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Ericsson BUSINESSPHONE 50 User guide
Analog Telephones
BusinessPhone Communication Platform
User Guide
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Welcome
Welcome
Welcome to the User Guide for the Ericsson Analog Basic, Medium
and the ordinary Analog phone in the BusinessPhone
Communication Platform from Ericsson. The BusinessPhone
Communication Platform consists of:
•
BusinessPhone 50
•
BusinessPhone 128i
•
BusinessPhone 250
The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.
This guide will demonstrate how the Analog phone helps you access
the functions of the BusinessPhone Communication Platform.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Important
The BusinessPhone Communication Platform supports all types of
analog telephones, but some features require that an Ericsson
Basic or Medium analog telephone is connected to the platform.
Throughout the guide you will be advised if a function is adapted for
a particular telephone or not.
Note: The Ericsson Basic and Medium analog telephones
can be connected to all types of telephone exchanges.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for
errors contained herein nor for incidental or consequential damages
in connection with the furnishing, performance or use of this material.
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.
EN/LZTBS 151 300 R1A
© Ericsson Austria GmbH 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.
2
BusinessPhone – Analog Telephone
Quick Reference Guide and Quick Reference Card
– Analog Telephones
Analog and Ericsson Basic/Medium telephones for BusinessPhone Communication Platform
Answer calls
Inquiry
Answer:
Lift handset
Answer on another
extension:
Lift handset
Ongoing conversation:
Ext. No.
6
Make calls
To terminate:
Internal calls:
Lift handset
External calls:
Lift handset
External No.
Common
abbreviated number:
Individual abbreviated
number:
Last external
number redial:
Ext. No.
0
Transfer
**
Lift handset
Camp-on:
Intrusion:
5
4
8
09
***
-
Replace handset
Lift handset when called back
Keep handset off hook
Lift handset
Replace handset
Deactivate:
Lift handset
Replace handset
Transfer a call
between members:
y
Own directory No.
Replace handset
Reminder
Reminder (24 hours):
Call 3rd party
(To establish)
Replace handset (To leave)
*28#
#28#
Activate:
Cancel reminder:
y
y
2
1
Tandem configuration
Conference
Ongoing
conversation:
y
y
Call 3rd party
Replace handset
Before or after answer)
Lift handset Abbreviated No.
Lift handset
Abbreviated No.
Call 3rd party
y
Transfer a call:
You get busy tone or no answer
Automatic call-back:
Refer back
Switch between calls:
y
*32*
#
#32#
Lift handset
Reminder time
Lift handset
Account number
Costs on a selected
account no.:
*9*
#
Lift handset
Account number
DISA and Message check:
Company number
DISA number
?
Message system
Password
?
Quick Reference Guide and Quick Reference Card – Analog Telephones
*21#
*21*
#
#21#
Fixed diversion:
Lift handset
Internal diversion:
Lift handset
New No.
Cancel:
Follow me, re-direct
from answering
extension:
Cancel:
*21*
*
#
#21*
#
*60*
#
Lift handset
Own No.
New No.
Lift handset
Own No.
External diversion:
Lift handset
Re-activate:
Lift handset
“Call me”:
Voice:
Play-back:
Re-record:
Send:
Receive messages:
*22*
#
#22#
*22*#
Lift handset
Line access code
External No.
Cancel:
Messages
9#
99
*
9
#
Speak
Info code
Time of return
Date of return
Lunch
Meeting
Vacation
Illness
Speak
Lift handset
*59#
2
3
4
Account number
1.
2.
3.
4.
5.
6.
Completing info
hour (00-23) minute (00-59)
month (01-12) day (01-31)
back at, hour minute
back at, hour minute
back, month day
back, month day
Individual abbreviated numbers
**0
**1
**2
**3
**4
**5
**6
**7
**8
**9
This is a part of EN/LZTBS 151 300 R1A
1
Lift handset
Enter “Info code” and
“Completing info”
(see below)
#
Special account numbers for business calls:
Project name
*23*
Enter information
(pre-text):
Lift handset
Bypass call forwarding: Lift handset
Ext. No.
Program:
Information
..................................................................
..................................................................
..................................................................
..................................................................
..................................................................
..................................................................
..................................................................
..................................................................
..................................................................
..................................................................
This is a part of EN/LZTBS 151 300 R1A. Subject to alteration without prior notice.
Call forwarding
Table of Contents
Table of Contents
page
Description – Ericsson Basic Telephone ........... 6
Description – Ericsson Medium Telephone ....... 8
Incoming Calls ............................................... 11
Outgoing Calls ............................................... 13
During Calls .................................................... 17
Call Forwarding .............................................. 21
Information ..................................................... 27
Internal Messages .......................................... 30
Mailbox System .............................................. 35
Abbreviated Numbers .................................... 39
Group Facilities .............................................. 43
Other Useful Facilities ..................................... 46
Security .......................................................... 52
Least Cost Routing ........................................ 55
Audible Adjustments ...................................... 56
Tones and Signals .......................................... 59
Useful Hints .................................................... 61
Installation ...................................................... 62
Troubleshooting .............................................. 65
Glossary ......................................................... 66
Index .............................................................. 68
Telephone Toolbox and Voice Guide ............... 73
BusinessPhone – Analog Telephone
5
Description – Ericsson Basic Telephone
Description –
Ericsson Basic Telephone
9
(bottom side)
11
8
7
6
10
1
5
6
3
2
4
BusinessPhone – Analog Telephone
Description – Ericsson Basic Telephone
1
Mute / Prog
a. Switch microphone on or off. See section “During Calls” on
page 17.
b. Store your most frequently called number as a quick dial
number, see section “Abbreviated Numbers” on page 39.
Note: If you unplug the telephone, the stored number will
remain for about 4 hours.
2
Private
Activate programmed quick dial number, see section “Abbreviated
Numbers” on page 39.
3
Last number redial / Pause key
a. Redial last number dialled.
b. Insert a pause if you have to wait for dial tone.
4
R-key
Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 17.
5
Message waiting lamp
A flashing light indicates a waiting message. See section “Internal
Messages” on page 30.
6
Handset volume
Adjust handset volume. See section “Audible Adjustments” on
page 56.
7
Ringing signal volume
Adjust ringing signal volume. See section “Audible Adjustments” on
page 56.
8
Ringing signal character
Adjust ringing signal character. See section “Audible Adjustments”
on page 56.
9
Message waiting on/off
Switch message waiting indication on or off. See section “Audible
Adjustments” on page 56.
10
Loudspeaker
11
Handset with hearing aid function
See section “Audible Adjustments” on page 56.
Please note: The handset may retain small metal objects
in the earcap region.
