Compaq ProLiant ML350e User guide

Compaq ProLiant ML350e User guide

HP ProLiant ML350 G6 Server

User Guide

Part Number 513503-002

March 2010 (Second Edition)

© Copyright 2009, 2010 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.

Intended audience

This document is for the person who installs, administers, and troubleshoots servers and storage systems.

HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Contents

Component identification ............................................................................................................... 7

Front panel components ................................................................................................................................ 7

Front panel LEDs and buttons ......................................................................................................................... 8

Rear panel components ................................................................................................................................ 9

Rear panel LEDs and buttons ....................................................................................................................... 10

System board components .......................................................................................................................... 11

System board LEDs ........................................................................................................................... 13

NMI functionality ............................................................................................................................. 14

System maintenance switch ............................................................................................................... 14

SAS/SATA device numbers ......................................................................................................................... 15

SAS and SATA hard drive LEDs ................................................................................................................... 17

SAS and SATA hard drive LED combinations ................................................................................................ 17

Battery pack LEDs ....................................................................................................................................... 18

FBWC module LEDs .................................................................................................................................... 20

Fan locations and configurations ................................................................................................................. 20

Operations................................................................................................................................. 25

Power up the server .................................................................................................................................... 25

Power down the server ............................................................................................................................... 25

Extend the server from the rack .................................................................................................................... 25

Remove the server from the rack .................................................................................................................. 26

Access the server rear panel (rack model) ..................................................................................................... 26

Open or remove the tower bezel ................................................................................................................. 26

Remove the access panel ............................................................................................................................ 27

Install the access panel ............................................................................................................................... 28

Remove the media bay blank ...................................................................................................................... 28

Remove the large redundant fan air baffle .................................................................................................... 28

Remove the DIMM baffle ............................................................................................................................. 29

Remove a fan blank .................................................................................................................................... 30

Setup ......................................................................................................................................... 31

Optional installation services ....................................................................................................................... 31

Optimum environment................................................................................................................................. 31

Space and airflow requirements ........................................................................................................ 31

Temperature requirements ................................................................................................................. 32

Power requirements .......................................................................................................................... 33

Electrical grounding requirements ...................................................................................................... 33

Rack planning resources ............................................................................................................................. 34

Rack warnings ........................................................................................................................................... 34

Contents of the tower server shipping carton ................................................................................................. 34

Contents of the rack server shipping carton ................................................................................................... 35

Installing hardware options ......................................................................................................................... 35

Setting up a tower server ............................................................................................................................ 35

Installing the server into the rack .................................................................................................................. 36

Powering up and configuring the server ........................................................................................................ 37

Installing the operating system ..................................................................................................................... 37

Registering the server.................................................................................................................................. 38

Hardware options installation ....................................................................................................... 39

Introduction ............................................................................................................................................... 39

Processor option......................................................................................................................................... 39

Memory options ......................................................................................................................................... 44

Memory subsystem architecture ......................................................................................................... 45

Single-, dual-, and quad-rank DIMMs ................................................................................................. 45

DIMM identification .......................................................................................................................... 46

Memory configurations ..................................................................................................................... 46

General DIMM slot population guidelines ........................................................................................... 48

Installing DIMMs .............................................................................................................................. 51

SAS or SATA hard drive option ................................................................................................................... 52

Hard drive cage options ............................................................................................................................. 54

Installing a hard drive expansion cage power cable ............................................................................ 54

Eight-bay SFF drive cage option......................................................................................................... 57

Two-bay LFF drive cage option .......................................................................................................... 59

Removable media device options ................................................................................................................. 62

Identifying guide screws.................................................................................................................... 62

Installing a half-height or full-height media device ................................................................................ 62

Installing the full-height media device shipping screw ........................................................................... 64

Redundant fan assembly option ................................................................................................................... 65

Redundant hot-plug power supply option ...................................................................................................... 66

Power supply configuration ............................................................................................................... 67

Installing the redundant hot-plug power supply option .......................................................................... 67

Expansion board options ............................................................................................................................ 69

Removing the expansion slot cover ..................................................................................................... 69

Installing an expansion board ........................................................................................................... 70

PCI-X expansion cage option ....................................................................................................................... 71

Battery-backed write cache option ............................................................................................................... 78

FBWC module and capacitor pack option .................................................................................................... 80

150W PCIe video/graphics controller power cable option ............................................................................ 82

HP Trusted Platform Module option .............................................................................................................. 84

Installing the Trusted Platform Module board ....................................................................................... 85

Retaining the recovery key/password ................................................................................................. 86

Enabling the Trusted Platform Module ................................................................................................. 87

Tower-to-rack conversion option ................................................................................................................... 87

Configuration and utilities ............................................................................................................ 91

Configuration tools ..................................................................................................................................... 91

SmartStart software .......................................................................................................................... 91

HP ROM-Based Setup Utility .............................................................................................................. 92

Array Configuration Utility ................................................................................................................ 94

Option ROM Configuration for Arrays................................................................................................ 95

HP ProLiant Essentials Rapid Deployment Pack .................................................................................... 95

Re-entering the server serial number and product ID ............................................................................. 95

Management tools...................................................................................................................................... 96

Automatic Server Recovery ................................................................................................................ 96

ROMPaq utility ................................................................................................................................. 96

Integrated Lights-Out 2 technology ..................................................................................................... 97

Erase Utility ..................................................................................................................................... 97

StorageWorks library and tape tools .................................................................................................. 97

HP Systems Insight Manager ............................................................................................................. 97

Management Agents ........................................................................................................................ 98

HP Insight Server Migration software for ProLiant ................................................................................. 98

Redundant ROM support ................................................................................................................... 98

USB support and functionality ............................................................................................................ 99

Internal SD support ........................................................................................................................... 99

Diagnostic tools ......................................................................................................................................... 99

HP Insight Diagnostics ...................................................................................................................... 99

HP Insight Diagnostics survey functionality ........................................................................................ 100

Integrated Management Log ............................................................................................................ 100

Array Diagnostic Utility ................................................................................................................... 100

Remote support and analysis tools ............................................................................................................. 101

HP Insight Remote Support software ................................................................................................. 101

Keeping the system current ........................................................................................................................ 101

Drivers .......................................................................................................................................... 101

ProLiant Support Packs .................................................................................................................... 102

Operating system version support .................................................................................................... 102

System Online ROM flash component utility ...................................................................................... 102

Change control and proactive notification ........................................................................................ 102

Care Pack ..................................................................................................................................... 102

Troubleshooting ........................................................................................................................ 103

Troubleshooting resources ......................................................................................................................... 103

Pre-diagnostic steps .................................................................................................................................. 103

Important safety information ............................................................................................................ 103

Symptom information ...................................................................................................................... 105

Prepare the server for diagnosis ....................................................................................................... 106

Loose connections .................................................................................................................................... 106

Service notifications .................................................................................................................................. 107

Troubleshooting flowcharts ........................................................................................................................ 107

Start diagnosis flowchart ................................................................................................................. 107

General diagnosis flowchart ............................................................................................................ 108

Server power-on problems flowchart ................................................................................................ 110

POST problems flowchart ................................................................................................................ 113

OS boot problems flowchart ............................................................................................................ 114

Server fault indications flowchart ..................................................................................................... 116

POST error messages and beep codes ....................................................................................................... 118

Battery replacement .................................................................................................................. 119

Regulatory compliance notices ................................................................................................... 120

Regulatory compliance identification numbers ............................................................................................. 120

Federal Communications Commission notice ............................................................................................... 120

FCC rating label ............................................................................................................................ 120

Class A equipment ......................................................................................................................... 120

Class B equipment .......................................................................................................................... 120

Declaration of conformity for products marked with the FCC logo, United States only ...................................... 121

Modifications ........................................................................................................................................... 121

Cables .................................................................................................................................................... 121

Canadian notice (Avis Canadien) .............................................................................................................. 122

European Union regulatory notice .............................................................................................................. 122

Disposal of waste equipment by users in private households in the European Union ........................................ 122

Japanese notice ....................................................................................................................................... 123

BSMI notice ............................................................................................................................................. 123

Korean notice .......................................................................................................................................... 124

Chinese notice ......................................................................................................................................... 124

Laser compliance ..................................................................................................................................... 124

Battery replacement notice ........................................................................................................................ 124

Taiwan battery recycling notice ................................................................................................................. 125

Power cord statement for Japan ................................................................................................................. 125

Acoustics statement for Germany (Geräuschemission) .................................................................................. 125

Electrostatic discharge ............................................................................................................... 126

Preventing electrostatic discharge .............................................................................................................. 126

Grounding methods to prevent electrostatic discharge .................................................................................. 126

Server specifications ................................................................................................................. 127

Environmental specifications ...................................................................................................................... 127

Mechanical specifications ......................................................................................................................... 127

Power supply specifications ....................................................................................................................... 127

Technical support ...................................................................................................................... 130

Before you contact HP .............................................................................................................................. 130

HP contact information .............................................................................................................................. 130

Customer Self Repair ................................................................................................................................ 130

Acronyms and abbreviations ...................................................................................................... 138

Index ....................................................................................................................................... 141

Component identification

Front panel components

Item

3

4

1

2

5

6

Description

Power On/Standby button

UID button

USB connectors (2)

Hot-plug hard drive bays (8-bay SFF drive cage model)

Removable media bays

Optical drive

Component identification 7

Front panel LEDs and buttons

Item

1

Description

System power LED

2 Health LED

3

4

Power cap LED

NIC 1 activity LED

5 NIC 2 activity LED

6 UID LED

Status

Green = Power on

Flashing green = Waiting for power due to group power capping

Amber = System in standby, but power still applied

Off = Power cord not attached or power supply failure

Green = Normal

Amber = System degraded. To identify the component in a

degraded state, see the system board LEDs (on page 13 ).

Red = System critical. To identify the component in a critical state,

see the system board LEDs (on page 13 ).

Off = Normal (when in standby mode)

Green = Power cap configured

Flashing amber = Power cap exceeded

Off = Server in standby or power cap disabled

Green = Network link

Flashing = Network link and activity

Off = No link to network. If power is off, view status on the rear

panel RJ-45 LEDs (" Rear panel LEDs and buttons " on page 10 ).

Green = Network link

Flashing = Network link and activity

Off = No link to network. If power is off, view status on the rear

panel RJ-45 LEDs (" Rear panel LEDs and buttons " on page 10 ).

Blue = Activated

Flashing = System managed remotely

Off = Deactivated

Component identification 8

Rear panel components

Item Description

3

4

5

1

2

Power supply bay 2

Keyboard connector

Power supply bay 1 (populated)

Video connector

USB connectors (2)

10

11

12

13

8

9

6

7

RJ-45 Ethernet connectors (2)

Slot 1 PCIe2 x8 (4, 2, 1)¹

Slot 2 PCIe2 x8 (4, 2, 1)²

Slot 3 PCIe2 x8 (8, 4, 2, 1)³

Slot 4 PCIe2 x16 (8, 4, 2, 1) 75W +EXT 75W

Slot 5 PCIe2 x8 (4, 2, 1)

Slot 6 PCIe2 x8 (4, 2, 1)

4

RJ-45 Ethernet connector (dedicated iLO 2 management)

14 Serial connector

15 Mouse connector

¹The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1.

²HP recommends the SAS expander is installed in slot 2.

³The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3.

Component identification 9

4 To support options beyond 75W, install the 150W PCIe video/graphics controller power cable option (on page

82 ).

Rear panel LEDs and buttons

3

4

5

6

Item

1

2

Description

Power supply 2 LED

UID LED

Power supply 1 LED iLO 2 link LED iLO 2 activity LED

NIC 2 link LED

Status

Green = Power supply is on and functioning.

Off = AC power is not available or AC power supply has failed.

Blue = Activated

Flashing blue = System managed remotely

Off = Deactivated

Green = Power supply is on and functioning.

Off = AC power is not available or AC power supply has failed.

