All togethernow
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::: Products and services that make life e asier
All together now
Welcome
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How can we
make life simpler?
You may be surprised!
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1
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Contents
One-stop shop
Smartphone services make life easier
4
6
contents
Smartphone services user guides
: : Call Diversion
8
: : Call Minder
11
: : Call Restriction
21
: : Call Track
22
: : Second Line
25
: : Call Waiting
26
: : Caller Display
28
: : Dual Number
30
: : FaxAbility
31
: : Hotline
33
: : Reminder Call
34
: : 3 Way Calls
36
Getting the right phone
38
For help and information
40
Information and pricing in this brochure are correct as at 30 November 2004 and are subject to change.
Refer to telecom.co.nz for most current pricing. Pricing in this brochure applies to residential customers only.
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 5
Welcome
This booklet has details on how to use your new Smartphone service.We also introduce
a whole range of ways Telecom can help you manage your calls, time and costs more easily
and efficiently.
The right phone can make keeping in touch so much easier. Check out the models on page
38 – buying one is as easy as 123.
To find out more about our products and services, or to access Smartphone tutorials, call
Telecom Service Express on 0800 000 000 or visit telecom.co.nz. If your enquiry can’t be
resolved through these channels call us on 123.
3
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Te l e c o m , t h e o n e - s t o p s h o p
4
Telecom, the
one-stop shop
With our huge range of
home and Internet services,
we can put together the
perfect communications
solution for you. You have the
freedom to choose whichever
services you need.
: : Anytime
: : SKY Digital Start Up
With our Anytime plans, a single monthly price
includes your home line rental and lets you enjoy
reduced rates on national and home-to-NZ mobile
calls*, no matter what time of the day or night
you call. There’s no peak or off-peak for national
and home-to-NZ mobile calling, so you have the
freedom to call any time you like.
Add SKY Digital Start Up to your Telecom home
line service for a great price, and the added
convenience of one bill. You can enjoy crystal
clear reception on news, views and information
from around the world.
Only available to Telecom home line customers
who have all their direct dial calling with Telecom,
and excludes Quick Call customers.
: : Xtra Broadband
Xtra Broadband gives you fast Internet access,
plus you can surf the Internet and talk on the
phone at the same time.
Visit xtra.co.nz/jetstream for more information.
*For more information, or to sign up visit
telecom.co.nz/anytime or call us on 123.
: : Mobile
: : $3 weekends and weeknights
If one of our Anytime plans doesn’t suit you, you
can still make the most of our $3 weekends and
weeknights, which means you pay no more than
$3* for any national call you make up to two hours
l
k
h (
d
No matter who you are or what you’re into, we
want to make life easier for you to get amongst
it. As one of New Zealand’s biggest mobile services
providers, we’re constantly moving forward to
ensure you’re getting the most from us.
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ensure you re getting the most from us.
long on weeknights (6pm to 8am, Monday to
Friday) and weekends (6pm Friday to 8am Monday).
For details of our full range of mobile products
and services visit telecom.co.nz/mobile
* Applies to direct dial voice calls from your home phone.
Does not include 059, Quick Call, calling card calls or calls
to or from mobile phones.
For other calling options and plans, please visit
telecom.co.nz/calling
: : Enjoy low rates on other services
Telecom offers great value on a range of services
you can enjoy at home. If you have your home
line rental and all your direct dial calling with
Telecom, you can be sure of getting the SKY
Digital Start Up and Xtra services above at great
low rates.
Visit telecom.co.nz/athome to find out more
about any of these services.
5
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6
: : Want to be accessible even when
you’re on the phone, out and about
or surfing the net?
: : Want to track your costs and
manage charges?
[>]
Smartphone services
[>]
Managing
the demands
on your phone
It can be a lot easier
handling and managing
calls with add-on services
that turn your Telecom home
phone into a Smartphone.
Here are just some of the
ways that they can help:
[>]
[>]
Call Diversion will divert your calls to another
landline or mobile number, or to an answering
service.
Call Minder is a 24/7 answer service that
takes messages from up to five linked Telecom
phones including your home phone and
mobile. When you activate the Call Forward
function your callers can press 0 on their
touch-tone phone to forward their call to
another number of your choice.
Call Waiting lets you know when there’s
another caller trying to get through.
[>]
[>]
[>]
Call Restriction gives you control over who
can make chargeable calls.
Dual Number helps reduce your costs by
providing two numbers on the one line.
FaxAbility puts your phone on one number
and your fax on another – both on the same
line but with different ringtones.
: : Want to get together without
leaving home or the office?
[>]
[>]
Call Track helps allocate call costs to family
members or flatmates.
Dual Number provides your own private
number for important calls.
3 Way Calls gets you together with people in
2 other locations.
: : Need a helping hand?
: : Want your calls taken care of?
[>]
[>]
Call Minder is the complete 24/7
message service.
C ll Di
i
ill di
ll
h
Reminder Call transforms your phone into an
alarm clock and memory jogger.
H li
di l
b
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[>]
Call Diversion will divert your calls to another
number or an answering service.
[>]
[>]
: : Need to manage your time?
[>]
[>]
[>]
It can cost surprisingly little to
[>]
enjoy extra Smartphone services.
[>]
check out
Caller Display shows the number of who’s
calling, so you can choose whether to take
the call.
3 Way Calls let people in three different
locations share a conversation.
Call Minder can take a message if you’re too
busy to answer the call.
Call Diversion helps you keep in touch even
when you’re away from home.
Call Track is perfect for flatting situations. It
allocates call costs and saves you having to
sort your phone bill.
Hotline dials a pre-set emergency number
for you.