BusinessPhone – Analog Telephone
7
Description – Ericsson Medium Telephone
Description –
Ericsson Medium Telephone
12
11
(bottom side)
14
7
6
13
10
1
2
3
9
5
8
4
8
BusinessPhone – Analog Telephone
Description – Ericsson Medium Telephone
1
Mute
Switch microphone on or off. See section “During Calls” on
page 17.
2
Prog
Store frequently called numbers, see section “Abbreviated
Numbers” on page 39.
3
Last number redial / Pause key
a. Redial last number dialled.
b. Insert a pause if you have to wait for dial tone.
4
R-key
Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 17.
5
Loudspeaker on/off
Switch loudspeaker on or off. See section “During Calls” on
page 17.
6
Programmable keys
Ten keys for storing frequently called numbers. You can store one
number per key, see section “Abbreviated Numbers” on page 39.
Note: If you unplug the telephone, stored numbers will
remain for about 24 hours.
7
Message waiting LED (optional)
A flashing light indicates a waiting message. See section “Internal
Messages” on page 30.
8
Handset volume
Adjust handset volume. See section “Audible Adjustments” on
page 56.
9
Ringing signal volume
Adjust ringing signal volume. See section “Audible Adjustments” on
page 56.
10
Speaker volume
Adjust speaker volume. See section “Audible Adjustments” on
page 56.
11
Message waiting
Set type of message waiting indication. See section “Audible
Adjustments” on page 56.
12
Ringing signal character
Adjust ringing signal character. See section “Audible Adjustments”
on page 56.
BusinessPhone – Analog Telephone
9
Description – Ericsson Medium Telephone
13
Loudspeaker
14
Handset with hearing aid function
See section “Audible Adjustments” on page 56.
Please note: The handset may retain small metal objects
in the earcap region.
10
BusinessPhone – Analog Telephone
Incoming Calls
Incoming Calls
A ringing signal indicates an incoming internal- or external call.
u
Answer calls
Lift the handset
On another extension
uz
6
You can answer a call to another extension from any phone in your
office.
Lift the handset and call the ringing extension
You receive busy tone.
Press
BusinessPhone – Analog Telephone
11
Incoming Calls
Answer a second call
A call waiting tone will inform you, during a conversation, that a
second call is waiting on your phone. (See also Camp-on.)
You have two options.
Option 1:
d
u
Finish the ongoing call:
Replace the handset
The new call will be signalled on your phone.
Lift the handset to receive the new call
Option 2:
yd
u
d
u
12
Ask your conversation partner to wait:
Press and replace the handset
The waiting call will be signalled on your phone.
Lift the handset to receive the new call
After finishing the new call:
Replace the handset
Your first call will be signalled on your phone.
Lift the handset to receive the first call again
BusinessPhone – Analog Telephone
Outgoing Calls
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make calls
u
z
0z
d
How to make internal and external calls.
Lift the handset and dial either:
An extension number to make an internal call,
or
The digit(s) for external call access and the external number
Note: Which digit to press for external call access,
depends on the configuration of the system.
Replace the handset to end the call
Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.
BusinessPhone – Analog Telephone
13
Outgoing Calls
Wait for dial tone
Sometimes it is required to wait for a new dialling tone after dialling
the prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:
r
On the Ericsson Basic and Medium telephone:
Press
Note: This function is not supported for other analog
telephones.
Last external number redial
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or
not. Stored numbers can consist of maximum 32 digits.
Note: To redial a number that incorporates a wait for a new
dial tone, you must indicate to the telephone where in the
number it must pause and wait for the new dial tone. To do
this, press the required key at the proper place in the
number. See section “Make calls” on page 13.
u
r
u
***
14
On the Ericsson Basic and Medium telephone:
Lift the handset
Press to redial the last dialled external number
On other analog telephones:
Lift the handset
Press to redial the last dialled external number
BusinessPhone – Analog Telephone
Outgoing Calls
Automatic call-back
5
d
u
You call an extension and receive busy tone or get no answer.
This can also be used if no external line is free:
Press
Verification tone.
Replace the handset
You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.
Lift the handset when you are called back
The requested extension is called automatically.
BusinessPhone – Analog Telephone
15
Outgoing Calls
Busy extension
You call an extension and receive busy tone.
Camp-on
4
You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).
Press to camp-on
(Keep handset off hook) When the called extension replaces the
handset it will be called automatically.
Note: If you receive the busy tone again, the desired
extension does not allow camp-on.
Intrusion
8
You can intrude on an ongoing call on a busy extension (if this
function is allowed).
Press to intrude
Intrusion tone is heard and a three-party call is established. When
the called extension replaces the handset and you keep off hook,
the called extension will be recalled automatically.
Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.
16
BusinessPhone – Analog Telephone
During Calls
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can for instance make an inquiry,
transfer the call or create a conference.
Monitoring
Note: This section only applies to the Ericsson Medium
telephone.
l
d
(l
u
You have an ongoing conversation via the handset.
Press to switch the loudspeaker on
Replace the handset
The loudspeaker monitors the call.
Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section “Audible Adjustments” on page 56.
Press to end the call
From monitoring to handset
Lift the handset
Continue your conversation via the handset.
BusinessPhone – Analog Telephone
17
During Calls
Mute
Note: This section only applies to the Ericsson Basic and
Medium telephone.
m
You have an ongoing conversation.
Press to switch the microphone on or off
When the lamp lights, the caller will not be able to hear the
conversation in your room.
Note: Mute key is slightly different on the Ericsson Basic
telephone.
Inquiry
y
z
During an ongoing conversation you like to make an inquiry to an
internal or external party.
Press
The first call is put on hold.
Call the third party
When the third party answers you can switch between the calls,
create a conference and end one of the calls.
Refer back
y2
y1
You can switch between connected parties:
Switch between calls
Press to terminate
The ongoing call is terminated. The other call is connected.
Note: Sometimes the “R”-key must be pressed twice. If no
speech connection could be established, it may take a few
seconds until you are re-connected to the original call.
Whether you can put internal calls on hold or transfer calls
to external lines depends on the configuration of your PBX.
Consult your system administrator.
18
BusinessPhone – Analog Telephone
During Calls
Transfer
y
z
d
You have an ongoing internal or external conversation and you
want to transfer the ongoing call.
Press
Call the third party
You can transfer the call before answer or wait for answer
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
Hints” on page 61.
Replace the handset
The call is transferred.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).
Call-back
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.
BusinessPhone – Analog Telephone
19
During Calls
Conference
y
z
y3
d
20
You have an ongoing conversation and you want to establish a
telephone conference.
Press
Call the third party
Press to establish a three party conference
Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to the
conference
In this way, you can include up to six parties in a conversation. How
many of them can be external callers depends on the programming
of the system.
