HP LaserJet 3015, 3020, 3030, 3380 LaserJet All-in-One Software Technical Reference

software technical reference

hp LaserJet 3015

hp LaserJet 3020/3030

hp LaserJet 3380

HP LaserJet

3015/3020/3030/3380

Software Technical Reference

Copyright

(c) 2004 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: Q2660online

Edition 1,

2/2004

Trademarks

Adobe (R), Acrobat (R), and PostScript (R) are either registered tradmarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries/ regions.

Microsoft (R), Windows (R), and Windows

NT (R) are U.S. registered trademarks of

Microsoft Corporation.

Pentium (R) is a US registered trademark of

Intel Corporation.

UNIX (R) is a registered trademark of The

Open Group.

Table of contents

1 Purpose and scope 1

Introduction ...................................................................................................................................1

HP LaserJet all-in-one product comparison .................................................................................2

Software availability and fulfillment...............................................................................................5

Ordering software...................................................................................................................5

Documentation availability and localization...................................................................................7

2 Software overview 11

Operating systems.......................................................................................................................11

Supported Windows operating systems...............................................................................11

Windows supported operating systems.........................................................................12

Print-only supported operating systems.........................................................................12

Windows system requirements.............................................................................................12

Windows supported operating system requirements.....................................................13

Print-only supported operating system requirements....................................................13

Printing from other operating systems .................................................................................13

Software component information................................................................................................14

New all-in-one software features..........................................................................................14

Software component comparison.........................................................................................15

Software component availability ..........................................................................................16

Software component localization .........................................................................................18

Scanning system.........................................................................................................................23

Scanning methods................................................................................................................23

HP LaserJet Scan software..................................................................................................24

E-mail.............................................................................................................................26

Scan drivers..........................................................................................................................27

TWAIN scan driver.........................................................................................................27

TWAIN compatibility................................................................................................27

TWAIN scanning does not work with some applications .................................27

Additional information about TWAIN ................................................................27

TWAIN driver user interface....................................................................................28

Windows Image Acquisition (WIA) scan driver..............................................................29

HP Send Fax software................................................................................................................30

Faxing to multiple recipients.................................................................................................31

Creating a cover page...........................................................................................................32

Faxing without first printing and scanning the document.....................................................32

HP LaserJet all-in-one software for Windows.............................................................................33

Available product configurations.................................................................................................35

Software features by connection type .................................................................................36

Supported configurations......................................................................................................37

Direct connection............................................................................................................37

Network connection options...........................................................................................37

Local connection using Microsoft peer-to-peer networking (Windows only) ..........37

Software Technical Reference i

ii

System requirements for peer-to-peer networking..................................................38

Networked with HP Jetdirect external print server.........................................................38

HP Jetdirect networking requirements.....................................................................38

Multitasking capabilities ..............................................................................................................39

Differences between the network-connected and direct-connected configurations ..................41

Port communication...........................................................................................................................41

Overview......................................................................................................................................41

Parallel port connections.............................................................................................................42

Other parallel port devices....................................................................................................42

Changing parallel port modes...............................................................................................42

USB port connections .................................................................................................................42

Device conflicts in Windows........................................................................................................43

Opening the Windows Device Manager...............................................................................43

Check for device conflicts ....................................................................................................43

Guidelines for troubleshooting and resolving device conflicts .............................................44

Firmware upgrades ...........................................................................................................................44

Firmware update via flash executable.........................................................................................44

Firmware recovery DIMM (HP LaserJet 3380 only) ...................................................................45

Supported third-party software..........................................................................................................45

Optical character recognition (OCR) ..........................................................................................45

About OCR reliability ............................................................................................................45

Other PC fax programs ..............................................................................................................46

3 Macintosh software overview 47

Supported Mac operating systems....................................................................................................47

Supported e-mail programs...............................................................................................................47

All-in-one software for Mac................................................................................................................48

Software components for Mac.....................................................................................................48

Software features not available on Mac OS systems ................................................................50

Software component comparison................................................................................................50

Software component availability for Mac.....................................................................................51

Software component localization ...............................................................................................52

Ordering software for Mac...........................................................................................................52

System requirements (Mac)...............................................................................................................53

Installation overview ..........................................................................................................................54

Installation options.............................................................................................................................54

Macintosh installation instructions for direct connections...........................................................54

Installation instructions for Mac OS 9.1 or higher.................................................................54

Installation instructions for Mac OS X ..................................................................................55

Mac installation instructions for networked computers...............................................................55

Installation dialog box options for Mac OS systems .........................................................................56

Uninstall instructions for Mac.............................................................................................................67

4 The HP Toolbox 69

Overview of the HP Toolbox..............................................................................................................69

Starting the HP Toolbox..............................................................................................................70

Structure......................................................................................................................................70

Opening page..............................................................................................................................70

Navigation....................................................................................................................................70

System requirements.........................................................................................................................70

Web browser requirements.........................................................................................................71

Other requirements......................................................................................................................71

Key features.......................................................................................................................................71

Software Technical Reference

Scan to e-mail or a folder......................................................................................................72

Receive faxes to this computer.............................................................................................72

Configuration options..................................................................................................................73

HP Toolbox section...............................................................................................................73

Status tab.......................................................................................................................73

Device Status page..................................................................................................74

Setup Status Alerts page.........................................................................................75

Device Configuration page......................................................................................76

Print Info Pages page..............................................................................................79

Fax tab............................................................................................................................79

Fax Tasks ...............................................................................................................80

Fax Phone Book page.............................................................................................81

Fax Phone Book - Edit Entry page .........................................................................84

Fax Phone Book - Create a New Group page.........................................................85

Fax Phone Book - Edit a Group page......................................................................86

Import information into the Fax Phone Book page..................................................87

Phone Book Import - Select Entries page...............................................................89

Fax Send Log and Fax Receive Log pages............................................................90

Fax Viewer page......................................................................................................92

Fax Data Properties page........................................................................................93

Fax Reports page....................................................................................................94

Detailed Fax Settings page......................................................................................95

Scan to tab.....................................................................................................................95

Scan to E-mail or a Folder page..............................................................................96

Scan Preferences page...........................................................................................97

Troubleshooting tab........................................................................................................98

Print Problems page................................................................................................98

Fax Problems page..................................................................................................99

Copy Problems page.............................................................................................100

Scan Problems page.............................................................................................101

Error Messages page............................................................................................102

Print Quality Tools page........................................................................................103

Documentation tab.......................................................................................................103

How do I? pages....................................................................................................103

Print: How do I? page............................................................................................104

Fax: How do I? page..............................................................................................105

Copy: How do I? page...........................................................................................106

Scan: How do I? page...........................................................................................107

User Guide page....................................................................................................108

Readme page........................................................................................................109

Device Settings section......................................................................................................109

System Settings tab.....................................................................................................109

Device Information page........................................................................................110

Paper Handling page.............................................................................................111

Print Modes page...................................................................................................112

Print mode settings and associated fuser modes...........................................112

System Setup page...............................................................................................114

Volumes page........................................................................................................115

Date/Time page.....................................................................................................116

Service page..........................................................................................................117

Advanced Settings page........................................................................................118

Event Log page......................................................................................................119

Save/Restore Settings page..................................................................................120

Print Settings tab..........................................................................................................120

Printing page..........................................................................................................121

Software Technical Reference iii

iv

Print Quality page.........................................................................................................122

PCL page......................................................................................................................123

PostScript page............................................................................................................124

I/O page........................................................................................................................125

Fax Settings tab..................................................................................................................125

General Settings page..................................................................................................126

Send page....................................................................................................................127

Receive page...............................................................................................................128

Fax Setup Wizard page................................................................................................129

Copy Settings tab................................................................................................................129

Copying page...............................................................................................................130

Reduce/Enlarge page...................................................................................................131

Network Settings.......................................................................................................................131

Other pages...............................................................................................................................131

About HP Toolbox page......................................................................................................132

Select Device page.............................................................................................................132

Current Alerts page.............................................................................................................133

Text Map page....................................................................................................................133

Product Registration page..................................................................................................136

Order Supplies page...........................................................................................................137

Product Support page.........................................................................................................138

5 Software installation 139

Installation overview [Public] ...........................................................................................................139

Installation options...........................................................................................................................140

Windows installation for direct connections .............................................................................140

Setting up Windows sharing (peer-to-peer networking).....................................................140

Setting up the host computer running Windows 98SE, Me, NT 4.0, or 2000..............141

Setting up the host computer running Windows XP....................................................141

Setting up the client computers....................................................................................141

Setting up client computers running Windows 98SE, Me, NT 4.0, or 2000..........141

Setting up client computers running Windows XP.................................................142

Installation instructions for networked computers.....................................................................142

Network setup with an external Jetdirect print server.........................................................142

Windows installation instructions for networked computers...............................................143

Installing the printer driver only [Public]....................................................................................144

Printer driver installation for Windows 98SE and Me.........................................................144

Printer driver installation for Windows 2000 or XP.............................................................144

Printer driver installation for Windows NT 4.0....................................................................144

Installation dialog box options for Windows [Public] .......................................................................145

Uninstall...........................................................................................................................................163

Uninstall instructions for Windows............................................................................................163

Uninstalling a Typical or Custom installation......................................................................163

Using the HP LaserJet all-in-one software Uninstall component (recommended)......163

Using the HP LaserJet all-in-one software Add or Remove Software component .....164

Using the Windows Add/Remove programs component.............................................164

Uninstalling a Minimum installation....................................................................................164

Uninstalling an Add-Printer installation...............................................................................165

Windows 98SE or Windows ME...................................................................................165

Windows 2000 or Windows XP....................................................................................165

Files not removed and manual uninstall (Windows).................................................................166

Scrubber utility...........................................................................................................................167

Introduction.........................................................................................................................167

Customized function.....................................................................................................168

Software Technical Reference

Functionality...........................................................................................................168

User Experience....................................................................................................168

Customizing a scrub.....................................................................................................168

File to e-mail tool ................................................................................................................169

Add or Remove Software program ....................................................................................169

History file...........................................................................................................................169

6 Engineering details 171

Readme ....................................................................................................................................171

Windows Readme ..............................................................................................................171

Macintosh Readme.............................................................................................................171

Information about the hp LaserJet all-in-one software version 5.8..............................171

Contents.................................................................................................................171

Supported HP Products ........................................................................................172

Supported Operating Systems..............................................................................172

For OSX Users Only..............................................................................................172

How to Configure a Print or Fax Queue..........................................................172

For OS 9.1.x and 9.2.x users only.........................................................................172

For More Information.............................................................................................173

Copyright ...............................................................................................................173

Parameters settings (fax data-store parameters) ....................................................................173

Index 175

Software Technical Reference v

vi Software Technical Reference

List of tables

Table 1-1.

Table 1-2.

Table 1-3.

Table 2-1.

Table 2-2.

Table 2-3.

Table 2-4.

Table 2-5.

Table 2-6.

Table 2-7.

Table 2-8.

Table 2-9.

Table 3-1.

Table 3-2.

Table 3-3.

Table 3-4.

Table 4-1.

Table 4-2.

Table 4-3.

Features of the HP LaserJet all-in-one products ..............................................2

CD-ROM part numbers for the HP LaserJet all-in-one software.......................6

User documentation availability and localization...............................................7

Software component comparison....................................................................15

Software component availability for the HP LaserJet all-in-one products ......16

Software component localization by language, A-K .......................................18

Language key A-K............................................................................................21

Software component localization by language, L-Z ........................................21

Language key, L-Z...........................................................................................23

Software components for Windows.................................................................33

Software features by connection type..............................................................36

Multitasking capabilities ..................................................................................39

Software components for Mac.........................................................................48

Software component comparison....................................................................50

Software component availability for Mac ........................................................51

CD-ROM part numbers for the HP LaserJet all-in-one software.....................52

Browsers supported by HP Toolbox................................................................71

Alerts and notifications.....................................................................................75

Print mode settings and associated fuser modes..........................................112

Software Technical Reference vii

viii Software Technical Reference

List of figures

Figure 2-1.

HP LaserJet Scan dialog box...........................................................................25

Figure 2-2.

Scan Settings dialog box..................................................................................25

Figure 2-3.

TWAIN driver user interface.............................................................................28

Figure 2-4.

Scan Preferences dialog box...........................................................................29

Figure 2-5.

Send Fax user interface...................................................................................30

Figure 2-6.

Faxing to multiple recipients............................................................................31

Figure 2-7.

Send Fax - cover page.....................................................................................32

Figure 3-1.

Step 1 - HP Authenticate (OSX only)...............................................................56

Figure 3-2.

Step 2 - HP Software License Agreement.......................................................57

Figure 3-3.

Step 3 - Installing (progress indicator).............................................................57

Figure 3-4.

Step 4 - Authenticate (OSX only).....................................................................58

Figure 3-5.

Step 5 - Restart alert........................................................................................58

Figure 3-6.

Step 6 - HP All-in-One Setup Assistant - Introduction.....................................59

Figure 3-7.

Step 7 - HP All-in-One Setup Assistant - Select Device..................................60

Figure 3-8.

Step 8 - HP All-in-One Setup Assistant - User Identification...........................61

Figure 3-9.

Step 9 - HP All-in-One Setup Assistant - Phone Line......................................62

Figure 3-10.

Step 10 - HP All-in-One Setup Assistant - Outside Line..................................63

Figure 3-11.

Step 11 - HP All-in-One Setup Assistant - Distinctive Ring.............................64

Figure 3-12.

Step 12 - HP All-in-One Setup Assistant - Answering Machine......................65

Figure 3-13.

Step 13 - HP All-in-One Setup Assistant - Finish............................................66

Figure 3-14.

Step 14 - HP All-in-One Setup Assistant - Congratulations.............................67

Figure 4-1.

Device Status page..........................................................................................74

Figure 4-2.

Set Up Status Alerts page................................................................................75

Figure 4-3.

Device Configuration page - 1 of 4..................................................................76

Figure 4-4.

Device Configuration page - 2 of 4..................................................................77

Figure 4-5.

Device Configuration page - 3 of 4..................................................................77

Figure 4-6.

Device Configuration page - 4 of 4..................................................................78

Figure 4-7.

Print Information Pages page..........................................................................79

Figure 4-8.

Fax Tasks page................................................................................................80

Figure 4-9.

Fax Phone Book page......................................................................................83

Figure 4-10.

Fax Phone Book - Edit Entry page...................................................................84

Figure 4-11.

Fax Phone Book - Create a New Group page.................................................85

Figure 4-12.

Fax Phone Book - Edit a Group.......................................................................86

Figure 4-13.

Import information into the Fax Phone Book...................................................87

Figure 4-14.

Phone Book Import - Select Entries page........................................................89

Figure 4-15.

Fax Send Log page..........................................................................................90

Figure 4-16.

Fax Receive log...............................................................................................91

Figure 4-17.

Fax Viewer page..............................................................................................92

Figure 4-18.

Fax Data Properties page................................................................................93

Figure 4-19.

Fax Reports page.............................................................................................94

Figure 4-20.

Detailed Fax Settings page..............................................................................95

Figure 4-21.

Scan to E-mail or a Folder page......................................................................96

Figure 4-22.

Scan Preferences page....................................................................................97

Figure 4-23.

Print Problems page.........................................................................................98

Figure 4-24.

Fax Problems page..........................................................................................99

Software Technical Reference ix

x

Figure 4-25.

Copy Problems page............................................................................................100

Figure 4-26.

Scan Problems page............................................................................................101

Figure 4-27.

Error Messages page...........................................................................................102

Figure 4-28.

Print Quality Tools page.......................................................................................103

Figure 4-29.

Print: How do I? page...........................................................................................104

Figure 4-30.

Fax: How do I? page.............................................................................................105

Figure 4-31.

Copy: How do I? page..........................................................................................106

Figure 4-32.

Scan: How do I? page..........................................................................................107

Figure 4-33.

User Guide page...................................................................................................108

Figure 4-34.

Readme page.......................................................................................................109

Figure 4-35.

Device Information page.......................................................................................110

Figure 4-36.

Paper Handling page............................................................................................111

Figure 4-37.

Print Modes page..................................................................................................112

Figure 4-38.

System Setup page..............................................................................................114

Figure 4-39.

Volumes page.......................................................................................................115

Figure 4-40.

Date/Time page....................................................................................................116

Figure 4-41.

Service page.........................................................................................................117

Figure 4-42.

Advanced Settings page.......................................................................................118

Figure 4-43.

Event Log page.....................................................................................................119

Figure 4-44.

Save/Restore Settings page.................................................................................120

Figure 4-45.

Printing..................................................................................................................121

Figure 4-46.

Print Quality page.................................................................................................122

Figure 4-47.

PCL page..............................................................................................................123

Figure 4-48.

PostScript page....................................................................................................124

Figure 4-49.

I/O page................................................................................................................125

Figure 4-50.

General Settings page..........................................................................................126

Figure 4-51.

Send page............................................................................................................127

Figure 4-52.

Receive page........................................................................................................128

Figure 4-53.

Fax Setup Wizard page........................................................................................129

Figure 4-54.

Copying page........................................................................................................130

Figure 4-55.

Reduce/Enlarge page...........................................................................................131

Figure 4-56.

About HP Toolbox page.......................................................................................132

Figure 4-57.

Current Alerts page...............................................................................................133

Figure 4-58.

Text Map page - 1 of 2.........................................................................................134

Figure 4-59.

Text Map page - 2 of 2.........................................................................................135

Figure 4-60.

Product Registration page....................................................................................136

Figure 4-61.

Order Supplies page.............................................................................................137

Figure 4-62.

Product Support page...........................................................................................138

Figure 5-1.

CD Browser screen ..............................................................................................146

Figure 5-2.

HP LaserJet Documentation screen ....................................................................147

Figure 5-3.

Online support screen...........................................................................................148

Figure 5-4.

Step 1- Welcome to the HP LaserJet all-in-one Setup Wizard screen ...............149

Figure 5-5.

Step 2 - HP Software License Agreement screen................................................150

Figure 5-6.

Step 3 - Printer Connection screen......................................................................151

Figure 5-7.

Step 4 - Network Setup screen ............................................................................152

Figure 5-8.

Step 5 - Identify Printer screen ............................................................................153

Figure 5-9.

Step 6 - Select Printer screen ..............................................................................154

Figure 5-10.

Step 7 - Specify Printer screen ............................................................................155

Figure 5-11.

Step 8 - Specify Network Path screen .................................................................156

Figure 5-12.

Step 9 - Installation Type screen .........................................................................157

Figure 5-13.

Step 10 - Features screen ...................................................................................158

Figure 5-14.

Step 11 - Ready to Install screen ........................................................................159

Figure 5-15.

Step 12 - Installation Status screen .....................................................................160

Figure 5-16.

Step 13 - Finish screen ........................................................................................161

Figure 5-17.

Step 14 - Test Page screen .................................................................................162

Software Technical Reference

Figure 5-18.

Step 15 - Restart screen ...............................................................................162

Figure 5-19.

Step 16 - Exit Setup screen ..........................................................................163

Software Technical Reference xi

xii Software Technical Reference

1

Purpose and scope

This chapter provides information about the following topics:

●

Introduction

●

HP LaserJet all-in-one product comparison

●

Software availability and fulfillment

●

Documentation availability and localization

Introduction

This software technical reference (STR) provides information about and troubleshooting tips for the all-in-one software for the following products.

●

HP LaserJet 3015 all-in-one

●

HP LaserJet 3020 all-in-one

●

HP LaserJet 3030 all-in-one

●

HP LaserJet 3380 all-in-one

This document is prepared in an electronic format to serve as a quick-reference tool for

Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate.

Note

This STR describes drivers that are shipped on the all-in-one software CD-ROM that comes with the HP LaserJet all-in-one product. This STR does not cover drivers that will become available on the Web.

The following information is included in this technical reference:

●

overview of drivers and platforms

●

procedures for installing and uninstalling software components

●

descriptions of problems that can arise while using the HP LaserJet all-in-one products, and known solutions to those problems

Note

An addendum to this STR describes system modification information, including file lists and changes to registry keys.

EN Chapter 1 Purpose and scope

1

2

HP LaserJet all-in-one product comparison

The following table contains descriptions of the four HP LaserJet all-in-one products that are described in this STR.

Table 1-1. Features of the HP LaserJet all-in-one products

Feature

HP LaserJet 3015 HP LaserJet 3020 HP LaserJet 3030 HP LaserJet 3380

HP

Product number

Q2668A Q2665A Q2666A Q2660A

Memory

●

4 megabytes

(MB) of ROM/ flash memory

●

32 MB of

RAM, which includes 9

MB for the product and

23 MB available to the user

●

4 MB of

ROM/flash memory

●

32 MB of

RAM, which includes 9

MB for the product and

23 MB available to the user

●

4 MB of

ROM/flash memory

●

32 MB of

RAM, which includes 9

MB for the product and

23 MB available to the user

●

4 MB of

ROM/flash memory

●

32 MB of

RAM, which includes 9

MB for the product and

23 MB available to the user

●

One dual inline memory module

(DIMM) slot for adding fonts and memory

Speed

●

Prints and copies up to

15 pages per minute (ppm) for letter-size paper

●

Prints and copies up to

14 ppm for

A4-size paper

●

First page out in less than 10 seconds

●

Prints and copies up to

15 ppm for letter-size paper

●

Prints and copies up to

14 ppm for

A4-size paper

●

First page out in less than 10 seconds

●

Prints and copies up to

15 ppm for letter-size paper

●

Prints and copies up to

14 ppm for

A4-size paper

●

First page out in less than 10 seconds

●

Prints and copies up to

20 ppm for letter-size paper

●

Prints and copies up to

19 ppm for

A4-size paper

●

First page out in 8 seconds

HP LaserJet all-in-one product comparison EN

EN

Table 1-1. Features of the HP LaserJet all-in-one products (continued)

Feature HP LaserJet 3015 HP LaserJet 3020 HP LaserJet 3030 HP LaserJet 3380

Q2668A Q2665A Q2666A Q2660A HP

Product number

Connectivity

●

A universal serial bus

(USB) port, compatible with 2.0

specifications

●

IEEE-1284B parallel port

●

A USB port, compatible with 2.0

specifications

●

IEEE-1284B parallel port

●

A USB port, compatible with 2.0

specifications

●

IEEE-1284B parallel port

●

A USB port, compatible with 2.0

specifications

●

IEEE-1284B parallel port

Paper handling

●

One 30-sheet automatic document feeder (ADF); maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

One 150sheet media input tray; maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

One 10-sheet priority input slot; maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

One 50sheet ADF; maximum media size,

216 by 381 mm (8.5 by

15 inches)

●

One 150sheet media input tray; maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

One 10sheet priority input slot; maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

A letter/A4size flatbed scanner

●

One 50sheet ADF; maximum media size,

216 by 381 mm (8.5 by

15 inches)

●

One 150sheet media input tray; maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

One 10sheet priority input slot; maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

A letter/A4size flatbed scanner

●

One 50sheet ADF; maximum media size,

216 by 381 mm (8.5 by

15 inches)

●

One 250sheet media input tray; maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

One 10sheet priority input tray; maximum media size,

216 by 356 mm (8.5 by

14 inches)

●

A legal-size flatbed scanner

Chapter 1 Purpose and scope

3

4

Table 1-1. Features of the HP LaserJet all-in-one products (continued)

Feature HP LaserJet 3015 HP LaserJet 3020 HP LaserJet 3030 HP LaserJet 3380

Q2668A Q2665A Q2666A Q2660A HP

Product number

Print

●

1200 dots per inch (dpi) effective output quality

(600x600x2 dpi using HP

Resolution

Enhancement

Technology

[REt])

●

Printer control language

(PCL) Level

5e and 6

●

Adobe(R)

PostScript

(R) (PS)

Level 2 emulation

●

1200 dpi effective output quality

(600x600x2 dpi using HP

REt)

●

PCL Level

5e and 6

●

PS Level 2 emulation

●

1200 dpi effective output quality

(600x600x2 dpi using HP

REt)

●

PCL Level

5e and 6

●

PS Level 2 emulation

●

1200 by

1200 dpi

●

PCL Level

5e and 6

●

PS Level 2 emulation

Fax

Copy

●

Fullfunctionality fax capabilities with a V.34

fax, including a phone book; fax from ADF, flatbed or

PC; and delayed-fax features

●

●

2 MB of flash memory for storing up to

110 pages

Reduce/ enlarge feature

●

Up to 15 ppm automatic collation

●

Not available

●

Fullfunctionality fax capabilities with a V.34

fax, including a phone book; fax from

ADF, flatbed or PC; and delayed-fax features

●

Reduce/ enlarge feature

●

Up to 15 ppm automatic collation

●

2 MB of flash memory for storing up to

110 pages

●

Reduce/ enlarge feature

●

Up to 15 ppm automatic collation

●

Fullfunctionality fax capabilities with a V.34

fax, including a phone book; fax from

ADF, flatbed or PC; delayed-fax features; and 4 MB of flash memory for storing up to

250 pages

●

Reduce/ enlarge feature

●

Up to 20 ppm automatic collation

HP LaserJet all-in-one product comparison EN

Table 1-1. Features of the HP LaserJet all-in-one products (continued)

Feature HP LaserJet 3015 HP LaserJet 3020 HP LaserJet 3030 HP LaserJet 3380

Q2668A Q2665A Q2666A Q2660A HP

Product number

Scan

●

24-bit

●

600 dpi

(9600 interpolated) color scanning

●

24-bit

●

600 dpi

(9600 interpolated) color scanning

●

24-bit

●

600 dpi

(9600 interpolated) color scanning

●

24-bit

●

600 dpi

(9600 interpolated) color scanning

Software availability and fulfillment

Ordering software

To order the software if the CD is damaged or missing, contact Hewlett-Packard Support at the following web site.

http://www.hp.com/cposupport/software.html

To request the software CD-ROM by phone, see the following web site for the correct contact number for your countr y/region.

http://welcome.hp.com/country/us/en/wwcontact.html

The following table presents the part numbers and language groups of the software CD-

ROMs for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet

3380 all-in-one products.

