Citizen CLP-6401 User`s manual

Citizen CLP-6401 User`s manual
CLP-6401
User’s Manual
C. ITOU
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
"DESIGNED AND MANUFACTURED TO BE EQUIVALENT TO EUROPEAN
STANDARD FOR ITE, EN60950."
-i-
EMI COMPLIANCE STATEMENT
FOR CANADIAN USERS
This equipment generates and uses radio frequency energy and if not installed and used
properly, that is, in strict accordance with the manufacturer's instructions, may cause
interference to radio and television reception. This digital apparatus does not exceed
the Class A limits for radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications. This
equipment is designed to provide reasonable protection against such interference in a
residential installation. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
・ Reorient or relocate the receiving antenna.
・ Increase the separation between the equipment and receiver.
・ Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
・ Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
Use shielded cables to connect this device to computers.
Any changes or modifications not expressly approved by the
grantee of this device could void the user's authority to operate
the equipment.
ETAT DE CONFORMITE EMI A L'USAGE
DES UTILISATEURS CANADIENS
Cet équipment produit et utilise l'énergie à radiofréquences et s'il n'est pas installé et
utilisé correctment, c'esst à dire en accord strict avec les instructions du fabricant, il
risque de provoquer des intérferences avec la réception de la radio et de la télévision.
Le présent appareil numérique n'émet pas de bruite radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Réglement
sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Cet équipment est conçu pour fournir une protection satisfaisante contre de telles
interférences dans une installation résidentielle. Cependant, il n'y a pas de garantie
contre les interférences avec les réceptions radio ou télévison, provoquées par la mise
en et hors circuit de l'équipment; aussi, il est demandé a l'utilisateur d'essayer de corriger
l'interférence par l'une ou plus des mesures suivantes:
・ Réorienter l'antenne de réception.
・ Installer l'ordinateur autre part, par égard pour le récepteur.
・ Brancher l'ordinateur dans une prise de courant différente de façon à ce que
l'ordinateur et le récepteur soient branchés sur des circuits différents.
- ii -
Important Safety Instructions
1. Read all of these instructions and save them for later reference.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning.
cleaners. Use a damp cloth for cleaning.
Do not use liquid or aerosol
4. Do not use this product near water.
5. Do not place this product on an unstable cart, stand or table.
serious damage to the product.
The product may fall, causing
6. Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do not block or
cover these openings. The openings should never be blocked by placing the product on a
bed, sofa, rug or other similar surface. This product should never be placed near or over a
radiator or heat register. This product should not be placed in a built-in installation unless
proper ventilation is provided.
7. This product should be operated from the type of power source indicated on the marking label.
If you are not sure of the type of power available, consult your dealer or local power company.
8. This product is equipped with a three-pronged plug, a plug having a third (grounding) pin.
This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are
unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet.
Do not defeat the safety purpose of the grounding-type plug.
9. Do not allow anything to rest on the power cord.
will be walked on.
Do not locate this product where the cord
10. If an extension cord is used with this product, make sure that the total of the ampere ratings
on the products plugged into the extension cord do not exceed the extension cord ampere
rating. Also, make sure that the total of all products plugged into the wall outlet does not
exceed 15 amperes for 120V outlet and 7.5 amperes for 220-240V outlet.
11. Never push objects of any kind into this product through cabinet slots as they may touch
dangerous voltage points or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.
12. Except as explained elsewhere in this manual, don't attempt to service this product yourself.
Opening and removing those covers that are marked "Do Not Remove" may expose you to
dangerous voltage points or other risks. Refer all servicing on those compartments to
service personnel.
13. The mains plug on this equipment must be used to disconnect mains power. Please ensure
that the socket outlet is installed near the equipment and shall be easily accessible.
14. Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
A. When the power cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when the operating instructions are followed.
Adjust only those controls that are covered by the operating instructions since
improper adjustment of other controls may result in damage and will often require
extensive work by a qualified technician to restore the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F.
If the product exhibits a distinct change in performance, indicating a need for service.
- iii -
Notice
1. Before use, be sure to read this manual. And keep it handy for
reference when needed.
2. The contents of this manual may change without prior notice.
3. Reproduction, transfer, or transmission of the contents of this manual
without prior consent is strictly prohibited.
4. We are not liable for any damage resulting from the use of the
information contained herein, regardless of errors, omissions, or
misprints.
5. We are not liable for any problems resulting from the use of optional
products and consumable supplies other than the designated
products contained herein.
6. Do not handle, disassemble or repair the parts other than those
specified in this manual.
7. We are not liable for any damage caused by user's erroneous use of
the printer and inadequate environment.
8. Data residing in the printer is temporary. Therefore, all data will be
lost if power is lost. We are not liable for any damage or loss of
profits caused by data loss due to failures, repairs, inspections, etc.
9. Please contact us if there are any mistakes or ambiguities within this
manual.
10. If there are missing or incorrectly collated pages in this manual,
contact us to obtain a new manual.
- iv -
SAFETY SIGNS
¾ must be strictly observed !
n
To prevent personal injury or property damage, the following shall be strictly
observed.
n
The degree of possible injury and damage due to incorrect use or improperly
following instructions is described below.
WARNING
CAUTION
Indicates a situation which, if not observed
and handled properly, could result in death
or serious injury.
Indicates a situation which, if not observed
and handled properly, could result in injury.
This is a mark to call attention to the reader.
-v-
WARNING
n Never perform the following. If not avoided, these may cause damage or
trouble to the printer or cause the printer to overheat and release smoke
and cause burns or an electrical shock. If the printer is damaged or is
malfunctioning, be sure to turn the power off and remove the power cord
from the outlet, then consult our service personnel.
· Do not jolt or impact to the printer by stepping on, dropping or hitting
the printer.
· Do not place the printer in a poorly ventilated area, or shut off the air
vent of the printer.
· Do not place the printer where chemical reactions occur, such as in
laboratories or where air is mixed with salt or gas.
· Do not use a power voltage or frequency other than those specified.
· Do not plug/unplug the power cord or attach/detach the interface
cable by simply grabbing the power cord or interface cable. Do not
pull or carry the printer when the tension of the power cord or
interface cable is increased.
· Do not drop or put foreign matter such as clips and pins into the
printer. This may cause problems.
· Do not plug the power cord into an outlet with many loads.
· Do not spill drinks such as tea, coffee and juice on the printer or spray
insecticide on the printer. If drink or water is spilled, first be sure to
turn the power off and remove the power cord from the outlet, then
consult our service personnel.
· Do not disassemble or modify the printer.
n Discard or safely store the plastic packing bag. This bag should be kept
away from children. If the bag is pulled over a child’s head, it may cause
suffocation.
- vi -
General Precautions
1.
Prior to operation, read the safety instructions carefully and observe them.
2.
Be careful when moving or carrying the printer. Dropping the printer may
cause injury or property damage.
3.
Make sure if you open the top cover, it is opened all the way. If only partially
open, the cover could slam shut, possibly causing injury.
4.
When the cover is open, be careful of the corners of cover. They could cause
injury.
5.
Do not open the printer during printing.
6.
When cleaning the surface of the printer case, do not use the cloth that is
soaked in thinner, trichloroethylene, benzine, ketone or similar chemicals.
7.
Do not use the printer where there is a lot of oil, iron particles, or dust.
8.
Operate the control panel properly. A careless, rough handling may cause
problems or malfunction. Do not use such sharp-edged tool as a ballpoint
pen for operation.
9.
Before attaching the auto-cutter drive board, be sure to unplug the power cord
from the outlet.
10.
Attaching the auto-cutter drive board must not be done immediately after use
of printer.
11.
Be careful not to damage the printer's drive pulley and belt.
12.
Be careful of the edges of the plates so injury or property damage is possible.
13.
If a problem occurs during printing, stop the printer immediately and unplug
the power cord from the outlet.
- vii -
Precautions When Installing the Printer
1.
Prior to operation, read the safety instructions carefully and observe them.
2.
Do not use or store the printer near fire, excessive moisture, in direct
sunlight, near an air conditioner or heater or other source of unusually high
or low temperature or humidity or excessive dust.
3.
Do not place the printer where chemical reactions occur, such as in a
laboratory.
4.
Do not place the printer where air is mixed with salt or gas.
5.
The printer must sit on a firm, level surface where there is ample ventilation.
Never allow the printer's air vent to be blocked by a wall or other object.
6.
Do not place anything on the top printer.
7.
Do not place the printer near a radio or television, and do not use the same
wall outlet for the printer and radio or television. Radio or television
reception could be adversely affected.
8.
Do not bundle the power cord when inserting the plug.
9.
Grip the plug housing, not the cord, to unplug the power cord.
10.
Make certain the interface cable is attached properly. If polarity direction is
not correct, this may cause internal damage.
11.
Make certain the power is turned off before attaching/detaching the interface
cable.
12.