Replace the handset to leave the conference
BusinessPhone – Analog Telephone
Call Forwarding
Call Forwarding
When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.
If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.
Depending on the type of diversion you are also able to record
your personal greeting, see section “Personal greeting” on
page 38.
Note: You can still make calls as usual.
Diversion on no reply
If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension
to automatically divert calls to a programmed diversion address
(default time: 15 seconds).
Diversion on busy
If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.
BusinessPhone – Analog Telephone
21
Call Forwarding
Fixed diversion
This function directs your calls to a pre-programmed answering
position (e.g. secretary).
22
u *21#
Activate fixed diversion
u #21#
Cancel diversion
Lift the handset and dial to activate diversion
Lift the handset and dial to cancel diversion
BusinessPhone – Analog Telephone
Call Forwarding
Individual diversion
This feature gives you the possibility to divert your calls to internal
and external positions, e.g. to any directory number, a colleague’s
extension, an external number or a common abbreviated number
(e.g. your car telephone).
Note: In order to prevent misuse, individual external
diversion can be blocked for your extension, see section
“Security” on page 52.
Program and activate internal diversion
u
*21*
z
#
Divert your calls to an internal position.
Lift the handset
Dial
Enter the new diversion address
Press to activate the individual diversion
Verification tone. You can make outgoing calls as usual.
A special dial tone reminds you that “Call Forwarding” on page 21
is active.
Note: An individual internal diversion cannot be activated if
an individual external diversion is already activated.
u
#21#
Cancel internal diversion
Lift the handset
Dial
BusinessPhone – Analog Telephone
23
Call Forwarding
Program and activate a new external diversion address
u
*22*
0z
#
To set a new individual external diversion address:
Lift the handset
Dial
Dial the digit(s) for external call access and enter the new
external diversion address
A maximum of 24 digits.
Note: If your public network requires waiting for a second
dial tone, press “*”.
Press to activate the individual diversion
Verification tone.
Note: Individual external diversion can also be used via
the DISA function, see section “Other Useful Facilities” on
page 46.
u
#22#
Cancel external diversion
Lift the handset
Dial
Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.
Re-activate external diversion
u
*22*#
24
Divert your calls to an external position.
Lift the handset
Dial to activate the programmed external diversion
You can make outgoing calls as usual. A special dial tone reminds
you that “Call Forwarding” on page 21 is active.
BusinessPhone – Analog Telephone
Call Forwarding
Follow me
If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow me,
“Individual Diversion” must be active on your telephone.
Activate follow me
u
*21*
z*
z
#
Note: This procedure has to be executed from the
telephone the calls are diverted to.
Lift the handset
Dial
Dial your number and press
Dial the new number to where incoming calls should be
diverted
Press to activate follow me
Special dial tone.
Cancel follow me
u
#21*
z
#
Follow me and individual diversion can also be cancelled from the
answering position.
Lift the handset
Dial
Dial your number
Press to cancel follow me
Dial tone.
BusinessPhone – Analog Telephone
25
Call Forwarding
Bypass call forwarding
u
*60*
z
#
26
Bypass call forwarding makes it possible to call a specific
extension, even if call forwarding is activated on this extension.
Lift the handset
Dial
Enter extension number
Press
You will be connected to the specified extension, regardless of
which type of call forwarding the called extension has activated.
BusinessPhone – Analog Telephone
Information
Information
If you are not in the office for a certain period of time (e.g. meeting,
vacation, lunch, illness), this feature allows you to inform your
callers why you are absent. External callers will be routed to the
operator who also has access to your absence info.
Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.
You can inform your callers with:
1) Pre-defined texts
Enter the reason for your absence and the date and time of
your return.
2) Voice information
Record a voice message and name the reason of your absence.
BusinessPhone – Analog Telephone
27
Information
Enter information
u
*23*
To store text or voice information.
Lift the handset
Dial to enter the information mode
Select “Pre-defined text” or “Voice information”.
z
z
#
Pre-defined texts
Enter “Code” and
Enter “Completing info” from the table below
Time of return
Date of return
Lunch
Meeting
Vacation
Illness
Code
1
2
3
4
5
6
Completing info
hour (00-23) minute (00-59)
month (01-12) day (01-31)
back at, hour minute
back at, hour minute
back, month day
back, month day
Press to enter the information
Internal callers receive the information on the display (or as spoken
information to callers without display phone).
External callers will be routed to the operator who also has access
to your absent info.
Pre-defined texts example:
u
*23*
5
0627
#
28
Vacation, back June 27
Lift the handset
Press
Enter code
Enter month and day
Press
Information active.
BusinessPhone – Analog Telephone
Information
u
*23*
9
*
9
#
Voice information
Lift the handset
Press to enter information mode
Press and speak
Press to play-back and listen to your recording
Press and speak to re-record
Press to activate
Internal callers will hear the information via the handset or the
loudspeaker. External callers will be routed to the operator who
also has access to your absent info.
Note: You can dial your own extension number if you want
to check your information.
u #23#
u
#23*#
Erase information, Save information
Lift the handset and press to erase info
or
Lift the handset
Press to deactivate and save for later use
Information is passive.
Use saved information
u
*23*#
When the information is switched off:
Lift the handset
Press to activate saved info
Information is active.
BusinessPhone – Analog Telephone
29
Internal Messages
Internal Messages
You can send a call-back or a voice message when you call an
extension and receive busy tone or get no answer.
This section also describes how to record a personal voice
message and how to forward a voice message. Your incoming
messages can be indicated by a rapidly flashing message key
(Ericsson Basic telephone) or a rapidly flashing message waiting
LED (Ericsson Medium telephone). See section “Message waiting
indication” on page 58.
Password protection
The first time you enter the message system (only possible from
own extension) you might be requested to change your password if
it is default (0000).
Note: Some systems are programmed to allow the default
password.
d
Follow the voice announcements
You are requested to enter a new password, confirm and save it. If you
use the default password, you are requested to try again.
Replace the handset to finish the procedure
or
Continue with any of the message functions
If you want to change your password again, it is possible from the
message system or via the function “Select password” on page 53.
30
BusinessPhone – Analog Telephone
Internal Messages
Send message
To send a message to an extension when you receive busy tone
or get no answer.
Call-back
9#
To send a “call me” message.
Press to send
Voice
99
*
9
#
To send a voice message.
Press and speak
Press to play-back and listen to your recording
Press and speak to re-record
Press to send
BusinessPhone – Analog Telephone
31
Internal Messages
Check and store received messages
You can check and store your received messages.