Call Minder is your personal message service.
Please note: Smartphone services are available in most areas
for an additional monthly charge. Some services may not be
available or are limited due to area network constraints and
incompatability with other products and services. Telecom
requires 30 days’ notice of cancellation for Smartphone
services.
You’ll find more information and terms
and conditions for each of these services
on the following pages. Alternatively, please visit
telecom.co.nz/smartphone, call Telecom
Service Express on 0800 000 000 or if your
enquiry can’t be resolved through these
channels call us on 123.
7
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8
If you’re away from home or the office a lot,
you might like to consider Remote Diversion
which allows you to divert your Telecom home
phone from virtually any location.
: : To program your Call Diversion
numbers
1
Dial 181, followed by any number from
161 to 169, then the number you want
to divert calls to, then press the # key –
for example 181 161 123 4567 # or for
a toll call 181 161 0 3 123 4567 #.
Note you can’t program a number that
has more than 14 digits.
Immediate Call Diversion diverts all calls
immediately to your pre-selected number.
2
Listen for the dial tone – the number
is now programmed.
Diversion if Not Answered operates after
about 10 seconds of the call coming in.
A recorded message lets the caller know
the call is being diverted.
3
Hang up, or continue to program
more numbers.
Call Diversion
: : Your Call Diversion options
Call Diversion
Take your Telecom home phone
with you and stay in touch
while you’re on the move.
For more information including how to set
up and use Call Diversion, call 0800 000 000
and enter Quick Code 7621 or go online at
telecom.co.nz/calldiversion
Choose one of five types of Call Diversion
(note not all options are available everywhere
– check with Telecom first).
[>]
[>]
[>]
[ ]
Diversion if Busy diverts calls to your
pre-selected number if the line is engaged.
M ltiple Call Di ersion is ideal for people
: : Want to change a number?
It’s easy – just follow the same process and
allocate a new number to a code. Programming
a ne Call Di ersion n mber a tomaticall
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[>]
: : Have your calls follow you
when you’re not at home
That’s the beauty of Call Diversion, which
automatically re-directs incoming calls to a
number of your choice – another landline, or
a mobile phone. That way you can stay in touch
while you’re on the move.
: : How Call Diversion works
Call Diversion is easy. You allocate a three-digit
code to each of up to nine numbers you
regularly divert to. When you want to divert
your calls, you simply dial the relevant code
– and if you wish, stay on the line while the
number is automatically dialled for you to
check. From then on, all calls are diverted to
the new number until you cancel Call Diversion.
[>]
Multiple Call Diversion is ideal for people
who receive a lot of calls. It diverts up to
20 incoming calls at a time with Immediate
Call Diversion.
Home to Mobile Divert redirects incoming
calls from your Telecom home phone to
your New Zealand mobile so you don’t miss
calls, even when you’re out and about.
Call Diversion also works with a second number
which allows calls to be received on the second
number while the main number is diverted.
: : Will Call Diversion work for you?
Call Diversion requires a touch-tone phone
and is available in most areas.
a new Call Diversion number automatically
cancels the original one.
: : To divert your c alls
1
Dial the relevant code for the number you
want to divert to (ie. 161, 162, 163 etc).
2
Wait for the confirmation tone
(long-short-long).
3
If you want to confirm the diverted number,
stay on the line. It will automatically be
dialled for you to check.
4
All incoming calls will now be diverted to
that number until you cancel Call Diversion.
You can still make calls from your phone,
but the normal dial tone will be replaced with
the confirmation tone.
9
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10
Call Diversion
: : To c ancel Call Diversion
If you’re calling from overseas:
1
Lift the handset and wait for the longshort-long confirmation tone.
1
Dial the international access code of the
country you’re calling from.
2
Dial 160 and hang up.
2
Dial 64 83 83 215 (in some countries you
may need to dial 64 830 83 215).
Follow the normal Call Diversion steps.
International calling charges apply.
: : To use Remote Diversion
If you’re away from home in New Zealand:
3
If you have a second number, you can still
receive calls on that number while calls to your
main number are diverted.
: : Remember...
The applicable call charges will apply to calls
which are directed to a mobile phone, or to a
landline outside your local calling area.
If you’re calling from outside the local calling
area or from a mobile phone, applicable call
charges apply.
1
Dial 083215.
2
Enter your area code.
3
Enter your phone number.
4
Enter your PIN.
: : Your Call Diversion options
5
Follow the normal Call Diversion steps.
If you’d like to set up or change your
Call Diversion option, call us free on 123.
NOTE not all options are available everywhere.
don’t
forget
You need to turn Call
Diversion off when you get back home
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Call Minder
: : Your complete 24/7
message service
Call Minder
Out and about – or just too
busy to take a call? Call Minder
is a flexible way to manage
calls and messages.
For more information including how to
set up and use Call Minder, call 0800 000 000
and enter Quick Code 7619 or go online at
telecom.co.nz/callminder
Call Minder is a great way to keep in touch, no
matter where, or how busy you are. It’s your
24/7 answering service that takes messages
when you’re out and about or on the phone.
When you activate the Call Forward function
your callers can press 0 on their touch-tone
phone to forward their call to an alternative
number of your choice. Call Minder can manage
messages on your Telecom home phone plus
you can link up to four other Telecom numbers
to your Call Minder mailbox. This could include
your mobile, your holiday house or even your
work number. By linking your Telecom phone
numbers to the same Call Minder mailbox you
can collect all your messages at once, from
almost any touch-tone phone. You can even
set it up to have Message Alerts sent to your
text-capable Telecom mobile, which lets you
know that a message has arrived in your Call
Minder mailbox.
