Motorola DCT2000 User's Reference Manual

A22

inside i-Guide

™

User’s Reference Manual

The Power of i.

™

1

Table of Contents

5 Welcome

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7

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6 Digital Cable Box (Set-Top Box)

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Motorola DCT6208

Recording Capacity

The DCT6208 Front Panel

The DCT6208 Back Panel

Important Safety Instructions

Motorola DCT2500

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12

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The DCT2500 Back Panel


Motorola DCT2000

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17 Basic i-Guide Navigation Tips

17 Remote Control Features

18 Your Access to Digital Cable

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Main Menu

On-Screen Program Guide

18 Quick Menu

20 Search Categories and Listings

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TV Listings

Navigating Listings

Listings By Channel

A-Z Title Search

21 Adult Programming

22 Program Information

23 Action Icons

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24 Reminders

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Setting Reminders

Reminder Options

25 Smart Channel Surfing (Flip & Mini Guide)

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25

Flip

Mini Guide and “Control the Scroll”

26 Digital Music

27 Local Weather

27 Messages

28 Parental Locks and Purchase PINS

PINS Setup 28

28 Parental Locks Setup

29

29

View Locked Programs

Bypass or Clear Locks

29 Restore Locks

30 Favorites

31 Setup

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31

Guide Setup

Cable Box Setup

32

32

Audio Setup

Screen Position Setup

32 Text Language Setup

33 Digital Pay-Per-View (PPV) (Optional Feature)

Ordering Pay-Per-View 33

34 Ordering Pay-Per-View By Phone

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34

Ordering Pay-Per-View Packages

Canceling a Pay-Per-View Order

35 Pay-Per-View Notices

36 On Demand (OND) (Optional Feature)

Accessing On Demand 36

36 Ordering On Demand Programs

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38

Watching On Demand Programs

On Demand Packages

39 HDTV (Optional Feature)

40 Digital Video Recording (DVR) (Optional Feature)

40 Control Live TV

40 Playback Controls - Using the Video Control Buttons

41 Playback Controls – Using the Remote Control Arrow Buttons

41 Pause

41 Rewind

41 Fast Forward

42 Slow Motion

42 Instant Replay

42 Get Back to Live TV

42 Your Personal Video Library

42 Building Your Library - Recording Programs

View Your List of Scheduled Recordings 43

44 Modifying Recording Options

47 View Programs Stored In Your Personal Video Library

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49

Managing Your Personal Video Library

49 Frequently Asked Questions

Interactive Program Guide

50 On Demand (Optional Feature)

50 DIgital Video Recorder (Optional Feature)

51 Recording and Playback of Recorded Programs (Optional Feature)

52 Managing Your Recordings (Optional Feature)

53 Controlling Live TV (Optional Feature)

53 Troubleshooting

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Welcome to The Power of i

™

.

Introducing the all new interactive program guide from TV Guide.

i-Guide

TM

gives you The Power of i. It’s intuitive, intelligent, and inspiring. It unlocks a world of greater choice, convenience and control as you watch television.

With Digital Cable, you have more programming choices than ever before. And with i-Guide, you can effortlessly find the television entertainment you want to see. i-Guide puts you in control, all at the touch of a button.

i-Guide displays 90 minutes of program listings. Best of all, it’s so easy to use, you won’t need a degree in computer science to find out what’s on.

i-Guide’s Quick Menu allows you to move easily to the programming and information you want. In no time, you’ll be able to Set Reminders, Favorites, Parental Locks, and use our Mini Guide to find out what’s next, while you continue to enjoy great TV.

With i-Guide, the world of television is at your fingertips.

That’s The Power of i.

Use this Reference Guide to get started enjoying your Digital Cable……

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6

Digital Cable Box

(Set-Top Box)

Motorola DCT6208

Your DVR service features the Motorola DCT6208 with built in DVR (Digital Video Recorder) which gives you total control over what you watch and when you watch it. Your DVR allows you to store and access TV programs — functioning like a VCR, but without videotape. With your DVR you can also pause live TV and record shows through

i-Guide, across multiple channels and time slots.

Recording Capacity

The recording capacity on the DVR depends on the video format of the programming you wish to record. Here are some guidelines for determining recording capacity:

• Analog TV Shows (not digital) – Typically analog cable channels are channels 2 through 78, but may vary depending on your cable system. Recording capacity is up to 25 hours.

• Digital TV Shows (compressed) – Typically digital cable channels are channels 100 and above, but vary depending on your cable system. Recording capacity is between 30 and 60 hours.

• High Definition TV Shows (HDTV) – Shows that are broadcast in HD may be recorded in the same format, provided your DVR is connected to a High Definition Television. Recording capacity is up to 10 hours.

The DCT6208 Front Panel

The DCT6208 front panel has 12 keys and an LED display. Use the keys to perform basic functions such as access the interactive program guide, navigate menus, and purchase On Demand (OND) and Pay-Per-View events.

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2

3

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10

Key

LED

5634

CURSOR

MENU

POWER

INFO

A/B

SELECT

GUIDE

CHANNEL +

CHANNEL -

SMART CARD SLOT

Description

Displays the channel number or time of day.

There are four indicator lights on the LED screen:

• MSGS - the DCT6208 has received Messages for you to read

• A/B - the RF bypass is active

• ON - the DCT6208 is powered on

• REMOTE - the remote control is in use

Moves the cursor around the program guide and menu screens.

Displays the Main Menu.

Turns the device on or off.

Displays the current channel and program information.

Use to manually enable the RF bypass function. You must have a cable-ready TV for this function to operate. (Optional Feature)

Selects menu options, On Demand programming, Pay-Per-View events or programs from the program guide.

Displays the program guide.

Changes the channels by moving up or down.

Not currently enabled – intended for future use.

There are also inputs for a Universal Serial Bus (USB), audio/video jacks and a Smart Card slot. These inputs are for future applications under development and are not enabled on this unit.

The DCT6208 Back Panel

The rear panel of the DCT6208 consists of three types of interfaces - audio, video and data. The table following this drawing describes each connection and its use.

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1

2

3

4

Key

TO TV/VCR

CABLE IN

ETHERNET

AUDIO IN R

AUDIO IN L

5 SPDIF

6

7

8

9

10

11

12

VIDEO IN

VIDEO OUT

OUTLET

IR

USB

DVI-D

AUDIO OUT R

AUDIO OUT L

Y Pb Pr

13

14

15

TV PASS CARD

S-VIDEO

OPTICAL

SPDIF

8

16

17

IEEE 1394

POWER INLET

Description

This coaxial output connector is used to connect the DCT6208 to a TV or VCR operating on channel 3 or 4.

The CABLE IN connector receives the incoming signal from your cable service provider.

Not currently enabled - intended for future use.

These connectors are used to connect a set-top between a peripheral audio device such as a CD player and a stereo tuner or A/V receiver. In the current

DCT6208 release, the audio from the peripheral device will pass through the

DCT6208 when it is turned off.

The orange coaxial SPDIF connector is a digital output connection that carries

Dolby Digital 5.1 audio or PCM audio.

It is used to connect the DCT6208 to a stereo tuner or A/V receiver to provide surround-sound, theater-style audio.