Received messages are divided into following three categories:
•
New messages (not heard)
•
Heard messages
•
Stored messages
Voice messages can also be forwarded to other mailbox numbers
(individual or common), see section “Forward a voice message” on
page 33.
u
*59#
Note: Messages are deleted from the system after a certain
time. The time depends on which category the message
belongs to. Please ask your system administrator
regarding this.
Lift the handset
Dial
You can check and store your received messages. Up to
20 messages can be stored.
Voice messages will be heard via the speaker or the handset.
“Call me” messages will call the sender automatically (these
messages cannot be stored).
Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 52.
32
BusinessPhone – Analog Telephone
Internal Messages
Forward a voice message
u
*59#
Your received voice messages (in the individual mailbox) can be
forwarded to other mailbox numbers (individual or common). When
you forward a voice message to an individual mailbox, the mailbox
number is the same as the extension number. See also section
“Mailbox System” on page 35.
Lift the handset
Dial
Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 52.
Follow the voice announcements
You can forward new, heard or stored voice messages.
Note: The forwarded message is a copy, i.e. it can be
deleted without deleting the original message.
d
Repeat the procedure to forward the message to another
mailbox
Replace the handset to finish the procedure
BusinessPhone – Analog Telephone
33
Internal Messages
Dictaphone function
If you want to record and retrieve personal voice messages you can
use the dictaphone function. A dictaphone message is treated as a
normal message. How to retrieve dictaphone messages, see
section “Check and store received messages” on page 32.
Record message
34
u
*58#
To start the recording:
*
9
#
Select options below:
Lift the handset
Dial and record your message
The maximum recording time is four minutes and 15 seconds.
Press to play-back
Press and speak to re-record
Press to stop the recording and save the message
BusinessPhone – Analog Telephone
Mailbox System
Mailbox System
While you are away from the office, callers can leave messages in
your individual mailbox. You are also able to record your personal
greeting, see section “Personal greeting” on page 38.
The first time you enter the message system (only possible from own
extension), you might be requested to change your password if it is
default (0000). See section “Password protection” on page 30.
The mailbox system is a part of the message system.
Individual mailbox system
Callers are able to leave messages in your individual mailbox.
Activate
u *21*
z
#
u #21#
Divert your extension to the mailbox system.
Lift the handset and dial
Dial the number to the mailbox system
Please ask the system administrator for your defined mailbox system
number.
Press
Deactivate
Lift the handset and dial
BusinessPhone – Analog Telephone
35
Mailbox System
Retrieve messages internally
When you lift the handset and receive a special dial tone, either a
diversion is activated or a message is waiting.
u *59#
Your incoming messages can also be indicated by a rapidly flashing
message key (Ericsson Basic telephone) or a rapidly flashing
message waiting LED (Ericsson Medium telephone). See section
“Message waiting indication” on page 58.
Lift the handset and dial
See section “Check and store received messages” on page 32.
Retrieve messages - externally
z
z
To retrieve your messages from an external position:
Dial your company’s telephone number
Dial the number to the mailbox system
During the procedure you will be asked for your extension number
and your password.
The following mailbox functions can also be used from an external
position:
36
•
Change password
•
Check and store received messages
•
Forward a voice message
•
Send message
•
Outcall (External) notification
•
Personal greeting
BusinessPhone – Analog Telephone
Mailbox System
Outcall (External) notification
With this function the message system can notify you when new voice
messages arrive. You can specify an external number, where you will be
called at a pre-programmed time or as soon as a new message arrives.
Note: This feature may be restricted or not available. Ask
the system administrator for the availability and for more
information.
You can be notified in two different ways (depending on the
programming of the system):
Notification with mailbox access:
You acknowledge the notification via your password (has to differ
from the default value 0000). See section “Select password” on
page 53 to select a new password. You have full access to the
mailbox system.
Notification without mailbox access:
You get a short voice announcement, informing that someone has left a
message for you. You acknowledge the notification by pressing any key and
you have to call back the mailbox system in order to retrieve the message.
Note: If you do not acknowledge the notification within the
pre-programmed time, the connection is cancelled and
repeated later (ask the system administrator for the
programmed number of notification attempts).
u *59#
Programming
Lift the handset and dial
Note: Depending on the configuration, you might be asked
for your password.
Follow the voice announcements
You can program the external notification number, the notification
time and activate/deactivate the function. The external number
(including the digit(s) for external call access) can consist of up to 24
digits. The time is entered in 24h-format, e.g. 2030 for half past eight
with values automatically set to even quarters, i.e. 2013 will be 2015.
d
Note: The notification number and time must be
programmed before you activate the notification.
Replace the handset to finish the procedure
BusinessPhone – Analog Telephone
37
Mailbox System
Personal greeting
u
*59#
2
z
#
d
Depending on the type of diversion you want to activate, you can
leave three different personal greetings to the caller. The diversion
state can be on no reply, on busy or an activated individual
diversion.
Lift the handset
Dial
During the procedure you will be asked for your extension number
and your password.
Press to configure your personal greeting
Enter diversion code
Select an option below and follow the voice announcements.
Type of diversion
Diversion greeting on busy
Diversion greeting on no reply
Individual diversion greeting
Code
1
2
3
Press to store the recorded greeting
When you activate the diversion, the recorded greeting is played to
the next caller.
Replace the handset to finish the procedure
Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.
38
BusinessPhone – Analog Telephone
Abbreviated Numbers
Abbreviated Numbers
By using abbreviated numbers, you can make calls simply by
pressing a few keys. Frequently used external numbers are stored
as “common abbreviated numbers” in the exchange.
Up to 10 “individual abbreviated numbers” (your personal most
frequently used external numbers) can be stored and used on the
keys “**0” to “**9”.
Common abbreviated numbers
u
z
External numbers are stored centrally in your BusinessPhone
Communication Platform. Common abbreviated numbers can be
dialled from every extension that has the authority to do so.
Lift the handset
Dial the common abbreviated number
Please refer to your telephone directory.
BusinessPhone – Analog Telephone
39
Abbreviated Numbers
Individual abbreviated numbers
u **
z
You can program and activate your most frequently used external
numbers on the keys “**0” to “**9”.
Lift the handset and press
Dial the abbreviated number
A number between 0 and 9.
Program individual abbreviated number
u
*51*
z*
0z
#
40
How to program external numbers on the keys 0 to 9.
Lift the handset
Enter programming mode
Select an abbreviated number between 0 and 9 and press
Dial the digit(s) for external call access and dial the number
The number can consist of up to 24 digits.
Note: If your public network requires waiting for a second
dial tone, press “*”.
