BELGACOM DDS 200 User manual

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FR-2-couverture.fm Page 1 Mardi, 12. août 2003 10:30 10

Belgacom DDS 100 / DDS 200

Belgacom Forum

TM

700

User manual

ATIMU000-005 how

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ATIMU000-001

User manual how

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Thank you for choosing the DDS 100 or 200: this is a reliable telephone designed to make life easier.

To find out the essential functions of the DDS 100 or 200, we suggest that you read carefully the first chapters of this guide.

The availability of certain functions described in this guide may depend on the version or configuration of your system.

If in doubt, consult the person responsible for your system.

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1.

2.

3.

Contents

Toc

Precautions for use . . . . . . . . . . . . . . . . . . . . . . p.8

Your telephone . . . . . . . . . . . . . . . . . . . . . . . . . p.10

Display and corresponding icons . . . . . . . . . . . p.12

1.1

Status icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12

1.2

MENU icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

1.3

Call icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14

1.4

How to read this guide . . . . . . . . . . . . . . . . . . . . . . . . . . p.15

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . p.16

2.1

Installing the battery in the telephone . . . . . . . . . . . . . . p.16

2.2

Charging your telephone battery . . . . . . . . . . . . . . . . . . p.17

2.3

Switching on your telephone . . . . . . . . . . . . . . . . . . . . . p.18

2.4

Accessing the MENU and navigating. . . . . . . . . . . . . . . . p.19

Using your telephone . . . . . . . . . . . . . . . . . . . . p.20

3.1

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20

3.2

Calling from your personal directory (Individual

number) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20

3.3

Calling your correspondent by name (company

directory). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21

3.4

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

3.5

Redialling* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

3.6

Requesting automatic callback if internal number is busy p.23

3.7

During a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

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6.

Contents

During a conversation . . . . . . . . . . . . . . . . . . . . p.26

4.1

Make a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26

4.2

Receiving a second call . . . . . . . . . . . . . . . . . . . . . . . . . . p.27

4.3

Switching between two calls (Broker call) . . . . . . . . . . . p.28

4.4

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29

4.5

Three-way conference with internal and/or external

correspondents (conference) . . . . . . . . . . . . . . . . . . . . . p.30

4.6

Placing an outside call on hold (parking) . . . . . . . . . . . . p.31

4.7

Store a number* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32

Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33

5.1

Answering a general bell . . . . . . . . . . . . . . . . . . . . . . . . . p.33

5.2

Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34

5.3

Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.35

5.4

Diverting hunting group calls . . . . . . . . . . . . . . . . . . . . . p.36

5.5

Sending a written message to an internal correspondent p.36

5.6

Send a voice message copy . . . . . . . . . . . . . . . . . . . . . . . p.38

5.7

Sending a recorded message to a number / a

distribution list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.40

Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p.42

6.1

Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . p.42

6.2

Diverting calls to your voice mailbox . . . . . . . . . . . . . . . p.42

6.3

Consulting your voice mailbox . . . . . . . . . . . . . . . . . . . . p.43

6.4

Activating/deactivating the personal assistant . . . . . . . . p.45

6.5

Personal assistant: reaching you with one number only p.46

6.6

Diverting calls to another number (immediate

diversion). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.48

6.7

Different types of diversions Example of diversion on

busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.49

6.8

Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . p.50

6.9

Consulting messages left while you were away . . . . . . . p.51

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Contents

Programming your telephone . . . . . . . . . . . . . p.52

7.1

Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . p.52

7.2

Customising your voice greeting . . . . . . . . . . . . . . . . . . p.53

7.3

Modifying your personal code . . . . . . . . . . . . . . . . . . . . p.55

7.4

Adjusting the audio functions . . . . . . . . . . . . . . . . . . . . . p.56

7.5

Activating headset mode. . . . . . . . . . . . . . . . . . . . . . . . . p.59

7.6

Adjusting your telephone functions . . . . . . . . . . . . . . . . p.60

7.7

Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . p.61

7.8

Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.62

7.9

Programming your personal directory (Individual

number) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.63

7.10 Modifying a card in the personal directory . . . . . . . . . . p.64

7.11 Programming an appointment reminder . . . . . . . . . . . . p.65

7.12 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . p.66

7.13 Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . p.66

Using the telephone in GAP mode . . . . . . . . . p.67

8.1

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.67

8.2

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.67

8.3

Calling from your personal directory . . . . . . . . . . . . . . . p.68

8.4

Redialling the last number dialled (redial). . . . . . . . . . . . p.68

8.5

Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . p.68

8.6

Sending a calibrated cut-off . . . . . . . . . . . . . . . . . . . . . . . p.68

8.7

Programming your personal directory . . . . . . . . . . . . . . p.69

8.8

Modifying a name or number . . . . . . . . . . . . . . . . . . . . . p.70

8.9

Deleting a card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.71

8.10 Customizing and adjusting your telephone . . . . . . . . . . p.72

8.11 Adjusting your telephone functions . . . . . . . . . . . . . . . . p.74

Registering the telephone. . . . . . . . . . . . . . . . . p.75

9.1

Registering the telephone on a system for the first time p.75

9.2

Registering the telephone on other systems . . . . . . . . . p.77

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11.

Contents

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.80

10.1 Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.80

10.2 Characteristics of the mains power adapter . . . . . . . . . p.80

10.3 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.81

10.4 Headphone / external microphone . . . . . . . . . . . . . . . . p.82

10.5 Cleaning your telephone. . . . . . . . . . . . . . . . . . . . . . . . . p.82

10.6 Transporting and protecting your telephone . . . . . . . . . p.82

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.83

Declaration of compliance . . . . . . . . . . . . . . . . p.85

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ATIMU000-002

8

Precautions for use howtoc

Coverage area

The DECT functions provided by your Belgacom system allow user mobility management via DECT cordless telephones.

Radio coverage of the Belgacom system is ensured by a network of radio terminals. The coverage area of a radio terminal is called a cell.

• Mobility:

A user can make or receive calls in any cell.