The VIDEO IN connector accepts a baseband video input from a VCR, camcorder or other video device. (Not currently enabled.)

The VIDEO OUT connector is used to deliver baseband video to an external device such as a VCR or TV.

This AC outlet may be used to plug your TV into the DCT6208 as a convenient additional outlet.

This connector enables the DCT6208 to control a VCR while recording a selected program. Not all electronic program guides support this feature.


Digital Video Interface. To connect High Definition monitor or High

Definition television.

The RCA phono-type connectors are used to deliver audio to a stereo receiver.

These connectors are used to deliver component video to an HD-ready TV or monitor. Though capable of delivering standard definition video to your TV or monitor, these cables are necessary to deliver High Definition video.

For future use.

This connector is used to deliver high quality, standard definition video to external devices that accept S-Video inputs, such as a high-end VCR or TV.

The OPTICAL SPDIF connector is an optical digital output connection that carries



Firewall Digital Interface. To connect High Definition monitor or High


For the female end of the supplied power cord.

Important Safety Instructions

Please refer to the Motorola DCT6208 User Guide for complete safety and operating instructions. The Motorola DCT6208 has been designed to operate reliably in a well-ventilated household environment. Slots and openings in the unit cabinet are provided for ventilation. These openings should never be blocked. As such, do not place the product on a bed, sofa, rug, or similar surface.

• Position the DCT6208 with at least 2 inches of space above and on all sides.

• Do not block the slots and openings in the DCT6208.

• Do not place anything on top of the DCT6208.

• Do not position the DCT6208 in an enclosed space that would restrict airflow around the unit.

• Do not position the DCT6208 near any external heat source that could raise the temperature around the unit.

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The Motorola DCT2500 set-top, the next generation of the successful DCT2000 platform, adds increased memory, more processing power, and better graphics capabilities. All of which enables the DCT2500 to support additional interactive applications, guide enhancements, increased performance and true “watch and surf” capabilities while viewing the IPG.

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1



Key

LED

Description







2

3

5634

CURSOR

MENU



7

10

POWER

INFO

A/B

SELECT

GUIDE

CHANNEL +

CHANNEL -

SMART CARD SLOT








There are also inputs for a Universal Serial Bus (USB), audio/video jacks and a Smart Card slot. These inputs are for future applications under development and are not enabled on this unit.

The DCT2500 Back Panel

The rear panel of the DCT2500 consists of three types of interfaces - audio, video and data. The table following this drawing describes each connection and its use.

Key Description

1 TO TV/VCR

2

3

4

5

6

7

8

9

10

11

12

CABLE IN

ETHERNET

AUDIO IN R

AUDIO IN L

SPDIF

VIDEO IN

VIDEO OUT

OUTLET

IR

USB

DVI-D

AUDIO OUT R

AUDIO OUT L

Y Pb Pr


















13

14

15

16

17

TV PASS CARD

S-VIDEO

OPTICAL

SPDIF

IEEE 1394

POWER INLET


For future use.








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Please refer to the Motorola DCT2500 User Guide for complete safety and operating instructions. The Motorola

DCT2500 has been designed to operate reliably in a well-ventilated household environment. Slots and openings in the unit cabinet are provided for ventilation. These openings should never be blocked. As such, do not place the product on a bed, sofa, rug, or similar surface.







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2

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The Motorola DCT2000 set-top platform, the world's most widely deployed digital set-top, offers the capability of supporting multiple interactive services including Interactive Program Guides (IPG), On Demand (OND), Internet access, e-mail, e-commerce, chat rooms, and impulse Pay-Per-View.



1

Key

LED

7

8

9

10

5634

CURSOR

MENU

POWER

INFO

A/B

SELECT

GUIDE

CHANNEL +

CHANNEL -

SMART CARD SLOT

Description
















There are also inputs for a Universal Serial Bus (USB), audio/video jacks and a Smart Card slot. These inputs are for future applications under development and are not enabled on this unit

13

1

2

3

4

Key

TO TV/VCR

CABLE IN

ETHERNET

AUDIO IN R

AUDIO IN L

5 SPDIF

6

7

8

9

10

11

12

VIDEO IN

VIDEO OUT

OUTLET

IR

USB

DVI-D

AUDIO OUT R

AUDIO OUT L

Y Pb Pr

13

14

15

TV PASS CARD

S-VIDEO

OPTICAL

SPDIF

14

16

17

IEEE 1394

POWER INLET

Description



















For future use.









Please refer to the Motorola DCT2000 User Guide for complete safety and operating instructions.

The Motorola DCT2000 has been designed to operate reliably in a well-ventilated household environment. Slots and openings in the unit cabinet are provided for ventilation. These openings should never be blocked. As such, do not place the product on a bed, sofa, rug, or similar surface.






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Basic i-Guide Navigation Tips

* Yellow is always the highlight color. As you navigate listings using your remote, the highlight appears on screen to indicate your current selection.

* Press the

5634 buttons on your remote to move the highlight.

* Press OK to make your selection.

* Press the EXIT button on your remote to return to watching TV.

Remote Control Features

Lock

Restrict viewing with

Parental Locks

Help

Learn more about a feature

Exit

Return to watching television

Guide

See program listings for the current time

Day*

See listings for the next or previous day

Numbers

Press channel numbers, then

OK/SEL to tune to a channel

Music

See digital music channels

VCR Controls

Controls VCR, ON DEMAND and Digital Video Recording

(if available)

Info

See program information

Arrows

Use to highlight guide features, or while watching television, press to begin browsing. Note: Arrows control playback of recorded programs with DVR

CHAN

Change channels and access the

Flip Bar

OK

Select a highlighted item; or while watching a program, press to display or remove the Flip Bar or

Mini Guide

MENU

Enter and exit the Main Menu

LAST

Return to the previous screen or channel

FAV

Tune to your Favorite channels, once you set them up

PAGE

Scroll to the next or previous page of listings

Note: Remote pictured may not reflect your

17 actual remote. Basic functions should be the same.

*Amount of programming data varies by system.

Your Access to Digital Cable

Main Menu

i-Guide’s Main Menu* gives you easy access to all the features of digital cable. Simply press MENU twice on your remote, then select from the options available, including TV

Listings By Time, viewing options by category, Parental

Locks, Favorites, Local Weather and more.

On-Screen Program Guide

The on-screen guide is your source for finding out what’s on your digital cable service. The program guide for i-Guide provides 90 minutes of listings on each screen. As you navigate throughout the guide, your current selection is highlighted in yellow, and a program or feature description appears on screen. Press GUIDE on your remote to access TV

Listings for the current time.

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Quick Menu

The Quick Menu feature provides shortcuts to the key features of your program guide and digital cable service.

Simply press MENU on your remote to access Quick Menu.

The Quick Menu will appear over any video or guide screens when the MENU button on your remote is selected. The

Quick Menu is designed to allow you to launch directly into

i-Guide features without having to navigate through a series of menus.

*Menu selections vary depending on the services you cable provider offers.

Guide Symbols to Know – Quick Menu Icons

These icons may appear in Quick Menu*, depending on the services your cable provider offers. Highlight and select the icon with your remote and you will immediately access the area indicated.

