DCM Series *TD-000106-00* Digital Cinema Monitor & Crossover System USER MANUAL

DCM Series *TD-000106-00* Digital Cinema Monitor & Crossover System USER MANUAL
DCM Series
Digital Cinema Monitor & Crossover System
USER MANUAL
DCM-1
DCM-2
DCM-3
*TD-000106-00*
TD-000106-00 Rev.B
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IMPORTANT SAFETY INSTRUCTIONS
& EXPLANATION OF SYMBOLS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with QSC Audio Product’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one
blade wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the
third prong is provided for your safety. If the provided plug does not fit your outlet, consult an electrician for the
replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the
point where they exit the apparatus.
11. Only use attachments/accessories from QSC Audio Products, Inc.
12. Use only with carts, stands, tripods, brackets, interconnecting cables, or software specified by QSC Audio
Products. When moving or transporting apparatus using a cart, use caution to avoid injury from it tipping over.
13. Unplug the apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way,
such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. When installing equipment into a rack, distribute the weight evenly to minimize the risk of it tipping over or
collapsing.
16. Connect the unit only to a properly rated AC supply circuit.
17. Make sure all rack-mounted equipment is well grounded/earthed.
18. Maximum operating ambient temperature is 50°C.
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert
the user to the presence of uninsulated dangerous voltage within the product’s enclosure
that may be of sufficient magnitude to constitute a risk of electric shock to humans.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in this manual.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
CAUTION: To reduce the risk of electric shock, do not
remove the cover. No user-serviceable parts inside.
Refer servicing to qualified service personnel.
WARNING: To prevent fire or electric shock, do not
expose this equipment to rain or moisture.
FEDERAL COMMUNICATIONS COMMISSION (FCC) INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference
at his or her own expense.
© Copyright 2002, QSC Audio Products, Inc.
QSC® is a registered trademark of QSC Audio Products, Inc.
“QSC” and the QSC logo are registered with the U.S. Patent and Trademark Office
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CONTENTS
Introduction........................................................4
System Requirements......................................................5
Unpacking......................................................................5
System Concepts................................................................6
Illustrations................................................................8
Hardware Description..............................................................11
Software Description.....................................................18
Installation............................................................19
Troubleshooting.............................................................29
Specifications.............................................................32
Warranty Information..........................................................34
The DCM hardware unit and DCM Manager software are the property of QSC Audio Inc. Information in this document is subject to change without notice and does
not represent a commitment on the part of QSC Audio. The software described here is furnished under a licensing agreement. It is against the law to copy the
software on any medium except as specifically allowed in the licensing agreement. DCM Manager is a trademark of QSC Audio Products, Inc; Windows and Windows
98, NT, XP and 2000 are trademarks of Microsoft Corporation; IBM is a registered trademark of IBM Corporation; Pentium is a registered trademark of Intel
Corporation. Copyright 2002 QSC Audio Inc. All rights reserved. Printed in USA. QSC Audio Products, Inc., Technical Document Number TD-000106-00.
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INTRODUCTION
INTRODUCTION
Thank you and congratulations on your purchase of the QSC DCM Digital Cinema Monitor. This product
represents the state-of-the-art for cinema-based signal processing and monitoring functions in a single,
integrated system. Designed to compliment QSC’s DCA (Digital Cinema Amplifier) Series amplifier
products, the DCM optimizes loudspeaker performance while facilitating easy cinema sound system
wiring and configuration. To get the most from your investment, we encourage you to review this
manual carefully.
The QSC DCM provides a wealth of signal processing functions with the ability to copy and transfer
settings—resulting in fast system setup time in multiplex theaters where multiple rooms share similar
characteristics. Providing both monitor and crossover functions in a single unit, the DCM is capable of
simple crossover adjustments via a personal computer (PC). These modifications can be password
protected for tamper-proof system control.
Fast Setup with Easy Wiring
Your DCM takes advantage of the unique DataPort found on DCA Series amplifiers and thus greatly
simplifies system wiring—reducing installation and labor costs in the process. A single VGA-style cable
per amplifier contains two input signals, two return signals, power on/standby control, and two channels of load monitoring.
The included menu-driven, PC configuration software further enhances the DCM setup. This software
includes a database that lists the default parameters for popular cinema loudspeaker models. Commonly used configurations can be saved to disk, facilitating the easy transfer of settings to other DCMs.
Advanced Monitoring Control
In addition to the monitoring of your amplifier’s audio I/O, your DCM includes QSC’s exclusive “Load
Fault” detection feature. The DCM monitors for possible speaker system or wiring faults and notifies
you via LED Load Fault indicators.
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SYSTEM REQUIREMENTS and UNPACKING
SYSTEM REQUIREMENTS
DCM Manager software is designed to control one DCM hardware unit at a time. To use this software
with the DCM hardware unit, you must have the following:
• Digital Cinema Monitor unit
• DCM Manager software installation CD
• IBM-compatible PC with a 200 MHz Pentium processor (or better)
Windows 98, NT, XP, or 2000
Microsoft® Internet Explorer 4.0 (or later)
Minimum 16MB of RAM
Minimum 10MB of available hard disk storage space
CDROM drive
Display resolution of 800X600, 16 colors minimum
RS-232 serial port (COM port, 9-pin)
A standard DB9 RS-232 cable (male to female)
To complete your Cinema System, you will also need a cinema processor, QSC Audio’s DCA amplifiers,
speakers, and necessary cables.
UNPACKING
The DCM is highly durable and carefully packaged. We recommend you inspect the unit carefully after
removing it from the packaging, as occasionally there may be damage due to some unfortunate incident
during shipment. Report any damage to the shipping carrier. We recommend saving the carton and
packing material in case the unit must be shipped back to your dealer, distributor, or service center. Also
note: some freight companies consider damage claims without the original packing materials invalid.
The QSC shipping box should contain:
1. the DCM unit
2. this owner’s manual
3. four adhesive feet (for non-rack mounting installation)
4. AC power cord, IEC-type, 18 AWG, 6 feet long, 120V
5. warranty card
6. QSC store catalog
7. QSC accessories sheet
8. DCM Manager Application Disk
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SYSTEM CONCEPTS
SYSTEM CONCEPTS
System Design Features
The DCM series Digital Cinema Monitor has many unique features which combine to make this the most
cost effective and versatile systems solution in the industry.
