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User’s Guide
Wide Format Scanners
Model: SD One
Jan 2015
About this Guide
Contents
About this Guide ............................................................................. 3
Overview of the Scanner ................................................................ 4
System requirements .............................................................................. 7
Turning the Scanner ON and OFF ............................................... 21
Sleep and wake modes ......................................................................... 21
Sleep mode options - automatic entry and idle time.............................. 22
Loading Originals into the Scanner ............................................ 23
Load, face up, at the scanner’s center .................................................. 23
Scanning ........................................................................................ 24
Software applications for scanning........................................................ 24
Monitoring your scanner with WIDEsystem ........................................... 25
Maintenance ................................................................................... 26
About scanner maintenance ................................................................. 26
2
Cleaning the scan area ......................................................................... 26
Overview - Key maintenance points - Cleaning .................................... 27
Replacing the glass plate ...................................................................... 37
Replacing the glass plate – Overview of key parts ................................ 38
Downloading new firmware ................................................................... 46
Trouble Shooting .......................................................................... 47
How are errors reported on your system ............................................... 47
Correcting common errors .................................................................... 47
Problems Related to Scanner Installation ............................................. 48
Problems Related to Operation of the Scanner..................................... 49
Problems Related to the Scanning Results ........................................... 52
Appendixes .................................................................................... 53
Important safety instructions ................................................................. 53
About this Guide
About this Guide
This guide explains how to operate and maintain your wide format scanner.
The guide assumes basic knowledge of your computer and operating system and does not repeat material from their documentation.
Be sure to refer to:
– describes correct installation of your scanner drivers.
2. The readme.htm file in the ws folder on the
WIDEsystem TOOLS
USB.
Contains the most current installation and OS compatibility issues.
3.
WIDEsystem TOOLS Help
– After installing your drivers, open
WIDEsystem and press F1. This contains information on using the
WIDEsystem application software with your scanner.
3
This user’s guide covers the following models:
Scanner Model Description
SD One 36 36” color scanner
SD One 24 24” color scanner
All series models are ENERGY STAR
®
compliant.
IMPORTANT:
Be sure to use the WIDEsystem TOOLS USB that came with your scanner or a newer version. Out-of-date versions of WIDEsystem software may not detect your scanner model.
NOTE
: Windows Compatibility - Your scanner and drivers are tested and developed to support the most current active Microsoft Windows version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The compatibility specifications can therefore change accordingly. The most current OS compatibility specifications and drivers will be available on your manufacturer’s website.
Overview of Scanner
Overview of the Scanner
Below: The parts, buttons and areas you need to recognize for using the scanner.
Scanner front view:
Release button for opening scanner lid (for maintenance)
4
Scanner bed – paper feed area
Insertion slot for document feeding
Scanner lid
Overview of Scanner
Scanner rear view:
5
Connection panel
Overview of Scanner
6
Main power switch
Main power connection socket
USB interface connection
Installation
7
Installation
Follow the steps below for quick and easy installation of your scanner and scanner drivers.
System requirements
• PC or supported workstation. Recommended requirements: 1.6GHz Dual Core processor or better, 2 GB RAM, 5 GB of available hard drive space, USB 2.0 interface.
• Compatible Windows operating system – View the ws/readme.htm file on the
WIDEsystem TOOLS
USB.
• Enabled USB port on your PC.
• The
WIDEsystem TOOLS
USB supplied with your scanner.
•
Scanning software and/or compatible third party software.
See the section on Software Applications for Scanning.
• Grounded power outlet.
Installation step by step
Setting up the scan station
1
Set up the scanner station
Your scanner should be placed either on the specially designed stand-alone floor stand or on a sturdy table. Make sure there is enough space behind the scanner to allow the media to run out.
IMPORTANT
:
DO NOT YET CONNECT THE SCANNER TO
POWER OR PC.
See also the Safety Instructions at the end of this operator’s guide
Installation
8
Installing scanner software – WIDEsystem, drivers, and Scan/Copy software
2
Install WIDEsystem and scan/copy software on your PC
IMPORTANT
:
WIDEsystem contains your essential scanner drivers.
You must install WIDEsystem
before you connect the scanner
or install any scanner software applications.
1. Insert the WIDEsystem TOOLS USB into your PC. Normally the setup program interface will start automatically. If it does not, locate the setup.exe file on the USB and start it manually.
2. Follow the instructions on your screen to install the software and scanner drivers. Reboot the PC when asked to do so to complete installation.
3. Remove the USB when done with installation.
4. To verify correct installation of WIDEsystem: the WIDEsystem icon will be visible in your system tray.
IMPORTANT
:
During all installation steps, be sure to select
“YES
” if Windows asks you to allow the software to access the network.
CAUTION
:
DO NOT YET CONNECT THE SCANNER TO POWER OR TO THE PC. This is to ensure your own personal safety and to help protect your device from potential damage during cleaning in the next steps
5. After installing software, leave the PC ON as you perform the next steps to prepare and setup the scanner.
Installation
Cleaning the scanner
3
Clean the scanner feeding bed
Lightly clean the scanner exterior and interior to remove any dust accumulated during transportation. Start with the feeding bed.
The feeding bed is the flat surface in front of the insertion slot. Wipe the feeding bed thoroughly so dirt and dust are not dragged into the scan area with the original.
