GZ4
Operator Manual
For printer model:
GZ4e Series
Read this Operator Manual before using this product.
Keep this document available for future reference.
NOTE:
The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device.
Operating the printer in a residential area may cause unacceptable interference to radio and TV reception. If
the interference is unacceptable, you can reposition the equipment, which may improve reception.
Be sure to ask your SATO representatives about our maintenance
contracts to ensure peace of mind during your usage of SATO
products.
Please visit our SATO home page at www.satoworldwide.com for
extensive contact information of our worldwide SATO Group
Member Company closest to your location.
Copyrights
Any unauthorized reproduction of the contents of this document, in part or whole, is strictly prohibited.
Limitation of Liability
SATO Corporation and its subsidiaries in Japan, the U.S and other countries make no representations or
warranties of any kind regarding this material, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors
contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or
consequential, in connection with the furnishing, distribution, performance or use of this material.
Specifications and contents in this document are subject to change without notice.
Trademarks
SATO is a registered trademark of SATO Corporation and its subsidiaries in Japan, the U.S. and other
countries. All other trademarks are the property of their respective owners.
Version: STLG-GZ4e-01rB-26-10-12OM
©2012 SATO Corporation. All rights reserved.
Safety Precautions
Safety Precautions
Please read the following information carefully before installing and using the printer.
Pictographic Symbols
This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and
correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for
them are given below. Be sure to understand these symbols well before reading the main text.
Example Pictographs
Warning
Caution
Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
in death or serious injury.
Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
in injury or property damage.
The
pictograph means “Caution is required.” A specific
warning symbol is contained inside this pictograph (The
symbol at left is for electric shock).
The
pictograph means “Should not be done.” What is
specifically prohibited is contained in or near the pictograph
(The symbol at left means “Disassembly prohibited”).
The
pictograph means “Must be done.” What is specifically
to be done is contained in the pictograph (The symbol at left
means “Unplug the power cord from the outlet”).
Warning
Do not set on an unstable area
• Do not set on an unstable
area, such as a wobbly table
or slanted area or an area
subject to strong vibration. If
the printer falls off or topples
over, it could injure someone.
Do not place containers full of water
or other liquid on the printer
• Do not place flower vases,
cups, or other containers
holding liquids, such as water
or chemicals, or small metal
objects near the printer. If they
are spilled and get inside the
printer, immediately turn off
the power switch, unplug the
power cord from the outlet,
and contact your SATO
reseller or technical support
center. Using the printer in this
condition could cause a fire or
electric shock.
Do not put objects inside the printer
• Do not insert or drop in metal
or burnable objects inside the
printer’s openings (cable
outlets, etc.). If foreign objects
do get inside the printer,
immediately turn off the power
switch, unplug the power cord
from the outlet, and contact
your SATO reseller or
technical support center.
Using the printer in this
condition could cause a fire or
electric shock.
GZ4e Series Operator Manual
Do not use other than the specified
voltage
• Do not use other than the
specified voltage. Doing so could
result in fire or electric shock.
Always ground the connections
• Always connect the printer’s
ground wire to a ground. Not
grounding the ground wire
could result in electric shock.
Handling of the power cord
• Do not damage, break, or
modify the power cord. Also,
do not place heavy objects on
the power cord, heat it, or pull
it because doing so could
damage the power cord and
cause a fire or electric shock.
• If the power cord becomes
damaged (core is exposed,
wires broken, etc.), contact
your SATO reseller or
technical support center.
Using the power cord in this
condition could cause a fire or
electric shock.
• Do not modify, excessively
bend, twist, or pull the power
cord. Using the power cord in
such a condition could cause a
fire or electric shock.
When the printer has been dropped or
broken
• If the printer is dropped or
broken, immediately turn off
the power switch, unplug the
power cord from the outlet,
and contact your SATO
reseller or technical support
center. Using the printer in this
condition could cause a fire or
electric shock.
Do not use the printer when something is abnormal about it
• Continuing to use the printer in
the event something is
abnormal about it, such as
smoke or unusual smells
coming from it, could result in
fire or electric shock.
Immediately turn off the power
switch, unplug the power cord
from the outlet, and contact
your SATO reseller or
technical support center for
repairs. It is dangerous for the
customer to try to repair it, so
absolutely do not attempt
repairs on your own.
Do not disassemble the printer
• Do not disassemble or modify
the printer. Doing so could
result in fire or electric shock.
Contact your SATO reseller or
technical support center to
conduct internal inspections,
adjustments, and repairs.
Page i
Safety Precautions
Warning
Regarding the cutter
• Do not touch the cutter with
your hands or do not put
something into the cutter.
Doing so could result in an
injury.
Using the head cleaning fluid
• Use of flame or heat around
the head cleaning fluid is
prohibited. Absolutely do not
heat it or subject it to flames.
• Keep the fluid out of reach of
children to prevent them from
accidentally drinking it. If the
fluid is drunk, immediately
consult with a physician.
Do not place in areas with high
humidity
• Do not place the printer in
areas with high humidity or
where condensation forms. If
condensation forms,
immediately turn off the power
switch and do not use the
printer until it dries. Using the
printer while condensation is
on it could result in electric
shock.
Power supply
• Do not operate the power
switch or plug in/unplug the
power cord with wet hands.
Doing so could result in
electric shock.
Caution
Carrying the Printer
• When moving the printer,
always unplug the power cord
from the outlet and check to
make sure all external wires
are disconnected before
moving it. Moving the printer
with the wires still connected
could damage the cords or
connecting wires and result in
a fire or electrical shock.
• Do not carry the printer with
paper loaded in it. The paper
could fall out and cause an
injury.
• When setting the printer on the
floor or a stand, make sure not
to get your fingers or hands
pinched under the printer feet.
Page ii
Power cord
• Keep the power cord away
from hot devices. Getting the
power cord close to hot
devices could cause the cord’s
covering to melt and cause a
fire or electrical shock.
• When unplugging the power
cord from the outlet, be sure to
hold it by the plug. Pulling it by
the cord could expose or
break the core wires and
cause a fire or electric shock.
• The power cord set that
comes with the printer is
especially made for this
printer. Do not use it with any
other electrical devices.
Top cover
• Be careful not to get your
fingers pinched when opening
or closing the top cover. Also
be careful the top cover does
not slip off and drop.
Print head
• The print head is hot after
printing. Be careful not to get
burned when replacing paper
or cleaning immediately after
printing.
• Touching the edge of the print
head immediately after printing
could result in injury. Use
caution when replacing the
label or cleaning the print
head.
• You should not replace the
print head without having
received the proper training.
Loading paper
• When loading roll paper, be
careful not to get your fingers
pinched between the paper roll
and the supply unit.
When not using the printer for a long
time
• When not using the printer for
a long time, unplug the power
cord from the outlet to
maintain safety.
During maintenance and cleaning
• When maintaining and
cleaning the printer, unplug the
power cord from the outlet to
maintain safety
GZ4e Series Operator Manual
Safety Precautions
Precautions for Installation and Handling
Printer operation can be affected by the printer environment.
Refer to the following instructions for installation and handling of GZ4e Series printer.
Select a Safe Location
Place the printer on a surface that is flat and level.
If the surface is not flat and level, this may result in poor
print quality. This may also cause malfunction and
shorten the life span of the printer.
Do not place the printer on a location that
produces vibration.
Giving serious vibration or shock to the printer may
cause malfunction and shorten the life span of the
printer.
Keep the printer out of high temperature and humidity.
Avoid locations subject to extreme or rapid changes
in temperature or humidity.
Do not place the printer in a location subject to
water or oil.
Do not place the printer in a location where it will be
splashed with water or oil. Water or oil entering
inside the printer may cause a fire, electric shock, or
malfunction.
Avoid dust.
Dust build up may result in poor print quality.
Keep out of direct sunlight.
This printer has a built-in optical sensor. Exposure to
direct sunlight will make the sensor less responsive
and may cause the label to be sensed incorrectly.
Close the top cover when printing.
Power Supply
This printer requires an AC power supply.
Be sure to connect the printer to an AC power supply.
Provide a stable source of electricity to the
printer.
When using the printer, do not share its power outlet
with other electrical devices that could result in
power fluctuations and performance issues with your
printer.
Connect the power cord to a grounded power
outlet.
Make sure that the printer is plugged into a grounded
power outlet.
GZ4e Series Operator Manual
Page iii
Table of Contents
TABLE OF CONTENTS
Introduction
1-1
1.1 Features of the Printer.................................................................................................
1.2 Unpacking ...................................................................................................................
1.2.1 Included Accessories .........................................................................................
1.3 Parts Identification.......................................................................................................
Installation
2-1
2.1 Site Location................................................................................................................
2.2 Media Selection...........................................................................................................
2.3 Loading Media.............................................................................................................
2.3.1 Loading Roll media ............................................................................................
2.3.2 Loading Fan-folded media .................................................................................
2.3.3 To route the label when using the optional dispenser .......................................
2.3.4 To route the label when using the optional cutter ..............................................
2.4 Loading the Carbon Ribbon ........................................................................................
2.5 Connections ................................................................................................................
2.5.1 Interface connection ..........................................................................................
2.5.2 To configure the connected interface ................................................................
2.5.3 Connecting the Power Cable ............................................................................
2.5.4 Turning On the Power .......................................................................................
2.5.6 Turning Off the Power........................................................................................
Operation and Configuration
1-2
1-2
1-2
1-3
2-2
2-2
2-3
2-3
2-5
2-6
2-6
2-7
2-8
2-8
2-8
2-9
2-9
2-9
3-1
3.1 Operator Panel ............................................................................................................ 3 - 2
3.1.1 Potentiometer Adjustment ................................................................................. 3 - 3
3.2 DIP Switch Settings..................................................................................................... 3 - 4
3.2.1 Software DIP switches Configuration ................................................................ 3 - 4
3.3 Software DIP switch Command................................................................................... 3 - 7
3.3.1 DSW 2 Setting Command (SBPL command) .................................................... 3 - 7
3.3.2 DSW 3 Setting Command (SBPL command) .................................................... 3 - 8
3.3.3 DSW 2 Setting Command (SZPL command)..................................................... 3 - 9
3.3.4 DSW 3 Setting Command (SZPL command)................................................... 3 - 10
3.4 Operating Modes....................................................................................................... 3 - 11
3.5 Normal Mode............................................................................................................. 3 - 12
3.6 Advanced Mode ........................................................................................................ 3 - 14
3.7 Service Mode ............................................................................................................ 3 - 17
3.7.1 To set the Input threshold voltage level for Gap sensor .................................. 3 - 20
3.7.2 To set the Input threshold voltage level for I-Mark sensor ............................... 3 - 21
3.8 Counter Mode............................................................................................................ 3 - 23
3.9 Emulation Mode ........................................................................................................ 3 - 25
3.10 Test Print Mode ....................................................................................................... 3 - 29
3.11 Flash Memory Download Mode............................................................................... 3 - 31
3.12 Default Setting Mode............................................................................................... 3 - 33
3.13 Hex Dump Mode ..................................................................................................... 3 - 34
3.14 Non Standard Mode ................................................................................................ 3 - 34
3.15 Protocol Download Mode ........................................................................................ 3 - 35
Page iv
GZ4e Series Operator Manual
Table of Contents
Cleaning and Maintenance
4.1 Cleaning The Print Head, Platen and Rollers..............................................................
4.2 How To Clean The Printer (Cleaning Kit) ....................................................................
4.3 How To Clean The Printer (Cleaning Sheet)...............................................................
4.4 Replacement Procedures............................................................................................
4.4.1 Print Head Replacement....................................................................................
4.4.2 Fuse Replacement.............................................................................................
4.5 Adjusting Print Quality .................................................................................................
4.5.1 Adjusting Print Darkness ...................................................................................
4.5.2 Adjusting Print Speed .......................................................................................
Troubleshooting
5.1 Error signal Troubleshooting .......................................................................................
5.1.1 More about Head Check Function .....................................................................
5.2 Troubleshooting Table.................................................................................................
5.3 Interface Troubleshooting............................................................................................
5.4 Test Print Troubleshooting ..........................................................................................
5.4.1 Hex Dump ..........................................................................................................
5.4.2 Test label printing ..............................................................................................
Basic Specifications
4-1
4-2
4-2
4-3
4-4
4-4
4-6
4-7
4-7
4-7
5-1
5-2
5-4
5-5
5-7
5-8
5-8
5-9
6-1
6.1 Printer Basic Specifications......................................................................................... 6 - 1
Interface Specifications
7-1
7.1 Interface Types............................................................................................................ 7 - 1
7.2 RS232C High Speed Serial Interface.......................................................................... 7 - 2
7.2.1 Basic Specifications ........................................................................................... 7 - 2
7.2.2 Printer Configuration Setting when using Serial Interface ................................. 7 - 2
7.2.3 READY/BUSY Flow Control .............................................................................. 7 - 2
7.2.4 X-ON/X-OFF Flow Control ................................................................................. 7 - 4
7.3 IEEE 1284 Parallel Interface ....................................................................................... 7 - 5
7.3.1 Basic Specifications .......................................................................................... 7 - 5
7.3.2 Pin Assignments ................................................................................................ 7 - 6
7.3.3 Input and Output Signals ................................................................................... 7 - 7
7.4 Universal Serial Bus (USB) Interface .......................................................................... 7 - 8
7.4.1 Basic Specifications .......................................................................................... 7 - 8
7.4.2 Pin Assignments ................................................................................................ 7 - 8
7.5 Local Area Network (LAN) Ethernet ............................................................................ 7 - 9
7.5.1 Basic Specifications .......................................................................................... 7 - 9
7.5.2 DIP switch settings ........................................................................................... 7 - 9
7.5.3 Software Specifications .................................................................................. 7 - 10
7.6 External Signal Interface (EXT)................................................................................. 7 - 11
7.6.1 Basic Specifications ........................................................................................ 7 - 11
7.6.2 Pin Assignments ............................................................................................. 7 - 11
7.6.3 Timing charts ................................................................................................... 7 - 12
GZ4e Series Operator Manual
Page v
Table of Contents
Appendix
8-1
8.1 Positions of Sensors and Options ...............................................................................
8.2 Operation Mode Selection...........................................................................................
8.3 Base Reference Point .................................................................................................
8.4 Base Reference Point Adjustment ..............................................................................
8.4.1 Adjustment of Base Reference Point for Printing ..............................................
8.4.2 Adjustment of option Stop Position ....................................................................
8.5 Information on Media when using Optional Cutter ......................................................
8.5.1 Cutting of Labels ................................................................................................
8.5.2 Cutting Media with Perforation ..........................................................................
8.5.3 Cutter replacement ............................................................................................
Page vi
8-2
8-3
8-4
8-5
8-5
8-6
8-7
8-7
8-7
8-7
GZ4e Series Operator Manual
Section 1: Introduction
INTRODUCTION
Thank you for your investment in this SATO printer product.
This Operator Manual contains the basic information about the installation, setup, configuration, operation
and maintenance of the printer.
A total of eight topics are covered herein, and they are organized as follows:
Section 1: Introduction
Section 2: Installation
Section 3: Configuration and Operation
Section 4: Cleaning and Maintence
Section 5: Troubleshooting
Section 6: Basic Specifications
Section 7: Interface Specifications
Section 8: Appendix
It is recommended that you read carefully and become familiar with each section before installing and
maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant
information needed. All page numbers in this manual consist of a section number followed by the page
number within the stated section.
This section assists you in unpacking the printer from the shipping container. You will also be guided through
a familiarization tour of the main parts and controls.
The following information is provided herein:
•
•
•
Features of the printer
Unpacking
Parts Identification
GZ4e Series Operator Manual
Page 1-1
Section 1: Introduction
1.1 FEATURES OF THE PRINTER
The SATO GZ4e Series printers (Thermal Transfer or Direct Thermal) are complete, high-performance
labeling systems designed specifically for printing labels.
The key features of the GZ4e Series are:
•
•
•
•
•
•
•
Combo Interface (Equipped with High speed RS-232C, Parallel IEEE1284 and USB interface and
EXT port)
GB18030 Chinese Codepage Support (Only for China model)
European Codepage Support (Only for European model)
SZPL emulation ready
Cutter, Dispenser with liner (backing paper) internal rewinder options
Easy Media Loading
Easy Maintenance
1.2 UNPACKING
When unpacking the printer, take note of the following:
1. The box should stay right-side up. Lift the printer out of the box carefully.
2. Remove all the packaging from the printer.
3. Remove the accessory items from their protective containers.
4. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage
that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any
kind sustained during shipping of the product.
Notes:
•
•
If the printer has been stored in the cold, allow it to reach room temperature before turning it on.
Please do not discard the original packaging box and cushioning material after installing the printer. They
may be needed in future, if the printer needs to be shipped for repairs.
1.2.1 Included Accessories
After unpacking the printer, verify that you have the following materials:
User Documents
(Quick Guide, Warranty, etc)
AC Power cord*
Cleaning Sheet Set
Ribbon Core
USB cable
(for Combo interface model)
* The shape of the power plug may vary, depending on the location where it was purchased.
Page 1-2
GZ4e Series Operator Manual
Section 1: Introduction
1.3 PARTS IDENTIFICATION
Front view
1
2
3
4
1
Main cover
3
Open this cover to load the media and ribbon.
2
It consists of two contact buttons, one LED
indicators and three potentiometers (VR).
Please refer to Section 3.1 Operator Panel.
LCD panel
Display the printer status, selections for
settings and error message.
Operator panel
4
Media ejection slot
Opening for media output.
GZ4e Series Operator Manual
Page 1-3
Section 1: Introduction
1.3 PARTS IDENTIFICATION (cont’d)
Back view
5
6
7
8
9
10
11
5
USB Interface connector
9
Press this switch to turn the power on ( I ) or
off (O)
To connect printer to the host computer using
the USB interface.
6
RS-232C Interface connector
10
PARALLEL IEEE1284 Interface connector
To connect printer to the host computer using
the IEEE 1284 interface.
8
External connector (EXT)
Interface connector for external signals.
Connect the optional application to this
terminal.
Page 1-4
FUSE (T3.15A H 250V) holder
Used to hold a fuse which protect the printer
from unstable power supply surge. Use fuse
with rating, T3.15A H 250V only.
To connect printer to the host computer using
the RS-232C serial interface.
7
Power (I/O) switch
11
AC IN power terminal
Supplies power to the printer by inserting the
power cable.
Before connection, ensure that the AC voltage
of your region is within the range of AC 200 to
240V, 50/60 Hz.
GZ4e Series Operator Manual
Section 1: Introduction
1.3 PARTS IDENTIFICATION (cont’d)
Internal view when Main cover is opened (Side view)
12
21
13
14
22
15
16
17
23
18
19
20
12
Roll media holder
18
Used to open and close the print head.
Used to load the roll media.
13
Ribbon supply spindle
19
Ribbon rewind spindle
Used to wind up the used ribbon.
15
16
21
GZ4e Series Operator Manual
Media holder guide
Set to meet the size of the media used.
22
External media slot
Open this slot to allow loading of Fan-folded
media or media from external unwinder.
Platen roller
Feeds the media. Perform maintenance at
regular intervals.
Front cover lock lever
Press to open the front cover.
Print head assembly
This component is used to print on the media.
Perform maintenance at regular intervals.
17
20
Ribbon roller
Enable smooth movement of the ribbon.
Front cover
Open this cover to access the optional
dispenser unit or cutter unit if installed.
Used to load the ribbon.