Guide Main Menu

Search Menu

Pay-Per-View Listings

Favorites List

Kids Search Menu

Sports Search Menu

Listings By Channel

Message Center

Digital Recordings

On Demand Menu

Digital Music Listings

Movies Search Menu

Listings By Time

Guide Setup Menu

Pay-Per-View Events

Pay-Per-View by Title

*Menu selections vary depending on the services you cable provider offers.

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Search Categories and Listings

Finding something to watch is easy with i-Guide. View program listings the way you want, including Listings By

Time and By Channel or, by category such as Movies, Sports,

Children and more. Select a Search category from the Main

Menu or Quick Menu to display listings.

You can narrow your program options by theme using subcategories provided.*

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TV Listings

TV Listings appear in a grid format with channel numbers and network call letters down the left side and times along the top. Listings are color coded to help you identify different types of programs:

Blue – Regular programs

Purple – Movies

Green – Sports

Light Blue – Children’s programs

*Amount of programming data varies by system.

Navigating Listings

• Make a selection from one of the i-Guide menus, or just press GUIDE on your remote to go to program listings for the current hour.

• Use the

56buttons on your remote to navigate program titles, and the 34buttons to see program listings for later that day and for future days.

• For faster searching:

• Use the PAGE

56buttons on your remote while in the listings or

• Press the DAY

34buttons on your remote to advance ahead a day at a time.

• Press INFO on your remote to see detailed program information.

• Highlight a program title and press OK. If the program is on now, you will tune to it. If the program is on later, you will see an information screen that provides program details and other features.

Press and hold

34to rapidly move ahead in the listings.

Listings By Channel

• Select Listings By Channel on the Main Menu to see listings organized By Channel.

• Press the

34button to see listings for the next channel in sequence.

• Use the

56 or the PAGE 56 buttons on your to navigate listings.

• Highlight your selection and press OK to tune to it if the program is airing now, or press INFO to see program information if the program airs at a later time.

A-Z Title Search

A-Z Title Search allows you to find a specific program by entering the first few letters of the program name.

• Select A-Z Title Search from the Search Menu and use the

56 buttons until the letters you want appear in the boxes.

• Advance to the next box by pressing the

4 button on your remote.

• Continue entering letters until the program you are looking for appears in the listings.

• Press OK to jump to see your sesarch results. Highlight a program you want to watch and press OK.

Adult Programming

The Adult category, accessed from the PPV Menu, provides access to listings for adult-oriented programming. Adult programming may be purchased as a single program or as a time-block package, depending on your cable provider’s service. For your convenience, you may also restrict Adult titles from being viewed in the listings by setting Parental Locks. See Parental Locks section for more information.

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Program Information

i-Guide provides Instant Information while you view program listings so you see a brief overview of the program at a glance. Instant Information includes program title, start/end time, program rating, a brief program description and helpful indicators that identify your settings, such as Reminders Recordings and Favorites .

If you want to access more information on a program while viewing listings or watching TV, press the INFO button on your remote. Here you can read a longer description about the program as well as additional details such as release year, category and runtime.

Action Icons

From the Program Information screen, you can perform a number of actions by using the Action Icons at the bottom of the screen, such as set a Reminder or see upcoming air times for a program. Use the

34arrow buttons to highlight each icon, and a description appears below.

Guide Symbols To Know - Action Icons

Go back to the previous screen

Watch this program

Record/Change Record Options*

Place a Lock on the program to restrict viewing

Display all the Times the program will be airing

Set a Reminder for this program

Save the channel in your Favorites list

Order PPV and other pay services

With i-Guide, you can look ahead to see listings and schedule recordings for programs airing in the future. The amount of data you will find varies by cable system.

* Requires separate VCR Setup or use of Digital Video Recorder.

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Reminders

With i-Guide, you can set Reminders so you don’t miss shows you want to watch.

Setting Reminders

From a Program Information screen, highlight the __ Icon from Quick Menu and press OK. Follow the on-screen prompts to confirm the Reminder or set Reminder Options.

Reminder Options

Reminder Options let you customize the frequency and timing for Reminders.

• Use the

34buttons to set repeating Reminders that will appear Once, Once a Day, Once a Week, Mon-Fri or Sat-Sun.

• Determine the Start Time for the Reminder to appear on screen, up to 15 minutes prior to the program start.

• Reminder End Time enables you to extend the reminder period beyond the end of the program up to 2 hours after the program is over.

• When you set a Reminder , you have the option of bypassing locks* you placed on the program. You can then tune directly to the program from the

Reminder without having to enter your Locks PIN, if you have set one up (See Parental Locks section for more information).

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* This option appears only if you have already set a lock for that program.

Smart Channel Surfing (Flip & Mini Guide)

Flip

The Flip Bar allows you to see program information as you change channels to help you know more about what’s on.

Information on the Flip Bar includes program name, start and end time, channel, current time and a brief program description.

• Press CHAN

56 to change channels and see the Flip Bar on screen.

• When you find a program you like, press OK to make the Flip Bar disappear or press INFO for more program details.

• To see the Flip Bar for the program you are watching, just press the

INFO button on the remote.

Mini Guide (Browse)

The Mini Guide screen allows you to watch television and view program listings without having to leave the program you are watching or go to the full screen guide.

Mini Guide is seen on the lower 1/3 of your television screen and displays two channels and 90 minutes of listings. To access Mini Guide, press the OK button on your remote. Use the

56 arrows to see listings on other channels and the

34arrows to see listings at other times. At anytime, press INFO to see additional information about that program.

Use the LOCK, FAV and INFO buttons on your remote to activate these features while using Flip and Mini Guide.

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Digital Music

Digital Music is continuous, commercial-free music in a variety of formats.

To access Digital Music:

• Select Digital Music from the Main Menu, or

• Press the Icon on the Quick Menu, or

• Press the MUSIC button on the remote if available.

You can press INFO for more information on each category.

Then select a music format and enjoy the music.

As you’re listening, press INFO for more information on title, track and artist. *

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Digital Music channels may also be set as Favorites so you can quickly navigate through your favorite music channels. Refer to the Favorites section for more information.

* Where available. Some digital music providers may offer title, track and artist on screen.

Local Weather

Get accurate, up-to-date local weather conditions and a 3-day forecast.

• Highlight Local Weather from the Main Menu and press OK.

• Use the

6 button to see a detailed local weather forecast.

Note: Weather service not available for all locations.

Messages

Messages may be sent occasionally by your cable company to announce new services, special promotions or other information. If you have a Message, an envelope indicator will appear in the upper left corner on the screen and a red light will appear on your set-top box. From the Main Menu, select Messages. Highlight the desired Message and press OK to read it.

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Parental Locks and Purchase PINS

Parental Locks allow you to restrict viewing and purchases of TV programming based on your viewing preferences.

Set a personalized 4-digit PIN and you can place Locks on selected ratings, channels and titles. You can also hide adult titles from being displayed on screen.

PINS Setup

Set up and change your Parental Locks PIN and Purchase PIN in PIN

Setup. Your Parental Locks PIN allows you to restrict viewing of programs. Your Purchase PIN is used to restrict pay programming purchases.

