EPadLink | ePad Vision | User`s guide | ePadLink ePad Vision User`s guide

EPAD™
U S E R ’ S
G U I D E
P R O D U C T
F A M I L Y
R E F E R E N C E
P/N: 94-21488 Rev. C
ePad Product Family User’s Guide
ePad, ePad II, ePad-ink, and ePad-vision are trademarks,
and ePadLink is a registered trademark of ePadLink.
All other trademarks are the property of their respective owners.
ePad Product Family User’s Guide P/N 94-21488 Rev. C
Copyright © 2013 ePadLink
www.epadlink.com
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All rights reserved.
ePad Product Family User’s Guide
Table of contents
PART I EPAD SIGNATURE PADS
Introduction ........................................................... 4
About the ePad electronic signature product family ..... 4
The standard ePad .................................................. 4
The ePad II ............................................................ 4
The ePad-ink .......................................................... 5
The ePad-vision ...................................................... 5
Further information ................................................. 5
Installing your ePad ............................................... 6
System requirements for all ePad products ................ 6
Installing your ePad signature pad ............................ 6
Troubleshooting ..................................................... 7
Care and Maintenance ............................................ 8
Contact Information ............................................. 10
Technical Support ................................................. 10
Mailing Address .................................................... 10
Web .................................................................... 10
ePad-ink FCC Certification .................................... 11
CE Conformity ...................................................... 12
CB Safety Certification ........................................... 12
STANDARD END-USER LICENSE AGREEMENT........ 13
PART II SOFTWARE FOR EPAD SIGNATURE PADS
Introduction .........................................................
Universal Installer................................................
pDoc Signer ..........................................................
IntegriSign Desktop .............................................
eSign Emcee .........................................................
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ePad Product Family User’s Guide
P A R T
I
E P A D
S I G N A T U R E
P A D S
Introduction
About the ePad electronic signature product family
ePadLink electronic signature pads (ePads) are pen input
devices that capture hand-written signatures for use in PC
applications. Designed to mimic the natural feel of signing
on paper, the ePads can be used on the desktop, yet are
small and light enough to take on the road. Forms requiring
signature approvals can now be completed and stored
electronically. For secure transactions, the details of a
signature can be analyzed to confirm the identity of a signer.
With the ePad product family, it’s easy to add signatures to
electronic documents, anytime, anywhere!
The standard ePad
The standard ePad is designed for basic electronic signature
capture. It is light-weight and self-powered via a USB port.
This is ePadLink’s standard model and has been
implemented in hundreds of applications and environments
where electronic signature is necessary.
The ePad II
The second generation of electronic signature technology
from ePadLink, ePad II provides increased security and
performance for mission critical applications. Integrating
ePadLink’s semiconductive technology with advanced
features such as user definable report rates (up to 400 RPS),
the ePad II provides higher signature definition and biometric
repeatability. Optimized for use with a passive stylus, the
ePad II is compatible with the IntegriSign Signature Software
Suite and proprietary applications in Windows XP, Vista,
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ePad Product Family User’s Guide
Windows 7, and Windows 8 as well as Windows Server 2003,
2008, and 2012.
The ePad-ink
The ePad-ink allows electronic signature capture with
interactive visual feedback via LCD. It is based on an ITO
resistive touchpad technology. The 3” x 2.2”, 300 d.p.i.
screen is stylish and allows for powerful integration flexibility
in any environment with its bi-directional communications
capability. The ePad-ink has a USB interface.
The ePad-vision
This latest addition to ePadLink’s ePad® Family not only
captures secure, legally-binding esignatures, its large, fullcolor LCD screen enables you to display unique visual images
and text that attract attention and help your customer-facing
representatives cross-sell products and services. Dynamic
functionality lets you display targeted marketing messages
and colorful images, personalize your backgrounds, conduct
customer surveys, have signers scroll through compliance
text, and more. Selectable onscreen check boxes and
response buttons enable you to obtain important customer
information, and make it easy for customers to opt-in to
special offers.
Further information
Further information about ePad signature pads may be found
on our website www.epadlink.com.