: : How Call Minder works
When you don’t answer any of your linked
phones, callers are diverted to Call Minder.
They then hear either a standard greeting or
your own personal greeting asking them to
leave a message or press 0 to forward the call.
When you’re ready to listen to your messages,
you simply dial in to Call Minder from home,
or almost any touch-tone phone, anywhere in
the world. Call Minder will tell you the time
and date you received the message, and from
there you’re in control. You can repeat, save,
delete, rewind, pause and fast forward messages.
11
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Call minder
: : Will Call Minder work for you?
Call Minder requires a touch-tone phone
and is available in most areas. Calls from
your Telecom home or other residential
phone to check your messages are free.
Call charges may apply for calls from your
mobile, a payphone, your work phone, from
overseas or from any other phone which is
not your Telecom home phone.
: : To get Call Minder working for
the first time from your home or
work phone
1 Dial 083210. Wait for your ‘mailbox
number’ to be repeated to you (your area
code – without the zero – followed by your
phone number, eg. 4 123 4567).
2
You will be prompted to enter your
starter PIN.
3
E
PIN
hi h i h
[>]
You are prompted to set up Pager
Notification (this is optional).
Once you’ve set up Call Minder, you can change
your mailbox name, personal greeting, PIN and
the number of rings as often as you like.
If you have requested a different PIN to access
your Call Minder mailbox from each linked
phone, you will need to set up a PIN from each
phone individually.
If you have requested the same greeting on all
your linked phones, you only need to record
your greeting once, otherwise you will need to
record a greeting from each phone.
If you have chosen to have only one greeting,
you still need to call into your mailbox from
each phone to activate the mailbox. You can
do this by calling 083210 from your home and
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starter PIN.
3
Enter your starter PIN – which is the same
as your phone number, eg. 4 123 4567.
4
You will be prompted to change this PIN.
5
Enter a new PIN. You will be prompted
to have either PIN-protected access
(this means you enter your PIN every time
you check your messages) or have no PIN
(this will allow you to access your messages
from any of your linked phones without
entering a PIN. You will still need a PIN
to access messages from another phone).
Calls from your
holiday house phones, by calling #00 from
your mobile, or by dialling 08320 0000 and
entering each mailbox number (your area code
– without the zero – followed by your phone
number, eg. 4 123 4567 or 25 123 4567).
: : To get Call Minder working
for the first time from your
mobile phone
1
Dial #00 SND.
2
Set up your new PIN and decide whether
to have PIN-protected access (if you set
up your home or work phone first, then
that PIN will automatically apply to your
mobile phone – unless you have requested
a different PIN from each phone).
3
You are prompted to set up your
personal greeting.
4
Follow the voice prompts to record your
personal greeting.
note If you set up your mobile phone first, then that
PIN will automatically apply to this phone (unless
you have requested a different PIN for each phone).
home or holiday
home phone to
check your
[>]
You are prompted to set up your
personal greeting.
messages are
free
[>]
[>]
Follow the voice prompts to record your
personal greeting.
Follow the voice prompts to record your
name (this labels your mailbox).
13
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Call minder
14
5
Follow the voice prompts to record your
name (this labels your mailbox).
6
You are prompted to set up Pager
Notification (this is optional).
7
You’re now at the Main Menu, follow the
voice prompts.
Once you’ve set up Call Minder, you can change
your mailbox name, personal greeting, PIN and
the number of rings as often as you like.
: : To name your mailbox
Remember to name your mailbox from each
linked phone with your own or your company’s
name. That way you’ll know you’ve reached the
right number when you access your Call Minder
mailbox – these names are also the first message
callers hear if you use a Standard Greeting.
: : To choose or change your PIN
When you first purchase Call Minder or at any
time in the future you can choose whether to
have the same PIN for all the phones in your
Call Minder group or you can have a different
PIN from each phone.
Remember to choose a PIN that’s easy for you
to remember but not part of your home phone
number or obvious to others – it must be
between 4 and 10 digits long. Keep it secret,
so no one else can access your mailbox or listen
to your messages.
1
From the Main Menu, press 3 for Personal
Options and 2 for PIN.
2
Press 2 again, and enter your PIN.
3
Press #.
4
Press 1 if you’re happy with your PIN,
or 2 to re-enter it.
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1
From the Main Menu, press 3 for
Personal Options and 1 for Greetings.
2
Press 3 for Name Recording.
3
Record your name, then press #.
4
Press 1 to listen to your name,
2 to save it and 3 to re-record it.
: : To access Call Minder
from now on
1
Choose a PIN
that’s easy for
you to remember
remember
Dial 083210 from your home or work
phone or dial #00 SND from your mobile
phone, and wait for your mailbox name to
be repeated to you.
2
Enter your PIN.
3
Press #. You’re now at the Main Menu.
: : To record your greeting
When you first purchase Call Minder or at
any time in the future, you can choose to have
the same greeting apply to all of your phones
linked to Call Minder or different greetings from
each phone.
You may want to have a different greeting
on your mobile phone from your home phone
and another greeting on your holiday house
or work phone.
These are the greetings callers will hear when
you can’t answer the phone. You have up to
one minute for the greeting, and can use either:
[>]
[>]
A Personal Greeting, which you record
yourself to encourage people to leave you
a message, or
A Standard Greeting – that’s the mailbox
name you’ve already recorded. Call Minder
tells callers you’re not available and asks
them to leave you a message.
15
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Call Minder
16
1
From the Main Menu, press 3 for Personal
Options and 1 for Greetings.
2
Press 1 for a Personal Greeting and
record your greeting after the tone,
or 2 for a Standard Greeting and follow the
voice prompts.