• Select Setup from the Main Menu

• Select PINs Setup

• Follow the on-screen prompts to setup, clear, or change your PINs

Parental Locks Setup

Set Locks anytime in the guide or while watching television. Just press the LOCK button on your remote, or use the Icon on an information screen. Enter your 4-digit Parental Locks PIN and Lock the channel, title or rating using the on-screen prompts.

You can also set Locks from the Setup Menu. From the Main Menu select Setup, then Locks Setup. Use the

56 34 buttons to make your selections, including title, rating or channel and then press OK to confirm each setting.

View Locked Programs

To view programs and channels you have locked, tune to the program or select it from the listings. Enter your PIN when prompted.

Bypass or Clear Locks

Temporarily open or clear all Locks for easier viewing. Select

Master Locks from the Locks Setup screen and change the option from No to Yes.

Restore Locks

Locks may be restored in any of the following ways:

• Press the LOCK button anytime and enter your 4-digit PIN.

• Select Locks Setup from the Setup Menu, then select YES to turn Locks back on.

• Turn the set-top box off, and back on.

A symbol appears in the instant information to indicate a program has been locked

To unlock, press the LOCK button on the remote and enter your 4-digit code.

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Favorites

The Favorites feature allows you to quickly access the channels you have designated as your Favorites.

To add channels to your Favorites listings:

• Select Setup from the Main Menu

• Select Favorites Setup

• Highlight a channel and press OK - a indicator will appear next to the listing, designating it as a Favorite

To remove a channel from your Favorites, highlight it in Favorites Setup and press OK. The indicator disappears and the channel will no longer be designated as a Favorite.

Select Favorites from the Main Men u or from the Quick Menu to see a list of your Favorite channels.

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While you are in TV Listings, press the FAV button on your remote to move the highlight to your next favorite channel. While watching TV, press FAV to quickly tune to your favorites.

You can also use the Favorites feature within Digital Music listings or while listening to

Digital Music. Press the FAV button to navigate through your favorite music channels.

Setup

You can activate and customize certain i-Guide features such as the Flip Bar Posistion, Lock options, Cable Box settings, Audio settings and Languages from the Setup Menu.

Guide Setup

Use your remote to select Setup from the Main Menu, then select Guide

Setup. Use the

34 buttons to select from the following setup options:

• Flip Bar Position – The Flip Bar can appear either at the top or bottom of your screen.

• Flip Bar Timeout – Change the amount of time in which the Flip Bar will stay on your screen from 3 to 15 seconds.

• Auto-Tune –

• Yes – Automatically tunes after 2 seconds when you enter numbers directly on your remote.

• No – Enter 3 digits or press OK after entering numbers on the remote.

• Message – Select On to make the message envelope appear when a new message is received.

• Reminder Notice – Adjust the amount of time before the start of a program in which the Reminder Notice will appear from 1–15 minutes.

• Listing Grid Height – Adjust the listings for single- or dual-height grid display.

Cable Box Setup

Time Display –

• Off - Displays the currently tuned channel on the front of the cable box.

• On - Displays the current time on the cable box.

AC Outlet –

• Switched - Determines that power is available only when the cable box is on.

• Unswitched - Means that power is always available to the outlet on the back of the cable box.

See Configuration –

• Highlight and press OK to show the configuration screen (includes information your cable company may need in the event of a problem with your service).

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Audio Setup

Default Audio Language – Change secondary digital audio available with certain networks and programs. Press

34 buttons to change the default language to English, Spanish, French or Portuguese.

Optimal Stereo Volume -

• No - Volume is unchanged from the current setting.

• Yes - Volume is automatically adjusted to the optimal level.

Dolby Digital –

• ON – Turns Dolby Digital on (available only for equipment supporting Dolby Digital).

• OFF – Turns Dolby Digital off.

Audio Output - Choose if the audio output goes to your TV or to your stereo.

• TV Speaker is the default setting.

• Select Advanced to change the settings for Compression and Stereo Output.

Screen Position Setup

To alter your screen position:

• From the Setup Menu, select Screen Position Setup to Adjust the screen position.

• Use the

5634buttons on your remote until the display arrows are centered on the screen.

Text Language Setup

• From the Setup Menu, select Text Language Setup and use the buttons to select the desired language.

• Select English, Canadian English, Canadian French or Spanish to change the language of the on-screen commands, selection bars and help screens within i-Guide.

• To confirm, select Yes.

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Note: Changing the language of i-Guide can take several minutes. During this time, i-Guide is not accessible.

Digital Pay-Per-View (Optional Feature)

TV Guide’s i-Guide makes ordering and watching Pay-Per-View (PPV) programs easy.

Ordering Pay-Per-View

From the Main Menu and Quick Menu, select PPV to go to the PPV Search Menu. Then select any of the PPV options and see programs available in a variety of categories.

When you find a program of interest, highlight the title and press OK for the Information Screen.

To purchase a program, highlight the Icon and follow the on-screen prompts to complete and confirm your order.

If the program is scheduled to air at a future time, a Reminder is automatically set to notify you of your order before the program begins.

Guide Symbols to Know - PPV Information Screens

Go back to the previous screen

Order the program, or cancel an ordered program

Set Recording Timers (Requires separate

VCR Setup or use of Digital Video Recorder)

Place a Lock on the program to restrict viewing

See all the times the program will be airing

Save this channel in your Favorites list

Indicates the program is available as a package

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Ordering Pay-Per-View By Phone

If your cable provider offers phone ordering, the order instructions appear on-screen. Simply call the number to place your order. Then select Continue to complete your order.

Ordering Pay-Per-View Packages

Your cable service may offer programs in a package by title, time bock, etc. Select the package title from the listings, and if available in a package, a icon will appear if the program is part of a package.

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Canceling a Pay-Per-View Order

To cancel a PPV order before the program starts:

• Select the ordered program in any of the listings menus

(there will be a $ sign in the Instant Information).

• From the information screen, select the Icon and follow the prompts to cancel the order.

Note: In some cable systems, your order will automatically be cancelled if you do not tune to the program. In systems that use phone ordering, you will need to call in your cancellation. Please check with your cable provider for the correct Pay-Per-View cancellation procedure.

Pay-Per-View Notices

Pay-Per-View Program Started

A Program Started screen will appear if you try to order a PPV program that is in progress but is within the purchase window. You may still order this program, but you may miss a portion of the program.

Note: The purchase window is established by your cable provider.

PPV Order Conflict

When you order a PPV program that airs at the same time as an existing PPV order, you will be alerted on-screen with the option to cancel an order or keep both orders.

Pay-Per-View Program Missed

If you have ordered a PPV program but didn’t tune to it a Program

Missed notice will appear, asking if you would like to reschedule your order.

Note: This screen will not appear in systems that use phone ordering.

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On Demand (Optional Feature)

Watch movies and other programs whenever you want with On Demand.* When you rent an On Demand program or package, it is reserved for a specific period of time. You can access and watch the program at your convenience as many times as you want within the rental period. You can even pause, fast forward and rewind using your remote.

Note: Rental period is establisthed by your cable provider.

