Ops Manual Troubleshooting

Ops Manual Troubleshooting
Operating Instructions
Troubleshooting
1
When the Machine Does Not Operate As Wanted
2
Troubleshooting When Using the Copy/Document Server Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Clearing Misfeeds
6
Appendix
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
in "About This Machine" before using the machine.
Documentation for This Machine
About This Machine.................................................................................................................................
Troubleshooting (This manual) ................................................................................................................
Copy and Document Server Reference .................................................................................................
Printer Reference .............................................................................................................................................
Installing the driver for the printer function................................................................................................
Changing the default settings of the printer function, and related information ......................................
Scanner Reference ..........................................................................................................................................
Sending scan files .......................................................................................................................................
Storing scan files .........................................................................................................................................
Changing the default settings of the scanner function, and related information ...................................
Network and System Settings Guide.............................................................................................................
Connecting to a network ............................................................................................................................
Registering addresses for scanner functions .............................................................................................
Changing the default settings of the system, and related information ....................................................
Security Reference...........................................................................................................................................
PostScript 3 Supplement .................................................................................................................................
Quick Reference Copy Guide ...............................................................................................................
Quick Reference Printer Guide ..............................................................................................................
Quick Reference Scanner Guide ...........................................................................................................
1
TABLE OF CONTENTS
Documentation for This Machine.......................................................................................................................1
Manuals for This Machine.................................................................................................................................6
Notice..................................................................................................................................................................8
Important.........................................................................................................................................................8
How to Read This Manual.................................................................................................................................9
Symbols...........................................................................................................................................................9
Names of Major Items...................................................................................................................................9
Notes............................................................................................................................................................10
Laws and Regulations......................................................................................................................................11
Legal Prohibition..........................................................................................................................................11
1. When the Machine Does Not Operate As Wanted
Indicators..........................................................................................................................................................13
Panel Tone........................................................................................................................................................15
Checking Machine Status and Settings..........................................................................................................16
If the Indicator to the Left of a Function Key Is Lit Red...................................................................................19
When You Have Problems Operating the Machine.....................................................................................21
When a Job Is Not Performed.........................................................................................................................25
2. Troubleshooting When Using the Copy/Document Server Function
Messages Displayed When Using the Copy/Document Server Function..................................................27
When You Cannot Make Clear Copies.........................................................................................................33
When You Cannot Make Copies As Wanted...............................................................................................36
Display During Connect Copy....................................................................................................................42
If Connect Copy is Canceled......................................................................................................................43
If You Cannot Exit from Connect Copy......................................................................................................43
When Memory Is Full..................................................................................................................................44
3. Troubleshooting When Using the Printer Function
Messages Displayed When Installing the Printer Driver...............................................................................47
Windows 2000...........................................................................................................................................47
Windows XP Professional or Windows Server 2003/2003 R2.............................................................47
Windows XP Home Edition.........................................................................................................................48
Windows Vista.............................................................................................................................................48
Windows 7...................................................................................................................................................49
Windows Server 2008...............................................................................................................................49
2
If USB Connection Fails...................................................................................................................................50
Messages Displayed When Using the Printer Function.................................................................................51
Status Messages..........................................................................................................................................51
Messages Displayed on the Control Panel When Using the Printer Function.........................................52
Other Messages...........................................................................................................................................54
When You Cannot Print...................................................................................................................................63
When the Data In Indicator Does Not Light Up or Flash..........................................................................64
Other Printing Problems...................................................................................................................................66
4. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected....................................................................................................77
When You Cannot Send Scanned Files.........................................................................................................79
When Stored Files Cannot Be Accessed...................................................................................................79
When You Cannot Browse the Network to Send a Scan File..................................................................79
When the TWAIN Driver Cannot Be Started............................................................................................79
When Stored Files Cannot Be Edited.........................................................................................................80
When the Network Delivery Function Cannot Be Used...........................................................................80
When S/MIME Cannot Be Used...............................................................................................................80
When You Cannot Send Scan Files Using WSD......................................................................................81
Operations Are Not Possible When Messages Are Displayed...............................................................81
Messages Displayed When Using the Scanner Function.............................................................................83
Messages Displayed on the Control Panel When Using the Scanner Function.....................................83
Messages Displayed on the Client Computer...........................................................................................88
5. Clearing Misfeeds
Removing Jammed Paper................................................................................................................................91
Locating Jammed Paper..............................................................................................................................91
Removing Jammed Paper............................................................................................................................93
When A is Displayed...................................................................................................................................94
When B1 is Displayed.................................................................................................................................94
When B4 is Displayed.................................................................................................................................94
When C is Displayed...................................................................................................................................95
When D is Displayed...................................................................................................................................96
When K1 - K4 is Displayed........................................................................................................................97
When L1 - L5 is Displayed..........................................................................................................................98
3
When Mc1 - Mc4 is Displayed..................................................................................................................99
When Mc5 or Mc6 is Displayed................................................................................................................99
When Mc7 or Mc8 is Displayed.............................................................................................................100
When Mk1 or Mk2 is Displayed.............................................................................................................100
When Mk3 - Mk5 is Displayed...............................................................................................................101
When Mk6 is Displayed...........................................................................................................................102
When Mk7 or Mk8 is Displayed.............................................................................................................102
When Mk9 - Mk11 is Displayed.............................................................................................................103
When Mk12 - Mk14 is Displayed..........................................................................................................104
When N1 - N5 is Displayed....................................................................................................................105
When N6 - N22 is Displayed..................................................................................................................106
When P1 is Displayed...............................................................................................................................107
When P2 is Displayed...............................................................................................................................107
When Q1 or Q2 is Displayed.................................................................................................................108
When Q3 or Q4 is Displayed.................................................................................................................108
When R1 - R3 is Displayed......................................................................................................................109
When R4 - R8 is Displayed......................................................................................................................110
When Rb1 - Rb5 is Displayed..................................................................................................................111
When Rb6 - Rb9 is Displayed..................................................................................................................112
When Rb10 - Rb17 is Displayed.............................................................................................................113
When Rt1 or Rt2 is Displayed..................................................................................................................113
When U is Displayed (when the Large Capacity Tray is installed).......................................................114
When U is Displayed (when the Wide Large Capacity Tray is installed).............................................115
When V is Displayed.................................................................................................................................115
When Z1 is Displayed..............................................................................................................................116
When Z4 is Displayed..............................................................................................................................117
Removing Jammed Staples...........................................................................................................................118
Finisher SR5000........................................................................................................................................118
Booklet Finisher SR5020..........................................................................................................................119
Removing Jammed Ring Combs...................................................................................................................122
Removing Punch Waste.................................................................................................................................123
Finisher SR5000........................................................................................................................................123
Booklet Finisher SR5020..........................................................................................................................123
4
Ring Binder.................................................................................................................................................124
Removing Staple Waste................................................................................................................................125
Finisher SR5000........................................................................................................................................125
Booklet Finisher SR5020..........................................................................................................................125
Removing Waste Paper.................................................................................................................................126
Perfect Binder.............................................................................................................................................126
Trimmer.......................................................................................................................................................126
6. Appendix
Maintenance..................................................................................................................................................127
Adjusting the Image Position.....................................................................................................................127
Pausing Copying When Using the Finisher SR5000 or the Booklet Finisher SR5020............................129
When Z-folded Paper Is Not Properly Aligned...........................................................................................130
When Using the Finisher Shift Tray..........................................................................................................130
When Using the Folding Unit Tray...........................................................................................................130
When Large Size Paper is Not Properly Aligned.......................................................................................134
If the Sheets Delivered to the Stacker Are Not Aligned..............................................................................136
Trademarks.....................................................................................................................................................137
INDEX...........................................................................................................................................................139
5
Manuals for This Machine
Read this manual carefully before you use this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• Media differ according to manual.
• The printed and electronic versions of a manual have the same contents.
• Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Before using the machine, be sure to read the section of this manual entitled Safety Information.
This manual introduces the machine's various functions. It also explains the control panel, preparation
procedures for using the machine, how to enter text, and how to install the CD-ROMs provided, and
how to replace paper, toner, staples, and other consumables.
Troubleshooting
Provides a guide for resolving common usage-related problems.
Copy and Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to this manual for
explanations on how to place originals.
Printer Reference
Explains Printer functions and operations.
Scanner Reference
Explains Scanner functions and operations.
Network and System Settings Guide
Explains how to connect the machine to a network, configure and operate the machine in a network
environment, and use the software provided. Also explains how to change User Tools settings and
how to register information in the Address Book.
Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Setting Up the Machine", Security Reference.
6
Be sure to read this manual when setting the enhanced security functions, or user and administrator
authentication.
PostScript 3 Supplement
Explains how to set up and use PostScript 3.
Other manuals
• Quick Reference Copy Guide
• Quick Reference Printer Guide
• Quick Reference Scanner Guide
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
• Auto Document Link Guide
• Manuals provided are specific to machine types.
• The following software products are referred to using general names:
Product name
DeskTopBinder Lite
General name
DeskTopBinder
• The Help files for Web Image Monitor are stored on the supplied CD-ROM. Access them from the
CD-ROM. You cannot download the Help files from our Web site.
7
Notice
Important
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.
8
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[]
Indicates the names of keys that appear on the machine's display panel.
[]
Indicates the names of keys on the machine's control panel.
Indicates instructions in book form.
Indicates instructions in sheet form.
Indicates instructions stored in a file on a provided CD-ROM.
Names of Major Items
Major items of this machine are referred to as follows in this manual:
• Auto Document Feeder
ADF
• High Capacity Stacker SK5010
• Large capacity tray
Stacker
LCT
• Wide large capacity tray
• Multi-Folding Unit FD5000
Wide LCT
Folding Unit
9
Notes
Contents of this manual are subject to change without prior notice.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
10
Laws and Regulations
Legal Prohibition
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing certain
items, consult with your legal advisor.
11
12
1. When the Machine Does Not Operate
As Wanted
This chapter describes basic troubleshooting procedures.
1
Indicators
This section describes indicators that appear on the display panel.
Display Panel Indicator
Indicator
: Misfeed indicator
Status
Appears when a misfeed occurs.
See p.91 "Removing Jammed Paper".
: Load Paper indicator
Appears when paper runs out.
See “Loading Paper”, About This Machine
: Add Toner indicator
Appears when toner runs out.
See “Adding Toner”, About This Machine
: Add Staple indicator
.
.
Appears when staples run out.
See “Adding Staples”, About This Machine
: Waste Toner Full indicator
.
Appears when the waste toner bottle is full.
Contact your service representative.
: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
: Empty Waste Staple Receptacle
indicator
Appears when the waste staple receptacle is full.
See p.123 "Removing Punch Waste".
See p.125 "Removing Staple Waste".
: Service Call indicator
Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator
Appears when one or more covers of the machine is open.
13
1. When the Machine Does Not Operate As Wanted
Status Indicator
1
BQL066S
Indicator
Status
Off
The operation switch is turned off. Copies or prints can still
be made.
Flashing green
Scanning originals.
Lit green
Copying (ready to scan originals).
Flashing red
A warning message is displayed.
Lit red
An error, such as a paper jam, has occurred.
See p.91 "Removing Jammed Paper".
• p.91 "Removing Jammed Paper"
• p.118 "Removing Jammed Staples"
14
Panel Tone
Panel Tone
This section describes the different types of beep patterns.
Beep pattern
Meaning
Cause
Single short beep.
Panel/screen input
accepted.
A key on the control or display panels
was pressed.
Short, then long beep.
Panel/screen input rejected.
An invalid key was pressed key on the
control or display panels, or the entered
password was incorrect.
Single long beep.
Job completed successfully.
A Copier/Document Server job has
finished.
Two long beeps.
Machine is ready for use.
The machine has fully warmed up or has
revived from Energy Saver mode and is
ready for use.
Five long beeps.
Soft alert.
The initial screen returns when the
machine goes into Energy Saver mode.
Five long beeps repeated
four times.
Soft alert.
A paper tray is empty.
Five short beeps repeated
five times.
Strong alert.
The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
1
• You cannot stop the beeping. If covers are opened and closed repeatedly when clearing paper jams
or adding toner, beeping might continue even after the machine has returned to normal status.
• You can specify to enable or disable panel tone. For details, see Panel Key Sound in "System Settings",
Network and System Settings Guide .
15
1. When the Machine Does Not Operate As Wanted
Checking Machine Status and Settings
1
This section describes how to check the machine's system status.
Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining.
• [No Binding Ring Combs]
Displays whether there are binding ring combs remaining.
• [No Binding Glue]
Displays whether there is binding glue remaining.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Waste Staple Receptacle Full]
Displays whether the waste staple receptacle is full.
• [Comb Punch Receptcl Full]
Displays whether the comb punch waste receptacle is full.
• [Waste Paper Receptcl Full]
Displays whether the waste paper receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper trays.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Original Misfeed]
Displays the status of jammed originals and how to resolve the jam.
• [Paper Misfeed]
Displays state of and solutions for paper jams.
• [Cover Open]
Indicates the cover that is open.
Data Storage
You can check the following items under [Data Storage]:
16
Checking Machine Status and Settings
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
• [HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
1
• [Memory Erase Status]
Displays the state of the memory data.
Machine Address Info
You can check the following items under [Machine Address Info]:
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
[Manual Configuration Address] displays the IPv6 address configured manually.
Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing orders for supplies.
• [Supply Details]
Displays the types of toner, staples, and other supplies for this machine.
1. On the control panel, press [System Status].
17
1. When the Machine Does Not Operate As Wanted
2. Press each tab and check the contents.
1
3. After checking the information, press [Exit]. The previous screen returns.
• The following appear on the [Maintenance Info] tab only when these errors occur: [No Staples], [No
Binding Ring Combs], [No Binding Glue], [Punch Receptacle Full], [Waste Staple Receptacle Full],
[Comb Punch Receptcl Full], [Waste Paper Receptcl Full], [Output Tray Full], [Original Misfeed],
[Paper Misfeed], and [Cover Open].
• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".
• p.91 "Removing Jammed Paper"
18
If the Indicator to the Left of a Function Key Is Lit Red
If the Indicator to the Left of a Function Key Is Lit
Red
If the indicator to the left of a function key is lit red, press the corresponding function key. Then, follow the
instructions displayed on the control panel.
1
CBZ001
If a function error occurs, check the message that appears on the control panel, and then refer to “Messages
Displayed” for the relevant function.
To resolve problems, refer to the following:
Problem
Cause
Solution
Documents and reports do
not print out.
The paper output tray is full.