Installer Features:
• Provides Monitor and Crossover functions in one box.
• Minimizes the amount of cabling required. Only 1 cable per two-channel amplifier!
• Minimizes setup time, particularly in megaplexs with similar rooms.
• Provides speaker setting database for most common theater speaker brands and models.
• Indicates if something is wrong with the sound system and provides diagnostic feedback.
• Emergency bypass allows center channel sound to pass through even if there is a major problem.
• Allow easy routing and crossover adjustments.
• Protects system adjustments from tampering.
• Sound quality is state-of-the-art (high dynamic range).
Projectionist Features:
• Easy to verify all of the audio in the theater is okay.
• Automatic monitoring will light an LED if there is trouble with a speaker output.
• A backup system (emergency bypass) can be easily activated.
1. QSC Amplifier DataPorts: The DataPort
connectors reduce the complexity of wiring
between the DCM and the amplifiers. The
DataPort connections replace amplifier audio
input cables and amplifier output monitor
connections. Another unique feature of the QSC
Cinema System is the ability to automatically
analyze voltage and current on the amplifier’s
output terminals to determine shorts or opens in
the speaker cables or drivers. Each two-channel
amplifier is connected using one DataPort
cable. We recommend you use QSC DataPort
cables, but normal computer VGA cables will
work providing that all pins are terminated.
QSC’s Technical Services Group can supply
DataPort cables with high quality shielded
audio wires within the cable for maximum
interference protection on long runs or for
electrically-noisy environments.
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2. Programmable processing and crossover settings: DCM processing is adjusted
using the DCM Manager software and the RS232 connection. Configuration files can be
saved and used for other DCMs. For example, if
a megaplex theater has several rooms with
similar size and equipment, a technician can
adjust one DCM unit for best results, and then
download all of these settings to other DCM
units. The functions that can be controlled
remotely are: crossover settings for screen
channel outputs, mutes, multiple equalizer
settings per channel, delay times, output
volume levels, monitor mix balance adjustments, and more.
SYSTEM CONCEPTS
3. DSP processing: Digital filtering of audio
signals is known to have several advantages
over analog solutions. DSP (digital signal
processor) IC chips allow extremely accurate
and reliable control of frequency and time
adjustments (boost, cut, cutoff frequency, delay
time), and stability (immunity from temperature
variations). The audio path of the DCM uses
conversion circuitry (changing the signal from
analog to digital and back again) which is
designed to minimize all background noise and
react to the dynamic range of any film track.
4. Speaker Database (pre-programmed
settings): QSC has worked with the leading
suppliers of theater speakers to obtain the
optimum settings for most common theater
speaker models. This database is easily loaded
into the DCM hardware unit and the DCM
Manager software offers features to organize,
store, and edit these settings. This feature
guarantees that your installation starts with
technically optimized settings before you begin
adjusting for room characteristics.
5. Fault Analysis: Each amplifier output
channel is compared to the corresponding input
signal providing complete signal path confirmation. For example, if there is signal at the DCM
input but there is no signal at the corresponding
amplifier output, then the fault indicator will
light. Additionally, if an amplifier output is
shorted or open, the fault indicator will light.
Pressing the Diagnostics button will indicate
which channel has this fault condition. Detailed
fault information can also be viewed using the
DCM Manager software.
6. Password Security: The crossover settings
that you create can make a dramatic difference
in the sound quality within the theater. Many
installers pride themselves on being able to
adjust the electrical parameters (crossover
points, equalization, delay, etc) to exactly
compliment the speaker and room interactions.
As such, their ability to set these parameters is
a “value added” service which deserves protection from competitors. We have therefore
included a security system where you can
protect your settings within the DCM from
being uploaded and copied by the DCM Manager software. Only your unique password will
allow viewing or editing of the crossover
settings. Should you forget your password, an
entirely new configuration can be loaded.
7. Emergency Bypass: If the DCM fails,
quickly getting a usable sound path is as easy
as flipping a switch. A front panel bypass
switch provides the projectionist a simple
Emergency Bypass. A passive crossover has
been built into the center channel routing so
that even with a total loss of power to the
DCM, a usable sound path will be maintained.
Activation of this bypass is done by the projectionist via a front panel Emergency Bypass
switch.
8. Surround Insert Connections: To accommodate multichannel surround, the surround
signals can be routed from the DCM to an
external processor box (such as a Dolby SA-10)
and back into the DCM for routing to the QSC
amplifiers.
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ILLUSTRATIONS
DCM-1
DCM-1 FRONT PANEL
1. Power switch
2. Monitor output speaker
3. Processor/Amps selector switch
4. Monitor source selector switches
5. Monitor volume control
6. Diagnostics check switch
7. Power and diagnostics fault indicator LEDs
8. Monitor output test points
9. Bypass switch
DCM-1 REAR PANEL
1. Emergency bypass level controls
2. Subwoofer output
3. Assistive listening system output
4. Audio input connector (from Cinema Processor)
5. RS-232 port
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6. DataPort outputs to amplifiers
7. Dolby Surround selector switch
8. Output to Dolby Surround EX decoder
9. IEC power cord entry and fuseholder
ILLUSTRATIONS
DCM-2
DCM-2 FRONT PANEL
1. Power switch
2. Monitor output speaker
3. Processor/Amps selector switch
4. Monitor source selector switches
5. Monitor volume control
6. Diagnostics check switch
7. Power and diagnostics fault indicator LEDs
8. Monitor output test points
9. Bypass switch
DCM-2 REAR PANEL
1. Emergency bypass level controls & bypass switches
2. DataPort outputs to amplifiers
3. Audio input connector (from Cinema Processor)
4. Subwoofer output
5. Assistive listening system output
6. Surround EX mode remote on/off input
7. Output to Dolby Surround EX decoder
8. RS-232 port
9. IEC power cord entry and fuseholder
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ILLUSTRATIONS
DCM-3
DCM-3 FRONT PANEL
1. Power switch
2. Monitor output speaker
3. Amplifier/Processor selector switch
4. Monitor source selector switches
5. Monitor volume control
6. Diagnostics check switch
7. Power and diagnostics fault indicator LEDs
8. Monitor output test points
9. Bypass switch
DCM-3 REAR PANEL
1. Emergency bypass level controls & bypass switches
2. DataPort outputs to amplifiers
3. Audio input connector (from Cinema Processor)
4. Subwoofer output
5. Assistive listening system output
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6. Surround EX mode remote on/off input
7. Output to Dolby Surround EX decoder
8. RS-232 port
9. IEC power cord entry and fuseholder
HARDWARE DESCRIPTION
Front Panel
FRONT PANEL
The front panel of the DCM series resembles traditional cinema monitor products. This provides the projectionist a well known and easy to understand interface.