Accessing On Demand

You can access On Demand programming multiple ways, depending on your cable provider’s service.+

• From the Main Menu

• From the Quick Menu

• From a channel in the TV Listings

• From an On Demand Tab in the Flip Bar

Ordering On Demand Programs

The On Demand Menu displays categories of programming. Use the

5634buttons on your remote to select a category and access listings for the category or access sub-category menus.**

Select a title to access detailed information, including title length, cost, program rating and a program description.

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To buy the program, highlight the Icon, and follow the on-screen prompts to complete your order. If the program is available at no cost+, a Icon will appear instead of . Your selection will begin playing immediately and you can watch as often as you want during the period.

* On Demand not available in all areas. On Demand programs may not be recorded with DVR (if available).

**Menu label and categories vary by cable provider.

+

If available from your cable provider.

Guide Symbols to Know – On Demand Action Icons

- Go back to the previous screen

- Order the program, or cancel an ordered program

- Tune to a program (for free and subscription programming)

- Preview

- Place a Lock on the program to restrict viewing

- Resume play of the video (appears for purchased videos)

- Restart the video from the beginning (appears for purchased videos)

- Delete the title from your rented titles list (appears for purchased videos)

- Indicates the program is available as a package

- Cancel Selection

Watching On Demand Programs

Use your remote to pause, fast forward, rewind and stop the program.

• Play

•Pause

• Rewind OK • Fast Forward

• Stop

You may also be able to use the VCR control buttons available on some digital cable remotes. Remote control features vary.

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If you have stopped a program and want to come back to it later, select My Rentals* from the On Demand Menu.

• Highlight and select a title and see an information screen that displays your remaining rental time and other program details.

• Select to start watching where you left off, or select to start the program from the beginning.

• Watch as many times as you want within the rental period.

You can also find rented titles in other On Demand listing screens. A checkmark appears in the Instant Information to identify it as a rented program.

On Demand Packages

Some programs may be available as part of a package. If a program is available in a package, or available with a subscription service, a notice will appear on your screen. You can select Icon to continue with the purchase, to cancel or Icon to learn more about the package.

Note: On Demand programs that are free or part of a subscription may not appear on the My Rentals list. These programs can be accessed at any time from the listings.

If a Reminder appears during a On Demand program you are watching, you can accept the Reminder and tune to the program, which stops the On Demand program. To return to your On Demand program later, access it from your list of rented titles and Resume or

Restart from the beginning.

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* Menu label varies by cable system

HDTV (Optional Feature)

High Definition (HD or HDTV) is the most dramatic change for viewers since the introduction of color TV! HD is the highest resolution digital television format available, offering up to 5 times the resolution of standard analog television. HD delivers theater-quality pictures and Dolby Digital TM surround sound.

Watch your favorite shows, movies, sports and events with a wider screen, life-like picture and crystal clear sound.

Only through your local cable provider can you access all the HD programming available, including local broadcast networks in HD, all without an antenna.

To find a listing of the HD programming available in your area, press MENU to go to the Main Menu and select HD.

You can also search for HD programs from the Search Menu.

Note: You must have HD equipment to view HD programming.

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Digital Video Recording (DVR) (Optional Feature)

Imagine…coming home to your own personal library of television programs, movies, and sports that you can watch whenever it’s convenient for you. It’s TV for your schedule.

Pause live television! Rewind and replay programs so you don’t miss a beat.

Record up to 40 hours* of your favorite programs and view them as many times as you want, whenever you want.

You can even record High Definition TV**. All without rentals, tapes or returns.

DVR has made recording and watching your favorite programs easier than ever. Powered by i-Guide, now you can record your favorite programs and watch them at your convenience. You have your own personal video library, stored on your digital set-top box. You can even pause, fast forward and rewind LIVE TV to playback the scenes you’ve missed. In fact, your DVR is one of the first available that can actually record and play High Definition programming!**

Control Live TV

Using your DVR with i-Guide, you can control LIVE TV. Anytime you tune to a channel, the DVR begins making a temporary recording of whatever you’re watching. So you can PAUSE if the phone rings, REWIND the scene you missed and FAST FORWARD to skip what you don’t want to watch. Your DVR will record up to two hours of live TV+.

The live TV recording is not a permanent recording, unless you actually record it to the DVR’s hard drive. For live TV recordings, the temporary recording will be erased if any of the following occur:

• You turn off the DVR.

• You change the channel.

• You begin recording the program you are watching or another program to the DVR.

• You watch more than two hours. After two hours, the DVR removes the earlier minutes of the recording, so that the most recent two hours are kept in the temporary recording.

Playback Controls

You can play back your video reordings using the buttons on your remote.using the Video Control Buttons

These buttons function like VCR controls. Plus, you have new DVR control features, like Instant Replay.

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Note: Some remotes will have an Instant Replay button.

*Recording capacity varies.

**Recording and playback of High Definition programs requires DVR connection to High Definition television.

+Recording buffer (temporary hard drive) will record as long as you stay tuned to the same channel.

Using the Remote Control Arrow Buttons

The

5634buttons on your remote control will control playback when you are watching a recording in progress or while watching a recorded program.

• Play

•Pause

• Rewind

• Slow Rewind from Pause

OK

• Go to Live TV

Pause

As you watch live TV and recorded programs press PAUSE and the video on your TV screen instantly freezes. No more missing the climactic scene of a movie or the winning play of the game! For programs you are watching live, your DVR will remain in pause for up to two hours*. Press PLAY to resume normal play of the program.

Rewind

Want to review a portion of your live show? It’s a snap with DVR.

Press REWIND . Press it again up to 4 times to increase the rewind speed. REW, REW2, REW3 and REW4 will appear on screen.

REW is the slowest setting and REW4 is the fastest. Press REW a fifth time or press play to resume normal play.

Fast Forward

For programs you are watching live, FAST FORWARD can be activated if you have paused or rewound the program.

Press FAST FORWARD to move forward in the program. Press it up to 4 times to increase the fast forward speed. FF, FF2, FF3 and FF4 will appear on screen. FF is the slowest setting and FF4 is the fastest.

* Pause capacity depends on video format; less than two hours for High

Definition programming.

• Fast Forward

• Slow Forward from Pause

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Slow Motion

Your DVR is equipped with slow-forward and slow-rewind functions to give you crisp and clear Slow Motion images. Ever wonder what the referees are looking at when they review a controversial play?

Use Slow Motion to get an inside look. To activate slow-forward, press PAUSE and then FAST FORWARD . To use slow-rewind, press PAUSE and then REWIND . To return to regular speed, press PLAY.

Instant Replay

With Instant Replay*, you can go back to see the last play of the game or replay the last scene of your movie. Just press PAGE

6on your remote to replay the last 15 seconds. Press PAGE 6repeatedly to continue skipping back in

15-second increments.

Get Back to Live TV

Anytime you pause or rewind a live program, the show continues to be broadcast in real time. To return to live programming, press the

6button*.

Using Parental Locks With DVR - You can restrict viewing of recorded programs, just like any other program. If you schedule a recording for a program you have LOCKED, the program will be recorded, however, audio is muted and no video will appear while the program is recording. A restricted notice appear allowing you to enter your PIN to view the program during recording. Once the program has been recorded, you can access it from your list of recorded programs. Just enter your PIN to view it.