• Radio transfer:

This function enables the user to move during a conversation and go from one cell to another. The transfer takes place automatically and has no effect on the conversation. In some cases, slight crackling may be audible at the moment of transition.

Use of approved DECT equipment

This DECT telephone is designed to be used with a private automatic branch exchange (PABX) without an Belgacom wire.

The CE symbol means that this product is compliant with current Community directives, more especially the following directives: n

89/336/CEE n

73/23/CEE n

1999/5/CE

Electromagnetic Compatibility

(low voltage)

(R&TTE)

Pursuant to directive 1999/5/CE (R&TTE) published in the Official Journal of the

European Community of April 7, 1999, these items of equipment use the DECT harmonized frequency spectrum and can be used in all the countries of the

European Community, in Switzerland and Norway.

No guarantee is given concerning possible interference affecting DECT equipment, due to other authorised utilisation of the radio frequencies concerned.

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9

Precautions for use

Operating conditions

The following conditions must be respected, notably concerning the use of radioelectric frequencies:

• DECT equipment can only be used to establish links between fixed points if these links are temporary and the equivalent isotropically radiated power at the antenna is less than 250 mW.

• This telephone is specially designed for use with an Belgacom system such as is described in the manual.

• As this telephone complies with the GAP standard, it can be used in simplified mode on another DECT/GAP system (other PABX or private residential base station). Utilization in GAP mode involves a particular mode of operation that can lead to functional limitations for which no claims will be considered under the terms of the guarantee.

• Do not expose your telephone to severe conditions (rain, sea air, dust, etc.).

• Correct operation of your telephone is not guaranteed at temperatures outside the range -10°C to +45°C.Between -5ºC and -10ºC the display may not be readable. This is a temporary phenomenon and does not affect the performance of your telephone in any way.

• You must not switch on or use your telephone near gas or inflammable liquids.

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ATIMU000-008

Telephone

10

Your telephone

Headset socket n

Erase a character n

Return to previous menu n

Delete an entire field (long press) n

Hang up n

Return to first screen n

Switch off ringer n

Lock/unlock keypad (long press) n

Activate/disable the vibrator

(1)

(long press) n

Company directory n

Customizing your telephone

(long press)

(2)

Microphone

(1)

Depending on model

(2)

Special case: from the personal directory, the long press enables a directory card to be created or modified

Light

• Ex

(r n

A n

A n

N n

A n

L n

R

B

(d n

A lo n

A ch n

S n

R a

Telephone generated et socket se a character urn to previous menu ete an entire field(long press) ng up urn to first screen tch off ringer k/unlock keypad (long press) tivate/disable the vibrator ong press) mpany directory tomizing your telephone g press)

(2) phone nding on model al case: from the personal directory, the long press a directory card to be created or modified

Light

• Exit from radio field

(rapid flashing) n

Adjust audio volume n

Access MENU n

Navigate n

Apply n

Lift the receiver n

Redial (long press)

Broker call

(during enquiry call) n

Activate/deactivate loudspeaker n

Activate mute on hands free charger n

Switch on / off (long press) n

Rapid access to ringer adjustment

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ATIMU010-005

ATIMU010-010

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1

Display and corresponding icons

Other Features 1 line of status icons and 3 lines of 16 alphanumeric characters. The DDS

200 also has a back-lit display and keypad.

1.1

Status icons

The status icons are displayed on the welcome screen and indicate the status of the telephone.

Battery charge level

Initializing the voice mailbox / Consulting information

Programmed call-back time

Call diversion activated

Vibrator active (DDS 200)

Ringer active

Ringer disabled

Radio reception quality

You can obtain details on the status icons from the tooltips that appear on the welcome screen when you use the navigator:

Battery full power

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1.2

MENU icons

The MENU is accessible from the welcome screen by pressing the OK key.

(OK: )

It provides access to all the functions available on your system.

Directories: manage your personal directory and access the company directory.

Redial: call back the last number dialled.

Divert: divert your calls to another number.

Mailbox: consult and send voice and text messages.

Call pick-up: answer a call intended for another telephone.

Appointment: program a call-back time.

System lock: prohibit outgoing calls and modification of the programming.

Customizing the telephone: program your voice mailbox, select the ringer tune, language, etc.

Adjustment: adjust contrast, activate or deactivate the beeps, lighting, etc.

System selection

Installation

1

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Dis

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1

1.3

Call icons

Making a call

Answering a call*

In conversation*

Call on hold*

Accessing the directories

Transferring a call

Switching to DTMF signals

Setting up a conference

Putting on common hold

Parking an external communication

* In the event of a multiple call, the icons are given indices to represent the different correspondents

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1.4

How to read this guide

Press briefly on the navigation key to access the MENU and to confirm.

Move the navigation key up or down.

Move the navigation key to the left or right.

Use the keypad to enter digits and letters.

Description of an action or context.

1

Important information

These symbols can be supplemented by small icons or texts. All default or customized function codes are given in the table of codes in the appended sheet.

The features described in this manual and indicated with an asterisk (*) can only be accessed with some software versions.

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Dis

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2

Getting started

Other

2.1

Installing the battery in the telephone

• Installing the battery in the telephone

16

Position the battery in the slide following the mark on the label

• To remove it

Slide it until it clicks into place

16

Slide the battery towards the bottom of the telephone

Remove it from the slide

The DDS 100 functions exclusively with the Ni-Mh battery, and the DDS 200 with the Li-Ion battery.

ATIMU020-020

2.2

Charging your telephone battery

17

Connect the charger and place the telephone in the charging holder

Battery being charged*

Recharge your telephone battery regularly. The telephone can be on or off when recharging the battery. If the telephone is to remain unused or out of its charger for several weeks, remove the battery and store it separately.

* battery charged in 3 hours or 5 hours, depending on the model.

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17

Get

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2.3

Switching on your telephone

Switch on

(long press)

Wait a few seconds

(about 3s).

MARTIN Paul

Wed 24 May 16:30

Your telephone is switched on

If the display fails to light up or the battery icon is flashing, recharge the battery.

