Installation Instructions and User Guide Rio Thermostatic Surface Mounted Shower Valve with

Installation Instructions and User Guide Rio Thermostatic Surface Mounted Shower Valve with
Installation Instructions
and User Guide
Rio Thermostatic Surface
Mounted Shower Valve with
Adjustable Riser
Models covered: RO2 SHXAR C
Please keep this booklet for future
Reference.
Installer, when you have read these
instructions please ensure you leave them
with the user.
Contents
Thank you for choosing Bristan, the UK’s leading taps and showers expert. We have
designed this product with your enjoyment in mind. To ensure that it works to its
full potential, it needs to be fitted correctly. These fitting instructions have been
created to give you all of the information you need and, if you need any further help,
please do not hesitate to give us a call on 0844 701 6273.
Important Safety Information …………………………………………………………. 3
General Information ……………………………………………………………………….. 4
Product Features ……………………………………………………………………………. 5
Specifications …………………………………………………................................... 6
Dimensions ………………………………………………………................................ 6
Pack Contents ………………………………………………………………………………..
7
Installation Requirements ………………………………………......................... 8-11
Flow Regulators ………………………………………………………………………........ 12-13
Prior to Installation ………………………………………………………………………… 14
Installation ………………………………………………………………………................. 15-18
Shower Valve ……………………………………………………………………………… 15-16
Adjustable Riser ..………………………………………………………………………. 17-18
Operation ……………..........…………………………………………………………………. 19
Commissioning ……………………………....……………………………………………… 20
Maintenance …………………………….....…………………………………………………. 21-22
Map of Hard Water Regions in the UK …………………….......................... 23
Troubleshooting ……………………………………........…………………………………. 24-25
Guarantee ……………………………………............………………………………………. 26-27
Service Policy ………………………………..............……………………………………. 27
2
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Important Safety Information
• Please read these instructions thoroughly and retain for future use.
• All products manufactured and supplied by Bristan are safe provided they are installed,
used correctly and receive regular maintenance in accordance with these instructions.
• If you are in any doubt about your ability to install this product safely you must
employ the services of an experienced qualified plumber.
• Do not use if the showerhead or shower hose has been damaged or is blocked.
• Do not crush or kink the shower hose, this could damage the hose and cause leaks.
• Remove all packaging and check the components for damage before starting
installation.
•
Warning: Before starting any installation please consider the following: Prior to
drilling into walls, check that there are no hidden electrical wires, cables or water
supply pipes. This can be checked with the aid of an electronic detector.
• If power tools are used do not forget to:
- Wear eye protection
- Unplug equipment after use
• The fitting of isolating valves is required as close as is practical to the supply inlet
feeds of the thermostatic mixing valve.
•
Warning: Before installing the new shower valve it is essential that you
thoroughly flush through the pipework in order to remove any remaining swarf, solder,
etc. Failure to carry out this procedure could cause problems or damage to the
workings of the shower valve.
• This product must not be modified in any way as this will invalidate the guarantee.
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3
General Information
This product has been tested to comply with the BS EN 1287:1999 (LP) and BS EN
1111:1999 (HP) thermostatic mixing valve standards.
BS6700 recommends the temperature of stored water should never exceed 65ºC. A
stored water temperature of 60ºC is considered sufficient to meet all normal
requirements and will minimise the build up of lime scale in hard water areas (see Map
of Hard Water Regions in the UK on page 23).
If the fitting is installed at low pressure (tank fed), then the minimum distance from the
highest installed position of the showerhead to the underside of the cold tank should be
at least 1 metre to ensure adequate performance.
Note: Nominally equal (balanced) inlet supply pressures are recommended for optimum
performance with mixer showers.
This shower valve should be installed in compliance with the Water Supply (Water
Fittings) Regulations 1999 and the Scottish Byelaws 2004.
If in doubt, contact a registered plumber or you Local Water Authority or the Secretary of
The Institute of Plumbing, address as follows;The Institute of Plumbing,
64 Station Lane,
Hornchirch,
Essex, RM12 6NB
Tel: 01708 472791
Recommended Usage
4
Domestic
Heavy
Commercial
Light
Commercial
Health Care
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Product Features
1. On/Off Control
Turn the control anti-clockwise
to turn the shower on and increase
the flow of water.
Turn the control clockwise to
decrease the flow of water and
turn the shower off.
