25r3475

25r3475
Install options:
• Drives
• Microprocessors
• Adapters
• Memory
xSeries 346
Install the server in
the rack, if required
Type 8840
Installation Guide
Cable the server
and options
Welcome. . .
Thank you for buying an
IBM xSeries server. Your server
is based on the X-Architecture
technology, and it features
superior performance, availability,
and scalability.
Start the server
Did the server
start correctly?
No
Yes
This server Installation Guide
contains information for setting
up and configuring your server.
For detailed information about
your server, view the publications
on the Documentation CD.
You can also find the most
current information about your
server on the IBM Web site at:
http://www.ibm.com/pc/support
Use ServerGuide™
to set up and
configure hardware
Did configuration
complete?
Go to the Server Support
flow chart
No
Yes
Use
ServerGuide to
install operating
system?
Yes
Install applications,
such as IBM systems
management software
and IBM ServeRAID
programs
System is ready to use.
Go to the Server Support
flow chart to register
and profile your server.
No
Go to the Web for instructions,
http://www.ibm.com/pc/support
Server Support
Server working
properly?
Yes
Register your computer. Go to
http://www.ibm.com/pc/register/
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at
http://www.ibm.com/pc/compat/
Problem
solved?
View information about IBM support line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/
Yes
No
View support telephone numbers at
http://www.ibm.com/planetwide/
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS
and service processor code.
You can download this code at
http://www.ibm.com/pc/support/
Yes
Problem
solved?
Hardware
No
Hardware or
software problem?
Software
IBM xSeries 346
Type 8840
Installation Guide
SC25-R347-50
Note:
Before using this information and the product it supports, read the general information in Appendix B, “IBM Statement of Limited
Warranty Z125-4753-08 04/2004,” on page 63, and Appendix C, “Notices,” on page 81.
Third Edition (September 2004)
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety
. . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1. Introduction . . . . . . . . . . . .
The IBM xSeries Documentation CD . . . . . . .
Hardware and software requirements . . . . . .
Using the Documentation Browser . . . . . . .
Notices and statements used in this document . . . .
Features and specifications . . . . . . . . . . .
Major components of the xSeries 346 Type 8840 server
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Chapter 2. Installing options . . . . . . .
Installation guidelines . . . . . . . . . .
System reliability guidelines. . . . . . .
Working inside the server with the power on
Handling static-sensitive devices . . . . .
Installing an adapter . . . . . . . . . .
Installing a memory module . . . . . . .
Installing a hard disk drive . . . . . . . .
Installing an additional microprocessor . . .
Completing the installation. . . . . . . .
Connecting the cables . . . . . . . .
Updating the server configuration . . . .
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indicators .
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Chapter 4. Configuring the server . . . . . . . . . . . . . . . .
Using the ServerGuide Setup and Installation CD . . . . . . . . . . .
Using the Configuration/Setup Utility program . . . . . . . . . . . .
Using the baseboard management controller . . . . . . . . . . . . .
Enabling and configuring SOL using the OSA SMBridge management utility
program . . . . . . . . . . . . . . . . . . . . . . . .
Installing the OSA SMBridge management utility program . . . . . . .
Using the baseboard management controller utility programs . . . . . .
Using the SCSISelect Utility program for Adaptec HostRAID configuration . .
Enabling the SCSI HostRAID feature . . . . . . . . . . . . . . .
Using the SCSI HostRAID feature . . . . . . . . . . . . . . . .
Using the SCSISelect Utility program . . . . . . . . . . . . . . . .
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Chapter 3. Server power, controls, and
Front view . . . . . . . . . . .
Rear view . . . . . . . . . . . .
Server power features . . . . . . .
Turning on the server . . . . . .
Turning off the server . . . . . .
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1
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Chapter 5. Updating IBM Director . . . . . . . . . . . . . . . . . 47
Chapter 6. Solving problems . . . .
Diagnostic tools overview . . . . . .
POST beep code descriptions . . . .
POST error messages . . . . . . .
ServerGuide problems . . . . . . .
Troubleshooting charts . . . . . . .
CD-ROM or DVD-ROM drive problems
Diskette drive problems . . . . . .
© Copyright IBM Corp. 2004
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49
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iii
Expansion enclosure problems . . . . . . .
General problems . . . . . . . . . . . .
Hard disk drive problems . . . . . . . . .
Intermittent problems. . . . . . . . . . .
Keyboard, mouse, or pointing-device problems .
Memory problems . . . . . . . . . . . .
Microprocessor problems . . . . . . . . .
Monitor problems . . . . . . . . . . . .
Option problems . . . . . . . . . . . .
Power problems . . . . . . . . . . . .
Serial port problems . . . . . . . . . . .
Software problems . . . . . . . . . . .
Universal Serial Bus device problems . . . .
Light path diagnostics . . . . . . . . . . .
Diagnosing problems using light path diagnostics
Light path diagnostics LEDs . . . . . . . .
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Appendix A. Getting help and technical assistance
Before you call . . . . . . . . . . . . . . .
Using the documentation . . . . . . . . . . .
Getting help and information from the World Wide Web
Software service and support . . . . . . . . .
Hardware service and support . . . . . . . . .
Appendix B. IBM Statement of Limited
Part 1 - General Terms . . . . . . .
Part 2 - Country-unique Terms . . . .
Part 3 - Warranty Information . . . .
Warranty
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Z125-4753-08 04/2004
63
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. . . . . . . . . . . 66
. . . . . . . . . . . 78
Appendix C. Notices . . . . . . . . . . . . . . .
Edition notice . . . . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . . . . . .
Product recycling and disposal . . . . . . . . . . . .
Battery return program . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . .
Industry Canada Class A emission compliance statement .
Australia and New Zealand Class A statement . . . . .
United Kingdom telecommunications safety requirement . .
European Union EMC Directive conformance statement . .
Taiwanese Class A warning statement . . . . . . . .
Chinese Class A warning statement . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI)
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
iv
IBM xSeries 346 Type 8840: Installation Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2004
v
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Important:
All caution and danger statements in this documentation begin with a
number. This number is used to cross reference an English caution or
danger statement with translated versions of the caution or danger
statement in the IBM Safety Information book.
For example, if a caution statement begins with a number 1,
translations for that caution statement appear in the IBM Safety
Information book under statement 1.
Be sure to read all caution and danger statements in this
documentation before performing the instructions. Read any additional
safety information that comes with your server or optional device before
you install the device.
Statement 1
Danger
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation, maintenance, or
reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to this
product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or structural
damage.
v Disconnect the attached power cords, telecommunications systems, networks, and
modems before you open the device covers, unless instructed otherwise in the
installation and configuration procedures.
v Connect and disconnect cables as described in the following table when installing,
moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
vi
IBM xSeries 346 Type 8840: Installation Guide
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type made
by the same manufacturer. The battery contains lithium and can explode if not
properly used, handled, or disposed of.
Do not:
v Throw or immerse into water.
v Heat to more than 100° C (212° F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
device.
v Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Danger
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the
following. Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
Safety
vii
Statement 4
≥18 kg (39.7 lb)
≥32 kg (70.5 lb)
CAUTION:
Use safe practices when lifting.
≥55 kg (121.2 lb)
Statement 5
CAUTION:
The power-control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
2
1
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component that
has this label attached. There are no serviceable parts inside these components. If you
suspect a problem with one of these parts, contact a service technician.
viii
IBM xSeries 346 Type 8840: Installation Guide
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 13
DANGER:
Overloading a branch circuit is potentially a fire hazard and a shock hazard under
certain conditions. To avoid these hazards, ensure that your system electrical
requirements do not exceed the branch circuit protection requirements. Refer to the
information that is provided with your IBM device for electrical specifications.
Statement 14
CAUTION:
Hazardous voltage, current, and energy levels might be present. Only a qualified
service technician is authorized to remove the covers where the following label is
attached.
Statement 15
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server unit is
extended.
Statement 16
CAUTION:
Some accessory or option board outputs exceed Class 2 or limited power source
limits and must be installed with appropriate interconnecting cabling in accordance
with the national electric code.
Safety
ix
Statement 17
CAUTION:
The following label indicates moving parts nearby.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
x
IBM xSeries 346 Type 8840: Installation Guide
Chapter 1. Introduction
This Installation Guide contains instructions for setting up your IBM® Eserver™
xSeries® 346 Type 8840 server and basic instructions for installing some options.
More detailed instructions for installing options are in the Option Installation Guide
on the IBM xSeries Documentation CD, which comes with your server. This
document contains information about:
v Setting up and cabling your server
v Starting and configuring your server
v Installing some options
v Solving problems
Your server might have features that are not described in the documentation that
you received with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in your server documentation.
These updates are available from the IBM Web site. Complete the following steps
to check for updated documentation and technical updates:
1.
2.
3.
4.
5.
Go to http://www.ibm.com/pc/support/.
In the Learn section, click Online publications.
On the ″Online publications″ page, in the Brand field, select Servers.
In the Family field, select xSeries 346.
Click Continue.
Your server comes with an IBM ServerGuide™ Setup and Installation CD to help
you configure the hardware, install device drivers, and install the operating system.
Your server comes with a limited warranty. You can obtain up-to-date information
about your server and other IBM server products at
http://www.ibm.com/eserver/xseries/.
Record information about your server in the following table. You will need this
information when you register the server with IBM.
Product name
Machine type
Model number
Serial number
© Copyright IBM Corp. 2004
IBM Eserver xSeries 346 server
8840
_____________________________________________
_____________________________________________
1
The model number and serial number are on the ID label on the lower-right front of
the server, as shown in the following illustration.
ID label
For a list of supported options for your server, go to the ServerProven® Web site at
http://www.ibm.com/pc/compat/.
See the Rack Installation Instructions document for complete rack installation and
removal instructions.
The IBM xSeries Documentation CD
The IBM xSeries Documentation CD contains documentation for your server in
Portable Document Format (PDF) and includes the IBM Documentation Browser to
help you find information quickly.
Hardware and software requirements
The IBM xSeries Documentation CD requires the following minimum hardware and
software:
v Microsoft® Windows NT® 4.0 (with Service Pack 3 or later), Windows® 98,
Windows 2000, or Red Hat Linux®.
v 100 MHz microprocessor.
v 32 MB of RAM.
v Adobe Acrobat Reader 3.0 (or later) or Xpdf, which comes with Linux operating
systems. Acrobat Reader software is included on the CD, and you can install it
when you run the Documentation Browser.
Using the Documentation Browser
Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the documents, and view documents using Adobe Acrobat Reader or
Xpdf. The Documentation Browser automatically detects the regional settings in use
in your system and displays the documents in the language for that region (if
available). If a document is not available in the language for that region, the English
version is displayed.
Use one of the following procedures to start the Documentation Browser:
v If Autostart is enabled, insert the CD into your CD-ROM drive. The
Documentation Browser starts automatically.
2
IBM xSeries 346 Type 8840: Installation Guide
v If Autostart is disabled or is not enabled for all users, use one of the following
procedures:
– If you are using a Windows operating system, insert the CD into your
CD-ROM drive and click Start --> Run. In the Open field, type
e:\win32.bat
where e is the drive letter of the CD-ROM drive, and click OK.
– If you are using Red Hat Linux, insert the CD into your CD-ROM drive; then,
run the following command from the /mnt/cdrom directory:
sh runlinux.sh
Select your server from the Product menu. The Available Topics list displays all
the documents for your server. Some documents might be in folders. A plus sign (+)
indicates each folder or document that has additional documents under it. Click the
plus sign to display the additional documents.
When you select a document, a description of the document appears under Topic
Description. To select more than one document, press and hold the Ctrl key while
you select the documents. Click View Book to view the selected document or
documents in Acrobat Reader or Xpdf. If you selected more than one document, all
the selected documents are opened in Acrobat Reader or Xpdf.
To search all the documents, type a word or word string in the Search field and
click Search. The documents in which the word or word string appears are listed in
order of the most occurrences. Click a document to view it, and press Crtl+F to use
the Acrobat search function or Alt+F to use the Xpdf search function within the
document.
Click Help for detailed information about using the Documentation Browser.
Notices and statements used in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM xSeries
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Chapter 1. Introduction
3
Features and specifications
The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
Racks are marked in vertical increments of 1.75 inches. Each increment is referred
to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.
Table 1. Features and specifications
Microprocessor:
v Intel® Xeon 2.8 GHz or higher
depending on server model
v 800 MHz front-side bus (FSB)
v Support for up to two microprocessors
with Intel Hyper-Threading Technology
Hot-swap power supplies:
Note: Use the Configuration/Setup Utility
program to determine the type and speed
of the microprocessors.
Size (2 U):
v Height: 85.4 mm (3.36 in.)
v Depth: 702 mm (27.64 in.)
v Width: 443.6 mm (17.5 in.)
v Weight: approximately 21.09 kg (46.5
lb) to 29.03 kg (64 lb) depending upon
configuration
Memory:
v Minimum: 512 MB
v Maximum: 16 GB
v Type: 2-way interleaved PC3200, ECC
DDR II SDRAM, registered DIMMs only
v Sizes: 256 MB, 512 MB, 1 GB, or
2 GB
Drives:
v Diskette: 1.44 MB
v DVD-ROM: IDE
625 watts (100-240 V ac)
v Minimum: One
v Maximum: Two - provide redundant
power
4
Heat output:
Approximate heat output in British thermal
units (Btu) per hour:
v Minimum configuration: 1230 Btu (360
watts)
v Maximum configuration: 2840 Btu (830
watts)
Electrical input:
v Sine-wave input (50-60 Hz) required
Integrated functions:
v Input voltage range automatically selected
v Baseboard management controller
v Input voltage low range:
v Two Broadcom 10/100/1000 Ethernet
– Minimum: 100 V ac
controllers (dual-port design) with
– Maximum: 127 V ac
®
Wake on LAN support
v Input voltage high range:
v One serial port
– Minimum: 200 V ac
v One external and one internal Ultra320
– Maximum: 240 V ac
SCSI port (dual-channel controller with v Input kilovolt-amperes (kVA)
integrated RAID)
approximately:
v Three Universal Serial Bus (USB) v1.1
– Minimum: 0.36 kVA
or v2.0 ports
– Maximum: 0.83 kVA
Expansion bays:
v Six hot-swap, 3.5-inch drive bays
(hot-swap hard disk drives installed,
some models)
v One 5.25-inch bay (DVD-ROM drive
Note: The baseboard management
installed)
controller is also known as the service
v One 3.5-inch removable-media drive bay processor.
(diskette drive installed)
Video controller:
Expansion slots:
v ATI Radeon 7000M IGP video on
v Two PCI-X non-hot-plug 100 MHz/64-bit
system board
(low profile)
v Compatible with SVGA and VGA
v Two PCI-X non-hot-plug 133 MHz/64-bit v 16 MB DDR-SDRAM video memory
Hot-swap fans:
v Standard: Six
v Maximum: 12 - provide redundant
cooling
Acoustical noise emissions:
v Declared sound power, idle: 6.6 bel
v Declared sound power, operating: 6.6 bel
Notes:
1. Power consumption and heat output
vary depending on the number and type
of optional features installed and the
power-management optional features in
use.