If the radio reception icon doesn’t appear on the telephone display :

• Check that you’re in an area covered (if you’re not, move close to a radio terminal).

• Check that the telephone is properly installed in the system (consult the PABX manager).

If the display indicates: 'System 1 — Auto install ?', see paragraph 'Registering the telephone' or contact your installation technician.

Switching off your telephone:

Press the switch on/off key (long press).

(switch on/off : )

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ATIMU020-040

2.4

Accessing the MENU and navigating

The MENU is accessible from the welcome screen by pressing the OK key.

19

MARTIN Paul

Wed 24 May 16:30

Accessing the functions:

Apply

Select a function in the

MENU

Apply mbx greeting

OK?

You can move horizontally along the various icons within the function

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19

Get

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3

3.1

Using your telephone

Other

Making a call

Dial Send the call

John in conversation

Transfer

Speak

3.2

Hang up

To make an external call, dial the outside line access code before dialling your correspondent's number.

Calling from your personal directory (Individual number)

Select the

'Directories' function

Apply

Pers Sp Dial

Directory

Confirm access to

'Pers Sp Dial'

1-JOHN

2-PAUL

3-

Select the name of the person you wish to call

Send the call

The call can be sent directly from the list of names by dialling the number of the card.

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ATIMU030-030

21

3.3

Calling your correspondent by name (company directory)

Pers Sp Dial

Directory

Select 'Directory' Select the


Type surname :

Apply

Apply Enter the first letter of your correspondent's surname*

Select the desired name

Send the call

* If several names come up, you can refine the search by entering the successive letters (second, third, etc.) of the name you are looking for.

Press 1 when you do not know one of the letters of the name.

For fast access to this function from the home screen page, press the directory key. (directory: )

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Usi

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3

3.4

Receiving a call

Sophie is calling

You are receiving a call

Sophie in conversation

Transfer

Speak Lift the receiver

Hang up

The ringer does not ring if:

. the vibrator is active, the vibrator active icon is displayed on the screen saver.

. the ringer is disabled, the ringer disabled icon is displayed on the screen saver.

Disabling the ringer:

Press the hang up key when your telephone rings: it is still possible to answer by pressing the unhook key.

)

3.5

Redialling*

Select the 'Redial' function

1-JOHN

2-PAUL

3-0123456789

Select the No. in the last ten issued

Apply

Send the call

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3.6

Requesting automatic callback if internal number is busy

The telephone of the internal correspondent you are trying to contact is busy, and you want the person to call you back as soon as they are free.

Sophie

Please wait

Cback

MARTIN

Wed 24 May 16:30 active Callback

Confirm the function

To cancel the automatic callback request, enter the 'Cancel automatic callback' function code.

3

23

Usi

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3

3.7

During a call

During a call and without losing the connection, there are several ways to access the options offered by your system, using:

• the list of icons at the top of the screen

• the list of items at the bottom of the screen

24

Sophie in conversation

Transfer

2nd Call

Send MF Code

Conference

Manual Hold

Parking

Call in progress

Slot for second call

(reception of a call: waiting: )

Directory

Transfer

Put through a second call

Voice frequency

Call transfer

Common standby

Camp-on (external call)

ou call

24

25

• Example: sending DTMF signals

During a call, you sometimes have to send DTMF signals, for example, for a voice message service, an automatic switchboard or when remotely consulting an answering machine:

0123456789 in conversation

Transfer

In conversation


Send MF Code?

Select the 'Send MF

Code' icon

Apply


Send MF Code?

All digits dialled are then sent in DTMF

To deactivate the function, from the Send MF code screen, re-enable.

3

25

Usi

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4

4.1

During a conversation

Other

Make a second call

Paul in conversation

Transfer

102

Number?

Dial the number Send the call


Transfer

The first call is on hold Hang up the ongoing call

You can also call a second correspondent by selecting the icon or 2nd call text, or else by using your personal directory or the company directory.

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ATIMU040-020

27

4.2

Receiving a second call

You are in conversation and a correspondent is trying to contact you:

Paul is calling


Transfer

The caller’s name is displayed for 3 seconds, and a beep is sent

Lift the receiver


Transfer

The first call is on hold Hang up the ongoing call

Over 3 seconds, move with the navigate-left-right key to the receiving a second call icon, to see the identity of the second caller (and off-hook if necessary)

( navigate-left-right: , Receive second call: , Lift

2 the receiver: )

4

27

Dur

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4

4.3

Switching between two calls (Broker call)

During a call, to recover the correspondent on hold:


Transfer


Transfer

Recover the correspondent on hold

You can establish the identity of the waiting call without taking it by using the navigate-left-right key. (navigateleft-right: )

28


Transfer


Transfer


John on hold

Retrieve?


28

ATIMU040-040

29

4.4

Transferring a call

To transfer your correspondent to another person:

Number?


Transfer

102

Dial the destination number


Transfer

You are in conversation with the destination number

Confirm the

'Transfer' option

After dialling the destination number, you can transfer the call directly without waiting for your correspondent's reply by validating the 'Transfer' option.You can initiate the transfer by using the icon or the 'Transfer' text.The transfer between two external correspondents and the transfer by pressing the hang-up key depend on the system configuration.

4

29

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30

4

4.5

Three-way conference with internal and/or external correspondents (conference)


Transfer


Conference?

Select

'Conference'

John, Paul

Conference

Conference?

Apply You are in conference mode

To cancel the conference, press the OK key. This will put you back to the other party. (OK: )

30

ATIMU040-060

4.6

Placing an outside call on hold (parking)

You can park an outside correspondent in order to take the call on another set.


Transfer


Park call?

You are holding an external

Select the 'Parking' icon conversation

Your correspondent is parked and hears the hold melody.

To recover your parked call:

Apply

4

31

Select the function 'Call pick-up'

Apply

Parking

OK?

