.
• Flashes rapidly when there is an incoming call on the corresponding line.
Making a call
To make a call from the telephone base:
1. Lift the handset or press
SPEAKER.
-ORTo override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
2. Wait for a dial tone, then enter the telephone number.
The screen displays the elapsed time as you talk
(in hours, minutes and seconds).
Elapsed time
Line1
00:00:27
8888832445
To end a call from the telephone base:
Place the handset on the telephone base to hang up.
-ORIf you are using the speakerphone, press
SPEAKER to hang up.
NOTE: The elapsed time is not affected by accessing services from your telephone service provider.
39
Telephone base operation
Telephone base basic operation
To make a call with a corded headset:
Make sure a corded headset is connected to the telephone base (page 13).
1. Press HEADSET on the telephone base.
HEADSET
2. Wait for a dial tone, then dial the number.
3. To hang up, press HEADSET.
To make a call with a cordless headset:
You can make a call using a registered cordless headset and
the dial pad on the telephone base.
1. Press the ON/OFF button on the cordless headset.
2. Wait for a dial tone, then dial the number on the base.
3. To hang up, press the
ON/OFF
ON/OFF
button
button.
On hook dialing (predialing)
1. Enter the telephone number. Press REMOVE to make corrections when
entering the telephone number.
2. Lift the handset or press
SPEAKER to dial.
-ORTo override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
Using the speakerphone
During a call, press
SPEAKER to switch between handsfree speakerphone
and normal handset use. Press
SPEAKER again or place the handset on
the telephone base to hang up.
Calling a speed dial number
1. Press and hold a dial pad key (1-0) to display the speed
dial number.
2. Lift the handset, press
SPEAKER or HEADSET.
-OR40
Speed dial 3
8888832445
Telephone base operation
Telephone base basic operation
To override automatic line selection, press LINE 1-LINE 4
for the desired line, then lift the handset.
NOTE: If there is no telephone number stored in the speed dial location,
No number displays on the screen.
Line 3
8888832445
Speed dial 4
No number
Answering a call
To answer a call:
• Lift the handset, press
SPEAKER, HEADSET or the ON/OFF button on a
registered cordless headset.
-ORTo override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
Temporary ringer silencing
Press MUTE while the telephone is ringing to silence the
ringer temporarily on the telephone base only. This turns off
the ringer without disconnecting the call. The next incoming
call rings normally at the preset volume.
MUTE
Last number redialing
The last 10 telephone numbers dialed (up to 32 digits) are stored in
system memory.
To view the 10 most recently dialed numbers:
1. Press PAUSE/REDIAL to enter the redial list and display the
most recently called number.
2. Press or , or press PAUSE/REDIAL repeatedly to view
other recently called numbers.
PAUSE/REDIAL
3. Press EXIT to exit the redial list.
To redial a number:
8888832445
• To dial the displayed number, lift the handset, or
SPEAKER or HEADSET.
press
• To override automatic line selection, press LINE 1-LINE 4
for the desired line, then lift the handset.
41
Line1
8888832445
Telephone base operation
Options while on calls
To edit a number:
While the desired number displays, press
MENU/ENTER
to enter editing mode.
• Press REP or SKIP to move the cursor to the left
or right.
8888832445
• Press REMOVE to backspace and delete a digit.
• Press and hold REMOVE to erase all digits.
• Press PAUSE/REDIAL to enter a 3.5 seconds dialing
pause (a P appears) (page 57).
• Press FLASH to enter a flash (page 57).
To delete a number:
• While the screen displays the desired number, press
REMOVE to delete the number from the redial memory.
Deleted
Volume control
While on a call, press VOL+ or VOL- to adjust the
listening volume.
Volume
NOTES:
1. The corded headset and corded handset volume settings are the same, but they are independent
volume settings from the speakerphone.
2. While using the volume control, you hear a triple beep when you have reached the minimum
or maximum level.
Call waiting
If you subscribe to call waiting service with your telephone service provider,
you hear a beep if someone calls while you are already on a call.
• Press FLASH to put your current call on hold and take the
new call.
• Press FLASH at any time to switch back and forth
between calls.
FLASH
NOTES:
1. If you miss a call while the line is in use, the caller ID of the missed call displays for 15 seconds
after your current conversation ends.
2. For more information on caller ID with call waiting, see page 61.
42
Telephone base operation
Options while on calls
Call privacy
To ensure call privacy, this telephone allows only one set at a time to
use a line. You can also block all system handsets from joining a phone
conversation (see page 45 for instructions for joining calls).
To enable call privacy:
> Privacy ON
• During the call, press MENU/ENTER twice to select call
privacy. The screen displays -PRIV. Any other extensions
are dropped and no extensions can join the call. If
another extension tries to access the line you are using,
its screen displays Privacy.
Record call ON
Line1
00:00:06
8888832445
-PRIV
To cancel call privacy:
• During the call, press MENU/ENTER twice to cancel call
privacy and continue with the conversation. The icon
-PRIV disappears from the screen. Other telephones can
now join the call by pressing the appropriate line key.
> Privacy OFF
Record call ON
Line1
00:10:06
8888832445
NOTES:
1. Call privacy is automatically canceled when you end or transfer a call.
2. You cannot set call privacy during intercom or conference calls.
3. Call privacy applies only to system telephones. It does not affect non-system phones using the
same line(s).
Recording a call
Use this feature to record two-way phone conversations during a call. The
recording is treated the same as memos and is always marked as a new
message in the mailbox. However, the
(Messages) indicator does not flash
for new or missed recorded calls. You cannot record a conference call or
an intercom call and you cannot use another line while you are recording a
phone conversation.
Privacy ON
To record a call:
> Record call ON
1. While on a call, press MENU/ENTER.
2. Press
or
to scroll to Record call ON. Press MENU/ENTER.
3. The recording starts and the system activates call
privacy. The screen displays -PRIV and -REC, and the
timer starts counting while recording.
4. To stop recording and continue the call, press
MENU/ENTER twice. The system saves the conversation into
the handset mailbox.
43
Line1
00:00:06
-PRIV
-REC
> Record call OFF
Telephone base operation
Options while on calls
-ORThe recording ends when you disconnect the call.
While recording a phone conversation:
The other party hears a short beep when the recording begins and once each
minute during the recording. To ensure compliance with the state and federal
regulations regarding the recording of a telephone call, you should start the
recording process and inform the caller that you are recording the call.
To play back a memo or phone conversation:
Play memos or two-way phone conversations the same way as messages
(see Message playback on page 73).
NOTES:
1. Call privacy is automatically on when recording a call.
2. Calls that you record use the same memory as the answering system. Recording long conversations
uses up space available for recording normal messages. Please see Remaining space on page 33.
Mute
Use this feature during a telephone conversation to silence the microphone.
You can hear the caller, but the caller cannot hear you.
To mute a call:
• Press MUTE. When mute is on, the MUTE light flashes; the
screen also flashes -MUTE.
To take a call off mute:
• Press MUTE again and resume speaking.
MUTE
Line1
00:05:40
8888832445
-MUTE
NOTE: Transferring the call, changing lines or putting a call on hold also cancels the
mute function.
44
Telephone base operation
Options while on calls
Hold
Use this feature to hold one line while accessing another, or as part of the
conference and call transfer features.
While on a call, press and release HOLD. The LINE 1-LINE 4
indicator for the line on hold flashes slowly in red. After the call
has been on hold for more than three minutes, a beep sounds
every 30 seconds. (To turn off the reminder beep, see
Hold reminder on page 20).
HOLD
If you are using the speakerphone, the speakerphone turns
off automatically when you press HOLD.
To release the hold, press and release LINE 1-LINE 4 of the
call on hold.
Hold Line1
NOTES:
1. A call on hold after 10 minutes is automatically forwarded to the auto attendant, even if the auto
attendant is not activated. To keep a call on hold longer than 10 minutes, release the held call
within 10 minutes and then place the call on hold again.
2. You cannot put an intercom call on hold.
Switching between lines
Use this feature to switch between lines during an outside call:
1. Press LINE 1-LINE 4 of another telephone line to make or answer another
call. The current call is put on hold automatically.
2. To return to the first call, press the original LINE 1-LINE 4. The second
line is put on hold automatically.
Join a call in progress
Use this feature to join in an ongoing call on any line that does not have
call privacy set (see Call privacy on page 43 for more information). The
corresponding line icon appears on the screen when the line is in use.
• Press and hold the desired LINE 1-LINE 4 on the
telephone base to join in the call, which becomes a
three-way conference (page 46).
NOTE: When you try to join in an ongoing call on a line with call
privacy on, the screen displays Privacy and you hear four beep
tones.
45
Conf.
1
00:00:29
L3 H2
1
Privacy
Telephone base operation
Options while on calls
Chain dialing
While you are on a call, you can initiate a dialing sequence from the
numbers in the directory.
Chain dialing can be useful if you wish to access other
numbers (such as bank account numbers or access codes)
from the directory.
To access the directory while on a call:
1. During the call, press DIR, then press
the directory.
or
to review
2. To dial the displayed number, press MENU/ENTER. To
exit without making changes, press EXIT or REP and
continue with the conversation.
DIR
CHRISTINE SMITH
8887227702
ENTER=Call
Line1
00:16:30
88324458887227702
NOTE: You cannot edit a directory entry while on a call. See page 60 for more details
about the directory.
Three-way conference calls
Use this feature to set up a three-party call by using two lines at the same
time. You can also join an intercom call with a call on an outside line. The
outside line call must be established first because an intercom call cannot be
placed on hold.