2
2. Temperature Control
Turn the control anti-clockwise to
1
increase the temperature.
Turn the control clockwise to
decrease the temperature.
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5
Specifications
Inlet Connections: 15mm compression, with adjustable centres.
Operating Pressure Range: Min: 0.1 bar – Max: 5.0 bar – Maximum recommended
imbalance between hot and cold supply should not exceed a ratio of 5:1.
Maximum Static Pressure: 10.0 bar
Maximum Outlet Temperature: Factory pre-set to 41ºC (can be re-set to suit site
conditions).
Supply Requirements:
Minimum cold water supply temperature: 5ºC.
Maximum cold water supply temperature: 25ºC.
Maximum hot water supply temperature: 80ºC.
(a maximum hot water supply temperature of
60 – 65ºC is recommended for ablutionary
purposes).
Note: The inlet hot water temperature must be
551
temperature (e.g. shower temperature
519
at least 10ºC above the required blend
43ºC: minimum hot supply 53ºC.
129
34
6
110-155
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Pack Contents
1
11
2
3
1
Shower Valve
2
Covers x2
3
Filters x2 (pre-fitted)
4
Green flow regulator (Pre-fitted)
5
Yellow flow regulator (Pre-fitted)
6
Backplate fixings x2
7
Riser rail fixings x4
8
Showerhead (single function)
9
Sealing washers x2
10
Shower hose
11
Riser rail
4
5
6
8
7
9
10
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7
Installation Requirements
This shower valve must be installed in
compliance with current water regulations.
If you have any doubts about the water
regulation requirements contact your local
water services provider or use the services
of a professional plumber.
Important: If you install this shower
valve with a gravity fed system, there must
be a minimum head (vertical distance)
from the underside of the cold water
storage tank to the showerhead position of
at least 1 metre.
This shower valve is suitable for use with
the following water supply systems.
Note: Pumped system (with Essex
flange) If you install this shower valve to a
pumped gravity fed system where the
minimum head (vertical distance) from the
underside of the cold water storage tank to
the top of the hot water cylinder is less
than 1 metre we recommend an Essex
flange is used as shown on page 9.
• Gravity Fed Hot and Cold
(pressure Balanced)
• Gravity Fed Hot and Mains Cold
(differential pressure – see Specification
section on page 6.
• Instantaneous Water Heater
(combination boiler)
Flushing Pipework
• Pumped System
Important: Before connecting the
shower valve (see Installation on pages 1518), supply pipework must be flushed to
clear debris before connecting the shower
valve. Debris will reduce the performance
and life of the shower.
Gravity Fed Hot and Cold
Gravity Fed Hot and Mains Cold
• Unvented System
1m min
1m
min
Cold mains supply
8
Cold mains supply
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Installation Requirements
Instantaneous Water Heater
Unvented System
Cold mains supply
Pumped System
Cold mains supply
Pumped System (with Essex flange)
1m min
1m min
If less
than 1m
see note.
50mm
Cold mains supply
Cold mains supply
Key:
Isolating
Valve
Reducing
Valve
Shower
Valve
Pump
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Essex
Flange
9
Installation Requirements
These fittings need to be installed in
accordance with the following Installation
Requirements and Notes (IRN) to ensure
they meet the requirements of the Water
Supply (Water Fittings) Regulations 1999
and the Scottish Byelaws 2004.
Size of tap or
combination fitting.
1. Not exceeding 1/2
in
20mm
IRN R001: See text of entry for Installation
Requirements or Notes.
2. Exceeding 1/2 in
but not exceeding
3/4 in
25mm
3. Exceeding 3/4 in
70mm
IRN R040 - Schedule 22-15 (1): The
fitting shall be installed so that its outlet
discharges above the spill-over level of
any fixed appliance as indicated below:-
Vertical distance
of outlet above
spillspill-over level.
For backflow protection in domestic or
installations up to, and including, Fluid
Category 3.
If the fitting cannot be installed as
indicated in the table opposite it shall be
installed as either a or b below:
a: with an approved double check valve
assembly or some other no less
effective backflow prevention device
immediately upstream of the inlet.
b: so that it draws water by gravity only
from a cistern, or cylinder having a
permanently open vent pipe, and the
distributing pipe supplies no other fitting
(other than draining tap) at a lower level.
For backflow protection in premises or
installations up to, and including Fluid
Category 5.