Remove prints from the tray.
Documents and reports do
not print out.
There is no paper left.
Load paper. See “Loading Paper”,
About This Machine
.
An error has occurred.
The function is not working
properly.
Record the code number shown on the
display and contact your service
representative. See “Messages
Displayed” of each chapter.
You can use the other functions as
normal.
19
1. When the Machine Does Not Operate As Wanted
Problem
1
The machine is unable to
connect to the network.
Cause
A network error has
occurred.
Solution
• Check the displayed message and
take the appropriate action. See
“Messages Displayed” of each
chapter.
• Check the machine is correctly
connected to the network and that
its network settings are correctly
configured. For details about how
to connect the machine to the
network, see “Connecting the
Machine”, Network and System
Settings Guide .
• Contact your network
administrator.
• If the indicator continues to flash,
contact your service
representative.
• p.27 "Messages Displayed When Using the Copy/Document Server Function"
• p.51 "Messages Displayed When Using the Printer Function"
• p.83 "Messages Displayed When Using the Scanner Function"
20
When You Have Problems Operating the Machine
When You Have Problems Operating the
Machine
This section describes common problems and messages.
1
If other messages appear, follow the instructions displayed.
• Check the contact address and Serial No. of Machine shown in the call service message, and then
contact your service representative.
Problem
The operation switch
indicator continues blinking
and does not turn off when
pressed.
Cause
This occurs in the following
cases:
Solution
Check if the machine is communicating
with external equipment.
• The ADF is open.
• The machine is
communicating with
external equipment.
• The hard disk is active.
• The machine is cooling
down.
The display is off.
The machine is in Energy
Saver mode.
Press the [Energy Saver] key to cancel
Energy Saver mode.
The display is off.
The operation switch is turned Turn on the operation switch.
off.
Nothing happens when the
The main power switch is
operation switch is turned on. turned off.
Turn on the main power switch.
"Please wait." appears.
Wait for a while. If the machine does not
get ready in 2 minutes, contact your
service representative.
This message appears when
you turn on the operation
switch.
21
1. When the Machine Does Not Operate As Wanted
Problem
"Please wait." appears.
1
Cause
Solution
This message appears when
the machine is warning up.
• Wait for a while. If the machine
does not get ready in 10 minutes,
contact your service
representative.
• Wait until the message disappears.
Do not turn off the main power
switch while the message is
showing.
"Please wait." appears.
This message appears when
you change the toner
cartridge.
"Memory is full. Do you want The scanned originals
to store scanned file?"
exceed the number of
appears.
sheets/pages that can be
stored in the hard disk.
Wait for a while. If the message does not
disappear in 2 minutes, contact your
service representative.
• Press [Store File] to store pages that
have been scanned. Delete
unnecessary files with [Delete File].
• Press [No] if you are not storing
pages that have been scanned.
Delete unnecessary files with
[Delete File].
The user code entry screen is Users are restricted by User
displayed.
Code Authentication.
Enter the user code (up to eight digits),
and then press [OK].
The Authentication screen
appears.
Basic Authentication,
Windows Authentication, or
LDAP Authentication is set.
Enter your login user name and user
password. For details, see "When the
Authentication Screen is Displayed",
About This Machine
.
"Authentication has failed."
appears.
The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
"Authentication has failed."
appears.
The machine cannot perform
authentication.
Contact the administrator.
"You do not have the
The logged in user name does Contact the administrator about the
privileges to use this function." not have permission for the
permission for the required function.
continues to be displayed
selected function.
even though you have
entered a valid user name.
22
When You Have Problems Operating the Machine
Problem
An error message remains,
even if misfed paper is
removed.
Cause
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
Solution
Remove misfed paper, and then open
and close the cover. For details, see
p.91 "Removing Jammed Paper".
1
• Paper is still jammed in
the tray.
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Misfeeds occur frequently.
The side or end fences of the
paper trays may not be set
properly.
Load paper correctly. Place paper in the
paper tray with the print side down. Load
paper into the Wide LCT or bypass tray
with the print side up.
• Remove the misfed paper. For
details, see p.91 "Removing
Jammed Paper".
• Check the side or end fences are
set properly. Also, check the side
fences are locked. For details, see
"Changing the Paper Size", About
This Machine
.
Misfeeds occur frequently.
Paper of undetectable size
has been loaded.
• Remove the misfed paper. For
details, see p.91 "Removing
Jammed Paper".
• If you load a paper size that is not
selected automatically, you need
to specify the paper size with the
control panel. For details, see
"Changing the Paper Size", About
This Machine
.
Misfeeds occur frequently.
There is a foreign object on
the finisher tray.
• Remove the misfed paper. For
details, see p.91 "Removing
Jammed Paper".
• Do not place anything on the
finisher tray. It may cause a paper
jam.
23
1. When the Machine Does Not Operate As Wanted
Problem
Cause
Solution
Misfeeds occur frequently.
The staple cartridge is not set Set the staple cartridge properly. The
correctly.
Booklet Finisher requires the saddle
stitch staple cartridge. For details about
how to add staples, see "Adding
Staples", About This Machine
.
Z-Folded paper is not
properly aligned.
The auxiliary tray is not set.
1
Set the auxiliary tray for the Finisher Shift
Tray or Folding Unit Tray. For details
about how to add the auxiliary tray, see
p.130 "When Z-folded Paper Is Not
Properly Aligned".
Cannot print in duplex mode. [Apply Duplex] is set to [No]
for "Tray 1-7".
In [Tray Paper Settings], under "Tray
1-7", set [Apply Duplex] to [Yes].
Cannot print in duplex mode. You cannot select duplex
printing if the paper type is set
to [Tab Stock], [Translucent
Paper], [OHP], or [Label
Paper].
In [Tray Paper Settings], under "Tray
2-7", select a paper type other than [Tab
Stock], [Translucent Paper], [OHP], or
[Label Paper].
Paper is bent.
Change the output tray to the Finisher
Shift Tray.
Paper may be bent when is
ejected from the Finisher
Upper Tray.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine
.
• Curled paper causes misfeeds, soiled paper edges, or slipped positions while performing staple or
stack printing. When using curled paper, first straighten the curl with your hands or by placing the
paper upside down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean
it against the wall.
• p.91 "Removing Jammed Paper"
• p.130 "When Z-folded Paper Is Not Properly Aligned"
24
When a Job Is Not Performed
When a Job Is Not Performed
If the machine is busy processing another job, it will not be able to print your job.
If the machine is busy, wait until it completes the job in progress before trying to print your job again.
1
In certain cases, if the job that is already in progress uses a different function, you might be able to begin
your job without interrupting the current job. Performing multiple functions simultaneously like this is called
"Multi-accessing".
Combination Chart
Function Compatibility
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and remote switching (of the
scanner/external extension) is done.
: Operation is enabled when the [Interrupt] key is pressed to interrupt the preceding operation.
: Operation is performed automatically once the preceding operation ends.
: Operation becomes possible after the preceding operation ends. (Simultaneous operations are
not possible.)
25
1. When the Machine Does Not Operate As Wanted
1
BQL001S
*1 Simultaneous operations are possible only if the preceding job documents are all scanned and [New Job]
appears.
*2 You can scan a document after the preceding job documents are all scanned.
*3 During stapling, printing automatically starts after the current job.
*4 Stapling is not available.
*5 Simultaneous operation becomes possible after you press [New Job].
• Stapling cannot be used at the same time for multiple functions.
• If the machine is capable of executing multiple functions simultaneously, specify which function should
have priority in "Print Priority". This setting is factory-preset to "Display Mode". For details about Print
Priority, see "System Settings", Network and System Settings Guide .
• If the Finisher or Booklet Finisher is installed on the machine, you can specify which output tray your
documents are delivered to. For details about Output Tray Settings, see "System Settings", Network
and System Settings Guide .
• While printing is in progress, scanning a document using another function may take longer.
26
2. Troubleshooting When Using the
Copy/Document Server Function
This chapter describes likely causes of and possible solutions for Copier and Document Server function
problems.
Messages Displayed When Using the Copy/
Document Server Function
2
This section describes the machine's main messages. If other messages appear, follow the instructions they
contain.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine
.
• For messages that are not listed here, see "When You Have Problems Operating the Machine".
• p.21 "When You Have Problems Operating the Machine"
Message
Cause
Solution
"Adjusting the temperature of The binding glue is being
the binding glue."
heated.
Wait until the glue has reached the
correct temperature for binding.
"Authentication has failed."
The entered login user name
or password is not correct.
Contact your user administrator for the
correct login user name and password.
"Authentication has failed."
The machine cannot perform
authentication.
Contact your administrator.
27
2. Troubleshooting When Using the Copy/Document Server Function
Message
Cause
"Cannot detect original size." The size of the original cannot
be detected.
• Place the original on the exposure
glass again. Place the original scan
side down.
• If the machine cannot detect the
size of the original, specify the size
manually - do not use Auto Paper
Select mode or the Auto Reduce /
Enlarge function. See "Specifying
Original Sizes", Copy and
Document Server Reference
.
2
"Cannot detect original size." The original is not placed.
Place your originals.
"Cannot punch this paper
size."
The Punch function cannot be Select a supported paper size. See
used with paper size
"Specifications for Punch Unit (SR5000)
selected.
(Optional)" or "Specifications for Punch
Unit PU5020 (Optional)", About This
Machine
.
"Cannot staple paper of this
size."
The Staple function cannot be Select a supported paper size. See
used with paper size
"Specifications for Finisher SR5000
selected.
(Optional)" or "Specifications for
Booklet Finisher SR5020 (Optional)",
About This Machine
.
"Check original orientation."
The orientation of the original Change the orientation of the original.
is not correct.
"Check paper size."
An irregular paper size is set. If you press the [Start] key, copy will start
onto the selected paper.
"Duplex is not available with
this paper size."
A paper size that is not
supported by duplex mode
has been selected.
"Exceeded max. number of
The original has too many
pages per file. Do you want pages to be saved as a single
to store the scanned pages as file.
1 file?"
28
Solution
Select a supported paper size. See
"Duplex Copying", Copy and Document
Server Reference
.
To store scanned pages as a single file,
press [Store File]. Scanned data is stored
as a file in the Document Server. If you
do not want to store scanned files, press
[No]. Scanned data is deleted.
Messages Displayed When Using the Copy/Document Server Function
Message
"Exceeded the maximum
number of multi-sheet fold."
Cause
A print job was canceled
because more than the
maximum number of multisheet folds was specified.
Solution
Specify fewer sheets for the multi-sheet
fold function.
Multi-sheet folding can be applied to a
maximum of three sheets at once.
"Exceeded the maximum
number of sheets possible for
Ring Binding with the
currently set binding ring
combs. Printing will be
stopped."
The number of sheets is too
Load ring combs that are big enough to
large to be bound by the ring bind the required number of sheets.
combs that are currently
loaded in the ring binder.
"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."
The scanned originals have
too many pages as one
document.
2
Press [Exit], and then store again with an
appropriate number of pages.
"Magazine or Booklet mode You selected the "Magazine" Make sure the original for the
is not available due to mixed or "Booklet" function for the
"Magazine" or "Booklet" function is
image mode."
original scanned using
scanned using the same function.
different functions, such as
copy and printer.
"Maximum number of sets is
n."
(A figure is placed at n.)
The number of copies
exceeds the maximum copy
quantity.
You can change the maximum copy
quantity using the [Max. Copy Quantity]
setting in [General Features] under
[Copier / Document Server Features].
"Original is being scanned by The Copier function is not
another function. Switch to
available.
the following function, then
press the Stop key to cancel
scanning or press the Start
key to continue."
Cancel the job. Press [Exit], and then
press the [Document Server] key. Next,
press the [Stop] key. When the message
"The Clear / Stop key was pressed. Are
you sure you want to stop scanning?"
appears, press [Stop].
"Perfect Binding is not
available for different paper
sizes."
Cancel Mixed Sizes mode, or specify
the Auto Reduce / Enlarge function.
Mixed Sizes mode is
specified.
29
2. Troubleshooting When Using the Copy/Document Server Function
Message
2
30
Cause
Solution
"Perfect Binding is not
available with the settings."
Perfect binding is not possible Check the current settings. For details
under the settings that you
about which functions are not available
have specified.
when perfect binding is specified, see
"Perfect Binding", Copy and Document
Server Reference
.
"Perfect Binding is not
available with this finishing
size."
Perfect binding cannot be
used with the finishing size
that you have specified.
"Perfect Binding is not
available with this number of
sheets. Printing will be
stopped."
Perfect binding is not possible Perfect binding is not possible with the
with the number of sheets that number of sheets that you have
you have specified.
specified. See "Recommended Paper
Sizes and Types", About This Machine
.
"Perfect Binding is not
available with this paper
size."
Perfect binding cannot be
used with the finishing size
that you have specified.
Select a supported finishing size.
See "Recommended Paper Sizes and
Types", About This Machine
.
Select a supported paper size. See
"Specifications for Perfect Binder
GB5000 (Optional)", About This
Machine
.
"Ring Binding is not available Mixed Sizes mode is
for different paper sizes."
specified.
Cancel Mixed Sizes mode, or specify
the Auto Reduce / Enlarge function.
"Ring Binding is not available Ring binding cannot be
with the selected position."
applied in the position that
you have specified.
Select a supported binding position.
"Ring Binding is not available Ring binding is not possible
with the settings."
under the settings that you
have specified.
Check the current settings. For details
about which functions are not available
when ring binding is specified, see "Ring
Binding", Copy and Document Server
Reference
.
"Ring Binding is not available The ring binding function
with this paper size."
cannot be used with the
specified paper size.
Select a supported paper size. See
"Specifications for Ring Binder
(Optional)", About This Machine
"The selected file(s)
You do not have permission
contained file(s) without
to delete the selected file(s).
access privileges. Only file(s)
with access privileges will be
deleted."
Contact the file creator and request him/
her to carry out the deletion.
See "Ring Binding", Copy and
Document Server Reference
.
.
Messages Displayed When Using the Copy/Document Server Function
Message
Cause
"You do not have the
The logged in user does not
privileges to use this function." have permission to use the
selected function.
Solution
Contact the administrator about the
permission for the required function.
Connect Copy
Message
"Cannot connect to the submachine. Check the status of
the sub-machine."
Cause
• The
Solution
2
indicator is lit.
Press [Exit] on the main machine and
• The hard disk of the sub- follow the instructions on the display.
machine is
malfunctioning.
"Cannot print from the submachine. Check the status of
the sub-machine."