14
Print head lock lever
23
Media guide shaft
Used to guide the flow of loaded media.
Page 1-5
Section 1: Introduction
This page is intentionally left blank.
Page 1-6
GZ4e Series Operator Manual
Section 2: Installation
INSTALLATION
This section helps you in loading the consumable media in the printer, and provides adjustment instructions
and as well as interface connection with host computer and other optional attachment units.
The following information is provided:
•
2.1 Site Location
•
2.2 Media Selection
•
2.3 Loading Media
•
2.4 Loading the Carbon Ribbon
•
2.5 Connections
GZ4e Series Operator Manual
Page 2-1
Section 2: Installation
2.1 SITE LOCATION
Consider the following when setting up the printer:
• Place the printer on a solid flat surface with adequate space. Make sure there is enough space above
the printer to provide clearance for the top cover to swing open.
•
Place it away from hazardous materials or dusty environments.
•
Place it within operational distance of the host computer if connected, within interface cable
specifications.
2.2 MEDIA SELECTION
The size and type of the labels to be printed should have been taken into consideration before printer
purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that
does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also
wear a groove in the platen roller, which can affect print quality.
Note:
For optimal print performance and durability, please use SATO-certified media and ribbon supplies
on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary
wear and damage to vital parts of the printer, and may void the warranty.
This printer can print on roll or fan-folded media. The printer uses sensors to detect I-Marks or Gaps on the
media in order to precisely position the print content.
1.5mm (0.06”)
1.5mm (0.06”)
3mm (0.12”)
3mm
(0.12”)
I-Mark Label
3mm
(0.12”)
14mm
(0.55”)
3mm
(0.12”)
Gap Label
14mm
(0.55”)
I-Mark Journal paper
Figure 2-1, Media Selection
Page 2-2
GZ4e Series Operator Manual
Section 2: Installation
2.3 LOADING MEDIA
There are two general media types that may be loaded and used; rolled and fan-folded. Rolled media of
standard diameter is loaded within the printer and suspended by the media holder. Larger, non-standard
rolled media would be suspended outside the printer at its rear and fed inward. Fan-folded media would also
be fed inward from the rear but is stacked as opposed to suspended.
2.3.1 Loading Roll media
1. Lift up the Main cover.
Note:
Make sure that the cover rests firmly so that it will not fall forward and injure your hands.
2. Adjust the green Media holder guide to the widest position.
3. Load the media onto the Media holder. Refer to Figure 2-2.
Make sure the media leader is pull out from the bottom and the printed side is facing upwards. Push the
roll firmly towards the side of the frame.
Then adjust the Media holder guide inward till the Media holder guide press lightly against the media
roll.
Turn the media roll lightly by hand and confirm that it rotates smoothly. Otherwise, media may not be fed
correctly during operation.
Media holder
Media holder guide
ME D
ME D
IA
IA
Print head lock lever
Figure 2-2, Rolled Media Loading
GZ4e Series Operator Manual
Page 2-3
Section 2: Installation
2.3 LOADING MEDIA (cont’d)
4. Release the green Print head lock lever by turning counter clockwise.
The print head assembly will be lifted up to allow media loading.
5. Pull out the media from the rear, pass the media under the Media guide shaft, through the Label sensor
assembly, underneath the Print head assembly and place the leading edge of the media on top of the
platen roller. Refer to the Figure 2-3.
Note:
Make sure the printed side of the media is facing upwards.
Media holder guide
Roll media
Fan-folded media
Platen roller
Label sensor assembly
Media guide
Media guide shaft
Figure 2-3, Label loading path
6. Slide the Media guide inward so the media is prevented from moving horizontally.
7. Adjust the Label sensor assembly loosening the green Sensor adjust knob located on the bottom side
of the Label sensor assembly and moving the assembly to the correct position. After it is correctly
positioned, retighten the green Sensor adjust knob.
Sensor
Assembly
Sensor
Adjust
Knob
Figure 2-4, Sensor Position Adjustment
Page 2-4
GZ4e Series Operator Manual
Section 2: Installation
2.3 LOADING MEDIA (cont’d)
8. Remount the print head by turning the green Print head lock lever clockwise until it latch on. The print
head should lock into place firmly.
9. After loading the media and the carbon ribbon, close the main cover and do a test print to check that the
media roll has been loaded properly. See Section 3.10 Test Print Mode for instructions on how to run test
print.
Notes:
•
•
Be careful not to get your fingers pinched while closing the main cover.
To load the media in the dispenser, please refer to Section 2.3.3 To route the label when using the
optional dispenser, for further instructions.
•
When replacing media, bear in mind that the print head and its surrounding area remain hot. Keep
your fingers away from these areas to prevent injury.
Avoid touching even the edge of the print head with your bare hands.
•
Caution
2.3.2 Loading Fan-folded media
If using fan-folded media, set them on a flat surface behind the printer and remove the cover from the
External media slot on the rear panel. Pass the labels (printing side up) through the slot and over the Media
holder. Refer to Figure 2-5.
Route the label following the steps explained for the roll media above.
External
media slot
Media holder guide
Figure 2-5, Fan-folded Media Loading
GZ4e Series Operator Manual
Page 2-5
Section 2: Installation
2.3 LOADING MEDIA (cont’d)
2.3.3 To route the label when using the optional dispenser
1. Follow the procedures in Section 2.3.1 Loading Roll media, from step 1 to 7, to load the roll media onto
the media holder.
2. Press the Front cover lock lever to open the Front cover.
3. Peel off the first three leading labels from the liner (backing paper) and then pull out the leading liner (backing paper) from the media holder.
Pass the liner (backing paper) over the dispenser plate and route liner (backing paper) as shown on the
Figure 2-6.
Roll media
Dispenser plate
Label
Liner
Rewind spindle
GZ4e Series printer with optional Dispenser installed
Figure 2-6, Label Dispenser routing
4. Wrap the liner (backing paper) under and around the Rewind spindle, routing it under the two retainer
prongs.
5. Manually turn the Rewind spindle counter-clockwise to take up all the slack in the liner (backing paper).
6. Close the Front cover until the Front cover lock lever engages and remount the print head.
2.3.4 To route the label when using the optional cutter
Route the label following the steps explained for the roll media above in Section 2.3.1 Loading Roll media.
Roll media
GZ4e Series printer with optional Cutter installed
Figure 2-7, Label Cutter routing
Page 2-6
GZ4e Series Operator Manual
Section 2: Installation
2.4 LOADING THE CARBON RIBBON
The GZ4e series printer enables two types of printing, Thermal transfer and Direct thermal. Thermal
transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is the
carbon ribbon that contains the ink that will be transferred to the media. Direct thermal paper media has a
coating on the surface that is made visible through the application of heat from the print head. In this case,
there is no need of loading the carbon ribbon.
•
•
Caution
When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain
hot. Keep your fingers away from these areas to prevent injury.
Avoid touching even the edge of the print head with your bare hands.
1. Lift up the Main cover.
Note:
Make sure that the cover rests firmly so that it will not fall forward and injure your hands.
2. Turn the green Print head lock lever counter clockwise to release it.
The print head assembly will be lifted up.
3. Open the carbon ribbon package, and then load the ribbon on the ribbon supply spindle.
Push it inwards all the way, with the ribbon winding in a counter-clockwise direction. The dull side (inked
side) of the ribbon should be facing down as it travels through the print head assembly.
Note:
Use only genuine SATO carbon ribbons for maximum print quality and printer durability.
4. Mount the empty ribbon core on the ribbon rewind spindle.
When loading the carbon ribbon for the first time, an empty ribbon core is supplied with the printer. However, the subsequent ribbon core can be obtained from the last used up ribbon roll.
5. From the ribbon supply spindle, pass the carbon ribbon underneath the print head assembly to the
ribbon rewind spindle. Refer to Figure 2-8 for ribbon routing path.
Route the ribbon behind and over the top of the ribbon rewind spindle and tape the leader portion of the
carbon ribbon to the ribbon core.
Then turn the rewind spindle several times in the direction of counter-clockwise to wind the ribbon around
the core. Remount the print head assembly and close the main cover.
Ribbon Rewind Spindle
Ribbon Supply Spindle
Head Lock
Lever
Figure 2-8, Ribbon routing path
GZ4e Series Operator Manual
Page 2-7
Section 2: Installation
2.5 CONNECTIONS
This section explains the power cable and interface cable connection procedures.
2.5.1 Interface connection
GZ4e Series printers equipped with three different types of standard interface or a LAN interface to perform
data communication with the host. These are described as follows.
Combo Interface:
LAN Interface:
•
•
•
•
RS-232C (High-speed) interface
IEEE1284 interface
USB interface
LAN interface
1. Connect interface cable from the printer to the host computer. Use the cable that is compatible with the
standard of the interface board as stated in Section 7: Interface Specifications. Make sure the cable is
correctly oriented before you insert it.
1
USB
RS232C
2
IEEE
AC IN
200V-240V
3
Figure 2-9, Basic Connection
Caution
Never connect or disconnect interface cables (or use a switch box) with power applied to either the host
or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by
warranty.
2.5.2 To configure the connected interface
After connection, you need to set the configuration of the connected interface in the INTERFACE TYPE
screen of the printer. Please refer to Section 3.6 Advanced Mode for details on setting Interface Type.
Page 2-8
GZ4e Series Operator Manual
Section 2: Installation
2.5 CONNECTIONS (cont’d)
2.5.3 Connecting the Power Cable
•
•
Warning
Be sure to connect the ground wire. Failure to do so may cause an electric shock.
Do not operate the power button or plug in/ unplug the power cable while your hands are wet.
Doing so may cause an electric shock.
Caution
The power cable provided with this printer are for use with this printer only.
They cannot be used with other electrical devices.
2. Connect the power cable to the AC IN power terminal on the rear panel of the printer. Make sure that the
connector is correctly oriented. Refer to Figure 2-9 on previous page.
Secure the printer with one hand, and insert the connector firmly.
3. Insert the power plug into a AC power outlet.
Make sure that the AC voltage of your region is within the range of AC 200 - 240V, 50/60 Hz.
If your local voltage does not fall within the stated range, please contact your SATO reseller or technical
support center for more information.
A 3-pin plug is attached to the power cord provided with your printer. One of these pins is the ground wire.
If the power outlet that you plan to use is a 3-pin type, simply insert the power plug as is.
* The shape of the power plug may vary depending on the location where the printer was purchased.
2.5.4 Turning On the Power
Warning
Do not operate the power switch or insert/remove the power cable while your hands are wet.
Doing so may cause an electric shock.
Turn on the power switch located below the printer’s operator
panel.
Press the side of the switch marked “-”.
• When you turn on the power, the printer start-up and
“ONLINE” appears on the display.
POWER
ONLINE
[S]
QTY: XXXXXX
2.5.6 Turning Off the Power
When you have completed the printing job, turn the printer off.
POWER
1. Press the LINE button to put the printer offline.
Be sure to confirm that the printer is in the offline status
before turning it off.
If there is any printed media remaining in the printer, press
FEED button to forward feed the media and cut it off.
OFFLINE
XXXXXX
2. Turn off the power switch on the printer’s operator panel.
Press the side of the switch marked “O”.
GZ4e Series Operator Manual
Page 2-9
Section 2: Installation
This page is intentionally left blank.
Page 2-10
GZ4e Series Operator Manual
Section 3: Configuration and Operation
OPERATION AND CONFIGURATION
Before using the printer, it is best to read this manual thoroughly first. Otherwise, you may disturb default
settings around which the instructional procedures in this manual are based upon.
The printer may be manually configured via the LINE and FEED buttons with the LCD display or the
potentiometers on the operator panel of printer. All of the printer’s buttons are used either singularly, or in
conjunction, to perform configuration activities.
Many of these settings can also be controlled via software commands and, as well as with our SATO All-InOne Tool software application.
In case of conflict between software and control panel settings, the printer will always use the last valid
setting. If you load a label job that includes software settings and then enter a new setting via the LCD panel,
the manually set values will be used by the printer. If you set the values manually and then download a job
with software settings, the software settings will be used.
GZ4e Series Operator Manual
Page 3-1
Section 3: Configuration and Operation
3.1 OPERATOR PANEL
The operator panel locate on the front consist of one two-color (red and green) LED indicator, two momentary
contact buttons, three adjustment potentiometers and one LCD display.
Note: There are two DIP switches, one LED and one potentiometer located behind the operator panel cover.
These are not accessible and are only for SATO authorised service personnel.
LCD screen
Status LED
FEED button
LINE button
Print Potentiometer
Pitch Potentiometer
Offset Potentiometer
LED Indicator
Status
Buttons
Functions
• Illuminates green when online and off when offline.
• Blinks green when receiving data or the buffer is near full.
• Illuminates red when detecting a printer error.
Functions
LINE
Moves the printer from an online to offline state and vice versa, scrolls menu
options, and performs other special functions as identified in flow charts
throughout this manual where applicable.
This button acts as a pause during a print job by taking the printer offline.
FEED
Advances the label media when pressed, selects menu options, and performs other special functions as identified in flow charts throughout this manual where applicable.
Potentiometers
Functions
Print
Potentiometer to adjust print darkness (fine tuning).
Offset
Potentiometer to adjust amount of back/forward feed for dispenser/ cutter/
tear-off bar position (+/- 3.75mm, +/- 0.15”).
Pitch
Potentiometer to adjust home position of the label (+/- 3.75mm, +/- 0.15”).
Affects stop position of label feed, print position and dispense.
Page 3-2
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.1 OPERATOR PANEL (Cont’d)
3.1.1 Potentiometer Adjustment
Pitch potentiometer
After the pitch has been set with the LCD control panel, it is sometimes desirable to make minor adjustments.
This can be done using the PITCH potentiometer on the front operator panel. This potentiometer is set at the
factory so that it has a range of +/- 3.75 mm (+/- 0.15”). The midpoint setting should have no effect on the
pitch. Turning the potentiometer all the way clockwise should move the print position 3.75 mm (0.15”) up
towards the top edge of the label. Turning it all the way counterclockwise should move the print position down
3.75 mm (0.15”).
1. While depressing the FEED button on the front panel, power the printer on.
2. When you hear one beep from the printer, release the FEED button and the printer will ask for the type of
Test Label you want to print.
3. Use the LINE button to choose the CONFIGURATION selection and press FEED button to accept the
selection.
4. Use the LINE button to select the Test Label Size. After the size is selected, press the FEED button to
accept the selection and the printer will begin to print test labels continuously.
5. Adjust the PITCH potentiometer on the front panel until the first print position is at the desired location on
the label. If the potentiometer does not have enough range, then you will have to change the pitch setting
using the front panel display.
6. Press the FEED button to stop the printer.
7. To exit the Test Label mode, power the printer off and then back to on. Adjusting the PITCH potentiometer
will affect the stop position of the label.
Offset potentiometer
When a label is printed, it must be correctly positioned for dispensing and application. The Backfeed
adjustment is used to position the label so that it is fully dispensed and ready for application. It may then be
necessary to reposition the next label before printing. The Backfeed (repositioning of the label) operation is
enabled if DSW3-4 is in the OFF position. If Backfeed is enabled, placing DSW3-1 in the OFF position will
cause the backfeed operation to be performed immediately before each label is printed. If DSW3-1 is in the
ON position, the backfeed operation is performed as soon as the dispensed label has printed and taken from
the printer.
The amount of backfeed is controlled by the OFFSET potentiometer on the front operator panel. When turned
all the way clockwise, the amount of backfeed is +3.75 mm (+0.15”), and -3.75 mm (-0.15”) when turned all
the way counterclockwise.
1. Turn the printer on.
2. Press the LINE button to place the printer in offline mode.
3. Press the FEED button to feed out a blank label.
4. Adjust the position using the OFFSET potentiometer on the operator panel and feed another label by
depressing the FEED button. Repeat this procedure until the label is fully released from the liner.
Print potentiometer
The PRINT potentiometer is used to adjust the amount of heat (i.e., power) applied to the print head for
printing. It provides a continuous range of adjustment, allowing you to make precise changes. Maximum print
darkness is obtained by turning the potentiometer all the way clockwise and maximum counter-clockwise
setting will give the lightest print.
Note:
The PRINT potentiometer adjustment will affect the darkness regardless of the speed and darkness ranges
setting.
GZ4e Series Operator Manual
Page 3-3
Section 3: Configuration and Operation
3.2 DIP SWITCH SETTINGS
This chapter identifies the functions of the printer’s integrated DIP switches (DSW 2 and DSW 3). The
configuration of the DIP switches enable/disable the various operational features of the printer as shown
below.
• Thermal transfer or direct thermal mode
• Label sensor enable/ disable
• Head check mode
• Hex dump mode
• Single job or Multi-job Receive buffer (Not available in SZPL emulation specification)
• Download mode
• Hardware/ software DIP switch mode
• Print mode
• External signal operation mode
The GZ4e printer can use either hardware or software DIP switches to configure printer settings. Hardware
DIP switches refer to physical DIP switches located behind the operator panel cover. Software DIP switches
refer to virtual DIP switches controlled by software commands and stored in non volatile printer memory. The
method used to configure printer settings is determined by state of hardware DIP switch DSW2-8.
However, hardware DIP switches are only accessible by SATO authorised service personnel. The factory
default setting for hardware DIP switch DSW2-8 is ON, resulting in the software DIP switches being used to
configure the printer settings.
3.2.1 Software DIP switches Configuration
There are two virtual software DIP switches (DSW2 and DSW3) stored in non volatile printer memory.
Software DIP switch DSW2 contains seven switches (DSW2-1 through DSW2-7) while software DSW3
contains eight switches (DSW3-1 through DSW3-8). Software commands must be used to change the
software DIP switches settings. The software DIP switch commands will not become effective however until
the power is cycled. Alternately, the software DIP switches can also be set with SATO All-In-One Tool software
application.
To change software DIP switches settings verify that hardware DIP switch DSW2-8 is ON then power ON the
printer. However, this step is not necessary as the printer is factory preset the DIP switch DSW2-8 toON,
enabling software DIP switches configuration.
Send software DIP switch commands to change the settings and then power the printer OFF. Finally, power
the printer back to on. The software DIP switches settings are read by the printer electronics during the power
up sequence.
Refer to the tables below on switch designation, their specific functions and the commands to set the
switches.
ATTENTION: Each DIP switch must be set for the printer to properly
function. Address all eight switches individually, but some may not require
change.
Page 3-4
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.2 DIP SWITCH SETTINGS (Cont’d)
SOFTWARE DSW 2 DEFAULT SETTINGS
2-1
2-2
OFF
2-3
OFF
OFF
2-4
2-5
OFF
2-6
OFF
OFF
2-7
OFF
SOFTWARE DSW 2 CONFIGURATION
DSW
FUNCTION
2-1
Transfer/ Direct
2-2
Media Sensor Selection
2-3
Head Check
2-4
Hex Dump*1
2-5
Multi-Job Receive Buffer*2
2-6
Download Mode
2-7
Protocol Code (Fixed at OFF)*1
SETTING
CONFIGURATION
OFF
Thermal Transfer
ON
Direct Thermal
OFF
Gap Sensor
ON
I-Mark Sensor
OFF
Head Check Disabled
ON
Head Check Enabled
OFF
Hex Dump Disabled
ON
Hex Dump Enabled
OFF
Single Job Receive Buffer
ON
Multi-Job Receive Buffer
OFF
Disabled
ON
Enabled
OFF
Standard Protocol Mode
ON
Non-Standard Protocol Mode
*1 Hex Dump mode and Protocol Code will be fixed to OFF when the printer is in SZPL emulation mode.
