ESI | 24-Key Digital Feature Phone | Specifications | ESI 24-Key Digital Feature Phone Specifications

ESI 24-Key Digital Feature Phone Specifications
Advanced digital and IP communications servers
ESI Communications Servers represent an innovative approach to digital and IP communications. The science behind
the switch is sophisticated in its simplicity: Design a platform with the flexibility to support digital functionality with the
ability to be configured as a purely IP-based communications system. It’s ideal for any business that wants the familiarity
of digital telephony, the benefits of full IP-to-the-desktop, or anything in-between.
Introduction
ESI Communications Servers come in several models, to handle
everything from the modest call-handling needs of a small business
to the large, customized needs of the enterprise. Each ESI
Communications Server is fully flexible. That means it can support
traditional digital stations, IP-based, or any combination thereof that
1
the customer requires. The largest model, the ESI-1000, supports a
maximum system capacity of 1,128 communications ports.
2
An ESI Communications Server’s backplane , switching matrix, and
main board are designed to allow for a traditional digital installation
or a VoIP configuration in varying capacities. The non-blocking
architecture increases station capacity to a full complement of up to
3
816 telephones.
ESI Communications Servers share many common functions and
features. Their innovative architecture integrates advanced IP
functionalities, such as dedicated IP resources, the ability to support
multiple Integrated VoIP Cards (IVCs), up to 96 Esi-Link channels,
and remotely installed IP Feature Phones.
All ESI Feature Phone models, both digital and IP-based, provide
advanced ESI features. ESI Cordless Handsets come in two sizes,
each of which has three models to provide more connection choices
— Digital, Local IP, and Remote IP. The 48-Key IP Feature Phone II
supports Power over Ethernet (PoE). The optional VIP Softphone
combines the functionality of a 48-Key IP Feature Phone II and the
4
VIP Professional product in one PC-based phone. All ESI IP
Phones are standards-compliant and operate with the customer’s
local area network to promote Quality of Service (QoS). The 48-Key
and 24-Key Feature Phones are available with backlit displays.
An ESI Communications Server provides an ideal, cost-effective
5
upgrade path for several models of ESI’s IVX systems. See
“Migration capability,” page 12, for more details.
1
2
3
4
5
Contents
Advantage summary ........................................ 2
Hardware description ....................................... 3
Features at a glance ......................................... 4
IP telecommunications capabilities ................ 8
Migration capability ........................................ 12
System programming .................................... 12
Specifications and requirements .................. 13
Glossary ........................................................... 16
Color collaterals available
Family brochure: ESI # 0450-1052.
System spec sheets: ESI #s 0450-1055 (ESI-1000);
0450-1056 (ESI-600); 0450-1054 (ESI-200); 0450-1053
(ESI-100); 0450-1148 (ESI-50); and 0450-1149 (ESI-50L).
All downloadable from www.esi-estech.com/brochures.
All ESI documents mentioned herein are available from
www.esiresellers.com (password required).
To support certain ESI Communications Server features — most notably automatic call distribution (ACD) and any IP-related features — the entry-level
ESI-50L must be upgraded to an ESI-50. As a result, a number of descriptions in this document do not apply to the ESI-50L. For a complete comparison
of ESI systems’ features, consult the Technical and Features Comparison Chart (ESI # 0450-0447), downloadable from www.esiresellers.com/tech
(password required).
Except on the ESI-100, ESI-50, or ESI-50L.
See “Capacity constraints,” page 9.
See the VIP Product Overview (ESI # 0450-0608).
IVX E-Class (IVX 128e and IVX 72e) Generation II and IVX X-Class (IVX 128x and 256x).
ESI (Estech Systems, Inc.) • 3701 E. Plano Parkway • Plano, TX 75074 • 800 374-0422 • fax: 972 422-9705
e-mail: info@esi-estech.com • Web: www.esi-estech.com
0450-1076
Rev. D
ESI Communications Servers Product Overview
Advantage summary
Standard features
Note: Maximum capacities shown.
Capacities
System
Caller ID key
•
Distinctive ring for trunks
ESI50L
•
Enhanced Caller ID
1,128
624
300
108
87
48
•
Esi-Dex integrated directories
Trunk ports
240
168
84
42
35
16
DLCs (for T1/PRI)
10
6
3
1
1
0
•
Fax tone detection
Flexible numbering plans
1
2
34
17
8
3
1
0
•
816
408
192
84
52
40
IP stations
Digital stations
816
504
408
336
192
168
72
48
12
32
0
32
•
Recording of calls
•
Shared-office tenanting (maximum of eight tenants)
Analog stations
384
188
56
28
8
8
•
Station redial and callback
4
2
1
1
1
2
0
64
64
24
16
16
16
ESI1000
ESI600
ESI200
ESI100
ESI50
ESI50L
128
32
16 or
24
8
6
6
1,941
1,481
1,229
1,121
258
246
816
408
192
84
52
40
Info./guest
1,000
1,000
1,000
1,000
190
190
Group/
Max. members
64/200 32/64
16/48
16/32
16/32
16/32
On-board
integrated
auto-attendant/
voice mail chs.
Total voice
mailboxes
User
“Specialpurpose”
Voice storage
6
(hrs.)
61
1,200
41
21
1,200
140
or 600
21
21
21
140
15
or 60
15
7
Optional applications
Voice mail
6
•
ESI50
Esi-Link cards
(up to 24 Esi-Link
4
chs./card)
Conference
5
ports
5
Built-in Network Services Processor (NSP)
ESI100
3
4
•
7
ESI200
Station ports
3
Automatic call distribution
ESI600
IVCs
2
Account codes
•
ESI1000
System ports
1
•
The ESI-50 doesn’t support T1.
The ESI-50 has a built-in IVC; it accepts no additional IVCs. The
built-in IVC supports 12 local IP channels, eight remote IP channels,
or a combination thereof whose total can’t exceed 12 IP channels.
See “Capacity constraints,” page 9.
Esi-Link channels are allocated to “reserved” ports; i.e.,
Esi-Link channels don’t reduce CO or station capacity.
Dynamic assignment allows for unlimited combinations up to the
maximum of 16 parties per conference — e.g., 21 three-member
conferences, or four four-member conferences in combination with
two eight-member conferences. Achieves best audio performance
when using digital trunks.
The differing quantities for the ESI-200 and ESI-50 reflect those
models’ Memory Module choices.
•
ESI Presence Management
•
ESI Bluetooth Voice Integration
•
Mirrored Memory Module (M3)
•
Esi-Link IP private networking
•
Power over Ethernet support for IP Feature Phone II
•
Dual-configuration 48-key IP Feature Phone II
(supports local and remote installations)
•
Digital, Local IP , and Remote IP Cordless Handsets
•
Third-party SIP stations
•
VIP (Visually Integrated Phone) and
VIP Professional
•
VIP ACD Supervisor and VIP ACD Agent
•
VIP PC Attendant Console
•
VIP Softphone
•
ESI Personal Programmer
7
8
9
2
8
7
7
7
7
7
9
7
7
7
7
Not applicable to the ESI-50L.
Standard on the ESI-1000; not available on the ESI-100, ESI-50,
or ESI-50L.
See “IP telecommunications capabilities,” page 8.