2. These levels were measured in
controlled acoustical environments
according to the procedures specified by
Environment:
the American National Standards
v Air temperature:
Institute (ANSI) S12.10 and ISO 7779
– Server on: 10° to 35°C (50.0° to
and are reported in accordance with ISO
95.0°F); altitude: 0 to 2133 m
9296. Actual sound-pressure levels in a
(6998.0 ft)
given location might exceed the average
– Server off: 10° to 43°C (50.0° to
values stated because of room
109.4°F); maximum altitude: 2133 m
reflections and other nearby noise
(6998.0 ft)
sources. The declared sound-power
v Humidity:
levels indicate an upper limit, below
– Server on: 8% to 80%
which a large number of computers will
– Server off: 8% to 80%
operate.
IBM xSeries 346 Type 8840: Installation Guide
Major components of the xSeries 346 Type 8840 server
Blue on a component indicates touch points, where you can grip the component to
remove it from or install it in the server, open or close a latch, and so on.
Orange on a component or an orange label on or near a component indicates that
the component can be hot-swapped, which means that if the server and operating
system support hot-swap capability, you can remove or install the component while
the server is running. (Orange can also indicate touch points on hot-swap
components.) See the instructions for removing or installing a specific hot-swap
component for any additional procedures that you might have to perform before you
remove or install the component.
The following illustration shows the major components in the server.
Chapter 1. Introduction
5
Note: The illustrations in this document might differ slightly from your hardware.
PCI riser-card cage
Hot-swap fans
PCI low-profile-card
cage
VRM
Heat sink
Fan guide
assembly
Air baffle
Microprocessor
Microprocessor
air baffle
Memory module
System board
Ultra-slim hard disk
drive tray
Filler panel for
drive bay
6
IBM xSeries 346 Type 8840: Installation Guide
Chapter 2. Installing options
This chapter provides basic instructions for installing hardware options in the server.
These instructions are intended for users who are experienced with setting up IBM
server hardware. If you need more detailed instructions, see the Option Installation
Guide on the IBM xSeries Documentation CD.
Installation guidelines
Before you begin installing options, read the following information:
v Read the safety information beginning on page v and the guidelines in “Handling
static-sensitive devices” on page 8. This information will help you work safely
with the server and options.
v Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and other devices.
v Back up all important data before you make changes to disk drives.
v Have a small flat-blade screwdriver available.
v You do not have to turn off the server to install or replace hot-swap power
supplies, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices.
v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the server, open or close a latch, and so on.
v Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points on
hot-swap components.) See the instructions for removing or installing a specific
hot-swap component for any additional procedures that you might have to
perform before you remove or install the component.
v For a list of supported options for your server, go to
http://www.ibm.com/pc/compat/.
System reliability guidelines
To help ensure proper cooling and system reliability, make sure that:
v Each of the drive bays has a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed in it.
v Each of the power-supply bays has a power supply or power-supply blank
installed in it.
v There is adequate space around the server to allow the server cooling system to
work properly. Leave approximately 50 mm (2.0 in.) of open space around the
front and rear of the server. Do not place objects in front of the fans. For proper
cooling and airflow, replace the server cover before turning on the server.
Operating the server for extended periods of time (more than 30 minutes) with
the server cover removed might damage server components.
You have followed the cabling instructions that come with optional adapters.
You have replaced a failed fan within 48 hours.
You have replaced a hot-swap drive within 2 minutes of removal.
You do not remove the air baffle while the server is running. Operating the server
without the air baffle might cause the microprocessor to overheat.
v Microprocessor socket 2 always contains either a microprocessor baffle or a
microprocessor and heat sink.
v
v
v
v
© Copyright IBM Corp. 2004
7
Working inside the server with the power on
The server supports hot-swap devices and is designed to operate safely while it is
turned on and the cover is removed. Follow these guidelines when you work inside
a server that is turned on:
v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts
before working inside the server; do not wear cuff links while you are working
inside the server.
v Do not allow your necktie or scarf to hang inside the server.
v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
v Remove items from your shirt pocket, such as pens and pencils, that could fall
into the server as you lean over it.
v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,
into the server.
Handling static-sensitive devices
Attention: Static electricity can damage the server and other electronic devices.
To avoid damage, keep static-sensitive devices in their static-protective packages
until you are ready to install them.
To reduce the possibility of damage from electrostatic discharge, observe the
following precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v Wear an electrostatic-discharge wrist strap, if one is available.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
metal part of the server for at least 2 seconds. This drains static electricity from
the package and from your body.
v Remove the device from its package and install it directly into the server without
setting down the device. If it is necessary to set down the device, put it back into
its static-protective package. Do not place the device on the server cover or on a
metal surface.
v Take additional care when handling devices during cold weather. Heating reduces
indoor humidity and increases static electricity.
Installing an adapter
The following notes describe the types of adapters that the server supports and
other information that you must consider when installing adapters:
v PCI-X slots 1 and 2 support non-hot-plug, 64-bit, 100 MHz, low-profile adapters.
v PCI-X slots 3 and 4 support non-hot-plug, 64-bit, 133 MHz, standard full-length
adapters.
v The optional IBM Remote Supervisor Adapter II SlimLine can be installed only in
a dedicated slot on the system board. The following illustration shows how to
8
IBM xSeries 346 Type 8840: Installation Guide
install the Remote Supervisor Adapter II SlimLine.
Remote Supervisor
Adapter II SlimLine
Latch bracket
Connector
Retainer bracket
Slip the free end of the card under the tab on the retainer bracket; then, press
the card in the connector and make sure that all tabs on the latch bracket secure
the card in place.
Chapter 2. Installing options
9
v If you are installing an optional ServeRAID™-7k, review the following information:
– No rerouting of the internal SCSI cable is required if you are installing the
ServeRAID-7k.
– The ServeRAID-7k can be installed only in a dedicated slot on the system
board.
The following illustration shows how to install the ServeRAID-7k.
Connector
ServerRAID-7k
For more detailed instructions or information, see the Option Installation Guide on
the IBM xSeries Documentation CD.
The following illustrations show the location of the PCI and PCI-X adapter
expansion slots on the PCI low-profile card and PCI riser card.
PCI low-profile card
PCI-X slot 1 64-bit
3.3V 100 MHz (PCI1)
PCI-X slot 2 64-bit
3.3V 100 MHz (PCI2)
10
IBM xSeries 346 Type 8840: Installation Guide
PCI riser card
PCI-X slot 3 64-bit
3.3V 133 MHz (PCI3)
PCI-X slot 4 64-bit
3.3V 133 MHz (PCI4)
Complete the following steps to install an adapter:
1. Read the safety information beginning on page v and “Installation guidelines”
on page 7.
2. Turn off the server and peripheral devices, and disconnect the power cords
and all external cables.
3. Remove the top cover.
4. If you are installing an adapter in PCI slot 1 or 2, remove the PCI
low-profile-card cage.
PCI low-profilecard cage
Latch
Chapter 2. Installing options
11
If you are installing an adapter in PCI slot 3 or 4, remove the PCI riser-card
cage.
Retention latch
PCI riser-card
cage
5. Slide the expansion-slot cover out of the PCI low-profile-card cage or PCI
riser-card cage.
6. Install the adapter.
7. Reinstall the PCI low-profile card cage or PCI riser-card cage.
8. Connect any needed cables to the adapter.
Attention:
v When you route cables, do not block any connectors or the ventilated space
around any of the fans.
v Make sure that cables are not routed on top of components under the PCI
riser-card cage or the PCI low-profile-card cage.
v Make sure that cables are not pinched by the server components.
The following illustration shows the cable routing for an adapter installed in the
PCI low-profile-card cage.
12
IBM xSeries 346 Type 8840: Installation Guide
Note: Remove the PCI riser-card cage, the PCI low-profile card cage, and the
fan guide before you route the cables. Reinstall the components when
you complete the cable routing.
Low profile
SCSI adapter
SCSI cable
connector
SCSI cable
The following illustration shows the cable routing for an adapter installed in the
PCI riser-card cage.
Chapter 2. Installing options
13
Note: Remove the fan guide before you route the cables. Reinstall the fan
guide when you complete the cable routing.
SCSI adapter
SCSI cable
9. Perform any configuration tasks that are required for the adapter.
10. If you have other options to install or remove, do so now.
11. Replace the top cover. Go to “Completing the installation” on page 22.
Installing a memory module
The following notes describe the types of dual inline memory modules (DIMMs) that
the server supports and other information that you must consider when installing
DIMMs:
v The server supports 256 MB, 512 MB, 1 GB, and 2 GB DIMMs, for a maximum
of 16 GB of system memory. The server supports up to eight 1.8 V, 240-pin,
PC3200, ECC DDR II SDRAM, 200 MHz DIMMs. Go to the ServerProven list at
http://www.ibm.com/pc/compat/ for a list of memory modules that you can use
with the server.
v The server comes with a minimum of two 256 MB DIMMs, installed in slots 1 and
2. When installing additional DIMMs, you must install two DIMMS at a time, in
the order shown in the following table, to maintain performance.
14
IBM xSeries 346 Type 8840: Installation Guide
Table 2. DIMM installation sequence
Pair
DIMM connectors
1
1 and 2
2
3 and 4
3
5 and 6
4
7 and 8
v Each DIMM in a pair must be the same size and technology to ensure that the
server will operate properly.
v You can configure the server to use memory mirroring. Memory mirroring stores
data in two pairs of DIMMs simultaneously. Memory mirroring reduces the
amount of available memory. Enable memory mirroring through the
Configuration/Setup Utility program. See the User’s Guide on the IBM xSeries
Documentation CD for details about enabling memory mirroring.
When using memory mirroring, you must install two pairs of DIMMs at a time.
The four DIMMs in each group must be identical. See Table 3 for the DIMM
connectors that are in each group.
Table 3. Memory mirroring DIMM installation sequence
Group
DIMM connectors
1
1, 2, 3, and 4
2
5, 6, 7, and 8
v The server supports online-spare memory. This feature disables the failed
memory from the system configuration and activates an online-spare memory
pair of DIMMs to replace the failed active DIMM pair. Online-spare memory
reduces the amount of available memory. Before you can enable this feature, you
must install one additional pair of DIMMs. The online-spare memory DIMM pair
must be the same speed, type, and the same size, or larger, than the active
DIMM pair.
Enable online-spare memory through the Configuration/Setup Utility program.
The BIOS code assigns the online-spare memory DIMM pair according to your
DIMM configuration. See the User’s Guide on the IBM xSeries Documentation
CD for information about enabling online-spare memory. See Table 4 for the
online-spare memory DIMM connector assignments.
Table 4. Online-spare memory DIMM connector assignments
Active DIMM connectors
Online-spare memory DIMM connectors
1 and 2
3 and 4
Chapter 2. Installing options
15
Table 4. Online-spare memory DIMM connector assignments (continued)
Active DIMM connectors
Online-spare memory DIMM connectors
1 and 2
3 and 4
5 and 6
1 and 2
3 and 4
5 and 6
7 and 8
v You can enable either online-spare memory or memory mirroring, but not both at
the same time.
v When you install or remove DIMMs, the server configuration information
changes. When you restart the server, the system displays a message indicating
that the memory configuration has changed.
The following illustration shows how to install DIMMs on the system board.
Complete the following steps to install a DIMM:
1. Read the safety information beginning on page v and “Installation guidelines” on
page 7.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables, if necessary; then, remove the top cover.
16
IBM xSeries 346 Type 8840: Installation Guide
3. Remove the air baffle.
4.
5.
6.
7.
Determine the connectors into which you will install the DIMMs.
Install the DIMMs in the connectors.
If you have other options to install or remove, do so now.
Install the air baffle.
8. Replace the top cover. Go to “Completing the installation” on page 22.
Installing a hard disk drive
The following notes describe the types of hard disk drives that the server supports
and other information that you must consider when installing hard disk drives:
v The server supports six 1-inch (26 mm) slim, 3.5-inch low-voltage differential
(LVD) hard disk drives installed on Ultra-Slim hard disk drive trays. For a list of
supported hard disk drives, go to the ServerProven Web site at
http://www.ibm.com/pc/compat/.
v All hot-swap drives in the server should have the same throughput speed rating.
Mixing hard drives with different speed ratings will cause all drives to operate at
the lower throughput speed.
v The SCSI ID that is assigned to each bay is printed on the server front.
Chapter 2. Installing options
17
The following illustration shows how to install a hot-swap hard disk drive.
Drive-tray assembly
Drive handle
Filler panel
Complete the following steps to install a hard disk drive.
Attention: To maintain proper system cooling, do not operate the server for more
than 10 minutes without either a drive or a filler panel installed in each bay.
1. Read the safety information beginning on page v and “Installation guidelines” on
page 7.
2. Remove the filler panel.
3. Place the drive handle in the open position and slide the drive into the bay.
4. Close the drive handle.
5. If you have other options to install or remove, do so now.
6. Go to “Completing the installation” on page 22.
Installing an additional microprocessor
The following notes describe the type of microprocessor that the server supports
and other information that you must consider when installing a microprocessor:
v When you install the microprocessor in socket J23, you must also install the
voltage regulator module (VRM) that comes with the microprocessor in VRM
connector J72.
v If the thermal-grease protective cover (for example, a plastic cap or tape liner) is
removed from the heat sink or fan sink, do not touch the thermal grease on the
bottom of the heat sink or fan sink or set down the heat sink or fan sink.
Note: Removing the heat sink or fan sink from the microprocessor destroys the
even distribution of the thermal grease and requires replacing the thermal
grease. Setting down the heat sink or fan sink onto any surface when the
thermal-grease protective cover is removed will contaminate the thermal
grease. If the thermal grease becomes contaminated with particles, it must
be replaced.
For information about replacing contaminated thermal grease on the heat sink or
fan sink, contact IBM Services. For support phone numbers, go to
http://www.ibm.com/planetwide/, or in the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Have the following information ready when you call:
– Machine type and model
– Serial number of your server or computer
18
IBM xSeries 346 Type 8840: Installation Guide
The following illustration is a simplified layout of the microprocessor connector
locations and other microprocessor-related components on the system board.
VRM (J72)
Microprocessor 2 (J23)
Microprocessor 1 (J22)
The following illustration shows how to install the second microprocessor on the
system board.
Microprocessor
baffle
Heat sink
VRM
Microprocessor
Microprocessorrelease lever
Chapter 2. Installing options
19
Attention:
v A startup (boot) processor must always be installed in socket J22 on the system
board.
v To ensure proper server operation when you install an additional microprocessor,
use microprocessors that have the same cache size and type, and the same
clock speed. Microprocessor internal and external clock frequencies must be
identical.
Complete the following steps to install an additional microprocessor:
1. Read the safety information beginning on page v and “Installation guidelines” on
page 7.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables, if necessary; then, remove the top cover.