Green = Linked to network

Off = Not linked to network

Green or flashing = Network activity

Off = No network activity

Green = Linked to network

Off = Not linked to network

Component identification 10

Item

7

8

9

Description

NIC 2 activity LED

NIC 1 link LED

NIC 1 activity LED

Status

Green or flashing = Network activity

Off = No network activity

Green = Linked to network

Off = Not linked to network

Green or flashing = Network activity

Off = No network activity

System board components

Item

6

7

4

5

8

9

1

2

3

Description

Processor 1 DIMM slots

Power supply backplane connector

Processor socket 2

System fan 4 connector

System power connectors

Processor 2 DIMM slots

System fan 3 connector

SD card slot (non-hot-plug)

System maintenance switch

Component identification 11

Item Description

14

15

16

17

18

10

11

12

13

Front panel LED board connector

SAS connector B

SAS connector A

HP Smart Array P410i memory connector

TPM connector

SATA connectors (6)

Slot 1 PCIe2 x8 (4, 2, 1)¹

Slot 2 PCIe2 x8 (4, 2, 1)²

10Gb sideband connector (MII 24-pin)

19

20

21

22

Slot 3 PCIe2 x8 (8, 4, 2, 1)³

Slot 4 PCIe2 x16 (8, 4, 2, 1) 75W +EXT 75W 4

23

24

25

26

Slot 5 PCIe2 x8 (4, 2, 1)

Slot 6 PCIe2 x8 (4, 2, 1)

Internal USB connector

Internal USB tape connector

System battery

System fan 2 connector

27 Processor socket 1

28 System fan 1 connector

¹The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1.

²HP recommends the SAS expander is installed in slot 2.

³The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3.

4 To support options beyond 75W, install the 150W PCIe video/graphics controller power cable option (on page

82 ).

Component identification 12

System board LEDs

Item Description

1

2

3

4

5

6

7

8

Status

Power supply 1

Power supply 2

Processor 2

System fan 4

Amber = No AC power or failed power supply

Off = Power supply is on and functioning.

Amber = No AC power or failed power supply

Off = Power supply is on and functioning.

Amber = Processor 2 failed.

Off = Processor 2 is functioning.

Amber = Fan is missing or has failed.

Off = Fan is functioning.

AMP status Green = AMP mode is enabled.

Amber = Failover has occurred, or the configuration is not valid.

Off = AMP mode is disabled.

Processor 2 DIMMs Amber = An error has occurred.

Off = Normal operation

System fan 3

Overtemperature

Amber = Fan is missing or has failed.

Off = Fan is functioning.

Amber = System temperature threshold exceeded

Off = Normal operation

Component identification 13

Item Description

9

10

11

12

Status

System fan 2

Processor 1

System fan 1

Amber = Fan is missing or has failed.

Off = Fan is functioning.

Amber = Processor 1 failed.

Off = Processor 1 is functioning.

Amber = Fan is missing or has failed.

Off = Fan is functioning.

Processor 1 DIMMs Amber = An error has occurred.

Off = Normal operation

NMI functionality

An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms.

Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to cycle the system power. Resetting the system erases any information that could support problem analysis, but the NMI feature preserves that information by performing a memory dump before a hard reset.

To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of the following:

Short the NMI jumper pins

Press the NMI switch

Use the iLO Virtual NMI feature

For additional information, see the whitepaper on the HP website

( http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf

).

System maintenance switch

Position Default Function

S1 Off

S2

S3

S4

S5

Off

Off

Off

Off

Off = iLO 2 security is enabled.

On = iLO 2 security is disabled.

Off = System configuration can be changed.

On = System configuration is locked.

Reserved

Reserved

Off = Power-on password is enabled.

On = Power-on password is disabled.

Component identification 14

Position

S6

S7

S8

S9

S10

Default

Off

Function

Off = No function

On = Clear NVRAM

Reserved

Reserved

Reserved

Reserved

When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.

CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur.

SAS/SATA device numbers

SFF configuration with an optional SAS expander

Component identification 15

SFF configuration with a second SAS controller

LFF configuration

Component identification 16

SAS and SATA hard drive LEDs

1

2

Item Description

Fault/UID LED (amber/blue)

Online LED (green)

SAS and SATA hard drive LED combinations

Online/activity

LED (green)

Fault/UID LED

(amber/blue)

Interpretation

On, off, or flashing

Alternating amber and blue

On, off, or flashing

On

On

Flashing regularly

(1 Hz)

Flashing regularly

(1 Hz)

Flashing irregularly

Steadily blue

Amber, flashing regularly (1 Hz)

Off

Amber, flashing regularly (1 Hz)

Off

Amber, flashing regularly (1 Hz)

The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.

The drive is operating normally, and it has been selected by a management application.

A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

The drive is online, but it is not active currently.

Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.

The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.

Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.

The drive is rebuilding, erasing, or it is part of an array that is undergoing capacity expansion or stripe migration.

The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Component identification 17

Online/activity

LED (green)

Flashing irregularly

Off

Fault/UID LED

(amber/blue)

Off

Steadily amber

Off Amber, flashing regularly (1 Hz)

Off Off

Battery pack LEDs

Interpretation

The drive is active, and it is operating normally.

A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.

A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

The drive is offline, a spare, or not configured as part of an array.

3

4

Item ID Color

1

2

Green

Green

Amber

Green

Description

System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller.

Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detected. The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply.

Battery Health LED. To interpret the illumination patterns of this LED, see the following table.

BBWC Status LED. To interpret the illumination patterns of this LED, see the following table.

Component identification 18

LED3 pattern

One blink per second

Steady glow

One blink per second

LED4 pattern

One blink every two seconds

Double blink, then pause

One blink per second

Steady glow

Off

One blink per second

Interpretation

The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as possible to prevent data loss.

Data preservation time is extended any time that 3.3 V auxiliary power is available, as indicated by LED 2. In the absence of auxiliary power, battery power alone preserves the data. A fullycharged battery can normally preserve data for at least two days.

The battery lifetime also depends on the cache module size. For further information, refer to the controller QuickSpecs on the HP website ( http://www.hp.com

).

The cache microcontroller is waiting for the host controller to communicate.

The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete. The recharge process takes between 15 minutes and two hours, depending on the initial capacity of the battery.

The battery pack is fully charged, and posted write data is stored in the cache.

The battery pack is fully charged, and there is no posted write data in the cache.

An alternating green and amber blink pattern indicates that the cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller.

There is a short circuit across the battery terminals or within the battery pack. BBWC features are disabled until the battery pack is replaced. The life expectancy of a battery pack is typically more than three years.

There is an open circuit across the battery terminals or within the battery pack. BBWC features are disabled until the battery pack is replaced. The life expectancy of a battery pack is typically more than three years.

Component identification 19

FBWC module LEDs

The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing.

Green LED Amber LED

Off On

Flashing (1 Hz) On

Flashing (1 Hz) Off

On Off

Flashing (2 Hz)

Alternating with amber LED

Flashing (2 Hz)

Alternating with green LED

On

Off

On

Off

Interpretation

A backup is in progress.

A restore is in progress.

The capacitor pack is charging.

The capacitor pack has completed charging.

One of the following conditions exists:

The charging process has timed out.

The capacitor pack is not connected.

The flash code image failed to load.

The flash code is corrupt.

Fan locations and configurations

CAUTION:

To maintain proper cooling, all fan bays must be populated with a fan or a fan blank.

Component identification 20

Fan locations

Item Description

1

2

3

Rear fan 1

Rear fan 2

Front fan 3

4 Front fan 4

Single-processor, standard fan configuration

2

3

Item

1

Description

Rear fan 1

Rear fan 2

Front fan 3

Component identification 21

Item

4

Description

Processor 1

5 DIMM baffle

Single-processor, redundant fan configuration

Item

5

6

7

3

4

1

2

Description

Rear fan 1

Rear fan 2

Front fan 3

Front fan 4

Processor 1

DIMM baffle

Large redundant fan air baffle

Component identification 22

Dual-processor, non-redundant fan configuration

Item Description

3

4

1

2

5

Rear fan 1

Rear fan 2

Front fan 3

Processor 1

Processor 2

6 DIMM baffles

Dual-processor, redundant fan configuration

Item

1

2

Description

Rear fan 1

Rear fan 2

Component identification 23

Item

5

6

3

4

7

8

Description

Front fan 3

Front fan 4

Processor 1

Processor 2

DIMM baffles

Large redundant fan air baffle

Component identification 24

Operations

Power up the server

To power up the server, press the Power On/Standby button.

To determine status, see "Front panel LEDs and buttons (on page 8 )."

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power

On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

IMPORTANT:

If installing a hot-plug device, it is not necessary to power down the server.

1.

2.

3.

4.

5.

6.

Back up the server data.

Shut down the operating system as directed by the operating system documentation.

If the server is installed in a rack, press the UID LED button on the front panel. Blue LEDs illuminate on the front and rear panels of the server.

Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber.

If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button.

Disconnect the power cords.

The system is now without power.

Extend the server from the rack

1.

Pull down the quick-release levers on each side of the server to release the server from the rack.

IMPORTANT:

If the server is installed in a telco rack, remove the server from the rack to access internal components.

2.

Extend the server on the rack rails until the server rail-release latches engage.

WARNING:

To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.

WARNING:

To reduce the risk of personal injury, be careful when pressing the server railrelease latches and sliding the server into the rack. The sliding rails could pinch your fingers.

Operations 25

3.

After performing the installation or maintenance procedure, press the rail-release latches and slide the server back into the rack.

Remove the server from the rack

To remove the server from an HP, telco, or third-party rack:

1.

Power down the server (on page 25 ).

2.

3.

4.

5.

Disconnect the cabling.

Extend the server from the rack (on page 25 ). Reverse the server installation steps in the

documentation that ships with the rack-mounting option.

Remove the server from the rack.

Place the server on a sturdy, level surface.

Access the server rear panel (rack model)

If the procedure requires accessing the server rear panel, unlock the cable management arm and swing the arm away from the server. For information on unlocking the cable management arm, refer to the installation instructions that ship with the 3-7U Quick Deploy Rail System.

Open or remove the tower bezel

This server has a removable bezel that must be unlocked and opened before accessing the front panel components. The bezel should be kept closed during normal server operations.

Use the key provided with the server to unlock the bezel with a clockwise turn.

If necessary, remove the bezel.

CAUTION:

To avoid breaking the bezel, remove the bezel before placing the server on its side.

Operations 26

For operations involving removable media bay access, the media bay panel can be removed from the bezel.

Remove the access panel

1.

2.

3.

Release the access panel latch.

Slide the access panel back about 1.5 cm (0.5 in).

Lift and remove the access panel.

CAUTION:

For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, hard drives, or blanks installed.

Operations 27

Install the access panel

1.

2.

Place the access panel on top of the server, allowing it to extend past the rear of the server approximately 1.5 cm (0.5 in).

Slide the access panel forward until it clicks into place, and close the access panel latch.

Remove the media bay blank

1.

2.

Power down the server (on page 25 ).

Do one of the following: o o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

Extend the server from the rack (on page 25 ).

CAUTION:

Always populate each media bay with either a device or a blank. Proper airflow can only be maintained when the bays are populated. Unpopulated drive bays can lead to improper cooling and thermal damage.

3.

Remove the media bay blank.

Remove the large redundant fan air baffle

1.

2.

3.

Power down the server (on page 25 ).

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

o

Extend the server from the rack (on page 25 ).

Remove the access panel (on page 27 ).

Operations 28

4.

Remove the large redundant fan air baffle.

Remove the DIMM baffle

1.

2.

3.

4.

5.

Power down the server (on page 25 ).

Do one of the following: o o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

Extend the server from the rack (on page 25 ).

Remove the access panel (on page 27 ).

Remove the large redundant fan air baffle, if installed (" Remove the large redundant fan air baffle " on page 28 ).

Remove the DIMM baffle.

Operations 29

Remove a fan blank

1.

2.

3.

4.

5.

Power down the server (on page 25 ).

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

o

Extend the server from the rack (on page 25 ).

Remove the access panel (on page 27 ).

Remove the large redundant fan air baffle, if installed (" Remove the large redundant fan air baffle " on page 28 ).

Remove the fan blank.

Operations 30

Setup

Optional installation services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easyto-buy, easy-to-use support packages that help you make the most of your server investments. Some of the

Care Pack services are:

Hardware support o

6-Hour Call-to-Repair o o

4-Hour 24x7 Same Day

4-Hour Same Business Day

Software support o o o o

Microsoft®

Linux

HP ProLiant Essentials (HP SIM and RDP)

VMWare

Integrated hardware and software support o o o o

Critical Service

Proactive 24

Support Plus

Support Plus 24

Startup and implementation services for both hardware and software

For more information on Care Packs, refer to the HP website

( http://www.hp.com/hps/carepack/servers/cp_proliant.html

).