Your Personal Video Library

Using your DVR with i-Guide, you can build your own personal library of programs, movies, sports, TV shows … whatever you want. Follow the steps below to build and manage your personal video library.

Building Your Library - Recording Programs

You can set and schedule recordings three ways with i-Guide: one touch record, interactively by program and by manually scheduling your recording.

One Touch Record

Press RECORD on your remote any time while watching TV or while navigating through the guide.

Recording begins immediately at the point you pressed RECORD for programs airing now. You can automatically schedule recordings for programs starting at a later time or date by pressing RECORD while in the listings.

Recording will start at the program’s scheduled start time.

*Some remotes are equipped with Instant Replay and LIVE buttons.

Record From Program Information

From the listings, highlight and select a program, scheduled for a later time. Press the INFO button and you will see an information screen. Highlight the Icon and press OK to start a recording for the time the program is scheduled to start.

Note: For more information on Action Icons, see the Action Icons section in this manual.

Manually Schedule a Recording

Step 1: From the Main Menu or Quick Menu, select DVR*.

Step 2: Select Set a Recording.

Step 3: Enter the start and end time for the recording, enter the day to record and select Icon to confirm.

Step 4: Select the channel you want to record and you’re set to go.

To schedule a repeat recording, such as multiple episodes of a program, you can modify the recording options. See

Modify Recording Options section.

Managing Scheduling Conflicts

If you try to schedule a recording that overlaps another scheduled recording time, you will see a Scheduling Conflict

Message. Use the icons to decide which program to record.

- To keep the new recording and cancel the old one.

- To keep the old recording and cancel the new one.

View Your List of Scheduled Recordings

Step 1: From the Main Menu or Quick Menu, select DVR*

* Menu label may vary

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Step 2: Select Future Recordings.

Step 3: See a list of all the programs you have scheduled to record, select a title to cancel the scheduled recording or modify recording options.

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Modifying Recording Options

i-Guide gives you flexibility to manage your personal video library. You can change your Recording Options at any time, as often as you like.

Change Options for Scheduled Recordings

From the Main Menu

Select DVR, then select Future Recordings to see a list of your scheduled recordings. Highlight a program title and press OK or INFO.

Select the Icon from the program information screen. Select to change the Recording Options, or select to delete this program from your list of Future Recordings.

Use the

5634buttons on your remote to change

Recording Options:

• Change the frequency of the recording, such as every day or once a week.

• Specify how many recordings to save.

• Set a Save Until parameter, either until you delete or automatically when space is needed.

• Change the start and end times in order to catch every minute of a program, even if it runs over.

From Listings

Select your Scheduled Recording in the listings indicated by the red dot in the instant info.

Press OK or INFO and select the Icon.

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From here, select Icon to cancel the recording, or select Icon to modify the Recording Options.

Note: A scheduled recording will begin at the indicated start time and channel you select. The Scheduled

Recording is not tied to a program title. The DVR will record whatever program airs on that channel at that time.

DVR is not a long-term storage device. To maximize your storage space, review the contents of your library regularly and discard the recordings you no longer wish to save.

See “Managing Your Personal Video Library” in this manual.

View Programs Stored In Your Personal Video Library

Step 1: From the DVR Menu, select My Recordings. Use the

56buttons on your remote to search through and highlight titles from your list of recorded programs. Press OK to select the program.

Step 2: From the Information Screen, select Icon to resume play from where you left off or select Icon to restart from the beginning.

Guide Symbols to Know: Recorded Program

Information Screens

- Go back to the previous screen

- Play the recording

- Start the recording from the beginning

- Delete the program from My Recordings

- Change the Delete Priority Rule

- Place a Lock on the program to restrict viewing

Step 3: To control playback while watching a recorded program, use either the video control buttons or the arrow buttons on your remote. See the “Playback Control” section for more information.

Recording Starting Notice

Before a scheduled recording begins, a notice will appear on-screen giving you the opportunity to confirm or cancel the scheduled recording. If you don’t do anything when the recording is scheduled to start, the DVR will automatically tune to the channel and begin recording. Live TV programming that has been temporarily recorded will be erased once the scheduled recording starts.

recording.

Changing the channel during a recording will stop the recording. You will see a notice confirming whether you want to stop the recording and change channels or continue

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Managing Your Personal Video Library

A recorded program remains in your personal video library until you decide to delete it, unless you have it set to delete when space is needed. Your DVR will record and store up to 40 hours of standard definition programming and up to 40 hours of High Definition programming*. To make the most efficient use of DVR storage space, follow these guidelines:

To Delete Recordings

From the program information screen, select the Icon to delete the recording, or select the Icon to modify the Delete Priority. For example, you can tell the guide to delete the recording when space is needed.

Copy Recordings to A VCR Tape

After you watch a recording, decide to either erase it or keep it permanently by transferring it to a VCR tape.

When you copy recordings to a VCR tape, make sure that the recording is displayed on the TV screen for the entire time the recording is being copied. If you change channels or display guide screens during the copying process, your tape copy will contain these images and you will not have a complete copy of the recording.

1. Connect the Cable Out or OUT 1 (TV) connection on the back of the DVR to the Cable IN of your VCR.

2. Put a tape in your VCR.

3. Access your list of Recorded Programs.

4. Use the

5634buttons on your remote to highlight a program from your list of Recorded Programs. Press OK to select a program.

5. From the Information Screen, select to resume play from where you left off or select to restart from the beginning.

6. Start recording on the VCR when playback begins.

7. As the recording plays, it is taped to your VCR.

Note: Refer to your VCR User Manual for specific instructions on using your VCR.

To help you manage your personal video library,

i-Guide will advise you with an on-screen notice when the available memory gets low or full.

If recording space becomes full during a recording, the recording will stop. Make sure you have enough recording space to record the entire program before you begin to avoid missing part of the program.

* Recording HD programing requires a DVR connection to a

HD television.

Frequently Asked Questions

Interactive Program Guide

Q. What are the icons (little pictures) at the bottom of the screen?

A. Quick Menu Icons are available to help you find what you’re looking for faster. The Quick Menu lets you quickly go to other areas of the guide, such as Movies or Favorites menu. Once you have selected a program title by highlighting it and pressing OK, you can use the Action Icons on the information screens to set Reminders and

Parental Locks, schedule Recordings, BUY programs and more.

Q. How do I tell what the icons mean?

A. You will find descriptive text in the Instant Information area when you have an icon highlighted. This information changes as you move the yellow highlight using the arrow buttons on your remote. On Program

Information screens, the Action Icons are specific to the program. For example, a BUY Icon will appear only for OND and PPV programs. Playback Control Icons will appear only for recorded programs or rented On Demand (OND) titles. Descriptive text appears beneath the row of these icons.

Q. I can’t see the entire program title in the listings grid.

A. Some program titles are too long to fit in the space provided in the grid. You might see “…” to indicate there is more to the title. (For example:“Third Rock From the Sun” might look like “Third Rock…”). Highlight the program and check the Instant Information area at the top of the grid for program title and other valuable information, including rating, actors, start/end times, etc.