3
4
Press # when you’ve finished recording
your greeting.
Press 1 to listen to your greeting,
2 to save it or 3 to re-record it.
: : To turn Call Minder back on
1
From the Main Menu, press 3 for Personal
Options and 3 for Ringing Options.
2
Choose the number of rings
(between 0 and 9).
NOTE Depending on your Call Minder set-up,
you may need to press 1 before pressing # to
turn Call Minder on.
: : To listen to your messages
: : To set the number of times you
want the phone to ring
You can choose the number of times your
phone will ring before Call Minder answers
(you have between 0 and 9 rings). If you choose
0, you won’t hear the phone ring – callers will
be immediately diverted to Call Minder.
You can listen to your messages from almost
any touch-tone phone, anywhere in the world.
Call charges may apply if you’re clearing
messages from any phone other than your
Telecom home phone e.g. a mobile.
If you’re listening to messages from your own
Telecom home phone, you’ll hear a three-
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 19
p
1
From the Main Menu, press 3 for Personal
Options and 3 for Ringing Options.
2
Enter the number of rings
(between 0 and 9).
Call Minder will answer your mobile phone
if you haven’t answered after 20 seconds.
You can change this to 10, 30 or 40 seconds.
Just call *123 from your mobile to arrange it.
: : To turn Call Minder off
1
2
world
second beeping sound when you pick up the
phone if you have new messages. On your
mobile, you can choose how you want to be
notified of new messages, simply call *123 and
all your options will be explained to you.
1
From the Main Menu, press 1 to listen to
your messages.
2
While you’re listening you can:
Get help at any time
Press 0
Repeat the message
Press 1
Save the message
Press 2
From the Main Menu, press 3 for Personal
Options and 3 for Ringing Options.
Delete the message
Press 3
Scan your messages
Press 6
Press # to turn Call Minder off.
Rewind the message 10 seconds Press 7
You can listen to your messages from
almost any touch-tone phone in the
y
NOTE Depending on your Call Minder set-up,
you may need to press 1 before pressing # to
turn Call Minder off.
Pause the message
(press 8 to restart)
Press 8
Forward through the message
Press 9
for 10 seconds – or to skip the
date and time before a message
17
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Call Minder
18
Skip to the next message
Press #
3
Enter your PIN, then press #.
Help
Press 0
4
Now you’re at the Main Menu.
Go back a step
Press *
Find out when the message
was received, while you’re
listening to it
Press 11
New messages are kept in your mailbox for six
weeks – if you don’t save or delete messages,
once they are over six weeks old they re-enter
your mailbox as new messages.
Messages can be saved for 20 days. When
messages are 20 days old they will reappear
at the beginning of your new messages, this is
so you can decide to resave them or delete
them. You must listen to the complete message
before you can resave or delete.
In total your mailbox can hold up to 40
three min te messages (both ne and sa ed
: : If you’re calling from overseas
1
Dial the international access code of the
country you’re calling from.
2
Dial 64 83 83210.
3
Wait for the greeting, enter your mailbox
number then press #.
4
Enter your PIN, then press #.
::
To leave a message in your
own mailbox
To leave a message for yourself, your family
or your business colleagues:
1
From your phone, dial 08320 0000.
2
Leave a message then hang up.
code, for example 04 123 4567, or 027 123
4567. After confirming the number, Call
Forward is turned on.
Then simply change your greeting to let your
callers know they can press 0 to forward their
call to you.
You may return to the menu at any time to
change the Call Forward number programmed
in, or to turn Call Forward on or off. When you
access the menu, the last entered Call Forward
number is announced to you. You can choose
to accept the number (which turns on Call
Forward with that number), change the number,
or turn the Call Forward option off.
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 21
three-minute messages (both new and saved
from all phones). It’s important to clear your
messages regularly – otherwise callers will find
your mailbox is full.
: : Deleted by mistake?
If you delete a message by mistake – don’t
hang up. Just choose ‘listen’ from the Main
Menu and your deleted message will be
played again.
: : To check your messages
from another phone
1
2
Dial 083210 and wait for the greeting.
(If the phone you’re calling from already
has Call Minder or another Smartphone
service, press *).
Enter your mailbox number (your area
code – without the zero – followed by your
phone number) then press #.
: : To activate call forwarding
When you activate Call Forward your callers
can choose to leave a message or press 0 on
their touch-tone phone to forward their call
to an alternative number of your choice. You
can change the number, or turn this feature on
and off to suit your needs.
1
From the Main Menu, press 3 for
‘personal options’.
2
Press 3 for ‘Call Forward to another number’.
3
Press 4 to set up Call Forward to
another number.
4
Follow the voice prompts.
The first time you enter this menu you will be
prompted to enter the number you want to
forward calls to. The number must begin with
a zero, and include the area or mobile network
remember
With Call Minder you can
access your mailbox from
virtually any touch-tone phone
19
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20
Call Minder
How much?
Calls forwarded from Call Minder to a mobile
phone or a landline outside your local calling
area will be charged to your Telecom residential
account. Calls transferred to a mobile phone
will be charged at the applicable per minute
rate. Calls transferred to another landline outside
your local calling area will be charged at the
applicable national calling rates.
If you are not able to access the ‘Call Forward’ option in
your mailbox menu, call 123 and ask about our latest Call
Minder with a full range of features.
: : To link your telecom mailboxes
By linking your Telecom phones to the same Call
Minder mailbox you can collect all your messages
at once, from almost any touch-tone phone. To
find out more or to link your mailboxes call 123.
: : To have message alerts
sent to your text-capable
telecom mobile
You can have Message Alerts sent to your
text-capable Telecom mobile whenever a new
message arrives in your Call Minder mailbox.
