User manual | Introduction to Control Center

CenturyLinkTM
Introduction to Control Center
December 2012
CONFIDENTIAL AND PROPRIETARY
Copyright © 2012, CenturyLink Inc.. All rights reserved.
CenturyLink Confidential Information. No part of this document may be reproduced or
transmitted in any form or by any means without prior written permission of CenturyLink
While CenturyLink attempts to ensure the accuracy of the material in this document,
because the information herein is subject to change, CenturyLink does not guarantee
the accuracy of the contents. CenturyLink reserves the right to change any term,
condition or process represented in this document without notice and at CenturyLink's
sole discretion. Information that appears in examples, result statements, window
captures, or report captures is fictional.
The information contained in this document is not an offer for services or equipment.
Any services or equipment will be provided only through an effective CenturyLink
Wholesale Services Agreement (or similar agreement) between CenturyLink and
customer. All services and equipment are subject to availability, and additional terms
and conditions apply.
Control Center User Guide
December 2012
No sales representative may sign a Letter of Agency
(LOA) on a customer’s behalf.
The signature on the LOA must be that of the party
authorized to make the Primary Interexchange Carrier
(PIC) change.
CenturyLink will take whatever actions are necessary to
protect against slamming including, without limitation,
termination of employment or, where applicable, the sales
agent relationship and enforcement of all applicable legal
rights and remedies.
Confidential
Copyright 2012. All rights reserved.
No other use of the material is permitted without the express written consent of CenturyLink.
i
Control Center User Guide
December 2012
Manual Purpose, Audience, and History
Manual
Purpose
Welcome to Control Center User Guide. This manual was designed to provide you
with a general overview of the structure, navigation, modules, online help and
functions of the Control Center system.
Audience
This manual is for resellers and carriers of CenturyLink Wholesale services. The
manual assumes that:
You are comfortable using computer applications and understand the basic
user interface of your computer. If not, you should consult the user manual
for your computer and its operating system.
You are familiar with the World Wide Web and Internet applications.
You have a certified browser.
You have a strong understanding of your accounts for products and services
provided by CenturyLink.
What is Control
Center?
Control Center is a proprietary on-line web-based (secured) application that provides
instant access and management control over a broad range of CenturyLink products:
Asynchronous Transfer Mode (ATM)
Dedicated Hosting
Frame Relay
Toll Free
Long Distance (LD)
IP Solutions
Private Line
Administration Services
Billing Services
Configuration Management
Inventory Status
Order Status
Network Management
Repair Management
Reporting Tools
Statistics
Seamless access to Remote Control
And much more!
Continued on next page
ii
Confidential
Copyright 2012. All rights reserved.
No other use of the material is permitted without the express written consent of CenturyLink.
Control Center User Guide
Support and
Service
December 2012
Support for Control Center issues is available Monday through Friday 8:00am to
5:00pm (all time zones) by contacting the Wholesale National Customer Care center
at 1-800-291-7707 or 612-752-1397 for International customers.
For after hours non-emergency issues, please leave a voicemail message with
the Customer Care center.
For after hours emergency issues, please contact the CenturyLink Helpdesk at
1-888-796-9102 or 720-348-6846 (option 2). Support is available from 7am to
12am EST.
For specific questions regarding your CenturyLink service agreement, products or
services should be referred to your Service Manager.
Confidential
Copyright 2012. All rights reserved.
No other use of the material is permitted without the express written consent of CenturyLink.
iii
Control Center User Guide
December 2012
Table of Contents
Manual Purpose, Audience and History .............................................................................................. ii
Table of Contents ............................................................................................................................... iv
Introduction to Control Center
Chapter 1: Getting Started with Control Center
Chapter 2: Control Center Home / Landing Page
Chapter 3: Toll Free Application
Chapter 4: Data Application
Chapter 5: Dedicated Hosting (DH) Application
Chapter 6: iQ Networking Application
Chapter 7: Long Distance (LD) Application
Chapter 8: eBilling Module
Chapter 9: Repair and Circuit Testing
Chapter 10: Configuration Changes
Chapter 11: Order Status
Chapter 12: Mobile Control Center
Chapter 13: Private Line Application
iv
Confidential
Copyright 2012. All rights reserved.
No other use of the material is permitted without the express written consent of CenturyLink.

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