Select the icon

'Reconnection (call park)'

Apply

Dial the number of the set that originated parking


Transfer

You are in conversation

If the parked call is not recovered within a preset time (by default 1 minute 30), it is directed to the operator.

31

Dur

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32

4

4.7

Store a number*

To store the displayed number in the personal directory while a communication is in progress:


Transfer

Select the


Apply

Pers SP Dial

Directory

»Pers SP Dial

Confirm access to

'Pers Sp Dial'

Apply

1-............

2-............

3-............

Select the chosen card

MARTIN

Name?

Apply

Enter the name* Apply

(twice)

*To key in the name: the keys in the keypad include letters that you can display by pressing them successively.

Example: press '8' twice to display the letter 'U'.

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33

5

Sharing

Other

5.1

Answering a general bell

When the operator is absent, incoming external calls are diverted to a general bell.

You can answer these calls:

Select the 'Pick-up' function

Ans Gen Bell

OK?

Select the 'Answer

general bell' function

Apply

Confirm to take the call

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ATIMU050-020

5

5.2

Call pick-up

You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.

34


Apply

Pick-up Ind

OK?

Number?

. . . . . . .

Confirm access to

'Terminal call pick-up'

Enter number of ringing telephone

If the telephone ringing is in your own pick-up group:

Apply


Apply

Pick-up Grp

OK?

Select the 'Group call

pick-up' icon

Apply

The system can be configured to prevent call pick-up on certain telephones.

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35

5.3

Password

Hunting group call:

Some extensions can be associated to form a group. You can contact any one of them by dialling the group number.

Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.

Temporary exit from your hunting group:

Display of exit acceptance

Code of the

'Group exit' your group number function

Return into your group:

Lift the receiver

Display of exit cancellation

Code of the

'Return to

group' function

Group No.

Lift the receiver

5

35

Sha

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5

5.4

Diverting hunting group calls

You can divert your own group calls:

Diversion acknowledgement is displayed

Code of the

'Group call diversion' function

No. of diversion telephone

Lift the receiver

To cancel this function, refer to chapter 6 'Cancelling all diversions'.

5.5

Sending a written message to an internal correspondent

Select the 'Mail' function

0 Text mail

OK?

Select the 'Text mails' icon

Apply

Apply

CALL ME BACK

OK?

Select the message to be sent

Apply

Number?

. . . . . . .


Apply

36

37

The following 27 predefined messages exist:

1 Call me back 15 MEETING ON xx.xx.xx (*)

2 Call me back tomorrow 16 MEETING ON xx.xx.xx AT xx: xx (*)

3 CALL ME BACK AT xx: xx (*) 17 Out for a while

4 CALL BACK xx.xx.xx (*)

5 Call the attendant

6 Call the secretary

7 I will call back at _:_ (*)

18

19

Absent for the rest of the day

ABSENT, BACK AT xx: xx (*)

20 ABSENT, BACK ON xx.xx.xx AT xx: xx (*)

21 ON VACATION, BACK ON xx.xx.xx (*)

8

9

Use paging

Please fetch your fax

22 External meeting

23 EXTERN MEETING, BACK ON xx.xx.xx (*)

24 I am in room nr __ (*) 10 Please fetch your mail

11 Please cancel your forwarding 25 In a meeting - do not disturb

12 Visitors are waiting 26 At lunch

13 You are expected at reception 27 Indisposed

14 MEETING AT xx: xx (*) (*) Messages to be completed using numeric keypad

If selected message has to be completed:

CALL BACK

XXXXXXXX

OK?

Confirm access to the message to be completed

CALL BACK

. . . . . . .

OK?

Complete the message Apply

When editing a message to be completed you can use the delete key to delete any characters key ined. (delete:

C

)

5

37

Sha

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38

5

5.6

Send a voice message copy

Personal code

Confirm access to the

'Mail' function

Apply

1 voice mail

OK?

Confirm access to the voice mailbox

Read a msg

New 1 Old 4

OK?

Select the message to copy

01/05 107

10 May 9:15

Send copy?

Apply

Number?

. . . . . . .

Number or name of the recipient or list

Apply

Send copy

OK?

*

Apply

Apply

01/05

150

Confirm?

38

39

* To record a comment

Send copy

OK?

Rec comment

OK?

Apply

Record

OK?

Start recording Apply

Recording ...

Stop?

Recording in progress

Apply

Please confirm

OK?

Apply

While recording a comment you can select other functions using the navigate-up-down key

(navigate-up-down: )

5

39

Sha

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5

5.7

Sending a recorded message to a number / a distribution list

40


'Mail' function

OK?

Confirm access to the voice mail

Send a msg

OK?

Apply

Number?

. . . . . . .

No. or name of the recipient or the list (000 -

050) *

Apply

Apply

01/05

150

Confirm?

Select the message to be sent

Apply

* Distribution lists:

• 000: the message is sent to all voice mailboxes

• 001 to 050: the message is sent to a group of voice mailboxes

40

41

• To record the message

Record

OK?

Start the recording Apply

Recording ...

Stop?


Apply

Please confirm

OK?

send message Apply

While the message is being recorded, you can select other functions with the navigate-up-down key.


5

41

Sha

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6

Keep in touch

Other

6.1

Selecting calls to be diverted

This function enables you to select the calls to be diverted. These can be: external calls, internal calls (local) or all calls.

42

Select the 'Diversion' function

Apply

All calls

Extern calls

Local calls

Select the 'List of calls' icon

Select the type of call Confirm the to divert selection

6.2

Diverting calls to your voice mailbox

Return to idle


Div Imm VMU

OK?

Select the 'Diverting to

your voice mailbox' icon

Apply

Apply

42

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43

6.3

Consulting your voice mailbox

When you have received a message, the Message icon is displayed on the welcome screeen.

(Message: )


'Mail' function

1 voice mail

OK?

Confirm access to the voice mailbox display number of new and old messages

Personal code Apply

01/05 107

10 May 9:15

Play new?

Apply

6

43

Ke

6

• To access voice mail functions

You can move horizontally along the various icons.

