bb1atmst
System x3500
Start the server.
Type 7977
Did the server
start correctly?
Installation Guide
Welcome.
Thank you for buying an
IBM server. Your server
is based on the X-Architecture
technology, and it features
superior performance, availability,
and affordability.
This server Installation Guide
contains information for setting
up and configuring your server.
For detailed information about
your server, view the publications
on the Documentation CD.
You can also find the most
current information about
your server at:
http://www.ibm.com/support/
servers/eserver/support/
xseries/index.html.
No
Yes
Go to the Server Support
flow chart on the reverse
side of this page.
Turn off the server
and install options.
Cable the server and options;
then, restart the server.
Did the server
start correctly?
No
Yes
Use the IBM
ServerGuide program
to set up and
configure hardware.
Was the
server setup
completed?
Go to the Server Support
flow chart on the reverse
side of this page.
No
Yes
Use
ServerGuide to
install the operating
system?
No
Yes
Install applications,
such as IBM systems
management software
and IBM ServeRAID
programs
The server is ready to use.
Go to
http://www.ibm.com/support/mysupport/
to register the server.
Go to the Web for instructions:
http://www.ibm.com/support/
Server Support
Is the server working
correctly?
Yes
Register the server. Go to
http://www.ibm.com/support/mysupport/.
No
Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven list at
http://www.ibm.com/servers/eserver/
serverproven/compat/us/.
Is the problem
solved?
View information about IBM Support Line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/.
Yes
No
View support telephone numbers at
http://www.ibm.com/planetwide/.
See the troubleshooting
information that comes with
the server to determine
the cause of the problem
and the action to take.
Is the problem
solved?
Yes
No
Yes
Update the firmware to the
latest level.
You can download firmware from
http://www.ibm.com/servers/
eserver/support/xseries/
index.html
Is the problem
solved?
Hardware
No
Hardware or
software problem?
Software
IBM System x3500 Type 7977
Installation Guide
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 77
and the Warranty and Support Information document on the IBM Documentation CD.
Second Edition (November 2006)
© Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety
. . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1. Introduction . . . . . . .
The IBM Documentation CD . . . . .
Hardware and software requirements .
Using the Documentation Browser . .
Notices and statements in this document .
Features and specifications . . . . . .
Major components of the server . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Chapter 2. Installing options . . . . . . . .
Installation guidelines . . . . . . . . . . .
System reliability guidelines. . . . . . . .
Working inside the server with the power on .
Handling static-sensitive devices . . . . . .
Removing the bezel . . . . . . . . . . .
Removing the left-side cover . . . . . . . .
Installing a memory module . . . . . . . .
Installing redundant power and cooling . . . .
Installing a hot-swap hard disk drive . . . . .
Installing an additional microprocessor . . . .
Installing an adapter . . . . . . . . . . .
Installing an IBM Remote Supervisor Adapter II
Completing the installation. . . . . . . . .
Connecting the cables . . . . . . . . .
Updating the server configuration . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
SlimLine
. . . .
. . . .
. . . .
Chapter 3. Server controls, connectors, LEDs,
Front view . . . . . . . . . . . . . .
Rear view . . . . . . . . . . . . . . .
Server power features . . . . . . . . . .
Turning on the server . . . . . . . . .
Turning off the server . . . . . . . . .
and
. .
. .
. .
. .
. .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 7
. 7
. 8
. 8
. 8
. 10
. 11
. 11
. 17
. 23
. 25
. 28
. 30
. 31
. 32
. 34
power.
. . .
. . .
. . .
. . .
. . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Chapter 4. Configuring the server . . . . . . . . . . . . . . . .
Using the ServerGuide Setup and Installation CD . . . . . . . . . . .
Using the Configuration/Setup Utility program . . . . . . . . . . . .
Using the Integrated System Management Firmware Update Utility program
Using the baseboard management controller . . . . . . . . . . . . .
Enabling and configuring SOL using the OSA SMBridge management utility
program . . . . . . . . . . . . . . . . . . . . . . . .
Installing the OSA SMBridge management utility program . . . . . . .
Using the baseboard management controller utility programs . . . . . .
Using the ServeRAID configuration programs . . . . . . . . . . . . .
Configuring hot-swap SAS or hot-swap SATA RAID . . . . . . . . . .
Using the IBM ServeRAID Configuration Utility program . . . . . . . .
Using ServeRAID Manager . . . . . . . . . . . . . . . . . .
Using the RAID configuration programs . . . . . . . . . . . . . . .
Starting the Adaptec RAID Configuration Utility program . . . . . . . .
Adaptec RAID Configuration Utility menu choices . . . . . . . . . .
Creating a RAID array . . . . . . . . . . . . . . . . . . . .
Viewing the array configuration . . . . . . . . . . . . . . . . .
Using ServeRAID Manager . . . . . . . . . . . . . . . . . .
© Copyright IBM Corp. 2005
1
2
2
3
3
5
6
35
35
37
39
39
40
. 41
. 41
. 42
42
. 42
.
.
.
.
.
.
.
.
.
.
.
.
.
43
51
53
54
54
55
56
57
58
58
58
58
59
iii
Using the Boot Menu program . . . . . . . . . . . . . . . . . . . 60
Enabling the Broadcom Gigabit Ethernet Utility program . . . . . . . . . . 61
Configuring the Broadcom Gigabit Ethernet controller . . . . . . . . . . . 61
Chapter 5. Solving problems . . . . . . . . . .
Diagnostic tools overview . . . . . . . . . . . .
POST beep code descriptions . . . . . . . . . .
POST error messages . . . . . . . . . . . . .
ServerGuide problems . . . . . . . . . . . . .
Troubleshooting charts . . . . . . . . . . . . .
DVD drive problems . . . . . . . . . . . . .
Diskette drive problems . . . . . . . . . . . .
General problems . . . . . . . . . . . . . .
Hard disk drive problems . . . . . . . . . . .
Intermittent problems. . . . . . . . . . . . .
Keyboard, mouse, or pointing-device problems . . .
Memory problems . . . . . . . . . . . . . .
Microprocessor problems . . . . . . . . . . .
Monitor problems . . . . . . . . . . . . . .
Option problems . . . . . . . . . . . . . .
Power problems . . . . . . . . . . . . . .
Serial connector problems . . . . . . . . . . .
Software problems . . . . . . . . . . . . .
Universal Serial Bus device problems . . . . . .
Light path diagnostics . . . . . . . . . . . . .
Diagnosing problems using the light path diagnostics .
Light path diagnostics LEDs . . . . . . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
63
63
63
64
66
67
67
67
67
68
68
68
69
69
69
70
70
71
71
72
72
72
73
Appendix A. Getting help and technical assistance
Before you call . . . . . . . . . . . . . . .
Using the documentation . . . . . . . . . . .
Getting help and information from the World Wide Web
Software service and support . . . . . . . . .
Hardware service and support . . . . . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
75
75
75
76
76
76
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
statement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
77
77
78
79
80
81
81
81
81
81
81
82
82
82
.
.
.
.
.
.
Appendix B. Notices . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . . . . . .
Product recycling and disposal . . . . . . . . . . . .
Battery return program . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . .
Industry Canada Class A emission compliance statement .
Australia and New Zealand Class A statement . . . . .
United Kingdom telecommunications safety requirement . .
European Union EMC Directive conformance statement . .
Taiwanese Class A warning statement . . . . . . . .
Chinese Class A warning statement . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI)
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
iv
IBM System x3500 Type 7977: Installation Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2005
v
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Important:
All caution and danger statements in this documentation begin with a number. This
number is used to cross reference an English caution or danger statement with
translated versions of the caution or danger statement in the IBM Safety Information
book.
For example, if a caution statement begins with a number 1, translations for that
caution statement appear in the IBM Safety Information book under statement 1.
Be sure to read all caution and danger statements in this documentation before
performing the instructions. Read any additional safety information that comes with
the server or optional device before you install the device.
vi
IBM System x3500 Type 7977: Installation Guide
Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect:
To Disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
Safety
vii
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
viii
IBM System x3500 Type 7977: Installation Guide
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Safety
ix
Statement 4:
≥ 18 kg (39.7 lb)
≥ 32 kg (70.5 lb)
≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
x
IBM System x3500 Type 7977: Installation Guide
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 11:
CAUTION:
The following label indicates sharp edges, corners, or joints nearby.
Statement 17:
CAUTION:
The following label indicates moving parts nearby.
Attention: This product is suitable for use on an IT power distribution system
whose maximum phase to phase voltage is 240 V under any distribution fault
condition.
Safety
xi
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
xii
IBM System x3500 Type 7977: Installation Guide
Chapter 1. Introduction
This Installation Guide contains instructions for setting up your IBM® System x3500
Type 7977 server and basic instructions for installing some options. More detailed
instructions for installing options are in the User’s Guide on the IBM System x
Documentation CD, which comes with the server. This document contains
information about:
v Setting up and cabling the server
v Starting and configuring the server
v Installing some options
v Solving problems
If firmware and documentation updates are available, you can download them from
http://www.ibm.com/support/. The server might have features that are not described
in the documentation that comes with the server, and the documentation might be
updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included in
the server documentation. To check for updates, go to http://www.ibm.com/support/.
For firmware updates, click Downloads and drivers. For documentation updates,
under Search technical support, type IBM System x3500 and click Search.
Note: Changes are made periodically to the IBM Web site. Procedures for locating
firmware and documentation might vary slightly from what is described in this
document.
The server comes with an IBM ServerGuide™ Setup and Installation CD to help you
configure the hardware, install device drivers, and install the operating system.
The server comes with a limited warranty. You can obtain up-to-date information
about the server and other IBM server products at http://www.ibm.com/eserver/
xseries/.
Record information about the server in the following table. You will need this
information when you register the server with IBM.
Product name
Machine type
Model number
Serial number
Key serial number
Key manufacturer
Key phone number
IBM System x3500
7977
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
The model number and serial number are on labels on the bottom of the server and
on the front, visible through the bezel, as shown in the following illustration.
© Copyright IBM Corp. 2005
1
Model type/serial
number
Important: The server keys cannot be duplicated by a locksmith. If you lose them,
order replacement keys from the key manufacturer. The key serial number and the
telephone number of the manufacturer are on a tag that is attached to the keys.
If you plan to install the server in a rack, you must purchase a Tower-to-Rack Kit.
For a list of supported options for the server, see the ServerProven® list at
http://www.ibm.com/servers/eserver/serverproven/compat/us/.
The IBM Documentation CD
The IBM System x Documentation CD contains documentation for the server in
Portable Document Format (PDF) and includes the IBM System x Documentation
Browser to help you find information quickly.
Hardware and software requirements
The IBM System x Documentation CD requires the following minimum hardware
and software:
v Microsoft® Windows NT® 4.0 (with Service Pack 3 or later), Windows® 2000, or
Red Hat Linux.
Note: Microsoft NT is not supported on the IBM System x3500.
v 100 MHz microprocessor.
v 32 MB of RAM.
v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating
systems. Acrobat Reader software is included on the CD, and you can install it
when you run the Documentation Browser.
2
IBM System x3500 Type 7977: Installation Guide
Using the Documentation Browser
Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the documents, and view documents, using Adobe Acrobat Reader
or xpdf. The Documentation Browser automatically detects the regional settings in
use in your server and displays the documents in the language for that region (if
available). If a document is not available in the language for that region, the
English-language version is displayed.
Use one of the following procedures to start the Documentation Browser:
v If Autostart is enabled, insert the CD into the CD drive. The Documentation
Browser starts automatically.
v If Autostart is disabled or is not enabled for all users, use one of the following
procedures:
– If you are using a Windows operating system, insert the CD into the drive and
click Start --> Run. In the Open field, type
e:\win32.bat
where e is the drive letter of the drive, and click OK.
– If you are using Red Hat Linux, insert the CD into the drive; then, run the
following command from the /mnt/cdrom directory:
sh runlinux.sh
Select the server from the Product menu. The Available Topics list displays all the
documents for the server. Some documents might be in folders. A plus sign (+)
indicates each folder or document that has additional documents under it. Click the
plus sign to display the additional documents.
When you select a document, a description of the document appears under Topic
Description. To select more than one document, press and hold the Ctrl key while
you select the documents. Click View Book to view the selected document or
documents in Acrobat Reader or xpdf. If you selected more than one document, all
the selected documents are opened in Acrobat Reader or xpdf.
To search all the documents, type a word or word string in the Search field and
click Search. The documents in which the word or word string appears are listed in
order of the most occurrences. Click a document to view it, and press Crtl+F to use
the Acrobat search function or Alt+F to use the xpdf search function within the
document.
Click Help for detailed information about using the Documentation Browser.
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM System x
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
Chapter 1. Introduction
3
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
4
IBM System x3500 Type 7977: Installation Guide
Features and specifications
The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
Table 1. Features and specifications
Microprocessor:
v Intel® Xeon™ dual-core or two Clovertown
quad-core with 4096 KB (minimum) Level-2
cache
Important: Do not mix dual-core and
quad-core processors in the same system.
v Support for up to two microprocessors
v Support for Intel Extended Memory 64
Technology (EM64T)
Note: Use the Configuration/Setup Utility
program to determine the type and speed of the
microprocessors.
Memory:
v Minimum: 1 GB depending on server model,
expandable to 48 GB
v Type: 667 MHz, PC2-5300, ECC Fully
Buffered DIMMs (FBD) with double data rate
(DDR) II, SDRAM
v Connectors: Twelve 240-pin dual inline
memory module (DIMM) connectors
Drives:
v IDE:
– DVD (standard)
– CD, CD-RW, DVD/CD-RW (optional)
– Maximum of two devices can be installed
v Diskette (optional): External USB 1.44 MB
v Supported hard disk drives:
– Serial Attached SCSI (SAS)
– Serial Advanced Technology Attachment
(SATA)
Expansion bays:
v Eight hot-swap SAS, 3.5-inch bays
v Three half-high 5.25-inch bays (DVD drive
installed)
Note: Full-high devices such as an optional
tape drive will occupy two half-high
5.25-inch bays.
PCI and PCI-X expansion slots:
v Six PCI expansion slots
– Three PCI Express x8 (two x8 links and
one x4 link
– One PCI 33 MHz/32-bit
– Two PCI-X 2.0 133 MHz/64-bit slots
Upgradeable microcode:
System BIOS, service processor, BMC, and SAS
microcode
Power supply:
Note: To upgrade to two 835-watt hot-swap
power supplies, install the redundant power and
cooling option kit. Kit includes one 835-watt
power-supply and three hot-swap fans.
v Standard: One 835-watt 110 V or 240 V ac
input dual-rated power supply
v Upgradeable to two 835-watt hot-swap power
supplies
Hot-swap fans:
v Three (standard)
v Upgradeable to six fans (for redundant
cooling)
Note: To upgrade to redundant cooling. Install
the redundant power and cooling option kit. Kit
includes one 835-watt hot-swap power-supply
and three hot-swap fans.