Power Switch: The power on/off switch is the master control for the DCM and the amplifiers
connected to it. Amplifiers must be connected to the DCM with DataPort cables and power
switches must physically be in the “on” position. The DataPort connection to DCA amplifiers have a
standby control pin which provides standby control. QSC’s DCA amplifiers feature zero inrush
current, requiring no additional start-up sequencing. Center channel amplifier standby power
control can be bypassed using the BYPASS switch, see settings, below.
The Emergency Bypass switch setting alters the
Power Status of the Center Channel amplifier.
BYPASS switch set
to NORMAL
The Power Status of all amplifiers connected to the DCM
DataPorts will respond to the DCM power switch. When
the switch is in the ON position, all the amplifiers will be
on. When the switch is in the off position, all the amplifiers
will be in Standby mode.
BYPASS switch set
to EMERGENCY
Same as above except that Center Channel (DataPort B
& C) will remain on even if the DCM Power switch is set
to the off position. For the DCM-1 only DataPort B
remains on.
Monitor Output Speaker: The front panel speaker provides direct monitoring of the processor and
amplifier output audio signals. The Processor/Amps and Monitor source selection switches determine what is being monitored and the Monitoring Volume control determines the speaker’s output
level.
The front panel TEST connections provide the same signal used to
drive the Monitor Speaker prior to the gain potentiometer (pre-fader).
TEST signal levels are the same level as the cinema processor output
signals (unity gain) and can be used for system calibration.
AMPS/PROC Selector Switch: The AMPS/PROC switch determines the function of the Monitoring Select buttons, to the right of the AMPS/PROC switch. The LEDs directly over the PROC/AMPS
switch indicate what selected function the Monitor Select buttons will have. When the PROC LED is
illuminated, the Monitor Select buttons will select or deselect the various Cinema Processor inputs
to the DCM for monitoring. When the AMPS LED is illuminated, the Monitor Select buttons select
or deselect amplifier outputs for monitoring. After the AMPS/PROC choice has been made, the
individual channel buttons determine exactly which signals are routed to the front panel monitor
speaker.
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HARDWARE DESCRIPTION
Front Panel
FRONT PANEL (continued)
Monitor Source Selection Switches: Pressing any of the Monitor Select buttons will either select
or deselect the corresponding (marked) signal for monitoring. Each button can select either the Processor signals (input to the DCM) or the Amplifier signals (output to the speakers), depending on the
current selection of the PROC/AMP switch.
LEDs provide confirmation of the active monitor source for each of the cinema channels. If no LED is
illuminated when a channel is selected, there is no monitoring of that channel.
Processor monitoring is very simple. Select the PROC position and then select the desired L, LC, C, RC,
R, SL, SR, or SUB position. Amplifier monitoring includes selections for the L, LC, C, RC, R channels (just
like the PROC selections), but offers additional monitoring of all of the additional amplifier outputs.
There are 3 Surround Left (SL) and Surround Right (SR) DataPorts available for amplifier connection to
drive the speakers on the theater side walls. These are able to create three distinct “zones” where
volume controls can be adjusted. One typical installation would be to connect the SL1 and SR1 signals
to the speakers closest to the screen, SL2 and SR2 in the next set of speakers further away from the
screen and the SL3 and SR3 connections furthest back in the theater. In Surround Decoder applications,
the SL3 / SR3 setting monitors the speakers on the backwall. Other installations might require speaker
sets where some speakers are along the theater side walls while other speakers are under a balcony
overhang. By connecting these speakers as “zones”, the sound levels will be much easier to balance.
Any of these amplifier outputs can be verified by selecting them to be routed to the DCM monitor
speaker. The DCM also has 4 Subwoofer outputs. Each of these outputs can be individually selected for
monitoring on the front panel speaker. The front panel monitoring logic allows combining amplifier
channels to verify individual signals or combinations of signals.
NOTE: All combining of the individual frequency outputs (2-way or 3-way) is done automatically, so all
front panel monitoring is of a full frequency signal.
Monitor Volume: The Monitor Volume control is used to adjust the monitoring volume from the front
panel speaker.
•Rotating the control clockwise increases the volume.
•Rotating the control counter-clockwise decreases the volume.
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HARDWARE DESCRIPTION
Front Panel
FRONT PANEL (continued)
Diagnostics Check Button and Indicators: The Diagnostics / Indicator section includes an extremely simple method of verifying proper system operation and performing basic troubleshooting.
The Power LED shows whether the DCM unit is on or off.
The Input Clip LED is helpful in verifying that the cinema format processor is not over-driving the DCM
input circuitry.
The Load Fault indicator is a unique and powerful feature which verifies that signal inputs into the
DCM actually make it through the DCM, the DataPort cables, and the amplifier unit all the way to the
speakers, and that the speaker connections are not electrically shorted or open. All of these measurements are being performed constantly (without user action) on ALL output channels and any unusual
readings will light the Load Fault LED. If the Load Fault LED is lit, pressing the Diagnostics button
(and holding it pressed) will cause the problem channel’s indicator LED to light. This information will let
you inspect the system cabling for that channel and troubleshoot the problem.
There are two types of indication: If the PROC LED and AMP LED are on, there is no amplifier detected
at that DCM amplifier connector. If the AMP LED is on, the amplifier on at that output is measuring a
short or an open on its output terminals.
REMEMBER: If you configured the DCM Manager software to not have certain channels (for example
there is no SUB 3 or SUB 4) or have not assigned a QSC amplifier to a channel, these channels WILL
NOT indicate any faults.
LOAD FAULT INDICATOR NOTE: The DCM’s Load Fault detection scheme uses a complex
averaging algorithm which compares input signals to output signals and measures voltage and
current on all amplifier outputs. To sense real world conditions, these measurements must be
found to be “out of range” many times before the Load Fault condition is indicated on the front
panel. If you are simulating fault conditions, you must have a “real-world” signal level
through the device (full signal input), and the fault condition must exist for several minutes
before the front panel Load Fault LED will light. This extra fault verification time eliminates
false triggering which would be confusing to a user. In conclusion, just shorting the output
terminals will NOT cause the fault LED to light; the unit must be driven by real-world input
signals and the fault must persist for several minutes.