ESI Communications Servers Product Overview
Each cabinet has a grounding lug and solder terminal
for the connection of a ground wire. It is highly
recommended that all cabinets be grounded to a
common grounding point by “pig-tailing” the ground
wire from one cabinet to the one below it.
Hardware description
System configurations
ESI-1000, ESI-600, ESI-200
Cabinet connection
The largest-capacity ESI Communications Servers —
the ESI-1000, ESI-600, and ESI-200 — are compact,
rack-mounted systems. The maximum configuration of
each consists of one Base Cabinet and the following
number of Expansion Cabinets (maximums shown):
Expansion Cabinets
ESI-1000
5
ESI-600
3
ESI-1000, ESI-600, ESI-200
Connection between cabinets on these models is made
through a SCSI (Small Computer System Interface)
cable, which is shipped with each Expansion Cabinet.
This SCSI cable extends the motherboard from cabinet
to cabinet, creating a common backplane.
ESI-200
1
The ESI-200’s Expansion Cabinet is unique to that
model, while the ESI-1000 and ESI-600 share the
same Expansion Cabinet. If desired, the cabinets may
be wall-mounted, but rack-mounting is the preferred
method of installation.
ESI-100, ESI-50, ESI-50L
Connection between cabinets on these models is made
through a ribbon cable that connects between port
cards in adjoining “piggybacked” cabinets.
ESI-100, ESI-50, ESI-50L
Main board
The ESI-100, ESI-50, and ESI-50L each consists of a
compact Base Cabinet with the same form factor of
ESI’s long-popular IVX products. Each accepts one
Expansion Cabinet through a “piggyback” method.
Typically, these systems’ cabinets are wall-mounted.
The Main Board houses a built-in Network Services
Processor (NSP) for all applications requiring direct
connection of the ESI Communications Server to the
customer’s local area network. These applications
include SMDR, system programming via TCP/IP, and
ESI options such as the VIP family of software
1
applications .
Processing
Processing power is provided by a Motorola® ColdFire®
commercial-grade microprocessor, designed
specifically for 24/7 operation. This device houses
SDRAM for stored program control. It also interfaces
with 3 on-board DSPs that manage the HDD controller,
inter-card communications, and telephony services,
ensuring rapid, dependable communications among all
system resources: trunks, digital stations, and IP
Phones. The ColdFire processor’s model, speed, and
SDRAM capacity vary by ESI Communications Server
model:
Processor
model
ESI1000
MCF5407
ESI600
MCF5407
ESI200
MCF5407
ESI100
MCF5272
ESI50
MCF5272
2
The M3 (Mirrored Memory Module) provides a full,
real-time back-up of system programming data and
voice messages. The M3 is designed with RAID 1
redundancy technology. If the main hard disk drive
controller senses a drive failure, it will automatically
switch to the mirrored drive and continue to run. This
switch of drives initiates an audible alarm with a visual
LED indication on the front panel of the Base Cabinet.
Fully flexible platform
Each ESI Communications Server offers impressive
expansion capabilities. On each model other than the
ESI-50 and ESI-50L, each available card slot accepts
either digital or IP cards, to allow the customer
maximum flexibility in configuration. The ESI-50 comes
with one built-in IVC (which is its maximum capacity for
IVCs); and the ESI-50 and ESI-50L each have the
capabilities of a 482 port card (see “Port cards
supported,” page 14) on the main board.
ESI50L
MCF5272
Speed (MHz)
54
54
54
66
66
66
SDRAM (MB)
128
128
64
32
32
32
Power provisions
For each ESI Communications Server’s capacities,
3
refer to “Advantage summary,” page 2.
Each cabinet is powered by its own power supply.
In rack-mounted installations, a power shelf is available
that provides AC connection for each of the cabinet
power supplies. This reduces the number of AC power
outlets needed to one, instead of one per power supply.
When a UPS system is installed, only one connection
to the UPS must be made from the system, rather than
one from each of the cabinets. The power shelf is
separately fused to protect system components against
erratic power fluctuations.
1
2
3
3
The ESI-50L doesn’t support VIP ACD Supervisor, VIP ACD Agent,
or VIP Softphone.
Standard on the ESI-1000; optional on the ESI-600 and ESI-200; not
available for the ESI-100, ESI-50, or ESI-50L.
See also “Capacity constraints,” page 9.
ESI Communications Servers Product Overview
Features at a glance
Note: For system-by-system details on quantities for
features described in this section, see the
“Advantage summary” on page 2.
An ESI Communications Server combines the power of
a PBX with the ease of use for which every ESI phone
system is renowned. Its feature set, capacities and
scalability ensure:
Availability of all features , functionalities and tools
ESI offers to increase the productivity of an enterprise.
•
Expansion ability to meet shifting demands of
business growth.
Integrated voice mail — A full complement of
practical, easy-to-use voice mail features is standard
on every ESI Communications Server:
•
In addition to its call processing ports, an ESI
Communications Server is configured with built-in
voice mail channels. There is no need to balance
voice mail needs at the expense of a customer’s
call-handling requirements.
•
Voice mail and other message storage are recorded
at the highest grade of voice quality (64-Kbit/
second sampling).
•
Substantial voice message storage ensures
ample capacity for all mailbox users, including
the needs of users enabled with the optional
auto-record feature.
•
Leaving messages for up to 65 mailboxes at once is
™
easy, using ESI’s unique Quick Groups feature.
•
ESI’s Quick Move function enables conversations
to be recorded directly into another user’s mailbox.
At the mailbox user’s option, urgent messages can
be treated with priority and delivered first, instead of
on a “first in-first out” basis.
•
Several different mailbox types — including group,
broadcast, information, cascade paging, Q & A,
and guest mailboxes — support a wide range of
customer applications.
•
Callers forwarded to user or guest voice mailboxes
can reach the called individual at a designated
off-premises “reach me” number.
•
100 branches (six levels deep) to permit the
design of a more natural, caller-friendly answering
environment, including a company directory.
•
Virtually unlimited call routing, including
off-premises transfer.
•
Three-character dial-by-name for callers to search
through the auto attendant directory and all Esi-Dex
directories to find the desired name.
3
– Nine customizable recordings.
•
One or more stations may have a programmable
™
Virtual Mailbox Key on their stations to allow
easy monitoring of a second mailbox.
Shared-office tenanting — Businesses can share a
common telephone system while maintaining a true
separation of various system resources, facilities,
and features:
– Three pre-recorded tracks.
New-message notification can be delivered offpremises to a phone or pager.
•
Flexible conference channels — Each ESI
Communications Server reserves channels for
2
conferencing. These can be dynamically connected in
multi-party conversations up to 16 channels per
conference. Any combination of conference channels
may be joined together, as long as the originating party
is an ESI Communications Server user. All channels
reserved for conferencing are dynamically balanced for
optimum audio performance.
Support for 12 message-on-hold recordings:
•
Each user mailbox is equipped with a Message
Recycle Bin that remembers, and can restore, the
10 most recently deleted messages.
Auto attendant — An ESI Communications Server
provides rich, comprehensive auto attendant features:
1
•
•
™
•
Private or dedicated outside lines by line groups.
•
Distinctive incoming ring assignments per tenant.
•
Separate auto attendant greetings and branches.
•
Individual “dial 0” operators, music-on-hold sources,
and paging zones.