Size:
v Tower
– Height: 440 mm (17.3 in.)
– Depth: 747 mm (29.4 in.)
– Width: 218 mm (8.6 in.)
– Weight: approximately 38 kg (84 lb) when
fully configured or 20 kg (42 lb) minimum
v Rack
– 5U
– Height: 218 mm (8.6 in.)
– Depth: 696 mm (27.4 in.)
– Width: 424 mm (16.7 in.)
– Weight: approximately 34 kg (75 lb) when
fully configured or 20 kg (42 lb) minimum
Acoustical noise emissions:
v Sound power, idle: 5.5 bel declared
v Sound power, operating: 6.0 bel declared
Environment:
v Air temperature:
– Server on: 10° to 35°C (50.0° to 95.0°F);
altitude: 0 to 2134 m (7000 ft)
– Server off: -40° to 60°C (-40.0° to 140.4°F);
maximum altitude: 2134 m (7000 ft)
v Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
Heat output:
Approximate heat output in British thermal units
(Btu) per hour:
v Minimum configuration: 2013 Btu (590 watts per
hour)
v Maximum configuration: 2951 Btu (865 watts
per hour)
Electrical input:
v Sine-wave input (50-60 Hz) required
Racks are marked in vertical increments of 4.45 v Input voltage low range:
cm (1.75 inches). Each increment is referred to
– Minimum: 100 V ac
as a unit, or “U.” A 1-U-high device is 4.45 cm
– Maximum: 127 V ac
(1.75 inches) tall.
v Input voltage high range:
– Minimum: 200 V ac
Integrated functions:
– Maximum: 240 V ac
v Baseboard management controller (Intelligent v Approximate input kilovolt-amperes (kVA):
Platform Management Interface (IPMI) 2.0
– Minimum: 0.60 kVA
compliant)
– Maximum: 0.88 kVA
v Service processor support for Remote
Supervisor Adapter II SlimLine
Notes:
v Light path diagnostics
1. Power consumption and heat output vary
v ServeRAID-8k SAS Controller, 512 MB with
depending on the number and type of optional
battery backup, that supports RAID levels 0,
features installed and the power-management
1, 1E, 5, 6, and 10
optional features in use.
v Four Universal Serial Bus (USB) ports (2.0)
2. These levels were measured in controlled
– Two on rear of server
acoustical environments according to the
– Two on front of server
procedures specified by the American National
v Broadcom 5721 and 5721KFB3 10/100/1000
Standards Institute (ANSI) S12.10 and ISO
Gigabit Ethernet controllers
7779 and are reported in accordance with ISO
v ATI PCI ES1000 video
9296. Actual sound-pressure levels in a given
– 16 MB video memory
location might exceed the average values
– VGA and SVGA compatible
stated because of room reflections and other
v ATA-100 single-channel IDE controller (bus
nearby noise sources. The declared
mastering)
sound-power levels indicate an upper limit,
v Vitesse VSC7250 SAS/SATA RAID controller
below which a large number of computers will
v Mouse connector
operate.
v Keyboard connector
v Serial connector
Chapter 1. Introduction
5
Major components of the server
Blue on a component indicates touch points, where you can grip the component to
remove it from or install it in the server, open or close a latch, and so on.
Orange on a component or an orange label on or near a component indicates that
the component can be hot-swapped, which means that if the server and operating
system support hot-swap capability, you can remove or install the component while
the server is running. (Orange can also indicate touch points on hot-swap
components.) See the instructions for removing or installing a specific hot-swap
component for any additional procedures that you might have to perform before you
remove or install the component.
The following illustration shows the major components in the server.
Power supply
Power supply filler
Control panel assembly
Power supply cage
Drive bay EMC shield
DIMM air duct
Heat sink
retention bracket
USB cable assembly
DIMMs
DVD
drive
Microprocessor
Heatsink
Heat sink
filler
SAS backplane
Fan assembly
Hot-swap fan
Processor baffle
System board
ServeRAID 8k
VRM
Cover
6
IBM System x3500 Type 7977: Installation Guide
Hard disk drive
EMC shield
Hard disk drive
Bezel
Chapter 2. Installing options
This chapter provides basic instructions for installing hardware options in the server.
These instructions are intended for users who are experienced with setting up IBM
server hardware. If you need more detailed instructions, see the User’s Guide on
the IBM System x Documentation CD.
Installation guidelines
Before you install options, read the following information:
v Read the safety information that begins on page vii and the guidelines in
“Handling static-sensitive devices” on page 8. This information will help you work
safely.
v When you install your new server, take the opportunity to download and apply
the most recent firmware updates. This step will help to ensure that any known
issues are addressed and that your server is ready to function at maximum levels
of performance. To download firmware updates for your server, go to
http://www.ibm.com/support/ and click Downloads and drivers.
v Before you install optional hardware, make sure that the server is working
correctly. Start the server, and make sure that the operating system starts, if an
operating system is installed, or that a 19990305 error code is displayed,
indicating that an operating system was not found but the server is otherwise
working correctly. If the server is not working correctly, see Chapter 5, “Solving
problems,” on page 63 for diagnostic information.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v If you must start the server while the cover is removed, make sure that no one is
near the server and that no tools or other objects have been left inside the
server.
v Do not attempt to lift an object that you think is too heavy for you. If you have to
lift a heavy object, observe the following precautions:
– Make sure that you can stand safely without slipping.
– Distribute the weight of the object equally between your feet.
– Use a slow lifting force. Never move suddenly or twist when you lift a heavy
object.
v
v
v
v
v
v
© Copyright IBM Corp. 2005
– To avoid straining the muscles in your back, lift by standing or by pushing up
with your leg muscles.
Make sure that you have an adequate number of properly grounded electrical
outlets for the server, monitor, and other devices.
Back up all important data before you make changes to disk drives.
Have a small flat-blade screwdriver available.
You do not have to turn off the server to install or replace hot-swap power
supplies, hot-swap hard disk drives, hot-swap fans, or hot-plug Universal Serial
Bus (USB) devices.
Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the server, open or close a latch, and so on.
Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points on
hot-swap components.) See the instructions for removing or installing a specific
7
hot-swap component for any additional procedures that you might have to
perform before you remove or install the component.
v When you have to access the inside of the server, you might find it easier to lay
the server on its side.
v You can install a maximum of two IDE devices in the server.
v For a list of supported options for the server, go to http://www.ibm.com/servers/
eserver/serverproven/compat/us/.
System reliability guidelines
To help ensure proper cooling and system reliability, make sure that:
v Each of the drive bays has a drive or an electromagnetic compatibility (EMC)
shield installed in it.
v If the server has redundant power, each of the power-supply bays has a power
supply installed in it.
v There is adequate space around the server to allow the server cooling system to
work properly. Leave approximately 50 mm (2.0 in.) of open space around the
front and rear of the server. Do not place objects in front of the fans. For proper
cooling and airflow, replace the left-side cover before turning on the server.
Operating the server for extended periods of time (more than 30 minutes) with
the left-side cover removed might damage server components.
v You have followed the cabling instructions that come with optional adapters.
v You have replaced a failed fan within 48 hours.
v You have replaced a hot-swap drive within 2 minutes of removal.
v You do not remove the air ducts or air baffles while the server is running.
Operating the server without the air ducts or air baffles might cause the
microprocessor to overheat.
v Microprocessor socket 2 always contains either a microprocessor baffle or a
microprocessor and heat sink.
Working inside the server with the power on
The server supports hot-swap devices and is designed to operate safely while it is
turned on and the cover is removed. Follow these guidelines when you work inside
a server that is turned on:
v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts
before working inside the server; do not wear cuff links while you are working
inside the server.
v Do not allow your necktie or scarf to hang inside the server.
v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
v Remove items from your shirt pocket, such as pens and pencils, that could fall
into the server as you lean over it.
v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,
into the server.
Handling static-sensitive devices
Attention: Static electricity can damage the server and other electronic devices.
To avoid damage, keep static-sensitive devices in their static-protective packages
until you are ready to install them.
8
IBM System x3500 Type 7977: Installation Guide
To reduce the possibility of damage from electrostatic discharge, observe the
following precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v Wear an electrostatic-discharge wrist strap, if one is available.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
metal part of the server for at least 2 seconds. This drains static electricity from
the package and from your body.
v Remove the device from its package and install it directly into the server without
setting down the device. If it is necessary to set down the device, put it back into
its static-protective package. Do not place the device on the server cover or on a
metal surface.
v Take additional care when handling devices during cold weather. Heating reduces
indoor humidity and increases static electricity.
Chapter 2. Installing options
9
Removing the bezel
Important: Before you install optional hardware, make sure that the server is
working correctly. Start the server, and make sure that the operating system starts,
if an operating system is installed, or that a 19990305 error code is displayed,
indicating that an operating system was not found but the server is otherwise
working correctly. If the server is not working correctly, see the Problem
Determination and Service Guide for diagnostic information.
The following illustration shows how to remove the bezel from the server.
Notes:
1. You do not have to remove the left-side cover to remove the bezel from the
server.
2. You must unlock the left-side cover lock to open or remove the bezel.
To remove the bezel, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 7.
2. Using the supplied key, unlock the left-side cover and bezel.
3. Press on the edge of the bezel and rotate the left side of the bezel away from
the server. Rotate the left edge of the bezel out beyond 90°; then, pull the bezel
away from the server.
10
IBM System x3500 Type 7977: Installation Guide
Removing the left-side cover
The following illustration shows how to remove the left-side cover from the server.
Cover release latch
Lock
Left-side cover
To remove the server left-side cover, complete the following steps:
1. Read the safety information that begins on page vii and the guidelines in
“Handling static-sensitive devices” on page 8.
2. Using the supplied key, unlock the left-side cover.
3. Pull the cover-release latch down and rotate the top edge of the cover away
from the server.
Attention: For proper cooling and airflow, replace the cover before turning on
the server. Operating the server for extended periods of time (more than 30
minutes) with the cover removed might damage server components.
4. Remove the left-side cover from the server.
Installing a memory module
The following notes describe the types of dual inline memory modules (DIMMs) that
the server supports and other information that you must consider when installing
DIMMs:
v The server supports 667 MHz, 1.8 V, 240-pin, PC2-5300 single-stacked and
double-staked double-data-rate (DDR) II, fully buffered synchronous dynamic
random-access memory (SDRAM) with error correcting code (ECC) DIMMs.
These DIMMs must be compatible with the latest 5300 SDRAM Fully Buffered
DIMM (FBD) specification. For a list of supported options for the server, go to
http://www.ibm.com/servers/eserver/serverproven/compat/us/.
v When you install additional DIMMs, be sure to install them in pairs. The DIMMs
in each pair must be the same size and type. You can mix compatible DIMMs
from various manufacturers.
v The second pair does not have to contain DIMMs of the same size, speed, type,
and technology as the first pair when the server is operating in a non-mirrored
mode.
Chapter 2. Installing options
11
Branch 0
Branch 1
Channel 2
Channel 4
Channel 1
Channel 3
v Installing additional DIMMs in both memory branches will improve system
performance.
v The server supports memory mirroring (mirroring mode) and online-spare
memory.
– Memory mirroring replicates and stores data on DIMMs within two branches
simultaneously. You must enable memory mirroring through the
Configuration/Setup Utility program (for more information, see the section
about configuring the server in the User’s Guide on the IBM System x
Documentation CD ). To enable memory mirroring in the Configuration/Setup
Utility program, select Devices and I/O Ports → Advanced Chipset Control →
Memory Branch Mode. Use the arrow keys to change the Memory Branch
Mode setting to Mirror; then, save your changes. When you use memory
mirroring, consider the following information:
- The maximum available memory is reduced to 16 GB, instead of the 32 GB
available in non-mirroring mode.
- The minimum memory configuration is four identical DIMMs. You must
install identical pairs of fully buffered, dual-inline memory modules (DIMMs)
in all four DIMM connectors (same size, type, speed, and technology).
These DIMMs must span across both branches and all four channels. For
example, when you install the first four DIMMs, you must install two DIMMs
in branch 0 (one in channel 0 and one in channel 1) and two DIMMs in
branch 1 (one in channel 2 and one in channel 3). See Table 2 for the
DIMM installation sequence.
- When you upgrade the server to eight DIMMs, the DIMMs that are next to
each other (for example, DIMM connector 1 and DIMM connector 4) within
the channels of a branch must be identical in size, type, speed, and
technology. However, the DIMMs in the connectors above or below each
other within the channels of a branch do not have to be identical to each
other (for example, the DIMMs in DIMM connector 1 and DIMM connector
2).
- Both branches operate in dual-channel mode.
The following table shows the DIMM configuration upgrade sequence for
operating in mirroring mode.
Table 2. DIMM upgrade configuration sequence in mirroring mode
Number of DIMMs
DIMM connectors
4
1, 4, 7, 10
8
1, 4, 7, 10, 2, 5, 8, 11
12
1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12
– Online-spare memory disables a failed rank pair of DIMMs from the system
configuration and activates an online-spare rank pair of DIMMs to replace the
failed rank pair of DIMMs. For an online-space pair of DIMMs to be activated,
12
IBM System x3500 Type 7977: Installation Guide
you must enable this feature and have installed an additional rank pair of
DIMMs of the same speed, type, size (or larger), and technology as the failed
pair of DIMMs. You must enable the feature through the Configuration/Setup
Utility program. To enable online-spare memory in the Configuration/Setup
Utility program, select Devices and I/O Ports → Advanced Chipset Control →
Memory Branch Mode. Use the arrow keys to change the setting for Branch 0
Rank Sparing or Branch 1 Rank Sparing to Enabled ; then, save your
changes. For more information, see the section about configuring the server in
the User’s Guide on the IBM System x Documentation CD. When you use
online-spare memory, you must consider the following information:
- You cannot enable online-spare memory while the server is operating in
mirroring mode.
- The minimum memory configuration is two single-rank DIMMs installed in
branch 0, DIMM connector 1 (in channel 0) and connector 4 (in channel 1);
however, online-sparing is not supported with this configuration.
- To support online-sparing in branch 0, you must add a second pair of
DIMMs. The spare pair of DIMMs can be single-rank or double-rank and
must be the same speed, type, size (or larger), and technology as the
failed pair of DIMMs. The spare pair must be installed in branch 0, DIMM
connector 2 (in channel 0) and connector 5 (in channel 1). However, if the
DIMMs are double-rank and you install the spare pair of DIMMs in branch
1, DIMM connector 7 (channel 2) and connector 10 (channel 3) rather than
branch 0, then branch 1 will support online-sparing and branch 0 will not. Branch 0 and branch 1 operate independently.
v The following notes apply when the server operates in non-mirroring mode
(normal mode):
– DIMMs must be installed in matched pairs. If you install a second pair of
DIMMs in DIMM connector 7 and DIMM connector 10, they do not have to be
the same size, speed, type, and technology as the DIMMs in DIMM connector
1 and DIMM connector 4. However, the size, speed, type, and technology of
the DIMMs that you install in DIMM connector 7 and DIMM connector 10 must
match each other.
