HP ProLiant BL490c - G6 Server Specifications

HP ProLiant BL490c - G6 Server Specifications
HP ProLiant BL490c G6 Server Blade
Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing
hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Part Number: 507078-004
February 2011
Edition: 4
© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Contents
Customer self repair ...................................................................................................................... 5
Parts only warranty service ............................................................................................................................ 5
Illustrated parts catalog ............................................................................................................... 16
Server blade components ............................................................................................................................ 16
Removal and replacement procedures ........................................................................................... 21
Required tools ............................................................................................................................................ 21
Safety considerations .................................................................................................................................. 21
Preventing electrostatic discharge ...................................................................................................... 21
Server blade warnings and cautions .................................................................................................. 21
Symbols on equipment ...................................................................................................................... 22
Server blade preparation ............................................................................................................................ 22
Power down the server blade ............................................................................................................ 22
Remove the server blade ................................................................................................................... 23
Access panel ............................................................................................................................................. 24
Hard drive ................................................................................................................................................. 24
DIMM baffle .............................................................................................................................................. 25
DIMMs ...................................................................................................................................................... 26
Mezzanine card ........................................................................................................................................ 27
Front bezel ................................................................................................................................................ 28
Server blade release lever ........................................................................................................................... 29
Release button ........................................................................................................................................... 29
Heatsink .................................................................................................................................................... 30
Processor................................................................................................................................................... 32
Battery tray ................................................................................................................................................ 37
SD card module ......................................................................................................................................... 38
System board ............................................................................................................................................ 39
System battery ........................................................................................................................................... 45
HP Trusted Platform Module......................................................................................................................... 46
Cabling ..................................................................................................................................... 47
Hard drive cabling ..................................................................................................................................... 47
Using the HP c-Class Blade SUV Cable ......................................................................................................... 47
Connecting locally to a server blade with video and USB devices ................................................................... 47
Accessing a server blade with local KVM ........................................................................................... 48
Accessing a server blade with local media devices .............................................................................. 48
Diagnostic tools .......................................................................................................................... 50
Troubleshooting resources ........................................................................................................................... 50
HP Insight Diagnostics ................................................................................................................................ 50
HP Insight Diagnostics survey functionality .................................................................................................... 50
Integrated Management Log ........................................................................................................................ 51
HP Insight Remote Support software ............................................................................................................. 51
HP Insight Server Migration software for ProLiant ........................................................................................... 52
USB support and functionality ...................................................................................................................... 52
USB support .................................................................................................................................... 52
Internal USB functionality .................................................................................................................. 52
Contents
3
External USB functionality ................................................................................................................. 52
Internal SD support ..................................................................................................................................... 53
Component identification ............................................................................................................. 54
Front panel components .............................................................................................................................. 54
Front panel LEDs ........................................................................................................................................ 54
System board components .......................................................................................................................... 55
Mezzanine connector definitions ....................................................................................................... 56
System maintenance switch ............................................................................................................... 56
System maintenance switch procedures .............................................................................................. 56
DIMM identification .......................................................................................................................... 57
HP c-Class Blade SUV Cable ....................................................................................................................... 59
Specifications ............................................................................................................................. 60
Environmental specifications ........................................................................................................................ 60
Server blade specifications .......................................................................................................................... 60
Acronyms and abbreviations ........................................................................................................ 61
Index ......................................................................................................................................... 62
Contents
4
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 5
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
Customer self repair 6
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Servizio di garanzia per i soli componenti
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia
del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione
e di manodopera per il servizio.
