2014 ATEN CSR Report en

2014 ATEN CSR Report en
ATEN International Co., Ltd.
2014 Corporate Social Responsibility Report
Introduction
About the “ATEN 2014 Corporate Social Responsibility Report”
The ATEN 2014 Corporate Social Responsibility Report is the fourth corporate
social responsibility report issued by ATEN International Co., Ltd. Over the years,
we’ve always upheld the four core corporate values of: Integrity, Caring, Ambition
and Novelty. We put these values and beliefs into action, starting with the
honesty and transparency in our informational disclosures and strive to continue
improving ourselves in all dimensions, including Corporate Strategy, Operational
Management, Corporate Governance and Product Strategy. Not only do we seek
to meet the basic requirements of achieving reasonable profits for our shareholders
but also put special emphases on realizing the positive beliefs of Corporate
Sustainability, Environmental Sustainability and a mutually beneficial relationship
between the corporation and stakeholders.
In August 2014, ATEN was honored to receive recognition from CommonWealth
Magazine’s Excellence in Corporate Social Responsibility Award , winning first
place in its “mid-sized enterprise” category. We take this opportunity to vow our
commitment to become the leader while pursuing corporate social responsibility.
The award also serves as a reminder to continue strengthening and practicing
CSR values with a humble attitude, so as to exert and spread CSR’s powerful and
positive impacts on society.
Report Scope
The information disclosed in this report covers ATEN's concepts and actions in
the areas of corporate governance, protecting the environment and participation
in the community, from January 1st to December 31st, 2014, with the full scope
of events extending into March 31, 2015. The content of this report includes
collaboration of ATEN's headquarters in Taiwan and subsidiary companies in the
PRC, America, Belgium and other countries.
Guiding Principles in Writing this Report
This report is written in response to the ever-growing emphasis on corporate
social responsibility around the world and in conjunction with Taiwan Stock
Exchange’s (TWSE) efforts to promote the disclosure of information by its listed
companies regarding corporate social responsibility. Part of this report is based
on the fourth generation of GRI’s Sustainability Reporting Guidelines, also
known as GRI G4 Guidelines, proposed by the Global Reporting Initiative, also
known as. The CSR report is issued annually in Traditional Chinese and English.
Verification
A third-party verification agency has not been engaged to verify this report.
As a measure to enhance information transparency and reliability, next year’s
report will be published after receiving verification from a certified verification
agency.
Publishing the Report
Current edition published in June 2015.
Next edition to be published in June 2016.
In order to protect the environment and cherish natural resources, this report
will only be published electronically on ATEN's Chinese and English language
websites.
We welcome any opinions or inquiries for information related to this CSR
report.
Contact Us
ATEN International Co., Ltd. Corporate Headquarters
Address: 3F., No.125, Sec. 2, Datong Rd., Sijhih District., New Taipei City
Tel: +886-2-8692-6789
Fax: +886-2-8692-6577
Email: [email protected]
Website: www.aten.com
2
Table of Contents
Introduction
P2
CH1 > Manager's Preface
CH5 > Employee Care
P4
P26
CH7 > Environmental Commitment
P48
5.1 Employee Status
CH2 > Implementation of CSR
P5
5.2 Talent Development
5.3 Compensation and Benefits
2.1 CSR Policy Statement
2.2 Stakeholder Relations
7.2 Climate Change and Greenhouse
Gas Reduction
5.4 A Healthy Workplace
5.5 Human Rights
CH3 > Enterprise Operations
7.3 Green Products
P9
CH6 > Active Social Participation
3.1 About ATEN
7.4 Green Supply Chain Management
7.5 Green Training and Promotion
P37
3.2 Worldwide Presence
6.1 Caring about Education
3.3 Operational Achievements
6.2 Community Relations
3.4 Honors and Recognition
6.3 Environmental Protection
6.4 Overseas Record
CH4 > Corporate Governance
7.1 The ATEN Green Management
Group and System
P20
4.1 Corporate Governance
Structure
CH8 > Client Satisfaction and Service
P63
8.1 Client Satisfaction Survey
8.2 Comprehensive Customer
Service System
8.3 Customer Health and Safety
4.3 Board of Directors
8.4 Information Security and
Guaranteeing Customers'
Rights to Privacy
4.4 Remuneration Committee
8.5 Sales Regulations
4.2 Shareholders' Meeting
4.5 Domestic and International
Associations
CH9 > GRI Indicator Index
P72
3
CH1
Manager's
Preface
CH1 Manager's Preface
To ATEN, Corporate Social Responsibility has become part of our corporate DNA. Whether
in the company’s decision-making or in the execution of our employee’s work activities,
the CSR concept has been fully incorporated as an essential element of our culture and is
manifested in different aspects that include corporate governance, corporate commitment,
environmental protection, social participation and more.
In August 2014, ATEN was honored to receive recognition from CommonWealth
Magazine’s Excellence in Corporate Social Responsibility Award , winning first place in its
“mid-sized enterprise” category. It not only marks ATEN’s best performance during the
eight years that we’ve participated but also provides proof of the company’s relentless
work and commitment in pursuing CSR. We would like to take this opportunity to reiterate
our unwavering determination to promote and pursue corporate social responsibility. The
award also serves to remind us to continue strengthening and practicing CSR values with a
humble attitude, so as to exert and spread CSR’s powerful and positive impact on society.
CEO & President of the Board
For two consecutive years, ATEN has received the highest A++ distinction from the
Information Transparency Disclosure Rankings for TSE & OTC Listed Companies , conducted
by the Securities and Futures Institute in Taiwan. ATEN ranked among the top 5% of
all enterprises that were listed, which is a remarkable recognition of the endeavors that
management has undertaken to improve corporate governance. To ATEN, what CSR means
is to achieve stable corporate governance as a solid foundation, to fully live up to the social
responsibilities of a corporate citizen while pursuing profits and growth, and to respect
the right of information to all stakeholders about company management, so as to build an
open, transparent and sustainable relationship.
It is our uncompromising principle to focus on becoming the very best
and being number one in each of the fields that we specialize in.
According to the renowned German management guru Hermann Simon, the
characteristics of “hidden champions” include having clearly defined, focused corporate
goals; claiming irreplaceable status in an industry on the global market, fostering close
relationships, obtaining a deep understanding of customers, focusing on across-the-board
innovations, being value-oriented, and engaging in tight races with competitors. These are
the exact directions that ATEN endeavors and has worked hard for years to achieve. In the
niche markets that we focus on, we’ve been able to leverage on high quality products and
services to create a unique competitive edge that helps us to achieve lucrative profits for
our shareholders. In 2015, ATEN was honored to be selected by the Ministry of Economic
Affairs to receive its 3rd Taiwan Mittelstand Award that uses Hermann Simon’s “hidden
champions” theory as criteria. This award is a positive response to ATEN’s corporate
management strategy and recognizes the company’s relentless pursuit of branding,
globalization, innovation and service. Despite multiple challenges from industry slumps,
brand positioning and market expansion, ATEN, bearing the great expectations of its
stakeholders in mind, still excels and does not disappoint.
Looking forward, we’ll continue to keep ourselves grounded on the four core corporate
values of Integrity, Caring, Ambition and Novelty, and uphold corporate sustainability as our
long-term goal. We aim to broaden and strengthen our efforts in the areas of corporate
governance, corporate commitment, environmental protection, social participation and
more, so as to instill more strength and positivity to help society improve as a whole. We
earnestly look forward to creating a win-win situation for our stakeholders – the investors,
employees, clients, suppliers, community, government and all those we associate with.
4
CH2
Implementation of CSR
2.1 CSR Policy Statement
2.2 Stakeholder Relations
5
CH2
Implementation
of CSR
Implementation of CSR
ATEN’s implementation of CSR began with corporate governance and two levels of
social welfare. After relevant government authorities advocated using GRI’s Sustainability
Reporting Guidelines as the basis for the writing of CSR reports, the company then
followed this direction and has since planned to expand the CSR efforts to include the
following areas as important strategic directions in furthering our CSR implementation:
environmental protection, human rights, stakeholder conflict resolution and mediation,
supply chain management, product responsibility, and more.
As part of our effort to establish a powerful, effective system to implement CSR, on April
24, 2012, a corporate social responsibility Policy Statement and Organizing Structure and
Management System were approved by the company’s Board of Directors, designating
the ATEN Corporate Social Responsibility Committee as the company’s highest internal
governing group in charge of CSR implementation. Our CEO serves as the Committee
Head, while the company’s top-level executives will serve as the other eight members
on the committee. The CSR group which consists of representatives from all operational
departments of the company, holds monthly meetings convened by the group’s DirectorGeneral to plan and execute all related affairs and is required to present reports to the
Corporate Social Responsibility Committee’s head and other committee members on a
regular basis. The CSR group is also responsible for executing important decisions regarding
CSR policies and directions made by the committee. The annual status and implementation
of all CSR projects formulated by the CSR Committee should be reported regularly to the
Board of Directors.
Committee
Committee Head: CEO
Members: 9
Corporate
Governance
Group
Stakeholder
Communication
Group
Director-General
Green
Operation
Group
Social
Participation
Group
2.1 CSR Policy Statement
ATEN holds to four core corporate values of Integrity, Caring, Ambition and Novelty,
and uses them to make CSR a reality, allowing us to become a force for improving
society, providing more benefits to the environment and stakeholders, with whom
we interact, while simultaneously pursuing sustainable development.
As a global brand, ATEN will use the influence of its strongholds across the globe
to establish CSR as a duty, so that products; services, environmental protection,
energy efficiency, employee health and safety, corporate governance, human rights,
morality, public welfare and social participation can be carried out in the course of
corporate operations.
In order to strengthen ATEN's communication with stakeholders, such as
shareholders/employees/clients/suppliers/social groups/supervisory agencies, ATEN
will disclose information related to CSR by issuing a Corporate Social Responsibility
Report every year, thereby simultaneously affirming that we are continuing to take
action in the area of CSR, enabling us to reflect on formulating more concrete,
diverse and effective operational activities with a developed direction, which will be
in accord with stakeholder’s expectations.
ATEN CSR Committee Group Structure
The Ching-Tang
Education
Foundation
The ATEN Corporate Social Responsibility Committee governs and oversees five groups
that include Corporate Governance, Stakeholder Communications, Green Operations,
Social Participation and Employee Care. These groups are made up of our employees
from the General Manager’s Office , Human Resources Center , Manufacturing Unit ,
Quality Assurance Center , Global Customer Service , Marketing and Promotion Center ,
Department of Investor Relations , Department of Management and Environmental Safety
Office .
Corporate Social Responsibility is not only a trend seen in enterprises around the
world, but is also a necessary channel for enterprises to pursue for sustainable
development, allowing humanity and the natural environment to co-exist. ATEN
ardently hopes to do all it can to make greater contributions to the Earth and the
world.
Employee
Care Group
6
CH2
Implementation
of CSR
2.2 Stakeholder Relations
Classification of Issues Related to Stakeholder Care
Stakeholders refer to a person or group that has a concern or interest in an organization
and can be affected by the organization’s policies and actions. In order to ensure that we
are advancing and furthering the interests of our stakeholders, as we run our business,
we put significant emphasis on communication with our stakeholders. At our monthly
CSR meetings, in addition to reviewing the progress of ongoing specific CSR efforts, we
also discuss the feedback and suggestions from our stakeholders, collected by each of
the five groups under the CSR committee, through their respective communications with
the stakeholders. The opinions, needs and expectations expressed by our stakeholders are
all considered as critical input to guide the company’s decision-making and to set future
strategic directions.
We evaluate the opinions and information provided by stakeholders in terms of “the
degree of concern over the issue” and “the impact on the company’s operation and
management” and further classify stakeholders’ concerns into three categories, namely
important issues, secondary issues and general issues . These issues are incorporated into
the yearly goals of different departments at the company or into cross-departmental
solutions and are the important bases that guide the development of the company’s
sustainable management strategy.
3 Service Quality
Stakeholders
High
Clients
Suppliers
Employees
Agencies
Social
Organizations
The Media
Impact on company operations
Government
3
10
16
4 Green Product Management
1
2
Investors
1 Earnings Situation
2 Directive Adherence
Analysis of the issues important to stakeholders
4
5
17
8
Corporate Governance
9
Labor-Capital Relations
10 Supply Chain Management
8
18
11 Environmental Safety
7
15
6 Product Price
7 Salary and Benefits
6
Medium
5 Operational Effectiveness
12 Workplace Safety
9
13 Water and Resource Management
13
14 Social Benefit and Returns
15 Heated Room Gas Management
16 Client and Partner Relations
11
20
23
21
17 Purchasing Price
12
18 Regular Provisions
19
14
22
19 Training and Development
20 Payment of Taxes and Duties
Low
Medium
High
21 Investment Planning
22 Corporate Sustainability
23 Political Compliance
Degree of care for issue
7
CH2
Implementation
of CSR
Communication Systems and Interactions with Stakeholders
So far the identified stakeholders of the company include: clients, investors, employees, suppliers, social organizations, the media and government agencies. Each and every one of our stakeholders has appropriate channels to correspond with relevant departments of the company, which allows the company to interact with stakeholders and quickly address the issues of their concern.
The various channels and frequency with which each issue is addressed, are as follows:
Stakeholder
Issues
tProduct Price
tService Quality
Clients
tClient and Partner
Relations
tSupply Chain
Management
tOperational
Effectiveness
tEarnings Situation
Investors
tInvestment Planning
tCorporate
Governance
tEnterprise
Sustainability
tSalary and Benefits
Employees
Communication Channels
Client satisfaction survey
Frequency of
Communication
Annually
e-support Website platform, Partner Center
Website
Constantly
Customer service line
Constantly
Agent Conference
Convening a Regular (Provisional) Shareholders'
Meeting
Investor Conference
Stakeholder
Issues
tPurchasing Price
Suppliers
tRegular Provisions
tGreen Product
tHeated Room Gas
Management
Annually
Financial Report
Quarterly
Annual Reports
Annually
Social
organizations
Management
Constantly
CSR Report
Annually
Employee Benefits Committee
Constantly
Mail Box: [email protected]
Constantly
Press releases
Constantly
Press conferences
No set time
Interviews
No set time
tDirective Adherence
Explanatory meetings held by supervisory
agencies
No set time
tEnvironmental Safety
Corporate governance appraisal
tSocial Benefit and
Company Website Announcement
Information Disclosure and Transparency,
Corporate Governance Evaluation System
Mail Box: [email protected]
Constantly
Constantly
tRecruitment
Employee Benefits Committee
Constantly
tInvestment Planning
Human Resource e-School
Constantly
Returns
tOperational
Effectiveness
The Media
Quarterly
No set time
Company Website
Constantly
Constantly
Constantly
No set time
The Ching-Tang Education Foundation
Constantly
Quarterly
International list
tEnvironmental Safety
Establishing Investor Relations Department
Capital-labor Meetings
tLabor-capital Relations Occupational Safety and Health Committee
Meeting
tTraining and
Solution provision and improvement system
Development
Employee opinion channels such as activity
tWorkplace Safety
satisfaction surveys, catering service satisfaction
surveys and birthday present surveys
Company advertisements
Monthly
tWater and Resource
Spokesman System
Annually
Regular quality inspection
Frequency of
Communication
Management
Annually
No set time
Communication Channels
Government
Agencies
tEarnings Situation
Annually
tPayment of Taxes and
Duties
tPolitical Compliance
Publishing directives
Constantly
Government agency websites
Constantly
Constantly
8
CH3
Enterprise Operations
3.1 Introducing ATEN
3.2 Wolrdwide Presence
3.3 Operational
Achievements
3.4 Awards Won
9
CH3
Enterprise
Operations
Corporate Operations
3.1 About ATEN
Established in 1979, ATEN International Co., Ltd. holds up “Simply Better Connections”
as its mission, and for decades has been focusing on developing connection and IT
infrastructure management solutions for accessing and sharing all types of innovative
technology. ATEN’s product lines encompass various KVM switches, professional-grade
audio & visual products, and green technology-related products.
ATEN’s KVM product line, boasting the most comprehensive product categories and
selection in the world, has products for all customer groups, ranging from entry-level to
corporate-level products. In addition, ATEN’s KVM products offer customized solutions that
are tailored to effectively meet different needs of the market, which allows the company
to gain a deeper understanding of the unique characteristics of current and potential
products, thus create new value within products. According to QY Research’s global KVM
switch 2014 industry report, in 2014 the global shipment of KVM switches was 1.93 million
units worldwide, with ATEN shipping a total of 1.07 million units, equivalent to a global
market share of 55.8%, making ATEN the world’s largest KVM vendor in terms of volume,
standing as the leader in the KVM industry.
“As the world’s leading KVM switch brand, ATEN is fully committed to providing firstrate products and top-quality service to customers around the world. Always relentlessly
pursuing quality and continuous innovations, the company strives to fulfill the diverse
needs from different industries, to keep pace with future global trends, to set new
trends in the market, and to expand its global business, so as to further the company’s
performance and to achieve win-win situations with its customers.”
The ATEN International Co., Ltd. headquarters is established
in Sijhih District, New Taipei City, Taiwan. ATEN is currently
the only global provider of KVM switches that has shares on
the Taiwan stock market.
ATEN International Co., Ltd.
Established:
July 1979
Net Capital:
1,194,711,660 New Taiwan Dollars
Headquarters:
3F., No.125, Sec. 2, Datong Rd., Sijhih District., New Taipei
City, Taiwan
Business Scope:
Research & Development/Manufacturing/Export
Number of Employees:
Approx. 1,607 worldwide (approx. 612 in Taiwan)
Main Products:
KVM Switches / Remote Management Solutions / Video
Products / USB Peripheral Products / Industrial Control
Products / Green Energy-Management Systems.
Company Certifications: ISO 9001:2008 UKAS ISO 14001:2004 UKAS
Market of Provision for Products and Services: Worldwide
Key Brand:
ATEN
Stock Symbol:
6277
10
CH3
Enterprise
Operations
Brands, Products and Services
ATEN is the brand of ATEN International Co., Ltd. All products and services sold under the ATEN banner worldwide use the brand "ATEN" in order to provide clients with a high,
uniform standard of service.
SOHO/SMB Solutions
KVM Switches
Cable KVM
Desktop KVM
Rack KVM
LCD KVM
KVM Extenders
Secure KVM
USB Solutions
Data Communications
ATEN's Altusen™ IT Infrastructure Access
Management solutions provide SMBs
and large enterprises with connectivity
and control, allowing a user to effectively
manage IT equipment from any corner of
the world.
Enterprise Solutions
Over IP Solutions
Control Center
KVM over IP
Serial Console Server
Power
KVM Switches
Matrix Switches
High-Density KVM
Dual-Rail LCD KVM
Professional Audio/Video
Solutions
Modular Matrix Solutions
Media Distribution
Solutions
Media Matrix Solutions
Video Matrix Switches
Video Switches
Video Splitters
Video Extenders
Video Converters
Green Energy Solutions
Green Data Center
Remote Energy Control
Indoor Air Quality
HVAC Balance System
Smart Energy
Resource Pipeline
Distribution
Consumer Electronics
AV & Digital Home
Computer Accessories
Mobility
Networking
KVM & KVMP Solutions
ATEN's VanCryst™ range of professional A/V
solutions provides signal management and
complete system control abilities. They can
be installed in a home, professional A/V
setting, company office, or within education,
government, hospital or entertainment facilities
and more.
ATEN's NRGence™ Green Energy series,!
designed especially for data centers, provides
energy-saving
hardware
and
software
solutions equipped with sensors. The smart
power and cooling distribution units of each
series can be installed separately and provide
real-time resource management and indicators
of energy performance from each device,
on-site or remotely.