The vertical distance of the outlet above
the spill-over level shall be not less than
20mm or twice the diameter of the inlet
pipe to the fitting, which ever is the
greater. If the fitting cannot be installed
as indicated it shall be installed with a
backflow prevention arrangement
suitable for the Fluid Category.
10
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Installation Requirements
Conditions of use for Type 2 (Thermostatic mixer) valves
High Pressure
Low Pressure
Maximum Static Pressure (Bar)
10
10
Flow Pressure, Hot & Cold (Bar)
0.5 to 5
0.1 to 1.0
Hot Supply Temperature (ºC)
55 to 65
55 to 65
Cold Supply Temperature (ºC)
Equal to or less than 25
Equal to or less than 25
Note: Valves operating outside these
conditions cannot be guaranteed by the
Scheme to operate as Type 2 valves.
If a water supply is fed by gravity then the
supply pressure should be verified to ensure
the conditions of use are appropriate for the
valve.
Warning: It is not a safe bathing
temperature for adults or children.
The British Burns Association recommends
37 to 37.5ºC as a comfortable bathing
temperature for children. In premises
covered by the Care Standards Act 2000, the
maximum mixed water outlet temperature
is 43ºC.
Recommended Outlet temperatures
We recommend the following set maximum
mixed water outlet temperatures for use in
all premises:
The thermostatic mixing valve (TMV) will be
installed in such a position that
maintenance of the TMV and its valves and
the commissioning and testing of the TMV
can be undertaken.
41ºC for showers;
The mixed water temperatures must
never exceed 46ºC.
The fitting of isolation valves is required as
close as is practical to the water supply
inlets of the thermostatic mixing valve.
The maximum mixed water temperature
can be 2ºC above the recommended
maximum set outlet temperatures.
Note: 46ºC is the maximum mixed water
temperature from the bath tap. The
maximum temperature takes account of the
allowable temperature tolerances inherent
in thermostatic mixing valves and
temperature losses in metal baths.
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11
Flow Regulators
Selecting Flow Regulators
Supply System
Flow Regulator
Cold Supply
Hot Supply
Cold
Hot
Comments
0.1 to 1.0bar
0.1 to 1.0bar
No
No
Maximum pressure
loss ratio 5:1
1 to 5 bar
or pumped
1 to 5 bar or
pumped
Green
(7 litre)
Yellow
(5 litre)
♦ Use arrangement
for pumped system
Gravity
0.1 to 0.5 bar
Green
(7 litre)
No
Green
(7 litre)
Yellow
(5 litre)
Gravity
Above 0.5 bar
Unvented Mains
/ Mains
Pressurised
Mains
1.0 – 10 bar
12
Instantaneous
Water Gas
Heater
Green
(7 litre)
* Yellow
(5 litre)
**Instantaneous
Water Electric
Heater
Yellow
(5 litre)
Any vented
(open outlet)
Heater Gas /
Electric, e.g.
Electric Shower
Do not use with a mixer valve – This would be
extremely dangerous
No
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Flow Regulators
♦ Regulators can be fitted if water economy is required.
* Yellow (5 litre) regulator may not be necessary on some gas water heaters.
**
Important: It is a requirement of Instantaneous Electric Heaters that a stable flow
of water passes through the heater. This requirement can be satisfied by using a ‘flow
stabiliser’ fitted prior to the heater and should be adjusted to give a temperature of
between 45 – 50°C from the heater.
Flow regulators are factory fitted.
Non Return Valve
Retainer
Study the table on the previous page and
decide which flow regulators etc. are
required for your particular situation.
Unscrew both inlet elbows from the valve
Non Return
Valve
body and remove flow regulator/s as
required using long nose pliers and replace
Flow Regulator
with insert..
Screw inlet elbows back into the valve body.
Non Return Valve
Retainer
Olive
Filter
Compression
nut
Inlet
elbow
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13
Prior to Installation
This shower valve is supplied with two
small and two large elbows to give varying
centres.
Note: The shower valve is supplied
with the small elbows fitted.
Choose elbow configuration to suit
Inlet centres
2 x small elbows – 110-130 centres
2 x large elbows – 136-155
1 small elbow / 1 large elbow – 125-145
All measurements are in millimetres.
To remove the elbows
To remove the elbows from the body
unscrew anti-clockwise.
To fit large elbows
Screw the large elbows clockwise
into the valve body.