Avoid lengthening the signal cable or attaching it to any noise-producing
device. If it is unavoidable, use the shielded cable or twisted pair for each
signal.
- viii -
Chapters in This Manual
Chapter 1
Setup
Describes the packed items after opening the carton as
well as the names and functions of parts.
Chapter 2
Control Panel
Describes the necessary items for operations, such as
the control panel, printer settings and indications on the
LCD/LEDs.
Chapter 3
Preparation for Printing
Describes the procedures for loading the paper and
ribbon and includes notes on the use of paper and
ribbons.
Chapter 4
Troubleshooting
Describes corrective actions when problems occur.
Chapter 5
Options
Describes the optional accessories for this printer.
Chapter 6
Specifications
Describes the basic specifications and commands for
this printer.
- ix -
Table of Contents
FCC Compliance Statement for American Users . . .
EMI Compliance Statement for Canadian Users . . .
Important Safety Instructions
. . . . . . . . .
Notice . . . . . . . . . . . . . . . . .
Safety Signs . . . . . . . . . . . . . . .
Warning
. . . . . . . . . . . . . . . .
General Precautions . . . . . . . . . . . .
Precautions When Installing the Printer . . . . .
Brief Description of Chapters in This Manual . . . .
Chapter
Chapter
Chapter
. . . . . . . . . . . . . . .
i
ii
iii
iv
v
vi
vii
viii
ix
1
Setup
1.1
1.2
1.3
1.4
Confirmation of Carton Contents
Part Names and Functions
. .
Connection to Power . . . .
Connection to a Computer
. .
2
Control Panel
2.1
2.2
2.3
2.4
2.5
2.6
Control Panel
. . . . . . . . . . . .
LCD/LED Indications and Adjustment Controls . .
Normal Operating Mode . . . . . . . . .
Printer Setup Mode . . . . . . . . . . . .
Self-Test Mode . . . . . . . . . . . . .
System Maintenance Mode
. . . . . . ..
2-2
2-3
2-3
2-4
2-4
2-6
3
Preparation for Printing . . . . . . . . .
3-1
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.9.1
3.9.2
3.9.3
Kinds of Paper . . . . . . . . . . . . . 3-2
Specification of Label and Tag
. . . . . . . 3-2
Paper Setting . . . . . . . . . . . . . 3-6
Ribbon . . . . . . . . . . . . . . . 3-8
Ribbon Setting
. . . . . . . . . . . 3-9
Head Offset Adjustments
. . . . . . . . . 3-10
Head Pressure Adjustments . . . . . . . . 3-11
Ribbon Tension Adjustments
. . . . . . . 3-12
Adjustable Sensor . . . . . . . . . . . 3-13
Exterior view and part names
. . . . . . . . 3-13
How to operate adjustable sensor . . . . .
3-14
Specification of paper (for adjustable sensor) . . . 3-15
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. . . . . . . . . . . .
-x-
1-1
1-2
1-3
1-7
1-8
2-1
3.10 Cleaning . . . . . . . . . . . . . .
Chapter
Chapter
Chapter
. . . . . . . . . .
3-16
4
Troubleshooting
4.1
4.1.1
4.1.2
4.2
4.3
4.4
4.5
4.6
Error Messages . . . . . . . . . . . . 4-2
Error descriptions and indications . . . . . .
4-2
Error indications and corrective actions
. . .
4-4
Power Troubleshooting . . . . . . . . . .
4-7
Paper Feed Troubleshooting . . . . . . .
4-8
Ribbon Feed Troubleshooting
. . . . . .
4-9
Print Troubleshooting . . . . . . . . . . . 4-10
Interface Troubleshooting . . . . . . . . 4-11
5
Options
. . . . . . . . . . . . . .
4-1
5-1
Factory or Reseller (Dealer) Options:
5.1
Auto-Cutter Unit
. . . . . . . . . . .
5.2
Peeler Unit . . . . . . . . . . . . . .
5-2
5-2
User Options:
5.3
PCMCIA Memory Card
. . . . . . . .
5-3
Specifications . . . . . . . . . . . .
6-1
6
6.1
6.2
6.2.1
6.2.2
6.2.3
6.2.4
6.2.5
6.3
6.4
6.5
6.5.1
6.5.2
6.5.3
6.5.4
6.5.5
6.5.6
Main Specifications
. . . . . . . . . .
Interface . . . . . . . . . . . . . .
System configuration . . . . . . . . . .
Specification of interface
. . . . . . . .
RS-232C loopback test . . . . . . . . .
RS-232C protocol . . . . . . . . . . .
Interface pin assignment . . . . . . . . .
Outline of Command System
. . . . . . .
Example of Connection to a Computer . . . .
Tear-Off Function
. . . . . . . . . . .
Turning Tear ON/OFF . . . . . . . . . .
Tear-off when printing . . . . . . . . . .
Tear-off when feeding . . . . . . . . . .
Tear-off and type of data . . . . . . . . .
Cut position adjustments
. . . . . . . . .
When "fnnn" command is executed
while Tear is OFF . . . . . . . . . . . .
6.5.7 Priority order . . . . . . . . . . . . .
- xi -
6-2
6-6
6-6
6-7
6-8
6-9
6-11
6-13
6-14
6-15
6-15
6-15
6-16
6-17
6-17
6-18
6-18
- xii -
Chapter 1
Setup
1.1
Confirmation of Carton Contents
1.2
Part Names and Functions
1.3
Connection to Power
1.4
Connection to a Computer
1-1
1-3
1-7
1-8
1-2
1.1 Confirmation of Carton Contents
CAUTION
Be careful when moving or carrying the printer and
when taking the printer out of the carton. The printer
may cause injury or property damage if dropped. Be
sure to grip the printer housing tightly when taking it
out of the carton. Do not grip the printer by the foam
packing material which may break, causing the printer
to drop.
Check that the following accessories are included with the printer in the carton.
· Power cord
1 pc
· Paper core
1 pc
· User's manual (this booklet)
1 copy
· Ink ribbon
1 pc
· Label paper
1 set
· Roll holder
1 pc
· Roll guide
1 pc
· Cleaning pen
1 pc
Note:
The empty carton and packing materials should be stored for future
shipping of the printer.
Power cord
Paper core
Ink ribbon
Cleaning pen
User’s manual
Printer
Roll holder
Label paper
Roll guide
1-2
1.2 Part Names and Functions
FRONT VIEW
n Control panel
The printer has two LED indicator lights and an LCD screen that displays
printer messages.
① LEDs
One LED is the power indicator and the other is the error indicator.
② LCD
Displays the current printer status, configuration settings, or an
error message.
③ Control keys
The Pause, Feed and Stop keys are arranged from left to right and
are used to facilitate printer operating. (For details, see Chapter 2
Control Panel.)
① LCD
② LEDs
③ Control keys
1-3
INSIDE VIEW
① Cover
④ Roll holder
⑤ Roll guide
⑥ Paper holder
② Ribbon holder
③ Ribbon
i d
⑧ Offset verification window
⑦ Open lever
1-4
n Names and functions of each part
CAUTION
· When opening the cover, open it all the way.
If only part way open, the cover could slam shut,
possibly causing injury.
· Be careful of the edge of the cover when the cover
is opened. It may cause injury or property
damage.
· Be careful of the edges of the plates so injury or
property damage is possible.
① Cover
Opens to allow loading of the paper and ribbon.
② Ribbon holder
To attach the ribbon. (See Chapter 3.)
③ Ribbon winder
To wind the ribbon. (See Chapter 3.)
④ Roll holder
Holds the roll of paper.
⑤ Roll guide
Guides the roll of paper to be set on the roll holder. The roll guide can be
adjusted in accordance with the width of the paper. (See Chapter 3.)
⑥ Paper holder
Holds the roll holder which is inserted in the paper core.
⑦ Open lever
To swing the print head out of the way when loading the paper or cleaning
the print head.
⑧ Offset verification window
Allows you to check the position of the print head which may need adjusting
based on the thickness of the paper used. (See Chapter 3.)
1-5
SIDE VIEW
n Interface connectors
To connect the interface cable.
n PCMCIA memory card cover
To protect the PCMCIA memory card from exposure to dust and foreign
matter. To install a PCMCIA memory card, first unhook this cover, then
slide it out.
n Power switch
To turn on/off the power.
n Power inlet
To connect the power cord.
Power inlet
Power
switch
Serial
interface
connector
Parallel
interface
connector
PCMCIA memory card cover
1-6
1.3 Connection to Power
CAUTION
Use an AC outlet that accepts a three-pronged plug.
Otherwise, static electricity may be generated and
there will be danger of electric shock.
Connect to an AC outlet as follows:
1
Check that the power switch on the printer is set to OFF.
2
Connect the connector of the power cord to the power inlet on the printer.
3
Insert the plug of the power cord in the AC outlet.
AC outlet
Power
i l t
Power switch
1-7
1.4 Connection to a Computer
An interface cable is necessary for connecting the printer to a computer.