The IOGEAR Brand is only
available in North & South
America and a limited number
of other countries.
IOGEAR™, a consumer electronics brand under the
ATEN Group, has achieved exceptional sales and
fame in the American market. It provides a diverse
selection of integrated consumer electronics and IT
products suitable for home, office and mobile use.
They can be connected easily, bringing technology
into the home to efficiently share resources.
11
CH3
Enterprise
Operations
Timeline
1979
tHeadquarters moved to present address: 3F., No. 125, Sec. 2, Datong Rd., Sijhih District., New
Company approved for registration, named HOZN Co., Ltd., with net capital of NT$2,000,000.
Taipei City, Taiwan.
tUnveiled world's first USB KVM at the Comdex Fall trade fair in the USA.
Launched the first product, “Little Sprite Home Electricity Control System” GL Series, which is a
1982
1984
1986
central control instrument to monitor, control and operate many individual sensors, lights and
2000
tSuccessfully developed the world's first 4-port USB 2.0 hub certified by the USB Association,
which also used ATEN's products as the USB 2.0 world testing standard.
power sources.
tEstablished subsidiary sales company, "ATEN INFOTECH N.V." in Belgium.
tCompany renamed ATEN International Co., Ltd.
t CS182, CS124, CS1016 won Taiwan Excellence Award.
tReleased DATA Switch Box products.
tNew ATEN factory at Sijhih completed. Had 210 staff and occupied an area of 7,000m2.
Introduced first MP/MS series Auto Switch and Convert Series.
2001
tChing-Tang Education Foundation established with the aims of nurturing talents in technology,
advocating progressive thoughts, and promoting social progress.
tCCS428/CS9138 won Taiwan Excellence Award.
1987
1988
1991
Introduced INDATA Industrial Computer Series.
tStarted manufacturing of power supplies for computers.
2003
ATEN shares officially went on the market in Taiwan.
tATEN brand products went on sale.
tSubsidiary sales company, "ATEN JAPAN YKK", established in Japan.
tBegan using ATEN ASIC chips developed internally.
2004
tAwarded MOEA's Industrial Technology Development Award.
tWon the Golden Root Award.
tLaunched first ATEN brand product: AS251P.
tLaunched AS-248 Series networked print switches.
1995
tAwarded ISO-9001 certification.
tACS1714 and ACS1808 won Taiwan Excellence Award.
tATEN's English name changed to "ATEN International Co. Ltd."
tReleased world's smallest printer buffer.
1992
tATEN's shares registered as "emerging stock" in the GreTai Securities Market.
2002
tAcquired "Wellsyn Technology INC.", thereby obtaining advanced IPMI technology.
2005
tReleased first wireless KVM solution - KW1000.
tKM0432 won Taiwan Excellence Award.
Factory introduced "Free Flow" production to improve capacity.
t,-,.BOE,"XPO5BJXBO(PPE%FTJHO1SPEVDU.BSLBXBSEFECZUIF
1996
Industrial Development Bureau, part of the Ministry of Economic Affairs.
tAwarded ISO-9002 certification.
t/BNFEUP'PSCFT.BHB[JOFhT-JTUPG"TJB1BDJGJDhTNPTUPVUTUBOEJOH4.#T
tEstablished American sales subsidiary company, "ATEN TECHNOLOGY INC.", in California.
t,-,/BOE$4XPO5BJXBO&YDFMMFODF"XBSE
tRegistered as a public company.
tInvested in the Cayman Islands-registered company "TOPMOST INTERNATIONAL CO., LTD."
1999
tSubsidiary "TOPMOST INTERNATIONAL CO., LTD." invested in Niue -registered company
"EXPAND INTERNATIONAL CO., LTD.".
tEstablished "Yasheng High-Tech Electronics Factory", used for processing, in Songgang,
Shenzhen, China
2006
t$PNQSFIFOTJWFJOUSPEVDUJPOPG30)4NBOVGBDUVSJOH
t1BTTFE*4DFSUJGJDBUJPO
t&TUBCMJTIFEIPMEJOHDPNQBOZ"5&/&6301&-UEJOUIF6,
t&TUBCMJTIFETVCTJEJBSZTBMFTDPNQBOZ"5&/6,-UEJOUIF6,
t&TUBCMJTIFEIPMEJOHDPNQBOZ"5&/64)0-%*/(4*/$JOUIF64"
t&TUBCMJTIFETVCTJEJBSZTBMFTDPNQBOZ"5&//&8+&34&:*/$JO/FX+FSTFZ64"
12
CH3
Enterprise
Operations
tAwarded one of the Best Corporate Citizens by the Commonwealth Magazine (ranked 3rd
2007
among Medium-sized Enterprises).
t ATEN R&D headquarters founded.
tEstablished a subsidiary sales company in Korea ("ATEN ADVANCE Co., Ltd.", renamed
"ATEN KOREA Co., Ltd." in 2009).
tEstablished holding company, "FOREMOST INTERNATIONAL Co., Ltd.", in Mauritius.
tEstablished subsidiary sales company, Beijing ATEN Co., Ltd., in Beijing.
t CS52 series and CS62DU/CS62D won Good Design Product Mark, awarded by the Industrial
Development Bureau, part of the Ministry of Economic Affairs.
tLaunched first KVM switch supporting IPMI functionality - KH98.
tLaunched first DVI KVM Switch - CS62DU/CS62D.
tLaunched world's first 19-inch LCD KVM Switch - KL1508/1516.
tKL9116 Dual-rail LCD KVM switch won iF China Award.
tKH98, KL9108/9116, and CS52 series & CS62DU/CS62D won Taiwan Excellence Award.
2008
tATEN launched first notebook USB KVM switch - the CS661.
tPromoted core enterprise values of "Integrity", "Caring", "Ambition", and "Novelty".
tEstablished wholly-owned factory, ATEN (Shenzhen) Co., Ltd., in Shenzhen, China.
tKE8220, CL5708 / CL5716, and CS1782 / CS1784 won Taiwan Excellence Award.
2009
tGlobal distribution reached 668 entities around the world, and ATEN held 244 recognized
patents. Named no. 86 of the "Top 100 companies and research institutions in Taiwan in
1997".
tBought land in Belgium, and constructed the "Europe Operations Center. This large office and
warehouse was officially completed and opened, serving as the logistics and management
center for all of Europe, actively expanding trade opportunities in Europe.
tAwarded one of the Best Corporate Citizens by the Commonwealth Magazine (ranked 9th
among Medium-sized Enterprises).
tWon the contribution award at the National Invention and Creation Award by the MOEA.
tATEN's CEO, Mr. Kevin Chen, commended for outstanding commercial contributions and
technological achievements by King Badouin of Belgium.
tHDMI KVMP CS1792/CS1794 switches won Taiwan Good Design Product Mark, awarded by
the Industrial Development Bureau, part of the Ministry of Economic Affairs.
tVS1504 / VS1508 Cat-5 audio/video splitters won Taiwan Excellence Award.
tKN4140v honored with Computex 2009 "Best Choice Award" and Japanese "Interop Tokyo
Best Show Award".
2010
tOfficially launched the all-new video product line – VanCryst™. This product was created to
satisfy the broad video requirements of many enterprises and to provide professional audio/
video solutions.
tEstablished office in Moscow, Russia.
tKorean subsidiary expanded to Gasan-dong, Geumcheon-gu, Seoul, and established a client
service center, consolidating ATEN's leading position by strengthening local support service.
tAwarded one of the Best Corporate Citizens by the Commonwealth Magazine (ranked 9th
among Medium-sized Enterprises).
tWon 2010 Taiwan Superior Brand Award, awarded by the Bureau of Foreign Trade under the
Ministry of Economic Affairs.
tKL3116T awarded "2010 Computex Taipei d&i Award".
tCE790, KM0932, PN7212/PN7320, CS1792/CS1794 won Taiwan Excellence Award.
2011
tJapanese subsidiary expanded to Arakawa-ku, Tokyo, which served as ATEN Japan's headquarters,
integrating business, sales, technical support/client services, storage and logistics functions.
tCM0264 won Taiwan Excellence Award.
tVM0808T honored with Computex 2011 "Best Choice Award".
2012
t0GGJDJBMMZMBVODIFE/3(FODF™HSFFOQSPEVDUMJOF'FBUVSJOHUIFDPSFDPODFQUPG&OFSHZ
Intelligence," NRGence™ provides a series of optimizable energy- efficient integrated green
server farm solutions.
tATEN issued its first "Corporate Social Responsibility (CSR) Report", honestly disclosing ATEN's
status and behavior with regard to CSR.
tAwarded one of the Best Corporate Citizens by the Commonwealth Magazine (ranked 4th
among Medium-sized Enterprises).
tATEN Industrial Operation Console won the invention award at the MOEA's National Invention
and Creation Award.
tiListen, smart communication software for the deaf designed by ATEN in cooperation with the
Department of Industrial & Commercial Design of National Taiwan University of Science and
Technology, won first place in the 2012 Samsung App Contest and was awarded German Red
Dot Design Award.
2013
tVM0808H, EC1000 won Taiwan Excellence Award.
tEC2004 Energy Box won the 2013 Computex Best Choice Golden Award.
tKL1516Ai LCD KVM over IP won Computex d&i Award.
tAwarded one of the Best Corporate Citizens by the Commonwealth Magazine (ranked 3rd
among Medium-sized Enterprises).
2014
tVE892, CCVSR products won Taiwan Excellence Award.
t"5&/SFDFJWFEBSBUJOHPG"UIFIJHIFTUMFWFM
JO*OGPSNBUJPO%JTDMPTVSFBOE5SBOTQBSFODZ
Ranking conducted by the Taiwan Stock Exchange (TSE) and the Taipei Exchange (GreTai Securities
Market).
tReceived CommonWealth Magazine’s Excellence in Corporate Social Responsibility Award (ranking
1st in the Medium-sized Enterprises section).
tReceived a Gold Medal in New Taipei City Government’s “Awards for Best Companies to Work
For”.
tReceived awards as one of the “Top 10 Outstanding Enterprises” and “Top 10 Enterprises for
Innovation and R&D” in the 16th Golden Peak Awards.
tCorporate Award for Standardization in the 15th National Standardization Awards organized by
the Bureau of Standards, Metrology & Inspection, Ministry of Economic Affairs.
2015
t3FDFJWFEUIF*OUFSCSBOETi5BJXBO5PQ(MPCBM#SBOETw
t3FDFJWFEUIFiSE5BJXBO.JUUFMTUBOE"XBSEwCZUIF.0&"
t,&QSPEVDUTXPO5BJXBO&YDFMMFODF"XBSE
13
CH3
Enterprise
Operations
Competitive Advantages
Global Technology Patents
Capacity to Innovate and Develop
In order to guarantee ATEN's competitive advantage, ATEN spares no effort to protect
Research and development has always been an important core advantage through
the fruits of its own development. The distribution of patents and intellectual property
which ATEN has maintained a leading position in the industry. As well as investing
benefits ATEN by striking out illegal duplication, increasing product profit, and
a large amount of resources into development, ATEN has also established an R&D
guaranteeing the rights of stockholders. By the end of 2014, ATEN had applied for a
Headquarters, located on the 5th floor of their corporate headquarters in Taiwan. The
total of 611 global patents, of which 444 have been approved. ATEN occupies a leading
R&D Headquarters works with its development teams in Canada and Wuhan, giving full
position within Taiwan with regards to investment and achievement in patents and
play to the strengths and talents available in each area, thus injecting a limitless force
intellectual property rights.
into the company’s ability to innovate.
ASIC Core Technology
Globalized Sales Network
ATEN possesses the unique ability to develop Application Specific Integrated Chips
ATEN has stayed on the path of its own brand, establishing subsidiaries and sales offices
(ASICs), which can effectively lower costs, strengthen product functionality and reliability,
in America, Europe, Asia and other important markets to bring the ATEN brand to the
improve product cost/performance ratios, and further support ATEN's requirement for
world. In addition to grasping the structure of local markets, effective improvements can
and image of high quality.
be made in the areas of price control, maintaining customer relations, promoting service
quality and implementing sales expansion strategies.
Completely Automated Equipment and an Advanced Manufacturing
Process
Comprehensive Customer Service
ATEN boasts the most advanced storage and manufacturing facilities which can
ATEN products are sold the world over and aside from facilitating business expansion,
undertake digitized searching of over 2500 components. The handling of all products
the operations established in each area hope to provide instantaneous, localized client
from manufacturing to dispatch undergoes meticulous quality control so as to ensure
services. Through the integration of our Customer e-Support and e-Service Platform,
defect-free manufacturing. Advanced surface mount technology (SMT) embedded into
along with appropriate action taken with local partners in each region – we’ve achieved
equipment further increases factory output by reducing shutdown and turnaround time.
service standards other companies in our industry could not. We believe that excellent
product quality and outstanding customer service are equally important.
High Product Compatibility
ATEN has accumulated over 30 years of experience in the industry and compared to its
Preeminent Talent
competitors, has higher a compatibility rate with monitors, keyboards, mice and support
Employees are a company's most precious asset and ATEN believes that products of the
of cross-platforms systems, to provide users with the most reliable products available.
highest quality come from happy employees. Accordingly, we provide excellent benefits;
annual salary adjustments, festival and performance bonuses, profit sharing, flexible
working hours, and a clean, comfortable and humanized work environment. Not only
can this increase employees' work efficiency and motivation – it can
simultaneously improve product quality and company earnings.
14
CH3
Enterprise
Operations
Factors Conducive to Long-Term Development
tThe KVM product line has been in development for over 10 years and has already put
ATEN on the world map.
tOutstanding, reliable product quality helped the company gain recognition and win
numerous major awards, laying the foundation of ATEN’s status as an important global
brand.
tATEN plans to expand sales to every major region of the world, in order to expand our
effective base for future operations.
tOur product application scope is increasing constantly: the gradual expansion of KVM into
the Pro A/V product and Green Energy product lines is laying a strong foundation for the
growth of income and profit.
tOutstanding, experienced development and production teams.
tOur core technology includes etched circuit design, hardware, control software/Intel, A/V
network communications and other high-end technologies, the competitive advantage of
which is guaranteed by patents.
tIntegrity
tContinuing to act according to our CSR goals, strengthening the positive image of our
enterprise.
tHarmonious relationships with our partner manufacturers.
tConstantly nurturing and aquiring outstanding talent.
tSound financial health.
Negative Factors for Longterm Business Prospects
Response Strategies and Opportunities
t"5&/T TUBCMF HMPCBM FYQBOTJPO TUSBUFHZ XJMM OPU CF TVCKFDU UP UIF GMVDUVBUJPOT PG
any single market, effectively shielding it from the potential risks of a single market
meltdown. Simultaneously introducing the company’s products into more diverse
industries and fields of application can disperse the systematic risks stemming from the
business cycle affecting any single industry.
t5IF DPNQBOZTTreasurer’s Department closely monitors the fluctuations in currency
exchange rates so as to strengthen the judgment of market price trends – to effectively
avoid foreign exchange risks by leveraging financial instruments.
t*O MJHIU PG UIF JODSFBTJOH OVNCFS PG DPNQFUJUPST JO UIF MPXFOE UP NJEFOE KVM
switch markets, ATEN will leverage our strengths in product development and R&D
to increase our product differentiation and enhance product quality, in order to avoid
engaging in price wars with our competitors over same-quality products. We’ll also seek
to differentiate ourselves against price-cutting competitors by improving the efficiency
of our product repair and maintenance services, as well as the quality of our customer
service. Additionally, we will take legal action against any third-party that infringes on the
company’s trademarks and patents, so as to protect the company’s rights.
t8F JOUSPEVDFPVS QSPEVDUTBT TPMVUJPOT UISPVHIQSPNPUJPOBMBOENBSLFUJOH NFUIPET
that help potential clients such as system integrators; vendors, corporate offices,
government agencies, and general consumers to better understand KVM switch
technology. Meanwhile, we widely advertise the various benefits of KVM products that
include energy-saving, environmentally-friendly, space-saving and increased efficiency
and productivity solutions for different environments.
t8F TFBSDI XJUI JOUFOTJUZ GPS DPVOUFSGFJUT BOE UBLF DPODSFUF NFBTVSFT UP QSPUFDU UIF
distribution rights to our patented products.
tThe strength of economic growth
varies across regions.
tChanges in exchange rates.
tEntry of new competitors.
tConsumers lack of product
knowledge.
tProducts which imitate or infringe
upon intellectual property confuse
markets.
15
CH3
Enterprise
Operations
3.2 Wolrdwide Presence
ATEN has never faltered in the determination to market and sell self-owned, branded products, worldwide. Our transformation from an OEM to an independent self-owned brand was extremely
tough and filled with formidable challenges. We faced razor-thin margins with orders placed through existing distribution channels via OEM clients – with the uncertainty of expanding into
unfamiliar markets. If ATEN’s management had not marched on with a strong will, ATEN’s aspirations for building a self-owned brand would have been easily discarded, and it wouldn’t have been
possible for ATEN to achieve its extensive global presence as it stands today.
By now, ATEN as a global brand has successfully built a world-leading status in the KVM switches industry and the company is currently seeking to expand its influence to other product lines. In the
meantime, we hope that through ongoing establishment of subsidiaries in important markets, we’ll be able to provide faster, more immediate assistance for our sales partners and offer product
solutions that best suit the needs of the local markets. This will also allow us to further differentiate ourselves from competitors through better service and supply-chain efficiency.
ATEN’s headquarters are in Taiwan, with research centers established in Taiwan, China and Canada. Manufacturing centers have been built in both China and Taiwan. ATEN subsidiary offices have
been established in Taiwan, China, Japan, Korea, the USA, the UK, and Belgium, along with distribution centers in Belgium and Finland. In 2010, ATEN further established an office in Moscow,
Russia so as to strengthen local sales and the channel for gathering local market information.
ATEN UK
ATEN Russia
ATEN R&D Center
(Canada)
ATEN China
ATEN Japan
ATEN R&D Center
Wuhan (China)
ATEN Factory
Shenzhen (China)
ATEN Technology
(USA)
ATEN Korea
Sales Office
R&D Base
Manufacturing Base
Headquarters
ATEN New Jersey
(USA)
ATEN Infotech
(Belgium)
ATEN Taiwan Headquarters
R&D Headquarters
Manufacturing Center
Atech Peripherals
(Taiwan)
16
CH3
Enterprise
Operations
3.3 Operational Achievements
In 2014, we achieved better performance than the previous year, in both revenue and earnings. In terms of the company’s key performance statistics over the last five years, we achieved an average
earnings profit per share (EPS) of 5.14NTD. The five-year average ROE was maintained at an outstanding 20.2%, which demonstrates that the capabilities of the company’s leadership in daily
operations, as well as in crisis management, fully delivers on our shareholders’ expectations, creating profitable returns for our shareholders and earning the trust of investors.
Revenue
(Million/New Taiwan Dollars)
Gross Profit Margin
(%)
5000
100
25
4000
80
20
3000
60
15
2000
40
10
1000
20
5
0
0
0
2010
2011
2012
2013
2010
2014 (Year)
Earnings Per Share
2011
2012
2013
2014 (Year)
Return on Equity (ROE)
(%)
(New Taiwan Dollars)
30
8.0
25
6.0
20
4.0
15
10
2.0
5
0.0
2010
2011
2012
2013
2014 (Year)
Operating Profitability
(%)
0
2010
2011
2012
2013
2014 (Year)
2010
2011
2012
2013
2014 (Year)
Issue 572 of CommonWealth Magazine listed the annual Top
2000 Major Enterprises , which ranked the top 2000 companies
in manufacturing by revenue for 2014; of which ATEN ranked
531st, an improvement of 14 places as compared to 2013. In the
Top 2000 Major Enterprises survey, ATEN ranked 114th on indicators of “management performance” and 220th on “Profit Rate”
and “Net Income After Taxes”, both of which showed remarkable
improvements over last year’s ranking. These demonstrate that
with the dedication and hard work of ATEN’s management and
all employees, the company achieves sound profit earnings and
delivers outstanding business performance for the shareholders.