You choose the times you want Call Minder
to send you a Message Alert by setting up
an alert timetable for the week and weekend.
For example, you might want Call Minder to
alert you to new messages from 8am to 6pm
during the week and from 12 noon to 5pm
during the weekend.
1
2
From the Main Menu, press 3 for Personal
Options.
Press 3 for Message Waiting Notification
or Ringing Options.
3
Press 2 for Message Waiting Notification
to a Mobile phone or pager.
4
Follow the voice prompts.
When you receive a Message Alert on your
mobile phone, it will look like this:
Telecom Message Alert: Please call (landline
number) and press * at the greeting.
You have (##) urgent messages and (##)
new messages.
: : Tips
[>]
[>]
Ring 083210 for easy access to your
new messages.
Remember to change your PIN for
security reasons.
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 23
Call Restriction
: : Control who makes
chargeable calls
Call Restriction
Call Restriction gives you control over who can
make chargeable calls from your Telecom home
phone. It’s a great way to manage your phone
bills, and you can turn it on and off whenever
you like.
: : How Call Restriction works
Stop unauthorised
calls being made from
your Telecom home phone.
For more information including how to
set up and use Call Restriction, go online at
telecom.co.nz/callrestriction
Call Restriction is controlled with a four-digit
PIN. When Call Restriction is turned on, a
confirmation tone tells you it’s activated.
When you want to make a chargeable call,
simply turn Call Restriction off.
: : Will Call Restriction work
for you?
Call Restriction requires a touch-tone phone.
Note it doesn’t prevent incoming collect calls.
: : To get Call Restriction working
1
Dial 1880 followed by your
four-digit PIN.
2
Wait for the confirmation tone
(long-short-long), then hang up.
3
From now on chargeable calls can’t
be made from the phone.
: : To turn Call Restriction off
1
Dial 1881 and your PIN.
2
Wait for the confirmation tone
(long-short-long), then hang up.
3
Now you can make chargeable calls.
: : Remember...
[>]
Call Restriction doesn’t prevent incoming
collect calls.
21
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 24
22
: : Allocate the costs of your calls
Call Track
Tired of sorting out your monthly Telecom
phone bill?
Call Track
Makes sorting out your Telecom
account easy and efficient.
Let Call Track take care of it for you! Call Track
allocates the costs of calls, so you can easily
sort out who pays for which calls.
If you live in a flat, work from home or have
lots of people making calls, Call Track is a great
way to allocate costs to individual people.
If you’re in business, Call Track is ideal for
assigning phone costs to projects, departments,
suppliers or individual clients.
: : How Call Track works
For more information including how to
set up and use Call Track, go online at
telecom.co.nz/calltrack
Anyone who makes a chargeable call or sends
a fax from a Call Track phone has to first enter
a unique Call Track Number. At the end of the
month, your Telecom bill is sub-totalled by the
[>]
Call Track Optional: callers have the choice
of entering a Call Track Number, pressing
#, or waiting for four seconds before the
call is connected.
: : Will Call Track work for you?
Call Track requires a touch-tone phone. It’s
compatible with most fax machines and
modems that let you program a pause into
the auto dialler.
Chargeable calls include national, international,
0900 calls and calls to mobile phones and pagers.
Call Track doesn’t work with the following
Telecom services: Operator Assisted calls,
Directory Assistance, Direct Connect, Telecom
Calling Card, Price Required calls or 0161
international calls.
A Call Track Number is not required to access
voicemail/Call Minder. Applicable charges
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 25
Call Track Numbers and descriptions you’ve
assigned to them. Unallocated calls and charges
for line rental, maintenance and other services
(including Call Track) are shown separately.
for these services will not be sorted on the
Telecom bill.
Call Track may not be available in your area
– contact Telecom for more information.
: : Your Call Track options
Call Track options for Telecom residential
customers include:
[>]
Call Track’s the easy
way to keep
track
of lots of people making
lots of calls
[>]
Call Track Mandatory: callers must enter a
Call Track Number. If after three attempts
no number is entered or the wrong number
is entered, the call is disconnected.
Private Call Track: callers are prompted
to enter a PIN (rather than a Call Track
Number). If after three attempts the correct
PIN is not entered, the call is disconnected.
: : To get Call Track working
Everyone who will use Call Track chooses a
Call Track Number between one and four digits
long or up to five digits long for business.
This number is used for making chargeable calls.
[>]
Whenever you make a chargeable call or
fax, you’re prompted by either a voice or
tone prompt (three short beeps) to key in
your Call Track Number. Once the number
is confirmed, the call is connected. (Note
you don’t need to wait for the prompt to
finish to enter your number.)
23
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 26
24
[>]
Call Track
[>]
If you enter an incorrect number, you’re
prompted to try again. You have three
chances to get the number right before the
call is disconnected.
[>]
At the end of the month, your Telecom bill
is sub-totalled by your Call Track Numbers
and the names or descriptions you’ve
assigned to them. Unallocated calls and
charges for line rental, maintenance and
other services (including Call Track) are
shown separately.
[>]
[>]
If you’ve chosen Call Track Optional, you
can press the # key any time during or after
the Call Track prompt to bypass the service
and connect the call or fax immediately.
[>]
If you’ve chosen Call Track Mandatory,
everyone must enter a Call Track Number
when making calls or sending faxes.
If you’ve chosen Private Call Track, each
person chooses a four-digit Call Track PIN
instead of a Call Track Number. This PIN
doesn’t appear with their name on the bill,
so they have increased security.