– The following table shows the DIMM upgrade configuration sequence for
operating in non-mirrored mode (normal mode).
Table 3. 5. DIMM upgrade configuration sequence in non-mirroring mode
Number of DIMMs
DIMM connectors
2
1, 4
4
1, 4, 7, 10
6
1, 4, 7, 10, 2, 5
8
1, 4, 7, 10, 2, 5, 8, 11
10
1, 4, 7, 10, 2, 5, 8, 11, 3, 6
12
1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12
v You do not have to save new configuration information when you install or
remove DIMMs.
v See the User’s Guide on the IBM System x Documentation CD for more
information about memory mirroring and the online spare feature.
Chapter 2. Installing options
13
The following illustration shows how to install DIMMs on the system board.
DIMM4
DIMM3
DIMM 2
DIMM 1
DIMM 6
DIMM 5
DIMM 10
DIMM 7
DIMM 12
DIMM11
DIMM 9
DIMM 8
v Install the DIMMs in the order shown in the following table.
Table 4. DIMM installation sequence
Memory in Non-mirrored mode
Memory in mirrored mode
Number of
DIMMs
Number of
DIMMs
DIMM connectors
DIMM connectors
1
1
4
1, 4, 7, 10
2
1, 4
8
1, 4, 7, 10, 2, 5, 8, 11
4
1, 4, 7, 10
12
1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9,
12
6
1, 4, 7, 10, 2, 5
8
1, 4, 7, 10, 2, 5, 8, 11
10
1, 4, 7, 10, 2, 5, 8, 11, 3, 6
12
1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9,
12
To install DIMMs in the server, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 7.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables.
3. Remove the left-side cover.
Attention: When you handle static-sensitive devices, take precautions to
avoid damage from static electricity. For details about handling these devices,
see “Handling static-sensitive devices” on page 8.
14
IBM System x3500 Type 7977: Installation Guide
Power supply
Release latch
Statement 11:
CAUTION:
The following label indicates sharp edges, corners, or joints nearby.
Statement 17:
CAUTION:
The following label indicates moving parts nearby.
4. Remove the power-supply and power-supply filler from the server by pressing
down on the release latch while pulling out on the plastic handle.
Note: The power-supply, power-supply filler or power supplies must be
removed before attempting to rotate the power-supply cage out of the way.
Chapter 2. Installing options
15
Power-supply
cage assembly
Power-supply
cage handle
5. Lift the power-supply cage handle on the rear of the power supply cage, and
rotate the power-supply cage out of the way until it latches in place. Let the
power-supply cage rest on the rear power-supply structure support bracket.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, open and close the clips gently.
6. Install the DIMMs into DIMM sockets:
a. Open the retaining clip on each end of the DIMM connector.
b. Touch the static-protective package containing the DIMM to any unpainted
metal surface on the server. Then, remove the DIMM from the package.
c. Turn the DIMM so that the DIMM keys align correctly with the slot.
d. Insert the DIMM into the connector.
16
IBM System x3500 Type 7977: Installation Guide
Power supply
support bracket
Power supply
release tab
7. Raise the power-supply cage slightly and press and hold the release tab on the
rear power-supply support bracket; then, lower the power-supply structure into
position. The power-supply cage is not shown in the illustration for clarity.
8. Install the power supply or power supplies in the power-supply cage.
If you have other options to install or remove, do so now. Otherwise, go to
“Completing the installation” on page 31.
Installing redundant power and cooling
You can install a second 835-watt hot-swap power-supply. This upgrade option
includes a hot-swap power supply, two hot-swap fans, a fan structure with an air
duct and a single hot-swap fan installed, and a fan power cable. You must also
purchase a second power cord to connect the power-supply to the power source.
To install the redundant power and cooling option, complete the following steps:
1. Read the safety information that begins on page vii and the guidelines in
“Handling static-sensitive devices” on page 8.
Attention: Static electricity that is released to internal server components
when the server is powered-on might cause the server to halt, which might
result in the loss of data. To avoid this potential problem, always use an
electrostatic-discharge wrist strap or other grounding system when you work
inside the server with the power on.
2. Turn off the server and peripheral devices, and disconnect the power cords
and all external cables. Remove the left-side cover.
3. Remove all adapters.
Chapter 2. Installing options
17
Fan cage assembly
release buttons
Fan cage assembly
4. Remove the fan cage from the server:
a. Press the fan cage assembly release button on each side of the server.
The fan cage assembly rises up slightly when the buttons have been fully
pressed and the fan cage is released.
b. Lift the fan cage assembly out of the server.
5. Install the fan power cable.
Note: The following illustration shows the underside of the fan cage. Fans 3
and 5 are shown at the top of the illustration.
18
IBM System x3500 Type 7977: Installation Guide
12-pin connector
(installed from reverse side)
Fan 5 connector
(installed from
this side)
5
3
Cable clamp
Cable routing
channel
2
Cable clamps
Fan 4 connector
(installed from
this side)
1
4
a. Turn the fan cage assembly over and place it on a flat surface. Position the
fan cage as shown in the illustration.
b. Press the 12-pin power connector on the supplied fan power cable into the
empty hole in the fan cage next to the fan 3 connector. When this
connector is installed, the connector pins should be facing you.
c. Route the shorter of the two lengths of cables to the nearest hole under fan
3 and install the connector in the hole; then, secure the cable in the cable
clamp on the fan cage.
d. Route the longer length of cables through the cable routing channel and
the two cable clamps in the cable routing channel.
e. Install the connector in the hole in the fan cage assembly for fan 4.
6. Turn the fan cage assembly over and install the assembly in the server.
Chapter 2. Installing options
19
Fan air baffle
Hot-swap fan
7. Remove the fan air baffle from the fan cage assembly by pushing in on the tab
on the back of the air baffle; then, push the baffle to the left and lift it out of the
fan cage assembly.
8. Install two hot-swap fans in the empty bays of the fan cage assembly.
Power supply
Release latch
9. Remove the power-supply and power supply filler from the server by pressing
down on the release latch while you pull out.
20
IBM System x3500 Type 7977: Installation Guide
Power-supply
cage assembly
Power-supply
cage handle
10. Lift the power-supply cage handle on the rear of the power-supply cage, and
rotate the power-supply cage out of the way until it latches in place. Let the
power-supply cage rest on the rear power-supply structure support bracket.
11. Install the transition duct on the edge of the DIMM air baffle.
DIMM air baffle
Transition duct
a. Remove the four screws that secure the DIMM air baffle to the
power-supply cage.
Chapter 2. Installing options
21
b. Push the DIMM air baffle toward the rear of the server until the positioning
pins on the DIMM air baffle are clear of the holes in the power-supply cage.
c. Position the transition duct so that the two tabs are directly over the slots
on the side of the DIMM air baffle.
d. Slide the transition duct into the slots until it clicks into place.
12. Reinstall the DIMM air baffle onto the power-supply cage.
Power supply
support bracket
Power supply
release tab
13. Raise the power-supply cage slightly and press and hold the release tab on
the rear power-supply support bracket; then, lower the power-supply structure
into position. The power-supply cage is not shown in the illustration for clarity.
Rear fan assembly
with baffle
22
IBM System x3500 Type 7977: Installation Guide
14. Install the rear fan and fan structure on the chassis.
a. Align the clips on the rear fan assembly with the holes in the chassis.
b. Slide the assembly toward the power-supply cage until it stops.
Rear Fan
Connector
c. Connect the fan power cable to the connector on the system board.
15. Install the adapters.
16. Install the left-side cover.
17. Install the power supplies into the server. Push each power supply until it stops
and clicks into place.
18. Connect one end of each power cord into the connector on the back of each
power supply, and connect the other end of each power cords to a properly
grounded electrical outlet.
19. Make sure that the ac power LED on the top of each power supply is lit,
indicating that the power supply is operating correctly. If the server is turned
on, make sure that the dc power LED on the top of the power supply is lit also.
20. Reconnect the external cables.
If you have other options to install or remove, do so now. Otherwise, go to
“Completing the installation” on page 31.
Installing a hot-swap hard disk drive
The following notes describe the types of hard disk drives that the server supports
and other information that you must consider when installing a hard disk drive:
v The server supports up to eight 1-inch (26 mm) slim-high, 3.5-inch, SAS/SATA
hot-swap hard disk drives in the standard hot-swap bays.
v The hot-swap bays are arranged vertically in the standard hard disk drive cage;
the bay numbers are 0 through 7 (from top to bottom).
Chapter 2. Installing options
23
v For a list of supported options for the server, see http://www.ibm.com/servers/
eserver/serverproven/compat/us/.
v Inspect the drive tray for signs of damage.
v Make sure that the drive is correctly installed in the tray.
v See the documentation for the ServeRAID-8k SAS Controller for instructions for
installing a hard disk drive.
v All hot-swap drives in the server must have the same throughput speed rating;
mixing speed ratings might cause all drives to operate at the lower throughput
speed.
v To minimize the possibility of damage to the hard disk drives when you are
installing them in a rack configuration, install the server in the rack before
installing the hard disk drives.
v You do not have to turn off the server to install hot-swap drives in the hot-swap
drive bays. However, you must turn off the server when performing any steps
that involve installing or removing cables.
v Do not mix SAS and SATA drives in the same array.
v The drive ID for each hot-swap hard disk drive is printed on the bezel.
The following illustration shows how to install a hot-swap hard disk drive.
EMC shield
Hard disk drive
Drive tray
Drive tray handle
(in open position)
To install a hot-swap hard disk drive, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 7.
2. Remove the bezel from the server.
3. Remove the EMC shield from one of the empty hot-swap bays.
4. Make sure that the tray handle is open; then, install the hard disk drive into the
hot-swap bay.
Notes:
1. When you turn on the server, check the hard disk drive status LEDs to verify
that the hard disk drive is operating correctly.
If the amber hard disk drive status LED for a drive is lit continuously, that drive
is faulty and must be replaced. If the green hard disk drive activity LED is
flashing, the drive is being accessed.
2. If the server will be configured for RAID operation through the ServeRAID-8k
SAS Controller controller, you must configure the disk arrays before installing
the operating system. See the ServeRAID™ documentation on the IBM
ServeRAID Support CD for additional information about RAID operation and
complete instructions for using ServeRAID Manager.
24
IBM System x3500 Type 7977: Installation Guide
Installing an additional microprocessor
The following notes describe the type of microprocessor that the server supports
and other information that you must consider when installing a microprocessor:
v For a list of supported options for the server, go to http://www.ibm.com/servers/
eserver/serverproven/compat/us/.
v See the System x3500 Type 7977 User’s Guide on the IBM System x
Documentation CD for details about how to install a microprocessor.
v The server supports Intel Xeon dual core or quad core 1.6 GHz or higher
microprocessors in each socket. If you are installing two microprocessors, they
must be the same cache size and type, and the same clock speed.
v Some models support dual-core processors and quad-core processors. Do not
mix dual-core processors and quad-core processors in the same system. Install
all dual-core or all quad-core processors in the server.
v Read the documentation that comes with the microprocessor to determine
whether you must update the basic input/output system (BIOS) code in the
server. To download the most current level of BIOS code for the server, go to
http://www.ibm.com/support/.
v Obtain an SMP-capable operating system. For a list of supported operating
systems, see http://www.ibm.com/servers/eserver/serverproven/compat/us/.
v You can use the Configuration/Setup Utility program to determine the specific
type of microprocessor in the server.
To install a microprocessor, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 7.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables.
3. Lay the server on its side; then, remove the left-side cover.
Attention: When you handle static-sensitive devices, take precautions to
avoid damage from static electricity. For details about handling these devices,
see “Handling static-sensitive devices” on page 8.
4. Remove the microprocessor air duct from the fan structure. Squeeze the two
tabs on the top of the air duct together and lift the air duct out of the server.
5. Remove the microprocessor baffle and the protective film from the second
microprocessor socket.
Chapter 2. Installing options
25
Heatsink 2
Microprocessor 2
Microprocessor
release lever
Microprocessor 2
VRM
6. Install the VRM.
7. Install the microprocessor:
a. Touch the static-protective package that contains the new microprocessor to
any unpainted metal surface on the server; then, remove the microprocessor
from the package.
b. Release the microprocessor retention latch by pressing down on the end,
moving it to the side, and slowly releasing it to the open (up) position.
Microprocessor
release lever
(fully open)
Microprocessor
bracket frame
c. Open the microprocessor bracket frame by lifting up the tab on the top edge.
Attention: Use the vacuum tool that comes with the replacement part to
install or remove the microprocessor. Dropping the microprocessor can
damage the contacts. Also, contaminants on the microprocessor contacts,
such as oil from your skin, can cause connection failures between the
contacts and the socket.
d. Install the microprocessor by using the vacuum tool and completing the
following steps.
26
IBM System x3500 Type 7977: Installation Guide
Vacuum tool
Microprocessor
Socket
1) Squeeze and hold the bladder of the tool; then, place the suction cup on
the microprocessor and release the bladder.
Note: To maintain proper orientation between the microprocessor and
the microprocessor socket during installation, observe the following
information:
v The microprocessor has two notches that are keyed to two tabs on
the sides of the socket.
v A triangle-shaped indicator on one corner of the microprocessor
points to a 45-degree angle on one corner of the socket.
2) Using the tool, carefully place the microprocessor into the socket.
3) Squeeze the bladder of the tool to release the microprocessor from the
suction cup.
e. Close the microprocessor bracket frame; then, close the microprocessor
retention latch and lock it securely in place.
f. Close the microprocessor-release lever to secure the microprocessor.
8. Open the heat-sink release lever and install a heat sink on the microprocessor
with the thermal grease side down; then, close the release lever.
Attention: Do not touch the thermal grease on the bottom of the heat sink
after you remove the plastic cover. Touching the thermal grease will contaminate
it.
9. Reinstall the microprocessor air duct on the fan cage.
Chapter 2. Installing options
27
If you have other options to install or remove, do so now. Otherwise, go to
“Completing the installation” on page 31.
Installing an adapter
The following notes describe the types of adapters that the server supports and
other information that you must consider when installing an adapter:
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this section. If you must change the
switch or jumper settings on the adapter, follow the instructions that come with
the adapter.
v Avoid touching the components and gold-edge connectors on the adapter.
v PCI slot 6 supports half-length 5.0 V PCI adapters only.
v PCI slot 1 supports half-length 3.3V PCI adapters only.
v PCI slots 2 through 5 support full-length 3.3 V signaling adapters only.
v The PCI configuration:
– Slot 1 is a PCI-Express x8 slot with x4 links, PCI Express 1.0a compliant.