Important: The elbows must have
at least two complete turns in the
valve body.
14
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Installation – Shower Valve
Before Installation
Flush through the pipework to ensure
removal of debris. Turn off the mains
water supply and close any isolating
valves.
Important: Water supplies to the mixer
must be with hot on the left and cold on
the right when viewed from the front.
110 - 155mm
1. Inlet positions
The shower valve has three inlet positions
– top, bottom and rear. Rotate the inlet
elbows as required.
With the elbows screwed fully against the
valve body it can be unscrewed a
maximum of 1.5 turns to allow for lateral
tolerance.
Cold
Hot
42.5mm
Backplate
fixing holes
Sufficient 15mm diameter supply pipes
should protrude through the finished wall
surface to fit fully into the shower valve
elbows.
2. Attach backplate to wall
Loosen the ‘backplate’ grub screw on the
Back of the valve using the hexagonal key.
Use the backplate as a template and mark
the centres of the fixing holes onto the
wall.
Warning: Please check for any
hidden pipes and cables before drilling
holes in the wall.
Drill suitable holes and insert the wall
plugs. Securely attach the backplate to
the wall using the screws provided.
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15
Installation – Shower Valve cont.
3. Attach shower valve
Place the shrouds over the water supply
pipes. Insert the 15mm hot and cold water
supply pipes into the inlet connections and
tighten the nuts. Ensure the olives and
filter are in place.
Secure the shower valve to the backplate
by tightening the backplate grub screw.
Re-attach the shower valve to the
backplate by tightening the grub screw.
Hot
supply
Cold
supply
Note: The shower valve inlet
positions are shown at the rear
as an example.
See pages 17-18 for installation
of adjustable riser and shower
hose.
16
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Installation – Adjustable Riser
1. Mark the position
Position the assembled riser rail onto the wall,
bearing in mind the highest maximum position
required for the handset. With the riser rail
vertical, mark the position of the wall brackets
onto the wall surface.
Note: If replacing an existing riser
rail, check to see if the existing
holes can be reused or covered by
the new wall brackets. Try to avoid
drilling close to the edge of tiles,
drill in the middle of the tiles or in
the tile joints.
2. Attach wall bracket fixings
Remove the wall brackets from the rail and
then remove the fixings from the wall brackets.
Position the fixing bracket in the marked
positions against the wall, ensure they are
vertically in line with each other and mark the
centres of the fixing holes onto the wall.
Warning: Please check for any hidden
pipes and cables before drilling holes in the
wall.
Wall bracket
Handset
Holder
Drill suitable holes and insert the wall plugs.
Securely attach the fixing brackets to the wall
sing the screws.
Tips: A piece of insulation or masking tape
positioned where holes are to be drilled and
before marking out the exact position for the
fixing holes will help stop the drill bit from
wandering, particularly on a tiled surface.
When working near a basin, bath or shower
insert plug or cover waste to prevent losing
small parts. Take care not to drop tools /
equipment into basin, bath or shower during
installation.
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Hose Retainer
Wall bracket
17
Installation – Adjustable Riser cont.
3. Insert riser rail
Push the riser rail down into the bottom
wall bracket.
Bottom wall
Bracket
Push the hose retainer and handset holder
down onto the riser, ensuring they are the
correct way up - as shown opposite.
Then push the riser rail up into the top
wall bracket.
4. Fit the riser to the wall
Fit the top and bottom wall brackets over
the bracket fixings secured to the wall.
Tighten the grub screw on the top and
bottom wall brackets with a suitable
hexagonal key to secure the riser rail
in position.
5. Fit shower hose
Fit the shower hose to the shower valve
outlet ensuring the sealing washer is fitted
between.
Screw the shower hose onto the handset
ensuring the sealing washer is fitted
between.
Top wall
Bracket
Place the handset into the handset holder.
18
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Operation
On/Off Control
On
Hot
Turn the control anti-clockwise
to turn the shower on and increase
the flow of water.
Turn the control clockwise to
Decrease the flow of water and
Turn the shower off.
Temperature Control
Cold
Turn the control anti-clockwise to
increase the temperature.
Turn the control clockwise to
Decrease the temperature.
Off
Riser rail
Turning the slider handle will allow the
slider to be raised and lowered and the
angle of the showerhead to be adjusted.
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19
Commissioning
Commissioning notes for
Thermostatic Mixing Valves
The first step in commissioning a
thermostatic mixing valve is to check
the following:
1. The designation of the thermostatic
mixing valve matches the intended
application.
2. The supply pressures are within the
valves operating range.
3. The supply temperatures are within the
valves operating range.
4. Isolating valves (and strainers preferred)
are provided.
If all these conditions are met, proceed to
set the temperature as stipulated in the
maintenance section.
The mixed water temperature at the
terminal fitting must never exceed 46ºC.
It is a requirement that all approved valves
shall be verified against the original set
temperature results once a year. When
commissioning / testing is due the
following performance checks shall be
carried out:
•
Measure the mixed water temperature
at the outlet.
•
Carry out the cold water supply isolation
test by isolating the cold water supply to
the TMV wait for five seconds, if water is
still flowing check that the temperature
is below 46ºC.
20
If there is no significant change to the set
outlet temperature (+/-2ºC or less change
from the original settings) and the fail-safe
shut off is functioning, then the valve is
working correctly and no further service
work is required.
Notes: If there is a residual flow during the
commissioning or the annual verification
(cold water supply isolation test), then this
is acceptable providing the temperature of
the water seeping from the valve is no more
that 2ºC above the designated maximum
mixed water outlet temperature setting of
the valve.
Temperature readings should be taken at
the normal flow rate after allowing for the
system to stabilise.
The sensing part of the thermometer probe
must be fully submerged in the water that
is to be tested.
Any TMV that has been adjusted or serviced
must be re-commissioned and re-tested in
accordance with the instructions in the
maintenance section.
The installation of thermostatic mixing
valves must comply with the requirements
of the Water Supply (Water Fittings)
Regulations 1999.
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Maintenance
General Cleaning
Your fitting has a high quality finish
and should be treated with care to
preserve the visible surfaces. All
surfaces will wear if not cleaned
correctly. The only safe way to clean
your mixer is to wipe with a soft damp
cloth. Stains can be removed using
washing up liquid. All bath cleaning
powders and liquids will damage the
surface of your fitting, even the nonscratch cleaners.
Note: Never use abrasive detergents
or disinfectants or those containing
alcohol, hydrochloric acid or
phosphoric acid.
Bristan recommend Ecloth for cleaning all of
our bathroom & kitchen
products. Using just
water, E-cloth gives a
smear free, deep clean by breaking up
and hold dirt, which normal cloths
leave behind. Order through your
Bristan stockist (order code: ECLOTH).
Cleaning the Showerhead
Your Bristan showerhead has rubclean nozzles for easy cleaning. Simply
rub your fingers across the rubber
spray jets regularly and before you turn
the shower on to remove any scale or
debris.
The hardness of the water in your area
will determine how often you should
clean your showerhead. Build up of
scale in particularly hard water areas
combined with constant use means you
may need to clean your showerhead
once a week. To ensure continued
performance of your shower the
showerhead needs to be regularly
descaled.
Cartridge Maintenance
We advise that the shower valve is
regularly serviced in hard water areas to
maintain the flow of water (see map of
Hard Water Regions in the UK on page 23).
Isolate both hot and cold water supplies to
the shower valve by either:
• Turning the water supply off at the mains
stopcock or
• Turning off the isolation valves to the
shower valve
1. Remove the lever: remove the plastic
cap, loosen the grub screw using the
hexagonal key and cafefully pull the lever
off.
2. Unscrew the cartridge anti-clockwise
(using a 30mm spanner) and remove from
the valve body.
3. Carefully remove the cartridge
assembly and spring. Remove all visible
‘O’ rings and washers from the body.
4. Place the cartridge in a bowl and
carefully add hot water (just off the boil)
and vinegar to de-scale the cartridge.
Leave in the solution until the water has
cooled and rinse with clean water.
5. Replace all seals and grease with a
silicon grease supplied by Bristan (part
number: SP-495-0002) and carefully refit.
6. Reset the maximum temperature and
refit the handle and cover.
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21
Maintenance cont.
Adjusting the Temperature
The shower valve has been factory set
with equal (balanced) hot and cold
water supply pressures with the hot
water supply at 65ºC.
If your operating conditions are
different from those above, the outlet
water temperature may differ from the
factory setting.
If required the shower valve can be recalibrated to suit your own temperature
requirements.
Set the temperature control lever to
maximum and check the temperature
of the water with a thermometer. If the
temperature is not correct, re-calibrate
the shower valve.
1. Turn the temperature handle anticlockwise to the maximum
temperature position.
hexagonal key and carefully pull the
temperature handle and shroud off.
3. Push the temperature handle back
onto the cartridge spidle and turn to
increase / decrease the temperature.
• Turn clockwise for a cooler
temperature
• Turn anti-clockwise
for a warmer temperature
Note: This will be the maximum
temperature setting, it is
recommended that the temperature is
set no higher than 43ºC.
4. Once the correct temperature is
achieved, remove the temperature
handle, push the shroud and handle
back on. Tighten the grub screw and
re-fit the indice.
2. Remove the controls: remove the
indice, loosen the grub screw using the
Temperature
Handle
Cooler
Warmer
22
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Hard Water Regions in the UK
Soft to
moderately soft
0 - 100mg/l as
calcium carbonate
equivalent
Hard to very hard
Above 200mg/l as
calcium carbonate
equivalent
Slightly hard to
moderately hard
100 - 200mg/l as
calcium carbonate
equivalent
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23
Troubleshooting
Symptom
Cause
Remedy
No flow or low
flow rate and /
or varying
temperatures.
Check showerhead, hose and
filters for any blockage.
Clean as necessary, refer to
Maintenance section (pages 21-22).
Partially closed stop or service
valve in water supply pipework to
the shower valve.
Open stop or service valve.
Instantaneous water heater
cycles on and off as the flow rate
or pressure is too low.
Increase water flow rate or
pressure through system.
Contact the boiler Manufacturer.
Head of water is below the
minimum distance required.
Raise the cistern or fit a shower
booster pump.
Inlet filter is partially blocked.
Clean or replace, flush through
pipework before refitting.
Hot or cold water is being drawn
off elsewhere causing pressure
changes or instantaneous boiler
temperature changes.
Do not use other water outlets
when using the shower.
Make sure the maintained inlet
pressures are nominally
balanced and sufficient.
Refer to Installation Requirements
section (pages 8-11).
Airlock or potential blockage of
the pipework.
Flush through pipework to ensure
removal of debris and any airlocks.
No hot or cold water reaching the
shower valve.
Check hot and cold feeds (the valve
will shut down if either the hot or
cold supply fails).
This is normal for a short time
after turning off.
Adjust the angle of showerhead in
holder as necessary to vary
draining time.
Shower control valve failing to
close fully, possibly due to water
borne debris.
Remove shower control valve
assembly and check. Refer to
Maintenance section (pages 21-22).
Before dismantling shower valve.
Flow control valve seals
damaged.
Check condition of flow control
valve and replace as necessary.
Water leaking
from
showerhead.
24
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Troubleshooting
Symptom
Cause
Remedy
Maximum
water
temperature
too hot or
cold.
Maximum water temperature set
incorrectly.
Reset maximum water temperature.
Refer to ‘Maximum Temperature
Setting’ in Commissioning section
(page 20) and Adjusting the
Temperature in Maintenance section
(pages 21-22).
Outlet water
temperature
too hot / cold.
Inlet filter partially blocked.
Check insert filters for any
blockages and clean as necessary.
Installation conditions outside
operating parameters.
Refer to Installation Requirements
section (pages 8-11).
Service shower valve as
recommended. Refer to
maintenance section (page 21-22).
Refer to Adjusting the Temperature
section (page 22).
Hot water temperature is less
than 10ºC above the required
blend temperature.
Adjust hot water temperature or wait
for water to reheat if stored system
is used.
Instantaneous water heater not
igniting because water flow rate
is too low.
Increase water flow through the
system.
Check cartridge inlet filters and
clean or replace. Refer to
Maintenance section (pages 21-22).
Contact the boiler manufacturer.
Instantaneous water heater not
igniting because the water
pressure is too low.
Increase water pressure through
system.
Contact the boiler manufacturer.
Inlet water supplies are reversed
(hot to cold supply).
Check the connections are the
correct way round. Hot on the left
and cold on the right when viewed
from the front. Rework pipework as
necessary.
Inlet filter is partially blocked.
Clean or replace, flush through
pipework before refitting.
Water
temperature
too cold –
maximum
water
temperature
incorrectly
set.
Only hot or
cold water
from shower
valve outlet.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisors.
25
Guarantee
All subject to proof of purchase.
