— —— System Speed Dial — List Most Often Used Codes Name List Most Often Used Codes Code Name 1. 1. 2. 2. 3. 3. 4. 4. 5. 5. 6. 6. 7. 7. 8. 8. 9. 9. 10. 10. 11. 11. 12. 12. 13. 13. 14. 14. 15. 15. 16. 16. 17. 17. Code Posted Messages 1. Do Not Disturb 6. 11. 16. 2. 7. 12. 17. 3. 8. 13. 18. 4. 9. 14. 19. 5. 10. 15. 20. AT&T CIC# 555-620-133 — Account Codes Issue 1 – October 1992 TELEPHONE Dedicated Buttons Feature Line Buttons Telephones with SA Buttons Conference Press to add another person to a call. Drop Press to disconnect a person from a conference call. HFAI (Hands Free Answer on Intercom) Press to answer voiceannounced calls. Hold Press to put a call on hold. Message Press to read your messages. Microphone Press to turn speakerphone’s microphone on and off . Recall Press to disconnect without hanging up. Speakerphone Speaker Press to turn speakerphone on or off . Transfer Press to send a call to another phone. Timekeeping Buttons (BIS-22D BIS-34D) Used to display timekeeping functions. Additional buttons on MERLIN II System Display Console: Shift Buttons Shift buttons 1,2, and 3 used with DSS buttons to handle calls for up to 120 extensions: Shift 1 Reaches the first number on each DSS button, ranging from 10-49. Shift 2 Reaches the second number on each DSS button, ranging from 50-89. Shift 3 Reaches the third number on each DSS button, ranging from 90-129. Press shift buttons 1,2, or 3, then associated DSS buttons to reach extension numbers assigned on your DSS. Message status Press Message Status then shift button to see Message light status for associated extension. Clock Functions Press to set alarm, timer, date, and time. SA Ring Use to make/receive ringing calls. SA Voice Use to make/receive outside calls, receive inside ringing and voice-announced calls, and make inside voice-announced calls. (Co-workers hear your voice over the speakerphone.) Use only to make calls. SA Originate Only 555-XXXX Use to make/receive outside calls only. Telephones with ICOM Buttons ICOM Ring Use to make inside calls and receive inside ringing and voice-announced calls. ICOM Voice Use to make inside voice -announced and receive inside ringing and voiceannounced calls. ICOM Originate Only Use only to make inside calls. 555-XXXX Use to make/receive outside calls only. CALL HANDLING Rings Display You hear You see shows 2 rings Green flashing (screen light beside line button Call Type outside blank) or FX-NYC 1 ring Green flashing 23 Ext-R inside light beside SA or 23 Wayne or lCOM/fast flashing light beside DSS Caller’s voice Green steady 423 Ext-V inside light next to SA or Wayne or ICOM and -Ext V steady light beside DSS 3 rings Green flashing Tfr-Ret ext. return light beside line button/slow flashing light beside DSS during transfer Line Button Lights Light Meaning Steady red Automatically connected to this line when you lift the handset, Steady green Line is in use, or the feature on this button is in use. Steady red and green You are using this line. Flashing green Call on this line is incoming, Fast flashing green Call on this line is on hold, DSS Button Lights Light Meaning Off This co-worker is not on the phone and is not using Do Not Disturb. Steady This co-worker is on the phone or is using Do Not Disturb. Fast flashing This co-worker is calling you. Slow flashing A call you transferred to this extension is returning to vou. Answering/Making Calls Conference cont’d 5. Announce call and press Conference. 6. Repeat Steps 2-5 for each outside participant, if any. To end conference, hang Up or press Speaker or Speakerphone. — Press Drop and line button to drop last participant added. — Press Hold to temporarily leave conference. — Press any participant’s line button to rejoin conference. To answer a call: Use the headset, lift handset, or press Speakerphone or Speaker. For voice-announced only on ◆ BIS phones: — Press the Microphone button to talk over your speakerphone. — Use HFAI. HFAI must be on before the call comes in to talk directly into speakerphone. To make a call: 1. Press ICOM or SA button. 2. Lift handset, press Speaker or Speakerphone, or use the headset. Press DSS, or Auto Dial for 3. the extension, or dial extension. To make outside calls for coworkers: 1 . Press an available line button. 2 . Lift handset, press Speaker or Speakerphone, or use the headset, Dial phone number or press 3 . programmed outside Auto Dial button. 4 . Announce the call. 5 . Press Transfer. Press DSS or Auto Dial 6 . button for co-worker’s extension, or dial extension. Announce the call, 7 . 