EN Chapter 1 Purpose and scope

5

6

Table 1-2. CD-ROM part numbers for the HP LaserJet all-in-one software

Part Number Contents Languages Included on CD-ROM

Q 2660-60126 Windows software CD-ROM for the HP LaserJet 3015, the HP

LaserJet 3020 and 3030, and the

HP LaserJet 3380 all-in-one products

●

●

●

●

Danish

Dutch

English

Finnish

●

French

●

German

●

Italian

●

Norwegian

●

Portuguese

●

Spanish

●

Swedish

Q 2660-60127

Q 2660-60128

Asia

●

Czech

●

English

●

Hungarian

●

Polish

●

Russian

●

Turkish

●

English

●

Korean

●

Simplified Chinese

●

Thai

●

Traditional Chinese

Q 2660-60119 Readiris Pro text recognition software (OCR) CD-ROM for the

HP LaserJet 3015, the HP

LaserJet 3020 and 3030, and the

HP LaserJet 3380 all-in-one products

Note

Due to contractual agreements, the Readiris Pro CD-ROM is only available by contacting an HP

Customer Care Representative.

The user interface for the Readiris

Pro text recognition software

(OCR) is available in the following languages:

●

Dutch

●

English

●

French

●

German

●

Italian

●

Spanish

●

Portuguese-Brazilian

Note

Readiris Pro text recognition software can perform optical character recognition (OCR) in 117 languages.

Ordering software EN

Note

If you need a replacement CD or newer version of the software than what shipped with the product, go to the web site for the product and click CD-ROM Order Page to order. Or click

Download drivers and software to get the software update.

Choose one of the following web sites according to the HP LaserJet all-in-one product you have.

http://www.hp.com/support/lj3015 http://www.hp.com/support/lj3020 http://www.hp.com/support/lj3030 http://www.hp.com/support/lj3380

Documentation availability and localization

The documentation in the following table is available for the HP LaserJet 3015, the HP

LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products.

Table 1-3. User documentation availability and localization

Document name Languages Part Number

HP LaserJet

3015 User Guide

The HP LaserJet 3015

User Guide is available in electronic format on the

HP LaserJet all-in-one software CD-ROM.

●

●

●

●

Czech

Dutch

English

French

●

German

●

Hungarian

●

Italian

●

Korean

●

Polish

●

Russian

●

Simplified

Chinese

●

Spanish

●

Swedish

●

Thai

●

Traditional

Chinese

●

Turkish

Location

Q2669-90902

EN Chapter 1 Purpose and scope

7

8

Table 1-3. User documentation availability and localization (continued)

Document name Languages Part Number Location

HP LaserJet

3020 and 3030

User Guide

●

●

●

●

Czech

Dutch

English

French

●

German

●

Hungarian

●

Italian

●

Korean

●

Polish

●

Russian

●

Simplified Chinese

●

Spanish

●

Swedish

●

Thai

●

Traditional Chinese

●

Turkish

Q2665-90902 The HP LaserJet 3020

and 3030 User Guide is available in electronic format on the HP

LaserJet all-in-one software CD-ROM.

HP LaserJet

3380 User Guide

●

Czech

●

Dutch

●

English

●

French

●

German

●

Hungarian

●

Italian

●

Korean

●

Polish

●

Russian

●

Simplified Chinese

●

Spanish

●

Swedish

●

Thai

●

Traditional Chinese

●

Turkish

Q2660-90902 The HP LaserJet 3380

User Guide is available in electronic format on the HP LaserJet all-inone software CD-ROM.

Documentation availability and localization EN

Table 1-3. User documentation availability and localization (continued)

Document name Languages Part Number Location

HP LaserJet

3015 Start Guide

HP LaserJet

3020 and 3030

Start Guide

HP LaserJet

3380 Start Guide

●

●

●

●

●

●

●

●

●

●

●

●

Arabic

Bulgarian

Croatian

Czech

Danish

Dutch

English

Estonian

Finnish

French

German

Greek

●

Hebrew

●

Hungarian

●

Indonesian

●

Italian

●

Kazakh

●

Korean

●

Latvian

●

Lithuanian

●

Norwegian

●

Polish

●

Portuguese

●

Romanian

●

Russian

●

Simplified Chinese

●

Slovak

●

Slovenian

●

Spanish

●

Swedish

●

Thai

●

Traditional Chinese

●

Turkish

●

Vietnamese

The part number for the HP

LaserJet 3015

Start Guide is

Q2669-90921.

The part number for theHP

LaserJet 3020 and 3030 Start

Guide is

Q2665-90921.

The part number for the HP

LaserJet 3380

Start Guide is

Q2660-90938.

The HP LaserJet 3015

Start Guide, the HP

LaserJet 3020 and 3030

Start Guide, and the HP

LaserJet 3380 Start

Guide are available in hardcopy and come in the box with your HP

LaserJet all-in-one product .

EN Chapter 1 Purpose and scope

9

10

Table 1-3. User documentation availability and localization (continued)

Document name Languages Part Number Location

HP LaserJet

3015, 3030, and

3380 Fax Guide

●

●

●

●

●

Arabic

Czech

Danish

Dutch

English

●

Finnish

●

French

●

German

●

Greek

●

Hebrew

●

Hungarian

●

Indonesian

●

Italian

●

Korean

●

Norwegian

●

Polish

●

Portuguese

●

Russian

●

Simplified Chinese

●

Slovak

●

Spanish

●

Swedish

●

Thai

●

Traditional Chinese

●

Turkish

●

Vietnamese

Q2660-90920 The HP LaserJet 3015,

3030, and 3380 Fax

Guide is available in hardcopy and comes in the box with your HP

LaserJet all-in-one product .

Documentation availability and localization EN

2

Software overview

This chapter provides information about the following topics:

●

Operating systems

●

Software component information

●

Scanning system

●

HP Send Fax software

●

HP LaserJet all-in-one software for Windows

●

Available product configurations

●

Port communication

●

[INTERNAL] Firmware upgrades

●

Supported third-party software

Note

For information about the HP LaserJet all-in-one software for Macintosh systems, see

Chapter 3, Macintosh software overview.

Operating systems

This section contains information about the following topics:

●

Supported Windows operating systems

●

Windows system requirements

●

Printing from other operating systems

Supported Windows operating systems

The all-in-one software for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the

HP LaserJet 3380 all-in-one products supports the following operating systems.

EN Chapter 2 Software overview

11

Note

Note

12

Windows supported operating systems

The following Windows operating systems are fully supported through the software installer and drivers for these operating systems are available on the software CD-ROM that comes with the product.

●

Microsoft (R) Windows (R) 98 Second Edition (98SE)

●

Microsoft Windows Millennium Edition (Windows Me)

●

Microsoft Windows 2000

●

Microsoft Windows XP (32-bit)

Because the Windows XP 64-bit driver and the Windows 2003 Server driver are not certified by the Windows Hardware Quality Lab (WHQL), when you install these drivers a message will appear stating that the drivers are not digitally signed. Click OK to continue the installation.

Print-only supported operating systems

The following operating systems have print-only support by the HP LaserJet all-in-one product software.

●

Microsoft Windows 95 (parallel connection only)

●

Windows 98 First Edition

●

Windows XP 64-bit (driver available only on the Web)

●

Windows 2003 Server (driver available only on the Web)

●

Windows NT (R) 4.0 (parallel connection only)

You must use the Add Printer Wizard to install the printer driver for these operating systems. The printer driver for these operating systems is available at the HP support web site for your product.

●

http://www.hp.com/support/lj3015

●

http://www.hp.com/support/lj3020

●

http://www.hp.com/support/lj3030

●

http://www.hp.com/support/lj3380

Windows system requirements

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products can function as standalone fax machines and copiers without installing the software, but certain functions are not available unless the full HP LaserJet all-in-one software is installed.

If you have a computer, HP strongly recommends installing the HP LaserJet all-in-one software.

This provides the full functionality of the HP LaserJet all-in-one products and is the easiest method for setting required features.

The HP LaserJet 3020 all-in-one product does not support faxing.

The HP LaserJet all-in-one software has the following minimum system requirements.

Windows system requirements EN

Note

Windows supported operating system requirements

●

Microsoft Windows 98SE, Windows Me, Windows 2000, or Windows XP operating system

●

Processor and RAM requirements:

●

For Windows 98SE: a computer with at least a P150 processor and 128 MB of

RAM (256 MB recommended)

●

For Windows Me: a computer with at least a P150 processor and 128 MB of RAM

(256 MB recommended)

●

For Windows 2000: a computer with at least a P300 processor with 128 MB of

RAM (256 MB recommended)

●

For Windows XP: a computer with at least a Pentium (R) 233 MHz processor with

128 MB of RAM (256 MB recommended)

●

210 MB or more of free hard disk space

●

A 2x or above CD-ROM drive (required for installation)

●

A direct connection to a computer for full product functionality requires either:

●

A USB port (compatible with 2.0 specifications)

-Or-

●

A dedicated, IEEE-1284B bidirectional or ECP-compliant parallel port

If the parallel port has another device attached to it, such as an external storage device, the device must be disconnected or you must add an additional parallel port.

Print-only supported operating system requirements

●

A computer running Windows 95, Windows 98 (First Edition), Windows XP (64-bit),

Windows 2003 Server, or Windows NT 4.0.

●

A computer processor and RAM that meets the minimum system requirements for the operating system you are running.

Printing from other operating systems

You can print to your HP LaserJet all-in-one product from any operating system that complies with the PCL command language, such as O/S2, UNIX (R), or Linux systems. The

O/S2 drivers will be available shortly after product release from the HP support web site for your product.

UNIX systems require a Model Script to set up the UNIX environment to be able to print to the product. The HP LaserJet III, or any generic HP LaserJet printer Model Script, should work. These files are written and provided by the individual UNIX vendor. Users of HP-UX can check for availability of the Model Script and the support model from the following web site.

http://www.hp.com

Click the Support & Drivers link.

Linux users should check for the availability of drivers from the following web site.

http://www.linuxprinting.org

EN Chapter 2 Software overview

13

Note

The Linux drivers are provided by HP, but HP does not support them. These drivers are supported through the Linux community.

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one series printer drivers have been tested and are supported under Windows Terminal Server or

Citrix Metaframe.

Software component information

This section contains information about the following topics:

●

New all-in-one software features

●

[INTERNAL] Software component comparison

●

[INTERNAL] Software component availability

●

[INTERNAL] Software component localization

New all-in-one software features

The HP LaserJet all-in-one software includes new features since the release of the HP LaserJet

3300 Series product. New features for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products include the following.

●

New Installer.The HP LaserJet all-in-one products include a new Installer that improves the software installation process and supports either a hardware-first or a software-first installation.

●

Software-first is the recommended installation method.

●

The HP LaserJet all-in-one product software uses two separate installers, which run together to properly set up the port and the printing and scanning software. If you cancel the installation after the first installer finishes, your installation will consist of the print and scan driver only.

●

You have the option to perform a Minimum installation, which consists of print and scan drivers only.

●

HP Toolbox and Fax Management.The HP LaserJet all-in-one product software includes a web application to easily communicate with and manage your HP all-in-one product. The

HP Toolbox allows you to monitor the status of the product, examine and change product settings, gives you access to fax software functionality, allows you to scan from the all-inone product control panel, provides product alert functionality, and presents troubleshooting and “How Do I” content.

●

Scan Driver Architecture.The HP LaserJet all-in-one product software includes a common architecture that provides TWAIN and WIA scanning support. This framework is shared with other HP products providing camera and scanner support for a common user experience.

14

Software component information EN

●

HP LaserJet Scan software. The HP LaserJet all-in-one product software includes a separate scan application that provides access to scanning from the Start/Programs group and performs other functions transparent to the user . This application allows you to e-mail a scanned image, save it to a file, perform OCR on it, or open the scanned image in another application that you specify.

●

Improved Performance. The scan architecture, as well as some product enhancements of the HP LaserJet all-in-one product software, improve the overall performance for scanning.

Software component comparison

[INTERNAL]

The all-in-one software for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the

HP LaserJet 3380 all-in-one products offers a simplified feature set compared to the software for the HP LaserJet 3300 Series all-in-one products. The following table lists the differences between the two software systems.

Table 2-1. Software component comparison [INTERNAL]

Windows software components

HP LaserJet 3300 Series allin-one products

HP LaserJet 3015, HP

LaserJet 3020 and 3030, and HP LaserJet 3380 all-in-one products

X

1 HP installer

Customization Utility

Uninstaller

HP LaserJet Device

Configuration utility

Software Configuration page X

Driver software X

HP LaserJet Director

HP LaserJet Document

Manager

X

X

HP Document Viewer

HP LaserJet Copier

HP LaserJet Cover page

Editor

HP LaserJet Send Fax/Fax

Driver

X

X

X

X

HP LaserJet Scan Control

Viewer

Scan Application

TWAIN scan drivers

WIA scan drivers

X

X

X

X

X

X

X

X

X 2

X

X

X

EN Chapter 2 Software overview

15

Note

16

Table 2-1. Software component comparison [INTERNAL] (continued)

Windows software components

HP LaserJet 3300 Series allin-one products

HP LaserJet 3015, HP

LaserJet 3020 and 3030, and HP LaserJet 3380 all-in-one products

Readiris Pro text recognition software (OCR) version 7.5

version 8.0

HP Photo Center

Key Application Linking and

Integration

Inverse Print Engine (IPE)

Online Help

X

X

X

X X

X HP Toolbox and Fax

Management

Scrubber utility

Online user guide

Web Registration

X

X, but not at initial release

X

X

X

1

2

Two installers run in sequence.

This feature is not supported on the HP LaserJet 3020.

Software component availability [INTERNAL]

The following table lists the availability of the HP LaserJet all-in-one software components by operating system.

In the following table, "98SE/Me" refers to Windows 98SE and Windows Me; "2K/XP" refers to

Windows 2000 and Windows XP.

Table 2-2. Software component availability for the HP LaserJet all-in-one products

[INTERNAL]

Component 98SE/Me

2K/XP 1

UNIX Linux

Drivers

HP traditional PCL 6 driver (Wizard)

HP traditional PCL 5e driver (Wizard) 2

X

X

HP traditional PS driver (Wizard)

HP PCL 6 unidriver (Mombi)

HP PCL 5e unidriver (Mombi)

HP PS unidriver

2

X

X

X

X

HP traditional PostScript Printer

Description (PPD)

UNIX Model Script

X

X 3

Software component availability EN

Table 2-2. Software component availability for the HP LaserJet all-in-one products

[INTERNAL] (continued)

Component 98SE/Me

2K/XP 1

UNIX Linux

Linux printing drivers and model script

X 4

Fax driver

Fax application

TWAIN scan driver

WIA scan driver 5

X

X

X

X

X

X

X

X

Scan application

Installers

Common Windows Installer

CD-ROM Browser

Fonts

X

.INF File (Add Printer)

Bidirectional communication

Network Bidirectional Communications X

Direct Connect Bidirectional

Communications

X

X

X

X

X

X

X

X

X

X

X

X

Remote management and status

Web Jetadmin 6

Applet for Web Jetadmin

6

This component is available on the HP web site.

HP Toolbox

X

X

X

Online Documentation

HP LaserJet 3015 User Guide

X

HP LaserJet 3020 and 3030 User Guide X

HP LaserJet 3380 User Guide

HP LaserJet 3015 Readme

7

X

X

X

HP LaserJet 3020/3030 Readme

7

HP LaserJet 3380 Readme

7

Help systems

Other

X

X

X

X

X

X

X

X

X

X

X

X

EN Chapter 2 Software overview

17

18

Table 2-2. Software component availability for the HP LaserJet all-in-one products

[INTERNAL] (continued)

Component 98SE/Me

2K/XP 1

UNIX Linux

PS Fonts

X X

1

2

3

4

5

6

7

This information also applies to Windows Server 2003.

This driver is installed through the Add Printer Wizard only.

Available through the following web site.

http://www.hp.com

Click the Support & Drivers link.

Available through the following web site.

http://www.linuxprinting.org

This driver is available for Windows XP only.

This component is available through the following web site.

http://www.hp.com/go/webjetadmin

This document is also available on the following web sites.

http://www.hp.com/support/lj3015_readme http://www.hp.com/support/lj3030_readme http://www.hp.com/support/lj3380_readme

Software component localization

[INTERNAL]

The following table provides localization information about the all-in-one software components for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380.

Table 2-3. Software component localization by language, A-K [INTERNAL]

1

Component Operating system

A

R

B

G

C

S

D

E

D

N

E

L

E

N

E

S

E

T

FI F

R

H

E

H

R

H

U

X X X X X X X X HP Toolbox 98SE, Me,

2000, XP

PCL 6, PCL

5, PS

Traditional drivers

(Wizard)

PCL 6, PCL

5, PS

Unidrivers

(Mombi)

98SE, Me,

NT 4.0

2000, XP,

2003 Server

X X X

X X X

X X

X X

X X

X X

X

X

Common

Windows

Installer

Online manuals

(in .PDF

format)

98SE, Me,

2000, XP

98SE, Me,

2000, XP

X X X

X X

X X

X X

X X

X

X

X

I

D

IT K

K

X

X

K

O

X

X

X X X

X

X

X

X

Software component localization EN

Table 2-3. Software component localization by language, A-K [INTERNAL] (continued)

1

Component Operating system

Scan drivers 98SE, Me,

2000, XP

A

R

B

G

C

S

D

E

D

N

E

L

E

N

E

S

E

T

FI F

R

H

E

H

R

H

U

I

D

IT K

K

K

O

X X X X X X X X X X X X X X X X X X

Readiris Pro

OCR function 2

98SE, Me,

2000, XP

X X X X X X X X X X X X X X X X X

EN Chapter 2 Software overview

19

20

Table 2-3. Software component localization by language, A-K [INTERNAL] (continued)

1

Component Operating system

A

R

B

G

C

S

D

E

D

N

E

L

E

N

E

S

E

T

FI F

R

H

E

H

R

H

U

I

D

IT K

K

Readiris Pro user interface

98SE, Me,

2000, XP

X X X X X X

1

2

Components that are not available in a specific language are supported in English.

The Readiris Pro text recognition software can also perform OCR in the following languages.

British English

Afrikaans

Albanian

Aymara

Balinese

Basque

Bemba

Bikol

Bislama

Brazilian

Breton

Bulgarian-English

Byelorussian

Byelorussian-English

Catalan

Cebuano

Chamorro

Corsican

Esperanto

Faroese

Fijian

Frisian

Fuiulian

Galician

Ganda

Greek-English

Greenlandic

Haitian (Creole)

Hani

Hiligaynon

Icelandic

Ido

Ilocano

Interlingua

Irish (Gaelic)

Japanese (optional)

Javanese

Kapampangan

Kicongo

Kinyarawanda

Kurdish

K

O

Software component localization EN

EN

Table 2-4. Language key A-K [INTERNAL]

AR = Arabic FI = Finnish

BG = Bulgarian

CS = Czech

FR = French

HE = Hebrew

DE = German

DN = Danish

EL = Greek

EN = English

ES = Spanish

ET = Estonian

HR = Croatian

HU = Hungarian

ID = Indonesian

IT = Italian

KK = Kazakh

KO = Korean

Table 2-5. Software component localization by language, L-Z [INTERNAL]

Component

1 Operating system

L

T

L

V

N

L

N

O

P

L

P

T

R

O

R

U

S

K

S

L

S

V

T

H

T

R

X X X X X X X X

VI Z

H

C

N

X X

Z

H

T

W

HP Toolbox 98SE, Me,

2000, XP

PCL 6, PCL

5, PS

Traditional drivers

(Wizard)

PCL 6, PCL

5, PS

Unidrivers

(Mombi)

98SE, Me,

NT 4.0

2000, XP,

2003 Server

Common

Windows

Installer

Online manuals

(⁠.