*2 DSW2-5 (1 item/ Multi-Job Receive Buffer) is not valid when the printer is in SZPL emulation mode.
DSW 2 FUNCTION DESCRIPTIONS
FUNCTION
Transfer/ Direct
DESCRIPTION
This printer can set as Direct Thermal or Thermal Transfer.
Media Sensor Selection
Selects between a Gap or I-Mark sensor.
Head Check
When enabled, will check for malfunctioning head elements.
Hex Dump
Allows hexadecimal printing of all data received to the print buffer.
Multi-Job Receive Buffer
Allows to continuously receive print jobs while compiling and printing other jobs.
Firmware Download Mode
Places printer in mode for downloading software into flash ROM.
Protocol Code
Selects the command codes used for protocol control.
GZ4e Series Operator Manual
Page 3-5
Section 3: Configuration and Operation
3.2 DIP SWITCH SETTINGS (Cont’d)
SOFTWARE DSW 3 DEFAULT SETTINGS
3-1
OFF
3-2
3-3
OFF
OFF
3-4
3-5
OFF
OFF
3-6
3-7
OFF
OFF
3-8
OFF
SOFTWARE DSW 3 CONFIGURATION
DSW
3-1
3-2
FUNCTION
SETTING
Operation Mode
3-1
OFF
CONFIGURATION
3-2
OFF
Continuous
OFF
ON
Tear Off
ON
OFF
Cutter
ON
ON
Dispenser
3-3
Pitch/ Label Sensor
OFF
ON
Sensor Not Used
3-4
Backfeed
OFF
Enabled
ON
Disabled
OFF
Disabled
ON
Enabled
3-5
Print Start Signal
3-6
3-7
External Signal Type
3-8
Sensor Used
3-6
Repeat Print via EXT Signal
3-7
OFF
OFF
Type 4
OFF
ON
Type 3
ON
OFF
Type 2
ON
ON
Type 1
OFF
Disabled
ON
Enabled
DSW 3 FUNCTION DESCRIPTIONS
FUNCTION
DESCRIPTION
Operation Mode
Continuous, Tear-Off, Cutter, Dispenser
Pitch/ Label Sensor
Enabled – detects the label’s edge and positions it automatically.
Disabled – it is under software control.
Backfeed
Enabled – positions the last printed label for dispensing and retracts the
media for printing the next.
Print Start Signal
Allows an external device to initiate a label print for synchronization with the
applicator. When on, the unit is in the Continuous print mode, Backfeed is
disabled and External Signals are ignored.
External Signal
Refer to the Interface Specifications unit for information.
Repeat Print External Signal
Allows an external device to repeat the print sequence.
Page 3-6
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.3 SOFTWARE DIP SWITCH COMMAND
This section describes the new software commands to set the DSW 2 and DSW 3 when DSW 2-8 is set to
ON. According to the command language, the software DIP switch commands are separated between SATO
and SZPL modes.
3.3.1 DSW 2 Setting Command (SBPL command)
DSW 2 SETTING
Hex code
Default Value
ESC + DW2
ESC
DW2
Parameter
<1B>16
<44>16<57>16<32>16
,a,b,c,d,e,f,g
,0,0,0,0,0,0,0
FUNCTION
To set the DSW-2 settings by software command
FORMAT
<ESC> + DW2,a,b,c,d,e,f,g
PARAMETER
a
b
c
d
e
f
g
[DSW 2-1]
[DSW 2-2]
[DSW 2-3]
[DSW 2-4]
[DSW 2-5]
[DSW 2-6]
[DSW 2-7]
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
[Transfer / Direct]
[Gap / I-Mark]
[Head check Disable / Enable]
[Hex Dump & Factory Mode Disable /Enable]
[1-item / Multi-Buffer]
[Download Disable / Enable]
[Standard / Non Standard]
EXAMPLE
<ESC>A
<ESC>DW2,0,1,0,0,0,0,0
<ESC>Z
Above code snippets will set the DSW 2-2 to ON and so, the printer sensor type will be set
at I-Mark when the printer restarts.
SPECIAL NOTES
1 This command is valid only when DSW 2-8 is ON.
2 The parameters of this command cannot be omissible. The command will be ignored if
the parameters are missing or incorrect.
3 The LCD menu and DSW settings will become effective after the printer restarts.
4 Users can send this command to printer in Normal mode and Flash Download mode.
5 If software DSW 2-4 is switch to ON, it can be switch to OFF from HEXDUMP MODE
LCD under Service Mode.
6 When software DSW 2-4 is ON, press LINE and FEED buttons while power-up will get
the printer into the Factory Mode directly. The software DSW 2-4 will be switch to OFF
automatically.
7 Selection from HEXDUMP MODE LCD under Service Mode will change software DSW
2-4 accordingly.
8 Printer factory clear and default settings will not reset the software DSW 2 settings.
9 This command cannot be used to set the DSW 2-8.
10 When hardware DSW 2-8 is switch to ON from OFF position, software DSW-2 command
setting will be automatically set to default values (software DSW2 default setting: DSW 25 OFF (1-item), DSW 2-8 ON (Software DSW) and other DSW OFF).
GZ4e Series Operator Manual
Page 3-7
Section 3: Configuration and Operation
3.3 SOFTWARE DSW COMMAND (Cont’d)
3.3.2 DSW 3 Setting Command (SBPL command)
DSW 3 SETTING
Hex code
Default Value
ESC + DW3
ESC
DW3
Parameter
<1B>16
<44>16<57>16<33>16
,a,b,c,d,e,f,g,h
,0,0,0,0,0,0,0,0
FUNCTION
To set the DSW-3 settings by software command
FORMAT
<ESC> + DW3,a,b,c,d,e,f,g,h
PARAMETER
a
b
c
d
e
f
g
h
[DSW 3-1]
[DSW 3-2]
[DSW 3-3]
[DSW 3-4]
[DSW 3-5]
[DSW 3-6]
[DSW 3-7]
[DSW 3-8]
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
[Operation Mode]
[Pitch Sensor Used / Not Used]
[Backfeed Enabled / Disabled]
[Print Signal Disabled / Enabled]
[External Signal Type]
[Repeat Print Signal Disabled / Enabled]
EXAMPLE
<ESC>A
<ESC>DW3,0,0,0,0,1,0,0,0
<ESC>Z
Above code snippets will set the DSW 3-5 to ON and so, the print start signal (external trigger) is Enabled when the printer restarts.
SPECIAL NOTES
1 This command is valid only when DSW 2-8 is ON.
2 The parameters of this command cannot be omissible. The command will be ignored if
the parameters are missing or incorrect.
3 The LCD menu and DSW settings will become effective after the printer restarts.
4 Users can send this command to printer in Normal mode and Flash Download mode.
5 Selection from PRINTER TYPE LCD under Advanced Mode will change software DSW
3-1 & 3-2 accordingly.
6 Printer factory clear and default settings will not reset the software DSW 3 settings.
7 When hardware DSW 2-8 is switched to ON from OFF position, software DSW-3 command settings will be automatically set to default values (software DSW3 default setting:
DSW all OFF).
Page 3-8
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.3 SOFTWARE DIP SWITCH COMMAND (Cont’d)
3.3.3 DSW 2 Setting Command (SZPL command)
DSW 2 SETTING
Hex code
Default Value
~ESC + DS2
~
ESC
DS2
Parameter
<7E>16
<1B>16
<44>16<53>16<32>16
,a,b,c,d,e,f,g
,0,0,0,0,0,0,0
FUNCTION
To set the DSW-2 settings by software command
FORMAT
~ + <ESC> + DS2,a,b,c,d,e,f,g
PARAMETER
a
b
c
d
e
f
g
EXAMPLE
^XA
~ <ESC>DS2,0,1,0,0,0,0,0
^XZ
Above code snippets will set the DSW 2-2 to ON and so, the printer sensor type will be set
at I-Mark when the printer restarts.
SPECIAL NOTES
1 This command is valid only when DSW 2-8 is ON.
2 The parameters of this command cannot be omissible. The command will be ignored if
the parameters are missing or incorrect.
3 The LCD menu and DSW settings will become effective after the printer restarts.
4 Users can send this command to printer in Normal mode and Flash Download mode.
5 DSW 2-4 is always fixed at “OFF” regardless of input ‘d’ parameter.
Note: User can enter the Hex Dump Mode by using the ~<ESC>HX command and Factory Mode by using ~<ESC>ME command.
6 *DSW 2-5(1 item/ Multi-Job Receive Buffer) is not valid in this specification (SZPL emulation).
7 DSW 2-7 is always fixed at “OFF” regardless of input ‘g’ parameter.
Note: Non-standard Protocol is not supported in SZPL Emulation Firmware. This is valid
only for SATO SBPL commands.
8 The DSW settings will be fixed and maintained until the next ~<ESC>DS2 command is
sent.
9 DSW-2 software command settings will be maintained when printer factory clear and
default settings are performed.
10 This command cannot be used to set the DSW 2-8.
11 When hardware DSW 2-8 is switch to OFF, software DSW-2 command setting will be
automatically set to default values (software DSW2 default setting: DSW 2-5 OFF (1item), DSW 2-8 ON (Software DSW) and other DSW OFF).
GZ4e Series Operator Manual
[DSW 2-1]
[DIW 2-2]
[DSW 2-3]
[DSW 2-4]
[DSW 2-5]
[DSW 2-6]
[DSW 2-7]
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF (fixed)
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF (fixed)
[Transfer / Direct]
[Gap / I-Mark]
[Head check Disable / Enable]
[Hex Dump Disable (fixed)]
[1-item / Multi-Buffer] *Not Valid
[Download Disable / Enable]
[Standard Protocol Mode (fixed)]
Page 3-9
Section 3: Configuration and Operation
3.3 SOFTWARE DIP SWITCH COMMAND (Cont’d)
3.3.4 DSW 3 Setting Command (SZPL command)
DSW 3 SETTING
Hex code
Default Value
~ESC + DS3
~
ESC
DS3
Parameter
<7E>16
<1B>16
<44>16<53>16<33>16
,a,b,c,d,e,f,g,h
,0,0,0,0,0,0,0,0
FUNCTION
To set the DSW-3 settings by software command
FORMAT
~ + <ESC> + DS3,a,b,c,d,e,f,g,h
PARAMETER
a
b
c
d
e
f
g
h
[DSW 3-1]
[DSW 3-2]
[DSW 3-3]
[DSW 3-4]
[DSW 3-5]
[DSW 3-6]
[DSW 3-7]
[DSW 3-8]
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
= 0 : OFF / 1 : ON
[Operation Mode]
[Pitch Sensor Used / Not Used]
[Backfeed Enabled / Disabled]
[Print Signal Disabled / Enabled]
[External Signal Type]
[Repeat Print Signal Disabled / Enabled]
EXAMPLE
^XA
~ <ESC>DS3,0,0,0,0,1,0,0,0
^XZ
Above code snippets will set the DSW 3-5 to ON and so, the print start signal (external trigger) is Enabled when the printer restarts.
SPECIAL NOTES
1 This command is valid only when DSW 2-8 is ON.
2 The parameters of this command cannot be omissible. The command will be ignored if
the parameters are missing or incorrect.
3 The LCD menu and DSW settings will become effective after the printer restarts.
4 Users can send this command to printer in Normal mode and Flash Download mode.
5 Selection from PRINTER TYPE LCD under Advanced Mode will change software DSW
3-1 & 3-2 accordingly.
6 The DSW settings will be fixed and maintained until the next ~<ESC>DS3 command is
sent.
7 DSW-3 software command settings will be maintained when printer factory clear and
default settings are performed.
8 When hardware DSW 2-8 is switch to OFF, software DSW-3 command settings will be
automatically set to default values (software DSW3 default setting: DSW all OFF).
Page 3-10
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.4 OPERATING MODES
This chapter provides an overview of the various configuration modes of the operation menu. All of the
configuration activities are performed via the use of the operator panel located on the printer’s face. However,
many settings may also be controlled via external software commands. In the case of conflict between
external software commands and internal software commands (control panel settings) the printer will always
use the last valid setting (the default is software commands).
If you load a label job that includes software settings and then enter a new setting via the operator panel, the
manually set values will be used by printer. If you set the values manually and then download a job with
software settings, the software settings will be used.
There are several modes of operation. To enter the desired mode, the button sequence combination listed
below must be performed.
POWER: OFF
Normal mode
Power on
ONLINE
QTY: 000000
[S]
Advanced mode
LINE + Power on
Service mode
FEED
ADVANCED MODE
Emulation mode
Counters mode
FEED
FEED
EMULATION MODE
SERVICE MODE
FEED
COUNTERS MODE
User Test Print mode
FEED + Power on
TEST PRINT MODE
CONFIGURATION
Download mode
DSW2-6 ON +
Power on
FLASH DOWNLOAD
READY
Default setting mode
LINE + FEED +
Power on
DEFAULT SETTING
YES
NO
HEX Dump
DSW2-4 ON +
Power on
ONLINE
QTY: 000000
[S]
Non Standard mode
DSW2-7 ON + LINE +
FEED + Power on
ALT. PROTOCOL
DEFAULT COMPLETE
Protocol Download mode
DSW2-7 ON +
LINE + Power on
USER DOWNLOAD
PRESS LINE KEY
Figure 3-1, Operating Mode
GZ4e Series Operator Manual
Page 3-11
Section 3: Configuration and Operation
3.5 NORMAL MODE
This mode allows configuration of printing features that are prone to change from job to job. These are some
of the most basic and common adjustments of all of the configuration modes.
Refer to the Menu Definition Tables in this chapter to provide an explanation of each menu screen.
POWER: ON
ONLINE
QTY: 000000
LINE
[S]
FEED
CANCEL PRINT JOB
YES
NO
Reprints
last label if
enabled.
LINE
NO
FEED
YES
FEED
All
print jobs
saved
All
print jobs
canceled
OFFLINE
XXXXXX
QTY: 000000
LINE
FEED
Feeds
one label if
DSW3-3 is
OFF.
LINE + FEED
USER TEST PRINT
YES
NO
PRINT DARKNESS
1 2 3 4 5
LINE
FEED
Scrolls
options
NO
FEED
PRINT SPEED
>>
2 3 4 5 6
PRINT DARKNESS
<< 7 8 9 10
Scrolls
options
LINE
YES
FEED
TO
TEST PRINT
MENU
LINE
FEED
PITCH OFFSET
+00MM
LINE
Selects
and
advances
Scrolls
options
FEED
‡7RGLVSOD\WKHSUHYLRXV
VFUHHQkeep pressing FEED
button and then press LINE
button.
Figure 3-2, Normal Mode
Page 3-12
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.5 NORMAL MODE (Cont’d)
NORMAL MODE (TABLE 3-1)
MENU
ONLINE
DESCRIPTION
[S]
QTY: XXXXXX
OFFLINE
XXXXXX
Displays the printer’s operational status. The ONLINE status is displayed on the top
line and the label quantity status is on the bottom. The message will be changed to
OFFLINE whenever the printer is switched offline by pressing the LINE button.
When a print job is received, the quantity line will indicate the number of labels to be
printed. As the label job prints, the display status indicates the quantity of labels
remaining to be printed.
Displays the printer’s operational status. The OFFLINE status is displayed on the
top line and the label quantity status is on the bottom. The message will be changed
to ONLINE whenever the printer is switched online by pressing the LINE button.
Permits the adjustment of print density. Higher print density equates to darker pint
images.
PRINT DARKNESS
1 2 3 4 5
Permits the printer’s printing speed to be established based on inches per second.
The print speed setting range differs by print resolution and print mode as follows.
GZ408e [8dots/mm]
Continuous/ Tear-off mode:
2, 3, 4, 5, 6, 7, 8, 9, 10 (inches per second)
PRINT SPEED
2 3 4 5 6
Cutter/ Dispenser mode:
>>
(50, 75, 100, 125, 150, 175, 200, 225, 250 mm/sec)
2, 3, 4, 5, 6 (inches per second)
(50, 75, 100, 125, 150 mm/sec)
GZ412e [12dots/mm]
PRINT SPEED
<< 7 8 9 10
Continuous/ Tear-off mode:
2, 3, 4, 5, 6, 7, 8 (inches per second)
Cutter/ Dispenser mode:
(50, 75, 100, 125, 150, 175, 200 mm/sec)
2, 3, 4, 5, 6 (inches per second)
(50, 75, 100, 125, 150 mm/sec)
The default setting is 4 (inches per second).
Select >> or << and then press FEED button to switch to the next screen for more
selections.
PITCH OFFSET
+00MM
The label pitch is the distance from the leading edge (the edge that comes out of the
printer first) of a label and the leading edge of the next label. Once the position has
been set, it can be fine adjusted using the PITCH potentiometer.
Positive (+) digit settings moves the leading edge forward and away from the print
head while a negative (-) setting moves the label’s leading edge incrementally back
into the mechanism.
CANCEL PRINT JOB
YES
NO
Print data that has previously been received, can be cleared. If YES is selected, the
print data will be deleted and then the printer will go offline. If the NO option is
selected, the printer will go offline without deleting data in buffer.
USER TEST PRINT
YES
NO
Provides the specific sequence of events required by the operator, the printer, and
the printer’s software for a test label to be printed.
Select YES to enter User Test Print menu while select NO will advance to Online
mode.
GZ4e Series Operator Manual
Page 3-13
Section 3: Configuration and Operation
3.6 ADVANCED MODE
The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these
adjustment settings have been made, they will not require additional address unless a new job is downloaded.
Use the buttons of the printer’s operator panel to select and enter the required options.
Refer to the Menu Definition Tables in this chapter to provide an explanation of each menu screen.
LINE + POWER
ADVANCED MODE
‡7RGLVSOD\WKHSUHYLRXV
VFUHHQkeep pressing FEED
button and then press LINE
button.
Toggles
Service
Mode
LINE
Display only when
DSW 2-8 is ON.
FEED
DARKNESS RANGE
A B
Scrolls
options
Scrolls
options
FEED
Scrolls
options
Scrolls
options
Scrolls
options
FEED
Display only
when RS232 is
selected.
Scrolls
options
FEED
Scrolls
options
DATA BIT SELECT
8BIT
7BIT
LINE
FEED
Selects
and
advances
Scrolls
options
NON
LINE
FEED
STOP BIT SELECT
1BIT
2BIT
IGNORE
YES
Scrolls
options
FEED
Selects
and
advances
LINE
No
FEED
LINE
IEE/USB
FEED
PARITY SELECT
EVEN
ODD
FEED
CALENDAR
YY / MM / DD HH : MM
Scrolls
options
LINE
RS232
FEED
LINE
LINE
Yes
FEED
USB
LINE
PRINT OFFSET
V: +XXXX H: +XXXX
SET CALENDAR
YES NO
FEED
INTERFACE TYPE
IEEE
RS232
AUTO ONLINE
YES NO
Only if
calendar is
installed
LINE
LINE
ZERO SLASH
YES
NO
Scrolls
options
PRINTER TYPE
DIS TEAR CUT CNT
Scrolls
options
CR/LF
NO
LINE
Scrolls
options
Display only when
DSW 2-3 is ON.