•
Unique day/night modes of operation.
2
1
See the Technical and Features Comparison Chart (ESI # 0450-0447)
for specific feature availability and capacities for all ESI
Communications Servers.
3
4
Dynamic assignment of the conference channels allows for any
combination of members (up to the maximum of 16) per conference
— e.g., on the ESI-1000 or ESI-600, ten four-member conferences
and three eight-member conferences can take place simultaneously.
Not supported by the ESI-50L.
ESI Communications Servers Product Overview
1
Intelligent Call Forwarding™ — Users of an ESI
Communications Server equipped with one or more
1
PRI digital trunk circuits have access to this unique
feature. Users who forward their calls off-premises are
able to view the original Caller ID data of incoming
4
forwarded calls.
Enhanced automatic call distribution — Manage
call overload and increase customer satisfaction with
2
ESI’s standard call center feature. ACD ensures that:
•
Calls are prioritized and routed within designated
departments for quickest possible call handling.
•
Managers and agents receive up-to-the-second
information on queues and wait times via any
48-Key or 24-Key Feature Phone display.
•
Supervisors have access to agents’ ACD call activity
to more effectively evaluate call traffic and agent
performance.
•
A separate hold recall timer is provided for
ACD agents, further ensuring that customer care
is enhanced.
•
Agents may log into two separate ACD departments
simultaneously, with departmental prioritization.
5
Personal Caller ID — For situations in which the
company’s leading number identification data may not
be the appropriate Caller ID for individual station users,
an ESI Communications Server makes it possible to
define a different Caller ID number to be associated
with, and sent for, each individual user. This feature
6
provides E-911 support.
Flexible numbering
Flexible numbering provides the means to assign
extensions, mailboxes, and department numbers
based on specific customer requirements. An ESI
Communications Server’s flexible numbering is
separated into three parts:
Verbal User Guide™ — Users have instant access to
assistance in operating their ESI phones and voice
3
mailboxes. By pressing the HELP key, the user is
presented with extensive spoken and displayed
prompts to assist with phone operation, voice mail
features, programming instructions, and more. System
Administrators and Reseller technicians can also use
the Verbal User Guide to prompt them through
infrequently used programming changes.
1. Selecting a numbering plan template;
2. Reassigning ranges of extensions, speed-dial
numbers, and guest mailboxes (if needed);
3. Reassigning numbers for individual extensions,
speed-dial numbers, guest mailboxes,
and departments.
Esi-Dex™ — Locating and calling hundreds of frequently
dialed phone numbers is easy when using ESI’s Esi-Dex
speed-dialing feature. Up to four separate lists (“Dexes”)
are available:
Selectable numbering plans
•
Station Dex — All extensions within the system.
•
Personal Dex — All speed-dial entries programmed
by each individual user.
•
System Dex — All speed-dial entries stored
system-wide.
The selectable numbering plan template is the basis for
flexible numbering assignment. When a numbering
template is selected, all extensions, mailboxes,
departments, and other system features are
automatically assigned with the numbering plan of that
template. Choosing the template that is closest to the
customer’s existing configuration greatly simplifies, or
even eliminates the need for, number reassignment.
•
Location Dex (available when Esi-Link is installed)
— Lists all dial access codes associated with each
location within an Esi-Link private network.
The quantity (four or three) of digits in extension
numbers determines the number of stations that can be
connected to the ESI Communications Server:
Saving numbers to the Personal Dex is just as easy.
When Caller ID is presented with an incoming call or a
voice mail message, one touch of the ESI-DEX key
stores the provided number for future use.
1
2
3
Plan
chosen
Four-digit
Three-digit
4
Not supported by the ESI-50L.
The optional VIP ACD application allows even easier and more
substantial management of ACD operations. See the VIP ACD
Product Overview (ESI # 0450-0988).
Not available from an ESI Cordless Handset.
5
6
5
ESI1000
816
168
Extension numbers available
ESIESIESIESI600
200
100
50
408
192
84
52
168
168
84
52
ESI50L
n/a
40
For more details about this feature, see the Intelligent Call
Forwarding Feature Overview (ESI # 0450-0674).
Requires the installation of a PRI digital trunk circuit (and thus is not
available on the ESI-50L).
Check local regulations regarding E-911 compliance.
ESI Communications Servers Product Overview
Range reassignment
Optional ESI
Presence Management
Flexible number range assignment is used to change
the numbers of a block, or range, of extensions, speeddial numbers, guest mailboxes, or departments.
ESI Presence Management — RFID scanning
technology combines with an ESI Communications
Server to offer an innovation in presence status, call
control, entrance security, and documented tracking of
users’ work hours and attendance history. Highlighted
benefits of ESI Presence Management include:
The flexible numbering plan is very useful in matching
station extension numbers with blocks of DID numbers
assigned by the telephone company. If a customer
already has an extension number directory assigned
and does not want to change it, the flexible dialing plan
will also accommodate this request.
Number reassignment
The number reassignment function will let the Installer
assign new — or reassign existing — numbers for
individual extensions, speed-dial numbers,
departments, and mailboxes.
Station move
Station move is used by the Installer or System
Administrator to move, or exchange, extension
numbers and other station information between
1
extensions of the same station type. Programmable
feature keys, personal greetings, voice mail messages,
and other station information are automatically and
instantly exchanged between the two stations when
station move is done.
Remote entry control with built-in doorphone.
Access control through the use of authorized
electronic keys (key fobs or scan cards).
Presence indication to show “in” and “out” status
of employees on programmed DSS keys.
Personal Call Routing to modify the behavior of a
station when the user is scanned in or out.
Optional third-party software to track, sort, and
prepare employees’ attendance data for easy entry
into common business payroll software applications.
For more complete details about ESI Presence
Management, consult the ESI Presence Management
Product Overview (ESI # 0450-0794).
Optional ESI
Bluetooth Voice Integration
The Installer can use a separate programming function
for flexible reassignment of station and department
numbers through ESI System Programmer.
Optional ESI Bluetooth Voice Integration products
allow businesses to simplify and enhance
communications, using Bluetooth-enabled cell phones
and headsets with ESI Communications Servers.
Available products include ESI Cellular Management
and the ESI Bluetooth Headset Integration.
Esi-Link and selectable numbering
In an Esi-Link network, certain ESI Communications
Server selectable numbering templates can be
incompatible with some ESI systems. For additional
details about these compatibility issues, refer to the
Esi-Link Product Overview (ESI # 0450-0214).
ESI Cellular Management is a Bluetooth access
device which interfaces directly with an ESI
Communications Server and lets busy professionals
make and receive cell phone calls on their ESI 48-Key
3
Feature Phone.
Available numbering plan templates
To view the available numbering plan templates,
refer to the Flexible Numbering Feature Overview
(ESI # 0450-0952).
When a cell phone is connected via Bluetooth in range
of the access device, the cell phone’s calls are routed
to the destination programmed at installation: any 48Key Feature Phone extension, department, or mailbox.
The inbound cellular call is then managed by the ESI
Communications Server just like any other CO trunk
call and may access standard ESI features, such as
call forwarding, transferring, conferencing, call
recording, department call coverage, and routing to
mailboxes.
2
1
2
Such stations must be like types — e.g., Digital Feature Phone to
Digital Feature Phone, IP Feature Phone to IP Feature Phone, or
analog extension to analog extension.