If you’d like to change descriptions,
Call Track Numbers or PINs, or add another
person to Call Track, call us free on 123 if
you are a residential customer or 126 if you
are a business customer. The changes should
be made within 24 hours.
: : Remember...
[>]
Call Track is a great way to help sort out
your phone bill – however, the account
holder is still the person responsible for
paying the whole Telecom bill.
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 27
Second Line
: : Free up your phone
Second Line
Freedom to use the phone
when you need to.
Sometimes it seems everyone wants to use
the phone at once. Take the pressure off with
an extra phone line with a separate number.
Your Second Line could be dedicated to Internet
or fax use, or be a separate number for your
home business.
You pay a fixed monthly charge and your local
calls are free.
For more information on Second Line,
go online at telecom.co.nz/secondline
25
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26
Call Waiting
: : Know when you’ve got
another c all
Call Waiting
Never miss an important call.
For more information including how to
set up and use Call Waiting, call 0800 000 000
and enter Quick Code 7620 or go online at
telecom.co.nz/callwaiting
If you’re already on the phone, Call Waiting
lets you know if someone else is trying to
get through to your Telecom home phone.
Then it’s up to you – you can:
1
Finish your first call and hang up – the
phone will ring with the second call.
2
Answer the second call while you put your
first caller on hold, then switch between
the two calls.
3
Leave the second call unanswered.
If you have a handy service like Call Minder
(page 11), you can let the
second call go through to your personal
message service.
: : To get Call Waiting working
1
If you’re on a call and a second call comes
in, you’ll hear four beeps. (The caller will
hear only the ringing tone, so you have
plenty of time to answer).
2
To go from one call to another, press the
‘flash’ or ‘recall’ button on your phone.
You can switch between the two calls as
often as you like by pressing the ‘flash’
or ‘recall’ button.
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 29
: : How Call Waiting works
: : Don’t want to be interrupted?
If you’re on a call and a second call comes in,
you’ll hear four beeps. To go from one call to
another, simply press the ‘flash’ or ‘recall’ button
on your phone.
If you don’t want to be interrupted by other
calls, you can suspend the Call Waiting beeps,
either before or during a call.
1
If you don’t want to be interrupted by other
calls, you can suspend Call Waiting. This lasts
for the duration of the call, then automatically
switches back to Call Waiting.
You can turn Call Waiting
off
*
at any time. Just dial
5 2
Suspend Call Waiting lasts for the duration
of the call, then automatically switches
back to Call Waiting.
2
: : Will Call Waiting work for you?
All you need is a touch-tone phone. If you have
a phone and fax operating on the same line,
we recommend using Dual Number (page 30)
or FaxAbility (page 31) instead.
Before a call, dial *52 then the number
you want.
During a call, excuse yourself briefly,
press the ‘flash’ or ‘recall’ button then *52.
You can continue your conversation
without interruption.
27
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28
Caller Displ ay
: : See who’s c alling before
you answer
Caller Display
Shows you the number of
who’s calling – puts you in control.
Caller Display lets you see the phone numbers
of incoming calls to your Telecom home
phone before you answer them – giving
you total control.
You can choose to answer the call with an
appropriate response, get someone else to
answer it, or if you’re busy and have a service
like Call Minder (page 11), let the call go through
to your personal answering service.
: : How Caller Display works
For more information including how to set
up and use Caller Display, call 0800 000 000
and enter Quick Code 7622 or go online at
telecom.co.nz/callerdisplay
All you need is the Caller Display service
from Telecom and either a compatible phone
with a display screen or a special display unit.
You can check out some of the latest models
: : To get Caller Display working
All you need is the Caller Display service
from Telecom and either a compatible phone
with a display screen or a special display unit.
1
After two rings, the phone number of the
incoming call appears in the display.
2
Caller Display keeps a record of a certain
number of calls you’ve missed, as long as
the phone has rung twice or more. Caller
Display equipment generally stores up to
30 numbers, along with the date and time
of each call.
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 31
on page 42. To order visit telecom.co.nz/phones,
call 123 or you can purchase one from most
Telecom retail outlets. After two rings, the
phone number
of the incoming call appears in the display.
Caller Display even keeps a record of a certain
number of calls you’ve missed, as long as the
phone has rung twice or more.
: : Remember...
[>]
[>]
: : Will Caller Display work for you?
Caller Display isn’t available in all areas –
contact Telecom for more information.
Caller Display doesn’t show the phone
numbers of all calls – people can choose to
withhold their number from Caller Display
and some calls received from some landlines
payphones, mobile phones and from
international callers won’t be displayed.
You must comply with the Privacy Act 1993
and any code of practice issued under that
act that applies to you. Caller Display
information should be used only to:
[>]
[>]
[>]
Potentially identify the calling party.
Call back a phone number displayed
or stored in your display equipment.
If you collect the information for any other
reason, you do so in accordance with the
Privacy Act.
29
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30
: : One line, two numbers
: : Will Dual Number work for you?
Dual Number is a great way to make sure you
can always receive important calls, faxes and
any other communications.
Dual Number requires a touch-tone phone.
You can check out some of the latest models
available from Telecom on page 38.
Dual Number
: : For example:
Dual Number
For the important calls that
must get through.
: : How Dual Number works
[>]
Dual Number provides you with two phone
numbers on a single Telecom home phone
line – so you can reserve your second number
for selected people who need to be able to
get through.
[>]
Your first number can be used with other
great Telecom services such as Call Minder
(page 11), Call Diversion (page 8) and Call
Waiting (page 26).
For more information on Dual Number,
go online at telecom.co.nz/dualnumber
If you don’t want to be disturbed you can
divert calls made to your main number to
Call Minder to take messages. Meanwhile,
your second number stays free for those
important or urgent calls.