– Slot 2 and 3 are PCI-Express x8 slots with x8 links, PCI Express 1.0a
compliant.
– Slots 4 and 5 are PCI-X 133/64 slots, PCI-X 2.0 compliant.
– Slot 6 is a PCI 33/32 slot, PCI 2.2 compliant.
Note: The ServeRAID-8k SAS Controller overrides the standard functionality of
the integrated SAS/SATA controller with RAID capabilities.
v The system scans PCI slots 1 through 6 to assign system resources. The system
then starts (boots) the system devices in the following order, if you have not
changed the default boot precedence: integrated Ethernet controller,
ServeRAID-8k SAS Controller, and then PCI, PCI-X, and PCI-Express slots.
Note: To change the boot precedence for PCI and PCI-X devices, start the
Configuration/Setup Utility program and select Start Options from the main
menu. See the User’s Guide on the IBM System x Documentation CD for details
about using the Configuration/Setup Utility program.
v The server uses a rotational interrupt technique to configure PCI adapters so that
you can install PCI adapters that do not support sharing of PCI interrupts.
To install an adapter, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 7.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables. Remove the left-side cover.
3. See the documentation that comes with the adapter for any cabling instructions
and information about jumper or switch settings. (It might be easier for you to
route cables before you install the adapter.)
28
IBM System x3500 Type 7977: Installation Guide
Rear adapter
retention bracket
Adapter
Front adapter
retention bracket
4. Open the front and rear adapter retention brackets.
5. Remove the expansion-slot cover.
6. If you are installing a full-length adapter, remove the blue adapter guide (if any)
from the end of the adapter; then, lift the adapter-retention clip on the
adapter-support bracket. Otherwise, continue with the next step.
Adapter guide
7. Press the adapter firmly into the expansion slot, lower the adapter retention
brackets, and make sure that the brackets are closed. To release the rear
adapter retention bracket press up on the retention clip while rotating the
bracket forward.
Attention: Incomplete insertion might cause damage to the system board or
the adapter.
8. Connect any needed cables to the adapter.
Chapter 2. Installing options
29
If you have other options to install or remove, do so now. Otherwise, go to
“Completing the installation” on page 31.
Installing an IBM Remote Supervisor Adapter II SlimLine
An optional IBM Remote Supervisor Adapter II SlimLine can be installed only in its
dedicated connector on the system board. See the illustration on page 22 for the
location of the connector on the system board. The Remote Supervisor Adapter II
SlimLine is not cabled to the system board.
To install a Remote Supervisor Adapter II SlimLine, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 7.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables.
3. Remove the left-side cover.
4. Carefully lay the server on its right side and remove the left side cover.
Adapter retention bracket
Remote Supervisor Adapter II
SlimLine retention tab
Remote Supervisor Adapter II SlimLine
5. Open the rear adapter retention bracket and install the Remote Supervisor
Adapter II SlimLine retention tab that comes with the adapter on the bracket by
clipping it onto the adapter retention bracket.
30
IBM System x3500 Type 7977: Installation Guide
Remote Supervisor II
SlimLine adapter
Remote Supervisor II
SlimLine adapter retainer clip
Remote Supervisor II
SlimLine adapter support bracket
6. Carefully grasp the Remote Supervisor Adapter II SlimLine by its top edge or
upper corners, and align it with the Remote Supervisor Adapter II SlimLine
guide and the connector on the system board.
Attention: Incomplete insertion might cause damage to the system board or
the adapter.
7. Press the Remote Supervisor Adapter II SlimLine firmly into the connector and
under the retention clip on the Remote Supervisor Adapter II SlimLine support
bracket.
8. Close the rear adapter retention bracket.
If you have other options to install or remove, do so now. Otherwise, go to
“Completing the installation.”
Completing the installation
To complete the installation, complete the following steps:
1. Install the bezel:
a. Align the tabs on the left-side of the bezel with the slots on the server
chassis.
b. Insert the tabs into the slots and close the bezel.
2. Install the left-side cover.
Chapter 2. Installing options
31
Cover release latch
Lock
Left-side cover
a. Position the left-side cover so that the handle is at the top.
b. Place the bottom edge of the cover onto the bottom edge of the server.
c. Rotate the top edge of left-side cover toward the server; then, press down
on the cover until it clicks into place.
d. Using the supplied key, lock the left-side cover and bezel.
3. Connect the cables and power cords. See “Connecting the cables” for more
information.
Connecting the cables
Notes:
1. Turn off the server before connecting any cables to or disconnecting any cables
from the server or hot-plug adapter.
2. For additional cabling instructions, see the User’s Guide on the IBM System x
Documentation CD and the documentation that comes with the optional devices.
It might be easier for you to route any cables before you install certain optional
devices.
3. Cable identifiers are printed on the cables that come with the server and
optional devices. Use these identifiers to connect the cables to the correct
connectors.
The following illustration shows the location of the input and output connectors on
the rear of the server.
Note: There are two USB connectors located on the front of the server. (See “Front
view” on page 35 for the location of these two USB connectors.)
32
IBM System x3500 Type 7977: Installation Guide
Power cord
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
Ethernet 10/100/1000
USB 3
Ethernet 10/100/1000
RJ-45
Serial 2
(COM 2)
Chapter 2. Installing options
33
Updating the server configuration
When you start the server for the first time after you add or remove an internal
option or external device, you might receive a message that the configuration has
changed. The Configuration/Setup Utility program starts automatically so that you
can save the new configuration settings. For more information, see the section
about configuring the server in the User’s Guide on the IBM System x
Documentation CD.
Some options have device drivers that you must install. See the documentation that
comes with each option for information about installing device drivers.
The server comes with at least one microprocessor. If more than one
microprocessor is installed, the server can operate as a symmetric multiprocessing
(SMP) server. You might have to upgrade the operating system to support SMP. For
more information, see the section about using the ServerGuide Setup and
Installation CD in the User’s Guide and the operating-system documentation.
If the server has an optional RAID adapter and you have installed or removed a
hard disk drive, see the documentation that comes with the RAID adapter for
information about reconfiguring the disk arrays.
If you have installed a Remote Supervisor Adapter II SlimLine to manage the server
remotely, see the Remote Supervisor Adapter II SlimLine User’s Guide, which
comes with the option, for information about setting up, configuring, and using the
option.
For information about configuring the integrated Gigabit Ethernet controller, see the
User’s Guide.
34
IBM System x3500 Type 7977: Installation Guide
Chapter 3. Server controls, connectors, LEDs, and power
This chapter describes the controls and light-emitting diodes (LEDs) and how to
turn the server on and off.
Front view
The following illustration shows the controls and LEDs on the front of the server.
Note: The front bezel door is not shown so that the drive bays are visible.
System power LED
Power-control button
Hard disk drive activity LED
System locator LED
System-information LED
System-error LED
USB 2
USB 1
DVD drive
activity LED
(green)
DVD-eject button
Hard disk
drive status
LED (amber)
Hard disk
drive activity
LED (green)
System Power LED: When this LED is lit and not flashing, it indicates that the
server is turned on. When this LED is flashing, it indicates that the server is turned
off and is still connected to an ac power source. When this LED is off, it indicates
that ac power is not present, or the power supply or the LED itself has failed. A
power LED is also on the rear of the server.
Power-control button: Press this button to turn the server on and off manually. A
power-control-button shield comes with the server. You can install this disk-shaped
shield to prevent the server from being turned off accidentally.
Hard disk drive activity LED: When this LED is flashing, it indicates that a hard
disk drive is in use.
System locator LED: Use this LED to visually locate the server among other
servers. You can use IBM Director to light this LED remotely.
© Copyright IBM Corp. 2005
35
System-information LED: When this amber LED is on, the server power supplies
are nonredundant, or some other noncritical event has occurred. The event is
recorded in the error log. Check the light path diagnostic panel for more information
(see the Problem Determination and Service Guide on the IBM System x
Documentation CD).
System-error LED: When this amber LED is lit, it indicates that a system error has
occurred. Use the diagnostic LED panel and the system service label on the inside
of the left-side cover to further isolate the error. See the Problem Determination and
Service Guide on the IBM System x Documentation CD for additional information.
USB 2 connector: Connect a USB device to this connector.
USB 1 connector: Connect a USB device to this connector.
DVD-eject button: Press this button to release a CD or DVD from the DVD drive.
Hard disk drive status LED: When this LED is lit, it indicates that the associated
hard disk drive has failed. If an optional RAID adapter is installed in the server and
the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED
flashes rapidly (three flashes per second), the controller is identifying the drive.
Hard disk drive activity LED: When this LED is flashing, it indicates that the drive
is in use.
DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in
use.
36
IBM System x3500 Type 7977: Installation Guide
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Power cord
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
Ethernet 10/100/1000
USB 3
Ethernet 10/100/1000
RJ-45
Serial 2
(COM 2)
Power-cord connector: Connect the power cord to this connector.
Mouse connector: Connect a mouse or other PS/2 device to this connector.
Keyboard connector: Connect a PS/2 keyboard to this connector.
Serial 1(COM 1) connector: Connect a 9-pin serial device to this connector.
Parallel connector: Connect a parallel device to this connector.
Video connector: Connect a monitor to this connector.
USB 4 connector: Connect a USB device to this connector.
Ethernet connector: Use this connector to connect the server to a network.
USB 3 connector: Connect a USB device to this connector.
Ethernet connector: Use this connector to connect the server to a network.
RJ-45 connector: Use this connector to connect the optional Remote Supervisor
Adapter II SlimLine to a network.
Serial 2 (COM 2) connector: Connect a 9-pin serial device to this connector or
using the Configuration/Setup Utility program you can configure this port for use by
the system management.
Chapter 3. Server controls, connectors, LEDs, and power
37
Note: When this connector is configured for use with the system management, do
not connect any other 9-pin serial devices to this connector.
38
IBM System x3500 Type 7977: Installation Guide
Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic except for the service processor is
shut down; however, the server can respond to requests from the service processor
(also called the baseboard management controller), such as a remote request to
turn on the server. The power-on LED flashes to indicate that the server is
connected to ac power but is not turned on.
Turning on the server
Approximately 20 seconds after the server is connected to ac power, the
power-control button becomes active, one or more fans might start running, and you
can turn on the server and start the operating system by pressing the power-control
button.
The server can also be turned on in any of the following ways:
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If the server is connected to an Advanced System Management interconnect
network that contains at least one server with an optional Remote Supervisor
Adapter II SlimLine installed, the server can be turned on from the Remote
Supervisor Adapter user interface.
v If your operating system supports the systems-management software for an
optional Remote Supervisor Adapter II SlimLine, the systems-management
software can turn on the server.
v If your operating system supports the Wake on LAN® feature, the Wake on LAN
feature can turn on the server.
Note: When 4 GB or more of memory (physical or logical) is installed, some
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system resources
depends on the operating system, the configuration of the server, and the
configured PCI options.
Chapter 3. Server controls, connectors, LEDs, and power
39
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to requests from the service processor, such as a remote request to turn
on the server. While the server remains connected to ac power, one or more fans
might continue to run. To remove all power from the server, you must disconnect it
from the power source.
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
The server can be turned off in any of the following ways:
v You can turn off the server from the operating system, if your operating system
supports this feature. After an orderly shutdown of the operating system, the
server will be turned off automatically.
v You can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if your operating system supports this
feature.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v If the server is connected to an Advanced System Management interconnect
network that contains at least one server with an optional Remote Supervisor
Adapter II SlimLine installed, the server can be turned off from the Remote
Supervisor Adapter II SlimLine user interface.
v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the
server can be turned off from the Remote Supervisor Adapter II SlimLine user
interface.
v The integrated system management processor can turn off the server as an
automatic response to a critical system failure.
v You can turn off the server through a request from the service processor.
40
IBM System x3500 Type 7977: Installation Guide
Chapter 4. Configuring the server
The ServerGuide Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of the server to configure basic hardware features and
to simplify the operating-system installation. (See “Using the ServerGuide Setup
and Installation CD” for more information.)
In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:
v Configuration/Setup Utility program
v Integrated System Management Firmware Update Utility program
v Baseboard management controller utility programs
v RAID configuration programs
– Use the IBM ServeRAID Configuration Utility program or ServeRAID Manager
to configure an array of hot-swap SAS or hot-swap SATA hard disk drives. For
information about using these programs, see “Configuring hot-swap SAS or
hot-swap SATA RAID” on page 54.
– Adaptec RAID Configuration Utility program
– ServeRAID Manager
v Boot Menu program
v Broadcom Gigabit Ethernet Utility program
For more information about these programs, see “Configuring the server” in the
User’s Guide on the IBM System x Documentation CD.
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD provides state-of-the-art programs to
detect the server model and installed hardware options, configure the server
hardware, provide device drivers, and help you install the operating system. For
information about the supported operating-system versions, see the label on the
CD. If the ServerGuide Setup and Installation CD did not come with the server, you
can download the latest version from http://www.ibm.com/pc/qtechinfo/MIGR4ZKPPT.html.
To start the ServerGuide Setup and Installation CD, complete the following steps:
1. Insert the CD, and restart the server. If the CD does not start, see “ServerGuide
problems” on page 66.
2. Follow the instructions on the screen to:
a. Select your language.
b. Select your keyboard layout and country.
c. View the overview to learn about ServerGuide features.
d. View the readme file to review installation tips about your operating system
and adapter.
e. Start the setup and hardware configuration programs.
f. Start the operating-system installation. You will need your operating-system
CD.
© Copyright IBM Corp. 2005
41
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS. You can use it to:
v Change interrupt request (IRQ) settings
v Change the startup drive sequence
v Configure serial-port assignments
v Enable USB keyboard and mouse support
v Resolve configuration conflicts
v Set the date and time
v Set passwords and security settings
To start the Configuration/Setup Utility program, complete the following steps:
1. Turn on the server.
2. When the message Press F1 for Configuration/Setup appears, press F1. If
an administrator password has been set, you must type the administrator
password to access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
Using the Integrated System Management Firmware Update Utility
program
To update the firmware for the integrated system management processor (ISMP),
go to http://www.ibm.com/support/, click Downloads and drivers, and download the
Integrated System Management Firmware Update Utility program for your server.
Run the utility program to create a diskette that you can use to update the firmware.
The utility program updates the integrated system management firmware only and
does not affect any device drivers.
To
1.
2.
3.
update the firmware, complete the following steps:
Turn off the server.
Insert the diskette into the diskette drive.