3
6
WaspTime software is not sold by ESI but, rather, is available for
direct purchase from the manufacturer, Wasp Barcode Technologies
(www.waspbarcode.com).
Digital or IP.
ESI Communications Servers Product Overview
ESI Cellular Management users can:
•
Select whether unanswered calls to their cell phone
are routed to their ESI voice mailbox or their cellular
voice mail.
•
Decide whether to have their cell phone connect to
the access device automatically or manually when
desired, depending on their needs.
•
Choose to share access to their cell phone (and
minutes in their cellular calling plan) with others in
their office. On any ESI phone, one may program a
DSS key which, when pressed, accesses the
connected cell phone for outbound calls.
•
Access their cellular provider’s voice dialing feature
(if applicable), using a key on their ESI 48-Key
Feature Phone.
•
Use the voice transfer feature to disconnect a cell
phone from the access device during the conversation
and continue the call using the cell phone.
Optional VIP PC applications
ESI’s optional VIP takes the power of Microsoft® Outlook®
and adds a missing critical application: control of phone
calls, faxes, and voice mail messages.
VIP is offered in several configurations: the basic VIP,
VIP Professional, VIP PC Attendant Console, VIP ACD
5
Supervisor, VIP ACD Agent, and VIP Softphone.
VIP PC Attendant Console, VIP ACD Supervisor, and
VIP Softphone are sold in single-seat licenses.
VIP Professional and VIP ACD Agent licenses can be
combined to add seats in quantities of two, five, 25,
100, and unlimited. The basic VIP is sold separately in
seats of two, five, 25, 100, and unlimited.
The maximum number of seats for VIP PC Attendant
Console and VIP ACD Supervisor on an ESI
Communications Server varies by model:
The ESI Bluetooth Headset Interface is an add-on
device which integrates directly with an ESI 48-Key
1
Feature Phone , allowing users to “pair” a standard
2
Bluetooth headset. Once connected in this fashion, the
headset user may answer, originate, and terminate calls
seamlessly, using the key on the Bluetooth headset.
The ESI Bluetooth Headset Interface maintains all
headset capabilities available on ESI Communications
Servers, but frees users from traditional and costly
wired headsets and handset lifters.
Installations
4
ESI50
2
ESI50L
2
All VIP users can:
Best of all, ESI Personal Programmer requires no
license. It is available for download at no charge from
the ESI User’s Guide Web site (www.esiusers.com),
and the Installation Wizard makes setup a snap.
3
ESI100
2
Each ESI Communications Server supports integration
with third-party fax server applications in systems
equipped with a digital PRI circuit. Each VIP user
receives his faxes in that user’s own Outlook Inbox as
an attachment. Faxes can be printed, archived, or
attached to any e-mail for forwarding. This improves
office efficiency, and ensures that sensitive faxed
information is not lying in a common fax machine’s tray.
With ESI System Programmer, users can program their
3
station’s greetings, password, DSS keys, presence ,
4
off-premises “reach-me,” and cell phone management
settings directly from the program. Administrators, too,
can use it to modify any phone on the system.
2
ESI200
4
The familiar Windows® graphical user interface is
intuitive and easy to learn, requiring minimal training.
With VIP, the user handles incoming and outgoing
calls, manages contacts, and organizes voice mail and
faxes, all through the Outlook Inbox. Voice mail
messages or personal recordings may be saved as
.WAV files.
Station programming is easy with ESI Personal
Programmer. This application can be used by
individual users and System Administrators to perform
station programming on ESI Communications Servers.
1
ESI600
8
The maximum number of VIP Softphone licenses is
dependent upon the available IP channels provided
with an installed IVC.
Optional ESI
Personal Programmer
Note:
ESI1000
16
ESI Personal Programmer is compatible with
Windows XP and Windows Vista. It is mutually
exclusive with VIP.
Digital or IP.
Bluetooth headsets sold separately (not available from ESI).
Requires optional ESI Presence Management.
Requires optional ESI Cellular Management (an ESI Bluetooth Voice
Integration product).
•
Manage voice mail, e-mail and faxes from the
Outlook Inbox.
•
Organize all contacts in one convenient list.
•
Control the ESI Feature Phone from a desktop PC.
•
Capture all inbound and outgoing calls in historical
log files.
•
Program the phone with just a few mouse-clicks.
•
Manage optional ESI Bluetooth Voice Integration (if
applicable for their ESI installation).
5
7
The ESI-50L lacks support for ACD and IP-related features and,
therefore, doesn’t support VIP ACD Supervisor, VIP ACD Agent, or
VIP Softphone.
ESI Communications Servers Product Overview
Users of VIP Professional, VIP PC Attendant Console,
VIP ACD Supervisor, VIP ACD Agent, and VIP Softphone
receive additional benefits:
•
VIP Product Overview (ESI # 0450-0608; contains
details concerning basic VIP, VIP Professional, and
VIP Softphone)
•
An enhanced graphical user interface (GUI) to
further increase user efficiency.
•
VIP PC Attendant Console Product Overview
(ESI # 0450-0914)
•
Text-messaging to provide a quick method of
communication between users of these applications.
•
VIP ACD Supervisor/ACD Agent Product Overview
(ESI # 0450-0988)
•
An auto-record feature, so select users (up to 16)
never again miss recording important calls. The
quantity of auto-recording installations varies by ESI
Communications Server model:
ESI-1000 ESI-600
32
16
Installations
ESI-200
8
IP telecommunications
capabilities
ESI-100
4
Note: Information concerning IP-related capabilities isn’t
applicable for the ESI-50L. To support IP
telecommunications, the ESI-50 must be
upgraded to an ESI-50.
VIP PC Attendant Console provides superior call
handling abilities for busy attendants:
•
Incoming Calls and Holding Calls displays that show
calls in the attendant queue, calls that were re-routed
to the operator, and system-wide recalling held calls.
•
A 400-button Virtual Button Window for singleclick access to stations, departments, speed-dial
numbers, and mailboxes, as well as many of the
system features which can be assigned to
programmable feature keys.
The ESI Communications Server architecture provides
5
a robust infrastructure for both LAN -based IP
telephony and remote IP applications.
1
Standards-based design
ESI Communications Servers’ IP capabilities are supported
by compliance with major industry standards. ESI
employs all applicable standards to ensure that,
regardless of location, ESI Communications Server IP
users experience the best audio quality.
VIP ACD Supervisor’s benefits include:
•
A real-time status display of departmental
performance, including service level.
•
A view of agent status — logged in, logged out,
2
wrap, DND, off-hook, and off-premises.
•
Access to six departmental reports.
•
User Datagram Protocol (UDP).
•
Layer 3 QoS support via DiffServ (Differentiated Services).
•
Voice compression methods of G.711 (for locally
installed IP stations), G.726 (for remotely installed IP
stations and VIP Softphone), and G.729 (for
Esi-Link connectivity).
3
VIP ACD Agent gives each ACD agent:
•
A view of agent status — DND, off-hook,
2
and off-premises.
•
Log-on, log-off, and wrap control for up to two
departments, directly from the PC.
Note: The ESI-50 uses only the G.726 speech
compression algorithm and, therefore, can be
in an Esi-Link network with only other ESI
Communications Servers set to G.726. ESI’s
®
IVX X-Class and IVX E-Class systems, as
well as the original ESI-600 (prior to system
software version 16.2.0) use only the G.729
speech compression algorithm; thus, an
ESI-50 cannot be in an Esi-Link network with
these systems.
4
The VIP Softphone user benefits from:
•
Combined operation of VIP Professional-level
features and an IP Phone resident within the PC.
•
Local or remote operation.
Unlike many unified messaging offerings, VIP does not
require installation of a Microsoft Exchange® server.
This puts a powerful call and message management
tool within financial reach for even smaller businesses.
For more details, consult the following documents:
1
2
3
4
200-button on the ESI-200, ESI-100, ESI-50, and ESI-50L.
Off-premises indication requires optional ESI Presence Management (see
the ESI Presence Management Product Overview, ESI #0450-0794).
Requires the third-party Crystal Reports application.
VIP Softphone requires use of a USB headset.
•
802.3 100Base-TX Ethernet interfaces.
•
Layer 2 Quality of Service (QoS) support through
compliance with 802.1p for voice packet
prioritization and 802.1q for VLAN (Layer 2) support.
•
802.3af Power over Ethernet.
•
Dynamic Host Configuration Protocol (DHCP) for IP
address conservation within a customer’s LAN.
•
Session Initiated Protocol (SIP) to support local
SIP-compliant third-party IP telephones.
5
8
Local area network.
ESI Communications Servers Product Overview
Capacity constraints
IP station sets
An ESI Communications Server’s full station capacity
can be reached either (a.) with all extensions installed
as IP stations or (b.) when a minimum number of the
installed stations are IP instruments (as shown in the
following table).
An ESI Communications Server supports several types
of IP telephones:
Config. for
full capacity
Card slots used
IVCs
Digital/analog
cards
Minimum
IP stations
Other stations
ESI1000
42
of 42
29
ESI600
26
of 28
14
ESI200
13
of 14
6
ESI100
4
of 4
3
13
12
7
1
696
336
144
72
12
120
72
48
12
40
•
ESI50
5
1
of 5
2
1
3 plus
1 built-in
The phone includes built-in Power over Ethernet
(PoE) capabilities for those customers whose LAN
employs powered switches. In cases where the
customer does not have PoE switches installed, the
optional 48VDC adapter is used to provide operating
power to the phone.
The IVC supports ESI’s Power Over Ethernet (PoE)
IP Phones installed locally or remotely, in any combination.
If any IVC fails, only the IP stations assigned to that
card will go off-line.
When connected to an ESI Communications Server,
the 48-Key IP Feature Phone II can optionally utilize
DHCP to obtain an IP address from the customer’s
LAN. If the customer’s LAN does not support DHCP,
a static IP address will automatically be assigned by
the system.
Esi-Link private IP
networking capabilities
The Esi-Link IVC is reserved for the support of either
eight or 24 Esi-Link channels. With the Esi-Link IP
networking option, up to 100 individual sites may be
2
connected together via a customer’s WAN or the Internet.
The 48-Key IP Feature Phone II may also be
installed outside the confines of the customer’s LAN.
When installed remotely, the phone uses the higher
compression rate of G.726 to maximize voice quality.
A remote location might include a remote facility,
home office, or any other location where broadband
Internet access is available. Remote IP users are
connected directly to the system, and operate as if
they were on-premises.
The following table shows how many Esi-Link IVCs may
be installed in each ESI Communications Server, and
the resulting number of possible, simultaneous VoIP
connections between systems:
Maximums
Esi-Link
IVCs
Inter-system
VoIP conns.
ESI1000
ESI600
ESI200
ESI100
ESI50
4
2
1
1
1
96
48
24
24
8
3
For further details, see the Esi-Link Product Overview
(ESI document #0450-0214). ESI-trained Resellers
may download this document from
www.esiresellers.com/docs (password required).
1
2
3
The 48-Key IP Feature Phone II (available with
backlit display) can be installed in-house on the
customer’s network, or remotely wherever a
broadband connection to the Internet is available.
There is a two-port Ethernet switch built into the IP
Feature Phone II. This provides a single Ethernet
connection to the network for both the customer’s IP
Phone and his office computer. Support for Quality
of Service (see “Quality of Service (QoS) support,”
page 10) is critical in this type of installation, to
ensure that there is no loss of audio or dropped
voice packets during large data downloads.
One 482 card and one IVC are built into the ESI-50.
Wide area network.
This single built-in IVC supports both local and remote IP channels.
With the maximum of eight Esi-Link channels in use, only four local
channels are available for use.
The ESI Local IP Cordless Handset provides
connection of the customer’s LAN to the phone’s
base station. Users of Local IP Cordless Handsets
are free to move throughout their facility while
staying in touch with customers and co-workers.
•
For remote teleworkers, ESI also offers the
4
Remote IP Cordless Handset. This phone
connects like a “wired” Remote IP Phone, and can
be installed anywhere broadband Internet access is
available. The teleworker’s home phone line can be
connected into the Remote IP Cordless Handset’s
base station.
•
The optional VIP Softphone combines the
functionality of a 48-Key IP Feature Phone II and the
VIP Professional product in one PC-based phone.
For more information about this product,
see also “Optional VIP PC applications,” beginning
on page 7, as well as the VIP Product Overview
(ESI # 0450-0608).
4
9
4
•
See the ESI Cordless Handsets Product Overview (ESI # 0450-0840).
ESI Communications Servers Product Overview
•
ESI additionally supports SIP-compliant hardware
endpoints — i.e., SIP “phones.” However, due to
limitations with SIP itself, not all of the ESI feature
set is available via a SIP phone. The following SIP
hardware endpoints have been tested with ESI
Communications Servers:
•
Unlike data packets, voice packets cannot be resent
1
if they are dropped. Jitter is reduced for voice
packets by QoS. This improves the likelihood that all
voice packets will not be dropped before being
delivered at the other end of the IP conversation, as
happens when the amount of jitter of a packet
exceeds an acceptable level.
•
The latency with which voice packets are delivered is
minimized in a network employing QoS. This results
in more natural-sounding speech patterns for both sides
of an IP conversation.
– Aastra 9133i
– Grandstream BudgeTone 101
– Grandstream HandyTone 286
Note: Each compatible ESI IP Phone [IP Feature Phone II,
IP Cordless Handset (Local or Remote), or VIP
Softphone] or SIP endpoint requires an available
IVC port and the activation in the system of either a
local or remote license before the IVC will connect
to the IP Phone. When an IP Phone is programmed
in the system, a license is consumed.
802.1p and 802.1q standards for VLANs
Virtual LANs (VLANs) provide a method of separating data
streams to make a local area network appear to be two or
more networks. A VLAN is likely to be implemented in a
business where IP telephony is heavily used. The VLAN
segregates the voice packets onto their own network to
prevent the degradation of voice quality, loss of packets,
and late delivery of voice packets (latency).
Quality of Service (QoS) support
Quality of Service is an important component in any
converged or pure IP telephone system. It increases
the likelihood for IP voice communications to be clear,
and free of dropped calls and delayed audio.