Optimum environment

When installing the server, select a location that meets the environmental standards described in this section.

Space and airflow requirements

Tower server

Setup 31

In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation.

Rack server

To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:

Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks.

HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION:

To prevent improper cooling and damage to the equipment, do not block the ventilation openings.

When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

CAUTION:

Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.

CAUTION:

If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).

Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C

(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

Setup 32

CAUTION:

To reduce the risk of damage to the equipment when installing third-party options:

Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992

(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

Balance the server power load between available AC supply branch circuits.

Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating.

Do not use common power outlet strips for this equipment.

Provide a separate electrical circuit for the server.

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.

Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.

Setup 33

Rack planning resources

The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.

For more information on the content of each resource, refer to the rack resource kit documentation.

If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website ( http://www.hp.com/products/servers/platforms ).

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

The full weight of the rack rests on the leveling jacks.

The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.

Contents of the tower server shipping carton

Unpack the server shipping carton and locate the materials and documentation necessary for installing the server.

The contents of the server shipping carton include:

Server

Tower server feet

Power cord

Keyboard (not included in all regions)

Mouse (not included in all regions)

Documentation CD and software products

In addition to the supplied items, you may need:

T-15 Torx screwdriver

Hardware options

Operating system or application software

UPS

Setup 34

Contents of the rack server shipping carton

Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.

The contents of the server shipping carton include:

Server

Power cord

Hardware documentation, Documentation CD, and software products

Rack-mounting hardware

In addition to the supplied items, you may need:

T-15 Torx screwdriver

Hardware options

Operating system or application software

PDU

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page

39 )."

Setting up a tower server

Follow the steps in this section to set up a tower model server. If you are going to install the server into a

rack, refer to the rack installation (" Installing the server into the rack " on page 36 ) section.

1.

Install the feet.

Setup 35

2.

3.

4.

5.

Return the server to an upright position.

Connect peripheral devices to the server (" Rear panel components " on page 9 ).

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors.

Connect the power cord to the rear of the server.

Connect the power cord to the AC power source.

WARNING:

To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

Installing the server into the rack

WARNING:

This server is very heavy. To reduce the risk of personal injury or damage to the equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least two people must lift the server into the rack together. A third person may be required to help align the server if the server is installed higher than chest level.

Use caution when installing the server in or removing the server from the rack; it is unstable when not fastened to the rails.

CAUTION:

Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

1.

Install the server and cable management arm into the rack. Refer to the installation instructions that ship with the 3-7U Quick Deploy Rail System.

Setup 36

2.

Install an additional extender bracket (included with the server) to the cable management arm. Refer to "Converting the cable management arm swing" in the installation instructions that ship with the 3-

7U Quick Deploy Rail System.

3.

4.

5.

Connect peripheral devices to the server (" Rear panel components " on page 9 ).

Connect the power cord to the rear of the server.

Connect the power cord to the AC power source.

Powering up and configuring the server

To power up the server, press the Power On/Standby button.

While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation.

To configure these utilities manually:

Press the

F8

key when prompted during the array controller initialization to configure the array controller using ORCA.

Press the F9 key when prompted during the boot process to change the server settings using RBSU.

The system is set up by default for the English language.

For more information on the automatic configuration, refer to the

HP ROM-Based Setup Utility User Guide

located on the Documentation CD.

Installing the operating system

To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website ( http://www.hp.com/go/supportos ).

Two methods are available to install an operating system on the server:

SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.

Setup 37

Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server.

This process may require you to obtain additional drivers from the HP website

( http://www.hp.com/support ).

Follow the on-screen instructions to begin the installation process.

For information on using these installation paths, refer to the SmartStart installation poster in the HP

ProLiant Essentials Foundation Pack, included with the server.

Registering the server

To register the server, refer to the HP Registration website ( http://register.hp.com

).

Setup 38

Hardware options installation

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

WARNING:

To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Processor option

The server supports single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a processor failure message.

CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.

CAUTION: To help avoid damage to the processor and system board, do not install the processor without using the processor installation tool.

CAUTION:

To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.

IMPORTANT:

If installing a processor with a faster speed, update the system ROM before installing the processor.

To install the component:

1.

Update the system ROM.

Locate and download the latest ROM version from the HP website ( http://www.hp.com/support ).

Follow the instructions on the website to update the system ROM.

2.

3.

Power down the server (on page 25 ).

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

4.

5.

o

Extend the server from the rack (on page 25 ).

Remove the access panel (on page 27 ).

Remove the large redundant fan air baffle, if installed (" Remove the large redundant fan air baffle " on page 28 ).

Hardware options installation 39

6.

7.

8.

Place the tower server on its side.

Open the processor retaining latch and the processor socket retaining bracket.

Remove the processor socket protective cover.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

9.

If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

Hardware options installation 40

10.

Align the processor installation tool with the socket and install the processor.

11.

Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.

Hardware options installation 41

12.

Close the processor socket retaining bracket and the processor retaining latch.

13.

Open the heatsink locking levers.

Hardware options installation 42

14.

Remove the heatsink protective cover.

15.

16.

Install the heatsink.

Close the heatsink locking levers.

17.

18.

(Optional) To optimize performance, install memory into the processor 2 DIMM slots (" System board components " on page 11 ).

Remove the fan blank in fan bay 3 (" Remove a fan blank " on page 30 ).

Hardware options installation 43

19.

Install the fan into fan bay 3.

20.

21.

Connect the fan cable to the system board (" System board components " on page 11 ).

Install the DIMM baffle onto the fan.

22.

23.

24.

25.

Install the large redundant fan air baffle, if removed.

Install the access panel (on page 28 ).

Do one of the following: o o

Close or install the tower bezel, as needed.

Slide the server back into the rack.

Power up the server (on page 25 ).

Memory options

Hardware options installation 44

IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization.

The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as

DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the information applies to that type only. All memory installed in the server must be the same type.

The server supports the following DIMM speeds:

Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz

Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz

Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs are installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on

the effect of DIMM slot population, see "General DIMM slot population guidelines (on page 48 )."

Memory subsystem architecture

The memory subsystem in this server is divided into channels. Each processor supports three channels, and each channel supports three DIMM slots, as shown in the following table.

Channel Population order Slot number

1

2

3 I

F

C

H

E

B

G

D

A

7

8

9

4

5

6

1

2

3

This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables the Lockstep, Online Spare, and Mirrored Memory modes. This server supports both

Registered PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs).

DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.

Single-, dual-, and quad-rank DIMMs

To understand and configure memory protection modes properly, an understanding of single-, dual-, and quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.

A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only one rank is accessible at a time. The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM.

Hardware options installation 45

Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-

GB, and a quad-rank DIMM would be 8-GB.

DIMM identification

IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization.

The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.

Item Description

1

2

3

4

5

Size

Rank

Data width

Memory speed

DIMM type

Definition

1R = Single-rank

2R = Dual-rank

4R = Quad-rank x4 = 4-bit x8 = 8-bit

10600 = 1333-MHz

8500 = 1066-MHz

R = RDIMM (registered)

E = UDIMM (unbuffered with ECC)

For the latest supported memory information, see the QuickSpecs on the HP website

( http://www.hp.com

).

Memory configurations

To optimize server availability, the server supports the following AMP modes:

Hardware options installation 46

Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up to 4-bit error correction. This mode is the default option for this server.

Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one channel are corrected by the mirror channel.

Lockstep—provides enhanced protection while making all installed memory available to the operating system. The server can continue to function if a single- or mulit-bit memory failure within a single DRAM device occurs.

Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more

information, see "HP ROM-Based Setup Utility (on page 92 )."

For the latest memory configuration information, see the QuickSpecs on the HP website

( http://www.hp.com

).

RDIMM maximum memory configurations

The following table lists the maximum memory configurations possible with 16-GB RDIMMs.

Rank Single-processor Dual-processor

Single-rank

Dual-rank

Quad-rank

36 GB

72 GB

96 GB

72 GB

144 GB

192 GB

UDIMM maximum memory configurations

When using 2-GB single- or dual-rank UDIMMs, the server supports a maximum of 24 GB with one processor and 48 GB with two processors.

Low voltage DIMMs

Low Voltage DDR3 DIMMs operate at a lower voltage (1.35V) than standard voltage DDR3 DIMMs

(1.5V), and therefore consume less power. However, LVDIMMs are configured to operated at standard voltage levels (1.5V) under the following conditions:

If LVDIMMs are mixed with standard DDR3 DIMMs on the same server, the LVDIMMs operate at

1.5V.

If there are two dual-rank LVDIMMs per channel on any populated memory channel in the system running at 1333 MHz, the LVDIMMs operate at 1.5V.

This setting preserves maximum memory subsystem performance. To have DIMMs operate at 1.35V, configure the Maximum Memory Bus Frequency option in the ROM-Based Setup Utility to 1066

MHz.

If there is one quad-rank LVDIMM per channel on any populated memory channel in the system running at 1066 MHz, the LVDIMMs operate at 1.5V.

This setting preserves maximum memory subsystem performance. To have DIMMs operate at 1.35V, configure the Maximum Memory Bus Frequency option in the ROM-Based Setup Utility to 800 MHz.

LVDIMMs are only supported for use with the Intel® Xeon® 5600 series of processors.

Hardware options installation 47

Advanced ECC memory configuration

Advanced ECC memory is the default memory protection mode for this server. Standard ECC can correct single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using

Standard ECC, the error is signaled to the server and causes the server to halt.

Advanced ECC protects the server against some multi-bit memory errors. Advanced ECC can correct both single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the

DIMM.

Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure. The server provides notification that correctable error events have exceeded a pre-defined threshold rate.

Mirrored memory configuration

Mirroring provides protection against uncorrected memory errors that would otherwise result in server downtime. Mirroring is performed at the channel level. Channels 1 and 2 are used; channel 3 is not populated.

Data is written to both memory channels. Data is read from one of the two memory channels. If an uncorrectable error is detected in the active memory channel, data is retrieved from the mirror channel.

This channel becomes the new active channel, and the system disables the channel with the failed DIMM.

Lockstep memory configuration

Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.

Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each channel must have identical HP part numbers.

Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode. Memory performance with Advanced ECC is also slightly higher.

Online Spare memory configuration

Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors. This protection is available without any operating system support.

Online spare memory protection dedicates one rank of each memory channel for use as spare memory.

The remaining ranks are available for OS and application use. If correctable memory errors occur at a rate higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and automatically switches over to the online spare rank.

General DIMM slot population guidelines

Observe the following guidelines for all AMP modes:

Populate DIMM slots for a processor only if the processor is installed.

To maximize performance in multi-processor configurations, distribute the total memory capacity between all processors as evenly as possible.

Do not mix Unbuffered and Registered PC3 DIMMs.

Hardware options installation 48

Each channel supports up to two Unbuffered DIMMs.

If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each channel for that processor.

If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.

DIMM speeds are supported as indicated in the following table.

Populated slots

(per channel)

Rank Speeds supported

(MHz)

1

1

Single- or dual-rank

Quad-rank

1333, 1066

1066

2 Single- or dual-rank 1066

3 Single- or dual-rank 800

Advanced ECC population guidelines

For Advanced ECC mode configurations, observe the following guidelines:

Observe the general DIMM slot population guidelines (on page 48 ).

DIMMs may be installed individually.

Single-processor Advanced ECC population order

For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following order:

RDIMM: Sequentially in alphabetical order (A through I)

UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.

Multi-processor Advanced ECC population order

For Advanced ECC mode configurations with multiple processors, populate the DIMM slots for each processor in the following order:

RDIMM: Sequentially in alphabetical order (A through I)

UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.

Mirrored Memory population guidelines

For Mirrored Memory mode configurations, observe the following guidelines:

Observe the general DIMM slot population guidelines (on page 48 ).

Always install DIMMs in channels 1 and 2 for each installed processor.

Do not install DIMMs in channel 3 for any processor.

DIMMs installed on channel 1 and channel 2 of an installed processor must be identical.

In multi-processor configurations, each processor must have a valid Mirrored Memory configuration.

In multi-processor configurations, each processor may have a different valid Mirrored Memory configuration.

Hardware options installation 49

Single-processor Mirrored Memory population order

For Mirrored Memory mode configurations with a single processor, populate the DIMM slots in the following order:

RDIMM o o o o

First: A and B

Next: D and E

Last: G and H

Do not populate slots C, F, or I.