3. Remove the air baffle and the microprocessor baffle.
4. Install a VRM in the VRM connector (J72).
5. Install the microprocessor:
a. Touch the static-protective package containing the microprocessor to any
unpainted metal surface on the server. Then, remove the microprocessor
from the package.
b. Remove the protective cover, tape, or label from the surface of the
microprocessor socket, if present.
Attention: You must ensure that the locking lever on the microprocessor
socket is in the fully open position before you insert the microprocessor in
the socket. Failure to do so might result in permanent damage to the
microprocessor, microprocessor socket, and system board.
c. Rotate the locking lever on the microprocessor socket from its closed and
locked position until it stops or clicks in the fully open position
(approximately 135° angle).
Attention:
v Do not use excessive force when pressing the microprocessor into the
socket.
v Make sure that the microprocessor is oriented and aligned with pin
number 1 in the socket before you try to close the lever.
d. Center the microprocessor over the microprocessor socket. Align the triangle
on the corner of the microprocessor with the triangle on the corner of the
20
IBM xSeries 346 Type 8840: Installation Guide
socket and carefully press the microprocessor into the socket.
Microprocessor 2
Microprocessor 1
Lock tab
Alignment marks
Microprocessor
socket 2
Microprocessor
socket 1
e. Carefully close the locking lever to secure the microprocessor in the socket.
6. Install a heat sink on the microprocessor.
Attention:
v Do not set down the heat sink after you remove the plastic cover.
Thermal grease
Heat sink
v Do not touch the thermal grease on the bottom of the heat sink or set down
the heat sink. Touching the thermal grease will contaminate it. For details,
see the information about thermal grease on page 18.
a. Remove the plastic protective cover from the bottom of the heat sink.
b. Make sure that the heat-sink lever is in the open position.
Chapter 2. Installing options
21
c. Align the heat sink above the microprocessor with the thermal grease side
down.
Retainer bracket
d. Slide the flange of the heat sink into the opening beneath the retainer
bracket.
e. Press down firmly on the heat sink until it is seated securely.
f. Attach the heat sink to the microprocessor by rotating the heat-sink lever to
the closed position and hooking it underneath the lock tab.
7. Install the air baffle.
8. If you have other options to install or remove, do so now.
9. Replace the top cover. Go to “Completing the installation.”
Completing the installation
Complete the following steps to complete the installation:
1. Install the top cover.
2. Install the server in a rack. See the Rack Installation Instructions that come with
the server for complete rack installation and removal instructions.
Attention:
v Install the server only in a rack cabinet with perforated doors.
v Do not leave open spaces above or below an installed server in the rack
cabinet. To help prevent damage to server components, always install a blank
filler panel to cover the open space and to help ensure proper air circulation.
See the documentation that comes with your rack cabinet for more
information.
v Install the server in a rack that meets the following requirements:
– Minimum depth of 70 mm (2.76 in.) between the front mounting flange and
the inside of the front door
– Minimum depth of 157 mm (6.18 in.) between the rear mounting flange
and the inside of the rear door
– Minimum depth of 718 mm (28.27 in.) and maximum depth of 762 mm
(30.00 in.) between the front and rear mounting flanges
3. Connect the cables and power cords. See “Connecting the cables” on page 23
for more information.
22
IBM xSeries 346 Type 8840: Installation Guide
Connecting the cables
The following illustrations show the locations of the input and output connectors on
your server. Detailed cabling instructions are in the Rack Installation Instructions
that come with the server.
Notes:
1. You must turn off the server before connecting cables to or disconnecting any
cables from the server (see “Turning off the server” on page 28).
2. See the documentation that comes with your options for additional cabling
instructions. It might be easier for you to route cables before you install certain
options.
3. Cable identifiers are printed on the cables that come with the server and
options. Use these identifiers to connect the cables to the correct connectors.
Rear view
ASM
ASM
SCSI connector
Remote Supervisor Adapter II
SlimLine Ethernet
TX/RX
LINK
TX/RX
Power-cord
connectors
LINK
Gigabit Ethernet 1
connector
Serial
connector
Gigabit Ethernet 2
connector
USB connectors
Mouse
Keyboard
Video
connector
Front view
USB
Updating the server configuration
When you start the server for the first time after you add or remove an internal
option or external SCSI device, you might receive a message that the configuration
has changed. The Configuration/Setup Utility program starts automatically so that
you can save the new configuration settings. For more information, see the section
about configuring the server in the User’s Guide on the IBM xSeries Documentation
CD.
Some options have device drivers that you must install. See the documentation that
comes with each option for information about installing device drivers.
The server comes with at least one microprocessor. If more than one
microprocessor is installed, the server can operate as a symmetric multiprocessing
(SMP) server. You might have to upgrade the operating system to support SMP. For
Chapter 2. Installing options
23
more information, see the section about using the ServerGuide Setup and
Installation CD in the User’s Guide and the operating-system documentation.
If the server has an optional RAID adapter and you have installed or removed a
hard disk drive, see the documentation that comes with the RAID adapter for
information about reconfiguring the disk arrays.
If the server has a RAID configuration using the SCSI controller with integrated
RAID and you have installed or removed a hard disk drive, you might have to
reconfigure the disk arrays. See the RAID documentation on the IBM ServeRAID-7e
(Adaptec HostRAID) Support CD for more information about reconfiguring the disk
arrays.
For information about configuring the integrated Gigabit Ethernet controllers, see
the User’s Guide.
24
IBM xSeries 346 Type 8840: Installation Guide
Chapter 3. Server power, controls, and indicators
This chapter describes the controls and light-emitting diodes (LEDs) and how to
turn the server on and off.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
Rack release
latch
Hard disk drive
activity LED (green)
Hard disk drive
status LED (amber)
Operator information
panel
Rack release
latch
DVD-ROM eject button
DVD-ROM drive
activity LED (green)
Diskette-eject button
Diskette drive
activity LED (green)
Rack release latches: Press these latches to release the server from the rack.
Hard disk drive activity LED: On some server models, each hot-swap hard disk
drive has an activity LED. When this LED is flashing, it indicates that the drive is in
use.
Hard disk drive status LED: On some server models, each hot-swap hard disk
drive has a status LED. When this LED is lit, it indicates that the drive has failed. If
an optional IBM ServeRAID controller is installed in the server, when this LED is
flashing slowly (one flash per second), it indicates that the drive is being rebuilt.
When the LED is flashing rapidly (three flashes per second), it indicates that the
controller is identifying the drive.
Operator information panel: This panel contains controls, LEDs, and connectors.
The following illustration shows the controls, LEDs, and connectors on the operator
information panel.
Release latch
System-error LED
Information LED
System-locator LED
SCSI activity LED
Power-control button
Power-on LED
USB connector
The following controls, LEDs, and connectors are on the operator information panel:
v Release latch: Slide this latch to the left to access the light path diagnostics
panel.
v System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the light path diagnostics panel is also lit to help isolate the
error.
© Copyright IBM Corp. 2004
25
v Information LED: When this LED is lit, it indicates that a noncritical event has
occurred. An LED on the light path diagnostics panel is also lit to help isolate the
error.
v System-locator LED: Use this LED to visually locate the server among other
servers. You can use IBM Director to light this LED remotely.
v SCSI activity LED: When this LED is lit, it indicates that there is activity on the
SCSI or IDE bus.
v Power-control button: Press this button to turn the server on and off manually.
A power-control-button shield comes installed on the server to prevent the server
from being turned off accidentally.
v Power-on LED: When this LED is lit and not flashing, it indicates that the server
is turned on. When this LED is flashing, it indicates that the server is turned off
and still connected to an ac power source. When this LED is off, it indicates that
ac power is not present, or the power supply or the LED itself has failed.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from
the server, you must disconnect the power cord from the electrical outlet.
v USB connector: Connect a USB device to this connector.
Diskette-eject button: Press this button to release a diskette from the diskette
drive.
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
DVD-eject button: Press this button to release a CD from the DVD-ROM drive.
DVD-ROM drive activity LED: When this LED is lit, it indicates that the DVD-ROM
drive is in use.
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Ethernet 2
Ethernet 1
Remote Supervisor Adapter II
SlimLine Ethernet
Ethernet activity LEDs
Ethernet link status LEDs
Power cords
AC power LED
TX/RX
LINK
TX/RX
DC power LED
LINK
SCSI
ASM
System-locator LED
Universal Serial Bus (USB)
Video
Mouse
Keyboard
Serial
26
IBM xSeries 346 Type 8840: Installation Guide
Ethernet link status LEDs: When these LEDs are lit, they indicate that there is an
active link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface
for the Ethernet port.
Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is
transmitting to or receiving signals from the Ethernet LAN that is connected to the
Ethernet port.
Ethernet 2 connector: Use this connector to connect the server to a network.
Ethernet 1 connector: Use this connector to connect the server to a network.
Remote Supervisor Adapter II SlimLine Ethernet connector: Use this connector
to connect the server to a network for systems-management information control.
This connector is active only if you have installed a Remote Supervisor Adapter II
SlimLine.
Power-cord connectors: Connect the power cords to these connectors.
AC power LED: On some server models, each hot-swap power supply has an ac
power LED and a dc power LED. During typical operation, both the ac and dc
power LEDs are lit. For any other combination of LEDs, see the Hardware
Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation
CD.
DC power LED: On some server models, each hot-swap power supply has a dc
power LED and an ac power LED. During typical operation, both the ac and dc
power LEDs are lit. For any other combination of LEDs, see the Hardware
Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation
CD.
SCSI connector: Connect a SCSI device to this connector.
ASM connectors: Use either of these connectors to connect the server to an
Integrated xSeries Adapter (IXA) that is installed in the server.
System-locator LED: Use this LED to visually locate the server among other
servers. You can use IBM Director to light this LED remotely.
USB connectors: Connect USB devices to these connectors.
Video connector: Connect a monitor to this connector.
Mouse connector: Connect a mouse or other PS/2® device to this connector.
Keyboard connector: Connect a PS/2 keyboard to this connector.
Serial connector: Connect a 9-pin serial device to this connector.
Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic except for the service processor is
shut down; however, the server can respond to requests from the service processor
(also called the baseboard management controller), such as a remote request to
Chapter 3. Server power, controls, and indicators
27
turn on the server. The power-on LED flashes to indicate that the server is
connected to ac power but is not turned on.
Turning on the server
Approximately 5 seconds after the server is connected to ac power, the
power-control button becomes active, and you can turn on the server and start the
operating system by pressing the power-control button.
The server can also be turned on in any of the following ways:
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If your operating system supports the systems-management software for an
optional Remote Supervisor Adapter II SlimLine, the systems-management
software can turn on the server.
v If your operating system supports the Wake on LAN feature, the Wake on LAN
feature can turn on the server.
Note: When 4 GB or more of memory (physical or logical) is installed, some
memory is reserved for various system resources and might be unavailable
to the operating system. The amount of memory that is reserved for system
resources depends on the operating system, the configuration of the server,
and the configured PCI options.
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to requests from the service processor, such as a remote request to turn
on the server. To remove all power from the server, you must disconnect it from the
power source.
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
Statement 5
CAUTION:
The power-control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
2
1
The server can be turned off in any of the following ways:
v You can turn off the server from the operating system, if your operating system
supports this feature. After an orderly shutdown of the operating system, the
server will be turned off automatically.
28
IBM xSeries 346 Type 8840: Installation Guide
v You can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if your operating system supports this
feature.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v The service processor can turn off the server as an automatic response to a
critical system failure.
v You can turn off the server through a request from the service processor.
Chapter 3. Server power, controls, and indicators
29
30
IBM xSeries 346 Type 8840: Installation Guide
Chapter 4. Configuring the server
The ServerGuide Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of the server to configure basic hardware features and
to simplify the operating-system installation.
In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:
v Configuration/Setup Utility program
v Baseboard management controller utility programs
v SCSISelect Utility program for Adaptec® HostRAID™ configuration
v SCSISelect Utility program
For more information about these programs, see “Configuring the server” in the
User’s Guide on the IBM xSeries Documentation CD.
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD provides state-of-the-art programs to
detect the server model and installed hardware options, configure the server
hardware, provide device drivers, and help you install the operating system. For
information about the supported operating-system versions, see the label on the
CD. If the ServerGuide Setup and Installation CD did not come with your server,
you can download the latest version from http://www.ibm.com/pc/qtechinfo/MIGR4ZKPPT.html.
Complete the following steps to start the ServerGuide Setup and Installation CD:
1. Insert the CD, and restart the server. If the CD does not start, see “ServerGuide
problems” on page 52.
2. Follow the instructions on the screen to:
a. Select your language.
b. Select your keyboard layout and country.
c. View the overview to learn about ServerGuide features.
d. View the readme file to review installation tips about your operating system
and adapter.
e. Start the setup and hardware configuration programs.
f. Start the operating-system installation. You will need your operating-system
CD.
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS code. You can use it to:
v Change interrupt request (IRQ) settings
v Change the startup drive sequence
v Configure serial-port assignments
v Resolve configuration conflicts
v Set the date and time
v Set passwords and security settings
© Copyright IBM Corp. 2004
31
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server.
2. When the message Press F1 for Configuration/Setup appears, press F1. If
an administrator password has been set, you must type the administrator
password to access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
Using the baseboard management controller
The baseboard management controller provides environmental monitoring for the
server. If environmental conditions exceed thresholds or if system components fail,
the baseboard management controller lights LEDs to help you diagnose the
problem and also records the error in the System Event/Error log.
The baseboard management controller also provides the following remote server
management capabilities through the OSA SMBridge management utility program:
v Command-line interface (IPMI Shell)
The command-line interface provides direct access to server management
functions through the IPMI 1.5 protocol. Use the command-line interface to issue
commands to control the server power, view system information, and identify the
server. You can also save one or more commands as a text file and run the file
as a script.
v Serial over LAN
Establish a Serial over LAN (SOL) connection to manage servers from a remote
location. You can remotely view and change the BIOS settings, restart the server,
identify the server, and perform other management functions. Any standard
Telenet client application can access the SOL connection.
Enabling and configuring SOL using the OSA SMBridge management
utility program
To enable and configure the server for SOL by using the OSA SMBridge
management utility program, you must update and configure the BIOS code and
enable the operating system for an SOL connection.
Note: In an SOL session, use the following commands instead of function keys:
v To start the Configuration/Setup Utility program when the prompt Press F1
for Configuration/Setup appears, press Esc, Shift+o, then Shift+p.
v To start the diagnostic programs, when the prompt F2 for Diagnostics
appears, press Esc, Shift+o, then Shift+q.
BIOS update and configuration
Complete the following steps to update and configure the BIOS code to enable
SOL:
1. Update the BIOS code:
a. Download the latest version of the BIOS code from
http://www.ibm.com/pc/support/.
b. Update the BIOS code, following the instructions that come with the update
file that you downloaded.
2. Configure the BIOS settings:
a. Restart the server and press F1 when prompted to start the
Configuration/Setup Utility program.
