39t9417

39t9417
ThinkPad® T60 Series
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer
ThinkPad® T60 Series
Service and Troubleshooting Guide
Note
Before using this information and the product it supports, be sure to read the following:
v Safety and Warranty Guide included in the package with this publication.
v Appendix D, “Wireless related information,” on page 71 and Appendix E, “Notices,” on page 73.
v ThinkPad Regulatory Notice included in the package with this publication.
First Edition (December 2005)
© Copyright Lenovo 2005.
Portions © Copyright International Business Machines Corporation 2005.
All rights reserved.
U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo
Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this
Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer
Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14
(Alternate III).
Contents
Read first .
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. v
Chapter 1. Finding information . . . . . 1
This guide and other publications . . . . . 1
Finding information with the ThinkVantage
button . . . . . . . . . . . . . . 2
Chapter 2. Caring for your ThinkPad
computer . . . . . . . . . .
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. 3
Chapter 3. Solving computer problems
Frequently asked questions . . . . .
Diagnosing problems . . . . . . .
Troubleshooting . . . . . . . . .
Error messages . . . . . . . .
Errors without messages . . . . .
A password problem . . . . . .
A power switch problem . . . . .
Keyboard problems . . . . . .
UltraNav problems. . . . . . .
Standby or hibernation problems . .
Computer screen problems . . . .
Battery problems . . . . . . .
Hard disk drive problems . . . .
A startup problem . . . . . . .
Fingerprint authentication problems .
Other problems . . . . . . . .
. . 7
. . 8
. . 10
. . 10
. . 10
. . 15
. . 17
. . 18
. . 18
. . 19
. . 20
. . 23
. . 25
. . 26
. . 26
. . 27
. . 28
Chapter 4. Starting BIOS Setup Utility
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. 31
Chapter 5. Installing a new operating
system . . . . . . . . . . . . .
Installing Windows XP . . . . . . . .
Installing the Windows XP Update Module
Package . . . . . . . . . . . .
Installing Windows 2000 . . . . . . . .
TI CardBus Controller Support . . . . .
33
33
36
37
41
Chapter 6. Recovery options . . . . . . 43
Introducing Rescue and Recovery . . . . . 43
Restoring factory contents . . . . . . . 43
Recovering data . . . . . . . . . . . 44
© Lenovo 2005. Portions © IBM Corp. 2005.
Chapter 7. Upgrading and replacing
devices . . . . . . . . . .
Replacing the battery . . . . . .
Upgrading the hard disk drive . . .
Replacing memory . . . . . . .
. . . 45
. . . 45
. . . 46
. . . 49
Chapter 8. Getting help and service . . . 53
Getting help and service . . . . . . . . 53
Getting help on the Web . . . . . . . . 53
Calling the Customer Support Center . . . 53
Getting help around the world . . . . . . 55
Appendix A. Warranty information . . . . 57
Warranty Information . . . . . . . . . 57
Warranty Period . . . . . . . . . 57
Types of Warranty Service . . . . . . 58
Worldwide telephone list . . . . . . . 60
Appendix B. Customer Replaceable Units
(CRUs) . . . . . . . . . . . . . 65
Appendix C. Overview of your
computer . . . . . . .
Your ThinkPad at a glance . .
Features . . . . . . . .
Specifications . . . . . .
ThinkPad
. . . . . 67
. . . . . 67
. . . . . 69
. . . . . 70
Appendix D. Wireless related information
71
Wireless interoperability . . . . . . . . 71
Usage environment and your health . . . . 71
Appendix E. Notices . . . . . . .
Notices. . . . . . . . . . . .
Television output notice . . . . .
Electronic emissions notices . . . . .
Federal Communications Commission
(FCC) Declaration of Conformity . .
Industry Canada Class B emission
compliance statement . . . . . .
European Union EMC Directive
conformance statement . . . . .
Environmental notices for Japan . . .
IBM Lotus Software Offer . . . . .
Trademarks . . . . . . . . . .
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iii
Index .
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. 81
ThinkPad® T60 Series Service and Troubleshooting Guide
Read first
To prevent damage to the hard disk and subsequent data loss, before moving
your ThinkPad computer, press Fn+F4 to put it in standby mode or turn it
off. Make sure that the standby status indicator is on (is green) before
moving the computer.
Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects
on your computer, display, or external devices.
Use a quality carrying case that provides adequate cushion and protection.
Do not pack your computer in a tightly packed suitcase or bag.
Place liquids away from your computer to avoid spills, and keep your
computer away from water to avoid the danger of electrical shock.
Avoid leaving the base of your computer in contact with your lap or any part
of your body for an extended period when the computer is turned on or
when the battery is charging.
© Lenovo 2005. Portions © IBM Corp. 2005.
v
Read first
vi
ThinkPad® T60 Series Service and Troubleshooting Guide
Chapter 1. Finding information
This guide and other publications
Setup Instructions
helps you to unpack your ThinkPad computer and get started. It
includes a few tips for first-time users, and introduces software
preinstalled by Lenovo.
This Service and Troubleshooting Guide
provides information about caring for your ThinkPad computer, basic
troubleshooting information, some recovery procedures, help and
service information, and warranty information for your computer. The
troubleshooting information in this Guide applies only to problems
that might prevent you from accessing the comprehensive help and
information portal, called ThinkVantage Productivity Center,
preloaded on your ThinkPad computer.
Access Help
is a comprehensive online manual that provides answers to most of
your questions about your computer, helps you to configure
preloaded features and tools, or solve problems. To open Access Help,
click Start, move the pointer to All Programs (in Windows® other
than Windows XP, Programs); then to ThinkVantage. Click Access
Help.
ThinkVantage Productivity Center
provides an easy access to software tools and key Lenovo sites,
eliminating the need to carry other reference manuals around. To open
ThinkVantage Productivity Center, press the ThinkVantage button on
your keyboard. For more information about using the ThinkVantage
button, see“Finding information with the ThinkVantage button” on
page 2.
Safety and Warranty Guide
includes general safety instructions and complete Lenovo Statement of
Limited Warranty.
Regulatory Notice
supplements this Guide. Read it before you use the wireless features
of your ThinkPad computer. The ThinkPad T60 Series computer
complies with the radio frequency and safety standards of any
country or region in which it has been approved for wireless use. You
are requested to install and use your ThinkPad computer in strict
accordance with the local RF regulations.
© Lenovo 2005. Portions © IBM Corp. 2005.
1
Finding information
Finding information with the ThinkVantage button
The blue ThinkVantage button can help you in many situations when your
computer is working normally, and even when it is not. Press the
ThinkVantage button to open the ThinkVantage Productivity Center and get
access to informative illustrations and easy-to-follow instructions for getting
started and staying productive.
You can also use the ThinkVantage button to interrupt the startup sequence of
your computer and start the ThinkVantage Rescue and Recovery workspace,
which runs independently of the Windows operating system and is hidden
from it.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Chapter 2. Caring for your ThinkPad computer
Though your computer is designed to function reliably in normal work
environments, you need to use common sense in handling it. By following
these important tips, you will get the most use and enjoyment out of your
computer.
Important tips:
Be careful about where and how you work
v Do not leave the base of your computer in contact with your lap or any
part of your body for an extended period when the computer is functioning
or when the battery is charging. Your computer dissipates some heat during
normal operation. This heat is a function of the level of system activity and
battery charge level. Extended contact with your body, even through
clothing, could cause discomfort or, eventually, a skin burn.
v Place liquids away from your computer to avoid spills, and keep your
computer away from water (to avoid the danger of electrical shock).
v Store packing materials safely out of the reach of children to prevent the
risk of suffocation from plastic bags.
v Keep your computer away from magnets, activated cellular phones,
electrical appliances, or speakers (within 13 cm/5 in).
v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F
or above 35°C/95°F).
Be gentle with your computer
v Avoid placing any objects (including paper) between the display and the
keyboard or under the keyboard.
v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects
on your computer, display, or external devices.
v Your computer display is designed to be opened and used at an angle
slightly greater than 90 degrees. Do not open the display beyond 180
degrees, as this might damage the computer hinge.
Carry your computer properly
v Before moving your computer, be sure to remove any media, turn off
attached devices, and disconnect cords and cables.
v Be sure your computer is in standby or hibernation mode, or turned off,
before moving it. This will prevent damage to the hard disk drive and data
loss.
© Lenovo 2005. Portions © IBM Corp. 2005.
3
Caring for your ThinkPad computer
v When picking up your open computer, hold it by the bottom. Do not pick
up or hold your computer by the display.
v Use a quality carrying case that provides adequate cushion and protection.
Do not pack your computer in a tightly packed suitcase or bag.
Handle storage media and drives properly
v Avoid inserting diskettes at an angle and attaching multiple or loose
diskette labels, as these can lodge in the drive.
v If your computer comes with an optical drive such as CD, DVD, or
CD-RW/DVD drive, do not touch the surface of a disc or the lens on the
tray.
v Wait until you hear the CD or DVD click into the center pivot of an optical
drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.
v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,
follow the instructions shipped with your hardware, and apply pressure
only where needed on the device.
Take care in setting passwords
v Remember your passwords. If you forget a supervisor or hard disk
password, Lenovo authorized service provider will not reset it, and you
might have to replace your system board or hard disk drive.
Other important tips
v Your computer modem might use only an analog telephone network, or
public-switched telephone network (PSTN). Do not connect the modem to a
PBX (private branch exchange) or any other digital telephone extension line
because this could damage your modem. Analog phone lines are often used
in homes, while digital phone lines are often used in hotels or office
buildings. If you are not sure which kind of phone line you are using,
contact your telephone company.
v Your computer might have both an Ethernet connector and a modem
connector. If so, be sure to connect your communication cable to the correct
one, so your connector is not damaged.
v Register your ThinkPad products with Lenovo (refer to the Web page:
www.lenovo.com/register). This can help authorities return your computer
to you if it is lost or stolen. Registering your computer also enables Lenovo
to notify you about possible technical information and upgrades.
v Only an authorized ThinkPad repair technician should disassemble and
repair your computer.
v Do not modify or tape the latches to keep the display open or closed.
v Take care not to turn your computer over while the ac adapter is plugged
in. This could break the adapter plug.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Caring for your ThinkPad computer
v Turn off your computer if you are replacing a device in a device bay, or else
verify that the device is warm- or hot-swappable.
v If you exchange drives in your computer, reinstall the plastic bezel faces (if
supplied).
v Store your external and removable hard disk, diskette, CD, DVD, and
CD-RW/DVD drives in the appropriate containers or packaging when they
are not being used.
v Before you install any of the following devices, touch a metal table or a
grounded metal object. This action reduces any static electricity from your
body. The static electricity could damage the device.
– PC Card
– Smart Card
– Memory Card, such as SD Card, Memory Stick, and MultiMediaCard
– Memory module
– PCI Expess Mini Card
– Communication Daughter Card
Cleaning the cover of your computer
Occasionally clean your computer as follows:
1. Prepare a mixture of a gentle kitchen-use detergent (one that does not
contain abrasive powder or strong chemicals such as acid or alkaline). Use
5 parts water to 1 part detergent.
2. Absorb the diluted detergent into a sponge.
3. Squeeze excess liquid from the sponge.
4. Wipe the cover with the sponge, using a circular motion and taking care
not to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with a dry, soft lint-free cloth.
9. Wait for the surface to dry completely and remove any cloth fibers from
the computer surface.
Cleaning your computer keyboard
1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you
wipe several keys at a time, the cloth may hook onto an adjacent key and
possibly damage it. Make sure that no liquid drips onto or between the
keys.
3. Allow to dry.
Chapter 2. Caring for your ThinkPad computer
5
Caring for your ThinkPad computer
4. To remove any crumbs and dust from beneath the keys, you can use a
camera blower with a brush or cool air from a hair drier.
Note: Avoid spraying cleaner directly on the display or the keyboard.
Cleaning your computer display
1. Gently wipe the display with a dry, soft lint-free cloth. If you see a
scratchlike mark on your display, it might be a stain transferred from the
keyboard or the TrackPoint pointing stick when the cover was pressed
from the outside.
2. Wipe or dust the stain gently with a soft, dry cloth.
3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50
mixture of isopropyl alcohol and water that does not contain impurities.
4. Wring out as much of the liquid as you can.
5. Wipe the display again; do not let any liquid drip into the computer.
6. Be sure to dry the display before closing it.
Care for the fingerprint reader
The following actions could damage the fingerprint reader or cause it not to
work properly:
v Scratching the surface of the reader with a hard, pointed object.
v Scraping the surface of the reader with your nail or anything hard.
v Using or touching the reader with a dirty finger.
If you notice any of the following conditions, gently clean the surface of the
reader with a dry, soft, lint-free cloth:
v The surface of the reader is dirty or stained.
v The surface of the reader is wet.
v The reader often fails to enroll or authenticate your fingerprint.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Chapter 3. Solving computer problems
Frequently asked questions .