Press
u
#51*
z#
Cancel one specific individual abbreviated number
u
#51#
Cancel all individual abbreviated numbers
Lift the handset
Press
Enter an abbreviated number between 0 and 9 and press
Lift the handset
Press
Confirmation tone.
BusinessPhone – Analog Telephone
Abbreviated Numbers
Dial-by-name
Note: This section only applies to the Ericsson Medium
telephone.
u
e
Head Office
You can program and activate directory numbers (extensions and
common abbreviated numbers) on the programmable keys.
Stored numbers can consist of maximum 21 digits.
Lift the handset
Wait for dial tone.
Press to make a call (pre-programmed)
Program dial-by-name
p
e
z
p
How to program a directory number on the programmable keys.
Press
Press a programmable key
If a number is already stored, it will be erased automatically.
If you would like to erase a dial-by-name number, store a “0”
instead of the telephone number.
Dial the number
You can use any directory number, e.g. a common abbreviated
number or a colleague’s extension number. You can also store
codes that contain *, # and R. To store a number that incorporates
a wait for a new dial tone, see section “Outgoing Calls” on page 13.
Press
Note: You can remove the transparent cover in order to
write the names beside the keys.
BusinessPhone – Analog Telephone
41
Abbreviated Numbers
Quick dial number
Note: This section only applies to the Ericsson Basic
telephone.
u
x
This feature lets you call a complete number by pressing only one
button. The stored number can consist of maximum 21 digits.
Lift the handset
Wait for dial tone.
Press to make a call
Program a quick dial number
H
x
z
H
42
You can program one directory number (extension or common
abbreviated number) on the private key.
Press
Press
Dial the number
You can use any directory number, e.g. a common abbreviated
number or a colleague’s extension number. You can also store
codes that contain *, # and R. To store a number that incorporates
a wait for a new dial tone, see section “Outgoing Calls” on page 13.
Press
BusinessPhone – Analog Telephone
Group Facilities
Group Facilities
When you are working together in a team the following group
facilities can be very useful.
Group hunting
Your telephone can be included in one or several hunt groups.
In a hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an
extension number, an operator console or a fictive number.
Please ask your system administrator if you require this function.
Note: The number of cordless extensions in a hunt group
are limited to eight (including tandem configurations).
Incoming calls to the hunt group are directed to free extensions in
the group. The hunt order within the group can be changed to suit
your needs. If all members of the hunt group are busy, an incoming
call is being queued. If no one answers this call before the
programmed time, the call is forwarded to the programmed
answering position (e.g. operator).
Note: If all members in a hunt group are busy, the call-back
or intrusion functions are not available.
BusinessPhone – Analog Telephone
43
Group Facilities
Log in
Before you can answer group hunting calls, you must log in.
u *28*
z
#
To log in to one hunt group:
u *28*
*#
To log in to all hunt groups:
Lift the handset and dial
Dial the hunt group code
Please ask your system administrator for the configured number.
Press
Lift the handset and dial
Press
Answer calls
Answer group hunting calls in the normal way
Log out
44
u #28*
z
#
To log out from one hunt group:
u #28*
*#
To log out from all hunt groups:
Lift the handset and dial
Dial the hunt group code
Please ask your system administrator for the configured number.
Press
Lift the handset and dial
Press
BusinessPhone – Analog Telephone
Group Facilities
Group call pick-up
u
z
In a Pick-up group, any member can answer any individual call to
group members. You answer a call to the group by dialling a special
answering number. Please ask your system administrator for the
configured number.
Lift the handset
Dial the group call pick-up code
Common bell
u
z
The common bell facility allows all extensions of the system
(operator included) to pick-up the call from an extension that has
been predefined as a common bell extension.
Lift the handset
Dial the common bell pick-up code
Please ask your system administrator for the common bell pick-up
code.
If two or more extensions simultaneously attempt to answer a call
from the common bell extension, only the first extension will pick it
up. The other extensions will receive the “number unobtainable”
tone. This will also happen if you dial the common bell pick-up
code and there are no calls waiting at the common bell extension.
BusinessPhone – Analog Telephone
45
Other Useful Facilities
Other Useful Facilities
By using these facilities your productivity will be increased, e.g. you
can set reminders for important meetings, place the costs for
external calls on separate accounts and much more ...
Reminder
u
*32*
z#
The phone can be set to remind you at any time within the next
24 hours (multiple settings are allowed).
Lift the handset
Dial
Dial reminder time and press
(00-23) hour + (00-59) minute. When the time is reached your
phone rings with recall signal.
Note: If you receive busy tone, your extension does not
have the authority to set a reminder.
u
#32#
46
Cancel reminder
Lift the handset
Dial to cancel all settings
BusinessPhone – Analog Telephone
Other Useful Facilities
Automated attendant
u
z
The Automated Attendant facility sends voice instructions to
external and internal callers, informing them of all possible options
they can choose. Voice instructions lead the callers step by step to
the desired destination.
Lift the handset
Dial the Automated Attendant directory number
Please ask your system administrator for the Automated Attendant
directory number.
Doorphone
The doorphone is used to monitor the admission to your company,
i.e you can open the doorlock from your phone.
u
Answering doorphone calls
Lift the handset
You will be in speech connection with the calling party.
Opening of the doorlock
y
z
After you have answered the doorphone, you can open the door
making an inquiry to the door-opener’s directory number
Press
Dial the door-opener´s directory number
Please ask your system administrator for the number.
BusinessPhone – Analog Telephone
47
Other Useful Facilities
Account number
An account number can be entered to debit telephone costs to
different accounts. Depending on the system configuration the
account number has to be entered from a verified account number
list (predefined) or you can invent an own account number. The
following prerequisites apply:
•
With the verified account number you can restrict the making of
external calls (not a specific number or area), so everyone who
is allowed to make external calls will receive an account number
which has to be used each time he/she wants to make an
external call.
•
Verified account numbers contain up to 10 digits.
•
Own account numbers contain up to 15 digits.
The account numbers can also be used via the DISA function, see
section “Direct Inward System Access (DISA)” on page 49.
Verified or own account number
u
*9*
z#
48
Before an outgoing call:
Lift the handset
Dial
Enter account number and press
Valid digits 0-9. Internal dial tone. Make the external call.
BusinessPhone – Analog Telephone
Other Useful Facilities
Direct Inward System Access (DISA)
If you are working externally and you have the need to make
business calls, call your company and use the company PBX to
make an external call to the desired party. You just pay the costs for
the phone call to your company. The other costs will automatically
be placed on your extension number or on a special project.
Note: To activate this function, you have to change the
default password from “0000” to a personal one. Which
code to use and how to change it, see section “Select
password” on page 53.
z
z
z
You can also divert calls from your office extension to your external
position, see section “Call Forwarding” on page 21. During the
procedure you will be prompted for your password. Use the quick
reference card at the beginning of the guide to remember these
specific numbers.