Two standards are concerned with VLAN. Both are
required to be supported in order to adequately support
VLAN operation. These are:
QoS is defined as providing the means for specific data
streams in a network to be prioritized over other types
of traffic. In the case of a voice over IP application,
the IP packets carrying the voice conversation are
given priority over data packets. When using the built-in
two-port data switch to connect the IP Phone and
customer’s computer to the same Ethernet port, it is
highly advisable for the customer’s network to support
QoS so that large downloads do not affect the quality of
voice communications to the IP Phone.
•
802.1p — Provides for the prioritization of voice
packets. This standard establishes eight levels of
priority, 0 through 7, with 7 being the highest priority.
Level 7 is reserved for those applications and packets
that are considered network-critical. Levels 5 and 6
identify packets that are delay-sensitive. Priority levels
below 5 are used for “loss-eligible” data, meaning that
if a packet is lost and must be retransmitted, nothing
is affected. This is not the case with voice, where if a
packet is lost, portions of words will be missing or
unintelligible. ESI defines its prioritization field at 5.
Benefits of QoS
•
Networks that are designed to support QoS are best
suited for IP deployment since quality of voice is judged
by the end-to-end experience of the user. It is not
sufficient for ESI’s IP applications to support QoS if all
network components used in the transport of voice over
the customer’s LAN are not properly configured for
QoS support.
802.1q — Dictates how the prioritization level (or
“tag”) is attached to each packet. Without this
tagging of voice packets, prioritization would not be
possible because there would be no differentiation
between types of packets.
By compliance to the 802.1p and 802.1q standards,
ESI’s local IP Phones have built-in prioritization to
simplify managing traffic and QoS over a LAN.
The benefits of end-to-end QoS in any IP telephony
application are many, and when absent, quite
noticeable to the user:
•
Available bandwidth is optimized by ensuring that
voice packets are sent and delivered at a higher
priority than “regular” data traffic on the LAN. This may
allow the customer to delay upgrading the speed of
transmission of his network. He may be able to
defer this expense until other applications are added
or IT changes in the business dictate it is necessary.
•
The quality of the IP conversation is improved by
ensuring that voice packets are delivered and
“reassembled” at the other end of the conversation
in order. This eliminates garbled conversation,
hollowness, and noticeable gaps in speech.
1
10
The variation from packet-to-packet in transit time, expressed in
milliseconds. For a more detailed explanation, see the Esi-Link
Product Overview (ESI # 0450-0214).
ESI Communications Servers Product Overview
Differentiated Services (DiffServ)
Power over Ethernet (PoE)
This standard is primarily used with remote IP Phones
and Esi-Link installations in a WAN environment. This
protocol allows IP voice packets to be prioritized over
data transmission in LAN/WAN environments whose
routers provide prioritization. As with all QoS provisioning
within a LAN or WAN, the network components, such
as routers and switches, must be able to support, and
be configured for Quality of Service.
ESI’s 48-Key IP Feature Phone II complies with the
IEEE 802.3af standard for powering devices over a
customer’s existing local area network. This enhancement
requires the customer to install the appropriate PoE
network components, such as switches and routers.
The 48-Key IP Feature Phone II can also be powered
by using the optional 48VDC adapter. There are many
benefits to designing an IP telephony application with
Power over Ethernet capabilities:
Some Internet connections may not support DiffServ.
Contact the customer’s ISP to determine whether it
supports DiffServ.
•
By using the local area network to power the IP
Phones, a consistent voltage is provided to all
phones without the fluctuations that frequently occur
in commercial office buildings.
•
Since all power is provided from one location, a
single UPS system can be used to protect the IP
Phones from power surges, brown-outs, and other
electrical anomalies.
•
Powering the IP Phones via the customer’s LAN
saves the cost and inconvenience of providing a
fused power strip at each IP Phone placement.
Dedicated voice over IP resources
A codec is used to take the analog spoken voice, encode
it as an IP packet so it can be compressed and transmitted
as a “data” packet. When received by another IP device
(IP Phone or other Esi-Link system), the IP packet is
decoded so that it is converted back into analog voice.
Communication via IP is not possible without codecs.
Three types of industry-standard codecs are used by
ESI’s 48-Key IP Feature Phone II and IVCs: G.711,
G.726, and G.729. This refers to the amount of
compression that a voice packet will undergo when
being converted into an IP packet.
ESI has tested several Power over Ethernet devices for
compatibility with its PoE IP Phones:
G.711 is the non-compressed standard from which all
other compression standards are established. IP Phones
1
that are locally installed use G.711. Each 48-Key
IP Feature Phone II has built-in G.711 and G.726 codecs.
Additionally, each channel of the IVC has dedicated
G.711 and G.726 codecs for conversion between
unlike compression standards. This conversion ability
of the IVC allows intelligible audio between remotelyinstalled and locally-installed IP Phones.
Cisco Catalyst 3560 24-port 10/100T PoE
•
Adtran Netvanta 1224 PoE
•
3Com Superstack 3 4400 switch power
•
3Com PW130
In addition, the following mid-span Power over Ethernet
devices have been tested:
Calls to or from a remotely-installed IP Phone use standard
compression rates of G.726 (calls to/from the IVC) and
G.729 (calls to/from Esi-Link channels). This reduces
latency in the IP conversation and minimizes dropped or
lost packets. Each of the 24 channels on the IVC has a
dedicated G.726 codec to support the connection of
remotely installed IP Phones. The Esi-Link IVC is
equipped with 24 dedicated G.729 codecs. By dedicating
codecs on each available IVC and Esi-Link IVC channel,
an IP Phone or Esi-Link user will never be denied the
ability to place or receive a call due to the lack of a codec.
Notes: The ESI-50 uses only the G.726 speech
compression algorithm and, therefore, can be in
an Esi-Link network with only other ESI
Communications Servers set to G.726. ESI’s
®
IVX X-Class and IVX E-Class systems, as well
as the original ESI-600 (prior to system software
version 16.2.0) use only the G.729 speech
compression algorithm; thus, an ESI-50 cannot
be in an Esi-Link network with these systems.
1
•
Local and remote installations of VIP Softphone use G.726.
11
•
3Com 3CNJPSE24 24-port Midspan Solution
•
D-link DWL-P1012 12-port PoE Midspan
ESI Communications Servers Product Overview
Migration capability
System programming
For customers who outgrow their existing ESI systems,
an ESI Communications Server provides the perfect
1
2
upgrade path. Most ESI station equipment currently
installed on a legacy IVX E-Class or X-Class system
may be reinstalled on an ESI Communications Server:
Programming the ESI Communications Server family
is greatly simplified through use of ESI System
Programmer. Designed from the ground up, using the
latest in object-oriented programming technology, this
tool provides Installers and System Administrators the
ability to easily review and modify the programming on
any ESI Communications Server.
ESI station equipment
48-Key Digital Feature Phone
48-Key IP Feature Phone II
24-Key Digital Feature Phone
12-Key Digital Feature Phone
ESI Digital Cordless Handset
ESI Local IP Cordless Handset
ESI Remote IP Cordless Handset
60-Key Expansion Console
60-Key Second Expansion Console
VIP Softphone (software installation)
48-Key [local] IP Feature Phone
48-Key Remote IP Feature Phone
16-Key Digital Feature Phone
16-Key [local] IP Feature Phone
16-Key Remote IP Feature Phone
Supported?
Yes
3
Yes
Yes
Yes
Yes
3
Yes
3
Yes
Yes
Yes
3
Yes
No
No
No
No
No
ESI System Programmer is built on highly reliable
industry protocols to enhance communication between
the phone system and the programming application.
Installers and System Administrators can navigate
through an easy-to-use “tree” menu to access
programming functions. The intuitive graphical user
interface (GUI) makes learning the tool as simple as it
is to use, resulting in a shortened training time for new
technicians and System Administrators.
This application’s dependable backup-and-restore
functionality retains programming, recorded custom
prompts, and Caller ID information — giving you
peace-of-mind when unforeseen circumstances occur.
The following are built into ESI System Programmer:
Each ESI Communications Server supports a wide range
of port cards; however, pre-“Generation II” legacy cards
(see the table below) cannot be used on this platform,
because they lack the processing power and memory
storage required for proper operation in a large system
with a heavier traffic load:
Cards NOT supported by
ESI Communications Servers
Port card
612
684
D12
A12
LNC
DLC12
IVC
Part no.
5000-0104
5000-0160
5000-0135
5000-0160
5000-0149
5000-0157
5000-0318
No migration path is available for customers of the
legacy IVX Series (IVX 128, IVX 20, and their “Plus”
versions), the original IVX, IP E-Class (IP 200e and IP
40e), and IP Series (IP 200 and IP 40) systems.
Migrating from an ESI-50L to a 60-hour ESI-50 requires
a different CompactFlash Memory Module, because
the ESI-50L’s Memory Module is a 15-hour model.
2
3
Programming of all phone system functions
•
Send/Receive of programming
•
Rapid programming using templates
•
Robust error-checking to prevent common mistakes
•
Instant feedback informs whether data was
successfully sent, and provides warnings and alerts
about potential problems
•
Built-in help to guide the Installer or System
Administrator as required
•
Import of system software
Included with ESI System Programmer are three
additional applications — Esi-Address, Esi-Check,
and Esi-Networx — to assist with programming
and debugging.
Generally, all “Generation II” (“E2”) port cards are
fully supported by the ESI-1000, ESI-600, ESI-200,
and ESI-100.
1
•
Note that the ESI-50 and ESI-50L support the 482 port card, and the
ESI-50 supports the DLC82. These cards are compatible with no
other ESI Communications Server.
IP equipment requires installation of IVC — except on the ESI-50, which
has a built-in IVC. The ESI-50L doesn’t support IP communications.
Not supported by the ESI-50L.
12
ESI Communications Servers Product Overview
Specifications and requirements
•
On the ESI-1000, ESI-600, and ESI-200 —
Each cabinet has its own power supply unit to
support the inserted port cards. Cabinets are
connected together through front-mounted cables.
•
On the ESI-100, ESI-50, and ESI-50L —
Each system uses one power supply to support both
the Base Cabinet and the single available
Expansion Cabinet. Each requires a “piggyback”
method to mount the Expansion Cabinet onto the
Base Cabinet.
Capacities
Note: Refer also to “Capacities” in the “Advantage
Summary” (page 2).
Because they accept both digital and IP stations, and
due to the more flexible configurations this capability
allows, ESI Communications Servers possess station
capacities far beyond those of most legacy ESI platforms.
At the top of the list is the ESI-1000, which supports up
1
to 816 stations when configured appropriately.
The Base Cabinet holds the main board, which controls all
call control and switching within the ESI Communications
Server. The main board also contains these integrated
connectors and components:
Each IVC supports 24 channels, to which local IP
Phones or remotely installed IP Phones may be
connected. This is double the station capacity of any
port card that supports digital phones. Therefore, the
maximum station capacity can be achieved with
1
maximum use of IVCs and IP stations.
The next table depicts maximum trunk capacities
among the ESI Communications Servers. A certain
quantity of trunks in each model may be digital (T1
2
and/or PRI ), connected to the system via one or more
3
ESI digital line cards (DLCs).
Maximums
Trunks
Digital
(T1/PRI)
DLCs
ESI1000
240
ESI600
168
ESI200
84
ESI100
42
ESI50
35
ESI50L
16
240
144
72
24
23
—
10
6
3
1
1
—
•
Memory Module — A hard drive with improved
performance that contains all system programming
and configuration data, and pre-loaded voice prompts.
Each Memory Module provides voice storage at 64
kilobits/second — the industry's highest-quality
sampling rate.
•
Network Services Processor (NSP) — The NSP
consists of a dedicated Motorola® ColdFire®
processor and Ethernet port. The front-panel RJ-45
jack provides a 10/100Base-T connection to a site’s
5
LAN. In its basic configuration, the NSP provides
remote access via Ethernet and the Internet for
system programming and maintenance. The NSP is
required for all LAN-based options, such as the
various VIP applications. On the ESI-50, the NSP
further allows programming of the built-in IVC.
•
M3 memory back-up — Using RAID -1 hard drive
technology, the Mirrored Memory Module (M3)
maintains system operation on a separate disk drive
in the event of a hard drive failure. M3 is required
when redundancy of system programming, speeddial entries, and voice mail messages and prompts
is desired. The M3 drive and interface constitute a
standard feature on the ESI-1000, and are optional
on the ESI-600 and ESI-200.
•
On-board MOH and overhead paging inputs —
Connection of ancillary equipment is easy using the
system’s built-in jacks.
•
Serial port — SMDR call detail data is output from
this port. Technicians connect their laptop
computers to this port to perform on-site
programming.
The table below shows how many Esi-Link channels
may be configured in each ESI Communications
Server. This maximum is achieved by installing up to
the limit of Esi-Link IVCs in the system. Esi-Link
channels do not detract from the number of available
4
station or trunk ports.
Maximums
ESI-1000
Esi-Link chs.
96
Esi-Link IVCs
4
ESI-600
48
2
ESI-200
24
1
ESI-100
24
1
System components
Each ESI Communications Server is comprised of one
Base Cabinet, with the capability of adding one to five
Expansion Cabinets, depending on model (for details,
see “Hardware description,” page 3).
1
2
3
4
6
Also on the main board for the ESI-50 and ESI-50L are
a built-in 482 card; and the ESI-50 main board
additionally has a built-in IVC.
See “Capacity constraints,” page 9.
PRI only on the ESI-50. The ESI-50L doesn’t support T1 or PRI.
See “Port cards supported,” page 14.
Except on the ESI-50 and its built-in IVC — on which, the more Esi-Link
channels (up to eight) are in use, the fewer local IP channels are
available. No more than 12 total IP channels may be in use.
5
6
13
Local area network.
RAID means Redundant Array of Independent Drives.
