Electra Professional Level II / IIe / 120

Electra Professional Level II / IIe / 120
GENERAL INFORMATION
THE FOLLOWING SHOULD BE CONSIDERED WHEN REVIEWING THIS User Guide:
Ø Instructions are provided for Electra Professional and Electra Elite telephones.
When using an Electra Professional telephone, note that:
ANS = Answer, TRF = Transfer, SPKR = Speaker, DNF = Conf,
FNC = Feature, LNR/SPD = Redial.
Ø All operational instructions assume Prime Line Pickup is assigned to intercom dial
tone, Ringing Line Preference is assigned to all telephone, a Call Appearance and
Call Arrival key has been assigned to all mulitline telephones and only a single
tenant has been assigned in the system.
Ø All access codes listed are standard; some may vary based on system assignment.
Ø Access to many features is based on system assignments. Not all features may be
available from your telephone.
Ø Telephones equipped with displays will provide useful call processing information
such as digits dialed, recall indications, feature confirmation, etc.
ANSWERING CALLS
RINGING CALLS
Lift Handset
Converse
NOTE: If additional incoming CO calls are received, the ANSWER key LED will flash.
Pressing the ANSWER key
places the current call on non-exclusive hold and connects you to the next call. Press the flashing LINE KEY to return to
the original call.
RINGING CALLS TO A CALL ARRIVAL KEY
Lift Handset
Converse
VOICE ANNOUNCE CALLS
Ensure MIC is lit
Adjust Speaker volume (up or down) as needed
Respond handsfree
NOTE: The handset may be used at any time during the conversation.
CAMP ON (CALL WAITING)
Receive camp-on tone while on another call:
Replace handset to disconnect current call OR
Press HOLD and hookswitch to converse with the second party
CALL ALERT NOTIFICATION
With a call in progress:
Receive call alert notification
Press HOLD, converse with second party
PLACING CALLS
INTERNAL CALLS
Lift handset
Dial station number or “0” for the attendant OR
Press Feature access key or One Touch key programmed for Direct Station Selection
Voice announce after tone burst or wait for ringing call to be answered
NOTE: When calling a multiline telephone, dialing “1” after the station number will change ringing to voice or voice to
ringing.
NOTE:
To directly access a personal voice mailbox, dial 7 after dialing the station number.
OUTSIDE CALLS
Lift handset
Press idle Outside Line key OR Dial 9
Dial telephone number
Converse
TRUNK QUEUING
After dialing trunk access code or pressing a busy LINE KEY and receiving trunk busy
indication:
Dial Trunk Queue set code 78
Replace handset
NOTE: When line is available, your telephone will ring; lift handset and place call.
LAST CO/PBX NUMBER REDIAL
Lift Handset
Press REDIAL (LNR/SPD)
Dial last number Redial code - *
Converse
STATION/SYSTEM SPEED DIAL
Lift Handset
Press REDIAL (LNR/SPD) and dial Speed Dial Memory Location:
Station
00-19
System
20-99
OR Press Feature Access key or One Touch Key programmed for Station Speed Dial
Converse
SCROLLING SPEED DIAL DIRECTORIES
Press speed dial soft key
SYS – system speed dial
STA – station speed dial
Press up/down soft keys to scroll through all entries
OR
Use the dialpad to enter the first letter of the desired entry then dial *
Press up/down soft keys to scroll
Lift handset or press SOEAKER or press and idle line key to place call
MICROPHONE CONTROL
USING ACCESS CODE
Press FEATURE (FNC)
Dial MIC on/off code 1
NOTE:
Lit MIC LED indicates MIC on
SPEAKERPHONE CALLS
Press SPEAKER (SPKR); LED lights
Ensure MIC LED is lit
Place internal or outside call
Converse
Press SPEAKER (SPKR) to disconnect call.
NOTE: The handset may be used at any time during the conversation.
To resume handsfree operation or to monitor a
call, press SPEAKER (LED lights) and replace handset.
GROUP LISTENING
With call in progress via the handset/headset:
Press SPEAKER; LED lights
Converse. Conversation is heard over the speaker and handset/headset.
Only the handset/headset may be used to respond.
HOLDING CALLS
NON-EXCLUSIVE HOLD
With a call in progress:
Press HOLD
EXCLUSIVE HOLD
With a call in progress:
Press FEATURE (FNC)
Press HOLD
NOTE: To retrieve a held call, press the flashing line key or CONF key (internal calls).
TRANSFERRING CALLS
USING MANUAL DIAL
With an outside call in progress:
Press TRANSFER (TRF)
Dial station number
Announce Call (optional)
Replace handset
USING DIRECT STATION SELECTION (DSS)
With an outside call in progress:
Press TRANSFER (TRF)
Press preprogrammed DSS key
Announce call (optional)
Replace handset
USING INTERNAL LINE
With an outside call in progress:
Press HOLD
Dial station number
OR Press programmed DSS key
Announce call indicating which Line key is being held
Replace handset
NOTE 1: Multiline telephone users can pickup a held line key at their convenience.