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HARDWARE DESCRIPTION
Front Panel
FRONT PANEL (continued)
Test Jacks: The Test jacks give you access to any of the signals being
sent to the front panel speaker (before the gain potentiometer). These
signal levels are at the exact same level as the cinema processor
output signals (unity gain) and can be used as a test point for system
calibration.
Emergency Bypass: This is an extremely powerful feature. If there
should ever be a problem with the DCM or system cabling, you have
the ability to bypass all of the DCM active circuitry and get sound to
the center channel. In the NORMAL position, the DCM performs
normal monitor and crossover functions. In the EMERGENCY
position, the PROC center channel signal is routed to a passive
crossover (no power is required), and then to the center channel
amplifier. There are level adjustments on the rear panel for balancing the high frequency and low frequency output level.
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HARDWARE DESCRIPTION
Rear Panel
REAR PANEL
Amplifier DataPorts: One QSC amplifier DataPort includes all connections required to send two
channels of audio from the DCM to the amplifier input circuitry, and current and voltage information
back from the two speaker terminal outputs. Also included on this connector is remote on/standby
control of the amplifier which allows the DCM to act as a master system power controller.
Custom-length DataPort cables with individually shielded-pair construction are available from QSC’s
Technical Services Group.
The maximum output configuration on the DCM-1 is a 6 ch / 2-way, the maximum on the DCM-2 is a 6
ch / 3-way, and the maximum output configuration on the DCM-3 is a 8 ch / 3 way. In addition, many
parallel outputs (with separate processing) are included for additional theater configuration flexibility.
The rear panel labeling on the DCM has all of the information required by an audio installer. When
starting, write down the EXACT SPEAKER CONFIGURATION (for example, 8 channel, Tri-amp with 3
surrounds and 4 subs). Now you can follow the rear panel text which shows both channel position (L or
C or R, etc) and the frequency output (LO, MID, HI, etc). Connect the L-LO output to the correct amplifier
driving the left positional speaker’s low frequency transducer, and L-HI to the amplifier driving the same
speaker’s high frequency transducer, etc.
WARNING: Incorrect frequency connections can damage transducers. Physically
verify proper connections AND listen to each individual transducer at very low
volume before applying full audio power.
TYPICAL DCM DATAPORT LABELING (DCM-2 shown)
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HARDWARE DESCRIPTION
Rear Panel
REAR PANEL (continued)
From Processor Output: This connection is from the
cinema processor, and is the input source of all film sound
into the DCM unit. The 25-pin connector is an industry
standard type and pinout, and will connect into your
system very easily. These cables are available from
several cinema supply houses.
RS-232 Connection: This connects to the RS-232 serial
port on the host PC. All of the crossover functions and
many other features can be viewed and modified using
the DCM Manager control software. Communication
between the DCM and the PC is done through this
connection.
Surround Insert: The insert connector offers an extremely simple method of routing the surround signals out
of the DCM to an external processor box, and then back
into the DCM for further routing and monitoring.
Emergency Bypass Levels and Routing: These are
used to adjust the passive crossover used by the Emergency Bypass feature. The signal level of the passive
crossover outputs sent from the DCM to the center
channel amplifiers can be adjusted to best suit the center
channel transducer sensitivities. This signal path is only
active if the front panel Bypass switch is in the Emergency
position. The BYPASS CROSSOVER MODE switch
(DCM-2 and DCM-3 only) internally routes the Center
channel input signal through the 2-way passive crossover
or the 3 way passive crossover.
The BI-AMP ROUTING switch (DCM-2 and DCM-3 only)
routes the center channel low signal through CH1 of
DataPort B when in position “1”, or routes the center
channel low signal through CH2 of DataPort C when in
position “2”. The switch is not active when the BYPASS
CROSSOVER MODE switch is set to “3WAY”.
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HARDWARE DESCRIPTION
Rear Panel
REAR PANEL (continued)
Terminal Strip Connections: The terminal strip includes convenient connections for output to a powered
subwoofer, a Hearing Impaired audio output, and on the
DCM-2 and 3, a remote control on/off logic connection
(EX MODE) for the surround decoder system.
SUB OUT provides the exact same signal as the
subwoofer output used on DataPort G. It is assumed
that you use either DataPort G or the terminal strip
connection, but not both at the same time. This
connection cannot be monitored or include any of the
Fault Analysis functions because there are no connections back from this external speaker.
HEARING IMPAIRED OUT is a single mono audio
output which contains a mix of the L, C, and R
positional signals (Center = +6 dB compared to L&R).
This is usually connected to a special cinema system
which supplies headphones to people with hearing
difficulties. This can also be used as an input signal
to a powered speaker for remote monitoring of basic
L/C/R signals in larger projection booths.
DCM-1 Terminal Strip Connections
DCM-2 and -3 Terminal Strip Connections
EX MODE- On the DCM-2 and 3, this connection on
the terminal strip allows a remote on/off signal to
come from an external surround decoder. This routes
the surround signals (I/O) to the “TO SURROUND EX
DECODER” connector or directly to the DCM
DataPort connections.
IEC AC Power Cord Receptacle: The power
receptacle accepts a standard IEC power cable. The DCM
uses a switching power supply that accepts a wide range
of AC voltage. 85 to 260 VAC (50/60 Hz.) is the acceptable
AC voltage. The IEC connector also houses the fuses for
the DCM.
To replace the fuse, use only
Littlefuse #218 001 or Bussman #S5504-1A.
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SOFTWARE DESCRIPTION
DCM MANAGER WINDOWS SOFTWARE
To access the powerful crossover and system calibration functions of the DCM
hardware, you must use the DCM Manager control software. A 9-pin male to
female serial data cable is also needed to connect your PC to the DCM. One of
the computer’s available COM ports (RS-232) provides communications between
the DCM Manager software and the DCM hardware. The PC must meet the
minimum System Requirements outlined on page 5.
A typical cinema installation should require this setup procedure ONLY during the
initial installation of the system. One particular advantage of the DCM Manager
software and DCM hardware is the ability to calibrate one DCM-based cinema system and easily download
ALL of these settings to any number of additional DCM units in venues that are similarly equipped.