To make a three-way conference call:
1. Make or answer an outside call.
2. Press HOLD and call someone on another line, or start
an intercom connection.
-OR-
Conf.
1
00:00:35
L1 H1
Call someone on another line, or intercom someone. The
first line is automatically put on hold.
CONF
3. Press CONF at any time to begin the three-party conference.
To talk privately with one external party:
1. Press HOLD to place both lines on hold.
2. Press LINE 1-LINE 4 to talk privately with the person on that line.
3. Press CONF to resume the conference call.
46
Telephone base operation
Options while on calls
To talk privately with one internal party:
1. Press HOLD to talk privately with the person on that handset. The external
line is automatically placed on hold.
2. Press CONF to resume the conference call.
To drop one line:
1. Press LINE 1-LINE 4 to activate the line you want to drop and place the
SPEAKER. The other
handset on the telephone base to hang up or press
line is put on hold automatically.
2. Press LINE 1-LINE 4 to resume the call and lift the handset on the
telephone base.
To drop an intercom:
• Press LINE 1-LINE 4 to activate the external call. The intercom call
drops automatically.
To end a conference call:
• Place the handset on the telephone base to hang up or press
SPEAKER. The call does not terminate until all extensions hang up.
NOTES:
1. If an internal party hangs up, the ongoing call becomes a two-way conversation.
2. You cannot make any conference calls if all four telephone lines are in use.
3. If you are experiencing difficulty in using the conference features on this telephone, please
consider using AT&T’s complete line of teleconference services to find a solution that best meets
your needs. AT&T TeleConference Services reduces travel time and expense while increasing
productivity wherever people are located, enabling you to host truly virtual meetings and share
important information in real time. To sign up for AT&T TeleConference Services, go to:
www.att.com/orderconference for details.
47
Telephone base operation
COVM
COVM (central office voicemail)
If you subscribe to voicemail service with your telephone
service provider, turn on the COVM feature. This feature
displays COVM on the screen above the line key of any
telephone line that receives new voicemail messages.
*: Base
0 Missed calls
2:43PM 1/13
COVM
COVM
If you do not subscribe to voicemail service or want to disable the indicator,
turn off the COVM feature.
1. When the telephone is idle, press MENU/ENTER.
2. Press
3. Press
4. Press
or
to scroll to COVM.
MENU/ENTER
or
twice to select COVM on/off.
Ringer setting
Mailbox setup
Base setup
> COVM
> COVM on/off
COVM reset
to select On or Off.
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
COVM
:On
ENTER=Save
COVM reset
Use this feature when the telephone indicates there is new voicemail but
there is none. For example, when you have accessed your voicemail while
away from the building. This feature only turns off the COVM indicator; it
does not delete your voicemail messages. As long as you have new voicemail
messages, your telephone service provider continues to send the signal to
turn on the indicator. You can reset COVM indicators individually or for all
the telephone lines at a time using the All COVM reset command.
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to COVM. Press MENU/ENTER.
3. Press
or
to scroll to COVM reset. Press MENU/ENTER.
or
to scroll to COVM 1 reset-COVM 4 reset
4. Press
to clear the COVM indicator of a telephone line, or scroll
to All COVM reset to clear the indicators for all the
lines at a time.
5. Press MENU/ENTER to execute the command and return
to the previous menu. There is a confirmation tone. To
exit without making changes, press EXIT.
COVM on/off
> COVM reset
> COVM 1 reset
COVM 2 reset
COVM 3 reset
COVM 4 reset
COVM 2 reset
COVM 3 reset
COVM 4 reset
> All COVM reset
COVM reset
NOTE: For information about using your voicemail service, contact
your telephone service provider for assistance.
48
Telephone base operation
Intercom
You can use the intercom feature for conversations between the telephone
base and an accessory cordless handset or registered cordless headset, or
between two accessory cordless handsets (one of which can be a registered
cordless headset). When the system is making one or more external calls, the
cordless handsets can make intercom calls with each other.
You can register up to 10 extensions to the telephone base. The extensions
are cordless handsets. You can substitute a cordless headset for one of the
handsets. The extensions are assigned sequential numbers (1-0) as they are
added. If you register a cordless headset, it is always assigned extension
number 0. See pages 10-11 for information on adding and registering cordless
handsets and cordless headset.
NOTE: A telephone base connected to AC power but not to any telephone lines can still
intercom with charged and registered accessory cordless handsets.
Make an intercom call to a cordless handset
Press the one-touch EXT 1-0 key for the destination
extension or press the INT/PTT ALL key, then lift the
handset. The screen displays Calling X:Handset X (X
represents the extension number [1-0], Handset X
represents the handset name) or Calling All.
-OR-
Intercom to:
> Handset 1
Handset 2
Handset 3
Calling
1:Handset 1
Press INT key on the telephone base, then scroll to the
destination extension handset. Press MENU/ENTER.
INT
NOTES:
1. Before the intercom call is answered, you can cancel the intercom by pressing
SPEAKER, lifting
and resetting the handset, or by pressing the corresponding LINE 1-LINE 4 to resume a call.
2. The intercom call automatically cancels if the call is unanswered after one minute.
3. Press MUTE to temporarily silence the intercom ringer.
4. When you choose All in the menu, all the extensions and the telephone base ring. The intercom
call is established with the first extension to answer the call.
5. If a line is in use, pressing INT places the line on hold and activates the intercom.
49
Telephone base operation
Intercom
Answer an intercom call
When you receive an intercom call, you hear a ringing tone and your screen
displays Call X: Handset X (X represents the extension number [1-0],
Handset X represents the handset name). Answer an intercom call just as
you would answer a normal call.
End an intercom call
End an intercom just as you would end a normal call.
Make another intercom call while on an intercom call
You can make an intercom call to another destination extension while on
an intercom call. The first intercom automatically disconnects. While on an
intercom call:
Press the one-touch EXT 1-0 key or the INT/PTT ALL key for another
destination extension. The screen displays Calling X:Handset X (X represents
the extension number [1-0], Handset X represents the handset name) or
Calling All.
-ORPress INT on the telephone base, then scroll to the destination extension.
Press MENU/ENTER.
NOTES:
SPEAKER, lifting
1. Before the intercom call is answered, you can cancel the intercom by pressing
and resetting the handset, or by pressing the corresponding LINE 1-LINE 4 to resume a call.
2. The intercom call automatically cancels if the call is unanswered after one minute.
3. Press MUTE to temporarily silence the intercom ringer.
4. When you choose All in the menu, all the extensions and the telephone base ring. The intercom
call is established with the first extension to answer the call.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an
alert tone.
To answer the call, press LINE 1-LINE 4. The intercom call ends automatically.
50
Telephone base operation
Call transfer
You can transfer a call to any other system telephone. Once you transfer a
call, it can be answered by any system telephone, not just at the extension
you called.
Blind transfer
While on a call, you can transfer a call directly without notifying the
desired extension:
1. Press XFER on the telephone base.
2. Press the one-touch EXT 1-0 key for the desired extension.
-OR-
XFER
Transfer to:
or
to scroll to the desired extension, then
Press
press MENU/ENTER.
3. The current line is put on hold. The destination handset
rings and the call is answered by pressing L 1-L 4. You
hear a short tone from the telephone base. The outside
call is automatically transferred to the desired extension.
> Handset 1
Handset 2
Handset 3
Calling
1:Handset 1
Hold Line1
L 1-L 4
4. Put the corded handset on the telephone base or press
SPEAKER to hang up.
-ORYou can resume the call by pressing the corresponding
flashing line key LINE 1-LINE 4 before the desired extension answers the call.
You hear a beep tone every 30 seconds when a transferred call has not been
answered (To turn off the reminder beep, see Hold reminder on page 20).
NOTES:
1. If the desired extension does not answer the intercom call within one minute, the extension rings as
an incoming call to remind the extension user.
2. If the outside call is put on hold for 10 minutes, it is automatically transferred to the auto attendant.
The telephone base returns to idle mode.
Transfer a call and speak to the receiving party
You can transfer a call and speak to the receiving party before completing
the transfer while on a call:
1. Press XFER on the telephone base.
2. Press the one-touch EXT 1-0 key for the desired extension.
51
Telephone base operation
Call transfer
-ORor
to scroll to the desired extension, then
Press
press MENU/ENTER.
3. The current line is put on hold. The destination extension
rings and the call is answered by pressing
PHONE/FLASH on the cordless handset. You can
announce the call. There is an intercom call between the
corded handset and the extension.
4. Put the corded handset on the telephone base or press
SPEAKER to hang up. The outside call is automatically
transferred to the desired extension.
Transfer to:
> Handset 1
Handset 2
Handset 3
PHONE/FLASH
1
Intercom 00:00:28
-ORYou can resume the call by pressing the corresponding
flashing line key LINE 1-LINE 4 before the desired
extension answers the call.
Hold Line 1
You hear a beep tone every 30 seconds when a transferred call has not been
answered (To turn off the reminder beep, see Hold reminder on page 20).
NOTES:
1. If the desired extension does not answer the intercom call within one minute, the extension rings as
an incoming call to remind the extension user.
2. If the outside call is put on hold for 10 minutes, it is automatically transferred to the auto attendant.
The telephone base returns to idle mode.
Answer a transferred call
When you hear a short intercom ring from the telephone base:
Lift the handset to intercom with an extension. You can talk privately with
the extension before picking up the outside call that is on hold. Press the
blinking LINE 1-LINE 4 when you are ready to talk to the outside call.
Other options for answering the transferred call:
• To answer using the telephone base speakerphone, press
before pressing LINE 1-LINE 4.