32
IBM xSeries 346 Type 8840: Installation Guide
b. Select Devices and I/O Ports; then, make sure that the values are set as
follows:
v Serial Port A: Auto-configure
v Serial Port B: Auto-configure
c. Select Remote Console Redirection; then, make sure that the values are
set as follows:
v Remote Console Active: Enabled
v Remote Console COM Port: COM 1
v Remote Console Baud Rate: 19200
v Remote Console Data Bits: 8
v Remote Console Parity: None
v Remote Console Stop Bits: 1
v Remote Console Text Emulation: ANSI
v Remote Console Keyboard Emulation: ANSI
v Remote Console Active After Boot: Enabled
v Remote Console Flow Control: Hardware
d. Press Esc twice to exit the Remote Console Redirection and Devices and
I/O Ports sections of the Configuration/Setup Utility program.
e.
f.
g.
h.
i.
j.
Note: Do not use Planar Ethernet 1 for PXE/DHCP booting or installation.
Select Start Options; then, set Planar Ethernet PXE/DHCP to one of the
following settings:
v Disabled
v Planar Ethernet 2. If you set Planar Ethernet PXE/DHCP to Planar
Ethernet 2, you must also set Run PXE only on selected Planar NIC to
Enabled.
Press Esc to exit the Start Options section of the Configuration/Setup Utility
program.
Select Save Settings; then, press Enter.
Press Enter to confirm.
Select Exit Setup; then, press Enter.
Make sure that Yes, exit the Setup Utility is selected; then, press Enter.
Linux configuration
For SOL operation on the server, you must configure the Linux operating system to
expose the Linux initialization (booting) process. This enables users to log in to the
Linux console through an SOL session and directs Linux output to the serial
console. See the documentation for your specific Linux operating-system type for
information and instructions.
Use one of the following procedures to enable SOL sessions for your Linux
operating system. You must be logged in as a root user to perform these
procedures.
Red Hat Enterprise Linux ES 2.1 configuration:
Note: This procedure is based on a default installation of Red Hat Enterprise Linux
ES 2.1. The file names, structures, and commands might be different for
other versions of Red Hat Linux.
Chapter 4. Configuring the server
33
Complete the following steps to configure the general Linux parameters for SOL
operation when using the Red Hat Enterprise Linux ES 2.1 operating system.
Note: Hardware flow control prevents character loss during communication over a
serial connection. You must enable it when using a Linux operating system.
1. Add the following line to the end of the # Run gettys in standard runlevels
section of the /etc/inittab file. This enables hardware flow control and enables
users to log in through the SOL console.
7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102
2. Add the following line at the bottom of the /etc/securetty file to enable a user to
log in as the root user through the SOL console:
ttyS1
LILO configuration: If you are using LILO, complete the following steps:
1. Complete the following steps to modify the /etc/lilo.conf file:
a. Add the following text to the end of the first default=linux line
-Monitor
b. Comment out the map=/boot/map line by adding a # at the beginning of this
line.
c. Comment out the message=/boot/message line by adding a # at the beginning
of this line.
d. Add the following line before the first image= line:
# This will allow you to only Monitor the OS boot via SOL
e. Add the following text to the end of the first label=linux line:
-Monitor
f. Add the following line to the first image= section. This enables SOL.
append="console=ttyS0,19200n8 console=tty1"
g. Add the following lines between the two image= sections:
# This will allow you to Interact with the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Interact
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=tty1 console=ttyS0,19200n8 "
The following examples show the original content of the /etc/lilo.conf file and the
content of this file after modification.
34
IBM xSeries 346 Type 8840: Installation Guide
Original /etc/lilo.conf contents
prompt
timeout=50
default=linux
boot=/dev/hda
map=/boot/map
install=/boot/boot.b
message=/boot/message
linear
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
image=/boot/vmlinuz-2.4.9-e.12
label=linux-up
initrd=/boot/initrd-2.4.9-e.12.img
read-only
root=/dev/hda6
Chapter 4. Configuring the server
35
Modified /etc/lilo.conf contents
prompt
timeout=50
default=linux-Monitor
boot=/dev/hda
#map=/boot/map
install=/boot/boot.b
#message=/boot/message
linear
# This will allow you to only Monitor the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Monitor
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=ttyS0,19200n8 console=tty1"
# This will allow you to Interact with the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Interact
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=tty1 console=ttyS0,19200n8 "
image=/boot/vmlinuz-2.4.9-e.12
label=linux-up
initrd=/boot/initrd-2.4.9-e.12.img
read-only
root=/dev/hda6
2. Run the lilo command to store and activate the LILO configuration.
When the Linux operating system starts, a LILO boot: prompt is displayed instead
of the graphical user interface. Press Tab at this prompt to install all of the boot
options that are listed. To load the operating system in interactive mode, type
linux-Interact and then press Enter.
GRUB configuration: If you are using GRUB, complete the following steps to
modify the /boot/grub/grub.conf file:
1. Comment out the splashimage= line by adding a # at the beginning of this line.
2. Add the following line before the first title= line:
# This will allow you to only Monitor the OS boot via SOL
3. Append the following text to the first title= line:
SOL Monitor
4. Append the following text to the kernel/ line of the first title= section:
console=ttyS0,19200 console=tty1
5. Add the following five lines between the two title= sections:
# This will allow you to Interact with the OS boot via SOL
title Red Hat Linux (2.4.9-e.12smp) SOL Interactive
root (hd0,0)
36
IBM xSeries 346 Type 8840: Installation Guide
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1
console=ttyS0,19200
initrd /initrd-2.4.9-e.12smp.img
Note: The entry that begins with kernel /vmlinuz is shown with a line break after
console=tty1. In your file, the entire entry must all be on one line.
The following examples show the original content of the /boot/grub/grub.conf file
and the content of this file after modification.
Original /boot/grub/grub.conf contents
#grub.conf generated by anaconda
#
# Note that you do not have to rerun grub after making changes to this file
# NOTICE: You have a /boot partition. This means that
#
all kernel and initrd paths are relative to /boot/, eg.
#
root (hd0,0)
#
kernel /vmlinuz-version ro root=/dev/hda6
#
initrd /initrd-version.img
#boot=/dev/hda
default=0
timeout=10
splashimage=(hd0,0)/grub/splash.xpm.gz
title Red Hat Enterprise Linux ES (2.4.9-e.12smp)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6
initrd /initrd-2.4.9-e.12smp.img
title Red Hat Enterprise Linux ES-up (2.4.9-e.12)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6
initrd /initrd-2.4.9-e.12.img
Chapter 4. Configuring the server
37
Modified /boot/grub/grub.conf contents
#grub.conf generated by anaconda
#
# Note that you do not have to rerun grub after making changes to this file
# NOTICE: You have a /boot partition. This means that
#
all kernel and initrd paths are relative to /boot/, eg.
#
root (hd0,0)
#
kernel /vmlinuz-version ro root=/dev/hda6
#
initrd /initrd-version.img
#boot=/dev/hda
default=0
timeout=10
# splashimage=(hd0,0)/grub/splash.xpm.gz
# This will allow you to only Monitor the OS boot via SOL
title Red Hat Enterprise Linux ES (2.4.9-e.12smp) SOL Monitor
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=ttyS0,19200 console=tty1
initrd /initrd-2.4.9-e.12smp.img
# This will allow you to Interact with the OS boot via SOL
title Red Hat Linux (2.4.9-e.12smp) SOL Interactive
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200
initrd /initrd-2.4.9-e.12smp.img
title Red Hat Enterprise Linux ES-up (2.4.9-e.12)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6
initrd /initrd-2.4.9-e.12.img
You must restart the Linux operating system after completing these procedures for
the changes to take effect and to enable SOL.
SUSE SLES 8.0 configuration:
Note: This procedure is based on a default installation of SUSE Linux Enterprise
Server (SLES) 8.0. The file names, structures, and commands might be
different for other versions of SUSE LINUX.
Complete the following steps to configure the general Linux parameters for SOL
operation when using the SLES 8.0 operating system.
Note: Hardware flow control prevents character loss during communication over a
serial connection. You must enable it when using a Linux operating system.
1. Add the following line to the end of the # getty-programs for the normal
runlevels section of the /etc/inittab file. This enables hardware flow control and
enables users to log in through the SOL console.
7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102
2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to
enable a user to log in as the root user through the SOL console:
ttyS1
3. Complete the following steps to modify the /boot/grub/menu.lst file:
38
IBM xSeries 346 Type 8840: Installation Guide
a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu.
b. Add the following line before the first title line:
# This will allow you to only Monitor the OS boot via SOL
c. Append the following text to the first title line:
SOL Monitor
d. Append the following text to the kernel line of the first title section:
console=ttyS1,19200 console=tty1
e. Add the following four lines between the first two title sections:
# This will allow you to Interact with the OS boot via SOL
title linux SOL Interactive
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791
console=tty1 console=ttyS0,19200
initrd (hd0,1)/boot/initrd
The following examples show the original content of the /boot/grub/menu.lst
file and the content of this file after modification.
Original /boot/grub/menu.lst contents
Notes
gfxmanu (hd0,1)/boot/message
color white/blue black/light-gray
default 0
timeout 8
title linux
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791
initrd (hd0,1)/boot/initrd
title floppy
root
chainloader +1
title failsafe
kernal (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp
disableapic maxcpus=0 3
1
1
initrd (hd0,1)/boot/initrd.shipped
Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.
Modified /boot/grub/menu.lst contents
Notes
#gfxmanu (hd0,1)/boot/message
color white/blue black/light-gray
default 0
timeout 8
# This will allow you to only Monitor the OS boot via SOL
title linux SOL Monitor
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=ttyS1,19200
console=tty1
initrd (hd0,1)/boot/initrd
# This will allow you to Interact with the OS boot via SOL
title linux SOL Interactive
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200
initrd (hd0,1)/boot/initrd
title floppy
1
Chapter 4. Configuring the server
39
Modified /boot/grub/menu.lst contents
root
chainloader +1
title failsafe
kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp
disableapic maxcpus=0 3
Notes
1
initrd (hd0,1)/boot/initrd.shipped
Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.
You must restart the Linux operating system after completing these procedures for
the changes to take effect and to enable SOL.
Microsoft Windows 2003 Standard Edition configuration
Note: This procedure is based on a default installation of the Microsoft Windows
2003 operating system.
Complete the following steps to configure the Windows 2003 operating system for
SOL operation. You must be logged in as a user with administrator access to
perform this procedure.
1. Complete the following steps to determine which boot entry ID to modify:
a. Type bootcfg at a Windows command prompt; then, press Enter to display
the current boot options for your server.
b. In the Boot Entries section, locate the boot entry ID for the section with an
OS friendly name of Windows Server 2003, Standard. Write down the boot
entry ID for use in the next step.
2. To enable the Microsoft Windows Emergency Management System (EMS), at a
Windows command prompt, type
bootcfg /EMS ON /PORT COM1 /BAUD 19200 /ID boot_id
where boot_id is the boot entry ID from step 1b; then, press Enter.
3. Complete the following steps to verify that the EMS console is redirected to the
COM2 serial port:
a. Type bootcfg at a Windows command prompt; then, press Enter to display
the current boot options for your server.
b. Verify the following changes to the bootcfg settings:
v In the Boot Loader Settings section, make sure that redirect is set to
COM2 and that redirectbaudrate is set to 19200.
v In the Boot Entries section, make sure that the OS Load Options: line
has /redirect appended to the end of it.
The following examples show the original bootcfg program output and the output
after modification.
40
IBM xSeries 346 Type 8840: Installation Guide
Original bootcfg program output
Boot Loader Settings
---------------------------timeout: 30
default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
Boot Entries
---------------Boot entry ID: 1
OS Friendly Name: Windows Server 2003, Standard
Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
OS Load Options: /fastdetect
Modified bootcfg program output
Boot Loader Settings
---------------------------timeout: 30
default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
redirect: COM1
redirectbaudrate: 19200
Boot Entries
---------------Boot entry ID: 1
OS Friendly Name: Windows Server 2003, Standard
Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
OS Load Options: /fastdetect /redirect
You must restart the Windows 2003 operating system after completing this
procedure for the changes to take effect and to enable SOL.
Installing the OSA SMBridge management utility program
Complete the following steps to install the OSA SMBridge management utility
program on a server running a Windows operating system:
1. Go to http://www.ibm.com/pc/support/ and download the utility program and
create the OSA BMC Management Utility CD.
2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield
wizard starts, and a window similar to that shown in the following illustration
Chapter 4. Configuring the server
41
opens.
3. Follow the prompts to complete the installation.
The installation program prompts you for a TCP/IP port number and an IP
address. Specify an IP address, if you want to limit the connection requests that
will be accepted by the utility program. To accept connections from any server,
type INADDR_ANY as the IP address. Also specify the port number that the utility
program will use. These values will be recorded in the smbridge.cfg file for the
automatic startup of the utility program.
Complete the following steps to install the OSA SMBridge management utility
program on a server running a Linux operating system. You must be logged in as a
root user to perform these procedures.
1. Go to http://www.ibm.com/pc/support/ and download the utility program and
create the OSA BMC Management Utility CD.
2. Insert the OSA BMC Management Utility CD into the drive.
3. Type mount/mnt/cdrom.
4. Locate the directory where the installation RPM package is located and type
cd/mnt/cdrom.
5. Type the following command to run the RPM package and start the installation:
rpm -i osabmcutil-1.0-i386.rpm
6. Follow the prompts to complete the installation. When the installation is
complete, the utility copies files to the following directories:
/etc/init.d/smbridge
/etc/smbridge.cfg
/ect/sol/oem.cfg
/usr/sbin/smbconfig
/usr/bin/smbconfig
/usr/sbin/ipmish
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IBM xSeries 346 Type 8840: Installation Guide
The utility starts automatically when the server is started. You can also locate the
/ect/init.d directory to start the utility and use the following commands to manage
the utility:
smbridge status
smbridge start
smbridge stop
smbridge restart
Using the baseboard management controller utility programs
Use the baseboard management controller utility programs to configure the
baseboard management controller, download firmware updates and SDR/FRU
updates, and remotely manage a network.
Using the baseboard management controller configuration utility
program
Use the baseboard management controller configuration utility program to view or
change the baseboard management controller configuration settings. You can also
use the utility program to save the configuration to a file for use on multiple servers.
Go to http://www.ibm.com/pc/support/ to download the utility program; then, copy
the bmc_cfg.exe file to a configuration utility diskette.
Complete the following steps to start the baseboard management controller
configuration utility program:
1. Insert the configuration utility diskette into the diskette drive and restart the
server.
2. From a command-line prompt, type bmc_cfg and press Enter.
3. Follow the instructions on the screen.
Using the baseboard management controller firmware update
utility program
Use the baseboard management controller firmware update utility program to
download a baseboard management controller firmware update or a SDR/FRU
update. The firmware update utility program updates the baseboard management
controller firmware or SDR/FRU data only and does not affect any device drivers.