Turn on the server. If the server does not start from the diskette, use the
Configuration/Setup Utility program to configure the diskette drive as a startup
device. (For more information, see the information about Configuration/Setup
Utility start options in the User’s Guide.) Then, start again at step 1 of this
procedure.
4. From the main menu, select Update System Management Firmware and
press Enter.
5. Follow the instructions on the screen to complete the update.
If there is an error in updating the firmware, try installing the firmware again.
Using the baseboard management controller
The baseboard management controller provides environmental monitoring for the
server. If environmental conditions exceed thresholds or if system components fail,
the baseboard management controller lights LEDs to help you diagnose the
problem and also records the error in the System Event/Error log.
The baseboard management controller also provides the following remote server
management capabilities through the OSA SMBridge management utility program:
42
IBM System x3500 Type 7977: Installation Guide
v Command-line interface (IPMI Shell)
The command-line interface provides direct access to server management
functions through the IPMI protocol. Use the command-line interface to issue
commands to control the server power, view system information, and identify the
server. You can also save one or more commands as a text file and run the file
as a script.
v Serial over LAN
Establish a Serial over LAN (SOL) connection to manage servers from a remote
location. You can remotely view and change the BIOS settings, restart the server,
identify the server, and perform other management functions. Any standard Telnet
client application can access the SOL connection.
Enabling and configuring SOL using the OSA SMBridge management
utility program
To enable and configure the server for SOL by using the OSA SMBridge
management utility program, you must update and configure the BIOS code; update
and configure the baseboard management controller (BMC) firmware; update and
configure the Ethernet controller firmware; and enable the operating system for an
SOL connection.
BIOS update and configuration
Complete the following steps to update and configure the BIOS code to enable
SOL:
1. Update the BIOS code:
a. Download the latest version of the BIOS code from http://www.ibm.com/
support/.
b. Update the BIOS code, following the instructions that come with the update
file that you downloaded.
2. Update the BMC firmware:
a. Download the latest version of the BMC firmware from http://www.ibm.com/
support/.
b. Update the BMC firmware, following the instructions that come with the
update file that you downloaded.
3. Configure the BIOS settings:
a. Restart the server and press F1 when prompted to start the
Configuration/Setup Utility program.
b. Select Devices and I/O Ports; then, make sure that the values are set as
follows:
v Serial Port A: Auto-configure
v Serial Port B: Auto-configure
c. Select Remote Console Redirection; then, make sure that the values are
set as follows:
v Remote Console Active: Enabled
v Remote Console COM Port: COM 2
v Remote Console Baud Rate: 19200 or higher
v Remote Console Data Bits: 8
v Remote Console Parity: None
v Remote Console Stop Bits: 1
v Remote Console Text Emulation: ANSI
Chapter 4. Configuring the server
43
v Remote Console Keyboard Emulation: ANSI
v Remote Console Active After Boot: Enabled
v Remote Console Flow Control: Hardware
d. Press Esc twice to exit the Remote Console Redirection and Devices and
I/O Ports sections of the Configuration/Setup Utility program.
e. Select Advanced Setup; then, select Baseboard Management Controller
(BMC) Settings.
f. Set BMC Serial Port Access Mode to Dedicated.
g. Press Esc twice to exit the Baseboard Management Controller (BMC)
Settings and Advanced Setup sections of the Configuration/Setup Utility
program.
h. Select Save Settings; then, press Enter.
i. Press Enter to confirm.
j. Select Exit Setup; then, press Enter.
k. Make sure that Yes, exit the Setup Utility is selected; then, press Enter.
Linux configuration
For SOL operation on the server, you must configure the Linux® operating system to
expose the Linux initialization (booting) process. This enables users to log in to the
Linux console through an SOL session and directs Linux output to the serial
console. See the documentation for your specific Linux operating-system type for
information and instructions.
Use one of the following procedures to enable SOL sessions for your Linux
operating system. You must be logged in as a root user to perform these
procedures.
Red Hat Enterprise Linux ES 2.1 configuration:
Note: This procedure is based on a default installation of Red Hat Enterprise Linux
ES 2.1. The file names, structures, and commands might be different for other
versions of Red Hat Linux.
Complete the following steps to configure the general Linux parameters for SOL
operation when using the Red Hat Enterprise Linux ES 2.1 operating system.
Note: Hardware flow control prevents character loss during communication over a
serial connection. You must enable it when using a Linux operating system.
1. Add the following line to the end of the # Run gettys in standard runlevels
section of the /etc/inittab file. This enables hardware flow control and enables
users to log in through the SOL console.
7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102
2. Add the following line at the bottom of the /etc/securetty file to enable a user to
log in as the root user through the SOL console:
ttyS0
LILO configuration: If you are using LILO, complete the following steps:
1. Complete the following steps to modify the /etc/lilo.conf file:
a. Add the following text to the end of the first default=linux line
-Monitor
b. Comment out the map=/boot/map line by adding a # at the beginning of this
line.
44
IBM System x3500 Type 7977: Installation Guide
c. Comment out the message=/boot/message line by adding a # at the beginning
of this line.
d. Add the following line before the first image= line:
# This will allow you to only Monitor the OS boot via SOL
e. Add the following text to the end of the first label=linux line:
-Monitor
f. Add the following line to the first image= section. This enables SOL.
append="console=ttyS0,19200n8 console=tty1"
g. Add the following lines between the two image= sections:
# This will allow you to Interact with the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Interact
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=tty1 console=ttyS0,19200n8 "
The following examples show the original content of the /etc/lilo.conf file and the
content of this file after modification.
Original /etc/lilo.conf contents
prompt
timeout=50
default=linux
boot=/dev/hda
map=/boot/map
install=/boot/boot.b
message=/boot/message
linear
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
image=/boot/vmlinuz-2.4.9-e.12
label=linux-up
initrd=/boot/initrd-2.4.9-e.12.img
read-only
root=/dev/hda6
Chapter 4. Configuring the server
45
Modified /etc/lilo.conf contents
prompt
timeout=50
default=linux-Monitor
boot=/dev/hda
#map=/boot/map
install=/boot/boot.b
#message=/boot/message
linear
# This will allow you to only Monitor the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Monitor
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=ttyS0,19200n8 console=tty1"
# This will allow you to Interact with the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Interact
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=tty1 console=ttyS0,19200n8 "
image=/boot/vmlinuz-2.4.9-e.12
label=linux-up
initrd=/boot/initrd-2.4.9-e.12.img
read-only
root=/dev/hda6
2. Run the lilo command to store and activate the LILO configuration.
When the Linux operating system starts, a LILO boot: prompt is displayed instead
of the graphical user interface. Press Tab at this prompt to install all of the boot
options that are listed. To load the operating system in interactive mode, type
linux-Interact and then press Enter.
GRUB configuration: If you are using GRUB, complete the following steps to
modify the /boot/grub/grub.conf file:
1. Comment out the splashimage= line by adding a # at the beginning of this line.
2. Add the following line before the first title= line:
# This will allow you to only Monitor the OS boot via SOL
3. Append the following text to the first title= line:
SOL Monitor
4. Append the following text to the kernel/ line of the first title= section:
console=ttyS0,19200 console=tty1
5. Add the following five lines between the two title= sections:
# This will allow you to Interact with the OS boot via SOL
title Red Hat Linux (2.4.9-e.12smp) SOL Interactive
root (hd0,0)
46
IBM System x3500 Type 7977: Installation Guide
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1
console=ttyS0,19200
initrd /initrd-2.4.9-e.12smp.img
Note: The entry that begins with kernel /vmlinuz is shown with a line break after
console=tty1. In your file, the entire entry must all be on one line.
The following examples show the original content of the /boot/grub/grub.conf file
and the content of this file after modification.
Original /boot/grub/grub.conf contents
#grub.conf generated by anaconda
#
# Note that you do not have to rerun grub after making changes to this file
# NOTICE:
You have a /boot partition.
This means that
#
all kernel and initrd paths are relative to /boot/, eg.
#
root (hd0,0)
#
kernel /vmlinuz-version ro root=/dev/hda6
#
initrd /initrd-version.img
#boot=/dev/hda
default=0
timeout=10
splashimage=(hd0,0)/grub/splash.xpm.gz
title Red Hat Enterprise Linux ES (2.4.9-e.12smp)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6
initrd /initrd-2.4.9-e.12smp.img
title Red Hat Enterprise Linux ES-up (2.4.9-e.12)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6
initrd /initrd-2.4.9-e.12.img
Chapter 4. Configuring the server
47
Modified /boot/grub/grub.conf contents
#grub.conf generated by anaconda
#
# Note that you do not have to rerun grub after making changes to this file
# NOTICE:
You have a /boot partition.
This means that
#
all kernel and initrd paths are relative to /boot/, eg.
#
root (hd0,0)
#
kernel /vmlinuz-version ro root=/dev/hda6
#
initrd /initrd-version.img
#boot=/dev/hda
default=0
timeout=10
# splashimage=(hd0,0)/grub/splash.xpm.gz
# This will allow you to only Monitor the OS boot via SOL
title Red Hat Enterprise Linux ES (2.4.9-e.12smp) SOL Monitor
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=ttyS0,19200 console=tty1
initrd /initrd-2.4.9-e.12smp.img
# This will allow you to Interact with the OS boot via SOL
title Red Hat Linux (2.4.9-e.12smp) SOL Interactive
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200
initrd /initrd-2.4.9-e.12smp.img
title Red Hat Enterprise Linux ES-up (2.4.9-e.12)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6
initrd /initrd-2.4.9-e.12.img
You must restart the Linux operating system after completing these procedures for
the changes to take effect and to enable SOL.
SUSE SLES 8.0 configuration:
Note: This procedure is based on a default installation of SUSE Linux Enterprise
Server (SLES) 8.0. The file names, structures, and commands might be different for
other versions of SUSE LINUX.
Complete the following steps to configure the general Linux parameters for SOL
operation when using the SLES 8.0 operating system.
Note: Hardware flow control prevents character loss during communication over a
serial connection. You must enable it when using a Linux operating system.
1. Add the following line to the end of the # getty-programs for the normal
runlevels section of the /etc/inittab file. This enables hardware flow control and
enables users to log in through the SOL console.
7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102
2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to
enable a user to log in as the root user through the SOL console:
ttyS0
3. Complete the following steps to modify the /boot/grub/menu.lst file:
48
IBM System x3500 Type 7977: Installation Guide
a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu.
b. Add the following line before the first title line:
# This will allow you to only Monitor the OS boot via SOL
c. Append the following text to the first title line:
SOL Monitor
d. Append the following text to the kernel line of the first title section:
console=ttyS0,19200 console=tty1
e. Add the following four lines between the first two title sections:
# This will allow you to Interact with the OS boot via SOL
title linux SOL Interactive
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791
console=tty1 console=ttyS0,19200
initrd (hd0,1)/boot/initrd
The following examples show the original content of the /boot/grub/menu.lst
file and the content of this file after modification.
Original /boot/grub/menu.lst contents
Notes
gfxmanu (hd0,1)/boot/message
color white/blue black/light-gray
default 0
timeout 8
title linux
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791
initrd (hd0,1)/boot/initrd
title floppy
root
chainloader +1
title failsafe
kernal (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp
disableapic maxcpus=0 3
1
1
initrd (hd0,1)/boot/initrd.shipped
Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.
Modified /boot/grub/menu.lst contents
Notes
#gfxmanu (hd0,1)/boot/message
color white/blue black/light-gray
default 0
timeout 8
# This will allow you to only Monitor the OS boot via SOL
title linux SOL Monitor
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=ttyS1,19200
console=tty1
initrd (hd0,1)/boot/initrd
# This will allow you to Interact with the OS boot via SOL
title linux SOL Interactive
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200
initrd (hd0,1)/boot/initrd
title floppy
1
Chapter 4. Configuring the server
49
Modified /boot/grub/menu.lst contents
root
chainloader +1
title failsafe
kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp
disableapic maxcpus=0 3
Notes
1
initrd (hd0,1)/boot/initrd.shipped
Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.
You must restart the Linux operating system after completing these procedures for
the changes to take effect and to enable SOL.
Microsoft Windows 2003 Standard Edition configuration
Note: This procedure is based on a default installation of the Microsoft Windows
2003 operating system.
Complete the following steps to configure the Windows 2003 operating system for
SOL operation. You must be logged in as a user with administrator access to
perform this procedure.
1. Complete the following steps to determine which boot entry ID to modify:
a. Type bootcfg at a Windows command prompt; then, press Enter to display
the current boot options for your server.
b. In the Boot Entries section, locate the boot entry ID for the section with an
OS friendly name of Windows Server 2003, Standard. Write down the boot
entry ID for use in the next step.
2. To enable the Microsoft Windows Emergency Management System (EMS), at a
Windows command prompt, type
bootcfg /EMS ON /PORT COM1 /BAUD 19200 /ID boot_id
where boot_id is the boot entry ID from step 1b; then, press Enter.
3. Complete the following steps to verify that the EMS console is redirected to the
COM2 serial port:
a. Type bootcfg at a Windows command prompt; then, press Enter to display
the current boot options for your server.
b. Verify the following changes to the bootcfg settings:
v In the Boot Loader Settings section, make sure that redirect is set to
COM2 and that redirectbaudrate is set to 19200.
v In the Boot Entries section, make sure that the OS Load Options: line
has /redirect appended to the end of it.
The following examples show the original bootcfg program output and the output
after modification.
50
IBM System x3500 Type 7977: Installation Guide
Original bootcfg program output
Boot Loader Settings
---------------------------timeout: 30
default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
Boot Entries
---------------Boot entry ID: 1
OS Friendly Name: Windows Server 2003, Standard
Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
OS Load Options: /fastdetect
Modified bootcfg program output
Boot Loader Settings
---------------------------timeout: 30
default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
redirect: COM1
redirectbaudrate: 19200
Boot Entries
---------------Boot entry ID: 1
OS Friendly Name: Windows Server 2003, Standard
Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
OS Load Options: /fastdetect /redirect
You must restart the Windows 2003 operating system after completing this
procedure for the changes to take effect and to enable SOL.
Installing the OSA SMBridge management utility program
Complete the following steps to install the OSA SMBridge management utility
program on a server running a Windows operating system:
1. Go to http://www.ibm.com/support/ and download the utility program and create
the OSA BMC Management Utility CD.
2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield
wizard starts, and a window similar to that shown in the following illustration
opens.
Chapter 4. Configuring the server
51
3. Follow the prompts to complete the installation.
The installation program prompts you for a TCP/IP port number and an IP
address. Specify an IP address, if you want to limit the connection requests that
will be accepted by the utility program. To accept connections from any server,
type INADDR_ANY as the IP address. Also specify the port number that the utility
program will use. These values will be recorded in the smbridge.cfg file for the
automatic startup of the utility program.
Complete the following steps to install the OSA SMBridge management utility
program on a server running a Linux operating system. You must be logged in as a
root user to perform these procedures.
