31027072warrantybooklet3000h_q_ap

31027072warrantybooklet3000h_q_ap
Contents
Chapter 1
Important safety information ............................. 1
Conditions that require immediate action ...................................... 1
General safety guidelines .............................................................. 2
Additional safety information ........................................................ 10
Chapter 2
Lenovo Limited Warranty................................ 13
What this Warranty Covers .......................................................... 13
How to Obtain Warranty Service .................................................. 13
Exchange of a Product or Part ..................................................... 14
Your Additional Responsibilities ................................................... 14
Use of Personal Information ........................................................ 14
What this Warranty Does not Cover ............................................ 15
Limitation of Liability ..................................................................... 15
Dispute Resolution ....................................................................... 15
Other Rights ................................................................................. 16
European Economic Area (EEA) .................................................. 16
Warranty Information .................................................................... 16
Types of Warranty Service ........................................................... 17
Lenovo Warranty Service Summary ............................................ 18
Warranty Service Telephone Numbers ........................................ 18
Chapter 3
Safety and warranty ˙ «_1
Statement ....................................................... 19
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1
Chapter
Important safety information
Note
Please read the following important safety information first.
This information can help you safely use your desktop or notebook personal computer. Follow and retain all
information included with your computer. The information in this document does not alter the terms of your
purchase agreement or the Lenovo™ Statement of Limited Warranty. For more information, refer to “Lenovo
Statement of Limited Warranty”.
Customer safety is important. Our products are developed to be safe and effective. However, personal computers
are electronic devices. Power cords, power adapters, and other features can create potential safety risks that
can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions
included with your product, observe all warnings on the product and in the operating instructions, and review
the information included in this document carefully. By carefully following the information contained in this
document and provided with your product, you can help protect yourself from hazards and create a safer
computer work environment.
Note
This information includes references to power adapters and batteries. In addition to notebook computers,
some products (such as speakers and monitors) ship with external power adapters. If you have such a
product, this information applies to your product. In addition, computer products contains a coin-sized
internal battery that provides power to the system clock even when the computer is unplugged, so the
battery safety information applies to all computer products.
Conditions that require immediate action
Products can become damaged due to misuse or neglect. Some product damage is serious enough that
the product should not be used again until it has been inspected and, if necessary, repaired by an authorized
servicer.
As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions,
you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds
like popping, cracking, or hissing. These conditions might merely mean that an internal electronic component
has failed in a safe and controlled manner. Or, they might indicate a potential safety issue. However, do not take
risks or attempt to diagnose the situation yourself. Contact the Customer Support Center for further guidance.
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Frequently inspect your computer and its components for damage, wear, or signs of danger. If you have
any questions about the condition of a component, do not use the product. Contact the Customer Support
Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if
necessary.
In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with
your product, stop using the product and unplug it from the power source and telecommunication lines
until you can speak to the Customer Support Center for further guidance.
• Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked,
broken, or damaged.
• Signs of overheating, smoke, sparks, or fire.
• Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign
substances on the battery.
• A cracking, hissing, or popping sound, or strong odor that comes from the product.
• Signs that liquid has been spilled or an object has fallen onto the computer product, power cord, or power
adapter.
• The computer product, power cord, or power adapter has been exposed to water.
• The product has been dropped or damaged in any way.
• The product does not operate normally when you follow the operating instructions.
Note
If you notice these conditions with a product (such as an extension cord) that is not manufactured for or
by Lenovo, stop using that product until you can contact the product manufacturer for further instructions,
or until you get a suitable replacement.
General safety guidelines
Always observe the following precautions to reduce the risk of injury and property damage.
Service and upgrades
Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your
documentation. Only use a service provider who is approved to repair your particular product.
Note
Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred to
as options. Replacement parts approved for customer installation are referred to as Customer Replaceable
Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to
install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.
The Off state of a power indicator does not necessarily mean that voltage levels inside a product are
zero. Before you remove the covers from a product equipped with an ac power cord, always make sure
that the power is turned off and that the product is unplugged from any power source. If you have any
questions or concerns, contact the Customer Support Center.