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ePad Product Family User’s Guide
Installing your ePad
System requirements for all ePad products
• PC running Windows XP, Vista, Windows 7, or
Windows 8, or a server running Windows Server
2003, 2008, or 2012
• USB port
• Optional:
− Microsoft Terminal Services
− Citrix
Installing your ePad signature pad
• Plug your ePad signature pad into a USB port on
the PC.
• Download the ePad signature pad driver software
and other desired software onto your PC. See Part
II of this manual.
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ePad Product Family User’s Guide
Troubleshooting
Having trouble? Visit our website
http://www.epadsupport.com to view FAQ (Frequently
Asked Questions).
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ePad Product Family User’s Guide
Care and Maintenance
ePadLink ePads are durable and will last for many years.
Proper care and maintenance, however, will better
guarantee the reliability and performance of your ePad
over its lifetime.
The only periodic maintenance your ePad requires is to
keep it clean. A dirty pad surface may interfere with
moving your stylus smoothly across the surface.
Maintain your signature pad properly by following these
guidelines:
1. Never leave the pad exposed to the sun for long
periods of time. If you keep the pad locked in a car
on a hot day, leave a window cracked to help with
ventilation and keep the pad in a carrying case or
shaded area of the vehicle.
2. To clean the pad, follow these guidelines:
a. Use any mild liquid household cleaner or
rubbing alcohol.
b. Apply a small amount of cleaner to a soft, nonabrasive cloth and wipe the pad or sensor.
c. Be sure to wipe all cleaner residue from the
device.
d. Allow the alcohol to evaporate normally.
CAUTION:
1. Do not pour cleaner or alcohol directly onto the
device. Apply the cleaner to a soft cloth first.
2. Do not use De-Natured Alcohol. This will damage
the plastic case.
3. Do not allow liquid to drip inside the unit.
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ePad Product Family User’s Guide
4.
5.
6.
Do not expose the device to extreme cold or heat.
Do not put objects pressing against the signature
pad area when storing the device.
Do not use a ballpoint pen or other sharp objects.
Use only the supplied stylus.
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ePad Product Family User’s Guide
Contact Information
Technical Support
If you have any difficulties installing or using your ePad,
please refer to the section of this User’s Guide that relates
to your problem. If you are still unable to resolve the
problem, please call our Product Support team for
assistance.
The toll free number for technical support is
800-520-3464.
Support FAQs are available at www.epadsupport.com.
Technical support is available Monday through Friday from
8 a.m. – 5 p.m. Pacific Time.
Support via email: support@epadlink.com
When contacting support, please have the following
information available:
• Date and place of purchase
• Brand and model of computer
• Software you use with this product
Mailing Address
650 Cochran Street Suite 5
Simi Valley, CA 93065
800-520-3464
Fax: 805-520-0867
Web
www.epadlink.com
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ePad Product Family User’s Guide
ePad-ink FCC Certification
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesired
operation.
This equipment has been tested and found to comply with
the limits for a CLASS B digital device, pursuant to Part
15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when
the equipment is operated in a residential installation.
This equipment generates, uses, and can radiate radio
frequency energy and if not installed and used in
accordance with the instruction guide, may cause harmful
interference to radio communications. However, there is
no guarantee that this radio interference will not occur in
a particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment on
and off, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
•
Re-orient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
Consult the dealer or an experienced radio-TV
technician for help.
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ePad Product Family User’s Guide
Notice: Any changes or modifications not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment. This
product is equipped with shielded cable. Extension cables,
if used, must be shielded in order to comply with the
emission limits.
CE Conformity
This product has been designed to meet requirements of
CE radiated and conducted emissions, as well as all
related susceptibility standards. Tests confirm this
product meets these requirements.
CB Safety Certification
This product has been tested to
requirements of CB safety standard. *
and
meets
* Only for the products listed as such under “Approvals and certifications” section.
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ePad Product Family User’s Guide
STANDARD END-USER LICENSE
AGREEMENT
END USER SOFTWARE LICENSE
This legal document is an agreement (the “Agreement”)
between you, the end-user, and ePadLink (“ePadLink”).
1.
