Mitel 480e Screenphone User guide

D0041-0049-00 E 480e.book Page 0 Wednesday, June 11, 2003 4:25 PM

D0041-0049-00 E 480e.book Page i Wednesday, June 11, 2003 4:25 PM i

Table of Contents

Introduction ..................................1

Emergency Service Feature........1

Unpacking the Phone..................1

Key Description............................2

Installation ....................................4

the Directory .......................... 13

Changing a number in the Callers

List before dialing .................. 13

Deleting an entry in the Callers

List......................................... 13

Deleting all entries in the Callers

List......................................... 13

Prompts and Indicators...............6

Headset/ Dataport Operation ... 14

How do I use softkeys? ...............6

Display Prompts ..........................6

Making and Answering Calls ......7

Using a Headset with your

Telephone ................................ 14

Making and Receiving Calls using a Headset ....................... 14

Using the Dataport ................... 14

Predialing a number ....................7

Handsfree Calling .......................7

Timing a call ................................7

Using Flash .................................7

Extension in Use .........................7

Using the Redial List ...................7

Status lights ................................8

Using Hold key ............................8

Adjusting the Volume ..................8

Using Services .......................... 15

Icons........................................... 16

Troubleshooting ........................ 17

Limited Warranty ....................... 19

Customizing your phone.............9

Setting your Options ...................9

Using the Directory....................11

Adding a name and number to the Directory..........................11

Entering Letters and

Characters ................................11

Finding entries in the

Directory....................................11

Changing entries in the

Directory....................................11

Copying to the Directory............12

Dialing from the Directory..........12

Deleting an entry in the

Directory....................................12

Deleting all entries in the

Directory....................................12

Locking the Directory ................12

Using the Callers List ................13

Viewing the Callers List.............13

Calling an entry in the

Callers List ................................13

Copying from the Callers List to


Introduction

Congratulations on your purchase of the Model 1 telephone! The

Model 1 boasts several timesaving and advanced features, including:

• a large 8-line backlit display

• a 200 Name/Number Directory with 100 entry Callers List

• a speakerphone for handsfree calls

• access to advanced services

• a jack for headset usage

Use this guide to learn more about the Model 1 ’s features.

Emergency Service Feature

The Model 1 will provide basic telephone service during a power failure. However, only the dial pad, ringer and handset will function. If you are on a handset call during a power interruption, the Model

1 will keep the call, although the display will not work while the power is off. Handsfree calls will not be re-established during a power interruption.

Unpacking the Phone

When you unpack your telephone, you should ensure that you have all of the following items. If any part is missing, contact the supplier of your telephone.

handset

Hold Redial Goodbye

Options

1 2

ABC

3

DEF

4 GHI 5 JKL 6 MNO

7

PQRS

8

TUV

9

WXYZ

* 0 #

Copy telephone

Services

480 handset cord

2 line cords stand number card and lens power adaptor

The power adaptor is 16 VAC, 250mA – please see the regulatory sheet for safety instructions regarding the power adaptor and operation of the telephone.

Model 1 User Guide 1


Key Description

Dataport

Large 8 Line Backlit Display

Navigational Keys

Telephone Status Light

Handset

Hold

Redial

Goo dbye

Optio ns

Cop y

Ser vices

Speaker/Headset

Status Light

Volume Bar

Dial Pad

Softkeys

Headset Jack

480

2 Model 1 User Guide


Keys

o

∑ k

£ u d f a c

J i b

Í

Key Description

Places an active call on hold or releases this call from being held. This key also enters pauses during predial or editing mode. See the section “Using Hold key” for more information.

Displays the last 10 numbers dialed. See the section

“Using the Redial List” for more information.

Pressing k

ends an active call. k

exits an open list, such as the Directory or Callers List, but if a call is active when the list is open, it will also end the call. It will not hang up a call that is on hold.

The

£

button lets you access nine options to customize your telephone. See the section “Customizing your phone” for more information.