⁠PD

F)

98SE, Me,

2000, XP

98SE, Me,

2000, XP

Scan drivers 98SE, Me,

2000, XP

Readiris Pro

OCR function 2

98SE, Me,

2000, XP

X X X X

X X X X

X X X X

X X

X

X

X

X

X X X

X X X

X X X

X X X

X X X X X X X X X X X

X X

X X

X X

X X

X X X X

X X X X X X X X X X X X X X X X

Chapter 2 Software overview

21

22

Table 2-5. Software component localization by language, L-Z [INTERNAL] (continued)

Component 1

Operating system

L

T

L

V

N

L

N

O

P

L

P

T

R

O

R

U

S

K

S

L

S

V

T

H

T

R

VI Z

H

C

N

Z

H

T

W

Readiris Pro user interface

98SE, Me,

2000, XP

X

1

2

Components that are not available in a specific language are supported in English.

The Readiris Pro text recognition software can also perform OCR in the following languages.

Latin

Luxemburgh

Macedonian

Macedonian-English

Madurese

Malagasy

Malay

Maltese

Manx (Gaelic)

Maori

Mayan

Minangkabau

Nahuatl

Numeric

Nyanja

Nynorsk

Occitan

Pidgin English

Quechua

Rhaeto-Roman

Rundi

Russian-English

Samoan

Sardinian

Scottish (Gaelic)

Serbian

Serbian (Latin)

Serbian-English

Shona

Somali

Sotho

Sudanese

Swahili

Tagalog

Tahitian

Tok Pisin

Tonga

Tswana

Ukrainian

Ukrainian-English

Waray

Wolof

Xhosa

Zapotec

Zulu

Software component localization EN

Table 2-6. Language key, L-Z [INTERNAL]

LT = Lithuanian SK = Slovak

LV = Latvian

NL = Dutch

SL = Slovenian

SV = Swedish

NO = Norwegian

PL = Polish

PT = Portuguese

RO = Romanian

RU = Russian

TH = Thai

TR = Turkish

VI = Vietnamese

ZHCN = Simplified Chinese

ZHTW = Traditional Chinese

Scanning system

This section contains information about the following topics.

●

Scanning methods

●

HP LaserJet Scan software

●

Scan drivers

Scanning methods

You can scan from your HP LaserJet all-in-one product using any of the following methods.

●

From the HP LaserJet all-in-one software on your computer. At your computer, click Start, click Programs, click Hewlett-Packard, click the name of your HP LaserJet all-in-one product, and then click Scan. Or, if your computer is connected directly to your HP LaserJet all-in-one product and you have enabled the Scan to e-mail or a

folderoption in the HP Toolbox, you press the START SCAN button on the HP

LaserJet all-in-one product control panel to automatically open the HP LaserJet Scan

software on your computer. See the HP LaserJet Scan software section for more

information.

●

From the HP LaserJet all-in-one product control panel. On the HP LaserJet all-inone product control panel, press the SCAN TO button. Use the < or > buttons to make a selection from the list, and then press the START SCAN or the MENU/ENTER button.

See Chapter 4, The HP Toolbox for information about the following options.

●

If you select an e-mail address that you had previously added in the HP Toolbox, your scanned item is sent to that e-mail recipient as an attachment.

●

If you select a folder location that you had previously added in the HP Toolbox, your scanned item is saved in the folder location you specify.

●

If you select MY SCANS, you will save the scanned item to the MY DOCUMENTS

\MY SCANS directory on your computer.

●

If you select ADD NEW E-MAIL, the HP Toolbox automatically opens on your computer allowing you to add e-mail recipients.

●

If you select ADD NEW FOLDER, the HP Toolbox automatically opens on your computer allowing you to add additional folder locations.

EN Chapter 2 Software overview

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24

●

From a TWAIN- or WIA-compliant software application. Check the Help system on your software application to learn how to scan from a TWAIN- or WIA-compliant scanner from within your software application.

●

From the Camera and Scanner Wizard on Windows XP. In Windows XP, click Start, click Control Panel, double-click Scanners and Cameras, and then double-click the HP

LaserJet all-in-one product scanner icon. The Camera and Scanner Wizard appears.

Follow the onscreen directions to save your scanned item to a file.

●

.CSV

●

.DCA

●

.DOC

●

.DW

●

.HTM

●

.MM

●

.PDF

●

.RTF

●

.TXT

●

.WP

●

.WPS

HP LaserJet Scan software

The HP LaserJet Scan software allows you to either scan from the HP LaserJet all-in-one product or to read from a file and then do the following with the data.

●

Save the scanned item to a file.

●

Attach the scanned item to an e-mail.

●

Perform OCR on the scanned item through Readiris Pro text recognition software (OCR) (if

Readiris Pro is installed on the computer).

●

Open the scanned item with any third-party software application that supports drag and drop.

The HP LaserJet Scan software uses scans via TWAIN and performs any necessary file conversions. The HP LaserJet Scan software is set up to scan by default , but the General tab on the Settings dialog box does provide an override to read a scanned item from a file. This is helpful both for testing when a scanner is not available and for converting existing files into some other output file type. The following file types are currently supported.

●

.BMP

●

.GIF

●

.JPG

●

.PDF

●

.TIFF (both regular and compressed)

The following additional file types are supported as output by the Readiris Pro text recognition software (OCR). If you want to use one of these formats, select Readiris as your destination and save the file from within the Readiris Pro program.

HP LaserJet Scan software EN

●

.WS

●

.WS2

The HP LaserJet Scan software is composed of a simple user interface that provides only a

Where should the data go? drop-down menu and a Settings button.

Figure 2-1.

HP LaserJet Scan dialog box

Clicking Settings displays a more detailed property dialog box called the Scan Settings dialog box that allows you to make changes to the scan settings. The tabs available on the

Scan Settings dialog box depend on the destination you select on the HP LaserJet Scan dialog box. For example, the E-mail tab appears only if the selected destination is Send it

through e-mail. Quick Sets are also available to store settings that you use on a regular basis.

Figure 2-2.

Scan Settings dialog box

EN Chapter 2 Software overview

25

Note

Note

Note

26

If the Show the TWAIN dialog to allow cropping and preview scanning check box is not selected on the Scan tab, the TWIN driver user interface will not appear. For an example of

the TWAIN driver user interface, see TWAIN driver user interface.

If you do not change any settings on the Scan Settings dialog box, the HP LaserJet Scan software prompts you for any needed information, such as a file name if you are sending the scanned item to a file folder or an e-mail address if you are sending the scanned item via e-mail.

If you specify an e-mail address in the Scan Settings dialog box before you scan your item, the e-mail is sent automatically without displaying the new message dialog box.

[INTERNAL] The HP LaserJet Scan software reads variables either from the command line or from the registry. The Scan Settings dialog box displays only a limited set of variables, so there is more functionality provided with command line arguments.

Every time the HP LaserJet Scan software is executed, an HPPSCAN2.LOG file is generated within the current user's temporary directory. The HPPSCAN2.LOG file logs operations and aids in troubleshooting problems.

The user's TEMP directory is often hidden from view. Use the File to e-mail tool to get this file from a customer.

Scanning to a file sends the scanned image to a My Scans directory in your My Documents folder unless you have specified otherwise.

Selecting the third-party destination option saves the scanned image to a file of the specified file type. The HP LaserJet Scan software then launches the specified software application by appending the filename after the application filename. The HP LaserJet Scan software does not support automatic discovery of software applications. This means that you must specify the following information.

●

The correct software application

●

A file type that your software application supports

●

That the software application will open the the filename when it is passed as a command line argument during launch

The HP LaserJet Scan software does not support multi-page scanning from the flatbed.

E-mail

The HP LaserJet all-in-one software for Windows supports only MAPI-compliant e-mail applications, not Internet-based e-mail programs such as Hotmail or Yahoo. The following programs are examples of the type of e-mail programs supported by the HP LaserJet all-in-one product software.

●

Microsoft Exchange

●

Microsoft Outlook

●

Microsoft Outlook Express

●

Lotus Notes (3.0 or later)

HP LaserJet Scan software EN

Note

Note

E-mail is always sent through your default e-mail client as noted in the E-mail control on your computer. To see what your default e-mail client is, click Start, click Control Panel, click

Internet Options, click Programs, and then click E-mail.

[INTERNAL] Sending a scan to e-mail generally uses the simple MAPI protocol. If you add the e-mail address prior to scanning, extended MAPI might be used to avoid security messages while the application tries to send the e-mail automatically. Setting a MAPI-Level registry key forces the scan application to always use either simple or extended MAPI. This may be required if scanning to e-mail seems to always fail even though your default e-mail client is set up correctly.

Scan drivers

The HP LaserJet all-in-one product software includes the following integrated scan drivers.

●

TWAIN scan driver

●

Windows Image Acquisition (WIA) scan driver

Someone with Administrator privileges must initiate a scan and send a fax before any other faxes can be sent on the HP LaserJet all-in-one product.

TWAIN scan driver

The HP LaserJet all-in-one product software includes a TWAIN driver user interface that allows great flexibility and a wide range of image quality options. TWAIN is an industry standard scanning protocol, and scans from the HP LaserJet all-in-one product can be initiated from any TWAIN-compliant application.

The current supported scan language is PML.

The TWAIN driver does not support duplex scanning.

TWAIN compatibility

TWAIN-compliant applications can acquire documents directly from the HP LaserJet all-inone product. Programs that follow the TWAIN standards should work. (The HP LaserJet allin-one products support only the required core functions for TWAIN compliance. It does not support extended TWAIN options.)

TWAIN scanning does not work with some applications

For applications that are not TWAIN-compliant, use the following process as a workaround.

1

Scan the document in .TIF format (or any other file type supported by that application) into a folder using the HP LaserJet Scan software.

2

Import the .TIF file into the program.

Additional information about TWAIN

For more information about TWAIN, visit the following Web site.

http://www.twain.org

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TWAIN driver user interface

Figure 2-3.

28

TWAIN driver user interface

The TWAIN user interface contains the following options.

●

New Scan. This control causes a rescan of the image. Flatbed rescans are always at 75 dpi and in color. ADF rescans are always at 300 dpi and in color.

●

Accept. This control causes a rescan of the image if the original is on a flatbed scanner and sends the image back to application with the specified settings.

●

Resize. This control changes the selection area for final scan. The final scan is performed within this selection area.

●

Lighten/Darken. This control performs lightening or darkening on the scanned image. This operation is done post-scan on the returned image. No device interaction takes place.

●

Color Adjustment. This control performs color adjustment on the scanned image. This operation is done post-scan on the returned image. No device interaction takes place.

●

Resolution. This option designates the final resolution for the image. Resolutions above

600 dpi are interpolated by the software.

●

Mirror. This option flips the scanned image horizontally. This operation is done post-scan on the returned image. No device interaction takes place.

●

Invert Colors. This control inverts the colors in the scanned image. This operation is done post-scan on the returned image. No device interaction takes place.

●

Descreen. This control applies a special algorithm to detect and remove undesirable patterns from the scanned image. Choosing this option will automatically trigger a rescan, because the descreen operation must take place as the image data is flowing in from the scanner.

Scan drivers EN

●

Rotate. This control rotates the scanned image left or right by 90 degrees. This operation is done post-scan on the returned image. No device interaction takes place.

●

Zoom. This control zooms in on the selected area of the scan. This will automatically cause a rescan if it is needed in order to get an image that is good enough to zoom in on.

●

Reset Tools. This option resets all the controls to their default values.

You can set additional scan settings by positioning your mouse over the Scan menu, and then clicking Scan preferences.

Figure 2-4.

EN

Scan Preferences dialog box

The Scan Preferences dialog box contains three tabs: Automatic, Quality vs. Speed, and

Preview. However, the HP LaserJet Scan software supports only the options on the

Automatic tab. The following options are available on the Automatic tab.

● Automatically straighten scanned images.

● Automatically adjust exposure.

● Automatically adjust color.

● Use enhanced color.

●

Prompt for additional scans from glass/TMA.The HP LaserJet Scan software does not currently support this option.

● Restore Defaults.

Windows Image Acquisition (WIA) scan driver

You can use any of the following methods to gain access to WIA scanning for Windows XP.

●

You can launch WIA scanning through a WIA-compliant software application.

●

You can right-click on the scanner icon in the My Computer folder, and then clicking

Scan.

●

You can right-click on the scanner icon in the My Computer folder, and then clicking

Scanner Wizard.

●

You can right-click on the scanner icon in the Scanners and Cameras folder in the

Control Panel, and then clicking Scan.

●

You can right-click on the scanner icon in the Scanners and Cameras folder in the

Control Panel, and then clicking Scanner Wizard.

Chapter 2 Software overview

29

WIA has its own user interface that is relatively simple and does not contain the wide range of image quality options that are available in the TWAIN driver user interface.

When you use the WIA scan driver, you must modify brightness and contrast post-scan.

Contrast or brightness modifications cannot be set on the device. Only native device resolutions are supported and software interpolation is not performed. The WIA scan driver supports scan types of ADF or Flatbed, but does not support duplex scanning.

[INTERNAL] The WIA scan driver supports compression types of None and JPEG.

Note

WIA support is not installed when the scan driver is installed over a network. The scanner icon is not visible and only TWAIN scans are possible.

HP Send Fax software

Note

The HP LaserJet 3020 all-in-one product does not support faxing.

The HP Send Fax software allows you to send faxes from your computer. To use the HP Send

Fax software, click Start, click Programs, click Hewlett-Packard, click the name of your HP

LaserJet all-in-one product, and then click Send Fax.

Figure 2-5.

Send Fax user interface

30

HP Send Fax software EN

Note

The HP Send Fax software works together with the HP Toolbox. If you turn off the HP Toolbox, you are not able to use some of the features of the HP Send Fax software, such as having access to the fax phone book or editing your personal data. Cover pages are completed with your name, company name, phone number, and fax number as you entered them when you last edited them. However, you are still able to preview and send faxes.

In some cases, faxing from the computer is more convenient than faxing from the HP

LaserJet all-in-one control panel, such as in the following examples.

●

Faxing to multiple recipients

●

Creating a cover page

●

Faxing without first printing and scanning the document

Faxing to multiple recipients

If you need to send a fax to multiple recipients, the HP Send Fax software allows you to enter the names and fax numbers of each recipient easily.

Figure 2-6.

Faxing to multiple recipients

If you have stored entries in the fax phone book provided in the HP Toolbox, you can click

Phone Book on the Send Fax page to quickly select the recipients for the fax. Or you can type in the entries at your keyboard and click Add To List. To add new entries to the fax phone book in the HP Toolbox, click Edit to launch the HP Toolbox.

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Creating a cover page

If you want to create a cover page to accompany your fax, click Cover Page.

Figure 2-7.

Send Fax - cover page

After you have run the HP Toolbox Fax Setup Wizard (you only need to do this once for the life of the software), your name, company name, phone number, and fax number are entered automatically into the cover page template. The recipient’s data is automatically filled in too.

When you click Cover Page, the Notes section appears for your use. To view a filled-in cover page template, select one from the drop-down menu and click Preview.

Faxing without first printing and scanning the document

One of the most useful features of the Send Fax software is the ability to fax documents without first printing and scanning them. For example, if you want to send a Microsoft Word document, open the document, click File, click Print, and then select the Fax Printer Driver from the dropdown menu of printers.

The HP Send Fax software is launched with the document already attached. If you want to view the fax, click Preview. You can add a scanned document by clicking Pages in Document Tray or add a cover page by clicking Cover Page.

32

Creating a cover page EN

HP LaserJet all-in-one software for Windows

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products include the following software components and programs for Microsoft Windows operating systems:

Table 2-7. Software components for Windows

Components Description

HP installer Installs HP LaserJet all-in-one software based on the hardware it detects from the host computer.

HP scan installer Installs the HP LaserJet all-in-one scanner driver based on the hardware it detects from the host computer.

Uninstaller Removes files and folders installed when the HP LaserJet all-in-one software was originally installed on the computer.

Scrubber utility

HP LaserJet Scan software

After running the Uninstaller, removes files and folders installed when the HP LaserJet all-in-one software was originally installed on the computer.

Allows access to the scan functions on your HP LaserJet all-in-one product.

HP LaserJet Fax software

1

HP Toolbox

Allows access to the fax functions on your HP LaserJet all-in-one product.

Provides an interface through your Web browser to manage the HP

LaserJet all-in-one products. Use the HP Toolbox to perform the following tasks:

●

Monitor the status of your HP LaserJet all-in-one product

●

Change the print, fax, and copy settings for your HP LaserJet allin-one product

●

Provides scanning functionality from the control panel of your HP

LaserJet all-in-one product

●

Set the scan-to e-mail addresses and the scan-to folder locations

●

Find troubleshooting information and instructions for performing basic tasks

●

Receive Status Alerts when certain events occur or conditions exist on your HP LaserJet all-in-one product

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Table 2-7. Software components for Windows (continued)

Components Description

Driver software

Allows you to print, fax, and scan with the computer and the HP

LaserJet 3015, the HP LaserJet 3020 1 and 3030, and the HP LaserJet

3380 all-in-one products. This software includes the following drivers:

●

The PCL 6 and PCL 5e printer drivers. The PCL 6 driver is installed by default. To install the PCL 5e driver, use the Add

Printer wizard.

●

The PostScript (PS) printer driver and PostScript Printer

Description (PPD) file for printing with PostScript Level 2 emulation. This driver is not installed by default. To install the PS driver, use the Custom installation or the Add Printer wizard.

●

The HP LaserJet 3380/3030/3015 Fax (PC fax) driver

●

Scan drivers

●

TWAIN driver.TWAIN is an industry standard scanning protocol, and scans from the HP LaserJet all-in-one product can be initiated from any TWAIN-compliant application.

●

Windows Image Acquisition (WIA) driver. WIA scanning

(Windows XP only) can be launched from a WIA compliant application or from the computer. WIA has its own user interface that is relatively simple and does not contain the wide range of image quality options that are available in the

TWAIN driver user interface.

Note

WIA support is disabled when the scan driver is installed over a network. The scanner icon is not visible and only TWAIN scans are possible.

34

HP LaserJet all-in-one software for Windows EN

Table 2-7. Software components for Windows (continued)

Components Description

Readiris Pro text recognition software (OCR), version 8.0, by

IRIS

Note

The Readiris Pro text recognition software uses a separate installer and is shipped on a separate CD-

ROM.

Note

[INTERNAL] The initial release of the HP LaserJet all-in-one product software includes

Readiris Pro version 8.0.

Future releases will include

Readiris Pro version 9.0.

Allows you to convert scanned images into text that can be edited in word-processing programs.

The user interface of this software is localized into six languages.

However, the software supports OCR in 117 languages.

Readiris Pro text recognition software (OCR) 8.0 supports OCR in 2byte Asian characters. You must have your operating system set up to display 2-byte characters in order to see the resulting text.

Note

You must start Readiris Pro and scan directly into the application to perform OCR scanning. Readiris Pro automatically launches a wizard to help you through this process.

When Readiris Pro is installed on the computer, Readiris Pro appears as an option in the destination drop-down box in the HP LaserJet

Scan software. If you select Readiris Pro as the destination, your image is scanned into .TIFF format and Readiris Pro launches automatically to begin the OCR process.

Online Help Provides help for using the software for the HP LaserJet 3015, the HP

LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products.

The user documentation for these products is included on the installation CD-ROM as both .CHM (online help) files and Adobe

Acrobat (R) .PDF files. The software CD-ROM uses a version of

Adobe Acrobat Reader that remains on the CD-ROM and does not need to be installed on the computer. However, you need a Web browser installed on the computer to view the contents from any .CHM

file.

1

The HP LaserJet 3020 does not support faxing.

Available product configurations

This section contains information about the following topics:

●

Software features by connection type

●

Supported configurations

●

Configuration options

●

Multi-tasking capabilities by connection type

●

Differences between network and direct connection configurations

EN Chapter 2 Software overview

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Note

Software features by connection type

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products can function in one of three installations:

●

As a standalone fax and copier not connected to a computer.

●

Directly connected to a computer. If it is connected to a computer running Windows 98SE,

Me, NT 4.0, 2000, and XP, you can share the product with other network users (for printing only).

●

Connected to a network.

The HP LaserJet 3020 all-in-one product does not support faxing.

The product works in any of these situations, but feature availability varies. The following table shows which features are available depending on how you connect the product.

Details on which features can be used simultaneously in the direct or network connection configurations are given in this section.

Table 2-8. Software features by connection type

Feature or Function

Connected Directly to Computer, Local

User 1

Connected Directly to Computer, but

Shared with Other

Users 2

Printing from the computer to the product

X X

X Faxing electronic documents from the computer (PC faxing)

Combining paper and

PC fax documents in a fax

Scan to E-mail

Optical character recognition (OCR) software for converting scanned images to editable text documents

Gain access through the software to the fax options

X

X

X

X

Connected to

Network via HP

Jetdirect Print Server

X

X

X

X

X

X

36

Software features by connection type EN

Table 2-8. Software features by connection type (continued)

Feature or Function

Connected Directly to Computer, Local

User 1

Connected Directly to Computer, but

Shared with Other

Users

2

Access through the software to the product setup options and setup for speed dial numbers

X

1

2

Available to the user of the computer that is directly connected to the product.

Available to the other users who are using the network when

Microsoft Windows sharing is enabled from the computer that is directly connected to the product. When the computer that is directly connected to the product is on a local area network, the product can be shared with other computers on the network. Users of shared computers can only print from their computers to the product and they must have the full software package installed on their computers.

Connected to

Network via HP

Jetdirect Print Server

X

Supported configurations

This section includes information about the following topics:

●

Direct connection

●

Network connections

Direct connection

In the direct (or local) configuration, the HP LaserJet all-in-one product is connected directly to the host computer with an IEEE-1284B parallel or Universal Serial Bus (USB) cable. In this configuration, the product is not shared. A single user has complete physical control over the product. Most users are familiar with using peripherals that are directly connected to their computers. You can gain access to all of the capabilities of the product in this configuration.

Network connection options

The following networking options are available for the HP LaserJet 3015, the HP LaserJet

3020 and 3030, and the HP LaserJet 3380 all-in-one products:

Local connection using Microsoft peer-to-peer networking (Windows only)

Microsoft Windows allows a person to share a local printer over the network. The operating system handles all of the networking issues. The product will print in this configuration, but only the local computer will be able to use the faxing and scanning functionality; network faxing and scanning are not supported in this configuration. Also, because Microsoft peer-topeer networking is unidirectional, network users do not receive printer status messages when they print to the product.

EN Chapter 2 Software overview

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Note

Note

38

HP does not support vending drivers across operating systems that have different printer driver architectures, such as HP Traditional drivers and HP Unidrivers. To use mixed operating systems, you must install an alternate print driver and download the driver for the specific operating system as described in the HP customer support document HP Color

LaserJet and LaserJet Printers - MS Windows NT 4.0 through MS Windows 2000 and

beyond, Print Driver Issues for Operating in a Mixed Operating System Environment.

System requirements for peer-to-peer networking

The network computers that will be using the HP LaserJet all-in-one software need to meet the same requirements as a direct connection for operating systems, processor type and speed, and available hard disk space.

Networked with HP Jetdirect external print server

In this configuration, your HP LaserJet all-in-one product is connected to a network through an

HP Jetdirect print server, such as the HP Jetdirect 300X and 500X (parallel) or the HP Jetdirect en3700 (USB) print servers. The product can be under the direct control of a single user or in a common area with other networked resources. All users on operating systems that support the full product software have access to the printing, outbound faxing, and scanning functionality of the product.