Grant of License. The software on the accompanying
diskette, CD-ROM or which you have downloaded has been
developed by or licensed by ePadLink (the "Software"). The
Software is licensed, not sold, to you for your use only on
one (1) machine or on a computer file server at a single
location within your internal network for the exclusive
purpose of internal business use in accordance with the
Documentation (as defined below). This license is nonexclusive and ePadLink reserves all rights not expressly
granted to you in this Agreement. This license may be
transferred only in connection with the accompanying
ePadLink product.
2.
License Fee. In consideration of the licenses granted
herein, you must pay the license fee or other consideration
for the Software and the documentation for the Software
(“Documentation”) as set forth in Exhibit A attached hereto.
3.
Ownership of Software. Although you may own the
product in which the Software is originally recorded,
ePadLink retains all right, title and interest in and to the (a)
Software and the Documentation, including all future
enhancements, upgrades, updates and new releases; and
(b) any know-how or any intellectual property contained in
or associated with the foregoing. You acknowledge that the
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ePad Product Family User’s Guide
Software is ePadLink’s property or is duly licensed by
ePadLink from third party developers (“Third Party
Developers”) and contains valuable confidential, unpublished
information developed, acquired or licensed by ePadLink at
great expense, including data processing algorithms,
innovations and concepts. The Software is protected by
copyright and other federal and state laws. You agree to use
your reasonable best efforts to protect the Software from
unauthorized reproduction, distribution, disclosure, use, or
publication.
4.
Copy Restrictions. You may make one (1) back-up
copy of the Software, provided that such back-up copy is not
installed on or used on any computer. Unauthorized copying
of the Software is expressly forbidden.
5.
Use Restrictions. You may not directly or indirectly (i)
reverse engineer, decompile, disassemble or otherwise
attempt to derive the source code of the Software; (ii)
encumber, time-share, rent or lease or assign the rights
granted by this Agreement; or (iii) adapt, translate, localize,
port or otherwise modify any Software or permit anyone to
engage in similar conduct.
6.
Termination. This License is effective until
terminated. This License will terminate automatically without
notice from ePadLink if you fail to comply with any provisions
of the License. Upon termination of this Agreement, all rights
granted to you under this Agreement shall immediately
terminate and revert to ePadLink and you will cease the use
of the Software.
7.
Warranty
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ePad Product Family User’s Guide
7.1 Ownership. ePadLink represents and warrants that it has
obtained all necessary rights in and to the Software
necessary to grant the rights and licenses to you hereunder.
7.2 Performance. ePadLink represents and warrants that for
90 days from the date of sale of product (the “Warranty
Period”) to end-users consistent with the terms of this
Agreement, the Software will perform in accordance with the
specifications and documentation therefore, and that the
specifications and documentation accurately reflect the
operation and use of the most current version of the
ePadLink products, including Updates (as hereinafter
defined), provided to you hereunder.
7.3 Warranty Disclaimer.
EXCEPT FOR THE EXPRESS
WARRANTY SET FORTH ABOVE, EPADLINK AND ANY THIRD
PARTY DEVELOPERS MAKE NO OTHER WARRANTIES
RELATING TO THE PRODUCTS, EXPRESS, STATUTORY OR
IMPLIED, AND EXPRESSLY DISCLAIMS ANY WARRANTY,
INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT,
FITNESS
FOR
A
PARTICULAR
PURPOSE
OR
MERCHANTABILITY EVEN IF EPADLINK HAS BEEN
INFORMED OF SUCH PURPOSE.
8.
Software Maintenance, Development and Support.
a.
Maintenance. In the event of the discovery of any
material failure of the Software to comply with the warranty
of Section 7.2, above, ePadLink’s sole liability and your sole
remedy shall be, at ePadLink’s Option, either: (i) return the
License Fee; or (ii) repair or replacement of the Software;
provided, however that ePadLink received written notice of
such failure within the Warranty Period.
b.
Upgrades, Bug Fixes and New Releases. ePadLink
shall make available to you updates, upgrades, bug fixes and
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ePad Product Family User’s Guide
new versions of the ePadLink Software (collectively,
"Updates") which ePadLink generally releases to its
customers from time to time.