CONFERENCE
With a call in progress:
Press CONF
Place second call (internal or external)
Announce conference
Press CONF to establish conference
CALL PARK SYSTEM
Lift handset
Dial Call pickup code 6#
Converse
STATION BUSY/NO ANSWER OPTIONS
AUTOMATIC CALLBACK
TO SET:
When calling a busy multiline telephone:
Dial automatic callback code 0
Replace handset
TO ANSWER:
When both telephones are idle originating telephone rings:
Lift handset
Call is place automatically
CALLBACK REQUEST
TO SET:
When calling a busy or unanswered multiline telephone:
Dial callback request code #
Replace handset
TO ANSWER:
Receive display and/or Feature(FNC) LED indication:
Lift handset
Dial #; request originator is automatically called
Repeat above procedure to respond to additional messages
TONE OVERRIDE
TO SET:
When calling a busy multiline telephone:
Dial Tone override code * to send tone
Wait for signalled party to answer
TO ANSWER:
With call in progress:
Receive tone override signal
Press HOLD
Converse with second party
VOICE OVER
ORIGINATOR:
When calling a busy multiline telephone:
Press FEATURE (FNC)
Dial *
Voice Announce
ANSWER:
Receive voice over signal
Press HOLD
Converse with second party
Press ANSWER to switch between parties.
CO/PBX DIALING OPTIONS
SAVE AND REPEAT
SAVE:
With an originating outside call in progress:
Press FEATURE (FNC)
Dial #; called number is stored
Replace handset
REPEAT:
Lift handset
Press REDIAL (LNR/SPD)
Dial #; call is placed.
AUTOMATIC REDIAL
After originating a busy or unanswered outside call on the handset:
Press SPEAKER
Replace handset
Press FEATURE (FNC)
Press REDIAL (LNR/SPD)
Call is repeatedly dialed until answered, canceled or the maximum number of redial
attempts is reached.
Lift handset when the called party answers
NOTE: Press SPEAKER to cancel
PRIVACY RELEASE
With outside call in progress:
Press FEATURE (FNC)
Dial Privacy Release code 7
NOTE: Once privacy is released, another multiline telephone with the same outside line appearance can enter the
conversation by pressing the appropriate line key.
CALL PICK-UP SYSTEM
Upon hearing ringing at another telephone:
Lift Handset
Dial Call Pickup code:
All Calls
68
CO.PBX Line
6*
Night call pickup
69
Direct
67 + station number
Converse
PAGING
USING ACCESS CODE
Lift handset
Dial paging code:
Internal – 77
External – 75
Page
Wait for Meet-Me answer or replace handset
USING SOFT KEY
Lift handset
Press PAGE soft key
Page
Wait for Meet-Me answer or replace handset
MEET ME ANSWER
Lift handset
Dial Meet-Me answer code:
Internal – 7*
External – 7#
Converse
BACKGROUD MUSIC
Press Feature (FNC)
Dial BGM On/Off code 26
NOTE: A BGM key may be assigned in system programming to set/cancel the Background Music feature.
CALL FORWARD ALL CALLS (CF/A)
TO SET:
Press FEATURE (FNC)
Dial Call Forward All call code 60
Dial destination station number
Press FEATURE (FNC)
TO CANCEL:
Press FEATURE (FNC)
Dial Call Forward All code 69
Press FEATURE (FNC)
NOTE 1: The FEATURE (FNC) LED will flash intermittently when your telephone is in Call forward/DND.
NOTE 2: While set, Call Forward All will override call forward Busy/No Answer setting.
NOTE 3: If Call Forward All and Do Not Disturb are both set, the feature set last is activated.
NOTE 4: A CFA/DND key may be assigned in system programming to set/cancel this feature. When setting Call
Forward All, a destination station must be entered. A lit LED indicates that Call Forward All/DNDis set.
CALL FORWARD BUSY/NO ANSWER (CFB/NA)
TO SET:
Press FEATURE (FNC)
Dial CFBNA code 43
Dial destination station number
Press FEATURE (FNC)
TO CANCEL:
Press FEATURE (FNC)
Dial CFBNA code 44
Press FEATURE (FNC)
NOTE 1: The FEATURE (FNC) LED will flash intermittently when your telephone is in Call forward/DND.
NOTE 2: While set, Call Forward All will override call forward Busy/No Answer setting.
NOTE 4: A CFBNA key may be assigned in system programming to set/cancel this feature. When setting Call
Forward Busy/No Answer, a destination station must be entered. A lit LED indicates that CFBNA is set.
DO NOT DISTURB
USING ACCESS CODE
Press FEATURE (FNC)
Dial DND on/off code 60
Press FEATURE (FNC)
USING SOFT KEY
Press DND soft key to turn DND on/off.
VOLUME CONTROL
OFF HOOK RINGING VOLUME
Lift handset
Dial 60
Dial off-hook ringing volume code 1
Press up or down arrow to set level
Replace handset
RINGING VOLUME
Press SPEAKER
Dial 60
Dial ringing volume code 1
Press up or down arrow to set level
Press SPEAKER
PROGRAMMING
RESETTING FEATURE (FNC) LED
Press FEATURE (FNC)
Dial reset code 99
Press FEATURE (FNC)
NOTE: Resetting the FEATURE (FNC) LED will cancel Call Forward, Do Not Disturb and Callback Request settings.
STATION SPEED DIAL – DIAL ACCESS
Press FEATURE (FNC)
Press REDIAL (LNR/SPD)
Dial speed dial memory location 80-99
Dial trunk access code 9
Dial telephone number to be stored
Press FEATURE (FNC)
FEATURE ACCESS KEYS/ONE TOUCH KEYS
SPEED DIAL – OUTSIDE NUMBERS
Press FEATURE (FNC)
Press REDIAL (LNR/SPD)
Press button to be programmed
Dial 0
Dial trunk access code 9
Dial telephone number to be stored
Press FEATURE (FNC)
SPEED DIAL – INTERNAL NUMBERS AND CODES
Press FEATURE (FNC)
Press REDIAL (LNR/SPD)
Press button to be programmed
Dial 1
Dial extension number to be stored or feature access code to be stored
Press FEATURE (FNC)
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