Although there are no moving parts in your computer after the power cord has been disconnected, the
following warnings are required for your safety.
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Danger
Hazardous moving parts.Keep fingers and other body parts away.
Attention
Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer
cool before opening the cover.
Static electricity prevention
Static electricity, although harmless to you, can seriously damage computer components and options.
Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or CRU,
do not open the static-protective package containing the part until the instructions direct you to install it.
When you handle options or CRUs, or perform any work inside the computer, take the following precautions to
avoid static-electricity damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the
edges. Never touch exposed circuitry.
• Prevent others from touching components.
• When you install a static-sensitive option or CRU, touch the static-protective package containing the part to
a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds.
This reduces static electricity in the package and your body.
• When possible, remove the static-sensitive part from the static-sensitive packaging and install the part without
setting it down. When this is not possible, place the static-sensitive packaging on a smooth, level surface
and place the part on it.
• Do not place the part on the computer cover or other metal surface.
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Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer.
The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other
countries, the suitable types shall be used accordingly.
Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that
can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Always route power cords so that they will not be walked on, tripped over, or pinched by objects.
Protect power cords and power adapters from liquids. For instance, do not leave your power cord or power
adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short
circuit, particularly if the power cord or power adapter have been stressed by misuse. Liquids also can cause
gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can
eventually result in overheating.
Always connect power cords and signal cables in the correct order and ensure that all power cord connectors
are securely and completely plugged into receptacles.
Do not use any power adapter that shows corrosion at the AC input pins or shows signs of overheating (such
as deformed plastic) at the ac input or anywhere on the power adapter.
Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating
or where the power cord appears to have been damaged in any way.
Extension cords and related devices
Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use
are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are
used, the load should not exceed the power strip input rating. Consult an electrician for more information if you
have questions about power loads, power requirements, and input ratings.
Plugs and outlets
If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or
corroded, do not use the outlet until it is replaced by a qualified electrician.
Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity;
otherwise, unstable voltage might damage your computer, data, or attached devices.
Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet.
This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you
cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the
outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load
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should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have
questions about power loads and branch circuit ratings.
Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the
equipment. Do not fully extend power cords in a way that will stress the cords.
Be sure that the power outlet provides the correct voltage and current for the product you are installing.
Carefully connect and disconnect the equipment from the electrical outlet.
External devices
Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer
power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait
at least five seconds after the computer is shut down to disconnect external devices.
Batteries
All personal computers manufactured by Lenovo contain a non-rechargeable coin cell battery to provide power
to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable
battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your
product have been tested for compatibility and should only be replaced with approved parts.
Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the
metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly
according to instructions included in the product documentation.
Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent”
from the battery pack or coin cell. If your battery is damaged, or if you notice any discharge from your battery or
the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the
battery manufacturer.
Batteries can degrade when they are left unused for long periods of time. For some rechargeable batteries
(particularly Lithium Ion batteries), leaving a battery unused in a discharged state could increase the risk of a
battery short circuit, which could shorten the life of the battery and can also pose a safety hazard. Do not let
rechargeable Lithium-Ion batteries completely discharge or store these batteries in a discharged state.
Heat and product ventilation
Computers generate heat when turned on and when batteries are charging. Notebook computers can generate
a significant amount of heat due to their compact size. Always follow these basic precautions:
• Do not leave the base of your notebook computer in contact with your lap or any part of your body for an
extended period when the computer is functioning or when the battery is charging. Your computer produces
some heat during normal operation. Extended contact with the body could cause discomfort or, potentially,
a skin burn.
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• Do not operate your computer or charge the battery near flammable materials or in explosive environments.
• Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation.
These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other
flexible surface. Never block, cover, or disable these features.
You should inspect your desktop computer for dust accumulation at least once every three months. Before
inspecting your computer, turn off the power and unplug the computer’s power cord from the electrical outlet;
then remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, you
should also examine and remove dust from the inside of the computer including heat sink inlet fins, power
supply vents, and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid
operating your computer within 2 feet of high-traffic areas. If you must operate your computer in or near a hightraffic area, you should inspect and, if necessary, clean your computer more frequently.