If you operate phone, fax and data on
one phone line, you can divert calls made
to your first number to Call Minder and
still receive fax or data calls on your
second number.
Fa x A b i l i t y
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 33
FaxAbility
Makes receiving faxes easy
and automatic.
For more information on FaxAbility,
go online at telecom.co.nz/faxability
: : Two numbers on one line
: : How FaxAbility works
Get FaxAbility and you’ll have separate numbers
for your phone and fax on just one Telecom
home phone line.
Your fax machine recognises the ringing tone
of an incoming fax and automatically accepts
it – so there’s no need to go to your machine
and press Start. It also lets you know the
difference between a fax and a phone call
with two different ringing tones. However,
as FaxAbility uses only one phone line, you
won’t be able to make calls and send a fax
at the same time.
It’s cost-effective and great with other
Smartphone services such as Call Minder –
so if you’re receiving a fax and someone calls,
they’ll automatically be diverted to your
mailbox to leave a message.
With FaxAbility, for a small charge, you have
the option of having your fax number listed
separately in the White Pages®.
: : Will FaxAbility work for you?
FaxAbility is compatible with most new fax
machines and most answering machines.
However, if your fax machine isn’t compatible,
that’s easily fixed with a decoder which you
can buy from most major electrical retailers.
31
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32
To get FaxAbility installed you need an existing
Telecom home phone line. However, it’s
incompatible with some other services and
may not be available in your area, so check
with Telecom first.
: : Remember...
[>]
[>]
Fa x A b i l i t y
: : To get FaxAbility working
Your fax machine needs to be turned on
at all times.
[>]
[>]
When someone sends you a fax, your fax
machine recognises its ringing tone and
automatically accepts it – there’s no need
to go to your machine and press Start.
FaxAbility has two different ringing tones,
so you’ll know whether you’re receiving a
fax (Burr – Burr) or a phone call (Burr Burr
– Burr Burr).
[>]
As FaxAbility uses only one phone line, you
won’t be able to make calls and send a fax
at the same time.
Call charges may apply for outgoing faxes.
If you want, for a small charge you can
have your fax number listed in your
local White Pages®. Call us on 123 for
more details.
FaxAbility allows you to have
separate
numbers for your phone
and fax on the same line
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 35
: : Your helping hand
: : Remember...
Hotline is a helping hand when you need it
most, and a great service for sick people, older
people or people living alone.
[>]
[>]
Hotline
: : How Hotline works
Hotline
Simple, effective reassurance for
people who live alone.
For more information including
how to set up and use Hotline, go online
at telecom.co.nz/hotline
You choose a neighbour, relative or friend
who agrees to be your Hotline, and Telecom
programs their number to your Telecom home
phone line.
When you’re making normal calls, start
dialling within eight seconds so you don’t
accidentally activate your Hotline service.
The applicable call charges will apply for
calls to mobile phones or landlines outside
your local calling area.
If you ever need help urgently, all you have
to do is remove the handset and after eight
seconds the Hotline number is dialled
automatically. Your Hotline person should know
immediately what the call means, even if you’re
unable to speak.
33
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34
: : To get Reminder Call working
Reminder Call
1
For example, for a call at 7.15am,
dial 184 0715, and for a call at 6pm
dial 184 1800.
Reminder Call
We’ll wake you in the
morning and make sure you
don’t miss the flight.
For more information including how to
set up and use Reminder Call, go online at
telecom.co.nz/remindercall
Dial 184, followed by a four-digit
24-hour time for your Reminder Call.
NOTE you can only program Reminder Call
to ring you within the next 24 hours.
2
Wait for the confirmation tone
(long-short-long) and hang up.
3
When the time arrives, your phone rings
for 30 seconds. Pick up the handset to
cancel the call.
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 37
: : Always remember appointments
Now you’ll always remember those important
appointments! Reminder Call turns your
Telecom home phone into an alarm clock
and a memory jogger all in one.
: : To c ancel Reminder Call before
the time you’ve set
1
Dial 185.
2
Wait for the confirmation tone
(long-short-long) then hang up.
: : How Reminder Call works
: : Will Reminder Call work for you?
Just program in the time you want the Reminder
Call. When the time arrives, your phone rings
for 30 seconds and you simply pick up the
handset to cancel the call. If you don’t answer,
Reminder Call rings back every minute up to
four more times. If you’re on the phone when
the call comes through, it tries again five
minutes later – if the phone’s still engaged,
the Reminder Call is cancelled.
Reminder Call requires a touch-tone phone.
You can check out some of the latest models
available from Telecom on page 38.
Use it as a tool when your
memory
needs jogging
35
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 38
36
: : Will 3 Way Calls work for you?
3 Wa y C a l l s
3 Way Calls require a touch-tone phone. The
person who starts the call is charged the
applicable call charges for calls to the second
and third locations.
3 Way Calls
: : To get 3 Way Calls working
1
Gets everyone together
at the same time.
2
3
For more information including how
to set up and use 3 Way Calls, go online at
telecom.co.nz/3waycalls
4
Dial the first person’s number and wait
for them to answer.
Press the ‘recall’ or ‘flash’ button on
your phone and listen for the interrupted
dial tone.
Dial the third person’s number. When they
answer, you and the third location can talk
privately before you press the ‘recall’ or
‘flash’ button to connect all three locations.
If the third person doesn’t reply or is
engaged, press the ‘recall’ or ‘flash’ button
twice to go back to the original call.
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 39
: : Talk to two people at the same time
3 Way Calls are a great way to talk to lots of
other people without leaving home or the office.
