Nortel AMIS Norstar Voice Mail Set Up and Operation Guide
Below you will find brief information for Norstar Voice Mail AMIS. This guide provides step-by-step procedures for setting up and operating your Norstar Voice Mail AMIS. It covers topics such as setting up dialing translation, setting up AMIS, setting up network delivery mailboxes, network messaging using AMIS, troubleshooting, and more.
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Norstar Voice Mail AMIS
Set Up and Operation Guide
Norstar is a trademark of Northern Telecom
© Copyright Northern Telecom 1998
1-800-4 NORTEL www.nortel.com/norstar
Norstar is a trademark of Northern Telecom.
P0886636 Issue 1.0
Printed in Canada
COPYRIGHT NOTICE
This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the Nortel
License to Copy Documentation ("License"). If a License has been purchased, it will be enclosed with this copy of Nortel documentation.
Contents
Chapter 1 How to use this guide 1
Knowing the different symbols 2
Chapter 2 Learning about AMIS 5
About AMIS default feature settings 6
Your role as System Coordinator 9
Chapter 3 Setting up Dialing Translation 11
How the Dialing Translation Table works 11
Dialing Translation Parameters 14
Setting the Dialing Translation Parameters 15
Setting up the Dialing Translation Table 16
Reviewing the entries in the Dialing Translation Table 17
Finding an entry in the Dialing Translation Table 18
Changing an entry in the Dialing Translation Table 19
Deleting a Dialing Translation Table entry 20
Technician-Created Dialing Translation Table 21
Creating the Dialing Translation Table file 21
Installing the Dialing Translation Table onto the Norstar Voice Mail
Creating an Autoexec.bat file 23
Loading the files onto the DOS system disk 24
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Contents
Loading the Dialing Translation Table file onto the Norstar Voice Mail system 24
Chapter 4 Setting up AMIS 27
Entering characters using the Norstar Dialpad 27
Setting up the Site Network Identification Number 28
Recording the System Name (attached to messages) 29
Recording the Sender’s Name (attached to messages) 29
Enabling the Loopback Mailbox 29
Entering Line and Pool Parameters 29
AMIS default feature settings 32
Setting up an AMIS Network Site Table 34
Adding a site to the Network Site Table 35
Changing a site in the Network Site Table 37
Deleting a site from the Network Site Table 39
Setting up the Call Scheduling 40
Entering Call Scheduling times 42
Setting up outdialing channel configuration 44
Testing Network Message capability 45
Sending a Test Network Message 45
Chapter 5 Setting up and maintaining Network Delivery Mailboxes 47
About Network Delivery Mailboxes 47
Adding a Network Delivery Mailbox with a Direct Address 48
Changing Network Delivery Mailbox parameters for Direct AMIS addressing 52
Adding a Network Delivery Mailbox with a Site-Based AMIS Address
Changing Network Delivery Mailbox parameters for Site-Based AMIS
Deleting a Network Delivery Mailbox 59
Chapter 6 Network Messaging using AMIS 61
Disabling Network Messaging 61
Disabling the Network Receive Feature 61
Disabling the Network Delivery Feature 62
Disabling the Network Reply Feature 63
Disabling Network Messaging using the Norstar Voice Mail
Re-enabling Network Messaging 64
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Re-enabling the Network Receive Feature 64
Re-enabling the Network Delivery Feature 65
Re-enabling the Network Reply Feature 66
Re-enabling Network Messaging using the Norstar Voice Mail
Sending Network Broadcast Messages 67
Enabling the Broadcast Message Feature 67
Enabling the Network Group List Feature 68
Chapter 7 Troubleshooting AMIS 69
Transmission problems and solutions 69
Connection problems and solutions 70
Disabling and Re-enablingNorstar Voice Mail Channels 72
AMIS error messages on the display 74
AMIS voice prompt error messages 75
Appendix A: AMIS Programming Record 77
Appendix B: Default Specifications 81
Glossary 83
Index 87
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
How to use this guide
1
Introduction
This guide is designed to assist a System Coordinator in setting up and operating
Norstar Voice Mail Audio Messaging Interchange Specification (AMIS). Use this guide as an ongoing reference aid.
This chapter tells you what to expect as you read this guide and how information in this guide is presented.
How this guide is organized
The
Norstar Voice Mail AMIS Set Up and Operation Guide
is organized according to chapters that cover:
– provides a brief overview identifying the organization of
this guide and the conventions used for set up and operation tasks.
– provides an overview of how AMIS works and explains
common voice messaging features used with AMIS.
Setting up Dialing Translation
– provides information on setting up the Dialing
Translation Table and setting the Dialing Translation Parameters.
– provides necessary information to establish your site on an
AMIS communication network.
Setting up and maintaining Network Delivery Mailboxes
necessary information for adding Network Delivery Mailboxes on an AMIS network. This chapter also explains how to change and delete Network Delivery
Mailboxes.
– provides the necessary information about
disabling and enabling network messaging. This chapter also describes Broadcast and System Group List network messaging features.
– provides diagnostic and recovery procedures for
problems that might occur while setting up and operating AMIS. This chapter also provides a list of error messages that might appear when using AMIS.
Appendix A: AMIS Programming Record
– provides a programming record to
keep track of AMIS set up information.
Appendix B: Default Specifications
– summarizes AMIS default feature settings.
– defines the terms used in this guide.
Index
– provides an alphabetical list of information topics contained in this guide and the page number of where the information is located. If you cannot find a term, try looking according to its task.
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How to use this guide
Knowing the different symbols
As you work with this guide, you will notice that conventions are used to represent the words that appear on the Norstar telephone display.
Display command line text
Any word or prompt that is part of the first line of the display appears in a different text.
Example: Pswd
:
When you see a word in a different text, it represents the action you must take to proceed.
Display button options text
Words in the second line of the display appear in an underlined text.
Example: Press
MBOX
.
When you see an underlined word, press the button directly below the option on the display to proceed.
Buttons
This guide uses dialpad button representations. Any button that appears in the text or instruction steps indicates the dialpad button that selects an option.
Example: Press
£
.
When you see a dialpad button, it represents the button on the dialpad you must press to proceed.
Prerequisites
Before you attempt to set up your site on an AMIS network, ensure you are familiar with how Norstar two-line display telephones operate. We recommend you read your Norstar telephone user cards before proceeding.
You need a good knowledge of Norstar Voice Mail. This guide assumes that you know how to operate the different Norstar Voice Mail Feature Codes and that you are familiar with Norstar Voice Mail programming and terminology.
For information about programming Norstar Voice Mail, refer to the
Norstar Voice Mail Set Up and Operation Guide
.
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Other documents
For more information about AMIS or Norstar Voice Mail, refer to the:
•
•
•
•
•
Norstar Voice Mail AMIS User Guide
Norstar Voice Mail Programming Record
Norstar Voice Mail Set Up and Operation Guide
Norstar Voice Mail Reference Guide
Norstar Voice Mail User Guide
If your system has Norstar Voice Mail Digital Networking installed, refer to the:
• Norstar Voice Mail Digital Networking User Guide
• Norstar Voice Mail Digital Networking Set Up and Operation Guide
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
Learning about AMIS
2
Introduction
The Audio Messaging Interchange Specification (AMIS) is the telecommunication industry solution to networking remote voice mail systems. AMIS provides communication among remote sites established on a network. This chapter also describes the tasks involved in setting up your company on an AMIS network and your role as System Coordinator.
This chapter describes:
•
•
About AMIS default feature settings
•
•
•
•
Your role as System Coordinator
How AMIS works
AMIS provides voice messaging to different mailboxes located at different sites on a communication network. A network, as it is referred to here, is a collection of offices, locations or sites connected by a telecommunication link. Each site on the network must have AMIS installed and be enabled to send, receive or reply to
Network Messages.
Network voice messaging occurs between mailboxes located at different sites. For instance, a message recorded at an office in Cleveland, Ohio can be transferred directly to the appropriate mailbox at an office in Toronto, Ontario.
Each site on an AMIS network is assigned a Network Identification Number. This number distinguishes a site country location, long distance and area codes and telephone number.
Note:
For AMIS to function, the Dialing Translation Table must be created and all
the Dialing Translation Parameters must be set. Refer to "About Dialing
.
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Learning about AMIS
About AMIS default feature settings
AMIS allows you to provide your site with network voice messaging features.
When a feature is enabled by default, it means the feature works automatically when AMIS is enabled. A feature with a default setting of N for No must be enabled before the feature can work. You can change the AMIS default feature settings to suit the needs of your company. The AMIS feature settings include:
•
•
•
•
Sender Name (attached to messages)
•
•
•
•
When AMIS is enabled all the features are enabled except for:
•
Sender Name (attached to messages)
•
•
Network Receive
This feature allows you to specify whether your site can receive network voice messages from other AMIS sites. When this feature is enabled, your site can receive voice messages from other sites on the network. The default setting is enabled.
Network Delivery
This feature allows you to specify whether your site is capable of sending voice messages to other sites that have AMIS enabled. When this feature is enabled, your site can send voice messages to other sites on the network. The default setting is enabled.
Network Reply
This feature allows you to specify whether or not your site can respond to Network
Messages. When this feature is enabled, your site can reply to messages from other sites on the network. The default setting is enabled.
Sender Name (attached to messages)
When enabled, this feature attaches the sender’s name to all messages sent from your site. The sender’s name is played as part of the recorded message. The default setting is disabled.
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Network Broadcast Messages
When enabled, this feature allows you to send Broadcast Messages to all Network
Delivery Mailboxes established at your site. The default setting is disabled.
Network Group List
This feature allows you to add Network Delivery Mailboxes to a Group List. When a voice message is sent to a Group List, all Network Delivery Mailboxes in the
Group List receive the message. The default setting is disabled.
Network Retries
This feature sets the maximum number of times the system attempts to send a message before abandoning it and showing a Non-Delivery Notification. The default setting is three attempts.
Network Retry Delay
This feature states the length of time between delivery attempts of the same message. The default setting is 10 minutes.
Sending Network Messages
When the Network Delivery feature is enabled, Network Messages can be sent to any site on an AMIS network with the Network Receive feature enabled. Network
Messages can be sent in three ways:
• Direct Addressing
• Site-Based Addressing
• Network Delivery Mailboxes
Note:
For information about sending Network Messages, refer to the
Norstar Voice Mail AMIS User Guide
.
Direct Addressing
Direct Addressing allows you to specify where a voice message is being delivered.
You can send a voice message to any person inside or outside of your company who has an AMIS address. When you use Direct Addressing, you specify the telephone number of the destination site and the Destination Mailbox Number. The Line or
Pool number Norstar Voice Mail uses to make the call is taken from the Loopback
Mailbox outdial setup.
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Learning about AMIS
Site-Based Addressing
Site-Based Addressing allows you to send voice messages to other locations. You can send a voice message by using a Site-Based address that is similar to the telephone number of the person you are sending a message to.
To use Site-Based Addressing, you need two pieces of network delivery information before the message can be sent. You must obtain the destination site’s site prefix and you must have the mailbox number of the message recipient. After the message is recorded and the network delivery information is entered, the network message is automatically delivered to Sue’s mailbox.
You have to set up a Network Site Table before mailbox owners can use Site-Based
Addressing. For information about setting up a Network Site Table refer to,
"Adding a site to the Network Site Table" on page 35.
Network Delivery Mailboxes
Network Delivery Mailboxes allow callers at one site to quickly and easily send messages to a mailbox at a remote location. Each Network Delivery Mailbox is assigned a local mailbox number identifying the destination site telephone number,
Line or Pool number, and Destination Mailbox number.
When a Network Delivery Mailbox is selected, Norstar Voice Mail automatically sends the message to the specified network address and mailbox, (if Calling Block periods do not prohibit calls). Norstar Voice Mail automatically accesses the specified line, dials the destination site telephone number and transmits the
Network Message to the Target Mailbox. The user only records a voice message and selects the Network Delivery Mailbox number. For example, you might set up mailbox 5674 as a Network Delivery Mailbox. Add the mailbox to your Norstar
Voice Mail system and specify Line number 8, Destination telephone number 123-
1213 and Destination Mailbox 234. Each time a registered Norstar Voice Mail mailbox owner accesses mailbox 5674 at your site, Norstar Voice Mail knows immediately it is a message intended for mailbox 234 at another location.
You may also set up a Network Delivery Mailbox with a site-based address. See
"Adding a Network Delivery Mailbox with a Site-Based AMIS Address" on page 54.
For information about setting up and maintaining Network Delivery Mailboxes
refer to "About Network Delivery Mailboxes" on page 47.
Who can use AMIS
AMIS is assigned through the mailbox Class of Service and is used by registered
Norstar Voice Mail mailbox owners who have initialized their mailboxes. Mailbox owners can send a Network Message only after they have opened their mailboxes.
After recording a message, a mailbox owner can either send the message through
Direct Addressing, Site-Based Addressing or use a Network Delivery Mailbox.
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Network Delivery Mailboxes can also appear in the Company Directory. Although they appear in the Company Directory, only a registered mailbox owner can select a Network Delivery Mailbox.
Note:
If a Network Delivery Mailbox is selected from the Company Directory by a caller without a mailbox, the caller is informed that access to the mailbox is not allowed. Only registered mailbox owners can access Network
Delivery Mailboxes.
Setting up AMIS
AMIS is fully operational when it is enabled. The set up tasks that you must perform are establishing your site's unique network identification number and recording your site's network name.
Your role as System Coordinator
As System Coordinator, you perform all the tasks necessary for setting up and operating AMIS. This guide provides all the information you need for completing these tasks.
Set up tasks:
• setting the Dialing Translation Parameters
• setting up the Dialing Translation Table
• setting up the Site Network Identification Number
• setting AMIS Features and recording the site name
• setting up an AMIS Network Site Table
• setting up the Calling Blocks
• setting up outdialing channel configuration
• setting up and maintaining Network Delivery Mailboxes
Operation tasks:
• changing a site in the Network Site Table
• changing Network Delivery Mailbox parameters
• enabling and disabling Network Messaging features
Note:
For more information about programming and using Norstar Voice Mail
Features, refer to the
Norstar Voice Mail Set Up and Operation Guide.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
Setting up Dialing Translation
3
Introduction
After AMIS is enabled, you must set up the Dialing Translation Table. The System
Coordinator is responsible for the creation and maintenance of the Dialing
Translation Table. This chapter explains the following:
•
•
Dialing Translation Parameters
•
Technician-Created Dialing Translation Table
•
Installing the Dialing Translation Table onto the Norstar Voice Mail System
To set up AMIS, you require a Norstar two-line display telephone. You cannot set up AMIS from a Norstar single-line display telephone.
About Dialing Translation
There are several instances when Norstar Voice Mail generates an outbound call.
One instance is when a mailbox owner replies to a Calling Line
Identification (CLID) message. In this situation, Norstar Voice Mail generates a phone number to be dialed by the central office (CO).
Another instance is when AMIS Network Reply or the AMIS Loopback Mailbox are used. With these features, the phone number is generated from information transmitted with the original message.
In both instances several changes must occur before the number is dialed correctly through the local telephone network. You set up the Dialing Translation Table and
Dialing Parameters to determine these changes.
How the Dialing Translation Table works
A phone number is derived from information attached to an incoming Caller ID or
AMIS message. The number is then looked up in the Dialing Translation Table. If the leading digit or digits match a Dialing Translation Table Input value, the number is then substituted for the Output value. This change results in a phone number that is dialed on the CO network. The changing of the number usually consists of dropping the area code or the insertion of an access code, based on the dialing rules of the local network. For example, if a local number is prefixed with the long distance code 01, it is removed by the Dialing Translation Table.
The Dialing Translation process is immediate so calls do not take any longer to dial.
Note: Not all phone numbers need to be changed before dialing. The Dialing
Translation Table is created by the System Coordinator.
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Setting up Dialing Translation
Phone number Translation
The Dialing Translation Table changes Network Directory Numbers (DNs) into numbers that can be dialed on the local network. The Network DN form of a phone number is the normal form in which the number appears. For example, on a business card a phone number would read 403-555-5050. This number, in its
Network DN form, must be translated into a number that can be dialed on the local telephone network. The Dialing Translation Table follows the rules required to make the call.
The Dialing Translation Table needs to define each possible case where some degree of change is needed to allow the number to be dialed on the local network.
Every Dialing Translation Table entry consists of an Input value and an Output value. The values in the Input column represent the leading digits of the Network
DN which, if matched, are replaced by the corresponding value in the Output column. The * character shown after a value signifies any digits in the phone number remaining to be dialed. Norstar Voice Mail automatically adds the * character after every Input and Output value.
Any given phone number either matches a specific Input value or does not match at all.
The following tables are examples of Dialing Translation Tables and how they function.
Example of a Dialing Translation Table from a site in Toronto, Ontario
INPUT
011*
416*
905206*
90527* etc.
(135 more entries)
905*
*
OUTPUT
011*
*
905206*
90527* etc.
(135 more entries)
1905*
1*
Explanation
The Table does not attempt to translate international phone numbers.
The Table removes the 416 area code and dials all calls as 7 digits.
These telephone exchanges are dialed as local (no long distance charges) 10 digit calls from the 416 area.
All other 905 numbers not listed in the Input column above are long distance numbers and must be dialed as 11 digit long distance numbers.
All 10 digit numbers that do not start with 011, 416 and 905 are long distance, and have a 1 added as a prefix.
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Setting up Dialing Translation
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Example of a Dialing Translation Table from a site in Mountainview, California
INPUT OUTPUT Explanation
The Dialing Translation Table is empty. The local network in Mountainview supports 10 digit national dialing with recognized long distance charging.
In situations like the Mountainview example, there is no need to build a Dialing Translation Table.
The next table is an example of a Dialing Translation Table taken from a site in area code 206 near a border with area code 360.
Example of a Dialing Translation Table from a site near a border
INPUT
011*
OUTPUT
011*
Explanation
The Table does not attempt to translate international phone numbers.
Due to the site location, some calls are dialed as local 7 digit numbers.
20644*
206626* etc.
(40 more entries)
206*
44*
626* etc.
(40 more entries)
1206*
360224*
360227*
360472*
360*
*
360224*
360227*
360472*
1360*
1*
All other 206 numbers require 11 digit long distance dialing.
These 360 numbers are dialed as 10 digit local numbers ...
... but all other 360 numbers are 11 digit long distance numbers.
All 10 digit numbers that do not start with 011, 206 and 360 are long distance and have a 1 added as a prefix.
Network Access
The Dialing Table Translation results in a number that can be dialed on the local network. The final step is to add (prefix) digits to the beginning of the number to reach the local network from your Norstar System. Systems behind a PBX must have digits added to the beginning of the phone number. In North America “9” is typically added to the beginning of the phone number. Systems attached to the CO lines do not require digits to be added to the beginning of the phone number.
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Setting up Dialing Translation
Dialing Translation Parameters
The Dialing Translation process is controlled by four parameters. For AMIS to function, a value must be entered for the long distance access code and the area code parameters. Also, the reply translation parameter must be set to Y (yes). The
Dialing Translation Parameters are explained below.
Long distance access code (Lg dst ac): This prefix is removed from any numbers that do not require it to make the call. This makes the creation of the Dialing
Translation Table much simpler. For North America, the long distance access code should be set to 1. The default for this parameter is none. The field for this parameter is a maximum of 2 digits.
Area code (area cd): If the phone number entered by a caller appears to be missing an area code, this area code is prefixed to the number. If addressing information attached to a message appears to be missing an area code, this area code is prefixed to the number. The area code is considered missing if the number is less than 10 digits. The default for this parameter is none. The field for this parameter is a maximum of 6 digits.
Access code (Access cd): This number is prefixed to all numbers, after Dialing
Translation, to access the local telephone network. The access code is required if
Norstar Voice Mail is installed behind a PBX. In North America, the access code is usually “9”. If Norstar Voice Mail is attached directly to CO lines, the Access Code should be set to none. The default for this parameter is none. The field for this parameter is a maximum of 2 digits.
Reply translation (Reply trans): When AMIS is installed, the reply translation
must be set to Y. The default for this parameter is N.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up Dialing Translation
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Setting the Dialing Translation Parameters
After AMIS is enabled, you must set up the Dialing Translation Table and Dialing
Translation Parameters. Also, setting the Dialing Translation Parameters makes the task of building a Dialing Translation Table simpler. To set the Dialing Translation
Parameters:
1. Press
ƒ· ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
Dialing
TABLE QUIT
Lg dst ac: none
NEXT
Lg dst ac:
RETRY
Lg dst ac: xx
CHNG area code: none
NEXT area code:
RETRY area code: xxx
CHNG
Access cd: none
NEXT
Access cd:
RETRY
Access cd:xx
CHNG
Reply trans:N
OK
Reply trans:Y
CHNG
2. Enter the System Coordinator Mailbox number and password and press OK .
3. Press
°°.
4. Press PARM . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
6. Enter the long distance access code and press OK .
7. Press NEXT to continue. xx represents the long distance access code.
8. Press CHNG .
9. Enter the area code and press OK .
10. Press NEXT to continue. xxx represents the area code.
11. Press CHNG .
12. Enter the access code and press OK .
13. Press NEXT to continue. xx represents the access code.
14. Press CHNG to set the reply translation to Y (yes).
15. Press OK .
Press
® to end this programming session.
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Setting up Dialing Translation
Setting up the Dialing Translation Table
To set up a Dialing Translation Table, you must enter an Input value and an Output value for each entry. The Input value is the number that Norstar Voice Mail looks up in the Dialing Translation Table. After the corresponding entry is matched, the
Output value is substituted for the Input value. The resulting number is ready to dial on the local network. Refer to the following tables for examples of how to set up
the Dialing Translation Table: the table "Example of a Dialing Translation Table
from a site in Toronto, Ontario" on page 12, the table "Example of a Dialing
To set up a Dialing Translation Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
Dialing
PARM QUIT
Dial table
CHNG QUIT
In:
RETRY
Out:
RETRY
Dial table
CHNG QUIT
2. Enter the System Coordinator Mailbox number and password and press
3. Press
°° .
OK .
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press ADD .
6. Enter the Input value. Press
8. Press ADD
OK
7. Enter the Output value. Press
Dialing Translation Table entry.
to accept the Input value. The Input value is a maximum of 14 digits.
OK to accept the value. The Output value is a maximum of 15 digits.
and repeat steps 5 to 8 to add another
9. Press
® to end this programming session.
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Setting up Dialing Translation
17
Reviewing the entries in the Dialing Translation Table
You can review or check the entries in the Dialing Translation Table at anytime.
To review the Dialing Translation Table entries:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
2. Enter the System Coordinator Mailbox number and password and press
3. Press
°°.
OK .
Dialing
PARM QUIT
Dial table
ADD QUIT
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
inval* outval*
OTHR
6. Press NEXT to view the next entry in the Dialing
Translation Table. inval* outval*
OTHR
Note: The display shows 16 characters. If the total number of Input and Output values equals more than 16 digits a VIEW> display button appears on the left side of the display. After you press VIEW> to view the digits furthest to the right, the display button changes to
<VIEW. Press the <VIEW display button to view the digits on the left again. The inval* outval* is an example of a Dialing
Translation Table entry. The * character shown after a value signifies any digits in the phone number remaining to be dialed.
Norstar Voice Mail automatically adds the * character after every Input and Output value.
7. Continue pressing NEXT to view all the entries in the Dialing Translation Table.
8. Press
® to end this programming session.
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Setting up Dialing Translation
Finding an entry in the Dialing Translation Table
For convenience, you can locate a specific entry in the Dialing Translation Table.
The Input value must be entered before you can find the entry.
To find a specific entry in the Dialing Translation Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
2. Enter the System Coordinator Mailbox number and
3.
password and press
Press
°°
.
OK .
Dialing
PARM QUIT
Dial table
ADD QUIT
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
inval* outval*
NEXT
6. Press OTHR
7. Press FIND .
. inval * outval * is an example of a
Dialing Translation Table entry.
inval* outval*
CHNG DEL
In:
RETRY inval* outval*
NEXT
8. Enter the Input value of the entry you want to find and press OK .
9. Press OTHR and repeat steps 7 to 9 to find other entries in the Dialing Translation Table.
Note: The inval * outval * is an example of a
Dialing Translation Table entry. The * character shown after a value signifies any digits in the phone number remaining to be dialed. Norstar Voice Mail automatically adds the * character after every Input and
Output value.
10. Press
® to end this programming session.
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Setting up Dialing Translation
19
Changing an entry in the Dialing Translation Table
After a Dialing Translation Table is built, you can change the Output value of an
entry at any time. To locate the entry that you want to change, refer to "Reviewing
the entries in the Dialing Translation Table" on page 17 or "Finding an entry in the
Dialing Translation Table" on page 18.
Note: You cannot change the Input value of an entry. The entry must be deleted and a new entry must be created with new Input and Output values. To
delete an entry, refer to "Deleting a Dialing Translation Table entry" on page 20.
To change an entry in the Dialing Translation Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
2. Enter the System Coordinator Mailbox number and password and press
3. Press
°°.
OK .
Dialing
PARM QUIT
Dial table
ADD QUIT
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
inval* outval*
NEXT
6. Press OTHR . inval * outval * is an example of a
Dialing Translation Table entry. The * character shown after a value signifies any digits in the phone number remaining to be dialed. Norstar Voice Mail automatically adds the * character after every Input and Output value.
7. Press CHNG .
inval* outval*
DEL FIND
Out:
RETRY inval* outval*
NEXT
8. Enter the new Output value and press
9. Press OTHR
OK .
and repeat steps 7 to 9 to change other entries in the Dialing Translation Table. (This display shows the changed entry.)
10. Press
® to end this programming session.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
20
Setting up Dialing Translation
Deleting a Dialing Translation Table entry
You can delete an entry in the Dialing Translation Table at any time. To locate the
entry that you want to delete, refer to "Reviewing the entries in the Dialing
Translation Table" on page 17 or "Finding an entry in the Dialing Translation
To delete an entry in the Dialing Translation Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
2. Enter the System Coordinator Mailbox number and password and press OK .
3. Press
° °
.
Admin
MBOX AA OTHR
Dialing
PARM QUIT
Dial table
ADD QUIT
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
inval* outval*
NEXT inval* outval*
CHNG FIND
6. Press
OTHR . The inval
*
outval
* is an example of a
Dialing Translation Table entry. The * character shown after a value signifies any digits in the phone number remaining to be dialed. Norstar Voice Mail automatically adds the * character after every Input and Output value.
7. Press DEL .
Deleted inval2* outval2*
NEXT
8. This transient display shows
Deleted
and then the display changes to show the next entry in the table.
9. Press OTHR and repeat steps 6 to 9 to delete other entries in the Dialing Translation Table.
Note: The inval2* outval2 * is an example of the next Dialing Translation Table entry.
10. Press
® to end this programming session.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up Dialing Translation
21
Technician-Created Dialing Translation Table
Since the Dialing Translation Table can be very large, a Dialing Translation Table can be created using a basic text editor program on your PC. After the ASCII file is created and saved to a floppy disk, the technician can then load it onto the
Norstar Voice Mail system. The disk can then be used to install the Dialing
Translation Table onto other Norstar Voice Mail systems in the same calling area.
This saves time when the Dialing Translation Table is the same for the
Norstar Voice Mail systems in the same calling area.
Creating the Dialing Translation Table file
The Technician-Created Dialing Translation Table must conform to the following rules:
1. Only one Dialing Translation Table entry per line. A Dialing Translation
Table entry consists of one Input value and one Output value.
2. There can be no blank lines in the Dialing Translation Table.
3. The Input value is entered first, followed by the Output value. The Input value must be separated from the Output value by one or more spaces. A tab can be used in place of a space.
4. A null Input value must be represented by a single hyphen ( - ) .
5. A null Output value must be represented by a single hyphen ( - ) .
6. An Output value of a restricted DN must be represented by a ( # ) .
7. No extra characters can be added to either the Input or the Output value. In particular, no * should be added after the Input or Output value. After the
Dialing Translation Table is loaded on the system, the * is added automatically after each Input and Output value.
8. Each Input entry must be in ascending numerical order, but longer strings must appear before shorter more generic sub-strings. All null Input values ( - ) must appear at the end of the Dialing Translation Table. Refer to the following
tables for examples of how to set up the Dialing Translation Table: the table
"Example of a Dialing Translation Table from a site in Toronto, Ontario" on
page 12, the table "Example of a Dialing Translation Table from a site in
Mountainview, California" on page 13, or the the table "Example of a Dialing
Translation Table from a site near a border" on page 13.
9. The Dialing Translation Table must be saved as: dial.20.
Note: The above rules must be followed to ensure the Dialing Translation
Table functions properly.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
22
Setting up Dialing Translation
The following Table shows an example of a
Dialing Translation Table created using a basic text editor.
Technician-Created Dialing Translation Table
INPUT
011
416
905206
90527
905
-
OUTPUT
011
905206
90527
1905
Explanation
First entry in the Dialing Translation Table.
The Input value is 416 and the Output value is null.
These specific 905 telephone exchanges appear before the more generic 905 entry.
-
9011 #
1
The generic 905 sub-string must appear after the longer more specific 905 strings.
9011 is a restricted DN.
The Input value is null and the Output value is 1.
Installing the Dialing Translation Table onto the Norstar Voice Mail
System
There are four distinct steps to install the Dialing Translation Table file onto the
Norstar Voice Mail system:
2. Creating an Autoexec.bat file
3. Loading the files onto the DOS system disk
4. Loading the Dialing Translation Table file onto the Norstar Voice Mail system
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up Dialing Translation
23
Creating a DOS system disk
A DOS system disk is a floppy disk that has system files copied onto it. This type of disk is required to automatically load the Dialing Translation table file onto the system.
To create a DOS system disk:
1. Insert a blank 3.5" disk into the floppy disk drive of a DOS compatible computer.
2. Ensure the DOS prompt is on the computer screen.
3. Type
Format a: /s
and follow the instructions shown on the screen.
Note: The default name for the floppy disk drive is a:. However, on computers with two disk drives, the 3.5" drive may be named b:. If the drive is named b:, replace a: with b: in the above command. If you are unsure of the name of the 3.5" floppy disk drive, check the user manuals for your computer.
Creating an Autoexec.bat file
The Autoexec.bat file contains commands a computer automatically executes when it starts up. In the following steps you are creating an Autoexec.bat file that automatically loads the Dialing Translation Table file into the proper location on the Norstar Voice Mail system.
CAUTION
The file must be named exactly as shown in the following steps “To create the Autoexec.bat file”. Do not save this file onto the root directory (C:\) of your computer or you will destroy the existing
Autoexec.bat file.
To create the Autoexec.bat file:
1. Open the text editor program you used to create the Dialing Translation Table file.
2. Create a new document.
3. Type
copy a:\dial.20 c:\st\dial.20
Note: This is the only text that should appear in the file.
4. Save the file as autoexec.bat.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
24
Setting up Dialing Translation
Loading the files onto the DOS system disk
To load the files onto the DOS system disk:
1. Insert the DOS system disk from
"Creating a DOS system disk" on page 23
into the PC’s floppy disk drive.
2. Use the Change Directory command (CD) to move to the directory where the
Dialing Translation Table file is stored.
3. Type
copy dial.20 a:\dial.20
to load the Dialing Translation
Table file onto the DOS system disk.
4. Use the Change Directory command (CD) to move to the directory where the
Autoexec.bat file is stored.
5. Type
copy autoexec.bat a:\autoexec.bat
to load the autoexec.bat file onto the DOS system disk.
Loading the Dialing Translation Table file onto the Norstar Voice Mail system
To load the Dialing Translation Table file onto the Norstar Voice Mail system you must shut down Norstar Voice Mail and then reboot the system using the DOS system disk you created.
A Norstar two-line telephone is required to perform the following steps.
To load the Dialing Translation Table file:
1. Press
ƒ · ⁄ fi.
Password:
RETRY
ACCESS Server
BACK ADMIN
System shutdown
BACK NEXT
Shutdown type
QUIT NEXT
Shutdwn Graceful
NO
2. Enter the default password
(ACCESS2).
3. Press NEXT
4. Press SHOW .
.
5. Press
GRACE .
¤¤¤‹‡‡¤
6. Press
YES .
Note: The Norstar Voice Mail system issues a series of tones in descending pitch when the shutdown is complete. Wait for the tones before you unplug the NAM.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up Dialing Translation
25
7. Unplug the AC power to the NAM.
8. Open the front cover of the NAM to access the floppy disk drive.
9. Insert the DOS system disk where you copied the
Dialing Translation Table file.
10. Plug in the NAM.
11. Wait until the light on the floppy disk drive goes out and then unplug the NAM.
12. Remove the DOS system disk before proceeding.
Note: The DOS system disk must be removed before plugging in the NAM.
13. Close the front cover of the NAM.
14. Plug in the NAM and wait until the self-diagnostics are completed. This takes approximately 12 minutes.
15. After Norstar Voice Mail is rebooted, verify the
Dialing Translation Table is loaded by printing the
Dialing Translation Report.
For information about printing reports, refer to the Norstar Voice Mail Set Up and
Operation Guide.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
Setting up AMIS
4
Introduction
Setting up a voice mail messaging network using AMIS establishes your
Norstar Voice Mail site on the network. This chapter explains the following:
•
Entering characters using the Norstar Dialpad
•
•
•
Setting up an AMIS Network Site Table
•
Setting up the Call Scheduling
•
Setting up outdialing channel configuration
•
Testing Network Message capability
This chapter describes how to set up your Norstar Voice Mail system for network messaging. This chapter also shows you how to test AMIS to ensure it is working properly.
Note: To set up AMIS, you require a Norstar two-line display telephone.
You cannot set up AMIS from a Norstar single-line display telephone.
Entering characters using the Norstar Dialpad
Use the Norstar telephone dialpad to enter the site name when you add a site to the
Network Site Table.
The first time a numeric button is pressed, the Norstar telephone shows the first assigned letter. A second press of the same button changes the letter to the second letter, and so on, cycling around to the first letter. To accept the letter, press
£ or press a different button. If you press a different button, the cursor will advance and the display shows the first character on the new button. A BKSP display button appears and pressing this display button erases the most recently entered character, moving the cursor position to the left.
The following table shows the characters associated with the numbers on the
Norstar telephone dialpad.
Entering characters using the Norstar dialpad
⁄
›
‡
•
1 - ’
G H I 4 g h i
P R S 7 p r s quit
££ inserts a comma
¤
A B C 2 a b c fi
J K L 5 j k l
°
T U V 8 t u v
‚
Q zero q z
‹
D E F 3 d e f fl
M N O 6 m n o
·
W X Y 9 w x y
£
accepts letter
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AMIS Set Up and Operation Guide
28
Setting up AMIS
Setting up AMIS
The AMIS parameters include:
•
Setting up the Site Network Identification Number
•
Recording the System Name (attached to messages)
•
Recording the Sender’s Name (attached to messages)
•
•
Entering Line and Pool Parameters
Setting up the Site Network Identification Number
Establishing your site's network identification number allows your site to automatically access long distance dialing and allows other Norstar Voice Mail systems to reply to messages sent from your site. The network identification number has two components. To send a Network Message, both components of the network identification number are required.
The first component establishes an outdialing sequence that indicates to
Norstar Voice Mail your site's International Access code. The International Access code is used by Norstar Voice Mail for outdialing access. The International Access code is used to dial international calls from your location. Each country has a unique
International Access code.
The second component of the network identification number identifies your site to other networks. This consists of establishing your Country code, Area code and your System Phone number. This number sequence is attached to messages sent from your site. This number allows a message reply to be sent directly back to the message sender. This number is unique for every Norstar Voice Mail site.
Note: Your site’s network identification number was established during installation. If you find this is the case, it is not necessary to set up your site’s network identification number. When your network identification number is established, your site is ready to send and receive Network Messages.
Before you begin, ensure you write the appropriate codes in the boxes provided.
• International Access code
This is the code identifying the country where your site is located. This code allows international calling capability. In Canada and the United States, the
International Access code is 011. This number is a maximum of four digits.
• Country code
This is the code assigned to the country where your site is located. In Canada and the United States, the Country code is 1. This number is a maximum of four digits.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
29
• Area code
This is the code assigned to your calling area. For example, the area code for
Kansas City is 816, and the area code for Calgary is 403. Each province, state, and sometimes city has a specific area code. This number is a maximum of six digits.
• System Phone number
The System Phone number at your site is the number assigned to the
Norstar Voice Mail Automated Attendant. This number is a maximum of 16 digits.
Recording the System Name (attached to messages)
After you have determined the components of your site identification number, select a name for your system. Have this name prepared before you make your recording. When you include the System Name, this feature adds the recorded system name to all messages sent from your site. The System Name is played as part of the recorded message. The default setting is disabled.
Recording the Sender’s Name (attached to messages)
When enabled, this feature attaches the sender’s recorded name to each message sent from your site. The sender’s name is played as part of the recorded message.
The normal default setting is disabled.
Enabling the Loopback Mailbox
Each Norstar Voice Mail site has a special Loopback Mailbox which is used to determine if two sites are communicating properly. Whenever a Loopback mailbox receives a message, the message is immediately sent back to the originating mailbox. The Loopback Mailbox is automatically created when AMIS is installed.
When AMIS is enabled, the Loopback Mailbox is disabled. Before another site can test Network Message capability, you must enable the Loopback Mailbox.
When you are testing your site's Network Messaging capability, ensure the destination site Loopback Mailbox is enabled.
Entering Line and Pool Parameters
When you enable the Loopback Mailbox you must also establish which line
Norstar Voice Mail AMIS uses to make an outgoing call. You have to enter an outgoing line or pool to be used for the following:
• all outgoing calls generated by the system for AMIS reply or Loopback purposes
• mailbox owners who use Direct Addressing
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
30
Setting up AMIS
To set up the AMIS parameters:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
SITE
Parameters
GENL DGTL
Intl ac: none
NEXT
Intl ac:
RETRY
Cntry code: xx
CHNG
Area code: none
NEXT
Area code:
RETRY
5. Press
6. Press
7. Press
8. Enter the International Access code and press OK .
This number is a maximum of four digits. The
International Access code for Canada and the United
States is 011.
9. Press NEXT .
Intl ac: x
CHNG
Cntry code: none
NEXT
10. Press CHNG .
Cntry code:
RETRY
11. Enter the Country code and press OK . This number is a maximum of four digits. The Country code for
Canada and the United States is 1.
12. Press NEXT .
13. Press
PARM
AMIS
CHNG
CHNG
.
.
.
.
Area code:xxx
CHNG
14. Enter the area code for your city, state or province and press OK . The area code is a maximum of six digits.
15. Press NEXT .
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
31
Ph: none
OK
Ph:
RETRY
Ph: xxxxxxx
CHNG
Incl sys name:Y
CHNG NEXT
Record sys name
REC PLAY NEXT
Incl sndr name:Y
CHNG NEXT
Loopback:Y
CHNG NEXT
Outdial
POOL
Line:x
RETRY
Accept:x
RETRY
Line: x
CHNG NEXT
16. Press CHNG .
17. Enter your site’s system phone number and press
OK . This number is a maximum of sixteen digits.
18. Press OK again to accept your site’s system phone number.
19. Press CHNG to disable the system name or press
NEXT . If you disable the System Name Option, go to step 21.
20. Press REC to record the system name and follow the prompts on the display. This display is bypassed if you decide not to include the system name in step 19.
Press NEXT to go to the next display.
21. Press CHNG to exclude the sender name, or press
NEXT .
22. Press CHNG to disable the Loopback mailbox or press NEXT .
23. Press LINE to select a specific outgoing line. Press
POOL for Norstar Voice Mail to select a line within a line pool. In this example, press LINE .
24. Enter the line number and press OK . The x represents the line number that you enter.
25. Press OK to accept the line number, represented by the x shown here.
26. Press
•
to continue with your Norstar Voice Mail
AMIS session.
27. Press
® to end this programming session.
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AMIS Set Up and Operation Guide
32
Setting up AMIS
AMIS default feature settings
Establishing AMIS Feature settings provides your site with network voice messaging features. These features include:
Network Receive
This feature allows your location to receive messages from other locations on the network. The default setting is enabled.
Network Delivery
This feature allows your location to send messages to other locations on the network. The default setting is enabled.
Network Reply
This feature allows your location to reply to messages sent from other locations on the network. The default setting is enabled.
Network Broadcast Messages
When enabled, this feature allows you to send Broadcast Messages to all Network
Delivery Mailboxes established at your site. The default setting is disabled.
Network Group List
This feature allows you to add Network Mailboxes to a Group List. The default setting is disabled.
Network Retries
This feature sets the maximum number of times the system attempts to send a message before abandoning it and showing a Non-Delivery Notification. The default setting is 3 attempts.
Network Retry Delay
This feature states the length of time between delivery attempts of the same message. The default setting is 10 minutes.
Note: When a feature is enabled by default, it means the feature works automatically when AMIS is enabled. A feature with a default setting of N, must be enabled before the feature can work.
To change the AMIS default feature settings:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
OK
.
3. Press
OTHR
until you see the display button
NET
.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
33
4. Press NET .
Network Admin
SITE
Parameters
AMIS DGTL
Network rcv:Y
CHNG NEXT
Network dlv:Y
CHNG NEXT
Network reply:Y
CHNG NEXT
Network brdcst:N
CHNG NEXT
Network gp lst:N
CHNG NEXT
Network retry:3
CHNG NEXT
5. Press press
6. Press
PARM
•
GENL .
. At any time during the following steps,
to return to this display.
Network delay:10
CHNG NEXT
7. Press CHNG to disable the Network Receive
Message feature or press NEXT .
8. Press CHNG to disable the message Network
Delivery Feature or press NEXT .
9. Press CHNG to disable the Message Network Reply feature or press NEXT .
10. Press CHNG to enable Network Broadcast Message capability or press NEXT .
11. Press CHNG to enable the Network Group List or press NEXT .
12. Press CHNG to change the network retry attempts.
Enter the number of retry attempts. The number of retry attempts ranges from 1 to 9. Press NEXT to accept the default number of 3 retry attempts.
13. Press CHNG to change the network retry delay value.
Enter the network retry delay value. This is a twodigit value. The network retry delay is the length of time between delivery attempts of the same message.
This value ranges from 01 to 60 minutes. Press
NEXT to accept the default network retry delay time of 10 minutes.
14. Press
® to end this programming session.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
34
Setting up AMIS
Setting up an AMIS Network Site Table
Before users can send network messages to other sites using Site-Based
Addressing, you must create a Network Site Table. This chapter shows you how to add, change and delete sites from the Network Site Table.
After a site is added to the Network Site Table, the site is automatically added to the site-based addressing portion of the Company Directory. For information about site-based addressing, refer to the Norstar Voice Mail AMIS User Guide.
Assign the following parameters for each site:
Site Prefix
The Site Prefix is a number from 1 to digits that identifies the site on the network.
This number must be unique and not assigned to any other site on the local system.
The Site Prefix cannot overlap any other Site Prefix in the Network Site Table. For example, if a prefix of 6335 is used, it would overlap with prefixes 633 and 63350.
The Site Prefix should be a number that is easy to recognize and remember for the user. The Site Prefix could be the same as the site’s area code and three-digit exchange prefix. For example, if you normally dial 1-604-250-1111 to reach a site in Vancouver, 604250 would be easy to recognize as the Site Prefix.
Site Name
A text name for the site is a maximum of 16 characters. This name is shown to the local user when addressing the message or reviewing message envelope information. If a value is not specified the display shows Site <Site Prefix>.
Recorded Site Name
A recording of the Site Name. The name plays to the local user when addressing the message or reviewing message envelope information. If you do not record the Site
Name, the voice prompt will play “Unknown site”.
Message Protocol
The Message Protocol is used for sending a message to the destination site. The protocol depends on whether you want to send an AMIS or SMTP Networking message. A choice is shown only if both AMIS and Digital Networking are enabled on your Norstar Voice Mail system. If Digital Networking (SMTP) is not enabled,
AMIS is automatically chosen. For sites on an AMIS Network the protocol is
AMIS. The default setting is SMTP.
Outdial Parameters (Line or Pool)
You are prompted to enter the Line or Pool that Norstar Voice Mail AMIS uses to make an outgoing call to this specific site.
Destination Phone number
This is the phone number of the destination site. The phone number is a maximum of 30 digits.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
35
Adding a site to the Network Site Table
To add a site to the Network Site Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
PARM
Site admin
DEL CHNG
Site:
QUIT
Site:xxx
RETRY
Name:
RETRY BKSP
5. Press press
6. Press
SITE
ADD
7. Enter the Site Prefix. The Site Prefix is a maximum of 9 digits.
8. Press OK .
.
. At any time during the following steps,
• to return to this display.
Name:xxxxxxx
CHNG
Rec site name
PLAY NEXT
Record name:
RETRY
9. Enter the Site name and press OK . To enter the Site
name, refer to "Entering characters using the Norstar
Dialpad" on page 27. The Site name is a maximum
of 16 characters.
10. Press OK to accept the name.
11. Press REC to record the site name.
Accept name?
RETRY PLAY
12. At the tone, record the Site name and press OK .
Remember, do not use Handsfree. A better recording results if you speak directly into the receiver.
13. Press PLAY to listen to the Site Name before accepting it. Press RETRY to erase and record the
Site Name again. Press OK or
£ to accept the Site
Name.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
36
Setting up AMIS
Type:AMIS
NEXT
14. Press CHNG to cycle between AMIS and SMTP for address type.
Note: This display will only be shown if both
AMIS and Digital Networking are enabled on your Norstar Voice Mail system. If Digital
Networking is not enabled, this display is bypassed and the display in step 15 appears.
15. Press NEXT .
Type: AMIS
CHNG
Outdial:none
POOL
Line:x
RETRY
Accept:x
RETRY
Dest ph:
RETRY
16. Select the outdial parameter. Press LINE to select a specific outgoing line. Press POOL to select a line within a line pool. In this display LINE is used as an example. The following steps assume you have selected a line for outdialing. Press NEXT to accept the outdial parameter and go to the next parameter to enter the destination site phone number.
17. Enter the line number and press the line number that you enter.
18. Press OK
OK
to accept the line number.
. The x
represents xxxxxxx
ADD
Site admin
DEL CHNG
19. Enter the phone number of the destination site.
Press OK . The phone number is a maximum of 30 digits. The phone number you enter must be answered by the Automated Attendant at the destination site. If your site uses line or pool access codes, the access code must precede the phone number. For example, if you must press 9 to access an outside line, then 9 must be the first number in the phone number.
20. Press ADD to add Pauses to the phone number of the destination site. Press OK to accept the phone number of the destination site.
21. Press ADD and repeat steps 7 to 20 for each site you want to add to the Network Site Table.
22. Press
®
to end this programming session.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
37
Changing a site in the Network Site Table
You can change the site parameters of any site in the Network Site Table. You cannot change the Site Prefix of a site. The site must be deleted and a new site created with a new Site Prefix and new parameters for the site.
To change a site in the Network Site Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
PARM
5. Press SITE . At any time during the following steps, press
• to return to this display.
6. Press CHNG .
Site admin
ADD DEL
Site:
LIST QUIT
7. Enter the Site Prefix of the site you want to change, or press LIST for a list of sites in the Network Site
Table.
8. Press OK to accept the site.
Site:xxx
RETRY
Name:xxxx
OK
Name:
RETRY BKSP OK
9. Press CHNG to change the Site Name. Press OK to accept the Site Name, and go to the next parameter to record the site name.
10. Enter the new Site name. To enter a different Site
name, refer to "Entering characters using the Norstar
Dialpad" on page 27. The Site name is a maximum
of 16 characters.
11. Press OK .
Name:xxxx
CHNG
Rec site name
PLAY NEXT
12. Press REC to record the site name.
Record name:
RETRY
13. At the tone, record the Site name and press OK results if you speak directly into the receiver.
.
Remember, do not use Handsfree. A better recording
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
38
Setting up AMIS
Accept name?
RETRY PLAY
14. Press OK or
£ to accept the Site Name. Press
PLAY to listen to the Site Name. Press RETRY to erase and re-record the Site Name.
15. Press NEXT .
Type:AMIS
CHNG
Outdial:LINE
POOL NEXT
Line:x
RETRY
16. Select the outdial parameter. Press LINE to select a specific outgoing line. Press POOL to select a line within a line pool. In this display LINE is used as an example. The following steps assume you have selected a line for outdialing. Press NEXT to accept the outdial parameter and go to the next parameter to enter the destination site phone number.
17. Enter the line number and press OK . The x
represents the line number that you enter. If you selected POOL as the outdial parameter, you must also enter the pool number. After you have entered the pool number, press OK to continue.
18. Press OK to accept the line number.
Accept:x
RETRY
Dest ph:
RETRY xxxxxxx
ADD
Site admin
DEL CHNG
19. Enter the phone number of the destination site.
Press OK . The phone number is a maximum of 30 digits. The phone number you enter must be answered by the Automated Attendant at the destination site. If your site uses line or pool access codes, the access code must precede the phone number. For example, if you must press 9 to access an outside line, then 9 must be the first number in the phone number.
20. Press OK to accept the phone number of the destination site. Press ADD to add Pauses to the phone number of the destination site.
21. Press ADD and then repeat steps 6 to 21 for each site you want to change in the Network Site Table.
Press
®
to end this programing session.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
39
Deleting a site from the Network Site Table
A site can be deleted from the Network Site table at any time.
To delete a site:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
PARM
5. Press SITE . At any time during the following steps, press
• to return to this display.
6. Press DEL .
Site admin
ADD CHNG
Site:
LIST QUIT
Site:xxx
RETRY
7. Enter the Site Prefix of the site you want to delete or press LIST for a list of sites in the Network Site.
8. Press OK to accept the site.
Site name
QUIT
Site deleted
9. Press DEL .
Site admin
ADD DEL CHNG
10. You will see the
Site deleted
transient display, and then the display in step 11.
11. Press DEL and repeat steps 6 to 11 for each site you want to delete from the Network Site Table.
Press
®
to end this programming session.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
40
Setting up AMIS
Setting up the Call Scheduling
The Call Scheduling parameter establishes times when Network Delivery Messages are prohibited. You can limit non-urgent calls during peak periods or when long distance rates are highest. You can establish Call Scheduling for every day of the week.
There are four Call Schedulings per day. These periods are called bands. For example, you can establish a band on Monday from eight to 11:00 in the morning, and from 12 noon until 4:00 in the afternoon. The available time for network calls to occur is before eight in the morning, between 11 and 12:00 p.m. and any time after 4:00. The following table shows an example of the Call Scheduling for
Monday.
Note: If Call Scheduling continues past midnight, you must create two Call
Scheduling periods. The first Call Scheduling period ends at midnight and the second Call Scheduling period begins at midnight of the next day.
Example of a Call Scheduling for one day
Day Band
Monday
Monday
Monday
Monday
3
4
1
2
Call Scheduling Time
From
08:00
12:00
:
:
Call Scheduling Time To
4:00
:
:
Call Scheduling applies to outgoing messages. Incoming messages are still received at any time. Call Scheduling does not apply to urgent messages.
From the table "Example of a Call Scheduling for one day", the available hours for
network messaging are those hours before 8:00, between 11:00 and 12:00 p.m. and all hours after 4:00.
the table "Call Scheduling" shows the Call Scheduling for all days including
Sunday. Use this table to record the periods when Call Scheduling is established.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
41
Friday
Friday
Friday
Friday
Saturday
Saturday
Saturday
Saturday
Sunday
Sunday
Sunday
Sunday
Monday
Monday
Monday
Monday
Tuesday
Tuesday
Tuesday
Tuesday
Wednesday
Wednesday
Wednesday
Wednesday
Thursday
Thursday
Thursday
Thursday
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
Note: Before you write in this table, ensure you photocopy this page.
Call Scheduling
Day Band
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
Call Scheduling
Time From
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
Call Scheduling
Time To
:
:
:
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
42
Setting up AMIS
Entering Call Scheduling times
The following steps show you how to enter Call Scheduling times for one day. Use the same steps shown here to enter Call Scheduling times for other days.
To enter Call Scheduling times:
1. Press
ƒ · ° ‹
.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
SITE
Parameters
GENL DGTL
Intl ac: none
CHNG
Mo 1 fr:12:00 am
NXTDAY NEXT
5. Press press
6. Press
7. Press
PARM
AMIS .
. At any time during the following steps,
• to return to this display.
NEXT until the display shows:
Enter hhmm:
RETRY
Enter hhmm:0800
RETRY PM
Mo 1 to:08:00 am
NXTDAY NEXT
8. Press CHNG to enter the start time of the first Call
Schedule. In this example, we start the Call Schedule at 8:00 a.m. This display shows the first time band for Monday. The first time band on all days starts with the from (fr) time. To change the time band start time, press CHNG . To change the day of the week, press NXTDAY .To enter the band end time (to), press
NEXT until the appropriate display appears.
9. Enter the time when the first Call Schedule starts.
Any single-digit hour or minute must be preceded by a zero. In this example enter the time of 8:00 a.m.
10. The display changes to show the time with AM and
PM . Specify the time as AM or PM . In this example, press AM .
11. Press CHNG to enter the end time of the first Call
Schedule. This display establishes when the Call
Schedule ends. It is different from the Call Schedule start display in step 8 because of the to: prompt.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
43
Enter hhmm:
RETRY
Enter hhmm:1100
RETRY PM
Mo 2 fr:12:00 am
NXTDAY NEXT
Enter hhmm:
RETRY
12. Enter the time when the first Call Schedule ends. In this example, enter the time of 11:00. Any singledigit hour or minute must be preceded by a zero.
13. The display changes to show the time with AM and
PM . Specify the time as AM or PM . Press AM to enter the time of 11:00 a.m.
14. Press CHNG to enter the second Call Schedule for
Monday. In this example, start the second Call
Schedule at 12:00 p.m.
15. Enter the time of 12:00, when the second Call
Schedule starts.
16. Press PM .
Enter hhmm:1200
RETRY AM
Mo 2 to:1200:00 pm
NXTDAY NEXT
17. Press CHNG to enter the end time of the second Call
Schedule. In this example, end the second Call
Schedule at 4:00 p.m.
Enter hhmm:0400
RETRY
Mo 3 fr:12:00 am
CHNG NXTDAY NEXT
18. Enter the time of 0400 when the second Call
Schedule ends.
19. Press CHNG to enter times for the third and fourth
Call Schedule for Monday. Press NXTDAY to go to the Tuesday Call Scheduling. Press NXTDAY to continue setting Call Scheduling for other days.
Tu 1 to::00am
CHNG NXTDAY NEXT
20. To enter the Call Schedule times for Tuesday, repeat steps 8 through 16.
Su 4 to::00am
CHNG NXTDAY
Network Admin
SITE
21. This is the fourth Call Schedule time for Sunday and the last Call Schedule display of the week. Press
NEXT .
22. Press
®
to end this programming session.
Note: If there is an overlap in time bands established for the same day,
Norstar Voice Mail AMIS determines the time band from the earliest time and the latest time of the overlapping time bands and treats the times as one
Call Schedule.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
44
Setting up AMIS
Setting up outdialing channel configuration
Setting up the outdialing channel configuration establishes the number of channels available to Norstar Voice Mail to make outgoing calls. The number of channels designated for outdialing is determined by the Norstar Voice Mail module that your site uses.
Before setting the outdial channel configuration, you must first determine how many channels your site’s Norstar Voice Mail module has available. For more information about outdialing, refer to the Norstar Voice Mail Programming Record or
"Appendix A: AMIS Programming Record" on page 77.
Note: We recommend that you do not set the outdialing channel configuration to more than half of the available channels. For example, if your site has a 4
Channel system, this means you have four available channels for outgoing and incoming Norstar Voice Mail calls. If you are using a 4 Channel system, set the channel configuration to 2.
To set the outdialing channel configuration:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
Num of chans:1
OK
Num of chans:1
RETRY
Num of chans:1
CHNG
Admin
MBOX AA OTHR
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press fi
.
CHNG
.
OK
.
5. Enter the number of outdialing channels and press
OK
.
6. Press
OK
to accept the number of channels.
7. Press
® to end this programming session.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
45
Testing Network Message capability
Testing your Network Message capability is done through the AMIS Loopback
Mailbox. The Loopback Mailbox is a test mailbox which allows you to determine whether or not AMIS messages are being sent over the network. Each site in a network has a Loopback Mailbox.
To test AMIS using the Loopback Mailbox, record a message and send it to the
Loopback Mailbox of another site in the network. The Loopback Mailbox sends the message back to the mailbox you used at your location. This allows you to determine whether or not your site’s network identification number is properly set up and your site is able to receive messages from other sites in the network.
Note: The Loopback Mailbox is created automatically when AMIS is installed. If the mailbox number length is 2 digits, the Loopback Mailbox is 13. If the mailbox number length is 4 digits, the Loopback Mailbox is 1003. If the
Group List leading digit is 1, then the leading digit of the Loopback Mailbox is 2 instead of 1. The following table shows you how to determine your
Loopback Mailbox number.
Loopback Mailbox Numbers
If Mailbox Directory Number (DN) length is: Loopback Mailbox
Number is:
2 digits
3 digits
4 digits
5 digits
6 digits
7 digits
13
103
1003
10003
100003
1000003
If Group List leading digit is 1, then
Loopback Mailbox
Number is:
23
203
2003
20003
200003
2000003
You cannot log onto the Loopback Mailbox or perform any mailbox functions.
Sending a Test Network Message
To test Network Message capability you must send a message from your site to the
Loopback Mailbox at a site on the AMIS network. When the Loopback Mailbox at the destination site receives the message, it automatically returns the message to the mailbox used at the originating site. If you use the System Coordinator's Mailbox, the test message you record is left as a message in your System Coordinator
Mailbox. When you receive the message, it indicates Network Messaging is operating properly. If you do not receive the message or if a protocol error occurs,
refer to "Troubleshooting AMIS" on page 69.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
46
Setting up AMIS
To send a Test Network Message:
1. Press
ƒ·°⁄.
Pswd:
OTHR RETRY
0 new 0 saved
PLAY ADMIN
2. Enter your password and press OK or
£.
3. Press REC . After the tone, record a test message.
Record message:
RETRY PAUSE
Accept rec?
RETRY PLAY
Mbox:
DIR QUIT
Dest ph:
RETRY
4. Press
5. Press
6. Press
OK
OK
to end the recording.
to accept the recording.
££.
7. Enter the destination site System Phone number and press OK .
8. Press OK to accept the destination System Phone number.
9. Enter the Loopback Mailbox number and press OK .
Dest mb:
RETRY
AMIS msg:
OPTS CC
Network msg:
VIEW
10. Press
11. Press
Press
OTHR
SEND
®
.
.
to end this programming session.
To determine whether Network Messaging is working, open your mailbox. The message you recorded should be sent back as a message to your mailbox. If the message does not appear in your mailbox after approximately five minutes:
• ensure that the Network Delivery option is enabled.
• ensure that the Call Scheduling periods at your site and at the receiving site allow network messaging during the time you are attempting to test the system.
A Call Scheduling is set up by the System Coordinator to prevent calls from being placed during a specified time frame.
• consider that the test message may be delayed by the length of time established in the Retry interval. The Retry interval is a Class of Service feature. For more information on Class of Service, refer to the Norstar Voice Mail Set Up and
Operation Guide.
• consider that the test message is subject to line availability at your site or at the receiving site
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up and maintaining Network
Delivery Mailboxes
5
Introduction
A Network Delivery Mailbox makes it more convenient for local users to send messages to remote users. The System Coordinator adds and maintains the Network
Delivery Mailboxes at each site in the network. A Network Delivery Mailbox can be set up with either a Direct Address or a Site-Based AMIS Address.
The Network Delivery Mailbox contains all the information necessary to transfer a message to a mailbox at another location.
This chapter shows you:
•
About Network Delivery Mailboxes
•
Adding a Network Delivery Mailbox with a Direct Address
•
Changing Network Delivery Mailbox parameters for Direct AMIS addressing
•
Adding a Network Delivery Mailbox with a Site-Based AMIS Address
•
Changing Network Delivery Mailbox parameters for Site-Based AMIS
•
Deleting a Network Delivery Mailbox
About Network Delivery Mailboxes
Network Delivery Mailboxes simplify network messaging by allowing a mailbox owner to remember only the Network Delivery Mailbox number. When selected, a message sent through the Network Delivery Mailbox is delivered automatically.
The local mailbox owner can send a voice message to another person across the
AMIS Network using what appears to be a local mailbox number. Sending a message across the country is as simple as sending a message down the hall.
For example, a bank has a centralized office with many branches located throughout the city. Sometimes the bank receives messages intended for personnel located at a different branch. Each individual working for a branch office can be assigned a
Network Delivery Mailbox at the main office. A message for personnel working at a remote location is sent to the destination through the Network Delivery Mailbox at the main office.
The number of Network Delivery Mailboxes you need is determined by the number of users who are on the AMIS network and the type of network messaging required.
You can have a maximum of 1000 mailboxes on your Norstar Voice Mail system.
The maximum number of mailboxes includes any combination of Special, Personal,
Guest, Information and Network Delivery Mailboxes.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
48
Setting up and maintaining Network Delivery Mailboxes
You should assign the same leading digit for all Network Delivery Mailbox numbers. Assigning a leading digit to mailboxes helps you identify the different
Voice Mail mailboxes. For example, all Personal mailboxes start with the number four, Guest mailboxes with number five, and all Network Delivery Mailboxes with the number six. The Network Delivery Mailbox length must be the same length as the mailbox length. For example, if the mailbox length is five digits, the Network
Delivery Mailbox number you assign must also be five digits.
The Network Delivery Mailbox is only available to certified mailbox owners.
Callers who are not mailbox owners cannot access the Network Delivery Mailbox.
Adding a Network Delivery Mailbox with a Direct Address
A Network Delivery Mailbox with a Direct Address is assigned by you and contains:
• a Network Delivery Mailbox number
• a spelled Network Delivery Mailbox name
• the Company Directory option
• a recorded Network Delivery Mailbox name
• an outdial parameter, either a Line or a Pool
• a line or pool number
• a destination site phone number
• a destination site mailbox number
Before adding Network Delivery Mailboxes with a Direct Address, you should
Mailbox list.
If you use the table, ensure you photocopy the page. Use the photocopy to record your Network Delivery Mailbox numbers and destination parameters. For more
information, refer to "Appendix A: AMIS Programming Record" on page 77.
The Network Delivery Mailbox name can be the name of the mailbox at the destination site or another name you select. The Network Delivery Mailbox name is a maximum of 16 characters.
You must determine whether the outdial parameter is a Line or Pool. If you are using a Line or Pool as an outdial parameter, you must know the line or pool number you want to use. The line number is the line used to make the outgoing call.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up and maintaining Network Delivery Mailboxes
49
You must also know the destination site phone number. When sending messages using a Network Delivery Mailbox, the phone number at the destination site must be answered by the Norstar Voice Mail Automated Attendant. You also have to know the destination mailbox number.
The table , “Network Delivery Mailbox parameter summary for Direct
Addressing,” on page 49 shows the information needed for setting up a Network
Delivery Mailbox with a Direct Address. For example, the Network Delivery
Mailbox is assigned the number 600. When a mailbox owner selects 600, Norstar
Voice Mail chooses line number five and dials 555-1234. The receiving site
Automated Attendant which is at phone number 555-1234 answers the call. Then the Automated Attendant transfers the call to mailbox 8221.
Network Delivery Mailbox parameter summary for Direct Addressing
Network
Delivery
Mailbox
Number
Network Delivery
Mailbox Name
Company
Directory
Option
Outdial parameter
(circle one)
Line
Number or
Pool
Number
600 Armstrong,S Yes Line
Pool
5
Destination site Phone
Number
555-1234
Destination site Mailbox
Number
8221
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
50
Setting up and maintaining Network Delivery Mailboxes
To add a Network Delivery Mailbox with Direct AMIS Addressing:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
DEL CHNG
Mbox:xxx
RETRY QUIT
Type:subscriber
OK
Type:network
NEXT
Name:
RETRY BKSP
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press
MBOX
ADD
.
OK .
5. Enter the Network Delivery Mailbox number.
6. Press
7. Press OK .
.
NEXT until you see the display in step 7.
Directory?
YES NO
Record name:
PLAY NEXT
Record name:
RETRY
Accept name?
RETRY PLAY
8. Enter the Network Delivery Mailbox name and press
OK . This name can be the name of the mailbox at the destination site or another name you select. To enter the Network Delivery Mailbox name, refer to
"Testing Network Message capability" on page 45.
The Network Delivery Mailbox name is a maximum of 16 characters.
9. Press YES or NO . This is a Directory Override.
Press YES for the Network Delivery Mailbox name to play in the Company Directory.
10. Press REC . This name plays in the Company
Directory.
11. At the tone, record the Network Delivery Mailbox name and press OK . Remember, do not use
Handsfree. A better recording results if you speak directly into the receiver.
12. To listen to the Network Delivery Mailbox Name before accepting it, press PLAY . To record the
Network Delivery Mailbox Name again, press
RETRY . Press OK or
£
to accept the Network
Delivery Mailbox Name.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Addr type: NETW
NEXT
Setting up and maintaining Network Delivery Mailboxes
51
13. Press CHNG to choose AMIS as the address type.
Press CHNG to cycle between AMIS and NETW for address type.
14. Press NEXT .
Addr type: AMIS
CHNG
Outdial: none
POOL
Line: x
RETRY
15. Select the outdial parameter. Press LINE to select a specific outgoing line.
Note: Press POOL to select a line within a line pool. The following steps assume you have selected a line for outdialing.
16. Enter the line number and press OK . The x represents the line number you enter. If you selected
POOL as the outdial parameter, you must also enter the pool number. After you enter the pool number, press OK to continue.
17. Press OK to accept the line number.
Accept:x
RETRY
Dest ph:
RETRY xxxxxxx
ADD
Dest mb:
RETRY
Mailbox Admin
DEL CHNG
18. Enter the phone number of the destination site.
Press OK . The phone number is a maximum of 30 digits. The phone number you enter must be answered by the Automated Attendant at the destination site. If your company uses line or pool access codes, the access code must precede the phone number. For example, if you must press 9 to access an outside line, then 9 must be the first number in the phone number.
19. Press OK to accept the phone number of the destination site. Press ADD to add pauses to the phone number of the destination site.
20. Enter the destination mailbox number and press OK .
The destination mailbox number is a maximum of 16 digits.
21. Press ADD and repeat steps 5 to 21 to add more
Network Delivery Mailboxes.
22. Press
®
to end this programming session.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
52
Setting up and maintaining Network Delivery Mailboxes
Changing Network Delivery Mailbox parameters for Direct AMIS addressing
You can change any parameter assigned to a Network Delivery Mailbox. This does not include the mailbox number. If you need to change a mailbox number, you must first delete the mailbox and then add the new Network Delivery Mailbox. For
information about deleting a mailbox, refer to "Deleting a Network Delivery
To select a parameter, press NEXT until the display shows the parameter you want to change. To change a parameter, press CHNG and then enter the new parameter value.
To change a Network Delivery Mailbox parameter:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
ADD DEL
Mbox:
DIR QUIT
<NAME>
CHNG NEXT
Name:
RETRY BKSP
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press
MBOX
CHNG
.
.
OK .
5. Enter the Network Delivery Mailbox number.
<NAME>
CHNG
Directory: <x>
NEXT
6. Press CHNG to change the Network Delivery
Mailbox name or press NEXT to continue.
7. Enter the new Network Delivery Mailbox name and press OK . This name can be the name of the mailbox at the destination site or another name you select. To enter the new Network Delivery Mailbox name, refer to
"Entering characters using the Norstar Dialpad" on page 27. The Network Delivery Mailbox name is a
maximum of 16 characters.
8. Press NEXT .
9. Press CHNG to change the Directory Override shown on the display. This is a Directory Override. When Y is showing, the mailbox owner’s name plays in the
Company Directory.
Press NEXT to continue without changing the
Directory Override.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Directory: <x>
CHNG
Record name:
PLAY NEXT
Record name:
RETRY
Accept Name?
RETRY PLAY
11. Press REC . The name you record plays in the
Company Directory.
Press NEXT to continue without changing the
Company Directory name.
12. At the tone, record the new Network Delivery
Mailbox name and press OK . Remember, do not use
Handsfree. A better recording results if you speak directly into the receiver.
13. Press OK or
£
to accept the Network Delivery
Mailbox Name. To listen to the new Network
Delivery Mailbox Name before accepting it, press
PLAY . To record the Network Delivery Mailbox
Name again, press RETRY .
14. Press NEXT .
Addr type: AMIS
CHNG
Outdial: LINE
POOL NEXT
Setting up and maintaining Network Delivery Mailboxes
53
10. Press NEXT .
15. Select the outdial parameter that you want to change.
Press LINE to select a specific outgoing line.
Press POOL to select a line within a line pool.
Press NEXT to continue without changing the
Outdial parameter.
16. Press CHNG .
Line: x
OK
Line:x
CHNG
17. Enter the line number and press OK .
Note: The x
represents the line number that you enter. If you selected POOL as the outdial parameter, you must also enter the pool number. After you enter the pool number, press OK .
18. Press OK to accept the line number.
Accept:x
RETRY xxxxxxx
NEXT
19. Press CHNG or press
to change the destination phone number
NEXT to continue.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
54
Setting up and maintaining Network Delivery Mailboxes
Dest ph:
RETRY xxxxxxx
ADD
Dest mb: <xxxx>
NEXT
Dest mb:
RETRY
Mailbox Admin
ADD DEL CHNG
20. Enter the phone number of the destination site.
Press OK . The phone number is a maximum of 30 digits. The phone number you enter must be answered by the Automated Attendant at the destination site. If your company uses line or pool access codes, the access code must precede the phone number. For example, if you must press 9 to access an outside line, then 9 must be the first number in the phone number.
21. Press OK to accept the phone number of the destination site. Press ADD to add pauses to the phone number of the destination site.
22. Press CHNG to change the destination mailbox or press NEXT to continue.
23. Enter the destination mailbox number. Press OK . The destination mailbox number is a maximum of 16 digits.
24. Press CHNG and repeat steps 5 to 23 to change other
Network Delivery Mailbox Parameters. Press
®
to end this programming session.
Adding a Network Delivery Mailbox with a Site-Based AMIS Address
A Network Delivery Mailbox with a Site-Based Address is assigned by you and contains:
•
Network Delivery Mailbox Number
•
Spelled Network Delivery Mailbox Name
•
•
Recorded Network Delivery Mailbox name
•
•
Before adding Network Delivery Mailboxes with a Site-Based AMIS Address, you
Network Delivery Mailbox with a Site-Based AMIS Address. The "Network
Delivery Mailbox parameter summary for Site-Based AMIS addressing" can be
used as a Network Delivery Mailbox list.
If you use the table, ensure you photocopy the page. Use the photocopy to record your Network Delivery Mailbox numbers and destination parameters. For more
information, refer to "Appendix A: AMIS Programming Record" on page 77.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up and maintaining Network Delivery Mailboxes
55
The Network Delivery Mailbox name can be the name of the mailbox at the destination site or another name you select. The Network Delivery Mailbox name is a maximum of 16 characters.
To add a Network Delivery Mailbox for Site-Based Addressing, you need to have
a site added to the Network Site Table. Refer to "Adding a site to the Network Site
The following table shows the information needed for setting up a Network
Delivery Mailbox with a Site-Based Address:
Network Delivery Mailbox parameter summary for Site-Based AMIS addressing
Network
Delivery
Mailbox
Number
Spelled Network
Delivery Mailbox
Name
Company
Directory
Option
Recorded
Network
Delivery
Mailbox name
Destination
Site Prefix
610 Chatterton,P Yes Yes 6775
Destination
Mailbox
Number
8225
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
56
Setting up and maintaining Network Delivery Mailboxes
To add a Network Delivery Mailbox with a Site-Based AMIS Address:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
DEL CHNG
Mbox:
RETRY QUIT
Type:subscriber
OK
Type: network
NEXT
Name:
RETRY BKSP
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press
MBOX
ADD
.
OK .
5. Enter the Network Delivery Mailbox number.
6. Press
7. Press OK .
.
NEXT until you see the display in step 7.
Directory?
YES NO
Record name:
PLAY NEXT
Record name:
RETRY
Accept Name?
RETRY PLAY
8. Enter the Network Delivery Mailbox name and press
OK . This name can be the name of the mailbox at the destination site or another name you select. To enter the Network Delivery Mailbox name, refer to
"Entering characters using the Norstar Dialpad" on page 27. The Network Delivery Mailbox name is a
maximum of 16 characters.
9. Press YES or NO . This is a Directory Override.
Press YES for the Network Delivery Mailbox name to play in the Company Directory.
10. Press REC . This name plays in the Company
Directory.
11. At the tone, record the Network Delivery Mailbox name and press OK . Remember, do not use
Handsfree. A better recording results if you speak directly into the receiver.
12. To listen to the Network Delivery Mailbox Name before accepting it, press PLAY . To record the
Network Delivery Mailbox Name again, press
RETRY . Press OK or
£
to accept the Network
Delivery Mailbox Name.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Addr type: NETW
CHNG
Site: XXX
LIST
Dest mb: XXX
RETRY
Setting up and maintaining Network Delivery Mailboxes
57
13. Press NEXT .
14. Enter the site and press OK .
15. Enter the mailbox number and press OK .
16. Press
®
to end this programming session.
Changing Network Delivery Mailbox parameters for Site-Based AMIS
Addressing
You can change any parameter assigned to a Network Delivery Mailbox. This does not include the mailbox number. If you need to change a mailbox number, you must first delete the mailbox and then add the new Network Delivery Mailbox. For
information about deleting a mailbox, refer to "Deleting a Network Delivery
To select a parameter, press NEXT until the display shows the parameter you want to change. To change a parameter, press CHNG and then enter the new parameter value.
To change a Network Delivery Mailbox parameter:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
ADD DEL
Mbox:
QUIT
<Namex>
NEXT
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press
MBOX
CHNG
.
.
OK .
5. Enter the Network Delivery Mailbox number.
6. Press CHNG to change the Network Delivery
Mailbox name.
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AMIS Set Up and Operation Guide
58
Setting up and maintaining Network Delivery Mailboxes
Name:
RETRY BKSP
7. Enter the new Network Delivery Mailbox name and press OK . This name can be the name of the mailbox at the destination site or another name you select. To enter the new Network Delivery Mailbox name, refer to
"Entering characters using the Norstar Dialpad" on page 27. The Network Delivery Mailbox name is a
maximum of 16 characters.
8. Press NEXT .
<Namex>
CHNG
Directory: <x>
NEXT
9. Press CHNG to change the Directory Override shown on the display. This is a Directory Override. When Y is showing, the mailbox owner’s name plays in the
Company Directory.
10. Press NEXT .
Directory:<x>
CHNG
Record name:
PLAY NEXT
Record name:
RETRY
Accept Name?
RETRY PLAY
Addr type: NETW
CHNG
11. Press REC . The name you record plays in the
Company Directory.
12. At the tone, record the new Network Delivery
Mailbox name and press OK . Do not use Handsfree.
A better recording results if you speak directly into the receiver.
13. Press OK or
£
to accept the Network Delivery
Mailbox Name. To listen to the new Network
Delivery Mailbox Name before accepting it, press
PLAY . To record the Network Delivery Mailbox
Name again, press RETRY .
14. Press NEXT .
Site:(Prefix)
∫∫∫∫∫∫∫∫NEXT
Site: (Prefix)
∫∫∫∫∫∫∫∫∫∫OK
15. Press CHNG to change the Site Prefix and Site Name of the destination site. Press NEXT to advance
.
16. Enter the Site Prefix of the destination site, or press
LIST for a list of sites in the Network Site Table.
17. Press OK to accept the site.
(Prefix): (Name)
NEXT∫∫∫∫∫∫∫ ∫
Dest∫mb:(X)
∫∫∫∫∫∫∫∫NEXT
18. Press CHNG to change the Destination Mailbox number. Press NEXT to advance.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Dest∫mb:
RETRY∫∫∫∫∫∫∫∫∫
Setting up and maintaining Network Delivery Mailboxes
59
19. Enter the Destination Mailbox number, then press OK . The Destination Mailbox number is a maximum of 16 digits.
Press
® to end this programming session.
Deleting a Network Delivery Mailbox
You can delete a Network Delivery Mailbox at any time. When you delete a mailbox, you cannot access the mailbox from the Company Directory or deliver
Network Messages to this mailbox.
To delete a Network Delivery Mailbox:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
ADD CHNG
Mbox:
QUIT
<mb name>
QUIT
Mailbox deleted
2. Enter the System Coordinator Mailbox number and password and press OK .
3. Press MBOX .
4. Press DEL .
5. Enter the Network Delivery Mailbox number that you want to delete.
6. Press DEL .
Mailbox Admin
DEL CHNG
7. Press
DEL and repeat steps 5 to 7 to delete more
Network Delivery Mailboxes.
8. Press
®to end this programming session.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
Network Messaging using AMIS
6
Introduction
Network Messaging involves sending messages across the network from one site to another. AMIS provides full Network Message capabilities. These capabilities include Network Broadcast Messages and Network Group List Messages.
Part of administering Network Messaging is ensuring that the network is operating smoothly. There may be times when it is necessary to disable or re-enable Network
Message capabilities. AMIS allows you to specify whether or not your site can receive, send or reply to Network Messages.
This chapter describes:
•
•
•
•
Enabling the Network Group List Feature
Note: To make any changes to the AMIS set up, you require a Norstar two-line display telephone. You cannot change feature settings from a Norstar single-line display telephone.
Disabling Network Messaging
There may be times when it is necessary to disable Network Messaging. You can disable Network Messaging by:
•
Disabling the Network Receive Feature
•
Disabling the Network Delivery Feature
•
Disabling the Network Reply Feature
•
Disabling Network Messaging using the Norstar Voice Mail Class of Service
Disabling the Network Receive Feature
The Network Receive Feature enables your site to receive messages from other sites in the AMIS network. When you do not want the site to receive Network Messages, the Network Receive Feature can be disabled.
Note: Your site cannot receive Network Messages while the Network Receive
Feature is disabled.
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62
Network Messaging using AMIS
To disable the Network Receive Feature:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
SITE
Parameters
AMIS DGTL
Network rcv:Y
NEXT
5. Press press
6. Press
PARM
•
GENL .
. At any time during the following steps,
to return to this display.
7. Press CHNG to disable the Network Receive message capability.
Press
®
to end this programming session.
The Network Receive message capability is now disabled.
Disabling the Network Delivery Feature
The Network Delivery Feature enables your site to send Network Messages. There may be times when it is necessary to disable the Network Send Feature. You can restrict sending Network Messages when your company is closed. When this feature is disabled, sending messages to other sites on a network is prohibited.
Norstar Voice Mail does not send Network Messages from your site when the
Network Delivery Feature is disabled.
To disable the Network Delivery Feature:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
AMIS Set Up and Operation Guide P0886636 Issue 1.0
5. Press PARM . At any time during the following steps, press
•
to return to this display.
6. Press GENL .
Network Messaging using AMIS
63
Network Admin
SITE
Parameters
AMIS DGTL
Network rcv:Y
CHNG
Network dlv:Y
NEXT
7. Press NEXT .
8. Press CHNG to disable the Network Delivery
Feature.
9. Press
®
to end this programming session.
The Network Delivery Feature is now disabled.
Disabling the Network Reply Feature
Network Messaging includes your site's ability to reply to Network Messages left in mailboxes from other sites. Disabling the Network Reply Features prohibits an individual from replying to a Network Message.
To disable the Network Reply Feature:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
SITE
Parameters
AMIS DGTL
Network rcv:Y
CHNG
Network reply:Y
NEXT
5. Press press
6. Press
PARM
•
GENL .
. At any time during the following steps,
to return to this display.
7. Press NEXT until you see the display in step 8.
8. Press CHNG to disable the Network Reply Feature.
9. Press
®
to end this programming session.
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64
Network Messaging using AMIS
The Network Reply Feature is now disabled. Your site cannot reply to Network
Messages when the Network Reply Feature is disabled.
Disabling Network Messaging using the Norstar Voice Mail Class of Service
Network Messaging can also be restricted on an individual mailbox basis. This is accomplished through the Norstar Voice Mail Class of Service designation.
Service, refer to the Norstar Voice Mail Set Up and Operation Guide.
Re-enabling Network Messaging
There may be times when it is necessary to re-enable Network Messaging. You can re-enable Network Messaging by:
•
Re-enabling the Network Receive Feature
•
Re-enabling the Network Delivery Feature
•
Re-enabling the Network Reply Feature
•
Re-enabling Network Messaging using the Norstar Voice Mail Class of Service
Re-enabling the Network Receive Feature
The Network Receive Feature enables your site to receive messages from other sites in the AMIS network.
To re-enable the Network Receive Feature:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
OK
.
3. Press
OTHR
until you see the display button
NET
.
4. Press
NET
.
Network Admin
SITE
Parameters
AMIS DGTL
5. Press
PARM
. At any time during the following steps, press
•
to return to this display.
6. Press
GENL
.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Network rcv:N
NEXT
Network Messaging using AMIS
65
7. If the Network Receive feature is disabled, press
CHNG to re-enable the Network Receive message capability.
8. Press
®
to end this programming session.
The Network Receive message capability is now re-enabled.
Re-enabling the Network Delivery Feature
The Network Delivery Feature enables your site to send Network Messages.
To re-enable the Network Delivery Feature:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
SITE
Parameters
AMIS DGTL
Network rcv:Y
CHNG
Network dlv:N
NEXT
5. Press press
6. Press
PARM
•
GENL .
. At any time during the following steps,
to return to this display.
7. Press NEXT .
8. If the Network Delivery Feature is disabled, press
CHNG to re-enable the Network Delivery Feature.
9. Press
®
to end this programming session.
The Network Delivery Feature is now re-enabled.
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AMIS Set Up and Operation Guide
66
Network Messaging using AMIS
Re-enabling the Network Reply Feature
Network Messaging includes your site's ability to reply to Network Messages left in mailboxes from other sites.
To re-enable the Network Reply Feature:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
SITE
Parameters
AMIS DGTL
Network rcv:Y
CHNG
Network reply:N
NEXT
5. Press press
6. Press
PARM
•
GENL .
. At any time during the following steps,
to return to this display.
7. Press NEXT until you see the display in step 8.
8. If the Network Reply feature is disabled, press CHNG to re-enable the Network Reply Feature.
9. Press
®
to end this programming session.
The Network Reply Feature is now re-enabled.
Re-enabling Network Messaging using the Norstar Voice Mail Class of Service
If Network Messaging is restricted on an individual mailbox basis, you can re-enable Network Messaging through the Norstar Voice Mail Class of Service designation.
Service, refer to the Norstar Voice Mail Set Up and Operation Guide.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Network Messaging using AMIS
67
Sending Network Broadcast Messages
The AMIS Network Broadcast Message Feature allows you to send Broadcast
Messages over the AMIS network. Broadcast Messages are recorded by you and delivered to all Network Delivery Mailboxes. When this feature is disabled,
Network Delivery Mailboxes do not receive the Broadcast Message.
A Network Broadcast Message does not play immediately. It is left in a mailbox and must be selected to play by the mailbox owner. For more information about
Broadcast Messages, refer to the Norstar Voice Mail Set Up and Operation Guide.
Enabling the Broadcast Message Feature
Before Broadcast Messages can be sent over the network, the Broadcast Message
Feature must be enabled.
To enable the Broadcast Message Feature:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
OK
.
3. Press
OTHR
until you see the display button
NET
.
4. Press
NET
.
Network Admin
SITE
5. Press
PARM
. At any time during the following steps, press
•
to return to this display.
6. Press
GENL
.
Parameters
AMIS DGTL
Network rcv:Y
CHNG
7. Press
NEXT
until you see the display in step 8.
Network brdcst:N
NEXT
8. Press
CHNG
to enable the Network Broadcast
Message Feature.
9. Press
®
to end this programming session.
The Network Broadcast Message Feature is now enabled.
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68
Network Messaging using AMIS
Enabling the Network Group List Feature
The Network Group List Feature, when enabled, allows the System Coordinator to add Network Mailboxes to a Group List. Any messages sent to the Group Lists are sent to all members, including the Network Delivery Mailboxes.
For information about creating a Network Delivery Mailbox, refer to Chapter 5
"Setting up and maintaining Network Delivery Mailboxes" on page 47. For more
information about preparing a Group List, refer to the Norstar Voice Mail Set Up
and Operation Guide.
Note: When the Network Group List Feature is disabled, messages are not sent to the Network Mailboxes in a Group List.
The Network Group List Feature is disabled when AMIS is installed.
To enable the Network Group List Feature:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press
OTHR
OK
.
until you see the display button
NET
.
4. Press
NET
.
Network Admin
SITE
5. Press
PARM
. At any time during the following steps, press
•
to return to this display.
6. Press
GENL
.
Parameters
AMIS DGTL
Network rcv:Y
CHNG
7. Press
NEXT
until you see the display in step 8.
Network gp lst:N
NEXT
8. Press
CHNG
to enable Network Group List Feature.
9. Press
®
to end this programming session.
The Network Group List Feature is now enabled.
Note: For instructions about creating a Group List and sending a Group List
Message, refer to the Norstar Voice Mail Set Up and Operation Guide.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Troubleshooting AMIS
7
Introduction
After AMIS is enabled and the operating features are set up, a few problems may occur. When problems do occur they are either a failure to transmit or a failure to connect.
This chapter describes some common problems that may occur while using AMIS.
The most common AMIS problem is a failure to transmit a message to another site.
A failure to connect can be caused by a system problem or a problem with the lines.
This chapter is divided into three parts:
• Transmission problems and solutions
• Connection problems and solutions
• AMIS Error Messages
A failure to transmit means the site sending the message has made a connection to the site receiving the message. AMIS makes the call, and the originating site and the destination site exchange information, but the message cannot be transmitted.
A failure to connect means there is no exchange of information between the originating site and the destination site.
Transmission problems and solutions
A failure to transmit is caused when the originating site connects to the destination site and the message is not delivered to the destination site mailbox. When a message cannot be transmitted to a site, the message is returned to the originating mailbox with a voice prompt stating the message was not delivered.
Transmission errors generating a failure to transmit error message can be caused by:
The destination site is not accepting Network Messages.
This error is caused when the destination site disables the Network Receive Feature.
When this feature is disabled, a site is unable to receive network messages.
• Ensure that the Network Receive Feature is enabled at the destination site. For
instructions about enabling this feature, refer to "Re-enabling the Network
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
70
Troubleshooting AMIS
The destination site is not accepting network message delivery.
This error is caused when a message is sent to a destination site that is not in the
AMIS network. Network Messaging can only occur between sites that have AMIS enabled.
• Ensure the destination site is included in the AMIS network, and the AMIS software is enabled.
The destination site’s mailbox does not exist.
This error occurs when a message is delivered to a mailbox that does not exist at the destination site.
• Ensure the destination mailbox number is correct.
• Ensure the mailbox at the destination site is initialized.
• Send the message again after you ensure that the mailbox is operating properly.
The destination site's mailbox could not accept messages.
This error occurs when a mailbox is not initialized.
• Ensure the mailbox at the destination site is initialized.
The message was too long for the destination site to accept.
This error occurs when a recorded message exceeds seven minutes and 30 seconds.
• Record a shorter version of the message and send it again.
Connection problems and solutions
A failure to connect is caused when an error occurs on the line while AMIS is trying to connect to the destination site. When a connection cannot be made to a site, the message is returned to the originating mailbox with a voice prompt explaining the message was unable to be delivered.
All messages that generate a “failure to connect error” are sent to the originating mailbox.
Connection errors generating failure to connect errors can be caused by:
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Troubleshooting AMIS
71
The destination site did not answer the call.
This error is caused when the destination site has disabled the Automated Attendant or the Automated Attendant did not answer the call. It can also be caused by a busy signal received at the destination site. AMIS cannot deliver a Network Message if the destination site does not answer the call using the Norstar Voice Mail
Automated Attendant.
• Ensure the destination site has the Automated Attendant assigned to answer the
Central Office (CO) line designated for network calls. Send the message again.
For instructions about assigning the Automated Attendant to answer lines, refer to the Norstar Voice Mail Set Up and Operation Guide.
The destination site could not be reached because an outside line was not available.
This error occurs when all retry attempts to access a line occur and no line was available or access was denied. This can be caused by a busy line, the line does not exist or there is an unexpected dial tone pause occurring. It can also be caused by an incorrect line or pool number being entered.
• Ensure that the correct line number is assigned and then send the message again.
You can also try assigning a different line for outdialing. If this error occurs frequently because of a busy line, the Norstar Voice Mail channel configuration needs to be upgraded. Contact your customer service representative.
A protocol error occurred while delivering the message.
This error is caused by a DTMF tone signaling the wrong digits.
• Send the message again. If this happens repeatedly, the DTMF setting on
Norstar Voice Mail needs to be adjusted. Contact your customer service representative.
This error can be caused by the line disconnecting during the call before all the
DTMF tones are received or transmitted. A message can still be delivered even though all DTMF tones are not sent. In these cases, the protocol error indicates all
DTMF signaling was not completed.
A data transmission error was detected while attempting to deliver the message
This error is caused by a delay between DTMF tones. The destination site receives the transmit tone and perhaps some other digits, but the pause between the tones is too long.
• Send the message again. If this happens repeatedly, contact your customer service representative.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
72
Troubleshooting AMIS
Timeout occurred while attempting to deliver the message.
This error is caused when the first digit in the transmission sequence is not received by the destination site. A timeout error occurs when a transmission signal is not received within 10 seconds.
• Send the message again. If this happens repeatedly, the DTMF setting on
Norstar Voice Mail might need to be adjusted. Contact your customer service representative.
Disabling and Re-enablingNorstar Voice Mail Channels
In the course of diagnosing a system problem you may find it necessary to disable a particular NAM Channel. After the problem has been solved, you will need to re-enable the NAM Channel. If you attempt to disable all the Channels, the system will reboot itself.
To disable a Channel:
1. Press
ƒ · ⁄ fi.
2. Enter the default password
¤¤¤‹‡‡¤
(ACCESS2).
3. Press NEXT until you see the display in step 4.
Password:
∫∫∫∫∫∫∫∫∫∫∫RETRY
ACCESS∫Server
BACK∫∫ ∫ADMIN
Chan Status
BACK∫∫NEXT∫∫
Chan Status Menu
QUIT∫∫ALL ∫∫
01-08 > ccc..crr
QUIT NEXT
1: 2225 ***
QUIT DSBL
3: 2227 ***
QUIT NEXT
4. Press
5. Press
6. Press
7. Press
8. Press
SHOW
SHOW
DETAIL
NEXT displayed.
DSBL .
.
.
.
until the Channel you want to disable is
9. Press
® to end this programming session.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Troubleshooting AMIS
73
To re-enable the Channel:
1. Press
ƒ · ⁄ fi.
Password:
∫∫∫∫∫∫∫∫∫∫∫RETRY
ACCESS∫Server
BACK∫∫ ∫ADMIN
Chan Status
BACK∫∫NEXT∫∫
Chan Status Menu
QUIT∫∫ALL ∫∫
01-08 >ccx..crr
QUIT NEXT
1: 2225 ***
QUIT DSBL
3: Not in sync
QUIT NEXT
2. Enter the default password
¤¤¤‹‡‡¤
(ACCESS2).
3. Press NEXT until you see the display in step 4.
4. Press
5. Press
6. Press
7. Press
8. Press
SHOW
SHOW
DETAIL
NEXT is displayed.
ENBL .
.
.
.
until the Channel you want to re-enable
9. Press
® to end this programming session.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
74
Troubleshooting AMIS
AMIS error messages
AMIS error messages appear on the display when an incorrect action is performed.
AMIS Voice Prompt error messages are heard through the receiver or handsfree speaker.
AMIS error messages on the display
Error messages that appear on the display are presented here in alphabetical order:
Invalid code
Appears when an incorrect International, Long Distance, Country, or Area Code is entered.
Invalid mailbox
Appears when an incorrect mailbox number is added.
Invalid name
Appears when a name is not assigned correctly to a Network Delivery Mailbox when the mailbox is created.
Invalid number
Appears when you enter an invalid line number when sending or replying to a
Network Message. Can also appear when assigning an incorrect line when creating or changing a Network Delivery Mailbox.
Mbox exists
Appears when a duplicate Network Delivery Mailbox exists.
Name too long
Appears when adding a Network Delivery Mailbox and the name exceeds the 16 character maximum.
Network denied
Appears when access to the AMIS network is not allowed through a Class of
Service.
Network disabled
Appears when sending a message to a Network Delivery Mailbox and the network is disabled.
Network reply off
Appears when the Network Message Reply parameter is set to NO.
Rec too long
Appears when the Network Message is too long. A Network Message can be a maximum seven minutes and 30 seconds long.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Troubleshooting AMIS
75
AMIS voice prompt error messages
You may hear the following AMIS voice prompt error messages through the receiver
1
or handsfree speaker:
A Network Delivery Mailbox could not receive your Broadcast Message.
This message plays when the Message Delivery Feature is disabled at your site, or the receiving site has the Network Receive Feature disabled.
The following message could not be delivered to...[mailbox owner's name or mailbox number].
This message plays when a message cannot be received at a site. This can be caused by:
• The destination site was unable to answer the call.
• The destination site was not accepting Network Messages.
• The destination site was incapable of accepting Network Messages.
• The destination site mailbox does not exist.
• The destination site mailbox was full.
• An outside line was not available.
• A protocol error occurred while the message was being transmitted.
• A data transmission error occurred during transmission.
• A timeout error occurred during transmission.
The destination site could not be reached because an outside line was not available.
This message plays when:
• The outside line selected was not available.
• No dial tone was detected on the selected line.
• An unexpected dial tone was received.
The destination site did not answer the delivery call.
This message occurs when the destination site is not enabled to answer the lines.
Ensure that the destination site is set to answer the line(s).
The destination site’s mailbox could not accept messages.
This message occurs when the Network Receive option is set to NO. Ensure the destination site has the Network Receive option set to YES.
A protocol error occurred while delivering the message.
Try sending the message again.
Data transmission error was detected while attempting to deliver the message.
1.
Try sending the message again.
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76
Troubleshooting AMIS
Time out occurred while attempting to deliver the message.
Try sending the message again.
The destination site is not accepting Network Delivery Messages.
This message occurs when the destination sites disk is full. Try sending the message again.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Appendix A: AMIS Programming Record
Before you begin
• Make copies of the pages you need for recording more programmed settings.
•
For details on programmable settings, refer to "Setting up Dialing Translation" on page 11.
Programming overview
The following overview provides a recommended approach to AMIS programming. To use this overview:
• Start at the top and progress down through the programming options. Determine which options require your attention.
• Space is provided for you to write or circle the option. Determine if the defaults, shown in bold text, are adequate.
• Instructions for accessing each programmable option are provided in brackets
( ). The option is accessed from the F983 menus if no bracket is shown (F means
Feature).
Site Network Identification Number
International Access Code
Country code
Area Code
System Phone Number
Note: Ensure the phone number assigned to answer network calls is assigned to the Automated Attendant.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
78
Appendix A: AMIS Programming Record
Network Site Table
Site Prefix
Site Name
Recorded Site Name
Outdial
Destination Site Phone number
Site Prefix
Site Name
Recorded Site Name
Outdial
Destination Site Phone number
Site Prefix
Site Name
Recorded Site Name
Outdial
Destination Site Phone number
Site Prefix
Site Name
Recorded Site Name
Outdial
Destination Site Phone number
Copy page before using if more sheets required.
Yes No
Line number or
Pool number
Yes No
Line number or
Pool number
Yes No
Line number or
Pool number
Yes No
Line number or
Pool number
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Calling Block Periods
Day
Monday
Band
1
Tuesday
4
1
2
3
Wednesday
Thursday
4
1
2
3
4
1
2
3
Friday
Saturday
Sunday
2
3
4
4
1
2
3
4
1
2
3
4
1
2
3
Outdialing channels
Number of channels
P0886636 Issue 1.0
Appendix A: AMIS Programming Record
79
Copy page before using if more sheets required.
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____ : ____
Calling Block Time from
____ : ____
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____ : ____
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____ : ____
____ : ____
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Calling Block Time to
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____ : ____
____ : ____
1 2 3 4 5
6 7 8 9 10
AMIS Set Up and Operation Guide
80
Appendix A: AMIS Programming Record
Copy page before using if more sheets required.
Network Messaging Parameters
Network Receive
Network Delivery
Network Reply
System Name
Sender Name
Network Broadcast Messages
Network Group List
Network Retry
Enable
Recording
Y
N
Y
N
Y
N
Y
N
Y N
Y N
Y N
1 2 3 4 5
6 7 8 9
Network Retry Delay (1 to 60 min., default 10)
Loopback
Test Mailbox
Enable
Outdial
Y N
Line or
Pool
Network Delivery Mailboxes
Network Delivery Mailbox number
Network Delivery Mailbox name
Include in Directory
Network Delivery Mailbox name recorded
Outdial
Destination Site Phone number
Y N
Y N
Line number or
Pool number
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Appendix B: Default Specifications
AMIS Default Feature Settings
Data Field
Network Receive
Network Delivery
Network Reply
System Name Attached to Messages
Sender Name Attached to Messages
Network Broadcast Messages
Network Group List
Network Retries
Network Delay
Default Loopback Mailbox
Value Range
YES/NO
YES/NO
YES/NO
YES/NO
YES/NO
YES/NO
YES/NO
1 - 9
1 - 60 minutes
YES/NO
Default
YES
YES
YES
NO
NO
NO
NO
3
10 minutes
NO
YES = Enabled, NO = Disabled
Note: The Loopback Mailbox is created automatically when AMIS is installed. If the mailbox number length is 2 digits, the Loopback Mailbox is 13. If the mailbox number length is 4 digits, the Loopback Mailbox is 1003. If the
Group List leading digit is 1, then the leading digit of the Loopback Mailbox is 2 instead of 1. The following table shows you how to determine your
Loopback Mailbox number.
Loopback Mailbox Numbers
If Mailbox Directory Number (DN) length is: Loopback Mailbox
Number is:
2 digits
3 digits
4 digits
5 digits
6 digits
7 digits
13
103
1003
10003
100003
1000003
If Group List leading digit is 1, then
Loopback Mailbox
Number is:
23
203
2003
20003
200003
2000003
You cannot log onto the Loopback Mailbox or perform any mailbox functions.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
82
Appendix B: Default Specifications
Class of Service values
Class of Service values:
Prompt language
Mailbox message time (in minutes)
Message length (in minutes)
Message retention period (in days)
Greeting length (in minutes)
Off-premise Message Notification
Retry intervals (in minutes)
Number of attempts
Outbound Transfer
Incorrect pswd attempts
Password expiry (in days)
Networking
Target Attendant
Call Record
1
P
15
3
2
A
15
3
3
P
15
7
4
A
15
7
5
P
5
3
5
3
6 7
A P
8
A
20 20
2 2
Y
5
30 30 0
1 1 1
Y
5
0
1
7
1
7
1
15
10
15
10
Y Y N N Y Y
10 10 n/a n/a 30 30
3 3
Y Y
5
Y
5
Y n/a n/a 9
N N Y
9
Y
9 9 9 9 6 6 4 4
90 90 90 90 60 60 30 30
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
Y
Y
N N N N N N N N
Y
Y
0 = indefinite retention, P = Primary Language, A = Alternate Language
Class of Service values:
Prompt language
Mailbox message time (in minutes)
Message length (in minutes)
Message retention period (in days)
Greeting length (in minutes)
Off-premise Message Notification
Retry intervals (in minutes)
Number of attempts
Outbound Transfer
Incorrect pswd attempts
Password expiry (in days)
Networking
Target Attendant
Call Record
9
P
10 10 30 30 120 120 120 120
3
365 365 60 60 90 90 45 45
1
Y
5
3
Y
10 11 12 13 14 15 16
A P
3
1
Y
5
3
Y
7
2
N
A
7
2
N
0 = indefinite retention, P = Primary Language, A = Alternate Language
P
10
3
Y n/a n/a 15 n/a n/a 7
N N Y
A
10
3
Y
15
7
Y
P
2
5
Y
30
9
Y
A
2
5
Y
30
9
Y
9 9 9 9 6 6 4 4
90 90 90 90 60 60 30 30
Y
Y
Y
Y
N
N
N
N
Y
Y
Y
Y
Y
Y
N N N N N N N N
Y
Y
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Glossary
Administration
The tasks involved in maintaining the Norstar Voice Mail mailboxes, greetings and set up configuration.
Area Code
A code assigned to designate a calling area within an area.
Automated Attendant
The Norstar Voice Mail answering service that answers incoming calls with a
Company Greeting, plays a list of Norstar Voice Mail options to a caller, and performs call routing functions in response to a caller's selections.
Broadcast Message
A message that can be sent only by the System Coordinator. This type of message plays in all initialized Personal Mailboxes and plays immediately when the mailbox is opened by the mailbox owner. It is automatically deleted after the mailbox owner listens to the message after opening the mailbox.
Calling Block Periods
A period of time established by the System Coordinator when network delivery messaging is prohibited.
Channel Configuration
The number of channels on a Norstar Voice Mail unit designated for outdialing.
Class of Service
A predetermined number designation that specifies the Norstar Voice Mail options for a mailbox.
Company Directory
An internal voice list that contains the names of users with initialized mailboxes who are designated to be in the Directory.
Configuring Norstar Voice Mail Lines
The tasks involved in determining which incoming telephone lines of a business are answered by Norstar Voice Mail and which Greeting Table is assigned.
Conventions
The way certain information is described. For example, using underlined text to represent the second line of the display prompt information.
Country Code
A code assigned to a country for long distance calling purposes.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
84
Glossary
Default
The parameters preset within the AMIS software.
Designated Operator
An individual in a company who is assigned to answer the Norstar Voice Mail operator request option.
Direct Addressing
The ability to send a message directly to a remote site by specifying the line or pool number, phone number and destination mailbox.
Display
A one or two line screen on a Norstar telephone showing Norstar Voice Mail commands and options.
Display Buttons
The three buttons that appear on a Norstar two line display telephone. When pressed, these buttons select the specified Norstar Voice Mail option.
Display Options
The choices available that appear on the Norstar two-line display. Options appearing on the display are selected using the display buttons.
Group Lists
A collection of mailbox numbers that are assigned a special “Group” number by
Norstar Voice Mail. When a message is sent to a Group List, all mailboxes contained in the List receive the same message. Member mailboxes can be located at the same site or at different locations within an AMIS network.
Initialize Mailbox
Preparing a mailbox to receive messages, which includes changing a mailbox default password and recording a Company Directory name.
International Access Code
A code identifying the digits dialed to access international calling.
Long Distance Access Code
The code used to access direct dial long distance calling services in a country.
Loopback Mailbox
The test mailbox used to determine if a site can transmit and receive a network message. The Loopback mailbox default number is 103 if the Directory Number
length is three digits. Refer to the table "Loopback Mailbox Numbers" on page 45.
The length of the Loopback Mailbox number is dependent on the mailbox number length.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Glossary
85
M7100 Telephone
The Norstar model M7100 telephone with a single line display and one programmable button without an indicator.
M7208 Telephone
The Norstar model M7208 telephone with a single-line display and eight programmable buttons with indicators.
M7310 Telephone
The Norstar model M7310 telephone with a two-line display and three display buttons, 10 programmable buttons with indicators and 12 dual programmable buttons without indicators.
M7324 Telephone
The Norstar model M7324 telephone with a two-line display and three display buttons and 24 programmable buttons with indicators.
Mailbox
A storage place for messages on the Norstar Voice Mail system.
Network Delivery Feature
The feature that, when enabled, allows a site to send messages to other sites within an AMIS network.
Network Delivery Mailboxes
Mailboxes added by the System Coordinator that allow access to an assigned mailbox at a destination site within an AMIS network. Network Deliver Mailboxes can be set up with either a Direct Address or a Site-Based AMIS Address.
Network Dialing Parameters
The values that determine how many times an attempt is made to contact a destination site within an AMIS network. The dialing parameters also include a retry interval.
Network Identification Number
A number comprised of an outdialing number and a series of numbers establishing a site's country and area code and phone number.
Network Messaging
The ability to send, receive and reply to messages sent between remote locations within an AMIS network.
Network Receive Feature
The feature that, when enabled, allows a site to receive messages from other locations within an AMIS network.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
86
Glossary
Network Reply Feature
The feature that, when enabled, allows a site to reply to messages sent from other locations within an AMIS network.
Outdial Parameter
The parameter that specifies an outdial value. The outdial value can be either a line or pool number.
Password
A four to eight digit number that is entered using the dialpad. A password is used to open mailboxes or perform configuration tasks.
Personal Mailboxes
Mailboxes that are assigned to users as a place to store messages.
Resetting Norstar Voice Mail
Returning the Norstar Voice Mail voice module to its original default settings.
Retry Interval
The amount of time AMIS waits before another attempt is made to contact a destination site when a failure to connect occurs.
Site-based AMIS Addressing
The ability to send a message to a remote site by specifying the destination site’s prefix and the mailbox number of the person you want to send the message to. The
System Coordinator must create a Network Site Table before a user can send messages using Site-Based AMIS Addressing.
Special Mailboxes
The two mailboxes used by the System Coordinator and designated
Norstar Voice Mail operator are: the System Coordinator Mailbox and the General
Delivery Mailbox.
System Coordinator
The person responsible for configuring, updating and maintaining the
Norstar Voice Mail system.
System Coordinator Mailbox
The Special Mailbox used by the System Coordinator for sending Broadcast
Messages. This is the System Coordinator’s Personal Mailbox.
DTMF Telephone
A push button telephone that emits DTMF tones.
Voice Prompts
The prerecorded voice instructions that are played when accessing the different
Norstar Voice Mail features and options.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Index
87
Index
A
AMIS
changing default feature settings 32
connection problems and solutions 70
failure to connect 69 failure to transmit 69
transmission problems and solutions 69
B
Broadcast Message Feature
C
Calling Block
Channels
D
Dialing Table Translation
Dialing Translation Parameters
access code 14 long distance access code 14 reply translation 14
I
L
N
P0886636 Issue 1.0
Delivery Feature 6 messaging 6
Network Broadcast Messages
Network Delivery Feature
maximum number of mailboxes 47
Network identification number
Network Messages
Network Receive Feature
Network Reply Feature
Network Site Table
O
Outdial route 31, 36, 38, 51, 53 choosing 31, 36, 38, 51, 53
Outdialing channel configuration 44
S
Setting the Dialing Translation Parameters 15
Setting the Dialling Translation Parameters 15
AMIS Set Up and Operation Guide
88
Index
Setting up outdialing channel configuration 44
Setting up the network identification number 28
T
Technician-Created Dialing Translation Table 21
creating a DOS system disk 23 creating an Autoexec.bat file 23
Telephone number Translation 12
Test Network Message 45 sending 45
Testing Network Message capability 45
Transmission problems and solutions 69
Troubleshooting
V
Voice Channels
AMIS Set Up and Operation Guide P0886636 Issue 1.0
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AMIS Set Up and Operation Guide P0886636 Issue 1.0
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Key Features
- Network Messaging
- Direct Addressing
- Site-Based Addressing
- Network Delivery Mailboxes
- Dialing Translation Parameters
- Dialing Translation Table