Cleaning the scanner
4
Open the scanner lid –
Press the lid release button
The internal scan area should be wiped clean for any dust accumulated during packaging and shipping. The scan area is under the scanner lid so you have to open it. The scanner lid release button is at the back of the scanner lid.
1. Stand at the front of the scanner.
2. Pull back on the release buttons with your fingers until you feel the lid’s latch unlock.
9
Installation
Cleaning the scanner
5
Open the scanner lid –
Pull the lid all the way back
Retain your grip on the lid edge as you pull the lid backwards towards your body. Open the scanner lid all the way back.
Cleaning the scanner
6
Clean the internal scan area
Wipe the internal scan area free of dust. Use a dry lint-free cloth.
If you detect difficult smudges on the glass that cannot be wiped clean
with a dry cloth, refer to this guide’s section
instructions on thoroughly cleaning the scan area.
10
Installation
Cleaning the scanner
7
Close the scanner lid –
Close the lid after cleaning the internal scan area.
1. Push the scanner lid back all the way down until you hear the lid latch click.
2. Gently try to pull the lid open to ensure that it is locked in its “closed” position.
Connect power cable
8
Connect the power adapter to the scanner
Connect the scanner power adapter to the scanner‘s main power connection socket. The main power connection socket is at the scanner’s back.
11
Installation
Connect power cable
9
Connect the scanner power adapter to an outlet.
Connect the power plug end of the scanner power cable to a power outlet.
CAUTION
: The scanner is equipped with a three-wire (pin) grounding type plug. If you cannot insert the plug into your outlet, contact your electrician to replace the plug or outlet to ensure a grounded power connection. Do not try to defeat or ignore the purpose of the grounding-type plug.
Scanner power ON
10
Turn scanner power ON
Turn on the main power switch at the back of the scanner
12
Installation
Connect USB cable
11
Connect the USB interface cable to the scanner
Connect the B-connector (square shaped end) to the USB connection socket on your scanner.
The USB connection socket is at the scanner’s back.
IMPORTANT
:
Do not yet connect the other end of the USB to the PC. .
Regulatory Notice:
Your scanner product has been tested to comply with the EMC Standards
EN55022 and FCC, Part 15. To maintain compliance, only use the interface cables supplied with the scanner.
13
Installation
Connect USB cable to PC
12
Connect the USB interface cable to the PC
1. On the PC, verify that WIDEsystem is running – the WIDEsystem icon should be visible in your system tray.
2. If WIDEsystem is not running, locate the WIDEsystem entry under your
Programs
menu and start it manually.
3. Make sure the USB cable is connected to the scanner as instructed in a previous step.
4. Connect the A-connector end (flat end) to a USB port on your computer.
NOTE
: It is recommended to use an available USB port on the
back
of the PC.
Using USB ports on the front can affect performance on some PC models..
Scanner installation
13
The Installation Wizard starts up
1. The driver will detect the scanner and start the scanner installation wizard.
2. On first time installations, the WIDEsystem Scanner Installation Wizard should start after 20 seconds.
3. If the installation wizard does not start up, perform one or more of the following: a. Unplug and reinsert the USB connections to scanner and PC. b. Ensure the USB cable is connected firmly at both ends. c. Try a different USB port on the PC. d. Make sure the USB is inserted into the port marked for USB at the back of the scanner.
14
Installation
Scanner installation
14
Windows installs the scanner
1. Click Next and follow the instructions on your screen to install the scanner on your PC.
2. Most of the scanner installation process is automatic.
3. Wait until the completion message appears
4. Press
Next
when done.
IMPORTANT
:
During all installation steps, be sure to select
“YES
” if
Windows asks you to allow the software to access the network.
Scanner Installation
15
Set energy-star idle time preference
On delivery, the scanner is set for automatic entry into sleep mode after a preset
idle
time, i.e., the length of time the scanner is not active. The default idle time setting for energy star compliancy is 15 minutes.
You may wish to prolong it to avoid frequent automatic shutdowns.
Set a new idle time or select
do not sleep
to deactivate automatic entry into sleep mode.
15
Installation
Scanner Activation
16
Activate the scanner
You must activate your scanner with its licence before you can use it.
Please follow the
Scanner Activation Wizard’s
instructions.
NOTE
: Your supplier may have pre-activated the scanner for you. If the scanner is preactivated, the wizard will skip this step and following steps 16a, 16b.
About license keys and activation codes:
•
•
You will need to enter your
license key
that came with your scanner.
Contact you dealer if you do not have a license key.
•
Online
activation will only require the license key.
•
Manual
activation will additionally require an
activation code
. Activation codes can be obtained from your dealer or through the manufacturer’s License website. Follow the instructions
Manual Activation
(below) to obtain an activation code through the manufacturer’s License website.
To activate the scanner:
1. Press the
Activate
button to start the activation wizard.
2. You are presented with 2 ways to activate the scanner –
Online
and
Manual
.
3. If your PC is connected to the Internet, choose
Online
activation
,
otherwise choose
Manually
4. If you chose
Online
, proceed to the instructions in step 16a (and skip 16b). If you chose
Manual
, proceed to the instructions in step 16b (skip 16a).
IMPORTANT
:
During all installation steps, be sure to select
“YES
” if Windows asks you to allow the software to access the network.
16
Installation
Scanner Activation - Online
16a
Online activation
Online activation is very easy. You only need your license key.
When you choose
Online
as the activation method, the dialog shown on the top right appears.