Adjusts the volume for the handset, headset, ringer and handsfree speaker. See the section "Adjusting the Volume" for more information.

Pressing d

activates Handsfree so you can make and receive calls without lifting the handset. When the audio mode option is activated, this key is used to switch between a headset and the Handsfree speakerphone. See the sections "Handsfree calling" and " Customizing your phone " for more information.

Mute, when activated, prevents the caller from hearing you through the handsfree, handset or headset. The display will show

Microphone muted

. When a Handsfree or

Headset call is muted, the speaker light blinks. To take a call off mute, press a again.

Directory, which can store up to 200 names and numbers in alphabetical order. See the section “Using the Directory” for more information.

Pressing

J

copies a displayed number into the

Directory.

Pressing s and r lets you move between screens when you are using services. These buttons also let you scroll through menu selections, such as the Options List.

When you are editing entries on the display, 3 deletes a character or number, and 4 adds a space when entering or editing names.

Callers List, which stores the last 100 callers. See the section “Using the Callers List” for more information.

Pressing

Í

opens a list of Services scripts that are stored in memory. See the section “Services” for more information on downloading and using services.

Model 1 User Guide 3


Installation

Your Model 1 telephone can be installed on a desk or mounted on the wall. To use the phone’s Call

Waiting and Caller IdentiÞcation capabilities, contact your local

Service Provider for subscription details. Your Service Provider may call these services by different names.

1. Connect the handset cord

Turn the telephone over and locate the handset jack marked j .

Insert one end of handset cord into the jack until it clicks into place.

Then route the handset cord through the groove as shown in the illustration below.

Attach the handset to the other end of the handset cord.

viewing angle, use the slots marked m. Then slide the stand towards the phone until it snaps into place

(B).

3. Connect the cords

If you attached the stand to install

the phone on a desk, route both the phone cord and power adapter cord through the opening in the stand.

Insert the phone cord into the middle slot on the back of the telephone marked l until it clicks into place. Insert the power cord into the power jack marked k

.

4. Press the cords into grooves

Press the cords into two of the grooves provided on the bottom of the stand. This will allow the stand to sit ßat on a desk surface.

Power Adaptor

Phone cord

Stand

Line grooves

1

4

B

A

2

Handset groove

Handset cord

Handset

2. Attach the stand

If you plan to mount the phone on the wall, you do not need to attach

the stand; skip this step. If you plan to use the phone on a desk, attach the stand by inserting the tabs on the stand (marked with o slots on the bottom of the telephone

(A). For a higher viewing angle, use the slots marked n. For a lower


3

Headset cord jack

Handset cord jack

Phone cord jack

5. Install the phone

If you have installed the stand and are using the phone on a desk:

Simply turn the telephone over so it rests on the stand. Connect the phone cord to a phone jack and plug the power adapter into a power outlet.

Note: You should connect the power adaptor to a surge protector or power bar.


6. Install on a wall

To install the Model 1 on a wall:

Connect the cord to the wall jack

(A). Coil the phone cord into the space provided on the back of the phone (B). Then align the telephone so the hooks on the wall plate (C) align with the wall-mount slots on the back of the phone, as shown here. Push the phone onto the pegs, then slide it down until it is secure

(D). Plug the power adaptor into a power outlet (E).

7. Insert number card

Write your telephone number on the number card, and place it into the card slot on the telephone, located under the mouthpiece in the handset cradle. Gently bend the clear plastic lens into the slot, over the number card.

D

A

C

B

8. Customize the telephone

Follow the instructions in the section “Customizing your phone” to customize your Model 1 telephone.

E

Note: You should connect the power adaptor to a surge protector or power bar.

Model 1 User Guide 5


Prompts and Indicators

How do I use softkeys?

This telephone uses softkeys to give you commands to choose from.

Each choice corresponds to the button next to it. In this illustration, the user is selecting NextSpace to insert a space. Commands will change depending upon the action you are performing.

-Save

-Backspace

-ChangeCase

Enter the name>

Drew

Use Save to end

NextSpace-

Quit-

Display Prompts

Instructions and information are displayed on the large screen. If you are unsure what a certain prompt means, Þnd it here, or see the

Troubleshooting or index section for additional information.

Display Prompt Explanation

Call is on hold

A call is on hold. Press the o key or the

Handsfree key to speak with the caller.

Check phone cord A line cord ( l) may not be connected properly.

Directory is full The Directory has reached its maximum number of entries. If you want to add entries, you must Þrst delete some entries.

Directory locked The Directory has been locked, and you cannot edit, add, or delete entries. See the section “Using the

Directory” for more information.

Message Waiting more

4

Private Name or

Private Number

Check for new messages in your Voice Mail service*.

Press 4 to see other display prompts.

The caller has requested that the name (or number) not be shown.

Ringer is OFF

Unknown name or

Unknown number

No audible ringing. To turn the ringer on again, press the right side of u.

The telephone company is unable to provide the name (or number) of the caller.

XX New callers

XX new calls have been added to the Callers List since you last checked it.

XX Call(s) bumped XX callers have been deleted from the Callers List to make room for new callers.

*

You must subscribe to a Message Waiting service for this feature to work.

Consult your local telephone company for information.



Making and Answering

Calls

Predialing a number

Predialing lets you view a number before you dial. Enter the number using the dial pad before lifting the handset. Use the Backspace softkey or 3 to correct any errors. To dial the number, lift the handset, or press the Dial softkey, or press d.

Note: This feature is not available if you choose to use the Live

DialPad option. See the section "Customizing your

phone" for more information.

Handsfree Calling

The Handsfree feature allows you to speak to someone without using the handset. To dial using Handsfree, enter a number and then press d or the Dial softkey. To answer using

Handsfree, press d when a call is ringing. To switch between

Handsfree and the handset when the handset is off hook, press d.

When the handset is on hook, press d to disconnect a Handsfree call.

When Handsfree is on, the speaker light turns on. When the speaker light is on, press a at any time to mute Handsfree. The speaker light will ßash and you will hear the caller, but they will not hear you. To switch between Handsfree and mute press a.

Note: Handsfree operation as described above will be affected and may be disabled if the set audio option has been activated. See the section "Customizing your


Timing a call

When you make or answer a call, the Timer shows the elapsed time of the call.

Using Flash

The Flash softkey allows you to access telephone company subscribed services, such as call waiting and three-way calling.

These services vary from area to area, so contact your telephone company for instructions on using available services with your Model

1 telephone. If these instructions say to press the “hookswitch” or “receiver button,” press the Flash softkey.

Extension in Use

The Extension in use prompt appears on the telephone display and the telephone status light turns on when someone uses another telephone on the same line.

This message also appears when the telephone is not properly connected to a phone line.

Using the Redial List

The Redial List records the last 10 numbers you dialed.

Redialing a number

1.

Press ∑ to view the

Redial List.

2.

Use the sr keys to move the cursor to the number you want to dial.

3.

Lift the handset to dial the number, or press the Dial softkey or d to dial the number using Handsfree.

Deleting the Redial List

1.

Press ∑ to view the

Redial List.

2.

Press the DeleteList softkey.

3.

Press the Delete softkey to conÞrm.



Status lights

Speaker Light

• Speaker light is on: a call is on

Handsfree (speaker).

• Speaker light ßashes slowly: indicates that the headset/handsfree option is being used. See the section "Customizing your


• Speaker light ßashes and the display shows Microphone muted: a call is muted. Press a to take the call off mute.

Telephone Light

• Light ßashes and the display shows Call is on hold: a call is on hold. Press o or lift the handset to take the call off hold.

• Light ßashes and the display shows Message Waiting: a message is waiting for you at your message or voice mail service † .

• Light ßashes quickly and the ringer sounds: you have an incoming call.

• Light is on and the display shows

Extension in use: an extension telephone is using the line. The message also appears when the telephone is not propertly connected to a phone line.

Using Hold key

Pressing o puts a call on hold.