44

01/05 107

10 May 9:15

Play new?

Listen to the messages

Erase the current message

Call back the person who left the message

Send a copy of a message

Pause while listening to the message

Go back 10 seconds

Go forward 10 seconds

44

ATIMU060-040

6.4

Activating/deactivating the personal assistant

As well as leaving a message in the voice mailbox, the personal assistant directs the caller to an extension number, an outside number, a DDS or the switchboard.

6

45

Select the 'Customizing your

telephone' function perso assist

OK?

Select the 'Personal

Assistant' icon

Apply

Apply

Forward ON

Forward OFF

Select active/inactive as you wish

Apply

If the personal assistant and immediate forwarding are activated simultaneously the personal assistant functions are deactivated for as long as the forwarding function remains active.

45

Ke

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46

6

6.5

Personal assistant: reaching you with one number only

Select the 'Customizing

your telephone' function perso assist

OK?

Select the

'Personal

Assistant' icon

Menu

OK?

Select the 'Menu' icon

Apply

Apply

Apply

46

47

• To select the type of forwarding

Internal Nb

Modify?

Enter the name of a colleague or your assistant or any other name

OR

OR

External Nb

Modify?

Key in an outside number

Mobile Nb

Modify?

Key in the number of your DDS

Apply

Apply

Apply

OR

Number?

. . . . . . .

Dial the number

Choice ON

Choice OFF

Activate/deactivate the transfer to the switchboard

Apply

Apply

6

47

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ATIMU060-060

6

6.6

Diverting calls to another number (immediate diversion)

The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).

48


Number?

. . . . . . .

Div Imm

OK?

Confirm access to immediate diversion


Apply

Apply

You can continue to make calls while your telephone is diverted.

General remark concerning diversions: you can only activate a single diversion on your telephone.

Programming a new diversion will cancel the previous one.

48

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49

6.7

Different types of diversions Example of diversion on busy

• Different types of diversions

You can initiate different types of forwarding from the call forward list. (call

forward list: ) n

Div Busy When you are in conversation, all your calls are diverted to the number you choose.

n

Div DND Your telephone is momentarily inaccessible to all incoming calls.

n

Div Follow Your calls follow you when you are at another set.

n

Div to Pag Your calls are diverted to your portable radio paging receiver.

• Example of diversion on busy


Number?

. . . . . . .

Apply

Confirm access to diversion on busy


Div Busy

Div DND

Div Follow

Select the 'List of

diversions' icon

Apply

6

49

Ke

ATIMU060-080

50

6

6.8

Cancelling all diversions


Div Cancel

OK?

Select the 'Diversion

cancellation' icon

Apply

Apply

50

ATIMU060-090

51

6.9

Consulting messages left while you were away

When you have received a message, the Message icon is displayed on the welcome screeen.

(Message: )


'Mail' function

2 Text mail

OK?

Select the 'Text mails' icon

Apply

150

20 May 16:30 2/4

Read a msg?

Select the desired message

<Message>

Confirm to read it

Call

Read the message

While the message is being read you can select other functions with the navigate-up-down key.


6

51

Ke

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52

7

Programming your telephone

Other

7.1

Initializing your voice mailbox

You can use the Message icon on the welcome screen to initialize your voice mailbox. (Message: )

Init your voice mail

Apply

Enter your password and record your name in accordance with the spoken instructions

Your personal code is used to access your voice mailbox and to lock your telephone.

52

ATIMU070-020

7.2

Customising your voice greeting

You can replace the greeting message by a personal message.

53 mbx greeting

OK?

Select the 'Voice-mail

Acceptance'

Record

OK?

Start recording


your telephone' function

Apply

Apply

Apply

Greeting: Dfault

Mode: Record

Custom?

Confirm access to the voice mailbox

Recording ...

Stop?


Apply

Please confirm

OK?

Apply

While recording the message you can select other functions with the navigate-up-down key.


7

53

Pro

7

• To go back to the default message

54


your telephone' function mbx greeting

OK?

Select the 'Voice-mail

Acceptance'

Greeting: Custom

Mode: Record

Default?

Select the 'Default

Message' icon

Apply

Apply

Apply

54

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55

7.3

Modifying your personal code

Your personal code is used to access your voice mailbox and to lock your telephone.


your telephone' function user options

OK?

Confirm access to

'Options'

Old password?

Apply

Password

OK?

Select the

'Password' icon

Enter the old password

New password?

Apply

Enter the new password

Apply Apply

Until your voice mailbox is initialised, the password is

0000.

Each digit of the code is symbolized by an asterisk.

7

55

Pro

ATIMU070-040

7

7.4

Adjusting the audio functions

You can choose the ring melody of your telephone (6 options) and adjust the audio volume (4 levels). A progressing ringing tone (meeting mode) can be used.

• Choose the tune:

56


your telephone' function phone set

OK?

Select the Setting icon Apply

Apply

Ring. Melody

OK?

Select the

'Melody' icon

Apply

Melody 1

Melody 2

Melody 3

Select the melody of your choice

Apply

56

• Adjusting the ringer volume:

57


your telephone' function phone set

OK?

Select the Setting icon Apply

Apply

Ring. level

OK?

Select the

'Volume' icon

Apply

Level 1

Level 2

Level 3

Select the volume of your choice

Apply

• Activate the buzzer or the ringer (DDS 2000):

MARTIN Paul

Wed 24 May 16:30

MARTIN Paul

Wed 24 May 16:30

Long press Vibrator activated and ringer disabled

Long press Vibrator disabled and ringer activated

This key can be used to switch rapidly from the ringer to the vibrator and viceversa.

7

57

Pro

7

• Rapid customizing of the ringer:

Depending on your activity, the ringer settings can be modified via a quick press on the switch on/off key followed by the OK key.

58

Switch off the set?

Switch off the telephone

Activate/disable the vibrator (DDS 200)

Activate/disable the ringer

Activate/disable meeting mode (progressive ringing)

Lock the keypad

Press the OK key to confirm (OK: )

58

ATIMU070-050

59

7.5

Activating headset mode

This mode allows you to answer calls automatically (without doing anything) and to direct the call to the external headset.


your telephone' function

Apply

Headset mode

OK?