ESI Communications Servers Product Overview
Port cards supported
ESI Communications Servers support a wide range of port cards. Any E2 port card can be used on the ESI-1000, ESI-600,
and ESI-200 with the use of an additional E2 Port Card “Hot Swap” Adapter (as for the ESI-100, see “Hot-swap operations,”
below the following table). The CS port cards (not for use with the ESI-100, ESI-50, or ESI-50L) are full-size cards with
built-in “hot-swap” capability, along with a special “ejector-handle” mechanism that makes them literally a snap to install
or uninstall. The following port cards are supported:
Ports
Port card
CS-684
CS-612
CS-6ALC
CS-A12
CS-D12
CS-DLC12
CS-DLC
CS-IVC 24R
CS-IVC 24EL
CS-IVC
12R12EL
E2-684
E2-612
ESI-6ALC
E2-A12
E2-D12
E2-DLC12
ESI-DLC
2
IVC 24R
IVC 24EL
IVC 12R12EL
DLC82
482
COs
6
6
6
System maximums (port cards)
Esi-Link
1 Analog
Stations
stations channels
8 digital
12 digital
ESI1000
ESI600
ESI200
24
42
42
42
32
42
10
10
34
4
28
28
28
15
28
6
6
17
2
14
14
14
4
14
3
3
8
1
12
4
2
1
24
12
42
42
42
32
42
10
10
34
4
4
28
28
28
15
28
6
6
17
2
2
14
14
14
4
14
3
3
8
1
1
4
12
12 digital
24 (T1) or 23B +1D (PRI) 12 digital
24 (T1) or 23B +1D (PRI)
24 IP
12 IP
6
6
6
8 digital
12 digital
4
12
12 digital
24 (T1) or 23B +1D (PRI) 12 digital
24 (T1) or 23B +1D (PRI)
24 IP
23B +1D (PRI)
4
IVC 12
12 IP
8 digital
8 digital
12 IP
(local or
rem.
chs.)
2
2
ESI100
ESI50
ESI50L
1
3
4
4
1
1
3
4
—
4
4
4
2
4
1
1
3
1
1
12
Note: The ESI-50’s built-in IVC 12 can support up to 12 local IP stations or up to 8 remote IP channels. It can use local IP, remote
IP, and Es-Link channels in various combinations, which are activated in blocks of four for local IP, singles for remote IP,
and blocks of four for Esi-Link. However, the combinations cannot exceed a total of 12 stations/channels.
Hot-swap operations
“CS” port cards — full-sized cards for use on only the ESI-1000, ESI-600, and ESI-200 — have built-in hot-swap
capability, allowing you to replace them while the system is powered-up. To achieve hot-swap capability with an “E2”
port card requires mounting it onto a “Hot-Swap” Port Card Adapter prior to installation on the ESI-1000, ESI-600, or
ESI-200. However, installing a new port card requires power-cycling the system to allow it to recognize the new card.
Note: For a more complete description of the port cards, and additional details concerning hot-swap operations on compatible ESI
Communications Servers, consult the ESI Communications Servers Hardware Installation Manual (ESI # 0450-1049).
1
2
3
4
For each IVC, the quantity of IP stations is a combination of locally and remotely installed IP phones.
Previously called IVCR24.
One of the four 482 cards is built-in (ESI-50 and ESI-50L only).
Built into the main board (ESI-50 and ESI-50L only).
14
ESI Communications Servers Product Overview
Power consumption
Environmental considerations
The following table shows the power consumption of
each ESI Communications Server when fully loaded:
When planning the installation of an ESI Communications
Server, observe good common sense by providing a
dry, clean and accessible area.
System
ESI-1000
ESI-600
ESI-200
ESI-100
ESI-50
ESI-50L
Cabinets (Base
and Expansion)
6
4
2
2
2
2
Power consumption
(watts)
1,080
720
360
125
72
72
If the equipment is to be rack-mounted, ensure that
there is adequate room for a standard 19˝ rack. If wallmounting is planned, ensure that all power cords have
ready availability to a 110 VAC power outlet. For
optimum performance, ensure that the system is
located no further than 1,000 feet from the farthest
station location.
An ESI Communications Server is tolerant of broad
ranges in environmental characteristics:
ESI-1000, ESI-600, and ESI-200
For the ESI-1000, ESI-600, or ESI-200, each Base
Cabinet or Expansion Cabinet is powered by its own
separately fused power transformer. For rack-mounted
systems, a power shelf is available onto which all power
transformers may be mounted so only one power cable
is required for connection to a commercial AC power
outlet or UPS system.
•
Ambient room temperature should fall within the
range of 40°–80° F.
•
Relative humidity in the room should not exceed 90%.
FCC regulatory information
Each ESI Communications Server model has been
tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 and Part 68 of the
FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when
the system is operated in a commercial environment.
Since each cabinet has its own distributed power, the
heat dissipation of each power “brick” is well within the
environmental range for proper operation of all system
components. In an installation environment with
insufficient space surrounding the system and
mounting rack, the power shelf may be mounted at the
top of the rack (above the Base Cabinet) so that the
power bricks can utilize convection cooling as a means
of dissipating any potential build-up of heat.
ESI Communications Servers and all associated ESI
telephone station equipment meet all FCC
requirements for hearing-aid compatibility.
NTS Test Report B5317 includes all testing procedures
and satisfactory results data. The FCC number for all
ESI Communications Servers is 1T1MF08B33727, with
a ringer equivalency of 0.8.
ESI-100, ESI-50, and ESI-50L
For the ESI-100, ESI-50, and ESI-50L, each Base
Cabinet shares a 24-VAC power supply “brick” (fiveamp on the ESI-100, and three-amp on the ESI-50 and
ESI-50L) with an Expansion Cabinet which is installed
upon the Base Cabinet.
Typically, the connected cabinets will be wall-mounted,
which should provide sufficient space to allow venting
of heat from the power supply.
15
ESI Communications Servers Product Overview
Glossary
Codec — The device required to encode analog spoken voice into IP packets for transmission through a VoIP network.
The encoded voice is decoded at the receiving end, converting voice into an analog component.
HDD — Hard Disk Drive; the device on which the system’s operating software program, and voice mail prompts and
messages are stored.
IEEE — Institute of Electrical Engineers; the professional organization that establishes standards for, among others, the
telecommunications industry.
ICC — Inter-card communication; describes the method by which cards within a cabinet, as well as multiple card
cabinets, communicate with each other.
NSP — Network Services Processor; the ESI device, mounted on the Main Board, that provides for an Ethernet
connection between the ESI Communications Server and the customer’s local area network (LAN). Multiple applications
may run concurrently over the NSP connection, such as VIP and remote Internet programming.
PoE — Power over Ethernet; this IEEE standard (802.3af) defines the method of injecting power over a customer’s local
area network cabling infrastructure to operate TCP/IP devices at the Ethernet port. ESI uses this method, in conjunction
with a customer-provided power switch, to operate its PoE local IP Phones.
RF — Radio frequency.
RFID — Radio frequency identification.
RAID1 — Redundant array of independent drives.
VoIP — Voice over Internet Protocol.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI specializes in business
communications systems. ESI pioneered the all-in-one telephone and voice mail system. The original IVX, introduced in 1996,
represented a radical breakthrough in system design: the inclusion of a full suite of features within a single integrated system.
Since its days as a small start-up, ESI has enjoyed exceptional stability and growth while maintaining its dedication to small-company
values — including the need to take care of the most important part of the equation: your business.
Copyright © 2009 ESI (Estech Systems, Inc.). IVX is a registered trademark of ESI. Other registered trade names mentioned herein are trademarks of their respective owners.
ESI phone systems are protected by various U.S. Patents, granted and pending. Product appearance, and other details and features described herein, are subject to change
without notice. Some features may not be available at initial release. More information on ESI and its products is available on the World Wide Web at www.esi-estech.com.
16
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