It allows people in three different locations
to share the same call – ideal for family gettogethers, social calls to friends and associates
and business conference calls.
: : How 3 Way Calls work
To make a 3 Way Call, you first call the second
location, then press the ‘recall’ or ‘flash’ button
on your Telecom home phone and dial the third
location. When they answer, you and the third
location can talk privately before you press the
‘recall’ or ‘flash’ button to connect all three
locations. The third location can be removed
any time by pressing the ‘recall’ or ‘flash’
button briefly.
: : To disconnect the third person
during the call, but keep the
original call going
1
Press the ‘recall’ or ‘flash’ button briefly.
: : To disconnect the c all
1
To disconnect the entire call, hang up.
2
To remove either the second or third person
from the call, ask them to hang up.
With three of you on the
line you can catch up on
: : Remember...
The person who starts the call is charged the
applicable call charges.
a lot of news easily and
efficiently
37
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38
: : FP203 Caller
Display Phone
Getting the right phone
: : DSS2415 (DSS2405)
Digital Cordless Caller
Display Phone
Getting the right
phone can make
life simpler
DSS2405
Packed with
features including:
[>]
[>]
The right phone can make keeping in touch so
much easier. And when you buy a phone from
us, you can be sure you’re getting great
technology for a good price.
We have a range to choose from, including
stylish and functional bench-top and wallmounted phones or convenient cordless models.
Check out our full range and latest pricing online
at telecom.co.nz/phones or by calling 123.
[>]
[>]
[>]
Packed with features
including:
[>]
One touch speed dialling
[>]
Keeps the details of your last 99 calls
DSS2415
Long range – up to 1km with excellent call
clarity even when you’re in the garden!*
Option to have multiple handsets
Speaker phone on handset for hands-free
operation wherever you like
Personal phone book and Caller Display with
name identification – no need to remember
phone numbers
16 individual ringtones – personalise
your ringtones and identify friends and
family when they call
[>]
Hands-free speaker phone lets you do
other things while you talk
: : Buying a home phone is
as easy as 123 . . .
[>]
Caller Display capability (page 28) – see
who’s calling before you answer and greet
them personally, or check who has called
when you’ve been out
ll
d
d
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 41
: : Panasonic
KX-TCD432NZ
COMBO
Digital Cordless
Caller Display
: : Uniden WDECT 2315
(wdect2305) Digital
Cordless Caller
Display Phone
all available
in silver
[>]
[>]
[>]
[>]
[>]
[>]
[>]
Phone available
in white
WDECT2305
Packed with
features including:
[>]
WDECT2315
Longer range – up to 600 metres*
with excellent call clarity and security
Option to have multiple handsets.
20 individual ring tones – personalise your
ringtones and identify friends and family
when they call
Personal phone book (up to 100 numbers)
and Caller Display with name identification
Handset to handset communication – if
you have two handsets they can be used
as “walkie talkies” to communicate between
two rooms in the house
Packed with
features including:
[>]
[>]
[>]
Multiple handsets (2 handsets included)
Personal phone book (up to 20 numbers)
with caller identification by ringtone
and display (20 individual ringtones)
Long battery life – up to 10 hours talk
time with a single charge
[>]
Call Minder message waiting indicator –
if you use Call Minder (page 11) you can
see at a glance when a message is waiting
12-month warranty
Purchase is easy – you don’t have to pay
straight away, your new phone can be
delivered to your door and the cost charged
to your Telecom account.
To get your choice of phone, just call 123
or order online at telecom.co.nz/phones
* Range may vary depending on environmental
or topographical conditions.
You will need Telecom’s Caller Display service
to enjoy the features listed for each phone.
Caller Display is available for an additional
monthly charge on your Telecom account.
Caller Display is not available in all areas and
the phone number may not be displayed in
some situations.
39
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40
Fo r h e l p a n d i n f o r m at i o n
: : The White Pages®
For help and
information
Mobile
It’s a goldmine of information. Check the
contents on page 2. You may well find the
information you need is already in your hands.
Free minutes
7601
Unbilled calls
7608
Outstanding balance
7607
: : Online @ telecom.co.nz
Bill options
7605
You can find out more about our products,
services and specials online at telecom.co.nz.
Call Plans
7623
Fly Buys
: : Call 123
If you need to talk to someone, 123 is the
number to call.
To register your Fly Buys number
Smartphone services
Busy line check
: : Telecom Service Express
for fast answers
When you want information about your
Telecom home or mobile account, and fast,
Telecom Service Express is the best place to
get it. One quick call to 0800 000 000 will give
you quick access to a whole host of information
7611
7624
Call Minder
7619
Call Waiting
7620
Call Diversion
7621
Caller Display
7622
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 43
g
q
g
you quick access to a whole host of information
and services.
Do you have loved ones
living away? Make it
easy
for them to call with a
Home 0800 number. Call 123
or visit telecom.co.nz
Just dial 0800 000 000, enter your personal
PIN, then enter a Quick Code and go straight
to the information you want (you don’t have
to wait for the voice prompts to finish).
National/International
National Call Plans
7616
International call specials
7617
World clock
7614
Country or area codes
7615
Peak/Off-peak calling hours
7618
Billing
Outstanding balance
7602
: : Call us
Unbilled calls
7606
Last payment date/amount
7609
If you need to talk to someone, the number
to call is:
Date of last or next bill
7610
Request a Direct Debit form
7603
018
120
*123
123
0800 22 55 98
to find a phone number
to log faults
from your mobile
for residential enquiries
for Xtra account enquiries
41
16142 All Together 7-0 pd.fh11 3/12/04 10:17 AM Page 44
Stockcode 67776
Printed Dec 04
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