Go to http://www.ibm.com/pc/support/ to download the utility program; then, copy
the Flash.exe file to a firmware update diskette.
Note: To ensure proper server operation, be sure to update the server baseboard
management controller firmware before updating the BIOS code.
To update the firmware, if the Linux or Windows operating-system update package
is available from the World Wide Web and you have obtained the applicable update
package, follow the instructions that come with the update package.
Using the OSA SMBridge management utility program
Use the OSA SMBridge management utility program to remotely manage and
configure a network. The utility program provides the following remote management
capabilities:
v CLI (command-line interface) mode
Use CLI mode to remotely perform power-management and system identification
control functions over a LAN or serial port interface from a command-line
interface. Use CLI mode also to remotely view the System Event/Error log.
Chapter 4. Configuring the server
43
Use the following commands in CLI mode:
– identify
Control the system-locator LED on the front of the server.
– power
Turn the server on and off remotely.
– sel
Perform operations with the System Event/Error log.
– sysinfo
Display general system information that is related to the server and the
baseboard management controller.
v Serial over LAN
Use the Serial over LAN capability to remotely perform control and management
functions over a Serial over LAN (SOL) network. You can also use SOL to
remotely view and change the server BIOS settings.
At a command prompt, type telenet localhost 623 to access the SOL network.
Type help at the smbridge> prompt for more information.
Use the following commands in an SOL session:
– connect
Connect to the LAN. Type connect -ip ip_address -u username -p
password.
– identify
Control the system-locator LED on the front of the server.
– power
Turn the server on and off remotely.
– reboot
Force the server to restart.
– sel get
Display the System Event/Error log.
– sol
Configure the SOL function.
– sysinfo
Display system information that is related to the server and the globally
unique identifier (GUID).
Using the SCSISelect Utility program for Adaptec HostRAID
configuration
Use the SCSISelect Utility program to add RAID level-0 and level-1 functionality
with the option of a hot-spare drive to the SCSI controller with integrated RAID.
Installing a ServeRAID-7k enables the SCSI controller to provide additional RAID
levels. This utility is part of the BIOS code in the server.
The SCSI RAID feature comes disabled by default. You must enable it and install
the device drivers before you can use it. SCSI RAID configuration utilities, device
drivers, and information are available on the ServeRAID-7e (Adaptec HostRAID)
Support CD. If this CD did not come with your server, you can download it from
http://www.ibm.com/pc/support/.
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IBM xSeries 346 Type 8840: Installation Guide
Enabling the SCSI HostRAID feature
Complete the following steps to enable the SCSI HostRAID feature:
1. Turn on the server.
2. When the prompt Press <CTRL><A> for SCSISelect Utility appears, press
Ctrl+A. If you have set an administrator password, you are prompted to type the
password.
3. Use the arrow keys to select the channel for which you want to change settings
and press Enter.
4. Select Configure/View SCSI Controller Setting; then, select HostRAID.
5. Select Enabled.
6. Press Esc; then, select Yes to save the changes.
Using the SCSI HostRAID feature
The instructions in this section describe how to access the SCSI HostRAID feature
from the SCSISelect Utility program and perform an initial RAID level-1
configuration. If you install a different type of RAID adapter in the server, use the
configuration method described in the instructions that come with that adapter to
view or change SCSI settings for attached devices.
See the documentation on the ServeRAID-7e (Adaptec HostRAID) Support CD for
additional information about how to use the SCSI HostRAID feature.
Configuring the controller
Complete the following steps to use the SCSI HostRAID feature to configure a
RAID level-1 array:
1. From the SCSISelect main menu, select Configure/View HostRAID Settings.
2. From the list of ready drives, type C to create an array.
3. Select RAID-1 when asked to select the RAID type.
4. From the list of ready drives, select the two drives that you want to group into
the array.
5. Select Create new RAID-1.
6. Type an identifier for the array.
7. Select Yes to create the array.
8. Press Esc to exit the utility.
9. Restart the server.
Viewing the configuration
You can use the SCSISelect Utility program to view information about the SCSI
controller. From the list of available arrays, select an array and press Enter. Press
Esc to exit the utility.
Using the SCSISelect Utility program
Use the SCSISelect Utility program to view or change SCSI controller settings and
view SCSI ID assignments.
Complete the following steps to start the SCSISelect Utility program:
1. Turn on the server.
2. When the message Press <CTRL><A> for SCSISelect Utility appears, press
Ctrl+A. If an administrator password has been set, you are prompted to type the
password.
Chapter 4. Configuring the server
45
3. Select the channel for which you want to change settings, and press Enter.
4. When the message Would you like to configure the SCSI controller, or
run the SCSI Disk Utilities? appears, select a choice and press Enter.
5. Use the arrow keys to select a choice from the menu, and follow the instructions
on the screen.
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IBM xSeries 346 Type 8840: Installation Guide
Chapter 5. Updating IBM Director
If you plan to use IBM Director to manage your server, you must check for the
latest applicable IBM Director updates and interim fixes.
Complete the following steps to install the IBM Director updates and any other
applicable updates and interim fixes:
1. Check for the latest version of IBM Director:
a. Go to
http://www.ibm.com/pc/us/eserver/xseries/systems_management/dwnl.html.
b. If a newer version of IBM Director than what comes with the server is shown
in the drop-down list, follow the instructions on the Web page to download
the latest version.
2. Install the IBM Director program.
3. Download and install any applicable updates or interim fixes for your server:
a. Go to http://www.ibm.com.
b. Click Support & downloads.
c. Click Downloads & drivers.
d. In the search field, type director 8840 and click Submit.
e. Select any applicable update or interim fix that you want to download.
f. Click the file link for the executable file to download the file, and follow the
instructions in the readme file to install the update or interim fix.
g. Repeat steps 3e and 3f for any additional updates or interim fixes that you
want to install.
© Copyright IBM Corp. 2004
47
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IBM xSeries 346 Type 8840: Installation Guide
Chapter 6. Solving problems
This chapter provides basic troubleshooting information to help you solve some
common problems that might occur while you are setting up the server.
If you cannot locate and correct the problem using the information in this section,
see Appendix A, “Getting help and technical assistance,” on page 61, the Hardware
Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation
CD, and the “Server Support” flowchart in the front of this document.
Diagnostic tools overview
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes
The power-on self-test beep codes indicate the detection of a problem.
– One beep indicates successful completion of POST, with no errors.
– More than one beep indicates that POST detected a problem. Error messages
also appear during startup if POST detects a hardware-configuration problem.
See “POST beep code descriptions” and the Hardware Maintenance Manual
and Troubleshooting Guide on the IBM xSeries Documentation CD for more
information.
v Troubleshooting charts
These charts list problem symptoms and steps to correct the problems. See
“Troubleshooting charts” on page 53 for more information.
v Diagnostic programs and error messages
The system diagnostic programs are provided in ROM. These programs test the
major components of your server. See the Hardware Maintenance Manual and
Troubleshooting Guide on the IBM xSeries Documentation CD for more
information.
v Light path diagnostics
Use light path diagnostics to diagnose system errors quickly. See “Light path
diagnostics” on page 58 for more information.
POST beep code descriptions
POST emits one beep to signal successful completion. If POST detects a problem
during startup, other beep codes might occur. You can use the following beep code
descriptions to help identify and resolve problems that are detected during startup.
Note: See the Hardware Maintenance Manual and Troubleshooting Guide on the
IBM xSeries Documentation CD for more information about the POST beep
codes.
One beep
POST was completed successfully without finding any errors.
One long beep and two short beeps
A video error has occurred, and the BIOS cannot initialize the monitor
screen to display additional information.
Other beep codes
Additional beep codes are listed in the following table.
© Copyright IBM Corp. 2004
49
Table 5. POST beep code descriptions
Beep code
Description
No beep
Call for service.
One short
POST was completed successfully. One beep also occurs after POST if you enter an incorrect
password.
Two short
Follow the instructions that appear on the screen.
Repeating three
short
POST detected a system memory error. Make sure that the memory is installed correctly. If it is,
replace the failing memory module.
Repeating short
The system board might contain a failing component. Complete the following steps:
1. Make sure that the keyboard and pointing devices are connected correctly.
2. Make sure that nothing is resting on the keyboard.
3. Disconnect the pointing device; then, restart the server. If the problem is corrected, replace
the pointing device. If the problem remains, call for service.
All other beep
codes
1. Make sure that the system memory modules are installed correctly.
2. Turn off the server; then, restart the server. If the problem remains, call for service.
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IBM xSeries 346 Type 8840: Installation Guide
POST error messages
The following table provides an abbreviated list of the error messages that might
appear during POST. See the Hardware Maintenance Manual and Troubleshooting
Guide on the IBM xSeries Documentation CD for more information about the POST
error messages.
Table 6. Abbreviated list of POST error messages
POST message
Failing device or problem
found
Suggested action
161
The real-time clock battery
has failed.
Replace the battery or call for service.
162
A device configuration has
changed.
v Run the Configuration/Setup Utility program; then, exit, saving
the configuration settings.
v Make sure that optional devices are turned on and installed
correctly.
163
The time of day has not
been set.
Set the date and time.
289
A failing DIMM was
disabled.
Make sure that the DIMMs are supported by the server and that
they are installed correctly.
301, 303
Keyboard and keyboard
controller
Make sure that the keyboard cable is connected and that nothing
is resting on the keyboard keys.
1162
Serial port configuration
conflict
Run the Configuration/Setup Utility program and make sure that
the IRQ and I/O port assignments that are needed by the serial
port are available.
00019xxx
Microprocessor x is not
functioning or failed the
built-in self-test.
Make sure that microprocessor x is installed correctly. If the
problem remains, replace microprocessor x.
00180xxx
PCI device error
Make sure that all PCI adapters are installed correctly. In the
Configuration/Setup Utility program, make sure that all PCI
devices are enabled. Disable option ROMs and integrated
devices that are not needed and set the PCI device boot priority
to ensure that the boot device option ROM is able to load.
012980xx
Data for microprocessor x
Download and install the latest level of BIOS code.
POST could not find an
operating system.
Install an operating system.
012981xx
1962
Chapter 6. Solving problems
51
ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 7. ServerGuide Setup and Installation CD
Symptom
Suggested action
The ServerGuide Setup and
Installation CD will not start.
v Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD-ROM (or DVD-ROM) drive.
v If the startup (boot) sequence settings have been altered, make sure that the
CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, make sure that only one drive is set
as the primary drive. Start the CD from the primary drive.
The SCSI RAID program cannot v Make sure that there are no duplicate SCSI IDs or IRQ assignments.
view all installed drives, or the
v Make sure that the hard disk drive is connected correctly.
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide program will
not start the operating-system
CD.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
The operating system cannot be Make sure that the operating system is supported on your server. If the operating
installed; the option is not
system is supported, either there is no logical drive defined (SCSI RAID systems)
available.
or the ServerGuide System Partition is not present. Run the ServerGuide program
and make sure that setup is complete.
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IBM xSeries 346 Type 8840: Installation Guide
Troubleshooting charts
The following tables list problem symptoms and suggested solutions. See the
Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD for more detailed troubleshooting charts. If you cannot find the
problem in these charts, run the diagnostic programs. If you have run the diagnostic
programs or if running the tests does not reveal the problem, call for service.
CD-ROM or DVD-ROM drive problems
Symptom
Suggested action
The CD-ROM drive is not
recognized.
Make sure that:
v The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program. If the server has a single
IDE channel, only the primary channel can be used.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
A CD is not working correctly.
Clean the CD.
If the problem remains, call for service.
The CD-ROM drive tray is not
working.
The server must be turned on for the CD-ROM tray to work.
Insert the end of a straighten paper clip into the manual tray-release opening.
If the problem remains, call for service.
Diskette drive problems
Symptom
Suggested action
The diskette drive activity LED
If there is a diskette in the drive, make sure that:
stays lit, or the server bypasses v The diskette drive cables are correctly and securely connected.
the diskette drive.
v The diskette drive is enabled in the Configuration/Setup Utility program.
v The diskette is good and not damaged. (Try another diskette if you have one.)
v The diskette contains the necessary files to start the server.
v Your software program is working properly.
If the problem remains, call for service.
Expansion enclosure problems
Symptom
Suggested action
The SCSI expansion enclosure
used to work but does not work
now.
Make sure that:
v The cables for all external SCSI options are connected correctly.
v The last device in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
v Any external SCSI devices are turned on. You must turn on external SCSI
devices before turning on the server.
For more information, see your SCSI expansion enclosure documentation.
Chapter 6. Solving problems
53
General problems
Symptom
Suggested action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
Call for service.
Hard disk drive problems
Symptom
Suggested action
Not all drives are recognized by 1. Remove the first drive that is not recognized and try the hard disk drive
the hard disk drive diagnostic
diagnostic test again.
test (the Fixed Disk test).
2. If the remaining drives are recognized, replace the drive that you removed with
a new one.
The server stops responding
during the hard disk drive
diagnostic test.
1. Remove the hard disk drive that was being tested when the server stopped
responding and try the diagnostic test again.
2. If the hard disk drive diagnostic test runs successfully, replace the drive that
you removed with a new one.
Intermittent problems
Symptom
Suggested action
A problem occurs only
occasionally and is difficult to
diagnose.
Make sure that:
v All cables and cords are connected securely to the rear of the server and
attached devices.
v When the server is turned on, air is flowing from the rear of the server at the fan
grille. If there is no airflow, the fan is not working. This can cause the server to
overheat and shut down.
v The SCSI bus and devices are configured correctly and the last external device
in each SCSI chain is terminated correctly.
If the problem remains, call for service.
Keyboard, mouse, or pointing-device problems
Symptom
Suggested action
All or some keys on the
keyboard do not work.
v Make sure that the keyboard cable is securely connected to the server and that
the keyboard and mouse cables are not reversed.
v Make sure that the server and the monitor are turned on.
v Try using another keyboard.
If the problem remains, call for service.
The mouse or pointing device
does not work.
v Make sure that the mouse or pointing-device cable is securely connected to the
server and that the keyboard and mouse cables are not reversed.
v Make sure that the mouse device drivers are installed correctly.
v Make sure that the server and the monitor are turned on.
v Try using another mouse or pointing device.
If the problem remains, call for service.
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IBM xSeries 346 Type 8840: Installation Guide
Memory problems
Symptom
Suggested action
The amount of system memory
that is displayed is less than the
amount of installed physical
memory.
Make sure that:
v The DIMMs are seated correctly.
v You have installed the correct type of memory.
v If you changed the memory, you updated the memory configuration in the
Configuration/Setup Utility program.
v All banks of memory are enabled. The server might have automatically disabled
a memory bank when it detected a problem, or a memory bank might have been
manually disabled.
v Memory mirroring and online-spare memory are disabled.
Check the POST error log for error message 289:
v If the DIMM was disabled by a system-management interrupt (SMI), replace the
DIMM.
v If the DIMM was disabled by the user or by POST, run the Configuration/Setup
Utility program and enable the DIMM.
v If this error remains, replace the DIMM.