1. Go to http://www.ibm.com/support/ and download the utility program and create
the OSA BMC Management Utility CD.
2. Insert the OSA BMC Management Utility CD into the drive.
3. Type mount/mnt/cdrom.
4. Locate the directory where the installation RPM package is located and type
cd/mnt/cdrom.
5. Type the following command to run the RPM package and start the installation:
rpm -ivh smbridge-2.0-XX.rpm
6. Follow the prompts to complete the installation. When the installation is
complete, the utility copies files to the following directories:
/etc/init.d/SMBridge
/etc/smbridge.cfg
/usr/sbin/smbriged
/var/log/smbridge/Liscense.txt
/var/log/smbridge/Readme.txt
The utility starts automatically when the server is started. You can also locate the
/ect/init.d directory to start the utility and use the following commands to manage
the utility:
52
IBM System x3500 Type 7977: Installation Guide
smbridge
smbridge
smbridge
smbridge
status
start
stop
restart
Using the baseboard management controller utility programs
Use the baseboard management controller utility programs to configure the
baseboard management controller, download firmware updates and SDR/FRU
updates, and remotely manage a network.
Using the baseboard management controller configuration utility
program
Use the baseboard management controller configuration utility program to view or
change the baseboard management controller configuration settings. You can also
use the utility program to save the configuration to a file for use on multiple servers.
Complete the following steps to start the baseboard management controller
configuration utility program:
1. Insert the configuration utility diskette into the diskette drive and restart the
server.
2. From a command-line prompt, type bmc_cfg and press Enter.
3. Follow the instructions on the screen.
Using the baseboard management controller firmware update
utility program
Use the baseboard management controller firmware update utility disk to update the
baseboard management controller firmware and SDR/FRU data. The firmware
update utility updates the baseboard management controller firmware and
SDR/FRU data only and does not affect any device drivers.
Note: To ensure proper server operation, be sure to update the server baseboard
management controller firmware before updating the BIOS code.
To update the firmware, if the Linux or Windows operating-system update package
is available from the World Wide Web and you have obtained the applicable update
package, follow the instructions that come with the update package.
Using the OSA SMBridge management utility program
Use the OSA SMBridge management utility program to remotely manage and
configure a network. The utility program provides the following remote management
capabilities:
v CLI (command-line interface) mode
Use CLI mode to remotely perform power-management and system identification
control functions over a LAN or serial port interface from a command-line
interface. Use CLI mode also to remotely view the System Event/Error log.
Use the following commands in CLI mode:
– identify
Control the system-locator LED on the front of the server.
– power
Turn the server on and off remotely.
– sel
Perform operations with the BMC System Event Log.
Chapter 4. Configuring the server
53
– sysinfo
Display general system information that is related to the server and the
baseboard management controller.
v Serial over LAN
Use the Serial over LAN capability to remotely perform control and management
functions over a Serial over LAN (SOL) network. You can also use SOL to
remotely view and change the server BIOS settings.
At a command prompt, type Telnet localhost 623 to access the SOL network.
Type help at the smbridge> prompt for more information.
Use the following commands in an SOL session:
– connect
Connect to the LAN. Type connect -ip ip_address -u username -p
password.
– identify
Control the system-locator LED on the front of the server.
– power
Turn the server on and off remotely.
– reboot
Force the server to restart.
– sel get
Display the System Event/Error log.
– sol
Configure the SOL function.
– sysinfo
Display system information that is related to the server and the globally
unique identifier (GUID).
Using the ServeRAID configuration programs
The ServeRAID-8k SAS Controller enables you to configure multiple physical SAS
hard disk drives to operate as logical drives in a disk array. The server comes with
a CD containing the ServeRAID Manager program, which you can use to configure
the ServeRAID-8k SAS Controller. For information about these programs, see the
User’s Guide on the IBM System x Documentation CD. If your server comes with
an operating system installed, such as Microsoft Windows 2000 Datacenter Server,
see the software documentation that comes with the server for configuration
information.
Configuring hot-swap SAS or hot-swap SATA RAID
Use the IBM ServeRAID Configuration Utility program or ServeRAID Manager to
configure and manage hot-swap SAS or hot-swap SATA redundant array of
independent disks (RAID). Be sure to use these programs as described in this
document.
v Use the IBM ServeRAID Configuration Utility program to:
– Perform a low-level format on a hard disk drive
– View or change IDs for some attached devices
– Set protocol parameters on hard disk drives
v Use ServeRAID Manager to:
– Configure arrays
54
IBM System x3500 Type 7977: Installation Guide
– View the RAID configuration and associated devices
– Monitor operation of the RAID controller
Consider the following information when using the IBM ServeRAID Configuration
Utility program or ServeRAID Manager to configure and manage arrays:
v The ServeRAID-8k-l SAS controller that comes with the server supports only
RAID level-0 and RAID level-1. Servers that come with eight 3.5-inch hot-swap
SAS drives also support RAID level-10. You can replace the ServeRAID-8k-l SAS
controller with a ServeRAID-8k SAS controller that supports additional RAID
levels.
v Hard disk drive capacities affect how you create arrays. The drives in an array
can have different capacities, but the ServeRAID controller treats them as if they
all have the capacity of the smallest hard disk drive.
v To help ensure signal quality, do not mix drives with different speeds and data
rates.
v Do not include SAS and SATA drives in the same array.
v To update the firmware and BIOS code for an optional ServeRAID controller, you
must use the IBM ServeRAID Support CD that comes with the ServeRAID
option.
Using the IBM ServeRAID Configuration Utility program
Use the IBM ServeRAID Configuration Utility program to perform the following
tasks:
v Configure a redundant array of independent disks (RAID) array
v View or change the RAID configuration and associated devices
Starting the IBM ServeRAID Configuration Utility program
To start the IBM ServeRAID Configuration Utility program, complete the following
steps:
1. Turn on the server.
2. When the prompt <<< Press <CTRL><A> for IBM ServeRAID Configuration
Utility! >>> appears, press Ctrl+A.
3. To select a choice from the menu, use the arrow keys.
4. Use the arrow keys to select the channel for which you want to change settings.
5. To change the settings of the selected items, follow the instructions on the
screen. Be sure to press Enter to save your changes.
IBM ServeRAID Configuration Utility menu choices
The following choices are on the IBM ServeRAID Configuration Utility menu:
v Array Configuration Utility
Select this choice to create, manage, or delete arrays, or to initialize drives.
v SerialSelect Utility
Select this choice to configure the controller interface definitions or to configure
the physical transfer and SAS address of the selected drive.
v Disk Utilities
Select this choice to format a disk or verify the disk media. Select a device from
the list and read the instructions on the screen carefully before making a
selection.
Chapter 4. Configuring the server
55
Using ServeRAID Manager
Use ServeRAID Manager, which is on the IBM ServeRAID Manager Application CD,
to perform the following tasks:
v Configure a redundant array of independent disks (RAID) array
v Erase all data from a hard disk drive and return the disk to the factory-default
settings
v View the RAID configuration and associated devices
v Monitor the operation of the RAID controller
To perform some tasks, you can run ServeRAID Manager as an installed program.
However, to configure the RAID controller and perform an initial RAID configuration
on the server, you must run ServeRAID Manager in Startable CD mode, as
described in the instructions in this section.
See the ServeRAID documentation on the IBM ServeRAID Support CD for
additional information about RAID technology and instructions for using ServeRAID
Manager to configure the RAID controller. Additional information about ServeRAID
Manager is also available from the Help menu. For information about a specific
object in the ServeRAID Manager tree, select the object and click Actions --> Hints
and tips.
Configuring the RAID controller
By running ServeRAID Manager in Startable CD mode, you can configure the RAID
controller before you install the operating system. The information in this section
assumes that you are running ServeRAID Manager in Startable CD mode.
To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert
the CD into the CD-RW/DVD drive. If ServeRAID Manager detects an unconfigured
controller and ready drives, the Configuration wizard starts.
In the Configuration wizard, you can select express configuration or custom
configuration. Express configuration automatically configures the controller by
grouping the first two physical drives in the ServeRAID Manager tree into an array
and creating a RAID level-1 logical drive. If you select custom configuration, you
can select the physical drives that you want to group into an array and create a
hot-spare drive.
Using express configuration: To use express configuration, complete the
following steps:
1. In the ServeRAID Manager tree, click the controller.
2. Click Express configuration.
3. Click Next.
4. In the “Configuration summary” window, review the information. To change the
configuration, click Modify arrays.
5. Click Apply; when you are asked whether you want to apply the new
configuration, click Yes. The configuration is saved in the controller and in the
physical drives.
6. Exit from ServeRAID Manager and remove the CD from the CD-RW/DVD drive.
7. Restart the server.
Using custom configuration: To use custom configuration, complete the
following steps:
1. In the ServeRAID Manager tree, click the controller.
56
IBM System x3500 Type 7977: Installation Guide
2. Click Custom configuration.
3. Click Next.
4. In the “Create arrays” window, from the list of ready drives, select the drives
that you want to group into the array.
5. Click the (Add selected drives) icon to add the drives to the array.
6. If you want to configure a hot-spare drive, complete the following steps:
a. Click the Spares tab.
b. Select the physical drive that you want to designate as the hot-spare drive,
and click the (Add selected drives) icon.
7. Click Next.
8. Review the information in the “Configuration summary” window. To change the
configuration, click Back.
9. Click Apply; when you are asked whether you want to apply the new
configuration, click Yes. The configuration is saved in the controller and in the
physical drives.
10. Exit from ServeRAID Manager and remove the CD from the CD-RW/DVD
drive.
11. Restart the server.
Viewing the configuration
You can use ServeRAID Manager to view information about RAID controllers and
the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical
drives). When you click an object in the ServeRAID Manager tree, information about
that object appears in the right pane. To display a list of available actions for an
object, click the object and click Actions.
Using the RAID configuration programs
Use the Adaptec RAID Configuration Utility program and ServeRAID Manager to
configure and manage redundant array of independent disks (RAID) arrays. Be sure
to use these programs as described in this document.
v Use the Adaptec RAID Configuration Utility program to:
– Perform a low-level format on a SAS/SATA hard disk drive
– View or change IDs for attached devices
– Set protocol parameters on SAS/SATA hard disk drives
v Use ServeRAID Manager to:
– Configure arrays
– View the RAID configuration and associated devices
– Monitor operation of the RAID controllers
Consider the following information when using the Adaptec RAID Configuration
Utility program and ServeRAID Manager to configure and manage arrays:
v The ServeRAID-8k SAS Controller that comes with the server supports RAID
levels 0, 1, 1e, 5, 6, and 10.
v Hard disk drive capacities affect how you create arrays. The drives in an array
can have different capacities, but the ServeRAID controller treats them as if they
all have the capacity of the smallest hard disk drive.
v To help ensure signal quality, do not use drives with different speeds and data
rates in the array.
Chapter 4. Configuring the server
57
v You can set up a mirror after the operating system is installed on the primary
drive. You must make sure that the primary drive has the lower ID (for example,
0).
v To update the firmware and BIOS code for the ServeRAID-8k SAS Controller,
you must use the IBM ServeRAID Support CD that comes with the server.
v If you install a different type of RAID controller, see the documentation that
comes with the controller for information about viewing and changing SAS
settings for attached devices.
Starting the Adaptec RAID Configuration Utility program
To start the Adaptec RAID Configuration Utility program, complete the following
steps:
1. Turn on the server.
2. When the prompt <<< Press <CTRL><A> for Adaptec RAID Configuration
Utility! >>> appears, press Ctrl+A.
3. To select a choice from the menu, use the arrow keys to highlight it and press
Enter.
Adaptec RAID Configuration Utility menu choices
The following choices are on the Adaptec RAID Configuration Utility menu:
v Array Configuration Utility
Select this choice to create, manage, or delete arrays, or to initialize drives.
v SerialSelect Utility
Select this choice to configure the controller interface definitions or to configure
the physical transfer and SAS address of the selected drive.
v Disk Utilities
Select this choice to format a disk or verify the disk media. Select a device from
the list and read the instructions on the screen carefully before making a
selection.
Creating a RAID array
To
1.
2.
3.
create a RAID array, complete the following steps:
Start the Adaptec RAID Configuration Utility program.
Select Array Configuration Utility.
From the Main menu, select Create Array.
Note: Hard disk drives in an array can have different capacities, but the
ServeRAID-8k SAS Controller treats them as if they all have the capacity of the
smallest hard disk drive.
4. From the list of available drives, select the drives that you want to include in the
array and press Enter.
5. From the list of RAID levels available, select the one you want to use.
6. Follow the instructions on the screen to complete the configuration; then, select
Done to exit.
7. Restart the server.
Viewing the array configuration
To view information about the RAID array, complete the following steps:
1. Start the Adaptec RAID Configuration Utility program.
58
IBM System x3500 Type 7977: Installation Guide
2.
3.
4.
5.
Select Array Configuration Utility.
From the Main menu, select Manage Arrays.
Select an array and press Enter.
To exit from the program, press Esc.
Using ServeRAID Manager
Use ServeRAID Manager, which is on the IBM ServeRAID Support CD, to:
v Configure a redundant array of independent disks (RAID) array
v Restore a SAS hard disk drive to the factory-default settings, erasing all data
from the disk
v View the RAID configuration and associated devices
v Monitor the operation of the RAID controllers
To perform some tasks, you can run ServeRAID Manager as an installed program.
However, to configure the installed ServeRAID controller and perform an initial
RAID configuration on the server, you must run ServeRAID Manager in Startable
CD mode, as described in the instructions in this section. If you install a different
type of RAID adapter in the server, use the configuration method described in the
instructions that come with that adapter to view or change SAS settings for attached
devices.
See the ServeRAID documentation on the IBM ServeRAID Support CD for
additional information about RAID technology and instructions for using ServeRAID
Manager to configure the installed ServeRAID controller. Additional information
about ServeRAID Manager is also available from the Help menu. For information
about a specific object in the ServeRAID Manager tree, select the object and click
Actions --> Hints and tips.
Configuring the controller
By running ServeRAID Manager in Startable CD mode, you can configure the
installed controller before you install the operating system. The information in this
section assumes that you are running ServeRAID Manager in Startable CD mode.
To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert
the CD into the CD drive. If ServeRAID Manager detects an unconfigured controller
and ready drives, the Configuration wizard starts.
In the Configuration wizard, you can select express configuration or custom
configuration. Express configuration automatically configures the controller by
grouping the first two physical drives in the ServeRAID Manager tree into an array
and creating a RAID level-1 logical drive. If you select custom configuration, you
can select the two physical drives that you want to group into an array and create a
hot-spare drive.