When networking using a supported HP Jetdirect print server, you are able to perform nearly all of the functions just as if your HP LaserJet all-in-one product was directly connected. There are some limitations on scan functions.

HP Jetdirect networking requirements

The following are required for your HP LaserJet all-in-one product to work on an HP Jetdirect network connection.

●

An installed network using the TCP/IP or IPX/SPX network protocol.

If you are using the TCP/IP protocol, you must configure the HP Jetdirect print server for a direct peer-to-peer connection from the computer to the product for network users to have the full print, fax, and scan functionality of your HP LaserJet all-in-one product. The IPX/SPX network protocol supports print functions only.

If you are setting up peer-to-peer printing ("Windows sharing") on a Windows 98SE, Me, NT 4.0,

2000, or XP network, you can use the driver installation software to print directly to the printer.

●

A cable for your type of network connections (not included). This cable is used to connect the HP Jetdirect print server to a network port.

●

A supported HP Jetdirect external print server. The model used depends on the type of network you have and how many HP LaserJet all-in-one products (or other devices) you want to connect to the print server.

The following HP Jetdirect external print servers are supported.

●

HP Jetdirect 170X (J3258B). Use this model if you have a 10-Base-T network, and only need to connect the HP LaserJet all-in-one product to this print server. This print server does not support Web Scan. This print server is not compatible with Mac systems.

●

HP Jetdirect 175X (J6035C). Use this model if you have a 10-Base-T or a 100-Base-T network, and only need to connect your HP LaserJet all-in-one product to this print server.

●

HP Jetdirect 300X (J3263A) with firmware revision H.08.00 or higher. Use this model if you have a 10-Base-T or 100-Base-TX network, and only need to connect your HP LaserJet allin-one product to this print server. This print server does not support Web Scan.

Supported configurations EN

Note

Note

Note

●

HP Jetdirect en3700 (J7942A) with firmware revision A.25.00 or higher. Use this model if you have a 10-Base-T or a 100-Base-TX network and only need to connect your HP

LaserJet all-in-one product to this print server.

●

HP Jetdirect 380X (J6061A) external wireless, compatible with all firmware versions. It connects one product to any 802.11b wireless Ethernet.

●

HP Jetdirect 500X (J3265A) with firmware revision J.08.00 or higher. Use this model if you have a BNC (10Base2), 10-Base-T, or 100-Base-TX network, and would like to connect your HP LaserJet all-in-one product and up to two other devices to this print server. This print server does not support Web Scan. This print server must be set up on Port 1.

You can check the firmware revision number by printing a configuration page for the HP

Jetdirect print server. If the firmware version is not H.08.00 or J.08.00 or higher, upgrade the firmware before using the HP Jetdirect external print server with your HP LaserJet all-in-one product. See the documentation that came with the HP Jetdirect print server for more information about upgrading the firmware.

You can download a firmware upgrade from the following Web site.

http://www.hp.com/go/webjetamin_firmware

The HP Jetdirect 170X and 175X print server firmware is not upgradeable.

Multitasking capabilities

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-inone products are designed to carry out multiple tasks simultaneously. This enables you to initiate tasks when they are needed, without waiting.

The HP LaserJet all-in-one products perform multiple tasks such as printing, scanning, copying, faxing, and PC faxing. Depending on which functions are in use, the HP LaserJet all-in-one product can perform many functions at the same time. This high level of multitasking is made possible by the two separate paper paths (a print paper path and a scan paper path) of the HP LaserJet all-in-one products. Additionally, these products feature at least 32 MB of memory that can efficiently manage multiple tasks, and a scan-ahead feature that quickly clears the scan paper path for subsequent jobs.

The following table shows which tasks the HP LaserJet all-in-one products can perform while another function is already in use.

The HP LaserJet all-in-one products can perform multiple tasks when directly connected to a computer or when connected to a network with an HP Jetdirect external print server. The copy and scan functions are not available when using a Windows sharing (peer-to-peer) connection.

The HP LaserJet 3020 all-in-one product does not support faxing.

Table 2-9. Multitasking capabilities

If the product is:

You are able to:

Send a print job

Receive a paper fax

Send a paper fax

Receive a

PC fax

Send a

PC fax

Scan to the PC

Copy

EN Chapter 2 Software overview

39

40

Table 2-9. Multitasking capabilities (continued)

Printing a file

Printing a paper fax

Receiving a PC fax

Yes.

Prints when first print job ends.

Yes.

Prints when fax printing ends.

Yes.

Yes. Prints when first print job ends.

Yes. Prints when first job ends.

Yes.

Yes.

Yes.

Yes.

Yes.

Yes.

Yes.

Yes.

Receiving a paper fax

Sending a paper fax

Copying

Yes.

Prints when fax printing ends.

Yes.

No.

Telephone line is in use.

No.

Telephone line is in use.

Yes.

Prints when copying ends.

Yes. Prints when copying ends.

Yes.

Sends when first fax job ends.

No.

Telephone line is in use.

Yes.

Sends when first fax job ends.

No.

Telephone line is in use.

Yes, if the scanner is not in use.

Yes

Yes.

Sends when first fax job ends.

Yes.

Sends when first fax job ends.

Yes.

Yes.

Yes, if the scanner is not in use.

Yes, if the scanner is not in use.

Sending a

PC fax

Yes.

Yes.

Copy pages scans/ prints when

PC printing ends.

Yes.

Copy pages scans/ prints when fax printing ends.

Yes.

Yes, if the scanner is not in use.

No.

Telephone line is in use.

No.

Telephone line is in use.

Yes.

Sends when first fax job ends.

No.

Telephone line is in use.

Yes.

Sends when first fax job ends.

No.

Telephone line is in use.

Yes.

Sends when first fax job ends.

Yes.

Sends when first fax job ends.

Yes, if the scanner is not in use.

Yes.

Yes.

Second copy begins when the first copy job ends.

Yes.

Yes.

Multitasking capabilities EN

Table 2-9. Multitasking capabilities (continued)

Scanning Yes.

Yes.

No. The scanner is in use.

Yes.

Yes.

No. The scanner is in use.

No. The scanner is in use.

Differences between the networkconnected and direct-connected configurations

When networking using a supported HP Jetdirect print server, you can perform nearly all of the product functions just as if your HP LaserJet all-in-one product was directly connected to your computer. The following are a few exceptions:

●

The WIA scan driver for Windows XP is not available on a network.

●

One touch scanning with the START SCAN button on the control panel of the HP

LaserJet all-in-one product is not supported on networked HP LaserJet all-in-one products. The START SCAN button on the control panel of the HP LaserJet all-in-one product launches the HP LaserJet Scan software on the PC in direct connections.

●

The Scan to e-mail or folder functionality is turned off by default for network connections. You must enable this function in the HP Toolbox for networked computers.

●

The Scan to e-mail or folder entries will be prefixed with a host name abbreviation for networked computers in order to differentiate between computers on the network.

Port communication

This section provides information on the following topics:

●

Port communication overview

●

Parallel port connections

●

USB port connections

●

Device conflicts in Windows

Overview

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-inone products include both an IEEE-1284B parallel port and a USB port.

The HP LaserJet all-in-one products can be connected with either the IEEE-1284B port or the USB port.

Note

Do not connect both the parallel port and the USB port to the same computer.

Do not connect two computers directly to the same HP LaserJet all-in-one product. Use an

HP Jetdirect print server to connect more than one computer to one HP LaserJet all-in-one product.

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42

Parallel port connections

The HP LaserJet all-in-one products require a parallel port featuring a bidirectional data bus to be directly connected to the computer. A port which is referred to as an enhanced capabilities port (ECP) or IEEE-1284B qualifies.

Extended parallel port only (EPP-only) or unidirectional ports are not supported. However, some ports can be set to EPP/ECP through the CMOS setup or a jumper setting, which is supported.

Other parallel port devices

Your HP LaserJet all-in-one product must be directly connected to the computer parallel port. If you have a switch box or other device connected to the parallel port, you must disconnect it prior to connecting and using your HP LaserJet all-in-one product. Another option would be to have two parallel ports installed on the computer. You can use parallel port expansion cards, but HP does not support them.

Changing parallel port modes

This section provides instructions to help you ensure that the parallel port is configured to provide the best performance with your HP LaserJet all-in-one product.

The parallel port mode determines how the parallel port performs with your HP LaserJet all-inone product. This mode can default to different settings. Unfortunately, the HP LaserJet all-inone software cannot automatically select the best setting. Therefore, you need to check this setting yourself. ECP mode generally provides the best printing and scanning performance.

Different basic input/output system (BIOS) options frequently exist within a computer manufacturer's range of products. Changing the parallel port mode is similar for all computers if they have the capability built in. See your computer documentation for specific instructions about changing the parallel mode for your computer.

Even though the label on the parallel port mode says ECP, it might not follow the protocol. If the port mode option you click does not work, then try another option in the Setup. If your computer does not have the ECP capability built in, you can install an external parallel port card to add this functionality.

In addition to the parallel port mode being set incorrectly, other areas of potential parallel port conflict might exist involving software and hardware from other manufacturers. If none of the options in the Setup allow your HP LaserJet all-in-one product to communicate with the computer, or you have other devices that need a parallel port, you can add an external ECP parallel port card to your computer. Then, connect your HP LaserJet all-in-one product to one of the parallel ports and connect the other devices you have to the other parallel port. These parallel port cards are available at computer stores and allow your HP LaserJet all-in-one product to communicate with your computer without conflicting with other devices.

USB port connections

USB version 2.0 is an input/output mode that is supported by both PCs and Macs. A wide variety of consumer devices, such as digital cameras and scanners, also support USB. Version 2.0 is the current standard. Note that the HP LaserJet all-in-one products are compatible with USB version 2.0 specifications.

Parallel port connections EN

Note

Note

There is a distinction between a USB Host and a USB Device. The HP LaserJet all-in-one products are USB Devices. They can only connect to a USB Host or a USB Hub.

Device conflicts in Windows

When two-way communication cannot be established with the HP LaserJet all-in-one product, the Windows Device Manager might show a conflict. Conflicts should be resolved immediately before continuing to troubleshoot two-way communication issues. The following sections contain a few guidelines for identifying and resolving these conflicts.

This process applies to both USB and parallel port devices. However, USB devices are only supported in Windows 98SE, Windows Me, Windows 2000, and Windows XP.

Opening the Windows Device Manager

Follow these steps to open the Windows Device Manager.

1

For Windows 98SE and Windows Me, Click Start, click Settings, and then click Control

Panel.

For Windows 2000 and Windows XP, Click Start, and then click Control Panel.

2

Double-click the System icon.

3

On the Hardware tab, click Device Manager.

In Windows 98SE, click the Device Manager tab.

Check for device conflicts

Follow these steps to check for device conflicts.

1

Look for devices that appear on the list with a yellow exclamation mark (!) or a red X .

2

Identify port conflicts by double-clicking Port or by clicking the plus sign (+). Conflicts here usually interfere with two-way communication.

3

To check the status of a device, click the device name, and then click Properties. The

Device Status appears in the middle of the dialog box.

4

To check the Conflicting Device list, click the device name, and then click Properties.

Click the Resources tab, and look at the Conflicting Device list at the bottom of the dialog box.

5

Click the plus sign (+) to the left of Open the Other Devices. Misidentified or noncategorized devices are placed here.

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Note

Firmware upgrades [INTERNAL]

[INTERNAL] At product release, all units are manufactured with flash-memory-based formatters allowing the firmware code to be updated in the event that new firmware is released for the product or recovered in the event of code corruption or failure. When the product is mature, formatters are manufactured with permanent ROM, and updating or recovering the firmware code is not necessary.

Note

Guidelines for troubleshooting and resolving device conflicts

Follow these steps for resolving device conflicts.

1

If the conflicting device is no longer present in the list of devices, click the device name, click Remove, and then click Yes. Click Yes to restart Windows.

2

If the conflicting device is a duplicate (and one of the duplicate listings does not show a conflict), click the name(s) of the device(s) that have a conflict, click Remove, and then click Yes. Click Yes to restart Windows.

You may not need to restart the computer in Windows 2000 or Windows XP, depending on the type of port conflict you are resolving.

3

If a device has a conflict and you have the driver for that device, remove the device and then reinstall it. After removing the device, restart the computer. When Windows reinstalls devices, it usually finds nonconflicting resources.

Before running a remote firmware update (RFU), turn off the HP LaserJet all-in-one product, and then turn it back on.

Firmware update via flash executable

[INTERNAL]

The configuration page lists the firmware version of the product. On flash-memory-based products, you can update the firmware code by downloading the latest flash executable for the product and running the program according to the readme instructions that come with it. If the firmware should become corrupted or fail (usually because of an interruption when attempting to update the firmware), the product will no longer function. In this case, a firmware recovery DIMM is available from HP for the HP LaserJet 3380 all-in-one product.

Note

A firmware recovery DIMM is not available for the HP LaserJet 3015, the HP LaserJet 3020, or the HP LaserJet 3030 all-in-one products. If the firmware becomes corrupt on one of these products, the formatter must be replaced. Contact HP support for instructions.

44

Firmware upgrades EN

Firmware recovery DIMM (HP LaserJet 3380 only) [INTERNAL]

You can obtain a firmware recovery DIMM from HP in the rare event that the firmware in flash memory becomes corrupted. When you install the DIMM in the DIMM slot on the formatter and turn on the product, the DIMM loads the latest firmware code into the product.

Note

After uploading the firmware code, you must remove the DIMM from the HP LaserJet 3380 product for the product to function.

Supported third-party software

The following third-party software applications are supported by your HP LaserJet all-in-one product software.

Optical character recognition (OCR)

The HP all-in-one product software does not have an integrated OCR feature. OCR capability is provided by the third-party software program Readiris Pro text recognition software (OCR), which is included on a separate CD-ROM shipped with your HP LaserJet allin-one product.

About OCR reliability

OCR turns an image into computer-editable text by analyzing the image and defining the characters to produce editable text. The accuracy obtained through OCR software depends on the quality, size, and structure of the original document, and on the quality of the scan itself. To obtain the best possible results when using OCR software, do the following:

●

Process only pages that contain 9-point text or larger.

●

Limit pages that contain underlining, forms, graphics, rotated text, photographs, and handwriting.

●

Scan images squarely.

●

Make sure the pages are free of extraneous marks.

●

Maximize the scanning resolution.

●

Process only pages that have crisp clear text. Letters that have gaps, that "bleed" along their edges, or that touch other letters do not work well. Text that is aligned closely to nontext items, such as graphics, might also degrade OCR results.

●

Fine-tune the amount of black and white on scanned images. See the user guide for information.

Even if you follow these recommendations, you might still get less-than-perfect results. This is because OCR technology itself is evolving and is still less than perfect.

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Other PC fax programs

The PC fax program that came with the product is the only PC fax program that works with the product.

If you want to continue to use your PC fax program, you must use it with the modem you already have connected to your computer, rather than with the product. Using two PC fax programs can cause both programs to work incorrectly.

46

Other PC fax programs EN

3

Macintosh software overview

This chapter provides information about the following topics:

●

Supported Mac operating systems

●

Supported e-mail programs

●

All-in-one software for Mac

●

System requirements for a direct connection (Mac)

●

Installation overview

●

Installation options

●

Installation dialog box options for Mac OS systems

●

Uninstall instructions for Mac

Supported Mac operating systems

The Macintosh all-in-one software for the HP LaserJet 3020 and 3030 and the HP LaserJet

3380 all-in-one products supports the following operating systems.

●

Apple Macintosh 9.1 and 9.2.x

●

Apple Macintosh OS X (version 10.2.x)

Supported e-mail programs

The following programs are examples of the type of e-mail programs for the Macintosh version of the HP LaserJet all-in-one product software. These e-mail programs are set up automatically by the HP Aio Setup Assistant.

●

Microsoft Outlook Express

●

Apple Mail

●

Microsoft Exchange

●

America Online (AOL) Mail

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All-in-one software for Mac

This section provides information about the following topics:

●

Software components for Mac

●

Software features not available for Mac

●

[INTERNAL] Software component comparison

●

Software component availability for Mac

●

Software component localization for Mac

●

Ordering software for Mac

Software components for Mac

The following table outlines the software components for the HP LaserJet 3020 and 3030 and the HP LaserJet 3380 all-in-one products that are available for computers running the Macintosh operating system .

Note

[INTERNAL] The initial release of the HP LaserJet all-in-one software does not include Mac support for the HP LaserJet 3015 all-in-one product. Mac support for the HP LaserJet 3015 all-inone product will be available in future releases of the software.

Table 3-1. Software components for Mac

Component

Installer software

Driver software

Configure Device

Description

Installs all the HP all-in-one software.

Allows you to print, copy, and scan with the computer and the HP all-in-one products. This software includes:

●

The PostScript Printer Description (PPD) file for printing through PostScript Level 2 emulation.

●

The HP LaserJet Fax driver.

●

The HP LaserJet Scan driver (TWAIN scan driver ).

Provides a user interface to allow you to configure your HP LaserJet all-in-one product. It can also be used to print configuration reports.

48

All-in-one software for Mac EN

EN

Table 3-1. Software components for Mac (continued)

Component Description

HP LaserJet Director

Your HP all-in-one product automatically senses when a document is inserted into the Automatic

Document Feeder (ADF) and signals the computer to display the Director interface on the computer screen. This "pop-up" feature gives you immediate access to the product's fax, copy, scan, and scan to e-mail functions.

Note

In network configurations in which your HP all-inone product is shared through an HP Jetdirect print server, the Director's "pop-up" feature is turned off by default, so that the Director interface does not appear on the screens of all users on the network when one person inserts a document into the ADF.

HP LaserJet Send Fax program

Note

This feature is not supported on the HP

LaserJet 3020.

Allows you to send faxes from the computer through your HP all-in-one product's fax modem.

HP Send Fax also provides tools for managing hardcopy faxing from the HP all-in-one product.

You can access the fax software from the HP

LaserJet Director .

Note

On Mac OS systems using the HP all-in-one product software, you can send faxes from the computer, but you cannot receive faxes to the computer.

HP LaserJet Scanner program

Readiris Pro text recognition software

(OCR), version 7.0, by IRIS

Scan to e-mail

Allows you to select scan options, and then store the image to a file. Access the scanning software from either the HP LaserJet Director.

The default file format for the Scan-to-Email feature is .PDF; other supported formats include .JPEG, .PICT, and .TIFF.

You can also scan directly to TWAIN-compliant applications. The product supports TWAIN 1.9

scanning protocol.

Allows you to convert scanned images into text that can be edited in word-processing programs.

Note

The Readiris Pro text recognition software

(OCR) comes on a separate CD-ROM.

During installation, e-mail applications supported by your HP all-in-one product software are detected on the your system and integrated into the HP Scan software. In addition, each time the computer is started, the software updates the list of e-mail applications available for linking.

Chapter 3 Macintosh software overview

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50

Table 3-1. Software components for Mac (continued)

Component Description

Online Help

Provides help for using the software for the HP

LaserJet 3020 and 3030 and the LaserJet 3380 all-in-one products.

The user documentation for these products is included on the installation CD-ROM in Adobe

Acrobat .PDF format. You must have Adobe

Acrobat Reader installed on your computer to read the .PDF files. The HP Director also provides a link to this documentation after you have installed the software.

Software features not available on Mac OS systems

A number of features and functions of the Windows version of the HP all-in-one software are not available in the Mac OS version of the software. These include:

●

PCL 5e and PCL 6 printer drivers

●

E-mail addresses using the SCAN-TO button on the HP LaserJet all-in-one product control panel

●

Receive faxes to this computer

●

HP Toolbox

Software component comparison

[INTERNAL]

The all-in-one software for the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products offers a simplified feature set compared to the software for the HP LaserJet 3300

Series all-in-one products. The following table lists the differences between the two software systems.

Table 3-2. Software component comparison [INTERNAL]

Macintosh software components

HP LaserJet 3300 Series all-inone products

HP LaserJet 3020 and

3030, and HP LaserJet

3380 all-in-one products

Installer software

Driver software

HP LaserJet utility

X

X

X

X

X

HP Workplace

HP LaserJet Software Copier program

Key Application Linking and

Integration

Device Configuration utility

X

X

X

X

Software features not available on Mac OS systems EN

EN

Table 3-2. Software component comparison [INTERNAL] (continued)

Macintosh software components

HP LaserJet 3300 Series all-inone products

HP LaserJet 3020 and

3030, and HP LaserJet

3380 all-in-one products

HP LaserJet Director X X

1

HP LaserJet Send Fax program X

HP LaserJet Scanner program X

Readiris Pro text recognition software (OCR)

Scan to e-mail

Online Help version 6.0

X

This feature is not supported on the HP LaserJet 3020.

X

X

1 version 7.0

X

X

Software component availability for Mac

The following table lists the availability of the HP LaserJet all-in-one software components for Mac.

Table 3-3. Software component availability for Mac

Component Mac

Drivers

Mac PostScript Printer Description PPD X

Fax driver

Scan driver

Installers

Macintosh Installer for OS 9

Macintosh Installer for OS X

X

X

X

X

Bidirectional communication

HP Communications Application

Online Documentation

HP LaserJet 3020 and 3030 User Guide

HP LaserJet 3380 User Guide

HP LaserJet 3020/3030 Readme

HP LaserJet 3380 Readme

X

X

X

X

X

X

Help systems

Other

HP Aio Setup Assistant

HP Director

Configure Device utility

X

X

X

Chapter 3 Macintosh software overview

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52

Software component localization

The Macintosh all-in-one software components for the HP LaserJet 3020 and 3030 and the HP

LaserJet 3380 are localized in the following languages.

●

Dutch

●

English

●

French

●

German

●

Italian

●

Spanish

Ordering software for Mac

To order the software if the CD is damaged or missing, contact Hewlett-Packard Support at the following web site.

http://www.hp.com/cposupport/software.html

To request the software CD-ROM by phone, see the following web site for the correct contact number for your countr y/region.

http://welcome.hp.com/country/us/en/wwcontact.html

The following table presents the part numbers and language groups of the software CD-ROMs for the HP LaserJet 3020 and 3030 and the HP LaserJet 3380 all-in-one products.

Table 3-4. CD-ROM part numbers for the HP LaserJet all-in-one software

Part Number Contents Languages Included on CD-ROM

Q 2660-60118 Macintosh software CD-ROM for the

HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products

Note

[INTERNAL] Support for the HP

LaserJet 3015 will be available on future product releases.

●

●

●

Dutch

English

French

●

Italian

●

German

●

Spanish

Software component localization EN

Table 3-4. CD-ROM part numbers for the HP LaserJet all-in-one software (continued)

Part Number Contents Languages Included on CD-ROM

Q 2660-60119 Readiris Pro text recognition software (OCR) CD-ROM for the HP

LaserJet 3020 and 3030 and the HP

LaserJet 3380 all-in-one products

Note

Due to contractual agreements, the

Readiris Pro CD-ROM is only available by contacting an HP

Customer Care Representative.

The user interface for the Readiris

Pro text recognition software (OCR) is available in the following languages:

●

Dutch

●

English

●

French

●

German

●

Italian

●

Spanish

●

Portuguese-Brazilian

Note

Readiris Pro text recognition software can perform optical character recognition (OCR) in 117 languages.

Note

If you need a replacement CD or newer version of the software than what shipped with the product, go to the web site for the product and click CD-ROM Order Page to order. Or click

Download drivers and software to get the software update.

Choose one of the following web sites according to the HP LaserJet all-in-one product you have.

http://www.hp.com/support/lj3020 http://www.hp.com/support/lj3030 http://www.hp.com/support/lj3380

System requirements (Mac)

The HP all-in-one software has the following minimum system requirements:

●

Mac OS 9.1, 9.2.x or OS X (version 10.2.x)

●

Macintosh computer (Power PC processor), such as an iMac, Power Macintosh G3, or

Power Macintosh G4 233 MHz or higher

●

RAM: Mac OS 9 - minimum system memory 64 MB; Mac OS X (version 10.2.x) minimum system memory 128 MB. These are minimum system requirements for memory. An additional 32 MB of free memory is optimum for installation.

●

100 MB or more of free hard disk space

●

A USB port or an ethernet connection using an HP Jetdirect print server

●

A CD-ROM drive (required for installation)

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Installation overview

The software for the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products is shipped on one CD-ROM. On Mac OS systems, the HP all-in-one Installer program installs the HP all-in-one software for your product from the CD-ROM onto the hard disk.

On Mac OS systems, your HP all-in-one product uses the HP all-in-one Installer. This Installer provides an Easy Install option, which installs only the HP LaserJet all-in-one product software on the current system startup drive that contains the active System folder. By default, the HP All-

In-One Software folder and the Readiris Pro folder are installed in the Applications folder.

Installation options

The HP all-in-one software can be used with the HP LaserJet 3020 and 3030 and the the HP

LaserJet 3380 all-in-one products in the following configurations:

●

A computer is directly connected to the product with a USB port and the HP all-in-one software is loaded on the computer. (This situation provides the most product functionality.)

●

The product is connected to an HP Jetdirect print server and you install the HP all-in-one software on a computer that has access to the HP Jetdirect network.

Macintosh installation instructions for direct connections

This section provides information about the following topics:

●

Installation instructions for Mac OS 9.1 or higher

●

Installation instructions for Mac OS X

Installation instructions for Mac OS 9.1 or higher

Use the instructions below to install the software on a Macintosh computer running Mac OS 9.1.

1

Insert the product software CD-ROM into your CD-ROM drive.

2

In the CD folder, double-click the HP all-in-one Installer icon.

3

The software license agreement appears. Click Accept. The installation begins.

4

Follow the onscreen instructions and click Install.

5

When prompted, restart the computer. After the computer restarts, the HP Setup Assistant starts automatically.

6

Follow the onscreen instructions to complete the installation.

54

Installation overview EN

Note

Note

Note

Installation instructions for Mac OS X

Use the instructions below to install the software on a Macintosh computer running Mac OS X.

1

Insert the product software CD-ROM into your CD-ROM drive.

2

In the CD folder, double-click the HP all-in-one Installer icon.

3

If prompted to do so, enter a user name and password with Administrator privileges.

4

The software license agreement appears. Click Accept. The installation begins. During the installation, you might be prompted again to provide a user name and password with

Administrator privileges.

5

When the installation is completed, a message appears stating that the installation was successful. Click Restart.

6

The HP Setup Assistant starts automatically. Follow the onscreen instructions.

If the HP Setup Assistant does not start automatically, click <system> (where <system> is whatever location you have specified such as Macintosh HD, click Applications, click hp

laserjet aio, and then double-click hp all-in-one Setup Assistant.

Mac installation instructions for networked computers

To install the HP all-in-one software on networked Mac operating systems, follow these steps.

1

Connect and install your HP LaserJet all-in-one product to the network using the TCP/IP protocol.

The Appletalk network protocol is not supported.

2

Insert the product software CD-ROM into the CD-ROM drive. In the CD-ROM window, double-click the HP all-in-one Installer icon.

If the CD window does not open automatically, double-click the CD-ROM icon on the desktop to open the CD-ROM window.

3

Click Install, and then follow the instructions on the screen to complete the software installation.

4

When the software installation is complete, click Restart. After the computer restarts, the HP setup assistant starts automatically.

5

In the Setup Assistant welcome screen, click Next.

6

Under Select Device, click the TCP/IP option, and then click Create. Enter the IP address of the HP all-in-one product, and then click OK.

7

Follow the instructions on the screen to complete the setup and then click Done.

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Installation dialog box options for Mac

OS systems

The table below describes the dialog box options that appear during the HP all-in-one software installation on Macintosh systems.

Note

In the following installation sequence, the product name HP LaserJet 3020/3030/3380 is used to represent the specific HP all-in-one product that you are installing.

Figure 3-1.

Step 1 - HP Authenticate (OSX only)

Enter a username and password with Administrator privileges, and then click OK to continue.

56

Installation dialog box options for Mac OS systems EN

Cancel closes the installer.

Figure 3-2.

Step 2 - HP Software License Agreement

Accept initiates the installation process (Step 3).

Print opens the Page Setup dialog for your default printer to allow you to print a copy of the license agreement.

Language List allows you to change the language of the License Agreement and the user interface.

Save As opens the system Save dialog, and allows you to save the text of the software license agreement to disk.

Decline exits the Installer.

Figure 3-3.

Step 3 - Installing (progress indicator)

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57

This progress dialog displays the number of items remaining to be installed, and the name of the software component currently being installed.

Figure 3-4.

Step 4 - Authenticate (OSX only)

Enter a username and password with Administrator privileges, and then click OK to continue.

Cancel closes the installer.

Figure 3-5.

Step 5 - Restart alert

Restart will exit the Installer and restart the computer. After the computer restarts, you must log in to the computer, and then the HP All-in-One Setup Assistant starts automatically (Step 6).

58

Installation dialog box options for Mac OS systems EN

Note

If the HP Setup Assistant does not start automatically, follow these steps.

1. Click Macintosh Hard Drive.

2. Click Applications.

3. Click hp laserjet aio.

4. Double-click hp all-in-one Setup Assistant.

Figure 3-6.

Step 6 - HP All-in-One Setup Assistant - Introduction

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59

Next takes you to the Select Device dialog (Step 7).

Figure 3-7.

Step 7 - HP All-in-One Setup Assistant - Select Device

When you click USB, the HP LaserJet 3020/3030/3380 all-in-one product will appear in the list box. If you have not yet connected the product to your computer, the No devices found message appears on this dialog box instead of a list of HP all-in-one products. Connect the product to the computer with the USB cable, and then click Rescan USB. The HP LaserJet all-inone product appears in the list box. When you click the product name, Next takes you to the

User Identification dialog (Step 8).

When you click TCP/IP, Create will bring up a text-entry dialog for you to enter the network address or name for the HP LaserJet 3020/3030/3380 all-in-one product.

Back returns you to the Introduction dialog (Step 6).

60

Installation dialog box options for Mac OS systems EN

The Rescan button scans the system again looking for the designated product connection.

Figure 3-8.

Note

Step 8 - HP All-in-One Setup Assistant - User Identification

This step occurs only when you are installing the HP LaserJet 3030 or the HP LaserJet 3380.

You must enter the required information in the red fields.

Next takes you to the Phone Line dialog (Step 9).

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61

Back returns you to the Select Device dialog (Step 7).

Figure 3-9.

Note

Step 9 - HP All-in-One Setup Assistant - Phone Line

This step occurs only when you are installing the HP LaserJet 3030 or the HP LaserJet 3380.

Select the appropriate options.

If you have a separate (dedicated) phone line for fax calls, click the Yes, I will have separate

fax and voice lines. option. Also, be sure to type in your fax number in the Incoming Fax

Number text box. If you will use one phone line for both phone calls and faxes, click the No, I

will use one line for both. option.

Whether you choose Yes (separate fax line) or No (shared line), Next takes you to the Outside

Line dialog (Step 10).

62

Installation dialog box options for Mac OS systems EN

Back returns you to the User Identification dialog (Step 8).

Figure 3-10.

Note

Step 10 - HP All-in-One Setup Assistant - Outside Line

This step occurs only when you are installing the HP LaserJet 3030 or the HP LaserJet 3380.

Select the appropriate option.

If you do not need to dial a number to get to an outside line, click the No, I don't use a dial

prefix option. If you do need to dial a number to get an outside line, click the Yes, my dial

prefix is: option and type the number into the text box.

If you have separate voice and phone lines, Next takes you to the Finish dialog (Step 13).

If you have one phone line for both voice and fax, Next takes you to the Distinctive Ring dialog (Step 11).

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Back returns you to the Phone Line dialog (Step 9).

Figure 3-11.

Note

Step 11 - HP All-in-One Setup Assistant - Distinctive Ring

This step occurs only when you are installing the HP LaserJet 3030 or the HP LaserJet 3380.

Select the appropriate option.

If you have a distinctive ring service, click Yes, and select the type of ring from the drop-down menu. If you do not have a distinctive ring service, click No.

If you clicked Yes, Next takes you to the Finish dialog (Step 13).

If you clicked No, Next takes you to the Answering Machine dialog box (Step 12).

64

Installation dialog box options for Mac OS systems EN

Back returns you to the Outside Line dialog (Step 10).

Figure 3-12.

Note

Step 12 - HP All-in-One Setup Assistant - Answering Machine

This step occurs only when you are installing the HP LaserJet 3030 or the HP LaserJet 3380.

Select the appropriate option.

If you will have an answering machine answer calls at the specified number, click Yes, I will.

If you will not have an answering machine answer calls at the specified number, click No, I

will not.

Next takes you to the Finish dialog (Step 13).

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65

Back returns you to the Distinctive Ring dialog (Step 12).

Figure 3-13.

Step 13 - HP All-in-One Setup Assistant - Finish

The information entered in previous dialogs is displayed. If any items need to be changed, use the Back button.

If you have separate lines for your fax and voice calls, Back returns you to the Outside Line dialog (Step 10).

If you have one line for your fax and voice calls, Back returns you to the Answering Machine dialog (Step 12).

66

Installation dialog box options for Mac OS systems EN

Finish takes you to the Congratulations dialog (Step 14).

Figure 3-14.

Step 14 - HP All-in-One Setup Assistant - Congratulations

Click Done to close the HP All-in-One Setup Assistant.

Uninstall instructions for Mac

Perform the following steps to uninstall the HP LaserJet all-in-one software from the computer.

1

Locate the HP All-in-One Uninstaller utility icon in the HP All-In-One Software folder.

Double-click the Uninstaller icon to launch it.

2

Choose whether you want to perform an uninstall for all HP devices, or for a specific device. If you choose Uninstall selected, you must then choose the devices you wish to uninstall from the list.

3

Click Next .

4

Select any additional items you want to uninstall using the check boxes.

5

Click Uninstall.

6

When the uninstall process is complete, click Restart.

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Uninstall instructions for Mac EN

4

The HP Toolbox

This section provides information about the following topics:

●

Overview of the HP Toolbox

●

System requirements

●

Key features

●

Configuration options

Overview of the HP Toolbox

Note

Note

EN

The HP Toolbox is available for Windows operating systems only.

[INTERNAL] The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet

3380 all-in-one products use version 2.6 of the HP Toolbox. Some differences may exist between this version of HP Toolbox and previous versions.

The HP Toolbox is a web application that allows end users to easily communicate and manage their HP LaserJet all-in-one product. The HP Toolbox provides the following capabilities:

●

Monitor the status of the HP LaserJet all-in-one product

●

Examine and set the device settings for print, fax, and copy

●

Provide access to Fax software functionality

●

Common Fax Tasks

●

Fax Phone book

●

Send/Recieve logs

●

Fax reports

●

Provides scan to email and scan to folder software functionality when using the SCAN

TO button on the HP LaserJet all-in-one control panel

●

Provide Troubleshooting and "How do I" content

●

Provide access to online product documentation

●

Provide Device Alert functionality, notifying the end user when particular events or conditions occur at the device.

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Starting the HP Toolbox

You can start the HP Toolbox using any of the following methods.

●

Double-click the Status Client icon in your Windows system tray.

●

Click Start, click Programs, click Hewlett Packard, click HP LaserJet

3015/3020/3030/3380, and then click HP Toolbox and Fax Management for LaserJet

3015/3020/3030/3380.

●

Double-click the HP Toolbox and Fax Management for LaserJet 3015/3020/3030/3380 icon on the Windows desktop.

Structure

The HP Toolbox is divided into two main sections: the HP Toolbox section and the Device

Settings section. Each of these sections has controls grouped into a set of tabs. In addition to these two sections, the HP Toolbox has other pages that are accessible from various points within the HP Toolbox.

Opening page

The opening page that appears in the HP Toolbox section depends on the installed configuration of the HP Toolbox. If you have installed the HP Toolbox for a single HP LaserJet all-in-one product, the Device Content Page for that HP LaserJet all-in-one product appears when you open the program. If you have installed the HP Toolbox for multiple products, the Device Select page appears when you open the program. On the Device Select page, you can select the HP

LaserJet all-in-one product you want to manage with the HP Toolbox.

Navigation

Every HP Toolbox page that appears in the HP Toolbox section contains a Left Navigation section at the left side of the window. This navigation section allows you to gain access to the following pages from any page that is displayed in the HP Toolbox section.

●

Device Select page

●

Current Alerts page

●

Text Only page

The Left Navigation section contains a link to a Text Only version of the page that is being displayed. Your Web browser’s Forward, Back, and History navigation buttons allow you to navigate between pages that you have visited before. You can also set a bookmark for most pages that are displayed in the HP Toolbox section.

System requirements

The following table describes the system requirements for the HP Toolbox.

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Starting the HP Toolbox EN

Web browser requirements

Table 4-1. Browsers supported by HP Toolbox

Browser category Description Target browsers within this category

Optimal All functionality operates as designed, and graphical appearances are correct. Minor cosmetic differences may exist from browser to browser, but the overall appearance, look-andfeel, and behavior are consistent for all browsers in this category.

●

Microsoft Internet Explorer

(IE) version 5.5 or version 6.0

and above

●

Netscape version 6.2 or version 7.0 and above

●

Opera version 7.0 and above

Functional

Not operational

You are able to access functionality and view web content, but major formatting and display issues might exist. For example, tabs may not look like tabs, and left navigation buttons may not look or behave properly, but you are still able to navigate between the various tabs and buttons.

You are not able to gain access to some of the functionality provided, or you are unable to view certain portions of the web content.

●

IE version 5.0

●

Netscape version 6.1

●

Opera version 6.05

●

IE version 4.0

●

Netscape version 4.75

Other requirements

The HP Toolbox runs on Windows operating systems with a minimum of 128 MB of RAM.

However, 256 MB is recommended for best performance. The TCP/IP protocol must also be installed on the computer.

Key features

This section provides information about the following topics:

●

Scan to e-mail or a folder

●

Receive faxes to this computer

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Note

Note

Note

72

Scan to e-mail or a folder

In the Scan to e-mail or a folder feature, you can set up the HP LaserJet all-in-one product to later initiate a scan directly from the HP LaserJet all-in-one product control panel. On the HP

LaserJet all-in-one product control panel, press the SCAN TO button. Use the < or the > button to select an e-mail recipient or folder location, and then press the START SCAN button or the MENU/ENTER button. For e-mail, the scanned item is attached to an e-mail message, which is then sent automatically to the e-mail recipient that you selected. For a folder, the scanned item is saved to the specified folder.

You must program the SCAN TO button before you can use this method to scan to e-mail. Go to the Scan to tab in the HP Toolbox. Click the Turn on scan to e-mail or a folder option, and then click Apply.

To add an e-mail address, click the E-mail addresses option, type the e-mail address you want to add in the text box. Type a new name in the Display at the device as text box, and then click

Add. The e-mail address and it's display name appears in the E-mail addresses and folders

list toward the bottom of the page.

To add a folder destination, click the Folder option, and click Browse to locate the folder on your computer. Type a new name in the Display at the device as text box, and then click Add. The folder and it's display name appears in the E-mail addresses and folders list toward the bottom of the page.

The following destinations are set up automatically when a direct connection installation is performed and appear on the HP LaserJet all-in-one product control panel: MY SCANS, ADD

NEW E-MAIL, and ADD NEW FOLDER. Selecting MY SCANS sends a copy of the scan to the

MY SCANS folder in the MY DOCUMENTS folder on your computer.

Selecting ADD NEW E-MAIL or ADD NEW FOLDER from the HP LaserJet all-in-one product control panel opens the Scan to E-mail or a Folder page in the HP Toolbox on the computer.

Add e-mail addresses or folders by typing them into the E-mail addresses text box or the

Folder text box, and then clicking Add. These new entries appear on the HP LaserJet all-in-one product SCAN TO list.

The scan to e-mail or a folder feature is turned off by default for network installations. To turn this feature on, go to the Scan-to tab in the HP Toolbox. Click the Turn on scan to e-mail or a

folder option, and then click Apply.

Receive faxes to this computer

This feature of the HP Toolbox allows you to receive incoming faxes to the computer, rather than printing them or forwarding them to another fax number.

If the host computer is turned off or disconnected from the HP LaserJet all-in-one product when a fax is received, the fax is stored on the all-in-one product until the host computer is turned on or reconnected to the HP LaserJet all-in-one product.

Laptop users must shut down and disconnect the computer instead of undocking from a docking station.

Follow these steps to enable the Receive faxes to this computer feature.

1

Open the HP Toolbox by double-clicking the icon on the Windows desktop.

2

Click the Fax tab.

Scan to e-mail or a folder EN

Note

3

On the Fax Tasks page, click the Receive faxes to this computer check box, and then click OK.

4

Incoming faxes are uploaded to the computer where you can view them from the Fax

Receive Log page. If your computer is turned off when faxes arrive, they are stored in the HP LaserJet all-in-one product memory and are automatically uploaded to your computer when you turn it on again.

Only one computer can have the Receive faxes to this computer option selected at one time. You can also specify a pop-up message to appear on your computer to notify you when a fax has been received. You can turn on the Receive faxes to this computer option at the HP LaserJet all-in-one product control panel or in the HP Toolbox on the computer that originally enabled the feature.

Configuration options

The HP Toolbox is divided into two main sections: the HP Toolbox section and the Device

Settings section. Each of these sections has controls grouped into a set of tabs. In addition to these two sections, the HP Toolbox has other pages that are accessible from various points within the HP Toolbox. The following lists describe the basic layout of these sections and the configuration options available on each tab.

This section provides information about the following topics:

●

HP Toolbox section

●

Device Settings section

●

Network Settings

●

Other pages

HP Toolbox section

The HP Toolbox section is comprised of the following tabs.

●

Status tab

●

Fax tab

●

Scan to tab

●

Troubleshooting tab

●

Documentation tab

Status tab

The Status tab contains the following pages.

●

Device Status page

●

Set up Status Alerts page

●

Device Configuration page

●

Print Info Pages page

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Device Status page

The Device Status page shows device status messages from the device. The Device Status page also displays some pertinent product information and device settings.

Figure 4-1.

Device Status page

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HP Toolbox section EN

Setup Status Alerts page

Use this page to set up the Status Alerts for the HP LaserJet all-in-one product.

Figure 4-2.

Set Up Status Alerts page

The following alerts and notifications can be received.

Table 4-2. Alerts and notifications

Alerts

●

Insufficient Memory

●

Manually Feed Paper

●

Printer Mispick (HP LaserJet 3380 only)

●

Paper Jam

●

Printer Door Open

●

Paper Out (HP LaserJet 3380 only)

●

Print Cartridge Missing

●

Paper Out or No Paper Pick Up (HP LaserJet 3020 and HP

LaserJet 3030 only)

●

Automatic Document Feeder Mispick

●

Automatic Document Feeder Jam

●

Automatic Document Feeder Door Open

●

Scan Canceled

Notifications

●

Fax Logs Updated

●

Fax Printed

●

Fax Received

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Device Configuration page

The Device Configuration page displays the values of all of the settings available to be set in the device, and also other configuration items such as installed DIMMs, Personalities, and page counts. The contents of this page should be consistent with the Configuration page generated by the firmware.

Figure 4-3.

Device Configuration page - 1 of 4

76

HP Toolbox section EN

Figure 4-4.

Device Configuration page - 2 of 4

Figure 4-5.

Device Configuration page - 3 of 4

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Figure 4-6.

Device Configuration page - 4 of 4

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HP Toolbox section EN

Print Info Pages page

The Print Info Pages page provides users the ability to easily print out the internal special pages that are generated by the device.

Figure 4-7.

EN

Print Information Pages page

The contents of these reports are generated by the device firmware, and not by the HP

Toolbox.

The page also provides a button allowing users to easily go to the Fax Reports page.

Fax tab

The Fax tab contains the following pages.

●

Fax Tasks page

●

Fax Phone Book page

●

Phone Book - Edit Entry page

●

Phone Book - Create Group page

●

Phone Book - Edit Group page

●

Phone Book - Import page

●

Phone Book Import - Select Entries page

●

Fax Send Log and Fax Receive Log pages

●

Fax Viewer page (Available from the Fax Send Log and Fax Receive Log pages)

●

Fax Data Properties page

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●

Fax Reports page

●

Detailed Fax Settings page

Fax Tasks

This page provides access to common fax related functionality and settings.

Figure 4-8.

Fax Tasks page

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HP Toolbox section EN

EN

The options in the Fax Functions section send commands to the HP LaserJet all-in-one product. The following options are available.

●

Send Fax. The Send Fax button launches the Send Fax application.

●

Reprint Last Faxes. The Reprint Last Faxes function was designed because the HP

LaserJet 3015, the HP LaserJet 3030, and the HP LaserJet 3380 all-in-one products do not have a toner-low indicator. Most fax machines will stop printing faxes when the toner is low.

The HP LaserJet all-in-one products do not have the capability to detect when the toner is low. When faxes start to print with streaks and some blank pages, you should replace the toner cartridge and then click Reprint Last Faxes. The HP LaserJet all-in-one product begins to reprint faxes, beginning with the last fax received. When the product has reprinted the faxes you need, press the STOP button on the product control panel.

●

Clear Stored Faxes. The HP LaserJet all-in-one firmware does not differentiate between faxes that have been printed and faxes that have been sent directly to the computer. The firmware manages fax storage by trying to keep as many pages of received faxes as long as possible. After receiving a fax and then printing the pages or sending the pages to the computer, the firmware marks the fax as "ok to delete." When the firmware needs more room for fax storage, it will go through the faxes and delete enough marked fax jobs to free up the fax storage needed. The Clear Stored Faxes removes all faxes stored in the product's memory. This includes faxes marked "ok to delete," faxes which have not yet been printed or sent to the computer, any delayedsend faxes, and any pending redial faxes.

The Fax Receive Mode section lists options for receiving faxes. You can choose one of these options.

●

Print the Received Faxes. This is the default selection. If you choose this option, you also have the option to receive a notification (pop-up) message when a fax is printed.

●

Receive faxes to this computer. If you choose this option, you also have the option to receive a notification (pop-up) message when a fax is received.

●

Forward received faxes to a different fax machine. If you choose this option, you also must enter a fax number to which the fax is forwarded.

If the HP LaserJet all-in-one product is shared among multiple users on different client computers, the Fax Receive Mode setting causes the following behavior .

●

If one user selects Print the Received Faxes, the Print the Received Faxes option is selected for all users. However, individual users can choose whether or not they want to receive a notification message when a fax is printed.

●

If one of the users selects Receive faxes to this computer, the Receive faxes to this

computer is selected and the other Fax Receive Modes are disabled for all of the other users . The user who selected Receive faxes to this computer is designated by

HP Toolbox as the “Master Client”. In order for non-Master Clients to be able to change the received faxes selection, the Master Client must select one of the other options.

●

If one of the users selects Forward faxes to a different fax machine, the Forward

faxes to a different fax machine is selected for all users with the Fax Forward

Number designated by the other user. However, any user can change the Fax

Forward Number or the Fax Receive Mode.

Fax Phone Book page

Displays the phone book data from the device. The opening page initially displays the first

25 entries in the phone book.

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Users can add a new entry into the phone book by typing information in to the Add Entry

Information section, and clicking Add.

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HP Toolbox section EN

Figure 4-9.

Fax Phone Book page

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Fax Phone Book - Edit Entry page

This page opens after clicking Edit for an entry that corresponds to an individual phone book entry (NOT a group entry).

Figure 4-10.

Fax Phone Book - Edit Entry page

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HP Toolbox section EN

Fax Phone Book - Create a New Group page

This page opens by clicking New Group on the Fax Phone Book page. The Entry number field is populated with the first available entry in the phone book.

Figure 4-11.

Fax Phone Book - Create a New Group page

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Fax Phone Book - Edit a Group page

This page opens by clicking Edit for a Group entry on the Fax Phone Book page. The behavior of this page is identical to the Create a New Group page.

Figure 4-12.

Fax Phone Book - Edit a Group

86

HP Toolbox section EN

Import information into the Fax Phone Book page

Use the Import information into the Fax Phone Book page to import phone book data that has been exported from external e-mail applications. You must select one of the following applications.

● Microsoft Outlook

● Microsoft Outlook Express

● Lotus notes

Figure 4-13.

Note

Import information into the Fax Phone Book

Phone book files that were created using the HP LaserJet 3300 series product software cannot be imported into HP Toolbox for use with the HP LaserJet 3015, the HP LaserJet

3030, or the HP LaserJet 3380 all-in-one products. Any phone numbers used with the HP

LaserJet 3300 series product must be re-entered for use with the HP LaserJet 3015, the HP

LaserJet 3030, or the HP LaserJet 3380 all-in-one products.

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Note

Before phone book entries can be imported into HP Toolbox, you must export the entries from your mail application and save the file in .CSV format. Follow these steps to export your phone book entries from an existing Microsoft Outlook address book.

1

In Microsoft Outlook, click File, and then click Import and Export.

2

Click Export to a file, and then click Next.

3

In the Create a file of type dialog box, click Comma Separated Values (Windows), and then click Next.

4

Navigate to the folder that contains your address book (usually Contacts), click the folder name, and then click Next.

5

In the Save exported file as text box, type a name for your file.

6

Click Browse to specify a location to save the file. Make sure the Save as type drop-down menu specifies the file type as Comma Separated Values (Windows) (*.CSV), and then click OK.

Make a note of where you saved this file so that you can find it later.

Your designated file name and path now appear in the text box. Click Next to continue.

7

Click Finish.

8

Open the HP Toolbox and click the Fax tab.

9

From the left navigation bar, click Fax Phone Book.

10 Click Import Phone Book.

11 Click the phone book application option button from which you are importing.

12 Click Browse and navigate to the file you saved in step 6. Click the file name and then click

OK. The file name and path appear in the text box.

13 Click Continue.

14 Select entries from the list that you would like to import, and then click Save.

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HP Toolbox section EN

Phone Book Import - Select Entries page

This page displays all of the entries available in the imported file (selected on the Import page) in the Import List. Also, all of the currently stored phone book entries are displayed in the

Phone Book section of this page.

Figure 4-14.

EN

Phone Book Import - Select Entries page

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Note

Although this illustration shows only the first 20 entries, you can import up to 120 entries.

Fax Send Log and Fax Receive Log pages

The Fax Send log and the Fax Receive log list the faxes that have been sent or received by the

HP LaserJet all-in-one product.

Figure 4-15.

Fax Send Log page

90

HP Toolbox section EN

Figure 4-16.

Fax Receive log

Clicking the Refresh button causes the HP Toolbox to pull new fax data from the HP

LaserJet all-in-one product. The following information is displayed about each fax in the log.

●

Date and time

●

Job number

●

Fax number

●

Pages

●

Result

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The fax logs can be sorted by any of these columns by clicking on the column name that you want to sort by. A triangle appears next to the column heading that designates ascending or descending order. To change the order from ascending to descending or vice versa, click the column heading again. The last sort column and sort order you use is saved when you exit the page.

If the fax was sent or received at the computer (rather than at the HP LaserJet all-in-one product), each fax entry also has a View option. Click View to see the fax in a new window.

Faxes that have not yet been viewed appear in bold type.

A maximum of 40 fax log entries are displayed. To enable the HP Toolbox to automatically check for updates to the fax log, click Turn on automatic fax log updates and then click Apply.

Fax Viewer page

This page allows you to see information about your fax, a thumbnail image of the fax, and allows you to open the fax to view it in Adobe Acrobat Reader.

Figure 4-17.

Fax Viewer page

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HP Toolbox section EN

Fax Data Properties page

Use these settings to manage the space used to store faxes on your computer. You can save more faxes if you specify a larger total data size.

Figure 4-18.

Fax Data Properties page

These settings apply to faxes that have been sent from or received to your computer. These settings apply only if you have chosen to send or receive faxes remotely from your computer.

An entry will remain in the fax log even if the stored fax is deleted. When data files are deleted, only the fax data is deleted.

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Fax Reports page

The Fax Reports page allows you to easily print out the internal fax reports that are generated by the HP LaserJet all-in-one product.

Figure 4-19.

Fax Reports page

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HP Toolbox section EN

Detailed Fax Settings page

This page provides navigational links to the Fax Settings tab and the Fax Set-up Wizard.

Figure 4-20.

Detailed Fax Settings page

Scan to tab

The Scan to tab contains the following pages.

●

Scan to E-mail or a Folder

●

Scan Preferences

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Scan to E-mail or a Folder page

Use this page to add entries to the list that appears on the HP LaserJet all-in-one product control panel when you press the SCAN TO button on the control panel. Enter an e-mail address or a folder location to which you can send scanned information directly from the HP

LaserJet all-in-one product to your computer. For e-mail, you can enter any e-mail address that you normally use to send e-mails. The e-mail is sent through the default e-mail client that is specified in the computer's E-mail Control. Before the e-mail is sent, the e-mail addresses are resolved through the address book of your e-mail application. You can include single e-mail addresses or multiple e-mail addresses separated by commas. To scan to e-mail or a folder, press the the SCAN TO button on the device. Use the < or > button to make a selection, and then press the START SCAN button or the ENTER button.

Figure 4-21.

Scan to E-mail or a Folder page

96

HP Toolbox section EN

Scan Preferences page

This page allows you to make changes to the way the product scans documents from the HP

LaserJet all-in-one product control panel.

Figure 4-22.

Note

Note

Scan Preferences page

These preferences only apply to scans that you initiate by using the SCAN TO button on the

HP LaserJet all-in-one product control panel.

The HP LaserJet all-in-one product supports following file formats.

●

.BMP

●

.GIF

●

.JPG

●

.PDF

●

.TIFF (regular and condensed

If you specify an unsupported file format, an error message appears asking you to reinstall the software for the file type you requested.

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Note

Troubleshooting tab

With the exception of the Print Quality Tools page, all of the content under the

Troubleshooting tab is static HTML content. This content contains hyperlinks, and Next and Previous buttons, which allows users to navigate through the various sections of the

Troubleshooting content.

The Troubleshooting tab contains the following pages.

●

Print Problems page

●

Fax Problems page

●

Copy Problems page

●

Scan Problems page

●

Error Messages page

●

Print Quality Tools page

Print Problems page

Use this section to find tips for solving print problems with the HP LaserJet all-in-one product.

All of the Troubleshooting content provided from this page is also provided in the user guide for your HP LaserJet all-in-one product.

Figure 4-23.

98

Print Problems page

HP Toolbox section EN

Note

Fax Problems page

Use the information in this section to troubleshoot general fax issues.

All of the Troubleshooting content provided from this page is also provided in the user guide for your HP LaserJet all-in-one product.

Figure 4-24.

Fax Problems page

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Copy Problems page

Use this page to help you troubleshoot copy problems with your HP LaserJet all-in-one product.

Figure 4-25.

Note

Copy Problems page

All of the Troubleshooting content provided from this page is also provided in the user guide for your HP LaserJet all-in-one product.

100

HP Toolbox section EN

Scan Problems page

Use this section to help you troubleshoot scan problems with your HP LaserJet all-in-one product.

Figure 4-26.

Note

Scan Problems page

All of the Troubleshooting content provided from this page is also provided in the user guide for your HP LaserJet all-in-one product.

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Error Messages page

This page lists common error messages you might encounter with your HP LaserJet all-inone product.

Figure 4-27.

Note

Error Messages page

All of the Troubleshooting content provided from this page is also provided in the user guide for your HP LaserJet all-in-one product.

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HP Toolbox section EN

Print Quality Tools page

This page give you access to the print quality tools that are available for your HP LaserJet all-inone product.

Figure 4-28.

Print Quality Tools page

Documentation tab

The Documentation tab contains the following pages.

●

How do I? page

●

Print: How do I? page

●

Fax: How do I? page

●

Copy: How do I? page

●

Scan: How do I? page

●

User Guide page

●

Readme page

How do I? pages

For each of the How do I...? pages (Print, Fax, Copy, and Scan), there are a set of links on each page. Each link corresponds to a particular task that a user can perform. Clicking on these links causes a new window to open that provides content about the given task.

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Print: How do I? page

This page provides links to information to help you perform print tasks.

Figure 4-29.

Print: How do I? page

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HP Toolbox section EN

Fax: How do I? page

This page provides links to information to help you perform fax tasks.

Figure 4-30.

Fax: How do I? page

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Copy: How do I? page

This page provides links to information to help you perform copy tasks.

Figure 4-31.

Copy: How do I? page

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HP Toolbox section EN

Scan: How do I? page

This page provides links to information to help you perform scan tasks.

Figure 4-32.

Scan: How do I? page

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User Guide page

Use this page to gain access to the user guide for your HP LaserJet all-in-one product.

Figure 4-33.

User Guide page

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HP Toolbox section EN

Readme page

Use this page to gain access to the Readme for your HP LaserJet all-in-one product.

Figure 4-34.

Readme page

Device Settings section

The Device Settings section is comprised of the following tabs.

●

System Settings tab

●

Print Settings tab

●

Fax Settings tab

●

Copy Settings tab

Note

EN

Settings that are specified in the HP LaserJet all-in-one product driver override settings made in the HP Toolbox.

System Settings tab

The System Settings tab contains the following pages.

●

Device Information page

●

Paper Handling page

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●

Print Modes page

●

System Setup page

●

Volumes page

●

Date/Time page

●

Service page

●

Advanced page

●

Event Log page

●

Save/Restore Settings page

Device Information page

Use this page to add or change information about your HP LaserJet all-in-one product.

Figure 4-35.

Device Information page

110

Device Settings section EN

Paper Handling page

Use this page to change the paper handling defaults for your HP LaserJet all-in-one product.

Figure 4-36.

Paper Handling page

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Print Modes page

Use this page to change the print mode defaults for your HP LaserJet all-in-one product.

After you change the Print Modes settings, click Apply to save the changes to your HP

LaserJet all-in-one product.

Figure 4-37.

Note

Print Modes page

A print mode is a special setting that controls the print speed and the fuser temperature of the

HP LaserJet all-in-one product. The product speed and fuser temperature are adjusted to match the print mode that you select, which can result in better print quality when printing on certain media types. The following table lists the media types that the product supports and the associated fuser mode for each type.

Not all of the print modes can be adjusted from the Print Modes page.

Print mode settings and associated fuser modes [INTERNAL]

Table 4-3. Print mode settings and associated fuser modes [INTERNAL]

Media type Fuser mode

HP LaserJet 3380 all-in-one product

HP LaserJet 3015, 3020, and

3030 all-in-one products

Plain

Preprinted

Letterhead

Transparency

Normal

Normal

Normal

OHT

Light

Normal

Normal

Light

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Device Settings section EN

Note

Table 4-3. Print mode settings and associated fuser modes [INTERNAL] (continued)

Media type Fuser mode

HP LaserJet 3380 all-in-one product

HP LaserJet 3015, 3020, and

3030 all-in-one products

Prepunched

Labels

Bond

Recycled

Normal

Thick

Thick

Normal

Normal

Thick

Thick

Normal

Color

Light <75 g/m

2

Normal

Low

Heavy (90 to 105 g/m

2

)

Thick

Cardstock (105 to 176 g/ m

2

)

Extra Rough

Envelope Envelope

Rough

Unspecified

Thick

Uses default setting

Normal

Light

Thick

Thick2

Envelope

Thick

Uses default setting

Narrow and heavy media can cause the printer to print more slowly.

Clicking Restore Modes and then clicking Apply causes the device to set all of the print modes to the original factory defaults.

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System Setup page

Use this page to change the system defaults for your HP LaserJet all-in-one product.

Figure 4-38.

Note

System Setup page

Changing the Device Language might cause a message to appear prompting you to make sure the power cord is plugged in, the power is on, and all cables are connected correctly to the HP

LaserJet all-in-one product. If this message appears, close your Web browser and then reopen the HP Toolbox.

114

Device Settings section EN

Volumes page

Use this page to change the volume levels for your HP LaserJet all-in-one product.

Figure 4-39.

Volumes page

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Date/Time page

Use this page to change the date and time settings for your HP LaserJet all-in-one product.

Figure 4-40.

Note

Date/Time page

Automatic is selected by default, but the option will not be initiated until you click Apply. The setting does not remain in place over time; you must click Automatic and Apply each time you want to synchronize your HP LaserJet all-in-one product with your computer clock.

116

Device Settings section EN

Service page

Use this page to change the service settings for your HP LaserJet all-in-one product.

Figure 4-41.

Note

Service page

Clicking Restore for the Restore factory settings option might cause a message to appear prompting you to make sure the power cord is plugged in, the power is on, and all cables are connected correctly to the HP LaserJet all-in-one product. If this message appears, close your Web browser and then reopen the HP Toolbox.

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Advanced Settings page

Use this page to change the advanced settings for your HP LaserJet all-in-one product.

Figure 4-42.

Advanced Settings page

You can turn off Device Polling to reduce network traffic or I/O traffic. However, when Device

Polling is turned off, the Alerts and theScan to e-mail or a folder options in the HP Toolbox are disabled, and the START SCAN function on the HP LaserJet all-in-one product control panel is also turned off. If your HP LaserJet all-in-one product has fax capabilities, the automatic Fax

Log updates do not occur and the Receive faxes to this computer option is also turned off.

Clicking Turn off device polling and then clicking Apply on the Advanced Settings page does not turn off the HP Toolbox, but acts like a master switch to turn off all polling for the functions listed above. You can turn on these functions on individually through the HP Toolbox, but doing so also turns on the Device Polling option on the Advanced Settings page.

118

Device Settings section EN

Event Log page

Use this page to monitor events for your HP LaserJet all-in-one product. Up to ten events can appear on this page. If this page is empty, no events have occurred on your HP LaserJet all-inone product.

Figure 4-43.

Event Log page

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Save/Restore Settings page

Use this page to save all of the device settings to a file on your computer. You can also load the settings that have been saved into your HP LaserJet all-in-one product from this page.

Figure 4-44.

Note

Save/Restore Settings page

When you click Save, the Save as dialog box might be hidden. Look behind your browser window or on the task bar.

Print Settings tab

The Print Settings tab contains the following pages.

●

Printing page

●

Print Quality page

●

PCL page

●

PostScript page

●

I/O page

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Device Settings section EN

Printing page

Use this page to change the printing defaults for your HP LaserJet all-in-one product.

Figure 4-45.

Printing

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121

Print Quality page

Use this page to change the print quality defaults for your HP LaserJet all-in-one product.

Figure 4-46.

Print Quality page

122

Device Settings section EN

PCL page

Use this page to change the PCL defaults for your HP LaserJet all-in-one product.

Figure 4-47.

PCL page

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PostScript page

Use this page to change the PostScript defaults for your HP LaserJet all-in-one product.

Figure 4-48.

PostScript page

124

Device Settings section EN

I/O page

Use this page to change the input/output defaults for your HP LaserJet all-in-one product.

Figure 4-49.

Note

I/O page

Fax Settings tab

Because the HP LaserJet 3020 does not have a fax component, the HP Toolbox for the HP

LaserJet 3020 does not have this tab.

The Fax Settings tab contains the following pages.

●

General Settings page

●

Send page

●

Receive page

●

Fax Setup Wizard page

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General Settings page

The General Settings page allows you to configure general fax settings (common to both

Send and Receive) on your HP LaserJet all-in-one product.

Figure 4-50.

General Settings page

126

Device Settings section EN

Send page

Use this page to configure the fax send settings on your HP LaserJet all-in-one product.

Figure 4-51.

Send page

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Receive page

Use this page to configure the fax receive settings on your HP LaserJet all-in-one product.

Figure 4-52.

Receive page

128

Device Settings section EN

Fax Setup Wizard page

The Fax Setup Wizard appears after you install the software and restart your computer. HP recommends that you run the Wizard to configure your fax settings for both the software and the

HP LaserJet all-in-one product.

Figure 4-53.

Note

Fax Setup Wizard page

After you install the HP LaserJet all-in-one product software, the Fax Setup Wizard opens automatically. Run the Wizard even if your HP LaserJet all-in-one fax parameters have already been set up. The HP Toolbox uses the information that you provide in the Fax Setup

Wizard to properly run other features, such as the fax cover page.

Copy Settings tab

The Copy Settings tab contains the following pages.

●

Copying page

●

Reduce/Enlarge page

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129

Copying page

Use the Copying page to configure general copy settings for your HP LaserJet all-in-one product.

Figure 4-54.

Copying page

130

Device Settings section EN

Reduce/Enlarge page

Use the Reduce/Enlarge page to configure the default size and format copy settings for your HP

LaserJet all-in-one product.

Figure 4-55.

EN

Reduce/Enlarge page

Network Settings

For HP LaserJet all-in-one products that are connected to a network through a supported

Jetdirect print server, a button appears near the category tabs in the Device Settings section. This button causes a new window to open, displaying the content provided by the

Jetdirect Embedded Web Server (EWS). The HP Toolbox does not control any of the content or behavior provided by the Jetdirect EWS.

Other pages

The following pages are also available through the HP Toolbox.

●

About HP Toolbox page

●

Select Device page

●

Current Alerts page

●

Text Map page

●

Product Registration page

●

Order Supplies page

●

Product Support page

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About HP Toolbox page

This page contains information concerning the versions of the various HP Toolbox components installed on your computer.

Figure 4-56.

About HP Toolbox page

Select Device page

Use the Device Select page to select and open the individual set of tools for your HP LaserJet all-in-one product. This page is displayed as a list of the HP LaserJet all-in-one products that are available to the HP Toolbox. The items listed in the Information or Options section appear for each all-in-one product on the list.

132

Other pages EN

Current Alerts page

The Current Alerts page provides you with a list of all the current alerts for all HP LaserJet all-inone products. This is a summary of all the alerts you have been notified about that currently still exist on the product.

Figure 4-57.

Current Alerts page

When an alert has been cleared (i.e. the condition has been fixed), the alert does not appear in the Current Alerts page the next time it is displayed. The Current Alerts page is a static page that does not refresh automatically. To update the list of alerts, you must click your browser's Refresh button.

Each alert can have no links or several links associated with it. These links are used to provide more information or troubleshooting capabilities for that specific alert. Some alerts have a More Info link that takes you to a page in the user guide that provides troubleshooting or other information about that specific alert. If no information is available about that specific alert, the link does not appear. Some products may have additional links for specific alerts.

Text Map page

Clicking the Text Only link opens the Text Map Page. The Text Map Page contains links to all of the individual pages within the HP Toolbox. This page also contains links to the About

HP Toolbox page, the Device Select page, the Current Alerts page, and the Order

Supplies page.

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When you click one of the links, that page is brought up in a simplified structure, which does not display the header banner and associated information. Each of these pages has a Back link, which allows you to go back to the Text Map Page.

Click the Always use the Text Only page when accessing Toolbox check box and then click

Apply to make the Text Map Page your default page when you open the HP Toolbox .

Figure 4-58.

Text Map page - 1 of 2

134

Other pages EN

Figure 4-59.

Text Map page - 2 of 2

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135

Product Registration page

The Product Registration link connects you to a web page that helps you register your HP

LaserJet all-in-one product.

Figure 4-60.

Product Registration page

136

Other pages EN

Order Supplies page

The Order Supplies link connects you to a web page that helps you order supplies online from a reseller of your choice. The supplies you need for your HP LaserJet all-in-one product are preselected. You can change quantities or select additional items. Your items are dropped into the shopping cart, ready for checkout, ensuring that the correct supplies are ordered through your selected reseller.

Figure 4-61.

Order Supplies page

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137

Product Support page

The Product Support link connects you to a web page that helps get online support for your

HP LaserJet all-in-one product.

Figure 4-62.

Product Support page

138

Other pages EN

5

Software installation

Note

This chapter covers installation about the HP LaserJet all-in-one product software for

Windows only. For information about Mac installations, see Chapter 3, Macintosh software overview.

This chapter provides information about the following topics:

●

Installation overview

●

Installation options

●

Installation dialog box options for Windows

●

Uninstall

Installation overview

Note

EN

The Readiris Pro text recognition software (OCR) uses a separate installer and is shipped on a separate CD-ROM.

The software for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP

LaserJet 3380 all-in-one products is shipped on one CD-ROM. On Windows systems, the

Setup program installs the HP LaserJet all-in-one software from the CD-ROM onto the hard disk and updates Windows files.

On installation, the HP LaserJet all-in-one product presents two options:

●

Typical installation (installs all of the basic components in the default locations)

●

Custom installation (allows you to specify components and locations for installation)

On all of the supported platforms, each install option presents a series of query dialog boxes that guide you through the installation process. You are asked to provide information about your computer environment. The Installer guides you through the installation, whether you are configuring a directly-connected or networked HP LaserJet all-in-one product.

The installer has the ability to detect hardware and network connections and to help guide the installation. For instance, if the installer detects an HP LaserJet 3015 all-in-one product, it can automatically configure the software's connection to that printer. This saves several steps. If it detects fax capabilities or a network, it can direct you to set up those features as well.

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Note

The HP LaserJet 3020 all-in-one product does not support faxing.

If you want to change the configuration settings, or if changes to your telephone service or computer environment require new settings, the product configuration software provides a simple, intuitive interface for updating configuration settings. This is also a convenient alternative to entering settings through the product control panel.

Installation options

The HP LaserJet all-in-one software can be used with the HP LaserJet 3015, the HP LaserJet

3020 and 3030, and the the HP LaserJet 3380 all-in-one products in the following configurations:

●

A computer that is directly connected to the product through an IEEE-1284B parallel or

USB port with the full HP LaserJet all-in-one software installed on the computer. This option provides the most product functionality. On Windows systems you can share your

HP LaserJet all-in-one product printing capabilities with other users on your network.

●

The product is connected to an HP Jetdirect print server and you install the HP LaserJet allin-one software on a computer that has access to the HP Jetdirect network.

●

The product is directly connected to a computer and you install only the printer driver.

Windows installation for direct connections

Use the following instructions to install the product software on a computer that is running

Windows 98SE, Me, 2000, or XP (32-bit only).

Note

Set up and turn on the HP LaserJet all-in-one product before installing the software. Do not connect the HP LaserJet all-in-one product to the computer until you are prompted to do so by the software installation program.

Note

Note

You must have Administrator privileges (on start and restart) to install the software on Windows

2000 or XP.

1

Close all of the programs that are open on the computer.

2

Insert the HP LaserJet all-in-one software CD-ROM into the CD-ROM drive.

If your CD-ROM does not start automatically, click Start, click Run, and then browse to and double-click the HPSETUP.EXE file in the root directory of the CD-ROM.

3

Click Install hp LaserJet software and follow the onscreen prompts.

4

When the installation is nearly complete, a setup screen appears that asks whether or not you want to print a test page. Click Yes.

5

If you are prompted to restart your computer, click Yes.

Setting up Windows sharing (peer-to-peer networking)

This section contains instructions for using Windows sharing to make the product available to network users when the product is directly connected to a computer.

140

Installation options EN

Note

Note

EN

Using Windows sharing, the person using the computer directly connected to the product can allow other users on the network to print to the product.

When the product is shared, install the printer drivers on all of the computers that you want to print to the product.

The client computers will have print-only functionality for the HP LaserJet all-in-one product.

Setting up the host computer running Windows 98SE, Me, NT 4.0, or 2000

At the computer that is directly connected to the product, perform the following steps.

1

Click Start, click Settings, and then click Printers.

2

In the printer list, right-click the icon for your HP LaserJet all-in-one product, and then click Sharing.

If Sharing does not appear on the right-click menu, you must first enable printer sharing for

Windows 98SE or Me. Follow these steps:

1. Click Start, click Settings, and then click Control Panel.

2. Double-click the Network icon.

3. On the General tab, click File and Print Sharing.

4. Click the I want to be able to allow others to print to my printers check box, and then click OK.

5. Click OK again, and then close the Control Panel. If you are prompted to restart your computer, click Yes.

3

On the Sharing tab, click the Share As option button, and then type a name for the product in the Share Name field. Click OK.

Setting up the host computer running Windows XP

At the computer directly connected to the product, perform the following steps.

1

Click Start, and then click Printers and Faxes.

2

In the printer list, right-click the icon for your HP LaserJet all-in-one product, and then click Sharing.

3

On the Sharing tab, click the Share this printer option button, and then type a name for the product in the Share Name field. Click OK.

4

Click the Ports tab. Click to clear the Enable bidirectional support check box, and then click OK.

Setting up the client computers

When you have set up the host computer to share your HP LaserJet all-in-one product, you must also configure the client computers. At the computers of other network users who want to use the product, perform the following steps.

Setting up client computers running Windows 98SE, Me, NT 4.0, or 2000

1

Click Start, click Settings, and then click Printers.

2

Double-click the Add Printer icon to open the Add Printer wizard.

3

Click Next to start the wizard.

4

Click the Network Printer option button, and then click Next.

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Note

Note

5

Type in the path and share name of the HP LaserJet all-in-one product to which you want to connect.

- OR click Browse and navigate to find the HP LaserJet all-in-one product to which you want to connect.

Click Next.

6

Click the Yes or No option button when asked if you want to use this printer as your default printer for Windows-based programs, and then click Next.

7

Click Finish to complete the installation and close the Add Printer wizard.

You might need the product software CD-ROM to complete the printer driver installations.

Setting up client computers running Windows XP

1

Click Start, and then click Printers and Faxes.

2

On the left-hand column, under Printer Tasks, click Add a printer to open the Add Printer wizard.

3

Click Next to start the wizard.

4

Click the A network printer or a printer attached to another computer option button, and then click Next.

5

Type in the path and share name of the HP LaserJet all-in-one product to which you want to connect

- OR click Browse and navigate to find the HP LaserJet all-in-one product to which you want to connect.

Click Next.

6

Click the Yes or No option button when asked if you want to use this printer as your default printer for Windows-based programs, and then click Next.

7

Click Finish to complete the installation and close the Add Printer wizard.

Installation instructions for networked computers

This section provides information about the following topics:

●

Networking with an external Jetdirect print server

●

Installing the software on networked computers

●

Discovery process during software installation

Network setup with an external Jetdirect print server

Set up, turn on the HP LaserJet all-in-one product and connect it to the network through an HP

Jetdirect print server before installing the software.

If you are using HP Jetadmin to set up the HP Jetdirect print server, make sure that you do not create a Jetdirect port when you connect the product to the print server.

142

Installation instructions for networked computers EN

Note

Note

Note

Note

To connect an HP LaserJet all-in-one product to a network using an external HP Jetdirect print server, complete the following steps.

1

Plug in the HP Jetdirect print server.

2

Plug in the HP LaserJet all-in-one product.

You must complete the power-up sequence in this order or the Installer's discovery utility fails to recognize the product.

3

Print an HP Jetdirect test page by pressing the Test button on the HP Jetdirect print server.

It might take a few minutes for the pages to print. When the HP Jetdirect print server has sent all of the data to the product, the message Printing a report appears on the product control panel.

4

To complete the product installation, install the HP LaserJet all-in-one software. Use the information from the test pages to complete the network variables during installation.

Windows installation instructions for networked computers

Each computer that has the HP LaserJet all-in-one software installed can use all of the product features that are available over a network connection through an external Jetdirect print server, except for the Receive faxes to this computer feature, which allows only one network user at a time to receive faxes to the computer. Computers that do not have the software installed are only able to print to the product over the network.

To install the HP LaserJet all-in-one software on networked Windows operating systems, follow these steps.

You must have Administrator privileges (on start and restart) to install the software on

Windows 2000 or XP.

1

Close all of the programs that are open on the computer.

2

Insert the HP LaserJet all-in-one software CD-ROM into the CD-ROM drive.

If the CD-ROM does not start automatically, click Start, click Run, and then browse to and double-click the HPSETUP.EXE file in the root directory of the CD-ROM.

3

Click Install hp LaserJet software and follow the onscreen prompts.

4

When the Installer software prompts you to select how the printer will be connected, select Connected via the network, and then click Next. Follow the instructions on the screen.

5

When the installation is nearly complete, a setup screen appears that asks whether or not you want to print a test page. Click Yes.

6

If you are prompted to restart the computer, click Yes.

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Note

Note

144

Installing the printer driver only

If the product is directly connected to another user's computer, the product must be shared from that computer using Windows sharing.

Use the following instructions to install the printer driver only.

Printer driver installation for Windows 98SE and Me

1

From the Start menu, click Settings, and then click Printers.

2

Double-click Add Printer, and then click Next.

3

When asked if the product is a local or network printer, click Network Printer , and then click Next.

4

Click Have Disk from the wizard screen that appears.

5

Insert the CD-ROM into the drive. Navigate to the X:\ENGLISH\DRIVERS\WIN9X_ME folder

(where X is the letter of your CD-ROM drive).

6

Double-click the PCL 5, PCL 6, or PS folder, depending on which driver that you want to install, and then double-click the .INF file that you find in that folder.

7

Complete the installation. When prompted, print a test page to ensure that the printer driver is installed properly.

Printer driver installation for Windows 2000 or XP

1

From the Start menu, click Settings, and then click Printers.

For Windows XP, click Start, and then click Printers and Faxes.

2

Double-click Add Printer, and then click Next.

3

When asked if the product is a local or network printer, click Network Printer, and then click

Next.

4

You might need to first choose the printer from the list of printers or enter an IP address. If the printer driver is not available, the Add Printer Wizard dialog appears. Click Have Disk from the wizard screen.

5

Insert the CD-ROM into the drive. Navigate to the X:\ENGLISH\DRIVERS\WIN2000_XP folder (where X is the letter of the CD-ROM drive).

6

Double-click the PCL 5, PCL 6, or PS folder, depending on which driver that you want to install, and then double-click the .INF file that you find in that folder.

7

Complete the installation. When prompted, print a test page to ensure that the printer driver is installed properly.

Printer driver installation for Windows NT 4.0

1

From the Start menu, click Settings, and then click Printers.

2

Double-click Add Printer, and then click Next.

3

When asked if the product is a local or network printer, click Network Printer , and then click Next.

4

Click Have Disk from the wizard screen that appears.

Installing the printer driver only [Public] EN

5

Insert the CD-ROM into the drive. Navigate to the X:\ENGLISH\DRIVERS\WINNT40 folder

(where X is the letter of the CD-ROM drive).

6

Double-click the PCL 5, PCL 6, or PS folder, depending on which driver that you want to install, and then double-click the .INF file that you find in that folder.

7

Complete the installation. When prompted, print a test page to ensure that the printer driver is installed properly.

Installation dialog box options for

Windows

Note

HP recommends that you install the software before connecting the HP LaserJet all-in-one product to the computer (software-first installation). These instructions are for a software-first installation.

These instructions are intended to be used for the first time you install the HP LaserJet all-inone software.

The following tables describe the dialog box options that appear during the HP LaserJet allin-one software installation on Windows operating systems.

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Note

In the following installation sequence, the product name HP LaserJet 3015/3020/3030/3380 is used to represent the specific HP LaserJet all-in-one product that you are installing.

Figure 5-1.

CD Browser screen

This dialog box includes four command buttons that lead to four different paths:

install HP LaserJet Software. This link contains the initial command for installing the software.

Clicking this link closes the CD Browser and the initial installation wizard and starts the

Welcome to the HP LaserJet all-in-one Setup Wizard screen (Step 1).

register product. Clicking this link launches the HP Web registration web site through your Web browser.

view documentation. Clicking this link takes you to the HP LaserJet Documentation screen.

support. Clicking this link takes you to the Online Support screen.

146 Installation dialog box options for Windows

EN

Figure 5-2.

HP LaserJet Documentation screen

view user guide: Clicking this option takes you to the another screen that allows you to choose from the HP LaserJet 3015, 3020 and 3030, or 3380. Clicking any of these options launches the .CHM (online help) version of the selected user guide.

print user guide: Clicking this option takes you to the another screen that allows you to choose from the HP LaserJet 3015, 3020 and 3030, or 3380. Clicking any of these options launches Adobe Acrobat Reader and opens the selected user guide.

release notes: Clicking this option takes you to the another screen that allows you to choose from the HP LaserJet 3015, 3020 and 3030, or 3380. Clicking any of these options launches the computer's Web browser and takes you to HP's web site where the Readme is posted.

Clicking the Back button takes you back to the CD Browser screen.

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Figure 5-3.

Online support screen

Clicking hp.com launches your computer's Web browser and opens the hp.com Web site.

Clicking product information takes you to another screen where you can choose which product you want information about: the HP LaserJet 3015, the 3020, the 3030, or the 3380. Clicking any of these options launches your computer's Web browser and opens the product's support page on the hp.com web site.

Clicking supplies launches your computer's Web browser and opens the hp.com web site to order supplies.

Clicking the Back button takes you back to the CD Browser screen.

148 Installation dialog box options for Windows

EN

Figure 5-4.

Step 1- Welcome to the HP LaserJet all-in-one Setup Wizard screen

Software License Agreement takes you to the Software License Agreement dialog box

(Step 2).

Next takes you to the Printer Connection dialog box (Step 3).

Cancel takes you to the Exit Setup dialog box (Step 16).

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149

Figure 5-5.

Step 2 - HP Software License Agreement screen

OK takes you back to the Welcome dialog box (Step 1).

150 Installation dialog box options for Windows

EN

Figure 5-6.

Step 3 - Printer Connection screen

If you click Connected directly to this computer (a "direct connection"), Next causes the

Installer to Look for New Hardware, and then takes you to the Installation type dialog box

(Step 9).

If you click Connected via the network, Next takes you to the Network Setup dialog (Step

4).

Back returns you to the Welcome dialog (Step 1). Cancel takes you to the Exit Setup dialog (Step 16).

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Figure 5-7.

Step 4 - Network Setup screen

Clicking the Basic network setup for a PC or server (recommended) option, and then clicking

Next takes you to the Identify Printer dialog box (Step 5).

Clicking the Client setup for client-server printing option, and then clicking Next takes you to the Specify Network Path dialog box (Step 8).

Clicking the Help me determine which setup is right for me option, and then clicking Next initiates a series of question dialog boxes that help you determine the best connection type option.

Back takes you to the Printer Connection dialog box (Step 3).

Cancel takes you to the Exit Setup dialog box (Step 16).

152 Installation dialog box options for Windows

EN

Figure 5-8.

Step 5 - Identify Printer screen

Clicking the Search from a list of detected printers (recommended) option, and then clicking Next takes you to the Select Printer dialog box (Step 6).

Clicking the Specify a printer by address option, and then clicking Next takes you to the

Specify Printer dialog box (Step 7).

Clicking Help initiates the online Help system.

Back takes you to the Network Setup dialog box (Step 4).

Cancel takes you to the Exit Setup dialog box (Step 16).

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Figure 5-9.

Step 6 - Select Printer screen

Clicking the name of an HP LaserJet all-in-one product from the list, and then clicking Next takes you to the Installation Type dialog box (Step 9).

Clicking Refresh causes the Installer to search the network again for HP LaserJet all-in-one products.

Clicking Help initiates the online Help system.

Back takes you to the Identify Printer dialog box (Step 5).

Cancel takes you to the Exit Setup dialog box (Step 16).

154 Installation dialog box options for Windows

EN

Figure 5-10.

Note

Step 7 - Specify Printer screen

Entering any of the addresses and then clicking Next takes you to the Installation Type dialog box (Step 9).

Clicking Help initiates the online Help system.

Back takes you to the Identify Printer dialog box (Step 5).

Cancel takes you to the Exit Setup dialog box (Step 16).

The IPX Address option button is unavailable unless IPX is installed on the host computer.

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155

Figure 5-11.

Step 8 - Specify Network Path screen

Typing in the network path and then clicking Next takes you to the Installation Type dialog box

(Step 9).

Clicking Browse allows you to search the network for a list of available HP LaserJet all-in-one products. Clicking one of these products inserts the network path into the network path text box.

Click Next to continue.

Back takes you to the Network Setup dialog box (Step 4).

Cancel takes you to the Exit Setup dialog box (Step 16).

156 Installation dialog box options for Windows

EN

Figure 5-12.

Step 9 - Installation Type screen

Clicking Minimum (Print and scan drivers only) and then clicking Next takes you to the

Ready to Install dialog box (Step 11).

Clicking Typical Installation (Recommended) and then clicking Next takes you to the

Ready to Install dialog box (Step 11).

Clicking Custom Installation and then clicking Next takes you to the Features dialog box

(Step 10).

Clicking Cancel takes you to the Exit Setup dialog (Step 16).

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Figure 5-13.

Step 10 - Features screen

Click any of the listed features and use the drop-down menu to select the feature for installation or to keep the feature from installing.

Clicking Help initiates the online Help system.

Clicking Space opens the Disk Space Requirements dialog box, which tells you how much disk space you have available on your computer. Click OK to return to to the Features dialog box.

Back takes you to the Installation Type dialog box (Step 9).

Next takes you to the Ready to Install dialog box (Step 11).

Cancel takes you to the Exit Setup dialog (Step 16).

158 Installation dialog box options for Windows

EN

Figure 5-14.

Step 11 - Ready to Install screen

Clicking Back takes you to the Installation Type dialog box (Step 9).

Clicking Install starts the installation process and takes you to the Installation Status dialog box (Step 12).

Clicking Cancel takes you to the Exit Setup dialog (Step 16).

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Figure 5-15.

Note

Step 12 - Installation Status screen

When installation is complete, the Install wizard automatically takes you to the Finish dialog box

(Step 13).

Clicking Cancel takes you to the Exit Setup dialog (Step 16).

During the installation process, the status bar will refresh itself several times.

160 Installation dialog box options for Windows

EN

Figure 5-16.

Step 13 - Finish screen

Clicking the Print Driver Test Page check box, and then clicking Finish takes you to the

Test Page dialog box (Step 14).

Clicking the Register Product check box, and then clicking Finish opens your Web browser and takes you to the HP Web Registration web site.

Clearing both check boxes and clicking Finish closes the Install wizard and takes you to the

Restart dialog box (Step 15).

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Figure 5-17.

Step 14 - Test Page screen

Clicking OK closes the Test Page dialog box and takes you to the Restart dialog box (Step 15).

Clicking Troubleshoot opens the Windows print troubleshooting online help window.

Figure 5-18.

Step 15 - Restart screen

Clicking Yes restarts your computer.

Clicking No closes the Restart dialog box.

162 Installation dialog box options for Windows

EN

Figure 5-19.

Step 16 - Exit Setup screen

Yes closes the installer.

No returns you to the last open screen of the installer.

Uninstall

This section provides information on the following topics:

●

Uninstall instructions for Windows

●

[INTERNAL] Files not removed and manual uninstall (Windows)

●

[INTERNAL] Scrubber utility

●

[INTERNAL] File to e-mail tool

●

[INTERNAL] Add or Remove Software program

●

History file

Uninstall instructions for Windows

The uninstall procedures vary according to the type of installation you have done.

Uninstalling a Typical or Custom installation

There are three methods for uninstalling a Typical or Custom installation.

●

Using the HP LaserJet all-in-one software Uninstall component (recommended)

●

Using the HP LaserJet all-in-one software Add or Remove Software component

●

Using the Windows Add or Remove programs component

Using the HP LaserJet all-in-one software Uninstall component (recommended)

Follow these steps to uninstall a Typical or Custom installation of the HP LaserJet all-in-one software using the Uninstall component.

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Note

Note

Note

164

To uninstall the software from Windows 2000 or XP, you must log on with administrator privileges.

1

Close all of the programs that are open on the computer.

2

Click Start, click Programs, select Hewlett-Packard, select hp LaserJet

3015/3020/3030/3380, and then click Uninstall.

3

The Important Uninstall Information dialog box appears. Click Continue.

4

The Cleanup progress dialog box appears. The progress bar reflects the status of the uninstall process.

5

When the uninstall process is completed, the Restart dialog box appears. Click Restart to restart your computer and finish the uninstall process.

Using the HP LaserJet all-in-one software Add or Remove Software component

1

Place the original HP LaserJet all-in-one software CD-ROM in the CD-ROM drive of your computer.

2

Click Start, click Programs, click Hewlett-Packard, click the name of your HP LaserJet allin-one product, and then click Add or Remove Software.

3

The Setup Maintenance dialog box appears. Click the Remove All option, and then click

Next.

4

The Important Uninstall Information dialog box appears. Click Continue.

5

The Cleanup progress dialog box appears. The progress bar reflects the status of the uninstall process.

6

When the uninstall process is completed, the Restart dialog box appears. Click Restart to restart your computer and finish the uninstall process.

Using the Windows Add/Remove programs component

Follow these steps to uninstall a Typical or Custom installation of the HP LaserJet all-in-one software using the Windows Add/Remove programs component.

To uninstall the software from Windows 2000 or XP, you must log on with administrator privileges.

1

Close all of the programs that are open on the computer.

2

Click Start, click Control Panel, double-click Add/Remove programs.

3

Click Change or Remove programs on the left-hand side of the window, and then click the name of your HP LaserJet all-in-one product. Click Remove.

4

The Important Uninstall Information dialog box appears. Click Continue.

5

The Cleanup progress dialog box appears. The progress bar reflects the status of the uninstall process.

6

When the uninstall process is completed, the Restart dialog box appears. Click Restart to restart your computer and finish the uninstall process.

Uninstalling a Minimum installation

If the Uninstall option does not appear in your HP LaserJet all-in-one program group, you have a Minimum Installation.

Uninstall instructions for Windows EN

Note

Note

Note

Follow these steps to uninstall the HP LaserJet all-in-one software if you have a Minimum installation.

1

Click Start, and then click Control Panel.

In Windows 98, Windows Me, and Windows 2000, click Start, click Settings, and then click

Control Panel.

2

Click Add/Remove Programs.

3

Click hp LaserJet all-in-one, and then click Change/Remove.

4

The Important Uninstall Information dialog appears. Disconnect your HP LaserJet allin-one product from your computer, close all open programs, and then click Continue.

5

The Cleanup progress dialog appears and the HP LaserJet all-in-one product software components are removed from your computer. The status bar refreshes several times during this process.

6

The Restart dialog appears. Click Restart to continue the uninstall.

Uninstalling an Add-Printer installation

Follow these steps to uninstall the HP LaserJet all-in-one printer driver using Add or

Remove Programs.

Windows 98SE or Windows ME

1

Click Start, click Settings, and then click Printers.

2

Right-click the icon for your HP LaserJet all-in-one product, and then click Delete.

3

The product icon and the associated files are removed from your computer.

Windows 2000 or Windows XP [INTERNAL]

To uninstall the software from Windows 2000 or XP, you must log on with administrator privileges.

1

Click Start, click Settings, and then click Printers.

For Windows XP, click Start, and then click Printers and Faxes.

2

Right-click the icon for your HP LaserJet all-in-one product, and then click Delete. This removes the icon for the product only, but it does not remove the associated files.

3

To remove the associated files, click File from inside the Printers folder, and then click

Server Properties.

4

Click the Driver tab, click the name of your HP LaserJet all-in-one product, and then click Remove. When you are prompted to confirm the deletion, click Yes.

5

Click Close to close the Server Properties dialog box, and then close the Printers folder.

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Note

Note

Files not removed and manual uninstall

(Windows) [INTERNAL]

The tables in the HP LaserJet 3015/3020/3030/3380 Software Technical Reference

Addendum list all installed files and folders. The tables also show which of the installed files are shared, and which ones are removed by the Uninstall process.

The Uninstall program does not remove some files and folders. Manually removing the HP

LaserJet all-in-one software folder does not remove some files that were installed, such as

Windows-shared files and hidden files.

If you need to perform a manual uninstall, you might need to make some hidden files visible. Use the View menu in Windows Explorer to set the options to show all files.

Files marked with a "Y" (for Yes) in the Uninstall column are removed when using the recommended automated uninstall procedure. Files marked with an "N" (for No) in the Uninstall column are not removed when using the recommended automated uninstall procedure. You can use this information if an uninstall must be done manually.

If you must perform a manual uninstall of the HP LaserJet all-in-one software, do not remove shared files that are marked with an "N" (for No) in the Uninstall column of the System Changes tables. These shared files might be used by the operating system or by other programs, and removing them might cause your computer system to work incorrectly.

Also, you should not remove any of the files that are modified by the HP LaserJet all-in-one software installation process. These are generally shared files that might be used by the operating system or by other programs, and removing them might cause your computer system to work incorrectly.

166

Files not removed and manual uninstall (Windows) EN

CAUTION

Note

Note

Other files that are not removed when using the recommended automated uninstall procedure:

●

The LaserJet 3XXX directory (where 3XXX is the model number of your HP LaserJet all-inone product) in your data/document folder (in the MY DOCUMENTS\MY SCANS folder on your computer)

Do not remove the LaserJet 3XXX directory from the MY DOCUMENTS\MY SCANS folder unless you are sure that you do not want any of the documents stored in the All-in-One directory.

If you move the LaserJet 3XXX directory to the Windows desktop Recycle Bin, do not empty the

Recycle Bin unless you are sure that you do not want any of the files stored in the LaserJet

3XXX directory.

●

The default directory for faxes are as follows:

The italicized text varies based on the drive and location of your computer, the specific HP

LaserJet all-in-one product you have installed, and the job number of the faxes you have sent and received.

The individual faxes are listed in the JOBX folder. There are three separate files for each fax: a .PDF file to print, a .JPEG file to view, and an original data file.

● Received faxes.

C:\PROGRAM FILES\HEWLETT-PACKARD\TOOLBOX\APACHE TOMCAT 4.0

\WEBAPPS\TOOLBOX2.7\PRODUCTS\HP_LASERJET_3XXX_ALL_IN_ONE

\FAXDATA\RECEIVED\JOBX

● Sent faxes.

C:\PROGRAM FILES\HEWLETT-PACKARD\TOOLBOX\APACHE TOMCAT 4.0

\WEBAPPS\TOOLBOX2.7\PRODUCTS\HP_LASERJET_3XXX_ALL_IN_ONE

\FAXDATA\SENT\JOBX

Scrubber utility [INTERNAL]

This section provides information about the following topics:

●

Introduction

●

Customizing a scrub

Introduction [INTERNAL]

The scrubber is to be used by end users as directed by an HP Customer Care

Representative to remove a failed device device install.

A software first installation pre-scrubs the computer and pre-copies the files when the customer selects Connected to this computer from the Installation Type dialog. The prescrub check runs SCRUBBER.EXE with a configuration file, PRESCRUB.INI, to remove the remains of any failed plug-and-play installations and to delete .INF or other files that might interfere with the plug-and-play sequence. Both the SCRUBBER.EXE and PRESCRUB.INI

files can be found in the setup directory on the CD-ROM.

If a software-first installation is not run after a failed installation, you must run the Scrubber utility (SCRUBBER.EXE) from the C:\WINDOWS\SYSTEM32 directory.

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Note

Customized function [INTERNAL]

The scrubber kills processes, deletes devices, removes files and folders, and deletes registry entries. All these actions (and more) can be configured through an .INI file to meet the needs of your device. The configuration can be customized based on an operating system. That is, one configuration file can specify what will happen for several different operating systems.

Functionality [INTERNAL]

The following list describes the scrubber process after it is launched.

1

Run the uninstaller – The scrubber checks the system to see if this option is available. If so, the uninstaller is launched and run before the scrubber finishes.

2

Stop problem applications – Any problem applications that are known can be added to this list and stopped when the scrubber runs. Steps 3-11: Only the items that are specific to the product are removed.

3

Remove printers and drivers – The scrubber enumerates the printers on the system and removes any printers that use the specified driver. Print jobs pending for those printers are canceled before attempting to delete the printer. After the printer is deleted the printer driver is removed. The spooler is restarted on NT systems if an error is returned stating that the printer driver is in use. The scrubber then reattempts to delete the printer driver.

4

Remove language monitors.

5

Remove print processors.

6

Remove devices from the device manager.

7

Remove .INF files.

8

Remove directories.

9

Remove files.

10 Remove strings from the device path key.

11 Remove registry keys.

You cannot change the order of actions. You cannot add a new dialog box or popup window.

Future versions will support dialog boxes and customizations.

The DOT4 port is not removed by the Scrubber utility.

User Experience [INTERNAL]

The user experience is straightforward. The user will experience no user interface with this version of the scrubber. It will run in one or two seconds. The user will have a log file generated

(SCRUBBER.LOG) if the user first copies the scrubber executable to the local hard drive before launching it. This is the recommended usage model. The log file will be generated in the same folder as the executable. It is recommended that the user reboot after running the scrubber.

Customizing a scrub [INTERNAL]

To control what the scrubber removes, edit an .INI file. By default the scrubber looks for a file with the same name as the executable with the extension “.INI”. For example “SCRUBBER.EXE” looks for the .INI file named “SCRUBBER.INI”.

168

Scrubber utility EN

File to e-mail tool [INTERNAL]

This tool is a standalone MFC application that reads an .INI file to see where the HP LaserJet allin-one product software is installed. The application then attaches relevant log or history files to an e-mail that can be used to send to HP customer support for troubleshooting. The tool runs on your computer, but does not interact with your HP LaserJet all-in-one product.

The tool is included on the installer CD-ROM, but is not copied to your computer during the software installation. HP Customer Support can also send the tool to you via e-mail or through posting it to an HP Web site.

The tool is compatible with Windows 98SE, Windows Me, Windows 2000, and Windows XP.

Add or Remove Software program

[INTERNAL]

Another method of uninstalling the HP LaserJet all-in-one product software is to use the Add

or Remove software component. You can activate this component by clicking Start,

Programs, Hewlett-Packard, the name of your HP LaserJet all-in-one product, and then clicking Add or Remove software.

Note

Note

You must have the HP LaserJet all-in-one software CD-ROM in your computer CD-ROM drive to use this option.

The Setup Maintenance dialog box appears, which allows you to install an additional printer or printer driver, to modify an existing installation, or to remove all of the HP LaserJet all-inone software that is currently installed on the computer.

If you click Add an additional printer or printer driver, the same installation path that was used to initially install the software is launched. The Printer Connection dialog appears first.

The Installation type defaults to a Custom Install and a list of software features appears with their current status (installed or not installed, as indicated by a red X). Follow the onscreen instructions to complete adding a printer or print driver.

If you click Modify an existing installation , a list of software features appears with their current status (installed or not installed, as indicated by a red X). Clicking the arrow for the feature shows the options available for that feature. Follow the onscreen instructions to complete modifying an existing installation.

History file

This procedure is intended to be done with the help of an HP Customer Care Representative.

If you encounter an installation error when installing the HP LaserJet all-in-one software, please collect a copy of the following files before you attempt to reinstall. These files can be found in either the C:\WINDOWS or C:\WINNT folder by searching for HPLJ3XXX, where

3XXX represents the model number of your HP LaserJet all-in-one product .

Note

EN

Do not uninstall or use the Scrubber utility before capturing the data listed below.

Rename the HPLJ3XXX.HIS file to HPLJ3XXX.OLD before trying to reinstall the software.

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Note

Some of the files listed below may not exist, depending on how many times you have attempted to reinstall the software.

●

HPLJ3XXX.HIS

●

HPLJ3XXX.HI1

●

HPLJ3XXX.HI2

●

HPLJ3XXX.OLD

●

HPLJ3XXX.BU1

●

HPLJ3XXX.BU2

●

SETUPAPI.LOG (Windows 2000 and XP only)

SETUPAPI.LOG file size may be large (2-3 MB). If you are unable to e-mail a file of this size, just collect the HPLJ3XXX.* files listed above.

170

History file EN

6

Engineering details

This chapter provides information about the following topics:

●

Readme

●

[INTERNAL] Parameters settings (fax data-store parameters)

Readme

Separate Readme files exist for Windows and Macintosh systems.

Windows Readme

The Windows Readme file for the HP LaserJet all-in-one products is available in the HP

LaserJet 3015/3020/3030/3380 Software Technical Reference Addendum and on the following web sites.

http://www.hp.com/support/lj3015_readme http://www.hp.com/support/lj3030_readme http://www.hp.com/support/lj3380_readme

Macintosh Readme

The following section includes the text of the Mac Readme, which is available on the HP

LaserJet all-in-one software CD-ROM for Macintosh.

Information about the hp LaserJet all-in-one software version 5.8

Edition 1, 10/2003

Contents

●

Supported HP Products

●

Supported Operating Systems

●

For OSX users only

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Note

172

Note

●

For OS 9.1.x and 9.2.x users only

●

For more information

Supported HP Products

This software is intended for the HP LaserJet 3020, 3030, and 3380 series of all-in-ones and should only be used for those products.

Supported Operating Systems

This software is designed for Apple computers using one of the following Mac operating systems: OS 9.1.x, OS 9.2.x, or OSX version 10.2.x.

For OSX Users Only

The HP scan application does not support the Quit selection on the application menu. To close the HP scan application, choose the Done button on the application's user interface window.

How to Configure a Print or Fax Queue

It is recommended the HP all-in-one Setup Assistant application be used to add print and fax queues. However, it is also possible to manually configure such queues by performing the following steps after the software has been installed.

To configure a print queue for your hp LaserJet all-in-one

1

Launch Print Center from <disk>/Applications/Utilities/Print Center.

2

Click Add.

3

Select HP AiO USB in the drop-down box. Do not select USB from the drop-down box.

4

Select your printer in the browser list and click Add. Your device is added to the Print

Center's printer list, with the suffix "(Printer)".

5

Quit Print Center.

To configure a fax queue for your hp LaserJet all-in-one (fax models only)

1

Launch Print Center from <disk>/Applications/Utilities/Print Center.

2

Click Add.

3

Select HP AiO Fax in the drop-down box. Do not select USB from the drop-down box.

4

Select your printer in the browser list and click Add. Your device is added to the Print

Center's printer list, with the suffix "(Fax)".

5

Quit Print Center.

For USB connections, Mac OSX will automatically create a printer named "hp LaserJet xxxx."

DO NOT PRINT TO THIS QUEUE. You should always print to the queue that you created by following the steps above, which should include the suffix "(Printer)."

Earlier versions of the HP LaserJet all-in-one software used a module named HP AiO Print for print queue setup. This module has been replaced by HP AiO USB.

For OS 9.1.x and 9.2.x users only

Using Auto Setup from within the Apple Desktop Printer Utility or using the Chooser to create a desktop print queue for the HP all-in-one device is not supported and will crash the host computer. To create such a desktop print queue, use the HP all-in-one Setup Assistant supplied with the HP software.

Macintosh Readme EN

The HP all-in-one print-to-fax driver does not support drag-and-drop printing.

The HP all-in-one print-to-fax driver does not support faxing from SimpleText. To fax a

SimpleText document, print the document, and then fax the hardcopy from the device.

For More Information

The following website provides information on software upgrades and can help you get more from your HP all-in-one product.

http://www.hp.com/support

Copyright

© 2003 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Parameters settings (fax data-store parameters) [INTERNAL]

Note

Refer to the service manual for your HP LaserJet all-in-one product for information about changing the fax data-store parameters.

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174

Parameters settings (fax data-store parameters) EN

Index

A

About HP Toolbox page 132

activity log, fax 94

ADF

HP Director 49

media supported 3

Adobe Acrobat Reader 35

Advanced Settings page, HP Toolbox 118

agreement, software license 150

alerts

Current Alerts page 133

Setup Status Alerts page, HP Toolbox 75

Apple Macintosh. See Macintosh

application linking 49

B

bidirectional communications 17, 51

browsers supported, HP Toolbox 70

C

CD Browser screen 146

CD-ROMs, ordering 5, 52

cleaning mode 103, 117

collation speed 4

comparison, features 15

components, software

feature comparison 15

Macintosh 48

Windows 33

Configure Device utility 48

conflicts, device 43

connection types 36

copy features 4

Copy Problems page, HP Toolbox 100

Copy Settings tab, HP Toolbox 129

copying

features available 36

How do I? page 106

multitasking 39

Reduce/Enlarge page 131

troubleshooting 100

Current Alerts page, HP Toolbox 133

custom installation 139

D

data-store parameters 173

Date/Time page, HP Toolbox 116

Device Configuration page, HP Toolbox 76

device conflicts 43

Device Status page, HP Toolbox 74

dialog boxes, Macintosh installation 56

EN dialog boxes, Windows installation

CD Browser 146

Exit Setup 163

Features 158

Finish 161

HP LaserJet Documentation 147

HP Software License Agreement 150

Identify Printer 153

Installation Status 160

Installation Type screen 157

Network Setup 152

Online support 148

Printer Connection 151

Ready to Install 159

Restart 162

Select Printer 154

Specify Network Path 156

Specify Printer 155

Test Page 162

Welcome 149

DIMMs

firmware recovery 45

slots, included 2

direct connections 36

Director, ADF detection 49

documentation

dialog box, Windows installation 147

localized versions 7

operating systems supported 17, 51

Readme files 171

Documentation tab, HP Toolbox 103

drivers

availability by operating system 16, 51

installing 144

localized versions 18, 52

Macintosh 48

scan 14, 27

Windows 34

E

e-mail programs supported 26, 47

Easy Install option, Macintosh 54

ECP mode, parallel ports 42

EPP ports, not supported 42

Error Messages page, HP Toolbox 102

Event Log page, HP Toolbox 119

Exchange, Microsoft 26

Exit Setup screen 163

F

fax

Data Properties page 93

data-store parameters 173

entries, phone book 84

features 4

features available 36

groups, Create page 85

groups, Edit page 86

How do I? page 105

HP Send Fax software 30

importing phone books 87

laptop computers 72

Macintosh software 49

multitasking 39

PC fax programs 46

Problems page 99

Receive page 128

reports 94

Index

175

Send Log page 90

Send page 127

Settings tab, HP Toolbox 125

settings, detail page 95

Setup Wizard page 129

Viewer page 92

Fax Phone Book page, HP Toolbox 81

Fax tab, HP Toolbox 79

Fax Tasks page, HP Toolbox 80

features

all-in-one software, new 14

comparison 15

connection types 36

HP Toolbox 69

model comparison 2

multitasking 39

Features screen 158

file formats, supported 24

files and folders added, Windows 166

Finish screen 161

firmware upgrades 39, 44 flash-memory upgrades 44

folders, Macintosh installation 54

fonts 17

formatter

flash-memory 44

number 76

fulfillment centers 5, 52

H

help

HP Toolbox pages 103

Macintosh 50

operating systems supported 17, 51

Windows 35

How do I? pages, HP Toolbox 103

HP Director 51

HP Jetdirect print servers

Network Settings page 131

setting up 142

HP LaserJet Director, ADF detection 49

HP LaserJet Documentation screen 147

HP LaserJet Scan software 23

HP LaserJet Scanner program 49

HP LaserJet Send Fax program 49

HP Send Fax program 30

HP Software License Agreement screen 150

HP Toolbox

About page 132

Advanced Settings page 118

browsers supported 70

Copy Problems page 100

Copy Settings tab 129

Current Alerts page 133

Date/Time page 116

Detailed Fax Settings page 95

Device Configuration page 76

Device Status page 74

Documentation tab 103

Error Messages page 102

Event Log page 119

Fax Data Properties page 93

Fax Phone Book - Create a New Group page 85

Fax Phone Book - Edit a Group page 86

Fax Phone Book - Edit Entry page 84

Fax Phone Book - Import page 87

Fax Phone Book page 81

Fax Problems page 99

176

Index

Fax Reports page 94

Fax Send Log page 90

Fax Settings tab 125

Fax Setup Wizard page 129

Fax tab 79

Fax Tasks page 80

Fax Viewer page 92

features 69

How do I? pages 103

I/O page 125

navigating 70

Network Settings page 131

opening page 70

Order Supplies page 137

Paper Handling page 111

PCL page 123

PostScript page 124

Print Info Pages page 79

Print Modes page 112

Print Problems page 98

Print Quality page 122

Print Quality Tools page 103

Print Settings tab 120

Printing page 121

Product Registration page 136

Product Support page 138

Receive page 128

Reduce/Enlarge page 131

Save/Restore settings page 120

Scan Preferences 97

Scan Problems page 101

Scan to E-mail or a Folder page 96

Scan to tab 95

sections 70

Select Device page 132

Send Fax software 30

Send page 127

Service page 117

Setup Status Alerts page 75

starting 70 system requirements 70

System Setup page 114

Text Map page 133

Troubleshooting tab 98

Volumes page 115

HP Web Jetadmin 17

I

I/O page, HP Toolbox 125

Identify Printer screen 153

importing phone books 87

information pages, printing 79

installation

dialog boxes, Macintosh 56

dialog boxes, Windows 146

driver-only 144

Jetdirect print servers 142

Macintosh product software 54

scrubber utility 167

Windows product software 140

Installation Status screen 160

Installation Type screen 157

installers

included 17, 51

new features 14

options 54, 139

installing 144

IPX/SPX protocols 38

EN

J

Jetdirect print servers

Network Settings page 131

setting up 142

K

key application linking 49

L

languages, localized versions

documentation 7

key to abbreviations 21, 23

software 5, 52

software components 18, 52

laptop computers, receiving faxes 72

LaserJet Scan software 23

LaserJet Scanner program 49

LaserJet Send Fax program 49

license agreement 150

linking, application 49

Linux support 13

localized versions

documentation 7

software 5, 52

software components 18, 52

logs, fax

activity 94

Send page 90

M

Macintosh

components, software 48

dialog boxes, installation 56

Easy Install option 54

features not available 50

installers 51

installing product software 54

networks, installing software 55

operating systems supported 47

Readme file 171

system requirements 53

uninstall, product software 67

manual uninstall, Windows 166

manuals

localized versions 7

operating systems supported 17, 51

media

Paper Handling page 111

Print Modes page 112

sizes supported 3

memory

Device Configuration page, HP Toolbox 76

flash, firmware upgrades 44

product, included 2

system requirements 37

messages, error 102

Microsoft Exchange 26

Microsoft Outlook 26

Microsoft Windows. See Windows

models, feature comparison 2

multitasking 39

N

network connections

features available 36

peer-to-peer, setting up 140

scanning 41

EN

setting up Jetdirect print servers 142

Specify Network Path screen 156

system requirements 37

Network Settings page, HP Toolbox 131

Network Setup screen 152

new features 14

O

O/S2 support 13

OCR

accuracy 45 applications supported 45

file types supported 24

Macintosh software 49

Windows software 35

online help

HP Toolbox pages 103

Macintosh 50

Windows 35

Online support screen 148

operating systems

supported 47

Windows, supported 11

optical character recognition. See OCR

Order Supplies page, HP Toolbox 137

ordering software 5, 52

Outlook 26

P

pages per minute 2

paper

Print Modes page 112

sizes supported 3 paper handling features 3

Paper Handling page, HP Toolbox 111

parallel port

connecting 41

device conflicts 43

modes 42

specifications 3

parameters, fax data-store 173

part numbers

documentation 7

software CD-ROMs 5, 52

PC fax programs 46

PCL 5e driver

installing 144

localized versions 18

operating systems supported 16

PCL 6 driver

installing 144

localized versions 18

operating systems supported 16

PCL page, HP Toolbox 123

PDF files 35

peer-to-peer networking 140

phone books, fax

Create a New Group page 85

Edit a Group page 86

Edit Entry page 84

Fax Phone Book page, HP Toolbox 81

Import page 87

ports

connecting 41

device conflicts 43

specifications 3

PostScript page, HP Toolbox 124

Index

177

PPDs

localized versions 18, 52

operating systems supported 16

Print Info Pages page, HP Toolbox 79

Print Modes page, HP Toolbox 112

Print Problems page, HP Toolbox 98

Print Quality page, HP Toolbox 122

Print Quality Tools page, HP Toolbox 103

Print Settings tab, HP Toolbox 120

Printer Connection screen 151

printing

features available 36

How do I? page 104

multitasking 39

settings 121

troubleshooting 98

Printing page, HP Toolbox 121

Product Registration page, HP Toolbox 136

Product Support page, HP Toolbox 138

protocols, network 38

PS driver

installing 144

operating systems supported 16

PS fonts 18

PS PPDs

localized versions 18, 52

operating systems supported 16

R

RAM

product, included 2

system requirements 37

Readiris Pro text recognition software (OCR)

file types supported 24

Macintosh 49

Windows 35

Readme 109

Readme files

downloading 171

Macintosh 171

Windows 171

Ready to Install screen 159

Receive faxes to this computer 72

Receive page, fax 128

Reduce/Enlarge page, HP Toolbox 131

registration, product 136

release notes 17, 51

removing software. See uninstall

reports, printing 79

resolution

Print Quality page settings 122

printing 4

scanning 5

Restart screen 162

restoring factory settings 117

ROM, included 2

S

Save/Restore Settings page 120

Scan Driver

features 14

localized versions 19

using 23

Scan Preferences dialog box 29

Scan Problems page, HP Toolbox 101

Scan to E-mail 72

Scan to E-mail or a Folder page 96

Scan to tab 95

178

Index

scanner resolution 5

scanning

e-mail settings 96

features available 36

How do I? page 107

HP LaserJet Scan software 23 methods 23

multitasking 39

network connections 41

preferences 29, 97

troubleshooting 101

TWAIN scan driver features 27

WIA scan driver features 29

scrubber utility 167

Select Device page, HP Toolbox 132

Select Printer screen 154

Send Fax program 30, 49

Send Log page 90

Send page, fax 127

serial number 76

Service ID 76

Service page, HP Toolbox 117

settings

Device Configuration page 76

fax 95

parameters (fax data-store) 173

restoring factory 117

Save/Restore page 120

setup. See installation

Setup Status Alerts page, HP Toolbox 75

Setup Wizard, fax 129

shared files and folders 166

sharing

features available 37

setting up 140

software license agreement 150

software, ordering 5, 52

Specify Network Path screen 156

Specify Printer screen 155

speed

collation 4

printing 2

standalone fax and copier features 36

status alerts page, HP Toolbox 75

status page, HP Toolbox 74

supplies, ordering 137

support, product 138

system requirements

HP Toolbox 70

Macintosh 53

Windows 12

System Setup page, HP Toolbox 114

T

T.30 trace test 117

TCP/IP protocols 38

Test Page screen 162

Text Map page, HP Toolbox 133

Toolbox. See HP Toolbox

trace test 117

trays 3

troubleshooting

Copy Problems page 100

Fax Problems page 99

Print Problems page 98

Print Quality Tools page 103

EN

Scan Problems page 101

tab, HP Toolbox 98

TWAIN 27

TWAIN

Macintosh support 49

scan driver 27 troubleshooting 27

typical installation 139

U

unidrivers

installing 144

localized versions 18

operating systems supported 16

uninstall

Macintosh software 67

manual, Windows 166

scrubber utility 167

Windows product software 163

UNIX support 13

upgrading firmware 39, 44

USB port

connecting 41

device conflicts 43

devices vs. hubs 42

specifications 3

user guides

HP Toolbox pages 108

localized versions 7

operating systems supported 17, 51

V

viewer, fax 92

Volumes page, HP Toolbox 115

W

Web sites, firmware upgrades 39

Welcome screen 149

WIA scan driver 29

Windows

components, software 33

device conflicts 43

dialog boxes, installation 146

driver-only installation 144

installation options 139

installers 17

installing product software 140

manual uninstall 166

operating systems supported 11

Readme file 171

sharing, setting up 140

system requirements 12

uninstalling product software 163

EN Index

179

180

Index EN