Diagnosing problems . . .
Troubleshooting . . . . .
Error messages . . . .
Errors without messages .
A password problem . .
A power switch problem .
Keyboard problems . .
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© Lenovo 2005. Portions © IBM Corp. 2005.
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UltraNav problems. . . . . .
Standby or hibernation problems .
Computer screen problems . . .
Battery problems . . . . . .
Hard disk drive problems . . .
A startup problem . . . . . .
Fingerprint authentication problems
Other problems . . . . . . .
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Solving computer problems
Frequently asked questions
This section lists frequently asked questions and tells where you can find
detailed answers. For details about each publication included in the package
with the ThinkPad computer, see “This guide and other publications” on page
1.
What safety precautions should I follow when using my ThinkPad
computer?
See the separate Safety and Warranty Guide for detailed
information about safety.
How can I prevent problems with my ThinkPad computer?
See “Read first” on page v, and also Chapter 2, “Caring for your
ThinkPad computer,” on page 3 of this Guide. More tips can be
found in the following sections of Access Help:
v Preventing problems
v Spills on the keyboard
What are the main hardware features of my new ThinkPad
computer?
See the “ThinkPad tour” section of Access Help.
Where can I find the detailed specifications for my machine?
See www.lenovo.com/think/support
I need to upgrade a device or I need to replace one of the following:
the hard disk drive, the PCI Express Mini Card, the Modem Daughter
Card, memory, the keyboard, or the palm rest.
Refer to Appendix B, “Customer Replaceable Units (CRUs),” on
page 65 of this Guide for the list of Customer Replaceable Units
and the location of the instructions for removing or replacing
components.
8
ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
My computer is not operating properly.
Study the “Problem solving ” section of Access Help. This Guide
describes only problems that might prevent you from getting access to
the online help system.
Where are the recovery CDs?
No recovery CD or a Windows CD is provided with your computer
originally. For explanation of the alternative recovery methods offered
by Lenovo, see “Restoring factory contents” on page 43 of this Guide.
How can I contact the Customer Support Center?
See Chapter 8, “Getting help and service,” on page 53 of this Guide.
For the phone numbers of the Customer Support Center nearest to
you, see “Worldwide telephone list” on page 60.
Where can I find warranty information?
See the separate Safety and Warranty Guide for detailed warranty
information. For the warranty applicable to your Machine, including
the warranty period and type of warranty service, see “Warranty
Information” on page 57.
Chapter 3. Solving computer problems
9
Solving computer problems
Diagnosing problems
If you have a problem with your computer, you can test it by using
PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows:
1. Click Start.
2. Move the pointer to All Programs (in Windows other than Windows XP,
Programs) and then to PC-Doctor for Windows.
3. Click PC-Doctor.
4. Choose one of the tests from either Device Categories or Test Scripts.
Attention
Running any tests may take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
The System Test of the Test Scripts runs some tests of critical hardware
components, but it does not run all of the diagnostic tests in PC-Doctor for
Windows. If PC-Doctor for Windows reports that all of the tests in the System
Test have been run and that it has found no problems, consider running more
of the tests in PC-Doctor for Windows.
If you are preparing to contact the Customer Support Center, be sure to print
the test log so that you can rapidly provide information to the help technician.
Troubleshooting
If you do not find your problem here, refer to Access Help, your on-board
help system. The following section only describes problems that might
prevent you from accessing this help system.
Error messages
Notes:
1. In the charts, x can be any character.
2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
Message
Solution
0175: Bad CRC1, stop
POST task
The EEPROM checksum is not correct (block #6). Have the computer
serviced.
0176: System Security The System has been
tampered with.
This message is displayed if you remove the Security Chip and reinstall it,
or install a new one. To clear the error, enter the BIOS Setup Utility. If this
does not solve the problem, have the computer serviced.
10
ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
Message
Solution
0177: Bad SVP data, stop Checksum of the supervisor password in the EEPROM is not correct. The
POST task.
system board should be replaced. Have the computer serviced.
0182: Bad CRC2. Enter
BIOS Setup and load
Setup defaults.
Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS
Setup Utility. Press F9 and then Enter to load the default setting. Press F10
and then Enter to restart the system.
0185: Bad startup
sequence settings. Enter
BIOS Setup and load
Setup defaults.
Checksum of the startup sequence setting in the EEPROM is not correct. Go
to BIOS Setup Utility. Press F9 and then Enter to load the default setting.
Press F10 and then Enter to restart the system.
0187: EAIA data access
error
The access to EEPROM has failed. Have the computer serviced.
0188: Invalid RFID
The EEPROM checksum is not correct (block # 0 and 1). The system board
Serialization Information should be replaced, and the box serial number needs to be reinstalled. Have
Area.
the computer serviced.
0189: Invalid RFID
configuration
information area
The EEPROM checksum is not correct (block # 4 and 5). The system board
should be replaced, and the UUID needs to be reinstalled. Have the
computer serviced.
0190: Critical low-battery The computer turned off because the battery is low. Connect the ac adapter
error
to the computer and charge the battery, or replace the battery with a fully
charged one.
0191: System Security Invalid remote change
requested.
The system configuration change has failed. Confirm the operation and try
again. To clear the error, enter the BIOS Setup Utility.
0192: System Security Embedded Security
hardware tamper
detected.
The Security Chip has been replaced with a different one. Have the
computer serviced.
0199: System Security Security password retry
count exceeded.
This message is displayed if you enter a wrong supervisor password more
than three times. Confirm the supervisor password and try again. To clear
the error, enter the BIOS Setup Utility.
01C8: More than one
modem devices are
found. Remove one of
them. Press <Esc> to
continue.
Remove a Modem Card. Otherwise, press Esc to ignore the warning
message. If it does not solve this problem, have the computer serviced.
01C9: More than one
Ethernet devices are
found. Remove one of
them. Press <Esc> to
continue.
Your ThinkPad computer has a built-in Ethernet feature, and you cannot
add another such feature by installing an Ethernet device. If this error
message is displayed, remove the Ethernet device that you installed.
Otherwise press Esc to ignore the warning message. If this does not solve
the problem, have the computer serviced.
Chapter 3. Solving computer problems
11
Solving computer problems
Message
Solution
0200: Hard disk error
The hard disk is not working. Make sure that the hard disk drive is attached
firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not
disabled in the Startup menu.
021x: Keyboard error
Make sure that there are no objects placed on the keyboard, or if you have
one, the external keyboard. Turn off the computer, and turn off all attached
devices. Turn on the computer first; then turn on the attached devices.
If you still see the same error code, do the following:
If an external keyboard is connected, do the following:
v Turn off the computer and disconnect the external keyboard; then turn on
the computer. Make sure that the built-in keyboard operates correctly. If it
does, have the external keyboard serviced.
v Make sure that the external keyboard is connected to the correct
connector.
Test the computer by using PC-Doctor.
v If the computer stops during the test, have the computer serviced.
0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If
you added a memory module just before turning the computer on, reinstall
it. Then test the memory with PC-Doctor.
0231: System RAM error
The system RAM failed. Test your computer’s memory with PC-Doctor. If
you added a memory module just before turning the computer on, reinstall
it. Then test the memory with PC-Doctor.
0232: Extended RAM
error
The extended RAM failed. Test your computer’s memory with PC-Doctor. If
you have increased memory just before turning the computer on, reinstall it.
Then test the memory with PC-Doctor.
0250: System battery
error
The backup battery, which is used to preserve the configuration information,
such as the date and time, while the computer is turned off, is depleted.
Replace the battery and run BIOS Setup Utility to verify the configuration. If
you still have a problem, have the computer serviced.
0251: System CMOS
checksum bad
The system CMOS might have been corrupted by an application program.
The computer uses the default settings. Run BIOS Setup Utility to
reconfigure the settings. If you still see the same error code, have the
computer serviced.
0260: System timer error
Have the computer serviced.
0270: Real time clock
error
Have the computer serviced.
0271: Date and time
error
Neither the date nor the time is set in the computer. Set the date and time,
using the BIOS Setup Utility.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
Message
Solution
0280: Previous boot
incomplete
Your computer was previously unable to complete the boot process.
Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify
the configuration and then restart the computer either by choosing the Exit
Saving Changes option under the Restart item or by pressing F10. If you
still see the same error code, have the computer serviced.
02D0: System cache error The cache is disabled. Have the computer serviced.
02F4: EISA CMOS not
writable
Have the computer serviced.
02F5: DMA test failed
Have the computer serviced.
02F6: Software NMI
failed
Have the computer serviced.
02F7: Fail-safe timer
NMI failed
Have the computer serviced.
1802: Unauthorized
network card is plugged
in - Power off and
remove the miniPCI
network card.
The PCI Express Mini card is not supported on this computer. Remove it.
1803: Unauthorized
The daughter card is not supported on this computer. Remove it.
daughter card is plugged
in - Power off and
remove the daughter
card.
Chapter 3. Solving computer problems
13
Solving computer problems
Message
Solution
1810: Hard disk partition A problem in recognizing the layout of the partition on the hard disk has
layout error
halted computer startup. Either the Predesktop Area has been deleted, or the
hard disk contains corrupt data. To try to restart your computer, complete
one of the following:
v If the Predesktop Area has been deleted
1. Press F1 to open the BIOS Setup Utility.
2. Select Security -> Predesktop Area -> Access Predesktop Area.
3. Set this item to Disabled.
4. Save and exit.
v If the above fails
1. Press Enter.
2. Double-click RECOVER TO FACTORY CONTENTS and follow
on-screen instructions.
Note: This will permanently erase the entire contents of the hard disk,
and then restore software preinstalled by Lenovo.
Press F1 to open BIOS Setup, or Enter to start the Predesktop Area.
If the computer still does not start, call the Customer Support Center.
Telephone numbers are listed in “Worldwide telephone list” on page 60.
2010: Warning: Your
internal hard disk drive
(HDD) may not function
correctly on this system.
Ensure that your HDD is
supported on this system
and that the latest HDD
firmware is installed.
If in the primary drive bay you are using a non-IBM or non-Lenovo hard
disk drive (HDD) or an old generation IBM HDD that is not supported by
this system, with the risk in mind, you can still use it by pressing ESC. If in
the primary drive bay you are using a supported IBM or Lenovo HDD with
an old firmware, you need to update its firmware to the latest version. The
latest version is available at
http://www.lenovo.com/think/support/
2100: Initialization error
on HDD0 (Main hard
disk drive)
The hard disk is not working. Have the hard disk serviced.
2102: Initialization error The hard disk is not working. Have the hard disk serviced.
on HDD1 (Ultrabay hard
disk drive)
2110: Read error on
HDD0 (Main hard disk
drive)
The hard disk is not working. Have the hard disk serviced.
2112: Read error on
HDD1 (Ultrabay hard
disk drive)
The hard disk is not working. Have the hard disk serviced.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
Message
Solution
The power-on password
prompt
A power-on password or a supervisor password is set. Type the password
and press Enter to use the computer. If the power-on password is not
accepted, a supervisor password might have been set. Type the supervisor
password and press Enter. If you still see the same error message, have the
computer serviced.
The hard disk password
prompt
A hard disk password is set. Type the password and press Enter to use the
computer.
If you still see the same error message, have the computer serviced.
Hibernation error
The system configuration changed between the time your computer entered
hibernation mode and the time it left this mode, and your computer cannot
resume normal operation.
v Restore the system configuration to what it was before your computer
entered hibernation mode.
v If the memory size has been changed, re-create the hibernation file.
Operating system not
found.
Verify the following:
v The hard disk drive is correctly installed.
v A startable diskette is in the diskette drive
If you still see the same error message, check the boot sequence, using the
BIOS Setup Utility.
Fan error
The cooling fan has failed. Have the computer serviced.
EMM386 Not Installed Unable to Set Page
Frame Base Address.
Edit C:\CONFIG.SYS and change a line from
device=C:\WINDOWS\EMM386.EXE RAM
to
device=C:\WINDOWS\EMM386.EXE NOEMS
and save this file.
CardBus Configuration
Error - Device Disabled
Go to the BIOS Setup Utility. Press F9 and then Enter to load the default
setting.
Press F10 and then Enter to restart the system.
Thermal sensing error
The thermal sensor is not functioning correctly. Have the computer serviced.
Authentification of
system services failed.
Press <Esc> to resume.
The Predesktop Area in the HDD is broken. To use the Predesktop Area, get
a Recovery CD, then recover the Predesktop Area using it.
Errors without messages
Problem:
When I turn on the machine, nothing appears on the screen and the
machine does not beep while starting up.
Chapter 3. Solving computer problems
15
Solving computer problems
Note: If you are not sure whether you heard any beeps, turn off the
computer; then turn it on again, and listen again. If you are using
an external monitor, refer to “Computer screen problems” on page
23.