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
Customer self repair 7
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich
für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur
Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
Customer self repair 8
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las
condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin
cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Customer self repair 9
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van
de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do
serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
Customer self repair 10
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 11
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Illustrated parts catalog
Server blade components
Item
Description
Spare part
number
Customer self
repair (on
page 5)
1
Access panel
532237-001
Mandatory1
2
Processors
—
—
a) 2.00-GHz Intel® Xeon® processor E5504
490074-001
Optional2
b) 2.53-GHz Intel® Xeon® processor E5540* **
490071-001
Optional2
c) 2.93-GHz Intel® Xeon® processor X5570* **
506012-001
Optional2
d) 2.40-GHz Intel® Xeon® processor L5530* **
536584-001
Optional2
e)
594884-001
Optional2
594882-001
Optional2
2.66-GHz Intel® Xeon® processor X5650* **
f) 2.93-GHz Intel® Xeon® processor X5670* **
Illustrated parts catalog
16
Item
Description
Spare part
number
Customer self
repair (on
page 5)
3
Heatsink with thermal grease
511703-001
Optional2
Solid state hard drives
—
—
a) 64-GB, SATA, 2.5-in
461333-001
Mandatory1
b) 32-GB, SATA, 2.5-in*
461332-001
Mandatory1
RDIMM
—
—
a) PC3-10600 (DDR3-1333) 2-GB (RoHS)
501533-001
Mandatory1
b) PC3-8500 (DDR3-1066) 4-GB (RoHS)*
501535-001
Mandatory1
c) PC3-10600 (DDR3-1333) 4-GB (RoHS)*
501534-001
Mandatory1
d) PC3-8500 (DDR3-1066) 8-GB (RoHS)*
519201-001
Mandatory1
e) PC3-10600R (DDR3-1333) 4-GB (RoHS)*
595424-001
Mandatory1
f) PC3-10600R (DDR3-1333) 8-GB (RoHS)*
501536-001
Mandatory1
g) PC3-8500R (DDR3-1066) 16-GB (RoHS)*
501538-001
Mandatory1
UDIMM
—
—
a) PC3-10600 (DDR3-1333) 1-GB (RoHS)*
501539-001
Mandatory1
b) PC3-10600 (DDR3-1333) 2-GB (RoHS)*
501540-001
Mandatory1
c) PC3-10600E (DDR3-1333) 4-GB (RoHS)*
501541-001
Mandatory1
7
System board
532235-001
Optional2
8
System battery*
234556-001
Mandatory1
9
HP c-Class Blade SUV Cable*
416003-001
Mandatory1
10
Mezzanine adapters*
—
—
a) HP NC325m PCI Express Quad Port Gigabit Server Adapter
for c-Class BladeSystem
b) HP NC326m PCI Express Dual Port 1Gb Server Adapter for
c-Class BladeSystem
c) HP NC360m HBA for c-Class BladeSystem
436011-001
Mandatory1
419330-001
Mandatory1
448068-001
Mandatory1
d) HP NC364m Quad Port 1GbE BL-c Adapter
448066-001
Mandatory1
e) HP NC382m Dual Port 1GbE Multifunction BL-c Adapter
462748-001
Mandatory1
f) HP NC512m Dual Port 10GbE Multifunction BL-c Adapter
448515-001
Mandatory1
g) HP NC532m Dual Port Flex-10 10GbE Multifunction BL-c
Adapter
h) QLogic QMH4062 1GbE iSCSI BL-c Adapter
466308-001
Mandatory1
488081-001
Mandatory1
i) HP NC550m PCIe x8 Dual Port 10GbE Flex-10 Ethernet
Adapter
Fibre Channel mezzanine*
586445-001
Mandatory1
—
—
4
5
6
11
12
a) Emulex LPe1105-HP 4Gb FC HBA for HP c-Class BladeSystem 405921-001
Mandatory1
b) QLogic QMH2462 4Gb FC HBA for HP c-Class BladeSystem 405920-001
Mandatory1
Infiniband mezzanine*
—
—
a) HP 4X DDR IB Dual Port mezzanine HCA
450604-001
Mandatory1
Illustrated parts catalog
17
Item
Description
Spare part
number
Customer self
repair (on
page 5)