Dial the public number of your company
followed by the DISA number
Ask the system administrator for the defined DISA number.
Note: If want to register the call on an account number, you
should use the account number procedure before you enter
the external number, see section “Account number” on
page 48.
Dial the external number
or
Use the external diversion function
Procedure, see section “Call Forwarding” on page 21.
Note: If you program a new diversion address, remember
to reset it when you return to your office.
BusinessPhone – Analog Telephone
49
Other Useful Facilities
Tandem configuration
The tandem configuration is a unit, consisting of two telephones
using the same directory number. One of the telephones is defined
as the “Primary” and the other one as the “Secondary”.
This function enhances the communication for users that, for
example, have a wired phone on their desk (the “primary
telephone”) and need to be mobile within their company’s
building with their own portable (the “secondary telephone”).
Basically the tandem configuration works as follows:
u
*28#
d
To activate the tandem configuration
Lift the handset
Dial to log on the secondary telephone
Replace the handset
For incoming calls:
•
Both telephones are treated as 1 single extension.
For outgoing calls:
•
u
#28#
d
Both telephones are treated as 2 separate extensions.
To deactivate the tandem configuration
Lift the handset
Dial to log off the secondary telephone
Replace the handset
For incoming calls:
•
The “secondary” telephone cannot be called and the “primary”
telephone works as a normal “stand-alone” telephone.
For outgoing calls:
•
50
Both telephones are treated as 2 separate extensions.
BusinessPhone – Analog Telephone
Other Useful Facilities
y
z
d
Transferring a call between members of a tandem unit
Press
Dial own directory number
Replace the handset
Networking
Networking is the connection of several premises within a
company. The connection can be set up via leased lines, public
lines, Local Area Network (LAN) or Wide Area Network (WAN).
Ask your system administrator about details regarding networking.
IP calls
IP calls are internal calls sent via an internal data network (LAN or
WAN) and the transfer of data and voice is made on the same line.
If you are connected to an internal data network the IP connection
is made automatically. To minimise the traffic on the network the
speech quality is decreased.
If the speech quality is not acceptable you can disconnect the IP
call and switch to a non-IP call (alternative network). The switch
from the IP net to the non-IP net is made during the call, so the call
does not have to be disconnected.
y
*61*
If you want to switch to a non-IP net during the call:
Press
Dial
During the procedure the other party is put on hold. When the
procedure is ready you will receive a special ringing tone and the
call is resumed in the non-IP net.
Note: A switch to a non-IP call can only be performed if the
original call is an IP call, otherwise you will receive a blocking
tone.
BusinessPhone – Analog Telephone
51
Security
Security
You can block your extension in order to prevent unauthorized use
of your telephone, e.g. if your external calls are placed on a specific
account number.
u
*72#
u
#72*
z
#
52
Block extension
Lift the handset
Dial to block your extension
Verification tone.
Un-block extension
Lift the handset
Dial
Dial your password
Press to re-open
Verification tone. Your extension is open for use.
BusinessPhone – Analog Telephone
Security
Select password
You can use your four-digit password for blocking your phone from
unauthorized use, for making external calls from any blocked
extension, for entering the message system or when you are using
the DISA function.
u
#*72*
z
*
z
#
Note: The first time you enter the message system you
might be requested to change your password if it is default
(0000). This procedure is performed directly in the message
system. See section “Internal Messages” on page 30.
Lift the handset
Dial to select a new password
Dial your present password
The default password is “0000”.
Press
Dial your new password
Press
Verification tone.
BusinessPhone – Analog Telephone
53
Security
Bypass blocked extension
In order to make a call, you can temporarily bypass a blocked
extension.
u
*72*
z
#
Bypass own extension
Lift the handset
Dial
Dial your password
Press
Dial tone. You can make one call from your extension.
Bypass another extension
u
*72*
z
*
z
#
54
This makes it possible to make a call on another, blocked
extension, by using your password.
Lift the handset
Dial
Dial your password
Press
Dial your extension number
Press
Dial tone. You can make one call from the blocked extension.
BusinessPhone – Analog Telephone
Least Cost Routing
Least Cost Routing
Least Cost Routing (LCR) automatically selects the cheapest way
to establish the connection to the desired external number.
Please ask your system administrator if this function is installed in
your system. If the extension has been configured to use LCR,
each external call will be analysed and the cheapest way will be
selected.
u
0z
Use least cost routing
Lift the handset
Dial the digit(s) for external call access and the external
number
The usual way of making an outgoing external call.
Calling least cost routing
u
z
0z
If LCR has been installed in your system, but your extension is not
configured to use it automatically, you also have the opportunity to
get the cheapest connection by dialling the LCR code before you
dial an external number.
Lift the handset
Dial the LCR code
Please ask your system administrator for the LCR code.
Dial the digit(s) for external call access and the external
number
BusinessPhone – Analog Telephone
55
Audible Adjustments
Audible Adjustments
Note: This chapter only applies to the Ericsson Basic and
Medium telephone.
In order to satisfy your personal needs, the BusinessPhone
Communication Platform is equipped with many options to set and
adjust a personal volume and ringing signal.
Handset volume
v
Adjust the handset volume using the slide switch.
Slide to change the volume
Ringing signal volume
b
56
The ringing signal volume can be adjusted in three steps: soft,
medium and loud. Adjust the ringing signal volume using the slide
switch.
Slide to change the volume
BusinessPhone – Analog Telephone
Audible Adjustments
Loudspeaker volume
Note: This section only applies to the Ericsson Medium
telephone.
w
Adjust the speaker volume using the slide switch.
Slide to change the volume
Ringing signal character
The ringing signal character can be adjusted with two different
characters: bass and treble. Adjust the ringing signal character
using the slide switch.
c
On the Ericsson Basic telephone:
Slide to change the character
On the Ericsson Medium telephone:
Slide to change the character
Hearing aid compatibility
Since your telephone has a built-in inductive coupler for the
hard-of-hearing, anyone so desiring can use the telecoil in his/her
hearing aid while telephoning. To do so, simply switch the hearing
aid in the T position.
BusinessPhone – Analog Telephone
57
Audible Adjustments
Message waiting indication
Your incoming messages can be indicated by a rapidly flashing
message key (Ericsson Basic telephone) or a rapidly flashing
message waiting LED (Ericsson Medium telephone).
Note: The message waiting LED is optional on the Ericsson
Medium telephone.
On the Ericsson Basic telephone:
Slide the switch to the “MW” position
On the Ericsson Medium telephone:
Slide to change the message waiting indication
Depending on which pins in the telephone line socket that are
supposed to carry the message waiting signals, the switch must be
set in the corresponding position. Please contact your system
administrator for advise.