For your safety and to maintain optimum computer performance, always follow these basic precautions with
your desktop computer:
• Keep the cover closed whenever the computer is plugged in.
• Regularly inspect the outside of the computer for dust accumulation.
• Remove dust from vents and any perforations in the bezel. More frequent cleaning might be required for
computers in dusty or high-traffic areas.
• Do not restrict or block any ventilation openings.
• Do not store or operate your computer inside furniture, as this might increase the risk of overheating.
• Airflow temperatures into the computer should not exceed 35˚C (95˚F).
• Do not use non-desktop air filtration devices.
Operating environment
The optimal environment in which to use your computer is 10°C-35°C (50°F-95°F) with humidity ranging between
35% and 80%. If your computer is stored or transported in temperatures less than 10°C (50°F), allow the cold
computer to rise slowly to an optimal operating temperatures of 10°C-35°C (50°F-95°F) before use. This process
could take two hours in extreme conditions. Failure to allow your computer to rise to an optimal operating
temperature before use could result in irrearable damage to your computer.
If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.
Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and microwave
oven away from your computer because the strong magnetic fields generated by these appliances can damage
the monitor and data on the hard disk drive.
Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on
or in the computer or an attached device, a short circuit or other damage might occur.
Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.
CD and DVD drive safety
CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or otherwise physically damaged, it
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is possible for the disc to break apart or even shatter when the CD and DVD drives are in use. To protect against
possible injury due to this situation, and to reduce the risk of damage to your machine, do the following:
• Always store CD and DVD discs in their original packaging.
• Always store CD and DVD discs out of direct sunlight and away from direct heat sources.
• Remove CD and DVD discs from the computer when not in use.
• Do not bend or flex CD and DVD discs, or force them into the computer or their packaging.
• Check CD and DVD discs for cracks before each use. Do not use cracked or damaged discs.
Electical current safety information
Danger
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
• To prevent possible shock hazard, do not use your computer during a lightning storm.
• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
• Connect all power cords to a properly wired and grounded electrical outlet.
• Connect to properly wired outlets any equipment that will be attached to this product.
• When possible, use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire, water, or structural damage.
• Disconnect the attached power cords, telecommunications systems, networks, and modems before you
open the device covers, unless instructed otherwise in the installation and configuration procedures.
• Connect and disconnect cables as described in the following table when installing, moving, or opening
covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
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Lithium battery notice
Caution
Danger of explosion if battery is incorrectly replaced.
When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by
the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Do not:
• Throw or immerse into water
• Heat to more than 100˚C (212˚F)
• Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Modem safety information
Caution
To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety
precautions, such as:
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
Laser compliance statement
Some personal computer models are equipped from the factory with a CD-ROM drive or a DVD-ROM drive.
CD-ROM drives and DVD-ROM drives are also sold separately as options. CD-ROM drives and DVD-ROM
drives are laser products. These drives are certified in the U.S. to conform to the requirements of the Department
of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser
products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical
Commission (IEC) 60825-1 and CENELEC EN 60 825-1 for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the following handling instructions.
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Caution
Use of controls or adjustments or performance of procedures other than those specified herein might
result in hazardous radiation exposure.
Do not remove the drive covers. Removing the covers of the CD-ROM drive or DVD-ROM drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive or DVD-ROM
drive.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the
following statement.
Danger
Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments,
and avoid direct exposure to the beam,
Power supply statement
Never remove the cover on a power supply or any part that has the following label attached.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
There are no serviceable parts inside these components. If you suspect a problem with one of these parts,
contact a service technician.
Data safety
Do not delete unknown files or change the name of files or directories that were not created by you; otherwise,
your computer software might fail to work
Be aware that accessing network resources can leave your computer vulnerable to computer viruses, hackers,
spyware, and other malicious activities that might damage your computer , software, or data. It is your
responsibility to ensure that you have adequate protection in the form of firewalls, antivirus software, and antispyware software and keep this software up to date.