*Labour provided by an approved Bristan
engineer. Guarantee only applies to products
with a manufacturing fault. A deferred
payment will be necessary in order to secure
any visits by our engineers which will be
charged if the problem is found not to be a
manufacturing fault. If the fault is found to be
down to a manufacturing error, the payment
will be released and not charged.
Mixer Shower Valves
1 year parts. 1 year labour* (subject
to registration), or 1 year with proof of
purchase.
This guarantee applies to products purchased
within the United Kingdom or Republic of
Ireland, but does not apply to products used
commercially.
Gold, painted and special finishes 3 years
parts only.
The guarantee is only available to original
purchasers who have proof of purchase.
Pumps and Power Showers
2 year parts. 1 year labour* (subject to
registration).
The installation must allow ready access to all
products for the purpose of inspection,
maintenance or replacement.
Bristan offers solid guarantees to provide
you with complete peace of mind.
Taps and Mixers
5 year parts and 1 year labour*.
Gold, painted and special finishes
3 years parts only.
Electric Showers/Instantaneous Water
Heaters
2 year parts. 1 year labour* (subject to
registration).
Accessories
5 year parts only. Includes bathrooms
accessories, shower accessories (e.g.
hoses, handsets and poles), wastes, WC
levers and light pulls. Gold, painted and
special finishes 3 years parts only.
Sanitaryware
5 year parts only. Subject to proof of
purchase.
Shower Enclosures and Shower Trays
10 year parts (subject to registration), or 2
years with proof of purchase. 1 year
labour* (subject to registration), or 1 year
with proof of purchase.
Any part found to be defective during the above
guarantee period will be replaced without
charge, providing that the product has been
installed in accordance with the instructions,
used as intended, and regularly serviced.
Servicing should be carried out at regular
intervals of no more than 12 months and more
frequently in hard water areas (heavy lime
scale) areas.
In the unlikely event that any problems are
encountered with the product’s performance
on installation, you must obtain
guidance/authorisation from our Customer
Service Department, and be able to supply
proof and date of purchase, before any
remedial action is taken.
Heated Towel Rails
5 year parts only. Gold, painted and special The guarantee excludes general wear and tear
and damage caused by accident, misuse or
finishes 3 years parts only. All subject to
neglect, and does not cover the following:
proof of purchase.
26
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisors.
Guarantee & Service Policy
• Components that are subject to general wear and tear such as filters, seals, ‘O’ rings
and washers etc.
• Damage caused by faulty installation
• Damage caused by lime scale or any waterborne debris
• Damage caused by inappropriate cleaning products (see cleaning section)
• Damage caused by the use of non-Bristan parts
•The product being used for a purpose other than intended by the manufacturer.
In the interests of continuous product improvement Bristan reserves the right to alter
specification as necessary.
Replacement Parts Policy
Important:
In the event of product or component malfunction, DO NOT tamper with or remove the product
from site. Telephone the Customer Services Department and be prepared with the date of
purchase, model number and a clear description of the complaint.
Our service staff are fully qualified to advise on correct installation procedures and will be able
to diagnose whether the fault will require a replacement part or a visit from a Bristan engineer.
If required, a service call will be booked and either yourself or an appointed representative (who
should be a person of 18 years or over) must be present during the visit.
All site visits to products out of guarantee will be carried out free of any parts or labour charges
provided the conditions of the guarantee have been adhered to (the 2nd to 5th year of the
guarantee is parts only, unless registered).
All site visits to products out of guarantee will be subject to charges for parts and labour.
Charges will also be levied on cancelled appointments, unless advised to Bristan at least 24
hours in advance of the agreed date and time.
Should a product be discontinued, Spare parts stocks will be maintained, but in the event of a
part becoming unavailable Bristan reserve the right to supply a substitute of equal quality.
In order to log an enquiry with us please visit http://www.bristan.com/customerservice
Please visit: www.bristan.com/sparesfinder in order to find spare parts for this product.
Opening times: Please refer to the Bristan website.
Customer Service: Tel: 0844 701 6273 • Fax: 0844 701 6275
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisors.
27
Part Number: FI RO2 SHXAR C
Issue: D1
Bristan Group Ltd.
Birch Coppice Business Park
Dordon
Tamworth
Staffordshire
B78 1SG
Web: www.bristan.com
Email: enquire@bristan.com
A Masco Company
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