To connect them, proceed as follows:
1
Turn off both power switches of the printer and the computer.
2
Connect the connector of one end of the interface cable to the interface
connector at the lower side of the printer and secure it with screws.
3
Connect the connector of the other end of the interface cable to the interface
connector on the computer and secure it with screws.
1-8
Chapter 2
Control Panel
2.1
Control Panel
2-2
2.2
LCD/LED Indications and Adjustment Controls
2.3
Normal Operating Mode
2.4
Printer Setup Mode
2.5
Self-Test Mode
2.6
System Maintenance Mode
2-3
2-4
2-4
2-1
2-6
2-3
2.1 Control Panel
The control panel, on the front of the printer, consists of three control keys
(Pause, Feed and Stop), two LED indicator lights (Power, Error), and a LCD
message screen. On the left side of the control panel there are three
adjustment controls (paper gap, black line and LCD contrast).
Exterior view of the control panel
Power inlet
Power switch
LCD
LED power indicator
LED error indicator
Serial interface connector
Stop key
Feed key
Parallel interface connector
Pause key
Paper gap adjustment control
Black line adjustment control
LCD contrast adjustment control
2-2
2.2 LCD/LED Indications and Adjustment Controls
1
LCD
The eight-character LCD screen displays the current printer status,
configuration settings, or an error message.
2
3
LEDs
Power:
The green LED power indicator goes on when the power is tuned ON.
Error:
The red LED error indicator goes on when an error occurs.
Adjustment controls
The three adjustment controls are used to adjust the paper gap (transparent
type) sensor sensitivity, black line (reflective type) sensor sensitivity, and LCD
contrast.
2.3 Normal Operating Mode
When the power is turned on, the printer enters normal operating mode.
The control keys function as follows:
n
Pause key
Temporarily pauses printing. "Pause" is displayed on the LCD screen.
If pressed during printing, printing will stop after the current label is printed.
Press the Pause key again to resume printing.
n
Feed key
Advance to the top of the next label. When using continuous paper,
make sure the Sensor selection is set to ContinuP or a Paper error will
result.
n
Stop key
With this key, the operator can stop and cancel the current print job. Pressing
the Stop key during printing stops the printing immediately. Pressing the Stop
key again cancels the print job.
2-3
2.4 Printer Setup Mode
To enter the Printer Setup Mode, press and hold down the Pause key then press
the Feed key and release both keys. In a few seconds you will hear a beep and
see Transfer or DirectTM displayed on the LCD screen. The functions of the
control keys are described below.
Changes to the printer configuration are stored in nonvolatile memory. This
guarantees that the printer configuration is maintained even after the power is
turned off.
[Functions]
Print mode selection, peeling sensor ON/OFF, auto-cutter ON/OFF, etc.
n Pause key:
Selects the mode.
n Feed key:
Selects the mode item.
n Stop key:
Saves settings and returns the printer to normal operating mode.
Mode item
Indication
¯
Direct-thermal/thermal
transfer printing
¯
Peeling sensor
¯
Auto-cutter
¯
Tearing
¯
Sensor selection
Transfer ® Direct TM ®
Peel OFF ® Peel ON ®
Cut OFF® Cut ON ®
Tear OFF ® Tear ON ®
Edge ® Reflect ® ContinuP ®
2.5 Self-Test Mode
The printer can be placed into self-test mode by pressing and holding the Feed key
while turning the printer on.
Note:
Proper use of this mode requires a minimum label size of 4” x 4”. Use of
a smaller label will prevent the user from seeing all printed information,
and verifying the print quality across the entire print head.
2-4
During execution of the printer self-test, the printer will eject an alignment label,
then print a status report and finally, print a series of head test patterns. Use the
head test patterns to identify any problems with missing dot rows, uneven head
pressure, heat setting and transfer smearing.
The status page will look similar to the following:
The Status Label gives the user information regarding the current system setting of
the printer. It references the Version #, shows the date and time setting, validates
the on board ROM, indicates current serial communication values, Mode of printing
(Direct Thermal or Thermal Transfer), the type of media (Gap, Black Line) with
sensor voltage values, checks the head and even tells you the number of mm’s of
material that have passed under the head mechanism. All of this information can
be useful when trying to troubleshoot your printer.
When the printer enters Monitor mode, any information communicated to the printer
will be printed on the label material. After each carriage return a label will be
printed displaying in Hex and ASCII the contents of the data stream received at the
printer. You can use this to test both the actual fact of communication with the
printer, and the exact contents of the data stream being sent.
To return the printer to normal operating cycle the power.
2-5
2.6 System Maintenance Mode
To enter the printer’s maintenance mode, press and hold the Pause, Feed and
Stop keys simultaneously while turning on the printer’s power. In a few
seconds you will hear a beep and see S Mainte displayed on the LCD screen.
Note:
To reset all values to default settings, continue to hold these keys for
an additional four (4) seconds, until you hear a second beep and see
S/I Init displayed on the screen. See the chart at the end of this
section for the printers default values.
After entering this mode the printer will display the first of several parameters
for you to set. Select each parameter (Mode) by pressing the Pause key, and
make changes to that selection by pressing the Feed key to cycle through the
available choices.
Pressing the Stop key will save your settings and return the printer to normal
operating mode. After you press the Stop key, the printer will display RESET
in the LCD screen and, a few seconds later, On Line.
Note:
Do not turn off the printer until you see ‘On Line’ in the display, or
your changes may be lost.
Mode item
¯
Baud rate
¯
Data length
¯
Native
¯
Adjustable sensor
¯
Voltage setting
Indication
9600bps ® 19200bps ® ¼¼¼ ® 4800bps ®
8 bits ® 7 bits ®
NativeON® NativeOF ®
AJSensOF ® AJSensON ®
PE#.##V ® BL#.##V®
2-6
The final display in the maintenance mode is the Voltage setting mode. The
display will show ‘PE #.##V’ and as the second option ‘BL #.##V’ for Gap
mode and Black line mode. The ‘#.##’ represents the current voltage
reading for these sensors. For proper operation of the printer in these
modes the voltage needs to be set to a specific range of values for the
currently installed media.
Note:
A small, flat blade, jewelers screwdriver will be needed to make the
following adjustments.
To set the Paper- Gap voltage;
1)
Peel off a label from the media to expose the liner.
2)
Place the material into the printer so the exposed liner is under the sensor
guide (#3 on the illustration on page 3-7) and close the sensor guide.
3)
Close the printer cover to prevent ambient light from skewing the readings.
4)
Adjust the Paper Gap sensor (the top hole on the front left-hand side of the
printer (see illustration on page 2-2)) to read between 3.00V to 3.30V.
5)
Open the printer cover and draw the media under the sensor guide, until a
label is positioned under the sensor, close the cover.
6)
The reading should be less than the reading voltage of Step 4. The difference
between the two should be more than 1.00V.
To set the Black Line voltage;
1)
Place label material under the sensor guide with the media positioned so that
the black line is not at the sensor.
2)
Close the printer cover to prevent ambient light from skewing the readings.
3)
Adjust the Black Line sensor (the middle hole on the front left-hand side of the
printer (see illustration on page 2-2)) to read between 3.00V to 3.30V.
4)
Open the printer cover and draw the media under the sensor guide, until a the
Black Line is positioned under the sensor, close the cover.
5)
The reading should be less than the reading voltage of Step 3. The difference
between the two should be more than 1.00V.
2-7
Printer Default Values
Baud Rate:
9600
Data Length:
8 bit
RS-232C setting
Print Mode Setting
Optional Functions
Thermal Transfer
Peeling:
OFF
Auto-cutter:
OFF
Tear-off:
OFF
Paper Sensor Setting
Edge
Adjustable sensor
AJSensOF
Model
Native ON
2-8
Chapter 3
Preparation for
Printing
3.1
Kinds of Paper
3-2
3.2
Specification of Label and Tag
3.3
Paper Setting
3.4
Ribbon
3.5
Ribbon Setting
3.6
Head Offset Adjustments
3.7
Head Pressure Adjustments
3-11
3.8
Ribbon Tension Adjustments
3-12
3.9
Adjustable Sensor
3-2
3-6
3-8
3-9
3-10
3-13
3.9.1 Exterior view and part names
3-13
3.9.2 How to operate adjustable sensor
3.9.3 Specification of paper
(for adjustable sensor)
3.10 Cleaning
3-16
3-1
3-15
3-14
3.1 Kinds of Paper
1
Kinds of Paper
The printer is capable of printing on direct-thermal or thermal-transfer
paper. The paper must be high-quality. Otherwise, good print quality
and extended print head life can not be guaranteed.
2
Type of paper
· Label (continuous, die-cut, fanfold)
· Tag
· Ticket
Both in-wound and out-wound paper rolls may be used.