Cleaning and maintenance
Keep your computer and workspace clean. Shut down the computer and then disconnect the power cord
before cleaning the computer. Do spray any liquid detergent directly on the computer or use any detergent
containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the
computer surfaces.
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Additional safety information
Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation.
LSOLW-00 05/2005
Your Additional Responsibilities
Selection of Operation Environment
Select a dry and clean workplace with sufficient sunlight and excellent ventilation, and provide the computer
equipment with the power socket with fine grounded cable to meet your requirement.
Set the monitor and screen to be on the even level
with or slightly lower level than your line of sight
Adjust the elevation of the monitor to a comfort
angle of view
Keep your wrists in a comfort and relaxed position
Keep your forearms on the even level with the
desktop
Keep your feet on the floor steadily
1. To avoid unexpected failure, pay attention to ensure the computer to operate within the scope of environmental
specifications and:
Adaptability index for product operation environment
Adaptability for power supply
220V ±22V, 50Hz ±1Hz
Operating temperature
Relative operation humidity
Storage & transportation temperature
10˚C - 35˚C
35% - 80%
-40˚C - 55˚C
Relative humidity for storage & transportation
Atmosphere pressure
20% - 93% (40˚C)
86 kPa - 106 kPa
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Warning
It will cause irremovable failure when the computer is powered on immediately after it is moved from the
environment with low temperature to the operating temperature, so make sure your computer to restore
for more than 2 hrs under the operating temperature.
2. Select appropriate operating desks and seats and adjust their height to ensure your forearms are parallel with
the floor while operating the keyboard and mouse, and your eyes are basically on the same level with the
monitor, as well as ensure that your thighs are basically parallel with the floor and your feet can be placed on
the floor steadily. Furthermore, you may also choose backrest-adjustable seats to enhance your comfort.
Warning
Incorrect posture or keyboard used for too much may cause physical injury.
3. Avoid facing the screen for too much with the same posture. It is recommended to change your posture
frequently and move your eyes away from the monitor from time to time, which will help you maintain a relax
posture and reduce visual fatigue. Furthermore, take break for a moment or relax every some time (such as
1 hour) to help you eliminate your physical fatigue.
Warning
Watching the screen of the display for a long time may lead to your visual fatigue or even damage
eyesight.
4. Avoid direct sunlight or other strong light to irradiate the computer, especially to avoid the reflection of the
screen of the display caused by the direct irradiation to the display and the effect on your vision. If the
computer is next to the window, take shading measures when the computer is used.
5. Both its mainframe and monitor will eradiate heating while the computer operates. Both the mainframe and
the monitor are equipped with corresponding heating eradiation vents, and the system failure or damage
may occur once these vents are blocked. Hence, ensure that the computer system is placed at a place with
well ventilation and unblocked heating eradiation. It is recommended that the host, monitor and other objects
be 5cm away from each other at least.
Warning
Must fully remove the dustproof shield (if provided) to facilitate the heating eradiation and ventilation
when the computer is running or before the power supply of the computer is completely switched off.
6. Keep the computer away from objects or environments with electromagnetic interference (EMI) such as
magnets, working mobile phones and electrical appliances.
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Chapter
Lenovo Limited Warranty
This Lenovo Limited Warranty applies only to Lenovo hardware products you purchased for your own use and
not for resale. This warranty may sometimes be referred to as the “Statement of Limited Warranty” (SOLW) in
other documents from Lenovo.
What this Warranty Covers
Lenovo warrants that each hardware product is free from defects in materials and workmanship under normal
use during the warranty period. The warranty period for the product starts on the original date of purchase
specified on your invoice unless Lenovo informs you otherwise in writing. The warranty period and type of
warranty service that apply to your product are designated below under the section titled “Warranty Information.”
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES
OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES APPLY ONLY
TO THE EXTENT REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION ON DURATION
MAY NOT APPLY TO YOU.
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you may obtain warranty service by
contacting Lenovo or an approved service provider. Each of them is referred to as a "Service Provider." A list of
Service Providers and their telephone numbers is available at www.lenovo.com/support/phone.
Warranty service may not be available in all locations and may differ from location to location. Charges may
apply outside a Service Provider's normal service area. Contact a local Service Provider for location-specific
information.
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem determination and resolution procedures
specified.
Your Service Provider will attempt to diagnose and resolve your problem over the telephone or through remote
assistance. Your Service Provider may direct you to download and install designated software updates.
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Some problems can be resolved with a replacement part that you install yourself (such as keyboard, mouse,
speaker, memory, hard disk drive, or port replicator), called a "Customer Replaceable Unit" or "CRU." If so,
your Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through your application of software updates,
or with a CRU, your Service Provider will arrange for service under the type of warranty service designated for
the product under the section titled "Warranty Information."
If your Service Provider determines that it is unable to repair your product, your Service Provider will replace it
with one that is at least functionally equivalent.
If your Service Provider determines that it is unable to either repair or replace your product, your sole remedy is
to return the product to your place of purchase or to Lenovo and your purchase price will be refunded.
Exchange of a Product or Part
When the warranty service involves the exchange of a product or part, the item your Service Provider replaces
becomes Lenovo's property and the replacement becomes yours. All removed items must be genuine and
unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent
to the item replaced. The replacement assumes the warranty status of the replaced item.
Before your Service Provider exchanges a product or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under warranty service;
2. ensure that the product is free of any legal obligations or restrictions that prevent its exchange; and
3. obtain authorization from the owner to have your Service Provider service a product that you do not own.
Your Additional Responsibilities
Where applicable, before service is provided, you agree to:
1. follow the service request procedures that your Service Provider specifies;
2. backup or secure all programs and data contained in the product;
3. provide your Service Provider with all system keys or passwords and sufficient, free, and safe access to
your facilities to permit the terms of this warranty to be fulfilled; and
4. ensure that all information about identified or identifiable individuals ("Personal Data") is deleted from the
product or that, with respect to any remaining Personal Data you did not delete, you are in compliance with
all applicable laws.
Use of Personal Information
If you obtain service under this warranty, Lenovo will store, use and process information about your warranty
issue and your contact information, including name, phone numbers, address, and e-mail address. Lenovo will
use this information to perform service under this warranty and to improve our business relationship with you,
such as to conduct internal reviews of the efficiency of the warranty service we provide to you. We may contact
you to inquire about your satisfaction regarding our warranty service or to notify you about any product recalls
or safety issues. We may also provide this information to entities acting on our behalf to accomplish these
purposes.
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What this Warranty Does not Cover
This warranty does not cover the following:
• uninterrupted or error-free operation of a product;
• loss of, or damage to, your data;
• any software programs, whether provided with the product or installed subsequently;
• failure or damage resulting from misuse, accident, modification, unsuitable physical or operating environment,
natural disasters, power surges, or improper maintenance by you;
• any third party products, including those that Lenovo may procure and provide with or integrate into the
Lenovo product at your request; and
• any technical or other support, such as assistance with "how-to" questions and those regarding product setup and installation.
This warranty is voided by removal or alteration of identification labels on the product or its parts.
Limitation of Liability
Lenovo is responsible for loss of, or damage to, your product only while it is 1) in your Service Provider's
possession or 2) in transit in those cases in which the Service Provider is responsible for the transportation.
Neither Lenovo nor your Service Provider is responsible for any of your data including confidential, proprietary,
or personal data contained in a product. You should remove and/or backup all such information from the
product prior to its service or return.
Circumstances may arise where, because of a default on Lenovo's part or other liability, you may be entitled to
recover damages from Lenovo. In each such instance, regardless of the basis on which you are entitled to claim
damages from Lenovo (including fundamental breach, negligence, misrepresentation, or other contract or tort
claim), except and to the extent that liability cannot be waived or limited by applicable laws, Lenovo is liable for
no more than the amount of actual direct damages suffered by you, up to the amount you paid for the product.
This limit does not apply to damages for bodily injury (including death) and damage to real property and tangible
personal property for which Lenovo is required by law to be liable.
This limit also applies to Lenovo's suppliers, resellers, and your Service Provider. It is the maximum for which
Lenovo, its suppliers, resellers, and your Service Provider are collectively responsible.
UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS
LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY
CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES,
INCLUDING LOST PROFITS, BUSINESS REVENUE, GOODWILL, OR ANTICIPATED SAVINGS. SOME
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Dispute Resolution
If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or Sri Lanka, disputes arising out of or
in connection with this warranty shall be finally settled by arbitration held in Singapore and this warranty shall be
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governed, construed and enforced in accordance with the laws of Singapore, without regard to conflict of laws.
If you acquired the product in India, disputes arising out of or in connection with this warranty shall be finally
settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be held in accordance with the
Arbitration Rules of Singapore International Arbitration Center ("SIAC Rules") then in effect. Arbitration in India
shall be held in accordance with the laws of India then in effect. The arbitration award shall be final and binding
for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law.
All arbitration proceedings shall be conducted, including all documents presented in such proceedings, in the
English language, and the English language version of this warranty prevails over any other language version in
such proceedings.
Other Rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE OR JURISDISCTION TO JURISDICTION. YOU ALSO MAY HAVE OTHER
RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH LENOVO. NOTHING IN THIS
WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL
LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED
BY CONTRACT.
European Economic Area (EEA)
Customers in the EEA may contact Lenovo at the following address: Lenovo Warranty & Service Quality Dept.,
PO Box 19547, Inverkip Road, Greenock, Scotland PA16 9WX. Service under this warranty for Lenovo hardware
products purchased in EEA countries may be obtained in any EEA country in which the product has been
announced and made available by Lenovo.
This Lenovo Limited Warranty is available in other languages at www.lenovo.com/warranty.
Warranty Information
Product or Machine Type
Country or Region of Purchase
Warranty Perio
Type of Warranty Service
Desktop: 8822, 8823
Indonesia, Malaysia,
1 year parts, 1 year labor
1, 2, 4
Singapore, Thailand
If required, your Service Provider will provide repair or exchange service depending on the type of warranty
service specified for your product and the available service. Scheduling of service will depend upon the time of
your call, parts availability, and other factors.
A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without
charge for:
a. parts and labor during the first year of the warranty period (or a longer period as required by law); and
b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider
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will charge you for any labor provided in performance of the repair or replacements(s) in the second and third
year of warranty period.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for you to install. Most CRUs are easy to install
whereas others may require some technical skill and tools. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time upon request. You may request that a
Service Provider install some CRUs under one of the other types of warranty service designated for your product.
Installation of external CRUs (such as mice, keyboards, or monitors) is your responsibility. Lenovo specifies in
the materials shipped with a replacement CRU whether the defective CRU must be returned. When return is
required, 1) return instructions, a prepaid return shipping label, and a container are included with the replacement
CRU, and 2) you may be charged for the replacement CRU if your Service Provider does not receive the
defective CRU within thirty (30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You
must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some
products, certain repairs may require your Service Provider to send the product to a designated service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with
shipping arranged by your Service Provider. You are responsible for disconnecting the product. A shipping
container will be provided to you for you to return your product to a designated service center. A courier will pick
up your product and deliver it to the designated service center. Following its repair or exchange, the service
center will arrange the return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated service
center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your Service Provider
specifies, (prepaid unless specified otherwise) the product suitably packaged to a designated location. After the
product has been repaired or exchanged, it will be made available for your collection. Failure to collect the
product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the
product will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise.
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Lenovo Warranty Service Summary
Warranty Summary Information - Desktop
Product / Machine Type
Desktop 8822, 8823
Applicable Countries
Indonesia, Malaysia, Singapore, Thailand
Type of Warranty Service
Customer Replaceable Unit Service, On-site Service, Depot
Service
Warranty Period
1 year on parts, 1 year on labor
Warranty Coverage
On-site Service is available within a 30 km, by road, radius of
designated repair centres in designated cities, with Customer
Carry In Service outside these areas.
Call Centre
Customers may place service requests between 9:00 am to
6:00 pm, Monday to Friday.
On-site Service
On-site service will be provided between 9:00 am to 6:00 pm
on the Next Business Day.
International Warranty
International Warranty is not offered on this product.
This Lenovo Warranty Service Summary is to be read in conjunction with the Lenovo Limited Warranty. For a full
explanation of your warranty entitlements, please also read the Lenovo Limited Warranty card or visit at
www.lenovo.com/warranty. In the event of any overlap between this Lenovo Warranty Service Summary and
the Lenovo Limited Warranty, the terms in this Lenovo Warranty Service Summary will prevail.
Warranty Service Telephone Numbers
The phone numbers provided below are correct as at time of printing and are subject to change without notice.
For the latest warranty service contact telephone number in a country please contact Lenovo, or your reseller in
your country.
• Singapore: 800 6012 047
• Malaysia: 1800 18 2388
• Indonesia: 001 803 0601 2003
• Thailand: 1800 060 087
A list of Service Providers and their telephone numbers is available at www.lenovo.com/support/phone.
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3
Chapter
Statement
Thanks for using Lenovo products.
Carefully read all documents shipped with your computer before you install and use the product for the first time
for better use of it. If you fail to operate the product according to instructions and requirements in all the
manuals included with your computer, or operate the product inappropriately for reasons such as
misunderstanding, Lenovo (Beijing) Co., Ltd. will not be responsible for any loss caused except those arising
from the installation and operations carried out by Lenovo professional service staff.
Lenovo (Beijing) Co., Ltd. has performed strict collation for all the manuals included with your computer, but we
cannot guarantee that it has no mistake and omission.
To provide better service, Lenovo (Beijing) Co., Ltd. reserves the right to improve and/or modify the products
and software programs described in all the manuals included with your computer and the content of the manual
at any time without additional notice.
All the manuals included with your computer is provided to help you use Lenovo products appropriately, but it
does not represent any description of the software/hardware configuration for the product. For the configuration
of the product, refer to related contract (if any), product packing list for the product or consult the distributor for
the product sales.
The content of all the manuals included with your computer is protected by copyright laws and rules. All the
manuals included with your computer may not be reproduced or transcribed by any means, or transmitted
through wired or wireless network in any form, or translated into any language without prior written permission
of Lenovo (Beijing) Co., Ltd. Copyright ©2006 Lenovo (Beijing) Co., Ltd. All rights reserved.
The software interface and hardware configuration involved in all the manuals included with your computer
depends on the actual configuration of the computer you purchase.
Welcome to contact us for any inconsistency between the product and all the manuals included with your
computer. For the latest information or any questions or comments, contact or visit Lenovo website:
Service website: http://www.lenovo.com
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Lenovo is trademarks of Lenovo (Beijing ) Co., Ltd.
Microsoft is the registered trademark of Microsoft.
Microsoft WindowsXP is the WindowsXP-registered trademark of
Microsoft Corporation.
Intel Inside is the registered trademark of Intel.
AMD, the AMD logo, AMD Athlon and AMD Opteron are
trademarks or registered trademarks of Advanced Micro Devices,
This is description of trademarks or registered trademarks of Lenovo and its partners.
Other registered trademarks mentioned in all the manuals included with your computer belong to the specific
company respectively.
All rights reserved.
All the manuals included with your computer is protected by copyright laws. Any part of all the manuals included
with your computer may not be reproduced or copied by any means without prior written permission of Lenovo
(Beijing) Co., Ltd.
Names or marks of certain companies mentioned in all the manuals included with your computer or this document
are only used to state trademark rights, and they will not necessarily indicate that related software or hardware
is included. The concrete configuration of the product depends on the description of packing list.
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