9.
Indemnification.
a.
Infringement Indemnification by ePadLink. ePadLink
shall indemnify, defend and hold you harmless from any
claims, demands, liabilities, losses, damages, judgments,
and all costs and expenses related thereto (including
reasonable attorneys' fees), to the extent resulting from any
claim that the Software, or any portion thereof, or your use
thereof, infringe or violate any copyright, patent, trade
secret, license, or other proprietary right of a third party. In
the event that the Software or any portion thereof is held to
constitute an infringement and its use is enjoined, ePadLink
shall have the obligation to, at its expense, (i) modify the
infringing portion of the Software without impairing in any
material respect the functionality or performance, so that it
is non-infringing, (ii) procure for you at ePadLink’s expense
the right to continue to use the infringing Software or (iii)
replace the Software or portions thereof with equally
suitable, non-infringing software. ePadLink shall have no
liability for any claim of infringement based on (i) use or
combination of any portion of the Software with any products
or software not supplied by ePadLink, if such infringement
would not have occurred without such use or combination,
(ii) use of the Software by you, after having received notice
from ePadLink that the Software infringes the proprietary
rights of a third party, and ePadLink has performed one of
the options in the preceding paragraph, or (iii) use of other
than the latest unmodified version of the Software provided
to you by ePadLink, if the infringement would have been
avoided by the use of such version.
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ePad Product Family User’s Guide
b.
Indemnification
Procedures.
The
indemnification obligation of ePadLink under Section 9a is
conditioned upon the following: (i) you shall promptly notify
ePadLink in writing of any claim of infringement by any third
party; (ii) your giving ePadLink sole control over the defense
and settlement of such third party claim; (iii) you, to the
extent reasonable, cooperating with ePadLink in the defense
or settlement of such third party claim. Your failure to
promptly give notice shall affect ePadLink’s obligation to
indemnify you only to the extent ePadLink’s rights are
materially prejudiced by such failure.
c.
Indemnification of ePadLink. Except for the
foregoing infringement claims, you shall indemnify and hold
harmless ePadLink and any Third Party Developers, their
directors, shareholders, officers, agents and employees
harmless from and against any claims, demands or causes of
action whatsoever, including without limitation those arising
on account of your modification or enhancement of the
Software or otherwise caused by, or arising out of, or
resulting from, the exercise or practice of the license granted
hereunder.
10.
Limitation of Liability.
a.
Consequential
Damages
Waiver.
YOU
ACKNOWLEDGE AND AGREE THAT THE CONSIDERATION
WHICH EPADLINK IS CHARGING HEREUNDER DOES NOT
INCLUDE ANY CONSIDERATION FOR ASSUMPTION BY
EPADLINK OF THE RISK OF YOUR CONSEQUENTIAL OR
INCIDENTAL DAMAGES WHICH MAY ARISE IN CONNECTION
WITH
YOUR
USE
OF
THE
SOFTWARE
AND
DOCUMENTATION. ACCORDINGLY, EPADLINK AND ANY
THIRD PARTY DEVELOPERS SHALL NOT BE LIABLE FOR ANY
LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY
SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL
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ePad Product Family User’s Guide
DAMAGES OF ANY KIND (INCLUDING LOST PROFITS)
REGARDLESS OF THE FORM OF ACTION WHETHER IN
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
PRODUCT LIABILITY OR OTHERWISE, EVEN IF IT HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
b.
Limitation
of
Liability.
SUBJECT
TO
THE
INFRINGEMENT INDEMNIFICATION PROVIDED FOR IN
SECTION 9a OF THIS AGREEMENT, EPADLINK'S AND ANY
THIRD PARTY DEVELOPER’S AGGREGATE LIABILITY TO YOU
UNDER ANY CLAIMS ARISING OUT OF THIS AGREEMENT
SHALL NOT EXCEED THE LICENSE FEES PAID TO EPADLINK
PURSUANT TO THIS AGREEMENT.
11.