SPEAKER
• To answer handsfree using the corded headset, press HEADSET before
pressing LINE 1-LINE 4.
• To answer handsfree using the cordless headset, press ON/OFF on the
headset before pressing LINE 1-LINE 4.
52
Telephone base operation
Push to talk (PTT) intercom
You can directly broadcast messages to the speakerphone of any extension.
The extension you called can respond by pressing the INT key to begin a twoway communication. Any registered cordless handset can make PTT call with
each other or the telephone base. Up to five pairs of PTT calls can establish
at a time.
PTT to a single handset
1. When the system is idle, press and hold the one-touch
EXT 1-0 key for the destination party. When the
connection is made, both the caller and the destination
party hear two beeps. The telephone base screen
shows PTT to: X:Handset X Release PTT key to stop
(X represents the extension number [1-0], Handset X
represents the handset name).
1
PTT to:
1:Handset 1
Release PTT
key to stop
1
PTT to:
1:Handset 1
-MUTE
2. Speak into the base speakerphone while continuing
to hold down the one-touch EXT 1-0 key. Your voice is broadcast to the
desired extension.
3. Release the one-touch EXT 1-0 key after speaking. There is a three-second
PTT wait state with -MUTE slowly flashing on the screen and the MUTE
indicator flashing. During the PTT wait state, if necessary,
you can press and hold the previous one-touch EXT 1-0 key
or the INT/PTT ALL key to continue speaking into the base
INT/PTT ALL
speakerphone.
4. The destination party can now respond (see Answer a PTT call in the
SynJ SB67108 handset manual).
PTT to all handsets
1. When the telephone base is idle, press and hold the INT/PTT ALL key to
automatically activate the speakerphones of all the extensions. Both the
caller and the destination parties hear two beeps.
2. Speak into the base speakerphone. Your voice is broadcast to all
extensions. Release the INT/PTT ALL key after speaking. There is a threesecond PTT wait state with -MUTE slowly flashing on the screen and the
MUTE indicator flashing. During the PTT wait state, if necessary, you can
press and hold the INT/PTT ALL key to continue speaking into the
base speakerphone.
3. Any extension can reply. The first extension to reply will either convert the
call into a normal intercom call with the caller or start a new PTT call. See
Answer a PTT call in the SynJ SB67108 handset manual.
53
Telephone base operation
Push to talk (PTT) intercom
Answer a PTT call
1. When you hear two beeps, the screen displays PTT from: X:Handset X
(X represents the extension number [1-0], Handset X represents the
handset name).
2. Press INT to convert the call into a normal intercom call with that
extension.
-ORRespond with a new PTT call. Wait for the end of the three-second
PTT wait state (the screen changes to idle mode). To respond with the
telephone base, see PTT to a single handset or PTT to all handsets on
the previous page. To respond with a handset, see Answer a PTT call in
the SynJ SB67108 handset manual.
NOTE: If the PTT call is sent to all handsets, the intercom call is established with the first one
who presses INT.
Convert a PTT call to intercom call
You can convert the PTT call to a two-way intercom call on the called
telephone base.
1. Press INT on the called extension to convert the call to a two-way
intercom call.
2. Optionally, put the corded handset on the telephone base or press
SPEAKER to end the intercom.
End a PTT call
• Press EXIT to end the incoming PTT call.
54
Directory
About the directory
Use the directory to store names and phone numbers. Directory entries are
not shared with the extensions. Each handset has its own directory.
Capacity
The directory of this telephone base can store up to 100 entries, with a
maximum of 16 alphanumeric characters (including spaces) for names and
32 digits for telephone numbers. A convenient search feature can help you
quickly find and dial numbers (page 59).
If there are already 100 entries, the screen shows Memory is full. You cannot
store a new number until you delete one. If you try to view the directory
entries when there are no entries, the screen displays Directory empty.
Exit the directory
On the telephone base, press EXIT to cancel an operation and return to
idle mode.
If you pause for too long while creating or reviewing an entry, the procedure
times out and you have to begin again.
55
Directory
Create directory entries
Create a new directory entry
Use the following steps to store a name and number in the directory.
1. When the telephone is idle, press MENU/ENTER twice to
select Directory.
-OR-
> Directory
Call log
Ringer setting
Mailbox setup
Press DIR on the telephone base.
2. Press
MENU/ENTER
DIR
to add an entry.
3. Enter the telephone number (up to 32 digits) using the
dial pad when prompted.
Directory empty
ENTER=Add
• Press REP or SKIP to move the cursor to the left
or right.
• Press REMOVE to backspace and delete a digit.
Enter phone #:
8887227702
• Press and hold REMOVE to erase all digits.
• Press PAUSE/REDIAL to enter a 3.5 seconds dialing
pause (a P appears) (page 57).
ENTER=Next
• Press FLASH to enter a flash (page 57).
4. Press MENU/ENTER to move on to the name. Enter the name when
prompted.
• Use the dial pad to enter a name (up to 16 characters). Each time you
press a key, the character on that key appears. Additional key presses
produce other characters on that key. See the chart below.
Characters by number of key presses
Number
key
1
2
3
4
5
6
7
8
9
1
&
‘
(
)
,
-
.
/
1
2
a
b
c
A
B
C
2
3
d
e
f
D
E
F
3
4
g
h
i
G
H
I
4
5
j
k
l
J
K
L
5
6
m
n
o
M
N
O
6
7
p
q
r
s
P
Q
R
S
7
8
t
u
v
T
U
V
8
9
w
x
y
z
W
X
Y
Z
9
0
space
0
*
*
#
#
56
Directory
Create directory entries
- Press REP or SKIP
or right.
to move the cursor to the left
- Press REMOVE to backspace and delete a character.
- Press and hold REMOVE to erase all characters.
- Press 0 once to add a space.
Enter name.:
CHRISTINE SMITH
ENTER=Save
CHRISTINE SMITH
888 722 7702
5. Press MENU/ENTER to save the setting and return to the
previous menu. There is a confirmation tone. The name
and the telephone number appear on the screen. To exit without making
changes, press EXIT.
Store a pause in a directory number
Use this feature to include a pause in a number stored in the directory. You
might need a pause in a directory number to enable access to automated
telephone systems.
• When you wish to enter a pause in the dialing sequence,
press PAUSE/REDIAL to store a 3.5 seconds pause. A P
appears in the telephone number. Each pause counts as
one digit. If you want to save the number in the directory,
press MENU/ENTER.
PAUSE/REDIAL
Store a flash in a directory number
Use this feature to store the flash needed to access certain custom-calling
services in a directory number.
• When you wish to enter a flash in the dialing sequence,
press FLASH. An F appears in the telephone number. Each
flash counts as one digit. If you want to save the number
in the directory, press MENU/ENTER.
FLASH
Enter phone #:
8887227702F
ENTER=Next
57
Directory
Review directory
Review directory entries
1. When the telephone is idle:
Press MENU/ENTER twice to select Directory.
-OR-
Directory
4 entries
ENTER=Add
REMOVE=Delete all
Press DIR on the telephone base.
If there are no directory entries, the screen displays
Directory empty.
2. Press or
to browse through the directory. Entries
appear alphabetically by the first letter in the name.
Directory empty
ENTER=Add
CHRISTINE SMITH
888 722 7702
ENTER=Edit
58
Directory
Search directory
Search by name
Follow the steps below to search for directory entries on the telephone base.
1. When the telephone is idle, press MENU/ENTER twice to select Directory.
-ORPress DIR on the telephone base.
2. Press
or
browse through the directory.
3. When a name appears, press the dial pad keys (2-9) to
start a name search.
• The directory shows the first name beginning with the
first letter associated with the dial pad key if there is
an entry in the directory beginning with that letter.
If there is no entry matching the letter you press, it
remains in the current entry.
4. To see other names starting with the letters on the same dial pad key, keep
pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in
your directory:
• If you press 5 (JKL) once, you see Jennifer.
• If you press 5 (JKL) twice, you see Kevin.
• If you press 5 (JKL) three times, you see Linda.
• If you press 5 (JKL) four times, you see Jennifer.
• To view Jessie, press
while Jennifer is displayed.
59
Directory
Dial, delete or edit entries
You can dial, delete or edit a directory entry (name and number) when it is
shown on the telephone base screen. You can use the directory review or
search (pages 58-59) to show an entry.
Display dial
When a number is displayed on the screen, you can dial the number by lifting
SPEAKER or LINE 1-LINE 4 for the desired line.
the corded handset, pressing
Delete an entry
REMOVE
When a directory entry appears, press REMOVE on the
telephone base to delete the displayed entry from the
directory. You cannot retrieve a deleted entry.
Delete all entries
1. When the telephone is idle, press MENU/ENTER twice to select Directory.
-ORPress DIR on the telephone base.
2. Press REMOVE and the screen displays Delete entire
directory? <=No >=Yes. Press SKIP to confirm or
press REP to return to the previous screen.
Delete entire
directory?
<=No
>=Yes
NOTE: You cannot retrieve deleted entries.
Edit an entry
1. When a directory entry appears, press
MENU/ENTER.
2. Follow steps 3 to 5 on pages 56-57.
NOTE: If the telephone number in the directory exceeds 16 digits,
< appears in front of the telephone number in the editing screen.
Press REP to move towards the beginning of the telephone number
or press SKIP to move towards the end of the telephone number.
60
Enter phone #:
<888722770288872
ENTER=Next
Caller ID
About caller ID
This telephone supports caller ID services that most telephone service
providers offer. Depending on your service subscription, you might see the
caller’s number, or the caller’s name and number from the telephone service
provider after the first or second ring. Caller ID allows you to see the name,
number, date and time of calls.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and
telephone number of the caller before answering the
telephone, and while on another call.
-----Line 1----CHRISTINE SMITH
888 722 7702
There are fees associated with caller ID services. In addition,
this service might be called by different names (such as caller ID with visual
call waiting) by different telephone service providers and might not be
available in all areas.
It might be necessary to change telephone service to use this feature.
Contact your telephone service provider if:
• You have both caller ID and call waiting, but as separate services (you
might need to combine these services)
• You only have caller ID service, or only call waiting service.
• You do not subscribe to caller ID or call waiting services.
This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone service providers use
compatible equipment. The time and date are from the telephone service
provider along with the call information.
Caller ID information might not be available for every incoming call. Callers
may intentionally block their names and/or telephone numbers.
NOTES:
1. You can use this telephone with regular caller ID service, or you can use this telephone’s other
features without subscribing to caller ID or combined caller ID with call waiting service.
2. The format of telephone numbers displayed depends on the home and local area codes you set
(See Area codes on page 19 for explanations and instructions for setting of area codes).
61
Caller ID
Caller ID Information
How the caller ID information (call log) works
The telephone stores caller ID information for the last 50 incoming calls in
the telephone base. Entries are stored in reverse chronological order. The
telephone deletes the oldest entry when the log is full to make room for
new calls.
Each extension has an independent caller ID information. Deleting the caller
ID information on any one extension does not affect the caller ID information
on other extensions.
If you answer a call before the information appears on the
screen, it does not show in the caller ID information.
Review the caller ID information to determine who called,
to easily return the call, or to copy the caller’s name and
number into your directory.
*:Base
3 Missed calls
11:30PM 12/31
NEW CALL
NEW CALL indicator turns on and XX Missed call(s) appears if
there are new call log entries (including new or missed calls).
The time and date of the call and the caller’s name and
telephone number are included in the display.
Caller ID information appears on the screen as the telephone rings, or until
the caller hangs up, or until the call has been answered at another extension,
or until the call ends.
If you subscribe to caller ID service, this phone automatically resets the time
and date each time new call information is received. You can also set the
time and date yourself (see Set date and time on page 20).
Caller’s name
Caller’s number
Time of call
CHRISTINE SMITH
888 722 7702
5:30PM 8/9 new
ENTER=Add
Date of call
Appears when the call is
new or missed.
Add to directory
Screen display of the telephone base
NOTES:
1. The caller ID information might not be available for every incoming call. Callers might intentionally
block their names and/or telephone numbers.
2. Each entry can store up to 32 digits for the telephone number and 16 characters for the name. If
the telephone number has more than 16 digits but less than or equal to 24 digits, only the last
17 digits appear. If the telephone number has more than 24 digits, only the 8th to 24th digits (17
digits) appear. In order to view the entire number, you must first save the entry to the directory
(see page 65). For instructions on viewing the digits, see page 63. If the telephone number has
more than 32 digits, it is not saved or shown in the call log.
62
Caller ID
Caller ID operation
Memory match
If the incoming telephone number is an exact match with a telephone
number in your directory, the name that appears on the screen matches the
corresponding name in your directory.
For example, if Christine Smith calls, her name appears as Chris if this is how
you entered it into your directory.
NOTE: The number you see on your caller ID is in the format from the telephone service
provider. It usually delivers 10-digit telephone numbers (area code plus telephone number).
The telephone system ignores the area code when searching for a match and displays the
name of the first corresponding number from the directory.
Missed (new) calls indicator
When the telephone base is in idle mode and has new or missed calls, its
screen shows XX Missed call(s).
All new or missed entries are counted as missed calls.
Each time you review a call log entry with the icon new,
the number of missed calls decreases by one. When all the
entries in the caller ID information become old (have been
reviewed), the system removes the missed calls alert from
the display, and the NEW CALL indicator turns off.
CHRISTINE SMITH
888 722 7702
5:30PM 8/9 new
ENTER=Add
*:Base
0 Missed calls
6:00PM 8/9
Review the caller ID information
1. When the telephone is idle, press CALL LOG.
-ORWhen the telephone is idle, press MENU/ENTER.
or
to scroll to Call log. Press MENU/ENTER.
Press
CALL LOG
to review the caller ID information. The
2. Press or
call log entries are stored in reverse chronological order
starting with the most recent entry.
3. To exit without making changes, press EXIT.
Directory
> Call log
Ringer setting
Mailbox setup
63
Caller ID
Caller ID operation
View dialing options
Although the incoming call log entries have 10 digits (the area code plus
the seven-digit number), in some areas, you may only need to dial the seven
digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits.
You can change and store the number of digits that you dial in the call log.
While reviewing the call log, press # (pound key)
repeatedly on the telephone base to show different
dialing options for local and long distance numbers
before dialing or saving the telephone number in
the directory.
CHRISTINE SMITH
888 722 7702
12:00PM 1/1
ENTER=Add
Press #
722 7702
1 722 7702
888 722 7702
1 888 722 7702
Dial a call log entry
1. When in the call log, press
2. Lift the handset or press
or
to browse the number you wish to call.
SPEAKER.
-ORTo override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
Delete entries
Delete a call log entry:
1. When in the call log, press
number you wish to delete.
or
REMOVE
to browse to the
2. Press REMOVE to delete the shown entry from the
caller ID history.
Delete all call log entries:
1. When the telephone is idle, press CALL LOG.
-OR-
Call log
3 missed calls
REMOVE=Delete all
When the telephone is idle, press MENU/ENTER. Press
or
to scroll to Call log. Press MENU/ENTER.
2. Press REMOVE. The screen displays Delete all calls?
Press SKIP to clear all entries in the caller ID history or
press REP to exit and leave all entries in the caller ID
history intact.
3. To exit without making changes, press EXIT.
64
Delete all calls?
<=No
Deleted
>=Yes
Caller ID
Caller ID operation
Save a call log entry to the directory
1. When in the call log, press
or
to browse the desired number to save.
2. The screen displays ENTER=Add. Press
MENU/ENTER.
3. When the telephone number appears,
• Press the dial pad keys to add digits (page 56).
• Press REMOVE to erase a digit.
• Press and hold REMOVE to erase all digits.
• Press REP or SKIP to move the cursor to the left
or right.
4. Press
MENU/ENTER
CHRISTINE SMITH
1 888 722 7702
12:00PM 1/1
ENTER=Add
Enter phone #:
18887227702
ENTER=Next
to move to the name.
• Press the dial pad keys to add characters (page 56).
• Press REMOVE to erase a character.
• Press and hold REMOVE to erase all characters.
• Press REP or SKIP to move the cursor to the left
or right.
• Press 0 once to enter a space.
Enter name:
CHRISTINE SMITH
ENTER=Save
CHRISTINE SMITH
1 888 722 7702
5. Press MENU/ENTER to save the new directory entry. There
is a confirmation tone. The name and the telephone
number appear.
• If the entry is already saved in the directory, the screen display remains
the same and waits for more editing.
• If there is no caller ID information, you hear an error tone. The number
is unable to save.
-ORTo exit without making changes, press EXIT.
NOTE: You will need to change how a caller ID number is dialed if the entry does not
appear in the correct format. Caller ID numbers might appear with an area code that might
not be necessary for local calls, or without a 1 that might be necessary for long distance
calls (see View dialing options on the previous page for more information).
65
Caller ID
Reasons for missing caller ID information
Reasons for missing caller ID information
There are also occasions when other information or no information shows for
various reasons:
On-screen message
Reason
PRIVATE CALLER
The caller prefers not to show the telephone number and name.
UNKNOWN CALLER
Your telephone service provider cannot determine the caller’s
name and telephone number. Calls from other countries may also
generate this message.
66
Answering system
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at
your service provider’s voicemail (fees may apply). Your telephone’s builtin answering system messages and voicemail messages are separate. Each
alerts you to new messages differently.
• If you turn on the COVM feature (See COVM on page 48
for more information) and the COVM icon displays on the
base screen, your telephone service provider is indicating
that it has new voicemail for you. To listen to your
voicemail, you typically dial an access number provided
by your telephone service provider, followed by a security
code or PIN.
*: Base
0 Missed calls
2:43PM 1/13
COVM
COVM
• To listen to messages recorded on your digital answering system, press
(Messages) on the telephone base (page 73).
Some service providers bundle or combine multiple services like voicemail
and call waiting, so you may not be aware that you have voicemail. To check
what services you have and how to access them, contact your telephone
service provider.
To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate
your voicemail service. You can also use your telephone answering system
and voicemail together by setting your built-in answering system to answer
before voicemail answers as described below. To learn how to program your
voicemail settings, contact your telephone service provider. Then, if you are
on a call, or if the answering system is busy recording a message and you
receive another call, the second caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six
rings, set your answering system to answer after four rings. Some voicemail
providers may program the delay before answering calls in seconds instead
of rings. In this case, allow six seconds per ring when determining the
appropriate setting.
67
Answering system
Setting your system to automatically answer calls
Use this feature to separately set each of the four lines to automatically
answer incoming calls in two different ways.
General mailbox (gen MB only):
The called line rings on every extension for each incoming call. If there is no
answer, the caller is prompted to leave a message in the general mailbox,
which a person at any handset can review. The general mailbox stores
incoming messages, memos, and two-way conversations (see Answering
system operation on pages 73-77 for more information).
Auto attendant (auto att):
The called line for each incoming call flashes on every extension, but does not
ring. Instead, the auto attendant answers. The caller can specify an extension
or leave a general mailbox message. When the auto attendant directs a call to
an extension but it is not answered, the auto attendant prompts the caller to
leave a message for that extension or try another extension.
The auto attendant can answer only one call at a time, so you might want to
have more than one auto attendant in your system so that even when a call
on one line is being answered, a second auto attendant can answer another
ringing line. You can designate up to four auto attendants in your system
(see Auto attendant operation on pages 70-72 for more information.)
No answer:
You can disable automatic answering on any of the telephone lines.
An example of a 2-line answering system setup
If you have two phone lines and two or more extensions and you wish to
use the auto attendant, then configure both lines to use the auto attendant.
Then, if a call comes in while one line is busy, it will still be answered by the
auto attendant.
Line 1: Auto attendant (2 rings)
Line 2: Auto attendant (2 rings)
68
Answering system
Setting your system to automatically answer calls
An example of a 4-line answering system setup
If you have four phone lines and many extensions, you can set up to the
auto attendant to answer up to three simultaneous calls. You can set up the
fourth line to ring as a private direct line to a single extension by excluding
all others in the Ring group (page 16).
Line 1: Auto attendant (2 rings)
Line 2: Auto attendant (2 rings)
Line 3: Auto attendant (2 rings)
Line 4: General mailbox (4 rings, all but one extension excluded)
Select the answer mode
1. When the telephone is idle, press ANSWER ON for the
desired line.
or
to scroll to the desired answer mode
2. Press
(Ans->Gen MB only, Ans->Auto att, or No answer).
Press MENU/ENTER to select the mode. To exit without
making changes, press EXIT.
On
Ans->Gen MB only
> Ans->Auto att
No answer
Setup
Answering system capacity
You can record up to five new announcements to have different
announcements for each line. Each announcement can be up to two minutes.
Auto attendant and general mailbox announcements both require system
memory to record, so we suggest recording brief announcements in order to
leave more space for messages.
The maximum recording time of all handsets and base is 180 minutes.
The actual recording time depends on individual message characteristics.
Individual messages can be up to three minutes. Messages remain available
for review until you delete them.
If the system memory is full, the screen displays Message full, and you
cannot record new messages until old ones have been deleted. Check
remaining system space frequently to maintain availability of space for
incoming messages.
NOTE: You cannot record an announcement when the telephone system is out of space.
You will hear a two-beep alert tone and voice prompt “Memory is full.” Please refer to
Remaining space on page 33.
69
Answering system
Auto attendant operation
Turn the auto attendant on
1. When the telephone is idle, press ANSWER ON for the desired line to
set up.
2. Press
or
to scroll to Ans->Auto att.
3. Press MENU/ENTER to turn on the auto attendant. The current auto
attendant announcement plays. The screen displays Auto Attendant
ON Play announcement with voice prompt “Hello, this is automatic
attendant,” and then the idle screen appears.
-ORPress
or
MENU/ENTER
to scroll to No answer to turn the auto attendant off. Press
to turn off the auto attendant feature for that line.
To exit without making changes, press EXIT.
NOTES:
1. The auto attendant only answers outside calls.
2. The auto attendant does not answer calls when that line is in use.
3. You can press VOL+ or VOL- to adjust the announcement playback volume.
Using the auto attendant
When you set a line to be an auto attendant, it
automatically picks up the ringing line after the number of
rings you programmed (see Number of rings on page 28),
and plays your selected auto attendant announcement.
*:Base
3 Missed calls
11:30PM 12/31
AuAt
While the line silently rings, and while the auto attendant is answering and
directing a call, the line indicator flashes (page 39). To interrupt the auto
attendant, press the flashing line indicator LINE 1-LINE 4 on the telephone
base or L 1-L 4 on a cordless handset to talk to the caller on that line. You
can also allow the auto attendant to answer the incoming call while you
make a new call on another line.
When a caller enters a correct extension number, the auto attendant
transfers the call to that extension and announces to the caller, “Please
wait.” If the called extension does not answer, the caller is prompted to
try another extension or leave a message in a private mailbox for the last
attempted extension. The auto attendant attempts to transfer the call up to
five times.
70
Answering system
Auto attendant operation
If the caller enters an extension number plus the pound key (#) after
hearing the announcement, the auto attendant transfers the call to the
specified extension. If the call is not picked up after five rings, the caller
hears “No one is available to answer the call. To leave a message, press
1. To call another extension, press 2. To call the operator, press star.” and
waits five seconds for another entry from the caller. If the caller still hasn’t
entered an extension number after hearing this message three times, the
auto attendant forwards the call to the general mailbox to leave a message.
If the caller enters an invalid extension number, the auto attendant
announces, “Please wait. This number is not assigned. To leave a message,
press 1. To call another extension, press 2. To call the operator, press star.”
If the caller enters the star key (*) plus the pound key (#), the auto
attendant announces ”Calling the operator,” and then transfers the call to
the telephone base.
If the caller enters the remote access code while hearing the
announcement, the auto attendant stops playing the announcement and the
caller can remotely access the general mailbox (See Remote access on
page 78 for information).
If the caller does not enter any number after hearing the announcement,
the auto attendant announces three times “Please enter your party’s
extension, followed by the pound key. If you are using a rotary telephone,
please stay on the line. For a company directory, dial star twice.” Then the
auto attendant transfers the call to the general mailbox for the caller to
leave a message.
Using multiple auto attendants
Use this feature to set one or more telephone lines to act as auto attendants
when the primary auto attendant is turned off or busy.
An auto attendant is busy when someone at that extension is doing any of
the following:
• dialing from the directory or call history
*:Base
0 Missed call
08:00AM 12/30
AuAt
AuAt
• using any of the lines to make or answer a call
• when the answering system is recording a message at that extension
You can choose a particular telephone line to always be the primary auto
attendant by setting that line to have the shortest auto attendant pickup delay
(number of rings) and setting the other auto attendants to have longer pickup
delays (more rings). If the auto attendant pickup delays are the same, incoming
calls are distributed randomly to the auto attendants.
71
Answering system
Auto attendant operation
Auto attendant flow chart
Incoming
call
AA answers and plays
outgoing announcement
Caller dials
and #
*
AA sends
call to the
telephone
base
Caller dials
extension
number
and #
Caller dials
remote
access
code
AA calls
extension
Answering
system
remote
access
Person
answers call?
Yes
No
Caller
enters another
extension
or records a
message
72
Normal call
No caller
input
General
mailbox
records
message
Answering system
Answering system operation
Set general delivery mailbox to answer
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press
or
to scroll to Ans->Gen MB only.
3. Press MENU/ENTER. The ANSWER ON indicator turns on.
The current mailbox announcement plays. The screen
displays General Mbox ON Play announcement, and
then it returns to the idle screen.
-ORTo exit without making changes, press EXIT.
On
> Ans->Gen MB only
Ans->Auto att
No answer
Setup
General Mbox ON
Play announcement
00:09
NOTE: While previewing the announcement, you can adjust the volume by pressing VOL+ or
VOL-. If you do not want to hear the announcement, press EXIT.
Incoming messages
This telephone also accepts COVM recorded by your telephone service
provider which you subscribe to for voicemail service (page 48).
New message indication
(Messages) indicator on the telephone base
The
flashes when there are new or missed messages and
memos in the general mailbox.
Message playback
From the telephone base, you can play the messages in both the general
mailbox and handset mailboxes.
If you have new messages, you hear only the new messages (oldest first). If there
are no new messages, the system plays back all the messages (oldest first).
When playback begins, the total number of messages is announced. Before
each message, you hear the date and time of the recording. After the last
message, you hear “End of the messages.”
To listen to messages in the general mailbox:
1. While the telephone is idle, press
(Messages) on the telephone base.
2. The system announces the number of new or missed messages in the
general mailbox.
73
Answering system
Answering system operation
3. Press MENU/ENTER to select Play all to listen to all
messages. Press REP to repeat the message; press
REP twice to listen to the previous message. Press
SKIP to move forward to the next message. There is a
long beep after each message playback as a separator.
2 New messages
> Play all
Deliver
Delete all old
4. Playback ends after playing all the messages, and then
returns to the previous menu.
12:57 PM 03/06
<= Message 1 =>
5. Press
(Messages) again to end the message playback at any time.
To listen to messages in the handset mailbox:
(Messages) on the telephone base.
1. When the telephone is idle, press
2. Press the one-touch EXT 1-0 key for the destination extension mailbox.
3. Use the dial pad to enter the four-digit remote access
code of the extension. Use REMOVE to backspace and
delete a digit.
1 New messages
> Play all
Deliver
Handset anncemnt
4. Go to steps 2-5 in the To listen to messages in the general mailbox
section on the previous page.
Options during playback
When a message is playing, you can adjust the playback volume, skip, repeat,
or delete the message.
When a message is playing on the telephone base:
• Press VOL+ or VOL- to adjust the message playback volume.
• Press SKIP to skip to the next message.
• Press
REP to repeat the message. Press twice to hear the previous message.
• Press REMOVE to delete the message. The system announces “Message deleted.”
• Press
(Messages) to stop the playback.
Delete all old messages
Use this feature to only delete old (reviewed) messages. You cannot delete
new messages until you review them. You cannot retrieve deleted messages.
Delete all old messages in the general mailbox:
1. When the telephone is idle, press
telephone base.
2. Press
or
(Messages) on the
to scroll to Delete all old. Press MENU/ENTER.
74
2 New messages
Play all
Deliver
> Delete all old
Answering system
Answering system operation
3. The screen displays Delete all old messages? <=No >=Yes.
Press REP to cancel this operation to return to the previous
menu, or press SKIP to remove all old messages from the
general mailbox.
Delete all old messages in the handset mailbox:
Delete all old
messages?
<=No
>=Yes
All deleted
(Messages) on the
1. When the telephone is idle, press
telephone base.
2. Press the one-touch EXT 1-0 key for the destination extension mailbox.
3. Use the dial pad to enter the four-digit remote access code of the extension.
Use REMOVE to backspace and delete a digit.
4. Press
or
to scroll to Delete all old. Press MENU/ENTER.
5. The screen displays Delete all old messages? <=No >=Yes.
Press REP to cancel this operation to return to the previous
menu, or press SKIP to remove all old messages from the
handset mailbox.
3 New messages
To general MBox
Fast answer mode
> Delete all old
NOTE: If there are any new or missed messages in the general mailbox, the
(Messages) indicator still flashes after you delete all old messages.
Transfer message
When a message is playing in the general mailbox or handset mailbox,
you can transfer the message to a single extension, all extensions or the
telephone base.
When a message is playing on the telephone base:
1. Press XFER on the telephone base.
2. Press or
to scroll to an extension, all extensions or the
XFER
telephone base, then press MENU/ENTER.
-ORPress the one-touch EXT 1-0 key on the telephone base. The message is
automatically transferred to the desired extension.
A copy of the message automatically transfers to the desired extension, all
extensions or the telephone base. The general mailbox retains the original
copy of the message.
75
Answering system
Answering system operation
Record and deliver memos
Memos are messages you record into the general mailbox or handset
mailbox at the telephone base. You can save, play back, and delete them like
incoming messages. You can record a memo as a reminder to yourself, or
send a message to other extensions using the answering system.
To record a memo in the general mailbox, then deliver it:
1. When the telephone is idle, press
telephone base.
2. Press
or
(Messages) on the
to scroll to Deliver. Press
MENU/ENTER.
3. Press or
to scroll to select the telephone base or a
desired registered extension, or select all the
registered extensions.
4. Press MENU/ENTER. The system announces “Record
after the tone, press stop when you are done.” There is a
reminder beep. The timer starts counting.
5. Press MENU/ENTER again to stop recording. The timer
stops and the recorded memo automatically plays back.
The screen displays 1=Change 2=OK.
2 New messages
Play all
> Deliver
Delete all old
*:Base
1:Handset 1
> 2:Handset 2
#:All
Record message
ENTER=Start
Record message
00:32
ENTER=Stop
6. Press 1 to record that memo again.
-ORPress 2 to save the memo and send it to the extension
you selected. The system announces “Message
transferred to mailbox X,” and then returns to the
previous menu or memo.
-OR-
Play message
00:09
1=Change
2=OK
Msg. transferred
to mailbox
2
To exit without making changes, press EXIT.
To record a memo in the handset mailbox, then deliver it:
(Messages) on the telephone base.
1. When the telephone is idle, press
2. Press the one-touch EXT 1-0 key for the destination extension mailbox.
3. Use the dial pad to enter the four-digit remote access code of the extension.
Use REMOVE to backspace and delete a digit.
4. Go to steps 2-6 in To record a memo in the general mailbox, then deliver it
above on this page.
2 New messages
Play all
> Deliver
Handset anncemnt
76
Answering system
Answering system operation
Play back a memo
Play memos the same way as normal messages (see Message playback on
page 73).
Set general delivery mailbox to not answer
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press
or
to scroll to No answer. Press
MENU/ENTER.
Ans->Gen MB only
Ans->Auto att
> No answer
Setup
Disable the answering system
1. When the telephone is idle, press ANSWER ON for the desired line to set
up.
or
to scroll to No answer. Press MENU/ENTER to prevent the
2. Press
answering machine from answering calls on that line.
-ORTo exit without making changes, press EXIT.
Off
77
Answering system
Remote access
Use this feature to reach your answering system remotely by dialing your
telephone number from any touch-tone telephone.
To remotely reach the answering system:
1. Dial your telephone number from any touch-tone telephone.
2. When the system answers, enter the four-digit remote access code (0000
is the default code; see page 31 to change it).
The system automatically announces the number of messages (new and/or
old) if there are any, and then begins to play them.
3. You can also enter the following remote commands.
Remote commands:
1
3
4
44
Press to play to all messages.
5
Press to stop and return to the remote commands (during
playback).
6
7
*
Press to skip to the next message (during playback).
Press to delete the current message (during playback).
Press to repeat the current message (during playback).
After you hear “Repeat” and within five seconds, press 4 again
to listen to the previous message (during playback).
Press to transfer the current message (during playback).
Press to end the call.
4. Hang up to end the call and save all undeleted messages.
Cut out the remote access wallet card at the back of this user’s manual for
quick reference.
NOTES:
1. If you do not enter a valid remote access code, the answering system answers the call as usual
and all the voice and digits entered will be recorded as messages stored in your general mailbox.
2. If you do not enter any remote access code, the answering system announces “Thank you for
calling,” and the call ends.
3. When there is no new message or all the new messages are played during remote access, you
hear a help menu listing all features and commands. If there is no command after help menu is
played three times, the call ends automatically.
78
Answering system
Remote access
4. If the memory is full, you hear a two-beep alert tone and the answering system announces,
“Memory is full.” The telephone base screen displays Message full. and you cannot record
new messages until old ones have been deleted. Check the system remaining space (page 33)
frequently to maintain availability of space for incoming messages.
5. If you press 4 within five seconds of each message playback start, the previous message plays
instead of repeating the current message.
79
Cordless headset
Cordless headset operation
To register and deregister an AT&T compatible DECT 6.0 cordless
headset (AT&T model TL7600) to the SynJ SB67138 telephone
base, please refer to the page 11-12. To view the TL7600 manual,
visit our website at www.telephones.att.com, or call
1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.
Cordless headset extension number
The cordless headset is always assigned extension number 0 regardless of
how many handsets are registered.
By pressing the ON/OFF button on the cordless headset, you can
see the extension 0 icon on the telephone base screen.
ON/OFF
button
0
Line1
00:00:05
Switch between corded or cordless handset, telephone speakerphone and
cordless headset
Use the following instructions to switch between the telephone base
components (corded handset, speakerphone, corded headset and cordless
headset). You must use the intercom system (page 49) to switch between the
base and the cordless handsets.
To switch from corded handset, corded headset, or speakerphone to
cordless headset:
During a call, press the ON/OFF button on the cordless headset.
To switch from cordless headset to corded handset, or corded headset,
or speakerphone:
HEADSET
During a call, lift the corded handset, or press HEADSET, or
press
SPEAKER on the telephone base.
80
Appendix
Telephone base display screen messages
All deleted
All old messages in the general mailbox are erased.
All devices
deregistered
The cordless handsets and cordless headset deregistration
was successful.
Aux In Device
Playing
Audio device connected with the telephone base is playing for
M.O.H. review.
Auto Attendant ON
Play announcement
Auto attendant is on and the selected announcement plays back.
Busy
Failed intercom or conference call (there are already two cordless
handsets being used).
Calling alert #
The alert call number is dialing out.
Calling
X:Handset X
The telephone base is calling a cordless handset (for
intercom calls).
Call log empty
There are no entries in the caller ID history.
Cordless headset
registered
The cordless headset registration was successful.
Cordless headset
registering
The cordless headset is registering to the telephone base.
COVM reset
COVM feature is reset.
Deleted
A call log entry, a redial number or a directory entry was deleted.
Deregistering all
devices?
All registered devices will be deregistered from the telephone
base.
Deregistering
The telephone system is deregistering all the cordless handsets
and cordless headset from the telephone base.
Device connected to
the headset jack
will be used
for M.O.H.
Audio device connected to the AUX IN jack at the base is for
music on hold feature.
Directory empty
There are no directory entries.
Directory
No items stored
There is no directory entry when you press DIR for chain dialing.
Ended
You have just ended a call.
General Mbox ON
General mailbox is on and the selected announcement plays back.
Play announcement
Handset registered
The cordless handset registration was successful.
Handset registering
The cordless handset is registering to the telephone base.
81
Appendix
Telephone base display screen messages
------Line X-----Incoming call
There is an incoming call.
Intercom to:
You have started the intercom process, and need to enter the
number of the handset you wish to call.
Line X
The telephone line X is in use.
LIST FULL
If the directory contains 100 entries, the directory list is full.
Memory is full
The directory is full. You cannot save new entries unless you
delete some current entries.
Message full
The system memory is full. You cannot record new messages
unless you delete some old messages.
Msg. transferred to
mailbox X
A message is transferring from the general mailbox to a particular
private mailbox.
No device
connected to the
headset jack at
base
There is no audio device connected to the AUX IN jack at the
telephone base.
No handsets
registered
There are no handsets registered to the base to deregister.
No items stored
The redial list is empty.
M.O.H. currently in
use. Please
try again later.
You cannot record or playback music on the telephone base while
a call is listening to the current hold music.
Please enter
another access
code.
The access code you are trying to save already exists in
the system.
Please set alert #
You are trying to confirm the alert number or set the notify alert
on or off before you set the alert number.
Press SPKR to
Press the telephone base speakerphone to call the alert
call number.
confirm the
alert call
PTT To:
X:Handset X
You are using push to talk (PTT) intercom feature to call
Handset X. Release the one-touch EXT 1-0 key to complete a
one-way conversation.
Release PTT
key to stop
Recorded M.O.H.
reconnect. Aux In
Unplug the audio device from the AUX IN jack at the telephone
base while the M.O.H. source is set to Aux In Device.
Device reset source.
82
Appendix
Telephone base display screen messages
Registering
new device...
Registration
A cordless handset, a cordless headset or a repeater is registering
to the telephone base.
The handset or headset registration failed.
failed
Sorry, this mailbox
is being used.
You cannot access a mailbox that is being used.
Speed dial X
You cannot initiate a speed dial without a telephone number
stored in that speed dial location.
No number
The system is busy.
Please try again
later.
The system resources are all occupied.
This is your
mailbox.
You cannot transfer a message to the telephone base
general mailbox.
To use headset,
You cannot use a corded headset while the M.O.H. source is from
an audio device.
You should change the M.O.H. source setting before using a
corded headset.
turn off M.O.H.
or reset source.
Users in mailbox.
Please try again
later.
You cannot access a private mailbox in use. You should try
again later.
Transfer to:
You have started the intercom process and need to enter the
number of the handset you wish to call.
(For systems with two or more
handsets)
XX Missed calls
There are new calls in the caller ID history.
83
Appendix
Maintenance
Taking care of your telephone
•
•
•
•
Your telephone base contains sophisticated electronic parts, so you must treat it with care.
Avoid rough treatment.
Place the corded handset down gently.
Save the original packing materials to protect your telephone base if you ever need to ship it.
Avoid water
•
You can damage your telephone base if it gets wet. Do not use the corded handset in the rain,
or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
•
Electrical storms can sometimes cause power surges harmful to electronic equipment. For
your own safety, take caution when using electric appliances during storms.
Cleaning your telephone
•
Your telephone base has a durable plastic casing that should retain its luster for many years.
Clean it only with a soft cloth slightly dampened with water or a mild soap.
•
Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL
YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull
the unit out by the unplugged cords.
84
Appendix
Important safety information
This symbol is to alert you to important operating or servicing instructions that may
appear in this user’s manual. Always follow basic safety precautions when using this
product to reduce the risk of injury, fire, or electric shock.
Safety information
•
Read and understand all instructions in the user’s manual. Observe all markings on
the product.
•
Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock
from lightning.
•
Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it
immediately, but use a telephone away from the area where the gas is leaking. If this product
is a cordless model, make sure the telephone base is also away from the area.
•
Do not use this product near water, or when you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do
not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid,
unplug any line or power cord immediately. Do not plug the product back in until it has
dried thoroughly.
•
Install this product in a protected location where no one can trip over any line or power cords.
Protect cords from damage or abrasion.
•
If this product does not operate normally, see the Troubleshooting section on pages 92-98
of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to
the Limited warranty section on pages 89-90. Do not open this product except as directed
in your user’s manual. Opening the product or reassembling it incorrectly may expose you to
hazardous voltages or other risks.
•
Replace backup battery only as described in your user’s manual (see page 9). Do not burn or
puncture batteries — they contain caustic chemicals.
•
This power adapter is intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an underthe-table or cabinet outlet.
Caution: Use only the power adapter provided with this product. To obtain a
www.telephones.att.com or call
1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.
replacement, visit our website at
85
Appendix
Important safety information
Especially about cordless telephones
•
Electrical power: The telephone base must be connected to a working electrical outlet. The
electrical outlet should not be controlled by a wall switch. Calls cannot be made from the
handset if the telephone base is unplugged, switched off or if the electrical power
is interrupted.
•
Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to
physicians that:
Pacemaker patients
•
Should keep wireless telephones at least six inches from the pacemaker.
•
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
•
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons
using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
86
Appendix
FCC part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or
bottom of this equipment contains, among other things, a product identifier in the format US:
AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is
03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For
more information, please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the Limited
Warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to
notify you before interrupting service. If advance notice is not practical, you will be notified as
soon as possible. You will be given the opportunity to correct the problem and the telephone
service provider is required to inform you of your right to file a complaint with the FCC. Your
telephone service provider may make changes in its facilities, equipment, operation, or procedures
that could affect the proper functioning of this product. The telephone service provider is required
to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone
numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers,
please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication
of the maximum number of devices allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
87
Appendix
FCC part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
•
Consult the dealer or an experienced radio/TV technician for help.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended usage
of the product. This product has been tested and found to comply with the FCC criteria. The
handset may be safely held against the ear of the user. The telephone base shall be installed
and used such that parts of the user’s body other than the hands are maintained at a distance of
approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure
to only use the supplied AT&T belp clip.
This Class B digital apparatus complies with Canadian ICES-003.
88
Appendix
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to: In the United States of America, visit
www.telephones.att.com or call 1 (888) 915-2007. In Canada, call
1 (866) 288-4268.
1. What does this limited warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative will
repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT.
If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If
the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished
PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or
equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive
remedy. The manufacturer will return repaired or replacement products to you in working
condition. You should expect the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms
of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT
for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped
to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
•
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other
liquid intrusion; or
•
PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
than an authorized service representative of the manufacturer; or
•
PRODUCT to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
•
•
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
•
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited
to products used for rental purposes); or
•
•
PRODUCT returned without a valid proof of purchase (see item 6 below); or
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
Charges for installation or setup, adjustment of customer controls, and installation or repair of
systems outside the unit.
89
Appendix
Limited warranty
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (888) 915-2007. In Canada, call
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a
check of the PRODUCT’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are
prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, the manufacturer will notify you and will request that you authorize
the cost of repair prior to any further repair activity. You must pay for the cost of repair and
return shipping costs for the repair of products that are not covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service?
You must:
•
Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and
•
Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
•
Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer of
this AT&T branded PRODUCT. It supersedes all other written or oral communications related to
this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty
exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are
no other express warranties. No one is authorized to make modifications to this limited warranty
and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
90
Appendix
Technical specifications
RF frequency band
1921.536MHz - 1928.448MHz
Channels
5
Operating temperature
32°F - 122°F
0°C - 50°C
Telephone base voltage
100Vrms - 240Vrms
(AC voltage, 50/60Hz)
Telephone base voltage
8VDC @1000mA
(AC adapter output)
Headset jack
2.5mm, 32-150ohm
SynJ SB67138 small business system disclaimer range 980 feet
Open range test was performed by Wyle Laboratories, an independent commercial test facility. “Up to
980 feet” repeater range refers to the maximum open field range. Actual range may vary depending
on intervening obstacles. Maximum operable range distances are based on all-indoor use.
DECT 6.0 digital technology
The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is
achieved through a unique antenna design and advances in noise-filtering technology. An
independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better
in range competitions. Now calls can be taken in the basement, backyard and garage with
exceptional sound quality.
Telephone operating range
This cordless telephone operates within the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this handset and telephone base can communicate
over only a certain distance — which can vary with the locations of the telephone base and
handset, the weather, and the construction of your building.
Redefining long range coverage and clarity
This telephone base comes with two antennas that gives much better clarity and covers a longer
range than before. For even greater range, add optional repeaters (AT&T model SynJ SB67128).
91
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.telephones.att.com or
call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.
My telephone base doesn’t work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the telephone line cord securely and firmly into the
telephone base and the telephone wall jack.
• Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the telephone base to reset.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
• You may need to purchase four AA alkaline batteries as backup battery to
make the telephone base work in the event of a power failure. Please refer
to Optional backup battery installation on page 9 in this user’s manual.
I cannot get a dial tone from the corded handset.
• First try all the suggestions above.
• Make sure you plug the handset cord securely and firmly into the
HANDSET jack on the telephone base and the corded handset.
• If the previous suggestions do not work, disconnect the telephone base
from the telephone jack and connect to a different telephone. If there is
no dial tone on that telephone either, the problem is in your wiring or local
service. Contact your telephone service provider.
• Your line cord might be malfunctioning. Try installing a new line cord.
I cannot dial out.
• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The corded handset might
take a second or two to connect the telephone base and produce a dial
tone. This is normal. Wait an extra second before dialing.
• Eliminate any background noise. Noise from a television, radio or other
appliances might cause the telephone to not dial out properly. If you
cannot eliminate the background noise, first try muting the corded handset
before dialing, or dialing from another room by a cordless handset with less
background noise.
• If the other telephones in your building are having the same problem,
contact your telephone service provider.
92
Appendix
Troubleshooting
My telephone base isn’t performing normally.
• Make sure you plug the power cord securely into the telephone base.
Plug the power adapter into a different working electrical outlet without
a wall switch.
• Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the telephone
base to reset.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
I get noise, static, or weak signals even when I’m near the telephone base.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems as a result of DSL interference. Please contact your DSL
service provider for more information about DSL filters.
• You may be able to improve the performance of your telephone base by
installing your new telephone base as far as possible from any other existing
corded or cordless telephone system that may already be installed.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
• Do not install this telephone base near a microwave oven or on the same
electrical outlet. You might experience decreased performance while the
microwave oven is operating.
• If you plug your telephone in with a modem or a surge protector, plug the
telephone base (or modem/surge protector) into a different location. If
this does not solve the problem, relocate your telephone base or modem
farther apart from one another, or use a different surge protector.
• Relocate your telephone to a higher location. The telephone might have
better reception in a high area.
• If the other telephones in your building are having the same problem,
contact your telephone service provider.
93
Appendix
Troubleshooting
I experience poor sound quality when using the speakerphone.
• For increased sound quality while using the telephone speakerphone, place
the telephone base on a flat surface.
• Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should stop speakerphone operation and return
to normal corded handset mode.
• When using a speakerphone, controlling background noise in your
environment is essential. While you are listening to your party, press MUTE
to temporarily turn your microphone off. When it is your turn to speak,
remember to press MUTE again to turn the microphone on.
I hear other calls while using my telephone.