If the problem remains, call for service.
Microprocessor problems
Symptom
Suggested action
The server emits a continuous
tone during POST.
The startup (boot) microprocessor is not working correctly. Make sure that the
startup microprocessor is seated correctly. If it is, replace the startup
microprocessor.
If the problem remains, call for service.
Monitor problems
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the information that comes with the monitor for instructions for testing
and adjusting the monitor. If you cannot diagnose the problem, call for service.
Symptom
Suggested action
The screen is blank.
Make sure that:
v The server power cord is connected to the server and a working electrical outlet.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are adjusted
correctly.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST, followed by a blank monitor screen. If this occurs and the Boot Fail
Count feature in the Start Options of the Configuration/Setup Utility program is
enabled (its default setting), you must restart the server three times to force the
BIOS to reset the configuration settings to the default configuration (the memory
connector or bank of connectors enabled).
If the problem remains, call for service.
Only the cursor appears.
Call for service.
Chapter 6. Solving problems
55
Symptom
Suggested action
The monitor works when you
turn on the server, but the
screen goes blank when you
start some application
programs.
Make sure that you have installed the necessary device drivers for the application
programs.
If the problem remains, call for service.
The monitor has screen jitter, or If the monitor self-tests show that the monitor is working correctly, consider the
the screen image is wavy,
location of the monitor. Magnetic fields around other devices (such as transformers,
unreadable, rolling, or distorted. appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 300 mm (12 in.) apart, and turn on the
monitor.
Notes:
1. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and diskette drives is at least 75 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, contact
your IBM marketing representative or authorized reseller.
If the problem remains, call for service.
Option problems
Symptom
Suggested action
An IBM option that was just
installed does not work.
Make sure that:
v The option is designed for the server. See the “Server Support” flowchart for
information about obtaining ServerProven compatibility information from the
World Wide Web.
v You followed the installation instructions that come with the option.
v The option is installed correctly.
v You have not loosened any other installed options or cables.
v You have updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that used to work v Make sure that all of the option hardware and cable connections are secure.
does not work now.
v If the option comes with test instructions, use those instructions to test the
option.
v If the failing option is a SCSI device, make sure that:
– The cables for all external SCSI options are connected correctly.
– The last device in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
– Any external SCSI devices are turned on. You must turn on external SCSI
devices before turning on the server.
If the problem remains, call for service.
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IBM xSeries 346 Type 8840: Installation Guide
Power problems
Symptom
Suggested action
The server does not turn on.
v Make sure that the server power cord is connected to the server and a working
electrical outlet.
v Make sure that the type of memory that is installed is supported by the server.
v If you just installed an option, remove it, and restart the server. If the server now
turns on, you might have installed more options than the power supply supports.
If the problem remains, call for service.
The server does not turn off.
Determine whether you are using an ACPI or non-ACPI operating system.
If you are using a non-ACPI operating system, complete the following steps:
1. Press Ctrl+Alt+Delete.
2. Turn off the server by using the power-control button. You might have to press
and hold the power-control button for 5 seconds to force the server to turn off.
If the problem remains or if you are using an ACPI operating system, call for
service.
Serial port problems
For more information about the serial port, see the Option Installation Guide on the
IBM xSeries Documentation CD.
Symptom
Suggested action
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
Make sure that:
v Each port is assigned a unique address in the Configuration/Setup Utility
program and none of the serial ports is disabled.
v The serial port adapter, if you installed one, is seated correctly.
If the problem remains, call for service.
A serial device does not work.
Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the serial port.
v The serial port is assigned to the system.
If the problem remains, call for service.
Software problems
Symptom
Suggested action
You suspect a software
problem.
To determine whether the problem is caused by the software, make sure that:
v Your server has the minimum memory needed to use the software. For memory
requirements, see the information that comes with the software. If you have just
installed an adapter or memory, the server might have a memory-address
conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
If you received any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
If the problem remains, contact your place of purchase of the software.
Chapter 6. Solving problems
57
Universal Serial Bus device problems
Symptom
Suggested action
A USB device does not work.
Make sure that:
v You are not trying to use a USB device during POST if a standard (non-USB)
keyboard is connected to the keyboard connector. If a standard (non-USB)
keyboard is connected to the keyboard connector, the USB is disabled, and no
USB device will work during POST.
v The correct USB device driver is installed.
v Your operating system supports USB devices.
If the problem remains, call for service.
Light path diagnostics
Use light path diagnostics to diagnose system errors. The light path diagnostics
panel is inside the light path diagnostics drawer, on the right front of the server. To
access the light path diagnostics panel, slide the latch to the left on the front of the
light path diagnostics drawer.
The following illustration shows the controls and LEDs on the light path diagnostics
panel.
Light Path
Diagnostics
OVER SPEC
REMIND
PS1
PS2
CPU
VRM CNFG
MEM
NMI S ERR
SP
DASD RAID
FAN
TEMP BRD
PCI A PCI B PCI C
To acknowledge a system error but not take immediate action, press the remind
button and place light path diagnostics in remind mode. When the server is in
Remind mode, the system-error LED on the front of the server flashes. If a new
failure occurs, the system-error LED is lit again.
Press the reset button to reset the server and run the power-on self-test (POST).
You might have to use a pen or the end of a straightened paper clip to press the
button.
The server is designed so that LEDs remain lit when the server is connected to an
ac power source but is not turned on, provided that the power supply is operating
correctly. This feature helps you to isolate the problem when the operating system
is shut down.
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IBM xSeries 346 Type 8840: Installation Guide
Diagnosing problems using light path diagnostics
LEDs in two locations on the server are available to help you diagnose problems
that might occur during installation. Use them in the following order:
1. Light path diagnostics panel - Look at this panel first. If a system error has
occurred, the system-error LED on the front of the light path diagnostics drawer
is lit. Slide the latch to the left on the front of the light path diagnostics drawer to
access the light path diagnostics panel. Note any LEDs that are lit, and then
close the drawer.
2. LEDs on the system board - To identify the component that is causing the
error, note the lit LED on or beside the component.
Light path diagnostics LEDs
The following table lists the LEDs on the light path diagnostics panel, the problems
that they indicate, and actions to solve the problems.
LED
Problem
Action
None
An error has occurred and cannot be
Check the system error log for information about the error.
diagnosed, or the ASM processor has
failed. The error is not represented by a
light path diagnostics LED.
OVER
SPEC
The power supplies are using more
power than their maximum rating.
Replace the failing power supply, or remove optional devices
from the server.
PS 1
When the LED is lit, the power supply
in bay 1 has failed. When the LED
flashes, an invalid power-supply
configuration has occurred.
If the power supply has failed, call for service. If a configuration
error has occurred, make sure that the power supply is installed
correctly.
PS 2
When the LED is lit, the power supply
in bay 2 has failed. When the LED
flashes, an invalid power-supply
configuration has occurred.
If the power supply has failed, call for service. If a configuration
error has occurred, make sure that the power supply is installed
correctly.
CPU
When the LED is lit, a microprocessor
has failed. When the LED flashes, an
invalid microprocessor configuration
has occurred.
If a lit LED on the system board indicates a problem with a
microprocessor, make sure that the microprocessor is installed
correctly. See the Option Installation Guide on the IBM xSeries
Documentation CD for information about installing a
microprocessor.
If the problem remains, call for service.
If a configuration error has occurred, make sure that the
microprocessors have the same cache size and type, and the
same clock speed. Microprocessor internal and external clock
frequencies must be identical.
VRM
When the LED is lit, an error occurred
Replace the VRM. If the problem remains, call for service.
on the microprocessor voltage regulator
module (VRM). When the LED flashes, If a configuration error has occurred, make sure that the VRM is
installed correctly. If the problem remains, replace the VRM.
an invalid VRM configuration has
occurred.
CNFG
When the LED flashes, a hardware
configuration error has occurred.
Check the system error log for information about the error. The
light path diagnostic LED for the component that is causing the
configuration error also flashes.
MEM
When the LED is on, a memory error
has occurred. When the LED flashes,
an invalid DIMM configuration has
occurred.
Replace the failing DIMM, which is indicated by the lit LED on
the system board. If a configuration error has occurred, make
sure the DIMMs are installed correctly.
Chapter 6. Solving problems
59
LED
Problem
Action
NMI
A machine check error has occurred.
Check the system error log for information about the error.
S ERR
A soft error has occurred.
Check the system error log for information about the error.
SP
The service processor has failed.
Remove ac power from the server; then, reconnect the server
to ac power and restart the server.
If the problem remains, call for service.
DASD
A hard disk drive error has occurred.
Check the LEDs on the hard disk drives and replace the
indicated drive.
RAID
A RAID controller error has occurred.
Check the system error log for information about the error. See
the documentation that comes with the RAID controller.
FAN
When the LED is lit, a fan has failed or Replace the failing fan, which is indicated by the lit LED. If a
is operating too slowly. A failing fan can configuration error has occurred, make sure that the fans are
also cause the TEMP LED to be lit.
installed correctly.
When the LED flashes, an invalid fan
configuration has occurred.
TEMP
The system temperature has exceeded
a threshold level.
v Determine whether a fan has failed. If it has, replace it.
v Make sure that the room temperature is not too high. See the
User’s Guide on the IBM xSeries Documentation CD for
temperature information.
v Make sure that the air vents are not blocked.
If the problem remains, call for service.
BRD
An error has occurred on the system
board.
v Check the LEDs on the system board to identify the
component that is causing the error.
v Check the system error log for information about the error.
PCI A
PCI B
PCI C
An error has occurred on a PCI bus.
v Check the system error log for information about the error.
v If you cannot isolate the failing adapter through the
information in the system error log, remove one adapter at a
time from the failing PCI bus, and restart the server after
each adapter is removed.
If the problem remains, call for service.
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IBM xSeries 346 Type 8840: Installation Guide
Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your xSeries or IntelliStation® system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in the Hardware Maintenance Manual and Troubleshooting Guide on the IBM
xSeries Documentation CD or in the IntelliStation Hardware Maintenance Manual
at the IBM Support Web site.
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
technical information, hints, tips, and new device drivers or to submit a request
for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most xSeries and IntelliStation systems, operating systems, and programs come
with information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM xSeries or IntelliStation system and preinstalled
software, if any, is available in the documentation that comes with your system.
That documentation includes printed books, online books, readme files, and help
files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the
instructions. Also, you can order publications through the IBM Publications Ordering
System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
© Copyright IBM Corp. 2004
61
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
xSeries and IntelliStation products, services, and support. The address for IBM
xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM
IntelliStation information is http://www.ibm.com/pc/intellistation/.
You can find service information for your IBM products, including supported options,
at http://www.ibm.com/pc/support/.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries servers, IntelliStation
workstations, and appliances. For information about which products are supported
by Support Line in your country or region, go to
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, go to
http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
You can receive hardware service through IBM Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. Go to
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
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IBM xSeries 346 Type 8840: Installation Guide
Appendix B. IBM Statement of Limited Warranty Z125-4753-08
04/2004
Part 1 - General Terms
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2
replace or modify those of Part 1. The warranties provided by IBM in this Statement
of Limited Warranty apply only to Machines you purchase for your use, and not for
resale. The term “Machine” means an IBM machine, its features, conversions,
upgrades, elements, or accessories, or any combination of them. The term
“Machine” does not include any software programs, whether pre-loaded with the
Machine, installed subsequently or otherwise. Nothing in this Statement of
Limited Warranty affects any statutory rights of consumers that cannot be
waived or limited by contract.
What this Warranty Covers
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications
(“Specifications”) which are available on request. The warranty period for the
Machine starts on the original Date of Installation and is specified in Part 3 Warranty Information. The date on your invoice or sales receipt is the Date of
Installation unless IBM or your reseller informs you otherwise. Many features,
conversions, or upgrades involve the removal of parts and their return to IBM. A
part that replaces a removed part will assume the warranty service status of the
removed part. Unless IBM specifies otherwise, these warranties apply only in the
country or region in which you purchased the Machine.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES
APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
What this Warranty Does not Cover
This warranty does not cover the following:
v any software programs, whether pre-loaded or shipped with the Machine, or
installed subsequently;
v failure resulting from misuse (including but not limited to use of any Machine
capacity or capability, other than that authorized by IBM in writing), accident,
modification, unsuitable physical or operating environment, or improper
maintenance by you;
v failure caused by a product for which IBM is not responsible; and
v any non-IBM products, including those that IBM may procure and provide with or
integrate into an IBM Machine at your request.
© Copyright IBM Corp. 2004
63
The warranty is voided by removal or alteration of identification labels on the
Machine or its parts.
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance with “how-to” questions and those regarding Machine set-up and
installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact
IBM or your reseller to obtain warranty service. If you do not register the Machine
with IBM, you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What IBM Will Do to Correct Problems
When you contact IBM for service, you must follow the problem determination and
resolution procedures that IBM specifies. An initial diagnosis of your problem can be
made either by a technician over the telephone or electronically by access to an
IBM website.
The type of warranty service applicable to your Machine is specified in Part 3 Warranty Information.
You are responsible for downloading and installing designated Machine Code
(microcode, basic input/output system code (called “BIOS”), utility programs, device
drivers, and diagnostics delivered with an IBM Machine) and other software updates
from an IBM Internet Web site or from other electronic media, and following the
instructions that IBM provides.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g.,
keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you
for you to install.
If the Machine does not function as warranted during the warranty period and your
problem cannot be resolved over the telephone or electronically, through your
application of Machine Code or software updates, or with a CRU, IBM or your
reseller, if approved by IBM to provide warranty service, will either, at its discretion,
1) repair it to make it function as warranted, or 2) replace it with one that is at least
functionally equivalent. If IBM is unable to do either, you may return the Machine to
your place of purchase and your money will be refunded.
IBM or your reseller will also manage and install selected engineering changes that
apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement becomes
yours. You represent that all removed items are genuine and unaltered. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the warranty
service status of the replaced item.
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IBM xSeries 346 Type 8840: Installation Guide
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the service request procedures that IBM or your reseller provides;
b. backup or secure all programs, data, and funds contained in the Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit IBM to fulfill its obligations; and
d. inform IBM or your reseller of changes in the Machine’s location.
4. (a) ensure all information about identified or identifiable individuals (Personal
Data) is deleted from the Machine (to the extent technically possible), (b) allow
IBM, your reseller or an IBM supplier to process on your behalf any remaining
Personal Data as IBM or your reseller considers necessary to fulfill its
obligations under this Statement of Limited Warranty (which may include
shipping the Machine for such processing to other IBM service locations around
the world), and (c) ensure that such processing complies with any laws
applicable to such Personal Data.
Limitation of Liability
IBM is responsible for loss of, or damage to, your Machine only while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller are responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return to IBM
for any reason. You should remove all such information from the Machine prior to its
return.
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract or
tort claim), except for any liability that cannot be waived or limited by applicable
laws, IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring,
12 months’ charges apply) for the Machine that is subject of the claim. For
purposes of this item, the term “Machine” includes Machine Code and Licensed
Internal Code (“LIC”).