3
Size of paper
Paper width:
25.4 mm-118 mm (1 in-4.65 in)
Paper thickness:
0.063 mm-0.254 mm (0.0025 in-0.01 in)
Max. printing width:
104 mm (4.1 in)
Max. printing length:
406 mm (16 in)
Max. outer diameter of roll paper:
203 mm (8 in)
Paper core inner diameter:
38 mm-76 mm (1.5 in-3 in)
3.2 Specification of Label and Tag
The position of a label or tags is detected by the printer's transparent-type
and reflective-type photosensors.
Transparent-type photosensor:
Detects paper gap between labels
and tag notch.
Reflective-type photosensor:
Detects black line.
n Specification of paper
3-2
Minimum value mm (in)
Maximum value mm (in)
A
Label width
7.62
(0.3)
118.00
(4.65)
B
Liner width
25.40
(1.0)
118.00
(4.65)
C
Label left-side edge position
2.54
(0.10)
D
Label paper-gap length
2.54
(0.10)
2539.00
(99.96)
E
Label length
2.54
(0.10)
2539.00
(99.96)
F
Label pitch
5.08
(0.20)
2539.00
(99.96)
G
Liner thickness
0.06
(0.0025)
0.125 (0.0049)
H
Paper thickness
0.06
(0.0025)
0.25
I
Notch right-side edge position
8.3
(0.32)
J
Notch left-side edge position
K
Notch length
L
Black line right-side edge position
Black line left-side edge position
N
Black line width
11
0
2.54
M
Note:
0
15.00
(0.19)
17.80 (0.70)
¾
(0.59)
0
3.18
(0.43)
4.7
(0.10)
(0.01)
1.5
(0.125)
(0.06)
17.80 (0.70)
· If paper has both label paper-gap and black-line, choose the paper-gap sensor.
· Fanfold uses the paper-gap sensor.
Size of paper
Label
C
Continuous paper
B
A
Notch detection
Black-line detection
I
L
E
H
Printing
area
D
K
M
I
Black-line (back)
OD value: 1.5 or
more
Ink containing
carbon
F
K
G
N
J
Use of paper-gap sensor
Use of paper-gap sensor
Use of black-line sensor
Direction of paper feed
Printing area
2.5mm
105.7mm
(9.8mm)
Left-side
margin
Printing area
Right-side
margin
3-3
Units for position and length
The print positions may be specified in either inch or metric system.
Switching between the two systems is accomplished through software.
The print positions can be freely designated within the maximum label size,
regardless of which system you use.
n
Inch system
Basic unit (point):
0.01 in (0.254 mm)
The position of each row address (in the direction of main scanning) and
column address (in the direction of subscanning) is designated in 0.01-inch
units. In the case of the 400 dpi head, if the print position changes by 1 point,
it will change by 2 dots.
1 point
100 point
n
=
=
0.01 in
1.00 in
.
=.
4 dots
=.
400 dots
.
Metric system
Basic unit (point):
0.1 mm
The position of each row address and column address is designated in
0.1-mm units. Since there is a slight difference between the main and
subscanning density and the point value, the nearest dot number to the
designated address is selected in one dot (0.125 mm) units.
1 point
100 point
=
=
0.1 mm
10.0 mm
.
=.
.
=.
2 dot
157 dots
The basic unit is common to all label format and system-level commands.
The label format commands are used to specify the position, length,
whole-screen offset, etc. The system-level commands are used to
specify the maximum paper length, home-position offset, etc.
3-4
Reference line and points
The reference line and points are described here. The position of 2.5
mm from the left edge of the paper is the reference line for paper.
Always the left bottom is the reference point for printing characters and
bar codes. The concept of this reference line and points are common to
such commands as ruled line and graphics.
Printing reference point
Printing reference point
2.5
Left edge of paper
Paper reference line
Printing reference point
Printing reference point
Direction of paper feed
3-5
3.3 Paper Setting
CAUTION
Be careful of the edges of the plates so injury or
property damage is possible.
The printer is designed for easy loading of paper and ribbon. After opening the
cover, set the register paper as follows:
1 Push down the open lever ① to lift the print head up.
2 Push down the open guide lever ③ to lift the sensor arm ② up.
3 Attach the roll paper and roll guide ⑤ to the roll holder ④ and position it in the
paper holder ⑥. After installing the roll paper, adjust the roll guide ⑤ to the
width of the roll paper. The roll paper should be in its deepest position
(reference plane).
4 If necessary, move the paper guide ⑦ out to allow for paper insertion.
5 Set the roll paper as shown in the figure.
6 The left side of roll paper should be flush against the fixed paper guide ⑧.
Adjust the movable paper guide ⑦ to slightly contact the other end of the roll
so that the paper does not skew.
7 Push down the media guide ② until the lever ③ is hooked.
8 Align the paper with the positioning notch of the tear-off plate ⑨ and then
press down the blue tab ⑩ to close the printer mechanism. Press it until it
clicks to ensure proper closure.
9 Close the printer cover.
10 Turn on the power to the printer. The LCD screen on the control panel will
display "On line." Press the Feed key. The paper will advance to the next
label and stop.
(For circled numbers, see figure on next page.)
3-6
Roll paper
⑩
②
①
⑤
④
⑥
③
Roll paper
⑩
⑤
④
①
Reference
plane
⑥
③
⑧
⑦
⑨
Notch for alignment
3-7
3.4 Ribbon
1.
Kinds of ribbon
This printer uses a melt ink ribbon.
2.
1)
Wax: multipurpose ribbon.
2)
Wax resin: multipurpose higher-quality ribbon.
3)
Resin: special ribbon with weather resistance. When using resin
ribbon, print speed must be slower and the printing energy must be
greater.
Type of ribbon
Both in-wound and out-wound ribbons can be used.
3.
Size of ribbon
Width of ribbon:
25.4 mm-114.3 mm (1 in-4.5 in)
The width of the ribbon is recommended to be the ±10% of the width of the
paper used.
Max. length:
360 m
Max. outer diameter:
70 mm
Paper core inner diameter: 25.4 mm (1 in) ±0.4 mm
With a single roll of the ribbon (360 m), about two rolls of the paper with outer
diameter of 203 mm (8 in) can be used for printing.
3-8
3.5 Ribbon Setting
CAUTION
Be careful of the edges of the plates so injury or
property damage does not occur.
After opening the cover, install the ribbon as follows:
1
Push down the open lever ① to lift the print head up.
2
Insert the ribbon in the ribbon shaft ⑪ until it is in its deepest position. Then
set the ribbon holder as shown in the figure.
3
Insert the ribbon shaft ⑫ in the paper core ⑬ until it is in its deepest position.
Then set the ribbon winder as shown in the figure.
4
Adhere the top end of the ribbon to the paper core with adhesive tape. Turn
the ribbon winder in the direction of ribbon winding to remove slackness and
wrinkles from the ribbon.
5
Press down the ribbon bearing flat ⑩ to close the printer mechanism.
Press it until it clicks.
6
Close the printer cover.
7
Turn on the power to the printer. The LCD screen on the control panel will
display "On line." Press the Feed key. The paper will advance to the next
label and stop there.
Thermal transfer frame
⑪
⑫
Ribbon
⑬
Print head opened
Roll paper
Ribbon
Direction of ribbon winding
①
Completion of setting paper and ribbon
3-9
3.6 Head Offset Adjustments
CAUTION
Ensure the print head offset adjustments are made
properly according to the type of print media (thickness &
width). Incorrect adjustments can cause failure of the
print head.
The printer has already been factory-set to the proper print quality when using
the recommended label paper. If the print quality is inferior because of the
paper, adjust it according to the following:
1
2
For standard label paper and thermal paper:
a)
Look through the offset verification window. Set it to the center line
(middle of three lines) by turning the offset adjustment screw with a
screwdriver.
b)
Turn the offset adjustment screw counterclockwise two turns.
For tag stock:
a)
Look through the offset verification window. Set it to the bottom line
position by turning the offset adjustment screw with a screwdriver.
Offset adjustment screw (M3)
Offset verification window
The relationship between the offset adjustment screw and the print head
heating element is shown below:
a) Print head position for label
Offset adjustment screw
Offset verification window
a
Heating element
b) Print head position for tag
Offset adjustment
screw
3-10
Offset verification window
Heating element
b
3-11
3.7 Head Pressure Adjustments
The printer has already been factory-set with the label width of 118 mm. When
using paper with a different width, adjust the head pressure in the following way:
a)
Look through the verification window on the upper frame, adjust the mark to
the value in mm that represents the width of the label by turning the head
pressure adjustment screw.
b)
Make further adjustments after sampling the print image.
(1) When the print on the right side is too light:
Turn the head pressure adjustment screw clockwise to move the mark
(white) to the right.
(2) When the print on the left side is too light:
Turn the head pressure adjustment screw counterclockwise to move the
mark (white) to the left.
These adjustments are useful for preventing ribbon wrinkle and paper skewing.
For more details, consult our service personnel.