8 . Hang up. ◆ Conference Conference can have up to three inside participants, including yourself, and up to two outside participants. 1. Dial the first number or extension. 2. Press Conference. 3. Select line button, if not selected. 4. Dial next number or extension. 7. Transfer For inside transfer: 1 . One-touch transfer: ◆ With automatic completion: — Press DSS or Auto Dial button. ◆ With manual completion: 1. Press DSS or Auto Dial button. 2. Announce the call. 3. Hang up or press Speaker or Speakerphone. 2. Without one-touch transfer: 1. Press Transfer. 2. Press extension, DSS, or Auto Dial button. 3. Hang up or press Speaker or Speakerphone. If co-worker unavailable: ◆ l Consider Barge-In, CampOn, Paging, or Park. ◆ l Use Send/Remove Message. For outside transfer: 1. Press Transfer. 2. Press line or SA button, 3. Dial dial-out code and number. 4. Hang up or press Speaker or Speakerphone. OFTEN USED FEATURES Reminder Use the Reminder service to automatically place ringing calls to phones in the system at preset times. To program a reminder service button: See Programming Buttons. To set a reminder: 1. Press Reminder Set button or press programmed Feature button and dial 8 1 . 2. Press DSS or Auto Dial button for the extension. 3. Dial a four-digit time from 1200 to 1159. 4. Dial 2 (A) for a.m. or 7 (P) for p.m. 5. Repeat Steps 2 – 4 for each additional phone. 6. Hang up. To read reminder messages on a display: 1. Press Reminder Set button or press Feature and dial 8 1 . 2. Press DSS or Auto Dial button for the extension or dial the extension. 3. You must program an Auto Answer All button to automatically send calls to the headset. You must have a General Purpose Adapter (GPA) to connect the headset to the console. To program: See Programming Buttons. To use: 1. Calendar To set time, day, and date: ◆ Answered reminder call: extension: A time AM/PM ◆ Missed reminder call extension: X time AM/PM ◆ Reminder set: extension: time AM/PM Hang up. To cancel, set and answered reminders: 1. Press Reminder Cancel button or press Feature and dial * 8 1 . 2. Press DSS or Auto Dial button for the extension or dial the extension. To clear a missed reminder: 1 . Press Missed Reminder button. 2 . Press programmed Reminder Cancel button, or press Feature and dial * 8 1 . Verify that the switch on the GPA is on Auto. 2. Toggle programmed Auto Answer All button to turn headset on/off. Displays appear as follows: ◆ 4. Headset Features ◆ For BIS-22D and BIS-34D Consoles: 1. Press Set until item flashes. 2. Press Fwd or Rev to change item. 3. Press Set. 4. Repeat Steps 1-3 if necessary. 5. Press Exit. For MERLIN II System Display Consoles: 1. Press Clock Functions button. 2. Select S e t . 3. Select D a y . 4. Press button below display to select current day. 5. Select Time. 6. Press Hour and Min arrow keys. 7. Select Date. 8. Press Month and Date arrow keys. 9. Select Exit twice. 10. Press Clock Functions button. 3 . To see next missed reminder, press Feature and dial * 2 8 . 4 . Repeat Steps 2 and 3, if necessary. 5 . Press Missed Reminder button. Copyright © 1992 AT&T MERLIN LEGEND is a trademark of AT&T OFTEN USED FEATURES Paging To program speakerphone paging button: 1. Label a button as Group Page (name) or Page All. 2 . Slide T/P switch to P. 3 . Press labeled button. 4 . Dial *22 and Group Page or Page All extension. 5. Slide T/P switch to center. To use speakerphone paging: 1 . Press any ICOM Ring or SA Ring button. 2 . Lift handset or use headset, 3 . Press programmed button or dial company-provided Group Page or Page All number. 4 . Announce call after beep. To use loudspeaker paging: 1. Lift handset or use headset. 2. Press programmed button, or press Feature and dial 9 and Loudspeaker Page line number. 3. Dial code for zone to be paged. 4. Announce call. Park Alarm Clock To program button: To set alarm clock: See Programming Buttons. ◆ To program a park button for a specific Park Zone: 1 . Label button Park (zone). 1 . Press Set until alarm appears on display. Press Fwd to set O n . 2. 3 . Press S e t . 4 . Press Fwd or Rev to set the hour. 5 . Press S e t . 6 . Press Fwd or Rev to set the minutes. 7 . Press S e t 8 . Press Exit. 2 . Slide T/P switch to P. 3 . Press labeled button. 4 . Dial *22 and Park Zone extension. 5 . Slide T/P switch to center. To use park and paging: 1. Park the call. At your extension: ◆ Press programmed Park button. Press Transfer, dial your ◆ extension, and press Transfer again. ◆ ◆ 2. 3. 4. Press programmed Park (zone) button. Press Transfer, dial Park Zone extension, and press Transfer again. 5. 6. 7. 8. 2. Setup page. For Speakerphone Page: ◆ ◆ Press programmed Group Page - (name) or Page All button. Dial Group Page or Page All number. Press programmed Loudspeaker Page button. Press Feature and dial 9 ◆ and line number (801-880) and code for the Page Zone, if necessary. 3. Announce call and extension where call is parked. Press Clock Functions button. Select Alarm. Select Alrm Set. Press Hour and Min arrow keys. Select Exit. Select Alrm On. Select Exit. Press Clock Functions button. To cancel alarm clock: ◆ For Loudspeaker Page: ◆ For MERLIN II System Display Consoles: 1. At a park zone: ◆ For BIS-22D and BIS-34D Consoles: ◆ For BIS-22D and BIS-34D Consoles: 1. Press Set. 2. Press Fwd. 3. Press Exit. For MERLIN II System Display Consoles: 1. Press Clock Functions button. 2. Select Alrm Off. 3. Select Exit. 4. Press Clock Functions. FEATURES & PROGRAMMING Programming Buttons To program a Feature button: Programming Features To program features onto buttons: 1. Label a line button with Feature. 2. Slide T/P switch to P. 3. Press labeled button. 1. Label a line button appropriately. 2. Slide T/P switch to P. 4. Dial * 2 0 . 4. 5. Slide T/P switch to center. 5. Slide T/P switch to center. 3. Press labeled button. Dial programming code. Some features set up how your works and are not programmed onto a button. The* in the Programming Codes table flags these features. To set these features: 1. Slide T/P to P. 2. Press ICOM or SA button. 3. Dial programming code flagged with a ‡. 4. Repeat Steps 2 and 3 for additional phone set up features. 5. Slide T/P to center. PROGRAMMING CODES Feature Code Feature Account Code Entry Auto Dial inside ◆ outside ◆ Callback automatic callback off‡ automatic callback on‡ selective callback Call Waiting off ‡ on‡ Camp-On Coverage coverage vms off ◆ group coverage ◆ inside and outside‡ off‡ outside only primary individual coverage ◆ secondary Individual coverage ◆ Do Not Disturb ◆ Extension Status Off (Operator) Extension Status 1 (Operator) Extension Status 1 Extension Status 2 (Operator) Extension Status 2 Forward Headset Features Headset Auto Answer ◆ Headset/Handset Mute ◆ Headset Status Last Number Dial Messaging leave message posted message Send/Remove message Night Service ◆ *82 + code Notify notify receive notify send Paging group paging Park park zone Personalized Ring‡ Personal Speed Dial No diamond means the feature can also accessed from a feature code. *22 + extension *21 + number **12 *12 *55 **11 *11 *57 *46 *42 + group *48 *49 **48 *40 + extension *41 + extension *47 *760 *761 *45 *762 *44 *33 *780 *783 *782 *84 *25 *751 *38 *39 Code Pickup general group inside‡ outside‡ Privacy Recall Reminder Service cancel reminder missed reminder set reminder Ringing Options abbreviated off‡ Abbreviated on‡ delayed all Iines‡ delayed one line‡ immediate all Iines‡ immediate one Iine‡ no ring all ines‡ no ring one Iine‡ Saved Number Dial u Signaling u System Speed Dial Voice Announce off‡ on‡ ‡ Denotes features that setup how your phone works; a programmed button is not needed to use them. ◆ Feature button. *758 + extension *757 + extension *22 + group ext. *86 *22 + zone *32 + ring (18) # +(01-24) + *21 + number *9 *88 *9 + extension *9 + line number *31 *775 **81 *752 *81 *342 *341 *346 *36 *347 *37 *345 *35 *85 *23 + extension *24 + code **10 *10 must be programmed on line MESSAGING Receive Messages Accessing Features Some features are accessed by dialing a feature code, others are accessed via a programmed button. To access features: ◆ Dial a feature code: 1. Press Feature or dial #. (To use # sign, you must Iift headset.) 2. Dial feature code. ◆ Press a button programmed with a feature. Feature Code Account Code Entry Callback-Selective Call Waiting-pickup† Camp-On Extension Status Off (Operator) Extension Status 1 Extension Status 1 (Operator) Extension Status 2 Extension Status 2 (Operator) Follow Me Forward 82 + code 55 87 57 760 + extension 45 761 + extension 44 762 + extension 34 + extension 33 + extension or phone number System Speed Dial Send/Remove Messages To program: FEATURE CODES Forward and Follow Me cancel all extensions† cancel one extension† cancel from your phone Last Number Dial Language†† English French Spanish Messaging cancel message delete message leave message next message send/remove message Paging loudspeaker paging Personal Speed Dial Pickup group inside outside Privacy off on Reminder Service cancel reminder set reminder When your message light is on, press the Message button to read the message on your display. On nondisplay consoles, only another operator can notify you of a message by turning on your Message light. *34* *34 + extension 33 + your extension 84 790 791 792 *53 + extension 26 25 28 38 + extension 9 + line + zone code (01 -24) See Programming Buttons. To use: Use Send/Remove Message to turn on a message light for co-workers with nondisplay phones. On display phones, it leaves a message as well. If the message light is already on, using the Send/Remove Message button turns off the light (and cancels the operator message left on a display phone). To turn message lights on/off using Auto Dial button: 1 . Check the red light next to the Auto Dial button for the extension. 2. To turn message light on or off, press Send/Remove Message button, or press Feature and dial 38. To use Send/Remove Message without Auto Dial: 1 . Press Send/Remove Message button, or press Feature and dial 38. 88 9 + extension 9 + line *31 31 *81 + extension 81 + ext. + time + A or P code (600-729) † Feature must be activated with a feature code. †† For time functions, English operates on 12-hour clock (A or P). French and Spanish operate on 24-hour clock. From Display I Alarm Clock‡ Calendar‡ ‡ For BIS consoles, use the timekeeping buttons. OFTEN USED FEATURES Messaging Cont'd To turn message light on/off on MERLIN II System Display Console: On MERLIN II System Display consoles, you can use a Message Status button to check the status of a co-worker’s message light. If your DSS has additional extensions on each DSS, you must use the appropriate shift button to see message status for these extensions. 1. Press Message Status button. 2. Check green light next to DSS button for the extension (use shift button, if necessary). ◆ ◆ To leave message light unaffected, press Message Status button. To turn message light on or off, press Send/ Remove Message button, or press Feature and dial 38 and press DSS button for the extension. Press Message Status to return to call handling. Post Messages To program: See Programming Buttons. To post: 1. Press programmed button. 2. Dial posted message code (01-20). To cancel: 1. Press programmed button. 2. Dial 00. Camp On To program: See Programming Buttons, To use camp on: 1. If you have camp on with ◆ manual dial: a. Press Transfer. b. Dial extension. ◆ one-touch transfer with manual completion: - While active on a call, press DSS or Auto Dial button. 2. Press programmed button or press Feature and dial 57. 3. Hang up, press Speaker o r Speakerphone of use headset. Night Service To program: See Programming Buttons. To use: 1. Press programmed button. 2. Dial password, if necessary. You have 60 seconds to enter the password. System Speed Dial Use company-programmed 3-digit codes to dial phone numbers. Ask your system manager for a list of numbers and their associated codes. To program: 1. Label button. 2. Slide T/P switch to P. 3. Press labeled button. 4. Dial * 2 4 . 5. Dial 3-digit company-supplied speed dial code. 6. Slide T/P switch to center. To use: 1 . Lift handset, Speaker or Speakerphone or use headset. 2 . Press programmed button, or press Feature and dial 3-digit company-supplied speed dial code. Auto Dial To program: 1. Label a button. 2. Slide T/P switch to P. 3. Press labeled button. 4. Dial *22 for inside numbers or *21 for outside numbers. 5. Dial extension or outside number, (Include entire dialing sequence, including dial-out codes. See Special Characters Table.) 6. Repeat Steps 3-5 to program additional buttons. 7. Slide T/P switch to center. To use outside Auto Dial button: ◆ Press programmed Auto Dial button. To use inside Auto Dial button: 1. Press appropriate ICOM or SA button. 2. Press programmed Auto Dial button. Special Characters Table Features that dial numbers automatically may need special characters to allow for correct dialing or system response. Press... See... Means... Drop s Stop. Halts dialing sequence to allow for system response. Hold P Pause. Inserts 1.5 sec. pause in auto dialing. More than one consecutive pause allowed. Conference f Flash, Sends switchhook flash. ## # Extension Programming only: End of Dialing. Completes dialing sequence or use to separate grouped digits. # # End of Dialing. Completes dialing sequence or use to separate grouped digits.