17
CH3
Enterprise
Operations
3.4 Awards Won (2008~2014)
2014
Taiwan Excellence Award
Awarded one of the Best Corporate Citizens by the
Commonwealth Magazine, ranked “1st” among
Medium-sized Enterprises Group
2013
Taiwan Excellence Award
Computex Best Choice Golden Award
Computex d&i Award
The “Top 10 Outstanding Enterprises” and “Top
10 Enterprises for Innovation and R&D” in the 16th
Golden Peak Awards
“Corporate Award for Standardization” in the 15th
National Standardization Awards
Awarded one of the Best Corporate
Citizens by CommonWealth Magazine,
r a n k e d 3 rd a m o n g M e d i u m - s i z e d
Enterprises Group
Russia Technical Perfection Award
2012
Taiwan Excellence Award
ATEN and the National Taiwan University of
Science and Technology together developed
the iListen communications software for the
deaf, winning the German Red Dot Design
Award
ATEN International received the silver medal
for the 2012 “National Invention and Creation
Award.”
Awarded one of the Best Corporate Citizens
by the CommonWealth Magazine, ranked 4th
among Medium-sized Enterprises Group
Gold Medal in “Awards for Best Companies to Work
For”
Hong Kong PC Station Best Design Award
Best Features Award
Russia Technokitchen Silver Award
18
CH3
Enterprise
Operations
2011
Computex Best Choice
2010
Taiwan Excellence Award
Taiwan Excellence Award
Computex d&i Award
ComputerDIY Recommended Purchase
Awarded Taiwan Superior Brand Award by
the Ministry of Economic affairs
ComputerDIY Best Design
Russia Technokitchen Gold Metal
Electronic House 2011 Products of the
year Gold Medal Winner
Ministry of Economic Affairs’ National
Invention and Creation Award
Awarded one of the Best Corporate
Citizens by the CommonWealth
Magazine, Top 10 among Medium-sized
Enterprises Group
ComputerDIY Product of the Year
2009
Taiwan Excellence Award
Computex Best Choice
Awarded one of the Best Corporate Citizens
by the CommonWealth Magazine, Top 10
among Medium-sized Enterprises Group
ComputerDIY Product of the Year
Interop Tokyo Best of Show Award
2008
ComputerDIY Recommended Purchase
Taiwan Excellence Award
Korea PC Award
ComputerDIY Product of the Year
Interop Tokyo Best of Show Award
Malaysia Editors’ Choice Award
2010 Russia IT Expert’s Choice
Netadmin World Magazine Editors’ Choice
Award
19
CH4
Corporate Governance
4.1 Corporate Governance Structure
4.2 Shareholders' Meeting
4.3 Board of Directors
4.4 Remuneration Committee
4.5 Domestic and International Associations
20
CH4
Corporate
Governance
Corporate Governance
Corporate governance is an extremely critical element of corporate sustainability, which
also reflects the extremely high standards that ATEN’s leadership sets for itself in managing
the company over the years so as to fully live up to investors’ expectations. Companies with
good corporate governance create well thought-out management structures, effectively
oversee the execution of the insightful strategy, protect shareholder rights, and publicize
relevant information when appropriate. All of which are especially important for boosting
investor confidence, attracting long-term capital, and winning over international investors.
In recent years, ATEN has also continued to seek improvement in its corporate governance.
According to the first “Corporate Governance Evaluation Ranking” that was published by
the Securities and Futures Institute in Taiwan, ATEN was ranked among the top 6%-20%
of the TSE & OTC Listed Companies - an illustration of ATEN’s commitment to effective
corporate governance. Examples of ATEN’s standing include improved execution of board of
directors and shareholder meetings, unwavering respect for stakeholder rights, voluntarily
disclosure of company financial and operational information, and emphasis on values,
ethics, and core corporate values. ATEN further believes that the full implementation of
corporate governance should include commitment to corporate social responsibility.
With this in mind, ATEN will continue to evolve its corporate governance by ensuring
information disclosure, ensuring the efficacy of board meetings, the establishment of
functional committees, the implementation of the CSR Committee Operational Guidelines,
the establishment of corporate self-discipline guidelines, and the development of internal
control systems.
4.1 Corporate Governance Structure
Shareholder
Meeting
Remuneration
Committee
Board of Directors
CEO
Audit Office
General Manager
Operations Team
ATEN ensures compliance with all regulations through its rigorous internal audit and control
systems, and requires its management, overseas subsidiaries, and employees to review
and repeatedly examine the company’s compliance with regulations and the execution of
internal control systems. Once any irregularity in the internal control system is detected,
the problem is reported, addressed, and closely monitored by relevant departments until
it is completely corrected and meets all relevant regulations and laws. After the Auditing
Department collects review reports for all departments, its executives feed back to all
supervisors and board members.
21
CH4
Corporate
Governance
To further strengthen ATEN’s risk management system, each category of risk has been
allocated to:
Departments in Charge
In the first “Corporate Governance Evaluation Ranking”, ATEN ranked among the top 6%20% out of all TSE & OTC Listed Companies. We look forward to further improving our
operational excellency and achieving even greater recognition in the future. Recent Action
Taken to Promote Corporate Governance:
Work and Duties
Directions
Global Law and
Intellectual Property
Center
Responsible for contract review and management as well as patent and
litigation strategies aimed at minimizing legal risks.
Protection of
Shareholder Rights
Information Center
Responsible for database management, information security, document
control procedures, information storage and maintenance, and the
minimization of information security risks.
tTo ensure and promote timely disclosure, the meeting agenda as well
as other supplementary materials will be publicized 30 days before
shareholder general meetings to the Market Observation Post System.
Auditing Department
Responsible for internal control system as well as the auditing of all
departments as well as subsidiaries.
Equal Treatment of
All Shareholders
Manufacturing Unit
Responsible for production, management of manufacturing processes,
and continued improvement of manufacturing techniques and
productivity, and the minimization of manufacturing and operational
risks.
t7PMVOUBSJMZQSPEVDF&OHMJTIWFSTJPOTIBSFIPMEFSNFFUJOHOPUJDFTBHFOEB
pamphlets, meeting minutes, and yearly reports and upload them to
the Market Observation Post System as well as the company website as
references for all investors.
t&TUBCMJTIBTQPLFTQFSTPOTZTUFNEFTJHOBUFDPOUBDUQFSTPOTJOUIF*OWFTUPS
Relations department to handle the various suggestions and questions
from the investors.
Quality Assurance Unit
Responsible for quality control, Quality System (QS), exports and
imports, and payment collections.
Global Customer Service
Center
Responsible for customer service, RMA repairs and maintenance,
e-service platform, technical support, and improving the quality of aftersales service.
General Management
Unit
Responsible for capital, investment, tax, and information disclosure
management.
Protect
shareholder
rights
Carry out
corporate social
responsibility
activities
Equal
treatment for
all shareholders
t4UJQVMBUFDPSQPSBUFHPWFSOBODFHVJEFMJOFTBOEVQMPBEUIFNUPUIF.BSLFU
Observation Post System as well as the company website as references for
Strengthening of the
all investors.
Board of Directors t To stipulate rules regarding the calculation and rewarding of remuneration
for the company’s Directors/Supervisors in order to enhance the
effectiveness of the Board of Directors.
Enhancement
of information
transparency
t1MBDJOHQBSUJDVMBSFNQIBTJTPOTUBLFIPMEFSTSJHIU
to information, ATEN received the highest grade
(A++) in the 11th and 12th annual “Information
Disclosure and Transparency Evaluation” in Taiwan.
t4JODF XF IBWF TJNVMUBOFPVTMZ QVCMJTIFE
important announcements in Chinese and in
English, so as to further protect the rights of
foreign investors and enhance information
transparency.
t*O XF XFSF JOWJUFE UP UISFF JOWFTUPS
conferences, and the related information as well as
presentation materials in both Chinese and English
were uploaded to the Market Observation Post
System and the company’s website as references
for shareholders.
Fulfillment of
corporate social
responsibility
t4FUVQBi4PDJBM$PSQPSBUF3FTQPOTJCJMJUZ4FDUJPOwPOUIFDPNQBOZT
Chinese and English official website.
t5IFDPNQBOZTPGGJDJBMXFCTJUFQSPWJEFTJOGPSNBUJPOTVDIBT5IFFNBJM
addresses for stakeholders to contact us for different issues including
overseas locations, product sales, technical supports, company
opinions, marketing and promoting, etc.
t$POUBDUNBJOUBJOFEXJUIBMMTUBLFIPMEFSHSPVQTUP
establish effective communication platforms.
t%JTDMPTFBOOVBM$0FNJTTJPOTPSPUIFS
greenhouse gas emissions.
ATEN
Corporate
Governance
Enhance
information
transparency
Strengthen the
effectiveness
of the board of
directors
Achievements
22
CH4
Corporate
Governance
4.2 Shareholders' Meeting
ATEN holds both regular and provisional Shareholders' Meetings. The regular Shareholder's
Meeting is held annually, convened by the Board within 6 months of the end of each
financial year, while provisional Shareholders' Meetings are convened when necessary, both
in accordance with the law.
Shareholders' Meetings are held regularly every year in order to report on the company's
operational and financial situation. Investors can also submit a written request to ATEN for a
Shareholders' Meeting. Before notifying shareholders of the date of the meeting, ATEN will
notify the submitting shareholder of the result of their request and convene the meeting
as required by company regulations. In the case of a proposal not being added to the
Shareholders' Meeting agenda, the Board will explain the reason for this to the submitting
shareholder.
ATEN also places a significant emphasis on shareholder rights to information and upholds
the principle of adequate disclosure. The company not only discloses information on the
Market Observation Post System, as required by regulations, but also publishes different
types of operational and financial information through the company’s annual reports and
website. Additionally, the company also sets up a spokesperson system and an Investor
Relations Department to specifically address the suggestions and concerns of shareholders.
Shareholders can contact us via email ([email protected]) with any suggestions or queries for
the company.
With its four core corporate values of “Integrity”, “Caring”, “Ambition”, “Novelty”, our
company cares greatly for all stakeholders, which includes not only our employees, clients,
suppliers, and community groups, but also the shareholders. In terms of its dividends policy,
ATEN gives all of its dividends, except for partial amounts that need to be retained by the
company due to regulations, to shareholders - and so sharing the company’s profitability
with all. In recent years, the proportion allotted has reached a new high at over 80%.
(New Taiwan Dollars)
9
8
7
6
5
4
3
2
1
0
(%)
90
6.37
6.2
4.79
4.1
2010
4.32
3.5
4.01
3.3
2011
2012
EPS after tax
5.7
5
2013
Cash dividends
80
70
60
50
40
30
20
10
0
2014 (Year)
Dividend payout ratio
Note: Dividend allocation for 2014 will be decided at the 2015 Shareholders' Meeting.
23
CH4
Corporate
Governance
4.3 Board of Directors
The board is responsible for assessing the company’s management strategies and important
operations as well as financial affairs, so as to ensure the correctness and appropriateness
of the company’s financial reports and to maximize shareholder rights.
The board of ATEN has 7 directors and 3 supervisors, with terms for three years. Two of
the board’s directors are independent directors and are selected through nominations. The
board meets at least once a quarter. In 2014, a total of 7 board meetings were held. On
the Investors Section of the company’s official website, the following information will be
made available to shareholders in electronic files: minutes of board meetings over the years,
announcements of important decisions, selections of independent board directors, etc.
Qualifications of the Board of Directors
All Directors have the experience in operations, accounting and financial analysis, and
management required to fulfill their duties. All have at least five years of experience in
business, law, finance, accounting, or other fields required by the company. Please refer to
the following table for further information.
Do they possess over five years of work experience
and the following professional qualifications?
Conditions
Name
Members of the Board of Directors
Title
Name
Notes
President
Kevin Chen
Also serving as CEO
Vice-Chairman of the
Board
Steven Chen
−
Director
Shu-Shan Lin
−
Director
Yung-Ta Lin
Began June 17, 2014
Director
Lung-Chi Tsai
Resigned on March 1, 2015
Independent Director
Wei-Jen Chu
−
Independent Director
Chung-Jen Chen
Kevin Chen
t
Steven Chen
t
Shu-Shan Lin
t
Yung-Ta Lin
t
Wei-Jen Chu
Chung-Jen Chen
Supervisor
Shiu-Ta Liao
−
Supervisor
Se-Se Chen
−
Supervisor
Chen-Lin Kuo
−
Business,
law, finance,
accounting or other
discipline essential
to the company at
the level of college
professor or higher.
Judge, prosecutor,
lawyer, accountant
or other specialist or Work experience
technical employee
in business,
possessing
law, finance,
certification or
accounting or
a national exam
other field essential
qualification in a
to the company.
field required by the
company.
t
t
t
t
Shiu-Ta Liao
t
Se-Se Chen
t
Chen-Lin Kuo
t
t
The attendance of board directors and supervisors at board meetings, as well as the status of
their continuing education, are disclosed on the Market Observation Post System.
24
CH4
Corporate
Governance
The training undergone by Directors and Supervisors in 2014
Title
Name
Legal
Representatives
of Institutional
Directors
Director
Course
organizer
Courses
take
Details
Accounting
Relevant legal responsibilities and
Shu-Shan Research and
consequences resulting from improper
Lin
Development
lobbying by corporations
Foundation
Securities
Yung-Ta Lin & Futures
Institute
4.5 Domestic and International Associations
6
Through participating extensively in various domestic and international associations and
organizations related to the KVM switch industry, the company seeks to further strengthen
its ties with the industry and gain greater exposure to the latest related techniques and
technologies. By doing so, the company can not only enhance the competitiveness of
its products, but also expand opportunities for forming strategic alliances and catalyzing
growth in the company’s business and operations.
Association Name
Seminar on equity transfer by insiders of
listed companies and legal compliance
3
3
Apple Developer Program
UL
Bluetooth SIG
USB Implementers Forum
Digital Content Protection LLC(HDCP)
VCCI
GS1 Taiwan
VDE
HDBaseT Alliance
Veri Sign
HDMI Licensing, LLC
Taiwan Electrical and Electronic Manufacturers’
Association
Microsoft WHQL
Taipei Computer Association
4.4 Remuneration Committee
MSDN
The Institute of Internal Auditors, ROC (Taiwan)
ATEN established a Remuneration Committee with three members, one of whom is an
Independent Director, on December 20, 2011 by resolution of the Board.
PCI-SIG
Industrial Safety and Health Association of the
Republic of China (Taiwan)
Supervisor
Supervisor
Director
(Reigned)
Chen-Lin
Kuo
Securities
& Futures
Institute
Implementing in line with IFRS.
Shiu-Ta
Liao
Securities
& Futures
Institute
Seminar on equity transfer by insiders of
listed companies and legal compliance
Securities
& Futures
Institute
Seminar on equity transfer by insiders of
listed companies and legal compliance
Lung-Chi
Tsai
3
3
The incumbent Remuneration Committee members are designated to serve from July
11,2014 till June 16, 2017. As of January 16, 2015, the committee has already held two
meetings (A), with the attendance details of the committee members as follows:
Number of actual
attendances (B)
Number of
principal
attendances
Ratio of actual
attendance (%)(B/A)
Convener Wei-Jen Chu
2
0
100%
Member
Chen-En Ko
2
0
100%
Member
Yen-Jung Li
2
0
100%
Title
Name
RTI/RCI
25
CH5
Employee Care
5.1 Employee Status
5.2 Talent Nurturing
5.3 Compensation and Benefits
efits
5.4 A Healthy Workplace
5.5 Human Rights
26
CH5
Employee Care
Employee Care
5.1 Employee Status
The most vital part of company operations is talent. An enterprise can only grow and flourish sustainably if it is sufficiently able to attract, retain, and develop talent. With a professional human
resource management mindset, ATEN upholds its beliefs of striving for excellence and sharing accomplishments, which motivates the company to offer better work terms than required by Taiwan’s
Labor Standards Act and to establish a rewarding remuneration system that values performance while also taking into account seniority of employees. Given our professional human resource
development system, we construct organizational development strategies that focus on enhancing employees’ professional capabilities as the core of company management, helping employees to
improve their performance at work as well as to grow personally, so as to establish a positive, friendly, and competitive talent development system and business environment at the same time. Over
the years, it is exactly because of our proactive, driven employees at ATEN that the company is able to maintain stable growth and achieve great performance. Looking forward, we believe that in
the business environment we build with our sustainable development mindset as well as with our market competitiveness, all our employees will march toward a promising future side by side with
the company, sharing its accomplishments together.
8.7%
No.
Percentage
20~29
Age
81
13.2%
30~39
296
48.4%
40~49
182
29.7%
50~65
53
8.7%
Total
612
100.0%
No.
Percentage
Less than 1 year
76
12.4%
1-10 years
333
54.4%
10-20 years
139
22.7%
Over 20 years
64
10.5%
Total
612
100.0%
Educational
background
No.
Percentage
59
9.6%
Human Resources
As of December 31, 2014, ATEN employed a total of 1607 personnel around the world, of
which 612 were in Taiwan (male employees comprise 55.1%; female employees comprise
44.9% of this total). The Taiwanese division consists of: 91 high-level managers (78.0%
male; 22.0% female), 416 indirect professional staff, and 105 technical professional staff.
The average age is 38.79 and the average time spent with the company is of 8.35 years.
76.7% are university graduates and the proportion of persons with a disability is 1.33 times
higher than the amount required by law.
13.2%
29.7%
48.4%
Seniority
10.5%
17.1% 14.9%
68.0%
Work Type
No.
Percentage
91
14.9%
Mid and Upper
Management
Indirect Professional
Employees
Direct Technical
Employees
416
68.0%
105
17.1%
Total
612
100.0%
12.4%
22.7%
54.4%
9.6%
Gender
55.1%
44.9%
Total
Percentage
Female
275
44.9%
Male
337
55.1%
Total
612
100.0%
24.2%
32.4%
Lower than senior
high school
Senior high school
84
13.7%
13.7%
Technical college
123
20.1%
University
Post-graduate
education
Total
198
32.4%
20.1%
148
24.2%
612
100.0%
27
CH5
Employee Care
Employee Retention
ATEN is committed to the principles of anti-discrimination and equal opportunities in our recruitment. Under our Human Resource Management system (HRM) and Human Resource Management
blueprint (HRD), we are also dedicated to: developing dual ladders and assessing employees’ aptitude so as to select the appropriate person for each position, talent development plans for
professional learning and capabilities, and a talent-retention system that features fair compensations and rewards as well as comprehensive employee benefit packages. We are also deeply aware
that in addition to benefits and compensation packages, an environment of teamwork and work-life balance are also key factors for retaining talent. Hence, ATEN built a small yet comprehensive
in-house fitness center. We also administer regular employee health check-ups, have an annual Family Day, and facilitate all types of employee benefits and club activities. What’s more, we have
all types of complementary measures that allow our employees to take the necessary time off to be with any new additions to their families. As a result, the reinstatement rates among our female
employees in recent years have always been 100%.
In 2014, turnover of male employees at ATEN was 7.7%, while that of female employees was 8.3%. These results are 12.6% lower than in 2013. The turnover among direct labor was only 3.1%.
