Model KS 416 Extension User Guide

Model KS 416 Extension User Guide
Model
KS 416
Extension User Guide
For the operation of standard phones on the
Key System.
Introduction
3
Internal Calls
3
Making Outgoing Calls
-
Transferring Calls
-
4
Manually
Automatically
Calls On Hold
-
3
From Direct Dial Extensions
Last Number Redial
4
To Place Calls On Hold
To Retrieve A Call On Hold
To Hold and Answer Another Call
Call Pick Up
4
Conference Calls
5
System Speed Dials
5
Confirm Extensions Numbers
6
Operator Call
6
Ring-back on Busy
6
Transfer Calls When Busy
6
Transfer All Calls To Another Extension
6
Transfer All Calls To Your Secretary
6
BT or Cable Select (Star) Services
7
2
Introduction
If you are not using Key phones the following is a guide on how to transfer and pick up calls from
a standard corded or cordless phone.
The Orchid KS 416 extensions need to Dial 9 for access to an outside Exchange Line, however
Extensions can be converted to Direct Dial by the System Administrator – Direct Dial extensions
do not have to dial 9 for a line. The Direct Dial feature is ideal if you make a lot of outgoing calls
and few internal calls. Direct Dial extensions need to dial * in front of the extension number when
making internal calls and when using some of the other features of the KS 416
Internal Calls
Allows you to call another extension
Dial: Extension Number 201 – 216
For Direct Dial Extensions, Dial * in front of the Extension number eg;*202
Making Outgoing Calls
Dial 9 and wait for External Dial Tone, dial the telephone number.
Ideally, program 9 and a pause into a one touch memory.
NB: The pause is necessary in case you need to Redial a number. Direct Dial extensions just
need to press Redial.
Making outgoing calls from Direct Dial extensions
Dial the Telephone Number
Last Number Redial in “Dial 9 For a Line” mode
For last number Redial to work properly in “Dial 9 for a Line” mode you need to enter a Pause
after the 9 when dialling the number. Most modern telephones have a pause button on the keypad. ( Often it is the Redial button)
Some DECT cordless phones enable you to program the phone so that “9 Pause” is inserted in
front of every number dialled.
If your telephones do not have a Pause button, we recommend you contact the System
Administrator to get your extension converted to “Direct Dial” Mode.
3
Transferring Calls
Allows you to manually or automatically transfer an incoming call to another extension.
To Transfer Manually:
Dial: Recall / Extension Number
Announce Caller
If the extension wants to take
the call, replace handset.
NB: If the extension does not want to take the call, when they replace the their handset the call
will revert back to you.
If the Extension does not answer Hang up , a few seconds later your phone will ring and
you will be connected back with the Caller.
To Transfer Automatically:
Dial: Recall (R)
Extension Number
Replace Handset
If the extension does not answer within 25 seconds the call will be redirected back to you and your
phone will ring. Lift the handset and you will be connected back with the caller
NB: If the extension is engaged, you will be automatically reverted back to the caller.
When the call is being transferred the caller will hear “Music on Hold” or a comfort tone.
Calls On Hold
To Place a call on HOLD.
Incoming or Outgoing calls can be put on HOLD, this feature also enables you to answer another
incoming call:
Press RECALL # # # then hang up.
(Suggest RECALL ### should be programmed into a one touch phone memory.)
To RETRIEVE a call that has been put on HOLD
Dial # # * from your Extension or any other Extension.
IMPORTANT; If your Extension is in “ DIRECT DIAL “ mode to RETRIEVE the call
Dial * ## * and you will be connected back with the call on Hold.
To Place a call on HOLD and answer another Line that is ringing.
Dial RECALL ### and hang up.
4
When your phone starts ringing answer the call, or if your phone is not ringing dial # 7 to pick up
the call.
The second call can also be put on HOLD by dialling RECALL ### then hang up.
Dial * ## to connect back with the first call that was put on HOLD.
NOTE; A call can be put on HOLD for a maximum of 4 minutes . If you need to put the call on
HOLD for longer than 4 minutes, RETRIEVE the call before 4 minutes
and put in on HOLD again for a further 4 minutes.
Call Pick Up
If your extension is not programmed to ring on incoming calls this feature allows you to pick up a
call ringing on another extension.
Dial: # 7
For Direct Dial Extensions
Dial: * # 7
Conference Calls
Allows you to set up a conference call between 2 extensions and an outside call, incoming or
outgoing.
During the call press RECALL (R)
Dial: * Extension Number
If the other extension answers all three parties will be connected.
If the extension does not answer, replace the handset and in a few seconds your phone will ring
And you will be connected back with the caller.
System Speed Dials
Up to 99 telephone numbers can be stored in to system speed-dial locations 01 – 99. Please
contact your System Administrator for details
Dialling Speed Dial numbers
To call the number in Speed-Dial location 01, Dial ## 01
5
To call the number in Speed-Dial location 33, Dial ## 33
Confirm Extension number
If you have a Caller Display phone you can confirm the Extension number.
Dial: # * 9 hang up, the phone will ring and the display will show 6 digits. The first 3 digits
show the Extension Jack number ie; 004 and the last 3 digits show the Extension number ie; 204
Operator Call
Any extension can Dial: 0 and they will be automatically connected to Extension 202
If 202 is busy they will be connected to 203.
Ringback on Busy
If the Extension you call is busy you can enter Ringback mode by Dialling
Recall (R) # # 0 0 and hang up.
When the Extension is Free your phone will ring, lift the handset and the Free Extension will ring
automatically.
Transfer calls when busy
This feature enables you to transfer Internal and External calls to another Extension if you are
engaged on a call.
To Activate Transfer Dial: # * 1 Ext no
To Cancel Transfer when busy Dial: # * 1 00
Transfer all calls to another Extension
To transfer all calls to another Extension Dial: # * 2 Ext no
To cancel the transfer of all calls Dial: # * 2 00
Transfer all calls to your secretary
To transfer all calls to your secretary Dial: # * 6 Ext No
In this mode only the Secretary can call your Extension.
To cancel calls being transferred to your secretary Dial: # * 6 00
6
BT or Cable Select (Star) Services
Select Services (Also known as Star Services) such as Call Divert, 3 way Calling etc, can be set
up on extensions that are in “Dial 9 for a Line” mode or ‘Direct Dial’ mode.
To operate Star Services from an extension in “Dial 9 Mode”.
Dial # followed by Line number 1, 2 ,3 or 4 followed by the service On or Off code.
To operate Star Services from an extension in “Direct Dial Mode”
Dial * # followed by the line number 1, 2 ,3 or 4 then the service On or Off code.
7
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