Solution:
→ If a power-on password is set, press any key to display the power-on
password prompt, and then type the correct password and press Enter.
If the power-on password prompt does not appear, the brightness level
might be set to minimum brightness. Adjust the brightness level by
pressing Fn+Home.
If the screen still remains blank, make sure that:
– The battery is installed correctly.
– The ac adapter is connected to the computer and the power cord is
plugged into a working electrical outlet.
– The computer power is on. (Turn on the power switch again for
confirmation.)
If these items are properly set, and the screen remains blank, have the
computer serviced.
Problem:
When I turn on the machine, nothing appears on the screen, but I hear
two or more beeps.
Solution:
→ Make sure that the memory card is installed correctly. If it is, but the
screen is still blank, and you hear five beeps, have the computer
serviced.
If you hear 4 cycles of 4 beeps each, the Security Chip has a problem.
Have the computer serviced.
Problem:
When I turn on the machine, only a white pointer appears on a blank
screen.
Solution:
→ Reinstall your operating system, and turn on the computer. If you
still see only the pointer on the screen, have the computer serviced.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
Problem:
My screen goes blank while the computer is on.
Solution
→ Your screen saver or power management may be enabled. Touch the
TrackPoint or the touch pad, or press a key to exit the screen saver, or
press the power switch to resume from standby or hibernation mode.
Problem:
The DOS full-screen looks smaller.
Solution:
→ If you use a DOS application that supports only 640×480 resolution
(VGA mode), the screen image might look slightly distorted or appear
smaller than the display size. This is to maintain compatibility with
other DOS applications. To expand the screen image to the same size as
the actual screen, start the ThinkPad Configuration Program and click
LCD; then enable the Screen expansion function. (The image might
still look slightly distorted.)
A password problem
Problem:
I forgot my password.
Solution
→ If you have registered your computer for Password Reset Service, and
you forget your power-on or hard disk password, you can reset it by
pressing the ThinkVantage button at the password prompt.
– If you cannot reset your power-on password, you must take your
computer to a Lenovo authorized servicer or a marketing
representative to have the password canceled.
– If you cannot reset your hard disk password, Lenovo authorized
servicer cannot reset your password or recover data from the hard
disk. You must take your computer to a Lenovo authorized servicer
or a marketing representative to have the hard disk drive replaced.
Proof of purchase is required, and a fee will be charged for parts
and service.
→ If you forget your supervisor password, Lenovo authorized servicer
cannot reset your password. You must take your computer to a Lenovo
authorized servicer or a marketing representative to have the system
board replaced. Proof of purchase is required, and a fee will be charged
for parts and service.
Chapter 3. Solving computer problems
17
Solving computer problems
A power switch problem
Problem:
The system does not respond, and you cannot turn off the computer.
Solution:
→ Turn off the computer by pressing and holding the power switch for
4 seconds or more. If the computer is still not reset, remove the ac
adapter and the battery.
Keyboard problems
Problem:
All or some of the keys on the keyboard do not work.
Solution:
→ If the problem occurred immediately after the computer returned
from standby mode, enter the power-on password if one has been set.
If an external PS/2® keyboard is connected, the numeric keypad on
your computer does not work. Use the numeric keypad on the external
keyboard.
If an external numeric keypad or a mouse is connected:
1. Turn off the computer.
2. Remove the external numeric keypad or the mouse.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is resolved, carefully reconnect the external
numeric keypad, external keyboard, or mouse, making sure that you
have seated the connectors properly.
If keys on the keyboard still do not work, have the computer serviced.
Problem:
A number appears when you type a letter.
Solution
→ The numeric lock function is on. To disable it, press and hold Shift or
Fn; then press NmLk (ScrLk).
Problem:
All or some of the keys on the external numeric keypad do not work.
Solution:
→ Make sure that the external numeric keypad is correctly connected to
the computer.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
Problem
Some or all of the keys on the external PS/2 keyboard do not work.
Solution
→ If you are using the ThinkPad Advanced Dock, the ThinkPad
Advanced Mini Dock, or the ThinkPad Essential Port Replicator, make
sure that the keyboard cable is correctly connected to the keyboard
connector.
If the connection is correct, disconnect the cable and make sure that the
built-in keyboard operates properly. If the built-in keyboard works,
there is a problem with the external keyboard. Try using a different
external keyboard.
UltraNav problems
Problem:
The pointer drifts when the computer is turned on or after it resumes
normal operation.
Solution:
→ The pointer might drift when you are not using the TrackPoint
during normal operation. This is a normal characteristic of the
TrackPoint and is not a defect. Pointer drifting might occur for several
seconds under the following conditions:
– When the computer is turned on.
– When the computer resumes normal operation.
– When the TrackPoint is pressed for a long time.
– When the temperature changes.
Problem:
The mouse or the pointing device does not work.
Solution:
→ Make sure that the TrackPoint and the touch pad are set to Automatic
in the ThinkPad Configuration Program. Then detach the mouse or the
pointing device, and try using the TrackPoint and the touch pad. If the
TrackPoint and the touch pad work, the error might be due to the
mouse or the pointing device.
Make sure that the cable for the mouse or the pointing device is
securely connected to the ThinkPad Advanced Dock, the ThinkPad
Advanced Mini Dock, or the ThinkPad Essential Port Replicator.
If your mouse is incompatible with the PS/2 mouse, disable the
TrackPoint, using the ThinkPad Configuration Program.
Note: For more information, see the manual supplied with the mouse.
Chapter 3. Solving computer problems
19
Solving computer problems
Problem:
The mouse buttons do not work.
Solution:
→ If your ThinkPad computer has the TrackPoint only, this problem
may occur.
Change the mouse driver to Standard PS/2 Port Mouse, and then
reinstall PS/2 TrackPoint. Drivers are provided in the
C:\IBMTOOLS\DRIVERS or C:\SWTOOLS\DRIVERS directory on
your hard disk drive. If your hard disk drive does not contain device
drivers, refer to the ThinkPad Web site. For access to this Web site,
press the ThinkVantage button and open the ThinkVantage Productivity
Center.
Problem:
The scrolling or magnifying glass function does not work.
Solution:
→ Check the mouse driver in the Device Manager window, and make
sure that the PS/2 TrackPoint driver is installed.
Standby or hibernation problems
Problem:
The computer enters standby mode unexpectedly.
Solution:
→ If the processor overheats, the computer automatically enters standby
mode to allow the computer to cool and to protect the processor and
other internal components. Also, check the settings for standby mode,
using Power Manager.
Problem:
The computer enters standby mode immediately after Power-on self-test
(POST) (the standby indicator light turns on).
Solution:
→ Make sure that:
– The battery is charged.
– The operating temperature is within the acceptable range. Refer to
“Specifications” on page 70.
If these items are correct, have the computer serviced.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
Problem:
The critical low-battery error message is displayed, and the computer
immediately turns off.
Solution:
→ The battery power is getting low. Connect the ac adapter to the
computer, or replace the battery with a fully charged one.
Problem:
When you take action to return from standby mode, the computer display
remains blank.
Solution:
→ Check whether an external monitor was disconnected while the
computer was in standby mode. Do not disconnect the external
monitor while the computer is in standby mode or hibernation mode. If
no external monitor is attached when the computer resumes, the
computer display remains blank and output is not displayed. This
restriction does not depend on the resolution value. Press Fn+F7 to
bring up the computer display.
Note: If you use the Fn+F7 key combination to apply a presentation
scheme, press Fn+F7 at least three times in three seconds, and
the image is displayed on the computer screen.
Problem:
The computer does not return from standby mode, or the standby
indicator stays on and the computer does not work.
Solution:
→ If the system does not return from standby mode, it may have
entered standby or hibernation mode automatically because the battery
is depleted. Check the standby indicator.
– If the standby indicator is on, your computer is in standby mode.
Connect the ac adapter to the computer; then press Fn.
– If the standby indicator is off, your computer is in hibernation mode
or power-off state. Connect the ac adapter to the computer; then
press power button to resume operation.
If the system still does not return from standby mode, your system
may stop responding and you cannot turn off the computer. In this
case, you need to reset the computer. If you have not saved your data,
it may be lost. To reset the computer, press and hold the power button
for 4 seconds or more. If the system is still not reset, remove the ac
adapter and the battery.
Chapter 3. Solving computer problems
21
Solving computer problems
Problem:
Your computer does not enter standby or hibernation mode.
Solution:
→ Check whether any option has been selected that would disable your
computer from entering standby or hibernation mode.
Problem:
The system does not wake up at the time set on the timer, if the computer
is not connected to an ac power source, -or- The system does not enter
hibernation mode from suspend mode, if the computer is not connected to
an ac power source.
Solution:
→The timer-wake-with-battery-operation is disabled by default. If you
enable this function, the computer could wake up and begin running
while it is being carried; this could lead to damage to the hard disk
drive.
With this risk in mind, you can enable the timer-wake-with-batteryoperation.
1. Turn your computer off and then on again; then, while the message,
“To interrupt normal startup, press the blue ThinkVantage button”
is displayed at the lower left of the screen, press the ThinkVantage
button. The Rescue and Recovery workspace opens.
2. Click Access BIOS. The System Restart Required window is
displayed.
3. Click Yes. The computer restarts, and the BIOS Setup Utility menu
appears.
4. With the cursor key, select Config; then press Enter. The Power
submenu is displayed.
5. Select Timer Wake with Battery Operation by pressing Enter.
6. With the F5 or F6 key, select Enabled; then press Enter.
7. Press F10 and Enter to save this setting and exit this utility.
For information about the BIOS Setup Utility, see “BIOS Setup Utility”
in Access Help.
Problem:
The Fn+F12 key combination does not cause the computer to enter
hibernation mode.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
Solution:
→ The computer cannot enter hibernation mode:
– If you are using one of the communication PC Cards. To enter
hibernation mode, stop the communication program, and then
remove the PC Card or disable the PC Card slot. Click the Safely
Remove Hardware icon in the taskbar (for Windows XP) or the
Unplug or Eject Hardware icon in the taskbar (for Windows 2000).
– If the hibernation mode is not enabled. To enable it, do as follows:
1. Start the ThinkPad Configuration Program.
2. Click Power Management.
3. Click the Hibernate tab.
4. Select the hibernate support checkbox.
5. Click OK.
Note: You can enter hibernation mode by pressing Fn+F12 only if the
PM driver for Windows XP or Windows 2000 has been installed.
Computer screen problems
Problem:
The screen is blank.
Solution:
→ Press Fn+F7 to bring up the image.
Note: If you use the Fn+F7 key combination to apply a presentation
scheme, press Fn+F7 at least three times in three seconds, and
the image is displayed on the computer screen.
→ If you are using the ac adapter, or using the battery, and the battery
status indicator is on (is green), press Fn+Home to make the screen
brighter.
→ If the standby status indicator is on (is green), press Fn to resume
from the standby mode.
→ If the problem persists, do the Solution in the problem below.
Problem:
The screen is unreadable or distorted.
Solution:
→ Make sure that:
– The display device driver is installed correctly.
– The screen resolution and color quality are correctly set.
– The monitor type is correct.
To check these settings, do as follows:
Chapter 3. Solving computer problems
23
Solving computer problems
Open the Display Properties window.
1. Click the Settings tab.
2. Check whether the screen resolution and color quality are correctly
set.
3. Click Advanced.
4. Click the Adapter tab.
5. Make sure ″ATI Mobility xxxxx″, ″ATI Mobility RADEON xxxxx″,
″ATI Mobility FIRE GL xxxxx″ or ″Intel xxxxx″ is shown in the
adapter information window.
6.
7.
8.
9.
Note: The device driver name xxxxx depends on the video chip
that has been installed on your computer.
Click the Properties button. Check the ″Device status″ box and
make sure the device is working properly. If not, click the
Troubleshooter button.
Click the Monitor tab.
Make sure the information is correct.
Click the Properties button. Check the ″Device status″ box and
make sure the device is working properly. If not, click the
Troubleshooter button.
Problem:
The screen stays on even after you turn off your computer.
Solution:
→ Press and hold the power switch for 4 seconds or more to turn off
your computer; then turn it on again.
Problem:
Missing, discolored, or bright dots appear on the screen every time you
turn on your computer.
Solution:
→ This is an intrinsic characteristic of the TFT technology. Your
computer’s display contains multiple thin-film transistors (TFTs). A
small number of missing, discolored, or bright dots on the screen might
exist all the time.
Problem:
A message, “Unable to create overlay window,” appears when you try to
start DVD playback.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
or
You get poor or no playback while running video playback, DVD
playback, or game applications.
Solution
→ Do either of the following:
– If you are using 32-bit color mode, change the color depth to 16-bit
mode.
– If you are using a desktop size of 1280×1024 or larger, reduce the
desktop size and the color depth.