A paper misfeed has
occurred on the submachine, or toner or other
supplies need to be
replenished.
Follow the instructions displayed.
"Cannot print from the submachine. Check the status of
the sub-machine."
The sub-machine's User Tools Press the [User Tools] key to close the
menu is open.
User Tools menu.
"Sub-machine is in Interrupt
mode."
The sub-machine is in
Interrupt mode.
If the sub-machine's display indicates
that a cover is open, follow the
instructions displayed.
Press the [Interrupt] key on the submachine to cancel Interrupt mode.
"Sub-machine does not have Paper type or tray settings on Make the same settings on both
the same paper setting(s)."
the two machines do not
machines.
match.
"The Cover Sheet setting(s) of Cover settings on the two
the sub-machine is different
machines do not match.
from the main machine."
"The Slip Sheet setting(s) of
the sub-machine is different
from the main machine."
Make the same settings on both
machines.
Slip Sheet settings on the two Make the same settings on both
machines do not match.
machines.
"The Designation Sheet
Designation Sheet settings on Make the same settings on both
setting(s) of sub-machine is
the two machines do not
machines.
different from main machine." match.
31
2. Troubleshooting When Using the Copy/Document Server Function
Message
2
32
Cause
Solution
"Sub-machine paper settings
must be the same to use this
tray."
Paper tray settings on the two Make the same settings on both
machines do not match.
machines.
"No stamp data in the submachine."
Stamp data on the
submachine has been
deleted.
"Cannot print from the submachine. Sub-machine will
be disconnected."
The sub-machine has
Continue copying using the main
stopped due to power failure machine.
or communication error.
"Fold is available only when
Sort mode is selected in
Connect Copy."
Sort has not been selected
with fold.
Reprogram the stamp on the submachine.
Select the Sort function.
When You Cannot Make Clear Copies
When You Cannot Make Clear Copies
This section describes likely causes of and possible solutions for unclear copies.
Problem
Cause
Solution
Copies appear dirty.
Image density is too high.
Adjust the image density settings. See
"Adjusting Copy Image Density", Copy
and Document Server Reference
.
Copies are dirty.
Auto Image Density is not
selected.
On the control panel, select [Auto
Density].
The reverse side of the
original shows through on
copies.
Image density is too high.
Adjust the image density settings. See
"Adjusting Copy Image Density", Copy
and Document Server Reference
.
The reverse side of the
original shows through on
copies.
Auto Image Density is not
selected.
On the control panel, select [Auto
Density].
The reverse side of the
original shows through on
copies.
You are copying a thin
original, and its reverse side
is showing through.
On the control panel, select [Auto
Density]; or, adjust the density setting
manually. For details, see "Adjusting
Copy Image Density", Copy and
Document Server Reference
.
Shadow appears on copies
of pasted originals.
Image density is too high.
2
• Adjust the image density settings.
See "Adjusting Copy Image
Density", Copy and Document
Server Reference
.
• Change the orientation of the
original.
• Use clear tape to fix down pasted
parts of the original.
Identical blemishes appear in The exposure glass or ADF is Clean the exposure glass and/or ADF.
the same place on every
dirty.
See "Maintaining Your Machine",
copy.
About This Machine
.
33
2. Troubleshooting When Using the Copy/Document Server Function
Problem
Cause
Solution
Identical blemishes appear in
the same place on every
copy.
• The printed original is
scanned again.
On the control panel, select
[Generation], and then begin copying.
2
34
• Original Type Select is
set to [Text / Photo], but
the original features text
and photographs that
the machine cannot
distinguish between.
Copies are too light.
Image density is too light.
Adjust the image density settings. See
"Adjusting Copy Image Density", Copy
and Document Server Reference
.
Copies are too light.
A light copy may result when Use recommended paper only and be
you use damp or rough grain sure its storage environment meets the
paper.
recommended temperature and
humidity conditions. For details about
recommended paper and the proper
way to store it, see "Recommended
Paper Sizes and Types" and "Paper
Storage", About This Machine
.
Copies are too light.
Toner cartridge is almost
empty.
Add toner. See "Adding Toner", About
This Machine
.
Parts of images are not
copied.
The original is not set
correctly.
Set originals correctly. See "Placing
Originals", Copy and Document Server
Reference
.
Parts of images are not
copied.
The correct paper size is not
selected.
Select the correct paper size.
Parts of images are not
copied.
Even if you place originals in
the ADF correctly, margin of
a few millimeters on all four
sides of the original might not
be copied.
Use "Create Margin" function to reduce
the image of its original size. For details
about missing image area, see "Missing
Image Area", Copy and Document
Server Reference
.
When You Cannot Make Clear Copies
Problem
Cause
Images appear only partially. The paper is damp.
Solution
Use paper that has been stored in the
recommended temperature and
humidity conditions. For details about
the proper way to store paper, see
"Paper Storage", About This Machine
.
Black lines appear.
The exposure glass is dirty.
Clean the exposure glass. See
"Maintaining Your Machine", About
This Machine
.
White lines appear.
The exposure glass is dirty.
Clean the exposure glass. See
"Maintaining Your Machine", About
This Machine
.
White lines appear.
When is flashing, toner is
beginning to run out.
Add toner. See "Adding Toner", About
This Machine
.
Copies are blank.
The original is not set
correctly.
When placing originals on the exposure
glass, make sure the side to be scanned
is facing down. When placing originals
in the ADF, make sure the side to be
scanned is facing up.
A moiré pattern appears.
Your original has a dot
pattern image or many lines.
Place the original on the exposure glass
at a slight angle.
2
Black spots appear on the
Because of high humidity, the Place the print on the exposure glass in
copy of a photographic print. photographic print has stuck either of the following ways:
to the exposure glass.
• Place an OHP transparency on the
exposure glass, and then place the
photograph on the OHP
transparency.
• Place the photograph on the
exposure glass, then place two or
three sheets of white paper over it.
Leave the ADF open when
copying.
35
2. Troubleshooting When Using the Copy/Document Server Function
When You Cannot Make Copies As Wanted
This section describes likely causes of and possible solutions for unsatisfactory copy results.
Basic
2
Problem
Cause
Solution
Misfeeds occur frequently.
The paper tray's side fences
are set too tightly.
Push the side fences slightly outward,
and then reset it. Also, we recommend
you set at least 20 sheets of thick paper.
Misfeeds occur frequently.
The paper is damp.
Store paper in the recommended
temperature and humidity conditions.
See "Paper Storage", About This
Machine
.
Misfeeds occur frequently.
The paper is too thick or too
thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Misfeeds occur frequently.
Printed paper is being used.
Do not use paper that has been already
copied or printed.
Copies are not stapled.
There are jammed staples in
the stapler.
Remove jammed staples. See p.118
"Removing Jammed Staples".
Copies are not stapled.
Copy paper is curled.
• Turn the copy paper over in the
tray.
• Under [System Settings] - [General
Features], adjust the [Paper Curl
Correction Level] setting to
between [Level 1 (Weak)] and
[Level 5 (Strong)].
• If curling increases despite your
adjusting the [Paper Curl
Correction Level] setting, turn the
decurler's roller unit the other way
round, and then adjust the [Paper
Curl Correction Level] setting
again. For details about how to turn
around the decurler's roller unit,
see p.136 "If the Sheets Delivered
to the Stacker Are Not Aligned".
36
When You Cannot Make Copies As Wanted
Problem
Cause
Solution
Copies are not stapled.
There are too many copies for Check the stapler capacity. See
the stapler to staple as a
"Specifications for Finisher SR5000
single batch.
(Optional)", or "Specifications for
Booklet Finisher SR5020 (Optional)"
About This Machine
.
Staples are wrongly
positioned.
Originals are not set
correctly.
Check the correct position to place the
originals. For details about how to place
originals with stapling, see "Staple",
Copy and Document Server Reference
.
2
Saddle-stitched documents
Certain types of paper cannot Use recommended paper. See
come apart and do not stack be used for folding and open "Recommended Paper Sizes and
properly.
out after being folded and
Types", About This Machine
.
stitched.
You cannot combine certain
functions.
Selected functions cannot be Check the combination of functions and
used together.
make the settings again. See "Function
Compatibility", Copy and Document
Server Reference
.
When sorting, the pages are
divided into two blocks.
The memory became full in
In [Copier / Document Server Features],
during sorting and pages
under [Input / Output], set [Memory Full
were delivered in two blocks. Auto Scan Restart] to [Off].
Images are skewed.
The side fences in the paper Make sure the side fences are set
feed tray are not set properly. properly. For details about how to set the
side fences, see "Changing the Paper
Size", About This Machine
.
Images are skewed.
The paper is feeding in at an
angle.
Load the paper correctly. See "Loading
Paper", About This Machine
.
37
2. Troubleshooting When Using the Copy/Document Server Function
Problem
Copies are not properly
aligned.
Cause
Copy paper is curled.
Solution
• Turn the copy paper over in the
tray.
• Under [System Settings] - [General
Features], adjust the [Paper Curl
Correction Level] setting to
between [Level 1 (Weak)] and
[Level 5 (Strong)].
2
• If curling increases despite your
adjusting the [Paper Curl
Correction Level] setting, turn the
decurler's roller unit the other way
round, and then adjust the [Paper
Curl Correction Level] setting
again. For details about how to turn
around the decurler's roller unit,
see p.136 "If the Sheets Delivered
to the Stacker Are Not Aligned".
Edit
Problem
38
Cause
Solution
In Double Copies mode,
parts of the original image
are not copied.
Combination of original and
copy paper is not correct.
Specify the paper size again. For
example, select A3 for A4 (11" ×
17" for 81/2" × 11" ) originals. See
"Double Copies", Copy and Document
Server Reference
.
In Erase Border, Erase
Center, or Erase Center /
Border mode, parts of the
original image are not
copied.
You have specified a wide
erase margin.
Reduce the width of the erase margin.
For details, see "Erase Center / Border",
Copy and Document Server Reference
.
In Erase Border, Erase
Center, or Erase Center /
Border mode, parts of the
original image are not
copied.
Originals are not scanned
correctly.
Place the originals correctly.
When You Cannot Make Copies As Wanted
Problem
In Margin Adjustment mode,
parts of the original image
are not copied.
Cause
You have specified a wide
erase margin.
Solution
Reduce the width of the margin. For
details, see "Margin Adjustment", Copy
and Document Server Reference
.
There is a lack of margin
space on the opposite side of
the binding position.
In Image Repeat mode, the
original image is not copied
repeatedly.
2
The size of the selected copy Select copy paper larger than the
paper is the same as the
original or select the correct
originals, or you did not
reproduction ratio.
select the correct
reproduction ratio.
Stamp
Problem
The stamp position is wrong.
Cause
The paper orientation is
wrong.
Solution
Check the paper orientation and stamp
position.
The stamp is not printed on the The back side stamp position Reset the back side stamp position. For
back side of sheets when
is incorrect for the paper size. details about Duplex Back Page
copying in Duplex mode.
Stamping Position, see "Copier/
Document Server Features", Copy and
Document Server Reference
.
Combine
Problem
Cause
Copies made with the Booklet You selected a setting that
or Magazine function cannot does not match the
be folded into a book
orientation of the original.
correctly.
Solution
In [Copier / Document Server Features],
under [Edit], set [Orientation: Booklet,
Magazine] correctly.
39
2. Troubleshooting When Using the Copy/Document Server Function
Problem
Cause
Solution
When using Combine, parts
of the image are not copied.
You specified a reproduction
ratio that does not match the
sizes of your originals and
copy paper.
When you specify a reproduction ratio
using Manual Paper Select mode, make
sure the ratio matches your originals and
the copy paper. Select the correct
reproduction ratio before using
Combine mode. See "One-Sided
Combine", "Two-Sided Combine", or
"Auto Reduce/Enlarge", Copy and
Document Server Reference
.
Copies are not in correct
order.
You placed the originals in
the incorrect order.
When placing a stack of originals in the
ADF, the last page should be on the
bottom.
2
If you place the original on the exposure
glass, start with the first page to be
copied.
Duplex
Problem
Cause
Solution
Cannot copy in Duplex
mode.
[Apply Duplex] is set to [No]
for "Tray 1-7".
In [Tray Paper Settings], under "Tray
1-7", set [Apply Duplex] to [Yes].
Copies are not in correct
order.
You placed the originals in
the incorrect order.
When placing a stack of originals in the
ADF, the last page should be on the
bottom.
If you place an original on the exposure
glass, start with the first page to be
copied.
When using Duplex, copy is
made top to bottom even
though [Top to Top] is
selected.
40
You placed the originals in
the wrong orientation.
Place the original in the correct
orientation. See "Duplex Copying",
Copy and Document Server Reference
.
When You Cannot Make Copies As Wanted
Document Server
Problem
Cannot access file.
You cannot identify the
contents of a file.
Cause
The file is password
protected.
Solution
Contact the administrator.
To delete the files stored in the document
server, select [Delete All Files in
Document Server] under [Administrator
Tools] in [System Settings]. As this will
permanently delete every single file,
make sure the document server does not
contain any files you want to keep. For
details about Delete All Files in
Document Server, see "System Settings",
Network and System Settings Guide
.
2
You cannot check the
You can switch the Select File screen
contents of the file simply from between [List] and [Thumbnail] display
the file name.
to check the contents of the file.
• List display
The file name, date of storage, and
user name are shown.
• Thumbnails display
An image of the stored file
appears.
Memory frequently becomes The document server memory Delete unnecessary files. On the file
full.
is full.
selection display, select unnecessary
files, and then press [Delete File]. If this
does not increase available memory, do
the following:
• Switch to the scanner screen and
delete unnecessary files.
"Cannot display preview of
Image data might have
this page." appears, and you become corrupted.
can not check the thumbnail
image.
Press [Exit] to display the preview screen
without a thumbnail.
If the selected document contains
several pages, press [Switch] on the
"Display Page" area to change the
page.
41
2. Troubleshooting When Using the Copy/Document Server Function
Connect Copy
Problem
2
Cause
Solution
You cannot staple, punch, or The main and sub-machines
fold.
do not have the same option
installed.
Press [Connect Copy] to cancel Connect
Copy.
You get different copy results The Copy Quality setting
from the main and subdiffers on the two machines.
machines.
Make the same Copy Quality setting
one the two machines.
Display During Connect Copy
This section describes about the display during Connect Copy.
Problem
42
Cause
Solution
[Connect Copy] is not
displayed.
The sub-machine's main
power is off.
[Connect Copy] is not
displayed.