Note: If your telephone will be used on PSTN (public
networks) the switch should be set in MW(1-6) position.
58
BusinessPhone – Analog Telephone
Tones and Signals
Tones and Signals
Tones
Tones are audible in the handset.
Dial tone
(System ready to accept digits)
Special dial tone
(System ready to accept digits,
active diversion on telephone)
Ringing tone
- repeated after 4 s
(Ringing signal to called party)
Special ringing tone
- repeated after 4 s
((Ringing signal to line 2)
Busy tone
(Called party is busy)
Number unobtainable tone
(Called number not accessible or vacant)
Blocking tone
(Call cannot be executed due to
congestion or called party blocked)
Verification tone
(Verification that ordered function is
accessed)
Intrusion tone
((Sent to all parties during intrusion)
Conference tone
- repeated after 15 s
(Sent to all participants in a conference)
BusinessPhone – Analog Telephone
59
Tones and Signals
Signals
Ringing signals are emitted from the phone.
Internal ringing signal
- repeated after 4 s
External ringing signal
- repeated after 4 s
Automatic call-back signal
Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.
60
BusinessPhone – Analog Telephone
Useful Hints
Useful Hints
Connections between external lines
With your BusinessPhone PBX, you can establish an external call
diversion or a conference with more than one external party or
transfer an external call to another external destination (e.g.
a mobile phone). These features are very useful for everyday
business life.
Note: When these features are used, your BusinessPhone
will occupy at least two external lines.
However, there may be disadvantages in connecting to several
external lines. We would therefore like to draw your attention to the
following:
•
Please do not transfer external calls to an external
mailbox, to information systems or to external parties
before they have answered
•
Try to avoid diverting calls to third parties before they
have answered
•
If you are connected to two external lines, cancel one
call by pressing “R” and “1”
If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on external
lines can last a long time, which can be costly. Moreover, such calls
may occupy two of your system’s external lines. You can restrict
connections between the external lines by re-programming your
system.
Please ask your system administrator or contact our service center
for more information.
BusinessPhone – Analog Telephone
61
Installation
Installation
Install cables
Ericsson Basic telephone
1
2
3
Ericsson Medium telephone
Cable to handset
Cable to exchange
Wall mounting screw holes
You can put the cable to the handset in any of the two notches
underneath the telephone. The cable to the exchange has to be
plugged in “ANALOGUE LINE”.
Change cables
To remove a cable, push down the plug’s stop. Use a screw-driver
to unlock the stop.
62
BusinessPhone – Analog Telephone
Installation
Wall mounting handset hook
When mounting on a wall, you have to pull out and turn the hook.
Install stand and adjust telephone
Press to decrease angle
Pull to increase angle
Adjustable angle
BusinessPhone – Analog Telephone
63
Installation
Placing the telephone
•
Do not place your telephone on sensitive surfaces. Use a
non-slippery pad to protect your furniture from possible
damage.
•
Do not place your telephone near sources of extreme heat,
e.g. near the radiator.
•
Make sure that the line cable isn´t creased.
Cleaning the telephone
Use a slightly moistened (not wet) cleaning-rag or an anti-static
rag and wipe off the telephone carefully. Do not use rough rags,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.
64
BusinessPhone – Analog Telephone
Troubleshooting
Troubleshooting
This section contains information on how to solve common
operational problems. Go through the following steps if you
encounter any problems. If this does not solve the problem,
contact your system administrator. If others have similar
problems, there may be a system error.
Fault check list
1. Make sure your telephone is connected to an analog line
2. Read the Installation chapter
To make sure that you have done everything correctly and that
everything is properly connected.
3. Disconnect all extra equipment
If your telephone is working properly when done, the problem
lies in the extra equipment.
4. Connect a functioning telephone instead of the faulty one
If that telephone is working properly, the problem is probably in
your telephone, contact your system administrator.
5. Check for operational problems
If operational problems are found, the problem is in the
telephone network, contact the local telephone service or the
local telephone company.
BusinessPhone – Analog Telephone
65
Glossary
Glossary
Abbreviated Number Dialling
Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:
1. Common, which means that all extensions can use
them.
2. Individual, which means that they are programmed
and used by each extension separately (10 numbers).
See section “Abbreviated Numbers” on page 39.
Account Number
To place call costs on an account number. See
section “Other Useful Facilities” on page 46.
Automated attendant
A facility which sends voice instructions to internal
and external callers, providing all options which can
be chosen. Voice instructions lead the caller to the
desired destination. See section “Other Useful
Facilities” on page 46.
Call-back
An indication to a busy extension, to inform the
person that you want to speak to him/her.
See sections “Internal Messages” on page 30
and “Outgoing Calls” on page 13.
Camp-on
To place (queue) a call to a busy extension.
See section “Outgoing Calls” on page 13.
Dial-by-name
Initiation of a call by operating a single key.
Internal numbers (or common abbreviated
numbers) can be stored on each extension.
See section “Abbreviated Numbers” on page 39.
66
Directory number
Numbers with 1 – 8 digits which are assigned
to extensions or external lines or as common
abbreviated numbers.
Direct Inward System Access (DISA)
If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“Other Useful Facilities” on page 46.
Diversion
Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator).
There are three possibilities:
1. Direct, which means that all calls to an
extension are forwarded directly.
2. On no reply, which means that a call is
forwarded if it is not answered within a
certain time.
3. On busy, which means that a call is
forwarded if the extension is busy.
See section “Call Forwarding” on page 21.
Diversion Bypass
This is useful for letting urgent calls through to
an extension where diversion is active.
See section “Call Forwarding” on page 21.
Extension
All telephones connected to the PBX have a
unique internal number (up to 3 digits).
BusinessPhone – Analog Telephone
Glossary
Information
Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. Information can be of two kinds:
1. Pre-programmed text information.
2. Voice information.
Intrusion
To intrude on an ongoing call when a requested
extension is busy. See section “Outgoing Calls”
on page 13.
IP call
Internal call sent via internal data network (LAN or WAN).
ISDN
Integrated Services Digital Network. Provides
your system with supplementary services from
the public net.
Least cost routing
A function that automatically selects the
cheapest way to connect your external call
(not necessarily the shortest distance).
Mailbox
The mailbox system controls the messages that
are left for or sent by you when you are absent.
See section “Mailbox System” on page 35.
Message
A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are two kinds of message:
1.”Call me” message.
2. Voice message.
Mute
To switch the microphone temporarily off.
See section “During Calls” on page 17.