Battery problems
Problem:
The battery cannot be fully charged by the power-off method in the
standard charge time for your computer.
Solution:
→ The battery might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery is in the computer.
3. Connect the ac adapter to the computer and let it charge.
If the optional Quick Charger is available, use it to charge the
over-discharged battery.
If the battery cannot be fully charged in 24 hours, use a new battery.
Problem:
Your computer shuts down before the battery status indicator shows
empty.
or
Your computer operates after the battery status indicator shows empty.
Solution:
→ Discharge and recharge the battery.
Problem:
The operating time for a fully charged battery is short.
Solution:
→ Discharge and recharge the battery. If your battery’s operating time is
still short, use a new battery.
Problem:
The computer does not operate with a fully charged battery.
Chapter 3. Solving computer problems
25
Solving computer problems
Solution:
→ The surge protector in the battery might be active. Turn off the
computer for one minute to reset the protector; then turn on the
computer again.
Problem
The battery does not charge.
Solution
→ You cannot charge the battery when it is too hot. If the battery feels
hot, remove it from the computer and allow it to cool to room
temperature. After it cools, reinstall it and recharge the battery. If it still
cannot be charged, have it serviced.
Hard disk drive problems
Problem:
The hard disk drive makes a rattling noise intermittently.
Solution:
→ The rattling noise might be heard when:
– The hard disk drive starts accessing the data or when it stops.
– You are carrying the hard disk drive.
– You are carrying your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
Problem:
The hard disk drive does not work.
Solution:
→ In the startup menu in the BIOS Setup Utility, make sure that the
hard disk drive is included in the “Boot priority order” list. If it is
included in the “Excluded from boot order” list, it is disabled. Select
the entry for it in the list and press the x key. This moves the entry to
the “Boot priority order” list.
A startup problem
Problem:
The Microsoft® Windows operating system will not start.
Solution:
→ Use the Rescue and Recovery workspace to help solve or identify
your problem. To open the Rescue and Recovery workspace, do the
following:
1. Turn off your PC, then turn it on again.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
2. Watch the screen carefully while your PC starts. When the “To
interrupt normal startup, press the blue ThinkVantage button”
message is displayed at the lower left of the screen, press the blue
ThinkVantage button. The Rescue and Recovery workspace opens.
3. From the Rescue and Recovery workspace you can do the
following:
– Rescue and Restore your files, folders, or backups.
– Configure your system settings and passwords.
– Communicate by using the internet and link to the support site.
– Troubleshoot and diagnose problems using diagnostics.
In the top panel of the Rescue and Recovery workspace, you can click
one of the following tabs to open other pages or exit the utility:
– Events Viewer enables you to view a log that contains information
about events, or tasks, associated with Rescue and Recovery
operations.
– System Information enables you to see key hardware and software
information about your computer. This information might be
valuable when trying to diagnose problems.
– Warranty Status enables you to see when your warranty expires,
the terms of service for your computer, or list of replacement parts.
– Help provides information about the various functions available in
the Rescue and Recovery workspace.
– Restart closes the Rescue and Recovery workspace and resumes the
startup sequence that was interrupted.
Fingerprint authentication problems
Problem:
You cannot register or authenticate your finger.
Solution
→ If your finger(s) have any of the following conditions, you may
not be able to register or authenticate it:
– Your finger is wrinkled.
– Your finger is rough, dry or injured.
– Your finger is very dry.
– Your finger is stained with dirt, mud, or oil.
– The surface of your finger is very different from when you
registered your fingerprint.
– Your finger is wet.
– A finger is used that has not been enrolled.
To improve the situation, try the following:
Chapter 3. Solving computer problems
27
Solving computer problems
– Clean or wipe your hands to remove any excess dirt or
moisture from the fingers.
– Enroll and use a different finger for authentication.
– If your hands are too dry, apply lotion to them.
Other problems
Problem:
The computer locks or does not accept any input.
Solution:
→ Your computer might lock when it enters standby mode during a
communication operation. Disable the standby timer when you are
working on the network.
To turn off the computer, press and hold the power switch for 4
seconds or more.
Problem:
The computer does not start from a device you want.
Solution:
→ Refer to the Startup menu of the BIOS Setup Utility. Make sure that
the startup sequence in the BIOS Setup Utility is set so that the
computer starts from the device you want.
Also make sure that the device from which the computer starts is
enabled. In the startup menu in the BIOS Setup Utility, make sure that
the device is included in the ″Boot priority order″ list. If it is included
in the ″Excluded from boot order″ list, it is disabled. Select the entry
for it in the list and press the x key. This moves the entry to the ″Boot
priority order″ list.
Problem:
The computer does not respond.
Solution:
→ IRQs for the PCI are all set as 11. The computer does not respond
because it cannot share the IRQ with other devices. Refer to the
ThinkPad Configuration Program.
Problem:
The computer can not play a CD, or the sound quality is not good.
Solution:
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ThinkPad® T60 Series Service and Troubleshooting Guide
Solving computer problems
→ Be sure that the disk meets the standards for your country. Usually, a
disk that meets the local standards is marked with a CD logo on the
label. If you use a disc that does not meet these standards, we cannot
guarantee that it will play, or that, if it does play, the sound quality will
be good.
Problem:
Playback of DVD is not smooth in Windows 2000.
Solution:
→ If you select the Maximum Battery mode for the Intel SpeedStep®
technology, this problem may occur. This mode is designed to achieve
maximum battery life by switching the processor speed between the
regular low speed and half of that speed, depending on how much the
processor is used. If the use increases, Intel SpeedStep switches the
processor speed to the lower speed. Operation in this mode can
severely degrade the performance of the processor, and thus cause the
playback of a DVD to be jerky.
To avoid or reduce this problem, you can choose any of three other
modes of operation, as follows:
– Maximum Performance: Keeps the processor speed high at all times.
– Automatic: Switches the processor speed between high and low,
depending on how much the processor is used. If the use increases,
Intel SpeedStep switches the processor speed to high.
– Battery Optimized Performance: Keeps the processor speed low at
all times.
To choose a mode, do the following:
1. Start the ThinkPad Configuration Program.
2. Click Power Management.
3. Click the Intel SpeedStep technology tab.
4. From the list, select the mode you want.
5. Click OK.
Problem:
You cannot connect using the built-in wireless networking card.
Solution:
→ If the computer display is closed, open it and try again.
Chapter 3. Solving computer problems
29
Solving computer problems
Problem:
The computer cannot connect to the local network, shared devices or
network printers, but can connect to the Internet.
Solution:
→On your desktop, click the Symantec Client Security icon, then click
the Symantec Home and Office Networking Wizard icon and follow the
instructions.
Problem:
If your operating system is Windows 2000 and you are using a USB 1.x
device, then when your computer returns from standby or hibernation
mode to normal operation, the ″Unsafe Removal of Device″ message may
appear.
Solution:
→ You can safely close this message. It is displayed because of the USB
2.0 driver problem on Windows 2000. You can get detailed information
in the More Information section of the Microsoft Knowledge Base
328580 and 323754. Visit the Microsoft Knowledge Base homepage at
http://support.microsoft.com/, type the number of the knowledge base
article you need in the search field, and click the Search button.
Problem:
An application does not run correctly.
Solution:
→ Make sure that the problem is not being caused by the application.
→ Check that your computer has the minimum required memory to run
the application. Refer to the manuals supplied with the application.
→ Check the following:
– The application is designed to operate with your operating system.
– Other applications run correctly on your computer.
– The necessary device drivers are installed.
– The application works when it is run on some other computer.
→ If an error message appears while you are using the application
program, refer to the manuals supplied with the application.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Chapter 4. Starting BIOS Setup Utility
Your computer provides a program, called BIOS Setup Utility, that enables
you to select various setup parameters.
v Config: Set the configuration of your computer.
v Date/Time: Set the date and time.
v Security: Set security features.
v Startup: Set the startup device.
v Restart: Restart the system.
Note: You can set many of these parameters more easily by using the
ThinkPad Configuration Program.
To start BIOS Setup Utility, do as follows:
1. To protect yourself against accidental loss of data, back up your data and
computer registry. For details see the “Data backup-and-restore tools”
section of Access Help.
2. Remove any diskette from the diskette drive, and then turn off the
computer.
3. Turn on the computer; then, while the message, “To interrupt normal
startup, press the blue ThinkVantage button” is displayed at the lower left
of the screen, press the ThinkVantage button. The Rescue and Recovery
workspace opens.
4. Click Access BIOS. The System Restart Required window is displayed.
5. Click Yes. The computer restarts, and the BIOS Setup Utility menu
appears.
6. If you have set a supervisor password, the BIOS Setup Utility menu
appears after you enter the password. You can start the utility by pressing
Enter instead of entering the supervisor password; however, you cannot
change the parameters that are protected by the supervisor password. For
more information, refer to the on-board help.
Using the cursor keys, move to an item you want to change. When the
item you want is highlighted, press Enter. A submenu is displayed.
7. Change the items you wish to change. To change the value of an item, use
the F5 or F6 key. If the item has a submenu, you can display it by pressing
Enter.
8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,
press Esc repeatedly until you reach the BIOS Setup Utility menu.
© Lenovo 2005. Portions © IBM Corp. 2005.
31
Starting BIOS Setup Utility
Note: If you need to restore the settings to their original state as of the
time of purchase, press F9 key to load the default settings. You can also
select an option in the Restart submenu to load the default settings or
discard the changes.
9. Select Restart; then press Enter. Move the cursor to the option you want
for restarting your computer; then press Enter. Your computer restarts.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Chapter 5. Installing a new operating system
Before you install the operating system see the ″Installing a new operating
system″ section of Access Help, and make sure that you do the following:
v Print the sections of Access Help you will be using. Go to the section for
the operating system you are using.
v Copy all the subdirectories and files in the C:\IBMTOOLS or the
C:\SWTOOLS directory to a removable storage device, because you will
need them during the installation.
Installing Windows XP
If you are installing Windows XP Service Pack 1 on a computer with a
dual-core processor, disable Core Multi-Processing before starting the
installation as follows:
1. Start the BIOS Setup Utility.
2. Select Config. The Config submenu opens.
3. Select CPU. The CPU submenu opens.
4. For Core Multi-Processing, select Disabled.
5. Press F10.
To install Windows XP and its related software on your computer, do as
follows:
Before installing the operating system, install Intel® Matrix Storage Manager
Driver, as follows:
Note
Be sure to install Intel Matrix Storage Manager Driver before installing
the operating system. Otherwise your computer will not respond; it will
only display a blue screen.
1. Attach a diskette drive to your computer.
2. Copy Intel Matrix Storage Manager Driver from
C:\IBMTOOLS\DRIVERS\IMSM or C:\SWTOOLS\DRIVERS\IMSM to a
diskette.
3. To make sure that SATA AHCI is enabled, start the BIOS Setup Utility
menu.
4. Select Config.
© Lenovo 2005. Portions © IBM Corp. 2005.
33
Installing a new operating system
5. Select Serial ATA (SATA). Select AHCI.
6. Select AHCI.
7. Change the startup sequence of your computer. Following the
instructions on the Startup menu in the BIOS Setup Utility, set the
CD-ROM drive to start first.
8. Insert the CD for Windows XP into the CD or DVD drive, and restart the
computer.
9. To install a third-party SCSI or RAID driver first, press F6.
10. When prompted, select S for Specify Additional Device.
11. When prompted, insert the diskette that you created in step 2 on page 33,
and press Enter.
12. Select Intel 82801 GBM SATA AHCI Controller (Mobile ICH7M), and
press Enter.
13. To continue the installation, press Enter again. Leave the diskette in the
drive until the next reboot; the software may need to be copied from the
diskette again when the files are copied during setup.
14. If you have not yet installed Windows XP Service Pack 2, visit the
Microsoft Web site at
http://www.microsoft.com/windowsxp/downloads/
15. Download Windows XP Service Pack 2 from the Web site. To install it,
follow the instructions in the readme file.
16. In the device listing on the Device Manager window, a yellow mark may
appear at the left side of the Universal Serial Bus (USB) controller. If it
does appear, open its properties and click the Reinstall driver button to
install the USB2.0 driver.
17. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you
made before starting the installation.
18. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run
infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or
C:\SWTOOLS\OSFIXES\INTELINF\.
19. Apply the PCMCIA Power Policy Registry Patch. To do this, go to either
C:\IBMTOOLS\OSFIXES\PCMCIAPW\ or
C:\SWTOOLS\OSFIXES\PCMCIAPW\, double-click install.bat. Then
follow the instructions that appear on the screen.