Percentage
Turnover Rate
Percentage
Male
7.7%
Indirect Labor
12.9%
2012
18.9%
Female
8.3%
Direct Labor
3.1%
2013
18.3%
Total
16.0%
Total
16.0%
2014
16.0%
Turnover Rate
(%)
(%)
10
16
Turnover Rate
Percentage
(%)
20
8
18
12
17
8
16
2
4
15
0
0
6
4
Male
Female
14
Indirect
Direct
2012
2013
2014 (Year)
28
CH5
Employee Care
Recruiting Talent
Management Performance and Development
ATEN’s corporate headquarters are based in Xizhi District of New Taipei City. Despite the
continuing exodus of Taiwanese businesses overseas in recent years, ATEN still insists
on keeping its root in Taiwan. In addition to its global R&D center, ATEN also has the
manufacturing line of its top-priority, high-end products set up in Xizhi, using local talent
to develop and produce top-quality, competitive products for the global market. With
regard to recruiting talented employees, we have always held to our principles: eliminate
discrimination, offer equal opportunity, and respect the diverse backgrounds of employees.
ATEN recruits outstanding talent who share our vales from across the world through many
channels, including attending campus recruitment activities. ATEN uses the "Recruitment,
Employment, and Management Method" for its standardized, fair, and objective talent
selection process. The principles of mutual respect and confidence govern the staff
management system, and interviews with applicants are conducted to determine whether
they are suitable and willing to join ATEN as work partners. In 2014, ATEN employed a total
of 111 new employees, of which 55.9% were male and 44.1% were female, while 18.0%
and 82.0% of these new employees are direct and indirect labor respectively.
No.
Percentage
Gender
No.
Percentage
Female
49
44.1%
Direct
20
18.0%
Male
62
55.9%
Indirect
91
82.0%
Total
111
100.0%
Total
111
100.0%
Gender
18.0%
55.9%
44.1%
ATEN conducts an employee performance assessment every six
months, with the following as the evaluation’s key values:
tEmployees should be held accountable for their performance
tCollaboration between supervisors and subordinates
tContinuous interaction and communication
tEqual emphasis on performance and personal development
tDiscern differences in the value of employee contribution
(Differentiation in rewards and compensation)
Results of the performance assessments will be used as a basis for deciding changes
in job assignments, salary adjustment, and employee benefit and bonus distribution.
Additionally, the company has a “Sun Medal” reward system, which rewards employees
whose performance and conduct are aligned with the company’s corporate values: In any
of the following categories, an employee can be nominated through multiple channels
and, based on their performance and level of contribution, be awarded with a sun
medal. These are: “Integrity”, “Caring”, “Ambition” and “Novelty”. Also, in the system,
the number of sun medals awarded to an employee can be accumulated to become
a commendation for the employee, so as to encourage all our staff to fully show our
corporate values in their attitudes toward their work.
Type
Trial Assessment
Annual
Assessment
(Twice per year)
Project
Work Performance
Professional Skills
Development
Major Contributions
Reward and Penalty
Record
Influence
Promotion and
Reassignment
Salary Adjustment
Bonuses
Dividend Paid
82.0%
Sun Medals
Recruitment activity in
cooperation with Taipei
City Government
Key Talent Recruitment Requirements
Campus recruitment activity at
NTU
29
CH5
Employee Care
5.2 Talent Nurturing
In order to provide our employees with opportunities for continued learning and growth, the company makes education and training plans each year based on the company’s strategy and annual
targets. In addition, the company also allocates budget for employee education and training as a given proportion of the revenues from the year before, a measure that is articulated and stipulated
in the “Employee Education and Training Guidelines” for implementation. The data in the table below clearly demonstrates ATEN’s determination in supporting employee education and training
as well as their personal development. In 2014, the total hours of education and training in ATEN Taiwan reached 16,939, growing by around 2.41% from last year, with the average number of
training hours received by each employee increasing from 27.3 to 28.0, equivalent to a growth by 2.56%.
(hours)
18000
16000
14000
12000
10000
8000
6000
4000
2000
0
(hours)
30
20
2011
2012
2013
2014
Growth
Total hours of
training for
the year
9,300
13,374
16,531
16,939
2.41%
Average hours
of training
for indirect
employees
15.5
22.2
27.3
28.0
2.56%
10
0
2011
2012
2013
2014 (year)
2011
2012
2013
2014 (year)
Average hours of training for indirect
employees
Total hours of training for the year
3%
Total hours
duration
Total number
of employees
receiving training
Total hours of
training
Percentage
Management Skills
10
484
1,751
10%
Professional Skills
349
3,091
8,501
50%
Core Skills
50
1,835
4,304
26%
Personal Growth
26
1,346
1,895
11%
New Employee
Training
3
57
489
3%
438
6,813
16,939
100%
Training Type
11%
10%
26%
50%
Total
30
CH5
Employee Care
In order to implement more fully ATEN’s blueprint for employee education and training, in 2013 the company allocated a substantial budget for arranging a “Digital Learning Platform for Education
and Training” as well as for setting up a “Cloud Learning Platform”. These would allow for the sharing of training resources with all employees and distributors worldwide and were successfully
launched online in August 2014. Intended to complement the company’s strategic training projects and to integrate the training needs and professional competency/career development at each
levels of the company, the ATEN Education and Training System was established and comprises three dimensions: “Annual Strategic Project”, “Hierarchy Level Management Training”, and “Training
for New Employees”. These are complemented by the three major professional competencies, namely “managerial competency”, “professional competency”, and “core competency”, as well as a
“Personal Development” series. Given that the “Digital Learning Platform for Education and Training” is online, the company’s traditional training of new employees is now completely digitalized
and so not subject to any physical restrictions. The company does, however, continue its face to face symposium - "Have a Date with the Chairman" and core values training camp.
Education and Training System
Blueprint
Core Skills Training:
Innovative Thinking and
Applications
Management Skills Training:
Annual Strategic Planning Training:
lity
Targ
Qua
ice
eted
Serv
Recruitment Interviewing Skills
Enhancing
Online Personal Development
Courses
Series:
Personal Development
ctors
tru
Ins
use
ho
Training of In-
Professional Skills Training:
Structured Sales Skills
Resources for Personal
Development:
Full Reimbursement for
Receiving Online English
Education Programs
31
CH5
Employee Care
Additionally, the company also organizes four types of seminars on a regular basis, namely “Management Seminars”, “Career and Professional Trends Seminars”, “Core Values Seminars”, and
“LOHAS Health Seminars”, whose attendances and satisfaction rates all reach above ninety percent. This is not only an indication of the desire and passion of our employees toward learning but
also recognition of the training resources that ATEN offers. In the future, we will implement ATEN’s blueprint for employee training in a more systematic, structured way and gradually develop a
learning and development plan that is customized for each individual employee (Individual Development Plan). This will allow ATEN employees to develop by doing and learning, so as to maximize
the effectiveness of training and to achieve organizational goals at the same time.
Career and Professional Trends
Seminars
Core Values Seminars
LOHAS Health Seminars
Management Seminars
32
CH5
Employee Care
5.3 Compensation and Benefits
To ensure that we provide competitive
e wages and salaries to employees, each year the company participates in an external industry compensation survey and makes salary adjustment plans at the
beginning of each year by taking into
o account the outcome of business operations from the year before (as well as the changes in the Consumer Price Index).
Index In addition to the three generous
bonuses that our employees receive each year during Dragon Boat Festival, Mid-Autumn Festival, and at the end of the year, the company also offers bonuses
and dividends based on different
bonu
operational outcome indicators, as permitted
ermitted by regulations. Besides these, the company also bases its bonuses and dividends on whether organizational and individual employee’s personal goals
were achieved. With its diverse and competitive
ompetitive salary and wage policies (that includes both retaining as well as motivating factors), the company successfully attracts and retains talent, forming a
high-quality and stable workforce as the
he cornerstone of the company’s management and continual growth.
33
CH5
Employee Care
The company is fully dedicated to providing comprehensive and diverse benefits to its employees, such as a clean, comfortable office space, a parking area, a healthy and enjoyable lunch, stylish
and comfortable uniforms for different seasons, generous subsidies for overseas travel, a fitness center, birthday gifts, gifts for Taiwanese employees working overseas on major holidays, sponsored
activities for Family Day, recognition and celebration tea parties for senior and retiring employees, and even year-end banquets. The company also offers comprehensive insurance plans that are
extended to include employees’ family and parents. For employees that have young children, the company has appointed day care centers near the company where their children can be enrolled
and taken care of for added convenience and peace of mind. Additionally, the company also offers paid holidays according to the Labor Standards Act (9 days), paternity leave (6 days), and prenatal
checkup leave (women: 6 days, men: 2 days), fully demonstrating the company’s genuine interest in taking care of its employees.
Complying with local regulations, ATEN’s Full-time Employee Welfare Committee operates as an independent, autonomous entity. Using budgets regularly allocated to itself, the Committee organizes
various employee welfare activities, with budget execution rates reaching almost 100% each year. Apart from organizing various activities on a regular basis, including domestic and overseas trips,
monthly birthday celebration treats, and a Christmas party, the company also gives out cash gifts for wedding celebrations, funerals, other festival occasions, childbirths, birthdays, Moon and Dragon
Boat Festival, as well as free movie tickets, gift vouchers, and subsidies for club activities - all of which are run by our employees themselves to maximize colleague welfare.
Gifts for Taiwanese employees
working overseas on three major
traditional Chinese holidays
Festive and bustling Family Day
Thank you and farewell party for
retiring employees
Galloping Horse Weiya Activities
Avenue of Stars Singing
Competition
Senior Employees Recognition Tea
Party
Spacious employee cafeteria
The first Group Dining Safety
and Sanitation Management
Improvement Program
34
CH5
Employee Care
5.4 A Healthy Workplace
In compliance with the Occupational Health and Safety Act of 2013, ATEN has formulated its “Occupational Safety and Health Committee Organizational Statutes”. An Occupational Safety and
Health Committee meeting is convened every three months to discuss and ensure the provision of a healthy, safe workplace for our staff to work happily and productively.
Regular Employee Health Checks
Gym and Leisure Center
ATEN abides by the Method for Automatic Inspection of Labor
Safety and Health, and has formulated its own "Employee Health
Inspection and Management Method". ATEN provides subsidized
regular health inspections beyond those required by law. In
September 2014, twenty-three types of inspections encompassing
over 86 health indices were carried out. This process drew
employees' attention to their health and promoted regular health
management.
ATEN has a small but comprehensive employee leisure center which
includes a yoga studio (the employees' favorite), a gym, a sauna, a
large-screen LCD TV, and an attached library, pocket billiards, and
table tennis areas. Furthermore, in 2014 the company launched a
renovation project on the employee leisure center so as to provide
our staff with an even better space for leisure and exercise.
Regular Employee Health
Checks
For employees who receive abnormal results during their medical
check-ups, or those who want to further understand their
own health conditions, the company arranges for a doctor and
registered nurse to come into the company and factory to provide
services such as health consultations and medical referrals. The
company’s in-house health clinic also assists our staff with their
follow-up health examinations.
Medical Staff for Health Service
Provision
Environmental Safety Testing and Accident Drills
The Office of Environmental Safety implements air quality
inspections twice a year to ensure that the CO2 levels in the
workspace are kept below 1000ppm to ensure employee health.
Our Management Department administers environmental
disinfection each quarter and has a long-term collaboration with
the Association of Fire Protection to hold self-defense drills and
related workshops to help our employees foster abilities to prevent
and deal with disasters and issues of personal safety.
RegularCO2 level monitoring and
inspection
Breastfeeding Room
ATEN has established breastfeeding rooms for the exclusive use of
female employees, which include comfortable sofas, fridges, hot
water bottles, and paper towels. This encourages employees who
have given birth to continue to breast-feed after returning to the
workplace.
Diverse Group Activities
As of now, ATEN has a diverse range of employee clubs including a
volunteer club, a yoga club, a basketball club, a jogging club, and a
coffee bean roasting club. In addition, the company offers subsidies
for club activities as well as paid leave for community volunteering
services so as to encourage our staff to actively participate in
activities that benefits both their body and mind.
Employee Health Monitoring Management
Gym and Leisure Center
Basketball club activities
Employee Assistance Programs
Collaborating with professional consultancies, the company
introduced the EAP (Employee Assistance Programs), which offers a
24 hour hotline consultation service for our employees. In addition,
professional consultants are also available to address issues in five
major fields including law, finance, management, health, and
emotional health and well-being, so as to help our colleagues with
challenges at work or in their personal lives. These programs have
received overwhelming approval and positive feedback from our
colleagues.
Employee Assistance
Programs
Health Activities and Lectures
The Human Resources Center provides a wide range of LOHAS
health seminars, including personal development, language
learning, investment and personal finance, travel information,
parent-child relationship dynamics, and food safety. Additionally,
ATEN provides all employees with diverse health promotion
activities, including Yoga courses, weight loss courses, health and
well-being lectures, and relationship lectures for single people.
LOHAS health seminars
Spacious and Comfortable
Breastfeeding Room
35
CH5
Employee Care
5.5 Human Rights
The company cares greatly about the rights of our employees and requires no special and differential treatment in the recruitment, probation, induction, distribution of bonuses, assignment, results,
promotion or reassignment, training, salary, retirement, resignation, dismissal or the provision of all benefits as a result of race, gender, sexual orientation, age, political standpoint, or religious
belief. Under the “Labor Standards Act”, the “Act of Gender Equality in Employment” and other government regulations related to the protection of the human rights of employers and employees,
the company also formulated various systematic guidelines including “Work Regulations”, “Employee Salary Management Guidelines”, “Recruitment, Retention, and Management Guidelines”,
“Education and Training Guidelines”, “Employee Achievement, Evaluation and Management Guidelines”, and “Guidelines for withholding Employee Salary Upon Resignation/Retention”, so as to
stipulate and guarantee the rights and benefits of our employees in writing and to ensure that each employee receives fair, reasonable treatment and respect.
To provide channels for communication and complaints, ATEN also established “Regulations Measures for Prevention, Correction, Complaint, and Punishment of Sexual Harassment at Workplace”
and set up a complaint hotline as well as an email address to be used exclusively for this purpose. Posters announcing and advertising these complaint channels have also been put up around the
offices.
Furthermore, labor-capital meetings are regularly held at which employees can voice their opinions directly to shareholders’ representatives. The meeting minutes for these are all published on the
company’s website. Issues for which no conclusions are reached in the meetings are handed over to the department in charge which is then responsible for following up on the matter so as to
promote good capital-labor relations. No cases of discrimination were reported in 2011, 2012, 2013 and 2014.
Capital-labor meetings are held regu
larly
ter
Sexual harassment prevention pos
36
CH6
Active Social Participation
6.1 Caring about Education
6.2 Community Relations
6.3 Environmental
Protection
6.4 Overseas Record
37
CH6
Active Social
Participation
Active Social Participation
ATEN has been second to none in social welfare and charity participation. Through the
“Global Kids Junior Monthly” Magazine Donation
collaboration and joint efforts of the “ATEN CSR Group”, “ATEN Volunteer Club”, and the
ATEN also supports the Commonwealth Publishing Group’s initiative, “Charitable
Delivery of the ‘Global Kids Junior Monthly’ for Creating a Shared Knowledge
Platform for 2,678 Elementary Schools Nationwide”. With this initiative that builds a
shared reading platform for children to fulfill their dreams, we hope to create equal
opportunities for all children to enjoy the fun and joy of acquiring knowledge without
any separation in opportunities between children in rural and urban areas. The company
also donated a year’s subscription to “Global Kids Junior Monthly” magazine to 100
elementary schools in New Taipei City which have fewer than 26 classes, in an effort to
provide assistance to schools with relatively few resources. [Number of Beneficiaries: a
total of 550 classes from grades 1-3 of elementary school]
“Ching-Tang Educational Foundation”, we offer various types of assistances and support
for disadvantaged communities, physically and mentally challenged individuals, school
education, and elders living alone. Also, on matters of environmental protection and
restoration of ecological systems, ATEN volunteers as well as their families work together to
give as much back as possible to Mother Earth.
It is estimated that over the ten years between 2005 and 2014, ATEN has donated
more than NT$24 million (excluding donations made by Ching-Tang Educational
Foundation) to education, community development, and charitable and public welfare
causes. The activities sponsored and supported by the donations include: Financial
assistance for disadvantaged groups, renovations of school buildings and campuses,
purchase of equipment for teaching, financial support for economically disadvantaged
students, donation of ambulances and police cars, sponsorships for art events and
sports activities, environmental protection, and relief and money donations for major
disasters and accidents.
6.1 Caring for Education
Education is the cornerstone of the prosperity and development of a society. Education
should not only enhance the knowledge of students but also seek to build a strong
character and integrity, values and ethics, as well as kindness and compassion in children.
Education is the main reason that has motivated ATEN to initially dedicate itself to social
welfare. The hope is that by starting with providing support and assistance for groups
that are particularly in need of care, such as children who are from single-parent families,
raised by grandparents, or abused, we will be able to offer them timely guidance before
their circumstances lead them astray. It is also hoped that, with our support, these children
who tend to be faced with limited resources, lacking in care from family, or that are subject
to social stigma, can start developing more self-confidence, recognize their dreams, and
eventually begin making their own contributions to society.
38
CH6
Active Social
Participation
Digital Broadcast Teaching System Improvements at Gukeng Junior
After-school Support Programs in Gukeng Junior High School
High School and Gukeng Elementary School
Due to the remote location of Gukeng Junior High School, its lack of resources, and
the limited time that local parents have for taking care of their children, some students
are at high risk of becoming truant. Hence, starting from the end of 2012, the school
launched a “Firefly Class Program”, which offers dinners after school to students from
lower-income families and, through after-school support programs, provides professional
competency education programs, group activities, and life and schoolwork consultations
in order to enhance their sense of morality, enrich their lives, help them build integrity
and strong characters, guide them to develop themselves based on their potential, and
improve their academic performance. Continuing her support for this program in 2013,
the wife of our Board Chairman, who is also the president of the Volunteer Club, made
a personal donation to cover all the expenses of dinner, support classes, and teaching
materials for the entire year of 2014. [Number of beneficiaries: more than 30]
In 2013, for the very first time, ATEN extended the reach of its education assistance
efforts to the Gukeng Township in Yunlin County and donated information technology
equipment, including 23 brand-new personal computers as well as three projectors, to
the resource-constrained Gukeng Elementary School so as to improve its teaching and
learning environment. In 2014 during our second visit to the computer rooms at the
Gukeng Junior High School and Gukeng Elementary School, we found that while the
teacher’s display should have been able to switch to the “Digital Broadcast Teaching
System” on the students’ displays, the system did not work at all due to lightning
damage and lack of maintenance. This teaching system is similar to a number of ATEN’s
pro AV (professional audio and visual) solutions (such as the VS0116 [16 port VGA
Video Splitter], VS201 [2 port video switch], VS92A [2 port video splitter]). Hence, after
an assessment by our Product Department, we designed and rebuilt a convenient and
efficient computer-based broadcast teaching system that utilized the school’s existing
computers, complemented with ATEN’s very own professional visual and audio products.
The expenses were donated by the wife of our Board Chairman, who is also the president
of the Volunteer Club, in order to provide a good IT learning environment for students.
[Number of beneficiaries: more than 600]
39
CH6
Active Social
Participation
2014 Poverty Relief Education Subsidies
Training and Cultivation of Sporting Talent
For years, “Ching-Tang Educational Foundation” has been offering scholarships
to students enrolled in public elementary schools and high schools in Xizhi who
demonstrate financial need, in the hope that the scholarships can encourage
economically disadvantaged students to work hard toward their goals and to make
a contribution to society. At the 2014 ATEN award ceremony, a special invitation was
extended to the Dongshan Elementary School’s Shadow Puppetry Theater Group, which
won the Special Excellence Award at the National Student Competition of Creative
Puppetry Art, to perform on stage and bring a feast of traditional art for all those in
attendance. [Number of beneficiaries: 450]
The journey to competitive sports is extremely tough and so is the cultivation of
sporting talent. For an athlete to be recognized and to achieve high performance in
international competitive sports and win honors for his/her country, crucial factors lie
in not only the athlete’s own gifts and hard work, but also the availability of long-term
financial support. With its cause and mission of enhancing education, the Ching-Tang
Educational Foundation also gives frequent support to young sport stars. For example,
the Foundation provided financial support to cover the expenses involved in training
Chen Rui-Xu, a gifted figure skater and former champion of the Asian Junior Figure
Skating Challenge. The Foundation also sponsored a local team in Xizhi, the “New Taipei
Municipal Xiufeng Senior High School Girls’ Softball Team”, to travel to and compete in
Japan. [Number of beneficiaries: more than 50]
“Diligent Study Awards” Presented to Graduates from Xizhi Public
Schools
To encourage each graduate to step into the next phase of their journey in life with a
hard-working attitude and to strive for outstanding academic performance, the ChingTang Educational Foundation gives out “Diligent Study Awards” each year right before
the graduation season to one student selected from each class at all public schools in
Xizhi. [Number of beneficiaries: 120]
40
CH6
Active Social
Participation
Donation of Emergency Relief Grants to Public Schools in Xizhi
6.2 Community Relations
In May of each year, the Ching-Tang Educational Foundation assists those individuals who
are from economically disadvantaged households but are not poor enough to be eligible
for receiving subsidies or students who have no means to pay for tuition or school lunch
due to severe, unforeseen family misfortunes. In May of every year, the foundation does
this by asking schools to investigate and identify students that are in financial distress,
after which the foundation provides those students with emergency funds to enable
them to continue attending school despite the challenging circumstances facing them.
[Number of beneficiaries: 255]
With “Caring” as one of its core corporate values, ATEN has dedicated itself to helping
communities, neighborhoods, and deserving groups. With sincere empathy, we make
every effort to care for all those that are in need in Taiwan and create more harmonious
community relations.
Sponsored National Children’s Theater Charity Show
Collaboration with the First Social Welfare Foundation to Improve
Lives of ALS Patients.
The Dual Touch Mouse Upgrade Project was the first time that the First Social Welfare
Foundation collaborated with ATEN. The project leveraged ATEN’s core competencies
in the fields of keyboards, displays, and mice to rewrite the built-in chip programming
inside dual-touch mice in order to add a motion control accelerator for use in ALS
treatment. The project was formally launched in October 2014 and improved overall
patient efficiency of computer use by 30% and received much praise from them.
Furthermore, this update also improved the function of other assistive devices, further
improving patient quality of life. With the added convenience made possible by the
accelerated dual-touch mouse, ALS patients are no longer restricted to only browsing
the internet but can now even reply to emails and type messages, opening up their
experience to an even more interactive world. This mouse upgrade project best illustrates
ATEN’s dedication to Corporate Social Responsibility and the use and integration of core
corporate competencies for improved community welfare.
Responding to the National Children’s Theater’s charitable tour hosted by the World
Peace Organization, ATEN’s volunteers sponsored more than half of the tour’s
admission tickets, making them free for families with lower incomes and those that are
located in remote countryside areas, so that children in disadvantaged communities
could also have an opportunity to watch high-quality art performances. Additionally,
part of the revenue from ticket sales of the tour were collected and contributed to
the “Save Hungry Kids” campaign in 2014. On the day of the performances, ATEN’s
Volunteer Club brought 18 volunteers together to help with venue setup and ushering
during performances, helping ensure the event went smoothly and was a great
success.
41
CH6
Active Social
Participation
Donation of equipment for Volunteers at all Public Schools in Xizhi
Syin-Lu’s “Hiking Together” Activity
and Thank-You Party
To help individuals with intellectual development disorders acquire the ability to mingle
and interact naturally with families, as well as to promote hiking as a healthful activity,
for two years in a row the company has offered support to the Syin-Lu Social Welfare
Foundation’s “Hiking Together, I Donate and You Walk” activities. By encouraging our
employees with the incentive that for each 1 kilometer they walk, ATEN will make a
donation of 10 dollars to help raise funds for the Syin-Lu Social Welfare Foundation,
we were able to support individuals with intellectual development disorders as well as
the well-being of our own employees. ATEN volunteers also worked together with the
Syin-Lu Welfare Foundation to plan a series of activities and helped with the shooting of
promotional video clips. They also personally participated in the hiking activities hosted
by the organizer to hike with mentally challenged friends at the Guting Riverside Park.
During hours when students are coming to and leaving school, we can always see a
group of volunteers that are guiding and watching over the students’ safety, rain or
shine. The company cares about education greatly and also cares for school volunteers
that take action and show their commitment to education. To increase the safety of
school volunteers and students while guiding traffic, ATEN donated safety vests, LED
guiding batons, and LED signaling flags to all volunteers at each of the public schools in
Xizhi. The Ching-Tang Educational Foundation also hosted thank-you parties to publicly
recognize and commend volunteers, in the hope that such interactions would bring
recognition to volunteers and their selfless contributions. It is hoped that these events
will eventually trigger a benevolent cycle that will inspire even more virtuous and kind
actions in society.
Winter Blessing for the Needy
To show care and deliver warmth to the lower-income households in Xizhi during
Chinese New Year, the ATEN Volunteer Club took the initiative to prepare and pack
gift boxes for each family. Containing ten types of traditional foods for the New Year
celebration, including shiitake mushrooms, rice, apples, tangerines, nuts, and turnips,
the package also contained a holiday greeting card. The gift boxes were distributed by
the Xizhi-based “Missionary of Charity” to the lower-income households in Xizhi.
42
CH6
Active Social
Participation
Charitable Mid-Autumn Festival: Donation of Heart-Warming Golden
Donation of Electric Fans to Low-Income Households
Pineapple Cakes
When summer approached in 2014, the president of our Volunteer Club thought of
the lower-income families that had no means to afford air conditioners, or even utility
fees, and wished to make electric fans available to these families. Hence, the club
and the company as a whole made a joint donation of 1000 electric fans to the Xizhi
District Office, which in turn distributed them to lower-income households as well as to
charitable organizations in the 49 neighborhoods of Xizhi.
Aware of the fact that while we celebrate the Mid-Autumn Festival with our families,
others are just barely meeting their needs for food and shelter, ATEN wished to extend
care to disadvantaged families in New Taipei City as well as to respond to the efforts
of New Taipei City’s Food Bank. Therefore, to give disadvantaged communities an
opportunity to enjoy delicious moon cakes, our Volunteer Club took the initiative to call
our colleagues together to purchase almost 400 boxes of pineapple cakes. These were
then distributed to needy households through the help of the Food Bank under the
supervision by the New Taipei City Government's Department of Social Welfare .
Celebrate the Dragon Boat Festival in a Charitable Way - Donate
Gift Boxes from those with Down Syndrome
Fund-Raising for the August 1st Gas Explosion Accident in Kaohsiung
On August 1st, 2014, the most severe gas explosion accident in the history of Kaohsiung
hit the city, with a series gas blasts taking place in the Cianjhen and Lingya Districts,
resulting in a disaster range of around six kilometers. The range of almost three square
kilometers included a great number of fatalities and severe injuries. With its spirit of
“Caring”, and under the instruction of our Board Chairman, the company took the
lead to donate NT$1 million to the Department of Social Welfare of the Kaohsiung
City Government. Afterwards, the Volunteer Club also called on all of our colleagues
for donations and collected over NT$1.46 million in total, which was donated to the
Department of Social Welfare as a fund earmarked specifically for the relief of the gas
explosion accident.
On the eve of Dragon Boat Festival, the ATEN Volunteer Club launched a “Celebrate the
Dragon Boat Festival in a Charitable Way - Donate Gift Boxes from those with Down
Syndrome” initiative. This called on our colleagues to buy food products from the Down
Syndrome Foundation’s associated business. Eventually, a total of 400 food gift boxes
were collected and handed to the Xizhi District Office and New Taipei City Food Bank,
which helped us donate and deliver these boxes to low-income households in New
Taipei City. This initiative not only delivered foodstuffs to the underprivileged in need,
but also gave encouragement to Down Syndrome individuals who earn their own living
at this business.
43
CH6
Active Social
Participation
Yueqin Folk Music Festival
The Ching-Tang Educational Foundation also places high value on the preservation of
local culture and hopes that new generations, with increased exposure, can learn to
appreciate, preserve, and eventually carry forward traditional cultures. For years, the
Foundation has been sponsoring the Yueqin Folk Music Festival, held at the Beitou Hot
Spring Museum, in the hope that we can all be reminded of the Yueqin, a traditional
musical instrument that is unique to Taiwan, through the teaching demonstrations,
performances, exhibitions, and the sharing of the instrument.
6.3 Environmental Protection
Fulong’s ‘Adopted’ Beach
ATEN has ‘adopted’ the beach that stretches for over 360 meters in front of the
Dongxing Temple in Fulong, Gongliao, from the Northeast and Yilan Coast National
Scenic Area Administration with the aim of fulfilling its commitment to environmental
protection. In 2014 alone, we organized three beach clean-ups. Each of these activities
helped us experience firsthand what it takes to maintain our environment. We also
plan to set an example for others to follow in the coming years and to expand the
reach of our impact by inviting the families of ATEN’s employees, partners, and vendors
in our supply chain, or any organizations and institutions that are willing to make a
contribution to our environment, to join our beach clean-up activities. The hope is that
by fostering cooperation, we’ll be able to make the cause of environmental protection a
more widely adopted one; as through cooperation, a greater number of people will get
to witness and value the initiative.
Aging Awareness and Senior Sensitivity Training Project - Save Your
Love for the Beloved Volunteers Recruitment Program
In light of a rapidly aging society, as well as the heavy burden of care this presents to
many families, the New Taipei City Government implemented the Elderly Care Depository
Program. This program calls for corporate volunteers to take care of senior citizens as
a joint force to bring a higher level of energy to the elderly by visiting community care
stations and increase the time spent participating in activities with them. Called on
and encouraged by the company, in 2014, a total of 130 ATEN employees successfully
completed a three-hour training for volunteers and received certifications, qualifying
them to participate in volunteering services of accompanying the elderly. Also, the
Volunteer Club plans that, starting from 2015, the club will include aging awareness and
senior sensitivity as one of
its regular service items.
Meanwhile, as the company
provides “paid leave for
employees to volunteer”,
it is expected that there
will be a greater number of
seniors who receive the
care of ATEN’s employees
and feel the kindness and
warmth of the society.
44
CH6
Active Social
Participation
Afforestation - Building a Sustainable Home for Butterflies
New Mountain Dream Lake Clean-up Activities
ATEN’s Volunteer Club collaborated with the Butterfly Conservation Society of Taiwan
for the second year and organized four “Butterfly Habitat Conservation and Ecology
Workshops” in the Jiannan Butterfly Eco-education Park and Jiannan Trail. Led by the
instructors from the Butterfly Conservation Society, during weekends volunteers from
ATEN and their families participated in workshops to understand butterfly ecology and
the removal of invasive plant species (including Mikania micrantha, Railway Beggertick,
and Epipremnum aureum), and their replacement with nectar source plants (such as
the Taiwan Dendropanax, Strobilanthes formosanus Moore, Taiwan $QJHOLFD tree,
and Gordonia axillaris), so as to provide a better habitat and breeding environment for
various butterfly species. During the half-day activity, all the volunteers and their family
members made efforts to conserve the green resources in Taiwan while enjoying the
beauty of Taiwan’s natural environment.
New Mountain Dream Lake is a great destination in Xizhi for outdoor activities and
always attracts a great number of visitors on holidays, which, unfortunately, also results
in increased environmental damage and littering. It was revealed by tour guides from
the Society of Wilderness that the bottles and cans carelessly thrown away by many
visitors and drivers, not to mention abandoned furniture, all get stuck in bushes or
along trails and driveways. Consequently, ATEN’s Volunteer Club brought together 28
volunteers, who were supported by the company’s policy of “paid leave for employees
to volunteer”, spent an afternoon cleaning the area. A total of 56 kilograms of garbage
was collected and removed, allowing the mountains to breathe again.
45
CH6
Active Social
Participation
6.4 Overseas Record
Beijing Subsidiary (ATEN China) Charitable Accomplishments
Wuhan-based R&D Center - Clean Up the World Weekend
Overseas - Lake Cleanup Campaign
Campaign
Echoing the ATEN corporate headquarter’s belief in social corporate responsibility, as
well as attempting to advocate the cause of environmental protection in Beijing (where
the problem of pollution is endemic), ATEN’s Beijing subsidiary decided to launch a
lake cleaning initiative. A total of 35 people, including the employees of our Beijing
subsidiary as well as their families, spent half a day in cleaning up the Daoxiang Lake,
located in Haidian District, Beijing. Prior to the trip, organizers from the company
shared the concept of waste sorting and allocated the participants into several
groups with different specific tasks (including equipment arrangement and garbage
collection, sorting, weighing, recording, and disposal). The whole process not only
served educational purposes for all participating employees but also exerted its positive
influence on families and friends, strengthening their commitment to environmental
protection.
To respond to our corporate headquarter’s endeavors in “environmental protection and
community care”, ATEN’s R&D Center in Wuhan initiated and coordinated with Guang
Shan Street in September to promote and advocate the “Clean Up the World Weekend”
campaign, for which the Guan Shan Kuo Community, as well as the Guan Shan branch
of the Industrial and Commercial Bank of China, were also invited to serve as coorganizers. On the day of the campaign, ATEN also prepared a series of eye-catching
posters that advocated different causes, such as “Clean Up the World Weekend”. To
establish Wuhan as a modern, pro-recycling city, the organizers also presented a “Clean
Up the World Weekend Proposal” and called on all our employees in Wuhan, as well
as the event’s co-organizers and local residents (amounting to hundreds of people), to
participate in community cleanup and street cleaning activities. The campaign did not
only successfully develop the local residents’ awareness of environment care but also
encouraged its fulfillment in a concrete way, therefore setting an example for others to
follow.
(Note: Clean Up the World Weekend [CUW Weekend] was first founded by an
Australian competitive sailor, Ian Kiernan, who in March 1989 organized the first
Clean Up the Sydney Harbor campaign. This campaign, previously only Australian, has
expanded and scaled up to become a global event, with participation of more than 125
countries and 40 million individuals each year.)
46
CH6
Active Social
Participation
Charity Record of ATEN Technology, our US subsidiary
Charity Record of ATEN Infotech, our Belgian subsidiary
ATEN’s subsidiary in the U.S., ATEN Technology, is also committed to its parent company’s
ATEN’s subsidiary in Belgium made a donation of €500 to t Weyerke , a local charitable
CSR principles and in 2014 targeted underprivileged families in southern Orange County.
organization that raises funds for the physically challenged.
Collaborating with a non-profit charity, South County Outreach (SCO), ATEN Technology
set up food donation bins in the office for disadvantaged neighboring households.
47
CH7
Environmental Promise
7.1 The ATEN Green Management
Group and System
7.2 Climate Change and
Greenhouse Gas Reduction
7.3 Green Products
7.4 Green Supply Chain
Management
7.5 Green Training and Promotion
48
CH7
Environmental
Promise
Environmental Promise
In recent times, the environment has come to the fore as issues such as global warming,
and air pollution begin to affect our daily lives. ATEN has long dedicated itself to the
cause of environmental protection. Through instilling green practices, we strive to lead by
example and encourage other companies to follow in our footsteps. ATEN believes that it
is each company’s responsibility to consider their environmental impact. Little by little, we
hope to expand our influence and make a real difference in improving our environment.
ATEN actively pursues environmentally friendly actions by “enforcing environmental
protection regulations, harnessing creativity in resource use, and sustaining green
production”. We constantly work on improving our technology and techniques to make
them more sustainable and encourage our suppliers to work with us to build a green
supply chain. With great drive and commitment, ATEN actively pursues and implements
environmental management activities on all fronts. We put environmental protection
into actions and through so doing increase all of our employees’ awareness of their
environmental responsibility.
Green Design:
Our introduction of modular design has effectively shortened the
development time of projects and improved the quality of R&D
technology, making the products we develop low-cost and customizable.
Green Purchasing:
We work together with our supply chain partners to reduce resource
use and pollutants caused by product production and provide our
clients with innovative green products that are more energy-saving, and
environmentally friendly.
Green Manufacturing:
ATEN implements Lean Manufacturing processes to reduce resource
waste within our manufacturing system. Improving our manufacturing
processes also helps to increase productivity.
Green Education:
We strive to strengthen environmental education within our company
and raise our employees’ awareness and knowledge of green practices.
Green Products:
ATEN is committed to protecting the ecological environment and
fulfilling its corporate environmental responsibilities while actively
pushing for green environment management systems. By doing so, we
can ensure that our products and production processes comply with
environmental protection regulations and international standards.
49
CH7
Environmental
Promise
The Major Environmental Activities We Promoted in 2014 include:
Quantitative Environmental Goals
tIntegration of external components to reduce costs and enhance product reliability and
ATEN has been focused on environmental protection since 2011. We have actively
introducing green modular designs to reduce lead time and production costs.
sought to minimize our environmental impact through enhancing production
tContinue to promote our non-toxic substance management policy, and thereby provide
efficiency.
clients with products containing no hazardous substances.
tStrengthen internal training, actively promote employee awareness of energy-efficiency
and carbon reduction; and continue to launch a range of energy-efficiency plans.
tContinue to promote an energy management policy and look for measures and
opportunities which could be taken to reduce energy use. Additionally, improve the
efficiency of equipment through regular inspections. Improving suppliers' awareness
of CSR issues such as: protecting the environment and labor rights, and adding items
related to GSR and carbon footprints to the Standards for Performance Appraisal of
Suppliers.
tImproving suppliers' awareness of CSR issues such as: protecting the environment and
labor rights, and adding items related to GSR and carbon footprints to the Standards
for Performance Appraisal of Suppliers.
Items Under
Monitoring
Year
Total Amount of
Greenhouse Gas
Emission (Tons) as
Inspected
Electric Energy
Water Consumption Amount of Recycling
Consumption Under
Under Water-saving Under Waste-reduction
Energy-saving
(CCF)
(Tons)
(million kWh)
2011
3014.76
9.324
5.24
15.80
2014
2679.67
7.697
3.59
21.94
Efficiency Index
Reduced by 11.2%
Saved by 17.4%
Down by 31.48%
Increased by 27.9%
50
CH7
Environmental
Promise
7.1 Green Management Group and System
ATEN's environmental management system group is comprised of environmental safety specialists. This team supervises various environmental issues and closely follows the global climate change
trends and environmental impacts. Furthermore, through continued monitoring and analyses, the group executes policies as well as formulates various types of standardized procedures in accordance with yearly plans.
Environmental
Impacts
Environment
Management
Green Design
Green Purchasing
Green
Manufacturing
Green Training
Environmental Protection
Regulations and International
Standards Compliance
Green Supply
Chain
Modular Design
Green Product
Lean Manufacturing
Recycling for
Waste Reduction
Energy-Efficient, Highly
Recyclable Products
Employee Education
and Training
Energy and Water
Conservation
Emission Reduction
51
CH7
Environmental
Promise
Environmental Safety Strategy
Environment Management Measures
Our "Green Promise":
To actively launch an environment management system and related environmental
activities, prevent pollution, create an outstanding work environment, protect the physical
and psychological health of our employees, and fully shoulder our corporate social
responsibility to obey the law, protect the environment, and play our part in resolving
social issues. In compliance with the requirements of ISO 14001, an environmental safety
policy has been defined, and serves as the highest directive for deciding environmental
management strategies:
tMaintaining an environmental management system that addresses climate change and
Enacting environmental laws:
minimizes environmental impact. Promising to continue to improve our methods and
find new ways to minimize pollution.
tGuiding global product R&D and ruling that no hazardous materials may be used in
the R&D of new products. Hazardous materials in old products must be changed or
replaced so as to comply with product greening standards and the product greening
promise. Furthermore, comprehensive material testing needs to be carried out to
comply with safety standards.
Auditing the implementation of directives related to protecting the environment, and
abiding by the environmental regulations and requirements of supervisory agencies.
tAll purchase and use of raw materials, manufacturing of products, product packaging,
shipping and pollution management, as well as related service activities and business
operations must comply with environmental regulations and requirements so as to
Encouraging creative use of resources:
Using available resources well, reducing wasteful behavior, lowering pollution of the
environment, and reducing resource consumption.
reduce their impact on the environment.
tATEN carries out environment and pollution management in all company locations
with reference to the related local environment laws. When there is a clear relationship
Supporting green production:
Regularly carrying out inspections and audits to ensure the continued effectiveness of
enacting company environmental policy and doing our part in protecting our green
global village.
between products or services and serious environmental considerations, relevant local
standards and requirements must be passed on to subcontractors or suppliers. This is
done so that they continue to improve and actively fulfill our green promise.
tATEN actively promotes, educates and communicates the importance of protecting
the environment, energy efficiency, and reducing emissions. All employees must
understand these concepts and the rules and requirements ATEN enforces in regards
to the environment management system.
tWe guarantee employees' safety by: carrying out self-inspections, regularly practicing
our accident response plan, and actively preventing industrial accidents.
tBy making ATEN's environment management system and environmental achievements
public, we make ourselves publicly accountable.
Environmental Safety Strategy
ISO 14001 Certification
52
CH7
Environmental
Promise
7.2 Climate Change and Greenhouse Gas Reduction
In today’s every changing, developing and expanding landscape, we often forget about our impact on the environment. Climate change is one of the most prominent environmental issues of our
times. ATEN is continuing to: observe climate trends and the response measures taken by industry, abide by the emission reduction plans of advanced countries, and manage targets. Apart from
enacting systematic management of resources, constantly monitoring and making improvements, and striving to meet our energy-efficient and carbon-reduction environmental targets, we also
educate all of our employees to encourage them to cultivate the notion of saving energy in their daily lives.
ATEN launched the Resource Conservation Plan in early 2010. We undertake voluntary inspection and verification of greenhouse gas emissions. The results of which are regularly inspected by senior
managers.
Resource Management Policy
In order to fulfill the CSR of a global citizen, ATEN strives to save energy and reduce emissions. ATEN
carries out the prevention of pollution and green product design in accordance with related laws to
achieve the aim and benefits of conserving resources.
The related measures are as follows:
Regular inspection of targets: management inspection meetings are convened annually to explore the
resource use situation.
Improving the efficiency of equipment: regular maintenance, searching for effective methods of
saving energy and improving facilities.
Purchasing energy-efficient products: giving priority to the purchase of equipment bearing the Energy
Logo, Water Logo, Energy Star, energy-efficient equipment, etc.
Promoting concepts among employees: regularly promoting the concept of energy-efficiency among
all employees.
53
CH7
Environmental
Promise
Slowing Climate Change
Climate change and global warming have caused rapid changes in recent years. We
In 2010 ATEN established and launched a greenhouse gas inspection system. The system
believe that the most effective and direct method of resisting climate change and
shows that in comparison to 2011, carbon emissions in 2014 (Scope 1) was down by
slowing global warming is if businesses play an active role. ATEN believes each company
10.5%. Given the company’s operational patterns, most of the carbon dioxide emissions
should actively monitor their emissions and develop a reduction target. In this way, each
come from electricity (Scope 2), and inspections show that the CO2 emissions were down
business can be active players in helping our global village.
from 3,014.76 a reduction of 11.1% in total emissions.
Greenhouse Gas Inspections
Item
ATEN takes concrete, effective action to verify greenhouse gas emission figures every
Content
Definition
year in accordance with the ISO's requirements for greenhouse gas control. We achieve
(Scope 1)
Refers to direct greenhouse gas emissions, specifically emissions
from sources that are owned or controlled by the reporting
entity, such as factory chimneys, manufacturing, ventilation, as
well as emissions from fossil fuels burned on site, emissions from
manufacturing, and entity-owned or entity-leased vehicles.
(Scope 2)
Refers to indirect greenhouse gas emissions resulting from the
generation of electricity, heating and cooling, or steam generated
off site.
our aims in the areas of energy-efficiency and reducing emissions.
We use ISO 14064 standards and GHG Protocol as the set boundaries for our company.
Identification
and Setting
of Borders for
Operations
Scope of inspection:
(1) Floors 3-6, No 125, Sec. 2, Datong Road, Sijhih District, New Taipei City (ATEN
International Co., Ltd. Headquarters)
(2) No.20, Ln. 30, Xinjiang N. Rd„ Sijhih Dist., New Taipei City (ATEN Taiwan factory)
Greenhouse gas emission of Scope 1
Greenhouse gas emission of Scope 2
Verification
of Emission
Sources
0.00087
3,014,76
0.00085
0.00081
2,764,15
0.00076
2011
2012
2013
2014 (Year)
CO2 emission (tons)/Sale Revenue
2011
2012
2,729,17
Refers to the six major green house gases stipulated in the Kyoto
Six main
Protocol, including carbon dioxide (CO2), methane (CH4), nitric
greenhouse gases oxide (N2O), fluorocarbons (HFCs), per fluorocarbons (PFCs) and
sulfur hexafluoride (SF6).
2,679,67
2013
2014 (Year)
CO2 emission (tons)
54
CH7
Environmental
Promise
Disclosing Greenhouse Gas Data
ATEN has an open attitude, disclosing information on greenhouse gas emissions related to ATEN and environmental information on the platform of the company website. We have disclosed
greenhouse gas inspection figures every year since 2010. The results of the 2014 greenhouse gas inspection are as follows:
Greenhouse Gas Emission Investigation 2014 Findings (tons of CO2e/year)
Table: Emissions of the Six Major Greenhouse Gases
Greenhouse gas
emission
HFCs
PFCs
SF6
Total annual
emissions
CO2
CH4
N2O
Scope 1
84.44
7.66
2.88
242.49
0.00
34.88
372.34
Scope 2
2,307.33
0.00
0.00
0.00
0.00
0.00
2,307.33
Total
2,391.33
7.66
2.88
242.49
0.00
34.88
2,679.67
Proportion of total
emissions (%)
89.26%
0.29%
0.11%
9.05%
0.00%
1.30%
100.00%
Power-saving Targets and Energy Efficiency Measures
Electric energy is the main source of energy that the company relies
on in its operation. Given this, the company continues to promote
and implement various types of energy-saving measures and
management programs, so as to reduce energy use and minimize
the impacts on the environment. For a long time, we’ve been using
the method of using manufacturing processes to control energy use,
which effectively reduces energy waste resulting from wait time. Over
the past few years, ATEN has created a number of green initiatives
to reduce energy consumption. In 2011 ATEN scaled up its efforts
to promote and use energy-efficient equipment in its manufacturing
processes (2011). Energy-efficient (T5) lighting was introduced in
2012 and in 2013 the three-year plan for improving the energy
efficiency of air conditioning was launched.
Statistics on Electricity Consumption
(Unit: Million kWh)
4.200
4.107
4.100
10.000
4.000
8.000
3.910
3.900
3.853
3.800
9.324
9.142
8.425
7.697
6.000
3.772
4.000
2.000
3.700
0.000
3.600
2011
According to the indicator of electricity use intensity per unit (area),
the kilowatt-hours were down from 9.324 kWh in 2011 to 7.697
kWh in 2014, representing an improvement of 17.4%.
Statistics on Electricity Consumption Density
2012
2013
2014 (Year)
2011
2012
2013
2014 (Year)
Electricity Consumption/Revenue
55
CH7
Environmental
Promise
Water Resource Management
Environmental Management Plan
Climate change and global warming have led to devastating water shortages, the impact
of which will worsen if we fail to act. ATEN has installed taps which have a Water-Saving
Marie in all of the hand-washing facilities in the company. We also continue to roll out
water-saving equipment and promote water-saving among employees.
ATEN believes that by enforcing green initiatives,
corporations can enhance their competitiveness. We
believe that the environment should be a priority for
corporations. Since 2011, ATEN has been actively
promoting and implementing energy-saving measures
and management projects, all of which have achieved
spectacular results. The main projects that were
undertaken in 2014 are as follows:
Since 2011, ATEN has collected statistics on water consumption in our Xiwan plant.
Water consumption was down from 31.36 kg per person in 2011 to 23 kg per person
in 2014, a reduction of 26.66%. (Carbon emission due to water usage CO2 decreased
by 1.65 kg).
Statistics on Carbon Emissions in Water Consumption
(ton)
50
40
(kg)
5.24
5.0
4.02
3.89
31.36
30
24.10
23.30
3.59
23.00
4.0
3.0
20
2.0
10
1.0
0
0
2011
2012
2013
Total Water Use (CCF)
2014 (Year)
Carbon Emissions
In 2014, average water use per person dipped by 0.3 ton
In 2014, avenge C02 emission per person dropped by 0.3kg
Electricity
consumption
Down by
Continue to implement the “Three-Year Plan for
18.28%
Improving the Energy Efficiency of Air Conditioning”
management program, which renovates and replaces
motor compressors, main operating systems, and
temperature switches of the air conditioning systems to improve the energy efficiency of
the systems and reduce waste.
tAdding non-return valve to coolant motor. Effectively improve ice blockages causing short
circuits, which increases heat exchanger efficiency and reduces energy consumption.
tReplacing coolant management control system's voltage switch, washing air drying filters
and condenser with chemical agents. Reducing A/C condenser malfunctions, improving A/C
condenser operating efficiency, and decreasing electricity current produced in operations.
tReplacing the temperature switch, adjusting the transmission method and output water
temperature. Reducing the operating time of compressors and effectively improving energy
efficiency.
tChecking the ice water control machine for leakage and refilling it. Lowering the likelihood
of refrigerant leakage and the consequent environmental pollution, reducing electric current
produced in machine operations.
tReplacing cooling pipes and seals. Substantially cutting water waste and reducing the rate of
A/C condenser malfunction.
Comparison of Yearly Reductions, with the year 2011 as a point of reference:
Electricity consumption
Annual reduction (kilowatt hour)
Year
(kilowatt hour)
2011
2,627,150
2012
2,318,035
2013
2,217,530
2014
2,146,870
Three Years of Reductions in Electricity
Consumption
N/A
309,115
409,620
480,280
1,199,015
56
CH7
Environmental
Promise
7.3 Green Products
ATEN has won the "Taiwan Excellence Award" every year it has participated. With ATEN’s strengths and competencies in both hardware and software R&D, ATEN has won acclaim from professional
judges in the categories of “Electronics, Electrical Equipment, Communications Products and Components” and "Communication Software". In addition to continuing to innovate and improve our
R&D techniques, we also introduced modular design, integrated parts from external suppliers, researched and developed our own ASIC, enhanced product reliability, reduced manufacturing costs,
and increased product efficiency so as to deliver green products .
Green Product Responsibility
Green Product Design
ATEN is actively launching the "Green Environment Management System" in order to protect the environment and practice CSR. Aside from guaranteeing that our products and
business comply with the requirements of environmental regulations and international standards, we require that a series of preventative green management measures are enacted in
the supply chain before we purchase raw materials in order to reduce the negative influence
products and the manufacturing process produce on the environment. What's more, we
disseminate the green concepts of protecting the environment, cherishing the world, and
being environmentally friendly by holding meetings, promotional and educational activities
and forums. We hope to actively fulfill our green promise and gradually form a green supply
chain through the concerted diligence of the company, our employees, and our suppliers in
the four major areas of green design, green purchasing, green manufacturing, and green
education.
For a long time, ATEN has been researching and developing all types of cutting-edge
electronic IT products and has emerged as a global leader in digital information sharing.
ATEN also continues to seek to reduce the number of parts being used, improve quality,
reduce manufacturing costs, and reduce manufacturing and production line lead times
as our main directives for R&D. The design of FPGA/CPU/USB reduce yield rates in
production, raise costs, increase the throughput time of parts, prolong programming
time, and adversely affect the material management of manufacturing units as well as
production efficiency that in turn have impacts on use of resources. Given this, the R&D
team at ATEN decided to research and develop their own ASIC so as to improve our
techniques, reduce costs and create a competitive advantage.
Green
Design
Green
Product
tIntegration of parts from external suppliers results in reduced costs, enhanced product
reliability, and combined the three IC pieces (CPU, USB, Power IC) required for FPGA
into one piece of IC.
Green
Promise
Green
Education
In 2014, ATEN successfully developed the exclusive New ASIC 8023, to be used to
transmit signals by Dongle. The concrete benefits being delivered are as follows:
Green
Purchasing
Green
Manufacturing
CPU
Power IC
USB
Peripheral circuit
IC
tReduced Manufacturing Lead Time: reduces the time needed in programming FPGA.
tReduced manufacturing costs: increases product competitiveness, and using the New
ASIC 8023 brings down the manufacturing costs of the Dongle product (KA71XX
series), with savings of around NTD 3,600,000 in 2014 alone.
57
CH7
Environmental
Promise
Green Product Policy
The danger facing the global environment and human health as a result of hazardous
materials is an issue which greatly concerns consumers and governments around the
world. ATEN is actively launching green supply chain management and providing clients
with green products which contain no hazardous materials. This is an instance of ATEN's
adherence to meet our environmental aims and fulfill our promise.
Management of Non-Hazardous Substances
To sufficiently fulfill our responsibility as a global citizen, we made a set of management
guidelines as follows:
tTo comply with environmental regulations and live up to the requirements of our clients
and become their very best green product partner.
tTo design green products and emphasize the importance of products made with nonhazardous substances.
t To purchase green materials, implementing green production.
tTo promote environmental protection education and to raise environmental awareness
within our staff and supplier partners, so as to achieve the company’s goal of sustainable
management.
To Comply with International Product Environmental Regulations
ATEN fully meets both international regulations on environmental protection as well
as the environmental requirements made by our clients regarding the manufacturing
process of our products. We update our hazardous
material limitation standards as required and
have established a "Plan for the Management of
the Use of Restricted Materials", which contains
standards of use for hazardous materials in
products and ensures that our products respect
each requirement of ATEN's CSR promise.
We comply with the following laws:
t EU Restriction on Hazardous Substances Directive
(EU RoHS 2.0)
2011/65/EU:
Restricts the concentration of lead (<1,000ppm), cadmium (<100ppm), mercury
(<1,000ppm), ppmhexa-chrome (<1,000ppm), polybromlnated biphenyls (<1,000ppm),
poiybrominated riipbenyi ethers (<1,000ppm). All of ATEN's products comply with the
aforementioned requirements, and are currently ranked within the quantity of lead
permitted by the EU RoHS. We will diligently continue to develop products to meet
clients' needs.
t EU Directive on Registration, Evaluation, Authorization and Restriction of Chemicals (EU
REACH):
ATEN fully complies with all of the requirements of the REACH Directive with regard to
hazardous substances (Substance of Very High Concern, SVHC).
t EU Directive 2002/96/EC on Waste Electrical and Electronic Equipment (EU WEEE)
2002/96/EC:
This directive is concerned with standards for disposal and recycling of electrical and
electronic equipment. The Directive requires that all manufacturers who sell such
products in the EU take into consideration the pollution caused by their products upon
disposal and consequently use environmentally-friendly designs that can be easily
recycled. Responsibility for recycling them is assumed by the end user.
Conflict
Minerals
REACH
t Commission Regulation (EU) No.757/2010 and amending Regulation (EC) No.850/2004
Persistent Organic Pollutants (POPs), textiles and other coated materials (1g/
m2), finished products, semi-finished products and parts (1000 ppm), materials or
formulated products (10 ppm).
AT
TEN Green Produ
u
uct
ErP
WEEE
RoHS 2
58
CH7
Environmental
Promise
Green Product 3R Management System Structure (Procedures for minimizing impacts on the environment)
Design and
development
tGreen design and structure
tErP ecological requirements
tProduct use energy
consumption
tNon-poisonous low pollution
Production and
manufacturing
tGreen production and
manufacturing
tLead-free production and
manufacturing
tMonitoring and supervision
system
tSustained manufacturing
improvement
Assemblage and
packaging
Shipping
phase
tReduced assembly time
tReduced packaging
material use
tModularized assembly
tConsumption of resources in
the process
tMaterials used in shipping and
packaging
tSpace used to store packaging
materials
Use and
recycling
tReduced unpacking process
tStrengthened recycling
statement
tRecycling and reuse
Prohibition on The Use of Conflict Minerals
The American Securities and Exchange Commission passed the “Dodd-Frank Wall Street
Reform and Consumer Protection Act” on August 22, 2012. The 15th section of the final
draft of the Act deals with purchasing "conflict minerals." Based on the practice of CSR
and international justice, all of the metals used in ATEN's electronic products, such as gold,
tantalum, tungsten, and tin are bought in accordance with the EICC/GeSI Conflict Minerals
Reporting Template used by the Electronic Industry Citizenship Coalition. This is done to
avoid using materials which come from the Democratic Republic of Congo and neighboring
conflict areas, in which the environment and human rights are violated. ATEN undertakes
standardized self-management and provides clarification to clients.
59
CH7
Environmental
Promise
7.4 Green Supply Chain Management
Types and Quantities of Raw Materials Used
ATEN has formed relationships with upstream and downstream suppliers of raw materials,
jointly reducing the impact our products have on the environment and the resources and
pollutants they consume. We provide clients with more innovative, energy-efficient and
environmentally-friendly green products. Continuing to implement green management to
reduce resource consumption throughout the product's life and improve product efficiency.
Resource consumption statistics can help us to assess the efficiency with which raw
materials are used and effectively control production quality. Moreover, given the
prominence of the trends regarding environmental issues and eco- friendly design, we
strive to improve the efficiency with which we use raw materials as well as to reduce the
amount
of material required for packaging and shipping goods.
amo
There
The are altogether five major types of investment in production and operating
resources
in 2014. The amounts purchased can be seen below:
reso
Plastic
17.26%
Packaging
25.50%
2014
Purchasing
Quantity Statistics
Cable
19.33%
LED
6.48%
Metals
31.42%
60
CH7
Environmental
Promise
Growth in Waste Recycling in 2014
Waste Management and Recycling
ATEN’s business is mainly concerned with assembling and packaging
(tons)
100%
tin dross, waste plastic, mixed metal scrap, and waste paper, of
25.00
which tin dross, waste plastic, waste paper and mixed metal scrap are
20.00
recycled and reused by professional, qualified manufacturers; while
25.58
21.82
21.94
15.80
80%
6%
7%
5%
7%
5%
6%
4%
4%
60%
15.00
40%
normal waste, including lifestyle waste, is burned or buried after
being collected by recyclers.
Statistics on Waste Recycling
Statistics on Quantities of Recycled Waste
electronics. Waste produced during production includes:
10.00
20%
5.00
0%
0.00
2011
2012
2013
2011
2014 (Year)
Packaging
Recycled Waste in Tons
2012
2013
2014 (Year)
Tin dross
Iron, plastic
Materials
Through promotion and improvement in procedures, the company continues to strengthen its
management on waste reduction in manufacturing processes as well as in the office.
Statistics on General Waste Quantities
(tons) Statistics on Industrial Waste Quantities
(tons)
0.716
0.8
23
0.7
22.05
22.2
22.05
22.04
0.6
0.5
22
0.4
0.3
21
0.2
0.2748
0.245
0.1652
0.1
0
20
2011
2012
2013
General Waste
2014 (year)
2011
2012
2013
2014 (Year)
Industrial Waste
61
CH7
Environmental
Promise
Green Supply Chain Management
7.5 Green Training and Promotion
Seeing suppliers as our partners, we constantly seek to raise the social responsibility
awareness of our suppliers. This includes issues such as management of the environment
and morality. ATEN has revised and enlarged those aspects of our standardized supplier
appraisal methods related to CSR and environmental and health appraisals. In the
future, we will comply with the requirements of international environmental regulations
and customer standards, continue to roll out green production and improve our green
competitiveness.
The company continues to promote energy conservation and carbon reduction as well
as encouraging employees to protect the environment. Internally, we facilitate education
and promotion of the environment among our employees and include relevant content
on environmental protection and management in our required online training curriculum
(E-learning) for new employees. In addition to raising our colleagues’ awareness of
environmental protection, the company also seeks to encourage our colleagues to act. We
regularly post energy conservation as well as other environmental slogans and educational
posters on bulletin boards, in bathrooms, in elevators, and on internal websites, so as to
raise our employees’ awareness of environmental protection and energy conservation,
allowing for a better understanding among employees on the company’s initiatives on
environmental protection and helping the environmental causes to take root in the work
and life of our employees.
ATEN has a great number of supply chain partners, whom ATEN not only has been
working with closely over the years but also has been learning from in corporate
sustainable management and innovations. ATEN is committed to using our influence to
promote relevant ideas and beliefs to reach all the partners in our supply chain.
t&TUBCMJTIJOHB
comprehensive Green
BOM database
t*OUSPEVDJOH4"1
systemization
t$MFBSMZHSBTQJOHNBUFSJBM
risk & responding swiftly
Strengthening
risk
management
t0QUJNJ[JOHPVSSFTQPOTFUP
green planning
t3BQJEMZSFTQPOEJOHUPDMJFOUTh
environmental regulations
t4USFOHUIFOJOHFOUFSQSJTF
environmental awareness, and
improving our international
image
Improving
operational
efficiency
t*OUFHSBUJOHTVQQMZDIBJO
resources
t*NQSPWJOHUIFRVBMJUZ
and speed of product
development and
material selection
t6OJGJFEFWFODPOUSPMPG
quality Information
Externally, we actively push for green supply chain management by using corporate
influence to work with our suppliers to formulate environmental and sanitation standards,
requiring our suppliers to implement waste recycling and reductions and to control
the sources of impact on the environment. Through sharing environmental protection
information, we raise the environmental awareness of our suppliers as well as meeting the
directive on the restriction of the use of certain hazardous substances.
Improving
enterprise
competiveness
62
CH8
Client Satisfaction and Service
8.1 Client Satisfaction Survey
8.2 Comprehensive Customer Service System
8.3 Customer Health and Safety
8.4 Information Security and Guaranteeing Customers'
Rights to Privacy
8.5 Sales Regulations
63
CH8
Client Satisfaction
and Service
Client Satisfaction and Service
Comprehensive client service is the necessary path for branding. We listen to our clients
and provide customized product combinations and service platforms that are innovative
and competitive. At ATEN we strive to provide immediate and timely responses to meet
our clients’ needs. We also strive to continually improve our service quality, as it is our firm
belief that a solid partnership built on trust is the key to building and cementing client
loyalty.
Global Client Satisfaction Survey Statistics
2014 Global Overall Customer Satisfaction
8.1 Client Satisfaction Survey
ATEN conducts regular global client satisfaction evaluations and surveys using
(Number)
comprehensive, first-hand feedback to understand client experiences and to improve our
800
(%)
89.5%
82.3%
services accordingly. We make in-depth analyses in areas which require improvement
90
81.0%
and at the same time, set up monitoring and tracking systems to ensure that our clients’
needs are fully met. At ATEN, we strive to meet the goal of providing supreme-quality
89.2%
600
80
400
70
200
60
service that “exceeds client expectations”.
ATEN is also establishing diverse two-way client communication channels, such as:
opinion forms within product boxes, a feedback area in all regional websites, and
websites in over 12 languages, as well as a contact email. This allows client needs to
be responded to and addressed within the shortest timeframe possible, strengthening
trust between clients and ATEN, which in turn enhances client loyalty and trust
toward the brand.
0
50
Overall
RMA
TECH
WEB
Global Overall Customer Satisfaction QTY
Overall Reply QTY
Overall Customer Satisfaction%
Target
64
CH8
Client Satisfaction
and Service
8.2 Comprehensive Customer Service System
With years of dedicated construction, ATEN's customer service network has a global
Customer Service Hotline
presence. We have consolidated our customer service resources to establish a "Global
ATEN is establishing a customer hotline system to provide customers with immediate
Customer Service Division" and provide a service system that provides local services both in
support. We provide customer services including a 0800 hotline, technical support
Taiwan and abroad. This guarantees the promptness and professionalism of customer service,
hotline and Skype hotline. Professional customer service center staff communicate
building sustainable relationships with our clients and pursuing maximum satisfaction for our
directly with customers, helping them to solve problems. To provide better local service,
customers. A concrete explanation of the service system follows:
ATEN officially set up a customer service center in China in 2014. The fixed position
center will provide a 400-810-0-810 hotline to provide technical support for users, and
a platform for sales functions. Standards for a "primary QA system" and "customer
issue division and escalation management" are being drawn up and enacted rigorously
to guarantee that customers will get feedback and solutions for their problems within a
short time.
Technical
issues
2nd - line
customer support
Product
operation
issues
Clients
Customer
complaints
Maintenance
progress
enquiries
National technical
support engineers
Customer
service center
Handling 1st -line
customer service
problems
Maintenance
center
National
e-Support System
Global Customer
Services Division
National
GRMA System
Customer
service center
3rd - line
customer support
t Technical Support
Department
t Customer Service
Logistics Department
t Customer Service
Management
Department
Chinese
business unit
Chinese
business unit
HQ
Q & RD
65
CH8
Client Satisfaction
and Service
Online Service Platform (eService)
To provide our global client base with a hassle free service, we integrated all customer
service resources and set up a single-entry online service platform. (eService: http://
eservice.aten.com) Thereby providing more convenient, after-sale services. This platform
incorporates the following services:
Online Technical Support Service (eSupport):
t
When our global clients face technical problems ATEN technical personnel can use this
ATEN’s online customer service app includes major functions such as:
t"5&/QSPEVDUTFMFDUPS
tFrequently asked questions about ATEN products (FAQ)
tSearch for ATEN product hot keys and compatibility list
tThe ability to create a new customer service request form on the app
(user needs to have an eservice account and log in), search and reply
to inquiries made in customer service request forms.
tThe ability to use mobile phones to take a picture of the customer
service request form and then upload the picture directly
platform to undertake direct and rapid communication with them, effectively assisting
customers worldwide to resolve technical problems, eliminating obstacles and providing
all the required information. Every enquiry is logged on the eSupport platform, to make
it easier to track. Key issues will form part of the FAQ (Frequently Asked Questions) or
knowledge base sections on the eService platform, to then be provided in response to
customer queries.
In addition, ATEN also developed a mobile “ATEN Online Customer Service app”,
a small yet exceptional app that provides a set of useful tools to help clients with
questions about selecting products, technical information, and online customer service.
In addition, the app is fully integrated with the original eService online customer service
system, providing a brand-new customer experience of utmost convenience.
66
CH8
Client Satisfaction
and Service
Online Maintenance Service Global-RMA System:
t
Clients can request repair and maintenance services by filling out an online application
form. Our dedicated RMA professionals will then receive the form and provide a RMA
code and delivery address. Customers can obtain a product's warranty information
and real-time maintenance progress information by checking online. The platform also
provides access to previous records of maintenance and repair work. This is a system
End customer
Agent/Vendor
ATEN subsidiary
company
with a complete RMA process, through which maintenance records from all over the
world can be obtained and used to monitor product quality. RMA Rate reports are
Generate RMA requirements .
produced and sent to the relevant departments every month to propose improvement
e-Support
strategies.
Global RMA
maintenance centers
Global RMA System
Search for Frequently Asked Questions FAQ:
t
The 2014 statistics show that the average click views per month was 5,875, a substantial increase over the average 1,850 click views per month in 2013. This indicates that
the service is fits well with the needs of our customers. ATEN will continue to provide
Creater RMA
Form no.
Generate RMA
requirements
Take delivery
RMA requirements form
a more comprehensive FAQ section to meet clients’ needs for solving problems on
RMA manager
Delivery form status
Plan drawn up
Maintenance automatically
arranged
their own.
Confirm shipping
method
RMA
Delivery arranged
5800 6119
5762
6248 6411
6884
7144
Packaging
Shipping
Management report form
RMA analysis report form
Cost analysis report form
5875
5419 5340
4715
Maintenance
6937
SAP
3721
Components taken from/
returned to warehouse
Jan
Feb
Mar
Apr
May
Click-throughts
Jun
Jul
Aug
Sep
Oct
Nov
Account form
Export receipt
Export packaging
details
Dec
Average
67
CH8
Client Satisfaction
and Service
Partner Center:
t
ATEN also provides sales partners with real-time market intelligence and product
Global RMA Replacement and Repairing Service System Structure
tPerfect After-Sales Service and Product Guarantee:
information by establishing an information sharing platform aimed at our sales partners.
Customer service departments, which are divided into "technical support" and
This allows our distributors worldwide to utilize resources on the sharing platform to
"RMA" units have been established in ATEN's headquarters and all subsidiaries
provide the most supreme service to end customers.
in Taiwan. When customers face product issues, they can seek assistance through
the customer service hotline. Customers are promptly assisted by our professional
technical support engineers. If a customer's product requires maintenance, they
can immediately send it to one of our maintenance centers, where inspection and
maintenance is carried out by RMA engineers. ATEN provides a 2-year warrantee
worldwide (subject to adjustment in some countries), and stresses the strengthening
of local after-sales support as the most important direction for enhancing client
satisfaction and promoting the brand globally.
Fast Repair Service:
t
Through the well-developed, comprehensive service network of the company
headquarters and subsidiaries, we manage to offer a working day turnaround time,
fast repair service in Asia Pacific and a 5 working day turn around service in Europe
and America, cutting the wait time for clients and gaining widespread approval and
recognition among our clients.
68
CH8
Client Satisfaction
and Service
8.3 Customer Health and Safety
To provide clients with high value-added innovative product selections, we also use the provision of the most flexible, speedy, professional client services as an important indicator to enhance
the company's competitiveness. In addition, with regards to material safety, manufacturing environment and life cycle of our products, we make sure to fulfill clients’ requirements as well as
international standards and regulations, actively implementing health and safety assessment and improvement programs, and establishing self-examination and oversight mechanisms to ensure
product safety. In 2005, the company set up the “Management of Hazardous Substances Use Restrictions”, which successfully meets different international regulations including ErP, WEEE, REACH,
RoHS 2.0, etc. By fulfilling the standards imposed by international regulations, we also meet all the new regulations made by the European Parliament and Council of the European Union, so as to
offer safe, healthy products and
nd services to clients.
69
CH8
Client Satisfaction
and Service
8.4 Information Security and Guaranteeing Customers' Rights to
Privacy
For years we’ve been executing the construction of client confidential information security
protection system. Only through rigorous planning along with careful construction can
Personal Data Management Task Force − organizational structure
the assets of important information be well protected and in turn ensure and maintain
the competitiveness of our clients in their markets. ATEN’s Information Center sets up a
General Management Unit
solid, strong information security guard network, with an information security protection
Office of Auditing
mechanisms that are not only well-equipped in preventing invasions, but also block any
Global Human Resource
Center
potential channels for confidential data leakage with multiple information software
technology as well as tests of hacking attacks. Meanwhile, a confidential data censoring
system was also put in place to closely control and monitor data storage as well as access
Global Customer Service
Center
permissions, so as to guarantee the highest-level of protection of information security and
right to privacy for our clients.
In addition to abiding by the updated “Personal Data Protection Act” that officially took
Managing
Representatives
Chairman of the Board
Convener
Information Center
Quality Assurance Unit
effect in 2012, the company also set up the “Personal Data Management Task Force”, with
Office of General Manger
the board chairman as the representative of the task force. Through the creation of an
SOP, thorough management of forms and record, continued promotion, and the signing of
“Compliance with Personal Data Protection Responsibility” document, the company makes
Planning Division
every effort to ensure that each of our employees at ATEN lives up to the responsibility of
protecting the information security as well as the rights to privacy of our clients.
With “Integrity and Honesty” being one of our core corporate values, we insist on using
the most rigorous, comprehensive protection mechanisms in handling any single piece of
Law Consultation
Global Law and Intellectual
Property Center
Global Law and Intellectual
Property Center
Xiwan Plant
confidential information for our clients, to build and strengthen the trust of our clients and
create a win-win situation for the company and our clients.
As of the end of 2014, ATEN has never violated any customer's right
to privacy, lost any customer data, harmed the interests of customers,
or been the target of legal action as a result of data loss.
70
CH8
Client Satisfaction
and Service
8.5 Sales Regulations
In Compliance with Regulations
Marketing Communication
ATEN employees a strategy of promoting and marketing its own ATEN brand. The
ATEN markets and sells its products globally under the single ATEN brand. The “Planning
company complies with regulations that are applicable to all countries as well as any
Division” based in ATEN’s head office is in charge of global strategic planning, product
specific policy or laws that are upheld in different regions, including anti-trust laws (unfair
planning, digital marketing, distribution channels, brand communications, market trend
competition), financial reporting procedures/internal control, insider trading, intellectual
research, and selling and promoting each of our product lines through the respective
property rights, protection of confidential information, etc., all of which ATEN abides
product business groups. The Marketing Division's subordinate "Sales and Promotion
by in full accordance with the regulations of each region. The company strictly forbids
Center" is responsible for promoting the ATEN brand, improving our corporate image,
any illegal competitive behaviors or unfair business practices, and strongly promotes the
increasing corporate differentiation, product marketing and the communication of
use of fair, legal marketing strategies at the company headquarters and its subsidiaries
corporate social responsibility. Its main functions and jurisdiction include:
worldwide.
As of the end of 2014, ATEN has never violated any law related
tConsistent global ATEN brand spirit, policy plan and implementation
to market expansion, including: regulations related to advertising,
tATEN corporate image planning and implementation
promotion and subsidy, and our voluntary principles.
tProduct sales planning and implementation
tFormulate corporate media PR plans and maintain good media relations
tCorporate Stakeholder Communication
Through various channels and forms of communication including company websites,
digital marketing channels, expos in different regions of the world, press conferences,
seminars, point of sale materials (POSM), etc., the company seeks to convey to the
markets precise information about the company, management philosophy, operational
status, product information, brand story, corporate culture, business ethics, and
corporate social responsibility. Meanwhile, through voices and feedback from consumers
and markets, the company gains an in-depth understanding of market trends and
establishes a two-way communication channel between the company and its audience,
so that ATEN’s corporate image as well as brand value is conveyed in a consistent fashion
thorough the global market.
71
CH9
GRI Indicator Index
72
CH9
GRI Indicator
Index
GRI Indicator Index
The following indicators constitute the entirety of the Global Reporting Initiative’s (GRI) Sustainability Reporting Guidelines (GRI G4) in regards to this report.
Standard Disclosures
Project
G4 No.
Standard Disclosures Indicator
Chapter
G4-1
Provide a statement from the most senior decision-maker of the organization.
G4-2
Provide a description of key impacts, risks, and opportunities.
3.1
G4-3
Report the name of the organization.
3.1
G4-4
Report the primary brands, products, and services.
3.1
G4-5
Report the location of the organization's headquarters.
3.1
G4-6
Report the name and the number of countries where the organization operates.
3.2
G4-7
Report the nature of ownership and legal form.
3.1
G4-8
Report the markets served with breakdown.
3.2
G4-9
Report the scale of the organization.
3.1
Notes
1
Strategy and Analysis
Organizational Profile
Report the total number of employees by employment contract and gender.
Report the total number of permanent employees by employment type and gender.
Report the total workforce by employees and supervised workers and by gender.
Report the total workforce by region and gender.
Whether a substantial portion of the organization’s work is performed by workers who are legally
recognized as self-employed, or by individuals other than employees or supervised workers.
f. Any significant variations in employment numbers.
5.1
G4-11
Report the percentage of total employees covered by collective bargaining agreements.
5.1
G4-12
Describe the organization’s supply chain
7.4
G4-13
Report any significant changes during the reporting period regarding the organization’s size, structure,
ownership, or its supply chain.
G4-14
Report whether and how the precautionary approach or principle is addressed by the organization.
3.1
G4-15
List externally developed economic, environmental and social charters, principles, or other initiatives to
which the organization subscribes or which it endorses.
2.1
G4-16
List memberships of associations (such as industry associations) and national or international advocacy
organizations in which the organization participates.
4.6
G4-10
a.
b.
c.
d.
e.
No significant changes during 2014.
73
CH9
GRI Indicator
Index
Project
G4 No.
G4-17
G4-18
Identified Material Aspects
and Boundaries
Stakeholder Engagement
Report Profile
Standard Disclosures Indicator
Chapter
a. List all entities included in the organization’s consolidated financial statements or equivalent
documents.
b. Report whether any entity included in the organization’s consolidated financial statements or
equivalent documents is not covered by the report.
a. Explain the process for defining the report content and the Aspect Boundaries.
b. Explain how the organization has implemented the “Reporting Principles for Defining Report Introduction
Content”.
G4-19
List all the material Aspects identified in the process for defining report content.
2.2
G4-20
For each material Aspect, report the Aspect Boundary within the organization.
2.2
G4-21
For each material Aspect, report the Aspect Boundary outside the organization.
2.2
G4-22
Report the effect of any restatements of information provided in previous reports, and the reasons
for such restatements.
G4-23
Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.
2.2
G4-24
Provide a list of stakeholder groups engaged by the organization.
2.2
G4-25
Report the basis for identification and selection of stakeholders with whom to engage.
2.2
G4-26
Report the organization’s approach to stakeholder engagement, including frequency of engagement
by type and by stakeholder group, and an indication of whether any of the engagement was
undertaken specifically as part of the report preparation process.
2.2
G4-27
Report key topics and concerns that have been raised through stakeholder engagement, and how
the organization has responded to those key topics and concerns, including through its reporting.
Report the stakeholder groups that raised each of the key topics and concerns.
2.2
G4-28
Reporting period for information provided.
Introduction
G4-29
Date of most recent previous report.
Introduction
G4-30
Reporting cycle.
Introduction
G4-31
Provide the contact point for questions regarding the report or its contents.
Introduction
G4-32
a. Report the 'in accordance' option the organization has chosen.
b. Report the GRI Content Index for the chosen option.
c. Report the reference to the External Assurance Report, if the report has been externally assured.
Introduction
Notes
For reference, please visit the investor section
on our official website, or the yearly reports and
financial documents on the Market Observation
Post System.
No restatement was made.
a. Report the organization’s policy and current practice with regard to seeking external assurance for
the report.
G4-33
b. If not included in the assurance report accompanying the sustainability report, report the scope
and basis of any external assurance provided.
Introduction
c. Report the relationship between the organization and the assurance providers.
d. Report whether the highest governance body or senior executives are involved in seeking
assurance for the organization’s sustainability report.
74
CH9
GRI Indicator
Index
Project
Governance
G4 No.