UDIMM o o o

First: A and B

Last: D and E

Do not populate slots C, F, G, H, or I.

After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support (" Configuring mirrored memory " on page 93 ).

Multi-processor Mirrored Memory population order

For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order:

RDIMM o o o o

First: A and B

Next: D and E

Last: G and H

Do not populate slots C, F, or I.

UDIMM o o o

First: A and B

Last: D and E

Do not populate slots C, F, G, H, or I.

After installing the DIMMs, use RBSU to configure the system for mirrored memory support (" Configuring mirrored memory " on page 93 ).

Lockstep Memory population guidelines

For Lockstep memory mode configurations, observe the following guidelines:

Observe the general DIMM slot population guidelines (on page 48 ).

Always install DIMMs in channels 1 and 2 for each installed processor.

Do not install DIMMs in channel 3 for any processor.

DIMM configuration on channel 1 and channel 2 of a processor must be identical.

In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.

In multi-processor configurations, each processor may have a different valid Lockstep Memory configuration.

Hardware options installation 50

Single-processor Lockstep population order

For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the following order:

RDIMM o o o o

First: A and B

Next: D and E

Last: G and H

Do not populate slots C, F, or I.

UDIMM o o o

First: A and B

Last: D and E

Do not populate slots C, F, G, H, or I.

After installing the DIMMs, use RBSU to configure the system for Lockstep memory support (" Configuring lockstep memory " on page 94 ).

Multi-processor Lockstep population order

For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order:

RDIMM o o o o

First: A and B

Next: D and E

Last: G and H

Do not populate slots C, F, or I.

UDIMM o o o

First: A and B

Last: D and E

Do not populate slots C, F, G, H, or I.

After installing the DIMMs, use RBSU to configure the system for Lockstep memory support (" Configuring lockstep memory " on page 94 ).

Installing DIMMs

CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the server is powered up.

1.

2.

3.

Power down the server (on page 25 ).

Do one of the following: o o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

Extend the server from the rack (on page

Remove the access panel (on page 27 ).

25 ).

Hardware options installation 51

5.

6.

7.

8.

4.

Remove the large redundant fan air baffle, if installed (" Remove the large redundant fan air baffle " on page 28 ).

Remove the DIMM baffle, if installed (" Remove the DIMM baffle " on page 29 ).

Remove a fan, if necessary.

Open the DIMM slot latches.

Install the DIMM.

9.

10.

11.

12.

13.

14.

Install a fan, if removed.

Install the DIMM baffle.

Install the large redundant fan air baffle, if removed.

Install the access panel (on page 28 ).

Do one of the following: o o

Close or install the tower bezel, as needed.

Slide the server back into the rack.

Power up the server (on page 25 ).

After installing DIMMs, configure the AMP mode in RBSU (" HP ROM-Based Setup Utility " on page 92 ).

SAS or SATA hard drive option

CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, hard drives, or blanks installed.

IMPORTANT:

When installing a x3/x1 SAS cable in an SFF system, HP recommends connecting the x3 part of the x3/x1 cable to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4. In this setup, hard drive slot 1 is not available, but because hard drive slots 2 to 4 are connected, one continuous volume can be created. All drive slots are available in LFF systems.

Hardware options installation 52

To install the component:

1.

Remove the hard drive blank.

2.

Open the release latch to prepare the drive for installation.

Hardware options installation 53

3.

Install the hard drive.

4.

5.

Determine the status of the drive by observing the drive LEDs (" SAS and SATA hard drive LEDs " on page 17 ).

Resume normal server operations.

Hard drive cage options

HP does not support mixing SFF and LFF optional hard drive expansion cages.

Installing a hard drive expansion cage power cable

To install the component:

1.

Power down the server (on page 25 ).

2.

Do one of the following:

3.

4.

o o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

Extend the server from the rack (on page

Remove the access panel (on page 27 ).

25 ).

Disconnect all cables connected to the system board (" System board components " on page 11 ).

Hardware options installation 54

5.

Remove all expansion boards.

6.

7.

8.

Remove the large redundant fan air baffle, if installed (" Remove the large redundant fan air baffle " on page 28 ).

Remove the DIMM baffles (" Remove the DIMM baffle " on page 29 ).

Remove all fans.

9.

Loosen the two system board thumbscrews.

Hardware options installation 55

10.

Using the system board tray handles, slide the tray forward and remove the system board.

11.

Connect the power cable from the option kit to the power supply backplane. Be sure to thread the cables through the hole in the center wall.

12.

13.

14.

15.

16.

17.

18.

Install the system board.

Tighten the thumbscrews.

Connect all cables to the system board.

Install all fans.

Install all DIMM baffles.

Install the large redundant fan air baffle, if removed.

Install all expansion boards.

Hardware options installation 56

Eight-bay SFF drive cage option

Before installing the optional SFF hard drive cage, you must install an optional SAS controller. See the instructions that ship with the option.

CAUTION:

To avoid damage to the pin connectors, install only supported hard drive cages and components in HP ProLiant ML350 G6 Servers. For supported options, see the

QuickSpecs at the HP website ( http://www.hp.com/servers/proliantml350 ).

To install the component:

1.

Install the power cable (" Installing a hard drive expansion cage power cable " on page 54 ).

2.

3.

Remove the two bezel blanks closest to the primary hard drive cage.

Using a T-15 Torx screwdriver, remove the sleeve from the optional hard drive cage.

4.

Connect the SAS cables to the optional hard drive cage.

5.

Thread the SAS cables through the optional drive cage bay.

Hardware options installation 57

6.

Install the SFF hard drive cage into the server.

7.

Connect the power cable to the optional hard drive backplane.

Hardware options installation 58

8.

Connect the SAS cables to the optional SAS controller or optional SAS expander.

9.

10.

11.

12.

Install any hard drives or blanks (" SAS or SATA hard drive option " on page 52 ).

Install the access panel (on page 28 ).

Do one of the following: o o

Close or install the tower bezel, as needed.

Slide the server back into the rack.

Power up the server (on page 25 ).

Two-bay LFF drive cage option

CAUTION:

To avoid damage to the pin connectors, install only supported hard drive cages and components in HP ProLiant ML350 G6 Servers. For supported options, see the

QuickSpecs at the HP website ( http://www.hp.com/servers/proliantml350 ).

To install the component:

1.

Install the power cable (" Installing a hard drive expansion cage power cable " on page 54 ).

IMPORTANT: When installing the optional two-bay LFF expansion hard drive cage, do not reconnect SAS cable B.

2.

3.

Remove the two bezel blanks closest to the primary hard drive cage.

Using a T-15 Torx screwdriver, remove the primary hard drive cage screws.

Hardware options installation 59

4.

Extend the primary hard drive cage from the chassis.

5.

Disconnect the existing SAS cable from the SAS connector labeled "4 and 5" on the primary drive cage. Retain the original SAS cable for future use.

6.

Connect the following cables: o

The LED cable to the optional hard drive cage

Hardware options installation 60

o

The "2LFF" labeled connector to the optional hard drive cage

7.

8.

Thread the LED and SAS/SATA controller cables through the optional drive cage bay.

Slide the optional hard drive cage about three-fourths of the way into the bay, leaving room to connect cables at the back of the drive cage.

9.

Connect the following cables: o o

The system power cable to the optional hard drive cage

The LED cable from the optional hard drive cage to the primary hard drive cage

Hardware options installation 61

o

The "6LFF" labeled connector to the primary hard drive cage

10.

Connect the remaining connector to SAS connector B on the system board (" System board components " on page 11 ).

Slide the optional hard drive cage fully into the bay until it clicks, and then install the screws.

11.

CAUTION:

Always populate each media bay with either a device or a blank. Proper airflow can only be maintained when the bays are populated. Unpopulated drive bays can lead to improper cooling and thermal damage.

12.

13.

14.

15.

Install any hard drives or blanks (" SAS or SATA hard drive option " on page 52 ).

Install the access panel (on page 28 ).

Do one of the following: o

Close or install the tower bezel, as needed. o

Slide the server back into the rack.

Power up the server (on page 25 ).

Removable media device options

Identifying guide screws

When installing drives in the removable media bay, guide screws must be installed to make sure the drives align correctly in the drive cage. HP has provided extra guide screws, 5.25 M3 metric screws and/or HD 6-32 shipping screws, located behind the media bay blank. The metric screws are black.

Installing a half-height or full-height media device

The server includes five removable media bays. The server ships with an optical drive, and the other four bays have blanks. You can install two full-height devices or up to four additional half-height media devices in the removable media cage.

Hardware options installation 62

To install a half-height or full-height media device:

1.

Power down the server (on page 25 ).

2.

Do one of the following:

3.

o o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

Extend the server from the rack (on page

Remove the access panel (on page 27 ).

25 ).

4.

5.

6.

Remove the media bay blank (on page 28 ).

Install the guide screws (" Identifying guide screws " on page 62 ), if applicable.

Slide the drive about three-fourths of the way into the bay, leaving room to connect cables at the back of the drive. o

Half-height device o

Full-height device

7.

Connect the data and power cables to the rear of the device.

Hardware options installation 63

8.

9.

10.

11.

Slide the drive into the bay until it clicks.

When shipping a server with a full-height device installed, replace the front guide screw with a

shipping screw (" Installing the full-height media device shipping screw " on page 64 ).

Install the access panel (on page 28 ).

Do one of the following: o o

Close or install the tower bezel, as needed.

Slide the server back into the rack.

Installing the full-height media device shipping screw

When shipping a server with a full-height media device installed, always install a shipping screw to secure the device.

1.

2.

3.

Install the full-height media device (" Installing a half-height or full-height media device " on page 62 ).

Remove the front guide screw from the full-height media device.

Remove the silver shipping screw from the chassis.

Hardware options installation 64

4.

Install the silver shipping screw into the full-height device.

Redundant fan assembly option

To install the component:

1.

2.

Power down the server (on page 25 ).

Do one of the following: o o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

Extend the server from the rack (on page 25 ).

3.

4.

5.

Remove the access panel (on page 27 ).

Remove the fan blank from fan bay 4 (" Remove a fan blank " on page 30 ).

Install the fan in fan bay 4.

6.

Connect the fan cable to the system board (" System board components " on page 11 ).

Hardware options installation 65

7.

Align the baffle guide posts with the holes on the fan and the system board.

8.

Install the large air baffle.

9.

10.

11.

Install the access panel (on page 28 ).

Do one of the following: o o

Close or install the tower bezel, as needed.

Slide the server back into the rack.

Power up the server (on page 25 ).

Redundant hot-plug power supply option

The server supports a second hot-plug power supply to provide redundant power to the system if the primary power supply fails.

Hardware options installation 66

WARNING:

To reduce the risk of electric shock or damage to the equipment:

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the equipment.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.

WARNING:

To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.

CAUTION:

Always install either a hot-plug power supply or a power supply blank into each bay to maintain proper airflow and cooling in the server. Improper airflow can lead to thermal damage.

Power supply configuration

Label color

CAUTION:

All power supplies installed in the server must have the same output power capacity to operate in redundant mode. Verify that all power supplies have the same part number and label color. When the system detects mismatched power supplies, the system displays POST messages, does not power on the new power supply, and remains in nonredundant mode.

Output

Blue

Orange

Green

460W

750W

1,200W

Installing the redundant hot-plug power supply option

WARNING:

To reduce the risk of personal injury or damage to the equipment, the installation of power supplies should be performed only by individuals who are qualified in servicing server equipment and trained to deal with products capable of producing hazardous energy levels.

WARNING: To reduce the risk of personal injury from hot surfaces, observe the thermal labels on each power supply or module.

WARNING: To reduce the risk of injury from electric shock hazards, do not open power supplies. Refer all maintenance, upgrades, and servicing to qualified personnel.

Hardware options installation 67

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that you are properly grounded (earthed) before beginning any installation procedure.

To install the component:

1.

Identify the redundant power supply bay (" Rear panel components " on page 9 ).

IMPORTANT:

Power supplies for the model shown are hot-pluggable. When using the redundant power supply option, it is not necessary to power down the server before removing or installing a power supply.

2.

Remove the power supply blank.

3.

WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect

AC power cords to uninstalled power supplies.

Slide the power supply into the power supply bay until the release/lock lever clicks, securing the power supply.

4.

5.

Connect the power cord to the power supply.

Using the retaining clip shipped with the server, secure the power cord to the power supply handle.