Q. What is the graphic bar that appears when I change channels?

A. The Flip Bar appears for a few seconds as you’re changing channels to provide important information about programs. You will find the name of the current program, start and end times and channel number.

Q. How do I get information on programs?

A. i-Guide provides detailed information on programs including movies and sporting events. While in a listings screen, you can access information by pressing the INFO button on your remote. While you are tuned to a program, press Info once for Instant Information or twice for complete information. Information includes program details like actors, ratings and a brief program synopsis. You can also set Reminders, place Parental Locks, order Pay-Per-

View movies and events and see other times the program is airing. To remove the Information Screen and return to watching television, press the EXIT button on the remote.

Q. What is the red light on my box and/or what is the envelope on the screen?

A. Occasionally your cable provider may send a Message to let you know of new services and special promotions. To read the message, go to the Main Menu and select Messages. You can keep or delete the message once you have read it.

Q. How do I set my digital audio language?

A. Not only can you choose the language that displays in the on-screen commands and help text, but you can also change the secondary digital audio that is available with certain networks and programs. Choose Audio Setup from the Setup Menu and change the default setting. Choose from English, Spanish, Portuguese or French. This feature is only supported on certain digital channels that provide secondary audio. If the chosen audio language is not available, the default audio language will be heard.

Q. What if I forget my Parental Locks/Purchase PINs?

A. You must call your local cable company to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs.

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Q. Why can’t I purchase this Pay-Per-View program?

A. There are several things that could restrict Pay-Per-View ordering:

1. Check to make sure the phone line is plugged in.

2. You may have inadvertently made too many Pay-Per-View orders. You may have to cancel one before you make another order.

3. You may have reached your credit limit. Call your cable company and have them check your account.

Q. What if I missed a Pay-Per-View movie/event that I ordered?

A. In cities that provide impulse-ordering capability, you will not be billed for Pay-Per-View on channels that aren’t tuned. In cities that require phone ordering, you need to call your cable company to cancel Pay-Per-View orders.

Check with your cable company to confirm canceling procedures.

On Demand (Optional Feature)

Q. Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?

A. Yes. PINs and settings apply to On Demand ratings and purchases.

Q. What if I only watched 15 minutes of my On Demand program and didn’t get to watch the rest before it expired?

A. You will have to order it again. Refer to the On Demand section in this manual for remaining rental and viewing time for more information on rental and viewing times.

Q. If I get to the end of a On Demand program and want to watch it again, can I restart at the beginning?

A. Yes, as long as your viewing period has not expired, you may watch it again.

Q. How do I return to watching an On Demand program after I’ve tuned to another channel?

A. Select My Rentals from the On Demand Menu and choose the program you want to resume watching. You can either begin watching where you left off by selecting Resume, or start over with the Restart.

Q. Some of the programs appear in the listings with a checkmark or a dollar sign next to the title. What does this mean?

A. Depending on the services your cable provider offers, you may see a checkmark or a dollar sign to indicate a program you have ordered is available for viewing.

Q. How many On Demand programs can I order at one time?

A. Typically, there is no limit on purchases. Check with your cable operator for system-specific ordering information.

Q. I tried to order an On Demand program and received an error screen that said,“Unable to Process

Request.” What does this mean?

A. The “Unable to Process Request” message occurs when the set-top box is unable to communicate with the On

Demand equipment at your cable company. Try turning your set-top box off, and then turn it on again. If the message appears again, note the time it appeared and the action you took and call your cable operator.

Q. When I select a category from the On Demand menu, I receive a message that says,“No program listings available”.

A. If there are no listings for a particular category, this message will appear.

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DVR (Optional Feature) and Digital Services

Q. I have a home theater system. Can I record a program in Dolby Digital TM 5.1 on my DVR?

A. As long as the program is being broadcast in digital audio, the DVR will record the digital audio portion. A Dolby

Digital indicator will appear on the Flip Bar for programs that are broadcast in Dolby Audio.

Q. Can I receive and record programs in High Definition with my DVR?

A. Yes. As long as you have the DVR connected to a High Definition television (HD), you can watch HD programming as well as record it on your DVR. Note: Recording HD programs will take more storage space on your

DVR.

Q. What is the picture quality of recorded programs?

A. The DVR records programs in the same quality in which they are broadcast. For example, programs broadcast in

HDTV format are recorded in HDTV quality (if your DVR is connected to a High Definition television). Broadcast quality may vary.

Q. Can I record Digital Music channels?

A. Yes, you can record and playback Digital Music. However, the playback controls (Pause, FF and REW) are not functional for recorded digital music.

Q. Can I record On Demand and Pay-Per-View programs?

A. On Demand cannot be recorded with the DVR. You may record Pay-Per-View programs like any other program.

Recording and Playback of Recorded Programs (Optional Feature)

Q. How many recordings can I schedule for the future?

A. There is no limit to the number of recordings you can schedule as long as you do not schedule more than one program to record at the same time and you have available recording space.

Q. What if the program I want to record runs over its scheduled airtime such as when a football game goes into overtime. How can I make sure I record everything?

A. Change the Record Options for the program. Just adjust the start and end times for the recording to ensure everything gets recorded.

Q. Can I watch another program while I’m recording?

A. You can watch a previously recorded program while you are recording a live program by accessing the DVR menu. However, if you change channels you will see a screen asking you to confirm you want to change the channel and stop the recording.

Q. Can I watch a show I am recording before recording is completed?

A. Yes! You can either watch it in “real time” as it’s being recorded or you can rewind the program you are currently recording and watch it from the beginning while the recording continues.

Q. Can I make a VHS tape of a recorded program?

A. Yes. As you are watching a program you have recorded on your DVR, you can record it to a tape. See “Managing

Your Personal Video Library” in the DVR Section of this manual.

Q. Can I set up my DVR to record every episode of a specific program title?

A. Your DVR will allow you to schedule recordings based on a program’s airtime and channel. You can set a repeating recording, such as every day or once a week. However, if the program you want to record does not air in the scheduled time slot, the DVR will record whatever is airing at that time on that channel.

Tip: Use Title Search to find all air times for a particular title. You can then set up individual recordings for any or all episodes, no matter what time they’re on.

Q. Can I schedule a recording for two shows airing at the same time?

A. Currently, your DVR can only record one program at a time. If you try to schedule a recording at the same time you have scheduled another, you will see a Scheduling Conflict message that gives you the opportunity to change your Recording Options.

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Q. Can I increase the Rewind and Fast Forward speed?

A. Yes. Your DVR will control rewind and fast forward at four speeds. Just press the REW or FF buttons up to four times. The on-screen indicator will tell you at what speed you are controlling playback.

Q. Can I set the DVR to skip commercials as it is recording?

A. No. You can only fast forward through commercials if you’re watching a previously recorded program.

Q. Can I “bookmark” a program I have recorded?

A. Yes! When you stop playback of a recorded program, it will stop where you left off. To continue watching the program, select Resume or Restart from the Action Icons.

Q. On occasion, a recording starts a minute or two after the program has begun. Why?

A. The DVR timer is synchronized with the program guide time. If a broadcaster starts the program a minute earlier than the program guide’s scheduled time, the DVR will miss that first minute. You can program your DVR to start early or end late by adjusting your Recording Options.