b) HP BLc 4X DDR IB mezzanine HCA
410500-001
Mandatory1
c) HP 4X QDR IB Dual Port Mezzanine HCA for HP BladeSystem 519133-001
c-Class
Hardware and plastics kit
532236-001
Mandatory1
a) Processor blank*
—
—
b) DIMM baffle
—
—
c) Battery tray*
—
—
d) System connector cover*
—
—
e) Bezel*
—
—
Server blade release lever kit*
531232-001
Mandatory1
a) Server blade release lever
—
—
b) Release button
—
—
c) Release lever spring
—
—
d) Release lever nut
—
—
Solid state hard drive cables*
490820-001
Mandatory1
(a) Hard drive power cable
—
—
b) Hard drive data cable
—
—
16
SD card module*
534756-001
Mandatory1
17
HP Smart Array P700m Controller*
510026-001
Mandatory1
18
HP Smart Array P700m Controller cache module, 256-MB*
508118-001
Mandatory1
19
Cache module, 512-MB, and battery option kit*
451792-001
Mandatory1
20
Trusted Platform Module*
505836-001
No³
13
14
15
Mandatory1
*Not shown
**Do not mix processors with different model numbers, speeds, cache sizes, or power consumption.
1
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3
No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2
Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3
No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1
Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
1
Illustrated parts catalog
18
Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3
No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
2
Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2
Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3
No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2
Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3
No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1
Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2
Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3
No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1
Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
1
Illustrated parts catalog
19
Illustrated parts catalog
20
Removal and replacement procedures
Required tools
You need the following items for some procedures:
•
T-15 Torx screwdriver (provided inside the access panel)
•
Flathead screwdriver
•
HP Insight Diagnostics software ("HP Insight Diagnostics" on page 50)
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Server blade warnings and cautions
WARNING: To reduce the risk of shock or injury from high-current electrical energy, do not
remove the server blade access panel and then install the server blade into the enclosure.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server blade with the access panel removed. Operating the server
blade in this manner results in improper airflow and improper cooling that can lead to thermal
damage.
CAUTION: When performing non-hot-plug operations, you must power down the server blade
and/or the system. However, it may be necessary to leave the server blade powered up when
performing other operations, such as hot-plug installations or troubleshooting.
Removal and replacement procedures
21
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
6.44 kg
14.20 lb
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords
to completely disconnect power from the system.
Server blade preparation
To service any internal server blade component, power down the server blade and remove it from the
enclosure.
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
Depending on the HP BladeSystem Onboard Administrator configuration, use one of the following methods
to power down the server blade:
•
Use a virtual power button selection through iLO 2.
This method initiates a controlled remote shutdown of applications and the OS before the server blade
enters standby mode.
Removal and replacement procedures
22
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade enters
standby mode.
•
Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to enter
standby mode.
This method forces the server blade to enter standby mode without properly exiting applications and the
OS. It provides an emergency shutdown method if an application stops responding.
•
Execute one of the following commands using the HP BladeSystem Onboard Administrator CLI:
poweroff server [bay number]
or
poweroff server [bay number] force
The first command initiates a controlled shutdown of applications and the OS before the server blade
enters standby mode. The second form of the command forces the server blade to enter standby mode
without exiting applications and the OS. This emergency method forces a shutdown if an application
stops responding.
•
Use the HP BladeSystem Onboard Administrator GUI to initiate a shutdown:
a. Select the Enclosure Information tab, and then select the Overall checkbox in the Device Bays item.
b. Initiate a shutdown from the Virtual Power menu:
— Select Momentary Press to initiate a controlled shutdown of applications and the OS.
— Select Press and Hold to initiate an emergency shutdown of applications and the OS.
IMPORTANT: When the server blade is in standby mode, auxiliary power is still being provided.
To remove all power from the server blade, remove the server blade from the enclosure.
After initiating a virtual power down command, be sure that the server blade is in standby mode by
observing that the system power LED is amber.
Remove the server blade
To remove the component:
1.
Identify the proper server blade.
2.
Power down the server blade (on page 22).
Removal and replacement procedures
23
3.
Remove the server blade.
4.
Place the server blade on a flat, level work surface.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Access panel
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Press the access panel release button.
4.