Password
A four-digit code needed to e.g. block your
extension and retrieve messages from the
mailbox system. You can set your own
password. See section “Security” on page 52.
PBX
Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).
Pre-defined text
Pre-programmed absent information.
See section “Information” on page 27.
Third party
A third connection (person), which can
be included in an ongoing two person
conversation. The connection can be
internal or external.
See section “During Calls” on page 17.
Tie line
An external line from the private network.
Transfer
During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external).
See section “During Calls” on page 17 and
“Useful Hints” on page 61.
Trunk line
A trunk line is the same as an external line.
Can be either digital or analog.
See section “Internal Messages” on page 30.
BusinessPhone – Analog Telephone
67
Index
Index
Abbreviated Numbers 39
Common abbreviated numbers 39
Dial-by-name 41
Individual abbreviated numbers 40
Quick dial number 42
Account number 48
Answer calls 11
Audible Adjustments 56
Handset volume 56
Hearing aid compatibility 57
Loudspeaker volume 57
Message waiting indication 58
Ringing signal character 57
Ringing signal volume 56
Automated attendant 47
Automatic call-back 15
Block extension 52
Busy extension 16
Bypass blocked extension 54
Bypass call forwarding 26
Call Forwarding 21
Bypass call forwarding 26
Fixed diversion 22
Follow me 25
Individual diversion 23
Check and store received messages 32
Cleaning the telephone 64
Common abbreviated numbers 39
Common bell 45
Conference 20
Description – Ericsson Basic Telephone 6
Description – Ericsson Medium Telephone 8
Dial-by-name 41
Dictaphone function 34
Direct Inward System Access (DISA) 49
Doorphone 47
During Calls 17
68
Conference 20
Inquiry 18
Monitoring 17
Mute 18
Transfer 19
Erase information 29
Erase information, Save information 29
Fault check list 65
Fixed diversion 22
Follow me 25
Forward a voice message 33
Glossary 66
Group call pick-up 45
Group Facilities 43
Common bell 45
Group call pick-up 45
Group hunting 43
Group hunting 43
Handset volume 56
Hearing aid compatibility 57
Incoming Calls 11
Answer calls 11
Individual abbreviated numbers 40
Individual diversion 23
Individual mailbox system 35
Information 27
Enter information 28
Erase information, Save information 29
Inquiry 18
Install cables 62
Installation 62
Adjust telephone 63
Cables 62
Cleaning the telephone 64
Placing the telephone 64
Stand 63
Wall mounting 63
BusinessPhone – Analog Telephone
Index
Internal Messages 30
Check and store received messages 32
Dictaphone function 34
Forward a voice message 33
Password protection 30
Send message 31
IP calls 51
Last external number redial 14
Least Cost Routing 55
Loudspeaker volume 57
Mailbox System 35
Individual mailbox system 35
Outcall (External) notification 37
Personal greeting 38
Make calls 13
Message waiting indication 58
Monitoring 17
Mute 18
Networking 51
Other Useful Facilities 46
Account number 48
Automated attendant 47
Direct Inward System Access (DISA) 49
Doorphone 47
IP calls 51
Networking 51
Reminder 46
Tandem configuration 50
Outcall (External) notification 37
BusinessPhone – Analog Telephone
Outgoing Calls 13
Automatic call-back 15
Busy extension 16
Last external number redial 14
Make calls 13
Personal greeting 38
Placing the telephone 64
Quick dial number 42
Reminder 46
Ringing signal character 57
Ringing signal volume 56
Save information 29
Security 52
Block extension 52
Bypass blocked extension 54
Select password 53
Select password 53
Send message 31
Signals 60
Tandem configuration 50
Tones 59
Tones and Signals 59
Signals 60
Tones 59
Transfer 19
Troubleshooting 65
Fault check list 65
Useful Hints 61
Wall mounting handset hook 63
69
Notes
Notes
70
BusinessPhone – Analog Telephone
Notes
BusinessPhone – Analog Telephone
71
Notes
72
BusinessPhone – Analog Telephone
Telephone Toolbox and Voice Guide
Telephone Toolbox
On the CD you will find helpful products
and your User Guide in electronical format.
Telephone
Toolbox and Voice Guide
Hardware requirements:
CPU Pentium 200MHz, 64 MB RAM,
20 MB free memory on hard disk (optional)
Sound card (recommended), CD-ROM drive (24X)
Unimportant Text using EricssonSansMedium and
EricssonSansBold to trigger the PostScript driver.
Software requirements:
Operating system: MS Windows 95/98
MS Windows 2000, MS Windows Me or
MS Windows NT 4 (service pack 3 or higher)
Voice guide for the integrated
mailbox system
A pocket-size voice guide, that will help you with
the integrated mailbox system, for example
useful when you are on the move.
BusinessPhone – Analog Telephone
73
Quick Reference Guide
Answer calls
Transfer
Answer:
Lift handset
Answer on another
extension:
Lift handset
Transfer a call:
Ext. No.
6
Messages
Make calls
Internal calls:
Lift handset
External calls:
Lift handset
External No.
Common
abbreviated number:
Individual abbreviated
number:
Last external
number redial:
Ext. No.
0
“Call me”:
Voice:
Play-back:
Re-record:
Lift handset Abbreviated No.
**
09
***
Lift handset
Abbreviated No.
Lift handset
-
Send:
Receive messages:
Call forwarding
Camp-on:
Intrusion:
Inquiry
Ongoing conversation:
Refer back
Switch between calls:
To terminate:
5
4
8
Replace handset
Lift handset when called back
Keep handset off hook
Call 3rd party
y
y
2
1
y
y
Call 3rd party
(To establish)
Replace handset (To leave)
?
Speak
Speak
Lift handset
Lift handset
New No.
Cancel:
Follow me, re-direct
from answering
extension:
*59#
*21#
*21*
#
#21#
Internal diversion:
Lift handset
*21*
*
#
#21*
#
*60*
#
Lift handset
Own No.
New No.
Lift handset
Own No.
Bypass call forwarding: Lift handset
Ext. No.
External diversion:
*22*
#
#22#
*22*#
Program:
Lift handset
Line access code
External No.
Cancel:
Lift handset
Re-activate:
Lift handset
Conference
Ongoing
conversation:
9#
99
*
9
#
Lift handset
Cancel:
y
Call 3rd party
Replace handset
Before or after answer)
Fixed diversion:
You get busy tone or no answer
Automatic call-back:
y
© Ericsson Austria GmbH 2002
EN/LZTBS 151 300 R1A
Printed on chlorine free paper. Printed guide EN/LZTBS 151 1300 R1A
Ericsson is shaping the future of Mobile and Broadband Internet communications through its
continuous technology leadership. Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication companies in the world.
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