• You can hang up the handset without losing the call.

• The display will show the message Call is on hold.

• The telephone light will ßash.

• To retrieve the call, lift the handset or press o again. You can also press d to retrieve a

Headset or Handsfree call.

Note: A call is taken off hold automatically after 15 minutes. If the handset is on the phone, the call will be disconnected.

If the handset is off, the caller will be able to hear you again.

Adjusting the Volume

Pressing the volume button adjusts the receiver, headset, speaker, and ringer volume.

• To adjust the ringer volume, leave the handset in the cradle and press the volume bar u while there is no active call. There are 8 settings for the ringer – the display will temporarily indicate the current ringer volume setting.

• To adjust the handset volume, lift the handset and press the volume button while you are on a call.

The handset will return to the default volume after you hang up.

• To adjust the headset volume, press the volume button while on a call. The headset will return to the default volume after you end the call.

Note: The default handset and headset volume is always set at medium.

• To adjust the speaker volume, press the volume button while the speaker is activated (activate the speaker by pressing d). The speaker will remain at this volume until it is adjusted again.

† You must subscribe to a Message Waiting service for this feature to work. Consult your local telephone company for information.



Customizing your phone

There are nine conÞguration options, accessed by pressing

£

.

Setting your Options

1.

Press £ to enter the

Options List.

2.

Use s and r to scroll through the list of nine options.

3.

Press the Show softkey to conÞgure an option.

4.

Use the softkeys to change a selected option.

5.

Press the Done softkey at any time to exit the option, or press

£

to exit the Options list.

The following nine options may be changed on the Model 1 :

1.Language – Select a language for the display prompts (English,

French, or Spanish).

2.Time / Date – Use this option to change the time and date setting on the display. Press the appropriate softkey to increase that item by 1.

For example, press the Hour softkey to increase the hour from 1 to 2.

Note: The time and date are automatically set when the phone receives its Þrst Caller ID † call.

3. Set ring tone – Press the Change softkey to select one of four ring tones.

4. Clear Msg. Wtg. – Sometimes the

Message Waiting prompt will appear and the light will ßash when there are no messages waiting on your Voice Mail † service. When in this option, select the Clear softkey to clear the prompt and ßashing light. The light will ßash again when there are new messages waiting.

5. Area Code – In some locations, you cannot dial a local number using the area code. By default, incoming calls are recorded with area codes in the Callers List. This option allows you to enter up to three local area codes to be removed from incoming calls. Press the

Change softkey to enter an area code.

6. Contrast Level – Use the Change softkey to cycle through 8 contrast settings, which brighten or darken the display.

7. Security Numbers – This option allows you to keep selected numbers from appearing on the screen when dialed. Use this option to protect passwords, access codes etc. When a security number is used, your telephone displays the asterisk * symbol for all digits that you dial after the security number and the digits do not appear in the

Redial list display. Up to three security numbers can be created using this option. Press the Change soft key and then enter the security number.

8. Live Dialpad – Use this option to turn on or off the dial pad mode.

With live dialpad on, the telephone automatically dials out and turns on

Handsfree as soon a dial pad key or softkey is pressed. With live dialpad off, you must dial the number Þrst and then lift the handset or press the d / f button before the number is dialed. Press the Change soft key to turn on or off the dial pad mode.



9. Set Audio – The Model 1 telephone allows you to use a handset, headset or handsfree to handle incoming and outgoing calls. This option provides different combinations of these three methods to provide maximum

ßexibility in handling calls. There are four options to choose from:

• Handsfree – this is the default setting. Calls can be made or received using the handset or handsfree speakerphone and can be switched between the two modes.

• Headset – choose this setting if you want to make or receive all calls using a headset.

Note: If this option is chosen, the handsfree speakerphone will not function.

• Spkr/Hset – calls will be sent to the handsfree speakerphone. By pressing the d / f button on the phone you can switch between the handsfree speakerphone and a headset.

• HSet/Spkr – calls will be sent to the headset. By pressing the d f button on the phone you can switch between the headset and the handsfree speakerphone.

/

† These services may have different names in your area, and may require paid subscription.

Contact your telephone company for details.



Using the Directory

The Directory can store up to 200 names and numbers, which are displayed in alphabetical order.

Tip: Store all your Directory contacts the same way, either Þrst name Þrst, or last name Þrst.

This will make it easier to Þnd names and numbers.

Adding a name and number to the Directory

1.

Press the Directory button c.

2.

Press the AddNew softkey.

3.

Enter the number using the dial pad. You can enter up to 24 digits. Hyphens will be automatically added. If you need to enter a pause (between your voice mail number and password, for example), press the Pause softkey. The pause icon p will appear. To program a number that uses Flash, press the Flash softkey where it is required in the number. The

Flash icon q will appear. Press the Backspace softkey or 3 to erase a number.

4.

Press the Save softkey.

5.

Enter a name using the letters on the dial pad. See the following instructions

“Entering Letters and

Characters” to enter names using the dial pad. The name can have up to 16 characters, including spaces. Press the

NextSpace softkey or

4 to move to the next letter or add a space. Press the Backspace softkey or 3 to erase a character.

6.

Press the Save softkey. The new entry now shows on the display.

Note: You can also copy an entry from the Callers List to the

Directory using the J button, before or after you have changed it.

Entering Letters and Characters

You can enter characters using the telephone’s dial pad. To enter a letter, press the key with that letter on it. If the letter is the second one on that key, press the key twice. For example, to enter ‘R’ , press 7 three times. The cursor will advance to the next space after a delay of 2 seconds or if you press a different key.

To change the case of a letter, press the ChangeCase softkey, and then enter the letter. By default the Þrst letter of a word or name will be capitalized, and the letters following will be lower case.

Special characters are entered by pressing the 1 and the # keys.

Characters will appear in this order:

1: & , ( ) ` . _ - 1.

#: # / \ @.

Finding entries in the Directory

1.


2.

Once in the Directory, press s to scroll down and r to scroll up one listing at a time.

Hold either key down to scroll continuously.

OR

Press a dial pad key to see listings that start with that letter. For example, 5 takes you to the Þrst “J” listing, 55 takes you to the Þrst “K” listing.

Changing entries in the Directory

1.


2.

Find the entry you would like to change.

3.

Press the Change softkey.



4.

To change the number, use the

Backspace softkey or

3 to erase digits. Use the dial pad to add digits. Use the Pause softkey to insert a 2 second pause. The pause icon p will appear.

5.

Press Save to move to the name.

6.

To change the name, use the

Backspace softkey or

3 to erase letters. Use the dial pad and the NextSpace softkey to add letters. Press the

ChangeCase softkey to switch between upper and lower case.

7.

Press Save to save changes.

Copying from the Callers List, the Redial List, or the Display to the Directory

1.

Open the Callers List, Redial

List, or answer a call.

2.

When the number is displayed on the screen, press J.

If the entry includes a name and number, the display will show Saved: Directory.

3.

If the entry is a number only

(such as in the Redial List), you will be prompted to enter a name. Once you’ve pressed the

Save softkey to save the name, the display will show Saved:

Directory.

Dialing from the Directory

1.


2.

Find the entry you would like to call in the Directory.

3.


Deleting an entry in the Directory

1.

Press the Directory button c

2.

Find the entry you would like to delete.

3.

Press the Delete softkey.

4.

Press the Delete softkey again to conÞrm.

Deleting all entries in the

Directory

Once you have deleted the

Directory, you cannot get entries back. You can protect the Directory by locking it.

To permanently delete all entries in the directory:

1.

Press the Directory button c to open the Directory.

2.


3.

Press the Delete softkey to conÞrm.

Locking the Directory

You can lock the Directory so that entries cannot be deleted or changed. You cannot add entries to a locked directory.

1.

Press £.

2.

Press o.

3.

Press *. The display shows

Directory locked.

To unlock the Directory

1.

Press £.

2.

Press o.

3.

Press #. The display shows

Directory unlocked.



Using the Callers List

The Callers List records the last 100 callers, in the order they called. The telephone display will indicate when there are new callers.

When the Callers List is full, new callers are added to the list, and the oldest callers are deleted. In the

Callers List you will see the message XX New caller(s), XX

Call(s) bumped on the display.

Viewing the Callers List

1.

Press the Callers button b.

2.

Press r and s to move up and down in the Callers List.

Hold either key down to scroll continuously.You can also press the Resume softkey to see the last caller you viewed the previous time you entered the

Callers List.

3.

Press the Callers button b, the

Quit softkey, or k at any time to leave the Callers

List.

Note: k will also hang up a caller if you are on a call.

Calling an entry in the Callers

List

1.


2.

Find the entry you would like to call in the Callers List.

3.


Copying from the Callers List to the Directory

When the number is displayed in the Callers List, press J.

The display will show Saved:

Directory.

If the entry in the Callers List does not have a name (i.e. if the name is listed as Unknown or Private), you will be prompted to enter a name. You can edit a number in the

Callers List and then copy it to the

Directory.

Changing a number in the Callers List before dialing

Tip: If you have to frequently remove area codes to return local calls, you should use the

Area Codes option and add your local area code(s).

Note: The Callers List does not save changes. If you plan to dial the number again, copy it to the Directory and change it there.

1.


2.

Find the caller in the Callers

List you wish to dial.

3.

To add digits, use the dial pad.

4.

To delete digits, press the

EditNum softkey to begin editing.

Use the dial pad to add digits.

5.


Deleting an entry in the Callers

List

1.


2.

Find the entry you would like to delete in the Callers List.

3.

Press the Delete softkey.

4.

Press the Delete softkey again to conÞrm. The display shows

Item is erased.

Deleting all entries in the Callers List

1.


2.


3.

Press the Delete softkey to conÞrm. The display shows

Callers list is empty.



Headset/ Dataport

Operation

Using a Headset with your

Telephone

The Model 1 is equipped to accept headsets with either a modular RJ22 jack or a 2.5mm standard jack. Headsets with a modular RJ22 jack can be connected to the phone by using the jack on the back of the set. Headsets with a standard 2.5mm jack can be plugged into the headset jack located on the left hand side of the telephone.

Making and Receiving Calls using a Headset

1.

Ensure that you have selected a headset audio mode by accessing the Options menu. See the section "Customizing your

phone" for detailed information.

2.

Plug the headset into jack.

3.

Press the d / f key to obtain dialtone or answer an incoming call. Depending on the audio mode selected from the

Options menu, dialtone or an incoming call will be received on either the headset or the handsfree speakerphone.

4.

Press the k key to end the call.

Using the Dataport

Located on the right hand side of the Model 1 , the dataport can be used to connect another device such as a fax machine or computer modem to the phone. Plug one end of a line cord to the phone and the other end to the device to be connected.

Note: The dataport will only operate when the handset is on hook (in the phone base cradle).

Headset cord jack

Phone cord jack

Handset cord jack

Contact your telephone equipment retailer or distributor to purchase a headset. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.



Using Services

The Model 1 telephone allows you to access enhanced telephone company subscription features and services, which can include home banking, catalogue shopping, restaurant guides, and voice mail.

Services may be free or may have a subscription cost. Contact your telephone company for information.

Before selecting a service, you must download the service into your telephone. Contact your telephone company for information on downloading services in your area.

Downloading a service is as simple as dialing the subscription number and following any voice prompts.

Your phone may be capable of automatically dialing out to update your subscribed features and services. For more information on this ability, contact your telephone company.

Some services may be available by dialing them directly. You do not have to download these services, but you may wish to save them in your Directory.

Note: Some options, such as the call timer, may be disabled when you are using a service.

Activating services:

1.

Dial the number provided by your telephone company and follow the prompts.

2.

Once you have successfully downloaded the services of your choice, press the Í key. The Services menu appears.

3.

Use the sr keys to move the 4 indicator to the Service you want to select.

4.

Press the Select softkey to activate the service next to the

4 indicator.

5.

Once you have connected to the service, follow the instructions on the display.

6.

To exit a service session, press the Quit softkey, Í or k

to leave the Services

List.

Deactivating services:

You may deactivate a service by contacting your telephone company.

You can delete a downloaded service in the Services menu by selecting it and pressing the Delete softkey. The service will appear as

<deleted>.

If you download another service, it may overwrite any service displayed as <deleted>.



Icons

The display uses icons to convey information about calls, Directory entries, Callers, and services.

Icons in the Callers List

You are viewing the

Callers List.

You answered the call when it came in.

You did not answer the call when it came in.

You were on another call when this call came in.

You have returned the call from the Callers

List.

Other List Icons

You are viewing the

Redial List.

You are viewing the

Options List.

Icons in the Services List

You are viewing the

Services List.

Press 4 or 3 for more information.

Service information is being downloaded to your telephone.

Icons in the Directory

You are viewing the

Directory.

You pressed the Flash softkey, or Flash has been programmed into a number.

You pressed the Pause softkey or a pause

(which is about 2 seconds) has been programmed into a number.



Troubleshooting

What are services, and how do I use them?

Services are provided by your telephone company, and include basic features such as Caller ID † . Other services can be accessed through the

Í

key, and may include services such as Call Forwarding † and

Voice Mail † . Before using your services, you must activate them by contacting your local telephone company. See the section “Using

Services” for more information.

I’m having trouble with services

I have subscribed to – how do I get help?

Usually your telephone company supplies a special number to call for activation of your services. When you call this number, you must follow the recorded instructions carefully. This allows the telephone company’s system to recognize your phone and customize it with the services you have subscribed to.

If you have any activation problems call your local telephone company.

Why are there no prompts on the screen when a Call Waiting call comes in?

You must subscribe to Call Waiting

IdentiÞcation † from your telephone company.

Why is the light not coming on with a new Voice Mail Message?

You must subscribe to the “Visual”

Message Waiting † service from your telephone company for this function to work.

Why don’t numbers I return from the Callers List connect?

Incoming calls are recorded with the area code attached, whether they are long distance or local calls.You may have to remove the area code from local calls in order to call from the

Callers List, or use the Area Code option in the options list to have local area codes automatically removed. See the section “Customizing your

phone” for information about the Area

Code option. Alternatively, you may need to add ‘1’ before long distance numbers in order to dial long distance.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section

“Installation” for information.

Why is my speakerphone not working?

If you press d / f and the speaker light ßashes and you do not hear dialtone, the Set Audio option has been used to set up the phone for headset use. Press d / f a second time. If the light goes out, the phone is set up to be used only with a headset or handset. If the light stays on steady and you hear dialtone, you can alternate between the speakerphone and the headset by pressing d / f. See the section

“Customizing your phone” for instructions on how to change the Set

Audio feature.

Why is my display blank?

Ensure that the power adaptor is fully plugged into the electrical outlet, and that the outlet is supplying power

(you can test this with another electrical device, such as a lamp).

How do I set the time and date?

If you subscribe to the Caller ID † service, the Þrst incoming call will update the phone with the correct time & date. Otherwise, use the

Time/Date option in the options list to manually set the time and date.



Why can I only see 4 options when the user guide says there are 9?

The telephone screen will only show 4 options at a time. To see more, press the down arrow button s.

How do I remove the stand from the phone?

Place one hand on top of the phone, and place the other hand on the top of the stand. Pull the stand away from the telephone. You will have to pull quite forcefully, but this will not break the stand.

Can I turn the light on the screen off?

No. You can only adjust the contrast of the display.

Why are Callers not identified on the display?

Caller ID † information usually arrives between the Þrst and second ring. Let the telephone ring at least once before answering. Make sure you subscribe to Caller ID † services from your local telephone company.

Why can’t I dial a number in the

Callers List?