To aid in calibrating the crossover settings, the DCM Manager control software includes a database including many well known cinema speakers. This data will automatically set the DSP filters and transducer
alignment delay settings within the DCM hardware according to the settings recommended by the speaker
manufacturer for optimum sound performance. Select speakers for each of the physical locations (L,C,R, SL,
SR, SUB), and a large portion of the system calibration is finished!
NOTE: QSC updates these files regularly as new models are introduced from speaker manufacturers or
settings are improved. Visit our website http//:www.qscaudio.com for the latest cinema products
information and technical support.
SOFTWARE INSTALLATION
• Start the PC.
• Exit any programs that may be running.
• Insert the QSC DCM Manager CD in the CD-ROM drive and close the drive.
• The installation routine will automatically start. Follow the instructions on screen.
• If the install does not automatically start, select Run from the Windows Start menu, specify the appropriate drive and select DCMsetup.exe; the installation routine will start.
STARTING THE PROGRAM
• Connect the 9-pin serial data cable between the PC and the DCM.
• When the software is installed, a DCM Manager icon is placed on your computer’s desktop. Double-click
on this icon to launch the DCM Manager program.
• The DCM Manager program can also be launched using the Windows Start/Programs selection.
USING THE DCM MANAGER SOFTWARE
• After launching the DCM Manager program, click on the Help menu item for a full-featured software help
system.
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INSTALLATION
Rack Mounting
RACK MOUNTING
Rack mounting of the DCM is optional. Four, self-adhesive rubber feet are included with your DCM for nonrack mount applications. If using the DCM in non-rackmount applications, we recommend the rubber feet be
installed on the bottom of your DCM to minimize the chances of scratching any supporting surface. To use
the self-adhesive feet: peel off the protective backing from the foot, place near one of the corners on the
bottom, and press firmly to activate the pressure-sensitive adhesive.
If rack mounting the DCM, secure the DCM to the rack rails using four machine screws and washers of the
proper size. Most US rack equipment accepts #10-32 machines screws; length used depends upon application. The DCM will require 3-RU (rack units) of space.
To rack mount your DCM:
1 select mounting location
2 have an assistant support the DCM in its mounting location
3 secure the two bottom screws first; do not fully tighten yet
4 secure the top two screws, do not fully tighten yet
5 “fine tune” the DCM up, down, right, or left as required and tighten the four mounting screws
19
INSTALLATION
Rear Rack Ears (optional accessory)
SUPPORTING THE REAR OF THE DCM (requires optional hardware)
For mobile and touring use, it is extremely important to support the rear of the DCM. The chassis and rack
can be damaged if the DCM is not properly supported. Unless the DCM is being installed in its final, fixed
location, QSC strongly recommends supporting the rear of the unit. Rear rack ears, required hardware, and
a separate instruction sheet are available from QSC’s Technical Services Group (part number FG-00003100).
Attaching Rear Rack Ears
Method 1
The DCM is first installed from the
front of the rack and secured to the
front rack rails. The rear ears are
then secured to the DCM using two
machine screws. The ears are
secured to the rails using regular
rack hardware.
Method 2
The DCM is first installed from the
front of the rack and secured to the
front rack rails. Temporarily secure
the rear ears to the rear rack rails
and select the appropriate mounting
position for the “pin”. Remove the
rear ears and install the locator pins
securely. Use of thread-locking is
recommended for high-vibration
installations.
20
INSTALLATION
Connections: General Information and AC Mains
CONNECTIONS
Making the required connections to the DCM is simple. Just make sure that you have all of the correct
cables. The DCM uses mass-termination connectors wherever possible. This reduces installation time from
hours to minutes and makes any required connection changes fast, easy, and reliable.
REQUIRED CABLES (typical system)
1. IEC-style AC power cord (included with the DCM)
2. QSC DataPort cable for every amplifier (8, 11, or 15 cables depending upon model)
3. Cinema Processor cable (DB25 male-male)
4. RS-232 cable (DB9 male-female, used only during setup with the DCM Manager software)
5. Surround EX Decoder cable
6. Shielded audio cable for Hearing Impaired and Powered Subwoofer outputs (if used)
AC MAINS CONNECTION
Before plugging your DCM into the AC mains, verify proper operating voltage. The serial number sticker
located on the rear of the DCM has the rated operating voltage information printed on it. Locate the sticker,
note the rated voltage, and ensure the AC circuit you intend to use is properly rated.
Locate the IEC-style AC power cord
supplied with your DCM. Identify
the “IEC” end (molded plastic block),
line it up with the rear panel IEC
receptacle, and insert it fully.
IEC-style Molded AC Power Connector-
Plug the AC plug end of the cable
into a functioning AC outlet of the
proper voltage.
The DCM is equipped with a detachable IEC-style AC
power cord. To reduce the risk of accidental disconnect,
secure all power cords in the course of installation.
21
INSTALLATION
Connections: RS-232
RS-232 CONNECTION
The RS-232 port is used only for setup and system troubleshooting. Connect the 9-pin serial data cable from
the host PC to this connector on the DCM. Orient the male DB9 connector to match up with the RS-232 port,
push the connector into the receptacle to seat it, and finger-tighten the retaining screws. Do not use nullmodem serial data cables; they will not work with the DCM. Use a normal 9-pin serial data cable.
The other end of the 9-pin serial data cable must be connected to an available RS-232 port on the host PC.
The PC must have QSC’s DCM Manager software installed on its hard drive. Start the DCM Manger program and verify RS-232 communication between the PC and DCM. Refer to the DCM Manager software
help system for details.
Male end to DCM RS-232 Port
9-pin Serial Data Cableuse normal data cable.
Do not use null-modem
type cable.
Female end to host PC RS-232 Port
RS-232 PinoutConfiguration: 9-pin SubD male to 9-pin SubD female normal serial data cable.
Pin#
Signal Description
1
Loopback
2
Transmit
3
Receive
4
Loopback
5
Digital Ground
6
Loopback
7
Clear to Send
8
Request to Send
9
(not used)
22
INSTALLATION
Connections: DataPort
DATAPORT CONNECTION
The QSC DataPort connection carries input signals, amplifier output monitoring signals, remote amplifier
power on/standby control, amplifier temperature, and more, all on one cable. Each DataPort is clearly
marked indicating which channel’s amplifier it should be connected to. Follow the back panel labeling.
Connect each DataPort to its respective amplifier’s DataPort. Finger-tighten the retaining screws on the
cable connectors; do not overtighten!