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
65
OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES
OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST
PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SOME STATES
OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in which you
acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights,
duties, and obligations arising from, or relating in any manner to, the subject matter
of this Statement of Limited Warranty, without regard to conflict of law principles.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
JURISDICTION TO JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country in
which you acquired the Machine.
Part 2 - Country-unique Terms
AMERICAS
ARGENTINA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Ordinary Commercial Court of the city of Buenos Aires.
BOLIVIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of La Paz.
BRAZIL
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the court of Rio de Janeiro, RJ.
CHILE
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Civil Courts of Justice of Santiago.
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IBM xSeries 346 Type 8840: Installation Guide
COLOMBIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of the Republic of Colombia.
EQUADOR
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of Quito.
MEXICO
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Federal Courts of Mexico City, Federal District.
PARAGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of Asuncion.
PERU
Limitation of Liability: The following is added at the end of this section:
In accordance with Article 1328 of the Peruvian Civil Code the limitations and
exclusions specified in this section will not apply to damages caused by IBM’s willful
misconduct (“dolo”) or gross negligence (“culpa inexcusable”).
URUGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the City of Montevideo Court’s Jurisdiction.
VENEZUELA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Courts of the Metropolitan Area Of the City of Caracas.
NORTH AMERICA
How to Obtain Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call
1-800-IBM-SERV (426-7378).
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
67
CANADA
Limitation of Liability: The following replaces item 1 of this section:
1. damages for bodily injury (including death) or physical harm to real property
and tangible personal property caused by IBM’s negligence; and
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited
to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices
Act 1974 or other similar legislation, IBM’s liability is limited to the repair or
replacement of the goods or the supply of equivalent goods. Where that condition
or warranty relates to right to sell, quiet possession or clear title, or the goods are of
a kind ordinarily acquired for personal, domestic or household use or consumption,
then none of the limitations in this paragraph apply.
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State or Territory.
CAMBODIA AND LAOS
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State of New York, United States of America.
CAMBODIA, INDONESIA, AND LAOS
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Singapore in accordance
with the Arbitration Rules of Singapore International Arbitration Center (“SIAC
Rules”) then in effect. The arbitration award shall be final and binding for the parties
without appeal and shall be in writing and set forth the findings of fact and the
conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled
to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint
a third arbitrator who shall act as chairman of the proceedings. Vacancies in the
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IBM xSeries 346 Type 8840: Installation Guide
post of chairman shall be filled by the president of the SIAC. Other vacancies shall
be filled by the respective nominating party. Proceedings shall continue from the
stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days
of the date the other party appoints its, the first appointed arbitrator shall be the
sole arbitrator, provided that the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of Hong Kong Special Administrative Region of China.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this section:
1. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by IBM’s negligence; and
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Limited Warranty, the charge paid by you for the individual Machine that is the
subject of the claim. For purposes of this item, the term “Machine” includes
Machine Code and Licensed Internal Code (“LIC”).
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Bangalore, India in
accordance with the laws of India then in effect. The arbitration award shall be final
and binding for the parties without appeal and shall be in writing and set forth the
findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled
to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint
a third arbitrator who shall act as chairman of the proceedings. Vacancies in the
post of chairman shall be filled by the president of the Bar Council of India. Other
vacancies shall be filled by the respective nominating party. Proceedings shall
continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days
of the date the other party appoints its, the first appointed arbitrator shall be the
sole arbitrator, provided that the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
JAPAN
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
69
Governing Law: The following sentence is added to this section:
Any doubts concerning this Statement of Limited Warranty will be initially resolved
between us in good faith and in accordance with the principle of mutual trust.
MALAYSIA
Limitation of Liability: The word “SPECIAL” in item 3 of the fifth paragraph is
deleted.
NEW ZEALAND
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this section are subject to the
limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State of New York, United States of America (except when local law
requires otherwise).
PHILIPPINES
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL,
INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES; OR
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Metro Manila, Philippines
in accordance with the laws of the Philippines then in effect. The arbitration award
shall be final and binding for the parties without appeal and shall be in writing and
set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled
to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint
a third arbitrator who shall act as chairman of the proceedings. Vacancies in the
post of chairman shall be filled by the president of the Philippine Dispute Resolution
Center, Inc. Other vacancies shall be filled by the respective nominating party.
Proceedings shall continue from the stage they were at when the vacancy occurred.
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IBM xSeries 346 Type 8840: Installation Guide
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days
of the date the other party appoints its, the first appointed arbitrator shall be the
sole arbitrator, provided that the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
SINGAPORE
Limitation of Liability: The words “SPECIAL” and “ECONOMIC” in item 3 in the
fifth paragraph are deleted.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from
IBM or an IBM reseller.
How to Obtain Warranty Service:
Add the following paragraph in Western Europe (Andorra, Austria, Belgium,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,
Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia,
Spain, Sweden, Switzerland, United Kingdom, Vatican State, and any country
subsequently added to the European Union, as from the date of accession):
The warranty for Machines acquired in Western Europe shall be valid and
applicable in all Western Europe countries provided the Machines have been
announced and made available in such countries.
If you purchase a Machine in one of the Western European countries, as defined
above, you may obtain warranty service for that Machine in any of those countries
from either (1) an IBM reseller approved to perform warranty service or (2) from
IBM, provided the Machine has been announced and made available by IBM in the
country in which you wish to obtain service.
If you purchased a Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav Republic
of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic,
Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of
those countries from either (1) an IBM reseller approved to perform warranty
service or (2) from IBM.
If you purchase a Machine in a Middle Eastern or African country, you may obtain
warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an
IBM reseller, approved by IBM to perform warranty service on that Machine in that
country. Warranty service in Africa is available within 50 kilometers of an IBM
approved service provider. You are responsible for transportation costs for Machines
located outside 50 kilometers of an IBM approved service provider.
Governing Law:
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
71
The phrase “the laws of the country in which you acquired the Machine” is replaced
by:
1) “the laws of Austria” in Albania, Armenia, Azerbaijan, Belarus,
Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,
Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,
Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia; 2)
“the laws of France” in Algeria, Benin, Burkina Faso, Cameroon, Cape Verde,
Central African Republic, Chad, Comoros, Congo Republic, Djibouti,
Democratic Republic of Congo, Equatorial Guinea, French Guiana, French
Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon,
Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia,
Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis &
Futuna; 3) “the laws of Finland” in Estonia, Latvia, and Lithuania; 4) “the laws of
England” in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia,
Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria,
Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone,
Somalia, Tanzania, Uganda, United Arab Emirates, the United Kingdom, West
Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5) “the laws of South Africa” in
South Africa, Namibia, Lesotho and Swaziland.
Jurisdiction: The following exceptions are added to this section:
1) In Austria the choice of jurisdiction for all disputes arising out of this Statement
of Limited Warranty and relating thereto, including its existence, will be the
competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain,
Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait,
Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda,
Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United
Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes
arising out of this Statement of Limited Warranty or related to its execution,
including summary proceedings, will be submitted to the exclusive jurisdiction of the
English courts; 3) in Belgium and Luxembourg, all disputes arising out of this
Statement of Limited Warranty or related to its interpretation or its execution, the
law, and the courts of the capital city, of the country of your registered office and/or
commercial site location only are competent; 4) in France, Algeria, Benin, Burkina
Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros,
Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea,
French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau,
Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte,
Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia,
Vanuatu, and Wallis & Futuna all disputes arising out of this Statement of Limited
Warranty or related to its violation or execution, including summary proceedings, will
be settled exclusively by the Commercial Court of Paris; 5) in Russia, all disputes
arising out of or in relation to the interpretation, the violation, the termination, the
nullity of the execution of this Statement of Limited Warranty shall be settled by
Arbitration Court of Moscow; 6) in South Africa, Namibia, Lesotho and
Swaziland, both of us agree to submit all disputes relating to this Statement of
Limited Warranty to the jurisdiction of the High Court in Johannesburg; 7) in Turkey
all disputes arising out of or in connection with this Statement of Limited Warranty
shall be resolved by the Istanbul Central (Sultanahmet) Courts and Execution
Directorates of Istanbul, the Republic of Turkey; 8) in each of the following specified
countries, any legal claim arising out of this Statement of Limited Warranty will be
brought before, and settled exclusively by, the competent court of a) Athens for
Greece, b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e)
72
IBM xSeries 346 Type 8840: Installation Guide
Madrid for Spain; and 9) in the United Kingdom, both of us agree to submit all
disputes relating to this Statement of Limited Warranty to the jurisdiction of the
English courts.
Arbitration: The following is added under this heading:
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,
Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova,
Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan,
Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising out of this Statement
of Limited Warranty or related to its violation, termination or nullity will be finally
settled under the Rules of Arbitration and Conciliation of the International Arbitral
Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three
arbitrators appointed in accordance with these rules. The arbitration will be held in
Vienna, Austria, and the official language of the proceedings will be English. The
decision of the arbitrators will be final and binding upon both parties. Therefore,
pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties
expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM may,
however, institute proceedings in a competent court in the country of installation.
In Estonia, Latvia and Lithuania all disputes arising in connection with this
Statement of Limited Warranty will be finally settled in arbitration that will be held in
Helsinki, Finland in accordance with the arbitration laws of Finland then in effect.
Each party will appoint one arbitrator. The arbitrators will then jointly appoint the
chairman. If arbitrators cannot agree on the chairman, then the Central Chamber of
Commerce in Helsinki will appoint the chairman.
EUROPEAN UNION (EU)
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:
The warranty for Machines acquired in EU countries is valid and applicable in all
EU countries provided the Machines have been announced and made available in
such countries.
How to Obtain Warranty Service: The following is added to this section:
To obtain warranty service from IBM in EU countries, see the telephone listing in
Part 3 - Warranty Information.
You may contact IBM at the following address:
IBM Warranty & Service Quality Dept.
PO Box 30
Spango Valley
Greenock
Scotland PA16 0AH
CONSUMERS
Consumers have legal rights under applicable national legislation governing the sale
of consumer goods. Such rights are not affected by the warranties provided in this
Statement of Limited Warranty.
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS, NORWAY,
PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
73
Limitation of Liability: The following replaces the terms of this section in its
entirety:
Except as otherwise provided by mandatory law:
1. IBM’s liability for any damages and losses that may arise as a consequence of
the fulfillment of its obligations under or in connection with this Statement of
Limited Warranty or due to any other cause related to this Statement of Limited
Warranty is limited to the compensation of only those damages and losses
proved and actually arising as an immediate and direct consequence of the
non-fulfillment of such obligations (if IBM is at fault) or of such cause, for a
maximum amount equal to the charges you paid for the Machine. For purposes
of this item, the term “Machine” includes Machine Code and Licensed Internal
Code (“LIC”).
The above limitation shall not apply to damages for bodily injuries (including
death) and damages to real property and tangible personal property for which
IBM is legally liable.
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR
INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR
4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED
SAVINGS.
FRANCE AND BELGIUM
Limitation of Liability: The following replaces the terms of this section in its
entirety:
Except as otherwise provided by mandatory law:
1. IBM’s liability for any damages and losses that may arise as a consequence of
the fulfillment of its obligations under or in connection with this Statement of
Limited Warranty is limited to the compensation of only those damages and
losses proved and actually arising as an immediate and direct consequence of
the non-fulfillment of such obligations (if IBM is at fault), for a maximum amount
equal to the charges you paid for the Machine that has caused the damages.
For purposes of this item, the term “Machine” includes Machine Code and
Licensed Internal Code (“LIC”).
The above limitation shall not apply to damages for bodily injuries (including
death) and damages to real property and tangible personal property for which
IBM is legally liable.
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR
INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR
4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED
SAVINGS.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA
74
IBM xSeries 346 Type 8840: Installation Guide
The provisions of this Statement of Limited Warranty replace any applicable
statutory warranties.
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The limitation period for consumers in action for breach of warranty is the statutory
period as a minimum. In case IBM or your reseller is unable to repair an IBM
Machine, you can alternatively ask for a partial refund as far as justified by the
reduced value of the unrepaired Machine or ask for a cancellation of the respective
agreement for such Machine and get your money refunded.
The second paragraph does not apply.
What IBM Will Do to Correct Problems: The following is added to this section:
During the warranty period, IBM will reimburse you for the transportation charges
for the delivery of the failing Machine to IBM.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will
not apply to damages caused by IBM with fraud or gross negligence and for
express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this section:
as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim. For purposes of
this item, the term “Machine” includes Machine Code and Licensed Internal Code
(“LIC”).
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this section:
In such instances, regardless of the basis on which you are entitled to claim
damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
75
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The minimum warranty period for Machines is twelve months. In case IBM or your
reseller is unable to repair an IBM Machine, you can alternatively ask for a partial
refund as far as justified by the reduced value of the unrepaired Machine or ask for
a cancellation of the respective agreement for such Machine and get your money
refunded.
The second paragraph does not apply.
What IBM Will Do to Correct Problems: The following is added to this section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will
not apply to damages caused by IBM with fraud or gross negligence and for
express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.
HUNGARY
Limitation of Liability: The following is added at the end of this section:
The limitation and exclusion specified herein shall not apply to liability for a breach
of contract damaging life, physical well-being, or health that has been caused
intentionally, by gross negligence, or by a criminal act.
The parties accept the limitations of liability as valid provisions and state that the
Section 314.(2) of the Hungarian Civil Code applies as the acquisition price as well
as other advantages arising out of the present Statement of Limited Warranty
balance this limitation of liability.
IRELAND
What this Warranty Covers: The following is added to this section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of
Goods and Supply of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces the terms of this section in its
entirety:
For the purposes of this section, a “Default” means any act, statement, omission, or
negligence on the part of IBM in connection with, or in relation to, the subject matter
of this Statement of Limited Warranty in respect of which IBM is legally liable to
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IBM xSeries 346 Type 8840: Installation Guide
you, whether in contract or tort. A number of Defaults which together result in, or
contribute to, substantially the same loss or damage will be treated as one Default
occurring on the date of occurrence of the last such Default.
Circumstances may arise where, because of a Default, you are entitled to recover
damages from IBM.
This section sets out the extent of IBM’s liability and your sole remedy.
1. IBM will accept unlimited liability for death or personal injury caused by the
negligence of IBM.
2. Subject always to the Items for Which IBM is Not Liable below, IBM will
accept unlimited liability for physical damage to your tangible property resulting
from the negligence of IBM.
3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual
damages for any one Default will not in any event exceed the greater of 1) EUR
125,000, or 2) 125% of the amount you paid for the Machine directly relating to
the Default.