Q. Only part of my program recorded. Why?

A. If the beginning of the program did not record, you may set it to record after the program began. If the end of the program did not record, the DVR may have reached its storage capacity before it was able to record the entire program.

Q. Do Parental Locks work with DVR?

A. Yes. Parental Locks restrict viewing of recorded programs. If you schedule a recording for a program you have

Locked, the program will be recorded, however audio is muted and no video will appear while the program is recording. A restricted notice remains on screen allowing you to enter your PIN to view the program during the recording. Once the program has been recorded, you can access it from My Recordings. Just enter your PIN to view.

Note: You can also set Parental Locks on recorded programs. Use the LOCK button on your remote or Icon after you have selected the program from My Recordings or you can select the Lock Icon from an Information Screen.

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Managing Your Recordings (Optional Feature)

Q. How many hours of programming can I store on my DVR?

A. Recording capacity depends on the video format that is being recorded. Your DVR can record up to 25 hours of analog, between 30 and 60 hours of digital programming, or up to 12 hours of High Definition programming. See the “Managing Your Personal Video Library” section in this manual for more information.

Q. How long can I keep My Recordings?

A. You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones.

Q. How will I know when I’m almost out of recording space?

A. An on-screen message will appear advising you when recording space is low (80% full) or full. You can also manually delete recordings and manage recording space from the recorded program’s Information Screen.

If you are recording a program and run out of recording space, the recording will stop. You can always see how much recording space is available from My Recordings. You can also manually delete recordings and set your DVR to automatically delete recorded programs when space is needed. See:“Managing Your Personal Video Library”.

Q. Does the DVR automatically delete programs when the record space is full?

A. Only if you set it up that way. The DVR will automatically delete programs if you tell it to do so by setting the programs to be deleted when space is needed. When the record space is full, the oldest recordings that you have set to be deleted, will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can set them so that they are only deleted by you.

Controlling Live TV (Optional Feature)

Q. How long can I pause live TV?

A. You can pause up to 90 minutes of standard programming; less with analog and HD programming.

Q. How far back can I rewind live TV?

A. You can rewind up to two hours of standard TV programming as long as you were tuned to the same channel.

Q. Can I use Instant Replay?

A. Yes. If your remote control is equipped with a REPLAY button, press it to Instantly Replay the last 15 seconds of the program. If there is no REPLAY button, use the PAGE

6 button on your remote.

Q. If I’m watching a program in progress and want to record it, can I record from the beginning?

A. No. Currently, the DVR begins recording at the point in the program you pressed RECORD .

Q. How can I catch up to the live point of a program after I’ve paused it?

A. Press the LIVE button (if available) or the

6 button on the remote. Or, you can FAST FORWARD to the point of live programming. The on-screen indicator will display “LIVE”.

Troubleshooting

Q. Why doesn’t the set-top box respond when I press the keys on my remote?

A. Make sure your remote is in the Cable mode. Press the CABLE button on the remote.

Q. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?

A. No. These items will not be lost if the terminal loses its power.

Q. Nothing happens when the MENU button is pushed, but I can change the channel up and down.

A. If the terminal was just installed, it takes approximately 15-30 minutes for the guide to be downloaded to the set-top. If after 15-30 minutes nothing happens, unplug the terminal, plug it back in and wait another 15-30 minutes.

If i-Guide still does not appear, contact your cable company.

Q. I can’t see the edges of the i-Guide screens.

A. Select the Adjust Screen Position option from the Setup screen. Press the

5634buttons until the arrows on the screen are centered.

Q. The guide has locked up. Neither the buttons on the remote, nor the buttons on the terminal itself work.

A. Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call your cable company.

Q. I have no video, a snowy picture, or I cannot tune to any of the digital channels.

A. Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4).

Also, make sure you are actually controlling the cable terminal (press the CABLE button on the remote).

Q. Why won’t my remote control respond when I press a button?

A. Go through this quick checklist to determine the problem:

1. Press the CABLE button on the remote to make sure it is in Cable mode. Try using the remote again.

Move to Step 2 if necessary.

2. If the remote is still not functioning correctly, press the CHAN

56button on the front of the terminal. If the channel changes, there is a problem with the remote control. The batteries or the remote control itself may need to be replaced.

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54

Q. There are no listings in i-Guide, or the words “To Be Announced” appear in the listings screens.

A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is plugged in and running. Wait 15-30 minutes as the channels and program data start to fill in.

Q. I have a message on my screen that says ‘This feature is currently being restored.’ What does this mean?

A. This screen appears if you try to access a feature that is not available because the set-top box has not received all the necessary data. This most commonly happens following a power loss.

Q. I have a message on the screen that says “This channel should be available shortly.” What does this mean?

A. This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30 minutes, call your cable company.

Q. What do I do if I am stuck in a screen or menu I do not understand and want to get out?

A. You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button to back up one screen at a time.

Q. The displayed listing information or pricing information is incorrect.

A. Although i-Guide checks all data thoroughly before it is sent to your home, programmers do sometimes change their schedules at the last minute without letting us know. Please report erroneous data to your cable company.

Q. What happens to my DVR recordings if my digital cable box temporarily loses power?

A. All recordings that were saved prior to the power loss are preserved, as well as future recording schedules. You miss only the recordings scheduled to be recorded while the power was out.

Note: If you experience continued problems with your cable box, remote control or program listings, please contact your local cable company.

Motorola DCT2000 User's Reference Manual 56 Pages

Motorola DCT2000 User's Reference Manual

A22

inside i-Guide

™

User’s Reference Manual

The Power of i.

Table of Contents

Welcome to The Power of i

.

Digital Cable Box

Motorola DCT6208

Recording Capacity

The DCT6208 Front Panel

The DCT6208 Back Panel

Important Safety Instructions

Motorola DCT2500

The DCT2500 Front Panel

The DCT2500 Back Panel

Important Safety Instructions

Motorola DCT2000

The DCT2000 Front Panel

Important Safety Instructions

Basic i-Guide Navigation Tips

Remote Control Features

Lock

Help

Exit

Guide

Day*

Numbers

Music

VCR Controls

Info

Arrows

CHAN

OK

MENU

LAST

FAV

PAGE

Your Access to Digital Cable

Main Menu

On-Screen Program Guide

Quick Menu

Search Categories and Listings

TV Listings

Navigating Listings

Listings By Channel

A-Z Title Search

Adult Programming

Program Information

Action Icons

Guide Symbols To Know - Action Icons

Reminders

Setting Reminders

Reminder Options

Smart Channel Surfing (Flip & Mini Guide)

Flip

Mini Guide (Browse)

Digital Music

Local Weather

Messages

Parental Locks and Purchase PINS

PINS Setup

Parental Locks Setup

View Locked Programs

Bypass or Clear Locks

Restore Locks

Favorites

Setup

Guide Setup

Cable Box Setup

Audio Setup

Screen Position Setup

Text Language Setup

Digital Pay-Per-View (Optional Feature)

Ordering Pay-Per-View

Ordering Pay-Per-View By Phone

Ordering Pay-Per-View Packages