20. Install device drivers. They are provided in either the
C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on
your hard disk drive. To see how to install them, refer to Installing device
drivers. You will also need to install application software, which is
provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS
directory on your hard disk drive.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Installing a new operating system
Note: If you cannot find the Supplement files, device drivers, and
application software you need on your hard disk drive, or if you
want to receive updates and the latest information about them,
refer to the ThinkPad Web site,
http://www.lenovo.com/think/support/site.wss/TPADMATRIX.html
If you do not have a diskette drive, you can install Intel Matrix Storage
Manager Driver by the following alternative procedure:
Note
If you select AHCI for Serial ATA (SATA) in the BIOS Setup Utility
before installing Intel Matrix Storage Manager Driver, your computer
will not respond; it will only display a blue screen.
1.
2.
3.
4.
5.
Start the BIOS Setup Utility menu.
Select Config.
Select Serial ATA (SATA).
Select Compatibility.
Change the startup sequence of your computer. Following the
instructions on the Startup menu in the BIOS Setup Utility, set the
CD-ROM drive to start first.
6. Insert the CD for Windows XP into the CD or DVD drive, and restart the
computer.
7. If you have not yet installed Windows XP Service Pack 2, visit the
Microsoft Web site at
http://www.microsoft.com/windowsxp/downloads/
8. Download Windows XP Service Pack 2 from the Web site. To install it,
follow the instructions in the readme file.
9. Visit the Lenovo Web site at
http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html
10. Download Intel Matrix Storage Manager Driver from the Web site. To
install it, follow the instructions for clean installation in the readme file.
11. Run Intel Matrix Storage Manager Driver. To do this, go to
C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd.
12. Turn the computer off and then on again.
13. Start the BIOS Setup Utility menu.
14. Select Config.
15. Select Serial ATA (SATA).
16. Select AHCI.
Chapter 5. Installing a new operating system
35
Installing a new operating system
17. Start Windows XP. The Welcome to the Found New Hardware Wizard
appears.
18. Click No, not this time, and then click Next.
19. Select Install from a list or specific location (Advanced), and then click
Next.
20. Select Search for the best driver in these locations. Then select Include
this location in the search:, specify the path, C:\DRIVERS\WIN\SATA,
and click Next. The Completing the Found New Hardware Wizard
appears.
21. Click Finish.
22. When the System Settings Change window appears, click Yes. The
computer restarts.
23. In the device listing on the Device Manager window, a yellow mark may
appear at the left side of the Universal Serial Bus (USB) controller. If it
does appear, open its properties and click the Reinstall driver button to
install the USB2.0 driver.
24. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you
made before starting the installation.
25. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run
infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or
C:\SWTOOLS\OSFIXES\INTELINF\.
26. Apply the PCMCIA Power Policy Registry Patch. To do this, go to either
C:\IBMTOOLS\OSFIXES\PCMCIAPW\ or
C:\SWTOOLS\OSFIXES\PCMCIAPW\, double-click install.bat, and then
follow the instructions that appear on the screen.
27. Install device drivers. They are provided in either the
C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on
your hard disk drive. To see how to install them, refer to Installing device
drivers. You will also need to install application software, which is
provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS
directory on your hard disk drive.
Note: If you cannot find the Supplement files, device drivers, and
application software you need on your hard disk drive, or if you
want to receive updates and the latest information about them,
refer to the ThinkPad Web site,
http://www.lenovo.com/think/support/site.wss/TPADMATRIX.html
Installing the Windows XP Update Module Package
The Windows XP Update Modules are in one of the following directories:
C:\IBMTOOLS\OSFIXES\WXPUP
or
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ThinkPad® T60 Series Service and Troubleshooting Guide
Installing a new operating system
C:\SWTOOLS\OSFIXES\WXPUP
The name of each subfolder is the number of a fix module. For information
about each fix module, visit the Microsoft Knowledge Base homepage at
http://support.microsoft.com/, type the number of the fix module you need
in the search field, and click the Search button.
Note: The Web site address might change without notice. If the homepage is
not displayed, search for it from the Microsoft top page.
To install a fix module, run the .exe file in a subfolder and follow the
instructions on the screen.
Note: If you remove the hard disk drive from the computer with a single-core
processor and install it on a computer with a dual-core processor, you
can get access to the hard disk drive. The opposite, however, is not
true: If you remove the hard disk drive from a computer with a
dual-core processor and install it on a computer with a single-core
processor, you cannot get access to the hard disk drive.
Installing Windows 2000
If you are installing Windows 2000 on a computer with a dual-core processor,
disable Core Multi-Processing before starting the installation as follows:
1.
2.
3.
4.
Start the BIOS Setup Utility.
Select Config. The Config submenu opens.
Select CPU. The CPU submenu opens.
For Core Multi-Processing, select Disabled.
5. Press F10.
If you install Windows 2000 and its software on your computer from the drive
on the ThinkPad Advanced Dock, install Windows 2000 integrated with
Service Pack 4. For details, refer to the Microsoft web site
at:http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/
spdeploy.htm#scenario_1_installing_windows_2000_integrated_with_the_
service_pack_rpmd
To install Windows 2000 and its related software on your computer, do as
follows:
Before installing the operating system, install Intel Matrix Storage Manager
Driver, as follows:
Chapter 5. Installing a new operating system
37
Installing a new operating system
Note
Be sure to install Intel Matrix Storage Manager Driver before installing
the operating system. Otherwise your computer will not respond; it will
only display a blue screen.
1. Attach a diskette drive to your computer.
2. Copy Intel Matrix Storage Manager Driver from
C:\IBMTOOLS\DRIVERS\IMSM or C:\SWTOOLS\DRIVERS\IMSM to a
diskette.
3. To make sure that SATA AHCI is enabled, start the BIOS Setup Utility
menu.
4. Select Config.
5. Select Serial ATA (SATA).
6. Select AHCI.
7. Change the startup sequence of your computer. Following the
instructions on the Startup menu in the BIOS Setup Utility, set the
CD-ROM drive to start first.
8. Insert the CD for Windows 2000 into the CD or DVD drive, and restart
the computer. Follow the instructions on the screen.
9. To install a third-party SCSI or RAID driver first, press F6.
10. When prompted, select S for Specify Additional Device.
11. When prompted, insert the diskette that you created in step 2, and press
Enter.
12. Select Intel 82801 GBM SATA AHCI Controller (Mobile ICH7M), and
press Enter.
13. To continue the installation, press Enter again. Leave the diskette in the
drive until the next reboot; the software may need to be copied from the
diskette again when the files are copied during setup.
14. If you have not yet installed Windows 2000 Service Pack 4, visit the
Microsoft Web site at
http://www.microsoft.com/windows2000/downloads/servicepacks
15. Download Windows 2000 Service Pack 4 from the Web site. To install it,
follow the instructions in the readme file.
Note: If you install any anti-virus application before installing the service
pack, uninstall the anti-virus application. After installing the
service pack, re-install the anti-virus application.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Installing a new operating system
16. In the device listing on the Device Manager window, a yellow mark may
appear at the left side of the Universal Serial Bus (USB) controller. If it
does appear, open its properties and click the Reinstall driver button to
install the USB2.0 driver.
17. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you
made before starting the installation.
18. Run the Intel Chipset Support 4 for Windows 2000/XP. To do this, run
infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or
C:\SWTOOLS\OSFIXES\INTELINF\.
Note: If you cannot find this directory on your hard disk drive,
download the Intel Chipset Support 4 for Windows 2000/XP from
the ThinkPad Web site at
http://www.lenovo.com/think/support/site.wss/TPADMATRIX.html
19. Follow the instructions for the Install shield program.
20. Install Windows 2000 device drivers and application software by
referring to its procedure.
Note: If you cannot find the Supplement files, device drivers, and
application software you need on your hard disk drive, or if you
want to receive updates and the latest information about them,
refer to the ThinkPad Web site at
http://www.lenovo.com/think/support/site.wss/TPADMATRIX.html
If you do not have a diskette drive, you can install Intel Matrix Storage
Manager Driver by the following alternative procedure:
Note
If you select AHCI for Serial ATA (SATA) in the BIOS Setup Utility
before installing Intel Matrix Storage Manager Driver, your computer
will not respond; it will only display a blue screen.
Note:
1. Start the BIOS Setup Utility menu.
2. Select Config.
3. Select Serial ATA (SATA).
4. Select Compatibility.
5. Change the startup sequence of your computer. Following the
instructions on the Startup menu in the BIOS Setup Utility, set the
CD-ROM drive to start first.
Chapter 5. Installing a new operating system
39
Installing a new operating system
6. Insert the CD for Windows 2000 into the CD or DVD drive, and restart
the computer. Follow the instructions on the screen.
7. If you have not yet installed Windows 2000 Service Pack 4, visit the
Microsoft Web site at
http://www.microsoft.com/windows2000/downloads/servicepacks
8. Download Windows 2000 Service Pack 4 from the Web site. To install it,
follow the instructions in the readme file.
Note: If you install any anti-virus application before installing the service
pack, uninstall the anti-virus application. After installing the
service pack, re-install the anti-virus application.
9. Visit the Lenovo Web site at
http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html
10. Download Intel Matrix Storage Manager Driver from the Web site. To
install it, follow the instructions for clean installation in the readme file.
11. Run Intel Matrix Storage Manager Driver. To do this, go to
C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
40
Turn the computer off and then on again.
Start the BIOS Setup Utility menu.
Select Config.
Select Serial ATA (SATA).
Select AHCI.
Start Windows 2000. The Welcome to the Found New Hardware Wizard
appears.
Click Next.
Select Search for a suitable driver for my device (recommended), and
then click Next.
Select Specify a location, and then click Next.
Specify the path, C:\DRIVERS\WIN\SATA, and click OK. The Driver
Files Search Results window appears.
Click Next. The Completing the Found New Hardware Wizard appears.
Click Finish.
When the System Settings Change window appears, click Yes. The
computer restarts.
In the device listing on the Device Manager window, a yellow mark may
appear at the left side of the Universal Serial Bus (USB) controller. If it
does appear, open its properties and click the Reinstall driver button to
install the USB2.0 driver.
Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you
made before starting the installation.
ThinkPad® T60 Series Service and Troubleshooting Guide
Installing a new operating system
27. Run the Intel Chipset Support 4 for Windows 2000/XP. To do this, run
infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or
C:\SWTOOLS\OSFIXES\INTELINF\.
Note: If you cannot find this directory on your hard disk drive,
download the Intel Chipset Support 4 for Windows 2000/XP from
the ThinkPad Web site at
http://www.lenovo.com/think/support/site.wss/TPADMATRIX.html
28. Follow the instructions for the Install shield program.
29. Install Windows 2000 device drivers and application software by
referring to its procedure.
After you install Windows 2000 Service Pack 4, you will need to install device
drivers; they are provided in either the C:\IBMTOOLS\DRIVERS or the
C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to
install them, refer to Installing device drivers. You will also need to install
application software which is provided in either the C:\IBMTOOLS\APPS or
the C:\SWTOOLS\APPS directory on your hard disk drive.
If you cannot find the Supplement files, device drivers, and application
software you need on your hard disk drive, or if you want to receive updates
and the latest information about them, refer to the ThinkPad Web site at
http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html
TI CardBus Controller Support
Open the System Properties window.
Click the Hardware tab.
Click the Device Manager button. The Device Manager window opens.
Double-click the PCMCIA adapter. If ″Generic CardBus Controller″ is
listed, go to the next step. If it is not listed, you do not need to install TI
CardBus Controller Support. Stop this procedure.
5. Download TI PCI 1520/4520 CardBus Controller Support for Windows
98/2000 from the Web site, and follow the instructions in the readme file.
1.
2.
3.
4.
Note: To download it, visit this Web site and follow the instructions on
the screen. http://www.lenovo.com/think/support/site.wss/TPADMATRIX.html
The Windows 2000 Update Modules are in one of the following directories:
C:\IBMTOOLS\OSFIXES\W2KUP
or
C:\SWTOOLS\OSFIXES\W2KUP
Chapter 5. Installing a new operating system
41
Installing a new operating system
The name of each subfolder is the number of a fix module. For information
about each fix module, visit the Microsoft Knowledge Base homepage at
http://support.microsoft.com/, type the number of the fix module you need
in the search field, and click the Search button.
Note: The Web site address might change without notice. If the homepage is
not displayed, search for it from the Microsoft top page.
To install a fix module, run the .exe file in a subfolder and follow the
instructions on the screen.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Chapter 6. Recovery options
Introducing Rescue and Recovery
If
v
v
v
Windows is not running properly, you may need to do the following:
Get the current system information.
Diagnose and troubleshoot a problem.
Rescue a file from your Windows environment or restore backed-up files,
provided you have made backups by use of the Rescue and Recovery
program.
v Configure your computer or start the BIOS Setup Utility.