• Disconnect the telephone base from the telephone jack, and plug in
a different telephone. If you still hear other calls, call your telephone
service provider.
My telephone base does not ring when I receive a call.
• Make sure that the ringer is not off. Refer to the section on ringer selection
in this user’s manual.
• Make sure you plug in the telephone line cord securely into the telephone
base and the telephone jack. Make sure you plug in the power cord securely.
• You may have too many extension telephones on your telephone line to allow
all of them to ring simultaneously. Try unplugging some of the other telephones.
• If the other telephones in your building are having the same problem,
contact your telephone service provider.
• Test a working telephone at the telephone jack. If another telephone has
the same problem, contact your telephone service provider.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
• Your line cord might be malfunctioning. Try installing a new line cord.
94
Appendix
Troubleshooting
My calls cut in and out while I’m using my corded handset.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
• Do not install this telephone base near a microwave oven or on the same
electrical outlet. You might experience decreased performance while the
microwave oven is operating.
• If you plug your telephone base in with a modem or surge protector, plug
the telephone base (or modem/surge protector) into a different location. If
this does not solve the problem, relocate your telephone base or modem
farther apart from one another, or use a different surge protector.
• Relocate your telephone base to a higher location. The telephone base
might have better reception when installed in a high area.
• If the other telephones in your building are having the same problem,
contact your telephone service provider.
• Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should stop speakerphone operation and return
to normal handset mode.
• When using a telephone base speakerphone, controlling background noise
in your environment is essential. While you are listening to your party, press
MUTE to temporarily turn your microphone off. When it is your turn to
speak, remember to press MUTE again to turn the microphone on.
My caller ID isn’t working.
• Caller ID is a subscription service. You must subscribe to this service
from your telephone service provider for this feature to work on your
telephone base.
• The caller must be calling from an area that supports caller ID.
• Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems resulting from DSL interference. Please contact your DSL
service provider for more information about DSL filters.
95
Appendix
Troubleshooting
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
The answering system is recording incomplete messages.
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after three minutes.
• If the caller pauses for longer than six seconds, the system stops recording
and disconnects the call.
• If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
• If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
I have difficulty hearing messages.
• Press VOL+ to increase the speaker volume on the telephone base.
System does not answer after the correct number of rings.
• Make sure that the answering system is on (page 69).
• If toll saver is selected, the number of rings changes to two when there are
new messages waiting (page 29).
• If the memory is full or if the system is off, the answering system answers
after 10 rings.
• In some cases, the answering system is affected by the ringing system used
by your telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 67). To
determine how many rings activate your voicemail, contact your telephone
service provider.
• If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
96
Appendix
Troubleshooting
System does not record messages.
• Make sure the answering system is on (page 69).
• Make sure the memory of the answering system is not full. Please refer to
the Remaining space section on page 33 in the user’s manual. When the
answering system memory is full, it does not record new messages until
some old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 67).
To determine how many rings activate your voicemail, contact your local
telephone service provider.
• If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
System does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 78).
• Make sure you are calling from a touch-tone telephone.. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
• There may be interference on the telephone line you are using. Press dial
pad keys firmly.
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the telephone base.
• Make sure there is no background noise (TV, music, etc.) while recording.
COVM shows on the screen display and I do not know why.
• Your telephone has voicemail indication that is separate from the
built-in answering system. If COVM appears on the display, then your
telephone has received a signal from your telephone service provider.
Contact your telephone service provider for more information on how to
access your voicemail.
97
Appendix
Troubleshooting
I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (page 67). If you subscribe to voicemail service from
your telephone service provider, contact your telephone service provider
for more information on how to access your voicemail.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port
on your computer. Do not plug it into a multiple port USB hub (USB splitter)
that is not powered.
• In a few rare instances, the USB port on your computer may not have
enough power. Try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your nontraditional
telephone service provider. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone base does not seem to be responding normally, do the
following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the backup batteries.
• Wait a few minutes.
• Connect power to the telephone base.
• Install the backup batteries again.
• Wait for reestablishing the connection with the telephone base. Allow up
to one minute for this to take place.
98
Index
Index
A
Caller ID
save entries to directory, 65
delete entries, 64
dial an entry, 64
review information, 63
Capacity, 55, 69
Central office (CO) lines, 18
Central office voicemail (COVM)
on or off, 48
reset, 48
Chain dialing, 46
Conference calls, 46-47
Customer support, 36
AC power, 6
Access code, 31
Add new handsets, 10
Add cordless headsets, 11
Alert
set alert number, 32
confirmation call, 33
on or off, 32
Announcement
handset mailbox, 34-35
record, 26-27, 29, 35
select, 30
Answer
incoming call, 41
intercom call, 50
transferred call, 52
Push to talk (PTT) call, 54
Answering system, 67-79
Antennas, 6, 91
Area codes, 19
Audio cable, 22-24
Auto attendant
flow chart, 72
multi auto attendants, 71
operation, 70-72
setup, 26-28
D
Default
announcement, 26
music, 21-22, 24
Delete
all old messages, 74
call log entries, 64
directory entries, 60
Deliver a memo, 76
Deregister
handsets, 12
headset, 12
device, 12
Dial pad, 56
Dialing
directory entry, 60
call log entry, 64
Directory
capacity, 55
entry dialing, 60
edit entries, 60
name search, 59
new entries, 56-57
Directory card, 2
Display dial, 60
Do not disturb (DND), 16, 38
DSL, 4-5, 7-8
B
Battery installation, 9
Blind transfer, 51
C
Call
Call
Call
Call
privacy, 43
screening, 31
transfer, 51-52
waiting, 42, 61
99
Index
Index
E
J
Elapsed time, 39
End
call, 39-40
conference call, 47
intercom call, 50
PTT call, 54
Join a call in progress, 45
K
Key tone, 17
F
L
Fast answer mode, 34
Flash, 42, 57
H
Handsfree use, 11, 13, 40, 52
Handset registration, 10
Handset mailbox
setup, 34-35
announcement setup, 34-35
Headset
corded installation, 13
cordless registration, 11
cordless operation, 80
Hold, 45
Hold reminder, 20
I
Incoming messages, 73
Indicator lights, 38
Indicator tones, 37
Installation
corded headset, 13
telephone base, 6-8
Intercom
with a cordless handset, 49
with all extensions, 49
answer, 50
end, 50
Language, 17
Last number redialing, 41
LCD contrast, 17
Line indicators, 37
Line mode, 18
Line selection, 18
Limited warranty, 89-90
M
Mailbox setup, 29-35
Maintenance, 84
Make
call, 39-40
conference call, 46-47
intercom call, 49-50
PTT call, 53
Memo
play back, 77
record and deliver, 76
Memory match, 63
Menu settings, 14
Message playback, 73
Messages indication, 73
Missed (new) calls indicator, 63
Music on hold (M.O.H.), 21-25
Mute, 44
100
Index
Index
N
R
Name
enter into directory, 56-57
search, 58
Navigation keys, 1
New message indication, 73
Notify alert, 32-33
Number of rings, 28-29
Record
call, 43
extension list, 27
memo, 76
announcement, 26, 29, 34
Redial, 41
Registration
cordless handset, 10
cordless headset, 11
Remote access, 78-79
Remote code, 31
Remaining space, 33
Repeater, 5-6, 91
Review
directory entries, 58
caller ID information, 63
Ring group, 16
Ringer
on or off, 15
tone, 15
volume, 16
O
One-touch keys, 2
On hook dialing (predialing), 40
Outgoing announcement, 26, 72
Outgoing calls, 16, 18
P
Pause, 41, 57
PBX lines, 18
Planning your system, 5
Play back
message, 73
memo, 77
Power adapter, 6-8
Predialing, 40
PTT (push to talk intercom)
single handset, 53
all handsets, 53
answer, 54
convert to intercom, 54
end, 54
S
Safety information, 85-86
Screen display messages, 81-83
Screen icons, 37
Search by name, 59
Set date and time, 20
Speakerphone, 40
Speed dial
call, 40
enter, edit or delete number, 36
setup, 36
Q
Quick reference guide, 1-3
101
Index
Index
T
Technical specifications, 91
Telephone base operation, 39-54
Telephone operating range, 91
Temporary ringer silencing, 41
Three-way conference calls, 46-47
Toll saver, 29
Transfer
call, 51-52
message, 75
Troubleshooting, 92-98
Turn off
answering system, 77
auto attendant, 70
general delivery mailbox, 76
Turn on
answering system, 68
auto attendant, 69
general delivery mailbox, 77
Two-way communication, 53
Two-way intercom, 54
Two-way phone conversation, 43-44
Two-way recording, 86
V
Voicemail,
COVM, 48
from answering system, 67
Voice prompt, 23, 69-70
Volume control, 15, 42
W
Warranty, 89-90
102
Remote access wallet card
Use the wallet card below to help you remember commands to control your
answering system from any touch-tone telephone.
Cut along dotted line.
Call your telephone number,
then enter your four-digit
access code (preset to 0000).
Action
Fold here.
Remote command
1
3
4
4 (twice)
Play all messages .............................................................
Delete the message .........................................................
Repeat the message ........................................................
Listen to the previous message .................................
Help menu and return to the
remote commands .....................................................
Skip the message ..............................................................
5
6
7
Transfer the message ......................................................
End remote access call ..................................................
*
(or hang up)
Model name: SynJ SB67138
Type:
DECT 6.0 4-line corded/cordless small business system
© 2010 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
www.telephones.att.com
© 2010 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
SynJTM is a trademark of Advanced American Telephones.
Printed in China. Issue 1 AT&T 04/10.
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