Select the 'Headset

mode' icon

Apply

Apply phone set

OK?

Select the Setting icon

OFF

ON

OK?

Select active/inactive as you wish

Apply

7

59

Pro

ATIMU070-060

7

7.6

Adjusting your telephone functions

60

Select the 'Adjustment' function

Apply

Ringer

Keypad beep

Warning beep

Select the function* you want to activate or disable

Activate / disable

Return to

*You can activate or disable the following functions: idle n

Lighting

(DDS 200) n

Bell n

Buzzer

The telephone lights up when you press a key

The telephone rings when a call is received

The buzzer goes off when a call is received

(DDS 200) n

Keypad bleep The phone bleeps each time you press a key n

Error bleep n

Outside area

The phone will bleep each time it detects an error bleep

The phone bleeps if the radio link can no longer be detected n

Standby screen Screen proposed after an idle period

60

ATIMU070-070

61

7.7

Adjusting screen brightness


Contrast: 3/5

Apply

Select the 'Contrast' icon Increase or decrease the contrast

Return to idle

7

61

Pro

ATIMU070-080

7

7.8

Selecting language

62


your telephone' function user options

OK?

Confirm access to

'Options'

Apply

Apply

Languages

OK?

Select the

'Language' icon

Apply

Deutsch

Français

English

Select the language of your choice

Apply

The initial language selection is made automatically by the system.

62

ATIMU070-090

7.9

Programming your personal directory

(Individual number)

Your personal directory can contain up to 10 numbers.

63

Select the


Apply

Pers Sp Dial

Directory

Confirm access to

'Pers Sp Dial'

MARTIN

Name?

Enter the name* Apply

Number?

0123456789

1-............

2-............

3-............

Select the chosen card Confirm

(long press)

Enter the number Apply

*To key in the name: the keys in the keypad include letters that you can display by pressing them successively.

Example: press '8' twice to display the letter 'U'.

7

63

Pro

ATIMU070-100

7

7.10

Modifying a card in the personal directory

64

Select the


Apply

Pers Sp Dial

Directory

Confirm access to

'Pers Sp Dial'

MARTIN

Name?

Move onto the letter to be modified

1-MARTIN

2-SOPHIE

3-VANESSA

Select the card to be modified

Confirm (long press)

Modify the name

Apply

Number?

0123456789

Move to the digit to be modified

Modify the number

Apply

To delete an index card, delete the name and the number by holding down the

64

ATIMU070-110

7.11

Programming an appointment reminder

65

Select the

'Appointment' function

Time?

. . . : . . .

Temp Appt

OK?

Select the 'Permanent

Appointment' or

'Temporary

Appointment' icon

Apply

Enter the time of the appointment

• Temporary appointment: call back within the next 24 hours

Apply

• Permanent appointment: call back every day at the same time

At the programmed time, your telephone rings:

Press hang up or Off-hook to confirm the answer.

If you are in conversation, the display flashes, a tone is sent and you will hear a beep. After a third unanswered call, the temporary call request will be cancelled but the permanent call will remain in memory. If your line is diverted to another number, your call will not follow the diversion.

To cancel your appointment call-back request:

Select the meeting to be cancelled and press the delete key to delete the preset

7

65

Pro

ATIMU070-120

ATIMU070-130

7

7.12

Identify the terminal you are on

The identifier or telephone number are displayed permanently when the telephone is within the radio coverage zone and is not being used (when standby screen not displayed).

7.13

Locking your telephone

This service enables you to prohibit outside calls and any programming changes on your telephone:

66

Select the 'Lock' function

. . . .

Password?

Apply

Locking accepted

Enter your password Apply

Follow the same procedure to unlock your telephone.

Each digit is represented by an asterisk.

To select or modify your telephone interlock code, see paragraph 'Modify your password'

66

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67

8

Using the telephone in GAP mode

Other Your telephone complies with the GAP standard and can be used in simplified mode on another DECT/GAP system (other PABX or indoor relay unit).

Unless otherwise specified, the functions described below are available on your telephone in combination with the mandatory functions provided by your fixed

GAP system.

Automatic transfer between radio cells:

This telephone function enables you to move around between radio relay units, without any break in communications. However, this facility depends on the inherent limitations of the fixed system, notably its ability to manage several radio relays.

Display function:

When a call is made from the telephone, the digits dialled are displayed. When you receive a call, the display indicates the caller’s number or name, if this function is provided by the fixed system.

This utilisation may involve functional restrictions outside the coverage of our guarantee.

8.1

Making a call

John

Speak

01:20 dial number required

Send the call

8.2

Receiving a call

Sophie

You are receiving a call

Lift the receiver

Sophie

Speak

00:50

Hang up

Hang up

67

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ATIMU080-040

ATIMU080-050

ATIMU080-060

8

8.3

Calling from your personal directory

68

Select the 'Directories' function

Apply

1-MARTIN

2-SOPHIE

3-

Select the name of the person you wish to call

8.4

Send the call

Redialling the last number dialled (redial)

Press the unhook key (hold down for a few seconds). (Lift the receiver: )

8.5

Sending DTMF signals

During a call, you sometimes have to send DTMF signals, for example, for a voice message service, an automatic switchboard or when remotely consulting an answering machine. To do this:

Press the star key (hold down for a few seconds). ( star: )

8.6

Sending a calibrated cut-off

The calibrated cut-off activates functions such as transfer to another telephone set.

To make a calibrated cut-off:

Press the 0 key (hold down for a few seconds).

68

ATIMU080-070

69

8.7

Programming your personal directory

Your directory can contain up to 12 numbers.

1-............

2-............

3-............

Select the chosen card Select the 'Directories' function

Apply

1-Edit

2-Delete

3-Call

Apply

MARTIN

Name?

Enter the name (10 characters maximum)

Number?