Slide the access panel towards the rear of the server blade, and then lift to remove the panel.
To replace the component:
1.
Place the access panel on top of the server blade.
2.
Slide the access panel forward until it clicks into place.
Hard drive
To remove the component:
1.
Back up all server data on the hard drive.
2.
Power down the server blade (on page 22).
3.
Remove the server blade (on page 23).
4.
Remove the access panel ("Access panel" on page 24).
Removal and replacement procedures
24
5.
Disconnect the hard drive cables.
6.
Remove the hard drive.
7.
Disconnect the hard drive cables from the hard drive. Retain for future use.
To replace the component, reverse the removal procedure.
DIMM baffle
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
Removal and replacement procedures
25
4.
Disconnect the hard drive cables.
5.
Remove the hard drive ("Hard drive" on page 24).
6.
Remove the DIMM baffle.
To replace the component, reverse the removal procedure.
DIMMs
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Disconnect the hard drive cables from the system board.
5.
Remove the DIMM baffle ("DIMM baffle" on page 25).
Removal and replacement procedures
26
For this procedure, removing the hard drive from the DIMM baffle is not required.
6.
Remove the DIMM.
To replace the component, reverse the removal procedure.
Mezzanine card
Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For mezzanine
card locations, see the system board components (on page 55).
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Remove the mezzanine card.
Removal and replacement procedures
27
To replace the component:
1.
Install the mezzanine card. Press down above the back side of the connector to seat the card.
2.
Install the access panel ("Access panel" on page 24).
3.
Install the server blade.
Front bezel
To remove the component:
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the front bezel.
Removal and replacement procedures
28
To replace the component, reverse the removal procedure.
Server blade release lever
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Remove the front bezel ("Front bezel" on page 28).
5.
Remove the server blade release lever.
To replace the component, reverse the removal procedure.
Release button
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Remove the front bezel ("Front bezel" on page 28).
5.
Open the server blade release lever.
Removal and replacement procedures
29
6.
Remove the release button.
To replace the component, reverse the removal procedure.
Heatsink
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Remove the heatsink.
Removal and replacement procedures
30
To replace the component:
1.
Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate
before continuing.
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the
heatsink is removed from the processor after it has been installed.
2.
Remove the thermal interface protective cover from the heatsink.
CAUTION: To avoid damage to the system board, processor socket, and screws, do not
overtighten the heatsink screws. Use the wrench supplied with the system to reduce the possibility
of overtightening the screws.
3.
Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated properly.
4.
Install the access panel ("Access panel" on page 24).
5.
Install the server blade.
Removal and replacement procedures
31
Processor
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or
cache sizes. Refer to the label on the processor heatsink for a description of the processor.
CAUTION: To prevent possible server blade overheating, always populate each processor
socket with a processor socket cover and a heatsink blank or a processor and a heatsink.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
server blade does not power up.
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Remove the heatsink ("Heatsink" on page 30).
5.
Open the processor locking lever and the processor socket retaining bracket.
6.
Using the processor tool, remove the processor from the system board.
a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly.
b. Press in on the plastic tabs, and then place the tool on the processor.
Removal and replacement procedures
32
c.
7.
Release the tabs, and then carefully lift the processor and tool straight up.
Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
To replace the component:
CAUTION: To avoid damage to the system board, processor socket, and screws, do not
overtighten the heatsink screws. Use the wrench supplied with the system to reduce the possibility
of overtightening the screws.
Removal and replacement procedures
33
1.
Carefully insert the processor into the processor installation tool. Handle the processor by the edges
only, and do not touch the bottom of the processor, especially the contact area.
Removal and replacement procedures
34
2.
Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install
the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
Removal and replacement procedures
35
3.
Press and hold the tabs on the processor installation tool to separate it from the processor, and then
remove the tool.
4.
Close the processor socket retaining bracket and the processor locking lever.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
5.
Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate
before continuing.
Removal and replacement procedures
36
6.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
7.
Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated properly.
8.