Securing the cord will ensure enough slack.

Hardware options installation 68

6.

7.

Connect the power cord to the AC power source.

Be sure that the power supply LED is illuminated green (" Rear panel LEDs and buttons " on page 10 ).

Expansion board options

The server supports PCI, PCI-X, and PCI Express expansion boards.

Removing the expansion slot cover

To install the component:

1.

Power down the server (on page 25 ).

2.

Do one of the following:

3.

4.

o o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

Extend the server from the rack (on page

Remove the access panel (on page 27 ).

25 ).

Push the release latches on the expansion board retainer, and then pull the retainer out away from the chassis.

Hardware options installation 69

5.

Remove the expansion slot cover.

CAUTION:

To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.

Installing an expansion board

When installing a high-wattage video/graphics controller, observe the following guidelines:

Install the controller in the x16 slot (" System board components " on page 11 ).

Install the 150W PCIe video/graphics controller power cable (" 150W PCIe video/graphics controller power cable option " on page 82 ).

CAUTION:

To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the expansion boards.

To install the component:

1.

Power down the server (on page 25 ).

2.

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

3.

4.

o

Extend the server from the rack (on page 25 ).

Remove the access panel (on page 27 ).

Remove the expansion slot cover from the slot, if installed (" Removing the expansion slot cover " on page 69 ).

IMPORTANT:

It may be necessary to remove the slot cover next to the slot in which you are installing a board.

Hardware options installation 70

5.

Install the expansion board.

6.

7.

8.

9.

10.

11.

Close the expansion slot latch to secure the board.

Connect any required internal cables to the expansion board. Refer to the documentation that ships with the expansion board.

Close the expansion board retainer.

Install the access panel (on page 28 ).

Do one of the following: o o

Close or install the tower bezel, as needed.

Slide the server back into the rack.

Connect any required external cables to the expansion board. Refer to the documentation that ships with the expansion board.

PCI-X expansion cage option

The PCI-X expansion cage option converts one PCI Express slot into two PCI-X slots for additional expansion board capability. The PCI-X expansion cage does not support expansion boards with internal cabling requirements.

This option provides health monitoring of the riser fans which appear as fans 5 and 6.

In addition, both expansion boards installed in the PCI-X expansion cage appear as slots 1 and 2.

To install the component:

CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI-X expansion cage.

1.

2.

3.

Power down the server (on page 25 ).

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

o

Remove the server from the rack (on page 26 ).

Remove the access panel (on page 27 ).

Hardware options installation 71

4.

Remove the two T-10 screws from the rear panel, and then remove the rear access panel. Retain the screws for securing the PCI-X expansion cage.

5.

Remove the airflow shield from the chassis. Retain the shield for future use if the PCI-X expansion cage is not installed.

Hardware options installation 72

6.

Remove the four T-15 screws from the hard drive cage, and then partially extend the hard drive cage from the chassis.

7.

Pull the spring-loaded locking pin out, and then turn it one-quarter turn to an extended position.

Hardware options installation 73

8.

Remove a PCI-X expansion slot cover.

9.

Install PCI-X expansion boards in the PCI-X expansion cage.

Hardware options installation 74

10.

Install the PCI-X expansion cage. Secure the assembly with the screws from the rear access panel.

11.

Turn the spring-loaded locking pin until it locks into the chassis.

12.

13.

14.

Open the expansion board retainer.

Remove the expansion board or the expansion slot cover for expansion slot 1 (" Removing the expansion slot cover " on page 69 ). The PCI-X expansion cage is supported only by slot 1.

Install the included PCI Express conversion card into expansion slot 1.

Hardware options installation 75

With the PCI-X expansion cage option, the additional PCI-X slots are recognized as slot 1 by the

ROM.

15.

16.

Close the expansion board retainer.

Connect the signal cable to the installed PCI Express conversion card and to the PCI-X expansion cage.

17.

18.

Disconnect the first power connector of both system power cables from any installed media bay devices.

Connect the included power cable extension: a.

Connect the extension to the PCI-X expansion cage.

Hardware options installation 76

b.

Connect the extension to the first power connector of both system power cables.

19.

20.

21.

Connect the power connectors on the power cable extension to any installed media bay devices.

Route the unused portion of the system power cables to avoid airflow restriction.

Install any other expansion boards (" Installing an expansion board " on page 70 ).

Slide the hard drive cage back into the chassis, and then secure the cage with the four T-15 screws.

22.

23.

Install the access panel (on page 28 ).

Do one of the following: o

Close or install the tower bezel, as needed.

Hardware options installation 77

24.

25.

o

Install the server in the rack.

Connect any external cables to the PCI-X expansion boards.

Power up the server (on page 25 ).

Battery-backed write cache option

The server supports multiple memory modules and RAID levels:

256 MB supports RAID 0, 1, 10

512 MB supports RAID 0, 1, 5, and 10

CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.

IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process might take up to four hours. During this time, the cache module functions properly, but without the performance advantage of the battery pack.

NOTE: The data protection and the time limit also apply if a power outage occurs. When power is restored to the system, an initialization process writes the preserved data to the hard drives.

To install the component:

1.

2.

Power down the server (on page 25 ).

Do one of the following: o o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

Extend the server from the rack (on page 25 ).

3.

4.

5.

Remove the access panel (on page 27 ).

Locate the cache module connector (" System board components " on page 11 ).

Open the cache module latches.

Hardware options installation 78

6.

Install the cache module.

7.

Connect the cable to the cache module.

8.

9.

Connect the cable to the battery pack.

Install the battery pack.

IMPORTANT:

The server supports only one battery pack in the chassis. If more than one battery is needed, use the Velcro strips provided in the option kit to attach additional battery packs.

Hardware options installation 79

10.

11.

12.

Install the access panel (on page 28 ).

Do one of the following: o

Close or install the tower bezel, as needed. o

Slide the server back into the rack.

Power up the server (on page 25 ).

For more information, see the documentation that ships with the option.

FBWC module and capacitor pack option

CAUTION:

Do not use this controller with cache modules designed for other controller models, because the controller can malfunction and you can lose data. Also, do not transfer this cache module to a different controller module, because you can lose data.

To install the component:

1.

Back up all data.

2.

3.

Close all applications.

Power down the server (on page 25 ).

CAUTION:

In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up.

4.

5.

6.

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

o

Extend the server from the rack (on page 25 ).

Remove the access panel (on page 27 ).

Remove the large redundant air baffle, if installed (" Remove the large redundant fan air baffle " on page 28 ).

Hardware options installation 80

7.

Install the FBWC module.

8.

Connect the cable.

9.

Install the capacitor pack.

10.

Install the large redundant air baffle, if removed.

Hardware options installation 81

11.

12.

13.

Install the access panel.

Do one of the following: o

Close or install the tower bezel, as needed. o

Slide the server back into the rack.

Power up the server (on page 25 ).

150W PCIe video/graphics controller power cable option

To determine power requirements for supported options, use the power calculator located at the HP website ( http://www.hp.com/servers/powercalculator ).

Before installing a high-wattage video/graphics controller, install the cable. For more information, see

"Installing an expansion board (on page 70 )."

CAUTION:

To avoid damage to the pin connectors, only use the supported video cable when installing this option. For supported options, see the QuickSpecs at the HP website

( http://www.hp.com/servers/proliantml350 ).

To install the component:

1.

2.

Power down the server (on page 25 ).

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

3.

4.

5.

o

Extend the server from the rack (on page 25 ).

Remove the access panel (on page 27 ).

Disconnect all cables connected to the system board (" System board components " on page 11 ).

Remove all expansion boards.

6.

Remove the large redundant fan air baffle, if installed (" Remove the large redundant fan air baffle " on page 28 ).

Hardware options installation 82

7.

8.

Remove the DIMM baffles (" Remove the DIMM baffle " on page 29 ).

Remove all fans.

9.

10.

Loosen the two system board thumbscrews.

Using the system board tray handles, slide the tray forward and remove the system board.

Hardware options installation 83

11.

Connect the 10-pin connector on the PCIe power cable to the power supply backplane. Be sure to thread the cable through the center wall.

12.

13.

14.

15.

16.

17.

18.

19.

Install the system board.

Tighten the thumbscrews.

Connect all cables to the system board.

Install all fans.

Install all DIMM baffles.

Install the large redundant fan air baffle, if removed.

Install all expansion boards.

Connect the PCIe power cable to an installed PCIe expansion board, as needed.

HP Trusted Platform Module option

Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections:

1.

2.

3.

Installing the Trusted Platform Module board (on page 85 ).

Retaining the recovery key/password (on page 86 ).

Enabling the Trusted Platform Module (on page 87 ).

Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) (" HP ROM-Based Setup

Utility " on page 92 ). For more information about RBSU, see the HP website

( http://www.hp.com/support/smartstart/documentation ).

TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows®

BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website

( http://www.microsoft.com

).

CAUTION:

Always observe the guidelines in this document. Failure to follow these guidelines can cause hardware damage or halt data access.

When installing or replacing a TPM, observe the following guidelines:

Hardware options installation 84

Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board.

When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features.

When returning a system board for service replacement, do not remove the TPM from the system board. When requested, HP Service provides a TPM with the spare system board.

Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.

HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.

Installing the Trusted Platform Module board

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power

On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

WARNING:

To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

1.

2.

3.

4.

Power down the server (on page 25 ).

Remove the access panel (on page 27 ).

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

o

Extend the server from the rack (on page 25 ).

Locate the TPM connector (" System board components " on page 11 ).

CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed

TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

Hardware options installation 85

5.

Install the TPM board. Press down on the connector to seat the board (" System board components " on page 11 ).

6.

Install the TPM security rivet by pressing the rivet firmly into the system board.

7.

8.

9.

Install the access panel (on page 28 ).

Do one of the following: o

Close or install the tower bezel, as needed. o

Slide the server back into the rack.

Power up the server (on page 25 ).

Retaining the recovery key/password

The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after

BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.

Hardware options installation 86

To help ensure maximum security, observe the following guidelines when retaining the recovery key/password:

Always store the recovery key/password in multiple locations.

Always store copies of the recovery key/password away from the server.

Do not save the recovery key/password on the encrypted hard drive.

Enabling the Trusted Platform Module

1.

2.

3.

4.

5.

6.

7.

8.

When prompted during the start-up sequence, access RBSU by pressing the F9 key.

From the Main Menu, select Server Security .

From the Server Security Menu, select

Trusted Platform Module

.

From the Trusted Platform Module Menu, select

TPM Functionality

.

Select Enable , and then press the Enter key to modify the TPM Functionality setting.

Press the

Esc

key to exit the current menu, or press the

F10

key to exit RBSU.

Reboot the server.

Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.

CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail to follow the proper procedures for updating the system or option firmware, replacing the system board, replacing a hard drive, or modifying OS application TPM settings.

For more information on firmware updates and hardware procedures, see the

HP Trusted Platform Module

Best Practices White Paper

on the HP website ( http://www.hp.com/support ).

For more information on adjusting TPM usage in BitLocker™, see the Microsoft website

( http://technet.microsoft.com/en-us/windowsvista/aa905065.aspx

).

Tower-to-rack conversion option

The tower-to-rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square- or round-hole racks.

The tower-to-rack conversion kit includes:

Rack rails

Cable management arm

Server rails

Cage nuts

Rack bezel

Cable management arm extender bracket, included with the server

In addition to the supplied items, you may need:

T-10 Torx screwdriver

T-15 Torx screwdriver

To convert a tower server to a rack server:

1.

Power down the server (on page 25 ).

Hardware options installation 87

2.

3.

4.

Disconnect all rear panel cabling (" Rear panel components " on page 9 ).

Remove the tower bezel (" Open or remove the tower bezel " on page 26 ).

Remove the feet.

5.

Remove both tower configuration panels: a.

b.

Using the T-10 Torx screwdriver, remove the front panel screws.

Unhook the tower configuration panels from the chassis.

Hardware options installation 88

c.

Slide them back and away from the chassis.

Hardware options installation 89

6.

Install the foot blanks.

7.

8.

Remove the access panel (on page 27 ).

Align the pins on the rack bezel with the corresponding slots on the chassis. Secure the rack bezel to the chassis using the screws inside the chassis.

9.

10.

Install the access panel (on page 28 ).

Install the server into the rack (" Installing the server into the rack " on page 36 ).