0123456789

Apply

Apply

Enter the number Apply Return to idle

To key in the name : the keys in the numeric keypad include letters that you can display by pressing them successively. Example: press twice in succession on 8 to display the letter 'U'.

To insert a pause in a number, press the 1 (hold down for a few seconds).

To insert a measured break, press 0 (hold down for a few seconds).

8

69

Usi

ATIMU080-080

70

8

8.8

Modifying a name or number

Select the


Apply

1-MARTIN

2-SOPHIE

3-

Select the card to be modified

Apply

1-Edit

2-Delete

3-Call

Select 'Edit'

MARTIN

Name?

Move onto the letter to be modified

Number?

0123456789

Move to the digit to be modified

Modify the digit

Modify the digit

Apply

Apply

Apply

To delete a character, use the delete key. ( delete:

C

)

70

ATIMU080-090

71

8.9

Deleting a card

Select the 'Directories' function

Apply

1-Edit

2-Delete

3-Call

Select 'Delete'

Apply

Apply

1-MARTIN

2-SOPHIE

3-

Select the card to be deleted

8

71

Usi

ATIMU080-100

8

8.10

Customizing and adjusting your telephone

Choosing your melody:

Select the 'Ringer' function

Apply

Melody 1

Melody 2

Melody 3

Select the melody of your choice

72

Apply Return to idle

Adjusting the ringer volume:

Select the 'Ringer' function

Apply

Volume: 3/4

Select the 'Volume' icon

Increase / reduce the volume

Return to idle

72

Selecting language:

Select the 'Language' function

Apply

Français 1

Deutsch 2

English 3

Select the language of your choice

73

Apply Return to idle

Adjusting screen contrast:


Apply

Contrast: 3/5

Select the 'Contrast' icon

8

Increase / reduce the contrast

Return to idle

73

Usi

ATIMU080-110

8

8.11

Adjusting your telephone functions

74


Apply

Ringer

Keypad beep

Warning beep

Select the function* you want to activate or disable

Activate / disable

Return to idle

*You can activate or disable the following functions: n

Lighting (DDS 200) The telephone lights up when you press a key n

Bell The telephone rings when a call is received n

Buzzer (DDS 200) The buzzer goes off when a call is received n

Keypad bleep You will hear a bleep each time you press a key n

Error bleep You will hear a bleep each time an error is detected n

Outside area bleep The phone bleeps when the radio link can no longer be detected n

Standby screen Screen proposed after an idle period

74

ATIMU090-010

75

9

Registering the telephone

9.1

Other

Registering the telephone on a system for the first time

For the DDS telephone to function, it must be registered on at least one Belgacom or GAP system (registration operation).

If when first switched on the display indicates: 'System 1 — Auto install ?' your telephone has not been registered on any system; consult your installation technician or proceed as follows:

1. Prepare your system for registration (see system installation guide).

2. When the system is ready, the station always displays the starting screen:

SYSTEM 1

Auto install?

Launch

Subscription?

Confirm to install the telephone

Registration can

3. You have two subscription possibilities:

a- If the system does not use an AC code begin

Subscription

Running…

Launch subscription

b- If the system uses an AC (authentication code)

AC Code

. . . . . . .

Configure

AC code ?

Select 'AC' Apply Enter the code

Apply

Launch

Subscription?

Launch subscription

Subscription

Running…

The registration operation can last up to 2 minutes.

75

76

9 n

If the operation has been done correctly (subscription accepted), the telephone is ready to be used and the radio reception quality icon is displayed. ( Radio

reception quality: ) n

If the registration operation has not been successful, the station proposes launching the subscription again.

Launch

Subscription?

Utilization of the telephone in GAP mode can lead to functional limitations for which no claims will be considered under the terms of the warranty.

76

ATIMU090-020

77

9.2

Registering the telephone on other systems

The telephone can be declared on several systems (maximum of 5).

Note: the input is usually reserved for use with your main Belgacom system. You can select the other inputs to register the telephone under another system

(Belgacom or other system).

To make a new registration, when the telephone has already been registered on one or more systems, proceed as follows:

1. Prepare your system for registration (see the system installation manual or consult your installation manager).

2. When the system is ready:

. . . .

Password?

Select the 'Installation' function

Apply Enter the installation password

(314987)

SYSTEM 1

SYSTEM 2

SYSTEM 3

Select a system Apply

SYSTEM 2

Install

Edit name

Select 'Install' Apply

3. You have two subscription possibilities:

a- If the system does not use an AC code

Apply

Launch

Subscription?

Subscription

Running…

Launch subscription

b- If the system uses an AC (authentication code)

9

77

Reg

9

78

AC Code

. . . . . . .

Launch

Subscription?

Select 'AC' Apply

Apply

Launch

Subscription?

Launch subscription

Subscription

Running… n

If the registration operation runs correctly (Subscription accepted), the telephone is ready for use, and the radio coverage icon appears.

n

If the registration operation has not been successful, the station proposes launching the subscription again.

Launch

Subscription?

n

Depending on the type of system concerned, registration may require one or more additional operations on the system.

78

Selecting your telephone system

Your telephone can be programmed to function on 5 different DECT systems

(Belgacom or GAP).

Select the

'System' function

Apply

SYSTEM 1

SYSTEM 2

Lock to any

Select the desired input (the chosen option is indicated by the radio button with a central dot)

9

79

Apply

The selection is retained even after switching the telephone on/off. The selection of a specific system

(SYSTEM...) forces operation on a specific system. This selection must be changed if one wishes to change system.

Selecting 'Lock to any' enables the telephone to connect automatically when it enters a system coverage zone. If the systems programmed in the telephone have common coverage zones, the telephone selects the first system found.

79

Reg

ATIMU100-010

ATIMU100-020

10

Accessories

10.1

Chargers

Other

The 'Basic Desktop' charger includes:

1.

a telephone support,

2.

a mains cable, via an AC/DC adaptor.