Connect a DataPort cable from each of the DCM’s DataPorts to each of the system’s DCA amplifiers.
Orient the cable’s HD15 male connector
properly and push the connector onto the
DCA’s receptacle. Finger-tighten the
retaining screws to ensure reliable
connection. Connect the other end of the
cable to the DataPort on the corresponding channel’s DCA amplifier.
DCM-1 DataPorts shown, other models similar.
DataPort Pinout
Configuration: 15-pin SubD (high-density)
male to 15-pin SubD (high-density) male.
Pin #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Signal Description
Ch. 1 Minus (-) Signal
AC Standby Control
V- MON Ch. 1 and Subcode 1
I- MON Ch. 1 and Subcode 2
Clip/Protect Ch. 1
Hard Ground
Ch. 1 Plus (+) Signal
Ch. 2 Plus (+) Signal
+15V from Amplifier
Data Reference Ground
Ch. 2 Minus (-) Signal
Amplifier IDR (Model ID)
V- MON Ch. 2 and Subcode 3
I- MON Ch. 2 and Subcode 4
Clip/Protect Ch. 2
QSC DataPort Cable
Use QSC DataPort cables. Contact QSC’s Technical Services Group if you would like to purchase
standard length DataPort cables or specially
made custom length cables that use shielded audio pairs
for the best possible performance.
23
INSTALLATION
Connections: Cinema Processor
CINEMA PROCESSOR CONNECTION
Audio signals are input to the DCM via the FROM
PROCESSOR OUTPUT connection. This DB25-type
connection conforms to cinema industry standard pinout.
Most common cinema processors use this DB25 connection standard, making connection to the DCM simple.
Orient the DB25-type connector properly, push gently to
seat the pins, then finger-tighten the retaining screws.
Cinema processors that do not use standard DB25-type connection typically have adapter cables available.
Check with the processor manufacturer. We recommended that you purchase a standard 25-pin cable from
any of the well known cinema industry cable suppliers.
FROM PROCESSOR OUT Pinout
Configuration: 25-pin SubD male to 25-pin SubD
male.
Pin #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
24
Signal Description
Chassis Ground
Left +
Left Center Chassis Ground
Center +
Right Center Chassis Ground
Right +
Chassis Ground
Surround Left Surround Right Subwoofer Chassis Ground
Left Chassis Ground
Left Center +
Center Chassis Ground
Right Center +
Right (not used)
Chassis Ground
Surround Left +
Surround Right +
Subwoofer +
INSTALLATION
Connections: Hearing Impaired, Powered Subwoofer
HEARING IMPAIRED CONNECTION
The Hearing Impaired output signal
is available on the screw terminal
connector on the rear of the DCM.
The output signal is similar to
levels that are output from a
standard CD player.
Output Level
-11.8 dBu
(200 mV rms)
DCM-1 Terminals
DCM-2 and -3 Terminals
Impedance
50 ohms
(±5%)
Connect other end of cable according to
equipment manufacturer’s instructions.
Use balanced audio connections and high-quality, shielded, balanced audio
cable for interconnecting the DCM and Hearing Impaired equipment. Balanced
connections are less prone to noise pick-up than unbalanced connections.
POWERED SUBWOOFER CONNECTION
Screw terminal connections make it
possible to send a balanced signal
to a powered subwoofer. This
signal is balanced and the circuitry
is designed for long cable runs from
the projection booth to the
theater screen. The high-pass
filtering and level adjustments are
done by the DCM unit.
NOTE: There will be no fault
analysis or output audio monitoring
available for the sub channel signal
if this connection
is used.
DCM-1 Terminals
DCM-2 and -3 Terminals
Connect other end of cable according to
equipment manufacturer’s instructions.
Use balanced audio connections and high-quality, shielded, balanced audio
cable for interconnecting the DCM and Powered Subwoofer equipment. Balanced
connections are less prone to noise pick-up than unbalanced connections.
25
INSTALLATION
Connections: Surround Insert
SURROUND INSERT CONNECTION
Surround insert connections are provided for
connection to a Dolby Surround Processor. The
surround insert connections are made using the
TO SURROUND EX DECODER connection.
DCM-1 Surround Insert Connector
and Selector Switch
Connect a cable between this connector and an
external processor such as the Dolby SA-10.
Signals will be routed out of the DCM to the
processor and back into the DCM for output to the
amplifiers.
DCM-2 and -3 Surround Insert Connector
TO SURROUND EX DECODER Pinout
Configuration (typical): 9-pin SubD female on DCM end to
loose wires attaching to surround processor’s terminal strip
inputs and outputs
Pin#
1
2
3
4
5
6
7
8
9
26
Signal Description
Surround Left Send
Surround Right Send
Signal Ground
Surround Left Return
Surround Right Return
Signal Ground
Signal Ground
Surround Back Left Return
Surround Back Right Return
INSTALLATION
System Calibration
SYSTEM CALIBRATION
When installing a typical cinema sound system, most of the calibration involves the Cinema Processor.
Refer to the user manual for the Cinema Processor that you are using.
WARNING: Turn the Gain Controls on all of the system’s amplifiers
all the way down until crossover settings and levels are verified!
Connect a PC computer to the RS-232 connector, turn on the DCM unit, load the DCM Manager software
and either load a full configuration file (if this theater uses the exact same settings as another theater), or
select and enter all of the new data.
The General, Amp, Speaker, and DSP Settings tabs must all be set correctly and downloaded to the DCM for
the system to function properly.
Once all system and crossover settings are correct in the DCM Manager software, you are ready to start
calibration.
1. Theater audio level adjustments
The combination of QSC amplifiers and speakers contained in the DCM Manager database will require little
or no DCM adjustment. Transducer sensitivity imbalances within the speakers have been compensated for
by the factory recommended crossover settings. If you are using a powered subwoofer, or a speaker not
contained in the factory supplied speaker database, you may need to make level adjustments.
2. Emergency Bypass Levels
When the emergency bypass switch on the front
panel of the DCM unit is activated, a passive
crossover is used to divide the center channel
audio signal into either a 2-way signal (high
frequency and low frequency), or a 3-way signal
(DCM-2 and DCM-3 only). The relative volumes of
these signals can be adjusted on the rear panel of
the DCM unit. Feed pink noise into the center
channel input, compare the center channel sound
while the front panel switch is in the Normal
position to the sound while in the Emergency
position. While in the bypassed position, adjust
the potentiometers to most closely match the
normal position sound.