All this can be achieved from the ThinkVantage Rescue and Recovery
workspace. Turn on your computer, and, when the following message is
displayed, press the blue ThinkVantage button: ″To interrupt normal startup,
press the ThinkVantage button.″ The ThinkVantage Rescue and Recovery
workspace opens. For more information about using Rescue and Recovery
features, see the “Recovery overview” section of Access Help.
Restoring factory contents
Instead of providing a recovery CD or a Windows CD with your computer,
Lenovo provides simpler methods of accomplishing the tasks typically
associated with these CDs. The files and programs for these alternative
methods are on your hard disk, which eliminates having to locate misplaced
CDs and problems associated with using an incorrect CD version.
The complete backup of all the files and programs that Lenovo preinstalled on
your computer resides in a hidden protected area, or partition, of the hard
disk. Although hidden, the backups in the partition consume hard disk space.
Therefore, when checking the capacity of your hard disk according to
Windows, you might note that the total capacity of the disk appears to be
smaller than anticipated. This discrepancy is explained by the contents of the
hidden partition.
The Product Recovery Program contained within this area enables you to
restore the complete contents of your hard disk to the same state as it was
when originally shipped from the factory.
To recover the hard disk to its original contents, do the following:
© Lenovo 2005. Portions © IBM Corp. 2005.
43
Recovering pre-installed software
Notes:
1. If the optical drive is not attached to your ThinkPad computer during
recovery, DVD software and CD-recording software will not be installed.
To ensure that they will be installed correctly, install the optical drive in
the Ultrabay Slim before performing a recovery operation.
2. The recovery process might take up to 2 hours.
Attention: All of the files on the primary hard disk partition (usually drive C)
will be lost in the recovery process. However, before any data is overwritten,
you will be given the opportunity to save one or more files to other media.
1. If possible, save all your files and shut down your operating system.
2. Turn off your computer for at least 5 seconds.
3. Turn on your computer. Watch the display carefully. While the message,
“To interrupt normal startup, press the blue ThinkVantage button” is
displayed, press the ThinkVantage button. The ThinkVantage Rescue and
Recovery workspace opens.
4. Click Restore your system and follow the instructions on the screen.
Recovering data
If you performed a backup operation using the Rescue and Recovery
program, you also have one or more backups stored that reflect the contents
of the hard disk as it existed at various points in time. These backups might
be stored on your hard disk, or a network drive, or on removable media,
depending on the options you selected during the backup operation.
You can use either the Rescue and Recovery program or the Rescue and
Recovery workspace to restore the contents of the hard disk to an earlier state
using any of the stored backups. The Rescue and Recovery workspace runs
independently of the Windows operating system. Therefore, you can start it
by pressing the blue ThinkVantage button when prompted during startup.
After the Rescue and Recovery workspace opens you can perform a recovery
operation, even if you are unable to start Windows.
44
ThinkPad® T60 Series Service and Troubleshooting Guide
Chapter 7. Upgrading and replacing devices
Replacing the battery
Important
Read Safety and Warranty Guide before replacing the battery.
1. Turn off the computer, or enter hibernation mode. Then disconnect the ac
adapter and all cables from the computer.
Note: If you are using a PC Card, the computer might not be able to enter
hibernation mode. If this happens, turn off the computer.
2. Close the computer display, and turn the computer over.
3. Unlock the battery latch by sliding it to the left 1. Then, remove the
battery 2.
4. Install a fully charged battery.
© Lenovo 2005. Portions © IBM Corp. 2005.
45
Replacing the battery
5. Slide the battery latch to the locked position.
6. Turn the computer over again. Connect the ac adapter and the cables to
the computer.
Upgrading the hard disk drive
Important
Read Safety and Warranty Guide before replacing the hard disk drive.
You can increase the storage capacity of your computer by replacing the hard
disk drive with one of greater capacity. You can purchase a new hard disk
drive from your reseller or Lenovo marketing representative.
Notes:
1. Replace the hard disk drive only if you upgrade it or have it repaired. The
connectors and bay of the hard disk drive were not designed for frequent
changes, or drive swapping.
2. The ThinkVantage Rescue and Recovery workspace and the Product
Recovery program are not included on an optional hard disk drive.
46
ThinkPad® T60 Series Service and Troubleshooting Guide
Upgrading the hard disk drive
Attention
Handling a hard disk drive
v Do not drop the drive or subject it to physical shocks. Put the drive on
a material, such as soft cloth, that absorbs the physical shock.
v Do not apply pressure to the cover of the drive.
v Do not touch the connector.
The drive is very sensitive. Incorrect handling can cause damage and
permanent loss of data on the hard disk. Before removing the hard disk
drive, make a backup copy of all the information on the hard disk, and
then turn the computer off. Never remove the drive while the system is
operating, in standby mode, or in hibernation mode.
To replace the hard disk drive, do the following:
1. Turn off the computer; then disconnect the ac adapter and all cables
from the computer.
2. Close the computer display, and turn the computer over.
3. Remove the battery.
4. Remove the screw that secures the hard disk drive.
5. Remove the cover; the remove the hard disk by pulling out the tab.
6. Detach the side rubber rails from the hard disk drive.
Chapter 7. Upgrading and replacing devices
47
Upgrading the hard disk drive
7. Attach the side rubber rails to a new hard disk drive.
8. Insert the hard disk drive into the hard disk drive bay; then firmly install
them.
9. Reinstall the cover of the bay, and reinstall the screw.
10. Reinstall the battery.
11. Turn the computer over again. Connect the ac adapter and the cables to
the computer.
48
ThinkPad® T60 Series Service and Troubleshooting Guide
Replacing memory
Replacing memory
Important
Read Safety and Warranty Guide before replacing memory.
Increasing memory capacity is an effective way to make programs run faster.
You can increase the amount of memory in your computer by installing a
double data rate (DDR) synchronous dynamic random access memory
(DRAM) unbuffered small outline dual inline memory module (SO-DIMM),
available as an option, in the memory slot of your computer. SO-DIMMs with
different capacities are available.
Note: Use only the memory types supported by your computer. If you
incorrectly install the optional memory or install an unsupported
memory type, a warning beep will sound when you try to start the
computer.
To install an SO-DIMM, do the following:
1. Touch a metal table or a grounded metal object. This action reduces any
static electricity in your body, that could damage the SO-DIMM. Do not
touch the contact edge of the SO-DIMM.
2. Turn off the computer; then disconnect the ac adapter and all cables
from the computer.
3. Close the computer display, and turn the computer over.
4. Remove the battery.
5. Remove the screws that hold the palm rest in place.
Chapter 7. Upgrading and replacing devices
49
Replacing memory
6. Turn the computer over again, and open the computer display. Push at
the sides of the palm rest so it bends upwards in the middle a little, and
lift it away from the computer.
7. If two SO-DIMMs are already installed in the memory slot, remove one
of them to make room for the new one by pressing out on the latches on
both edges of the socket at the same time. Be sure to save it for future
use.
8. With the notched end of the SO-DIMM toward the contact edge side of
the socket, firmly insert the SO-DIMM into the socket at an angle of
about 20 degrees; then pivot it downward until it snaps into place.
9. Reinstall the palm rest. Push the palm rest down and towards the
keyboard until it clicks into place.
50
ThinkPad® T60 Series Service and Troubleshooting Guide
Replacing memory
10. Close the computer display, and turn the computer over. Reinstall four
screws for the palm rest.
11. Reinstall the battery.
12. Turn the computer over agan, and re-connect the ac adapter and the
cables to the computer.
To make sure that the SO-DIMM is installed correctly, do as follows:
1. Turn the computer on.
2. While the “To interrupt normal startup, press the blue ThinkVantage
button” message is displayed at the lower-left of the screen, press the
ThinkVantage button. ThinkVantage Rescue and Recovery screen opens.
3. Click Access BIOS. The System Restart Required window is displayed.
4. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens.
The “Installed memory” item shows the total amount of memory installed
in your computer. For example, if your computer has 256 MB of memory
and you install a 256-MB SO-DIMM in it, the quantity shown in “Installed
memory” should be 512 MB.
Chapter 7. Upgrading and replacing devices
51
Replacing memory
52
ThinkPad® T60 Series Service and Troubleshooting Guide
Chapter 8. Getting help and service
Getting help and service
If you need help, service, technical assistance, or just want more information
about ThinkPad computers, you will find a wide variety of sources available
from Lenovo to assist you. This section contains information about where to
go for additional information about ThinkPad computers, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.
Microsoft Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may
apply) or via CD-ROM. For more specific information and links, go to
www.microsoft.com. For technical assistance with installation of, or questions
related to, Service Packs for your preloaded Microsoft Windows product, refer
to the Microsoft Product Support Services Web site at
http://support.microsoft.com/directory/, or you can contact Customer
Support Center at the phone number(s) listed in “Worldwide telephone list”
on page 60. Some fees might apply.
Getting help on the Web
The Lenovo Web site on the World Wide Web has up-to-date information
about ThinkPad computers and support. The address for the Personal
Computing home page is www.lenovo.com/think
You can find support information for your ThinkPad computer at
www.lenovo.com/think/support. Research this Web site to learn how to solve
problems, find new ways to use your computer, and learn about options that
can make working with your ThinkPad computer even easier.
Calling the Customer Support Center
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
© Lenovo 2005. Portions © IBM Corp. 2005.
53
Getting help and service
v Lenovo hardware repair - If the problem is determined to be caused by
Lenovo hardware under warranty, trained service personnel are available to
provide the applicable level of service.
v Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.
The following items are not covered:
v Replacement or use of parts not manufactured for or by Lenovo or
nonwarranted parts
v
v
v
v
v
Note: All warranted parts contain a 7-character identification in the format
FRU XXXXXXX
Identification of software problem sources
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
To determine if your machine is in warranty and when the warranty expires,
go to www.lenovo.com/think/support, and click Warranty, then follow the
instructions on the screen.
Refer to your Lenovo hardware warranty for a full explanation of Lenovo
warranty terms. Be sure to retain your proof of purchase to obtain warranty
service.
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
The telephone numbers for your Customer Support Center location are
located in the Worldwide telephone list section of this guide.
Note: Telephone numbers are subject to change without notice. For the latest
list of Customer Support Center telephone numbers and hours of
54
ThinkPad® T60 Series Service and Troubleshooting Guide
Getting help and service
operation, visit the Support Web site at
www.lenovo.com/think/support. If the number for your country or
region is not listed, contact your Lenovo reseller or Lenovo marketing
representative.
Getting help around the world
If you travel with your computer or relocate it to a country where your
ThinkPad machine type is sold, your computer might be eligible for
International Warranty Service, which automatically entitles you to obtain
warranty service throughout the warranty period. Service will be performed
by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might
not be available in all countries. International Warranty Service is delivered
through the method of service (such as depot, carry-in, or on-site service) that
is provided in the servicing country. Service centers in certain countries might
not be able to service all models of a particular machine type. In some
countries, fees and restrictions might apply at the time of service.
To determine whether your computer is eligible for International Warranty
Service and to view a list of the countries where service is available, go to
www.lenovo.com/think/support, click Warranty, and follow the instructions
on the screen.
Chapter 8. Getting help and service
55
56
ThinkPad® T60 Series Service and Troubleshooting Guide
Appendix A. Warranty information
Warranty Information
This Appendix provides information regarding the warranty period and type
of warranty service applicable to your Machine in your country or region. For
the terms and conditions of the Statement of Limited Warranty that applies to
your Machine, refer to Chapter 2, Warranty Information in the Safety and
Warranty Guide included with your Machine.
Warranty Period
The warranty period may vary by country or region and is specified in the
table below. NOTE: ″Region″ means either Hong Kong or Macau Special
Administrative Region of China.
A warranty period of 3 years on parts and 1 year on labor means that Lenovo
provides warranty service without charge for:
a. parts and labor during the first year of the warranty period; and
b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor
provided in performance of the repair or replacement(s) in the second and
third year of warranty period.
Country or Region of Purchase Warranty period
Types of
Warranty
Service
US, Canada, Mexico, Brazil,
Australia
Parts and Labor - 3 years
Battery pack - 1 year
6
1
Japan
Parts and Labor - 1 year
Battery pack - 1 year
6
1
Other
Parts and Labor - 3 years
Battery pack - 1 year
7
1
1952
All
Parts and Labor - 3 years
Battery pack - 1 year
5
1
1953
US
Parts and Labor - 1 year
Battery pack - 1 year
6
1
1954
US
Parts and Labor - 3 years
Battery pack - 1 year
6
1
Machine
Type
1951
© Lenovo 2005. Portions © IBM Corp. 2005.
57
Country or Region of Purchase Warranty period
Types of
Warranty
Service
US, Canada, Mexico, Brazil,
Australia, Japan
Parts and Labor - 4 years
Battery pack - 1 year
6
1
Other
Parts and Labor - 4 years
Battery pack - 1 year
7
1
1956
All
Parts and Labor - 4 years
Battery pack - 1 year
5
1
2007
US, Canada, Mexico, Brazil,
Australia
Parts and Labor - 3 years
Battery pack - 1 year
6
1
Japan
Parts and Labor - 1 year
Battery pack - 1 year
6
1
Other
Parts and Labor - 4 years
Battery pack - 1 year
7
1
2008
All
Parts and Labor - 3 years
Battery pack - 1 year
5
1
2613
US
Parts and Labor - 1 year
Battery pack - 1 year
6
1
2623
US
Parts and Labor - 3 years
Battery pack - 1 year
6
1
2009
US, Canada, Mexico, Brazil,
Australia, Japan
Parts and Labor - 4 years
Battery pack - 1 year
6
1
Other
Parts and Labor - 4 years
Battery pack - 1 year
7
1
All
Parts and Labor - 4 years
Battery pack - 1 year
5
1
Machine
Type
1955
2637
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your Machine in the
above table and as described below. Scheduling of service will depend upon
the time of your call and is subject to parts availability. Service levels are
response time objectives and are not guaranteed. The specified level of
warranty service may not be available in all worldwide locations, additional
charges may apply outside your Service Provider’s normal service area,
contact your local Service Provider representative or your reseller for country
and location specific information.
1. Customer Replaceable Unit (″CRU″) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to
install whereas Tier 2 CRUs require some technical skill and tools. CRU
information and replacement instructions are shipped with your Machine
58
ThinkPad® T60 Series Service and Troubleshooting Guide
and are available from Lenovo at any time on your request. You may
request that a Service Provider install CRUs, at no additional charge,
under the type of warranty service designated for your Machine. Lenovo
specifies in the materials shipped with a replacement CRU whether a
defective CRU must be returned. When return is required, 1) return
instructions and a container are shipped with the replacement CRU, and 2)
you may be charged for the replacement CRU if Lenovo does not receive
the defective CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the Lenovo Machine. The
area must be clean, well lit and suitable for the purpose. For some
Machines, certain repairs may require sending the Machine to a designated
service center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by your
Service Provider. A shipping container will be provided to you for you to
return your Machine to a designated service center. A courier will pick up
your Machine and deliver it to the designated service center. Following its
repair or exchange, the service center will arrange the return delivery of
the Machine to your location. You are responsible for its installation and
verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies (prepaid unless
specified otherwise) the failing Machine suitably packaged to a designated
location. After the Machine has been repaired or exchanged, it will be
made available for your collection or, for Mail-in Service, the Machine will
be returned to you at Lenovo’s expense, unless your Service Provider
specifies otherwise. You are responsible for the subsequent installation and
verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
When a 5, 6 or 7 type of warranty service is listed, your Service Provider
will determine which type of warranty service is appropriate for the repair.
Appendix A. Warranty information
59
* This type of service is called ThinkPad EasyServ or EasyServ in some
countries.
To obtain warranty service contact a Service Provider. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). In other countries, see the
telephone numbers below.
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current
phone numbers, go to http://www.lenovo.com/think/support and click
Support phone list.
Country or Region
Telephone Number
Africa
Africa: +44 (0)1475 555 055
South Africa: +27-11-3028888 and 0800110756
Central Africa: Contact the nearest IBM Business Partner
Argentina
0800-666-0011 (Spanish)
Australia
131-426 (English)
Austria
01-24592-5901
01-211-454-610 (German)
Belgium
02-210-9820 (Dutch)
02-210-9800 (French)
warranty service and support: 02-225-3611
Bolivia
0800-0189 (Spanish)
Brazil
Sao Paulo region: (11) 3889-8986
Toll free outside Sao Paulo region: 0800-7014-815
(Brazilian Portuguese)
Canada
1-800-565-3344 (English, French)
In Toronto only call: 416-383-3344
Chile
800-224-488 (Spanish)
China
800-810-1818 (Mandarin)
China (Hong Kong S.A.R.)
Home PC: 852-2825-7799
Commercial PC: 852-8205-0333
ThinkPad and WorkPad: 852-2825-6580
(Cantonese, English, Putonghua)
Colombia
1-800-912-3021 (Spanish)
Costa Rica
284-3911 (Spanish)
Croatia
0800-0426
Cyprus
+357-22-841100
Czech Republic
+420-2-7213-1316
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ThinkPad® T60 Series Service and Troubleshooting Guide
Country or Region
Telephone Number
Denmark
4520-8200
warranty service and support: 7010-5150 (Danish)
Dominican Republic
566-4755
566-5161 ext. 8201
Toll Free within the Dominican Republic: 1-200-1929
(Spanish)
Ecuador
1-800-426911 (Spanish)
El Salvador
250-5696 (Spanish)
Estonia
+386-61-1796-699
Finland
09-459-6960
warranty service and support: +358-800-1-4260 (Finnish)
France
0238-557-450
warranty service and support:
software 0810-631-020
hardware 0810-631-213 (French)
Germany
07032-15-49201
warranty service and support: 01805-25-35-58 (German)
Greece
+30-210-680-1700
Guatemala
335-8490 (Spanish)
Honduras
Tegucigalpa & San Pedro Sula: 232-4222
San Pedro Sula: 552-2234
(Spanish)
Hungary
+36-1-382-5720
India
1600-44-6666
Alternate Toll Free: +91-80-2678-8940
(English)
Indonesia
800-140-3555
+62-21-251-2955 (Bahasa, Indonesian, English)
Irelan
01-815-9202
warranty service and support: 01-881-1444 (English)
Italy
02-7031-6101
warranty service and support: 39-800-820094(Italian)
Appendix A. Warranty information
61
Country or Region
Telephone Number
Japan
ThinkPad:
Toll free: 0120-887-874
For International: +81-46-266-4724
Both of the above numbers will be answered with a Japanese language
voice prompt. For telephone support in English, please wait for the
Japanese voice prompt to end, and an operator will answer. Please ask
for ″English support please,″ and your call will be transferred to an
English speaking operator.
PC Software:
0120-558-695
Overseas calls: +81-44-200-8666
(Japanese)
Korea
1588-5801 (Korean)
Latvia
+386-61-1796-699
Lithuania
+386-61-1796-699
Luxembourg
+352-298-977-5063 (French)
Malaysia
1800-88-8558 (English, Bahasa, Melayu)
Malta
+356-23-4175
Mexico
001-866-434-2080 (Spanish)
Middle East
+44 (0)1475-555-055
Netherlands
+31-20-514-5770 (Dutch)
New Zealand
0800-446-149 (English)
Nicaragua
255-6658 (Spanish)
Norway
6681-1100
warranty service and support: 8152-1550
(Norwegian)
Panama
206-6047 (Spanish)
Peru
0-800-50-866 (Spanish)
Philippines
1800-1888-1426 (English)
+63-2-995-8420 (Philipino)
Poland
+48-22-878-6999
Portugal
+351-21-892-7147 (Portuguese)
Romania
+4-021-224-4015
Russian Federation
+7-095-940-2000 (Russian)
Singapore
1800-3172-888 (English, Bahasa, Melayu)
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ThinkPad® T60 Series Service and Troubleshooting Guide
Country or Region
Telephone Number
Slovakia
+421-2-4954-1217
Slovenia
+386-1-4796-699
Spain
91-714-7983
91-397-6503 (Spanish)
Sri Lanka
+94-11-2448-442 (English)
Sweden
08-477-4420
warranty service and support: 077-117-1040 (Swedish)
Switzerland
058-333-0900
warranty service and support: 0800-55-54-54
(German, French, Italian)
Taiwan
886-2-8723-9799 (Mandarin)
Thailand
1-800-299-229 (Thai)
Turkey
00800-4463-2041 (Turkish)
United Kingdom
01475-555-055
warranty service and support:
software 08457-151-516
hardware 08705-500-900 (English)
United States
1-800-426-7378
(English)
Uruguay
000-411-005-6649 (Spanish)
Venezuela
0-800-100-2011 (Spanish)
Vietnam
For northern area and Hanoi: 84-4-8436675
For southern area and Ho Chi Minh City: 84-8-8295160
(English, Vietnamese)
Appendix A. Warranty information
63
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ThinkPad® T60 Series Service and Troubleshooting Guide
Appendix B. Customer Replaceable Units (CRUs)
For your ThinkPad computer, the following parts are designated Customer
Replaceable Unit (CRU) parts.
Listed below are the CRUs and the documentation where
removal/replacement instructions are located.
Service and
Troubleshooting Setup
Guide
Instructions
Access
Help
Online
Hardware
Maintenance
Manual
Online
Video
Tier 1 CRUs
Battery
X
X
X
X
Hard disk
drive
X
X
X
X
Optical drive
X
X
X
Ultrabay device
X
X
X
X
X
X
X
X
X
X
X
X
PCI Express
Mini Card
X
X
X
Communication
Daughter Card
X
X
X
AC adapter
and power cord
X
TrackPoint cap
X
Tier 2 CRUs
Memory
(standard)
X
Keyboard
Palm rest
X
You can find instructions for replacing CRUs in Access Help. To open Access
Help, click Start, move the pointer to All Programs (in Windows other than
Windows XP, Programs); then to ThinkVantage. Click Access Help
If you are unable to access these instructions or if you have difficulty
replacing a CRU, you can use either of the following additional resources:
© Lenovo 2005. Portions © IBM Corp. 2005.
65
v The Online Hardware Maintenance Manual and Online Videos available
from the Support Web site
http://www.lenovo.com/think/support/site.wss/document.do?lndocid
=part-video
v The Customer Support Center. For the telephone number of the Support
Center for your country or region, see “Worldwide telephone list” on page
60.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Appendix C. Overview of your ThinkPad computer
Your ThinkPad at a glance
Front view
© Lenovo 2005. Portions © IBM Corp. 2005.
67
Your ThinkPad at a glance
Rear view
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ThinkPad® T60 Series Service and Troubleshooting Guide
Features
Features
Processor
v See the system properties of your computer. You can do this as follows:
right-click the My computer icon on your desktop, from the pull down
menu select Properties.
Memory
v Double data rate (DDR) synchronous dynamic random access memory
(DRAM) II
Storage device
v 2.5-inch hard disk drive
Display
The color display uses TFT technology:
v Size: 14.1 inch or 15.0 inch, depending on the model
v Resolution:
– LCD: Up to 1600-by-1200, depending on the model
– External monitor: Up to 2048-by-1536
v Brightness control
Keyboard
v Fingerprint reader (on some models)
v 89-key, 90-key, or 94-key
v UltraNav™ (TrackPoint® and touch pad)
v Fn key function
v ThinkVantage button
v Volume control buttons
v ThinkLight™
External interface
v External-monitor connector
v ExpressCard/PC Card slots (the upper slot: ExpressCard, the lower slot:
Type I or Type II PC Card)
v Stereo headphone jack
v Microphone jack
v 3 Universal Serial Bus (USB) connectors
v Infrared port
v RJ11 telephone connector
v RJ45 Ethernet connector
v Ultrabay™ Slim
v Docking connector
v Integrated wireless LAN feature (on some models)
v Integrated Bluetooth feature (on some models)
v Integrated wireless WAN feature (on some models)
Appendix C. Overview of your ThinkPad computer
69
Specifications
Specifications
Size
14-inch model
v Width: 311 mm (12.2 in.)
v Depth: 255 mm (10.0 in.)
v Height: 26.6 to 31.4 mm (1.0 to 1.2 in.)
15-inch model
v Width: 330 mm (13.0 in.)
v Depth: 266.7 mm (10.5 in.)
v Height: 27.7 to 32.5 mm (1.09 to 1.28 in.)
Environment
v Maximum altitude without pressurization: 3048 m (10,000 ft)
v Temperature
– At altitudes up to 2438 m (8000 ft)
- Operating with no diskette: 5° to 35°C (41° to 95°F)
- Operating with a diskette: 10° to 35°C (50° to 95°F)
- Not operating: 5° to 43°C (41° to 110°F)
– At altitudes above 2438 m (8000 ft)
- Maximum operating temperature, 31.3°C (88° F)
Note: When you charge the battery pack, its temperature must be at least
10°C (50°F).
v Relative humidity:
– Operating with no disc in the drive: 8% to 90%
– Operating with a disc in the drive: 8% to 80%
Heat output
v 65W or 90W maximum
Power source (ac adapter)
v Sine-wave input at 50 to 60 Hz
v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz
Battery pack
v Lithium-ion (Li-Ion) battery pack
– Nominal voltage: 10.8 V dc
– Capacity: 5.2AH or 7.8AH, depending on the model
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ThinkPad® T60 Series Service and Troubleshooting Guide
Appendix D. Wireless related information
Wireless interoperability
Wireless LAN PCI Express Mini Card is designed to be interoperable with any
wireless LAN product that is based on Direct Sequence Spread Spectrum
(DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio
technology, and is compliant to:
v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and
approved by the Institute of Electrical and Electronics Engineers.
v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless
Ethernet Compatibility Alliance).