1. Enter you license key in the designated field.
2. The key will be authenticated online right after it is entered and if valid, a green tick will appear as shown in the dialog shown on the right-middle.
3. Press the
Activate
button to continue.
4. The
Success
dialog will indicate successful activation.
17
Installation
Scanner Activation - Manual
16b
Manual activation
• Have your license key ready before proceeding. If you don’t have one, contact you dealer.
•
Manual activation uses an
Activation Code
. To produce an activation code, you will need your
license key
and the scanner’s
ID
which is a serial number or hardware ID
.
The scanner’s
ID
is read off the scanner and displayed by the wizard (*1).
• You will need to access the internet (from any device). Here you can enter the 2 values -
license key
and
ID
to get an
activation code
.
• Follow the instructions below:
1. When you choose
Manual
as the activation method, you will be asked to enter an activation code in the empty field. Click
Next
to obtain an activation code.
2. The
Manual
activation wizard will display instructions. Please note the actual scanner’s ID - hardware ID or S/N (serial number) supplied by the wizard (*1). You will need this ID to obtain the activation code in the next steps.
3. Go to www.Licenseactivate.com.
4. In the web interface titled
License Activation
, enter your license key in the designated field.
5. Enter the scanner’s ID - hardware ID or S/N that is supplied by the wizard as describe in step 2.
6. Note or copy the
Activation Code
produced by the
Licenseactivate.com website (*2).
7. Enter or paste the activation code in the manual activation wizard dialog (*3) and press
Next.
8. The system will activate the scanner. Upon completion, the system will display the success message.
18
Installation
Scanner Installation
17
Installation complete
The scanner has been installed correctly when you see this message.
Proceed to the final optional steps.
19
Installation
20
Set up scanner for sharing on the network
18
Set scanner for sharing on the network (Optional)
You can enable other PCs on the LAN to use the scanner. This is called “Sharing”. After activating the scanner,
You can set it up as a “shared scanner” through WIDEsystem.
1. Double -click on the WIDEsystem program icon and select the
Network
tab.
2.
Select the option:
Share the scanner on the network.
3. Press the
OK
button to accept the settings.
On most LAN systems, this is all you have to do. However, some systems will require
Advanced
settings, such as specific communication port numbers. Contact your LAN administrator for information regarding
Advanced
settings.
NOTE:
Open WIDEsystem and press the <F1> key for viewing complete on-line help regarding the
Network setup
procedures and options.
NOTE:
PCs on the LAN that will use the scanner must be installed with WIDEsystem and compatible scan/copy software.
Turning the Scanner ON/OFF
Turning the Scanner ON and OFF
Main power switch
The main power switch is at the back of the scanner.
• Press the top side of the switch (marked “I”) to turn the main power to
ON.
• Press the bottom side of the switch (marked “0”) to turn the main power to OFF.
.
21
Sleep and wake modes
With the main power switch ON, scanner power will go into
Sleep mode
and
Wake mode
.
Sleep
mode is the energy saving mode. The scanner cannot scan when in the
Sleep
mode.
Wake
mode is the full power ON mode for scanner operation.
The scanner will go from
Wake
mode into
Sleep
mode:
•
Automatically: after a set idle time (see Sleep mode options below).
The scanner will go into
Wake
mode from
Sleep
mode:
• When you feed a document into the scanner.
Turning the Scanner ON/OFF
Sleep mode options - automatic entry and idle time
On delivery, the scanner is set for automatic entry into sleep mode after a preset
idle
time, i.e., the length of time the scanner is not active. You can prolong or shorten the idle time value to match your normal workflow.
NOTE
: The option for changing the idle time will appear during installation and therefore may have been reset by the user who installed the scanner.
To change/set the sleep mode options:
1. Double -click on the WIDEsystem icon in the system tray to open the WIDEsystem program.
2. Select the
Timer
Tab.
3. Select or deselect the
Enter Sleep mode automatically
option.
4. If you do not select the
Enter Sleep mode automatically
option, you will
need to use the manual method for entering sleep mode .
5. If you do select
Enter Sleep mode automatically
option, proceed to the next step to set the
Idle time
value.
6. Set the value
Idle time before entering sleep
. This is the number of minutes the scanner can stand idle before entering the sleep mode on its own.
7. Press
Apply
to download your settings into the scanner’s memory.
22
Manual activation – wake and sleep modes
With the scanner main power ON, the scanner can also be brought into
Wake mode
manually
even while the
Enter sleep mode automatically
option is selected.
•
Wake
- by inserting a document for scanning.
You can choose to disable automatic entry into
Sleep mode
entirely if you want only manual activation of the sleep mode or, you can leave it enabled and retain both manual and automatic functions.
Sleep Mode options in the WIDEsystem program – Timer tab
Loading Originals
Loading Originals into the Scanner
Load, face up, at the scanner’s center
• Load your document with the image side facing upwards.
• Align the center of the document with the center arrow marking on the scanner bed.
Load the paper, face up. Hold with both hands and align the document’s center with the scanner center marking.
23
Automatic loading
With
automatic loading
, the scanner takes the original as soon as you insert it in the paper slot. Automatic loading is reliable for most jobs and especially useful for batch scanning jobs.
1. Make sure the Paper handling option “
Auto load
” is set in your scanning application.
4. Align the center of the document with the center arrow marking on the scanner bed.
5. Push the original into the insertion slot until you feel it contact the rollers.
6. The scanner will grab the original automatically and move it into startscan position.
7. A delay factor can be set in the scanning application. The delay will give you time to control straight positioning of the document if you feel the scanner is grabbing the original too fast.