DCM-1 Bypass Level Controls
DCM-2 and -3 Bypass Level Controls
27
INSTALLATION
System Calibration
3. Monitoring audio mix adjustments
The DCM Manager software allows balancing of the high/low or high/mid/low signals being fed to the
front panel monitor speaker. Input pink noise into all of the DCM input channels and select individual
channels using the DCM front panel buttons.
Select the surround channels first to make a reference level (the DCM contains no processing of these
channels). Now select other channels one at a time and balance these gain settings for a sound level
similar to the surround channels.
4. Speaker frequency adjustments
The manufacturer of any loudspeaker will be able to supply you with recommended crossover settings. The
DCM offers additional filters (high pass, parametric EQ, screen EQ, and Horn EQ), driver and channel delay,
polarity, and gain adjustments which can be used as additional compensation for speaker and installation
characteristics.
WARNING: Inappropriate crossover settings can damage speakers!
5. Setting delay times
Driver delay settings compensate for the physical displacement between transducer centers within one
speaker. Consult the speaker manufacturer for help in determining this setting. Channel delay compensates for the distance that a speaker is located from the screen. We have included some screen delay
adjustment, but most typical theaters will not need to use this because surround channels are delayed
coming from the cinema processor. Consult an acoustic consultant for the proper calibration method, or
experiment until the sound from the screen together with sound from the surround speakers sounds clearer.
28
TROUBLESHOOTING
If the DCM Manager program is unable to communicate with the DCM hardware …
• Verify the RS-232 cable connections. Re-seat each cable-end and finger-tighten connector retaining
screws.
• Make sure the 9-pin serial data cable (RS-232 cable) is a normal type cable. “Null-modem” or other
“special” cable will not work with the DCM.
• Try a known-good serial data cable, if possible.
• Verify the COM port selection in the DCM Manager program. Port selection is automatic, but it is possible
that incorrect auto-selection is preventing communication.
• Confirm the serial port (COM port, RS-232 port) you are using is operating properly. Windows has provisions for checking hardware in the Windows Control Panel. Refer to the Windows help system for more
information.
• Cycle the power of both the PC and the DCM.
• Check that no other program or utility is using the specified COM port.
If there is no audio from the front panel Monitor Speaker …
• Check the Monitor Volume control; it should be set to a useful level, not fully counterclockwise.
• Verify the desired active monitor source is selected by pressing the AMPS/PROC selector button and
observing the illuminated LEDs beneath channels selected for monitoring. Select or deselect your desired
monitor sources.
• Try just selecting the center channel of the Cinema Processor input (select PROC, then select C using the
front panel push-button controls). If there is a center channel input signal connected to the FROM PROCESSOR OUTPUT connector on the rear of the DCM, it should be audible now. If not, continue with the next
step.
• Verify the connections of the Cinema Processor cable. This is the cable that connects the Cinema
Processor’s outputs to the DCM’s inputs (the FROM PROCESSOR OUTPUT connector). Re-seat each cableend and finger-tighten connector retaining screws.
• Make sure that an active film score is playing and the center channel output of the Cinema Processor is
functioning.
• If the sound is audible, but all attempts to get it louder fail, connect the DCM to a PC running DCM
Manager software and check the Monitor Gain Levels settings on the Mute/Monitor tab. These settings
have an attenuation range of 0 to -16 dB.
29
TROUBLESHOOTING
If some of the front panel LEDs don’t illuminate …
• The DCM will only select and monitor amplifier channels that have been enabled using the DCM Manager program. The front panel LEDs and audio monitoring only allow use of channels set in the software.
Connect the host PC to the DCM and run the DCM Manager program. Upload the current configuration and
check the settings in the General tab/ Installed Outputs section. Make any required changes and download
to the DCM. Save your file and verify proper front panel LED operation.
If no sound in the theater …
• Verify the Cinema Processor is providing active inputs to the DCM by monitoring the PROC inputs (see
pages 11 and 12 if you are unsure of how to select audio to monitor).
• If PROC inputs are active, then monitor the AMPS outputs (next step).
• If PROC inputs are not active, check the cable between the DCM and the Cinema Processor or the
Cinema Processor itself.
• Verify the amplifiers outputs by monitoring the AMPS outputs.
• If no amplifier audio, check that the amplifiers are turned on and their gain controls are set to
some useful level (not fully counter-clockwise or minimum).
• Also check the DCM front panel LOAD FAULT LED; if it is illuminated, press the DIAGNOSTICS
button and an LED will light above any channel indicator that has an open or shorted speaker cable.
Use standard audio troubleshooting techniques to isolate which of the amplifier channels may have
the fault.
• If the LOAD FAULT LED is not illuminated, switch the BYPASS switch to the EMERGENCY position
and verify center channel audio is present. If it is, you know that the cables, amplifier, and speaker
for the center channel are okay. If you switch this back and still have no sound, check the DCM
configuration file for proper signal routing using the DCM Manager software.
If one audio channel is missing …
• Verify the amplifier for the respective channel is on and its gain controls set to a useful setting.
• Verify the DataPort cable for the respective amplifier is seated properly and secured to its respective
connectors.
• Verify none of the channels are muted in the DCM Manager configuration. Connect with the DCM Manager software and upload the configuration to the host PC. See if the MUTE tab shows any channels muted;
correct any settings as required. Check the configuration file for proper signal routing.
30
TROUBLESHOOTING
If theater audio is distorted …
• Verify that the DCM Input Clip LED is not lit. If it is, the cinema processor output signal needs to be
turned down.
•If any of the amplifier CLIP warning LEDs are illuminating, the output level of the DCM must be reduced or
amplifier input sensitivity must be reduced.
• DCM output level is adjusted using the DCM Manager software. Determine which channel’s
amplifier is clipping and make the necessary gain adjustments. This is done in the DSP Settings
tab. These gain settings compensate for driver sensitivity differences, so all the high and low (or
high, mid, low) gains should remain the same number of dB apart (compared to their factory
setting). There is no surround channel gain adjustment in the DCM.
• Amplifier input sensitivity adjustment: Refer to amplifier owner’s manual.
If switching the BYPASS to EMERGENCY does not restore sound to the center channel …
• Verify the DCM is receiving input signals from the Cinema Processor.
• Verify connections from the Cinema Processor to the DCM.