Bluetooth Daughter Card is designed to be interoperable with any Bluetooth
product that is compliant to Bluetooth Specification 2.0 + EDR as defined by
the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter
Card:
v Generic Access
v Service Discovery
v Serial Port
v Dial-up Networking
v FAX
v LAN Access using PPP
v Personal Area Network
v Generic Object Exchange
v Generic Object Push
v File Transfer
v Synchronization
v Audio Gateway
v Headset
v Printer
v Human Interface Devices (Keyboard/Mouse)
v Basic Image
v Handsfree
v AV
Usage environment and your health
Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card emits
radio frequency electromagnetic energy like other radio devices. However, the
level of energy emitted is far much less than the electromagnetic energy
emitted by wireless devices like for example mobile phones.
© Lenovo 2005. Portions © IBM Corp. 2005.
71
Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card
operates within the guidelines found in radio frequency safety standards and
recommendations, Lenovo believes the integrated wireless cards are safe for
use by consumers. These standards and recommendations reflect the
consensus of the scientific community and result from deliberations of panels
and committees of scientists who continually review and interpret the
extensive research literature.
In some situation or environment, the use of Wireless LAN PCI Express Mini
Card or Bluetooth Daughter Card may be restricted by the proprietor of the
building or responsible representatives of the organization. These situations
may for example include:
v Using the integrated wireless cards on board of airplanes, or in hospitals
v In any other environment where the risk of interference to other devices or
services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless devices in
a specific organization (e.g. airport or hospital), you are encouraged to ask for
authorization to use Wireless LAN PCI Express Mini Card or Bluetooth
Daughter Card prior to turning on the ThinkPad computer.
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ThinkPad® T60 Series Service and Troubleshooting Guide
Appendix E. Notices
Notices
Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe
any Lenovo intellectual property right may be used instead. However, it is the
user’s responsibility to evaluate and verify the operation of any other product,
program, or service.
Lenovo may have patents or pending patent applications covering subject
matter described in this document. The furnishing of this document does not
give you any license to these patents. You can send license inquiries, in
writing, to:
Lenovo (United States), Inc.
500 Park Offices Drive, Hwy. 54
Research Triangle Park, NC 27709
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this statement
may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will
be incorporated in new editions of the publication. Lenovo may make
improvements and/or changes in the product(s) and/or the program(s)
described in this publication at any time without notice.
The products described in this document are not intended for use in
implantation or other life support applications where malfunction may result
in injury or death to persons. The information contained in this document
does not affect or change Lenovo product specifications or warranties.
Nothing in this document shall operate as an express or implied license or
© Lenovo 2005. Portions © IBM Corp. 2005.
73
indemnity under the intellectual property rights of Lenovo or third parties. All
information contained in this document was obtained in specific environments
and is presented as an illustration. The result obtained in other operating
environments may vary.
Lenovo may use or distribute any of the information you supply in any way
it believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for
this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments
may vary significantly. Some measurements may have been made on
development-level systems and there is no guarantee that these measurements
will be the same on generally available systems. Furthermore, some
measurements may have been estimated through extrapolation. Actual results
may vary. Users of this document should verify the applicable data for their
specific environment.
Television output notice
The following notice applies to models that have the factory-installed
television-output feature.
This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
Electronic emissions notices
The following information refers to ThinkPad T60, machine type 1951, 1952,
1953, 1954, 1955, 1956, 2007, 2008, 2009, 2613, 2623, and 2637
Federal Communications Commission (FCC) Declaration of Conformity
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, used, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
74
ThinkPad® T60 Series Service and Troubleshooting Guide
However, there is no guarantee the interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment and receiver.
v Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
v
Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by
using other than recommended cables or connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Responsible party:
Lenovo (United States) Inc.
One Manhattanville Road
Purchase, New York 10577
Telephone: (919) 254-0532
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. Lenovo cannot accept responsibility
for any failure to satisfy the protection requirements resulting from a
nonrecommended modification of the product, including the fitting of
non-Lenovo option cards.
This product has been tested and found to comply with the limits for Class B
Information Technology Equipment according to CISPR 22/European
Appendix E. Notices
75
Standard EN 55022. The limits for Class B equipment were derived for typical
residential environments to provide reasonable protection against interference
with licensed communication devices.
Environmental notices for Japan
If you are a company employee and need to dispose of a ThinkPad computer
that is the property of the company, you must do so in accordance with the
Law for Promotion of Effective Utilization of Resources. The computer is
categorized as industrial waste. It should be properly disposed of by an
industrial waste disposal contractor certified by a local government. In
accordance with the Law for Promotion of Effective Utilization of Resources,
IBM Japan provides, through its PC Collecting and Recycling Services, for the
collecting, reuse, and recycling of disused computers. For details, visit the
IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/
Pursuant to the Law for Promotion of Effective Utilization of Resources, the
collecting and recycling of home-used computers by the manufacturer was
begun on October 1, 2003. For details, visit the IBM Japan Web site at
www.ibm.com/jp/pc/service/recycle/personal.html
Disposing of a ThinkPad computer component containing heavy metal
The printed circuit board of a ThinkPad computer contains heavy metal.
(Soldering with lead is used on the printed circuit board.) To properly dispose
of the disused printed circuit board, follow the instructions in Collecting and
recycling a disused ThinkPad computer.
Disposing of a disused lithium battery
A button-shaped lithium battery is installed on the system board of your
ThinkPad computer to back up the main battery.
If you want to replace it with a new one, contact your place of purchase or
ask for a repair service provided by IBM. If you have replaced it by yourself
and want to dispose of the disused lithium battery, insulate it with vinyl tape,
contact your place of purchase, and follow the instructions.
If you use a ThinkPad computer at home and need to dispose of a lithium
battery, you must comply with local ordinances and regulations.
Handling a disused ThinkPad battery pack
Your ThinkPad computer has a lithium ion battery pack or a nickel metal
hydride battery pack. If you are a company ThinkPad computer user and
need to dispose of a battery pack, contact the proper person in ThinkPad
sales, service, or marketing, and follow that person’s instructions. For details,
76
ThinkPad® T60 Series Service and Troubleshooting Guide
visit the IBM Japan Web site at
www.ibm.com/jp/pc/environment/recycle/battery/
If you use a ThinkPad computer at home and need to dispose of a battery
pack, you must comply with local ordinances and regulations.
IBM Lotus Software Offer
About the offer: As a qualifying ThinkPad computer customer, you are
receiving a single, limited license for the Lotus Notes® “standalone” client and
a single license for the Lotus SmartSuite® software. These licenses entitle you
to install and use this software on your new ThinkPad computer using one of
the following options:
v Media for this software is not included in this offer. If you do not
already have the appropriate Lotus Notes Client or Lotus SmartSuite
software media, you can order a CD and install the software onto your
computer. For more information, see “To order a CD” on page 78.
v If you already have a licensed copy of the software, you are entitled to
make and use one additional copy of the software you have.
About IBM Lotus Notes: With your standalone, limited use Notes client, you
can integrate your most valuable messaging, collaborative and personal
information management (PIM) resources —like e-mail, calendar, to-do list —
allowing you to access them while connected to or disconnected from your
network. The standalone license does not include the right to access any IBM
Lotus Domino servers; however this stand-alone license may be upgraded to a
full Notes license at a reduced price. For more information visit
http://www.lotus.com/notes.
About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful
applications with timesaving features that give you a head start on your work
and guide you through individual tasks.
v Lotus Word Pro® – Word Processor
v Lotus 1-2-3® – Spreadsheet
v Lotus Freelance Graphics® – Presentation Graphics
v Lotus Approach® – Database
v Lotus Organizer® – Time, Contact, and Information Manager
v Lotus FastSite® – Web Publisher
v Lotus SmartCenter – Internet Information Manager
Customer Support: For support information and phone numbers to help with
initial installation of software, visit http://www.lenovo.com/think/support.
To purchase technical support beyond this initial installation support, visit
http://www.lotus.com/passport.
Appendix E. Notices
77
International Program License Agreement:The software licensed to you
under this offer does not include software upgrades or technical support, and
is subject to the terms and conditions of the IBM International Program
License Agreement (IPLA) that accompanies the software. Your use of the
Lotus SmartSuite and Lotus Notes programs described in this offer constitutes
acceptance of the terms of this Offer and the IPLA. For further information
regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf.
These programs are not for resale.
Proof of Entitlement: The proof of purchase for your qualifying ThinkPad
computer, as well as this Offer document, should be retained as your proof of
entitlement.
Purchasing Upgrades, Additional Licenses and Technical Support
Software upgrades and technical support are available for a fee through IBM’s
Passport Advantage® Program. For information about purchasing additional
licenses for Notes, SmartSuite, or other Lotus® products, visit
http://www.ibm.com or http://www.lotus.com/passport.
To order a CD:
Important: Pursuant to this Offer, you may order one CD media per license.
You will need to provide the 7 digit serial number of the new ThinkPad
computer that you purchased. The CD is provided at no charge; however,
applicable shipping, duties and taxes may be imposed by local jurisdictions.
Please allow 10 to 20 business days from receipt of your request for delivery.
–In U. S. Or Canada:
Call 800-690-3899
–In Latin American Countries:
Via the Internet: http://smartsuite.modusmedia.com
Mail address:
IBM - Lotus Notes and SmartSuite Program
Modus Media International
501 Innovation Avenue
Morrisville, NC, USA 27560
Fax: 919-405-4495
To inquire about an order, contact:
[email protected]
–In European Countries:
Via the Internet: http://ibm.modusmedia.co.uk
Mail address:
IBM - Lotus Notes and SmartSuite Program
P.O. Box 3118
Cumbernauld, Scotland, G68 9JX
To inquire about an order, contact:
[email protected]
78
ThinkPad® T60 Series Service and Troubleshooting Guide
–In Asia Pacific Countries:
Via the Internet: http://smartsuite.modusmedia.com
Mail address:
IBM - Lotus Notes and SmartSuite Program
Modus Media International
eFulfillment Solution Center
750 Chai Chee Road
#03-10/14, Technopark at Chai Chee,
Singapore 469000
Fax: +65 6448 5830
To inquire about an order, contact:
[email protected]
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo
ThinkPad
PS/2
Rapid Restore
Rescue and Recovery
ThinkLight
ThinkPad
TrackPoint
Ultrabay
UltraNav
The following terms are trademarks of International Business Machines
Corporation in the United States, other countries, or both:
IBM
Lotus
Lotus 1-2-3
Lotus Approach
Lotus FastSite
Lotus Freelance Graphics
Lotus Notes
Lotus Organizer
Lotus SmartCenter
Lotus SmartSuite
Lotus Word Pro
Microsoft, Windows, and Windows NT are trademarks of Microsoft
Corporation in the United States, other countries, or both.
Appendix E. Notices
79
Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the
United States and/or other countries. (For a complete list of Intel trademarks,
see www.intel.com/sites/corporate/tradmarx.htm)
Other company, product, or service names may be trademarks or service
marks of others.
80
ThinkPad® T60 Series Service and Troubleshooting Guide
Index
B
K
troubleshooting
battery
problems 25
replacing 45
BIOS Setup Utility 31
boot priority order list 28
built-in wireless networking card
problem 29, 30
keyboard problems 18
U
L
UltraNav problems 19
USB problem 30
C
carrying the computer 3
CD playback problem 28
cleaning the computer 7
computer lock 28
computer screen 23
configuration setup 31
Customer Replaceable Unit (CRU)
parts list 65
D
diagnosing problems 10
DVD playback problem 29
E
environment 3
error messages 10
errors without messages
15
F
locations
67
password
problems 17
setting 4
PC-Doctor for Windows 10
power switch problems 18
problems
battery 25
computer screen 23
diagnosing 10
fingerprint reader 27
hard disk 26
hibernation 20
keyboard 18
password 17
power management 20
power switch 18
standby 20
startup 26
TrackPoint 19
troubleshooting 10
UltraNav 19
R
H
S
hard disk
problems 26
upgrading 46, 49
help
and service 53
around the world 55
by telephone 53
by Web 53
hibernation problems 20
setup
BIOS 31
configuration 31
software problem 30
specifications 70
standby problems 20
startup problem 26
storage device upgrading
I
important tips
3
W
P
features 69
fingerprint reader 69
authentication problems 27
care 6
front view 67
10
warranty
information 57
Web, help by 53
rear view 67
recovering preinstalled software 43
replacing, battery 45
Rescue and Recovery 43
46, 49
T
telephone, help by 53
tips, important 3
TrackPoint problems 19
© Lenovo 2005. Portions © IBM Corp. 2005.
81
82
ThinkPad® T60 Series Service and Troubleshooting Guide
Part Number: 39T9417
Printed in China
(1P) P/N: 39T9417
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