Scanning
24
Scanning
Software applications for scanning
Your scanner is controlled through scan, copy or imaging software installed on your PC.
Optimal full featured scanning functionality
is obtainable through scan and copy software specifically developed for compatibility with your scanner model. See the scanner manufacturer’s website for information on scanner software and compatible third-party applications.
Scanning
25
Monitoring your scanner with WIDEsystem
You installed WIDEsystem with the scanner drivers. WIDEsystem contains an application that monitors the scanner and reports on its functionality.
Double click the system tray’s scanner icon to open the WIDEsystem control interface.
With WIDEsystem you can:
•
View the scanner’s status.
Move the mouse over the scanner icon on the system tray. Status messages include whether or not the scanner is detected, connection and runtime errors and readiness for scanning.
•
View Error messages and logs.
Runtime errors are reported immediately on your screen. You can also open the
Status
tab and
Log
tab for viewing error messages.
•
View information about the scanner device
in relation to firmware and hardware revisions. Open the
Info
tab.
•
Install new firmware
– You download new firmware to a folder on your machine and thereafter install it on your scanner.
•
Set up your scanner so it can be shared by other PC’s on the network
. Open the
Scan to Net
tab to make settings. See also
Installation - Share the scanner on the LAN .
•
Set up your scan software so it can access shared scanners on the network
. Open the
Scan to Net
tab to make settings.
•
Launch the scanner calibration wizard.
Open WIDEsystem and select
Calibration.
•
Launch the WIDEsystem on-line help.
To find instructions on trouble shooting and using WIDEsystem with your scanner. Open
WIDEsystem and press the F1 key.
WIDEsystem program control interface
Scanning
26
Maintenance
About scanner maintenance
Scanner maintenance will ensure optimal performance of your scanner. There are three basic maintenance tasks:
1.
Cleaning
Keep your scanner clean – the next section describes how to thoroughly clean the internal scan area. How often you need to clean will depend on how often and the types of media you scan. If your work primarily involves scanning newspapers and old blueprints you may need to clean more often than users who only scan brochures and new drawings. Be sure to clean the scanner when results are not optimal. Particles of dust in the scan area can sometimes be the sole cause of streaks in the end result.
See more under the section Cleaning the scan area
2.
Calibration
Calibrate the scanner if your output is not optimal and cleaning (above) does not remedy the problem. Calibration will align the image capture sensors and renew the scanner’s original color and BW precision. Scanner Calibration is easy to perform. Just insert a Calibration Sheet and run the Calibration Wizard in WIDEsystem. The rest is done by the program. Make sure the scanner is clean before calibrating.
See more under the section Scanner Calibration .
Cleaning the scan area
How often you should clean your scanner will largely depend on how much you use the scanner and the condition of your documents. Generally, be sure to clean at least once a month and always right before important jobs that require a high degree of precision.
You must clean the following scanner parts/areas:
1. The scanner bed
2. Glass plate
3. Upper precision rollers
4. Lower pressure rollers
5. Lower rubber transport rollers
NOTE:
To help locate these parts on the scanner, see the
Overview of key maintenance points – Cleaning
Maintenance
27
Overview - Key maintenance points - Cleaning
The illustration below shows the scanner from above with its lid open. The illustration indicates the key points (parts and areas) you need to recognize when cleaning the scanner. Instructions regarding the cleaning tasks that involve these points follow below.
Lower rubber transport rollers, Lower pressure rollers (long & white), Upper precision rollers Glass plate
Lid latch lever – For opening lid to access scan area:
Maintenance
To clean your scanner:
Cleaning the scanner
1
Turn the scanner’s main power to OFF
Press the main power switch at the back of the scanner to the OFF position (“0”).
28
Cleaning the scanner
2
Disconnect the scanner’s power plug
CAUTION
: Always disconnect power before cleaning the scanner. This step is
to ensure your own personal safety and to help protect your device from potential damage.
Maintenance
Cleaning the scanner
3
Clean the scanner feeding bed
Clean your scanner’s flat feed bed surface so dirt and dust are not dragged into the scan area with the original.
Cleaning the scanner
4
Open the scanner lid –
Press the lid release button
The next steps involve cleaning the scan area under the scanner lid so you have to open it. The scanner lid release button is at the back of the lid.
1. Stand at the front of the scanner.
6. Push down on the lid and simultaneously slide the release button towards the scanner’s center with your fingers until you feel the lid latch unlock.
7. Use your other hand to grip the edge of the lid to ease it slowly back.
29
Maintenance
Cleaning the scanner
5
Open the scanner lid –
Pull the lid back
Retain your grip on the lid edge as you pull the lid backwards towards your body. Open the scanner lid all the way back.
Cleaning the scanner
6
Clean the scanner’s glass plate
Use 2 fresh and clean lint-free cloths for cleaning the glass plate. Do not reuse the cloth you used to wipe the scanner bed.
1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.
2. Gently wipe the glass clean.
3. Dry the glass completely using the other clean, dry lint-free cloth.
4. Make sure that fluids to not get under the glass and that you leave the area dry.
CAUTION
: Do not spray/apply cleaner fluids directly on the glass plate or anywhere else in the scan area.
30
Maintenance
Cleaning the scanner
7
Clean the upper precision rollers
The upper precision rollers are in the lid, aligned in two rows on each side of the glass plate. Their function to keep the document on a straight path as it moves forward in the scanner. The upper precision rollers are in direct contact with the original’s ink side and thus may require extra care when cleaning.
1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.
2. Gently wipe the rollers surface.
3. Use the cloth to turn the rollers so you wipe all sides.
4. Dry the rollers completely using another clean, dry lint-free cloth.
5. Make sure that you leave the area dry.
CAUTION
: Do not spray/apply cleaner fluids directly to the rollers or anywhere else in the scan area.
Cleaning the scanner
8
Clean the white pressure rollers
The white pressure rollers are the long rollers between the black transport rollers. They function to hold documents flat in the scanner.
1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.
2. Gently wipe the white roller’s surface.
3. Use the cloth to turn the rollers so you wipe all sides.
4. Dry the rollers completely using another clean, dry lint-free cloth.
5. Make sure that you leave the area dry.
CAUTION
: Do not spray/apply cleaner fluids directly to the rollers or anywhere else in the scan area.
31
Maintenance
Cleaning the scanner
9
Clean the transport rollers
The transport rollers are placed in two rows on each side of the white pressure rollers. The black transport rollers are motorized and function to move the document through the scanner.
1. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth.
2. Gently wipe the transport roller’s surface.
3. Use the cloth to turn the rollers so you wipe all sides. The transport rollers are all connected on the axels so you only need to turn one to turn them all.
4. Dry the transport rollers completely using another clean, dry lint-free cloth.
5. Make sure that you leave the area dry.
CAUTION
: Do not spray/apply cleaner fluids directly to the rollers or anywhere else in the scan area.
Cleaning the scanner
10
Close the lid
1. Push the scanner lid back all the way down until you hear the lid latch click.
2. Gently try to pull the lid open to ensure that it is locked in its “closed” position.
32
Maintenance
Cleaning the scanner
11
Your scanner is clean
You have completed the steps required for cleaning your scanner and the scan area.
Plug in the scanner and turn the main power switch to ON.
33
Maintenance
34
Scanner Calibration
Scanner calibration is very easy to perform with your
WIDEsystem
program. You just insert a calibration sheet and let the Calibration wizard take over.
NOTE:
Be sure to clean the scanner and scan area before calibrating.
To calibrate your scanner:
Calibration
1
Turn the scanner power ON
If the main power is OFF, press the main power switch at the back of the scanner to the ON position. If the scanner is in
Sleep
mode, press any button to set it in
Wake mode
.
The scanner is ready for calibration when it is indicated as Ready in
WIDEsystem.
Maintenance
35
Calibration
2
Launch the scanner calibration wizard
1. On your PC – Double -click on the scanner icon in the system tray to open the WIDEsystem program.
2. Press the Calibrate button.
Calibration
3
Select the Calibration type
Select either Camera Alignment or Full Calibration.
• Camera Alignment will align horizontal capture for correct image stitching
• Full Calibration will perform Camera Alignment, B&W calibration and Color calibration
Maintenance
Calibration
4
Insert the calibration sheet
During the process, the wizard will ask you to insert the
Calibration Sheet
that came with your scanner.
The sheet’s printed side must be inserted face up
. Align the sheet’s midpoint arrow with the scanner’s midpoint arrow and feed the sheet into the scanner.
Click the wizard’s
Next
button to continue.
36
Calibration
5
The program calibrates the scanner
The program works in steps to analyze and correct the status of the sensors, calibrate black and white values and calibrate color (on color scanners). The calibration sheet will be rescanned a number of times as the program processes data.
Let the program complete the calibration steps you requested (Alignment or Complete).
The wizard will tell you when the process is finished.
1. Remove the Scanner Calibration Sheet from the scanner.
2. Return the Scanner Calibration Sheet to its protective cover and then place it in the storage folder.
3. Store the folder in a dry place and out of direct light.
Maintenance
37
Replacing the glass plate
Replacing the glass plate:
During scanning, your documents move against the glass plate as they pass the scanner’s sensors. After long-term use, the glass plate can become worn or scratched and this can affect image quality and capture precision. Changing the glass will renew your scanner and ensure optimal results.
Maintenance
38
Replacing the glass plate – Overview of key parts
The illustration below shows the scanner seen from the rear with its lid open. It indicates the key parts and buttons you need to recognize when replacing a worn glass plate.
The glass plate is held and locked in place with small plastic
latches
. Each
latch
can be released from the glass plate by removing a Torx 10 screw
.
Instructions follow in the next pages.
6
Glass plate latches held by Torx 10 screws Glass plate
Release button
Torx 10 screw
Glass plate latch
Release button
Maintenance
Replacing the glass plate
1
Turn the main power to OFF
Press the main power switch at the back of the scanner to the OFF position and disconnect the USB and power cables.
39
Replacing the glass plate
2
Disconnect the scanner’s power plug
CAUTION
: This step is to ensure your own personal safety and to help protect your device from potential damage.
Maintenance
Replacing the glass plate
3
Open the scanner lid –
Press the lid release button
The glass plate is in the scan area under the scanner lid. You need to open the lid to replace it.
1. Stand at the front of the scanner.
2. Pull the release buttons towards the front to disengage.
3. Open the lid.
Replacing the glass plate
4
Open the scanner lid –
Pull the lid back
Pull the lid backwards towards you and open the scanner lid all the way back to reveal the scan area and glass plate.
40
Maintenance
41
Replacing the glass plate
5
Remove the 6 Torx 10 screws and the 6 latches
(4 on the SD One 24)
You will need to locate and recognize the key parts that you will access for replacing the glass plate, see the overview of key parts for glass replacement above.
1. Stand at the rear of the scanner. Start at the scanner’s right side.
2. Remove all the screws and latches in the top row only.
Maintenance
42
Replacing the glass plate
6
Removing the glass plate
The glass plate is now free for removal from the scanner.
4. Swing the top edge of the glass plate out so it’s free of the scanner.
5. Grip the glass plate edge and lift away it from the scanner.
CAUTION
: The glass plate is long and thin, and thus fragile. Take care not to break it over the scanner.
Maintenance
43
Replacing the glass plate
7
Install new glass plate in scanner
6. Pick up the new glass plate with two hands holding it at each end to avoid touching the glass surface.
7.
Take special care
to avoid touching the glass plate’s bottom surface which normally will not be cleaned during maintenance.
8. Stand at the rear of the scanner as you hold the glass.
Make sure you hold the glass for insertion with the surfaces facing correctly. Note the direction of the facetted edges that indicate which is the bottom surface of the glass, see the illustration of the glass plate profile to the right.
9. Hold the glass so that it faces as shown below.
10. Lower the glass plate into the scanner at an angle as shown so that the glass plate lower edge rest in the lower latches (see next step).
CAUTION
: The glass plate is long and thin and thus fragile. Take care not to break it.
Glass Plate Profile View:
As you lower the glass plate into the scanner, hold it at an angle similar to that shown in the illustration.
Bottom surface
Top surface
Load this end into the lower latches
Top surface
Maintenance
Replacing the glass plate
8
Tilt the upper edge to place glass plate
11. With the glass plate resting on the lower latches, carefully tilt the upper edge until the glass plate fully rests in the scanner lid.
44
Replacing the glass plate
9
Lock the glass plate in place
Replace the 6 latches and 6 screws (4 on the SD one 24).
12. Insert latches and screws, start at the right side.
13. Gently tighten the screws, do not overtighten.
14. Control that the latches are now holding the glass plate.
Maintenance
Replacing the glass plate
10
Clean the glass plate
Make sure you use a fresh and clean lint-free cloth for cleaning the glass plate.
15. Spray/apply a mild, streak-free, glass cleaner onto one side of the cloth.
16. Gently wipe the glass plate clean. Look for fingerprints and smudges that may have been applied during replacement.
17. Dry the glass plate completely using the other (dry) side of the cloth.
18. Make sure that fluids do not get under the glass plate and that you leave the area dry.
CAUTION
: Do not spray/apply cleaner fluids directly on the glass plate or anywhere else in the scan area.
Replacing the glass plate
11
Glass plate replaced successfully
19. Close the scanner lid all the way down until you here the lid latches “click”.
Gently try to pull open the lid to ensure it is locked in the “closed” position.
20. Plug in the scanner and turn the main power switch to ON.
45
21.
NOTE:
If your results are not optimal after changing the glass plate, try to
calibrate the scanner to tune it to its new glass plate.
Maintenance
Downloading new firmware
What is Firmware?
Like a computer, your scanner needs an operating system in order to work.
This operating system is called "Firmware”. Firmware runs inside the scanner and links its processors with the PC applications running the scanner.
When do I need new firmware?
Your scanner is shipped with the latest firmware available. You can afterwards upgrade your original firmware with newer firmware and continue to do so as they are released. Firmware upgrades can be downloaded from your manufacture’s website or obtained through your dealer.
Upgrade your firmware when:
1. One or more new features are released or other improvements are made to the scanner though its firmware.
2. An error is discovered in the firmware version you have in the scanner and your manufacturer recommends installation of new firmware in which the error is corrected.
NOTE:
Your manufacture’s website specifies improvements with every new firmware release.
46
How to identify the firmware version running in the scanner?
1. Start WIDEsystem –Double -click on the system tray’s WIDEsystem program icon.
2. Select the
Info
tab.
3. The Info tab displays useful data about your scanner, including firmware details.
4.
Release
- Upgradeable firmware version.
5.
Timestamp
– The date the firmware was created.
6.
Downloaded
- The date/time the current firmware was downloaded.
You can upgrade your firmware if the
Release
number is lower than the newest firmware version number on your manufacture’s website.
How to install new firmware?
New firmware is installed by opening the firmware .exe file. The firmware .exe file must first reside on your machine. Select the Save target (or Save Link) option if downloading from the web.
To install the firmware file on your scanner:
1. Go to your manufacture’s website and locate the new firmware for your scanner.
2. Download/save the firmware .exe file in a folder on your machine.
3. Double click the .exe file to start the installation wizard.
4. Follow the wizard’s instructions on your screen.
5. Installation can take up to 1 minute depending on the scanner model and firmware version.
NOTE: Update WIDEsystem -
When upgrading firmware, always update WIDEsystem to the latest version. WIDEsystem is available on your manufacturer’s website.
Trouble Shooting
47
Trouble Shooting
This section describes trouble-shooting procedures for the most common issues that can arise with your scanner. Please look for a problem description that matches your actual situation. If found, perform the recommended trouble-shooting procedures before requesting a service call.
How are errors reported on your system
WIDEsystem will report the nature of the error on your screen.
Correcting common errors
1. The actual nature and cause of the error may be reported immediately through a message on your screen. If not, open WIDEsystem (double--click the
WIDEsystem icon on your system tray) and select the Status tab to view additional information about the error.
2. The information on your screen may include instructions and actions to remedy the error. Follow the instructions on your screen.
3. Look for a description of the error and remedy in this users guide’s trouble shooting section. Follow the instructions provided.
Technical assistance
In some cases you may need technical assistance. You should contact your service provider if one or more of the following cases is true: a. … the error cannot be remedied through the action suggested on your PC screen. b. … the error and its remedy is not described in this users guide. c. … the system fails to report the error on your screen.
Before calling technical assistance prepare the following:
1. Write down your scanner model name and serial number. The serial number is printed on a label on the back of the scanner.
2. Write down your Firmware version. See the section
How to identify the firmware version running in the scanner?
NOTE:
Your manufacture’s website contains service provider contact information.
Trouble Shooting
Problems Related to Scanner Installation
Problem Possible Causes and Remedies
“Unknown device is found“ message.
No functional drivers found – yellow error icon on scanner in Device Manager
WIDEsystem does not detect the scanner.
48
• Your interface is not enabled on the PC or set up correctly. Control that the Windows device manager lists the interface option and that its drivers function correctly.
• WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug power and
USB connections and restart the installation from step 1 as described in the installation section of this guide. If you continued installation before installing WIDEsystem, see the troubleshooting instructions below.
• Loose interface connection – on both ends, unplug and then firmly plug-in the interface cable.
• System needs rebooting - shut down the scanner and PC, unplug power and USB connections. Then plug in the USB connections and turn on the PC. When Windows is loaded, plug in the scanner power and turn on the scanner main power switch.
If you connected and tried to install the scanner before installing WIDEsystem, the “unknown device found message” will appear. If you ignored this and continued to step through the dialogs from there, the scanner will be entered on the system as a new device without functional drivers. If this is the case, the scanner will be displayed in the Windows Device Manager with a yellow error icon.
The scanner entry must be removed from the Device manager before re-installing correctly.
1. In the Device Manager - remove the scanner entry.
2. Shut-down the PC, shut down and unplug the scanner, disconnect the scanner from the PC.
3. Perform the installation from step 1 as described in the installation section of this guide. Be sure to install WIDEsystem before connecting the scanner.
• The scanner may be in sleep mode. Press the power button to wake up the scanner.
• The WIDEsystem driver version installed on your PC is older than your scanner model. Install the WIDEsystem drivers from the WIDEsystem TOOLS USB that came with your scanner. If not available, download the newest version from your manufacturer’s website or contact your dealer to obtain the right WIDEsystem version.
• WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug the connections and restart the installation from step 1 as described above.
• Loose interface connection – on both end, unplug and then firmly plug-in the interface cable.
• System needs rebooting - shut down the scanner and PC, unplug the connections. Then plug in the interface connections, turn on the PC and when Windows is loaded, turn on the scanner.
Trouble Shooting
Problems Related to Operation of the Scanner
Problem Possible Causes and Remedies
Need to contact Technical assistance
49
In order to get the best and fastest solution to your problem, you should prepare as much information as possible before calling your service provider for technical assistance. Your manufacture’s website contains service provider contact information.
Trouble Shooting
Error message: Paper Jam
50
You know a Paper jam error has occurred when the scanner stops scanning while the document is still engaged in the drive system. Your software will report the
Paper Jam error
. To remedy:
1. Open the scanner lid to remove it.
2. Simultaneously press the lid release buttons towards the scanner’s center with your fingers until you feel them unlock. Use your other fingers to grip the edge of the lid.
Open the lid – Press the lid release buttons.
4. Pull the lid backwards to open and use the other hand to pull out the document so it comes completely free of the scanning area.
Hold the lid open and remove the document.
5. Close the lid.
6. When the scanner is ready again, reload the document again to scan.
7. If you still get a paper jam error, repeat the steps above but select the
Soft-handling
option in your software before reloading.
Trouble Shooting
Scanner Calibration error message:
Stitching …. failed
51
This message may appear when running the
Calibration
wizard.
1. The most common cause is a dirty or smudged glass plate. Clean the scanning area, reboot the scanner and then complete
the calibration steps as described in the section
2. If the problem persists after cleaning the scanning area - The problem could be caused by a loose object in the optical path.
Remove any torn pieces of paper or other loose objects from the scanning area. Even the smallest loose objects will disturb the scanner’s adjustment function.
3. Summon your technical service provider if the problem persists.
Can’t operate or contact scanner after
Firmware upgrade failure.
A power failure could interrupt an ongoing firmware upgrade process. The scanner will not run correctly after an interrupted firmware update process. Only part of the intended firmware may be loaded, rendering the scanner inaccessible. You need reboot the scanner to
Safe Mode
to reapply the firmware.
Restart the scanner. If the scanner detects corrupted firmware, it will start up in
Safe Mode
.
Confirm
Safe Mode
: Open WIDEsystem – double-click the WIDEsystem scanner icon on your system tray. The
“Scanner:”
field should show “Scanner is in Safe Mode”.
Follow the steps for firmware installation .
NOTE
:
Safe Mode
is only for repairing a corrupted or interrupted firmware installation. Do not attempt to use the scanner when it is in
Safe Mode
.
Trouble Shooting
52
Problems Related to the Scanning Results
Problem Possible Causes and Remedies
Entire image is not scanned
1. Check in your scanning application that your size settings are either for Auto detection or correspond to the size of the whole original.
2. Check in your scanning application that you are loading the original correctly. Be sure to align the center of the original with the scanner’s center arrow marking.
Stitching problems – Image sections misaligned (at points between the sensors
-overlapping pixels)
1. Remove the original from the scanner and calibrate the scanner.
2. The Alignment Calibration includes correction of stitching errors.
3. If the problem persists after calibration – Your sensors may need readjusting. Summon your technical service provider.
One or more thin vertical lines (in the direction of paper feeding) show up in the scanned image, but not in the original drawing.
This is often caused by an unclean glass plate. Even a single spec of dirt in the wrong spot on the glass plate can apply a streak along your entire scan. To remedy:
1. Clean your glass plate and rollers as described in this users’ guide.
2. Most dirt on the glass plate is introduced by the documents that are passed against it. Wipe clean the document with a dry lint-free cloth before feeding the document into the scanner.
3. If the problem persists after cleaning, start WDEsystem and calibrate the scanner. The scanner may have memorized dirt specs and you need to recalibrate after dirt-removal.
4. If the problem persists after cleaning and calibration –Check the glass plate for scratches. A damaged glass plate should be replaced. Obtain a new glass plate from your service provider. Follow the steps in the user’s guide to replace the glass plate with a new one.
5. A damaged calibration sheet can also cause streaks. Obtain a new sheet and recalibrate the scanner.
Appendixes
Appendixes
Important safety instructions
53
Read all of these instructions and save them for later use. Follow all warnings and instructions marked on the scanner.
Warning:
Keep fingers away from holes on the bottom side of the scanner.
A.
Do not place the scanner on an unstable surface, stand, cart or table.
Serious damage can be caused if the unit falls.
B.
When cleaning, do not spray/apply liquid cleaners directly onto the scanner parts. Apply liquids to your cloth and then use the dampened cloth to clean.
C
. Before
cleaning
or replacing any
user-replaceable parts
, be sure to turn the scanner power off and disconnect the power plug.
D.
The scanner should be operated from the power source type indicated on the marking label. If you are unsure of the type of power available, consult your dealer or local power company.
E.
The scanner is intended for use on IT, TT and TN power distribution systems, and is equipped with a three-wire grounding type plug. This plug will fit only into a grounding-type power outlet. This is a safety feature which relies on building installation. If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet. Do not defeat or ignore the purpose of the grounding-type plug.
F.
Do not allow anything to rest on the power cord. Do not locate the scanner where persons will walk on the cord.
G.
If an extension cord is used with the scanner, make sure that the total ampere ratings of the products plugged into the extension cord does not exceed the extension card ampere rating. Make sure that the total rating of
*+all products plugged into the wall outlet does not exceed 15 amperes.
H.
Slots or openings in the cabinet at the back or bottom are provided for ventilation. This ensures reliable operation of the product and protects it from overheating. These openings must never be blocked or covered. The openings should never be blocked by placing the unit on a bed, sofa, rug, or other similar soft surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.
I.
Never push objects of any kind into the scanner through cabinet slots since they may touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock. Avoid any possibility of spilling liquid of any kind on the scanner.
J.
Do not attempt to service the scanner yourself. Opening or removing those covers requiring tools may expose you to dangerous voltage points or other risks. Refer all servicing in those compartments to authorized service personnel.
K.
Unplug the scanner from the wall outlet and refer servicing to authorized service personnel under the following conditions:
• When the power cord or plug is damaged or frayed.
• If liquid has been spilled into the scanner.
• If the scanner has been exposed to rain or water.
• If the scanner does not operate normally when operating instructions are followed then adjust only those controls covered by the instructions in this manual. Improper adjustment of controls other than those mentioned in this manual may result in permanent damage and will at best require extensive work by a qualified technician to restore this product to its normal operation.
• If the scanner has been dropped or the cabinet has been damaged.
• If the scanner exhibits a distinct change in performance, indicating a need for service.
Appendixes
54
Toxic or Hazardous Substances or Elements
有毒有害物质或元素名称及含量
Regulations
FCC Regulations
USA
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Caution: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications not expressly approved by the manufacturer may cause harmful interference and void the use's authority to operate the equipment.
CE Regulations
EU
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
VCCI Regulations
Japan
This equipment has been tested and found to comply with the limits for a
Class A product according to Agreement of VCCI:2008 (CISPR 22).
Part
Name
部件名称
Toxic or hazardous Substances and Elements
有毒有害物质或元素
Lead
(Pb)
铅
Mercury Cadmium
(Hg)
汞
(Cd)
镉
Hexavalent
Chromium
(Cr (VI))
Polybrominated Polybrominated biphenyls
(PBB) diphenyl ethers
(PBDE)
六价铬 多溴联苯 多溴二苯醚
Scanner
荧光灯管
O O O O O O
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement in SJ/T11363-
2006.
表示该有毒有害物质在该部件所有均质材料中的含量均在
SJ/T11363-
2006
标准规定的限量要求以下。
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement in
SJ/T11363-2006.
表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-
2006
标准规定的限量要求。
(Enterprises may further provide in this box technical explanation for marking “X” based on their actual conditions.
企业可在此处根据实际情况对上表中打
“
X
”
的技术原因进行进一步说明。 )
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