Software License Agreement (Europe, Africa And
Middle East) Important Notice To Customers. This product
contains copyrighted computer programs, which are the
inalienable intellectual property of ePadLink. This software is
both integrated within the product and also contained on the
accompanying data carrier. The purchase of this product
from your dealer does not include ePadLink’s Software or
any associated rights of usage. ePadLink grants you, the
user, the right to use the software solely in accordance with
the conditions of this Agreement. By purchasing this product
you agree to the terms of this license.
12.
Third Party Beneficiaries.
This Agreement is an
agreement made expressly for the benefit of any Third Party
Developers and any Third Party Developers shall be third
party beneficiaries to this Agreement. It is the express
intent of ePadLink and you, that each of you intends to
benefit such Third Party Developers by this Agreement to
enable such Third Party Developers to enforce the provisions
of this Agreement. In their enforcement of the provisions of
this Agreement, the Third Party Developers shall be entitled
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ePad Product Family User’s Guide
to all rights, protections and remedies of ePadLink under this
Agreement.
13.
Miscellaneous. This License is governed by the laws
of the United States of America and the State of California.
Your rights and obligations under this Agreement may not be
assigned or assumed without the written consent of
ePadLink. If any of the provisions of this Agreement are
determined to be invalid, illegal, or unenforceable, such
provisions shall be modified to the minimum extent
necessary to make such provisions enforceable, and the
validity, legality, and enforceability of the remaining
provisions of this Agreement shall continue in full force and
effect. This Agreement shall be binding on, and shall inure to
the benefit of, the parties to it and their respective heirs,
legal representatives, and successors. No supplement,
modification, or amendment of this Agreement shall be
binding unless executed in writing by all the parties. This
Agreement and the other documents to be executed to
implement its provisions together constitute the entire
agreement between the parties pertaining to the subject
matter contained in them. No supplement, modification, or
amendment of this Agreement shall be binding unless
executed in writing by all the parties. Should any litigation or
arbitration be commenced between the parties concerning
the rights or obligations of the parties under this Agreement,
the party prevailing in such litigation or arbitration shall be
entitled, in addition to such other relief as may be granted,
to a reasonable sum as and for its attorneys’ fees in such
litigation or arbitration. This amount shall be determined by
the court in such litigation or arbitration or in a separate
action brought for that purpose.
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ePad Product Family User’s Guide
P A R T I I
S O F T W A R E
S I G N A T U R E P A D S
F O R
E P A D
Introduction
There are four types of software used with our ePadLink
electronic signature pads:
•
•
•
•
Universal Installer
pDoc Signer
Integrisign Desktop
eSign Emcee
Further details and download information may be found on
our website www.epadsupport.com.
Universal Installer
This software installs the “drivers” that run on your PC or
server to provide the communication between your
application programs and your ePadLink electronic signature
pad. It is called the Universal Installer because it can install
drivers for all the different models of ePadLink electronic
signature pads. Unless you have a specially configured
installer, you must run the Universal installer on each
computer that has an ePadLink signature pad connected to
it.
pDoc Signer
pDoc Signer is a Windows desktop application program that
provides the capability to capture high resolution digital
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ePad Product Family User’s Guide
signatures from an attached ePad electronic signature pad
and securely embed the signatures, including associated
biometric information, into digital signature fields in your PDF
documents. In addition, pDoc Signer provides the capability
to create new signature fields, size and shape them to the
desired dimensions, and place them anywhere in a PDF
document, without having to use expensive PDF document
applications.
IntegriSign Desktop
IntegriSign Desktop provides the plug-ins that enable
signature capture in popular desktop applications: Microsoft
Word and Excel, and Adobe Acrobat and Reader. After
installing IntegriSign Desktop on your computer, you will be
able to place signature fields into Word, Excel, and PDF
documents and sign them, all from within the application
program.
eSign Emcee
eSign Emcee is a powerful server-based software system
that allows software developers, systems integrators, and
enterprise IT departments to easily incorporate electronic
signatures into existing document-processing work flows. As
a web-based browser solution, eSign Emcee facilitates
electronic signing of document ceremonies (collections of
documents) by different people at different times in different
locations using a variety of signature collection methods:
electronic signature pads, mobile devices (iPads and
iPhones), and click-to-sign with a mouse.
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