Install the access panel ("Access panel" on page 24).
9.
Install the server blade.
Battery tray
This component is available for use with future options.
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
Removal and replacement procedures
37
4.
Remove the battery tray.
To replace the component, reverse the removal procedure.
SD card module
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Locate the SD card module ("System board components" on page 55).
5.
Remove the SD card module.
To replace the component, reverse the removal procedure.
Removal and replacement procedures
38
System board
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Remove all hard drives ("Hard drive" on page 24).
5.
Remove the DIMM baffle ("DIMM baffle" on page 25).
6.
Remove all DIMMs ("DIMMs" on page 26).
7.
Remove all mezzanine cards ("Mezzanine card" on page 27).
8.
Remove the SD card module ("SD card module" on page 38).
9.
Remove the battery tray ("Battery tray" on page 37).
10.
Remove the heatsink ("Heatsink" on page 30).
11.
Open the processor locking lever and the processor socket retaining bracket.
12.
Using the processor tool, remove the processor from the system board.
a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly.
b. Press in on the plastic tabs, and then place the tool on the processor.
Removal and replacement procedures
39
c.
13.
Release the tabs, and then carefully lift the processor and tool straight up.
Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
Removal and replacement procedures
40
14.
Remove the system board assembly.
To install the component:
1.
Install the spare system board assembly.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
Removal and replacement procedures
41
2.
Open the processor locking lever and the processor socket retaining bracket. Do not remove the
processor socket cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
3.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Handle the processor by the edges only, and do not touch the bottom of the processor, especially the
contact area.
Removal and replacement procedures
42
4.
Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
Removal and replacement procedures
43
5.
Press the tabs on the processor installation tool to separate it from the processor, and then remove the
tool.
6.
Close the processor socket retaining bracket and the processor locking lever. The processor socket
cover is automatically ejected. Remove the cover.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
7.
Install the processor socket cover onto the processor socket of the failed system board.
8.
Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
Allow the alcohol to evaporate before continuing.
Removal and replacement procedures
44
9.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
10.
Install the heatsink ("Heatsink" on page 30).
IMPORTANT: Install all components with the same configuration that was used on the failed
system board.
11.
Install all components removed from the failed system board.
12.
Install the access panel ("Access panel" on page 24).
13.
Install the server blade.
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access RBSU.
2.
Select the System Options menu.
3.
Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
4.
Press the Enter key to clear the warning.
5.
Enter the serial number and press the Enter key.
6.
Select Product ID.
7.
Enter the product ID and press the Enter key.
8.
Press the Esc key to close the menu.
9.
Press the Esc key to exit RBSU.
10.
Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
System battery
If the server blade no longer automatically displays the correct date and time, you may need to replace the
battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
Removal and replacement procedures
45
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
•
•
•
•
Do not attempt to recharge the battery.
Do not expose the battery to temperatures higher than 60°C (140°F).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace only with the spare designated for this product.
To remove the component:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Identify the battery location ("System board components" on page 55).
5.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
HP Trusted Platform Module
The TPM is not a customer-removable part.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP
authorized service provider for a replacement system board and TPM board.
Removal and replacement procedures
46
Cabling
Hard drive cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where they
can be pinched or crimped.
Using the HP c-Class Blade SUV Cable
The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and
diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable
connectors, see "HP c-Class Blade SUV Cable (on page 59)."
Connecting locally to a server blade with video and
USB devices
Use the SUV cable to connect a monitor and any of the following USB devices:
•
USB hub
•
USB keyboard
•
USB mouse
•
USB CD/DVD-ROM drive
•
USB diskette drive
Cabling
47
Numerous configurations are possible. This section offers two possible configurations. For more information,
see "USB support and functionality (on page 52)."
Accessing a server blade with local KVM
For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub.
CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release
buttons on the sides of the connector. Failure to do so can result in damage to the equipment.
1.
Connect the SUV cable to the server blade.
2.
Connect the video connector to a monitor.
3.
Connect a USB mouse to one USB connector.
4.
Connect a USB keyboard to the second USB connector.
Item
Description
1
Monitor
2
USB mouse
3
HP c-Class Blade SUV Cable
4
Server blade
5
Video connector
6
USB keyboard
Accessing a server blade with local media devices
Use the following configuration when configuring a server blade or loading software updates and patches
from a USB CD/DVD-ROM or a USB diskette.
Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The
USB hub provides additional connections.
1.
Connect the SUV cable to the server blade.
2.
Connect the video connector to a monitor.
Cabling
48
3.
Connect a USB hub to one USB connector.
4.
Connect the following to the USB hub:
o
USB CD/DVD-ROM drive
o
USB keyboard
o
USB mouse
o
USB diskette
Item
Description
1
Monitor
2
USB mouse
3
HP c-Class Blade SUV Cable
4
Server blade
5
USB hub
6
USB keyboard
7
USB CD/DVD-ROM drive or diskette drive
Cabling
49
Diagnostic tools
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
English (http://www.hp.com/support/ProLiant_TSG_en)
•
French (http://www.hp.com/support/ProLiant_TSG_fr)
•
Italian (http://www.hp.com/support/ProLiant_TSG_it)
•
Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
•
German (http://www.hp.com/support/ProLiant_TSG_gr)
•
Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
•
Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server blade installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server blade management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 50) provides survey functionality that gathers critical hardware and software
information on ProLiant server blades.
This functionality supports operating systems that may not be supported by the server blade. For operating
systems supported by the server blade, see the HP website (http://www.hp.com/go/supportos).
Diagnostic tools
50
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
installed through the HP PSP.
NOTE: The current version of SmartStart provides the memory spare part numbers for the server
blade. To download the latest version, see the HP website (http://www.hp.com/support).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM
•
From within Survey Utility
•
From within operating system-specific IML viewers
o
For NetWare: IML Viewer
o
For Windows®: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO 2 user interface
•
From within HP Insight Diagnostics (on page 50)
For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
To download the software, go to Software Depot (http://www.software.hp.com).
Diagnostic tools
51
Select Insight Remote Support from the menu on the right.
HP Insight Server Migration software for ProLiant
The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or replace an
existing server blade through server migration. SMP provides an automated, accurate, and affordable
method of migrating existing server blades and their content to the latest server technologies.
SMP automates the migration of the operating system, applications, and data from one server blade to
another without errors, eliminating the need for manual redeployment of these elements on the new server
blade. During the migration process, the software automatically loads new drivers, required for boot, on the
destination server blade. The wizard-based user interface simplifies the migration process and requires little
experience or training.
For more information about the SMP, see the HP website (http://www.hp.com/go/migrate).
USB support and functionality
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
Internal USB functionality
An internal USB connector is available for use with security key devices and USB drive keys. This solution
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on
the front of the rack and physical access to secure data.
External USB functionality
HP provides external USB support to enable local connection of USB devices for server blade administration,
configuration, and diagnostic procedures. For more information, see "Using the HP c-Class Blade SUV Cable
(on page 47)."
For additional security, external USB functionality can be disabled through RBSU. Disabling external USB
support in RBSU disables the USB connectors on the HP c-Class Blade SUV Cable.
Diagnostic tools
52
Internal SD support
An internal SD connector is available for use with embedded Hypervisors. This solution provides for use of a
permanently installed SD card in the internal connector, decreasing the possibility of tampering or loss.
Diagnostic tools
53
Component identification
Front panel components
Item
Description
1
HP c-Class Blade SUV Cable connector
2
Serial label pull tab
3
Release button
4
Power On/Standby button
5
Server blade release lever
Front panel LEDs
Component identification
54
Item
Description
Status
1
UID LED
Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
2
Internal health LED
Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
3
Flex-10 NIC 1 LED
Green = Network linked
Green flashing = Network activity
Off = No link or activity
4
Flex-10 NIC 2 LED
Green = Network linked
Green flashing = Network activity
Off = No link or activity
5
Hard drive activity LED
Green = Activity
Off = No activity
6
Power On/Standby button and Green = On
system power LED
Amber = Standby (auxiliary power available)
Off = Off
System board components
Item
Description
1
DIMM slots
2
SSD data connector 2
3
SSD data connector 1
4
SSD power connector 1
5
SSD power connector 2
6
Internal USB connector
7
SD card slot
8
System battery
9
Enclosure connector
10
Battery tray
Component identification
55
Item
Description
11
Mezzanine connector 1 (Type I only)
12
Mezzanine connector 2 (Type I or Type II)
13
TPM connector
14
System maintenance switch
15
Processor socket 2
16
Processor socket 1
The symbols
correspond to the symbols located on the interconnect bays. For more information, see the
HP ProLiant BL490c G6 Server Blade Installation Instructions that ship with the server blade.
Mezzanine connector definitions
Item
Connector
Card support
Mezzanine connector 1
PCIe x8
Type I mezzanine card only
Mezzanine connector 2
PCIe x8
Type I or II mezzanine card
System maintenance switch
Position
Function
Default
1*
iLO 2 security override
Off
2
Configuration lock
Off
3
Reserved
Off
4
Reserved
Off
5*
Password disabled
Off
6*
Reset configuration
Off
7
Reserved
Off
8
Reserved
Off
*To access redundant ROM, set S1, S5, and S6 to ON.
System maintenance switch procedures
When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:
•
Clear the system configuration ("Clearing the system configuration" on page 56).
•
Access the redundant ROM ("Accessing the redundant ROM" on page 57).
To complete these procedures, you must change physical settings on the system maintenance switch.
Clearing the system configuration
RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based
Setup Utility." If the system is unable to boot into RBSU, use the following steps to clear the system
configuration:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
Component identification
56
3.
Remove the access panel ("Access panel" on page 24).
4.
Change position 6 of the system maintenance switch to on.
5.
Install the access panel ("Access panel" on page 24).
6.
Install the server blade in the enclosure and power up the server blade.
7.
Wait for the POST message that prompts you to change the switch setting:
Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.
8.
Repeat steps 1 through 3.
9.
Change position 6 of the system maintenance switch to off.
10.
Repeat steps 5 and 6.
IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2 minutes
is normal. During this delay, the system appears non-functional. Do not attempt any procedures
during the delay.
Accessing the redundant ROM
If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the
system does not automatically switch to the redundant ROM, perform the following steps:
1.
Power down the server blade (on page 22).
2.
Remove the server blade (on page 23).
3.
Remove the access panel ("Access panel" on page 24).
4.
Change positions 1, 5, and 6 of the system maintenance switch to on.
5.
Install the access panel.
6.
Install the server blade in the enclosure and power up the server blade.
7.
After the system beeps, repeat steps 1 through 3.
8.
Change positions 1, 5, and 6 of system maintenance switch to off.
9.
Repeat steps 5 and 6.
If both the current and backup versions of the ROM are corrupt, return the system board for a service
replacement.
To switch to the backup ROM when the System ROM is not corrupt, use RBSU.
DIMM identification
IMPORTANT: This server blade does not support mixing RDIMMs and UDIMMs. Attempting to
mix these two types causes the server to halt during BIOS initialization.
Component identification
57
The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not
supported. To determine DIMM characteristics, use the label attached to the DIMM and the following
illustration and table.
Item
Description
Definition
1
Size
—
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3
Data width
x4 = 4-bit
x8 = 8-bit
4
Memory speed
10600 = 1333-MHz
8500 = 1066-MHz
5
DIMM type
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
Component identification
58
HP c-Class Blade SUV Cable
Item
Connector
Description
1
Server blade
For connecting to the SUV connector on the
server blade front panel
2
Video
For connecting a video monitor
3
USB
For connecting up to two USB devices
4
Serial
For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures
Component identification
59
Specifications
Environmental specifications
Specification
Value
—
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Non-operating
-30°C to 60°C (-22°F to 140°F)
Relative humidity
(noncondensing)**
—
Operating
10% to 90% @ 28°C (82.4°F)
Non-operating
5% to 95% @ 38.7°C (101.7°F)
Altitude†
—
Operating
3050 m (10,000 ft)
Non-operating
9144 m (30,000 ft)
* The following temperature conditions and limitations apply:
- All temperature ratings shown are for sea level.
- An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) up to 3048 m (10,000 ft) applies.
- No direct sunlight is allowed.
-The maximum permissible rate of change is 10°C/hr (18°F/hr).
- The type and number of options installed may reduce the upper temperature and humidity limits.
- Operating with a fan fault or above 30°C (86°F) may reduce system performance.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F).
†Maximum storage altitude corresponds to a minimum pressure of 70 kPa (10.1 psia).
Server blade specifications
Specification
Value
Height
5.56 cm (2.19 in)
Depth
50.95 cm (20.06 in)
Width
18.16 cm (7.15 in)
Weight (maximum)
6.44 kg (14.20 lb)
Weight (no drives installed)
5.82 kg (12.82 lb)
Specifications
60
Acronyms and abbreviations
CSR
Customer Self Repair
HP SIM
HP Systems Insight Manager
iLO 2
Integrated Lights-Out 2
IML
Integrated Management Log
POST
Power-On Self Test
PSP
ProLiant Support Pack
RBSU
ROM-Based Setup Utility
SMP
Server Migration Pack
SUV
serial, USB, video
UID
unit identification
USB
universal serial bus
Acronyms and abbreviations
61
Index
A
H
access panel
16, 24
additional information
50
hard drive LEDs
54
hard drives
24
health LEDs
54
heatsink
16, 30
heatsink blank
16
HP c-Class Blade SUV Cable
47, 48, 54, 59
HP Insight Diagnostics
21, 50
HP Insight Diagnostics survey functionality
50
HP Insight Remote Support software
51
B
batteries, replacing
45
battery
16, 45
battery tray
16, 37, 55
buttons
54
C
I
cables
47
cabling
47
cabling, hard drive
47
components
16, 21, 45,
components, identification
connectors
54, 56
CSR (customer self repair)
customer self repair (CSR)
46, 54, 55
54, 55
5, 16
5, 16
L
LED, health
54
LED, power button
54
LED, system power
54
LEDs, NIC
54
LEDs, unit identification (UID)
54
local KVM, accessing a server blade with
local media devices, accessing
48
D
diagnostic tools
50
diagnostics utility
50
DIMM baffles
16, 25
DIMM slots
55
DIMMs
16, 26, 55, 57
48
M
E
electrostatic discharge
21
enclosure connector
55
environmental specifications
external cables
47
F
features
54
front bezel
28
front panel components
front panel LEDs
54
IML (Integrated Management Log)
51
Insight Diagnostics
21, 50
Integrated Management Log (IML)
51
internal USB connector
55, 56
internal USB functionality
52, 53
60
management tools
50
memory
16
mezzanine card
27
mezzanine connector covers
16
mezzanine connectors
55, 56
P
54
Power On/Standby button
54, 55
powering down
22
preparation procedures
22
processor socket
55
processor tool
32, 39
Index 62
processors
16, 32
R
release button
16, 29
removing the server blade
resources
50
resources, troubleshooting
ROM legacy USB support
ROM redundancy
57
23
50
52
S
safety considerations
21
safety information
21
SD card module
38
serial connector
59
serial label pull tab
54
server blade handle
54
specifications
60
specifications, environmental
60
specifications, server blade
60
static electricity
21
SUV connector
47, 59
symbols on equipment
22
system board
16, 39, 55
system board components
55, 56, 57
system maintenance switch
55, 56
system power LED
54
T
tool, processor
32, 39
troubleshooting
50
troubleshooting resources
50
U
UID LED
54
USB connectors
55, 59
USB devices
47
USB support
52
utilities
50
V
video connector
59
video connector cabling
59
W
warnings
21
Index 63
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