Hardware options installation 90

Configuration and utilities

Configuration tools

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

Preparing the system for installing "off-the-shelf" versions of leading operating system software

Installing optimized server drivers, management agents, and utilities automatically with every assisted installation

Testing server hardware using the Insight Diagnostics Utility (" HP Insight Diagnostics " on page 99 )

Installing software drivers directly from the CD. With systems that have Internet connection, the

SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

Enabling access to the Array Configuration Utility (on page 94

) and Erase Utility (on page 97 )

SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about

SmartStart software, see the HP Insight Foundation suite for ProLiant or the HP website

( http://www.hp.com/go/foundation ).

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support

ProLiant BL, ML, DL, and 100 series servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each deployment, making it possible to scale server deployments to high volumes in a rapid manner.

For more information, and to download the SmartStart Scripting Toolkit, see the HP website

( http://www.hp.com/servers/sstoolkit ).

Configuration Replication Utility

CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration

Utility, when doing a scripted server deployment. CONREP reads the state of the system environment

Configuration and utilities 91

variables to determine the configuration and then writes the results to an editable script file. This file can then be deployed across multiple servers with similar hardware and software components. For more information, refer to the

SmartStart Scripting Toolkit User Guide

on the HP website

( http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html

).

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following:

Configuring system devices and installed options

Enabling and disabling system features

Displaying system information

Selecting the primary boot controller

Configuring memory options

Language selection

For more information on RBSU, see the

HP ROM-Based Setup Utility User Guide

on the Documentation CD or the HP website ( http://www.hp.com/support/smartstart/documentation ).

Using RBSU

To use RBSU, use the following keys:

To access RBSU, press the F9 key during power-up when prompted.

To navigate the menu system, use the arrow keys.

To make selections, press the Enter key.

To access Help for a highlighted configuration option, press the

F1

key.

IMPORTANT:

RBSU automatically saves settings when you press the

Enter

key. The utility does not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.

Default configuration settings are applied to the server at one of the following times:

Upon the first system power-up

After defaults have been restored

Default configuration settings are sufficient for proper typical server operation, but configuration settings can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.

Auto-configuration process

The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.

NOTE:

The server may not support all the following examples.

Configuration and utilities 92

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.

Drives installed Drives used RAID level

1

2

3, 4, 5, or 6

More than 6

1

2

3, 4, 5, or 6

0

RAID 0

RAID 1

RAID 5

None

To change any ORCA default settings and override the auto-configuration process, press the

F8

key when prompted.

By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the

F9

key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically.

For more information on RBSU, see the

HP ROM-Based Setup Utility User Guide

on the Documentation CD or the HP website ( http://www.hp.com/support/smartstart/documentation ).

Boot options

Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a supported boot device. During this time, you can do the following:

Access RBSU by pressing the

F9

key.

Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or

Inspect) by pressing the

F10

key.

Force a PXE Network boot by pressing the

F12

key.

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboard and mouse.

For more information about BIOS Serial Console, see the

BIOS Serial Console User Guide

on the

Documentation CD or the HP website ( http://www.hp.com/support/smartstart/documentation ).

Configuring mirrored memory

To configure mirrored memory:

1.

2.

3.

Install the required DIMMs (" Installing DIMMs " on page 51 ).

Access RBSU by pressing the

F9

key during power-up when the prompt is displayed.

Select

System Options

.

4.

5.

6.

Select Advanced Memory Protection .

Select

Mirrored Memory with Advanced ECC Support

.

Press the

Enter

key.

Configuration and utilities 93

7.

Press the Esc key to exit the current menu or press the F10 key to exit RBSU.

For more information on mirrored memory, see the white paper on the HP website

( http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html

).

Configuring online spare memory

To configure online spare memory:

1.

Install the required DIMMs (" Installing DIMMs " on page 51 ).

2.

3.

Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper right corner of the screen.

Select

System Options

.

4.

5.

6.

7.

Select Advanced Memory Protection .

Select Online Spare with Advanced ECC Support .

Press the

Enter

key.

Press the

Esc

key to exit the current menu, or press the

F10

key to exit RBSU.

For more information on online spare memory, refer to the white paper on the HP website

( http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html

).

Configuring lockstep memory

To configure Lockstep memory:

1.

2.

Install the required DIMMs (" Installing DIMMs " on page 51 ).

Access RBSU by pressing the

F9

key during power-up when the prompt is displayed.

3.

4.

Select

System Options

.

Select Advanced Memory Protection .

5.

6.

7.

Select Lockstep with Advanced ECC Support .

Press the

Enter

key.

Press the

Esc

key to exit the current menu, or press the

F10

key to exit RBSU.

For more information on Lockstep memory, see the white paper on the HP website

( http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html

).

Array Configuration Utility

ACU is a browser-based utility with the following features:

Runs as a local application or remote service

Supports online array capacity expansion, logical drive extension, assignment of online spares, and

RAID or stripe size migration

Suggests the optimum configuration for an unconfigured system

Provides different operating modes, enabling faster configuration or greater control over the configuration options

Remains available any time that the server is on

Displays on-screen tips for individual steps of a configuration procedure

Configuration and utilities 94

Beginning with ACU version 8.28.13.0, provides diagnostic functionality on the Diagnostics tab

(formerly known as Array Diagnostics Utility).

For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color.

Servers running Microsoft® operating systems require one of the following supported browsers:

Internet Explorer 6.0 or later

Mozilla Firefox 2.0 or later

For Linux servers, see the README.TXT file for additional browser and support information.

For more information, see the

Configuring Arrays on HP Smart Array Controllers Reference Guide

on the

Documentation CD or the HP website ( http://www.hp.com

).

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign

RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

Reconfiguring one or more logical drives

Viewing the current logical drive configuration

Deleting a logical drive configuration

Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration.

For more information regarding array controller configuration, refer to the controller user guide.

For more information regarding the default configurations that ORCA uses, refer to the

HP ROM-Based

Setup Utility User Guide

on the Documentation CD.

HP ProLiant Essentials Rapid Deployment Pack

The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images.

For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website ( http://www.hp.com/servers/rdp

).

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1.

During the server startup sequence, press the

F9 key to access RBSU.

2.

3.

4.

Select the

Advanced Options

menu.

Select Service Options .

Select Serial Number . The following warnings appear:

Configuration and utilities 95

5.

6.

7.

8.

9.

10.

11.

WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.

Warning: The serial number should ONLY be modified by qualified personnel. This value should always match the serial number located on the chassis.

Press the Enter key to clear the warning.

Enter the serial number and press the Enter key.

Select

Product ID

. The following warning appears:

Warning: The Product ID should ONLY be modified by qualified personnel.

This value should always match the Product ID on the chassis.

Enter the product ID and press the Enter key.

Press the

Esc key to close the menu.

Press the

Esc key to exit RBSU.

Press the F10 key to confirm exiting RBSU. The server automatically reboots.

Management tools

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System

Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

ROMPaq utility

The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online

Flash Components for Windows and Linux operating systems are available for updating the system firmware.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.

For more information, see the Download drivers and software page for the server. To access the serverspecific page, enter the following web address into the browser: http://www.hp.com/support/

<servername>

For example: http://www.hp.com/support/dl360g6

Configuration and utilities 96

Integrated Lights-Out 2 technology

The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO 2, you can:

Remotely power up, power down, or reboot the host server.

Send alerts from iLO 2 regardless of the state of the host server.

Access advanced troubleshooting features through the iLO 2 interface.

Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.

For more information about iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license), see the iLO 2 documentation on the Documentation CD or on the HP website

( http://www.hp.com/servers/lights-out ).

Erase Utility

CAUTION:

Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely.

Refer to the instructions for using this utility.

Run the Erase Utility if you must erase the system for the following reasons:

You want to install a new operating system on a server with an existing operating system.

You encounter an error when completing the steps of a factory-installed operating system installation.

To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD

(" SmartStart software " on page 91 ).

StorageWorks library and tape tools

HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system.

For more information, and to download the utility, refer to the StorageWorks L&TT website

( http://h18006.www1.hp.com/products/storageworks/ltt ).

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

Configuration and utilities 97

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website ( http://www.hp.com/go/hpsim ).

Management Agents

Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management

Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation

Pack or the HP website ( http://www.hp.com/servers/manage ).

HP Insight Server Migration software for ProLiant

The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or replace an existing server through server migration. SMP provides an automated, accurate, and affordable method of migrating existing servers and their content to the latest server technologies.

SMP automates the migration of the operating system, applications, and data from one server to another without errors, eliminating the need for manual redeployment of these elements on the new server. During the migration process, the software automatically loads new drivers, required for boot, on the destination server. The wizard-based user interface simplifies the migration process and requires little experience or training.

For more information about the SMP, see the HP website ( http://www.hp.com/go/migrate ).

Redundant ROM support

The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 8-MB ROM that acts as two, separate 4-MB ROMs. In the standard implementation, one side of the

ROM contains the current ROM program version, while the other side of the ROM contains a backup version.

NOTE:

The server ships with the same version programmed on each side of the ROM.

Safety and security benefits

When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.

Configuration and utilities 98

USB support and functionality

USB support

HP provides both standard USB support and legacy USB support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

Legacy USB support provides USB functionality in environments where USB support is not available normally. Specifically, HP provides legacy USB functionality for the following:

POST

RBSU

Diagnostics

DOS

Operating environments which do not provide native USB support

Internal USB functionality

An internal USB connector is available for use with USB drive keys only. This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.

For additional security, you can disable the internal USB connectors through RBSU.

External USB functionality

HP provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

For additional security, external USB functionality can be disabled through RBSU.

Internal SD support

An internal SD connector is available for use with embedded Hypervisors. This solution provides for use of a permanently installed SD card in the internal connector, decreasing the possibility of tampering or loss.

Diagnostic tools

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the

OS is not running. To run this utility, launch the SmartStart CD.

Configuration and utilities 99

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and

Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website

( http://www.hp.com/servers/diags ).

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 99 ) provides survey functionality that gathers critical hardware and

software information on ProLiant servers.

This functionality supports operating systems that may not be supported by the server. For operating systems supported by the server, see the HP website ( http://www.hp.com/go/supportos ).

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can

be installed through the HP PSP (" ProLiant Support Packs " on page 102 ).

NOTE:

The current version of SmartStart provides the memory spare part numbers for the server. To download the latest version, see the HP website ( http://www.hp.com/support ).

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

From within HP SIM (" HP Systems Insight Manager " on page 97 )

From within Survey Utility

From within operating system-specific IML viewers o

For NetWare: IML Viewer o

For Windows®: IML Viewer o

For Linux: IML Viewer Application

From within the iLO 2 user interface

From within HP Insight Diagnostics (on page 99 )

For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.

Array Diagnostic Utility

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions

that may require attention. ADU can be accessed from the SmartStart CD (" SmartStart software " on page

91 ) or downloaded from the HP website (

http://www.hp.com

).

Configuration and utilities 100

Remote support and analysis tools

HP Insight Remote Support software

HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X

7, so you can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world. In many cases, you can avoid problems before they occur.

There are two HP Insight Remote Support solutions:

For small and midsize environments: HP Insight Remote Support Standard provides basic remote monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to

50 servers and can be installed on a shared HP ProLiant Windows application server. The software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download from the HP website

( http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA

SE ).

For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials

Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight

Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and proactive service support for nearly all HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements. Download from the HP website

( http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD ).

Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.

For more information, see the HP website ( http://www.hp.com/go/insightremotesupport ).

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation media.

If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 91 )

and its Assisted Path feature to install the operating system and latest driver support.

NOTE:

If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website ( http://www.hp.com/servers/smartstart ) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD.

If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website ( http://www.hp.com/support ).

Configuration and utilities 101

IMPORTANT:

Always perform a backup before installing or updating device drivers.

ProLiant Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website

( http://h18000.www1.hp.com/products/servers/management/psp.html

).

Operating system version support

Refer to the operating system support matrix ( http://www.hp.com/go/supportos ).

System Online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

Works offline and online

Supports Windows Server® 2003, Windows Server® 2008, Novell Netware, and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be supported by the server.

For operating systems supported by the server, see the HP website

( http://www.hp.com/support ).

Integrates with other software maintenance, deployment, and operating system tools

Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server

To download the tool and for more information, see the HP website ( http://www.hp.com/support ).

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website ( http://www.hp.com/go/pcn ).

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.

Refer to the Care Pack website ( http://www.hp.com/hps/carepack/servers/cp_proliant.html

).