You must subscribe to a Caller ID † service for names and/or numbers to be recorded in the Callers List. If the number of the caller is unknown or private, you cannot return the call. Or, the number may require an area code. Press the EditNum softkey to edit the number, then press the

Dial softkey.

Why does the telephone wobble?

Make sure the cords are routed properly through the stand, as indicated in the Installation section.

Check that the stand has been properly snapped into place.

What does Hold Msg do?

This is an option available with some Call Waiting † services. When you are on a call, and another call comes in on Call Waiting, you can press the Hold Msg softkey to send a network message to the caller. The message will ask the caller to hold, and tell them that you will be with them shortly. You can then answer the call at your convenience.

Contact your local telephone company for activation information.

What does AAA

n s w _ C S w i t c h

do?

This is an option available with some Call Waiting † services. These softkeys allow you to put the current call on hold, and answer a

Call Waiting call. You can then switch between calls normally.

Contact your local telephone company for activation information.

What is a softkey?

There are three keys on both the left and right side of the display. They do different things, depending on the command displayed next to them. See the section “How do I use

softkeys?” for more information.

† These services may have different names in your area. Contact your telephone company for details.



Limited Warranty

Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later.

Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs.

Exclusions

Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, Þre or natural causes such as storms or ßoods, after the telephone is in your possession.

Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Aastra

Telecom with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or Þtness for particular purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty period;

In North America , please call 1-800-

574-1611 for further information.

Outside North America , contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

After Warranty Service

Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at

Aastra Telecom's option, for a Þxed charge. You are responsible for all shipping charges. For further information and shipping instructions;

In North America , contact our service information number: 1-800-574-1611.

Outside North America , contact your sales representative.

Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty.



Index

A

Area Code

9, 13, 18

Audio Mode

7, 9, 14

B

Backlit Display

2, 18

C

Callers

Key

3

Callers List

Calling an entry

13

Changing a listing

13

Copying from

12, 13

Deleting all entries

13

Deleting an entry

13

Viewing

13

Contrast Level

9

Copy key

3

D

Dataport

2, 14

Date and Time

9

Directory

Adding name/number

11

Changing entries

11

Copy to

12, 13

Deleting all entries

12

Deleting an entry

12

Dialing from

12

Entering

letters/characters 11

Finding entries

11

Key

3

Locking

12

Unlocking

12

Display

Contrast

See Contrast Level

Language

9

Prompts

6

E

Emergency Service Feature

1

Extension in Use

7

F

Flash

7, 11, 16

G

Goodbye key

3

H

Handsfree calling

3, 7

Headset

Jack

2

Making calls

14

Receiving calls

14

Switch

2, 14, 17

Hold key

3, 8

I

Icons

16

Insert Number Card

5

Installation

4

K

Key Description

2

L

Language selection

See

Display

Lights

See

Status Lights

Live Dialpad

7, 9

Locking Directory



See

Directory

M

Message Waiting

6, 8, 9

Mute key

3

O

Options

Area Code

9

Audio Mode

9

Clear Message Waiting

9

Contrast level

9

Language

9

Live Dialpad

9

Ring Tone

9

Security Numbers

9

Time/Date

9

Options key

3

P

Pause

Icon

16

Inserting

3, 11

Predialing

7

Prompts

6

R

Redial key

3

Redial List

Deleting List

7

Redialing a number

7

Ringer

ON/OFF

6

Tone

9

Volume

8

Index

S

Security Numbers

9

Services

15, 16

Services key

3

Softkeys

6, 18

Speaker

Key

3

Light

See

Status Lights

Operation

7

Stand

4

Status Lights

Speaker

8

Telephone

8

T

Timing a call

7

Troubleshooting

17

V

Viewing items

Callers List

13, 16, 18

Directory

16

Redial List

16

Voice Mail

6, 17

Volume

Handset

8

Key

3

Ringer

8

Speaker

8

W

Warranty

19



If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance.

© Aastra Telecom 2003

D0041-0049-00-00 Rev.01

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