Verification
Paper width
25.4 mm
(1 inch)
50.8 mm
(2 inch)
76.2 mm
(3 inch)
101.6 mm
(4 inch)
Upper frame
window
Used for adjustment
when ribbon wrinkles or
skews with paper width
of 4 inches
Head
pressure
adjustment
screw
3-12
Factory setting
Note: These values are just for criteria.
3.8 Ribbon Tension Adjustments
When the ribbon slips or wrinkles during printing, adjust the ribbon tension. The
printer has already been factory set with the ribbon width of 114 mm. When using
ribbon with a different width, adjust it according to the following procedure:
a)
Hold the ribbon roll with one hand so that it does not turn.
b)
Slightly push the knob toward the ribbon roll with the other hand and rotate the
knob until the stopper comes to the desired position.
c)
Gradually release the knob so that the stopper fits in the groove on the knob.
Set values to each ribbon width:
Ribbon width
Adjustment when ribbon slips
25.4 mm (1 in)
50.8 mm (2 in)
76.2 mm (3 in)
101.6 mm (4 in): factory setting
d)
Ribbon winding
section
5
4
3
2
1
Ribbon feed
section
5
4
3
2
1
Tension
Mild
Strong
After printing, check for ribbon wrinkle or slipping. If it occurs, adjust it further
according to the following procedure:
(1)
When the ribbon wrinkles, the tension on the ribbon winding section
should be increased.
(2)
When the ribbon slips, the tension on the ribbon feed section should be
decreased. If the problem is not resolved even when the tension on
the ribbon feed section is set to 3, the tension on the ribbon winding
section should be increased.
If ribbon problems are not resolved, consult our service personnel.
Ribbon feed section
Ribbon winding section
Variable knob
Mild
Strong
Strong
Mild
3-13
3.9 Adjustable Sensor
3.9.1 Exterior view and part names
Adjust-knob
70.6
192.4
Guide rail upper
37.7
Mark (Yellow)
Exterior view and part names
3-14
3.9.2 How to operate adjustable sensor
(1)
Move the adjustable sensor unit to your required position by turning the
adjust-knob. First measure the position to detect, then align the mark of the
measure on the guide rail upper with the sensor position mark (yellow) on the
upper sensor to set to the position to detect.
The sensor movable range is shown below.
(2)
Load the liner and close the guide rail upper and set voltage to 3V.
For voltage setting, see the chapter on Control Panel.
Left-side edge of paper
0 mm
118 mm (max. width of paper)
59 mm (sensor movable range)
Sensor movable range
3-15
3.9.3 Specification of paper (for adjustable sensor)
Minimum value mm (in)
Maximum value mm (in)
A
Label width
25.40
(1.0)
118.00
(4.65)
B
Liner width
25.40
(1.0)
118.00
(4.65)
C
Label left-side edge position
2.54
(0.10)
D
Label paper-gap length
E
0
2.54
(0.10)
2539.00
(99.96)
Label length
12.70
(0.50)
2539.00
(99.96)
F
Label pitch
12.70
(0.50)
2539.00
(99.96)
G
Liner thickness
H
Paper thickness
0.06
(0.0025)
I
Notch right-side edge position
3.6
(0.14)
J
Notch left-side edge position
K
Notch length
L
Black line right-side edge position
M
Black line left-side edge position
N
Black line width
Note:
0.06
(0.0025)
0.125 (0.0049)
0.25
0
(0.01)
60.8
(2.39)
57.2
(2.25)
2.54
(0.10)
17.80 (0.70)
15.00
(0.59)
66.5
(2.62)
51.5
(2.02)
0
3.18
(0.125)
17.80 (0.70)
· If paper has both label paper-gap and black-line, choose the paper-gap sensor.
· Fanfold uses the paper-gap sensor.
Size of paper
Label
C
Continuous paper
B
A
Notch detection
Black-line detection
I
L
E
H
Printing
area
D
K
M
I
N
J
Black-line (back)
OD value: 1.5 or
more
Ink containing
carbon
F
K
G
Use of paper-gap sensor
Use of paper-gap sensor
Use of black-line sensor
Direction of paper feed
Printing area
2.5mm
104.0mm
(11.5mm)
Left-side
margin
Printing area
Right-side
margin
3-16
3.10 Cleaning
Wipe off any foreign matter such as dust, ribbon residue, and adhesive substance
stuck to the thermal head, ribbon guide roller, and platen with a soft cloth soaked
in ethyl alcohol. Periodic cleaning of the thermal print head is essential to
guarantee quality printing and extended print head life.
Do not use solvent such as benzene and thinner that will dissolve the plastic.
Ribbon guide roller
Ribbon guide roller
Thermal head
Platen roller
3-17
Chapter 4
Troubleshooting
4.1
Error Messages
4-2
4.1.1 Error descriptions and indications
4-2
4.1.2 Error indications and corrective actions
4.2
Power Troubleshooting
4.3
Paper Feed Troubleshooting
4.4
Ribbon Feed Troubleshooting
4.5
Print Troubleshooting
4.6
Interface Troubleshooting
4-1
4-7
4-8
4-9
4-10
4-11
4-4
4.1 Error Messages
When there is a problem with the printer:
-
A buzzer sounds
-
The error indicator lights up
-
An error message is displayed on the LCD screen
Error descriptions and corrective actions are shown below.
4.1.1 Error descriptions and indications
Description
Indication
LED
Buzzer
Battery dead (for clock and backup RAM)
Battery
Lights
Sounds long
Low head temperature
ColdHead
Lights
Sounds long
Low PCB temperature
Cold PCB
Lights
Sounds long
Lights
Sounds long
Abnormal head resistance value
Error contents and head information
repeatedly displayed
Rank:
Rank of head resistance value
Average: Average of resistance values
(A/D reading value decimal
system)
Maximum: Max. value of resistance
Minimum: Min. value of resistance
Head Err
Rank ***
Ave.***
Max.***
Min.***
Communication error (receive buffer overrun)
OverFlow
Lights
Sounds long
Communication error (parity, framing)
S/I Err
Lights
Sounds long
Communication error (transmit buffer overflow)
HostBusy
T.D.Full
Blinks
Sounds short
3 times
Pause key pressed
Pause
Pause command reception (remote control)
Pause
Head overheat
OverHeat
Cooling
Stop key pressed
---
---
Blinks
Sounds short
3 times
Stop
--
Sounds short
3 times
Stop command reception (remote control)
Cancel
--
Mechanism head open
HeadOpen
Lights
Sounds short
3 times
Paper end (no paper left)
PaperEnd
Lights
Sounds short
3 times
4-2
--
Description
Paper out (paper position can't be detected)
Indication
PaperErr
LED
Lights
Sounds short
3 times
Error contents and sensor information
repeatedly displayed
M command:
Sets length for detection
miss checking with system
command M
M CMND
Maximum:
Max. value of sensor
reading voltage
Max*.**V
Minimum:
Min. value of sensor
reading voltage
Min*.**V
Buzzer
Ribbon end
RibonOut
Lights
Sounds short
3 times
PCB overheat
(PCB or sensor abnormality)
OverHeat
Lights
Sounds short
3 times
Fan stop
Fan stop
Blinks
Sounds short
3 times
Option board abnormality
OP Err
Lights
Sounds short
3 times
Cut Err
Lights
Sounds short
3 times
ROM checksum error
ROM Err
Lights
Sounds long
RAM check error
RAM Err
Lights
Sounds long
Auto-cutter abnormality
engagement)
(such as poor
4-3
4.1.2 Error indications and corrective actions
Indication
Battery
Description
Battery dead
Corrective actions
Automatically returned after displaying the error
for a certain time.
Change the lithium battery (CR2032).
Note: Contact our service personnel to replace
the battery.
If the battery runs down, the realtime clock will
stop and the contents of the memory switch will
be lost.
ColdHead
Low head temperature
Automatically returned after displaying the error
for a certain time.
Raise the temperature around the printer.
Print density becomes low and print quality
becomes inferior when the head temperature
is low.
Cold PCB
Low PCB temperature
Automatically returned after displaying the error
for a certain time.
Raise the temperature around the printer.
Print density becomes low and print quality
becomes inferior when the head temperature
is low.
Head Err
Abnormal head
resistance value
Check the contents and clear with the Stop key.
Replace the print head.
Print quality is affected at the section where the
head resistance value is abnormal.
OverFlow
S/I Err
Communication error
(receive buffer
overrun)
Check the contents and clear with the Stop key.
Communication error
(parity, framing)
Check the contents and clear with the Stop key.
Correct the communication control system or
communication cable failure.
Correct the communication parameter or
communication cable failure.
HostBusy
T.D.Full
Communication error
(transmit buffer
overflow)
Automatically returned if the computer receives
data and the buffer becomes empty.
Pause
Pause key pressed
Press the Pause key once again to resume
printing.
If the Stop key is pressed, the stored printing
contents will be lost and "on line" will turn on.
Pause
Pause command
reception
(communication
control)
Same as above.