• Verify connections from the DCM to the center channel amplifier.
• Verify the Cinema Processor and center channel amplifier are ON and functioning.
• Verify the center channel amplifier’s Gain controls are set to a usable level.
• Verify center channel amplifier speaker connections and speaker condition.
NOTE: If the DCM unit is okay, place the Bypass switch back to the NORMAL position and the
Load Fault indicator will light (after a few minutes) if there was an open- or short-circuit in the
speaker cables.
NOTE: The Emergency Bypass circuitry in the DCM does not require power to operate. Even if the
DCM loses power, signals can be bypassed to the center channel as long as the remaining required
equipment is functioning properly.
If the DCM fails to turn on when the Power switch is set to the “on” position …
• Check the AC power cord and ensure both ends are fully inserted in their respective sockets.
• Check that the AC circuit being used is functioning. Test with a lamp or other known-good device.
• Verify the condition of the fuses. They are located in the rear panel IEC power connector. Pry the
cover of the fuse holder, as shown, below. Inspect the fuses and replace if necessary.
To replace the fuse, use only
Littlefuse #218 001 or Bussman #S5504-1A.
31
SPECIFICATIONS
DCM Inputs, Screen Channels and Subwoofer
Input Stage Type
Input Impedance
Maximum Input Level
A-to-D Conversion
Surround Channels
DataPort Outputs
Screen Channels
Output Adjustment
Dynamic Range
THD+N at +12 dBu Input Level
Frequency Response
D-to-A Conversion
Filter Topology
Subwoofer
Output Adjustment
Dynamic Range
THD+N at +12 dBu Input Level
Frequency Response
Filter Topology
Surround Channels
32
Active balanced
20 kΩ
+14.2 dBu (4.0 Vrms)
24-bit delta-sigma 128x oversampled
(analog subwoofer on DCM-1)
Hardwire pass-thru to DataPort Outputs
(via Surround-EX insert)
+6 to -18 dB in 0.1 dB steps
99 dB
0.02%, 20 Hz to 20 kHz, all filters flat
20 Hz to 20 kHz
24-bit delta-sigma 128x oversampled
24-bit digital IIR
+3 to -18 dB in 0.1 dB steps
99 dB
0.02%, 20 Hz to 20 kHz, all filters flat
20 Hz to 20 kHz
DCM-2 and DCM-3: 24-bit digital IIR
DCM-1: digitally controlled analog
Hardwire pass-thru from processor input
(via Surround-EX insert)
Emergency Bypass Crossover
Filter Type
Attenuation Range (trim pot)
First-order Butterworth, 2- or 3-way
-6 to -24 dB
Subwoofer Output (screw terms.)
Output Stage Type
Output Impedance
Maximum Output Level
Loading Requirements
Single-ended balanced impedance
50Ω
+14.2 dBu (4.0 Vrms)
Rmin= 2 kΩ, Cmax= 4 nF
SPECIFICATIONS
Hearing Impaired Output
Output Stage Type
Output Impedance
Nominal Output Level
Loading Requirements
Single-ended balanced impedance
50Ω
-11.8 dBu (200 mV rms)
Rmin= 2 kΩ, Cmax= 4 nF
Monitor Speaker
Driver
Amplifier
Frequency Response
Dynamic Processing
4.5-inch full-range
10 watt class AB
70 Hz to 15 kHz (±2 dB)
1.4:1 compression
Dimensions
19" (482 mm) wide × 5.25" (133.3 mm) high × 14" (355 mm) deep
Weight
17.3 lb (7.9 kg)
Line Voltage
85–260 VAC, 50/60 Hz
Fuse
Littlefuse #218 001 or Bussman #S5504-1A (250 Volt, 1 Amp)
Safety Agency Approvals
UL 6500, CSA
EMC Approvals
FCC Class A
Connectors
AC Power
RS-232
Cinema Processor Input
DataPorts
Surround EX Insert
Surround EX Switching
Powered Subwoofer Out
Hearing Impaired Out
PC Communications
IEC style detachable cord receptacle
9-pin D-sub female receptacle
25-pin D-sub female receptacle
DCM-1 Eight 15-pin D-sub HD female receptacles
DCM-2 Eleven 15-pin D-sub HD female receptacles
DCM-3 Fifteen 15-pin D-sub HD female receptacles
9 pin D-sub male receptacle
screw terminal
screw terminals
screw terminals
Baud rate 19,200bps
33
WARRANTY INFORMATION & HOW TO CONTACT QSC
WARRANTY
(USA only; other countries, see your dealer or distributor)
Disclaimer
QSC Audio Products, Inc. is not liable for any damage to speakers, amplifiers, or any other equipment that is
caused by negligence or improper installation and/or use of this cinema product.
Product Warranty
QSC Audio Products, Inc. (“QSC”) guarantees its products to be free from defective material and / or workmanship for a period of three (3) years from date of sale, and will replace defective parts and repair malfunctioning products under this warranty when the defect occurs under normal installation and use provided the unit is returned to our factory or one of our authorized service stations via pre-paid transportation with a copy of proof of purchase (i.e., sales receipt). This warranty provides that the examination of the
return product must indicate, in our judgment, a manufacturing defect. This warranty does not extend to any
product which has been subjected to misuse, neglect, accident, improper installation, or where the date
code has been removed or defaced. QSC shall not be liable for incidental and/or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to
state. This limited warranty is freely transferable during the term of the warranty period.
HOW TO CONTACT QSC AUDIO PRODUCTS
Mailing Address:
Telephone Numbers:
Main Number
Sales
Sales & Marketing
Technical Services Group
34
QSC Audio Products, Inc.
1675 MacArthur Boulevard
Costa Mesa, CA 92626-1468 USA
+1 (714) 754-6175
+1 (714) 957-7100
(800) 854-4079 (toll-free in U.S.A. only)
+1 (714) 957-7150
(800) 772-2834 (toll-free in U.S.A. only)
Facsimile Numbers:
Sales & Marketing FAX
Technical Services Group FAX
+1 (714) 754-6174
+1 (714) 754-6173
World Wide Web:
www.qscaudio.com
E-mail:
[email protected]
[email protected]
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35
QSC Audio Products, Inc. 1675 MacArthur Boulevard Costa Mesa, California 92626 USA
36
“QSC” and the QSC logo are registered with the U.S. Patent and Trademark Office.
©2002 QSC Audio Products, Inc.
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