Scrolls
options
FEED
BAUD RATE SELECT
9600
19200
>>
BAUD RATE SELECT
<<
38400
57600
FEED
CHARACTER PITCH
PROP
FIXED
LINE
Scrolls
options
LINE
FEED
LINE
FEED
PROTOCOL SELECT
RD/BSY XON/OF
>>
PROTOCOL SELECT
<<
BICOM3 BICOM4
HEAD CHECK
NORMAL BARCODE
LINE
FEED
Scrolls
options
LINE
FEED
Figure 3-3, Advanced Mode
Page 3-14
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.6 ADVANCED MODE (Cont’d)
ADVANCED MODE (TABLE 3-2)
MENU
ADVANCED MODE
DARKNESS RANGE
A B
DESCRIPTION
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to
make basic printer operational adjustments. Typically, once these adjustments or
settings have been made, they will not require additional address unless a new job
is downloaded.
Allows the darkness (print density) selection of the printed image. Has two selection
options, A or B.
ZERO SLASH
YES
NO
This setting determines if zero is printed with a slash or with out a slash. This setting
can also be controlled via software commands. When YES is selected, the printer
internal fonts will have a slash through the center of the zero character.
AUTO ONLINE
YES
NO
The printer can be set to automatically go into the online mode when powered on.
Otherwise, the printer starts in the offline state and must be manually placed online
before it is ready to print.
PRINT OFFSET
V: +XXXX H: +XXXX
Print offset refers to the vertical and horizontal shifting of the entire print area
relative to the label and the print start position. The movement is incremental by
dots in the positive (+) or negative (-) direction. Positive and negative vertical
adjustment is toward and away from the print head respectively. Positive and
negative horizontal adjustment is to the left and right of the reference point
respectively. This setting changes the base reference point for all subsequent label
jobs. It’s effect is identical to the <ESC>A3 Base Reference point command.
SET CALENDAR
YES NO
The calendar is an optional feature that allows the date and time to be manually set
using the operator panel or through command codes. This screen will not be
displayed if the calendar chip (real-time clock) is not installed.
This menu allows the operator to choose if the calendar settings are to be altered.
CALENDAR
00 / 00 / 00 00:00
This menu screen allows the calendar settings to be altered. The calendar is divided
into five sets of two digits. The first two allows for the year to be set, followed by the
month, the day, the hour, then the minute.
The clock is in 24 hour format.
IGNORE
YES
CR/LF
NO
Determines whether the print data code requires deletion. Hexadecimal graphic
data will not be deleted. Select YES to delete all carriage return (CR) and line feed
(LF) commands in the data stream - including graphics and 2D codes.
CHARACTER PITCH
PROP
FIXED
This setting determines whether each character occupies a designated space
(fixed) regardless of the character’s width, or if the character’s space is
representative of its width (proportional).
Proportional is contemporarily preferred.
HEAD CHECK
NORMAL BARCODE
This selection tells the printer the type of head check to perform. You can specify
the print head checking to be performed unconditionally (Normal), or only when barcodes are being printed (Barcode).
This screen displays only when DSW 2-3 is set to ON.
GZ4e Series Operator Manual
Page 3-15
Section 3: Configuration and Operation
3.6 ADVANCED MODE (Cont’d)
ADVANCED MODE (TABLE 3-2)
MENU
DESCRIPTION
PRINTER TYPE
DIS TEAR CUT CNT
This selection determines which print mode (Dispenser mode/ Tear-off mode/ Cutter
mode/ Continuous mode) the printer use.
This screen displays only when DSW 2-8 is set to ON. The Print Type selection from
this LCD will affect and change on software DSW 3-1 and 3-2 accordingly.
INTERFACE TYPE
IEEE
RS232
Select the type of interface according to the connection to the host. Either IEEE,
RS232 or USB interface can be selected. If IEEE or USB is selected, the display will
return to the Advanced Mode. If RS232 is selected, the display will advance to the
Data Bit Select display.
If the LAN interface board is installed, this menu will not be displayed.
USB
Select the Data bit for serial interface. Sets the printer to receive either 7 or 8 bits of
data for each byte transmitted.8 bit is set as default.
DATA BIT SELECT
8BIT
7BIT
Select the type of Parity used for error detection in serial interface.
PARITY SELECT
EVEN
ODD
NON
Selects the number of stop bits to end each byte transmission.
STOP BIT SELECT
1BIT
2BIT
BAUD RATE SELECT
9600
19200
>>
Select the data rate (bps) for the RS232 port. Either 9600, 19200, 38400 or 57600
can be selected. 9600bps is set as default.
Select >> or << and then press FEED button to switch to the next screen for more
selections.
BAUD RATE SELECT
<<
38400
57600
PROTOCOL SELECT
RD/BSY XON/OF
>>
Selects the flow control and status reporting protocols for serial interface.The
selections are RD/BSY, XON/OF, BICOM3 or BICOM4. RD/BSY is set as default.
Select >> or << and then press FEED button to switch to the next screen for more
selections.
PROTOCOL SELECT
<<
BICOM3 BICOM4
Page 3-16
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.7 SERVICE MODE
Allows programming of various dimensional settings, sensor thresholds, and display the DIP switch settings.
Use the buttons of the operator panel to select and enter the required options.
Refer to the Menu Definition Tables in this chapter to provide an explanation of each menu screen.
‡7RGLVSOD\WKHSUHYLRXV
VFUHHQkeep pressing FEED
button and then press LINE
button.
LINE + POWER
PRIORITY SETTING
COMMAND LCD
ADVANCED MODE
LINE
FEED
Toggles
Service
Mode
LINE
IGNORE
YES
SERVICE MODE
Toggles
Counters
Mode
LINE
Display only when
Multi-item is selected
for IEEEE, or Status 4 is
selected for USB/
LAN/RS232C.
CAN/DLE
NO
FEED
[ X.XV ]
[ X.XV ]
IEEE1284
ACK SIGNAL
LINE
00.5
LINE
AUTO ONLINE FEED
YES
NO
LINE
FEED
LINE
FEED
LINE
FEED
____-__12345678
LINE/FEED
EXT PIN9 SELECT
MODE1
MODE2
ONLINE
DISABLE
FEED
KEY
ENABLE
LINE
FEED
Scrolls
options
HEXDUMP
YES
EURO CODE
Display only when
DIPSW 2-8 is ON.
FEED
NO
FEED
________
12345678
LINE/FEED
RESET
NO
SOFT
YES
DIPSW
YES
FEED
NO
FEED
Scrolls
options
Scrolls
options
LINE
Scrolls
options
MODE
NO
LINE
D5
Scrolls
options
YES
FEED
Scrolls
options
LINE
FEED
VIEW DIPSW-3
NO
YES
ON/OFF
FEED
LINE
FEED
Scrolls
options
BACKFEED SPEED
NORMAL FAST
LINE
FORWARD / BACKFEED
DISTANCE DEFAULT
Scrolls
options
ON/OFF
LINE
LINE
Scrolls
options
Scrolls
options
BACKFEED MOTION
AFTER
BEFORE
FEED
REPRINT W/FEED
YES
NO
Scrolls
options
NO
FEED
YES
FEED
FEED
FEED ON ERROR
YES
NO
Scrolls
options
Display only when
1-item is selected
for IEEEE.
Display only when
Status 3 is selected
for RS232C.
RIBBON NEAR END
ENABLE DISABLE
LINE
Scrolls
options
Scrolls
options
Scrolls
options
FEED
FEED
Scrolls
options
VIEW DIPSW-2
NO
YES
LINE
FEED
LINE
GAP
INPUT
Scrolls
options
Scrolls
options
SOFT
DIPSW
RESET
COMPLETED
LINE
FEED
LINE/FEED
Figure 3-4, Service Mode
GZ4e Series Operator Manual
Page 3-17
Section 3: Configuration and Operation
3.7 SERVICE MODE (Cont’d)
SERVICE MODE (TABLE 3-3)
MENU
SERVICE MODE
GAP
INPUT
[ X.XV ]
[ X.XV ]
EYE
INPUT
[ X.XV ]
[ X.XV ]
DESCRIPTION
The Service Mode allows the programming of various dimensional settings, sensor
thresholds, and language options.
When setting the sensor threshold, the voltage shown on the top line is the
measurement using media placed over the sensor. The lower line displays the value
set for the threshold.
Please refer to the detail procedure in the Section 3.7.1 To set the Input threshold
voltage level for Gap sensor or Section 3.7.2 To set the Input threshold voltage
level for I-Mark sensor for setting the threshold level.
DSW2-2 determines which sensor will be enabled for use. GAP will displayed on
the screen when Gap sensor is enabled, EYE will displayed when I-Mark sensor is
enabled.
AUTO ONLINE FEED
YES
NO
Allows it to be determined if the printer will feed a label when it is placed online to
ensure proper media placement for printing.
Allows it to be determined if the printer will feed a label when an error condition is
cleared.
FEED ON ERROR
YES
NO
Allows it to be determined if the printer will print the last label in memory when the
FEED button is pressed in the normal, online mode.
REPRINT W/FEED
YES
NO
FORWARD / BACKFEED
DISTANCE DEFAULT
FORWARD / BACKFEED
DISTANCE
XXXMM
Allows the selection of whether to accept the default setting or to set the backfeed
distance other than the default setting.
This display will only appear when Backfeed is enabled (DSW 3-4 = OFF).
Allows the backfeed distance to be set. If using thermal transfer for printing, set the
feed distance less than 30mm to avoid detection of the ribbon end by accident.
The maximum backfeed distance is 255mm.
EXT PIN9 SELECET
MODE1
MODE2
Allows selection of the conditions that regulates Pin-9 of the EXT connector.
MODE1 enables Pin-9 when the printer goes online and a print quantity is
displayed. MODE2 enables Pin-9 when the printer goes online without
consideration of print quantity.
EURO CODE
Allows the hexadecimal value to be specified for the character replaced with the
Euro Character. Euro Code functionality is not available in SZPL emulation.
The default is D5 Hex.
D5
Page 3-18
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.7 SERVICE MODE (Cont’d)
SERVICE MODE (TABLE 3-3)
MENU
DESCRIPTION
Allows the selection of which type of operator programming will take priority
precedence. By selecting the COMMAND option, downloaded command codes will
be recognized by the printer as most important where conflicting data exists.
Selecting LCD, places programming through the operator panel as taking
precedence.
PRIORITY SETTING
COMMAND LCD
This menu screen allows user to choose to ignore CAN (18H) and DLE (10H)
commands used in the bi-directional communications.
IGNORE CAN/DLE
YES
NO
This menu screen allows the pulse width to be set if single-item buffer has been
chosen. If single-item buffer has not been chosen, this setting will not have effect.
IEEE1284
ACK SIGNAL
XX.X
To set the printer to automatically notify when ribbon is nearly end.
RIBBON NEAR END
ENABLE DISABLE
BACKFEED MOTION
AFTER
BEFORE
Allows the selection of the speed of the backfeed movement. Two setting options
are available, Normal or Fast. FAST is set as default.
BACKFEED SPEED
NORMAL FAST
ONLINE
DISABLE
KEY
ENABLE
FEED
Allows of the backfeed movement to be applied before print out or after print out.
Two setting options are available.
Select the Online FEED button as Enable or Disable.
If Enable is selected, pressing FEED button will feed a label when printer is in online
mode.
Change printer communication mode to Hex Dump.
HEXDUMP MODE
YES
NO
To view the software DSW-2 setting.
VIEW DIPSW-2
NO
YES
ON/OFF
-_____12345678
Is an informational screen that provides the Software DIP switch setting. The “–”
mark on top position shows DSW ON, while the “_” mark on the lower position
shows DSW OFF.
GZ4e Series Operator Manual
Page 3-19
Section 3: Configuration and Operation
3.7 SERVICE MODE (Cont’d)
SERVICE MODE (TABLE 3-3)
MENU
DESCRIPTION
To view the software DSW-3 setting.
VIEW DIPSW-3
NO
YES
RESET
NO
SOFT
YES
DIPSW
Allows the determination of whether or not to reset the software DSW-2 and DSW-3
setting.
Is an informational screen only and confirms that reset activity is complete.
SOFT
DIPSW
RESET
COMPLETED
3.7.1 To set the Input threshold voltage level for Gap sensor
This procedure allows you to manually set the threshold voltage level of the Gap sensor, between the
maximum and minimum light levels. The input threshold sets the minimum acceptable voltage level based on
overall sensor voltage levels. Once the overall sensor thresholds have been established, the input voltage
may be set.
NOTE: The input threshold is an average of the low and high voltages.
1. When SERVICE MODE appears on the LCD, press the FEED button.
NOTE: The next menu screen should display the sensor type selected and its
relative threshold levels.
2. Ensure the correct sensor is selected. GAP should be displayed on the screen.
GAP
INPUT
[ X.XV ]
[ X.XV ]
GAP sensor threshold
INPUT threshold
Figure 3-5, GAP sensor threshold display
3. If GAP is not display, change the sensor type by altering DIP switch DSW2-2 (either software or hardware
DIP switch depending on DSW 2-8 setting).
4. Physically position the media’s liner (backing paper, portion without the label) so that its rests over the Gap
sensor. To stabilize the sensor level, make sure the print head assembly is latched and the media is
threaded correctly after setting the media.
5. Record the voltage shown on the top line of the LCD panel. The voltage ranges measured should be 0.5 V
or less. This is the low voltage value.
6. Physically re-position media (label and liner combined) so that its rests over the Gap sensor.
Page 3-20
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.7 SERVICE MODE (Cont’d)
7. Observe the threshold level displayed on the top line of LCD and the reading should be increased more
than 1.0 V to the last reading. This is the high voltage value.
The voltage ranges measured should be within the following range:
Liner without label = 0.5V or less
Label and liner ≥ 1.0V + the low value (Liner without label)
If the measured values are outside this range, you may have trouble in finding a value that will work properly under all conditions. If this is the case, a higher quality label may be needed to get adequate performance.
8. Calculate the input threshold voltage using the formula.
(High Voltage Level + Low Voltage Level) x 0.5 = INPUT threshold voltage value
9. To set the input threshold, press the LINE button repeatedly until the calculated values displayed. The
maximum voltage can be set is 3.3 V.
If a value of 0.0 V is set, the printer will automatically set the level each time the printer is powered on with
labels loaded or the print head is closed.
10.Once the setting is correct, pressing the FEED button will accept the setting and advance to the AUTO
ONLINE FEED display.
3.7.2 To set the Input threshold voltage level for I-Mark sensor
This procedure allows you to manually set the threshold voltage level of the I-Mark sensor, between the
maximum and minimum light levels. The input threshold sets the minimum acceptable voltage level based on
overall sensor voltage levels. Once the overall sensor thresholds have been established, the input voltage
may be set.
NOTE: The input threshold is an average of the low and high voltages.
1. When SERVICE MODE appears on the LCD, press the FEED button.
NOTE: The next menu screen should display the sensor type selected and its
relative threshold levels.
2. Ensure the correct sensor is selected. EYE should be displayed on the screen.
EYE
INPUT
[ X.XV ]
[ X.XV ]
I-Mark sensor threshold
INPUT threshold
Figure 3-6, I-Mark sensor threshold display
3. If EYE is not display, change the sensor type by altering DIP switch DSW2-2 (either software or hardware
DIP switch depending on DSW 2-8 setting).
4. Physically position the media (portion without the I-Mark) so that its rests over the I-Mark sensor. To stabilize the sensor level, make sure the print head assembly is latched and the media is threaded correctly
after setting the media.
5. Record the voltage shown on the top line of the LCD panel. The voltage ranges measured should be
between 0.3 and 0.7 V. This is the low voltage value.
6. Physically re-position the media so that the I-Mark is oriented over the sensor directly.
GZ4e Series Operator Manual
Page 3-21
Section 3: Configuration and Operation
3.7 SERVICE MODE (Cont’d)
7. Observe the threshold level displayed on the LCD and the reading should has increased more than 1.2 V
to the last reading.
The voltage ranges measured should be within the following range:
Media only= 0.3 to 0.7 V
I-Mark ≥ 1.2V + the low value
Calculate the input threshold voltage using the formula.
(High Voltage Level + Low Voltage Level) x 0.5 = INPUT threshold voltage value
If the measured values are outside this range, you may have trouble in finding a value that will work properly under all conditions. If this is the case, a higher quality label may be needed to get adequate performance.
8. To set the input threshold, press the LINE button repeatedly until the calculated values displayed. The
maximum voltage can be set is 3.3 V.
If a value of 0.0 V is set, the printer will automatically set the level each time the printer is powered on with
labels loaded or the print head is closed.
9. Once the setting is correct, pressing the FEED button will accept the setting and advance to the AUTO
ONLINE FEED display.
Page 3-22
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.8 COUNTER MODE
The printer has integrated counters to measure the accumulative activity of some features. The unit of
measure is based on linear meters and includes a print head counter and a life counter. The head counter
records the length of the media that has been printed since the print head was installed and should be reset
each time the print head is replaced.
The life counter measures the total length of media the printer has printed. This counter would only be reset in
case of circuitry replacement. The printer’s Counter Mode allows the operator to view the accumulated
measurement and also allows the print head counter to be reset to zero.
Use the buttons of the printer’s operator panel to select and enter the required options. Refer to the Menu
Definition Tables in this chapter to provide an explanation of each menu screen.
LINE + POWER
ADVANCED MODE
Toggles
Servivce
Mode
LINE
SERVICE MODE
Counter
Counter
Mode
LINE
COUNTERS MODE
Toggles
Emulation
Mode
LINE
FEED
COUNTERS
HD DSP CUT LIFE
Scrolls
options
HD
FEED
CUT
FEED
DSP
FEED
HEAD COUNTER
X.XM
DISPENSE COUNTER
X.XM
FEED
X.XM
FEED
FEED
CUT COUNT CLEAR
YES
NO
LINE
FEED
LIFE COUNTER
X
DSP COUNT CLEAR
YES
NO
LINE
LIFE
FEED
CUT COUNTER
FEED
HEAD COUNT CLEAR
YES
NO
Scrolls
options
LINE
LINE
FEED
FEED
Figure 3-7, Counters Mode
GZ4e Series Operator Manual
Page 3-23
Section 3: Configuration and Operation
3.8 COUNTER MODE (Cont’d)
COUNTERS MODE (TABLE 3-4)
MENU
COUNTERS MODE
COUNTERS
HD DSP CUT LIFE
HEAD COUNTER
XX.XM
DISPENSE COUNTER
XX.XM
DESCRIPTION
Is the first menu screen of the Counters Mode. The Counters Mode allows the
printers various internal counters to be reset to zero or to view count in meters
printed thus far.
Allows the selection of which counter to be viewed and to reset.
HD: Head counter
DSP: Dispense counter
CUT: Cutter counter
LIFE: Life counter
Is an informational screen that provides the printed length of media using the
existing print head.
The head counter should be reset each time the print head is replaced.
Is an informational screen that provides the dispense cycles of media since
dispenser installation or use.
Is an informational screen that provides the cut cycles of media since cutter
installation or use.
CUT COUNTER
X
Is an informational screen that provides the printed the length of media since printer
setup.
LIFE COUNTER
XX.XM
Allows the determination of whether or not to reset the print head counter to zero.
HEAD COUNT CLEAR
YES
NO
Allows the determination of whether or not to reset the dispenser counter to zero.
DSP COUNT CLEAR
YES
NO
Allows the determination of whether or not to reset the cutter counter to zero.
CUT COUNT CLEAR
YES
NO
Page 3-24
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.9 EMULATION MODE
The emulation mode was to create a similar LCD menu options as compared to the targeted printer, providing
similar functionality for the end users. Use the buttons of the printer’s operator panel to select and enter the
required options. Refer to the Menu Definition Tables in this chapter to provide an explanation of each menu
screen.
LINE + POWER
ADVANCED MODE
Toggles
Service
Mode
Scrolls
options
LINE
SIZE MODE
CMD
AUTO
SENSOR TYPE
N B G
LINE
FEED
LCD
LINE
Scrolls
options
LINE
Scrolls
options
LINE
Scrolls
options
LINE
Scrolls
options
LINE
Scrolls
options
LINE
Scrolls
options
FEED
SERVICE MODE
CONTROL HEADER
CHAR
126
LABEL TYPE
D T
Toggles
Counters
Mode
LINE
Scrolls
options
LINE
FEED
FEED
COUNTERS MODE
Toggles
Emulation
Mode
LABEL SIZE
WIDTH
LINE
Scrolls
options
EMULATION MODE
Toggles
Advanced
Mode
LINE
Scrolls
options
EMULATION SELECT
AUTO
MANUAL
Scrolls
options
MANUAL
FEED
Scrolls
options
Scrolls
options
FEED
Scrolls
options
LINE
FEED
EXTRA STORAGE
SRAM
ROM
0000
LINE
FEED
FEED
LOWEST BAUDRATE
9600BPS
1200BPS
LINE
LINE
FEED
FEED
Scrolls
options
NETWORK ID
ID
000
LINE
FEED
TEAR OFFSET
V : +000
LINE
Selects
and
Advanced
FEED
AUTO
Scrolls
options
Scrolls
options
FEED
DIPSW SETTING
NO
YES
15
PROTOCOL
N A Z
SZPL
FEED
Scrolls
options
SIZE MODE
CMD
DELIMIT CHAR
CHAR
044
1424
LINE
SATO
FEED
FEED
LINE
HEAD CHECK
LABEL
EMULATION SELECT
SZPL
SATO
Scrolls
options
FEED
PRINT MODE
MODE
LINE
AUTO
FEED
LINE
LABEL SIZE
HEIGHT
FEED
COMMAND HEADER
CHAR
094
0832
LINE
FEED
COMM DIAG
OFF
ON
Scrolls
options
LINE
FEED
FEED
‡7RGLVSOD\WKHSUHYLRXV
VFUHHQkeep pressing FEED
button and then press LINE
button.
‡7RLQFUHDVHWKHYDOXHpress
LINE button.
‡7RGHFUHDVHWKHYDOXH keep
pressing LINE button and
then press FEED button.
Figure 3-7, Emulation Mode
GZ4e Series Operator Manual
Page 3-25
Section 3: Configuration and Operation
3.9 EMULATION MODE (Cont’d)
EMULATION MODE (TABLE 3-5)
MENU
EMULATION MODE
EMULATION SELECT
AUTO
MANUAL
EMULATION SELECT
SZPL
SATO
SIZE MODE
CMD
AUTO
DESCRIPTION
Is the first menu screen of the Emulation Mode. The emulation mode was to create
similar LCD menu options of the emulated printer, providing similar functionality for
the end users.
Allows the selection of the Emulation mode, Auto or Manual. Default setting is
Manual.
Allows the selection between SZPL emulation or SATO. Default setting is SATO.
Note: When changing SZPL emulation mode to SATO mode, execute DEFAULT
SETTING before starting the operation, and vice versa.
Allows the selection of size mode for SATO, CMD (command) or AUTO.
If AUTO is selected, the EMULATION SELECT mode will automatically change from
MANUAL to AUTO.
Default setting is CMD.
Allows the Tear Offset Position to be set. The range of setting is -999 to +999.
TEAR OFFSET
V : +000
SENSOR TYPE
N B G
Allows the selection of the Media Sensor type.
N: No sensor
B: I-Mark
G: Gap sensor
The default setting follows DSW 2-2 setting.
LABEL TYPE
D T
Allows the selection of the Label type.
D: Direct Thermal
T: Thermal Transfer
The default setting follows DSW 2-1 setting.
LABEL SIZE
WIDTH
Allows to set the label width. The default value is set as 832 dots. (GZ412e:1248
dots)
The range of label width setting is 0000 to 0896 dots and changes with increments
of 8 dots. (GZ412e: 12 dots)
LABEL SIZE
HEIGHT
Page 3-26
0832
1424
Allows to set the label height. The default value is set as 1424 dots. (GZ412e:2136
dots)
The range of label height setting is 0000 to 9992 dots and changes with increments
of 8 dots. (GZ412e: 12 dots)
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.9 EMULATION MODE (Cont’d)
EMULATION MODE (TABLE 3-5)
MENU
DESCRIPTION
Allows to set the Print mode with combination of Operation mode, Pitch sensor and
Backfeed functions. The Print mode setting range from 00 to 15 as shown in the
table below. The default setting follows the DSW-3 setting.
Mode
PRINT MODE
MODE
HEAD CHECK
LABEL
15
3-2
3-3
3-4
Motion mode
Pitch Sensor
Backfeed
0
ON
ON
ON
ON
Dispenser
Not valid
1
OFF
ON
ON
ON
Tear off
Not valid
Not valid
2
ON
OFF
ON
ON
Cut
Not valid
Not valid
3
OFF
OFF
ON
ON
Continuous
Not valid
Not valid
4
ON
ON
OFF
ON
Dispenser
Valid
Not valid
5
OFF
ON
OFF
ON
Tear off
Valid
Not valid
6
ON
OFF
OFF
ON
Cut
Valid
Not valid
7
OFF
OFF
OFF
ON
Continuous
Valid
Not valid
8
ON
ON
ON
OFF
Dispenser
Not valid
Valid
9
OFF
ON
ON
OFF
Tear off
Not valid
Valid
10
ON
OFF
ON
OFF
Cut
Not valid
Valid
11
OFF
OFF
ON
OFF
Continuous
Not valid
Valid
12
ON
ON
OFF
OFF
Dispenser
Valid
Valid
13
OFF
ON
OFF
OFF
Tear off
Valid
Valid
14
ON
OFF
OFF
OFF
Cut
Valid
Valid
15
OFF
OFF
OFF
OFF
Continuous
Valid
Valid
Not valid
Allows to set the Head Check. The range of setting is 0000 to +9999.
The default value is set as 0000 (Disable).
0000
Allows to set the SZPL Communication Protocol.
N: None
A: ACK
Z: SZPL
The default setting is (N)one.
PROTOCOL
N A Z
NETWORK ID
ID
3-1
Allows to set the RS-485 Network ID. The range of setting is 000 to 999. The default
value is set as 000 (Unused)
000
Allows the activation of the Communication Diagnostics (Hex Dump Mode) for
troubleshooting. The default setting is OFF.
COMM DIAG
OFF
ON
Note: Communication Diagnostics is only valid when DSW 2-4 is set to OFF.
SIZE MODE
CMD
AUTO
LCD
Allows the determination on the source for information of the label size.
CMD: Command
AUTO: When AUTO is selected, the printer will automatically feed 2 blank labels
during power on stage to calibrate correct label size.
LCD: LCD setting
GZ4e Series Operator Manual
Page 3-27
Section 3: Configuration and Operation
3.9 EMULATION MODE (Cont’d)
EMULATION MODE (TABLE 3-5)
MENU
CONTROL HEADER
CHAR
126
COMMAND HEADER
CHAR
094
DELIMIT CHAR
CHAR
044
DIPSW SETTING
NO
YES
EXTRA STORAGE
SRAM
ROM
LOWEST BAUDRATE
9600BPS
1200BPS
Page 3-28
DESCRIPTION
Allows to set the Control Header Character, ranging from 000(00H) to 255(FFH).
The default value is 126(7EH).
Allows to set the Command Header Character, ranging from 000(00H) to 255(FFH).
The default value is 094(5EH).
Allows to set the Delimit Character, ranging from 000(00H) to 255(FFH). The default
value is 044(2CH).
Allows to determine the setting of items based on DSW setting or on the LCD
setting in the Emulation menu. The default setting is YES.
NO: EEPROM, the printer will be overridden by corresponding LCD items in
Emulation menu.
YES: Printer, the items are based on the setting of the DSW set in printer.
The items mentioned above are the Sensor type, Label type and the Print mode.
Allows the selection of the Extra Storage. SRAM or ROM is available. The default
setting is SRAM.
Allows the setting of the Lowest Baudrate for serial communication.
9600 bps or 1200bps can be selected. 9600 bps is set as default.
The lowest baud rate setting becomes valid only when the RS232 interface baud
rate set to 9600 through LCD in Advance mode menu.
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.10 TEST PRINT MODE
Provides the specific sequence of events required by the operator, the printer, and the printer’s software for a
test label to be printed. Test labels are designed to identify failures in configuration, adjustments problems,
and mechanical defects.
Use the buttons of the printer’s operator panel to select and enter the required options. Refer to the Menu
Definition Tables in this chapter to provide an explanation of each menu screen.
FEED + POWER
TEST PRINT MODE
CONFIGURATION
BARCODE
HEADCHECK
FACTORY
Scrolls
options
LINE
Configuration
Barcode
Headcheck
FEED
TEST PRINT SIZE
XXCM
Scrolls
options
Factory
FEED
PRINT SIZE
SMALL LARGE
LINE
Scrolls
options
LINE
FEED
Test
printing
begins
PRESS FEED KEY
TO STOP PRINTING
USER TEST PRINT
YES
NO
FEED
NO
FEED
PRINT CONTINUE
YES
NO
Scrolls
options
Scrolls
options
LINE
Test
printing
stops
YES
FEED
ONLINE MODE
[S]
QTY: XXXXXX
LINE
YES
FEED
NO
FEED
Figure 3-8, Test Print Mode
GZ4e Series Operator Manual
Page 3-29
Section 3: Configuration and Operation
3.10 TEST PRINT MODE (Cont’d)
TEST PRINT MODE (TABLE 3-6)
MENU
DESCRIPTION
TEST PRINT MODE
CONFIGURATION
BARCODE
HEADCHECK
FACTORY
Is the initial screen of the Test Print Mode.
• CONFIGURATION: The printer’s configuration settings.
• BARCODE: The printer’s installed barcodes.
• HEAD CHECK: A pattern to check print head elements.
• FACTORY: A factory test label will be printed.
This menu screen only appears if CONFIGURATION, BARCODE, or HEAD CHECK
was chosen in the previous menu. The increments of measure is 1cm.
TEST PRINT SIZE
XXCM
For factory test prints, this screen appears instead of the previous screen for setting
print size.
Large (10cm) and small (4cm) are the only two options.
PRINT SIZE
SMALL LARGE
Is a directional screen prompting action on how to terminate print activity. Press
FEED button to stop printing and press again to resume printing.
PRESS FEED KEY
TO STOP PRINTING
A confirmation screen to stop test printing or to continue the label test printing.
If YES is selected, the printer will goes back to TEST PRINT MODE selection menu.
If NO is selected, the test print mode will stop and proceed to Online mode.
PRINT CONTINUE
YES
NO
USER TEST PRINT
YES
NO
ONLINE
[S]
QTY: XXXXXX
Page 3-30
Provides the specific sequence of events required by the operator, the printer, and
the printer’s software for a test label to be printed.
Select YES to enter User Test Print menu while select NO will advance to Online
mode.
Displays the printer’s operational status. The ONLINE status is displayed on the top
line and the label quantity status is on the bottom.
Ready for print job.
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.11 FLASH MEMORY DOWNLOAD MODE
This download feature allows the operator to download data (firmware, font/logo, True type font), from the
host computer and write in the Flash ROM memory. Use the printer’s operator panel to select and enter the
required options.
Figure 3-9 provides the general sequence of downloading data. For more details in downloading specific data,
please refer to SATO authorized technical personnel.
Refer to the Menu Definition Tables in this chapter to provide an explanation of each menu screen.
CAUTION:
• Downloading firmware will re-initialize all the previous settings (Normal MODE,
ADVANCED MODE). Write down its setting details or keep a copy of FACTORY TEST
PRINT for your information in case you wish to maintain the same settings in the future.
•
Do not turn the power on/off while downloading. This may damage the CONT board
(main PCB).
Send command
(ESC+DW2/~ESC+DS2) to
configure DSW2-6 to ON
+ POWER on
FLASH DOWNLOAD
READY
Send data from host.
Printer
begins
receiving
data
PROGRAM DOWNLOAD
START > > >
END
Download
completed
DOWNLOAD COMPLETE
PRESS FEED KEY
NO
Send command
(ESC+DW2/~ESC+DS2) to
configure DSW2-6 to OFF
+ POWER off the printer.
More data to
download?
YES
FEED
Figure 3-9, Flash Memory Download Mode
GZ4e Series Operator Manual
Page 3-31
Section 3: Configuration and Operation
3.11 FLASH MEMORY DOWNLOAD MODE (Cont’d)
FLASH DOWNLOAD MODE (TABLE 3-7)
MENU
FLASH DOWNLOAD
READY
DESCRIPTION
Is an informational screen only and confirms that the printer is ready to receive the
data.
Provides download status that the data is being received and its progression.
PROGRAM DOWNLOAD
START > > >
END
DOWNLOAD COMPLETE
PRESS FEED KEY
Page 3-32
This menu screen appears when all of the data has been received and the process
is complete.
Also prompts the operator on how to proceed.
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.12 DEFAULT SETTING MODE
The Default Settings Mode allows the operator to return the printer to the configuration state as received from
the factory. Use the printer’s buttons to select and enter the required options.
Refer to the Menu Definition Tables in this chapter to provide an explanation of each menu screen.
LINE + FEED + POWER
DEFAULT SETTING
YES NO
Scrolls
options
LINE
Yes
FEED
No
FEED
No action,
no change
Printer
returned to
default
settings
DEFAULT SETTING
COMPLETED
Power printer off
and then on again
to exit.
Figure 3-10, Default Setting Mode
DEFAULT SETTING MODE (TABLE 3-8)
MENU
DEFAULT SETTING
YES
NO
DESCRIPTION
Is the first menu screen of the printer’s Default Setting Mode. The Default Setting
Mode allows the printer to be reset to the programmed condition as received from
the factory.
The selection of YES confirms the operator wants to proceed and the selection of
NO allows for exit without default reset. If YES is selected, resetting will immediately
begin.
Reboot the printer to return to normal operation.
Is an informational screen only indicating that reset activity is complete.
DEFAULT SETTING
COMPLETED
GZ4e Series Operator Manual
Page 3-33
Section 3: Configuration and Operation
3.13 HEX DUMP MODE
The contents of the print buffer and the contents received before it may be examined through the use of the
Hex Dump Mode. Each line of the printed data is enumerated in the first column, the second column contains
the data in hexadecimal format, and the right column contains the same data in ASCII format.
This feature is valid only for SBPL specification.
Send ESC+HX command or
Send ESC+DW2 command to
configure DWS2-4 to ON
+ Power On
ONLINE
[S]
QTY: XXXXXX
Printer
receives
data
Printer
begins
Hex Dump
printing
Power printer off ,
to exit
Figure 3-11, Hex Dump Mode
3.14 NON STANDARD MODE
Allows non-standard protocol code to be returned to the default value. The default value is: STX (7BH), ETX
(7DH), ESC (5EH), ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H).
This feature is valid only for SBPL specification.
Send ESC+DW2 command to
configure DWS2-7 to ON
+ LINE + FEED + POWER On
ALT. PROTOCOL
DEFAULT COMPLETE
Protocol
code is
initialized
Power printer off ,
to exit
Figure 3-12, Protocol Initialization Mode
Page 3-34
GZ4e Series Operator Manual
Section 3: Configuration and Operation
3.15 PROTOCOL DOWNLOAD MODE
Allows the operator to download user specific data from a host system. Use the buttons of the printer’s
operator panel to select and enter the required options.
This feature is valid only for SBPL specification.
Refer to the Menu Definition Tables in this chapter to provide an explanation of each menu screen.
Send ESC+DW2 command to
configure DWS2-7 to ON
+ LINE + POWER On
USER DOWNLOAD
PRESS LINE KEY
LINE
FEED
No action,
no change
USER DOWNLOAD
WAITING
Send
download data
Printer
Receives
data
Power printer off,
to exit
Figure 3-13, User Download Mode
USER DOWNLOAD MODE (TABLE 3-9)
MENU
USER DOWNLOAD
PRESS LINE KEY
USER DOWNLOAD
WAITING
DESCRIPTION
Is the first menu screen of the User Download Mode and provides a prompt to
proceed. Pressing the LINE button will place the printer in a condition waiting for the
data to be received.
Confirms the printer is on standby for receiving user download data. The
downloaded data received from the host shall be written in the main ROM. Entry is
not required.
GZ4e Series Operator Manual
Page 3-35
Section 3: Configuration and Operation
This page is intentionally left blank.
Page 3-36
GZ4e Series Operator Manual
Section 4: Cleaning and Maintence
CLEANING AND MAINTENANCE
This section provides information on user maintenance for the GZ4e series printer.
The following information is covered here:
• 4.1 Cleaning The Print Head, Platen and Rollers
• 4.2 How To Clean The Printer (Cleaning Kit)
• 4.3 How To Clean The Printer (Cleaning Sheet)
• 4.4 Replacement Procedures
• 4.5 Adjusting Print Quality
•
•
•
•
•
Caution
When cleaning the print head, bear in mind that the print head and its surroundings may be hot.
Wait until the printer cools down before proceeding to clean the printer.
Be sure to turn off the power before cleaning.
The suggested cleaning schedules here are just guidelines. If necessary, clean as appropriate,
depending on the degree of contamination.
Use a cleaning pen, cotton swab or cotton cloth, from an approved cleaning kit, to clean the
printer units.
Use only soft, lint-free materials for cleaning. Avoid using hard objects for the cleaning process,
as they will damage the components.
GZ4e Series Operator Manual
Page 4-1
Section 4: Cleaning and Maintence
4.1 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS
The print head not only generates printouts of barcodes, but also graphics and text. To produce optimal
printing, it must be kept clean in spite of the dirt and adhesive that constantly accumulates on its print surface.
Furthermore, dirt can accumulate along the label path, affecting parts like sensors and guides, and reducing
their performance.
Therefore, it is important to clean these important components periodically. The printer cleaning kit and
cleaning sheets can be purchased from your authorized SATO representative.
When to clean with a cleaning kit
 For the printer head, platen roller, paper sensor, and media guide: clean after using up every other roll of
media.
 For other parts: clean after finishing every six rolls of media.
When to clean with the cleaning sheet
 For print head: clean after using every six rolls of media, or when you find any burned glaze on the surface
of the print head.
4.2 HOW TO CLEAN THE PRINTER (CLEANING KIT)
If you are using a carbon ribbon, be sure to remove it before cleaning. Follow the instructions supplied with
the cleaning kit. Use the items to clean the following parts.
1. Before starting, get ready an approved cleaning kit from
your SATO representative. Make sure the printer is
powered off, and remove the power cable.
2. Lift up the main cover.
3. Release the green print head lock lever by turning
counter-clockwise.
The print head is now accessible.
Ribbon
roller
Platen roller
4. Wipe off the dirt on the print head, platen roller and
ribbon roller using a cleaning pen or a cotton swab
dabbed with the cleaning liquid. (See figure on the right)
Print head
Page 4-2
GZ4e Series Operator Manual
Section 4: Cleaning and Maintence
4.2 HOW TO CLEAN THE PRINTER (CLEANING KIT) (Cont'd)
5. Lightly pull out the pitch sensor guide, remove it and
clean its bottom area with a cotton cloth moisten with
cleaning liquid. Fix back the pitch sensor guide after
cleaning.
Pitch sensor guide
4.3 HOW TO CLEAN THE PRINTER (CLEANING SHEET)
If certain stains on the print head cannot be removed easily with cotton swabs dabbed in cleaning solution, the
cleaning sheet is used for clearing such stubborn debris on the print head.
1. Make sure the printer is powered off and remove the
power cable.
2. Lift up the main cover.
3. Release the green print head lock lever by turning
counter-clockwise.
The print head is now accessible.
4. Remove the media and the ribbon.
5. Put the head cleaning sheet between the print head
and the platen roller. The coarse side of the cleaning
sheet should face the surface of the print head
elements.
6. Now remount the print head by turning the head lock
lever clockwise until it latch on. The print head should
lock into place firmly.
7. Using both hands, pull the cleaning sheet outwards,
toward your body. This will remove any dirt stuck to the
print head.
8. When the cleaning sheet has been removed, perform
steps 5 to 7 to repeat the cleaning procedure one or two
more times.
Cleaning sheet
9. When no more additional dirt appears on the cleaning
sheet after it has been pulled out, you can stop cleaning
with the sheet.
10.Unlatch the print head and use the cleaning pen from
the cleaning kit to gently remove any remaining dirt from
the print head.
GZ4e Series Operator Manual
Page 4-3
Section 4: Cleaning and Maintence
4.4 REPLACEMENT PROCEDURES
This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to
most secondary components. Use the text in conjunction with their accompanied graphics to ensure complete
comprehension throughout the process. Especially observe all cautionary or warning notations.
4.4.1 Print Head Replacement
If the print head becomes damaged or worn, it can be easily removed and replaced without having to make
critical adjustments. Before replacing the print head, check the head counter values by printing a test pattern.
Instructions relating to the Head Counter may be found in the Configuration unit of this manual.
1. Switch off the printer and disconnect power supply cord.
2. Open the main cover and ensure the print head lock lever is latched.
3. Remove screw (2, Figure 4-1a) from upper print assembly (3) securing defective print head.
2
3
1
Figure 4-1a, Print Head Replacement
Page 4-4
GZ4e Series Operator Manual
Section 4: Cleaning and Maintence
4.4 REPLACEMENT PROCEDURES (Cont'd)
3
1
4
Figure 4-1b, Print Head Replacement
4. Unlatch print head lock lever (1, Figure 4-1b) and withdraw defective print head (4) from within print
assembly (3).
5. Disconnect the two wiring harnesses (not shown) from defective print head (4).
6. Reconnect two wiring harnesses (not shown) to replacement print head (4).
NOTE: Each of the printer’s wiring harness connectors are different from all others to
ensure proper mating. Mate each matching half for re-connection.
7. Insert replacement print head (4) into print assembly (3) and print head lock lever (1, Figure 4-1a).
NOTE: Apply the print to the upper surface of the print assembly’s print bracket and
ensure the alignment pins insert into their respective slots.
8. Secure replacement print head (4) to print assembly (3) and secure using screw (2).
9. Restore power, reset the head counter, and test print.
GZ4e Series Operator Manual
Page 4-5
Section 4: Cleaning and Maintence
4.4 REPLACEMENT PROCEDURES (Cont'd)
4.4.2 Fuse Replacement
The fuse is wired to the power receptacle and protects the printer from power surges from the electrical
source. If a surge of electricity reaches the fuse, its filament will melt creating a disruption of the flow. In order
to bridge the gap so the printer may again be functional, the damaged fuse must be replaced.
1. Switch off the printer and disconnect power supply cord.
2. Unscrew fuse cap (1, Figure 4-2) from fuse cylinder (2) located on rear housing cover (3).
3. Withdraw damaged fuse (4) from fuse cap (1).
4. Insert replacement fuse (4) into fuse cylinder (2) and screw on cap (1).
CAUTION: Replace fuse of equal rating, T3.15A H 250V. Do not use a fuse with a higher rating.
NOTES:
•
The fuses may be inspected by looking for a void in its filament or by using a multimeter to
check for circuit continuity.
•
Fuse amperage and voltage rating may be found stamped into the fuse’s metal contacts or labeled on
the printer’s rear.
The orientation of the fuse does not matter. It only has to be installed into its respective cylinder and be
able make contact on each end to function.
•
CAUTION: IMPROPER FUSE USAGE MAY RESULT IN DESTROYED ELECTRICAL COMPONENTS
AND/OR FIRE. ENSURE THE DAMAGED FUSE IS REPLACED WITH ONE OF IDENTICAL PHYSICAL
DIMENSIONS AND AMPERAGE. TO DO THIS, DUPLICATE THE INFORMATION STAMPED ON THE
FUSE’S METAL CASING.
1
4
2
3
Figure 4-2, Fuse Replacement (T3.15A H 250V)
Page 4-6
GZ4e Series Operator Manual
Section 4: Cleaning and Maintence
4.5 ADJUSTING PRINT QUALITY
Print quality can be optimized with regular cleaning and maintenance of the print head and components along
the label path. Additionally, you can fine-tune print quality by adjusting print darkness and print speed settings.
4.5.1 Adjusting Print Darkness
This adjustment allows the user to control (within a specified range) the amount of power applied to the
individual print head heat elements. It is important to find a proper print darkness level based on your
particular label and ribbon combination. The printed images should not be too light nor should the ink from the
ribbon “bleed.” The edges of each image should be crisp and well defined.
PRINT DARKNESS — The Print Darkness can be set from the Normal
Mode menu. There are five settings, from 1 (lightest) to 5 (darkest). The
default setting is 3.
Once the range has been selected, the setting of the Print potentiometer
can be used to make finer adjustments.
PRINT DARKNESS
1 2 3 4 5
Print potentiometer — The fine adjustment for Print Darkness can be
done by adjusting the Print potentiometer on the front operator panel. It
provides a continuous range of adjustment, allowing you to make precise
changes. Maximum print darkness is obtained by turning the
potentiometer all the way clockwise and maximum counter-clockwise
setting will give the lightest print.
Note:
The Print potentiometer adjustment will affect the darkness regardless of the speed and darkness ranges
setting.
4.5.2 Adjusting Print Speed
Besides varying the rate at which labels are printed, this adjustment can
be used to regulate any changes in print quality.
PRINT SPEED — Print Speed can be set from the Normal Mode menu.
PRINT SPEED
2 3 4 5 6
>>
PRINT SPEED
<< 7 8 9 10
Setting range differs by print resolution and print mode.
GZ408e [8dots/mm]
Continuous/ Tear-off mode:
between 2 and 10 (inches per second)
Cutter/ Dispenser mode:
between 2 and 6 (inches per second)
GZ412e [12dots/mm]
Continuous/ Tear-off mode:
between 2 and 8 (inches per second)
Cutter/ Dispenser mode:
between 2 and 6 (inches per second)
The initial value is 4 IPS.
GZ4e Series Operator Manual
Page 4-7
Section 4: Cleaning and Maintence
This page is intentionally left blank.
Page 4-8
GZ4e Series Operator Manual
Section 5: Troubleshooting
TROUBLESHOOTING
If you are unable to produce printouts on the GZ4e series printer, use this section to make sure the basics
have been checked, before deciding you are unable to proceed any further.
The section is divided into four parts:
•
5.1 Error signal Troubleshooting
•
5.2 Troubleshooting Table
•
5.3 Interface Troubleshooting
•
5.4 Test Print Troubleshooting
GZ4e Series Operator Manual
Page 5-1
Section 5: Troubleshooting
5.1 ERROR SIGNAL TROUBLESHOOTING
ERROR DISPLAYS
ERROR
LED
01
Machine
Red
02
EEPROM
Red
LCD DISPLAY
MACHINE ERROR
EEPROM ERROR
Red
PARITY ERROR
04
Overrun
Red
OVERRUN ERROR
Red
FRAMING ERROR
06
Buffer Overflow
Red
BUFFER OVER
07
Head Open
Red
HEAD OPEN
Red
PAPER END
08
Paper End
09
Ribbon End
RIBBON END
10
Sensor Error
Red
SENSOR ERROR
11
Head Related
Red
1. Ensure correct communication
parameters.
2. Check cables, cycle printer and resend.
3. Replace board.
1. Check and correct communication
cables and settings.
2. Reboot printer and try again.
1. Ensure host system and interface
settings match.
2. Check and correct communication
cables (null modem serial cable
required).
1. Size of received data exceeds size of
receiving buffer.
2. Establish the correct communication
protocol.
1.
2.
Properly latch the print head.
Replace the head-open switch.
1.
2.
Ensure media is properly loaded.
Clean sensor transmit/receive
surfaces.
Ensure correct sensor configuration.
1. Ensure ribbon stock is properly
loaded.
2. Ensure ribbon has not been
damaged.
3. Ensure proper printer configuration.
1.
2.
3.
HEAD ERROR
Ensure all wiring harnesses are
properly connected.
Replace main circuit board.
1. Ensure correct communication
protocols.
2. Check cables, cycle printer power
and re-send.
3. Replace board.
3.
Red
Page 5-2
1.
2.
03
Parity
05
Framing
DESCRIPTION
Ensure media is properly loaded.
Clean sensor transmit/receive
surfaces.
Ensure correct sensor configuration.
1. Clean the print head’s contact
surface.
2. Replace the print head.
GZ4e Series Operator Manual
Section 5: Troubleshooting
5.1 ERROR SIGNAL TROUBLESHOOTING (Cont’d)
ERROR DISPLAYS
ERROR
LED
LCD DISPLAY
DESCRIPTION
Red
DOWNLOAD ERROR
XXXXXXXX ERROR
Delete unnecessary data to free up
memory space.
2. Ensure the data communication
settings are correct.
13
Interface
Red
DOWNLOAD ERROR
I/F NOT SUPPORTED
1. Data sequence number doesn’t
match previous data.
2. Check send data and
communications setting.
14
Download Data
Red
DOWNLOAD ERROR
DATA ERROR
1. Confirm settings are correct.
2. Retry command.
15
Download Write
Red
DOWNLOAD ERROR
WRITE ERROR
1. Confirm settings are correct.
2. Retry command.
16
Print Rate Over
Red
PRINT RATE OVER
17
Print Pause
Red
PRINT PAUSE
18
Head overheat
Red
HEAD OVERHEAT
19
Cutter Error
Red
CUTTER ERROR
12
Memory Reading
1.
1. Print rate is higher than 70%. Review
print data.
1.
2.
Review print data.
Leave it for a while.
1. Temperature of print head exceed
tolerance range. Leave it for a while
until print head cool down.
1. Paper jammed or cutter slit doesn’t
work correctly. Clean the cutter.
Note:
If problems persist after performing the suggested countermeasures, please contact SATO Sales
Representatives for further assistance.
GZ4e Series Operator Manual
Page 5-3
Section 5: Troubleshooting
5.1 ERROR SIGNAL TROUBLESHOOTING (Cont’d)
5.1.1 More about Head Check Function
The head check function detects the integrity of the heating elements in the thermal print head. However,
malfunctions cannot be detected instantaneously—a few printed labels may start showing printing defects
before the printer warns of a print head error.
After detection of a print head error, use a scanner to check all affected labels.
HEAD ERROR
Press FEED button
for 5 seconds.
HEAD CHECK
NORMAL BARCODE
Press LINE +
FEED buttons for
5 seconds.
Select
BARCODE
Disabling the head check function
temporarily until the printer is turned off.
LINE
FEED
HEAD CHECK
"NORMAL" : Actual printed area
"BARCODE" : Barcode printed area
Head Check
OK?
NG
OK
OFFLINE
XXXXXX
Figure 5-1, Head Check Function
When a head check error occurs during normal printing (barcodes, text and graphics), press and hold down
the FEED button for five seconds. At the next screen, select BARCODE, then press FEED button and see if
printing can be resumed normally. If printing resume, the fault on the print head does not fall on the barcode
area for the current print job. As such, printing may continue but with degraded print quality and readable
barcode.
If the head check error still occurs and the current print job has to be complete, the printing can be forced to
resume by holding down the LINE and FEED buttons for five seconds. Please read the Attention below before
you proceed this operation.
ATTENTION:
Although restricting the head check type to BARCODE allows you to continue printing, or
forcing the printer to resume printing, you should only do so in order to complete an urgent
print job. Check the printed labels to make sure the output is usable in spite of the head error.
As soon as possible, stop using the print head to prevent further damage. If necessary, get the
print head replaced.
Page 5-4
GZ4e Series Operator Manual
Section 5: Troubleshooting
5.2 TROUBLESHOOTING TABLE
TROUBLESHOOTING TABLE
IMAGE VOIDS
Dirty print head.
Clean print head.
Defective print head.
Replace print head.
Defective main circuit board.
Have SATO authorised servicing personnel replace main board.
Damaged or worn platen roller.
Replace platen roller.
Poor label quality.
Use higher quality media. Use only SATO-certified media.
Ribbon stock and media are mismatched.
Consult with media supplier. Use only SATO-certified media.
RIBBON WRINKLING
Poor head alignment.
Adjust head balance and alignment.
Poor ribbon tension.
Adjust tension as required.
Damaged or worn platen roller.
Replace platen roller.
Foreign material on print head and/or rollers.
Clean as required.
Foreign material on labels.
Use higher quality media. Use only SATO-certified media.
Defective print head.
Replace print head as required.
LIGHT PRINT IMAGES
Low print head darkness.
Adjust darkness level setting.
Low print head pressure.
Adjust head pressure and/or balance.
Foreign material on print head.
Clean print head and platen roller.
Improper head alignment.
Align print head as required.
Excessive print speed.
Reduce print speed setting.
UNEVEN PRINT DARKNESS
Unbalanced print head.
Adjust head balance.
Damaged or worn platen roller.
Replace platen rollers as required.
Dirty print head.
Clean print head as necessary.
MEANDERING MEDIA
Incorrectly loaded media.
Ensure correct loading.
Improperly adjusted media guides.
Adjust as required.
Unbalanced print head.
Adjust as required.
Damaged or worn platen roller.
Replace platen roller as required.
SMEARED PRINT IMAGES
Poor media quality
Use higher quality media. Use only SATO-certified media.
Foreign material on print head and platen roller
Clean print head and platen roller.
Foreign material on labels
Use higher quality media. Use only SATO-certified media.
Excessive print head energy
Adjust darkness level setting.
Excessive print speed
Adjust print speed as required.
Excessive print head pressure.
Adjust head balance.
GZ4e Series Operator Manual
Page 5-5
Section 5: Troubleshooting
5.2 TROUBLESHOOTING TABLE (Cont’d)
TROUBLESHOOTING TABLE
NO LABEL MOVEMENT
Loose or broken timing belt.
Replace or adjust as required.
Incorrect label sensor selected.
Check printer configuration for proper sensor selection.
No voltage output.
Replace fuse as stated, T3.15A H 250V.
Test power supply and replace as required.
Drive motor not operating.
Ensure wiring harness connection. Replace as necessary.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection.
Ensure the correct sensor is selected.
Improper sensor adjustment.
Adjust sensor sensitivity as required.
Data input error.
Ensure correct data stream.
Incorrect offset settings.
Adjust offset settings as required.
NO PRINTED IMAGE
Print head is disconnected.
Ensure print head wiring harness is connected on each end.
No voltage output.
Replace fuse as stated, T3.15A H 250V.
Test power supply and replace as required.
Defective print head.
Replace print head and reset counter.
Defective main circuit board.
Have SATO authorised servicing personnel replace main board.
Interface problems.
Troubleshoot interface - refer to the next chapter.
Data input error.
Ensure correct data stream.
PRINTER CREATES A BLANK LABEL
Data input error.
Ensure correct data stream.
Incorrect label sensor selection.
Set the sensor correctly.
Print head is disconnected.
Power off the printer and ensure a proper connection.
Defective print head.
Replace print head as required.
Defective main circuit board.
Have SATO authorised servicing personnel replace main board.
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
Power supply issues.
Page 5-6
Ensure cable properly connected. Check/replace power supply.
GZ4e Series Operator Manual
Section 5: Troubleshooting
5.3 INTERFACE TROUBLESHOOTING
This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface
used and perform each of the troubleshooting tasks until the problem has been isolated.
IEEE1284 PARALLEL INTERFACE
CHK
TROUBLESHOOTING STEP
Ensure the interface module is correctly installed. Run self-test to verify.
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows
printer driver, ensure the correct port is selected.
Ensure a IEEE1284 printer cable is being used.
Ensure the host’s peripheral settings are set to ECP for faster throughput. Refer to the computer manufacturer’s
documentation for details.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer
to that procedure within this manual for instructions. The command stream should be continuous and possess
0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either
located between the start (<ESC>A) and the stop (<ESC>Z) commands.
Try another port to isolate the problem.
Replace the main circuit board if determined to be the problem.
RS232 SERIAL INTERFACE
CHK
TROUBLESHOOTING STEP
Ensure the correct interface module is correctly installed. Run self-test to verify.
Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.
Ensure the serial cable is not defective.
Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those
being sent from the host computer.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to
that procedure within this manual for instructions. The command stream should be continuous and possess
0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either
located between the start (<ESC>A) and the stop (<ESC>Z) commands.
Try another port to isolate the problem.
Replace the main circuit board if determined to be the problem.
UNIVERSAL SERIAL BUS (USB) INTERFACE
If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:
CHK
TROUBLESHOOTING STEP
Click on Start, Settings, and then Control Panel.
Click on System within the new window.
Click on the Device Manager tab.
Ensure that the View Device By Type is checked.
Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.
Reboot the PC and the printer.
GZ4e Series Operator Manual
Page 5-7
Section 5: Troubleshooting
5.3 INTERFACE TROUBLESHOOTING (Cont’d)
LAN ETHERNET INTERFACE
CHK
TROUBLESHOOTING STEP
Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label
does not print, there may be a hardware problem.
Ensure the cable and its ports are not defective.
Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.
Systematically perform checks and tests to isolate the cause.
If using TCP/IP, ensure that a valid IP address is specified and that all parameters are correct (subnet mask,
gateway, etc.). Attempt to PING the IP address assigned to the network interface.
If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying
the print server on another port.
Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC
address. If able, configure the appropriate protocols and retest connectivity.
Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation.
Verify that the parameters match on each. Test connectivity.
5.4 TEST PRINT TROUBLESHOOTING
Chapter provides instruction on special printing to identify and resolve specific print problems.
HEX DUMP
Allows the operator to determine if there were problems in the downloading of
data.
TEST LABEL
Allows the operator to identify specific problems regarding mechanical
performance and setup.
5.4.1 Hex Dump
The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of
data received is numbered. The center column provides the data in hexadecimal format. And in the right
column, the same data is provided in the ASC ll format. Follow the flow chart provided below to perform this
activity.
Send ESC+HX command or
Send ESC+DW2 command to
configure DWS2-4 to ON
+ Power On
ONLINE
[S]
QTY: XXXXXX
Printer
receives
data
Printer
begins
Hex Dump
printing
Power printer off ,
to exit
Figure 5-2, Hex Dump Mode
Page 5-8
GZ4e Series Operator Manual
Section 5: Troubleshooting
5.4 TEST PRINT TROUBLESHOOTING (Cont’d)
5.4.2 Test label printing
The test label is designed to assist in the identification of print problems. Refer to Section 3.10 Test Print
Mode for more details to perform this activity.
FEED + POWER
TEST PRINT MODE
CONFIGURATION
BARCODE
HEADCHECK
FACTORY
Scrolls
options
LINE
Configuration
Barcode
Headcheck
FEED
TEST PRINT SIZE
XXCM
Scrolls
options
Factory
FEED
PRINT SIZE
SMALL LARGE
LINE
LINE
FEED
Scrolls
options
Test
printing
begins
PRESS FEED KEY
TO STOP PRINTING
USER TEST PRINT
YES
NO
FEED
NO
FEED
PRINT CONTINUE
YES
NO
Scrolls
options
Scrolls
options
LINE
Test
printing
stops
YES
FEED
ONLINE MODE
[S]
QTY: XXXXXX
LINE
YES
FEED
NO
FEED
Figure 5-3, Test Print Model
.
NOTE: The only print problem that the following sample test label does not display is
fading of print image from one side of the label to the other. This is the result of
improper print head balance.
GZ4e Series Operator Manual
Page 5-9
Section 5: Troubleshooting
5.4 TEST PRINT TROUBLESHOOTING (Cont’d)
Compare this scale on each
side to ensure the print is
evenly spaced horizontally .
Visually inspect
these rows for voids
indicating defective
head elements.
SAMPLE TEST LABEL
Label Contents Will Vary Depending on Test Label Type .
Displays the dip
switch settings at
the time of print.
Line sharpness is
determined by print
speed and darkness.
D S W 1
D S W 2
D S W 3
N O N E
Clear line in print
indicates the ribbon
was wrinkled during
printing.
Compare this scale on each
side to ensure the print is
evenly spaced vertically .
Figure 5-4, Sample Test label
Page 5-10
GZ4e Series Operator Manual
Section 6: Basic Specifications
BASIC SPECIFICATIONS
6.1 PRINTER BASIC SPECIFICATIONS
Specifications are subject to change without notice.
MODEL NAME
GZ408e/ GZ412e
PHYSICAL CHARACTERISTICS
Width
271 mm (10.67”)
Height
322 mm (12.68”)
Depth
428 mm (16.85”)
Weight
14 kg (30.86 lbs.)
POWER SUPPLY
Input Voltage
Input power voltage: AC 100V-120V/ 200V-240V, +/-10% (selectable via jumper
position)
Frequency: 50/60 Hz
Power Consumption
At peak: 155W/ 200VA (Print ratio 30%)
In standby: 16W/ 28VA
ENVIRONMENTAL (EXCLUDING MEDIA)
Operating Temperature
5° to 40°C (41 to 104 F)
Storage Temperature
-5° to 60°C (23 to 140 F)
Operating Humidity
30 to 80% RH, Non-condensing
Storage Humidity
30 to 90% RH, Non-condensing
DURABILITY
Mechanical durability
Product life
Operating life
GZ4e Series Operator Manual
Print head
30 km (18.6 miles)
Platen roller
30 km (18.6 miles)
Belt
50 km (30.1 miles)
Motor
50,000 hours
600 km (372.8 miles)
5 years
Page 6-1
Section 6: Basic Specifications
PRINT
Method
Print Speed (selectable)
Thermal Transfer and Direct Thermal
GZ408e:
Continuous/ Tear-off:
2, 3, 4, 5, 6, 7, 8, 9, 10 Inch/sec
(50, 75, 100, 125, 150, 175, 200, 225, 250 mm/sec)
Cutter/ Dispenser:
2, 3, 4, 5, 6 Inch/sec
(50, 75, 100, 125, 150 mm/sec)
GZ412e:
Continuous/ Tear-off:
2, 3, 4, 5, 6, 7, 8 Inch/sec
(50, 75, 100, 125, 150, 175, 200 mm/sec)
Cutter/ Dispenser:
2, 3, 4, 5, 6 Inch/sec
(50, 75, 100, 125, 150 mm/sec)
Caution: Reduce the print speed depending on the pitch size and type of media
used.
Resolution
Unprintable area
GZ408e:
GZ412e:
8 dots/mm (203 Dots Per Inch)
12 dots/mm (305 Dots Per Inch)
Pitch direction Top: 2.0 mm (0.079”) or less, Bottom: 2.0 mm (0.079”) or less
(Excluding liner)
Width direction Left: 1.5 mm (0.059”) or less, Right: 1.5 mm (0.059”) or less
(Excluding liner)
Maximum Print Width
104 mm (4”)
Maximum Print Length
178 mm (7”)
Pitch at EX Command
Print darkness
GZ408e:
GZ412e:
1249 mm (49.17”)
833 mm (32.80”)
Darkness range: A, B
Darkness level: 1 to 5
RIBBON (Be sure to use ribbon manufactured or certified by SATO)
Width
111 mm (4.37”)
* Use the carbon ribbon wider than the paper to be used.
Length
Max. 450 m (1476.38 ft.) (Depending on ribbon type)
* When using the print speed faster than 7 Inch/sec (150 mm/sec), the maximum
length is 300 m (984.25 ft.) (Depending on ribbon type)
Wind Direction
Face-In
Winding Method
Rolled onto a core
Roll Diameter
75 mm (2.95”)
Core Diameter
Inner core diameter: 25.4 mm (1”)
Page 6-2
GZ4e Series Operator Manual
Section 6: Basic Specifications
MEDIA (Be sure to use media manufactured or certified by SATO)
Label
Continuous
Width: 22 to 128 mm (0.87” to 5.04”)
Width including liner: 25 to 131 mm (0.98” to 5.16”)
Pitch: 6 to 178 mm (0.24” to 7.01”)
Pitch including liner: 9 to 181 mm (0.35” to 7.13”)
• When using the print speed faster than 7 Inch/sec
(150 mm/sec),
Pitch: 20 to 178 mm (0.79” to 7.01”)
Pitch including liner: 23 to 181 mm (0.91” to 7.13”)
Tear-off
Width: 22 to 128 mm (0.866” to 5.04”)
Width including liner: 25 to 131 mm (0.984” to 5.16”)
Pitch: 17 to 178 mm (0.67” to 7.01”)
Pitch including liner: 20 to 181 mm (0.79” to 7.13”)
• When using the print speed faster than 7 Inch/sec
(150 mm/sec),
Pitch: 20 to 178 mm (0.79” to 7.01”)
Pitch including liner: 23 to 181 mm (0.91” to 7.13”)
Cutter/
Dispenser
Width: 22 to 128 mm (0.87” to 5.04”)
Width including liner: 25 to 131 mm (0.98” to 5.16”)
Pitch: 17 to 178 mm (0.67” to 7.01”)
Pitch including liner: 20 to 181 mm (0.79” to 7.13”)
Size
* Label length may be constrained by media type or operating environment. For
example, label length of longer than 147 mm (5.8”) may stick to the front cover
when using the optional dispenser, depending on the media type.
Be sure to confirm by each case when using the label.
Type
Direct Thermal/ Thermal Transfer
Use roll media or Fan-folded media specified by SATO.
Roll Diameter (Roll media)
Maximum outer diameter: 218mm (8.6”)
Core Diameter (Roll media)
Inner core diameter: 76 mm (3”),
depending on media type
Wind Direction
Face-In
Fan-folded media
Max. folded height: 100mm (3.94”) (External paper feed)
(Height restriction may apply to the paper setting location)
Thickness
0.08 to 0.26 mm (0.003” to 0.01”)
PROCESSING
CPU
32 Bit RISC
Flash ROM
6 MBytes
Receive Buffer
2.95 MBytes maximum, 2 MBytes near full
PRINTER LANGUAGE
Standard
GZ4e Series Operator Manual
SATO Barcode Printer Language (SBPL)
SZPL emulation
Page 6-3
Section 6: Basic Specifications
INTERFACES
Combo Interfaces on board
LAN interface board
Universal Serial Bus
USB B-type connector
Serial Port
RS232C (9600 to 57,600 bps)
Parallel Port
IEEE1284
EXT
External signal
Local Area Network
(LAN)
10BASE-T/100BASE-TX Auto-switching
CHARACTER FONT CAPABILITIES (SBPL)
MATRIX FONTS
XU
5 dots W x 9 dots H (Alphanumeric, symbols)
XS
17 dots W x 17 dots H (Alphanumeric, symbols)
XM
24 dots W x 24 dots H (Alphanumeric, symbols)
XB
48 dots W x 48 dots H (Alphanumeric, symbols)
XL
48 dots W x 48 dots H (Alphanumeric, symbols)
CHINESE FONTS (ONLY FOR CHINA MODEL)
GB18030
GB18030
GB2312
16 x 16 dot Mincho
24 x 24 dot Gothic
24 x 24 dot Gothic (CL400e series compatible font)
* GB18030 and GB2312 (CL400e series compatible font) are switched by download.
RASTERIZED FONTS
CG Times (Alphanumeric, symbols)
CG Triumvirate (Alphanumeric, symbols)
OUTLINE FONTS
Alphanumeric characters and symbols
CHARACTER CONTROL
Magnification
Expansion up to 12 x in either the vertical or horizontal
Rotation
0°, 90°, 180° and 270°
CHARACTER FONT CAPABILITIES (SZPL)
MATRIX FONTS
A
Page 6-4
9 dots H x 5 dots W (Alphanumeric, symbols)
B
11 dots H x 17 dots W (Alphanumeric, symbols)
C
18 dots H x 10 dots W (Alphanumeric, symbols)
D
18 dots H x 10 dots W (Alphanumeric, symbols)
E
28 dots H x 15 dots W (Alphanumeric, symbols)
F
26 dots H x 13 dots W (Alphanumeric, symbols)
G
60 dots H x 40 dots W (Alphanumeric, symbols)
H
21 dots H x 13 dots W (Alphanumeric, symbols)
GZ4e Series Operator Manual
Section 6: Basic Specifications
CHARACTER FONT CAPABILITIES (SZPL)
P
20 dots H x 18 dots W (Alphanumeric, symbols)
Q
28 dots H x 24 dots W (Alphanumeric, symbols)
R
35 dots H x 31 dots W (Alphanumeric, symbols)
S
40 dots H x 35 dots W (Alphanumeric, symbols)
T
48 dots H x 42 dots W (Alphanumeric, symbols)
U
59 dots H x 53 dots W (Alphanumeric, symbols)
V
80 dots H x 71 dots W (Alphanumeric, symbols)
TTF FONTS
O
15 dots H x 12 dots W (Alphanumeric, symbols)
CHARACTER CONTROL
Magnification
Expansion up to 12 x in either the vertical or horizontal
Rotation
0°, 90°, 180° and 270°
BARCODE CAPABILITIES
Linear Bar Codes
Supported by SBPL/ SZPL:
UPC-A/E
JAN/EAN-13/8
CODE39, CODE93, CODE128
GS1-128(UCC/EAN128)
CODABAR(NW-7)
POSTNET
Industrial 2 of 5
MSI
Supported by SBPL:
Matrix 2 of 5
BOOKLAND
Two Dimensional
Supported by SBPL/ SZPL:
QR code (Ver 8.1)
PDF417 (Ver 1.1)
Maxi Code (Ver 3.0)
GS1 DataMatrix (Ver2.0)
*Do not support GB18030 China font
Composite Symbols
N/A
Ratios
1:2, 1:3, 2:5, User definable bar widths
Rotation
Parallel 1 (0°), Parallel 2 (90°), Serial 1 (180°) and Serial 2 (270°)
Magnification
1 to 12 times
GZ4e Series Operator Manual
Page 6-5
Section 6: Basic Specifications
VERSATILE FUNCTIONS
1) Status return function
2) Graphics function
3) Sequential number function
4) Form overlay function
5) Character correction function
6) Black/white inversion function
7) Ruled line function
8) Dump list function (HEX dump mode)
9) Format registration function
10) Outline font function
11) Outline modification function
12) Zero slash switching function
SELF-DIAGNOSIS FUNCTION
1) Broken head element check
2) Head open detection
3) Paper end detection
4) Ribbon end detection
5) Ribbon near-end detection
6) Test print
7) Cutter blade position detection (Only when cutter kit is installed)
8) Label detection at dispensing (Only when dispenser kit is installed)
HARDWARE AND RELATED
Operation keys
Indicators
Adjustment potentiometer
1) Power switch
2) LINE button
3) FEED button
Status: Green/ Red LED
Pitch: Paper positioning adjustment
Offset: Dispense/ Tear off positioning adjustment
Print: Print darkness adjustment
*Micro driver for the adjustment is not supplied.
Buzzer
Built-in buzzer available
SENSING
Gap (Transmissive)
Position & Sensitivity Adjustable
I-Mark (Reflective)
Position & Sensitivity Adjustable
Head Open
Fixed
Ribbon End/ Near End sensor
Fixed
Dispense sensor
Fixed (When using dispenser kit)
Cutter blade position sensor
Fixed (When using cutter kit)
Page 6-6
GZ4e Series Operator Manual
Section 6: Basic Specifications
OPTIONS
1) Cutter unit
2) Dispenser kit with internal rewinder
3) LAN board (Only for China model)
STANDARD ACCESSORIES
1) Power cable
2) Documentations (Quick guide, Warranty, etc.)
3) USB cable (for Combo interface model)
4) Ribbon core
5) Cleaning sheet set
REGULATORY COMPLIANCE
Safety regulation
EN60950-1
GB4943-2001
EMC regulation
EN55022, EN55024
GB9254-2008, GB17625.1-2003
Packaging Drop Standard
ISTA-2A
Environmental
Standards
RoHS
GZ4e Series Operator Manual
The RoHS directive restricts the use of six hazardous materials listed below.
Hexavalent chromium------------------------- Max. 0.1%
Lead and lead compounds------------------- Max. 0.1%
Mercury and mercury compounds---------- Max. 0.1%
Cadmium and cadmium compounds------- Max. 0.01%
Polybrominated biphenyls (PBB)------------ Max. 0.1%
Polybrominated diphenyl ethers (PBDE)--- Max. 0.1%
Page 6-7
Section 6: Basic Specifications
This page is intentionally left blank.
Page 6-8
GZ4e Series Operator Manual
Section 7: Interface Specifications
INTERFACE SPECIFICATIONS
This section presents the interface types and their specifications for the GZ4e series printers. These
specifications include detailed information to assist in the selection of the most appropriate method for the
printer to interface with the host.
The following information is presented in this section:
•
7.1 Interface Types
•
7.2 RS232C High Speed Serial Interface
•
7.3 IEEE 1284 Parallel Interface
•
7.4 Universal Serial Bus (USB) Interface
•
7.5 Local Area Network (LAN) Ethernet
•
7.6 External Signal Interface (EXT)
7.1 INTERFACE TYPES
GZ4e series printers are equipped with a multiple interfaces board to perform data communication with the
host, an external signal interface to connect peripheral devices to the printer.
The following built-in interfaces are available.
1) RS-232C (High-speed) interface (DB9 pin (female))
2) IEEE1284 interface (Communication mode: ECP/compatible, amphenol 25 pin)
3) USB interface (USB B type connector)
4) External signal interface (amphenol 14 pin)
LAN Interface:
1) LAN interface (10BASE-T/100BASE-TX automatic switch over, RJ45 connector)
Caution
Never connect or disconnect interface cables (or use a switch box) with power applied to either
the host or printer. This may caused damage to the interface circuitry in the printer/ host and is not
covered by warranty.
GZ4e Series Operator Manual
Page 7-1
Section 7: Interface Specifications
7.2 RS232C HIGH SPEED SERIAL INTERFACE
7.2.1 Basic Specifications
This interface complies with the RS-232C standard. Various communication settings are available by the
interface mode of the printer or the printer setup tool.
INTERFACE SPECIFICATIONS
Asynchronous ASCII
Half-duplex communication
Bi-Directional Communication
Data Transmission Rate
9600, 19200, 38400, 57600 bps
Transmission Form
Start, b1, b2, b3, b4, b5, b6, b7, b8, Stop (b8 will be omitted if using 7 bit oriented)
Data Length
7 or 8 bit (selectable)
Stop Bit
1 or 2 bit (selectable)
Parity Bit
ODD, EVEN, NONE (selectable)
Codes Used
ASC II Character Codes: 7 bits, Graphics: 8 bits
Control Codes
STX (02H), ETX (03H), ACK (06H), NAK (15H)
Connector (Printer Side)
DB-9S Female (equivalent)
Cable Connector
DB-9P Male (equivalent)
Cable Length
15m (50 feet) or less.
Signal Levels
High = +5V to +12V, Low = -5V to -12V
Protocol
Ready/Busy, X-On/X-Off, Protocol for Driver, Status4 (Bi-Com)
7.2.2 Printer Configuration Setting when using Serial Interface
When RS232C Serial Interface is selected for communicating between printer and host, we need to set up
some printer configuration for controlling communication conditions. These configurations can be set in the
ADVANCED MODE LCD menu. Please refer to the Section 3.6 Advanced Mode of this manual to configure
the printer for host computer interfacing.
7.2.3 READY/BUSY Flow Control
Ready/Busy is the hardware flow control method for the serial interface on the GZ4e series printers. By
raising/ lowering the voltage level on Pin 4 of the RS232 port, the printer notifies the host when it is ready to
receive data. Pin 7 (RTS) and pin 4 (DTR) are the important signals on the printer for this method of flow
control. The host must be capable of supporting this flow control method for it to function properly.
Pin Assignments
5
1
9
6
Figure 7-1, Serial Connector Pin Assignments
Page 7-2
GZ4e Series Operator Manual
Section 7: Interface Specifications
7.2 RS232C HIGH SPEED SERIAL INTERFACE (Cont’d)
READY/BUSY INTERFACE SIGNALS
PIN
DIRECTION
SIGNAL DEFINITION
1
-
Not connected
2
To Printer
RD (Receive Data) - Data to the printer from the host computer.
3
To Host
TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off
characters or status data (bi-directional protocols).
4
To Host
DTR (Data Terminal Ready) - This signal applies to Ready/Busy flow control. The printer is
ready to receive data when this pin is high. It goes low when the printer is offline, either
manually or due to an error condition, and while printing in the single-job buffer mode. It will
also go low when the data in the buffer reaches the buffer near-full level.
5
Reference
SG (Signal Ground)
6
To Printer
DSR (Data Set Ready) - When this line is high, the printer will be ready to receive data. This
line must be high before data is transmitted. If this line is not being used, it should be tied
high (to pin 6).
7
To Host
RTS (Request To Send) - Used with Ready/Busy flow control to indicate an error condition.
RTS is high and remains high unless the print head is open (in this case, RTS would return
to the high state after the print head is closed and the printer is placed back online) or an
error condition occurs during printing (e.g., label out).
8
To Printer
CTS (Clear To Send) - When this line is high, the printer assumes that data is ready to be
transmitted. The printer will not receive data when the line is low. If this line is not being
used, it should be tied high (to pin 4).
9
-
Not connected
READY/BUSY CABLE REQUIREMENTS
DB9 DB25
HOST
DIRECTION
DB9
PRINTER
1
1
FG (Frame Ground)
-
1
-
3
2
TD (Transmit Data)
To Printer
2
RD (Receive Data)
2
3
RD (Receive Data)
To Host
3
TD (Transmit Data)
6
6
DSR* (Data Set Ready)
To Host
4
DTR (Data Terminal Ready)
5
7
SG (Signal Ground)
Bi-Directional
5
SG (Signal Ground)
4
20
DTR (Data Terminal Ready)
To Printer
6
DSR (Data Set Ready)
8
5
CTS (Clear To Send)
To Host
7
RTS (Request To Send)
7
4
RTS (Request To Send)
To Printer
8
CTS (Clear To Send)
* This connection at the host side of the interface would depend upon the pin that is being used as the Ready/Busy signal
by the driving software. Typically, on a PC, it would be either CTS (pin8) or DSR (pin 6) on a DB-9 connector.
GZ4e Series Operator Manual
Page 7-3
Section 7: Interface Specifications
7.2 RS232C HIGH SPEED SERIAL INTERFACE (Cont’d)
7.2.4 X-ON/X-OFF Flow Control
X-On/ X-Off flow control is used whenever hardware (Ready/Busy) flow control is not available or desirable.
Instead of a voltage going high/low at pin 4, control characters representing “Printer Ready” (X-On = 11
hexadecimal) or “Printer Busy” (X-Off = 13 hexadecimal) are transmitted by the printer on pin 3 (Transmit
Data) to the host. In order for this method of flow control to function correctly, the host must be capable of
supporting it. X-On/X-Off operates in a manner similar to the function of pin 4 (DTR) as previously explained.
When the printer is first powered on it sends an X-Off when the “Buffer Near Full” level is reached and a X-On
when the data level of the buffer drops below the “Buffer Available” mark. When the printer is taken off-line
manually, it transmits an X-Off indicating it cannot accept data. When it is placed back on line manually, it
sends an X-On, indicating it is again available for receipt of data. If an error occurs during printing (paper out,
ribbon out), the printer sends an X-Off as soon as an error condition is detected. When the error is cleared
and the printer is placed back on-line, it transmits an X-On indicating it is again ready to accept data. Upon
power up if no error conditions are present; the printer will continually send X-On characters at five
millisecond intervals until it receives a transmission from the host.
X-ON/X-OFF CABLE REQUIREMENTS
Communicates with the host to determine if the printer is ready to receive data by sending “XON” (HEX 11H) or “XOFF”
(HEX 13H) code to the TD line. The single and multiple item buffers are switchable in the Interface Mode of the printer.
DB9
DB25
HOST
DIRECTION
DB9
PRINTER
1
1
FG (Frame Ground)
-
1
FG (Frame Ground)
3
2
TD (Transmit Data)
To Printer
2
RD (Receive Data)
2
3
RD (Receive Data)
To Host
3
TD (Transmit Data)
5
7
SG (Signal Ground)
Bi-Directional
5
SG (Signal Ground)
NOTE: Depending on the host used, it may be required to loop CS and RS
(maintaining at high-level) on the host side. For more information, refer to the
host computer documentation.
Page 7-4
GZ4e Series Operator Manual
Section 7: Interface Specifications
7.3 IEEE 1284 PARALLEL INTERFACE
The IEEE 1284 Interface on the printer complies with Centronics/ IEEE1284 standards. It will automatically
detect the IEEE1284 signals and operate in the high speed mode. If it does not detect the IEEE1284 signals,
it will operate in the standard Centronics mode, which is significantly slower. For this reason, an interface
cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed
capabilities. The ECP mode is recommended for LPT1 port settings.
Make sure to change the LPT1 port settings through the BIOS settings.
7.3.1 Basic Specifications
Interface connector
18
1
36
19
Printer connector: AMP 57-40360 (DDK) or equivalent
Cable connector: AMP 57-30360 (DDK) or equivalent
Cable length
3m (10 feet) or less
Signal level
High level
Low level
Receive mode
Single-item buffer or Multi buffer
: +2.4 to +5.0V
: +0.0 to -0.4V
Configure the DIP switch, DSW2-5, of the printer for the setup of receive mode.
* DSW2-5 (1 item/ Multi-Job Receive Buffer) is not valid when the printer is in
SZPL emulation mode.
Note:
Send print data while the printer is on. Turn off the printer when disconnect interface cable.
GZ4e Series Operator Manual
Page 7-5
Section 7: Interface Specifications
7.3 IEEE 1284 PARALLEL INTERFACE (Cont’d)
7.3.2 Pin Assignments
Pin assignment of each signal for the Centronics standard (Compatible Mode) is as follows.
Note that the line connection for the IEEE1284 standard is based on the IEEE1284-B standard.
PIN No.
Signal
I/O
PIN No.
Signal
1
STROBE
Input
19
STROBE-RETURN
2
DATA 1
Input
20
DATA 1-RETURN
3
DATA 2
Input
21
DATA 2-RETURN
4
DATA 3
Input
22
DATA 3-RETURN
5
DATA 4
Input
23
DATA 4-RETURN
6
DATA 5
Input
24
DATA 5-RETURN
7
DATA 6
Input
25
DATA 6-RETURN
8
DATA 7
Input
26
DATA 7-RETURN
9
DATA 8
Input
27
DATA 8-RETURN
10
ACK
Output
28
ACK -RETURN
11
BUSY
Output
29
BUSY -RETURN
12
PTR ERROR
Output
30
PE -RETURN
13
SELECT
Output
31
INIT
Input
14
AUTOFD
Output
32
FAULT
Output
15
Not used
33
Not used
16
LOGIC GND
34
Not used
17
Frame GND
Frame Gnd
35
Not used
18
+5V (Z=24K ohm)
Output
36
SELECTIN
Page 7-6
I/O
Input
GZ4e Series Operator Manual
Section 7: Interface Specifications
7.3 IEEE 1284 PARALLEL INTERFACE (Cont’d)
7.3.3 Input and Output Signals
The details of each signal line for the Centronics standard (Compatible Mode) are as follows.
Note that each signal line complies with the IEEE1284 standard.
Pin No.
1
2~9
Signal
I/O
Description
STROBE
Input
Synchronization signal that requires low active pulse to read
DATA1 ~ DATA8
DATA 1 ~ DATA 8
Input
Data entry of 8bits parallel:
DATA1 --LSB (lowest bit)
DATA8 --MSB (highest bit)
10
ACK
Output
Low active pulse signal indicating the completion of receive
data import
11
BUSY
Output
High active signal indicating that the printer is not ready to
receive data
12
PTR ERROR
Output
High active signal indicating paper shortage
13
SELECT
Output
High active signal indicating that the printer is ready to
receive data
14
AUTOFD
Output
Signal for the IEEE1284 standard
17
FRAME GND
Connecting to framework ground
18
PERIPHERAL LOGIC
HIGH
+5V voltage on the printer side
SIGNAL GND
Connecting to each signal ground
19~30
31
INIT
32
FAULT
33
SELECTIN
GZ4e Series Operator Manual
Input
Output
Input
Low active pulse signal initializing the printer
Low active pulse signal indicating an error in the printer
Signal for the IEEE1284 standard
Page 7-7
Section 7: Interface Specifications
7.4 UNIVERSAL SERIAL BUS (USB) INTERFACE
The Universal Serial Bus (USB) interface of the print complies with USB standard. It requires a driver that
must be loaded onto the PC and configured to support USB peripherals using Windows 2000 or above. Up to
127 devices may be connected to a USB port using powered hubs.
7.4.1 Basic Specifications
Interface connector
2 1
3 4
USB Type B plug
Cable length: 3m (10 feet) or less (Twisted Pair Shielded)
Host
Window 2000 or above with USB port
Power Supply
BUS Power through cable
Power Consumption
+5 V at 80mA
7.4.2 Pin Assignments
Pin No.
Description
1
VBus
2
-Data(D-)
3
+Data(D+)
4
GND
Page 7-8
GZ4e Series Operator Manual
Section 7: Interface Specifications
7.5 LOCAL AREA NETWORK (LAN) ETHERNET
Local Area Network (LAN) interface is a Plug-In Interface Module that can be installed by replacing the 3-in-1
Combination Interface Module. The driver that must be loaded onto the host computer and configured to
support the TCP/IP network protocol using a 10/100BaseT LAN connection. Details for loading the LAN driver
are contained on the CD-ROM that is shipped with each LAN interface module.
7.5.1 Basic Specifications
SPECIFICATIONS
Connector
RJ-45 Receptacle
Cable
10/100BaseT Category 5
Cable Length
100m or less
Power Supply
Powered from printer
Protocol
Status3
Protocol for Driver (cyclic response mode)
Protocol for Driver (ENQ response mode)
Status5
IP Address
0.0.0.0 to 255.255.255.255
Subnet Mask
0.0.0.0 to 255.255.255.255
Gateway Address
0.0.0.0 to 255.255.255.255
7.5.2 DIP switch settings
DIP SWITCH SETTINGS
SWITCH
SETTING
1
Reserved (setup prohibited).
2
LAN board EEPROM initialization (configuration).
3
Print configuration details on a label.
4
Print a self-diagnosis of the board onto a label.
GZ4e Series Operator Manual
Page 7-9
Section 7: Interface Specifications
7.5 LOCAL AREA NETWORK (LAN) ETHERNET (Cont’d)
7.5.3 Software Specifications
SOFTWARE SPECIFICATIONS
Corresponding Protocol
TCP/IP
Network Layer
ARP, RARP, IP, ICMP
Session Layer
TCP, UDP
Application Layer
LPD, FTP, TELNET, BOOTP, DHCP
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by
dedicated socket protocol.
NOTE: In the TCP/IP protocol environment, LPD and FTP are provided for printing; TELNET for variable setup; ARP,
RARP, and BOOTP/DHCP for address setup.
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In
addition, a banner page can be printed by a proper setup.
When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation.
In addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to
this directory executes print operation. It is possible to specify ASCII(A), Binary (I) and TENEX(L8) as transfer mode although the mode difference is dependent on the client. A banner page may be printed with a proper setup.
TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of
internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of
root password is set as null (linefeed only).
Important notes:
The LAN interface configuration print outs will not be printed if the printer is in manual SZPL Mode.
Page 7-10
GZ4e Series Operator Manual
Section 7: Interface Specifications
7.6 EXTERNAL SIGNAL INTERFACE (EXT)
External signal interface is designed to connect the printer to external peripheral devices.
The 14 pin, Centronics type EXT connector provides printer interface with printer accessories with a choice of
four different output signals along with various error conditions.
External signal setting is set with the DIP switch and in the Service mode of the printer.
7.6.1 Basic Specifications
Interface connector
7
1
14
8
EXT External Signal Connector Pin Assignments
Centronics IDC Type 14 pin (female)
7.6.2 Pin Assignments
EXT CONNECTOR PIN ASSIGNMENTS
PIN
DIRECTION
1
To Host
2
Reference
3
To Host
Ribbon Out - goes low (0V) when ribbon is out.
4
To Host
Error - goes low when the printer detects an error condition such as head open or receive
buffer is full.
5
To Printer
Print Start - one label will print when this pin is pulled to ground. This signal must be enabled
by placing DIP switch DSW3-5 to OFF position.
6
To Printer
End Print - used to drive an applicator or other external device requiring synchronization with
the print cycle. Four types of output signals may be chosen using the DSW3-6 and DSW3-7
DIP switches.
Refer to the timing charts below.
7
To Printer
Reprint - a duplicate of the last label in a print job is reprinted when this signal is received.
8
To Printer
Isolated Power Source - for signal output.
9
To Host
When Mode1 on the LCD is selected High Voltage = Online Print Job Waiting.
When Mode2 on the LCD is selected High Voltage = Online. This goes low (0V) when the
printer is offline.
10
To Host
Ribbon Near End - Goes high when the amount of ribbon on the supply spindle is
approximately 46 feet (14m). The output will be low when the ribbon is completely out.
11
SIGNAL DEFINITION
Label Out - goes low (0V) when a label error exists.
Signal Ground.
Reserved.
12
To Host
+24V +/- 10% @2A - Power for external devices.
13
To Host
Vcc +/- 5V
14
Frame Ground
GZ4e Series Operator Manual
Page 7-11
Section 7: Interface Specifications
7.6 EXTERNAL SIGNAL INTERFACE (EXT) (Cont’d)
NOTE: The signals on pins 1, 3, 4, 6, 9 and 10 each have an open collector
output. These pins normally measure +.07V maximum when a true condition
exists. If a false condition occurs, the voltage will drop to 0V. To achieve a
signal level of +5V, you must add a 330 ohm, 1/4 watt pull-up resistor
between the open collector output pin and Vcc (pin 13) as illustrated. This will
provide a signal level of +5V for a true condition and 0V when a false
condition exists. The maximum voltage that can be applied to these pins is
+50V and the maximum current they can sink is 500 milliamperes.
Pin 13
Vcc= +5V
330 ohm, 1/4W
Signal Out
Pin 1, 3, 4, 6, 9 or 10
7.6.3 Timing charts
Standard Operation
Start of Print Cycle
Print Start
Input
End of Print Cycle
+5V
0V
Print Repeat +5V
Input
0V
Print End
Type 1
+5V
0V
20 Milliseconds
Page 7-12
Print End
Type 2
+5V
Print End
Type 3
+5V
Print End
Type 4
+5V
0V
0V
0V
GZ4e Series Operator Manual
Section 7: Interface Specifications
7.6 EXTERNAL SIGNAL INTERFACE (EXT) (Cont’d)
Repeat Print
Start of Print Cycle
End of Print Cycle
Print Start
Input
Print Repeat
Input
Print End
Type 1
+5V
0V
20 Milliseconds
Print End
Type 2
+5V
Print End
Type 3
+5V
Print End
Type 4
+5V
0V
0V
0V
Error Signals
Paper or Ribbon End
Motion
Stopped
+5V
Paper End
0V
+5V
Ribbon End
0V
+5V
Machine Error
0V
Paper/Ribbon
Replenished
Head Open
Head Closed
Print Motion
Print End
Type 1
+5V
Print End
Type 2
+5V
Print End
Type 3
+5V
Print End
Type 4
+5V
GZ4e Series Operator Manual
0V
0V
0V
0V
Page 7-13
Section 7: Interface Specifications
This page is intentionally left blank.
Page 7-14
GZ4e Series Operator Manual
Section 8: Appendix
APPENDIX
The following information is provided:
•
8.1 Positions of Sensors and Options
•
8.2 Operation Mode Selection
•
8.3 Base Reference Point
•
8.4 Base Reference Point Adjustment
•
8.5 Information on Media when using Optional Cutter
GZ4e Series Operator Manual
Page 8-1
Section 8: Appendix
8.1 POSITIONS OF SENSORS AND OPTIONS
Gap 17 - 67mm (0.67 –2.64")
I-Mark 6 - 53mm (0.24 –2.09")
I-Mark, Gap, Paper-End
Sensors
Print Head
LABEL PRINT DIRECTION
49.4mm (1.94")
Print Width: 104mm (4.09")
Invalid Area for Print
23.5mm (0.93")
25.3mm (0.99")
29.5mm (1.16")
Cutter
Tear-Off
Dispenser
Page 8-2
GZ4e Series Operator Manual
Section 8: Appendix
8.2 OPERATION MODE SELECTION
There are four modes of printer operation: Continuous, Tear-off, Cutter and Dispense mode. The differences
are the ways in which the label and liner are ejected. Before printer configuration, one must determine which
mode will be used. This section identifies the functional differences among the four.
CONTINUOUS MODE
With this mode of operation, the media remains in position for printing at all times. To do so, means that the
previous printed label is only available for removal when one to four additional labels have been printed
(quantity depends on label size). This mode of operation is specifically suited for printing bulk quantities to be
applied later on.
TEAR-OFF MODE
With this mode of operation, after printing, the printer feeds the first (outermost) label so that it is fully
extended out of the printer’s front for removal. Printing of the next label will not begin until the prior printed
label has been removed. This mode of operation is specifically suited for immediate application at the time of
print.
Upon removal of the prior printed label, the printer retracts the media so that the next label in line may be
printed, then the printer feeds it. This cycle repeats for each consecutive label.
CUTTER MODE
With the optional cutter unit installed and enabled, this mode of operation will cut individual printed labels or in
multiples. The media will be advanced to the cutter blade, the label cut will occur, and the unprinted media will
retract for positioning of the next print.
DISPENSE MODE
When the optional dispenser is installed and enabled, this mode of operation will peel the liner (paper
backing) from the printed label as it is advanced to the printer’s front. Once the printed label has been
removed from the printer for application, the unprinted media will retract and position itself so the next label
may be printed.
This operational mode is specifically applicable to print operations where the label is to be immediately
adhered.
GZ4e Series Operator Manual
Page 8-3
Section 8: Appendix
8.3 BASE REFERENCE POINT
The base reference point is the point at which one determines the print and cut positions.
The base reference position differs, depending on the print mode or the label pitch sensor to be used.
.
Continuous Mode/ Tear Off Mode
I-Mark Label
Gap Label
Base
reference
point
Base
reference
point
Cutter Mode
I-Mark Label
Gap Label
Base
reference
point for
cutting
Base
reference
point for
cutting and
printing
Base
reference
point for
printing
Dispenser Mode
I-Mark Label
Gap Label
Base
reference
point for
dispensing
Base
reference
point for
dispensing
and printing
Page 8-4
Base
reference
point for
printing
GZ4e Series Operator Manual
Section 8: Appendix
8.4 BASE REFERENCE POINT ADJUSTMENT
8.4.1 Adjustment of Base Reference Point for Printing
Normal Mode: PITCH OFFSET:
Adjust Pitch VR potentiometer on operator panel:
+/-49 mm (1.93”) for all media types
+/-3.75 mm (+/-0.15”) for all media types
The fine adjustment of the print position can be adjustable within the range of +3.75 mm to -3.75 mm (+0.15”
to -0.15”) using the Pitch potentiometer as described above.
Base reference
point for printing
(Print head)
Gap sensor
Label feed direction
Adjustment for
“+” value
No
Adjustment
Adjustment for
“-” value
+3.75mm (+0.15”)
-3.75mm (-0.15”)
Note:
The above base reference point for printing indicates the label stop position when label pitch sensor is set to
Gap sensor.
GZ4e Series Operator Manual
Page 8-5
Section 8: Appendix
8.4 BASE REFERENCE POINT ADJUSTMENT (Cont’d)
8.4.2 Adjustment of option Stop Position
Adjust Offset VR potentiometer on operator panel:
+/-3.75mm (0.15”) for all media
Option stop position (such as Cutter, Dispenser and Tear Off) is adjustable within the range of +3.75 mm to 3.75 mm (+0.15” to -0.15”) using the potentiometer adjustment described above.
Cut position
Base reference
point for printing
(Print head)
Label feed direction
Adjustment for
“+” value
No
Adjustment
Adjustment for
“-” value
+3.75mm (+0.15”)
-3.75mm (-0.15”)
Note:
The above cutting position indicates the stop position when label pitch sensor is set to Gap sensor.
Tear off and dispensing positions are adjustable in the same manner.
Page 8-6
GZ4e Series Operator Manual
Section 8: Appendix
8.5 INFORMATION ON MEDIA WHEN USING OPTIONAL CUTTER
8.5.1 Cutting of Labels
The correct cutting position is at the label gap. Cutting onto
the label must be avoided because the label adhesive that
accumulates on the blade will affect cutter sharpness.
Cut Position
Label
Backing paper
Cut Position
Label
8.5.2 Cutting Media with Perforation
As for media with perforation, cutting on or in front of the
perforated lines is prohibited. Cutting in those locations
could cause the media to jam and the printer to malfunction.
The perforated line +1 mm (+0.04”) is the cut prohibited
zone.
Cut prohibited zone
(1mm, 0.04”)
Perforated line
8.5.3 Cutter replacement
Over time, the cutter loses its cutting ability and begins to show
signs of wear.
Replace the cutter unit when the blade becomes blunt and cut
edges are rough. (Please contact an authorised SATO
Representative for replacement.)
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GZ4e Series Operator Manual
Page 8-7
Extensive contact information of worldwide SATO
operations can be found on the Internet at
www.satoworldwide.com
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