4-4
Indication
Description
Corrective actions
OverHeat
Cooling
Head overheat
Wait until the head temperature goes down.
When the temperature becomes low, the
remaining printing resumes.
Stop
Stop key pressed
Enters a pause after displaying the stop by the
Stop key.
If the Pause key is pressed, the printing will
resume.
If the Stop key is pressed again, the stored
printing contents will be lost and "on line" will
turn on.
Cancel
Stop command
reception
(communication
control)
Displays the stop by the stop command,
discards the stored printing contents, and
enters a pause.
If the Pause key is pressed, "on line" will turn
on.
HeadOpen
Mechanism head
open
Close the mechanism head.
PaperEnd
Paper end (no paper
left)
Install the paper.
PaperErr
Paper out (paper
position can't be
detected)
Check the contents and clear with the Stop
key.
Correct the faulty setting of the paper detection
(paper gap, black line, continuous paper).
Correct the faulty parameter for paper (max.
length, continuous paper).
Adjust the sensor or change for the paper that
accepts the paper position detection.
Specify the length for detection miss checking
with the M command.
When the paper position can't be detected
during paper feeding by the specified length, it
is judged error. Generally specify the length
about three times the label length.
In case of the continuous paper, specify the
label length with the C command.
Difference between the maximum and
minimum values of the sensor reading voltage
must be 0.8 V or more.
Sensor adjustments and paper characteristic
verification (voltage verification) can be
performed with the Maintenance mode.
4-5
Indication
RibonOut
Description
Ribbon end
Corrective actions
Check the contents and clear with the Stop
key.
Install the ribbon.
Check that the ribbon winds fully.
Correct the faulty setting of the print mode
(direct-thermal or thermal-transfer).
OverHeat
PCB overheat
Turn off the power and reset the printer. If
this recurs, contact our service personnel.
Fan stop
Fan stop
Check for the fan stop caused by the problems
such as foreign matter entered in the air vent.
Automatically returned if the fan turns again.
If disassembling is needed to remove foreign
matter or the problem can't be identified,
contact our service personnel.
OP Err
Option board
abnormality
Turn off the power and reset the printer. If
this recurs, contact our service personnel.
Cut Err
Auto-cutter
abnormality (such as
poor engagement)
Check the contents and clear with the Stop
key.
If this can't be cleared, turn off the power and
remove foreign matter from the auto-cutter.
If this recurs, contact our service personnel.
ROM Err
ROM checksum error
Turn off the power and reset the printer. If
this recurs, contact our service personnel.
RAM Err
RAM checksum error
Turn off the power and reset the printer. If
this recurs, contact our service personnel.
--
System error (such as
timer or CPU
malfunction)
First protect the system, then reset the printer.
4-6
4.2 Power Troubleshooting
Problem
No power even
with power switch
turned ON.
Cause and remedy
• Power cord is not
properly connected to the
outlet.
®
Turn off the power switch and
properly reconnect the power
cord to the outlet.
• Power cord is not
properly connected to the
power inlet.
®
Turn off the power switch and
properly reconnect the power
cord to the power inlet.
• Input voltage is not
correct; input voltage is
greater or less than the
rated voltage.
®
Set input voltage within the rated
voltage (puncture voltage may
occur. Contact our service
personnel).
• Correct RS-232C cable is
not used.
®
Turn off the power switch and
unplug the interface cable.
Check that power is provided by
turning on the power switch and
then use the correct RS-232C
cable.
4-7
4.3 Paper Feed Troubleshooting
Problem
Paper doesn't
feed.
Paper skew.
Paper doesn't
align with the print
position.
Cause and remedy
・ Wrong paper path.
®
Use correct path.
・ Mechanism head is open.
®
Close the mechanism head.
・ Paper end is not in
contact with the paper
guide.
®
Slightly push the paper guide
against the paper end.
・ Roll guide is not in
contact with the roll
paper.
®
Slightly push the roll guide
against the roll paper.
・ Head pressure is not
correct.
®
Adjust it with the offset adjustment
screw according to the paper
width.
・ Setting mode is not
correct.
®
Check whether the setting mode
is for paper gap or black line
sensor and if it is not, change it as
necessary.
・ Paper gap (black line)
sensor adjustment failure.
®
Adjust the voltage of the paper
gap and black line sensor from
the voltage setting in the system
maintenance mode.
・ Transfer data is abnormal.
®
If the contents of the transfer data
are incorrect, set them properly
again.
4-8
4.4 Ribbon Feed Troubleshooting
Problem
Ribbon doesn't
wind.
Ribbon wrinkles.
Cause and remedy
・ Print mode is set to
direct-thermal printing.
®
Change to the thermal-transfer
printing.
・ Wrong ribbon path.
®
Use correct path.
・ Ribbon wind direction is
reversed.
®
Set it properly.
・ Ribbon wind tension is
not correct.
®
Set it properly.
・ Tension of ribbon holder
and ribbon winder is not
correct.
®
Set it properly.
・ Print density (heating
factor) is not correct.
®
Correct the parameter of the Hnn
command with the printing
contents definition mode.
・ Angle of ribbon guide bar
is not correct.
®
Contact our service personnel to
adjust the ribbon guide bar.
・ Ribbon and paper are not
proper.
®
Contact our service personnel.
Note: If narrow paper is used, the ribbon may wrinkle. Decrease
the right-side head pressure by turning the offset adjustment screw to
prevent the ribbon from wrinkling.
4-9
4.5 Print Troubleshooting
Problem
Printing doesn't
start.
Cause and remedy
・ Power to the printer is off.
®
・ Printer is not properly
connected to computer.
Turn the power switch to ON.
If power still doesn't turn on,
follow steps in Section 4.2
Power Troubleshooting.
®
・ Printer setting is not
correct.
Turn the power switch to OFF and
connect it properly.
®
Correct the printer setting.
Missing lines.
・ Print head connector
connection failure.
®
If the print head connector is not
properly connected, insert it
correctly.
Dropouts.
・ Print head is dirty.
®
Check the print head
heat-generation body for dirt. If
it's dirty, wipe the surface of the
print head heat-generation body
with a soft cloth soaked in
ethylalcohol etc.
・ Platen is dirty.
®
Remove dirt or label or tape
scraps stuck to the platen.
Note: If those can't be removed,
contact our service personnel for
maintenance.
Print is too light or
dark.
Other printing
abnormalities
・ Ink ribbon and paper are
not the recommended
type.
®
Change to the recommended
type after checking the ink
ribbon and paper maker and
identification number.
・ Paper quality doesn't
match the print head
offset.
®
Adjust the offset. See Section
3.6 Print Head Offset
Adjustments.
・ Paper width doesn't
match the print head
pressure.
®
Adjust the print head pressure.
See Section 3.7 Print Head
Pressure Adjustments.
・ Printer setup mode is not
correct.
®
Check whether the setting mode
is for direct-thermal or
thermal-transfer printing and if it is
not, change it as necessary.
・ Setting of printing energy
level is not correct.
®
Check the setting value of printing
energy level and adjust it as
necessary.
・ Check the error message on the control panel and correct it
according to the descriptions on Section 2) Errors and corrective
actions, 4.1 Error Messages.
4-10
4-11
4.6 Interface Troubleshooting
Problem
Cause and remedy
Printer doesn't
print.
The following are the probable causes:
Print disordered.
・ Interface cable is not
properly connected.
®
Check that the interface cable
is connected properly.
Error message is
displayed and
printer doesn't
print.
・ Interface cable is not the
standard type.
®
Replace it.
・ Communication
parameter setting is not
correct.
®
Set the system maintenance
mode from the control panel and
check/correct the communication
parameter value.
4-12
4-13
Chapter 5
Options
Factory or Reseller (Dealer) Options:
5.1
Auto-Cutter Unit
5.2
Peeler Unit
5-2
5-2
User Options:
5.3
PCMCIA Memory Card
5-1
5-3
5.1 Auto-Cutter Unit
The cutter mechanism is a rotary cutter designed to handle paper, labels, ticket and
tag stock. It has an extremely durable mechanism designed for in excess of
1,000,000 cuts. See the Cutter User’s Manual for details.
n
Specifications
・ Cutting method:
Rotary cutter
・ Max. thickness of cut paper:
0.01 in (0.254 mm)
・ Min. length of cut paper:
1 in (25.4 mm)
5.2 Peeler Unit
The peeler unit is designed to automatically strip the label from the liner. See the
Peeler User’s Manual for details.
n
Specifications
・ Width of paper:
1-4.65 in (25.4-118 mm)
・ Max. diameter for roll paper:
8 in (203 mm)
・ Inner diameter for roll paper:
3 in (76 mm) or more
・ Min. length of label:
1 in (25.4 mm)
・ Thickness of paper:
0.0067 in (0.17 mm), max.
・ Thickness of liner:
0.0027 in (0.07 mm), max.