Items for Which IBM is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is IBM, its suppliers or resellers liable for any of the following, even if
IBM or they were informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
SLOVAKIA
Limitation of Liability: The following is added to the end of the last paragraph:
The limitations apply to the extent they are not prohibited under §§ 373-386 of the
Slovak Commercial Code.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of
Warranty will be limited to the charge paid by you for the individual Machine that is
the subject of your claim from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces the terms of this section in its
entirety:
For the purposes of this section, a “Default” means any act, statement, omission, or
negligence on the part of IBM in connection with, or in relation to, the subject matter
of this Statement of Limited Warranty in respect of which IBM is legally liable to
you, whether in contract or tort. A number of Defaults which together result in, or
contribute to, substantially the same loss or damage will be treated as one Default.
Circumstances may arise where, because of a Default, you are entitled to recover
damages from IBM.
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
77
This section sets out the extent of IBM’s liability and your sole remedy.
1. IBM will accept unlimited liability for:
a. death or personal injury caused by the negligence of IBM; and
b. any breach of its obligations implied by Section 12 of the Sale of Goods Act
1979 or Section 2 of the Supply of Goods and Services Act 1982, or any
statutory modification or re-enactment of either such Section.
2. IBM will accept unlimited liability, subject always to the Items for Which IBM is
Not Liable below, for physical damage to your tangible property resulting from
the negligence of IBM.
3. IBM’s entire liability for actual damages for any one Default will not in any event,
except as provided in items 1 and 2 above, exceed the greater of 1) Pounds
Sterling 75,000, or 2) 125% of the total purchase price payable or the charges
for the Machine directly relating to the Default.
These limits also apply to IBM’s suppliers and resellers. They state the maximum
for which IBM and such suppliers and resellers are collectively responsible.
Items for Which IBM is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is IBM or any of its suppliers or resellers liable for any of the
following, even if IBM or they were informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
Part 3 - Warranty Information
This Part 3 provides information regarding the warranty applicable to your Machine,
including the warranty period and type of warranty service IBM provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table
below.
Note: “Region” means either Hong Kong or Macau Special Administrative Region
of China.
A warranty period of 3 years on parts and 1 year on labor means that IBM provides
warranty service without charge for:
1. parts and labor during the first year of the warranty period; and
2. parts only, on an exchange basis, in the second and third years of the warranty
period. IBM will charge you for any labor provided in performance of the repair
or replacement(s) in the second and third year of the warranty period.
Machine type 8840
Country or Region of
Purchase
Warranty Period
Type of Warranty Service*
Worldwide
3 years
1 and 2
* See “Types of Warranty Service” for the legend and explanations of warranty-service
types.
Types of Warranty Service
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IBM xSeries 346 Type 8840: Installation Guide
If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described
below. Warranty service may be provided by your reseller if approved by IBM to
perform warranty service. Scheduling of service will depend upon the time of your
call and is subject to parts availability. Service levels are response time objectives
and are not guaranteed. The specified level of warranty service may not be
available in all worldwide locations, additional charges may apply outside IBM’s
normal service area, contact your local IBM representative or your reseller for
country and location specific information.
1. Customer Replaceable Unit (“CRU”) Service
IBM provides replacement CRUs to you for you to install. CRU information and
replacement instructions are shipped with your Machine and are available from
IBM at any time on your request. Installation of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation. You may install a Tier 2 CRU yourself or request IBM to
install it, at no additional charge, under the type of warranty service designated
for your Machine. IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM. When return is
required, 1) return instructions and a container are shipped with the replacement
CRU, and 2) you may be charged for the replacement CRU if IBM does not
receive the defective CRU within 30 days of your receipt of the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the IBM Machine. The area must be clean, well
lit and suitable for the purpose. For some Machines, certain repairs may require
sending the Machine to an IBM service center.
3. Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a
designated service center. A courier will pick up your Machine and deliver it to
the designated service center. Following its repair or exchange, IBM will arrange
the return delivery of the Machine to your location. You are responsible for its
installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM designates.
After IBM has repaired or exchanged the Machine, IBM will make it available for
your collection or, for Mail-in Service, IBM will return it to you at IBM’s expense,
unless IBM specifies otherwise. You are responsible for the subsequent
installation and verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
When a 5, 6 or 7 type of warranty service is listed, IBM will determine which
type of warranty service is appropriate for the repair.
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
79
* This type of service is called ThinkPad® EasyServ or EasyServ in some countries.
The IBM Machine Warranty World Wide Web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide
overview of IBM’s Limited Warranty for Machines, a Glossary of IBM definitions,
Frequently Asked Questions (FAQs) and Support by Product (Machine) with links to
Product Support pages. The IBM Statement of Limited Warranty is also
available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see the
telephone numbers below.
EU Country Telephone List
Phone numbers are subject to change without notice. For the warranty service
contact telephone number in a country subsequently added to the EU and not yet
reflected in the list below, contact IBM in that country or visit the website above for
a current telephone listing.
Austria -- +43-1-24592-5901
Latvia -- +386-61-1796-699
Belgium -- +32-70-23-3392
Lithuania -- +386-61-1796-699
Cyprus -- +357-22-841100
Luxembourg -- +352-298-977-5063
Czech Republic -- +420-2-7213-1316
Malta -- +356-23-4175
Denmark -- +45-4520-8200
Netherlands -- +31-20-514-5770
Estonia -- +386-61-1796-699
Poland -- +48-22-878-6999
Finland -- +358-8001-4260
Portugal -- +351-21-892-7147
France -- +33-238-557-450
Slovakia -- +421-2-4954-1217
Germany -- +49-1805-253553
Slovenia -- +386-1-4796-699
Greece -- +30-210-680-1700
Spain -- +34-91-714-7983
Hungary -- +36-1-382-5720
Sweden -- +46-8-477-4420
Ireland -- +353-1-815-4000
United Kingdom -- +44-1475-555-055
Italy -- +39-800-820-094
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IBM xSeries 346 Type 8840: Installation Guide
Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Edition notice
© Copyright International Business Machines Corporation 2004. All rights
reserved.
U.S. Government Users Restricted Rights — Use, duplication, or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
© Copyright IBM Corp. 2004
81
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Active Memory
Active PCI
Active PCI-X
Alert on LAN
BladeCenter
C2T Interconnect
Chipkill
EtherJet
e-business logo
Eserver
FlashCopy
IBM
IBM (logo)
IntelliStation
NetBAY
Netfinity
NetView
OS/2 WARP
Predictive Failure
Analysis
PS/2
ServeRAID
ServerGuide
ServerProven
TechConnect
ThinkPad
Tivoli
Tivoli Enterprise
Update Connector
Wake on LAN
XA-32
XA-64
X-Architecture
XceL4
XpandOnDemand
xSeries
Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States,
other countries, or both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other
countries, or both.
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and
logos are trademarks or registered trademarks of Red Hat, Inc., in the United States
and other countries.
Other company, product, or service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
82
IBM xSeries 346 Type 8840: Installation Guide
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000
bytes, and GB stands for approximately 1 000 000 000 bytes.
When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity may vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an
optional memory module.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose. These products are offered and
warranted solely by third parties.
IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Product recycling and disposal
This unit contains materials such as circuit boards, cables, electromagnetic
compatibility gaskets, and connectors which may contain lead and copper/beryllium
alloys that require special handling and disposal at end of life. Before this unit is
disposed of, these materials must be removed and recycled or discarded according
to applicable regulations. IBM offers product-return programs in several countries.
Information on product recycling offerings can be found on IBM’s Internet site at
http://www.ibm.com/ibm/environment/products/prp.shtml.
Battery return program
This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml or contact your
local waste disposal facility.
In the United States, IBM has established a collection process for reuse, recycling,
or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal
hydride, and battery packs from IBM equipment. For information on proper disposal
of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed
on the battery available prior to your call.
Appendix C. Notices
83
In the Netherlands, the following applies.
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
84
IBM xSeries 346 Type 8840: Installation Guide
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Taiwanese Class A warning statement
Chinese Class A warning statement
Japanese Voluntary Control Council for Interference (VCCI) statement
Appendix C. Notices
85
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
86
IBM power cord part
number
Used in these countries and regions
02K0546
China
13F9940
Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea
13F9979
Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,
Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina,
Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape
Verde, Central African Republic, Chad, Comoros, Congo
(Democratic Republic of), Congo (Republic of), Cote D’Ivoire
(Ivory Coast), Croatia (Republic of), Czech Republic, Dahomey,
Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia,
Finland, France, French Guyana, French Polynesia, Germany,
Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland,
Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (People’s
Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg,
Macedonia (former Yugoslav Republic of), Madagascar, Mali,
Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of),
Monaco, Mongolia, Morocco, Mozambique, Netherlands, New
Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania,
Russian Federation, Rwanda, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of),
Somalia, Spain, Suriname, Sweden, Syrian Arab Republic,
Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine,
Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna,
Yugoslavia (Federal Republic of), Zaire
13F9997
Denmark
14F0015
Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal,
Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda
IBM xSeries 346 Type 8840: Installation Guide
IBM power cord part
number
Used in these countries and regions
14F0033
Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel
Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia,
Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia,
Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,
Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent
and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,
Tanzania (United Republic of), Trinidad and Tobago, United Arab
Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Italy, Libyan Arab Jamahiriya
14F0087
Israel
1838574
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman
Islands, Costa Rica, Colombia, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,
Jamaica, Japan, Mexico, Micronesia (Federal States of),
Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,
Taiwan, United States of America, Venezuela
24P6858
Korea (Democratic People’s Republic of), Korea (Republic of)
34G0232
Japan
36L8880
Argentina, Paraguay, Uruguay
49P2078
India
49P2110
Brazil
6952300
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands,
Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El
Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,
United States of America, Venezuela
Appendix C. Notices
87
88
IBM xSeries 346 Type 8840: Installation Guide
Index
A
AC power LED 27
acoustical noise emissions 4
adapter
considerations 8
expansion slot locations 8
installing
non-hot-plug 11
Remote Supervisor Adapter II SlimLine 8
ServeRAID-7k 10
PCI riser card cage 11
requirements 8
air baffle
microprocessor 5
attention notices 3
B
baseboard management controller utility programs 43
bay identification, hot-swap drives 17
beep codes 49
C
cable
connectors 23
routing 23
cabling
external 23
the server 23
caution statements 3
CD-ROM drive problems 53
Class A electronic emission notice 84
command-line interface
commands
identify 44
power 44
sel 44
sysinfo 44
completing the installation 22
components 5
major 5
configuration
Configuration/Setup Utility 31
SCSISelect Utility 31
ServerGuide Setup and Installation CD 31
Configuration/Setup Utility program 31
configuring hardware 31
configuring your server 31
connectors 26
adapter 8
cable 23
external 23
front 23
microprocessor 18
rear 23
VRM 18
© Copyright IBM Corp. 2004
controller
SCSI
configuring 45
using the SCSISelect Utility to configure 44
cooling 4
D
danger statements 3
DIMM.
See memory module
DIMMs
order of installation 14
diskette drive
problems 53
diskette drive activity LED 26
diskette-eject button 26
documentation CD 2
drive
hot-swap
installing 18
internal 17
DVD-eject button 26
DVD-ROM drive activity LED 26
E
electrical input 4
electrical safety information viii, 28
electronic emission Class A notice 84
enabling
the SCSI HostRAID feature 45
environment 4
error messages, POST 51
Ethernet activity LED 27
Ethernet connector 27
Ethernet-link status link LED 27
expansion enclosure problems 53
external
cabling 23
F
FCC Class A notice 84
features 4
filler panel, hard disk drive bay 18
firmware code, updating 43
H
hard disk drive problems 54
heat output 4
HostRAID feature
configuring 45
enabling 45
hot-swap and hot-plug devices
drives 5, 18
89
hot-swap and hot-plug devices (continued)
fans 5
hot-swap drive
bay identification 18
installing 18
humidity 4
N
notes 3
notes, important 82
notices
electronic emission 84
FCC, Class A 84
notices and statements 3
I
IBM Director 31, 47
important notices 3
information label 1
information LED 26
installing
hot-swap drive 18
memory module 14
microprocessor 18
non-hot-plug adapter 11
VRM 20
integrated
baseboard management controller utility
programs 43
integrated RAID controller 10
intermittent problems 54
K
keyboard connector 27
keyboard problems 54
L
LEDs 26
Ethernet activity 27
Ethernet-link status 27
front view 25
rear view 26
light path diagnostics
LEDs 59
panel 58
M
major components 5
memory
problems 55
Web site 14
memory module
installing 14
specifications 4
microprocessor
air baffle 20
heat sink 21
installing 18
problems 55
specifications 4
VRM 20
monitor problems 55
mouse connector 27
mouse problems 54
90
IBM xSeries 346 Type 8840: Installation Guide
O
online publications 1
online-spare memory 14
operator information panel 25
option
installation 7
option problems 56
OSA SMBridge management utility program
enabling and configuring 32
installing 41
P
PCI expansion slots 4
PCI low-profile-card cage
adapter installation 12
illustration 5
retention latch 12
PCI riser-card cage
adapter installation 11
illustration 5
lever 11
pointing device problems 54
POST error messages 51
power cords 86
power problems 57
power supply
specifications 4
power-control button 26
power-control-button shield 26
power-cord connector 27
power-on LED 26
problems
CD-ROM drive 53
diskette drive 53
expansion enclosure 53
general 54
hard disk drive 54
intermittent 54
keyboard 54
memory 55
microprocessor 55
mouse 54
option 56
pointing device 54
power 57
serial port 57
software 57
USB device 58
problems, solving 49
R
U
rack installation 2
rack installation considerations 22
rack, installing your server in 22
Remote Supervisor Adapter II SlimLine 8
reset button 58
United States electronic emission Class A notice 84
United States FCC Class A notice 84
Universal Serial Bus (USB) problems 58
updating the firmware code 43
USB connector 26, 27
using
baseboard management controller utility
programs 43
Configuration/Setup Utility 31
SCSI HostRAID to configure the controller 45
the SCSISelect Utility 44
S
safety information
electrical vi, viii, 28
laser vii
lifting viii
SCSI activity LED 26
SCSI connector 27
SCSI controller
configuring 45
SCSI HostRAID feature
configuring 44
enabling 45
SCSISelect Utility
using to configure the SCSI controller 44
SCSISelect Utility program 45
serial connector 27
serial over LAN
commands
connect 44
identify 44
power 44
reboot 44
sel get 44
sol 44
sysinfo 44
serial port problems 57
server installation considerations 22
ServeRAID-7k 10
ServerGuide 31
error symptoms 52
Setup and Installation CD 31
ServerGuide CD 1
size 4
software problems 57
solving problems 49
specifications 4
statements and notices 3
status LEDs 26
system reliability 7
system-error LED 25
system-locator LED 26, 27
V
video connector 27
voltage regulator module
installing 20
VRM
See voltage regulator module
W
Web site
compatible options 14
X-Architecture 1
weight 4
World Wide Web 1
T
temperature 4
thermal material
heat sink 21
top cover 5
trademarks 82
troubleshooting chart 53
turning off the server 28
turning on the server 28
Index
91
92
IBM xSeries 346 Type 8840: Installation Guide
Part Number: 25R3475
SC25-R347-50
(1P) P/N: 25R3475
Printed in USA
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