Functions that cannot be used Cancel the functions selected on the
with Connect Copy are
main machine.
selected on the main machine
(such as storing or copying
the first page of a document
in the Document Server).
[Connect Copy] is not
displayed.
The main machine is in
Interrupt mode.
Press the [Interrupt] key on the submachine to cancel Interrupt mode.
[Connect Copy] is not
displayed.
The [Connect Copy Key
Display] setting is off.
Select [On] for the [Connect Copy Key
Display] in [General Features] under
[Copier / Document Server Features].
[Connect Copy] is not
displayed.
The cable connecting the two Contact your service representative.
machines is damaged.
[Connect Copy] is not
displayed.
The
[Connect Copy] appears
faded.
Functions that cannot be used Press the [Clear Modes] key to clear the
with Connect Copy have
settings.
been set.
is lit.
Turn on the sub-machine's main power.
Follow the instructions displayed.
When You Cannot Make Copies As Wanted
If Connect Copy is Canceled
This section describes about causes and remedies when Connect Copy is cancelled.
Problem
Cause
Solution
The machine cancels
Connect Copy.
The main machine's main
Turn on the sub-machine's main power
power is off, or the operation or operation switch, and then press
switch has been pressed.
[Connect Copy].
The machine cancels
The sub-machine's main
power is off.
Connect Copy.
The machine cancels
Connect Copy.
2
A message instructing you to check the
sub-machine appears on the display of
the main machine. Press [Cancel] to
clear Connect Copy. Turn on the submachine's main power, press [Connect
Copy] and then make your settings
again.
The Weekly Timer setting is
Turn on the main machine's operation
coming into effect on the main switch, and then press [Connect Copy].
machine.
An error message indicates
The
the main machine has broken
down.
is lit.
Copying is not possible. Follow the
instructions displayed.
If You Cannot Exit from Connect Copy
This section describes about causes and remedies if you cannot exit from Connect Copy.
Problem
Cause
Solution
There is no response when
you press [Connect Copy].
Scanning is in progress.
Press the [Stop] key on the main
machine, and then press [Stop].
There is no response when
you press [Connect Copy].
Copying is in progress.
Press the [Stop] key on the main
machine, and then press [Stop].
43
2. Troubleshooting When Using the Copy/Document Server Function
Problem
There is no response when
you press [Connect Copy].
Cause
Solution
A paper misfeed has
occurred on either the main or
sub-machine.
• Follow the instructions displayed.
2
For details, see p.91 "Removing
Jammed Paper" and p.118
"Removing Jammed Staples".
If the sub-machine's display
indicates that a cover is open,
follow the instructions displayed.
• To cancel Connect Copy, Press the
[Stop] key on the main machine,
and then press [Stop].
There is no response when
you press [Connect Copy].
A paper misfeed has
occurred on one of the
machine, or toner or other
supplies need to be replaced.
• Follow the instructions displayed.
See p.91 "Removing Jammed
Paper".
See "Loading Paper" and "Adding
Toner", About This Machine
.
• To cancel Connect Copy, Press the
[Stop] key on the main machine,
and then press [Stop].
There is no response when
you press [Connect Copy].
A paper misfeed has
occurred during stapling.
Removed the jammed paper.
For details, see p.118 "Removing
Jammed Staples".
To cancel Connect Copy, press the
[Stop] key on the main machine, and
then press [Stop].
When Memory Is Full
This section describes likely causes of and possible solutions for problems related to full memory.
44
When You Cannot Make Copies As Wanted
Message
"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
Cause
Solution
The scanned originals
Press [Print] to copy scanned originals
exceeds the number of pages and cancel the scanning data. Press
that can be stored in memory. [Stop] to cancel the scanning data and
not copy.
2
"n" in the message represents
a changeable number.
"Press [Continue] to scan and After printing scanned
To continue copying, remove all copies,
copy remaining originals."
originals, the machine checks and then press [Continue]. To stop
if there are remaining
copying, press [Stop].
originals to be copied.
Connect Copy
Message
Cause
Solution
"Sub-machine memory is full. The quantity of data exceeds Continue printing on the main machine.
Sub-machine will be
the capacity of the subdisconnected."
machine.
• Even if the machine's memory becomes full, the memory overflow message will not appear if [Memory
Full Auto Scan Restart] is set to [On] in [Input / Output] under [Copier / Document Server Features].
Instead, the machine will copy scanned originals and then automatically begin copying any remaining
originals. When the machine does this, the resulting pages will not be in order. For details about
Memory Full Auto Scan Restart, see "Copier/Document Server Features", Copy and Document Server
Reference
.
45
2. Troubleshooting When Using the Copy/Document Server Function
2
46
3. Troubleshooting When Using the
Printer Function
This chapter describes likely causes of and possible solutions for printer function problems.
Messages Displayed When Installing the Printer
Driver
This section describes what to do if a message appears when installing the printer driver.
3
Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the
printer driver using [Add Printer] or [Install Printer].
Message number 58 appears if there is a newer version of the printer driver already installed.
Windows 2000
This section describes the procedure under Windows 2000.
1. On the [Start] menu, point to [Settings], and then click [Printers].
2. Double-click the Add Printer icon.
3. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, PCL5E, or
PS)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.
4. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Preparing the Machine", Printer Reference .
Windows XP Professional or Windows Server 2003/2003 R2
This section describes the procedure under Windows XP Professional or Windows Server 2003/2003
R2.
1. On the [Start] menu, click [Printers and Faxes].
2. Click [Add a printer].
47
3. Troubleshooting When Using the Printer Function
3. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, PCL5E, or
PS)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.
4. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Preparing the Machine", Printer Reference .
3
Windows XP Home Edition
This section describes the procedure under Windows XP Home Edition.
1. On the [Start] menu, click [Control Panel].
2. Click [Printer and Other Hardware].
3. Click [Printers and Faxes].
4. Click [Add a Printer].
5. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, PCL5E, or
PS)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.
6. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Preparing the Machine", Printer Reference .
Windows Vista
This section describes the procedure under Windows Vista.
1. On the [Start] menu, click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Printers].
4. Click [Add a printer].
5. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, PCL5E, or
PS)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.
6. Specify a port.
48
Messages Displayed When Installing the Printer Driver
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Preparing the Machine", Printer Reference .
Windows 7
This section describes the procedure under Windows 7.
1. On the Start menu, click [Control Panel].
2. Click [Hardware and Sound].
3
3. Click [Devices and Printers].
4. Click [Add a printer].
5. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, PCL5E, or
PS)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.
6. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see “Preparing the Machine”, Printer Reference .
Windows Server 2008
This section describes the procedure under Windows Server 2008.
1. On the [Start] menu, click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Printers].
4. Click [Add a printer].
5. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, PCL5E, or
PS)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit.
6. Specify a port.
49
3. Troubleshooting When Using the Printer Function
If USB Connection Fails
This section describes how to troubleshoot a problem related to USB connections.
Problem
Solution
The machine is not
automatically recognized.
The USB cable is not
connected properly.
Windows has already
configured the USB settings.
Check whether the computer Open Windows' Device Manager, and
has identified the machine as then, under [Universal Serial Bus
an unsupported device.
controllers], remove any conflicting
devices. Conflicting devices have a [!] or
[?] icon by them. Take care not to
accidentally remove required devices.
For details, see Windows Help.
3
50
Cause
Disconnect the USB cable, and then turn
off the main power switch. Turn the
machine on again. When the machine
has fully booted up, reconnect the USB
cable.
Messages Displayed When Using the Printer Function
Messages Displayed When Using the Printer
Function
This section describes the principal messages that appear on the panel display. If a message not described
here appears, act according to the message.
Status Messages
3
This section describes the machine status messages.
Message
Status
"Hex Dump Mode"
In the Hex Dump mode, the machine receives data in
hexadecimal format. Turn off the machine after printing, and
then turn back on.
"Job Suspended..."
Printing was temporarily stopped by SmartDeviceMonitor for
Client.
You can resume printing via [My Job List] in
SmartDeviceMonitor for Client, or via the Web Image
Monitor To resume printing via Web Image Monitor, check
with your system administrator first.
"Offline"
The machine is offline. To start printing, switch the machine
online by pressing [ Online].
"Please wait."
This message might appear for a second or two while the
machine is preparing, performing initial adjustments, or
adding toner. Wait a while.
"Ready"
This is the default ready message. The machine is ready for
use. No action is required.
"Printing..."
The machine is printing. Wait a while.
"Resetting job..."
The machine is resetting the print job. Wait until "Ready"
appears on the display panel.
"Setting change..."
The machine is setting changing. You cannot use the control
panel while this message is displayed. Wait a while.
"Waiting for print data..."
The machine is waiting for the next data to print. Wait a while.
51
3. Troubleshooting When Using the Printer Function
Messages Displayed on the Control Panel When Using the Printer Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel.
• Before turning the main power off, see "Turning On/Off the Power", About This Machine
3
52
Message
Cause
.
Solution
"Adjusting the temperature of The binding glue is being
the binding glue."
heated.
Wait until the glue has reached the
correct temperature for binding.
"Authentication has failed."
The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
"Authentication has failed."
The machine cannot perform
authentication.
Contact the administrator.
"Exceeded the maximum
number of sheets possible for
Ring Binding with the
currently set binding ring
combs. Printing will be
stopped."
The number of sheets is too
Load ring combs that are big enough to
large to be bound by the ring bind the required number of sheets.
combs that are currently
loaded in the ring binder.
"Hardware Problem:
Ethernet"
An error has occurred in the
Ethernet board.
Turn off the main power switch, and
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem: HDD"
An error has occurred in the
hard disk drive.
Turn off the main power switch, and
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem: USB"
An error has occurred in the
USB interface.
Turn off the main power switch, and
back on again. If the message appears
again, contact your service
representative.
Messages Displayed When Using the Printer Function
Message
Cause
Solution
"Perfect Binding is not
available with this number of
sheets. Printing will be
stopped."
Perfect binding is not possible Perfect binding is not possible with the
with the number of sheets that number of sheets that you have
you have specified.
specified. See "Specifications for Perfect
Binder GB5000 (Optional)", About This
Machine
.
"Perfect Binding is not
available with this paper
size."
Perfect binding cannot be
used with the finishing size
that you have specified.
Select a supported paper size. See
"Specifications for Perfect Binder
GB5000 (Optional)", About This
Machine
.
"Problem: Printer Font Error"
An error has occurred in the
font settings.
Contact your service representative.
3
"The selected file(s)
You have tried to delete files
contained file(s) without
without the authority to do so.
access privileges. Only file(s)
with access privileges will be
deleted."
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, contact
the person who created the file.
"Ring Binding is not available Ring binding cannot be
with the selected position."
applied in the position that
you have specified.
Select a supported binding position. See
"Ring Binding", Printer Reference .
"Ring Binding is not available The Ring Binding function
with this paper size."
cannot be used with the
specified paper size.
Select a supported paper size. See
"Specifications for Ring Binder
(Optional)", About This Machine
.
"The tray selected for other
The tray selected for other
Reset the job. Be sure the tray you select
pages is the same as the one pages is the same as the one for slip sheets is not providing paper for
for Slip Sheets ([Designate]). for slip sheets.
other pages.
Cannot print. Check the
setting."
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
The destination list is being
updated from the network
using SmartDeviceMonitor
for Admin or Web Image
Monitor.
Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on the
number of destinations to be updated,
there may be some delay before you
can resume operation. Operations are
not possible while this message is
displayed.
53
3. Troubleshooting When Using the Printer Function
Message
Cause
Solution
"You do not have the
The logged in user name does Contact the administrator about the
privileges to use this function." not have permission for the
permission for the required function.
selected function.
Other Messages
3
This section describes likely causes of and possible solutions for the error messages that are printed on the
error logs or reports.
Message
"84: Error"
Cause
There is no work area
available for image
processing.
Solution
• In [Printer Features], under
[System], set [Memory Usage] to
[Font Priority].
• Decrease the number of files sent to
the machine.
"85: Error"
The specified graphics library Check that the data is valid.
is unavailable.
"86: Error"
Parameters of the control
code are invalid.
Check the print settings.
"91: Error"
Printing was canceled by the
auto job cancel function due
to a command error.
Check that the data is valid.
"92: Error"
Printing was canceled
because the [Stop] key was
selected on the machine's
control panel.
Perform the print operation again if
necessary.
"Address Book is currently in
use by another function.
Authentication has failed."
The machine currently cannot Wait a while, and then retry the
perform authentication
operation.
because the address book is
being used by another
function.
"A function which cannot be A function not available with
used with Perfect Binding was Perfect Binding has been
set."
selected.
54
For details about which functions are not
available with Perfect Binding, see
"Perfect Binding", Printer Reference .
Messages Displayed When Using the Printer Function
Message
Cause
Solution
"A function which cannot be
used with Ring Binding was
set. The job was cancelled."
A function not available with
Ring Binding has been
selected.
For details about which functions are not
available with Ring Binding, see "Ring
Binding", Printer Reference
"Auto-registration of user
information has failed."
Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed
because the address book is
full.
Contact the administrator.
3
"Cannot store data of this
size."
The paper size exceeded the Reduce the paper size of the file that you
capacity of the document
want to send to a size that the document
server.
server can store. Custom size files can be
sent but not stored afterward.
"Classification Code is
incorrect."
The classification code has
not been entered, or the
classification code has been
entered incorrectly.
Enter the correct classification code.
"Classification Code is
incorrect."
The classification code is not
supported with the printer
driver.
Select Optional for classification code.
For details about how to specify
classification code settings, see
"Configuring Classification Codes",
Printer Reference .
"Collate has been
cancelled."
Collate was canceled.
Turn the main power switch off and then
back on again. If the message appears
again, contact your sales or service
representative.
55
3. Troubleshooting When Using the Printer Function
Message
"Command Error"
Cause
An RPCS command error
occurred.
Solution
Check using the following procedure:
• Check if the communication
between the computer and the
machine is working correctly.
• Check if the correct printer driver is
being used.
3
• Check if the machine's memory size
is set correctly in the printer driver.
• Check that the printer driver is the
most up-to-date version available.
"Compressed Data Error."
The compressed data has
become corrupt.
"Data storage error."
You tried to print a Sample
Contact your service representative.
Print, Locked Print, Hold Print,
or Stored Print file, or to store
a file in the document server
when the HDD is
malfunctioning.
"Document Server is not
available to use. Cannot
store."
You cannot use the document Contact the administrator.
server function.
"Duplex has been cancelled." Duplex printing was
canceled.
Check that the computer and machine
are communicating properly.