Configuration and utilities 102

Troubleshooting

Troubleshooting resources

The

HP ProLiant Servers Troubleshooting Guide

provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language:

English ( http://www.hp.com/support/ProLiant_TSG_en )

French ( http://www.hp.com/support/ProLiant_TSG_fr )

Italian ( http://www.hp.com/support/ProLiant_TSG_it )

Spanish ( http://www.hp.com/support/ProLiant_TSG_sp )

German ( http://www.hp.com/support/ProLiant_TSG_gr )

Dutch ( http://www.hp.com/support/ProLiant_TSG_nl )

Japanese ( http://www.hp.com/support/ProLiant_TSG_jp )

Pre-diagnostic steps

WARNING:

To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.

IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

1.

2.

3.

4.

Review the important safety information (on page 103 ).

Gather symptom information (on page 105 ).

Prepare the server for diagnosis (on page 106 ).

Use the Start diagnosis flowchart (on page 107 ) to begin the diagnostic process.

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information

Before servicing this product, read the

Important Safety Information

document provided with the server.

Troubleshooting 103

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING:

To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING:

To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

27.22 kg

60 lb

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

Warnings and cautions

WARNING:

Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING:

To reduce the risk of personal injury or damage to the equipment, be sure that:

The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

The racks are coupled together in multiple-rack installations.

Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

Troubleshooting 104

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

27.22 kg

60 lb

WARNING: To reduce the risk of personal injury or damage to the equipment:

• Observe local occupation health and safety requirements and guidelines for manual handling.

Obtain adequate assistance to lift and stabilize the chassis during installation or removal.

• The server is unstable when not fastened to the rails.

When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

CAUTION:

To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.

CAUTION:

The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

What events preceded the failure? After which steps does the problem occur?

What has been changed since the time the server was working?

Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary?

How long has the server exhibited problem symptoms?

If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

Run HP Insight Diagnostics (on page 99 ) and use the survey page to view the current configuration

or to compare it to previous configurations.

Refer to your hardware and software records for information.

Refer to server LEDs and their statuses.

Troubleshooting 105

Prepare the server for diagnosis

1.

2.

3.

4.

5.

6.

Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. For required environmental conditions, see the server documentation.

Record any error messages displayed by the system.

Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.

Power down the server and peripheral devices if you will be diagnosing the server offline. If possible, always perform an orderly shutdown: a.

Exit any applications. b.

c.

Exit the operating system.

Power down the server (on page 25 ).

Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages.

Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o

You must have the appropriate Health Drivers and Management Agents installed on the server.

To verify the server configuration, connect to the System Management homepage and select

Version Control Agent . The VCA gives you a list of names and versions of all installed HP drivers,

Management Agents, and utilities, and whether they are up-to-date. o o

HP recommends you have access to the server documentation for server-specific information.

HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. Download the current version of SmartStart from the

HP website ( http://www.hp.com/servers/smartstart ).

Loose connections

Action :

Be sure all power cords are securely connected.

Be sure all cables are properly aligned and securely connected for all external and internal components.

Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.

If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are routed correctly through the tray.

Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating components.

If a device has latches, be sure they are completely closed and locked.

Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage.

Troubleshooting 106

Service notifications

To view the latest service notifications, refer to the HP website ( http://www.hp.com/go/bizsupport ).

Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,

"Start diagnosis flowchart (on page 107 )," and follow the appropriate diagnostic path. If the other

flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis

flowchart (on page 108 )." The General diagnosis flowchart is a generic troubleshooting process to be

used when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

Start diagnosis flowchart (on page 107 )

General diagnosis flowchart (on page 108 )

Server power-on problems flowchart (on page 110 )

POST problems flowchart (on page 113 )

OS boot problems flowchart (on page 114 )

Server fault indications flowchart (on page 116 )

Start diagnosis flowchart

3

4

5

1

2

Use the following flowchart to start the diagnostic process.

Item Refer to

"General diagnosis flowchart (on page 108 )"

"Power-on problems flowchart (" Server power-on problems flowchart " on page 110 )"

"POST problems flowchart (on page 113 )"

"OS boot problems flowchart (on page 114 )"

"Server fault indications flowchart (on page 116 )"

Troubleshooting 107

General diagnosis flowchart

3

4

1

2

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item Refer to

"Symptom information (on page 105 )"

"Loose connections (on page 106 )"

"Service notifications (on page 107 )"

The most recent version of a particular server or option firmware is available on the HP Support website ( http://www.hp.com/support ).

Troubleshooting 108

Item

5

6

7

8

9

Refer to

"General memory problems are occurring" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

Server maintenance and service guide, located on the Documentation

CD or the HP website

( http://www.hp.com/products/servers/platforms )

Server maintenance and service guide, located on the

Documentation CD or the HP website

( http://www.hp.com/products/servers/platforms )

"Hardware problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

"Server information you need" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website ( http://www.hp.com/support )

"Operating system information you need" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website ( http://www.hp.com/support )

"HP contact information (on page 130 )"

Troubleshooting 109

Server power-on problems flowchart

Symptoms:

The server does not power on.

The system power LED is off or amber.

Troubleshooting 110

The external health LED is red or amber.

The internal health LED is red or amber.

NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.

3

4

1

2

Possible causes:

Improperly seated or faulty power supply

Loose or faulty power cord

Power source problem

Power on circuit problem

Improperly seated component or interlock problem

Faulty internal component

Item Refer to

5

6

7

8

"Component identification (on page 7 )"

"HP Insight Diagnostics (on page 99 )" or in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

"Loose connections (on page 106 )"

Server maintenance and service guide, located on the Documentation

CD, or the HP website

( http://www.hp.com/products/servers/platforms )

"Integrated Management Log (on page 100 )" or in the

HP ProLiant

Servers Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

"Power source problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

"Power supply problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

Server maintenance and service guide, located on the

Documentation CD, or the HP website

( http://www.hp.com/products/servers/platforms )

"System open circuits and short circuits" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

Troubleshooting 111

Troubleshooting 112

POST problems flowchart

Symptoms:

Server does not complete POST

NOTE:

The server has completed POST when the system attempts to access the boot device.

Server completes POST with errors

5

6

3

4

1

2

Possible problems:

Improperly seated or faulty internal component

Faulty KVM device

Faulty video device

Item Refer to

7

8

"POST error messages and beep codes (on page 118 )"

"Video problems" in the

HP ProLiant Servers Troubleshooting Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

KVM or iLO 2 documentation

"Loose connections (on page 106 )"

"Symptom information (on page 105 )"

Server maintenance and service guide, located on the Documentation

CD or the HP website

( http://www.hp.com/products/servers/platforms )

"Port 85 and iLO messages" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

"General memory problems are occurring" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

9

10

"Hardware problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

Server maintenance and service guide, located on the

Documentation CD or the HP website

( http://www.hp.com/products/servers/platforms )

"Server information you need" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website ( http://www.hp.com/support )

"Operating system information you need" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website ( http://www.hp.com/support )

Troubleshooting 113

Item Refer to

OS boot problems flowchart

Symptoms:

Server does not boot a previously installed operating system

Troubleshooting 114

Server does not boot SmartStart

2

3

Possible causes:

Corrupted operating system

Hard drive subsystem problem

Incorrect boot order setting in RBSU

Item Refer to

1

4

5

6

7

8

9

HP ROM-Based Setup Utility User Guide

( http://www.hp.com/servers/smartstart )

"POST problems flowchart (on page 113 )"

"Hard drive problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

Controller documentation

"HP Insight Diagnostics (on page 99 )" or in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

"CD-ROM and DVD drive problems" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website ( http://www.hp.com/support )

Controller documentation

"Loose connections (on page 106 )"

"General memory problems are occurring" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

"Operating system problems" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website ( http://www.hp.com/support )

"HP contact information (on page 130 )"

"Hardware problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

Server maintenance and service guide, located on the

Documentation CD or the HP website

( http://www.hp.com/products/servers/platforms )

"General diagnosis flowchart (on page 108 )"

Troubleshooting 115

Server fault indications flowchart

Symptoms:

Server boots, but a fault event is reported by Insight Management Agents (on page 98 )

Server boots, but the internal health LED, external health LED, or component health LED is red or amber

Troubleshooting 116

NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.

3

4

5

Possible causes:

Improperly seated or faulty internal or external component

Unsupported component installed

Redundancy failure

System overtemperature condition

Item Refer to

1

2

6

7

8

"Management agents (on page 98 )" or in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

"Integrated Management Log (on page 100 )" or in the

HP ProLiant

Servers Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

"Event list error messages" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website ( http://www.hp.com/support )

"Component identification (on page 7 )"

System Management Homepage ( https://localhost:2381 )

"Power-on problems flowchart (" Server power-on problems flowchart " on page 110 )"

"Smart Array SCSI Diagnosis feature" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website ( http://www.hp.com/support )

Server maintenance and service guide, located on the

Documentation CD or the HP website

( http://www.hp.com/products/servers/platforms )

"HP contact information (on page 130 )"

"HP Insight Diagnostics (on page 99 )" or in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website ( http://www.hp.com/support )

"Hardware problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support )

Server maintenance and service guide, located on the

Documentation CD or the HP website

( http://www.hp.com/products/servers/platforms )

Troubleshooting 117

POST error messages and beep codes

For a complete listing of error messages, refer to the "POST error messages" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP website

( http://www.hp.com/support ).

WARNING:

To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.

Troubleshooting 118

Battery replacement

If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING:

The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

Replace only with the spare designated for this product.

To remove the component:

1.

Power down the server (on page 25 ).

2.

Do one of the following: o

Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 26 ).

3.

4.

o

Extend the server from the rack (on page 25 ).

Remove the access panel (on page 27 ).

Remove the battery.

IMPORTANT:

Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU.

To replace the component, reverse the removal procedure.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Battery replacement 119

Regulatory compliance notices

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.

Federal Communications Commission notice

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio

Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers).

The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference

Regulatory compliance notices 120

to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.

Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

Hewlett-Packard Company

P. O. Box 692000, Mail Stop 530113

Houston, Texas 77269-2000

1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.)

For questions regarding this FCC declaration, contact us by mail or telephone:

Hewlett-Packard Company

P. O. Box 692000, Mail Stop 510101

Houston, Texas 77269-2000

1-281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Regulatory compliance notices 121

Canadian notice (Avis Canadien)

Class A equipment

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Class B equipment

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

European Union regulatory notice

This product complies with the following EU Directives:

Low Voltage Directive 2006/95/EC

EMC Directive 2004/108/EC

Compliance with these directives implies conformity to applicable harmonized European standards

(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products.

*Notified body number (used only if applicable—refer to the product label)

Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

The official EU CE declaration of conformity for this device can be found on the HP website

( http://www.hp.com/go/certificates ).

Disposal of waste equipment by users in private households in the European Union

Regulatory compliance notices 122

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Japanese notice

BSMI notice

Regulatory compliance notices 123

Korean notice

Class A equipment

Class B equipment

Chinese notice

Class A equipment

Laser compliance

This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.

Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser

Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.

WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:

Do not try to open the module enclosure. There are no user-serviceable components inside.

• Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.

Allow only HP Authorized Service technicians to repair the unit.

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

Battery replacement notice

Regulatory compliance notices 124

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

Power cord statement for Japan

Acoustics statement for Germany

(Geräuschemission)

Schalldruckpegel

L

pA

< 70 dB(A)

Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)

Nach ISO 7779:1999 (Typprüfung)

Regulatory compliance notices 125

Electrostatic discharge

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

Avoid hand contact by transporting and storing products in static-safe containers.

Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

Place parts on a grounded surface before removing them from their containers.

Avoid touching pins, leads, or circuitry.

Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm

±

10 percent resistance in the ground cords.

To provide proper ground, wear the strap snug against the skin.

Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.

Use conductive field service tools.

Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.

For more information on static electricity or assistance with product installation, contact an authorized reseller.

Electrostatic discharge 126

Server specifications

Environmental specifications

Specification Value

Temperature range*

Operating

Shipping

10

°

C to 35

°

C (50

°

F to 95

°

F)

-40

°

C to 70

°

C (-40

°

F to

158 ° F)

Maximum wet bulb temperature 28 ° C (82.4

° F)

Relative humidity

(noncondensing)**

Operating 10% to 90%

Non-operating 5% to 95%

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to

3048 m (10,000 ft) is applicable. No direct sunlight allowed.

** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa.

Mechanical specifications

Specification Value

Dimension

Height (without tower feet)

Height (with tower feet)

Depth (with tower bezel)

44.45 cm (17.50 in)

46.70 cm (18.38 in)

60.00 cm (23.60 in)

Width 22.00 cm (8.66 in)

Weight (no drives installed) 27.22 kg (60.00 lb)

Power supply specifications

Depending on installed options, the server is configured with one of the following power supplies:

HP ProLiant 1200 W Power Supply

Specification Value

Input requirements

Rated input voltage

Rated input frequency

100 to 120 VAC, 200 to

240 VAC

50 Hz to 60 Hz

Server specifications 127

Rated input current

Rated input power

10 A at 100 VAC

4.9 A at 200 VAC

930 W at 100V AC input

1348 W at 200V AC input

BTUs per hour 3530 at 120V AC input

4600 at 200V to 240V AC input

Power supply output

Rated steady-state power 800 W at 100V AC input

900 W at 120V AC input

1200 W at 200V to 240V AC input

Maximum peak power 800 W at 100V AC input

900 W at 120V AC input

1200 W at 200V to 240V AC input

HP ProLiant 750 W Power Supply

Specification Value

Input requirements

Rated input voltage

Rated input frequency

Rated input current

Rated input power

BTUs per hour

100 to 120 VAC, 200 to

240 VAC

50 Hz to 60 Hz

8.9 A at 100 VAC

4.3 A at 200 VAC

857 W at 100V AC input

824 W at 200V AC input

2925 at 100V AC input

2812 at 200V AC input

Power supply output

Rated steady-state power

Maximum peak power 750 W at 100V to 120V AC input

750 W at 200V to 240V AC input

HP ProLiant 460 W Power Supply

Specification Value

Input requirements

750 W at 100V to 120V AC input

750 W at 200V to 240V AC input

Rated input voltage 100 to 120 VAC, 200 to

240 VAC

Server specifications 128

Rated input frequency

Rated input current

Rated input power

BTUs per hour

Power supply output

Rated steady-state power

Maximum peak power

50 Hz to 60 Hz

5.5 A at 100 VAC

2.6 A at 200 VAC

526 W at 100V AC input

505 W at 200V AC input

1794 at 100V AC input

1725 at 200V AC input

460 W at 100V to 120V AC input

460 W at 200V to 240V AC input

460 W at 100V to 120V AC input

460 W at 200V to 240V AC input

Server specifications 129

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

Technical support registration number (if applicable)

Product serial number

Product model name and number

Product identification number

Applicable error messages

Add-on boards or hardware

Third-party hardware or software

Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

See the Contact HP worldwide (in English) webpage

( http://welcome.hp.com/country/us/en/wwcontact.html

).

For HP technical support:

In the United States, for contact options see the Contact HP United States webpage

( http://welcome.hp.com/country/us/en/contact_us.html

). To contact HP by phone: o o

Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website ( http://www.hp.com/hps ).

In other locations, see the Contact HP worldwide (in English) webpage

( http://welcome.hp.com/country/us/en/wwcontact.html

).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

Mandatory

—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

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Optional

—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE:

Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,

HP requires that an authorized service provider replace the part. These parts are identified as "No" in the

Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.

The defective part must be returned with the associated documentation in the provided shipping material.

Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website ( http://www.hp.com/go/selfrepair ).

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut

être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces

CSR:

Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Technical support 131

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP

( http://www.hp.com/go/selfrepair ).

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA:

alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP ( http://www.hp.com/go/selfrepair ).

Customer Self Repair

HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP

Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den

Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen

Service berechnet.

Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

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HINWEIS : Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des

Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-

Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter

( http://www.hp.com/go/selfrepair ).

Reparaciones del propio cliente

Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (

Customer

Self Repair

, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

Obligatorio:

componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra

"No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al

Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En

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el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente ( http://www.hp.com/go/selfrepair ).

Customer Self Repair

Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.

Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service

Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.

Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website ( http://www.hp.com/go/selfrepair ).

Reparo feito pelo cliente

Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente. Existem duas categorias de peças CSR:

Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Technical support 134

Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP

( http://www.hp.com/go/selfrepair ).

Technical support 135

Technical support 136

Technical support 137

Acronyms and abbreviations

ABEND abnormal end

ACU

Array Configuration Utility

ADU

Array Diagnostics Utility

AMP

Advanced Memory Protection

ASR

Automatic Server Recovery

BBWC battery-backed write cache

DDR double data rate

FBWC flash-backed write cache

IEC

International Electrotechnical Commission iLO

Integrated Lights-Out

IML

Integrated Management Log

LFF large form-factor

LV DIMM

Low voltage DIMM

Acronyms and abbreviations 138

NIC

network interface controller

NMI

non-maskable interrupt

ORCA

Option ROM Configuration for Arrays

PCI Express

Peripheral Component Interconnect Express

PCI-X

peripheral component interconnect extended

PDU

power distribution unit

POST

Power-On Self Test

PSP

ProLiant Support Pack

RBSU

ROM-Based Setup Utility

RDIMM

Registered Dual In-line Memory Module

SAS

serial attached SCSI

SATA

serial ATA

SFF

small form-factor

SIM

Systems Insight Manager

Acronyms and abbreviations 139

TMRA

recommended ambient operating temperature

TPM

trusted platform module

UDIMM

Unregistered Dual In-Line Memory Module

UID

unit identification

Acronyms and abbreviations 140

Index

1

150W PCIe video/graphics controller power cable

option 82

A

access panel 27, 28

accessing servers 26

acoustics statement for Germany 125

ACU (Array Configuration Utility) 94

adapter LEDs 7, 8, 10, 13

additional information 103

ADU (Array Diagnostic Utility) 100

air baffle 28, 29

airflow requirements 32

Altiris Deployment Solution 95

Altiris eXpress Deployment Server 95

Array Configuration Utility (ACU) 94

ASR (Automatic Server Recovery) 96

authorized reseller 130

auto-configuration process 92

Automatic Server Recovery (ASR) 96

B

baffles 28, 29

batteries, replacing 124 battery 14, 119, 124

battery-backed write cache (BBWC) 18

BBWC (battery-backed write cache) 18, 78

BBWC battery pack 78

BIOS Serial Console 93

BIOS upgrade 96

boot options 93

BSMI notice 123

buttons 7, 8

C

cables 106, 121

Canadian notice 122

capacitor pack 20, 80

Care Pack 31, 102

cautions 104

Change Control 102

Chinese notice 124

components 7, 9, 11

configuration of system 37, 91

Configuration Replication Utility 91 configuration tools 91

configuring AMP modes 93, 94

connectors 7, 8, 9, 11, 13

contacting HP 130

creating a disk image 95

CSR (customer self repair) 130 customer self repair (CSR) 130

D

Declaration of Conformity 121

deployment software 95

device numbers 15

diagnosing problems 103

diagnostic tools 95, 96, 99 diagnostics utility 99

DIMM installation guidelines 48

DIMM slot locations 11

DIMM slots 11, 13, 48

DIMMs 13, 44, 45, 46, 47, 51, 93

DIMMs, installation 51

DIMMs, single- and dual-rank 45

diskette image creation 95

drive LEDs 17

drivers 101

E

electrical grounding requirements 33

electrostatic discharge 126

environmental requirements 31, 127 environmental specifications 127

Erase Utility 97

error messages 118

European Union notice 122

expansion boards 69, 70, 71, 87

expansion slot covers, removing 69

extending server from rack 25, 26

external health LED 7, 8

Index 141

F

fan assembly 65

fan bay numbering 20

fan blank 30

fan configurations 20 fans 20

FBWC module 20, 80

FCC rating label 120

features 7

Federal Communications Commission (FCC)

notice 120, 121

flowcharts 107, 108, 110, 113, 114, 116

front bezel 26

front panel components 7

front panel LEDs 8

full-height media device 62, 64

G

general diagnosis flowchart 108

guide screws 62

H

half-height media device 62

hard drive cage 54, 57, 59

hard drive LEDs 17 hard drives 17 hard drives, determining status of 17

hardware options 39 hardware options installation 35, 39

health driver 96

health LEDs 7, 8, 14, 17

help resources 130

HP Insight Diagnostics 99, 100

HP Insight Remote Support software 101

HP Insight Server Migration Pack software for

ProLiant 98

HP ProLiant Essentials Foundation Pack 37, 97

HP ProLiant Essentials Rapid Deployment Pack 95

HP StorageWorks Library and Tape Tools (L&TT) 97

HP Systems Insight Manager overview 97

HP technical support 130

I

identification number 120

iLO (Integrated Lights-Out) 97

IML (Integrated Management Log) 100

Important Safety Information document 103

Insight Diagnostics 99, 100, 101

Insight Remote Support Software 101

installation services 31

installation, server options 35, 39 installing hardware 39

installing operating system 37

Integrated Lights-Out (iLO) 97

Integrated Management Log (IML) 100

internal health LED 7, 8, 17

J

Japanese notice 123

K

Korean notices 124

L

laser devices 124

LED, health 7, 8

LED, system power 8

LED, UID 8, 10

LEDs 7, 17

LEDs, front panel 8

LEDs, hard drive 17

LEDs, NIC 7, 8, 10, 13

LEDs, rear panel 10

LEDs, system board 13

LEDs, troubleshooting 103

Low voltage DIMMs 47

M

Management Agents 98

management tools 96

mechanical specifications 127

media devices 62

memory 44, 45, 48, 51, 93, 94

memory subsystem architecture 45

memory, configuration requirements 46

memory, online spare 48, 94

N

NMI jumper 14

O

operating systems 37, 102

optimum environment 31

Option ROM Configuration for Arrays (ORCA) 95

options installation 35, 39

Index 142

ORCA (Option ROM Configuration for Arrays) 95

OS boot problems flowchart 114

P

PATA optical drive 62

PCI Express conversion card 71

PCI-X expansion cage 71

phone numbers 130

POST problems flowchart 113

power cables 54 power cabling, internal 54

power calculator 82

power cord 104, 125

power distribution unit (PDU) 33

power LEDs, system 7, 8, 13, 18

Power On/Standby button 7, 8, 25, 37

power requirements 33

power supplies 66, 67, 127

powering down 25

powering up 25, 92

power-on problems flowchart 110

pre-diagnostic steps 103

preparation procedures 25, 106

problem diagnosis 103

processors 39

ProLiant Support Pack (PSP) 102

PSPs, overview 102

R

rack installation 31, 34, 36

rack resources 34

rack stability 104 rack warnings 34, 104

RBSU (ROM-Based Setup Utility) 92

RBSU configuration 92

rear panel components 9

rear panel LEDs 10

redundant fan 65

redundant ROM 98

registering the server 38

regulatory compliance notices 120, 122

removable media cage 28

removable media devices 62

required information 130

ROM redundancy 98

ROM-Based Setup Utility (RBSU) 87, 92

ROMPaq utility 96, 98

S

safety considerations 34, 103

SAS drives 17, 52

SATA hard drive 17, 52

SATA optical drive 62

scripted installation 91

serial number 95

series number 120

server fault indications flowchart 116

server features and options 39

service notifications 107

shipping carton contents 35

site requirements 32

SmartStart autorun menu 91

SmartStart Scripting Toolkit 91

SmartStart software 37

SmartStart, overview 91

space requirements 31

specifications, environmental 127 specifications, power 127 specifications, server 127

start diagnosis flowchart 107

static electricity 126

StorageWorks Library and Tape Tools (L&TT) 97

support 101, 130

support packs 91

supported operating systems 102

symbols on equipment 104

symptom information 105

system battery 119

system board 11, 13

system board battery 124

system board LEDs 13

system maintenance switch 11, 14

System Online ROM flash component utility 102

system power LED 8, 18

Systems Insight Manager 97

T

Taiwan battery recycling notice 125

tape drives 62

technical support 130 telephone numbers 130

temperature requirements 32

tower bezel, removing 26

tower server, setting up 34, 35

tower to rack conversion 87

TPM (Trusted Platform Module) 84

troubleshooting 103

Index 143

Trusted Platform Module (TPM) 84, 85, 86

U

UID LED 8, 10, 14, 25

updating the system ROM 98

USB support 99

utilities 91

utilities, deployment 91, 92, 95

V

ventilation 31

video/graphics controller power cable 82

W

warnings 34, 104

website, HP 130

Index 144

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