Using express configuration: To use express configuration, complete the
following steps:
1. In the ServeRAID Manager tree, click the controller.
2. Click Express configuration.
3. Click Next. The “Configuration summary” window opens.
4. Review the information in the “Configuration summary” window. To change the
configuration, click Modify arrays.
Chapter 4. Configuring the server
59
5. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
6. Exit from ServeRAID Manager and remove the CD from the CD drive.
7. Restart the server.
Using custom configuration: To use custom configuration, complete the
following steps:
1. In the ServeRAID Manager tree, click the controller.
2. Click Custom configuration.
3. Click Next. The “Create arrays” window opens.
4. From the list of ready drives, select the two drives that you want to group into
the array.
5. Click the (Add selected drives) icon to add the drives to the array.
6. If you want to configure a hot-spare drive, complete the following steps:
a. Click the Spares tab.
b. Select the physical drive that you want to designate as the hot-spare drive,
and click the (Add selected drives) icon.
7. Click Next. The “Configuration summary” window opens.
8. Review the information in the “Configuration summary” window. To change the
configuration, click Back.
9. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
10. Exit from ServeRAID Manager and remove the CD from the CD drive.
11. Restart the server.
Viewing the configuration
You can use ServeRAID Manager to view information about RAID controllers and
the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical
drives). When you click an object in the ServeRAID Manager tree, information about
that object appears in the right pane. To display a list of available actions for an
object, click the object and click Actions.
Using the Boot Menu program
The Boot Menu program is a built-in, menu-driven configuration program that you
can use to temporarily redefine the first startup device without changing settings in
the Configuration/Setup Utility program.
To
1.
2.
3.
4.
use the Boot Menu program, complete the following steps:
Turn off the server.
Restart the server.
Press F12.
Select the startup device.
The next time that the server is started, it returns to the startup sequence that is set
in the Configuration/Setup Utility program.
60
IBM System x3500 Type 7977: Installation Guide
Enabling the Broadcom Gigabit Ethernet Utility program
The Broadcom Gigabit Ethernet Utility is part of the BIOS code. You can use it to
configure the network as a startable device, and you can customize where the
network startup option appears in the startup sequence.
To enable the Broadcom Gigabit Ethernet Utility program, complete the following
steps:
1. From the Configuration/Setup Utility main menu, select Devices and I/O Ports
and press Enter.
2. Select Planar Ethernet and use the Right Arrow (→) key to set it to Enabled.
3. Select Save Settings and press Enter.
Configuring the Broadcom Gigabit Ethernet controller
The Ethernet controller is integrated on the system board. It provides an interface
for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provides full duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the network. If the Ethernet port in the server supports auto-negotiation, the
controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T)
and duplex mode (full-duplex or half-duplex) of the network and automatically
operates at that rate and mode.
You do not have to set any jumpers or configure the controller. However, you must
install a device driver to enable the operating system to address the controller. To
find updated information about configuring the controller, complete the following
steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/support/.
2. Under Search technical support, type 7977, and click Search.
3. In the Additional search terms field, type ethernet, and click Go.
Chapter 4. Configuring the server
61
62
IBM System x3500 Type 7977: Installation Guide
Chapter 5. Solving problems
This chapter provides basic troubleshooting information to help you solve some
common problems that might occur while you are setting up the server.
If you cannot locate and correct the problem using the information in this chapter,
see Appendix A, “Getting help and technical assistance,” on page 75, the Problem
Determination and Service Guide on the IBM System x Documentation CD, and the
“Server Support” flowchart in the front of this document.
Diagnostic tools overview
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes
The power-on self-test beep codes indicate the detection of a problem.
– One beep indicates successful completion of POST, with no errors.
– More than one beep indicates that POST detected a problem. Error messages
also appear during startup if POST detects a hardware-configuration problem.
See “POST beep code descriptions” and the Problem Determination and
Service Guide on the IBM System x Documentation CD for more information.
v Troubleshooting charts
These charts list problem symptoms and steps to correct the problems. See
“Troubleshooting charts” on page 67 for more information.
v Diagnostic programs and error messages
The system diagnostic programs are provided on the IBM Enhanced Diagnostics
CD. These diagnostic programs are used to troubleshoot problems in the server.
See the Problem Determination and Service Guide on the IBM System x
Documentation CD for more information about the diagnostic programs and error
messages.
v Light path diagnostics
Use light path diagnostics to diagnose system errors quickly. See “Light path
diagnostics” on page 72 for more information.
POST beep code descriptions
POST emits one beep to signal successful completion. If POST detects a problem
during startup, other beep codes might occur. Use the following beep code
descriptions to help diagnose and solve problems that are detected during startup.
Note: See the Problem Determination and Service Guide on the IBM System x
Documentation CD for more information about the POST beep codes.
One beep
POST was completed successfully without finding any errors.
Other beep codes
See the Problem Determination and Service Guide on the IBM System x
Documentation CD for information about other beep codes.
© Copyright IBM Corp. 2005
63
POST error messages
The following table provides an abbreviated list of the error messages that might
appear during POST. See the Problem Determination and Service Guide on the
IBM System x Documentation CD for more information about the POST error
messages. To check updated technical information go to http://www.ibm.com/
support/, type IBM System x3500 under Search for technical support.
Table 5. Abbreviated list of POST error messages
POST message
062
Failing device or problem
found
Suggested action
Three consecutive boot
failures using the default
configuration.
1. Flash the system firmware to the latest level (see the Problem
Determination and Service Guide on the IBM System x
Documentation CD).
2. (Trained service technician only) Replace the system board.
101
Tick timer internal interrupt
failure.
(Trained service technician only) Replace the system board.
102
Internal timer channel 2 test
failure.
(Trained service technician only) Replace the system board.
151
Real-time clock error.
1. Reseat the battery.
2. Replace the following components one at a time, in the order
shown, restarting the server each time:
a. Battery
b. (Trained service technician only) System board
161
The real-time clock battery
has failed.
Replace the battery or call for service.
162
A device configuration has
changed.
v Run the Configuration/Setup Utility program; then, exit, saving
the configuration settings.
v Make sure that optional devices are turned on and installed
correctly.
163
The time of day has not
been set.
Set the date and time.
175
Service processor flash
code damaged or not
loaded.
Note: In this case, the
service processor is the
optional Remote Supervisor
Adapter II.
1. Update the Remote Supervisor Adapter II firmware (see the
Problem Determination and Service Guide on the IBM System
x Documentation CD).
Power-on password
damaged.
1. Run the Configuration/Setup Utility program, select Load
Default Settings, and save the settings.
184
2. Replace the Remote Supervisor Adapter II.
2. Reseat the battery.
3. Replace the following components one at a time, in the order
shown, restarting the server each time:
a. Battery
b. (Trained service technician only) System board
187
VPD serial number not set.
1. Set the serial number by updating the BIOS code level (see
the Problem Determination and Service Guide on the IBM
System x Documentation CD).
2. (Trained service technician only) Replace the system board
64
IBM System x3500 Type 7977: Installation Guide
Table 5. Abbreviated list of POST error messages (continued)
POST message
Failing device or problem
found
Suggested action
188
Remote Supervisor Adapter
II SlimLine EEPROM error
Replace the Remote Supervisor Adapter II SlimLine
189
Three attempts were made
Restart the server and enter the administrator password; then,
to access the server with an run the Configuration/Setup Utility program and change the
incorrect password.
power-on password.
196
Microprocessors do not
have the same L2 or L3
cache size.
Install microprocessors with the same L2 or L3 cache size.
198
Microprocessors are not the
same speed
Install microprocessor of the same speed.
289
A failing DIMM was
disabled.
Make sure that the DIMMs are supported by the server and that
they are installed correctly.
301, 303
Keyboard and keyboard
controller
Make sure that the keyboard cable is connected and that nothing
is resting on the keyboard keys.
1604
Machine Type mismatch
detected
Make sure the vital product data (VPD), installed hardware, and
BMC code level is correct for the servers machine type.
00019xxx
Microprocessor x is not
functioning or failed the
built-in self-test.
Make sure that microprocessor x is installed correctly. If the
problem remains, replace microprocessor x.
012980xx
Data for microprocessor x
Download and install the latest level of BIOS code.
AC power has been
restored.
1. Reseat the power cord or cords
012981xx
I9990650
2. Check for interruption of the external power.
3. Replace the power cord or cords
Chapter 5. Solving problems
65
ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 6. ServerGuide Setup and Installation CD
Symptom
Suggested action
The ServerGuide Setup and
Installation CD will not start.
v Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD-ROM (or DVD-ROM) drive.
v If the startup (boot) sequence settings have been altered, make sure that the
CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, make sure that only one drive is set
as the primary drive. Start the CD from the primary drive.
The SAS RAID program cannot
view all installed drives, or the
operating system cannot be
installed.
v Make sure that there are no duplicate SAS IDs or IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide program will
not start the operating-system
CD.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
The operating system cannot be Make sure that the operating system is supported on the server. If the operating
installed; the option is not
system is supported, either there is no logical drive defined (SAS RAID systems) or
available.
the ServerGuide System Partition is not present. Run the ServerGuide program
and make sure that setup is complete.
66
IBM System x3500 Type 7977: Installation Guide
Troubleshooting charts
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. See the Problem Determination and Service Guide on the IBM System x
Documentation CD for more detailed troubleshooting information. If you cannot find
the problem in these tables, run the diagnostic programs (see “Running the
diagnostic programs” in the Problem Determination and Service Guide).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the light path diagnostics LEDs on the operator information panel (see
“Light path diagnostics” on page 72).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
DVD drive problems
Symptom
Suggested action
The DVD drive is not
recognized.
Make sure that:
v The IDE channel to which the DVD drive is attached (primary or secondary) is
enabled in the Configuration/Setup Utility program. If the server has a single IDE
channel, only the primary channel can be used.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
A DVD is not working correctly.
Clean the DVD.
If the problem remains, call for service.
The DVD drive tray is not
working.
The server must be turned on for the DVD drive tray to work.
If the problem remains, call for service.
Diskette drive problems
Symptom
Suggested action
The diskette drive activity LED
If there is a diskette in the drive, make sure that:
stays lit, or the server bypasses v The diskette drive cables are correctly and securely connected.
the diskette drive.
v The diskette is good and not damaged. (Try another diskette if you have one.)
v The diskette contains the necessary files to start the server.
v Your software program is working correctly.
If the problem remains, call for service.
General problems
Symptom
Suggested action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
Call for service.
Chapter 5. Solving problems
67
Hard disk drive problems
Symptom
Suggested action
Not all drives are recognized by 1. Remove the first drive that is not recognized and try the hard disk drive
the hard disk drive diagnostic
diagnostic test again.
test (the Fixed Disk test).
2. If the remaining drives are recognized, replace the drive that you removed with
a new one.
The server stops responding
during the hard disk drive
diagnostic test.
1. Remove the hard disk drive that was being tested when the server stopped
responding and try the diagnostic test again.
2. If the hard disk drive diagnostic test runs successfully, replace the drive that
you removed with a new one.
Intermittent problems
Symptom
Suggested action
A problem occurs only
occasionally and is difficult to
diagnose.
Make sure that:
v All cables and cords are connected securely to the rear of the server and
attached devices.
v When the server is turned on, air is flowing from the rear of the server at the fan
grille. If there is no airflow, the fan is not working. This can cause the server to
overheat and shut down.
If the problem remains, call for service.
Keyboard, mouse, or pointing-device problems
Symptom
Suggested action
All or some keys on the
keyboard do not work.
v Make sure that the keyboard cable is securely connected to the server and that
the keyboard and mouse cables are not reversed.
v Make sure that the server and the monitor are turned on.
v Try using another keyboard.
If the problem remains, call for service.
The mouse or pointing device
does not work.
v Make sure that the mouse or pointing-device cable is securely connected to the
server and that the keyboard and mouse cables are not reversed.
v Make sure that the mouse device drivers are installed correctly.
v Make sure that the server and the monitor are turned on.
v Try using another mouse or pointing device.
If the problem remains, call for service.
68
IBM System x3500 Type 7977: Installation Guide
Memory problems
Symptom
Suggested action
The amount of system memory
that is displayed is less than the
amount of installed physical
memory.
Make sure that:
v The DIMMs are seated correctly.
v You have installed the correct type of memory.
v All banks of memory are enabled. The server might have automatically disabled
a memory bank when it detected a problem.
Check the POST error log for error message 289:
v If the DIMM was disabled by a system-management interrupt (SMI), replace the
DIMM.
v If the DIMM was disabled by POST, replace the disabled DIMM.
If the problem remains, call for service.
Microprocessor problems
Symptom
Suggested action
The server emits a continuous
tone during POST.
The startup (boot) microprocessor is not working correctly. Make sure that the
startup microprocessor is seated correctly. If it is, replace the startup
microprocessor.
If the problem remains, call for service.
Monitor problems
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the information that comes with the monitor for instructions for testing
and adjusting the monitor. If you cannot diagnose the problem, call for service.
Symptom
Suggested action
The screen is blank.
Make sure that:
v The server power cord is connected to the server and a working electrical outlet.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are adjusted
correctly.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST, followed by a blank monitor screen. If this occurs and the Boot Fail
Count feature in the Start Options of the Configuration/Setup Utility program is
enabled (its default setting), you must restart the server three times to force the
BIOS to reset the configuration settings to the default configuration (the memory
connector or bank of connectors enabled).
If the problem remains, call for service.
Only the cursor appears.
Call for service.
The monitor works when you
turn on the server, but the
screen goes blank when you
start some application
programs.
Make sure that:
v The monitor cable is connected.
v You have installed the necessary device drivers for the application programs.
If the problem remains, call for service.
Chapter 5. Solving problems
69
Symptom
Suggested action
The monitor has screen jitter, or If the monitor self-tests show that the monitor is working correctly, consider the
the screen image is wavy,
location of the monitor. Magnetic fields around other devices (such as transformers,
unreadable, rolling, or distorted. appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 300 mm (12 in.) apart, and turn on the
monitor.
Notes:
1. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and diskette drives is at least 75 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, contact
your IBM marketing representative or authorized reseller.
If the problem remains, call for service.
Wrong characters appear on the If the wrong language is displayed, update the BIOS code with the correct
screen.
language.
If the problem remains, call for service.
Option problems
Symptom
Suggested action
An IBM option that was just
installed does not work.
Make sure that:
v The option is designed for the server. See the “Server Support” flowchart for
information about obtaining ServerProven compatibility information from the
World Wide Web.
v You followed the installation instructions that come with the option.
v The option is installed correctly.
v You have not loosened any other installed options or cables.
v You have updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that used to work v Make sure that all of the option hardware and cable connections are secure.
does not work now.
v If the option comes with test instructions, use those instructions to test the
option.
If the problem remains, call for service.