• Select the proper paper size for the
duplex function. See
"Specifications for the Main Unit",
About This Machine
.
• In [Tray Paper Settings], under
"Tray 1-7", set [Apply Duplex] to
[Yes].
56
"Error has occurred."
A syntax error, etc., occurred. Check that the PDF file is valid.
"Exceeded max. capacity of
Document Server. Cannot
store."
The HDD became full after a
file was stored.
Delete some of the files stored in the
document server or reduce the size that
you want to send.
Messages Displayed When Using the Printer Function
Message
Cause
Solution
"Exceeded max. number of
files of Document Server.
Cannot store."
The maximum file capacity of Delete some of the files stored in the
the document server was
document server.
exceeded.
"Exceeded max. number of
files to print for temporary /
stored jobs."
While printing a Sample Print, Delete unneeded files stored in the
Locked Print, Hold Print or
machine.
Stored Print file, the maximum
file capacity was exceeded.
"Exceeded max. number of
pages of Document Server.
Cannot store."
The maximum page capacity Delete some of the files stored in the
of the document server was
document server or reduce the number
exceeded.
of pages that you want to send.
"Exceeded max. number of
pages to print for
temporary / stored jobs."
While printing a Sample Print, Delete unneeded files stored in the
Locked Print, Hold Print or
machine.
Stored Print file, the maximum Reduce the number of pages to print.
page capacity was
exceeded.
"Exceeded max. pages.
Collate is incomplete."
The number of pages
Reduce the number of pages to print.
exceeds the maximum
number of sheets that you can
use Collate with.
"Exceeded the maximum
The maximum number of
number of multi-sheet fold.
multi-sheet fold was
The job has been cancelled." exceeded.
3
Specify fewer sheets for the multi-sheet
fold function.
Multi-sheet folding can be applied to a
maximum of three sheets at once.
"Failed to obtain file system." PDF direct printing could not Turn off the main power switch, and
be performed because the file back on again. If the message appears
system could not be obtained. again, contact your service
representative.
"File system is full."
PDF file do not print out
because the capacity of file
system is full.
"Fold is not available with the Fold function is not available
settings."
with the current settings.
Delete all unnecessary files from the
hard disk, or decrease the file size sent
to the machine.
Check the paper settings. For details
about the limitations of the Fold function,
see "Fold", Printer Reference .
57
3. Troubleshooting When Using the Printer Function
Message
3
Cause
Solution
"Folding Unit Error."
There is a problem with the
folding unit.
Contact your service representative.
"HDD is full."
The HDD became full while
printing a Sample Print,
Locked Print, Hold Print or
Stored Print file.
Delete unneeded files stored in the
machine.
Alternatively, reduce the data size of the
Sample Print, Locked Print, Hold Print or
Stored Print file.
"HDD is full."
When printing with the
Delete unneeded forms or fonts
PostScript 3 printer driver, the registered in the machine.
HDD's capacity for fonts and
forms has been exceeded.
"I/O buffer overflow"
An input buffer overflow
occurred.
• In [Printer Features], under
[System], set [Memory Usage] to
[Font Priority].
• In [Printer Features], under [Host
Interface], select [I/O Buffer], and
then set the maximum buffer size to
a larger value.
• Reduce the number of files being
sent to the machine.
58
"Information for user
authentication is already
registered for another user."
The user name for LDAP
Contact the administrator.
Authentication was already
registered in a different server
with a different ID, and a
duplication of the user name
occurred due to a switching
of domains (servers),etc.
"Insufficient Memory"
A memory allocation error
occurred.
On the printer driver's [Print Quality] tab,
select the [User settings] check box, and
then click [Change User Settings]. In the
[Change User Settings] dialog box,
select a low resolution in [Resolution:].
"Memory Retrieval Error"
A memory allocation error
occurred.
Turn off the main power switch, and
back on again. If the message appears
again, replace the RAM.
Messages Displayed When Using the Printer Function
Message
Cause
"No response from the server. A timeout occurred while
Authentication has failed."
connecting to the server for
LDAP Authentication or
Windows Authentication.
"Output tray has been
changed."
Solution
Check the status of the server.
The output tray was changed Specify the proper output tray.
because the paper size of the
specified output tray is
limited.
"Perfect Binding is not
available with the settings."
Perfect binding is not possible Check the current settings. For details
under the settings that you
about which functions are not available
have specified.
when perfect binding is specified, see
"Perfect Binding", Printer Reference .
"Perfect Binding is not
available with this number of
sheets."
Perfect binding is not possible Check the number of sheets. Specify
with the number of sheets that proper number of sheets. See
you have specified.
"Specifications for Perfect Binder
GB5000 (Optional)", About This
Machine
.
"Print overrun."
Images were discarded while PCL 5e/6
printing.
On the printer driver's [Print
Quality] tab, specify a lower
resolution on the [Resolution].
3
PostScript 3
On the printer driver's [Paper/
Quality] tab, specify a lower
resolution on the [Resolutions:].
RPCS
On the printer driver's [Print
Quality] tab, select the [User
settings] check box, and then click
[Change User Settings]. In the
[Change User Settings] dialog
box, select a low resolution in
[Resolution:].
"Printing privileges have not
been set for this document."
The PDF document you have Contact the owner of the document.
tried to print has no privileges
to print.
59
3. Troubleshooting When Using the Printer Function
Message
3
60
Cause
Solution
"Punch has been cancelled."
Punch printing was canceled. Check the paper orientation, print
orientation, and punch position. Certain
settings can produce print results that
might not be as expected.
"Receiving data failed."
Data reception was aborted. Resend the data.
"Ring Binding is not available Ring binding is not possible
with the settings."
under the settings that you
have specified.
Check the current settings. For details
about which functions are not available
when ring binding is specified, see "Ring
Binding", Printer Reference .
"Sending data failed."
Check if the computer is working
correctly.
The machine received a
command to stop
transmission from the printer
driver.
"Staple has been cancelled." Stapling printing was
canceled.
Check the paper orientation, paper
quantity, print orientation, and staple
position. Certain settings can produce
print results that might not be as
expected.
"The entered password is
incorrect."
The password of the
encrypted PDF file has been
entered incorrectly.
Enter the correct password.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. memory."
The HDD became full after a
file was stored.
Delete the files stored in the document
server or reduce the file size to be sent.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files."
The maximum file capacity of Delete the files stored in the document
the document server was
server.
exceeded.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
pages per file."
The maximum page capacity Delete some of the files stored in the
of the document server was
document server or reduce the number
exceeded.
of pages that you want to send.
Messages Displayed When Using the Printer Function
Message
Cause
Solution
"This function is not available A print job was cancelled
with Fold mode."
because a function(s) not
available with Fold was
selected.
Cancel the function(s) not available with
Fold. For details about which functions
are not available with Fold, see "Fold",
Printer Reference .
"Trimmer Error."
Contact your service representative.
There is a problem with the
trimmer.
"Trimmer is not available with The Fore Edge Cut function
the settings."
cannot trim according to the
specified range.
Select a range that the Fore Edge Cut
function can trim. For details about the
trimming limitations of the Fore Edge Cut
function, see "Input/Output", Copy and
Document Server Reference
.
"Selected ppr. size is not
supported. Job was
cancelled."
Job reset is automatically
performed if the specified
paper size is incorrect.
Specify the correct paper size and print
the file again.
"You do not have a privilege
to print this PDF file."
The logged in user is not
allowed to print the selected
PDF document.
Check the security settings of the PDF
document.
"Z-fold error."
Z-fold mode has been
cancelled.
Check the current settings. For details
about which functions are not available
when Z-fold is specified, see "Fold",
Printer Reference .
3
If the printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "List/Test
Print", Printer Reference .
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors by checking the error log
on the control panel.
• The most recent 50 errors are stored in the error log. If a new error is added when there are 50 errors
already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked
61
3. Troubleshooting When Using the Printer Function
Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until the number
of errors reaches 30.
• If the main power switch is turned off, the log is deleted.
• You cannot view [Error Log] on the simplified display.
1. Press the [Printer] key to display the printer screen.
3
CBZ002
2. Press [Error Log].
An error log list appears.
3. Press the desired job list, and then press [Details].
A detailed error log appears.
62
When You Cannot Print
When You Cannot Print
This section describes what to do if printing does not start even after performing [Print].
Problem
Cause
Solution
Printing does not start.
The power is off.
Check the cable is securely plugged into
the power outlet and the machine. Turn
on the main power switch.
Printing does not start.
The machine is set to
"Offline".
Press [ Online].
Printing does not start.
The cause is displayed on the Check the error message or warning
display of the control panel. status on the display panel and take the
required action.
Printing does not start.
The interface cable is not
connected correctly.
Printing does not start.
The correct interface cable is The type of interface cable you should
not being used.
use depends on the computer. Be sure to
use the correct one. If the cable is
damaged or worn, replace it. See
"Connecting to the Interfaces", Network
and System Settings Guide .
Printing does not start.
The interface cable was
connected after the machine
was switched on.
Connect the interface cable before
turning on the machine.
Printing does not start.
The login user name, login
password, or driver
encryption key is invalid.
Check the login user name, login
password, or driver encryption key.
Printing does not start.
Advanced encryption has
been set using the Extended
Security function.
Check the settings of the Extended
Security function with the administrator.
3
Connect the interface cable securely. If
it has a fastener, fasten that securely as
well. See "Connecting to the Interfaces",
Network and System Settings Guide
.
63
3. Troubleshooting When Using the Printer Function
Problem
Data In indicator does not
light up or flash.
Cause
Solution
If the Data In indicator does
not light up or flash even after
the print job starts, the
machine has not received the
data.
• When the machine is connected to
a computer via a cable, check the
computer print port settings are
correct. For details, see p.64
"When the Data In Indicator Does
Not Light Up or Flash".
• When it is networked with a
computer, contact the
administrator.
3
[List / Test Print] is disabled.
A mechanical error might
have occurred.
Contact your service representative.
If the printing does not start, consult your service representative.
When the Data In Indicator Does Not Light Up or Flash
When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the
machine.
When the machine is connected to the computer using the interface cable
This section describes how to check the print port when the Data In indicator does not light up or blink.
Check if the print port setting is correct.
For Windows 2000
1. Click the [Start] button, point to [Settings], and then click [Printers].
2. Click the icon of the machine. On the [File] menu, click [Properties].
3. Click the [Ports] tab.
4. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Professional or Windows Server 2003/2003 R2
1. Click the [Start] button, and then click [Printers and Faxes].
2. Click the icon of the machine. On the [File] menu, click [Properties].
3. Click the [Ports] tab.
4. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Home Edition
1. Click the [Start] button, and then click [Control Panel].
64
When You Cannot Print
2. Click [Printers and Other Hardware].
3. Click [Printers and Faxes].
4. Click the icon of the machine. On the [File] menu, click [Properties].
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows Vista
1. Click the [Start] button, and then click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Printers].
3
4. Click the icon of the machine. On the [Organize] menu, click [Properties].
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows 7
1. Click the Start button, and then click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Devices and Printers].
4. Right click the icon of the machine. On the context menu, click [Printer Properties].
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows Server 2008
1. Click the [Start] button, and then click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Printers].
4. Click the icon of the machine. On the [Organize] menu, click [Properties].
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
Network connection
Contact the network administrator.
65
3. Troubleshooting When Using the Printer Function
Other Printing Problems
This section describes likely causes of and possible solutions for problems that can occur when printing
from a computer.
When you cannot print clearly
Problem
3
Cause
Solution
The printed image is faded
over the entire page.
When is blinking, toner is
beginning to run out.
Add toner. See "Adding Toner", About
This Machine
.
White lines appear.
When is blinking, toner is
beginning to run out.
Add toner. See "Adding Toner", About
This Machine
.
The printed image is faded
over the entire page.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity condition. See "Paper
Storage", About This Machine
.
The printed image is faded
over the entire page.
The paper is unsuitable.
Use recommended paper. Printing on
coarse or treated paper might result in
faint print image. See "Recommended
Paper Sizes and Types", About This
Machine
.
The printed image is faded
over the entire page.
If the [Toner saving] is
selected in the printer driver
settings, the entire page will
be faded when printed.
PCL 5e/6
On the [Print Quality] tab, select
[Off] on the [Toner Saving] area.
PostScript 3
On the [Paper/Quality] tab, select
[Through] or [Edge Smoothing] in
the [Print Mode] list.
RPCS
On the [Print Quality] tab, clear the
[Toner Saving] check box.
66
Other Printing Problems
Problem
Images smudge when
rubbed. (Toner is not fixed.)
Cause
Solution
The specified paper type and PCL 5e/6
the paper that is actually
On the [Paper] tab, select a proper
loaded might be different. For
paper type in the [Type:] list.
example, thick paper might
PostScript 3
be loaded but not specified
On the [Paper/Quality] tab, select
as the paper type.
a proper paper type in the [Media
Type] list.
RPCS
3
On the [Print Settings] tab, select a
proper paper type in the [Paper
type:] list.
The printed image is different With certain functions, such
from the image on the
as enlargement and
computer's display.
reduction, image layout
might be different to that on
the computer display.
In the application, change the layout,
character size, and character settings.
The printed image is different You might have selected to
from the image on the
replace TrueType fonts with
computer's display.
machine fonts in the printing
process.
To print an image similar to that of the
computer display, make settings to print
TrueType fonts as an image. See the
printer driver Help.
When printing graphics, the
output and the screen are
different.
If you want to print accurately, set the
printer driver to print without using the
graphics command. See the printer
driver Help.
If the printer driver is
configured to use the
graphics command, the
graphics command from the
machine is used to print.
Lines of garbled or unwanted An incorrect printer language Select the correct printer driver and print
alphanumeric characters
might have been selected.
the file again.
appear.
Images are cut off, or excess
is printed.
You may be using paper
Use the same size paper as that selected
smaller than the size selected in the application. If you cannot load
in the application.
paper of the correct size, use the
reduction function to reduce the image,
and then print. See the printer driver
Help.
67
3. Troubleshooting When Using the Printer Function
Problem
3
Cause
Solution
Page layout is not as
expected.
Print areas differ depending
on machine used. Information
that fits on a single page on
one machine may not fit on a
single page of another
machine.
On the RPCS printer driver's [Print
Settings] tab, click [Printer
Configuration] and then adjust the
[Printable area:] setting. See the printer
driver Help.
Photo images are coarse.
Some applications print at
lower resolution.
PCL 5e/6
On the printer driver's [Print
Quality] tab, specify a higher
resolution on the [Resolution].
PostScript 3
On the printer driver's [Paper/
Quality] tab, specify a higher
resolution on the [Resolutions:].
RPCS
• On the printer driver's [Print
Quality] tab, select
[Photograph] on the
[Document type:].
• On the printer driver's [Print
Quality] tab, select the [User
settings] check box, and then
click [Change User Settings].
In the "Change User Settings"
dialog box, select a high
resolution in [Resolution:].
A solid line is printed as a
dashed line or appears
blurred.
Dither patterns do not match. PostScript 3
On the printer driver's [Advanced]
tab, change the [Dithering:] setting.
RPCS
On the printer driver's [Print
Quality] tab, select the [User
settings] check box, and then click
[Change User Settings]. In the
"Change User Settings" dialog
box, change the [Dithering:]
setting. See the printer driver Help.
68
Other Printing Problems
Problem
Cause
Fine lines are fuzzy, of
inconsistent thickness, or do
not appear.
Super fine lines have been
specified in the application.
Solution
PostScript 3
On the printer driver's [Advanced]
tab, change the [Dithering:] setting.
RPCS
On the printer driver's [Print
Quality] tab, select the [User
settings] check box, and then click
[Change User Settings]. In the
"Change User Settings" dialog
box, change the [Dithering:]
setting. See the printer driver Help.
3
If the problem continues after you
change the dithering settings, use the
settings of the application in which the
image was created to change the
thickness of the lines.
Images appear only partially. The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity condition. See "Paper
Storage", About This Machine
.
69
3. Troubleshooting When Using the Printer Function
When paper is not fed properly
Problem
Paper is not fed from the
selected tray.
Cause
Solution
When you are using a
PCL 5e/6
Windows operating system,
On the printer driver's [Paper] tab,
printer driver settings override
in the [Input Tray:] list, select the
those settings using the
desired tray.
display panel.
PostScript 3
3
On the printer driver's [Paper/
Quality] tab, in the [Paper Source:]
list, select the desired input tray.
RPCS
On the printer driver's [Print
Settings] tab, in the [Paper source
tray:] list, select the desired input
tray.
Paper settings can be applied only if the
paper settings specified on the machine
match those of the printer driver exactly.
Check that the values of the paper
settings specified on the machine match
the values of those specified in the printer
driver.
70
Images are printed at a slant. The paper tray's side fences
might not be locked.
Check the side fences are locked. See
"Changing the Paper Size", About This
Machine
.
Images are printed at a slant. The paper is feeding in at a
slant.
Load the paper correctly. See "Loading
Paper", About This Machine
.
Misfeeds occur frequently.
The number of sheets loaded Load paper only as high as the upper
exceeds the capacity of the
limit markings on the side fences of the
machine.
paper tray.
Misfeeds occur frequently.
The paper tray's side fences
are set too tightly.
Push the side fences lightly, and then
reset it.
Misfeeds occur frequently.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity condition. See "Paper
Storage", About This Machine
.
Other Printing Problems
Problem
Cause
Solution
Misfeeds occur frequently.
The paper is too thick or too
thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Misfeeds occur frequently.
The paper is wrinkled or has
been folded/creased.
Use recommended paper only and be
sure its storage environment meets the
recommended temperature and
humidity conditions. For details about
recommended paper and the proper
way to store it, see "Recommended
Paper Sizes and Types" and "Paper
Storage", About This Machine
.
Misfeeds occur frequently.
Printed paper is being used.
Do not load sheets that have already
been copied or printed onto by another
machine.
Misfeeds occur frequently.
Sheets are sticking together.
Fan the sheets thoroughly before
loading them. Alternatively, feed the
sheets into the machine one at a time.
Sheets are feeding in
together, resulting in jams.
Sheets are sticking together.
Fan the sheets thoroughly before
loading them. Alternatively, feed the
sheets into the machine one at a time.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity condition. See "Paper
Storage", About This Machine
.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Edges of sheets are creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity condition. See "Paper
Storage", About This Machine
.
Edges of sheets are creased.
You are using nonrecommended paper.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
3
71
3. Troubleshooting When Using the Printer Function
Problem
Duplex printing is
malfunctioning.
Cause
[Apply Duplex] is set to [No]
for "Tray 1-7".
The image on the back side of Missing patches and
duplex copies has mottled
smudges are caused by
blank patches or is smudged. moisture leaking from the
paper.
3
Solution
In [Tray Paper Settings], under "Tray
1-7", set [Apply Duplex] to [Yes].
• Do not install the machine in areas
that are susceptible to low
temperature.
• Use paper that has been stored
where temperature and humidity
conditions meet the limitations we
recommend. For details about the
paper storage conditions we
recommend, see "Paper Storage",
About This Machine
.
• Install the Optional anti-humidity
heater. For details about the antihumidity heater, contact your
service representative.
Other printing problems
Problem
It takes a long time to
complete a print job.
72
Cause
"Sleep mode" might be set.
Solution
The machine requires time to warm up if
it has been in "Off mode/Sleep mode".
Specify "Off mode/Sleep mode" in
[System Settings], [Auto Off Timer].
Other Printing Problems
Problem
It takes a long time to
complete a print job.
Cause
Solution
Photographs and other data
intensive pages take a long
time for the machine to
process, so simply wait when
printing such data.
If the Data In indicator is blinking, data
has been received by the printer. Wait
for a moment.
Changing the following settings with the
printer driver may help speed up
printing:
PCL 5e/6
On the printer driver's [Print
Quality] tab, specify a lower
resolution on the [Resolution].
3
PostScript 3
On the printer driver's [Paper/
Quality] tab, specify a lower
resolution on the [Resolutions:].
RPCS
• On the RPCS printer driver's
[Print Quality] tab, select
[High Speed] on the [Print
priority:].
• On the RPCS printer driver's
[Print Quality] tab, select
[General documents] in the
[Document type] area.
• On the RPCS printer driver's
[Print Quality] tab, select the
[User settings] check box,
and then click [Change User
Settings]. In the "Change User
Settings" dialog box, select a
lower resolution in
[Resolution:].
It takes a long time to
complete a print job.
Documents with a lot of
characters may take some
time to print.
On the RPCS printer driver's [Print
Quality] tab, select the [User settings]
check box, and then click [Change User
Settings]. Clear the [Change methods to
extract TrueType fonts] on the [Misc.]
tab, and then print.
73
3. Troubleshooting When Using the Printer Function
Problem
Images are printed in the
wrong orientation.
3
74
Cause
The feed orientation you
selected and the feed
orientation selected in the
printer driver's option setup
might not be the same.
Solution
Set the same settings for both the
machine's feed orientation and the feed
orientation specified in [Paper source
tray settings:] on the RPCS printer driver's
[Change Accessories] tab.
When using Windows
Bidirectional communication
2000/XP/Vista/7 and
is not working.
Windows Server
2003/2003 R2/2008,
optional components
connected to the machine are
not recognized.
Set up optional devices on the Properties
of the printer. See the printer driver Help.
When using Windows
2000/XP/Vista/7 and
Windows Server
2003/2003 R2/2008,
combined printing, booklet
printing, or Auto Reduce /
Enlarge printing does not
come out as expected.
The correct application or
printer driver settings are not
made.
Make sure the application's paper size
and orientation settings match those of
the printer driver. If a different paper size
and orientation are set, select the same
size and orientation.
A print instruction was issued
from the computer, but
printing did not start.
User Authentication may
have been set.
Contact the administrators.
PDF files do not print out/
cannot perform PDF direct
print.
PDF files are passwordprotected.
To print password-protected PDF files,
enter the password in the [PDF Menu] or
on Web Image Monitor. For details, see
"Printing a PDF File Directly", Printer
Reference , or the Web Image
Monitor's Help.
PDF files do not print out/
cannot perform PDF direct
print.
PDF files cannot be printed if Change the PDF file security setting.
they are print-disabled in PDF
file security setting.
PDF direct print produces
strange or malformed
characters.
Fonts were not embedded.
Embed fonts in the PDF file you want to
print and then print.
Other Printing Problems
Problem
Option settings specified in
the printer driver's properties
do not reflect the machine's
actual configuration.
Cause
Option settings specified in
the printer driver are
incorrect.
Solution
Specify correct option settings in the
printer driver's properties. For details,
see “Making Option Settings for the
Printer”, Printer Reference .
If the problem cannot be solved, contact your service representative.
3
75
3. Troubleshooting When Using the Printer Function
3
76
4. Troubleshooting When Using the
Scanner Function
This chapter describes likely causes of and possible solutions for scanner function problems.
When Scanning Is Not Done As Expected
This section describes causes and solutions if scan results are not as expected.
Problem
Cause
Solution
The scanned image is dirty.
The exposure glass or ADF is Clean the exposure glass and/or ADF.
dirty.
See "Maintaining Your Machine",
About This Machine
.
The image is distorted or out
of position.
The original was moved
during scanning.
Do not move the original during
scanning.
The image is distorted or out
of position.
The original was not flat
against the exposure glass.
Make sure the original is flat on the
exposure glass.
The scanned image is upside The original was placed
down.
upside down.
No image results from
scanning.
4
Place the original in the correct
orientation. See "Setting of Original
Feed Type", Scanner Reference .
The original was placed with When placing originals on the exposure
the front and back reversed. glass, make sure the side to be scanned
is facing down. When placing originals
in the ADF, make sure the side to be
scanned is facing up.
Scanned images are rotated. If you set the original with its
top edge backward and save
full color/gray scale images
as a TIFF or JPEG file,
scanned images are rotated.
When placing a stack of originals in the
ADF, place their top edges first.
See "Setting of Original Feed Type",
Scanner Reference .
77
4. Troubleshooting When Using the Scanner Function
Problem
4
Solution
The scanned image contains
white spaces.
If you scan originals using
Scanning at a higher resolution may
other than the network
reduce the margins.
TWAIN scanner function,
certain paper size and
resolution settings may
produce scanned images that
are larger than the specified
size because of margins to the
sides.
After an original is scanned,
the following settings are
canceled:
To prevent the scanned data
being sent to the wrong
destination, this machine has
a function that cancels the
settings once the scanned
data is sent.
Destination, Sender, E-mail
text, Subject, and File name
78
Cause
Contact your service representative.
When You Cannot Send Scanned Files
When You Cannot Send Scanned Files
This section describes likely causes of and solutions for problems related to network delivery and sending
e-mail.
When Stored Files Cannot Be Accessed
This section describes likely causes of and possible solutions for job access-related problems.
Problem
Cause
The stored file is locked and
not accessible.
The password-protected file
is locked because the
password was incorrectly
entered ten times.
Solution
Contact the administrator.
4
When You Cannot Browse the Network to Send a Scan File
This section describes likely causes of and possible solutions for the network browsing to send files.
Problem
After specifying the
destination folder, you
cannot browse the network.
Cause
The following machine
settings might be incorrect:
• IP address
Solution
Check the settings. See "Connecting the
Machine", Network and System Settings
Guide .
• Subnet Mask
When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN driver-related problems.
Problem
The Scanner Properties
dialog box cannot be
displayed.
Cause
Advanced encryption has
been specified in the
extended security setting.
Solution
For details about the extended security
setting, contact your administrator.
79
4. Troubleshooting When Using the Scanner Function
When Stored Files Cannot Be Edited
This section describes likely causes of and possible solutions for editing stored files.
Problem
Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot be
redelivered.
4
Cause
File permissions have been
applied using the available
extended security function.
Solution
Contact the administrator.
When the Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the network delivery function problems.
Problem
Cause
Solution
Cannot use the network
delivery function.
The delivery software may be Contact the administrator.
an old version or a security
setting may be specified.
Cannot use the network
delivery function.
The network delivery function Specify it correctly. See "Network
setting is not correct.
Settings Required to Use the Network
Delivery Scanner", Network and System
Settings Guide .
When S/MIME Cannot Be Used
This section describes likely causes of and possible solutions for S/MIME-related problems.
80
Problem
Cause
Solution
If multiple destinations are
selected for the broadcasting
sequence, the data is sent
twice.
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
Make sure S/MIME-authentication
destinations are separate from plain text
destinations.
Contact the administrator for details
about destination settings.
When You Cannot Send Scanned Files
Problem
When attaching a signature
to an e-mail using S/MIME,
an e-mail address for
"Sender" is not set for "From".
Cause
When S/MIME is applied,
the administrator's name
appears in the "From" field,
and the sender's name
appears in the "Reply-to"
field.
Solution
Contact the administrator.
• Protecting an e-mail by S/MIME increases its data volume.
4
When You Cannot Send Scan Files Using WSD
This section describes likely causes of and possible solutions for sending scan files using WSD.
Problem
Cause
Solution
The WSD scanner function
cannot be used.
Scan Profile is not set on the
client computer.
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scanner Reference .
The WSD scanner function
cannot be used.
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives scan
data.
Open scanner Properties, click the
[Events] tab, and then select [Start this
Program] as the computer's response on
receipt of scan data. For details, see
your operating system's Help.
Although scanning was
performed by the client
computer, the WSD scanner
function cannot be used.
WSD scanning cannot be
performed from a client
computer.
Use the machine's control panel to send
scan data to a client computer by WSD.
Alternatively, disable WSD scanning
and use TWAIN to send scan data to a
client computer.
Operations Are Not Possible When Messages Are Displayed
This section describes likely causes of and possible solutions for messages that appear and when the
machine fails to operate.
81
4. Troubleshooting When Using the Scanner Function
Problem
"Destination list / machine
settings are updated.
Selected destinations or
function settings have been
cleared. Please re-select the
settings."
4
82
Cause
Solution
The destination list is being
Wait until the message disappears. Do
updated from the network
not switch off the power while this
using SmartDeviceMonitor
message is displayed.
for Admin. Depending on the
number of destinations to be
updated, there may be some
delay before you can resume
operation. Operations are
not possible while this
message is displayed.
Messages Displayed When Using the Scanner Function
Messages Displayed When Using the Scanner
Function
This section describes likely causes of and possible solutions for error messages that may appear on the
machine's control panel and the client computer.
Messages Displayed on the Control Panel When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel.
4
• If a message not described here appears, take necessary solutions specified by the message. For
details about how to turn off the main power switch, see “Turning On/Off the Power”, About This
Machine
.
Message
Cause
Solution
"Authentication has failed."
The entered login user name Contact your user administrator for the
or password is not correct.
correct login user name and password.
"Authentication has failed."
The machine cannot perform Contact the administrator.
authentication.
"Cannot communicate with
PC. Contact the
administrator."
“WSD (Device)” protocol or Use IPv4 or IPv6, located in
“WSD (Scanner)” protocol is [Configuration] in Web Image Monitor,
disabled.
to enable “WSD (Device)” and “WSD
(Scanner)”.
"Cannot detect original size.
Select scan size."
The machine cannot detect
the size of the original.
• Place the original correctly.
• Specify the scan size.
• If you place the original directly on
the exposure glass or in the ADF,
the automatic original size
detection process starts. Lift the ADF
by more than 30 degrees.
83
4. Troubleshooting When Using the Scanner Function
Message
4
Cause
Solution
"Cannot start scanning
The [Take no action] setting
because communication was has been selected on the
failed."
client computer, forcing the
client computer to remain
inactive when it receives scan
data.
Open scanner Properties, click the
[Events] tab, then select [Start this
Program] as the computer's response on
receipt of scan data. For details, see your
operating system's Help.
"Cannot find the specified
path. Please check the
settings."
Check that the computer name or the
folder name for the destination is correct.
The destination computer
name or folder name is
invalid.
"Captured file exceeded
The job contains too many
max. number of pages per
pages to be scanned and
file. Cannot send the scanned sent as a single large file.
data."
Separate the job and send it as multiple
smaller files. See “Storage Function”,
Scanner Reference .
"Connection with PC has
failed. Check the settings."
Check that the computer name or the
folder name for the destination is correct.
The destination computer
name or folder name is
invalid.
"Connection with LDAP server A network error has occurred
has failed. Check the server and connection has failed.
status."
• Try the operation once more. If the
message is still shown, the network
may be busy.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see “Programming the LDAP
server”, Network and System
Settings Guide .
"Destinations to which
encrypted files will be sent
contain users without
certificates or with invalid
certificates. Check the
destinations."
84
The destination's S/MIME
certificates are invalid or
cannot be found.
Contact the administrator.
Messages Displayed When Using the Scanner Function
Message
Cause
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. Email Size] in Scanner
Features."
The maximum e-mail size has
been exceeded.
"Exceeded max. No. of
results to display. Max.: n"
There are too many search
results to display.
Solution
• In [Scanner Features], under [Send
Settings], change the [Max. E-mail
Size] setting.
• In [Scanner Features], under [Send
Settings], set [Divide & Send E-mail]
to [Yes (per Page)] or [Yes (per
Max. Size)].
Search again after changing the search
conditions.
(A figure is placed at n.)
"Exceeded max. data
capacity. Check scanning
resolution, then press Start
key again."
4
The scanned data exceeded Specify the scan size and resolution
maximum data capacity.
again. Note that it may not be possible
to scan very large originals at high
resolution. See “Relationship between
Resolution and Scan Size”, Scanner
Reference .
"Exceeded max. data
The volume of the scan data
capacity. Check the scanning is too large.
resolution, then reset original
(s)."
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at high
resolution. See “Relationship between
Resolution and Scan Size”, Scanner
Reference .
"Exceeded max. number of
alphanumeric characters for
the path."
The path contains too many
alphanumeric characters.
The maximum number of characters
which can be entered for the path is 256.
Check the number of the characters you
entered, and then enter the new
characters in the path again.
"Exceeded max. number of
alphanumeric characters for
the path."
There are too many
alphanumeric characters.
Enter no more than the maximum number
of alphanumeric characters. See “Values
of Various Set Items for Transmission/
Storage/Delivery Function”, Scanner
Reference .
85
4. Troubleshooting When Using the Scanner Function
Message
Cause
"Exceeded max. number of
The document server is
files which can be used in
already full.
Document Server at the same
time."
"Exceeded max. number of
stored files. Cannot send the
scanned data as capturing
files is unavailable."
4
Solution
Check the files stored by the other
functions, and then delete unnecessary
files. For details about how to delete files,
see “Document Server”, Copy and
Document Server Reference
.
Too many files are waiting to Try again after they have been delivered.
be delivered.
"Exceeded time limit for LDAP A network error has occurred
server search. Check the
and connection has failed.
server status."
• Try the operation once more. If the
message is still shown, the network
may be busy.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see “Programming the LDAP
server”, Network and System
Settings Guide .
"LDAP server authentication
has failed. Check the
settings."
The user name and password In [System Settings], under
differ from those set for LDAP [Administrator Tools], check the settings
Authentication.
of LDAP server. For details, see
“Programming the LDAP server”,
Network and System Settings Guide .
"Memory is full. Cannot scan. Because of insufficient hard
The scanned data will be
disk space, the first page
deleted."
could not be scanned.
Try one of the following measures:
• Wait a while, and then try again.
• Reduce the scan area or scanning
resolution. See “Specifying Scan
Settings”, Scanner Reference .
• Delete unnecessary files. See
“Deleting a Stored File”, Scanner
Reference .
"Now loading WSD... Please WSD scanner function is
wait."
being prepared.
86
Wait a while.
Messages Displayed When Using the Scanner Function
Message
Cause
Solution
"Output buffer is full. Sending Sending was canceled
the data has been cancelled. because there are too many
Please try again later."
files in standby status.
Try again when the files in stand by status
have been delivered.
"SMTP authentication E-mail The SMTP authentication eaddress and Administrator E- mail address and the
mail address mismatch."
administrator's e-mail
address do not match.
Contact the administrator.
"Selected file is currently in
use. Cannot change file
name."
You cannot change the name Cancel transmission (“Waiting...” status
of a file whose status is
cleared) or the DeskTopBinder setting,
“Waiting...” or that is being and then change the file name.
edited with DeskTopBinder.
"Selected file is currently in
use. Cannot change
password."
You cannot change the
Cancel transmission (“Waiting...” status
password of a file whose
cleared) or the DeskTopBinder setting,
status is “Waiting...” or that is and then change the password.
being edited with
DeskTopBinder.
"Selected file is currently in
use. Cannot change user
name."
You cannot change the user Cancel transmission (“Waiting...” status
name of a file whose status is cleared) or the DeskTopBinder setting,
“Waiting...” or that is being and then change the user name.
edited with DeskTopBinder.
"Sending the data has failed. A network error occurred
The data will be resent later." and a file was not sent
correctly.
Wait until sending is retried
automatically after the preset interval. If
sending fails again, contact the network
administrator.
"Some of selected files are
currently in use. They could
not be deleted."
You cannot delete a file
whose status is “Waiting...”
or that is being edited with
DeskTopBinder.
Cancel transmission (“Waiting...” status
cleared) or the DeskTopBinder setting,
and then delete the file.
"The selected file(s)
You do not have permission
contained file(s) without
to delete the selected file(s).
access privileges. Only file(s)
with access privileges will be
deleted."
The files can be deleted by the file
administrator. To delete a file which you
are not authorized to delete, contact the
administrator.
4
87
4. Troubleshooting When Using the Scanner Function
Message
4
Cause
Solution
"Transmission has failed. To While a file was being sent,
check the current status, press a network error occurred
[Scanned Files Status]."
and the file could not be sent
correctly.
If the same message appears again after
scanning again, the cause could be a
mixed network, or else network settings
were changed during WSD scanner
transmission. Check with your system
administrator.
"Updating the destination list
has failed. Try again?"
Check that the server has network
connectivity.
A network error occurred.
"You do not have the
The logged in user does not
privileges to use this function." have permission to use the
selected function.
Contact the administrator about the
permission for the required function.
Messages Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error messages displayed on the
client computer when using the TWAIN driver.
• If a message not described here appears, take necessary solutions specified by the message. For
information about how to turn off the main power switch, see “Turning On/Off the Power”, About
This Machine
.
Message
88
Cause
Solution
"Cannot add any more
scanning mode."
The maximum number of scan The maximum number of modes that can
modes is already registered. be stored is 100. Delete unnecessary
modes.
"Cannot specify any more
scanning area."
The maximum number of scan The maximum number of scanning areas
areas is already registered.
that can be stored is 100. Delete
unnecessary scanning areas.
"Communication error has
occurred on the network."
A network communication
error occurred.
Enable TCP/IP on the client computer.
Messages Displayed When Using the Scanner Function
Message
"Error has occurred in the
scanner driver."
Cause
Solution
A driver error has occurred.
• Check whether the network cable
is connected correctly to the client
computer.
• Check that the client computer's
operating system has detected the
Ethernet board.
• Enable TCP/IP on the client
computer.
"Insufficient memory. Reduce Scanner memory is
the scanning area."
insufficient.
• Specify a smaller scan size.
• Change the resolution setting.
4
• Do not use compression functions.
See TWAIN Driver help.
The problem may be due to the following
cause:
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high
resolution. See “Relationship
between Resolution and Scan
Size”, Scanner Reference .
"No response from the
scanner."
The machine or client
Check that both devices have network
computer is not connected to connectivity and that their network
the network correctly.
settings are correct.
"No response from the
scanner."
The network is busy.
"Scanner is in use for other
function. Please wait."
A function other than the
Scanner function is being
used.
Wait a while, and then try again.
• Wait a while, and then try again.
• Cancel the job in progress.
For example, press [Exit], and then
press the [Copy] key. Next, press
the [Stop] key. When the message
"The Clear / Stop key was pressed.
Are you sure you want to stop
scanning?" appears, press [Stop].
89
4. Troubleshooting When Using the Scanner Function
Message
4
Cause
Solution
"Scanner is not available on
the specified device."
The TWAIN scanner function Contact your service representative.
cannot be used on this
machine.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
"Scanner is not available.
Check the scanner
connection status."
The machine is not connected
to the network correctly.
Set the main power switch to “On”.
• Check whether the machine is
connected to the network correctly.
• Check the firewall settings of the
client computer. For details, see
Windows Help.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
“Connecting the Machine”, and
“Using telnet”, Network and
System Settings Guide .
"Scanner is not ready. Check The ADF cover is open.
the scanner and the options."
90
Close the ADF cover.
5. Clearing Misfeeds
This chapter describes what to do if a paper jam (misfeed) occurs.
Removing Jammed Paper
This section describes how to locate and remove jammed paper.
• The inside of the machine could be very hot. Do not touch any parts other than specified in this
document when removing misfed paper. Otherwise, it may cause burn injury.
• The fusing section of this machine might be very hot. Caution should be taken when removing misfed
paper.
5
• Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple
unit. You can trap your fingers if you do not.
• Keep your hands clear of the perfect binder and paper exit. You can trap your fingers if you do
not.
• Keep your hands clear of the inside of the ring binder and the space under the Ring Binder Tray.
You might trap your fingers if you do not.
• When clearing misfeeds, do not turn off the operation switch. If you do, your settings will be lost.
• To prevent misfeeds, do not leave any torn scraps of paper inside the machine.
• Contact your service representative if misfeeds occur frequently.
Locating Jammed Paper
If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker
inside the finisher or front cover.
The location of the paper jam (misfeed) is indicated by the letter shown on the displayed panel.
91
5. Clearing Misfeeds
5
BQL036S
1. Press [Instruction Details].
2. Press the key of the section from where you want to remove the jammed paper.
92
Removing Jammed Paper
3. After each step is complete, press [Next]. To go back to the previous step, press [Previous].
Press [Entire View], the entire machine is displayed.
4. When all jammed paper is removed, restore the machine to the original state.
• More than one misfeed may be indicated. When this happens, check all the areas indicated.
5
Removing Jammed Paper
This section describes how to remove jammed paper.
• The fusing section of this machine might be very hot. Caution should be taken when removing misfed
paper.
• When removing jammed sheets, take care to touch only those areas explicitly indicated in the manual.
• Do not remove the fusing unit. Doing so will result in loss of print quality.
• Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper.
• If a detailed removal instruction appears on the right of the screen, follow it.
• You can also use the procedure indicated in [System Status] to remove jammed paper.
93
5. Clearing Misfeeds
When A is Displayed
BQL003S
5
When B1 is Displayed
BQL002S
When B4 is Displayed
BQL004S
94
Removing Jammed Paper
When C is Displayed
BQL005S
5
95
5. Clearing Misfeeds
When D is Displayed
5
BQL006S
96
Removing Jammed Paper
When K1 - K4 is Displayed
5
BQL027S
97
5. Clearing Misfeeds
When L1 - L5 is Displayed
5
BQL026S
98
Removing Jammed Paper
When Mc1 - Mc4 is Displayed
5
BQL010S
When Mc5 or Mc6 is Displayed
BQL011S
99
5. Clearing Misfeeds
When Mc7 or Mc8 is Displayed
5
BQL012S
When Mk1 or Mk2 is Displayed
BQL016S
100
Removing Jammed Paper
When Mk3 - Mk5 is Displayed
5
BQL017S
101
5. Clearing Misfeeds
When Mk6 is Displayed
5
BQL018S
When Mk7 or Mk8 is Displayed
BQL019S
102
Removing Jammed Paper
When Mk9 - Mk11 is Displayed
5
BQL020S
103
5. Clearing Misfeeds
When Mk12 - Mk14 is Displayed
5
BQL021S
104
Removing Jammed Paper
When N1 - N5 is Displayed
5
BQL042S
105
5. Clearing Misfeeds
When N6 - N22 is Displayed
5
CBZ003
106
Removing Jammed Paper
BVP020
5
When P1 is Displayed
BQL022S
When P2 is Displayed
BQL023S
107
5. Clearing Misfeeds
When Q1 or Q2 is Displayed
5
BQL024S
When Q3 or Q4 is Displayed
BQL025S
108
Removing Jammed Paper
When R1 - R3 is Displayed
5
BQL063S
109
5. Clearing Misfeeds
When R4 - R8 is Displayed
5
BQL064S
110
Removing Jammed Paper
When Rb1 - Rb5 is Displayed
5
BQL028S
111
5. Clearing Misfeeds
When Rb6 - Rb9 is Displayed
5
BQL029S
112
Removing Jammed Paper
When Rb10 - Rb17 is Displayed
5
BQL030S
When Rt1 or Rt2 is Displayed
BQL055S
113
5. Clearing Misfeeds
When U is Displayed (when the Large Capacity Tray is installed)
5
BQL014S
114
Removing Jammed Paper
When U is Displayed (when the Wide Large Capacity Tray is installed)
5
BQL015S
• If coated paper frequently becomes jammed and causes "U" to appear, contact your representative.
When V is Displayed
BQL039S
115
5. Clearing Misfeeds
When Z1 is Displayed
5
BQL007S
116
Removing Jammed Paper
When Z4 is Displayed
5
BQL008S
117
5. Clearing Misfeeds
Removing Jammed Staples
This section describes how to remove jammed staples.
• Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple
unit. You can trap your fingers if you do not.
• Curled paper may cause staples to jam. To avoid this, turn paper over in the tray.
• When the finisher is installed, after removing jammed staples, staples will not be ejected the first few
times you try to use the stapler.
5
• Remove the jammed staples according to the finisher type. Check the type if you are unsure. For details
about type of finisher, see “Appendix”, About This Machine
.
Finisher SR5000
Use the following procedure to remove jammed staples from the Finisher SR5000.
118
Removing Jammed Staples
5
BQL062S
Booklet Finisher SR5020
Use the following procedure to remove jammed staples from the Booklet Finisher SR5020.
119
5. Clearing Misfeeds
S1
5
BQL037S
120
Removing Jammed Staples
S2
5
BQL038S
121
5. Clearing Misfeeds
Removing Jammed Ring Combs
This section describes how to remove jammed ring combs.
If ring combs become jammed, a message appears on the display panel. Follow the message's instructions
to remove the jammed ring combs.
5
BQL013S
• The ring combs set in the ring comb cartridge might move or become slanted when you remove the
jammed ring combs from the ring comb cartridge. Before replacing the cartridge, check that all the
ring combs are straight and properly aligned.
122
Removing Punch Waste
Removing Punch Waste
This section describes how to remove punch waste.
• While
•
"Hole Punch Receptacle is full." is displayed, you cannot use the punch function.
"Hole Punch Receptacle is full." is displayed until the punch waste box is reinstalled.
• If the message is still displayed, reinstall the punch waste box.
• While "Comb Binding Punch Receptacle is full." is displayed, you cannot use the punch function.
• "Comb Binding Punch Receptacle is full." is displayed until the receptacle is reinstalled.
• If the message is still displayed, reinstall the receptacle.
Finisher SR5000
5
Use the following procedure to remove punch waste from the Finisher SR5000.
BQL031S
Booklet Finisher SR5020
Use the following procedure to remove punch waste from the Booklet Finisher SR5020.
BQL035S
123
5. Clearing Misfeeds
Ring Binder
Use the following procedure to remove punch waste from the ring binder.
5
BQL033S
124
Removing Staple Waste
Removing Staple Waste
This section describes how to remove staple waste.
• While
•
"Waste Staple Receptacle is full." is displayed, you cannot use the staple function.
"Waste Staple Receptacle is full." is displayed until the waste staple box is reinstalled.
• If the message is still displayed, reinstall the waste staple box.
Finisher SR5000
Use the following procedure to remove staple waste from the Finisher SR5000.
5
BQL032S
Booklet Finisher SR5020
Use the following procedure to remove staple waste from the Booklet Finisher SR5020.
BQL034S
125
5. Clearing Misfeeds
Removing Waste Paper
This section describes how to remove the waste paper.
• While "The waste paper receptacle is full." is displayed, you cannot use the perfect binding.
• "The waste paper receptacle is full." is displayed until the receptacle is reinstalled.
• If the message is still displayed, reinstall the receptacle.
Perfect Binder
Use the following procedure to remove the waste paper produced by perfect binding.
5
BQL053S
Trimmer
Use the following procedure to remove the waste paper produced by the trimmer.
BQL054S
126
6. Appendix
Maintenance
Adjusting the Image Position
This section describes how to adjust the image position if it is out of alignment.
For adjusting the image position, there are [Copy Image] and [Frame Image]. To adjust the image position
of a file mainly composed of pictorial data, such as photographs and illustrations, select [Copy Image].
To adjust the image position of a file mainly composed of text data, select [Frame Image]. This section
explains how to use [Frame Image] to adjust the image position.
1. Press the [User Tools] key.
2. Press [Adjustment Settings for Operators].
3. Press [0106 Select Test Pattern for Image Position Adjustment].
4. Press [Test Pattern].
6
5. Select [Frame Image], and then press [OK].
6. Press [Back].
7. Press [To Print Screen].
The Copy function screen appears.
8. Select the paper tray whose alignment you want to check.
9. Without loading the document, press the [Start] key.
The Frame Image for checking the alignment is printed.
10. The frame image is printed on the back of the sheet, so turn the sheet over horizontally
(landscape orientation).
BQL069S
127
6. Appendix
11. Using the supplied scale, measure the distance between the sheet's right and bottom sides
and the Frame Image. The optimum aligned distance is 2 mm (0.08 inches). Use the following
steps to adjust the print position according to the degree of misalignment.
BQL070S
12. Press [Back to Settings].
13. Press [0101 Adjust Image Position Across Feed Direction] or [0102 Adjust Image Position
With Feed Direction].
6
[0101 Adjust Image Position Across Feed Direction]: Vertical alignment relative to paper feed
direction.
[0102 Adjust Image Position With Feed Direction]: Horizontal alignment relative to paper feed
direction.
14. Select the paper tray you want to adjust, and then specify the adjustment value using the
[ ] and [ ].
15. Press [OK], and then press [Back].
16. Repeat steps 7 to 15 until the distances between the paper sides and the Frame Image are
between 1.5 and 2.5 mm (0.06 and 0.10 inches).
128
Pausing Copying When Using the Finisher SR5000 or the Booklet Finisher SR5020
Pausing Copying When Using the Finisher
SR5000 or the Booklet Finisher SR5020
Use the following procedure to temporarily interrupt a long copy run when using the Finisher SR5000 or
the Booklet Finisher SR5020.
1. Press the [Suspend/Resume] key.
The key lights and printing stops.
6
BQL050S
2. Remove the stack of paper from the Finisher Shift Tray.
BQL051S
3. Press the [Suspend/Resume] key.
The key turns off, and then copying restarts.
• You can suspend copy only when the output tray is specified as the Finisher Shift Tray.
• Depending on the print image, the prints might not be stacked properly. In such a case, pause printing,
remove the prints, and then resume printing.
129
6. Appendix
When Z-folded Paper Is Not Properly Aligned
Install the auxiliary Z-fold support tray if Z-folded prints are not output tidily.
When Using the Finisher Shift Tray
Use the following procedure to attach the Z-fold support tray for Finisher to the Finisher Shift Tray.
1. Press the [Suspend/Resume] key.
The key lights and printing stops.
6
BQL050S
2. Remove the prints.
3. Attach the Z-fold support tray to the Finisher Shift Tray.
BQL052S
When Using the Folding Unit Tray
Use the following procedure to attach the Z-fold support tray for Folding Unit to the Folding Unit Tray.
130
When Z-folded Paper Is Not Properly Aligned
1. Open the front cover of the Folding Unit and take out the Z-fold support tray for Folding Unit
(located at the bottom of the Folding Unit).
BQL071S
2. Set the Z-fold support tray for Folding Unit in the slope of the Folding Unit Tray so that it is
flush against the end fence.
6
BQL072S
3. Close the front cover of the Folding Unit.
• When you have finished using the Z-fold support tray for Folding Unit, open the front cover of the
Folding Unit and re-attach the tray to its stowage hook.
If the paper fed to the output tray is still not aligned
If Z-folded sheets are not output in proper alignment even when the Z-fold support tray for Folding Unit
(Large) is attached, attach the Z-fold support tray for Folding Unit (Small) as well.
131
6. Appendix
1. Open the front cover of the Folding Unit and remove both Z-fold support trays (located at
the bottom of the Folding Unit).
BQL071S
2. Insert the projecting part of the small Z-fold support tray into the rectangular hole of the
large Z-fold support tray.
6
A
B
C
D
BSC007S
A) Z-fold support tray for the Folding Unit (Small)
B) Projecting part
C) Rectangular hole
D) Z-fold support tray for the Folding Unit (Large)
3. Position both Z-fold support trays flush against the end fence in the slope of the Folding Unit
Tray.
BSC008S
132
When Z-folded Paper Is Not Properly Aligned
• When you have finished with the Z-fold support trays, open the front cover of the Folding Unit and
hang them back up on the stowage hook.
• Be sure to put the Z-fold support tray for the Folding Unit (Small) on the hook first.
BVN012
6
133
6. Appendix
When Large Size Paper is Not Properly Aligned
Use the following procedure if a large sheet (B4, 81/2" × 14", or larger) becomes misaligned or falls from
the booklet finisher.
1. Press the [Suspend/Resume] key.
The key lights and printing stops.
6
BQL059S
2. Remove the prints.
3. Pull out the Finisher Shift Tray's extension.
BQL060S
4. Set the auxiliary coated paper tray for the Finisher Shift Tray.
BQL061S
134
When Large Size Paper is Not Properly Aligned
• When you have finished using the auxiliary coated paper tray, put it in the manual holder.
6
135
6. Appendix
If the Sheets Delivered to the Stacker Are Not
Aligned
Curling can cause sheets to be delivered unaligned to the stacker. If this happens, turn the decurler's roller
unit the other way round.
• If the sheets curl downward, attach the roller unit so the soft roller is underneath.
• If the sheets curl upward, attach the roller unit so the soft roller is on top.
6
BQL057S
136
Trademarks
Trademarks
Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are either registered trademarks or trademarks
of Adobe Systems Incorporated in the United States and/or other countries.
Apple and TrueType are trademarks of Apple Inc., registered in the U.S. and other countries.
PCL® is a registered trademark of Hewlett-Packard Company.
Monotype is a registered trademark of Monotype Imaging, Inc.
Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 2000 are as follows:
Microsoft® Windows® 2000 Professional
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Advanced Server
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional Edition
6
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Media Center Edition
Microsoft® Windows® XP Tablet PC Edition
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
137
6. Appendix
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
6
138
INDEX
A
J
Adjusting the image position..............................127
Job is not performed..............................................25
B
L
Booklet Finisher SR5020..................119, 123, 125
Legal Prohibition....................................................11
Locating jammed paper........................................91
C
Cannot browse the network to send a scan file......
................................................................................79
Cannot make clear copies....................................33
Cannot make copies as wanted...........................36
Cannot print...........................................................63
Cannot send scanned files....................................79
Checking machine status and settings.................16
Checking the error log..........................................61
Clearing misfeeds..................................................91
Combine................................................................. 36
Control panel.........................................................52
Copy/Document Server function.........................27
D
Display During Connect Copy.............................42
Document Server...................................................36
Duplex....................................................................36
E
Edit..........................................................................36
Error log.................................................................61
F
Finisher.................................................................129
Finisher SR5000................................118, 123, 125
M
Machine address info...........................................16
Maintenance.......................................................127
Maintenance info..................................................16
Manuals for this machine........................................6
Memory is full........................................................44
Messages displayed................................27, 51, 83
Messages displayed on the client computer.......88
Messages displayed on the control panel when
using the printer function.......................................52
Messages displayed on the control panel when
using the scanner function.....................................83
Messages displayed when installing the printer
driver......................................................................47
Multi-accessing...................................................... 25
N
Names of major items.............................................9
Network connection..............................................64
Network delivery function cannot be used.........80
Notes......................................................................10
Notice.......................................................................8
O
How to read this manual.........................................9
Operations Are Not Possible When Messages Are
Displayed...............................................................81
Other Messages....................................................54
Other printing problems........................................66
I
P
If Connect Copy is Cancelled..............................43
If the indicator to the left of a function key is lit red.
................................................................................19
If USB connection fails..........................................50
If You Cannot Exit from Connect Copy...............43
Indicators................................................................13
Inquiry....................................................................16
Panel Tone.............................................................15
Pausing Copying When Using the Finisher SR5000
or the Booklet Finisher SR5020.........................129
Perfect Binder......................................................126
Printer function.......................................................51
Problems operating the machine..........................21
H
R
Removing jammed paper...............................91, 93
139
Removing Jammed Ring Combs.........................122
Removing jammed staples..................................118
Removing Punch Waste......................................123
Removing staple waste.......................................125
Removing Waste Paper......................................126
Ring Binder..........................................................124
S
S/MIME cannot be used......................................80
Scanner function....................................................83
Scanning is not done as expected.......................77
Stamp.....................................................................36
Status messages..................................................... 51
Stored files cannot be accessed...........................79
Stored files cannot be edited................................ 80
Symbols....................................................................9
T
Trademarks..........................................................137
Trimmer................................................................126
TWAIN...................................................................88
TWAIN driver cannot be started..........................79
W
When A is displayed.............................................94
When B1 is displayed...........................................94
When B4 is Displayed..........................................94
When C is displayed.............................................95
When D is displayed.............................................96
When K1 - K4 is Displayed..................................97
When L1 - L5 is displayed....................................98
When large size paper is not properly aligned......
..............................................................................134
When Mc1 - Mc4 is Displayed...........................99
When Mc5 or Mc6 is Displayed.........................99
When Mc7 or Mc8 is Displayed.......................100
When Mk1 or Mk2 is Displayed.......................100
When Mk12 - Mk14 is Displayed....................104
When Mk3 - Mk5 is Displayed.........................101
When Mk6 is Displayed.....................................102
When Mk7 or Mk8 is Displayed.......................102
When Mk9 - Mk11 is Displayed.......................103
When N1 - N5 is displayed..............................105
When N6 - N22 is displayed............................106
140
When P1 is displayed.........................................107
When P2 is displayed.........................................107
When Paper is Not Correctly Stacked..............136
When paper is not fed properly...........................66
When Q1 or Q2 is displayed............................108
When Q3 or Q4 is Displayed...........................108
When R1 - R3 is displayed.................................109
When R4 - R8 is displayed.................................110
When Rb1 - Rb5 is Displayed...........................111
When Rb10 - Rb17 is Displayed......................113
When Rb6 - Rb9 is Displayed...........................112
When Rt1 or Rt2 is Displayed............................113
When the Data In Indicator Does Not Light Up or
Flash.......................................................................64
When the machine is connected to the computer
using the interface cable.......................................64
When U is displayed..................................114, 115
When V is displayed...........................................115
When you cannot print clearly.............................66
When You Cannot Send Scan Files Using WSD....
................................................................................81
When Z-folded paper is not properly aligned........
..............................................................................130
When Z1 is displayed........................................116
When Z4 is Displayed........................................117
Windows 2000.....................................................47
Windows 7............................................................49
Windows Server 2003/2003 R2.......................47
Windows Server 2008.........................................49
Windows Vista.......................................................48
Windows XP Home Edition...................................48
Windows XP Professional.....................................47
Z
Z-folded paper....................................................130
EN US
D060-7706
© 2010 TOSHIBA TEC CORPORATION All rights reserved.
Operating Instructions Troubleshooting
OME10002200
R100420I8100-TTEC
Ver00 2010-06
EN US D060-7706
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