80

The 'Voice Desktop' charger includes:

1.

a support with :

- a place for the telephone,

- a loudspeaker and a microphone for use in 'hands free' mode,

- two buttons +/- for volume adjustment.

a mains cable, 2.

via an AC/DC adaptor.

Press the 'loudspeaker' key to cut off or reactivate the microphone. (loudspeaker: )

10.2

Characteristics of the mains power adapter

n

Input: 230V- 50 Hz n

Output: 12V DC - 500 mA

The mains power socket used must be close to the charger/ holder and easily accessible, so that it can be used as an

'on/off' facility.

80

ATIMU100-030

81

10.3

Battery

n

The DDS 200 is supplied with a Li-lon 600 mAh - 3.6V battery.

n

The DDS 100 is supplied with a NiMh 550 mAh - 3.6V battery.

Autonomy of your telephone

On standby in the radio coverage zone

In continuous conversation

Initial charge:

Li-Ion battery

135 hours

15 hours

NiMh battery

120 hours

13 hours

10

Place the telephone in the charging holder

Battery icon flashing

On charge

(minimum 3 or 5 hours)

The battery is charged

Maximum battery performance is only reached after around 10 charge/discharge cycles.

These batteries contain polluting substances: do not dispose of them in a dustbin - take them to a specialized collection point.

81

Acc

ATIMU100-050

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ATIMU100-070

82

10

10.4

Headphone / external microphone

The side of the telephone features a headphone / external microphone socket.

Contact your retailer to find out the characteristics of the various headphone models.

10.5

Cleaning your telephone

Your telephone does not require any particular servicing. However, it may be cleaned using a soft, damp cloth.

Do not use soap or detergent that would risk altering the colours or damaging the surface of the telephone.

10.6

Transporting and protecting your telephone

To avoid losing your telephone, get into the habit of clipping it onto your belt.

Your telephone can also be carried in a protective case.

Various models of carrying case are available. Ask your installation technician for information. It is vital to use the special protective carrying case if your telephone is to be used in an industrial environment (presence of dust, filings, vapours of diverse origins and risk of being dropped). If the telephone is used with a carrying case, the belt clip must be removed.

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83

11

Glossary

Other n

Broker call:

Function enabling the user to switch back and forth between several simultaneous calls.

n

Call transfer:

Function enabling a call to be transferred to another telephone within the system.

n

Common directory:

This directory contains all the speed-dial numbers accessible to the users of the system.

n

Conference:

The conference function allows the user, in contact with two correspondents, to set up a three-way conference.

n

DECT:

European cordless telephone standard: Digital Enhanced Cordless

Telecommunication.

DECT telephone: cordless telephone complying with the DECT standard.

n

GAP (Generic Access Profile):

Specific operating mode defined in the European DECT standard. The telephone

GAP mode is a basic and simplified form of operation compatible with other

DECT GAP systems (other PBX or indoor relay).

n

Hunting groups:

Several telephones grouped under one directory number. A call to this number is directed to one of the free telephones within the group.

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11 n

Intrusion:

Function allowing intrusion into a conversation between two correspondents.

n

Personal assistant:

This facility enables the caller to avoid having to leave a message in the voice mailbox and directs him/her to an extension number, an outside number, a DDS or the switchboard.

n

Parking:

This function places an outside call on hold, for subsequent recovery on another

“authorised” extension within the system.

n

Password:

This password controls access to the programming and terminal locking functions by the user (default password: 0000).

n

Personal directory:

This directory contains the personal numbers of the user of a terminal.

n

Pick-up group:

This function enables you to answer a call ringing on another terminal. Calls can only be picked up within the pick-up group.

n

Broker call:

During a conversation, DTMF codes are sometimes required. These codes are used when a user wants to consult a voice server, access a PABX or remotely consult an answering machine.

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FR-2-couverture.fm Page 3 Mardi, 12. août 2003 10:30 10

Declaration of compliance howtoc

3

We,

Alcatel Business Systems, hereby declare that we assume

Digital terminal DDS 100/200 (Alcatel Reflexes 4076) product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council.

Any unauthorised modification to the product shall render this declaration of compliance null and void. A copy of the original of this declaration of compliance can be obtained by post from:

ALCATEL BUSINESS SYSTEMS

Technical Services - Approvals Manager

1, route du Dr. Albert Schweitzer

F 67408 Illkirch - France

3EH 210 35 UCAB Ed.01

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Technical support for your Forum® telephone exchange

User instructions

.

All the user instructions for our Forum® telephone exchanges are available on the included

CD ROM, and on our Internet site at: www.belgacom.be/pabx .

Diagnosing the problem .

In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service.

To facilitate the diagnosis, please inform the helpdesk operator (1) of these test results.

Our helpdesk can solve certain problems remotely. This will avoid a technician’s visit and reduce repair time considerably.

Problem with a telephone connected to your exchange

1. Reset the telephone by unplugging it and plugging it back in again.

2. Check the connections, cables and the various plugs. Try it out with the cables from another telephone that is working properly.

3. Test the defective telephone in another socket into which a functioning telephone is plugged.

Problem with a cordless DECT telephone

1. Remove and then reinsert the batteries.

2. Ensure that the charger is properly connected.

3. Test the DECT telephone near each of the antennas.

General external or internal communication problem

1. Check that the installation is always powered by 230V.

2. Reset the PABX : press on the button “On/Off” (in top on the right on the front face of the PABX) until the led `POWER' remains lit red.

To wait a few minutes that the system starts again.

Note: the system will be unusable during this phase of restarting

(until 20 min.).

If the problem persists, contact our technical support service.

(1) Contact our technical support service .

If the problem persists after these few tests :

Change your configuration .

To change your installation, add equipment or adapt the programming on your Forum®, contact our Customer Service Department at the following numbers:

– for SMEs and residential customers: 0800/55800

– for large companies 0800/55200

Consult our Internet site www.belgacom.be/pabx or contact our technical support 24/24 at the following numbers:

– for SMEs and residential customers: 0800/55700

– for large companies 0800/55100

Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951

Brussels Register of Legal Entities

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