・ Unusable paper:
Special paper (Whitepet, etc.) or too
flexible paper causing jams
5-2
5.3 PCMCIA Memory Card
The PCMCIA memory card is used to:
1
Store print format files. Data in the field register area can be stored and
loaded.
2
Store graphic data. For example, graphic data such as a corporate logo can
be stored and recalled from the PCMCIA memory card and printed.
3
Store downloaded HP Soft fonts.
n
Installation
1
Turn off the power to the printer.
2
Remove the PCMCIA memory card cover at the bottom of the printer (see
figure).
3
Insert the memory card (make sure the card is not inverted).
4
Replace the PCMCIA memory card cover.
Note description facing up
Notes:
・ Before use, carefully read and understand the instructions
regarding the PCMCIA memory card.
・ Never try to insert or remove the PCMCIA memory card before the
power to the printer is turned off.
・ Always close the PCMCIA memory card cover to keep out dirt.
・ If the PCMCIA memory card write failure occurs, check it with the
test command (STX.w).
5-3
5-4
Chapter 6
Specifications
6.1
Main Specifications
6.2
Interface
6-2
6-6
6.2.1 System configuration
6-6
6.2.2 Specification of interface
6-7
6.2.3 RS-232C loopback test
6.2.4 RS-232C protocol
6-8
6-9
6.2.5 Interface pin assignment
6-11
6.3
Outline of Command System
6-13
6.4
Example of Connection to a Computer
6.5
Tear-Off Function
6-15
6.5.1 Turning Tear ON/OFF
6-15
6.5.2 Tear-off when printing
6-15
6.5.3 Tear-off when feeding
6-16
6.5.4 Tear-off and type of data
6-17
6.5.5 Cut position adjustments
6-17
6.5.6 When "fnnn" command is
executed while Tear is OFF
6.5.7 Priority
6-18
6-1
6-18
6-14
6.1 Main Specifications
Item
Printing
Description
・ Direct-thermal or thermal-transfer printing
・ 400 dpi (16 dots/mm) print head
(Main scanning line density:
(Subscanning line density:
15.75 dots/mm)
16 lines/mm)
・ Max. print width:
4.2 in (105.7 mm)
・ Max. paper width:
4.65 in (118 mm)
・ Max. print length:
10 in (254 mm)
Print speed
・ 2, 3, and 4 inches/seconds
Print mode
・ Batch mode:
Performs normal printing (single or multi sheets)
・ Peel mode:
Prints and peels label from liner
・ Cut mode:
Prints and cuts by the specified number of sheets
(label back-feed enabled)
・ Tear-off mode:
Presents paper to tear-bar and feeds back to the
print starting position
Bar code generator
One-dimensional bar code:
・ Code 3 of 9
・ POSTNET
・ Interleaved 2 of 5
・ UCC/EAN128
・ UCC/EAN
・ Telepen
・ Code 128
・ EAN-13 (JAN-13)
・ Codabar (NW-7)
・ HIBC (Modulus 43-used code 3 of 5)
・ EAN-8 (JAN-8)
・ Int 2 of 5 (Modulus 10-used Inter
leaved 2 of 5)
・ UPC-A
・ UPC-E
・ Plessey
・ CASE CODE
・ Code 93
・ UPC2DIG ADD
・ UPC5DIG ADD
Two-dimensional bar code:
・ UPS Maxi Code
・ PDF-417
6-2
Item
Standard fonts
Description
・ Font No. 0-6 (fixed pitch, alphanumeric)
・ Font No. 7-8:
OCR-A, OCR-B
・ Font No. 9: CG Triumvirate smooth font; 3 pt, 4 pt, 5 pt, 6 pt, 8 pt,
10 pt, 12 pt, 14 pt, 18 pt, 24 pt, 30 pt, 36 pt, and 48 pt
Character set is in accordance with code page 850
Media sensors
・ Transparent type sensor:
Detects paper gap between labels, tag notch and paper end
・ Reflective type sensor:
Detects black line on back of paper and paper end
・ Position of top edge of paper (paper home-position) adjustable with
software
・ Ribbon end sensor:
Detects ribbon absence or end (holder revolution)
・ Label peeling sensor (optional)
Paper
・ Type of paper:
Roll, fanfold
(continuous, die-cut, fanfold, tag or ticket)
・ Kinds of paper:
Direct-thermal paper, thermal-transfer paper
・ Max. paper width:
4.65 in (118 mm)
・ Min. paper width:
1 in (25.4 mm)
・ Min. label width:
0.3 in (7.62 mm)
・ Min. print length:
0.1 in (2.54 mm)
・ Max. paper thickness:
0.01 in (0.254 mm)
・ Min. paper thickness:
0.0025 in (0.063 mm)
・ Roll paper diam.:
max. outer diam.: 8 in (203 mm)
paper core: 1.5-3 in (38-76 mm)
・ Print density adjustable with software
Ribbon
・ Width:
1-4.5 in (25.4-114 mm) adjustable
・ Length:
1181 feet (360 m), max.
・ Max. outer diam.:
2.75 in (70 mm)
・ Paper core inner diam.:
1 in (25.4 mm) ± 0.01 in (0.254 mm)
6-3
Item
Description
Communication
interface
・ RS-232C (standard)
Indications, keys and
switches
・ LEDs:
Power and error
・ LCD:
Displays printer status, error contents,
mode switch contents, etc
・ Control panel keys:
Pause, Feed and Stop
・ Mode switch:
For parameter setting for switching
between direct-thermal and thermaltransfer, communication, etc.
・ Centronics (standard)
・ Head up detection switch
・ Power switch
Options
By factory or dealer (reseller):
・ Auto-cutter unit
・ Peeler unit
・ Adjustable sensor unit
By user:
・ PCMCIA memory card
Appearance and
weight
Power
Standards
・ Height:
10.2 in (260 mm)
・ Width:
10.2 in (260 mm)
・ Depth:
16.9 in (430 mm)
・ Weight:
24.2 lbs (11.0 kg)
・ Input voltage 120V:
-10%+6%, 2.5A, 60 Hz (U.S.A., Canada)
・ Input voltage 220V-240V:
-10%+6%, 1.2A, 50/60 Hz (Europe)
120V:
UL1950
CSA: No. 950
220V-240V:
EN60950, EN55022 Class A, EN61000-3-2, EN61000-3-3,
EN55024
6-4
FCC: Class A
Item
Environment
Description
・ Operating conditions:
Temperature:
Humidity:
5-35°C (41-95°F)
30-80% (noncondensing)
・ Storage:
Temperature:
Humidity:
-20-60°C (-4-140°F)
5-85%
・ Ventilation:
Convective circulation.
(to prevent fire)
Air vent must be away from wall etc
・ Dust:
Free from conductive or corrosive matter
6-5
6.2 Interface
6.2.1 System configuration
The printer is connected to a computer and prints labels according to the
command from the computer.
Two methods of interface with a computer are as follows:
(1) Serial interface: RS-232C (standard)
Computer
RS-232C interface
RS-232C interface
Printer
(2) Parallel interface: Centronics (standard)
Computer
Centronics interface
Centronics interface
Printer
6-6
6.2.2 Specification of interface
(1) Serial interface
Method
Asynchronous serial interface
RS-232C
Connector
DSUB 25-pin
Protocol control
XON/XOFF and CTS/DTR
Receive buffer
size
32K bytes
Baud rate
300, 600, 1200, 2400, 4800, 9600, 19200, 38400 bps
Bit length
7- or 8-bit
Stop bit
Fixed
Receiving data stops when the remaining buffer reaches 2K
bytes and resumes when the remaining buffer reaches 4K bytes
When printer receives data, stop bit is fixed at 1, and when
printer transmits data, stop bit is fixed at 2. But computer can
transmit and receive data, regardless of stop bit at 1 or 2
Parity
No
(2) Parallel interface
Method
8-bit parallel
Connector
36-pin unphenol type
Synchronous
system
Strobe pulse
Handshaking
ACKNLG and BUSY signals
Signal level
TTL
6-7
6.2.3 RS-232C loopback test
After connector wiring as shown in the figure, the test mode is turned on.
The printer will receive data that has been transmitted by printer itself and the
test of receiving and transmitting data will be performed.
RS-232C test
Fig. Loopback test
6-8
6.2.4 RS-232C protocol
(1)
X-ON/X-OFF system (see the figure)
This is a control system in which the data transmission request
signal (X-ON (11H) code) and the data transmission stop request
signal (X-OFF (13H) code) are output.
Requirements of output of X-ON code:
・ When the power is switched to ON.
・ When the remaining buffer is 2K bytes or less, the X-OFF is
output, and the remaining buffer is 4K bytes or more.
Requirements of output of X-OFF code:
・ When printer error occurs.
・ When the remaining buffer is 2K bytes or less.
Receive buffer size = 32K bytes
4K bytes
2K bytes
Receiving data
X-ON code output
Note:
X-OFF code output
Even if each code is ready for output, the same code cannot be
transmitted twice successively (except when the power is turned on
or the printer is reset from the control panel).
