Bionic Ears a Journey to Choosing Cochlear Implants

Bionic Ears a Journey to Choosing Cochlear Implants
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February 9, 2009 11:00:18
U.S. Postal Service, Serial #NO
ADVANCED BIONICS, LLC
BIONIC EAR ASSOCIATION
MANN BIOMEDICAL PARK
25129 RYE CANYON LOOP
VALENCIA CA 91355-9720
POSTAGE WILL BE PAID BY ADDRESSEE
FIRST-CLASS MAIL
PERMIT NO. 317
BUSINESS REPLY MAIL
SANTA CLARITA CA
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
AB’s Commitment to You
HEADQUARTERS
Advanced Bionics, LLC
12740 San Fernando Road
Sylmar, CA 91342 USA
877.829.0026 in USA and Canada
661.362.1400
661.362.1500 Fax
800.678.3575 TTY
[email protected]
EUROPE
Advanced Bionics SARL
76 rue de Battenheim
68170 Rixheim, France
+33.3.89.65.98.00
+33.3.89.65.50.05 Fax
[email protected]
ASIA-PACIFIC
Advanced Bionics
Asia-Pacific Limited
Suite 4203 42/F, Tower One, Lippo Centre
89 Queensway, Hong Kong
852.2526.7668
852.2526.7628 Fax
[email protected]
MAY09_3-01032-Rev1
LATIN AMERICA
Advanced Bionics
Mann Biomedical Park
25129 Rye Canyon Loop
Valencia, CA 91355, USA
661.362.1840
661.362.4604 Fax
[email protected]
2009 Advanced Bionics, LLC and its affiliates.
©
All rights reserved.
Request Information
Get information on AB
products; educational
materials, resources and
references; news and events;
and a whole lot more.
Comprehensive Warranty
Your internal implant is
covered for 10 years; the
external processor for three
years, including a one-time
loss and damage coverage.
Technical Support Hotline
Highly trained representatives
provide immediate assistance
12 hours a day (5 a.m. – 5
p.m. PST), Monday through
Friday—with emergency
paging access on weekends.
Clinic Finder
AB offers a comprehensive
listing of cochlear implant
clinics around the world.
Insurance
Reimbursement Services
AB’s insurance experts
provide comprehensive
assistance including
reviews of your coverage,
pre-authorization services,
direct billing, and help with
Medicare.
Webstore
Convenient, 24/7 online
shopping for parts and
accessories.
BIONIC EAR BASICS
A Journey to Choosing Cochlear Implants
48-Hour Product
Replacement
Should any part of your
system break, AB will
ship you the necessary
replacement part(s)
within 48 hours (two
business days).
Online Chat Support
Along with phone support,
AB also offers online chat
support for technical or
general assistance, as well
as any other questions you
may have.
By Advanced Bionics
the next steps of your journey
Learn more about how Harmony can change your life or the life
of your child. To help you learn more, AB has created the Bionic Ear
Association (BEA), a support network of recipients, parents, and professionals who offer assistance by providing you and your loved ones
with information, education, and guidance. The process is easy, and we’ll make it even easier by
helping you with each and every step.
2. Learn more about life with cochlear implants by connecting with a
recipient. Contact the BEA at 866.844.HEAR (4327)
today and
request a personal mentor or connect online at
www.BionicEar.com.
3. Ask for a FREE DVD and brochure, Getting Ready for a Bionic Ear. AB believes the more you know, the more
comfortable you will feel.
That’s why it developed this informative
DVD that explains the surgical process, what to do to prepare yourself,
and what to expect in
the recovery process and during initial
stimulation. For a copy of this free DVD, contact the BEA by calling
866.844.HEAR (4327),
visiting the BEA’s website at www.BionicEar.com, or sending an email
to [email protected]
It’s EASY to CONTACT
One of the best resources for learning more about what
to expect on your journey to better hearing is a person
who’s gone through the process and can relate to what
you’re going through now. Through the BEA’s mentoring
program, you can directly connect with another
cochlear implant recipient or parent who can assist you
in navigating the process of choosing and living with
cochlear implants.
the Bionic Ear Association
Want to learn more about life with a cochlear
implant or the Harmony HiResolution Bionic Ear
System by AB?
• Call the Bionic Ear Association Hotline
866.844.HEAR (4327) The BEA hotline is staffed
by experienced cochlear implant audiologists who
can answer your questions, provide support, and
connect you with a recipient volunteer to be your
personal mentor.
Just complete this postage-paid card and drop it
into any mailbox. A representative from the Bionic
Ear Association will contact you.
• Connect with a Mentor Online
(www.BionicEar.com) Read the stories and profiles of
many Bionic Ear recipients who volunteer as personal
mentors. From these profiles, you can select one or
more mentors who you feel might best understand
your own experience. Once you’ve identified a mentor
or mentors, it’s easy to initiate an online communication.
Name:________________________________________
Address:_ _____________________________________
City:__________________________________________
State/Zip Code:________________________________
Country:_ _____________________________________
Email Address:_________________________________
Telephone:_ ___________________________________
Call the Bionic Ear Association at 866.844.HEAR (4372) or email the BEA at [email protected]
14
BIONIC EAR BASICS A Journey to Choosing Cochlear Implants
• Join the Hearing Journey Online Community
(www.HearingJourney.com) Share your own experience
with other recipients and candidates.
• Find a BEA Chapter or Local Seminar/Event
(www.BionicEar.com) You can meet recipients in your
region who will help you learn more about life with a
bionic ear. Make new friends with whom you can
share your journey.
GLUE AREA
To get started, simply:
1. Discover if you are a candidate by checking with a
qualified audiologist and your insurance company. To locate a
center
near you, and/or to find support for insurance authorization,
contact the BEA at 866.844.HEAR (4327) or visit
their website at
www.BionicEar.com for a list of
clinics worldwide.
MAKE a CONNECTION
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