Power problems
Symptom
Suggested action
The server does not turn on.
v Make sure that the server power cord is connected to the server and a working
electrical outlet.
v Make sure that the type of memory that is installed is supported by the server.
v If you just installed an option, remove it, and restart the server. If the server now
turns on, you might have installed more options than the power supply supports.
If the problem remains, call for service.
70
IBM System x3500 Type 7977: Installation Guide
Symptom
Suggested action
The server does not turn off.
Determine whether you are using an ACPI or non-ACPI operating system.
If you are using a non-ACPI operating system, complete the following steps:
1. Press Ctrl+Alt+Delete.
2. Turn off the server by using the power-control button. You might have to press
and hold the power-control button for 5 seconds to force the server to turn off.
If the problem remains or if you are using an ACPI operating system, call for
service.
Serial connector problems
For more information about the serial connector, see the User’s Guide on the IBM
System x Documentation CD.
Symptom
Suggested action
The number of serial connectors Make sure that:
that are identified by the
v Each connector is assigned a unique address in the Configuration/Setup Utility
operating system is less than
program and none of the serial connectors is disabled.
the number of installed serial
v The serial connector adapter, if you installed one, is seated correctly.
connectors.
If the problem remains, call for service.
A serial device does not work.
Make sure that:
v The device is compatible with the server.
v The serial connector is enabled and is assigned a unique address.
v The device is connected to the serial connector.
If the problem remains, call for service.
Software problems
Symptom
Suggested action
You suspect a software
problem.
To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory needed to use the software. For memory
requirements, see the information that comes with the software. If you have just
installed an adapter or memory, the server might have a memory-address
conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
If you received any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
If the problem remains, contact your place of purchase of the software.
Chapter 5. Solving problems
71
Universal Serial Bus device problems
Symptom
Suggested action
A USB device does not work.
Make sure that:
v You are not trying to use a USB device during POST if a standard (non-USB)
keyboard is connected to the keyboard connector. If a standard (non-USB)
keyboard is connected to the keyboard connector, the USB is disabled, and no
USB device will work during POST.
v The correct USB device driver is installed.
v The operating system supports USB devices.
If the problem remains, call for service.
Light path diagnostics
The following illustration shows the remind button and the LEDs on the light path
diagnostics panel. The light path diagnostics panel is inside the server under the
left-side cover, and the error LEDs are also visible through the left-side cover.
1
POWER
SUPPLY
2
REMIND
MEMORY
CONFIG
DASD/
RAID
TEMP
FAN
CPU S_ERR VRM
SP BUS
PCI
BUS
NMI
SEE INSIDE COVER FOR MORE SERVICE INFORMATION
Press the remind button on the light path diagnostics panel to acknowledge an error
has occurred but indicates that you will not take immediate action. When you press
the remind button, the system-error LED flashes every 2 seconds until the error is
corrected. If another error occurs, the system-error LED stops flashing and is lit
again.
For more information about light path diagnostics, see the Problem Determination
and Service Guide on the IBM System x Documentation CD.
Diagnosing problems using the light path diagnostics
LEDs in three locations on the server are available to help you diagnose problems
that might occur during installation. Use them in the following order:
1. LEDs on the front of the server - Look at the front of the server. If a system
error has occurred, the system-error LED on the front of the server is lit.
2. LEDs on the left-side cover - There are 13 LEDs and a system service label
on the left-side cover. Note the lit LEDs and follow the instructions on the
system service label.
3. LEDs on the system board - To identify the component that is causing the
error, note the lit LED next to the component.
72
IBM System x3500 Type 7977: Installation Guide
Light path diagnostics LEDs
The following table lists the LEDs on the light path diagnostics panel, the problems
that they indicate, and actions to solve the problems.
LED
Problem
Action
POWER SUPPLY 1
Lit LED: Power supply 1 has failed. 1. Remove ac power from the server.
2. Replace the power supply; then, reconnect the server
to ac power and restart the server.
Flashing LED: Power supply 1 was Install a new power supply in the PS1 location.
removed in a redundant
power-supply configuration.
POWER SUPPLY 2
Lit LED: Power supply 2 has failed. 1. Remove ac power from the server.
2. Replace the power supply; then, reconnect the server
to ac power and restart the server.
Flashing LED: Power supply 2 was Install a new power supply in the PS2 location.
removed in a redundant power
supply configuration.
CONFIG
Microprocessor configuration error.
v Mismatched microprocessors, remove and install two
microprocessor of the same cache size, type, and
clock speed.
v Check the system error log for information indicating
incompatible components.
TEMP
The system temperature has
exceeded a threshold level.
v Determine whether a fan has failed. If it has, replace
it.
v Make sure that the room temperature is not too high.
See “Features and specifications” on page 5 for
temperature information.
v Make sure that the air vents are not blocked.
CPU
A microprocessor has failed.
If a lit LED on the system board indicates a problem with
a microprocessor, make sure that the microprocessor is
installed correctly. See the User’s Guide on the IBM
System x Documentation CD for information about
installing a microprocessor.
S_ERR
Reserved
VRM
The VRM or integrated VRD has
failed.
v Remove ac power from the server, and then restart
the server.
v If the LED next to the VRM is lit, replace the
pluggable VRM.
v If the LED next to the integrated VRD is lit, call for
service.
SERVICE
PROCESSOR BUS
The service processor has failed.
v Reseat the Remote Supervisor Adapter II SlimLine.
v Update the system and Remote Supervisor Adapter II
SlimLine firmware.
v Remove ac power from the server, and then restart
the server.
MEMORY
A memory error has occurred.
Replace the failing DIMM, which is indicated by the lit
LED on the system board.
DASD/RAID
A hard disk drive, integrated SAS
controller, or integrated RAID error
has occurred.This LED is also lit
when a hard disk drive is removed
from the server.
v Check the LEDs on the hard disk drives and replace
the indicated drive.
v Check the LEDs on the system board and replace the
indicated component.
v If a hard disk drive LED remains lit after being
replaced, call for service.
Chapter 5. Solving problems
73
LED
Problem
Action
FAN
A fan has failed or is operating too
slowly. A failing fan can also cause
the TEMP LED to be lit.
Replace the failing fan, indicated by the lit LED.
PCI BUS
An error has occurred on a PCI
bus.
v Check the system error log for information about the
error.
v If you cannot isolate the failing adapter through the
information in the system error log, remove one
adapter at a time from the failing PCI bus, and restart
the server after each adapter is removed.
If the problem remains, call for service.
NMI
74
A machine check error has
occurred.
IBM System x3500 Type 7977: Installation Guide
Check the error log to diagnose the condition.
Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system or optional device, and whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in the Hardware Maintenance Manual and Troubleshooting Guide or Problem
Determination and Service Guide on the IBM Documentation CD that comes with
your system.
Note: For some IntelliStation models, the Hardware Maintenance Manual and
Troubleshooting Guide is available only from the IBM support Web site.
v Go to the IBM support Web site at http://www.ibm.com/servers/eserver/support/
xseries/index.html to check for technical information, hints, tips, and new device
drivers or to submit a request for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/servers/eserver/support/xseries/
index.html and follow the instructions. Also, some documents are available through
the IBM Publications Center at http://www.ibm.com/shop/publications/order/.
© Copyright IBM Corp. 2005
75
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x
and xSeries information is http://www.ibm.com/systems/x/. The address for IBM
IntelliStation information is http://www.ibm.com/intellistation/.
You can find service information for IBM systems and optional devices at
http://www.ibm.com/servers/eserver/support/xseries/index.html.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with System x and xSeries servers,
BladeCenter products, IntelliStation workstations, and appliances. For information
about which products are supported by Support Line in your country or region, see
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
You can receive hardware service through IBM Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. See
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
76
IBM System x3500 Type 7977: Installation Guide
Appendix B. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Active Memory
Active PCI
Active PCI-X
Alert on LAN
© Copyright IBM Corp. 2005
Predictive Failure
Analysis
PS/2
ServeRAID
ServerGuide
77
BladeCenter
C2T Interconnect
Chipkill
EtherJet
e-business logo
Eserver
FlashCopy
IBM
IBM (logo)
IntelliStation
NetBAY
Netfinity
NetView
OS/2 WARP
ServerProven
System x
TechConnect
ThinkPad
Tivoli
Tivoli Enterprise
Update Connector
Wake on LAN
XA-32
XA-64
X-Architecture
XceL4
XpandOnDemand
xSeries
Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States,
other countries, or both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks of Sun
Microsystems, Inc. in the United States, other countries, or both.
Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other
countries, or both.
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and
logos are trademarks or registered trademarks of Red Hat, Inc., in the United States
and other countries.
Other company, product, or service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000
bytes, and GB stands for approximately 1 000 000 000 bytes.
When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity may vary depending on operating environments.
78
IBM System x3500 Type 7977: Installation Guide
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an
optional memory module.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose. These products are offered and
warranted solely by third parties.
IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Product recycling and disposal
This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/
environment/products/prp.shtml.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
This appliance is labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
Remarque: Cette marque s’applique uniquement aux pays de l’Union Européenne
et à la Norvège.
Appendix B. Notices
79
L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de
Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les
dispositions de retour et de recyclage applicables aux systèmes utilisés à travers
l’Union européenne. Conformément à la directive, ladite étiquette précise que le
produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin
de vie.
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling, and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due to
the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local IBM representative.
Battery return program
This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to http://www.ibm.com/ibm/environment/
products/batteryrecycle.shtml or contact your local waste disposal facility.
In the United States, IBM has established a return process for reuse, recycling, or
proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride,
and battery packs from IBM equipment. For information on proper disposal of these
batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the
battery available prior to your call.
In the Netherlands, the following applies.
For Taiwan: Please recycle batteries.
80
IBM System x3500 Type 7977: Installation Guide
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
Appendix B. Notices
81
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Taiwanese Class A warning statement
Chinese Class A warning statement
Japanese Voluntary Control Council for Interference (VCCI) statement
82
IBM System x3500 Type 7977: Installation Guide
Index
A
D
adapter
boot option 28
hot-plug devices 30
installing
hot-plug 30
PCI bus, identification
ServeRAID 30
attention notices 3
danger statements 3
data rate, Ethernet 61
dimensions 5
diskette drive problems 67
documentation CD 2
drive
hot-swap
installing 24
drives 5
DVD drive activity LED 36
DVD-eject button 36
28
B
baseboard management controller utility programs
bays 5
beep codes 63
bezel
installing 31
removing 10
Boot Menu program 60
Broadcom Gigabit Ethernet Utility
enabling 61
C
cable routing 32
cabling
external 32
the server 32
cache 5
caution statements 3
CD-ROM drive problems 67
Class A electronic emission notice 81
command-line interface
commands
identify 53
power 53
sel 53
sysinfo 53
for remote management 53
components 6
configuration
Ethernet controller 61
Configuration/Setup Utility program 42
configuring
RAID controller 55
configuring hardware 41
connectors
on front of server 35
on rear of server 37
controller
Ethernet, configuring 61
cover
installing 31
removing 11
custom configuration, ServeRAID Manager
© Copyright IBM Corp. 2005
53
E
electrical input 5
electronic emission Class A notice 81
EMC shield, hard disk drive bay 24
enabling
Broadcom Gigabit Ethernet Utility 61
environment 5
error messages, POST 64
Ethernet
controller
configuring 61
high performance modes 61
integrated on system board 61
modes 61
utility, enabling 61
Ethernet connector 37
expansion bays 5
expansion slots 5
express configuration, ServeRAID Manager
external cabling 32
56
F
fans 5
FCC Class A notice 81
features 5
firmware code, updating 53
firmware updates 1
H
hard disk drive
activity LED 35
status LED 36
hard disk drive problems 68
heat output 5
hot-swap and hot-plug devices
adapters 30
hot-swap drive installing 24
humidity 5
56
83
I
important notices 3
installation order, memory modules 14
installing
hot-plug adapter 30
the redundant power and cooling option 17
VRM 26
integrated functions 5
integrated system management processor firmware,
updating 42
intermittent problems 68
ISMP firmware, updating 42
K
keyboard connector 37
keyboard problems 68
keys 2
L
LEDs
front of server 35
rear of server 37
left-side cover
installing 31
removing 11
Light Path Diagnostics
LEDs 73
M
memory 5
problems 69
memory module order of installation
microprocessor 5
heat sink 27
problems 69
VRM 26
modes, Ethernet 61
monitor problems 69
mouse connector 37
mouse problems 68
14
parallel connector 37
PCI
slot 1 28
slot 6 28
slots 2 and 3 28
slots 4 and 5 28
pointing device problems 68
POST error messages 64
power LED 35
power problems 70
power requirement 5
power supply 5
power-control button 35
power-control-button shield 35
power-cord connector 37
problems
CD-ROM drive 67
diskette drive 67
general 67
hard disk drive 68
intermittent 68
keyboard 68
memory 69
microprocessor 69
mouse 68
option 70
pointing device 68
power 70
serial port 71
software 71
solving 63
USB device 72
RAID configuration programs 54
redundant array of independent disks (RAID)
configuring, hot-swap SAS 54
configuring, hot-swap SATA 54
ServeRAID Configuration Utility program,
starting 55
ServeRAID Configuration Utility, using 55
ServeRAID Manager 56
redundant power and cooling option 17
Remote Supervisor Adapter II SlimLine Ethernet
connector 37
removing
cover 11
removing the bezel 10
noise emissions 5
notes 3
notes, important 78
notices
electronic emission 81
FCC, Class A 81
notices and statements 3
O
84
P
R
N
online documentation 1
option problems 70
order of installation, memory modules
OSA SMBridge management utility program
enabling and configuring 43
installing 51
S
14
IBM System x3500 Type 7977: Installation Guide
scan order 28
serial connector
37
serial over LAN
commands
connect 54
identify 54
power 54
reboot 54
sel get 54
sol 54
sysinfo 54
serial port problems 71
ServeRAID configuration programs
ServeRAID Manager 56
ServerGuide 41
error symptoms 66
ServerGuide CD 1
size 5
slots 5
software problems 71
solving problems 63
specifications 5
starting
the server 39
statements and notices 3
system locator LED 35
system-error LED 36
system-information LED 36
W
weight
5
54
T
temperature 5
trademarks 77
troubleshooting chart 67
turning off the server 40
turning on the server 39
U
United States electronic emission Class A notice
United States FCC Class A notice 81
Universal Serial Bus (USB) problems 72
updating the firmware code 53
USB connector 36, 37
using
baseboard management controller utility
programs 53
Boot Menu program 60
utility
Ethernet 61
utility program
IBM ServeRAID Configuration 55
81
V
video connector 37
viewing the configuration
ServeRAID Manager 57
voltage regulator module installing
VRM 26
26
Index
85
86
IBM System x3500 Type 7977: Installation Guide
Part Number: 31R1172
Printed in USA
(1P) P/N: 31R1172
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement