Defender | DVR | Instruction manual | Defender DVR Instruction manual

Defender DVR Instruction manual
Smart Phone Compatible H.264
DVR Security System
4 Channel DVR w/ 4 Indoor/Outdoor Hi-Res Night Vision Cameras
INSTRUCTION MANUAL V1.2
www.defender-usa.com
SN502-4CH
Model#: SN502-4CH
1
IMPORTANT! PLEASE READ!
NEED
HELP?
DO NOT RETURN THIS
PRODUCT TO THE STORE
Please contact a DEFENDER customer support representative first regarding any additional information on
product features, specifications or assistance with setup.
Please contact us via one of the methods below:
Email:
support@defender-usa.com
Online live web chat:
Visit www.defender-usa.com
Toll free telephone:
1.866.946.7828
Toll free fax:
1.888.771.1701
For more product information visit www.defender-usa.com
Note: This is manual version 1.0 for this product, you may find updated versions by visiting our website.
SN502-4CH
IMPORTANT! PLEASE READ!
PRODUCT WARRANTY INFORMATION
Please visit our website at www.defender-usa.com
for information about your product’s warranty.
We take quality very seriously. That is why all of our products come with a one year warranty from the original purchase date
against defects in workmanship and materials. If you have warranty or support issues please contact us using any of the following
methods:
Phone: 1.866.946.7828
Fax: 1.888.771.1701
Email: support@defender-usa.com
Website: www.defender-usa.com
DEFENDER USA
60 Industrial Parkway #Z64
Cheektowaga, NY
USA 14227 DEFENDER CANADA
4080 Montrose Road
Niagara Falls, ON
Canada L2H 1J9
Warranty Terms
1.
2.
3.
4.
5.
6.
7.
8.
Defender products are guaranteed for a period of one year from the date of purchase against defects in workmanship
and materials. This warranty is limited to the repair, replacement or refund of the purchase price at Defender’s option.
This warranty becomes void if the product shows evidence of having been misused, mishandled or tampered with contrary
to the applicable instruction manual.
Routine cleaning, normal cosmetic and mechanical wear and tear are not covered under the terms of this warranty.
The warranty expressly provided for herein is the sole warranty provided in connection with the product itself and no other
warranty, expressed or implied is provided. Defender assumes no responsibilities for any other claims not specifically
mentioned in this warranty.
This warranty does not cover shipping costs, insurance, or any other incidental charges.
You MUST call Defender before sending any product back for repair. You will be sent a Return Authorization number with return instructions. When returning the product for warranty service, please pack it carefully in the original box with all supplied accessories, and enclose your original receipt or copy, and a brief explanation of the problem (include RA #).
This warranty is valid only in Canada and the continental U.S.
This warranty cannot be re-issued.
CAUTION
RISK OF ELECTRIC SHOCK, DO NOT OPEN MONITOR
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (BACK).
NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
SN502-4CH
SN502-4CH
www.defender-usa.com
TABLE OF CONTENTS
TABLE OF CONTENTS............................................................................................... 1
INTRODUCTION..................................................................................................... 3
WHAT IS INCLUDED................................................................................................ 3
FEATURES............................................................................................................. 4
OPTIONAL ACCESSORIES......................................................................................... 5
BUTTONS AND CONNECTIONS.................................................................................. 6
BASIC SETUP......................................................................................................... 8
Things to Consider Before Installation......................................................................... 8
Mounting the Cameras................................................................................................ 8
Wiring Diagram for Cameras........................................................................................ 9
CONNECTING ADDITIONAL DEVICES.......................................................................... 9
Connecting a USB Mouse............................................................................................. 9
Connecting a Monitor................................................................................................ 10
Connecting a PTZ Camera.......................................................................................... 10
POWERING ON DVR.............................................................................................. 10
GETTING STARTED................................................................................................ 11
Using the Mouse........................................................................................................ 11
Viewing Your Cameras............................................................................................... 11
FUNCTION MENU................................................................................................. 12
Function Menu Options............................................................................................. 12
MAIN MENU........................................................................................................ 15
Using the Keyboard................................................................................................... 16
Camera Setup............................................................................................................ 17
Record Setup............................................................................................................. 19
Network Setup Menu................................................................................................. 21
Video Search.............................................................................................................. 25
Devices...................................................................................................................... 27
HDD........................................................................................................... 28
Alarm Setup.............................................................................................. 30
PTZ Setup.................................................................................................. 31
Motion Detection....................................................................................... 32
Mobile Setup............................................................................................. 33
System Setup............................................................................................................. 34
Date and Time............................................................................................ 34
Password Setup......................................................................................... 38
Video Setup............................................................................................... 39
Language.................................................................................................. 39
System Information................................................................................... 39
Maintenance............................................................................................. 40
PLAYBACK........................................................................................................... 41
Video Search.............................................................................................................. 41
File List...................................................................................................................... 42
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1
TABLE OF CONTENTS
Playback through DVR............................................................................................... 43
Computer Playback.................................................................................................... 44
File Viewing.............................................................................................. 45
Software Functions................................................................................... 46
Bottom Playback Functions....................................................................... 47
Setting Menu............................................................................................ 48
NETWORK GUIDE................................................................................................. 50
Requirements............................................................................................................ 50
Connecting DVR to a Router....................................................................................... 50
Finding your DVR’s IP address.................................................................................... 51
Preparing your Computer for Viewing the DVR.......................................................... 51
Log in to the DVR....................................................................................................... 54
Installing ActiveX Controls......................................................................................... 54
Viewing DVR Outside Of your Network...................................................................... 55
Option 1 . .................................................................................................. 56
Option 2..................................................................................................... 57
Testing Port Forwarding............................................................................ 58
If You Cannot Connect................................................................................ 59
DDNS Setup............................................................................................................... 60
Logging into Software............................................................................................... 63
ONLINE SOFTWARE.............................................................................................. 64
Live Mode.................................................................................................................. 65
PTZ Options............................................................................................................... 66
Other Mouse Options................................................................................................. 66
PLAYBACK .......................................................................................................... 67
PLAYING BACK FOOTAGE....................................................................................... 68
SETUP ............................................................................................................ 69
NETWORK SETUP MENU........................................................................................ 72
MOBILE VIEWING................................................................................................. 76
DVR TROUBLESHOOTING...................................................................................... 79
DVR SPECIFICATIONS............................................................................................ 82
CAMERA MANUAL................................................................................................ 84
What’s Included......................................................................................................... 84
Features..................................................................................................................... 84
Wiring Diagram for Cameras...................................................................................... 85
Drilling Template....................................................................................................... 85
Camera Specifications................................................................................................ 86
Camera Troubleshooting............................................................................................ 87
Additional Drilling Templates.................................................................................... 88
NETWORKING INFORMATION LOG.......................................................................... 88
ADDITIONAL ACCESSORIES.................................................................................... 89
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INTRODUCTION
Congratulations on your purchase of the SN502-4CH! This user friendly system will allow you to monitor and protect
your home or business. The coaching iMenu makes setting up and using your DVR very easy with helpful information
bubbles that appear to assist you. The SN502-4CH comes equipped with H.264 compression which allows you to
record and store more footage using less space, so you will never miss an important event. This manual was written to
ensure that you get the most out of your SN502-4CH DVR.
WHAT IS INCLUDED
DVR (500GB Hard
Drive Installed)
4 x Outdoor Night
Vision Cameras
4 x Window Warning Stickers
4 x 60ft 4 PIN DIN to RCA
(male) Power Cables
10ft RJ-45 Cable
Software and Manual CD
10 x RCA to BNC Connectors
• Camera Mounting Hardware
• Quick Start Guide
• Instruction Manual
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IR Remote Control
• RCA to RCA (Male) Cable
• Power Adapter for Camera
• 1 Year Warranty
DC12V Power Adapter
for DVR
4 port power supply
for Cameras
USB Mouse
• 24/7 Lifetime Live Customer
Support
3
FEATURES
iPhone and BlackBerry Compatible
Access live video footage directly from your iPhone, BlackBerry1 or other smart phone.2
Record Over a Month of Footage
The 500GB hard drive is optimized for 24/7 surveillance and uses cutting edge H.264 compression to record over a
month of video.3 Set to record in real time, your footage will stream flawlessly during playback.
Coaching iMenu
Helpful information bubbles will pop up to assist you as you scroll through different settings. Learn what each
setting means so that you can configure the system to suit your needs.
Connect to a TV or Monitor Easily
VGA output and “spot” monitoring allow you to connect to up to two televisions and a computer monitor for
viewing purposes. This gives you more options when viewing the activity captured by your cameras.
We’ll Get You Online with Our 24/7 Lifetime Live Customer Support
Assistance is available whenever you need it. Our customer support team can be reached by phone 24/7, email or
live web chat services so that you will always have access to an expert.
View Video Online with No Service Fees
View your DVR’s live or recorded video footage on any Internet accessible computer5 with Internet Explorer.6 Know
what is happening at your home or business wherever and whenever you want.
Customize Your Camera Display
Picture-in-picture allows you to view one camera in full screen and two other cameras of your choice in smaller
windows simultaneously. You can also watch all four cameras at once in quad screen mode or cycle through each
camera in sequence mode.
4 Professional Grade Weather Resistant Cameras
Four high resolution color cameras, made with Sharp® CCD7 image sensors, provide you with a clear, consistent
picture at 420 TV lines of resolution. Each camera is built with professional grade aluminum housing and a
sunshade to help prevent glare, deterioration and rusting.8
See in the Dark with Automatic Night Vision
Each camera comes equipped with night vision, allowing you to see any monitored area (up to 15ft away!)9 in
total darkness. The 12 infrared LEDs activate automatically when it becomes dark and deactivate during the day
to save energy.
Multiple Easy Backup Options
A built-in USB port gives you the option of backing up and transferring your video footage with a USB flash drive
or external USB hard drive.10 You can also connect to an external CD/DVD writer directly to your DVR and burn your
footage to a disc.
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FEATURES
Advanced Motion Activated Recording
Advanced motion detection settings ensure that false alarms are not triggered—the easy motion detection “mask”
allows you to block out areas with constant movement.
Included Mouse and Remote
Navigate through the menu with ease using the included USB mouse, the front panel of your DVR or the convenient IR
remote control.
Password Protection
Set a password to prevent unauthorized users from viewing your footage or changing any of your DVR settings.
24/7 Scheduled Recording
Choose which days of the week and hours of the day you want to set your DVR to record, or not record. Each individual
camera can even have a personalized weekly schedule.
Search by Date, Time or Event
Simply choose the desired date and time range, and the requested video clips will appear. Clips are also labeled by
event, which makes it easy to find particular footage.
Endless Location Options with 60ft of Wiring per Camera
The included 60ft camera wiring gives you flexibility in the installation of your cameras and allows you to increase
each camera’s range. If you need additional 60ft cable lengths, you can purchase the DF10W. The single wire also
conveniently carries both the power and video signals, so you are only running one wire per camera (maximum 180ft
cable length per camera is recommended).
1. Compatible with BlackBerry Bold, iPhone, Symbian and Windows mobile smartphones only. For an updated list of compatible models please visit
www.defender-usa.com
2. iPhone is a registered trademark of Apple Inc. BlackBerry is a registered trademark of Research in Motion Limited. Defender is not affiliated with
BlackBerry, iPhone, Windows or Symbian. To see which other smart phone devices are compatible, please visit: www.defender-usa.com. 3. Recording capacity may vary based on recording resolution and quality, lighting conditions and movement in the scene. Based on a 500GB hard
drive, using lowest quality settings.
4. Requires broadband router and broadband Internet connection–not included. Internet Explorer is required.
5. Video playback software is not Mac compatible
6. Internet Explorer is a registered trademark of Microsoft Windows. Defender is not affiliated with Microsoft.
7. Sharp is a registered trademark of Sharp Corporation. Defender is not affiliated with Sharp.
8. Although the cameras are water resistant they are not waterproof. Cameras are not intended for use in direct exposure to water, rain or snow.
9. IR illumination range up to 15ft under ideal conditions. Objects at or beyond this range may be partially or completely obscured, depending on the
camera application.
10. USB flash drive, CD/DVD writer, and external hard drive not included.
OPTIONAL ACCESSORIES
•
DF10W (60ft. Extension Cable)
For more optional accessories, please see the back of the manual or visit: www.defender-usa.com
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BUTTON AND CONNECTIONS
DVR FRONT
1 2
4
3
16
5
6
7
8 9 10 11 12 13 14 15
1. Power: Glows green when DVR is turned on
2. HDD:
Flashes when hard drive is in use
3. Directional Keys: Used to navigate through the menu
4. IR Sensor: For the remote control
5. Channel Selection: Selects channels to view. Press
once to view channel listed
6. Screen View:
Press to view quad screen
7. Record: Press this to prompt manual record
8.
9.
10.
11.
12.
13.
14.
15.
16.
Rewind: Rewinds playback footage
Stop: Stops playback footage
Play: Plays playback footage
Fast Forward: Fast forwards playback footage
Pause: Pauses playback footage
Function: Opens up sub menu
Menu:
Opens up main menu
PTZ: Opens up PTZ control buttons
Enter Button: Selection button
DVR BACK
1
2 3
4
5 6 7 8 9 10
1. VGA: 2. Mouse: Connects to VGA monitor
Connect USB mouse here
(before power up)
3. Audio Input: Connects to a microphone and/or audio supported
camera (not included)
4. Camera Connect: Camera connections for four cameras
5. Power Connection: Connect DVR to power source
with this connection
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6. PTZ: Connects to two wire PTZ camera
7. LAN Connection: Connects to router
8. USB Connection: Connect USB device here to
backup footage or upgrade
system
9. Audio Output: Connects to speaker/
audio input
10.Video Output: Allows you to attach two
different monitors
6
BUTTON AND CONNECTIONS
REMOTE CONTROL
1
2
3
5
6
8
9
4
7
11
12
10
13
1. Numerical Keypad: Buttons 1-4 will display the
corresponding camera on full screen
2. All:
Switch to quad viewing mode
3. Menu:
Access the main menu and exit
the current menu
4. Select/Enter:
Allows you to select options
5. Directional Keys: Allow you to navigate through
the menu
6. Audio/Search:
Searches and finds any
channels that have an audio
supported camera attached to
it (not included)
7. Mute:
Mutes sound
8. Rewind:
Rewinds footage
9. Record:
Begins recording based on the
24 hour schedule
10.Pause:
Pauses playback footage and
starts/stops sequence mode
11.Play:
Calls up the playback menu
12.Fast Forward: Fast forwards through
playback footage and allows
you to navigate the menu to the right
13.Stop:
Stops recording and/or
playback footage
MOUSE
1. Select:
2
1
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3
4
Click this button to select
highlighted object
2. Scroll Wheel:
This wheel has no function on
this DVR
3. USB Connection: Connects to the USB mouse
port (top port) on the back of
the DVR
4. Deselect:
Pressing this exits the menu
you are in. If you are in live
view it will open the sub menu
7
BASIC SETUP
THINGS TO CONSIDER BEFORE INSTALLATION
•
•
•
•
•
•
•
•
•
•
•
The camera should be installed between 8 and 13ft above the area to be monitored
Before screwing in the mount for the camera ensure there are no obstructions in the camera’s view
Place cameras in the most strategic places where they can provide detailed, recorded video of every visitor.
Having the camera in the open for people to see can help deter criminals
To cover large, dark areas such as backyards, garages, and driveways, place cameras in strategic locations,
such as on the roof or deck, this way, less cameras are needed to cover an area
Ensure that the sunshade is positioned to avoid glare and be sure to position camera away from direct
sunlight or other light sources
For best results, the light in front of the camera should be about the same brightness as the light around the
area or object being monitored
Decide whether the camera will be wall-mounted, ceiling mounted or sit on a desk/table top. If you are
mounting the camera on a wall or ceiling, use the included mounting hardware. We recommend that the
mounting bracket is secured using the included screws for all installations
Each camera comes with 60ft of video/power wire please make sure that you mount the cameras no more
than 60ft from the DVR. If longer wiring distance is required, 60ft extensions can be purchased (DF10W) from
your local re-seller or at www.defender-usa.com
We recommend using a surge protected power bar to protect the camera’s internal circuitry
Please note that the cameras are weather resistant, not weather proof so try to place cameras out of the way
of direct rain or direct snow
MOUNTING THE CAMERAS
1. Decide if the camera will be wall-mounted or sit on a
desk/tabletop. The camera can be adjusted for either
mounting scenario by rotating it to the required position.
2. Screw the mounting bracket into the camera’s
mounting hole, turning it clockwise.
3. Mount the camera in the desired location no more
than 60 ft from the DVR unless you have purchased
additional wiring. You may mount the cameras on a
wall, ceiling or desk.
4. Ensure that the cameras are strongly secured into the wall.
5. Adjust cameras to the desired viewing angles.
6. For additional help on mounting the cameras, please
see the drilling template, located at the back of the manual.
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Adjust camera to desired viewing angle
Ensure the camera is secured into place
8
BASIC SETUP
WIRING FOR CAMERAS
A
B
D
C
G
F
H
K
L
J
E
INSTRUCTIONS
1. Plug 12V adapter (A) into electrical wall outlet or surge protecting power bar.
2. Plug the single end of the four port power supply (C) into the male end of the 12V adapter (B).
3. Connect the 4PIN DIN female connection on the camera (E) into the 4PIN DIN male connection on the 60ft video
power wire (F).
4. Plug the power jack (G) from the 60ft video/power wire into one of the ports of the four port power supply (D).
5. Attach the BNC to RCA connector (L) to the video inputs (J) on the back of the DVR.
6. Connect the yellow male RCA plug (H) from the 60 ft cable to the BNC to RCA (K) connector on your DVR.
7. Repeat the above steps for all of the included cameras.
CONNECTING ADDITIONAL DEVICES
CONNECTING A USB MOUSE
Plug Mouse into first USB port
It is recommended to connect the included USB mouse
before powering on the DVR. This will speed up the
initializing process as well as make the DVR easier to use.
1. Plug the USB connection on the mouse into the top
USB connection on the back of the DVR.
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9
BASIC SETUP
CONNECTING A MONITOR
Plug in BNC to RCA connector
1. Connect a BNC to RCA connector to the top VIDEO OUT
connection on the back of the DVR.
2. Plug the RCA cable into the BNC connector.
3. Attach the other end of the RCA cable to a yellow RCA
video input on your TV/monitor.
4. Switch the TV/Monitor source to view the DVR.
(Consult the TV/Monitor manual for instructions on
how to switch the video source)
5. The bottom video out is for a second monitor. Plugging
an RCA cable into this video out would be the same as
plugging it into the top video output.
CONNECTING A PTZ CAMERA
The SN502-4CH supports a 2 wire RS-485 connection for
a PTZ camera to be connected (PTZ camera not included).
Please see the PTZ camera manual for further instructions
on required connections and settings.
Plug RCA cable to BNC
1.
2.
To connect a two PTZ camera:
1. With a small flat head screwdriver, unscrew the screw
on the top of the opening.
2. Insert the wire into the hole below the top screw while
it is still unscrewed
3. Re-tighten the top screw, this will lock the wire into
place. Pull lightly on the wire to make sure it is secure.
4. For further instruction on connecting your PTZ camera,
please see the PTZ camera’s instruction manual.
3.
POWERING ON DVR
1. Insert the included power cord into the included
power supply.
2. Plug the power cord into a power outlet (surge
protected power outlet recommended).
3. Insert the power supply wire into the rear DC 12V port
on the DVR.
• After a few seconds the splash screen will appear
and the DVR will start up.
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Connect to a power source to turn on DVR
10
GETTING STARTED
GETTING STARTED
Now that you have powered up the DVR and properly connected it to a TV or monitor you are ready to begin setting
up and using the DVR. This DVR is designed to be user friendly. You will notice the coaching iMenu information
bubbles describing settings that you will find in the menu. As an added convenience the DVR will automatically begin
recording once it is powered on as long as at least one camera is properly connected.
USING THE MOUSE
• The included USB mouse makes using the SN5024CH simple and efficient. Using the mouse will
make controlling the DVR very similar to using a
computer. It will allow you to easily click on items to
select them and make desired changes. The mouse
is not necessary for operation
Make sure that the mouse is connected to the top USB port on
the back of the DVR before powering on.
VIEWING YOUR CAMERAS
By double clicking one of the four camera screens, the viewing mode will switch to full screen mode. Double clicking
again will bring you to quad screen. From full screen mode you can zoom into an area of the screen. For more
information on zooming in, please see “zoom” on page 15.
Full Screen
Quad Screen
Zooming in
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11
FUNCTION MENU
FUNCTION MENU
The Function Menu can be accessed 3 different ways:
1. By right clicking the mouse.
To access items on this menu with the mouse move
the mouse pointer over the option to highlight
it and left click. To exit, move the pointer off the
menu and left click.
2. Pressing select on the remote.
To access items on this menu with the remote, use
the arrow keys to move and when the option is
highlighted, press select. To exit, press the menu button.
3. Pressing the function button on DVR
To access items on this menu with the front of
the DVR use the navigational key pad on the
front of the DVR to move and when the option is
highlighted, press enter. To exit, press the menu button.
Function Menu
FUNCTION MENU OPTIONS
Main menu
Selecting this accesses the Main menu. If the menu is locked, you may need to unlock first.
To unlock the menu:
Select the area the password will be typed and a digital number pad will appear.
Type in the password. The default password is 123456.
Once you have typed in the password, press the enter button to close the digital number pad.
Click “APPLY,” if the password is correct the main menu will open.
Unlock Menu Prompt
DEFAULT PASSWORD
123456
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12
SHORTCUT MENU
Video Search
Selecting this shortcut prompts the video search menu to appear. This allows you to search through the previously
recorded footage.
For more information on the video search menu, please see PLAYBACK.
PTZ Camera
Selecting this shortcut opens the PTZ menu. PTZ stands for Pan, Tilt, Zoom cameras (Not included). This menu option
only controls compatible PTZ cameras that are properly setup in the device management section of the menu.
PTZ setup menu
The controls for the PTZ camera are as follows:
Slow Fast:
This bar allows you to adjust the speed that
the camera will move
Zoom: Pressing the + zooms in and pressing the –
zooms out
Focus: Pressing the + focuses the picture and
pressing the – takes the focus away. This is
useful if an object is either close range or long
range and is being displayed blurry
Iris: Pressing the + lets in more light and pressing
the – takes light out of the picture. This is
useful for varying lighting situations as well as
correcting backlight issues
Cruise Setup: This function allows you to setup preset
positions for the PTZ to follow, the PTZ camera
will cruise through your set positions and
times. Not all PTZ cameras have this function
Directional keys: Clicking on the directional arrows moves the
camera in the direction of that arrow
PTZ Cruise
To set up cruise:
1. Right click the mouse and open PTZ.
2. Select “Cruise Set”.
3. Select the channel that the PTZ camera is connected to. (The
PTZ camera must already be configured).
4. Use the directional buttons to adjust the camera to the places
you would like the PTZ camera to view in cruise mode. Press
the SET button at each desired position.
5. Click on stop time and set the time (in seconds) for how long
you would like the PTZ camera to stay at each position.
6. To review your set points, select the current point you would
like to view and click on “go to”.
7. Click “save” and then “exit”.
8. To erase all preset cruise points click on “clean.”
9. To start the PTZ cruise, Open the shortcut menu and select
“start cruise”. To stop the PTZ cruise, Open the shortcut menu
and select “stop cruise”.
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13
SHORTCUT MENU
Start Record
• Selecting this shortcut prompts the DVR to begin recording (if it is not already recording). This will override
any schedule that is set
Stop Record
• Selecting this shortcut prompts the DVR to stop the manual recording
Start Cruise
•
Selecting this option prompts the PTZ cruise to start (if you have set up the PTZ cruise). Selecting it again
will stop the PTZ cruise Start Auto Seq
•
Selecting this option prompts the cameras to begin sequencing through each camera and then to quad
screen. This function will only work if at least one camera is connected to the device. See Auto Seq setup on
Pg. 18 for more information
To start auto sequence:
1. Right click the mouse and select “Start Auto Seq”, the cameras will then start sequencing through.
2. To stop auto sequence, double click the screen and you will return to the quad view screen.
PIP Mode
PIP stands for picture in picture. This mode allows you to view camera one in full screen and up to two camera
channels (of your choice) as smaller screens in either corner of the screen. You must have at least two cameras
connected to your DVR for PIP mode to function properly.
To turn on PIP mode:
1. Right click the mouse and scroll to “PIP mode”, once highlighted, two
options will appear, 1x1 and 1x2.
2. 1x1 allows you to view camera one in full screen and another camera in
the lower left corner of the screen. 1x2 allows you to view camera one in
full screen and two other cameras in the bottom left and right corners of
the screen.
3. For both options, clicking on the small camera screen will change the
camera that you are viewing.
4. To exit PIP mode, right click the mouse.
PIP Mode 1x1
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PIP Mode 1x2
14
SHORTCUT MENU
Digital Zoom
When viewing a camera in full screen mode, your function menu gives you an option to zoom in. This is good if you
would like to get a better view of something that you are monitoring.
To zoom in:
1. Double click the screen you would like to zoom in on.
This will open to full screen mode.
2. Right click the mouse, scroll to “Digital Zoom” and press select.
3. Using the mouse, click and drag a square around the
area you would like to zoom in on.
4. Once the square has been set, release the mouse button
and the screen will zoom in on the selected area.
5. To exit the zoomed in screen, right click the mouse.
MAIN MENU
The main menu can be accessed by pressing the menu button on the front of the DVR or by selecting it from the
function menu.
To access the main menu with the mouse, right click and select main menu from the function menu. On the DVR front
panel and remote, press the “menu” button.
To select anything from the main menu, left click the mouse, press select on the remote or press “enter” on the front of
the DVR.
When you access any sub-menu there are a few options that may be available on the bottom of the page.
The options include:
Main Menu
1. Default: This button will restore all settings on
the current page to the default settings.
2. Apply: This button will apply and save changes
made to the current menu page.
3. Exit:
To exit the current menu, select exit at
the bottom of the screen.
Note: All sub menus have some or all of
the above options. SN502-4CH
15
MAIN MENU
USING THE KEYBOARD
The keyboard is used when typing in passwords, dates and labeling/naming certain things. This keyboard will appear
multiple times when working with your DVR.
1. Select the letters you would like by pressing select. By selecting the “ABC” tab on the side, you will change the
letters to be lower case and selecting it again will change the letters to numbers and again from numbers to
upper case letters. To erase, select the backspace button ( ).
2. When you have typed in what you like, press the enter button (
)on the keypad to close the keyboard.
Keyboard(s)
CAMERA SETUP
The camera setup menu allows you name each camera, adjust where the title of the camera appears on screen, adjust
the color of each camera, turn cameras on and off as well as decide on where the time will be displayed on screen.
Title
This will be the name of the camera that is displayed on screen. It is good to name the camera something to reflect
what the camera is monitoring. Ex. Garage or Driveway. A maximum of 8 characters can be used.
To change the title of the cameras:
1. Select the title column next to
the camera you would like to
change and a keyboard will appear.
2. Enter the title of the camera you
would like then select enter to
close the keyboard.
3. Select “apply” from the main
camera menu to save your changes.
4. Repeat for all desired cameras.
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MAIN MENU
Position
This will determine where the camera title will be displayed in the camera viewing window.
To change the position of the title:
1. Select the position column next to the camera you would like to change and a drop down list will open.
2. Select the position where you would like the title to appear on the camera screen. If you would like the name NOT
to display, set the position to “OFF”
3. Repeat for all desired cameras.
4. Select “apply” to save the changes.
Color
Clicking this button will allow you to adjust the image settings for an individual camera.
Color Setup
To adjust the color on a camera:
1. Select the color column next to the
camera you would like to change and a
full screen view of the selected camera
will appear along with scroll bars to
adjust Hue, Brightness, Contrast and
Saturation.
2. To adjust each bar, make sure it is
highlighted in red. To turn the settings up
and down, click and drag the bar in the
center.
3. Once you have adjusted the color to your
liking, select “apply” and then “exit” to
return to the camera menu.
4. Repeat for all desired cameras.
Live
Choose whether or not to display a camera in live viewing mode. The camera will record and playback normally, it just
will not appear on the live viewing screen. This is beneficial so that only authorized users can see what the camera is
viewing.
To turn the live viewing of a camera on or off:
1. Select the live column next to the camera you would like to turn on/off and a drop down list will open.
2. Select “on” or “off” from the drop down list to turn the camera on or off.
3. Repeat for all desired cameras.
4. Select “apply” to save the changes.
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MAIN MENU
Time Display
This DVR gives you an option to display the time while it is recording and while it is in live view mode. The default
setting has both time displays set to “ON”.
If you would like to turn either live view time display or record time display off or on:
1. Select the drop down menu beside which ever time display mode you would like to change and highlight “off” or
“on” and press select.
2. The time display will now be changed.
3. Select “apply” to save settings.
Auto Sequence
When you select “AUTOSEQ”, at the bottom of the screen a separate menu pops up. This menu has all the camera
channels and sequence times (in seconds).
Auto Sequence Menu
•
•
•
The time (in seconds) next to each
camera will be how long each camera
will stay on the screen while in
sequence mode
You can choose between OFF and 1-10
seconds for each camera
You can adjust the time for each
individual camera and all cameras at once (quad)
To adjust the time for auto sequence:
1. Select the drop down menu beside the channel(s) you would like adjusted.
2. Highlight the time you would like the camera(s) to stay on screen when in sequence mode and press select.
3. Select “apply” to save settings.
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MAIN MENU
RECORD SETUP
This option allows you to turn on or off each
camera, adjust the resolution, pick a video
quality, turn on or off auto record, pick a
recording mode (time schedule or always) as
well as decide on a file size (recorded video size
in minutes).
Channel (On/Off)
To turn channels on or off from recording:
1. Select the drop down menu beside the channel(s) you would like adjusted.
2. Highlight whether you would like the camera on or off and press select.
3. Select “apply” to save settings.
Resolution
To Adjust the resolution:
1. Highlight the resolution you would like to change to and press select. The resolutions depends on what video
standard you are using (default is NTSC). The resolutions you have to choose from include: NTSC: D1 (720x480
pixels), HD1 (720x240 pixels), CIF (Default 360x240 pixels). PAL: D1 (704x576), HD1 (704x288) and CIF (352x288)
2. Select “apply” to save settings.
Quality
To change the quality of the recorded video:
1. Highlight the quality you would like to change to (Best, Good or Normal) and press select.
2. Select “apply” to save settings.
Audio Rec.
To turn audio recording On or Off:
1. Select the drop down menu beside “Audio Rec”.
2. Highlight which camera you would like the audio to record from and press select. This has to be an audio
supported camera (not included) and it must be connected to the RCA audio input at the back of the DVR.
3. Select “apply” to save settings.
File Size
The DVR allows you choose the maximum length that each recorded video clip will be. This is for backup purposes.
To adjust and/or set a file size:
1. Select the drop down menu beside “File size”.
2. Highlight the time you would like each recorded video clip to be (15, 30, 45 and/or 60 min) and press select.
3. Select “apply” to save settings.
Note: Higher quality and resolution settings use up more space on your hard drive.
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MAIN MENU
Rec. Mode
The DVR allows you choose whether it always records, or if it records based on a set schedule.
To program your DVR to always record:
1. Select the drop down menu beside “Rec. Mode”.
2. Highlight the word “always” and press select.
3. Select “apply” to save settings.
To set your DVR for schedule record:
1. Select the drop down menu beside “Rec. Mode”.
2. Highlight the words TIME SCHEDULE RECORD and press select.
3. Select “apply” to save settings.
The default schedule is set to general record on a 24/7 schedule.
To customize your record schedule
This DVR allows you to set different schedules for
each channel, what days the DVR will follow the
set schedule as well as select what record mode
will be used. (Normal record, motion record or
when the alarm is detected.)
1. From the camera setup menu, make sure the
DVR is set to “TIME SCHEDULE RECORD.”
2. Highlight the word SCHEDULE (beside the
record mode drop down list) and press select.
3. This will bring you to a separate screen.
4. Select the drop down list beside the word
“CHANNEL”, highlight and select the camera
you would like to set that schedule for.
Schedule Menu
To change the schedule:
1. At the bottom of the schedule area, highlight the type of recording you would like to insert and press select, a
check mark will appear in the corresponding box.
Alarm record:
(Red) Records only when motion is detected
General Record: (Green) Constantly records
No Record:
(Transparent) Footage will not record at this time
2. In the schedule area, scroll to the day and time you would like to adjust (to record, alarm record or no record) and
press select. The time slot will fill with the corresponding color.
3. Repeat for all wanted times and days for each desired camera (or all cameras).
4. Once you have set all schedules for the desired cameras, days, times and record modes select “apply” to save settings.
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MAIN MENU
Schedule Copy Function
Selecting the COPY button will copy one days schedule and paste it into other days that you specify. This is useful if
you customize a schedule for a particular day and would like to apply the same schedule for other days of the week.
To copy one day’s schedule to another or all other days:
1. Select the drop down menu beside the word “from”.
2. Highlight the day you would like copied.
3. Select the drop down menu beside the word “to”.
4. Highlight the day you want the copied schedule to be pasted into.
5. Highlight the “copy” button and press select, the days you had selected will all have the copied schedule in it.
6. Once you have completed all desired schedules, select “apply” to save settings and “exit” to exit back to the record setup menu.
Schedule Copy Function
Note: Please be aware
that you must set
a schedule for each
camera that is
connected unless
you decide to set all
cameras to the exact
same schedule.
NETWORK SETUP MENU
The network setup menu is your gateway to viewing your
footage online. This menu holds the information you need
to set up on-line viewing. The DVR is pre-configured to work
with most basic network setups and the values shown on
the screen are the values you will be using to setup and view
the DVR on a computer.
Network Menu
The network setup menu allows you to configure all
the settings necessary to view your DVR online. You can
configure the way the DVR acquires an IP address, adjust
which ports are used to communicate with the DVR, adjust
your DNS as well as set your information for a DDNS account.
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MAIN MENU
Type:
Determines how the DVR will acquire an IP address; DHCP, Static or PPPoE.
DHCP:
DHCP (Dynamic Host Configuration Protocol) address is the most common setup for home or office networks. This
allows the DVR to automatically receive an IP address from the router. By default the IP mode will be set to DHCP and,
in most situations this is acceptable.
Static IP: Static IP addresses are manually assigned by an administrator. Most home or office networks today do not use static
IP addresses. If you are unsure of whether you need a static or dynamic IP address, please contact your network
administrator.
PPPoE:
Used for DSL services where individuals connect to a DSL modem. It is recommended to store the PPPoE information
in the router, if the PPPoE information is not stored in the router, the DSL modem will need to be configured. If you are
using a PPPoE connection, contact your Internet Service Provider for your PPPoE name and password.
To adjust the type of IP Mode you are using:
1. Select the drop down menu beside the word TYPE.
2. Highlight the IP Mode you would like to use and press select.
3. Select “apply” to save settings.
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MAIN MENU
IE Port:
Refers to the port that your DVR will use to communicate with your network and Internet. Knowing this port is
necessary for the DVR to be viewed properly over the Internet.
Media Port:
This port is used to initiate communication to the DVR. The media port is entered at the end of the IP address to
connect to the DVR. If using the default port (80), your Internet browser will automatically add port 80 at the end of
the address, even though it may not be visible. If using a port other than 80, you will need to add that port to the end
of the IP address when typing it into the web browser. (Ex. If using port 2000 and the IP address is 192.168.1.103 you
would type http://192.168.1.103:2000 in the address bar of Internet Explorer).
IE Port Vs. Media Port:
This DVR has two different ports required for online viewing, IE Port and Media Port. Most of the DVR communication
goes through the IE Port. It is used for accessing the DVR footage, software and the DVR menu. Media Port is used to
initiate the communication to the DVR. It is used as a gateway to the main port. The media port should be left as 80
unless port 80 being blocked by your ISP.
To Change the port you are using:
1. Select the drop down menu next to the port you would like to change and a keyboard will appear.
2. Type the port number you would like to use then select enter to close the keyboard. The ports cannot be the same number
3. Select “apply” to save your changes.
IP ADD: (IP ADDRESS). The numbers here represent the Internal IP address of your DVR. If your DVR is not properly connected
to the router, the address will appear as 0.0.0.0. or the words “getting IP” will be displayed
To acquire an IP address:
• Make sure the DVR’s IP mode is set to DHCP
• Once adjusted to DHCP, select “apply” to save and exit the menu
• Unplug the power cable from the DVR
• Connect the included network cable from the back of the DVR to your router
• Plug the power cable back into the DVR
• Enter the network setup menu to verify that the IP Address is displayed on the network setup
Note: The internal IP address is the most important number on the Network Setup Menu screen
and the Ports will be used to set up Port Forwarding which is necessary for viewing the DVR
outside of the current network.
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MAIN MENU
DNS: Stands for “Domain Name System” and is for advanced network setup. DNS is used to convert common names into
website IP Addresses. It is best to leave these settings as is as it us usually the same as the router.
To Change the DNS address:
1. Highlight and select the number next to DNS and a keyboard will appear.
2. Type the number you would like for a DNS address then select enter to close the keyboard.
3. Select “apply” to save your changes.
DDNS:
DDNS (Dynamic Domain Name Service) This menu option allows you to set up a common name for the DVR instead
of typing in an IP address. This feature is used if you have a Dynamic IP address from your ISP and the IP address is
constantly changing. The setup for DDNS on your computer is in networking guide on Pg 61.
To setup your DDNS on the DVR:
1. Highlight and select DDNS setup.
2. Highlight “DDNS” and change from “OFF” to “ON”.
3. Highlight server, this should be set to DynDNS. Choose your DDNS provider from the list.
4. Highlight “HOST NAME” and press select, the keyboard will appear to input your host name.
5. Highlight “USER NAME” and press select, the keyboard will appear to input your user name.
6. Highlight “PASSWORD” and press select, the keyboard will appear to input your password.
7. Once all the proper information is inserted into the boxes, select “apply” to save your settings.
DDNS Setup
See DDNS Setup for more information on the DDNS setting.
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MAIN MENU
VIDEO SEARCH
This option allows you to search through your previously recorded footage and find footage recorded from particular
dates and times. You can access the video search menu by pressing play in live monitoring mode, from the shortcut
menu or by selecting the “Search” option on the main menu.
To access and play back footage from a particular date and time:
1. Select the channel you would like to view recorded footage from (1) and press select. Then, highlight and select a
date you would like to view footage from (2) a keyboard will appear for you to input the date that you would like
to see footage from. Highlight and select search (3) to open up the search times for that date.
• Once you have searched for a particular month, you can view times and footage from each day of that month
by double clicking on the day in the calendar below (7)
• The days and times that have Motion/Alarm recorded footage stored on them are red in the time schedule (4)
• The days and times that have General Recording stored on them are green
• If the time is not red or green, it means there was no recording during that time
3. To search for a particular time on a set date, highlight the time you would like to watch (4) and press select, a
keyboard will appear to input the start time of the footage you would like to view. Click on Playback (6) to start
viewing from that date and time.
4. If footage was recorded within the selected date and time slot, the footage will begin to play. If nothing was
recorded, a screen will appear and read ”no record file found”. Check your Date/Time and try searching to see what
video footage is available.
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MAIN MENU
File List
This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see
what the type of recording was (normal, motion detection), the date and time the footage was recorded, the size of
the footage, as well as gives you an option to backup particular recorded events.
File List Menu
To access the file from the video search menu:
1. Pick a channel you would like to view footage from, then access the search option and select the date input area.
A keyboard will appear to input the date you would like to see the footage from.
2. Once the proper date has been entered, highlight and select “search” to open up the available times for that date.
The days and times that have recorded footage stored on them are highlighted red or green. Make sure that there
are days that have recorded footage on them.
3. Select the date you wish to view the file list from.
4. Select the file list button and a separate screen will appear. This screen will have a list of all the recordings from
that day.
5. If you would like to filter out the types of recordings on this list, select what type of recording you would like to
see from the drop down menu next to the word “TYPE”. You can view only alarm (motion) recordings, only normal
recordings or all recordings.
6. The list displays the following information (from left to right).
• CH: The channel with recorded footage
• Time: The time range that the footage was recorded
• Size: The size of the file – the larger the file the longer the video clip
• Type: The type of footage that was recorded (Alarm or Normal)
• BAK: Allows you select video clips to backup onto a USB device
7. The buttons along the side of the list, when highlighted and selected do the following:
• First: Brings you the beginning of the list (oldest footage first)
• Prev: Brings you back a page if not already on the first page
• Next: Brings you forward a page
• Last: Brings you to the last page of recorded footage (most recent footage is last)
• All: Selects all footage on the page to be backed up
• Reverse: Inverses the selected and non-selected footage for backup
• Backup: Prompts back up of the selected video clips
• Exit: Exits the file list
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MAIN MENU
Backup
Your DVR allows you to backup footage onto a USB device, USB HDD, or a USB CD/DVD burner and play it back on your computer.
To Backup footage onto USB device:
Connect USB device into bottom USB port
1. Make sure a USB device or USB burner is plugged into the
proper USB connection on the back of the DVR.
2. Access the file list from the particular day you would like
footage backed up. (Instructions on Pg. 26)
3. Highlight and select the box under the word BAK next to the
video clip(s) you would like backed up.
4. Select the backup button.
5. This will prompt the DVR to begin backing up footage to the
USB device or USB burner.
6. Once the selected footage has backed up onto the USB
Note: The Backup format is .264
device or USB burner, highlight and select “exit” to exit the
and will require a player of
menu.
conversion program to play
7. To view the backed-up footage on your USB device please
the file. Video clips can also
see “computer playback” section of the manual. (Pg. 45). To
be played back using the view the backed up footage on a CD/DVD, follow the basic
web viewer.
instructions for your CD/DVD player.
DEVICES
Selecting this menu option opens up a separate sub menu that allows you to select and configure the options for each
particular device associated with the DVR. The devices include:
• HDD: Hard disk drive
• Alarm: Internal alarm functions and an external alarm is not compatible
• PTZ: PTZ camera setup (PTZ camera not included)
• Mobile: Online mobile viewing setup
• Motion Detection: Motion detection settings
• Exit: Exits the menu
Device Menu
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MAIN MENU
HDD
This menu option gives you information about your HDD (hard disk drive), allows you to enable overwrite mode, and
format the hard drive and/or USB drive.
The information that this option gives you includes:
• HDD Status: Displays the current operating status of the hard drive. If the hard drive is functioning
normally it will display “OK”
• Total Space: Tells you how much space you have altogether on your HDD
• Free Space: Tells you how much space you have available to record on the HDD before all the HDD
space is used up
• Usable Rec Time: Amount of remaining time available to record
HDD Menu
Overwrite
When the HDD has overwrite enabled, it will record over the oldest footage once the HDD fills up instead of stopping
the recording, this way the DVR is always recording. If you want to stop recording when the HDD is full, set overwrite to “Disable”.
To Enable/Disable overwrite mode:
1. Select the drop down menu beside “Overwrite”.
2. Select either “enable” to turn overwrite on or “disable” to turn overwrite off.
3. Select “apply” to save settings.
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HDD Format
Formatting the HDD erases all recorded video and audio on your hard disk drive. Formatting will not erase any of your custom settings on your DVR.
To Format the HDD:
1. Highlight the “Format HDD” button and press “select”.
2. A screen will come up asking you if you are sure you want to format everything on your HDD.
3. Select “OK” to format the HDD or “Cancel” to prevent formatting.
4. It may take a few minutes to format the HDD. Formatting cannot be stopped halfway through.
5. Once formatting has completed a screen will come up and let you know that the HDD has formatted successfully.
6. Select “OK” then, exit the menu and the DVR will restart.
• Formatting HDD does not change any settings, it only erases all your recorded footage.
USB Format
USB format erases anything you have stored on your USB device. Before formatting, make sure your USB device is
connected to the bottom USB port on the back of the DVR.
To Format the attached USB drive:
1. Highlight and select the “USB Format” button.
2. A screen will come up asking if you are sure you want to format your USB device.
3. Select “OK” to format the USB or “cancel” to prevent formatting.
4. It may take a few minutes to format the attached USB. Do not remove the USB drive during this time.
5. Once formatting has completed a screen will come up and let you know that the USB has formatted successfully.
6. Select “OK” and you will have successfully formatted the attached USB drive.
HDD and USB format buttons
Warning Screen
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MAIN MENU
Alarm Setup
The alarm menu allows you to adjust for which alarms you would like set, adjust time the internal buzzer will sound for.
To turn on alarm:
1. In the alarm menu go to the alarm notification(s) you would like to be notified on (HDD LOSS, HDD SPACE, VIDEO
LOSS) and press select to open the drop down list.
2. Highlight and select “ON” for each function you would like to be notified on.
3. Next to the word “Buzzer”, highlight and select the drop down list and highlight and select if you would like the
alarm on or off.
4. Next to the word “Duration”, highlight and select how long you would like the alarm to sound for when the alarm is
triggered.
5. Once you have set the alarm settings to your liking, select “Apply” to save your settings.
To set notifications:
1. In the alarm menu go to the notification(s) you would like (HDD LOSS, HDD SPACE, VIDEO LOSS) and select to open
the drop down list.
2. Highlight and select “ON” for each function you would like to be notified on.
3. Highlight and select “Apply” to save your settings.
• Now that you have set which alarms you would like to be notified on, you can set up your DVR to give an audio
alert when those alarms are triggered. You can also set up your DVR for an audio alert and/or email alert when
motion is detected.
Alarm Setup
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MAIN MENU
PTZ Setup
PTZ setup allows you to input information for a PTZ camera. (PTZ cameras not included) The information must be
entered in the DVR so that the DVR works with your PTZ camera and all its functions.
To input the PTZ information:
1. Find which camera channel the PTZ camera(s) are hooked up to and from that channels row on the PTZ setup
menu, input the proper information for your PTZ camera.
2. The information you need to select will be specified in the PTZ manufacturer manual.
3. Choose to enable/disable cruise mode for the PTZ camera, once all the correct information is entered into the
DVR, select “apply” to save changes.
Mobile Setup
The SN502-4CH is compatible with iPhones, BlackBerry, Windows Mobile and Symbian operating systems. The mobile
setup menu allows you to input the user name and password you would be using to view your DVR through your
mobile phone. It also allows you to adjust which port your phone will be viewing from. Port forwarding on the router
must be configured for this port for mobile viewing to work.
• Instructions for viewing your DVR through a mobile phone are in the network guide of this manual on Pg 77
• Software is required to be installed on the mobile device
To adjust the user name, password and server port for mobile login:
1. Select the column next to the setting you would like to change and a keyboard will appear.
2. Type the name, password and port you would like then select enter to close the keyboard. (User name and
passwords are case sensitive).
3. Select “apply” from the main camera menu to save your changes.
4. For more information about mobile setup please see Mobile Viewing (Pg. 77)
Mobile Setup
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MAIN MENU
Motion Detection
This menu option allows you to adjust the motion detection settings for each individual camera. The settings you can
adjust include turning motion on or off, adjusting the sensitivity and selecting the motion detection area.
To change the status of motion detection for each camera:
1. Select the “Status” drop down list under the camera you would like to turn motion detection on/off.
2. Select “On” or “Off” from the drop down list to turn the motion detection on or off for that camera.
3. Repeat for all desired cameras.
4. Select “Apply” to save the changes.
To change the sensitivity of motion detection for each camera:
1. Select the “Sensitivity” drop down list under to the camera you would like to adjust the motion detection
sensitivity.
2. Select 1 to 4 from the drop down list to adjust the sensitivity. 1 is the lowest sensitivity and 4 is the highest
sensitivity.
3. Adjust the sensitivity for all desired cameras.
4. Select “Apply” to save the changes.
Motion Detection Menu
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MAIN MENU
MD Area
MD area stands for Motion Detection area. This setting allows you to adjust particular areas of each camera where
motion will and will not be detected. This is good if you had a camera pointed towards something that is always
moving, such as a busy road. This way the DVR only records motion that is out of the ordinary, thus saving you HDD
space and more days of recording.
To adjust the MD area
1. Select the setup option under to the camera you would like to adjust the motion detection area and a separate
screen will appear with a red mask on the picture and a grid.
2. The screen is fully red; this is because the DVR is automatically set to detect motion throughout the whole screen.
3. To adjust the motion detection area for the desired cameras, highlight the squares where you do NOT want
motion detected and press select. When the area is no longer shaded in red, the area will no longer
detect motion.
4. Once the motion detection areas have been determined, exit the screen by right clicking or pressing “ESC” then
select “apply”, to save settings.
Note: It is most efficient to set this up using the mouse.
Motion Area Mask
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MAIN MENU
SYSTEM SETUP
This menu option allows you to change system settings on your DVR. The settings you can change include:
•
•
•
•
•
•
Date and Time:
Password:
Video:
Language: Info: Maintenance: Adjust date, time and daylight saving time
Turn the password function on/off as well as change the password
Adjust video resolution as well as video standard
Eight languages to choose from (Available Languages on Pg. 40)
Gives you information about the device, software version, and the MAC address
Allows you to adjust auto maintenance, reboot system, update system and reload all of
the default settings
System Setup Menu
Date and Time
This menu option allows you to adjust the date and time, change the format of the displayed date, adjust the time
format, set time zones and adjust the DVR for daylight saving time.
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MAIN MENU
1. Select the column next to the date you would like to change and a keyboard will appear.
2. Type the date in the order of the selected format (listed above time format) then select enter to close the
keyboard.
3. Select “apply” to save your changes.
To adjust the Time:
1. Select the column next to the time you would like to change and a keyboard will appear.
2. Type the time in the order of the selected format (listed below date format) then select enter to close the
keyboard.
3. Select “apply” to save your changes.
1. Select the scroll bar next to “date format” and a list will appear.
2. Highlight and select the type of date format you would like.
3. Select “apply” to save your changes.
1. Select the scroll bar next to “time format” and a list will appear.
2. Highlight and select the type of time format you would like. Choose between a 12 hour clock or a 24 hour clock.
3. Select “apply” to save your changes.
Time Setup
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MAIN MENU
DST
DST stands for daylight saving time; you can adjust the DVR to change automatically when daylight saving time
approaches, this is so you don’t have to go back and do it yourself. You can also customize when the DVR changes for DST.
To set the DVR to adjust for daylight saving time on its own:
1. Select the scroll bar next to DST and list will appear, turn DST on.
2. Next to Mode, highlight default and press select to turn the automatic DST adjustment on.
3. Select “Apply” to save your changes.
To customize the DVR’s daylight saving time adjustment:
1. Select the scroll bar next to “DST mode” and list will appear.
2. Highlight “Custom” and press select, a custom list will appear.
3. Adjust the time you want the clock to go back an hour by adjusting the week and month next to “start time”.
4. Adjust the time you want the clock to go forward an hour by adjusting the week and month next to “end time”.
5. To adjust the week and month that DST changes, use the drop down list, highlight the week and/or month you
would like and press select.
6. Once everything has been adjusted to your liking, select “Apply” to save your settings.
Time Setup with DST options
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MAIN MENU
Password Setup
This menu selection allows you to change the device ID, enable password protection as well as set a new password for
users and admin on your DVR. When you enable password protection, you will be prompted to insert a password each
time you wish to access the main menu. Once the menu has been accessed, the DVR will automatically log the user
out after 60 seconds of no action taking place, if that happens you must re-enter the password when logging in again.
To Change the Device ID:
1. Select the box next to “device ID” and a keyboard will appear.
2. Type the name you would like then select enter to close the keyboard.
3. Select “Apply” to save your changes.
To Enable Password Protection:
1. Select the scroll bar next to “Password Enable” and list will appear.
2. Highlight and select “On” to turn the password enable on.
3. Select “Apply” to save your changes.
To Change the Password
You have the option to change the password for user and admin. A user will only be able to access the search menu to
view saved footage, whereas an admin will be able to access anything in the menu. Both default passwords are set to
123456.
1. Make sure password enable is set to “ON”.
2. Select the ****** box next to the password you would like to change and a keyboard will appear.
3. Type the password you would like then select enter to close the keyboard.
4. Press “Menu” and highlight “Next” to confirm.
5. Type in the same password again, next to “confirm” in order to confirm the password then select enter to close the
keyboard.
6. Once you have entered the desired password, select “Apply” to save your changes.
Password Setup
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MAIN MENU
Video Setup
This menu option allows you to adjust the resolution of the VGA output.
To adjust the resolution for a VGA device:
1. Select the scroll bar next to “VGA resolution” and list will appear.
2. Highlight the resolution you would like and press select. The higher the resolution, the better the quality will be
but the more space it will use up on your HDD.
3. Select “apply” to save your changes.
To adjust your video system:
Throughout the world there are two main video systems; NTSC and PAL. NTSC stands for National Television System
Committee, and is used in parts of North America and Japan. PAL stands for Phase Altering Line and it is used in
European countries. The DVR is automatically set to NTSC.
To change the video system:
1. Select the scroll bar next to “video system” and list will appear.
2. Highlight the video system you would like and press select.
3. Select “apply” to save your changes, the system will restart.
Video Setup
Note: Not all countries are listed above, please set this setting to whatever is
compatible with your television.
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MAIN MENU
Language
This DVR allows you to set many different languages. The languages you have to choose from include: English, Dutch,
Italian, Russian, French, Spanish, Portuguese and Polish.
Language Setup (English only)
To adjust the language:
1. Select the drop down menu beside “ System Language”.
2. Highlight the language you would like and press select.
3. Select “Apply” to save your settings and exit the menu.
4. The system will restart and open with your set language
settings.
System Information
This area allows you to view information about your DVR. The information you can view consists of:
• The device type
• The software version
• The MAC address.
0 The MAC address is a unique identifier that is used to identify your DVR. It is recommended you do not
change the MAC address for functional purposes. Changing the MAC address can prevent your DVR from
being accessible online
System Information
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MAIN MENU
Maintenance
System maintenance allows you to load system default settings, set up your DVR for automatic maintenance, adjust
system reboot, manually reboot the system as well as update the system with a USB device.
To turn auto maintenance on or off:
1. Select the scroll bar next to “auto maintain” and list will appear.
2. Highlight whether you would like auto maintain on or off and press select.
3. Select “apply” to save your changes.
To adjust auto reboot:
1. Select the scroll bar next to “auto reboot” and list will appear.
2. Highlight how often you would like the system to reboot (daily, weekly or
monthly) and press select.
3. You can also adjust the time you would like the system to reboot. To do
this, insert a time in the space next to the drop down list. (Based on a
24 hr clock)
4. Select “apply” to save your changes.
To update system:
A system update can be done if there is new software available for your DVR
model. This should only be done if a DEFENDER representative recommends it.
1. Download the proper upgrade files from www.defender-usa.com and put
the files onto your USB flash drive.
2. Insert the USB flash drive into the back of the DVR.
3. Select system update, it should take a few minutes to update everything.
4. Once the update is complete your DVR will restart with the new software on it.
To load default
Loading default settings will restore all settings on your DVR to the default
settings except upgrades, your passwords and time adjustments.
1. Highlight and select “load default”.
2. A screen will appear asking you if you are sure you want to restore the DVR
to the default settings.
3. If you want to restore default, select “OK” , if not, select “cancel”.
4. If you choose to restore the settings, the DVR will take a few minutes to load.
5. Once loaded, the factory default settings will be set.
To reboot the DVR:
1. Highlight and select “reboot”.
2. A screen will appear asking you if you are sure you would like to reboot the
DVR. To reboot, press “OK”, if not, select cancel.
3. If you prompted to reboot the DVR, the DVR will shut down and start back up.
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PLAYBACK
VIDEO SEARCH
There are three ways to access the search menu for playback:
1. Pressing the play button on the front panel or the remote of your DVR.
2. Accessing the search menu by right clicking the mouse and selecting “video search”.
3. Accessing the main menu and selecting the video search option.
• Video search allows you to find footage recorded from particular dates and times
To access and play back footage from a particular date and time:
1. Select the channel you would like to view recorded footage from (1) and press select. Then, highlight and select a
date you would like to view footage from (2) a keyboard will appear for you to input the date that you would like
to see footage from. Highlight and select search (3) to open up the search times for that date.
• Once you have searched for a particular month, you can view times and footage from each day of that month
by double clicking on the day in the calendar below (7)
• The days and times that have Motion/Alarm recorded footage stored on them are red in the time schedule (4)
• The days and times that have General Recording stored on them are green
• If the time is not red or green, it means there was no recording during that time
3. To search for a particular time on a set date, highlight the time you would like to watch (4) and press select, a
keyboard will appear to input the start time of the footage you would like to view. Click on Playback (6) to start
viewing from that date and time.
4. If footage was recorded within the selected date and time slot, the footage will begin to play. If nothing was
recorded, a screen will appear and read ”no record file found”. Check your Date/Time and try searching to see what
video footage is available.
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PLAYBACK
File List
This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see
what type of recording it was (normal, alarm/motion detection), the date and time the footage was recorded, the size
of the footage and also the option to backup particular recorded events.
File List Menu
To access the file list:
1. Access the search option and select the date input area. A keyboard will appear to input the date you would like to
see the recorded footage from.
2. Once the proper date has been entered, highlight and select search to open up the available times for that date.
The days and times that have recorded footage stored on them are highlighted red or green. Make sure there are
days that have recorded footage on them.
3. Select the date you wish to view the file list from.
4. Select the file list button and a separate menu will appear with a list of all the recordings from that day.
5. If you would like to filter out the types of recordings on this list, select what type of recording you would like to
see from the drop down list next to the word “TYPE”. You can view alarm, normal or all.
6. The list displays the following information (from left to right.)
• CH: The channel with recorded footage
• TIME: The time range that the footage was recorded
• SIZE: The size of the file – the larger the file the longer the footage
• TYPE: The type of footage that was recorded (Alarm or Normal)
• BAK: Allows you select video clips to backup onto a USB flash drive
7. The buttons along the side of the list, when highlighted and selected do the following:
• FIRST: Brings you to the beginning of the list (oldest footage first)
• PREV: Brings you back a page if not already on the first page
• NEXT: Brings you forward a page
• LAST: Brings you to the last page of recorded footage (newest footage is last)
• ALL: Selects all footage on the page to be backed up
• REVERSE: Inverses the selected and non selected footage
• BACKUP: Prompts back up of the selected clips. For more information on backup see “Backup” (Pg. 26)
• Exit: Exits the file list menu
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PLAYBACK
Playback Screen
Playback Through DVR
Once you have selected the footage you would like to view, press select and the footage will automatically play. Upon
playing back the recorded footage, options on the bottom of the screen appear for you to manipulate the video. These
options are also accessible though the front panel on the DVR as well as on the remote control.
The options and their functions are as follows: (from left to right on the screen)
1. Rewind: Pressing this rewinds the footage, the more times you press this the faster the footage will
rewind (x2, x4, x8).
2. Slow Forward: Pressing this button slows down the playback footage. The more times you press this, the
slower the video will playback.
3. Play:
Footage plays automatically when selected from the playback menu, so pressing this button
will play the footage if it is paused, rewinding or fast forwarding or stopped. (1/2, 1/4, 1/8 or
normal speed)
4. Pause/Forward: Pressing this button once will pause the playback footage. After that, each time you press this button the playback footage will move forward a frame and pause again.
5. Fast Forward: Pressing this fast forwards the footage, the more times you press this the faster the footage
will fast forward (x2, x4, x8).
6. Mute: Selecting this option will mute the sound from the playback footage. Sound will only play
though if you have an audio supported camera (not included) hooked up to your DVR.
7. Volume Adjust: Adjusting this bar (from low to high) will adjust the volume of the sound from the playback
footage. Sound will only play if you have an audio supported camera (not included) hooked up
to your DVR.
8. Exit: Selecting this option will exit the playback footage and return you to the playback search or
file list option.
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PLAYBACK
COMPUTER PLAYBACK
When you backup footage onto a USB device you can view the backed up footage on your computer. Viewing your
footage from your computer allows you more options for manipulating the video as well as for backing up footage
directly to your computer.
To view footage though your computer:
1. Insert included software CD into disk drive and double click to install the playback software.
2. Follow the installation guide until the end.
3. Once everything has been successfully installed, insert USB device into USB port on computer. Make sure USB
device has backed up footage on it.
4. Open the playback software you installed.
Software Installation
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PLAYBACK
File Viewing
→
→
→
→
Be sure that the playback software is open on your
computer. Instructions differ depending on what files you
would like to open and play:
One Video
1. Select “File” →”Open Local File”. Find the USB device
file, or any other area where backed up footage
would be stored on your computer.
2. Make sure to view . 264 Files.
3. Select the file you would like to view and select “open”.
4. Once you have selected open, the video will NOT play
automatically. You must prompt the video to play.
5. To view the footage you must select “play”, from the
top menu and then scroll down and select “play”
from there. Once “play” is selected, the video will
begin to play.
An Entire Folder
1. Select “File”→ “Open Local Disk”. Find the USB device file.
2. Select the file you would like to view and select “open”.
3. Once you have selected open, the video does NOT
play automatically. You must select “play”.
4. To view the footage you must select “play”. To do this
open the top menu and then scroll down and select
“play”. Once “play” is selected, the video will begin to play.
Multiple Folders
1. Select “file” → ”Open Multiple Disk”, then select the
folders you would like to view and select “OK”.
3. Once you have selected open, the video does NOT
play automatically. You must select “play”.
4. To view the footage you must select “play”. To do this
open the top menu and then scroll down and select
“play”. Once “play” is selected, the video will begin to play.
Note: “Open Local Dir” works the same as Open Local Disk and Open Remote Device only works if the
device is directly connected to computer, which is not supported on this device.
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PLAYBACK
Software Functions
The software has many functions. The drop down
menus allow you to adjust the video, the file menu
allows you to open video files, and settings allows you
to adjust certain settings in the software.
The video functions from the play menu are as
follows:
Play:
Plays the footage
Play Menu
Pause:
Pauses the footage
Stop:
Stops the footage
Backward Frame:
Moves the video back a frame
Forward Frame:
Moves the video forward a frame
Decrease Rate:
Slows down video
Increase Rate:
Moves the video faster
Next Hour:
Moves video forward an hour (if video is over an hour long)
All Video:
This option does not apply to your DVR
Capture Picture:
This option takes a photo of the screen. When you
select this option, you will be prompted to create a file
name and find a save path for the photo. Once you do,
you select “save” and the photo will be taken and saved
under your desired name and location
OSD:
OSD stands for on-screen display, checking and/or
unchecking this selection does not make a difference
to the video
Mute:
Selecting this would mute the sound if you were
viewing footage from an audio supported camera (not
included)
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PLAYBACK
Bottom Playback Functions
If you select the bottom bar from on the playback screen, it will expand to give you playback options as well.
The video functions from the bottom bar are as follows:
1. Minute Bar: 2. Hour Bar: 3. Hour Forward: 4. Capture Picture: 5. Date: 6. Time: 7. Date and Speed: 8. Play: 9. Backwards: 10.Pause: 11.Stop: 12.Backward Frame: 13.Forward Frame: 14.Rewind: 15.Fast Forward: 16.Max/Min: 17.Decrease Screen: 18.All: 19.Increase Screen: 20.ST: 21.(i)/OSD:
22.Volume Control: SN502-4CH
Displays when the footage was recorded and for how long in minutes. You can also adjust
the small box to move to particular parts of the footage
Displays the hour the footage was recorded. (in this photo it is 14:00 or 2:00pm)
Pressing this button moves the footage forward an hour
Takes a photo of the screen. When you select this option, you will be prompted to create a
file name and find a save path for the photo. Once you do, you select save and the photo
will be taken and saved under the desired name and location
This displays the date that the footage was recorded; pressing it will reveal a calendar. The
days that video was recorded and backed up (on device) will be highlighted.
Displays the time that the footage was recorded
Displays the date that the footage was recorded as well as the playback, fast forward and
rewind speeds. (1x, 2x, 4x, 8x, 16x)
Plays the footage
Plays the video backwards in normal time
Pauses the footage
Stops the footage
Moves the video back a frame
Moves the video forward a frame
Rewinds footage. Each time you select, the faster the footage will rewind (2x, 4x, 8x, 16x)
Fast forwards the footage, each time you select, the faster the footage will fast forward (2x,
4x, 8x, 16x). To go back to normal viewing select the bar in the middle
Pressing this will reveal and hide the bottom icon bar
Pressing this will decrease the amount of screens seen on the viewing window
Pressing this will reveal all cameras with recorded footage that are playing back
Pressing this will increase the number of screens seen on the viewing screen
Start operation; allows you to save, delete or change sections of footage. (See Pg 49)
On-screen display, this function is not compatible with your DVR
If you have an audio supported camera (not included), clicking and dragging the square will
turn the footage volume up and down. Clicking the speaker icon will mute/unmute
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PLAYBACK
To save a section of video:
1. Move the cursor (on the green bar) to the section of footage you would like to save.
2. Select the ST icon. A blue bar will appear where you want the video to start saving as well as make the icons next
to the ST icon become usable.
3. To cut footage and save it select the scissor icon next to ST and a time range screen should appear. Type in the
year, month, day and time you would like to start and stop saving the footage, then select “OK.” A Browse screen
will appear. Choose where you would like the footage to save and select “OK”. Once everything has saved properly
a screen will appear and notify you. To view the footage, use the file opening instructions with that saved footage.
4. To delete footage from a file select the “x” icon next to the scissors and a time range screen should appear. Type
in the year, month, day and time you would like to start and stop the footage deletion, then select “OK”. Once
everything has saved properly a screen will appear and notify you.
5. To convert the .264 file to an .avi file select the avi icon next to the x and a time range screen should appear. Type
in the year, month, day and time you would like to start and stop the footage deletion, then select “OK”. A Browse
screen will appear. Choose where you would like the avi footage to save and select “OK”. Once everything has
saved properly a screen will appear and notify you. To view the footage, open it with an .avi compatible video player.
Setting Menu (FOR ADVANCED USERS ONLY)
The settings menu allows you to change functioning of the software. Within this menu option you can
adjust the parameters, find and play specific footage to play (if you have multiple type of footage playing),
select which audio channel will play, adjust the order of play channels, as well as adjust the video quality.
Parameter Settings:
Setting the parameters is for advanced users. It involves establishing parameters within the software. Unless
you are aware of how to adjust these parameters, it is best to leave them at the default levels.
Audio filtrate is for audio supported cameras (not included). It deals with audio in the footage being filtered
for outside noise; this device does not allow the filtration levels to be adjusted, so it is best to leave the
audio filtrate off.
Video Play Settings:
This DVR does not support multiple bars of video so adjusting this function will not make a difference in
your footage.
Audio Channel Settings:
This DVR does not support multiple bars of audio (only one audio channel) so adjusting this function will not
make a difference in your footage.
Video channel Split Setting:
This DVR does not support video channel splitting, so adjusting this function will not make a difference in
your footage.
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PLAYBACK
Processor Amplification Control
This area allows you to adjust the Brightness, Contrast, Hue and Saturation of the playback video.
To adjust the video settings:
1. Open up “Processor Amplification Control”, under the settings menu.
2. Move the bar along the line to make the Brightness, Contrast, Hue and Saturation settings higher or lower.
3. When the settings are adjusted to your liking, select OK.
Help Menu
The help menu option allows you to view what the software you are using is called as well as see which version you
are using. If more updated versions are available, they can be downloaded from www.defender-usa.com
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NETWORK GUIDE
REQUIREMENTS
You will need to have:
The DVR connected to a router
The router connected to the Internet
A PC or laptop that is connected to the same router as the DVR. The PC can be
connected by a wired or wireless connection
Internet Explorer 6.0 or higher (to check your version of Internet Explorer
open I.E. In the top Menu bar select “Help” and then select “About Internet
Explorer”. The version of I.E. will be displayed.)
A genuine and fully updated version of Windows XP, Vista or newer
Note: The computer and DVR need to be connected to the same router for initial setup. A computer will
not always be necessary at the location to view the DVR.
CONNECTING DVR TO A ROUTER
1. Power off the DVR by removing the power
cable from the back of the DVR.
2. Connect the included network cable to the
back of the DVR in the Ethernet port (LAN).
3. Connect the other end of the network cable
to an available port on the router.
4. Power on the DVR by reconnecting the
power cable to the back of the DVR.
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NETWORK GUIDE
Finding your DVR’s IP Address
By default, the DVR IP mode is set to DHCP. This means the DVR will automatically retrieve an IP address from the
router that it is connected to. Unless your network requires a static IP address leave the DVR IP mode set as DHCP.
1.
2.
3.
4.
Press “Menu.”
Enter password if prompted. The default password is 123456.
Select “NETWORK SETUP.”
Make sure the “IP Mode” is set to DHCP. This setting is acceptable for most users.
• If the IP mode is not set to DHCP, use the drop down list next to “Type” and change the type so that it is set to
DHCP. You must hit “Apply” and exit for the DVR to restart and retrieve an IP address
5. Write down your IP address, port and web port. This information will be used in the next few steps to view the
DVR on your computer as well viewing the DVR over the Internet.
ONCE ACQUIRED,
YOUR IP ADDRESS
WILL APPEAR HERE
→
Note: If your router does not support DHCP, contact your network administrator to supply you with
the proper IP information. If the DVR needs to store PPPoE (DSL/ADSL) settings contact your ISP
(Internet Service Provider) for the proper IP address settings.
Preparing Your Computer for Viewing the DVR:
Every computer that is accessing the DVR will need to be configured to download and run ActiveX controls. This
change only needs to be made one time on the computer that is accessing the DVR. This can be done by following
either of the two methods below.
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NETWORK GUIDE
Method 1:
1. Open up Internet Explorer.
2. Click on TOOLS.
3. Click on INTERNET OPTIONS.
4. Click on the SECURITY tab then the CUSTOM
LEVEL button.
5. Change the ActiveX settings listed below.
• Download signed ActiveX controls:
PROMPT or ENABLED
• Download unsigned ActiveX controls:
PROMPT
• Initialize and script ActiveX controls not
marked as safe:
PROMPT
• Run ActiveX controls and plug-ins:
ENABLE
• Script ActiveX controls marked as safe for
scripting:
ENABLE
If this is an option:
• Allow automatic prompting for file and
code downloads:
ENABLE
6. Click OK.
7. Click “apply”.
8. Close the options window.
This method needs to be done on every computer you wish to view your DVR from.
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NETWORK GUIDE
Method 2:
Add the DVR’s IP address to the Trusted Sites in Internet Explorer.
1. Open up Internet Explorer.
2. Click on TOOLS.
3. Click on INTERNET OPTIONS.
4. Click on the SECURITY tab.
5. Click on TRUSTED SITES.
6. Click on the SITES button.
7. Type in the IP address of the DVR in the following format:
http://192.168.0.108 and click ADD.
8. If “Require server verification (https:) for all sites ...” is selected you will need to uncheck the selection box.
The IP address used in the example above is for internal
network viewing. If you are trying to access the DVR from a
remote location you will add the “External IP Address” to the
trusted sites list. See Finding your External IP Address.
9. Change the default settings for the TRUSTED SITES zone to low.
Click on DEFAULT LEVEL and change the security level of the zone
to “Low”. This can be done by running the slider to the bottom.
This will allow ActiveX controls from the DVR to be downloaded
and the DVR to be viewed on the computer.
10.Click “Apply”.
11.Click “OK”.
Viewing Your DVR on Your Computer
Now that the computer is prepared to install the necessary ActiveX changes listed above you are ready to start viewing
the DVR using your computer. Using Internet Explorer, type the IP address of the DVR into the address bar using the
following format: http://192.168.0.108 and press ENTER.
If the computer and the DVR are connected to the same router you can use the internal IP address to view the DVR.
If the computer is not connected to the same router and is at a remote location you will need to use the external IP
address for the DVR to view the DVR from that computer.
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NETWORK GUIDE
Log in to the DVR (Using Internet Explorer):
By default the DVR will require a user to input a password before being able to view the DVR online. The default
password for the web interface of the DVR is: 123456
Installing the ActiveX controls:
There will be a yellow information bar that pops up below the address bar in Internet Explorer. Click on the yellow
information bar and then select “Install This Add-on for All Users on This Computer…”. Please be patient as the
installation process can take 1-2 minutes.
If your ActiveX settings are set correctly you will see the following dialogue box.
Click “RUN”.
Once everything has installed and loaded, you will see the web player and the connected cameras.
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NETWORK GUIDE
VIEWING YOUR DVR OUTSIDE OF YOUR NETWORK
Now that you have successfully viewed your DVR and cameras from a computer connected to the same router it is time
to set up your router to view the DVR while at a remote location. This process is called “Port Forwarding” and you can
find detailed instructions on how to complete the required steps at:
Option 1
www.defender-usa.com/network
Option 2
www.portforward.com
BEFORE YOU BEGIN PORT FORWARDING YOU WILL NEED:
 The DVR connected to a router
 Your computer hooked up to the same network/router as the DVR
 The brand and model number of your router (this is usually located
on the back or bottom of the router)
 Internet Explorer 6.0 or higher
 The Internal IP address of your DVR
 The port and web port numbers that the DVR is programmed to
run off of. To view what ports are being used with your DVR see
the network setup menu on your DVR.
Note: Port forwarding is required if you want to view the DVR from a computer that is not
connected to the same router.
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NETWORK GUIDE
OPTION 1: (recommended)
This option gives you an audio enabled video that has step-by-step instructions on how to port forward your DVR for
your specific router.
1. Open up your web browser and go to:
www.defender-usa.com/network
2. Once the site has loaded you will see a list with photos of different DEFENDER DVR models, select the SN502-4CH.
2. You will then see a list with photos of different types of routers. Select the router most similar to yours.
3. Once selected, another program will appear in a separate screen, select the get started icon in the bottom left
corner.
4. Make sure the volume is at a reasonable listening level on your computer and follow the instructions given in the
appear window.
5. Once you have completed port forwarding, see TESTING PORT FORWARDING on Pg 59.
Select your router model
Select your DVR (SN502-4CH)
SN502-4CH
Follow instructional video
PLEASE MAKE SURE TO FORWARD PORT 80 AND 9000 FOR ONLINE VIEWING. IF YOU WOULD LIKE
TO USE MOBILE VIEWING, BE SURE TO FORWARD PORT 1024 AS WELL.
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NETWORK GUIDE
OPTION 2:
1. Open up your web browser and go to:
www.portforward.com
2. Once the site has loaded, scroll down to the large list of routers.
3. Find the type of router you have and select it.
• If you cannot find your exact router, select one that is similar to your router or made by the same company
that made your router
4. Once you select a router an advertisement will appear – select the “click here to skip this advertisement” text in
the top right corner.
5. On the next page there is a list of programs that require port forwarding, try to find instructions on port
forwarding a DVR, if you cannot find any you can select any type of system as the instructions for port forwarding
are similar for all products.
6. Follow the step by step instructions for your router on www.portforward.com. Be sure to use the set ports on the
DVR (Default = Port 80 and 9000).
• The instructions will walk you through the port forwarding process from start to finish. Your router may
require a user name and password, if you do not know this you may have to contact your Internet service provider.
7. Once you have completed port forwarding, see TESTING PORT FORWARDING on Pg 59.
Go to www.portforward.com
Port forward Home page
Select a Router most similar to yours from list
NOTE: www.portforward.com is not affiliated with DEFENDER.
PLEASE MAKE SURE TO FORWARD PORTS 80 AND 9000 FOR ONLINE VIEWING. IF YOU WOULD LIKE
TO USE MOBILE VIEWING, BE SURE TO FORWARD PORT 1024 AS WELL.
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NETWORK GUIDE
TESTING PORT FORWARDING
If you would like to see if your port forwarding worked, follow these steps :
1. Open a web browser and type in www.whatsmyip.org.
2. Your External IP address will be listed on the top center of the screen, make sure to write it down. This is the
address that you can use when not at home to connect onto your DVR.
3. Open another web browser.
4. Type in www.canyouseeme.org. This site also allows you to see your external IP address.
5. You will see your external IP address and underneath it you will see a box saying “what port?”
6. In the box, put the port numbers you set the DVR to. The default ports are 80 and 9000 (you have to forward both,
please make sure you check both ports.)
7. Click the check button and scroll down.
8. You will see a message that tells you that it can successfully see your port. This means you have successfully port
forwarded.
9. If you receive an error message please view “IF YOU CANNOT CONNECT” on Pg. 60. If you’re still having trouble you
can always contact DEFENDER’s 24/7 support team.
Write down your external IP address
Type in your the port you forwarded (Default port is 80)
NOTE: www.whatsmyip.org and www.canyouseeme.org are not affiliated with DEFENDER in any way.
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NETWORK GUIDE
IF YOU CANNOT CONNECT
If the remote viewing does NOT connect it could be due to one of the following issues:
• Make sure the browser is Internet Explorer 6.0 or higher and is on a Windows PC
• Make sure you forwarded both port 80 AND 9000 for TCP and UDP
• Make sure you properly installed of the controls (selected the yellow pop-up bar and ran all controls)
• Check all your network connections and go through the above steps again to make sure a configuration
error was not made. You may have to configure PPPoE settings to match the settings provided to you by your
Internet Service Provider (ISP). Consult your ISP for more information on your PPPoE settings
• Port forwarding is not set up correctly. Re-review the instructions on www.defender-usa.com/network and/
or www.portforward.com to check if you set port forwarding up correctly
• A pop-up blocker is preventing the ActiveX controls from prompting you to install
• Your router is blocking your computer from using the external IP address from the same network as the DVR.
Try connecting to the External IP Address from a computer that is not connected to the same network
• Port 80 is being blocked by your ISP (Internet Service Provider). Try changing the HTTP port to 2000. Port
forwarding will need to be setup for the new port
• A DSL modem is preventing the connection because it is on a different sub-network. Contact your Internet
service provider to assist with bridging the modem and router together
Error / Page cannot be displayed
Note: If you are having any problems with port forwarding, you can always contact DEFENDER’S 24/7
technical support.
Note: DEFENDER technical support cannot troubleshoot modems, since changing these settings can potentially render your modem inoperable. Bridging or any other modifications to the modem
will need to be completed by the Internet service provider.
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NETWORK GUIDE
TO VIEW ONLINE SOFTWARE USING EXTERNAL IP ADDRESS
1. Open your Internet Explorer and type in www.whatsmyip.org and press enter. This will direct you to a website
that lists your external IP address on the top of the page. Write down your external IP address.
2. Open another Internet Explorer window and type in your external IP address, followed by the port you forwarded
for your DVR in the following format. http://74.123.3.34:80.
3. Follow the login screen for your DVR. The default password is 123456.
4. Install any ActiveX controls or software settings that may appear.
5. Once everything is properly installed, you will be viewing the online software. (Online software instructions can
be found on Pg 65).
DDNS (Dynamic DNS)
Instead of having to type in the IP address to access the DVR online you can use DDNS to create an easy to remember
website name. The DVR has a DDNS provider web address built into it. The following instructions are for DYNDNS.org.
DYNDNS.org is not owned nor operated by DEFENDER and therefore support for DYNDNS.org will be done through
their website.
To Configure the DVR to Work with DDNS:
1. Press Menu on the DVR and select “NETWORK”.
2. Highlight and select “DDNS setup”.
3. In the drop down menu next to “DDNS”, highlight and select to “ON”.
4. In the drop down menu next to “Server”, highlight and select “dyndns”.
5. Fill out the host name, user name and password that you use for the DynDNS account you will create in the
following pages.
Fill out DDNS setup with DYNDNS account information
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NETWORK GUIDE
DynDNS SETUP
The following instructions are for DYNDNS.org setup
1. On a computer that is connected to the same router as the DVR, open a web browser and type www.dyndns.org
in the address bar.
2. Create a new account by clicking the “Create Account” link in the top right hand corner of the site.
3. Enter your preferred user name, email address, and password.
4. Optional information can be left blank, unless you would like to enter it.
5. Read and agree to the acceptable use policy by checking the box and click “Create Account”.
6. An account verification email will be sent to the email address you supplied. You will need to follow the
instructions listed on DNYNDS.org in order to complete the account activation.
• The next page has information about creating your host name
DynDNS home page
DynDNS Account Setup
DynDNS Account Confirmation
Note: The DynDNS sites are not owned nor
operated by DEFENDER and therefore
support for these services will be
done through their web site.
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NETWORK GUIDE
LOG INTO THE ACCOUNT AND SETUP A DDNS HOST
To set up a DynDNS name for your DVR:
1. Enter the DYNDNS.org user name and password you created and click login.
2. Click on the “Services” button located on the menu bar.
3. Click on the “Dynamic DNS” link.
4. Click on the “Get Started” link located on right side of the screen.
5. Type in a desired host name. We recommend you use your name, family name or your business’ name, as long as
it is easy to remember.
6. Choose a domain name from the drop down menu. We recommend using dyndns.org.
7. In the IP address field, type in the external IP address that your DVR is connected to.
8. Leave all of the other options as they are, and click “Create New Host”.
9. Follow on screen instructions to activate and view your free DDNS host name.
10. Be sure to input the proper account information on your DVR’s DDNS setup menu before viewing.
↑
Select the Services Button
↑
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↑
Select “Get Started”
Select Dynamic DNS
Insert account info
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NETWORK GUIDE
TO VIEW DVR THROUGH HOST NAME
1.
2.
3.
4. Ensure that all your DYNDNS account information is entered into your DVR’s DDNS setup screen. Open Internet Explorer and type in your DVR’s host name that you created on your DYNDNS account.
You will be prompted for a Password.
Default Password: 123456
Click OK and the DVR software and footage will appear.
Note: If using a port other than 80, the port must be specified after your host name
LOGGING INTO SOFTWARE
If you created a DYNDNS account, type in your account’s host name in Internet Explorer. If you didn’t create an account
you can use your external IP address in Internet Explorer (if on a different computer) or your DVR’s internal IP address
in Internet Explorer (if on a computer connected to the same router).
Before you view the online software you are asked to login with a password, you can use the admin or user password
and the footage will appear.
The login screen also has the option to adjust which connection you are viewing the software with (internet or LAN).
Leave this option set to Internet.
Default Password:123456
Once the password is inserted, select login and the DVR software and footage will appear.
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ONLINE SOFTWARE
This is what the online viewing software will look like in live view:
Just like the DVR menu, submenus have certain functions that have the
same meaning:
• Next:
• Default: • Apply:
• Exit: SN502-4CH
This software can be used with many DVR’s and this option will allow you to adjust settings
for more cameras (as other DVRs may come with more camera channels).
To restore all settings to the default settings select the “Default” button on the bottom of the screen
To save changes select “apply” at the bottom of the screen
To exit the menu, select “exit” at the bottom of the screen
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ONLINE SOFTWARE
Live Mode
The fist tab along the top of the screen for the online viewing allows you to view the DVR in live mode. From this
mode the buttons along the side and their functions are as follows:
1. PTZ Camera Controls:
Selecting this function opens up PTZ
control menu. For more information see
“PTZ options” on Pg 67
2. Cruise Setup:
This function allows you to setup
directions for the PTZ to follow, the PTZ
camera will cruise through your set
positions and times. Not all PTZ cameras
have this function. For more information
see “PTZ options” on Pg 67
3. Record: Pressing this button prompts the DVR
to record footage directly onto your
computer. To stop the recording, press
the record button again. The recorded
footage will automatically save to the
selected location on your computer.
To select a location see “Settings”
information on Pg 74
4. Capture:
Pressing this button prompts the DVR
to take a snapshot of the screen and
automatically save the picture to the
selected location on your computer. To
select a location see “Settings” on Pg 74
1
4
5
6
7
2
3
9
8
10
5. Close/Open Window: Selecting this icon closes all the windows in live mode revealing a blank screen. Click this
icon again to open all windows back up
6. Single Screen View: Selecting this will open up a full screen view of the screen you have highlighted
7. Quad Screen View: Selecting this will open a quad screen view of all 4 cameras.
8. 8 Screen View:
The software is adaptable for other DVRs, selecting this would show 9 screens for an 8
channel DVR
9. 16 Channel View: The software is adaptable for other DVRs, selecting this would show 16 screens for a 16
channel DVR
10.Volume Control: This controls the volume if an audio supported camera or microphone is connected (not
included). Pointing and dragging the mouse across the volume bars turns the volume up
and down. To mute the sound, click the speaker icon next to the volume bars
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ONLINE SOFTWARE
PTZ OPTIONS
The controls for the PTZ camera are as follows:
Zoom:
Pressing the + zooms in and pressing the –
zooms out
Focus:
Pressing the + focuses the picture and pressing
the – takes the focus away, many PTZ cameras
do this automatically
Iris:
Pressing the + lets in more light and pressing
the – takes light out of the picture, many PTZ
cameras do this automatically
Directional Keys: Clicking on the directional arrows moves the
camera around
To set up cruise:
1. Using “Set”, or manually typing the number in, select the
channel that the PTZ camera is hooked up to in the type box.
2. Move the camera to the places you would like the PTZ camera
to cruise to and click the load button at each desired position.
3. If you select the “CLS” button, the set positions will be cleared.
4. Click save once you have set all positions you would like to
cruise to.
5. To start the PTZ cruise select “Cruise”, to stop the PTZ cruise
select “Cruise” again.
OTHER MOUSE OPTIONS
When you right click the mouse a separate menu appears and allows you to preform the following functions:
• Open or close individual windows:
• You can also open/close all screens: • Start recording:
• Stop recording:
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Click on the screen you would like to open/close. It should have
a red box around it then right click your mouse and select open/
close window
Right click and select from menu
Right click and select from menu
Right click and select from menu
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ONLINE SOFTWARE
PLAYBACK
This tab allows you to search, view and backup previously recorded footage that is stored on your DVR’s HDD. You can
also narrow down your search by type of footage and what camera it was recorded from.
To search through footage:
1. Select the date you would like to view the footage from on the calendar by double clicking on the particular date.
If the date has available footage, it will be in bold.
2. Make sure the menu is not being accessed, if the DVR’s menu is being accessed by another user, you will be unable
to retrieve or view footage.
3. It should take a few moments to load the available footage. The footage will appear in the space below the calendar.
4. The list will display the footage in the following format:
• The time the footage was recorded; the channel the footage was recorded on, the size of the footage
5. Select the footage you would like to view from this list and double click it to play it.
6. If you would like to refresh to the newest footage being recorded, select refresh. The most recently recorded
footage will appear at the bottom of the list.
To narrow down footage to search through:
1. Using the scroll lists located under the calendar, select the camera and type of footage you would like to view.
2. Select “search” and only the type of footage from the camera selected will be displayed in the list below.
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ONLINE SOFTWARE
Playing Back Footage:
When you prompt video to play, it may take a few minutes to load, then the footage will begin playing automatically.
The bottom of the screen will have the playback options.
The playback options (from left to right) are as follows:
Pause/Play: Pressing this pauses playback. If the video is currently
paused, pressing this button again will prompt the video to
begin playing.
Stop: Pressing this will stop the footage from playing and a blank
screen will appear. Pressing play after you have stopped the
footage will play the selected footage from the beginning.
F.F: Fast forward. Selecting this option fast forwards through
the footage. The more times you select this, the faster the
footage will fast forward (2x, 4x, 8x, 16x).
Slow: Selecting this option slows the playback footage down. The
more times you select this, the slower the footage will play
(2x, 4x, 8x, 16x).
Next Frame: Selecting this moves the footage forward a single frame.
264 to AVI: Selecting this will convert previously backed up or recorded
footage from a .264 file to an AVI file. This will make the
footage playable on more video player devices.
• When selecting this you will be asked to select the video
you want converted as well as where you want the video
converted to (source and destination file)
• Once you have selected the video and save folder, select “Convert”
• It should take a few moments to convert the footage.
Once the footage is converted an alert will appear and
notify you that the conversion is complete
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Volume: If you have an audio supported camera connected, clicking
and dragging this will turn the volume of the playback
footage up and down.
Backup: Pressing this will backup the selected video to your computer.
The backed up footage will automatically save to the selected
location on your computer. To select a location see “SETTINGS”
screen information on Pg 74.
Replay: Selecting this will replay the last footage played.
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ONLINE SOFTWARE
SETUP
This tab allows you to go through particular settings and make adjustments to the DVR. The menu options you can
adjust include:
• Record
• Alarm
• PTZ
• Network
• Setting
• Host Info
Each function works much like the menu option on the DVR.
Record Mode
The DVR allows you to choose whether it always records, or if it records based on a schedule that you set up yourself.
To program your DVR to always record:
1. Select the drop down menu beside “Record Mode”.
2. Highlight the word “Power Up” and press select.
3. Select “Apply” to save settings.
Record Options
To set your DVR for schedule record:
1. Select the drop down menu beside “Record Mode”.
2. Highlight the words “TIMER” and press select.
3. Select “apply” to save settings.
To set your record schedule:
This DVR allows you to set different schedules for each channel as well as set what days the DVR will follow the set
schedule. You can also select if it constantly records or if it only records when motion or the alarm is detected.
1. From the record setup menu on your DVR, make sure your DVR is set to “TIMER RECORD”.
2. Select the word “SCHEDULE” beside the record mode drop down list.
3. This will bring you to a separate menu.
4. Select the drop down list beside the word “CHANNEL” and highlight the camera you would like to set a schedule for.
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ONLINE SOFTWARE
To change the schedule:
1. At the bottom of the schedule area, select the type of recording you would like to insert at particular days and
times and press select.
• (Red): Alarm record: Records when motion or alarm is detected
• (Green): General Record: Constantly records
• (White): No Record
2. In the schedule area, click on the day and time you would like to adjust (to record, alarm record or no record). The
time slot will fill with the corresponding color.
3. Repeat for all wanted times and days in the week for each desired camera (or all cameras).
4. Once you have set all schedules to the cameras, days, times and settings select “apply” to save settings.
Schedule Copy Function
Selecting the COPY button will copy one day’s schedule and paste it into other days that you specify. This is useful if
you customize a schedule for a particular day and would like to apply that same schedule to another day.
To copy one day’s schedule to another day:
1. Select the drop down menu beside the word “Copy”.
2. Highlight the day you want copied.
3. Select the drop down menu beside the word “Set to”.
4. Highlight the day you want the copied schedule to be pasted into.
5. Press the “copy” button and the the copied schedule will appear in the selected days.
6. Once you have completed all desired schedules, select “apply” to save settings and “exit” to exit back to record setup menu.
Schedule adjust
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ONLINE SOFTWARE
Alarm Setup
The alarm menu on the online software allows you to adjust for motion detection, motion detection area and motion
detection sensitivity.
Motion Detection
This menu option allows you adjust the motion detection settings for each individual camera. The settings you can
adjust include turning motion on or off, adjusting the sensitivity and selecting the motion detection area.
To change the status of motion detection for each camera:
1. Select the status drop down list under to the camera you would like to turn the motion detection on/off.
2. Select on or off from the drop down list to turn the motion detection on or off for that camera.
3. Repeat for all desired cameras.
4. Select “apply” to save the changes.
To change the sensitivity of motion detection for each camera:
1. Select the sensitivity drop down list under the camera you would like to adjust the motion detection sensitivity.
2. Select 1 to 4 from the drop down list to adjust the sensitivity. 1 is the lowest sensitivity and 4 is the highest
sensitivity.
3. Adjust the sensitivity for all desired cameras.
4. Select “apply” to save the changes.
MD Area
This setting allows you to adjust particular areas of each camera where motion will and will not be detected. This is
good if you have a camera pointed to something that is always moving, such as a busy road. This way the DVR only
records motion that is out of the ordinary, thus saving you HDD space.
To adjust the MD area
1. Select the setup option under to the camera you
would like to adjust the motion detection area and
a separate screen will appear with a red mask on
the picture and a grid.
2. The screen is fully red; this is because the DVR is
automatically set to detect motion throughout the
whole screen.
3. To adjust the MD area for the desired cameras,
highlight the squares where you do NOT want
motion detected and press select. When the area
is no longer shaded in red, the area will no longer
detect motion.
4. Once motion detection areas have been
determined, exit the screen by right clicking or pressing “esc” and select “apply”, to save settings.
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ONLINE SOFTWARE
PTZ Setup
PTZ setup allows you to input information for the connected PTZ camera. (PTZ cameras not included). The information
must be setup according to the PTZ camera so that the DVR and online software works with your PTZ camera and all
its functions.
To input the PTZ information:
1. Find which camera channel the PTZ camera is hooked up to and from that row, select the proper information for
each PTZ camera connected from the drop down menu on your DVR.
2. The information to select should be specified in the PTZ manual.
3. Once all the correct information is inputted into the online software, select “apply” to save changes.
NETWORK SETUP MENU
The network setup menu is your gateway to viewing your footage online. This menu holds the information you need
about your DVR to set up online viewing. As you have already set up your networking viewing, the network menu can
be used for reference purposes. The options and selections in this network setup menu are the same as the network
menu on your DVR. For more information on your network menu and what it consists of please see “Network Setup
Menu” on page 22 of this manual.
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ONLINE SOFTWARE
Settings
This tab allows you to adjust general settings for your online viewing software and DVR. The settings you can adjust
include the Internet bandwidth, the file save path, password enable, changing the password, and daylight savings
adjustment.
Internet Bandwidth
Internet bandwidth is the transmission speed of your connection to the Internet. You need to know your bandwidth
speed when changing this setting. To see what your bandwidth is you can go to www.bandwidthplace.com and have
your bandwidth tested.
• To adjust the bandwidth on your software, click on the scroll list next to “Internet bandwidth” and select the
bandwidth of your choice. The higher the bandwidth, the better the video quality.
File Save Path
You can adjust where the files you capture, record and backup will save on your computer.
To change where the files are saved:
1. Click the (…) box next to the save path area and a folder browse screen will appear.
2. Find the area you want the files to be saved to and double click the area.
3. Select OK.
4. The file you want the footage/pictures saved to will appear in the box.
5. Select “apply” to save settings.
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ONLINE SOFTWARE
Password Setup
This menu selection allows you to enable password protection as well as set a new password for the user and admin
accounts on your DVR.
To enable password protection:
1. Select the scroll bar next to “password enable” and list will appear.
2. Select to turn the password enable to “on”.
3. Select “apply”, to save your changes.
To change the password
You have the option to change the password for user and admin, a user will only be able to access the search menu to
view saved footage, where admin will be able to access anything in the menu. Both default passwords are 123456
1. Make sure password enable is set to ON.
2. Select the • • • • • box next to the password you would like to change and a keyboard will appear.
3. Type the password you would like then select enter to close the keyboard.
4. Type in the same password again next to “confirm” to confirm the password then select enter to close the keyboard.
5. Once you have input the passwords to your liking, select “apply”, to save your changes.
DST
DST stands for daylight saving time; you can adjust the DVR to change its time for you when daylight saving time
approaches, so you don’t have to go back and do it yourself. You can also customize when the DVR changes for DST.
To turn the DVR daylight saving time on:
1. Select the scroll bar next to DST and list will appear.
2. Select “On” to turn the DST on.
3. Select “Apply”, to save your changes.
To set the DVR to adjust for daylight saving time on its own:
1. Select the scroll bar next to DST and list will appear.
2. Highlight default and press select to turn the automatic DST adjustment on.
3. Select “Apply”, to save your changes.
To customize the DVR’s daylight saving time adjustment:
1. Select the scroll bar next to DST mode and list will appear.
2. Select custom and a custom list will appear.
3. Adjust the time you want the clock to go back an hour by adjusting the week and month next to “start time”.
4. Adjust the time you want the clock to go forward an hour by adjusting the week and month next to “end time”.
5. To adjust the week and month, use the drop down list, highlight the week and/or month you want and press select.
6. Once everything has been adjusted to your liking, select “apply” to save your settings.
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ONLINE SOFTWARE
Host Info
This area shows you information about your DVR system. The information you view cannot be changed.
HDD Status: Shows you how much space (in GB) you have available on your HDD
Available Time: The available recording time you have left on the HDD (in hours)
Soft Version:
This area shows you the software version of the online viewing software
Mac Address:
This is the DVR identification
500G
7
LOGOUT
Clicking on this tab logs you out of the online software and DVR viewing. When this tab is clicked the software will
shut down, the screen will refresh and go to the initial user login.
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MOBILE VIEWING
MOBILE VIEWING
This DVR is compatible with iPhone, BlackBerry, Windows Mobile and Symbian operating systems on 3G networks.
Before you can access your DVR on a mobile phone you must make sure that the DVR has the proper network settings,
has been port forwarded, and that you have the proper viewing software on your phone.
Set User name, password and port on DVR:
1. Go to Mobile setup on the DVR.
2. Insert the user name and password which a mobile user would use to access the DVR footage.
3. Insert a port for the mobile footage to run from. Port 1024 is a good default port to use. Make sure that you port
forward this port on top of the other two ports.
4. Select “apply” to save your settings.
Port Forwarding:
Follow the port forwarding instructions found in the “port forwarding section” of the manual and use the port
assigned in mobile viewing setup screen. Be sure to forward the mobile port IN ADDITION to ports 80 and 9000.
iPhone Viewing
Before viewing your DVR footage from your iPhone, please ensure that you have iTunes set up on your computer, an
activated iTunes account and that you have port forwarded an extra port for mobile viewing.
From your computer or iPhone:
1. Open your iTunes program and access the iTunes store.
2. From the iTunes store, search “aplayer”.
3. The “aplayer” application will then appear.
4. Click on the application, open the download page and then download “aplayer”.
5. The downloaded file will then be under your applications in your iTunes library.
6. Connect your iPhone to your computer.
7. Your iPhone will then be displayed under “Devices” to the left in the iTunes menu, open the device.
8. Open the applications menu from the top tab area and select “sync applications” and then select “aplayer” to add
the aplayer application to your iPhone.
9. The aplayer application will now appear on your iPhone screen.
From your iPhone:
1. Open and run the aplayer application.
2. Select the setup icon in the bottom right corner of the screen.
3. Fill in the following information:
Server IP: Input your DVR’s IP address
Port: Input the port you forwarded for your mobile setup. Ensure that this port is also listed under
mobile settings on your DVR
User ID:
Input the user ID that you have set under the mobile settings on your DVR
Password: Input the password that you have set under the mobile settings on your DVR
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MOBILE VIEWING
4. Once all the proper information has been entered on your iPhone and on your DVR. Press the Back button in the
top left corner of the iPhone screen.
5. Press the play button in the bottom left of the screen to start playing live footage from your DVR.
6. Fore more information on the aplayer, please review the buttons and connections below.
BUTTONS AND CONNECTIONS
1. Viewing Screen
2. PTZ controls
3. Channel selection keys
4. Play & Pause
5. Snapshot
6. Full screen
7. Next group of channels (N/A for this DVR)
8. Setup
Note: Although the viewing software is
free, you must have an iTunes account
to download it.
1
3
2
4 5 6 7 8
BlackBerry Viewing
Before viewing your DVR footage from your BlackBerry, please ensure that you have the blackberry desktop manager
installed on your compute and you have port forwarded an extra port for mobile viewing.
From your computer:
1. Connect your BlackBerry to your computer and open up the BlackBerry desktop manager.
2. Select the “Application Loader” option from the main menu, from there, select the “Start” button for adding/
removing any applications to your BlackBerry.
3. Browse and select the .alx file from the blackberry folder on the software CD and click “Next”.
4. Once installed on your BlackBerry, select the “Finish” button to complete the installation.
From your BlackBerry:
1. The installed software will be located in the “Downloads” directory from the menu.
From the downloads
menu, select the software icon
to start the application.
2. Once the program has started, select the settings icon , from the settings screen, input the following
information.
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MOBILE VIEWING
Host: Port: Input your DVR’s IP address
Input the port you forwarded for your mobile setup. Ensure that this port is also listed under
mobile settings on your DVR
User:
Input the user ID that you have set under the mobile settings on your DVR
Password: Input the password that you have set under the mobile settings on your DVR
Default: Input the channel you would like to start watching - the program allows you to change channels
once the footage has loaded
Wi-Fi:
If connecting with mobile network select “No” for this option, if connection through a wireless
network, select “Yes” for this option 3. Once you have input all the proper information, select “Save” to save the information and close the settings
screen.
4. Once the settings screen is closed, select the play button
to begin playing the footage.
5. For more information on the BlackBerry player, see the buttons and their functions below.
1.
2.
3.
4.
5.
Play
Camera Select
PTZ Controls
Settings Menu
Full Screen View
3
1 2
4
5
Windows Mobile setup
Install viewing software, from your computer:
1. Connect phone to computer and open the memory card folder.
2. Insert included CD into drive and open up to view files.
3. Copy and paste the viewing software onto the phone’s memory card or installation folder.
From your phone:
1. Open up the area that the software was saved to.
2. Select QQeye software to open. If prompted where to install the program, choose storage device.
3. Once a file location is selected, select install. The program will begin to install.
4. Once the program installs, run the QQeye program from your applications. The main program screen will display.
5. Navigate to settings and press enter.
6. The following information needs to be inserted:
User name: This is the user name you inserted for mobile settings on your DVR
Password: This is the password you inserted for mobile settings on your DVR
Server: This will be the IP address of the DVR
Port: This will be the mobile port you forwarded and specified on the DVR to view mobile settings
we recommend using port 1024
Channel: This will be the camera you would like displayed when you view your DVR
SN502-4CH
78
MOBILE VIEWING
7. Once the correct information has been inserted, select “OK” and a separate screen viewing your selected channel
will appear.
8. The mobile software allows you to change channels, control a PTZ camera as well as capture a video.
9. If you capture a picture it will be stored in the same file location the program was installed.
10. You can convert normal display to full screen display by clicking the screen from on mobile device.
Symbian Mobile
From your computer:
1. Connect phone to computer and open the memory card or installation folder.
2. Insert included CD into drive and open up to view files.
3. Copy and paste the viewing software onto the phone’s memory card folder.
From your mobile phone:
1. Open the file location, and open up the QQeye.sis file. Note: Directions may vary on the type of phone that is
being used. Refer to your phone instruction manual on how to access files from your mobile device.
2. The phone will begin preparation to install.
3. Once preparation is complete, the phone will request permission to install. Select “YES”.
4. You will then be prompted to choose where you want the file to install (Phone memory or card memory, you can
choose either location.)
5. Once you have selected where you would like to install the program, select “continue” and the program will
install.
6. Once the program has installed, go to applications and open the program.
7. Upon opening the program, you will be prompted to insert the following information:
Default access point: Choose the access point used to access the Internet
Server address: Input the DVR’s External IP address in this section
Server Port: Insert the set port for the Mobile connection
User name: Insert the set user name, this was specified on the DVR, under mobile setup
Password: Insert the set password, this was specified with the user name, under mobile setup on the DVR
Channel: Select the channel you would like to view from the start up
8. Once all the proper information has been inserted select “Done” to save your settings and start viewing the
mobile viewing software.
9. For a full screen view, select the footage being displayed.
Note: Directions may vary depending on the type of phone that is being used. Refer to your phone’s
instruction manual on how to access files from your mobile device.
SN502-4CH
79
DVR TROUBLESHOOTING
The cameras are not
sequencing
•
•
•
Nothing is recording but all the •
images are appearing on screen •
•
•
The camera picture is too dark
•
•
•
•
•
My night vision will not turn
on/I can’t see at night
•
•
The video plays choppy when
viewing live footage online
•
•
•
The browser keeps freezing/
won’t let me play the footage
•
•
•
SN502-4CH
Check if you have sequence turned on under the camera menu options
You must initiate the sequencing to get it to start by right clicking and
selecting start auto sequence from the sub menu. Then the cameras
will sequence according to the sequence dwell time
You must be in live viewing mode
You must initiate the recording to start by pressing the record button
Check under Record Setup in the main menu to make sure all the
cameras are set to ‘ON’
Check your record schedule to make sure the DVR is set to record that
present hour
Verify that the HDD is installed and formatted in the device menu
Adjust the cameras brightness settings under Main
Menu>Camera>Color
Try moving your camera to a brighter area
Make sure the camera is not pointing directly into a light source
If using at night, make sure subject is no more than 15ft away from
camera. The LEDs need to reflect off an object to display an image
If using during the day, your camera may not be getting enough light
on it. Adjust the sunshade (top of camera) to let more sun hit
the camera
Night vision turns on automatically on the cameras when the sensor
detects a lack of light. If your cameras are in a space with too much
light, the night vision will not turn on
The night vision cameras are made to see 10-15 ft away in the dark. If
you have the cameras in an open area the night vision will be reduced.
The IR LEDs need to reflect off an object to display an image
When multiple people view the DVR at the same time, it slows the
connection to the DVR. Try accessing the DVR at a later time
This could be due to the speed of your Internet connection. Check
with your Internet service provider if the video seems to be choppy no
matter when you check it
It is normal for there to be a small time delay between the camera live
footage and the network viewing
Make sure you have an up to date browser to view the footage with
the proper ActiveX options
Make sure the browser is Internet Explorer, the software will not play
on any other browser
Download all Windows Updates to make sure you have the latest
version of Windows and Internet Explorer
80
DVR TROUBLESHOOTING
Cannot power off DVR
•
The DVR is set to run as long as it is plugged in. To power off the DVR
disconnect the power cable
Playback video is choppy
•
Check the FPS for each camera that is recording the choppy video.
Refer to your settings in the main menu. The more FPS the smoother
the video. If the FPS is set too low the video will appear choppy
The schedule is not recording
properly to my set times
•
Check to see if you have the proper time set on your DVR. Refer to the
instruction manual under System → Date and Time (Pg. 35)
Double check your schedule record times – you may have it set on the
no record function
Remember that the DVR works on a 24 hour clock. 13:00 would be 1
o’clock PM
•
•
There is a beeping noise
whenever motion is detected
•
Buzzer is set to on, go to the alarm set up and turn the buzzer
function off
I cannot see (all/one) of the
camera(s) on the monitor
•
Check if the cameras are properly hooked up to the back of the DVR
and to a power source
If using the 4 to 1 power connector, make sure it is plugged into a
power source and each of the cameras
Check Camera Setup from the main menu to see if any of the cameras
are turned off
•
•
I have lost video footage
•
•
•
The hard drive is filling up too
quickly
•
•
This could be from lost footage due to tampering of cameras. Make
sure to check all connections are secure and set properly
This could be because HDD overwrite is enabled. This means that once
the HDD is full the DVR will begin overwriting the earliest
stored footage
Try unplugging the power to the cameras and/or DVR and plugging it
back in
Check the video quality you are using. If you are using a high video
quality then the hard drive will fill up faster. Trying lowering the
video quality
Adjust your schedule or resolution – If you are on Normal Record for 24
hours a day the hard drive will fill up faster. Try switching some times
to alarm record
I am prompted to put in a
password for everything
•
This is because you have the password enable set to ON in the
system menu
My DVR is connected to my
router, and both devices have
DHCP enabled, but my DVR will
not acquire an IP address
•
Check Ethernet connections, ensure that the connection lights are on
(on router and back of DVR)
Try using a different Ethernet cable and/or a different port on your
router
SN502-4CH
•
81
DVR TROUBLESHOOTING
I can’t see the online footage
using my external IP address
•
•
•
Cannot view the DVR through a
remote Internet connection
•
•
•
•
Remote control is not working
•
•
•
•
Sometimes your router will not allow you to view the footage with
your external IP address because the DVR is hooked up to the same
router. Try putting the DVR’s internal IP address in the address bar and
try to connect
See the network set up section for set up instructions
If using a Port other than 80 add it to the end of the IP address
Port Forwarding may not be set up correctly
The external IP address of the DVR may have changed. Try setting
up the DDNS account to always be up to date with the latest IP
information
The ISP may be blocking network traffic on Port 80. Try changing the
HTTP port to 2000 and reconfigure the port forwarding
Refer to the Network Setup Section of the manual for more
troubleshooting and for detailed instructions on how to set up the
DVR for remote viewing
Make sure the batteries are installed correctly
Make sure you are pointing the remote at the IR sensor (on the top
right side of DVR)
Point the IR Remote at the camera lens and press a button. You should
be able to see the IR LED flicker through the DVR monitoring device if
it is working properly
Try replacing the batteries in the remote
I plugged a mouse into the USB
port but it’s not working
•
Make sure the mouse is connected to the proper USB port. The proper
port for the mouse is the top USB port on the back. It will be labelled
with a mouse icon next to it
The DVR keeps beeping
•
There could be video loss, HDD loss, motion detection or no HDD space
on your DVR. The SN502-4CH is set to alarm when those actions take
place. This is to alert you if anything is tampering with the camera
to DVR connections the alarm will go off. Check your connections and
keep the DVR in a safe place where it will not me tampered with or
moved around
Disconnect and reconnect all camera connections to make sure they
are snug and tight fitting
•
The network settings on the
DVR are not showing me any
information
•
•
•
The HDD light is blinking
SN502-4CH
•
Make sure the DVR is properly connected to the router. There should
be green link indicator lights if the DVR is properly connected
Make sure the DVR IP Allocation is set to DHCP. This is a standard
default setting that will work in most networking situations
Power cycle the DVR is it is properly connected and the IP Allocation is
set to DHCP
This is completely normal. If the hard drive is playing back footage or
recording, the light will blink to notify you that there is activity
82
DVR SPECIFICATIONS
Video System...............................................................................NTSC / PAL (Manual Switching)
Video Compression Format ..........................................................H.264
Video Input (Composite Video Signal 1 Vp-p 75Ω BNC) ...................4 Channels
Video Loop Output (Composite Video Signal 1 Vp-p 75Ω BNC)..........No
Video Output...............................................................................Main Monitor Output: VGA Output 2x Composite Video Signal 1 Vp-p
75Ω BNC;Call Monitor Output: No
Maximum Recording Resolution...................................................CIF (352 x 288) Recording Speed (Frame)
30 FPS per Camera (NTSC) / 25 FPS (PAL)
Multilingual OSD.........................................................................English, Duetsch, Italiano, Russian, Francais, Espanol, Portugues, Polski
Image Quality Settings................................................................Best, Good, Normal
Hard Disk Storage........................................................................500Gb SATA HDD
HDD Quick Cleaning.....................................................................Quick clean up the “index system” of the recorded files
Recording Modes.........................................................................Always/ Manual/ Time Schedule Record/ Motion
Refresh Rate ...............................................................................240 IPS for NTSC / 200 IPS for PAL
Triplex Operations.......................................................................Recording, Playback, and Network Transmission
Remote Control Operation............................................................Yes
Audio I/O.....................................................................................1 RCA Audio Input, 1 RCA Audio Output (Mono)
Motion Detection Area.................................................................15 x 10 grids per camera for all channels
Motion Detection Sensitivity .......................................................4 Adjustable variables with precise calculation for motion detection
Backup Device . ...........................................................................USB 2.0 flash drive, network to avi, USB Burner
USB Interface..............................................................................Back panel * 2 (Supports USB mouse, Removable HDD, USB Flashdrive)
SATA Interface ............................................................................Yes (Internal)
VGA Interface .............................................................................Back panel * 1
Web Transmitting Compression Format ........................................H.264
Network Connections...................................................................10/100 Base-T. Support remote
control; Playback DVR HDD video and
live view via Ethernet
Web Interface .............................................................................Licensed software AP, IE browser
Remote Alarm Notification ..........................................................Email Alerts
Network Protocol ........................................................................TCP/IP, PPPoE, DHCP and DDNS, 3G
IR Receiver..................................................................................Yes
SN502-4CH
83
DVR SPECIFICATIONS
PTZ Control ........................................................................ Yes (Pelco-D, Pelco-P)
Dwell Time (Sequential Channel Switch) .............................. Programmable with adjustable dwell time
(0-10 sec.)
Picture Zoom ..................................................................... 2x digital zoom (live mode / playback
mode)
Key Lock ............................................................................ Yes
Video Loss Detection .......................................................... Yes
Camera Title ...................................................................... Supports up to 8 letters
Video Adjustable ................................................................ Hue / Color / Contrast / Brightness
Date Display Formats.......................................................... YY/MM/DD, DD/MM/YY, MM/DD/YY
Daylight Saving ................................................................. Yes
Power Source ..................................................................... DC 12V %A
Power Consumption............................................................ <30 W
Operating Temperature ...................................................... 100C ~ 400C (500F ~ 1040F)
Dimensions (mm) ............................................................... 315 (W) × 52 (H) × 224 (L)
System Recovery ................................................................ System auto recovery after power failure
Weight............................................................................... 3.0 lbs
SN502-4CH
84
WHAT IS INCLUDED
4 x Indoor/Outdoor
4 Port Power Supply
4 PIN DIN to RCA (male)
Night Vision CCD Color
for Cameras
Video/Power Wire
Cameras
• BNC to RCA Connector
• Instruction Manual
• 1 Power Adapter for Camera
• 1 Year Warranty
• Mounting Hardware
• Online/Toll Free Support
FEATURES
1
2
4
3
5
6
1
2
SN502-4CH
SP301-C Camera
1. Sun Shield: Helps prevent glare from bright
lights
2. Infrared (IR): LEDs allow the camera to see in
the dark up to 15ft away.
3. CDS Sensor:
Automatically turns on the
infrared LEDs when it gets dark
4. Camera Housing: Made of anodized aluminum to
prevent rust
5. Camera Mount: Allows the camera to be desk or
wall mountable
6. 4 PIN DIN Female Connection (connects to male RCA)
One to Four Power Supply Cable
1. Female 12V Connection
2. Camera Power Supply Ports
The One to Four power Supply Cable allows you to plug four cameras into one power source, saving you time and space.
IMPORTANT INFORMATION
While this camera is weather resistant, it is not
waterproof. Please do not install it in areas that receive
direct rain or under eaves trough draining spots. Do not
cut the DC power cable of this camera to fit with another
power source. Do not cut the video connection wire to fit
with a different video connection type. Any unauthorized
modifications will void your warranty.
85
WIRING ADDENDUM
A
B
D
C
G
F
H
K
L
J
E
WIRING INSTRUCTIONS
1. Plug 12V adapter (A) into electrical wall outlet or surge protecting power bar.
2. Plug the single end of the four port power supply (C) into the male end of the 12V adapter (B).
3. Connect the 4PIN DIN female connection on the camera (E) into the 4PIN DIN male connection on the 60ft video
power wire (F).
4. Plug the power jack (G) from the 60ft video/power wire into one of the ports of the four port power supply (D).
5. Attach the BNC to RCA connector (L) to the video inputs (J) on the back of the DVR.
6. Connect the yellow male RCA plug (H) from the 60 ft cable to the BNC to RCA (K) connector on your DVR.
7. Repeat the above steps for all of the included cameras.
DRILLING TEMPLATE
To wall mount the camera, drill three holes using a 3/16" drill bit and the template below. Insert the supplied wall
anchors into holes and secure camera to wall with supplied screws.
.................................................................................................Tear Here.............................................................................................
DRILL HOLES IN
THESE POSITIONS
SN502-4CH
DRILL HOLES IN
THESE POSITIONS
86
Specifications
Camera Type........................................................................................... Weather resistant Color IR CCD
Camera
Image Sensor......................................................................................... 1/4" Color SHARP CCD
Resolution............................................................................................. 420 TV Lines
Outdoor Use........................................................................................... Yes
IP Rating................................................................................................ IP65
Focal Length........................................................................................... 3.6mm
Focus Type.............................................................................................. Fixed
Optimal Focal Distance............................................................................ 20 ft
Motion detection.................................................................................... No
Night Vision........................................................................................... Yes
Number of IR LEDs and Range.................................................................. 12, up to 15ft
IR LED Control......................................................................................... Automatic (CDS Sensor)
Min. Illumination.................................................................................... 0 lux
IR Wavelength........................................................................................ 850nm
Video Output.......................................................................................... 4 PIN DIN to RCA
TV System.............................................................................................. NTSC
Viewing Angle........................................................................................ 60 Degrees
Electronic Shutter................................................................................... 1/60 ~ 1/100000 sec
BLC........................................................................................................ No
AGC........................................................................................................ Automatic
ELC......................................................................................................... Automatic
Line Lock................................................................................................ No
Iris Control............................................................................................. No
Gamma Correction.................................................................................. >0.45
White Balance........................................................................................ Automatic
Sun Shield.............................................................................................. Yes
IR Cut Filter............................................................................................ No
Housing Material.................................................................................... Anodized Aluminum
Housing Color......................................................................................... Black
Signal/Noise Ratio.................................................................................. >48dB
Camera Bracket...................................................................................... Yes
Lens Mount type..................................................................................... M12
Pan/Tilt/Zoom........................................................................................ No
Operating Temperature........................................................................... -10° ~ 60°C / Degrees
Operating Humidity................................................................................ 98%
Camera Power Input............................................................................... DC 12V 300mA
Power Adapter Input............................................................................... 120V 60Hz
LED Power Indicator................................................................................ No
Dimensions............................................................................................ 4.7”(L) x 2.5”(W) x 2.5”(H)
Weight................................................................................................... 0.7 lbs
SN502-4CH
87
CAMERA TROUBLESHOOTING
Before contacting technical support, please follow the troubleshooting tips below for solutions to common problems.
Toll free telephone:
Toll free fax:
Email:
1.866.946.7828
1.888.771.1701
support@defender-usa.com
Online live web chat:
Visit www.defender-usa.com
No picture/signal
Picture is too bright
Picture is too dark
Night Vision is
not working
SN502-4CH
• Make sure your TV/monitor is on the correct video input channel. This is NOT
channel 3. Common terms for this channel is INPUT, AV CHANNEL, LINE 1, LINE
2 and AUX. Please use your TV or VCR manual to correctly identify this channel
• If your camera is connected to a VCR/DVR, make sure that it is properly
connected to your TV/monitor
• Check all connections to make sure they are secure and properly connected
• Check your power supply to ensure that the camera is powered up
• Cup your hands around the front of the camera and look at the LEDs. They
should be glowing red. If they are not, check the power supply
• Make sure your camera is not aimed at direct sunlight
• Adjust the sunshade by sliding it forwards to block out excess light
• Make sure nothing is obstructing the CDS sensor on the camera. If the CDS
sensor is blocked, night vision mode will be active and may produce extra light
in your camera’s picture
• Move your camera to another location
• If using at night, make sure your camera’s subject is no more than 15ft away
(may vary based on amount of ambient light available)
• If using during the day, your camera may not be getting enough light. Adjust
the sunshade by sliding it backwards to let in more light
• Check the brightness and contrast settings on your TV/monitor
• If your camera is connected to a VCR/DVR, check the brightness and contrast
settings on the VCR/DVR
• Move your camera to another location
• The night vision turns on automatically when light levels drop. Try the camera in
a pitch black setting. The area that it is in may have too much light and may not
activate the sensor
• Cup your hands around the front of the camera and look at the LEDs. They
should be glowing red. If they are not, check the power supply
88
REPLACEMENT PARTS
If you accidentally damage or lose any parts they can be replaced with ease. The following are parts that came
with your system and their reference model numbers so you can continue to effectively monitor your premises.
PRODUCT
MODEL#
DFW61
ACC-BNC
ACC-SQUID-4TO1
SOFTWARE/
MANUALS
DESCRIPTION
4 PIN DIN Cable
BNC to RCA Connector
Four-to-One Power Supply
Your product software and manual are available for download at:
http://www.defender-usa.com/downloads.php
ADDITIONAL
ACCESSORIES
You may wish to add to your system and upgrade some components of it. Here are some items that can boost
the effectiveness of your video security system.
PRODUCT
MODEL#
DF10W
DESCRIPTION
Extend the range of your cameras with a 60ft extension.
SP301-C
Upgrade your camera to a higher resolution and advanced UV filters
for accurate and vibrant colours.
SP100-ST
Alert all potential criminals of your security and help deter crime with
a window sticker.
SGN100
Alert all potential criminals of your security and help deter crime with
this durable aluminum sign.
For more information on additional accessories, parts and much more, please visit:
www.defender-usa.com
SN502-4CH
www.defender-usa.com
89
89
VISIT US ON THE WEB!
VISIT US ON THE WEB!
► Product
Information
► Product
Information
► Specification
Sheets
► Specification
Sheets
►User Manuals
►User Manuals
► Quick Start Guides
► Software Updates
► Software Updates
► Firmware Upgrades
► Quick Start Guides
► Firmware Upgrades
www.defender-usa.com
www.defender-usa.com
Disclaimer
Defender
does not endorse the use of any Defender products for illegal activities. Defender is not
Disclaimer
responsible
or liable
in any any
wayofshape
or form
for anyfordamage,
vandalism,
or anyisother
action that
Defender does
not endorse
defender
products
any illegal
activities.theft
Defender
not responsible
may
occurinwhile
a Defender
in use
by the consumer.
or liable
any way
shape orproduct
form foris any
damage,
vandalism, theft or any other action that may occur
while a Defender product is in use by the consumer.
www.defender-usa.com
Model#:
Model#
SN502-4CH
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