Fig. Buffer in use
6-9
(2)
Ready/Busy system (see the figure)
This is a control system in which the DTR signal is output at Ready
(High)/Busy(Low) level.
Requirements of DTR "High":
・ When the printer is "on line."
・ When the Receive buffer has at least 2K bytes available.
DTR signal is "Low":
・ When the Receive buffer has less than 2K bytes available.
When this condition is detected, the printer keeps the DTR
signal “Low” until the Receive buffer has at least 4K bytes
available.
・ When a printer alarms occurs (i.e. when the printer is switched
to "off line").
6-10
6.2.5 Interface pin assignment
Serial and parallel interface pin assignment tables are shown below.
n Serial interface pin assignment table
Pin No.
Signal
Input/Output
-
Description
1
F.GND
2
TXD
Output
3
RXD
Input
4
RTS
-
5
CTS
Input
6
NC
-
No connection
7
S.GND
-
Signal ground
8
NC
-
No connection
9
NC
-
No connection
10
NC
-
No connection
11
NC
-
No connection
12
NC
-
No connection
13
S.GND
-
Signal ground
14
+5VDC
-
+5 V (max. load 100 mA)
15
NC
-
No connection
16
NC
-
No connection
17
NC
-
No connection
18
NC
-
No connection
19
NC
-
No connection
20
DTR
21
NC
-
No connection
22
NC
-
No connection
23
NC
-
No connection
24
NC
-
No connection
25
NC
-
No connection
Output
6-11
Frame ground
RS-232C output data
RS-232C input data
RS-232C (pull up to +5V with 2 KW]
RS-232C data transmission on
computer permitted
RS-232C data transmission (busy) on
printer permitted
n Parallel interface pin assignment table
Pin No.
Signal
Input/Output
Description
1
STROBE
Input
Strobe signal for reading 8-bit data
2-9
DATA1-8
Input
8-bit parallel signal
10
ACKNLG
Output
8-bit data request signal
11
BUSY
Output
Signal specifying printer busy
12
PERROR
Output
Signal specifying paper absence
13
SELECT
Output
Signal specifying printer "on line"
(printing) or "off line" (pause)
14
AUTOFD
Input
15
NC
-
No use
16
S.GND
-
Signal ground
17
FGND
-
Frame ground
18
P.L.H
Output
19-30
GND
-
31
INIT
Input
32
FAULT
33-35
36
NC
SELECTIN
Output
Input
6-12
Invalidness (ignorance)
Signal specifying peripheral logic high
(pull up to +5V with 2 KW]
Ground for twisted pair return
Printer reset
Signal specifying printer error
No use
Invalidness (ignorance)
6.3 Outline of Command System
For details about command system, see the Command Reference manual available
separately.
Commands for this printer consist of a string of ASCII code and end with "CR"
(decimal: 13, hex: 0D). Generally, commands are classified into two types,
system-level commands and label format commands.
System-level commands are used for system-level operations such as printer
status output, sensor selection and memory card maintenance. On the
other hand, label format commands are used for definition of printing contents
such as character data, bar code data, print speed, and print density.
System-level commands start with ASCII "SOH" ($01) or "STX" ($02).
Commands which start with "SOH" are required for realtime execution.
When received, they are executed immediately even during printing.
Commands which start with "STX" enter the buffer area once and then are
executed in the order of data reception.
Label format commands end with "CR", following the system-level
commands' "STX" + "L."
System-level commands
Commands that start with "SOH":
start with ASCII "SOH" ($01) or
"STX" ($02).
Executed immediately after receiving data
(e.g. stop of printing, output of printer status, etc.)
Commands that start with "STX":
Executed in the order of data input to the receive
buffer
(e.g. switching of sensor, memory card
maintenance, etc.)
"STX"
+
"L"
¯
­
"E" (with print)
"X" (without print)
Label format commands
Print parameter control
end with "CR"
Character data definition commands
Bar code definition commands
Graphic commands
Other commands
6-13
6.4 Example of Connection to a Computer
When RS-232C is used:
IBM PC compatible
Communication control: XON/XOFF or CTS/DTR
Pin 20 should be DTR on Printer side (when high good, when low not ready)
Busy – Busy high is not ready no print.
“PC”
(DB25P)
CLP-6401
(DB25P)
6-14
6.5 Tear-Off Function
The tear-off function eliminates the waste of labels when tearing manually.
It allows the paper to automatically advance to the tear position after
printing.
When this function is turned on, paper will be fed to the manual tear position
after printing. The printer will feed back paper to the start print position when
the next print job is sent.
If data is transmitted continuously from the computer, the tear-off function will
be suppressed to increase throughput.
6.5.1 Turning Tear ON/OFF
Tear can be turned to ON or OFF from the control panel. Default is OFF.
Indications on the control panel are as follows:
LCD
Tear-off invalid
Tear-off valid
"Tear OFF"
"Tear ON"
6.5.2 Tear-off when printing
If set, the tear-off feature will start if no data is transmitted for 0.5 second after
printing. If data is transmitted continuously from the computer, the tear-off
function will be suppressed.
Tear-off is only performed for the final label of each batch processing.
(The tear-off is not performed until the specified number of print sheets is
completed.)
6-15
・ Paper is fed to the cut position
Paper position sensor
Print head
Platen
Peeling (manual tearing)
Tear-off will start if no data is sent
for 0.5 second after printing
Paper is fed to the position where
manual cutting is possible
・ When manual tearing is needed, tear the label at this time.
・ Performs next label printing.
When next print data is transmitted from the computer, the printer feeds back
paper to the previous print completed position and resumes printing.
Paper is fed back to the previous
print completed position and
printing resumes
6.5.3 Tear-off when feeding
・ The paper is fed to the tear position.
・ When the manual tearing is needed, tear the label at this time.
・ Performs the next feeding or label printing.
If the Feed key is pressed or next print data is transmitted from the computer,
the printer feeds back paper to the previous print completed position and
resumes feeding or printing.
6-16
6.5.4 Tear-off and type of data
When the tear-off is valid, the printer monitors the print data for 0.5 second
during or after printing. If print data is transmitted within 0.5 second during or
after printing, the printer will start next printing without tear-off. (When data is
received during printing, the time of monitoring 0.5 second is not inserted.)
The commands for this printer are mainly classified into the immediately
execution commands starting with "SOH" and the sequentially execution
commands starting with "STX." In the tear-off function, only the
sequentially execution commands related to print processing contents are
monitored but the immediately execution commands are not monitored.
Therefore, even if the printer status or the remaining number of print sheets
is read out by using the immediately execution commands during printing,
the tear-off will be performed after printing. On the other hand, if the
sequentially execution commands are used during printing or within 0.5
second after printing to transmit print-related data, the printer will start next
printing without tear-off. (For details, see the Command Reference
manual.)
6.5.5 Cut position adjustments
・ The cut position can be set with the "fnnn" of the system-level
commands. When the tear-off function is turned on, the following
initialization value is set in the printer.
Initialization value:
fnnn = f735 (73.5 mm)
The values higher or lower will increase or decrease the amount of feed
in the tear-off.
Paper position sensor
Onnnn:
Paper position setting
fnnn:
Feed position setting
Print head
fnnn <= Onnnn
Feed or back-feed is not
performed
Tear bar
Onnnn
fnnn
fnnn > Onnnn
Feed or back-feed is
performed
Tear off
6-17
・ Initialization parameter values
Initialization values for print or cut position are described below by each
operating mode.
In Native ON
Unit: mm (inch)
Normal
print
Print position
(Onnnn, form
offset)
55.9 (2.2)
Cut position (fnnn,
feed offset)
55.9 (2.2)
Auto- cutter
Peeling
Tear-off
55.9 (2.2)
55.9 (2.2)
55.9 (2.2)
86.4
(3.4)
68.6
(2.7)
73.7
(2.9)
Minimum
value
12.7 (0.5)
If value lower than the minimum value is set, the initialization value will be set
automatically.
6.5.6 When "fnnn" command is executed while Tear is OFF
Even with the tear-off OFF, the paper will be fed to the "fnnn"-specified position
after printing if an "fnnn > Onnnn" value is set by using the "fnnn" command.
This function can be used in such cases as another device is incorporated in the
printer.
6.5.7 Priority order
The following three functions (optional) cannot be performed simultaneously.
If commands for those three functions are received simultaneously, they will be
executed in the following priority:
1st:
Auto-cutting
2nd:
Peeling
3rd:
Tear-off
6-18
12.7
(0.5)
6-19
Citizen America Corporation
831 S. Douglas Street, Suite 121
El Segundo, CA 90245
(310) 643-9825
U.S.A.
Citizen Systems Europe Ltd.
Mettinger Strasse 11
73728 Esslingen
Germany
337 Bath Road, Slough
Berkshire, SL1 5PR
United Kingdom
JE99409-01
(70903831)
Printed in Japan
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