Standard Disclosures Indicator
Chapter
G4-34
Report the governing structure of the organization, including committees of the highest governance
body. Identify any committees responsible for decision-making on economic, environmental and
social impacts.
4.1
G4-35
Report the process for delegating authority for economic, environmental and social topics from the
highest governance body to senior executives and other employees.
4.1
G4-36
Report whether the organization has appointed an executive-level position or positions with
responsibility for economic, environmental and social topics, and whether post holders report directly
to the highest governance body.
4.3
G4-37
Report the process for consultation between stakeholders and the highest governance body on
economic, environmental and social issues. If consultation is delegated, describe to whom and any
feedback processes to the highest governance body.
4.2/4.3
G4-38
Report the composition of the highest governance body and its committees.
4.1
G4-39
Report if the Chair of the highest governance body is also an executive-officer (and, if so, report his
or her function within the organization’s management and the reasons for this arrangement).
4.3
G4-40
Report the nomination and selection processes for the highest governance body and its committees
and the criteria used for nominating and selecting highest governance body members.
4.3
G4-41
Report processes for the highest governance body to ensure conflicts of interest are avoided and
managed. Report whether conflicts of interest are disclosed to stakeholders.
4.3
G4-42
Report the highest governance body’s and senior executives role in the development, approval and
updating of the organization’s purpose, value or mission statements, strategies, policies and goals
related to economic, environmental and social impacts.
4.3
G4-43
Report the measures taken to develop and enhance the highest governance body’s collective
knowledge of economic, environmental and social topics.
4.3
G4-44
G4-45
G4-46
a. Report the process for evaluation of the highest governance body’s performance with regard to
governance of economic, environmental and social topics. Report whether such evaluation is
independent or not and its frequency. Report whether such evaluation is a self-assessment.
b. Report actions taken in response to evaluation of the highest governance body’s performance
with respect to governance of economic, environmental and social topics, including, as a
minimum, changes in membership and organizational practice.
a. Report the highest governance body’s role in the identification and management of economic,
environmental and social impacts, risks and opportunities. Include the highest governance body’s
role in the implementation of due diligence processes.
b. Report whether stakeholder consultation is used to support the highest governance body’s
identification and management of economic, environmental and social impacts, risks and
opportunities.
Report the highest governance body’s role reviewing the effectiveness of the organization’s risk
management processes for economic, environmental and social topics.
Notes
4.3
4.3
4.3
75
CH9
GRI Indicator
Index
G4-47
Report the frequency of the highest governance body’s review of economic, environmental and social
impacts, risks and opportunities.
4.3
G4-48
Report the highest committee or position that formally reviews and approves the organization’s
sustainability report and ensures that all material aspects are covered.
4.3
G4-49
Report the processes for communicating critical concerns to the highest governance body.
4.3
G4-50
Report the nature and total number of critical concerns that were communicated to the highest
governance body and the mechanism(s) used to address and resolve them.
4.3
G4-51
a. Report the remuneration policies for the highest governance body and senior executives.
b. Report how performance criteria in the remuneration policy relate to the highest governance
bodies and senior executives’ economic, environmental and social objectives.
4.4
G4-52
Report the process for determining remuneration. Report whether remuneration consultants are
involved in determining remuneration and whether they are independent of management. Report
any other relationships which the remuneration consultants have with the organization.
4.4
G4-53
Report how stakeholder opinions are sought and taken into account regarding remuneration,
including the results of votes on remuneration policies and proposals, if applicable.
4.4
G4-54
Report the ratio of the annual total compensation for the organization’s highest-paid individual in
each country of significant operations to the median annual total compensation for all employees
(excluding the highest-paid individual) in the same country.
NA
G4-55
Report the ratio of percentage increase in annual total compensation for the organization’s highestpaid individual in each country of significant operations to the median percentage increase in annual
total compensation for all employees (excluding the highest-paid individual) in the same country.
NA
G4-56
Describe the organization’s values, principles, standards and norms of behavior such as codes of
conduct and codes of ethics.
2.1
G4-57
Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and
matters related to organizational integrity, such as help lines or advice lines.
5.5
G4-58
Report the internal and external mechanisms for reporting concerns about unethical or unlawful
behavior, and matters related to organizational integrity, such as escalation through line
management, whistle blowing mechanisms or hotlines.
5.5
Governance
Ethics and Integrity
76
CH9
GRI Indicator
Index
Specific Standard Disclosures
Category: Economic
Material Aspects
G4 No.
Management Guidance and Indicator Disclosures
DMA
Economic Performance
3
3.3
Direct economic value generated and distributed
G4-EC2
Financial implications and other risks and opportunities for the organization's activities due to climate
change
G4-EC3
Coverage of the organization's defined benefit plan obligations
G4-EC4
Financial assistance received from government
According to the Statute for Industrial Innovation,
the company is eligible for tax credit of investment.
G4-EC5
Ratios of standard entry level wage by gender compared to local minimum wage at significant
locations of operation.
For foreign blue-collar employees, 100% of them
receive wages that meet the basic wage standards
required by law; as for other types of employees,
the average salaries of our entry-level employees
far exceeds 19273 and reaches 28337, about 1.47
times that of
G4-EC6
Proportion of senior management hired from the local community at significant locations of operation
94%
DMA
Procurement Practices
Notes
G4-EC1
Market Presence
Indirect Economic Impacts
Chapter
No significant implications are posed for the
organization.
5.3
6
G4-EC7
Development and impact of infrastructure investments and services supported
6
G4-EC8
Significant indirect economic impacts, including the extent of impacts
6
G4-EC9
ATEN selects its suppliers based on procurement
practice guidelines so as to promptly offer supreme
quality materials or services to fulfill production
and client requirements, achieving the goal of
normal production and operations without gaps
between regions.
Proportion of spending on local suppliers at significant locations of operation
Category: Environmental
Aspect
G4 No.
Management Guidance and Indicator Disclosures
DMA
Materials
Chapter
Notes
7.4
G4-EN1
Materials used by weight or volume
7.4
G4-EN2
Percentage of materials used that are recycled input materials
7.4
77
CH9
GRI Indicator
Index
Aspect
G4 No.
Management Guidance and Indicator Disclosures
DMA
Chapter
Notes
7.4
G4-EN3
Energy consumption within the organization
7.2
G4-EN4
Energy consumption outside of the organization
7.2
G4-EN5
Energy intensity
7.2
G4-EN6
Reduction of energy consumption
7.2
G4-EN7
Reductions in energy requirements of products and services
7.2
Energy
DMA
Water
7.2
G4-EN8
Total water withdrawal by source
7.2
G4-EN9
Water sources significantly affected by withdrawal of water
7.2
G4-EN10
Percentage and total volume of water recycled and reused
No surveys were done regarding recycled water
rates in 2014.
G4-EN11
Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high
biodiversity value outside protected areas
None of ATEN’s plants or operational sites are
located in protected areas.
G4-EN12
Description of significant impacts of activities, products, and services on biodiversity in protected areas
and areas of high biodiversity value outside protected areas
None of ATEN’s plants or operational sites are
located in protected areas.
G4-EN13
Habitats protected or restored
Greening was done around our plants so as
to conserve the landscape and to increase the
number of habitats for creatures.
G4-EN14
Total number of IUCN Red List species and national conservation list species with habitats in areas
affected by operations, by level of extinction risk
None of ATEN’s plants or operational sites are
located in protected areas.
Biodiversity
DMA
Emissions
7.2
G4-EN15
Direct greenhouse gas (GHG) emissions (Scope 1)
7.2
G4-EN16
Energy indirect greenhouse gas (GHG) emissions (Scope 2)
7.2
G4-EN17
Other indirect greenhouse gas (GHG) emissions (Scope 3)
7.2
G4-EN18
Greenhouse gas (GHG) emissions intensity
7.2
G4-EN19
Reduction of greenhouse gas (GHG) emissions
7.2
G4-EN20
Emissions of ozone-depleting substances (ODS)
Production and products do not use any ozonedepleting substances
Ozone-depleting substances (ODS)
G4-EN21
NOx, SOx, and other significant air emissions
No pollutants
emitted
78
CH9
GRI Indicator
Index
Aspect
G4 No.
Management Guidance and Disclosure Indicators
DMA
Chapter
Notes
7
ATEN has different types of effluent and
wastewater discharge facilities, which properly
treat the wastewater from each of our plants
before discharging it into government-owned
sanitary sewers.
G4-EN22
Total water discharge by quality and destination
G4-EN23
Total weight of waste by type and disposal method
G4-EN24
Total number and volume of significant spills
No spills
G4-EN25
Weight of transported, imported, exported, or treated waste deemed hazardous under the terms
of the Basel Convention (2) Annex I, II, III, and VIII, and percentage of transported waste shipped
internationally
All clearing of hazardous waste is done in
accordance with environmental directives
G4-EN26
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly
affected by the organization’s discharges of water and runoff
Except for rainwater, all of the effluent and
wastewater is discharged into sanitary sewers in
the plant after being treated, and causes no direct
impact.
7.4
Effluents and Waste
DMA
7.3
7.3
G4-EN27
Extent of impact mitigation of environmental impacts of products and services
G4-EN28
Percentage of products sold and their packaging materials that are reclaimed by category
Done on basis of WEEE Directives
Compliance
G4-EN29
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance
with environmental laws and regulations
No punishment related to noncompliance with
environmental laws and regulations received in
2014
Transport
G4-EN30
Significant environmental impacts of transporting products and other goods and materials for the
organization’s operations and transporting members of the workforce
7.4
Overall
G4-EN31
Total environmental protection expenditures and investments by type
7.2
Products and services
DMA
Supplier Environmental
Assessment
Environmental Issues
Environmental Grievance
Mechanisms
7.4
G4-EN32
Percentage of new suppliers that were screened using environmental criteria
7.3
G4-EN33
Significant actual and potential negative environmental impacts in the supply chain and actions taken
7.5
G4-EN34
Number of grievances about environmental impacts filed, addressed, and resolved through formal
grievance mechanisms
In 2014, there were no grievances filed about
environmental impacts.
79
CH9
GRI Indicator
Index
Category: Society
Sub-category: Labor Practices and Decent Work
Aspect
G4 No.
Management Guidance and Indicator Disclosures
DMA
Total number and rates of new employee hires and employee turnover by age group, gender and
region
5.1
G4-LA2
Benefits provided to full-time employees that are not provided to temporary or part-time employees,
by significant locations of operation
5.3
G4-LA3
Return to work and retention rates after parental leave, by gender
5.1
G4-LA4
Minimum notice periods regarding operational changes, including whether these are specified in
collective agreements
DMA
Not applicable
5
Percentage of total workforce represented in formal joint management–worker health and safety
committees that help monitor and advise on occupational health and safety programs
Our Employee Health and Safety Committee has
14 members in total, wherein the total number of
labors was 5 and the ratio was 35%
Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number
of work-related fatalities, by region and by gender
1. Company Headquarters
Disabling injury frequency rate: 0
Disabling injury severity rate: 0
2. Xiwan Plant
Disabling injury frequency rate: 14.05
Disabling injury severity rate: 142
G4-LA7
Workers with high incidence or high risk of diseases related to their occupation
Due to the use of Volatile Organic Solvents with
n-hexane which can cause numerous neurological
diseases, there are 9 persons at the company that
are exposed to such risk
G4-LA8
Health and safety topics covered in formal agreements with trade unions
No trade union; not applicable
G4-LA5
Occupational Health and
Safety
Notes
5
G4-LA1
Employment
Labor/Management
Relations
Chapter
G4-LA6
80
CH9
GRI Indicator
Index
Aspect
G4 No.
G4-LA9
Management Guidance and Indicator Disclosures
Chapter
DMA
5.2
Average hours of training per year per employee by gender and by employee category
5.2
G4-LA10
Programs for skills management and lifelong learning that support the continued employability of
employees and assist them in managing career endings
G4-LA11
Percentage of employees receiving regular performance and career development reviews, by gender
and by employee category
5.2
The company organizes core, management
and professional skills courses each year so as
to increase the continued employability of our
employees. Additionally, the company also holds
Respect and Care and Health LOHAS Seminars on
a regular basis so as to promote lifelong learning
among our employees. In 2014, the company
organized “A Financial Management Lesson You
Must Learn in Life” seminar to help our employees
master their personal finance planning.
5
All of our 612 employees, except for blue-collar
workers that are foreign nationals, receive regular
performance reviews and participate in career
development programs.
Training and Education
DMA
Diversity and Equal
Opportunity
Equal Remuneration for
Women and Men
Supplier Assessment for
Labor Practices
Labor Practices Grievance
Mechanisms
G4-LA12
Composition of governance bodies and breakdown of employees per employee category according to
gender, age group, minority group membership and other indicators of diversity
Notes
5
5.1
G4-LA13
Ratio of basic salary and remuneration of women to men by employee category, by significant
locations of operation
ATEN participates in external industry salary surveys
each year so as to ensure competitive salaries and
wages offered by the company. Additionally, the
company formulates salary adjustment plans each
year based on the company’s internal operations
as well as external consumer price index changes.
G4-LA14
Percentage of new suppliers that were screened using labor practices criteria
Asks suppliers to comply with the Labor Standards
Act
G4-LA15
Significant actual and potential negative impacts for labor practices in the supply chain and actions
taken
Educate the suppliers to conduct employee
satisfaction surveys on a regular basis
G4-LA16
Number of grievances about labor practices filed, addressed and resolved through formal grievance
mechanisms
The company holds labor/management meetings
on a regular basis. In 2014,
the number of cases filed was 0
81
CH9
GRI Indicator
Index
Sub-category: Human Rights
Aspect
G4 No.
Management Guidance and Indicator Disclosures
DMA
G4-HR1
Chapter
5.5
Total number and percentage of significant investment agreements and contracts that include human
rights clauses or that underwent human rights screening
Not applicable
Total hours of employee training on human rights policies or procedures concerning aspects of human
rights that are relevant to operations, including the percentage of employees trained
Relevant laws and regulations concerning
human rights of employees have been formally
incorporated in training for our new hires. The
total hours of new employee training amounted to
489 hours and the proportion of employees that
received training was 9.31%
With regard to the channels for communication
and grievance, the company made “Regulations
for Establishing Measures of Prevention,
Correction, Complaint and Punishment of Sexual
Harassment at Workplace” and faced no cases of
discrimination, complaint in 2011, 2012, 2013,
and 2014
Investment
G4-HR2
Notes
5.5
Non-discrimination
G4-HR3
Total number of incidents of discrimination and corrective actions taken
Freedom of Association and
Collective Bargaining
G4-HR4
Operations and suppliers identified in which the right to exercise freedom of association and collective
bargaining may be violated or at significant risk, and measures taken to support these rights
No such events occurred in 2014
Child Labor
G4-HR5
Operations and suppliers identified as having significant risk for incidents of child labor, and measures
taken to contribute to the effective abolition of child labor
No such events occurred in 2014
Forced or Compulsory Labor
G4-HR6
Operations and suppliers identified as having significant risk for incidents of forced or compulsory
labor, and measures to contribute to the elimination of all forms of forced or compulsory labor
No such events occurred in 2014
Security Practices
G4-HR7
Percentage of security personnel trained in the organization’s human rights policies or procedures that
are relevant to operations
100%
Indigenous Rights
G4-HR8
Total number of incidents of violations involving rights of indigenous peoples and actions taken
No indigenous issues
Assessment
G4-HR9
Total number and percentage of operations that have been subject to human rights reviews or impact
assessments
Not applicable
G4-HR10
Percentage of new suppliers that were screened using human rights criteria
Complies with Supplier Assessment Guidelines
G4-HR11
Significant actual and potential negative human rights impacts in the supply chain and actions taken
Prompted our suppliers to support policies such as
gender equality or anti-sexual harassment
G4-HR12
Number of grievances about human rights impacts filed, addressed, and resolved through formal
grievance mechanisms
Supplier Human Rights
Assessment
Human Rights Grievance
Mechanisms
5.5
82
CH9
GRI Indicator
Index
Sub-category: Society
Aspect
G4 No.
Management Guidance and Indicator Disclosures
DMA
Chapter
Notes
6
G4-SO1
Percentage of operations with implemented local community engagement, impact assessments and
development programs
G4-SO2
Operations with significant actual or potential negative impacts on local communities
G4-SO3
Total number and percentage of operations assessed for risks related to corruption and the significant
risks identified
Based on our "Work Rules" and the core corporate
value of "Integrity", our employees conduct
themselves with integrity in all their dealings. If any
incident of corruption occurs, it is handled on the
basis of ATEN's internal methods in a fair manner
G4-SO4
Communication and training on anti-corruption policies and procedures
ATEN's "Work Rules" state that it is not permissible
to use a work relationship to receive gifts or
banquet invitations.
G4-SO5
Confirmed incidents of corruption and actions taken
No such events occurred in 2014
Public policy
G4-SO6
Total value of political contributions by country and recipient/beneficiary
No such events occurred in 2014
Anti-competitive behavior
G4-SO7
Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and
their outcomes
No such events occurred in 2014
Compliance
G4-SO8
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance
with laws and regulations
No such events occurred in 2014
G4-SO9
Percentage of new suppliers that were screened using criteria for impacts on society
Complied with Supplier Assessment Guidelines
G4-SO10
Significant actual and potential negative impacts on society in the supply chain and actions taken
Encouraged suppliers to commit to issues or areas
related to social participate as well as shared our
experiences at ATEN
G4-SO11
Number of grievaces about impacts on society filed, addressed and resolved through formal grievance
mechanisms
No such events occurred in 2014
Local Communities
Anti-corruption
Supplier Assessment for
Impacts on Society
Grievance Mechanisms for
Impacts on Society
50%
6.2
83
CH9
GRI Indicator
Index
Sub-category: Product Responsibility
Aspect
G4 No.
Management Guidance and Indicator Disclosures
Chapter
Notes
G4-PR1
Percentage of significant product and service categories for which health and safety impacts are
assessed for improvement
Not applicable
G4-PR2
Total number of incidents of non-compliance with regulations and voluntary codes concerning the
health and safety impacts of products and services during their life cycle, by type of outcomes
In 2014, there were no incidents of violations of
regulations or voluntary codes
G4-PR3
Type of product and service information required by the organization’s procedures for product and
service information and labeling, and percentage of significant products and service categories subject
to such information requirements
Not applicable
G4-PR4
By type of outcome, total number of incidents of non-compliance with regulations and voluntary
codes concerning product and service information and labeling
In 2014,there were no incidents of non-compliance
with regulations or voluntary codes concerning
product and service information and labeling
G4-PR5
Results of surveys measuring customer satisfaction
G4-PR6
Sale of banned or disputed products
In 2014, there were no sales of banned or disputed
products
G4-PR7
Total number of incidents of non-compliance with regulations and voluntary codes concerning
marketing communications, including advertising, promotion, and sponsorship, by type of outcomes
In 2014, there were no incidents of noncompliance with regulations and voluntary codes
concerning marketing communications
Customer Privacy
G4-PR8
Total number of substantiated complaints regarding breaches of customer privacy and losses of
customer data
In 2014, there were no complaints regarding
breaches of customer privacy or losses of customer
data.
Compliance
G4-PR9
Monetary value of significant fines for non-compliance with laws and regulations concerning the
provision and use of products and services
In 2014, there were no fines for non-compliance
with laws and regulations concerning the provision
and use of products and services
Customer Health and Safety
Product and Service
Labeling
8.1
Marketing Communications
84
ATEN International Co., Ltd.
Address: 3F., No. 125, Sec. 2, Datong Rd.,
Sijhih District., New Taipei City 221, Taiwan
Tel.: 02-8632-6789 Fax: 02-8692-6577
http://www.aten.com
Integrity
Caring
Ambition
Novelty
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement