Phonak Roger Pen user guide
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1.1
User Guide
Contents
1. Welcome
4
2. Getting to know your Roger Pen
6
2.1 In the box
6
2.2 How your Roger Pen works
7
2.3 Device descriptions
8
2.4 Indicator lights (LED status)
9
3. Getting started
10
3.1 Setting up the docking station
10
3.2 Charging your Roger Pen
15
3.3 Switching on and off
18
3.4 Using Roger receivers
19
3.5 Connecting a receiver
20
3.6 Using the buttons
22
4. Using Roger Pen
23
4.1 Attaching the lanyard
26
4.2 Connecting to multimedia devices
28
4.3 Using Bluetooth
30
4.4 Using Roger Pen during phone calls
31
2
5. Special functions
39
5.1 Mute
39
5.2 Manual microphone modes
40
5.3 Disconnecting Roger devices (NewNet)
42
5.4 Verification mode
42
6. Adding additional microphones
44
6.1 Connect
44
6.2 Using additional microphones
47
7. Introducing Bluetooth
50
7.1 What is Bluetooth?
50
7.2 Using a Bluetooth device
52
7.3 Setting up Bluetooth
54
7.4 Unpairing Bluetooth devices
58
8. Troubleshooting
59
9. Important information 65
10. Service and warranty 71
11. Information and explanation of symbols 73
3
1.Welcome
Congratulations on choosing the Roger Pen from Phonak.
This universal, cutting-edge wireless microphone helps
people with a hearing loss to understand more speech
in loud noise and over distance. Designed with discretion
in mind, the Roger Pen features adaptive wireless
transmission, fully automated settings, wideband audio
Bluetooth for cell phone use, TV connectivity, and an
audio input for listening to multimedia. It can also be used
alongside other Roger Clip-On Mics and Roger Pens in a
microphone network.
Your Roger Pen is a Swiss premium-quality product
developed by Phonak, the world’s leading hearing
healthcare company.
4
Please read this User Guide thoroughly to benefit from
all the possibilities your Roger Pen offers.
If you have any questions, please consult your hearing
care professional or local Phonak support center.
Phonak – life is onwww.phonak.com
5
2.Getting to know your Roger Pen
2.1 In the box
6
Roger Pen
Docking station
Power supply with
country adapter and
charging cable
Storage pouch
Lanyard
Audio cable
for docking station
micro-USB audio
cable (suitable for
traveling)
RCA / Cinch adapter
for TV or HiFi
Quick Setup Guide
2.2 How your Roger Pen works
Roger Pen transmits the speaker’s voice directly into your
ears. The system consists of three main elements:
your hearing aids, Roger receivers and your Roger Pen.
Hearing
aid with
Roger
receiver
Roger Pen
Listener
Speaker
Your Roger Pen and your hearing aid typically work
within a range of up to 10 meters / 33 feet. Note that
human bodies and walls may reduce this distance. The
furthest range is possible when you can see your Roger
Pen (i.e. line of sight).
7
2. Getting to know your Roger Pen
2.3 Device descriptions
Roger Pen
a
b
c
h
g
f
e
a Indicator light (LED)
b Decline call
c Accept call
d Charging and audio input
(micro-USB)
e Microphone mode change
fConnect
g On / Off / Mute
hMicrophones
d
Docking station
a
b
c
8
a Slot for Roger Pen
b Charger input (micro-USB)
c Audio input (3.5 mm /
1/8 inch jack)
2.4 Indicator lights (LED status)
Indicator light
Meaning
Switched on
Switching off, Bluetooth in standby
Switching off
Audio input detected
Microphone / audio input muted
Charging
Fully charged
Low battery – charge your Roger Pen
Active phone call
Your Roger microphone cannot detect
the primary Roger microphone. Switch
on the primary Roger microphone and
make sure it is within range of your
Roger microphone. Alternatively, if you
don’t want to use your Roger Pen in a
microphone network, press 7 seconds on
the connect button until the LED turns
orange. After that, you have to
reconnect the Roger Pen with your
Roger receiver(s).
9
3.Getting started
3.1 Setting up the docking station
The Roger Pen docking station is used to both recharge
the microphone and transmit audio from a TV or other
audio device to the Roger Pen (and into your hearing
aids).
Setting up the power supply
1.Select the power adapter that corresponds to your
country.
US
EU
UK
AUS
2.Insert the top (round) end of the
adapter in the top end of the
universal power supply.
3. Click the base of the adapter in to
lock it into place.
10
2.
3.
Remove / Change:
a.Pull back the tab on the universal
power supply.
b. Gently pull the adapter upwards to
remove it.
c. Start over with step 1 (opposite).
a.
b.
Connecting the power supply to the docking station
1.Place the docking station next to your TV / audio device
and connect the smaller end of the charging cable to
.
the power input of the docking station
2.Plug the larger end of the charging cable into the
universal power supply.
3.Plug the power supply into an easily accessible power
socket.
3.
2.
1.
11
3. Getting started
Connecting the docking station to a TV / audio device
1. Plug the audio cable
into the audio input of
the docking station:
2.Connect the other end
of the audio cable to
the headphone output
of your TV / audio
device.
Alternatively, connect the
other end of the audio
cable to your TV’s Cinch / RCA adapter. Connect the
red and white plugs to the
matching red and white
output sockets on your TV.
12
2.
1.
You can also connect via a
SCART adaptor, which can be
bought from an electronics
store or from your Phonak
dealer.
Connect the other end of the
audio cable to the SCART
adapter.
Then plug the SCART adapter
into a free SCART output
socket on your TV.
If your TV does not include an analog audio output, you
need a digital to analog converter. Such converters can be
found in electronics stores or may be purchased from
your Phonak dealer.
13
3. Getting started
When the docking station is plugged into the headset
socket of your TV, you can adjust the volume via your
TV’s remote control.
Some TVs will switch off their loudspeakers when you
plug the jack into the headset socket – meaning
the TV will not be audible for other people. In such
cases use the Cinch / RCA or SCART output socket as
described overleaf.
The Roger Pen docking station can also be connected
to any other audio device such as an MP3 player, PC
or HiFi system using the audio cable.
14
3.2 Charging your Roger Pen
Roger Pen contains a
built-in lithium polymer
battery with fast-charge
capability.
To charge your Roger Pen,
slot it into the docking
station. The indicator light
will turn orange to
indicate it is charging.
Insert the device into the docking station as
indicated. Incorrect insertion may damage the device.
An empty battery will reach its maximum charge in
approximately 2 hours. Charging is complete when the
indicator light turns solid green.
When charging your Roger Pen for the first time, let
it charge for at least two hours, even if the battery
indicator light is not lit or turns green earlier.
15
3. Getting started
Alternatively, you can also charge your Roger Pen without
the docking station. This may be useful when traveling.
Using the micro-USB cable:
1.Plug the smaller end (micro-USB) of the charging cable
into your Roger Pen.
2.Plug the larger end (USB) of the charging cable into the
power supply.
3.Plug the power supply into an easily accessible power
socket.
2.
3.
1.
16
You can also charge your Roger Pen by using the
charging cable to connect your Roger Pen to one of
your computer’s USB ports.
If you connect the charging cable to your computer’s
USB port and the docking station at the same time,
your Roger Pen will not charge.
Indicator lights (battery status)
Indicator light
Meaning
Charging
Fully charged
Low battery – charge your Roger Pen.
In addition, you will hear beeps in your
hearing aids.
17
3. Getting started
3.3 Switching on and off
To switch your Roger Pen on, press the on / off button
for one second until the indicator light turns green.
Indicator light (Switching on)
Indicator light Meaning
Powering on
Switched on
18
3.4 Using Roger receivers
Using Roger MyLink
If your Roger receiver is a
Roger MyLink, switch your
Roger MyLink on and hang
it around your neck.
Make sure your hearing aids
are set to T / MT / T-Coil mode.
The Roger MyLink User Guide provides more detailed
information on using Roger MyLink.
Using Roger receivers attached to your hearing aids
If you have Roger receivers
that attach directly to your
hearing aids, make sure these
are properly attached and
each hearing aid is set to its
Roger / FM / DAI / EXT / AUX
program.
19
3. Getting started
3.5 Connecting a receiver
Your hearing care professional may already have
connected your Roger Pen to your hearing aids. If this is
not the case, connect your receiver to your Roger Pen
as follows:
1.Make sure Roger Pen and the Roger receiver are both
powered on.
2.Hold Roger Pen within 10 cm / 4 inches of the Roger
receiver.
3.Press the Connect
button on your Roger Pen.
0-10 cm / 0-4 inches
20
4.The indicator light will turn green for two seconds to
confirm a successful connection.
5.Repeat steps 2 & 3 to connect a second receiver.
You can connect an infinite number of Roger
receivers to your Roger Pen.
Indicator light (connection status)
After pressing the Connect button, the following
feedback may be given by the indicator light:
Indicator light
Meaning
Connecting
Connection was successful – your Roger
receiver is connected to your Roger Pen.
Roger Pen could not find a Roger
receiver. Move Roger Pen closer to your
Roger receiver and make sure the Roger
receiver is powered on. Then try to
connect again.
The Roger receiver is not compatible
with your Roger Pen.
21
3. Getting started
3.6 Using the buttons
To avoid pressing two buttons at the same time, it is
recommended to hold the Roger Pen as shown when you
press a button.
22
4.Using Roger Pen
Roger Pen is a flexible, intelligent product. It detects
which situation you are in and adapts its microphone
settings automatically to provide you the best speech
understanding possible.
Use Roger Pen in either of the following ways:
Conference style
Place Roger Pen in the middle of a table to listen to a
group of people.
23
4. Using Roger Pen
Interview style
Hold Roger Pen in your hand and point it towards the
person you want to hear.
Make sure your Roger Pen is pointing straight at
the mouth of the talker.
When holding Roger Pen in the hand,
avoid covering the microphone
openings.
24
Around the neck
Use the lanyard (neckloop) to hang Roger Pen around the
neck of the speaker you want to hear.
If you prefer to set the Roger Pen’s microphone mode
manually, please refer to ‘Special use cases / Manual
microphone modes’ (page 40).
25
4. Using Roger Pen
4.1 Attaching the lanyard
Slide the plastic part of the lanyard over the Roger Pen’s
clip (1.) until it is fully inserted (2.).
1.
2.
To remove the lanyard, pull it off the clip.
26
Hanging it around the neck
1.Open the lanyard by pulling the
magnets apart.
2.Hang the Roger Pen around the
neck of the speaker and close
the lanyard.
3.Adjust the length of the
lanyard to bring Roger Pen
closer to the mouth. Secure
the wire by pulling the cable
into the gap.
4.The distance between Roger
Pen and the mouth should
not be more than 20 cm /
8 inches.
max. 20 cm /
8 inches
27
4. Using Roger Pen
4.2 Connecting to multimedia devices
You can connect your Roger Pen to an audio source –
such as your TV, tablet or HiFi - to hear its audio signal
directly in your hearing aids.
Via docking station
Make sure the docking station is
powered on and properly connected to
your audio source, as described in
‘Getting started’ (page 12). Slot your
Roger Pen into the docking station.
After turning on your audio source,
Roger Pen will automatically detect
the presence of an audio signal and
start transmitting it.
If the docking station is not powered on, Roger Pen
can still detect and transmit an external audio signal.
Simply switch Roger Pen on.
When Roger Pen transmits an audio signal its
microphone is muted.
28
Via micro-USB audio cable
Alternatively, you can use the short micro-USB audio
cable to connect your multimedia device directly to your
Roger Pen.
1.Plug the round end of the
micro-USB audio cable into the
headphone output of your
multimedia device.
2.
2.Plug the rectangular
end (micro-USB) of
the micro-USB cable
into the socket of your
Roger Pen.
or
1.
Roger Pen must be switched
on to transmit the audio signal to
your hearing aids. After you have
activated your multimedia device’s audio signal,
Roger Pen will detect this signal and will
automatically mute its own microphone.
29
4. Using Roger Pen
4.3 Using Bluetooth
Roger Pen allows you to connect to Bluetooth-enabled
cell phones and smartphones to make and receive phone
calls. Before you can use your Roger Pen with your
phone however, you need to make sure your phone has
Bluetooth, and complete the pairing and connection
procedures described in ‘Setting up Bluetooth’ (page 53).
Caller‘s voice
audible here
Your voice
Caller‘s voice
Bluetooth
30
Roger
4.4 Using Roger Pen during phone calls
When engaged in a phone call, wear Roger Pen around
the neck using the lanyard as shown below (figure 1) or
hold it in your hand and ensure the top of the Roger Pen
is pointing towards your mouth (figure 2). In very noisy
environments, you may want to move Roger Pen closer
to your mouth.
1.
2.
31
4. Using Roger Pen
Avoid covering the microphone opening with your finger
or clothes (figure 3) and make sure Roger Pen is not
pointing away from you (figure 4).
3.
4.
During a phone call, keep your cell phone on you.
Bluetooth’s range (the maximum distance between
Roger Pen and the phone) is 1–3 meters / 3–10 ft.
Outside of this range the connection may be lost or
drop in and out.
Bluetooth calls will always take priority over the audio
input function of your Roger Pen.
32
Incoming calls
To receive a call, Roger Pen’s Bluetooth needs to be
enabled and it must be paired to your phone. Make sure
your hearing aids are set to the right program to receive
the signal from your Roger receivers. When a call is
received on your phone, Roger Pen’s indicator light will
turn solid blue and you will hear the ringtone signal
through your hearing aids.
Incoming phone calls will also sound in your hearing aids,
even if Roger Pen is switched off.
Roger Pen’s microphones may be muted when your
phone rings.
33
4. Using Roger Pen
Accepting incoming calls
button
To accept an incoming call, press the Accept
when you hear the ringtone in your hearing aids. Speak
into Roger Pen – not your phone – when the call is in
progress.
Only one phone call at a time is possible. If another
incoming call occurs on a second connected phone, you
have two options:
: The current call will be put on hold
SS Press Accept
and the new incoming call will be accepted.
: The new incoming call will be
SS Press Decline
rejected and you can continue with your current call.
34
Rejecting a call
If you prefer not to answer an incoming call, press the
button. Using your phone to reject the call
Decline
will have the same effect.
Making phone calls
Make sure Roger Pen and your phone are connected
via Bluetooth as described in ‘Setting up Bluetooth’
(page 53).
Use your phone’s keypad to enter the number and press
the phone’s call button. You will hear the ringing tone in
your hearing aids shortly afterwards.
Ending a call
To end a phone call via your Roger Pen, press its Decline
button. The call will terminate. You can also end a
call via your phone instead of your Roger Pen.
35
4. Using Roger Pen
Advanced phone options
The following functions can only be used if your phone
supports them. Please consult your phone’s User Guide if
unsure.
Redial last number
Briefly press the Accept
last number dialled.
button twice to redial the
Voice dialling
button once to activate voice
Press the Accept
dialling, then simply say the name of the person you want
to call.
Wait until you hear the prompt or start tone before
speaking the person’s name.
If you have connected two phones to your Roger Pen
at the same time (MultiPoint) only the last-paired
phone can be used for voice dialling.
You can also use this function to control your phone
with your voice.
36
Transferring a call
button for two seconds transfers
Holding the Accept
the call back to your phone. This allows you to hand your
phone to another person. You will no longer hear the call
in your hearing aids.
button for another two seconds
Holding the Accept
will transfer the call back to your Roger Pen.
Disabling Bluetooth
If you are not using Roger Pen’s Bluetooth function, we
recommend deactivating Bluetooth to save power.
Switch on Roger Pen and then press the Decline
button for two seconds to deactivate Bluetooth.
To re-activate Bluetooth, switch on Roger Pen and press
button for two seconds. Your Roger Pen
the Accept
should connect automatically with your phone.
37
4. Using Roger Pen
Indicator light (Bluethooth status)
Indicator light Meaning
Active Phone call
Enabling Bluetooth
Disabling Bleutooth
Roger Pen is switched off but still ready
to do phone calls
38
5.Special functions
5.1 Mute
Firmly press the on / off button
to mute Roger Pen’s microphone
or audio input.
When muted, the indicator
light will turn solid violet.
Press the on / off button again to re-activate Roger Pen’s
microphones or audio input.
Indicator light (Mute)
Indicator light Meaning
Microphone / audio input muted
39
5. Special functions
5.2 Manual microphone modes
If you wish to override the automatically selected
microphone mode, you can do this manually.
Roger Pen features three manual microphone modes,
which can be accessed in turn by pressing the
microphone button.
Automatic
Handheld /
lanyard mode
Interview
mode
Conference
mode
40
The Roger Pen’s current manual microphone mode is
indicated by the following indicator lights:
Indicator light Meaning
Interview mode. Select this mode if
you want hear one particular speaker by
pointing Roger Pen towards them.
Surrounding noise and the voices of other
speakers around you will be reduced.
Conference mode. Select this mode if you
want Roger Pen to pick-up voices from
all around (i.e. friends sat around a table).
Handheld / lanyard mode. If you want
to hear one particular speaker and it is
noisy, it’s best for the speaker to hold the
Roger Pen themselves. They should hold
it within 20 cm / 8 inches of their mouth.
Automatic mode
If Roger Pen is in Handheld / lanyard mode and you press
the microphone button again, Roger Pen will move into
Automatic mode.
41
5. Special functions
5.3 Disconnecting Roger devices (NewNet)
To disconnect your Roger Pen from any
connected receivers or other Roger
microphones, hold the
button
Connect
for 7 seconds.
The indicator light will turn
orange when Roger Pen has been
disconnected from all connected
devices.
7 secs
You can now start to re-connect Roger receivers or Roger
microphones with your Roger Pen.
5.4 Verification mode
Verification mode is used by hearing care professionals
to verify a device according the Roger POP (Roger
Phonak Offset Protocol).
To activate verification mode, press the Connect
button 5 times in a row.
42
Indicator light (Verification mode)
Indicator light Meaning
Verification mode activated
Verification mode can only be activated during the
60 seconds after Roger Pen is switched on.
When Roger Pen is switched off, Verification mode is
automatically deactivated.
Reset
If your Roger Pen stops responding to commands, you
can reset it by pressing the on / off , Mic , Accept
buttons together for 10 seconds.
and Decline
43
6.Adding additional microphones
Roger technology allows you to use multiple microphones
in parallel by connecting additional Roger Clip-On Mics
and Roger Pens.
6.1 Connect
To connect another microphone to your Roger Pen,
follow these steps:
1.Turn on both microphones.
2.Hold the two microphones close together (within
10 cm / 4 inches).
3.Press the Roger Pen’s Connect
button.
0-10 cm / 0-4 inches
4.The indicator lights of both microphones will turn green
for two seconds to indicate successful connection.
44
The primary microphone that controls the network
is the Roger Pen that you used to connect the
additional microphones.
Once you have connected another microphone with
your Roger Pen, it can only be used together with
Roger Pen. The other microphone will blink blue if it
does not find your Roger Pen. If you want to
disconnect it from your primary Roger Pen, use the
NewNet function (see ‘Special Functions’ on page 41).
It’s possible to add up to 10 other Roger microphones
to your Roger Pen.
If you want to connect another Roger Pen to yours,
you must first disable the second Roger Pen’s
Bluetooth before it can be connected.
45
6. Adding additional microphones
Indicator light (Connection status)
After pressing the Connect button, the following
feedback may be given by the indicator light:
Indicator light Meaning
Connection was successful - the other
Roger microphone is now connected to
your Roger Pen.
Roger Pen could not find another Roger
microphone. Move Roger Pen closer to
the other Roger microphone and make
sure both microphones are switched on.
Then try Connect again.
The other Roger microphone is not
compatible with your Roger Pen or the
other Roger Pen’s Bluetooth is still
enabled.
46
6.2 Using additional microphones
Hand over the Roger microphones to your speakers.
Make sure they are worn properly (pointing to the mouth
and within 20 cm / 8 inches). The primary Roger Pen can
also be used either in the conference mode on a table or
in interview mode.
The Roger microphones automatically detect when your
friend or partner talks, before instantly transmitting
his / her voice to your hearing aids.
If a speaker wants to temporarily leave the group, they
should mute their microphone by firmly pressing the
on / off button.
47
6. Adding additional microphones
Roger Pen as the primary device in a network can still
be used in all microphone modes.
Roger Pen will be in handheld / lanyard mode when
used as a secondary microphone in a network. It will
need to be within 20cm / 8 inches to the speaker‘s
mouth.
Only one speaker can be heard at a time. When two
people speak at the same time, the person who talked
first will be heard. When they stop talking, the other
speaker will be heard.
The speaker using the primary Roger Pen should stay
within 10 m / 30 feet of the group. If the speaker with
the primary Roger Pen wants to temporarily leave the
group, he should leave the microphone within the
group.
If the Roger Pen is turned off or moves out of range,
the secondary Roger microphones will start blinking
blue and will stop transmitting.
48
Indicator light (multiple microphone status)
When using multiple Roger microphones, the following
feedback may be given by the indicator light:
Indicator light Meaning
Your Roger microphone is muted. Unmute
it by pressing the on / off button.
Your Roger microphone cannot detect the
primary Roger microphone. Switch on
the primary Roger microphone and make
sure it is within range of your Roger
microphone. Alternatively, if you don’t
want to use your Roger Pen in a
microphone network, press 7 seconds on
the connect button until the LED turns
orange. After that, you have to
reconnect the Roger Pen with your Roger
receiver(s).
49
7. Introducing Bluetooth
7.1 What is Bluetooth?
Bluetooth provides a way for devices like cellular or
cordless phones, laptops and personal computers to
communicate wirelessly.
Your Roger Pen supports Bluetooth, allowing you to
receive phone calls directly in your hearing aids.
For further information about Bluetooth, visit
www.bluetooth.org
What Bluetooth devices can I use with my Roger Pen?
First, check whether the device you wish
to use is Bluetooth-enabled. Look for
the Bluetooth symbol on the device or
in its User Guide.
Second, the possible applications of a Bluetoothenabled device are defined by ‘profiles’. The device you
wish to use with your Roger Pen must support either
the ‘Head Set’ or ‘Hands Free’ profile (HSP / HFP).
50
Bluetooth device compatibility
If a problem occurs with the connection between your
Bluetooth device and Roger Pen, or if you are unsure
about your device’s Bluetooth capabilities, please
consult your device’s User Guide or ask its dealer.
Bluetooth operating range
Your Roger Pen supports Bluetooth Class 2 operation
up to a range of 3 meters (10 ft).
Line-of-sight between your Roger Pen and your mobile
phone is not required. However, the following factors
may negatively affect the range achieved:
SS Interference with other devices in the environment may
reduce the operating range.
SS The Bluetooth device with which you are connecting
may only support a more limited range.
If your Bluetooth device moves out of range of your
Roger Pen and has an active audio connection, this
connection will start to be intermittently lost, and will
finally be terminated.
51
7. Introducing Bluetooth
If the device then moves back within range of your
Roger Pen, it may or may not resume streaming
to your hearing aids. If it does not resume, switch off
Roger Pen and switch it on again.
7.2 Using a Bluetooth device: pairing and connecting
To enable communication two simple procedures must
be completed:
1.Pairing: The pairing procedure allows you to control
which Bluetooth devices are permitted to communicate
with each other. It needs to be completed for each
device you wish to use with your Roger Pen.
2.Connecting: Once a device is allowed to communicate
with Roger Pen (‘paired’) the connection procedure
makes sure the devices can exchange audio signals.
The paired devices will then connect every time they
are switched on and within reach of each other.
This connection is indicated on your phone by the
appearance of the Bluetooth symbol.
52
Most Bluetooth devices perform the connection
procedure automatically after pairing.
On the following pages the pairing and the connecting
procedures are described.
53
7. Introducing Bluetooth
7.3 Setting up Bluetooth
Pairing a Bluetooth-enabled phone
It is only necessary to perform the pairing procedure
once with each Bluetooth device. The pairing
procedure is controlled by your phone.
Different phones have different menu structures.
You should therefore refer to your phone’s User Guide
or dealer if you cannot complete the pairing
procedure using the generic steps described here.
A maximum of 8 devices can be paired with one
Roger Pen. A new pairing will replace the oldest used
device.
Roger Pen can support (connect to) two phones at
the same time, but only one call at a time is possible.
54
1.Turn on your Roger Pen and your phone. Place them
next to each other.
2. Locate the connectivity settings in your phone’s
menu. Look for the Bluetooth setting.
3. Ensure that your phone’s Bluetooth setting is
switched on.
4. On your phone choose SEARCH or SCAN to search for
Bluetooth devices or audio enhancements.
5. To initiate the pairing process on your Roger Pen,
button for 7 seconds until the
press the Accept
indicator light starts to blink blue.
7 sec
6. Your Roger Pen will remain in the pairing mode for
two minutes or until pairing is completed.
55
7. Introducing Bluetooth
7.Your phone should present a list of the Bluetooth
devices it has detected. Select Roger Pen from this list.
8. Your phone may then ask you to enter a passcode. If so,
enter ‘0000’ (four zeros). Some phones may ask which
Bluetooth service you want to enable. Select Headset.
9. Your Roger Pen should now be paired to your phone
and the indicator light will stop blinking.
Connecting to a phone
Once your phone and Roger Pen are paired (see ‘Pairing
a Bluetooth-enabled phone’), the phone needs to
be connected to your Roger Pen before it can send its
audio signals.
This connection function should also appear in your
phone’s Bluetooth menu.
1. Ensure that the Roger Pen is turned on and its
Bluetooth feature enabled.
2. Locate the Bluetooth section of your phone’s settings
menu and select ‘List of paired devices’.
56
3. Locate and highlight your Roger Pen and select
Connect.
4. Confirmation of successful connection is indicated
on your phone by the appearance of a headset symbol.
The connection between your Roger Pen and your
phone will be maintained as long as the two devices
remain on and within range of each other. If either
device is switched off or moves out of range, you may
need to re-connect devices.
Some phones may connect automatically after
pairing. We recommend selecting Yes when
prompted to allow this automatic connection.
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7. Introducing Bluetooth
7.4 Unpairing Bluetooth devices
If you encounter issues with one of your paired
devices, or if a device stops connecting to your
Roger Pen, try unpairing devices from your Roger Pen.
1. Turn your Roger Pen on.
2. Enable Bluetooth by pressing the Accept
for 2 seconds.
button
, Decline
and
3. Press and hold the Accept
buttons simultaneously for 7 seconds,
Connect
until the indicator light turns orange.
Unpairing Bluetooth devices removes their ability to
connect with any previously-paired Bluetooth device.
You will need to perform the pairing process again if
you wish to reconnect.
58
8. Troubleshooting
Most probable cause(s)
Solution(s)
I cannot switch Roger Pen on
JThe battery is empty
JCharge Roger Pen for at least
two hours
I cannot understand the speaker
JThe microphone is not
positioned correctly
JMove Roger Pen closer to the
speaker’s mouth
JMake sure Roger Pen is
pointing towards the speaker’s
mouth
JThe microphone openings are
covered by fingers or clothing
JMake sure the microphone
openings are not covered by
fingers, clothing or dirt
I cannot hear the speaker’s voice even though Roger Pen is
switched on
JThe microphone has been
muted
JCheck the indicator light – if
it is violet, briefly press the
on / off button to activate the
microphones
JYour hearing aids are not
set to the correct program
JCheck that your hearing aids
are set to the correct program
(Roger / FM / DAI / EXT / AUX)
JYour Roger receivers are not
connected to Roger Pen
JHold Roger Pen close to each
Roger receiver in turn and
press the Connect button
59
8. Troubleshooting
Most probable cause(s)
Solution(s)
JIn case of multiple microphones, JCheck the indicator light - if it
is blinking red, switch on the
the primary microphone may
primary microphone and check
not be switched on or may be
that it is within range
out of range
I keep losing the audio signal
JDistance between Roger Pen
and Roger receiver is too large
JGo closer to your Roger Pen
JThere are obstacles between
you and Roger Pen
JMake sure you can see the
Roger Pen (line of sight)
The volume of my multimedia device is too low
JIncorrect volume settings
JIncrease volume of your audio
source
I cannot hear my multimedia device
JThe audio source is muted
JUnmute the audio source
JRoger Pen is using the
micro-USB audio cable but
is not switched on
JSwitch on Roger Pen to listen
to the audio source via the
micro-USB audio cable
Roger Pen is switched on but it‘s light is blinking blue
JThe primary microphone that
your Roger Pen is connected
to is no longer available
60
JCreate a NewNet (press the
Connect button for 7 seconds)
to make your Roger Pen a
standalone transmitter again
Most probable cause(s)
Solution(s)
Roger Pen’s light is blinking red (double flash)
JIts battery charge is low
JCharge Roger Pen as soon as
possible
Roger Pen has stopped working
JSoftware issue
JReboot Roger Pen by
simultaneously pressing the
on / off, microphone, accept
and decline buttons
During Bluetooth pairing, the phone asks for a pass code
JThis code is required to pair
JRoger Pen pairing code is
your Roger Pen with your phone
‘0000’ (four zeros)
I keep losing the signal during a Bluetooth phone call
JThe Bluetooth device is either
out of range or worn in a back
pocket (body shielding)
JMove back within range and
keep Bluetooth devices in
front of you
The volume of the cell phone is uncomfortable
(too low or too high)
JThe volume is not correctly set
on the celle phone
JAdjust the volume of the
cell phone
61
8. Troubleshooting
Most probable cause(s)
Solution(s)
The caller can hear me but I cannot hear the caller
JThe call was transferred to the
phone
JMake sure the call is
transferred back to your Roger
Pen by pressing the Accept
button for 2 seconds
Roger Pen is no longer recognized by the phone to which it was
previously paired
JThe devices are too far away
from each other
JBring devices within 3 meter /
10 feet
JRoger Pen has stopped seeking
for paired Bluetooth devices to
save power
JSwitch Roger Pen off and on
again
JRoger Pen can be paired to a
JRepeat the pairing
maximum of 8 different
Bluetooth devices. If its internal
memory is full, new pairings
may overwrite previous pairings.
These devices are unpaired
I accepted a call on my phone (instead of via Roger Pen) but
cannot hear it in my hearing aids
JSome phones unfortunately do
not support this function
62
JAlways accept calls by
pressing the Accept button on
the Roger Pen
Most probable cause(s)
Solution(s)
My phone is ringing but I cannot accept the call on my Roger Pen
JThe phone’s Bluetooth is
disabled
JEnsure Bluetooth is enabled
(see your phone’s User Guide)
JRoger Pen’s Bluetooth is
disabled
JEnsure Bluetooth is enabled
by pressing the Accept button
for 2 seconds
JRoger Pen is not connected to
your phone
J1. Disable your phone’s
Bluetooth and then turn it on
again
2. Restart Roger Pen by
switching it off and on again
3. Ensure Roger Pen’s
Bluetooth is enabled by
pressing the Accept button
for 2 seconds
4. Connect Roger Pen to your
phone by choosing it in the
phone’s ‘Active device’ menu
5. Ensure your phone and
Roger Pen are within range
JRoger Pen is not paired with
your phone
JFollow the pairing process in
this User Guide
JThe distance between Roger
Pen and your phone is too
great
JDo not exceed the maximum
distance and keep Bluetooth
devices in front of you
63
8. Troubleshooting
Most probable cause(s)
Solution(s)
My phone is ringing but I cannot hear its ringing tone even
though Roger Pen’s light has turned solid blue
JPhone is set to vibrate only
JEnable your phone’s ring tone
JYour Roger receiver is not
connected or switched on
JEnsure your Roger receiver is
switched on and connected
JYour hearing aid is not set to
the right program
JSet your hearing aids to the
correct Roger / FM / DAI /
EXT / AUX program
The person on the phone is having difficulty hearing me
64
JRoger Pen’s microphone
openings may be covered
JMake sure these openings are
not covered by your fingers,
clothing or dirt
JRoger Pen is not being worn
correctly
JRoger Pen should point
straight towards your mouth
JRoger Pen might be rubbing
against clothing
JTry to move less when
speaking
JThe volume of the caller’s
phone is set too low
JAsk your caller to increase
their phone’s volume
9.Important information
9.1 Important Safety Information
Please read the information on the following pages
before using your Phonak device.
This symbol on the product or its packaging means
that it should not be disposed of with your other
household waste. It is your responsibility to dispose of
your waste equipment separately from the municipal
waste stream. The correct disposal of your old
appliance will help prevent potential negative
consequences for the environment and human health.
65
9. Important information
9.2 Hazard warnings
Keep this device out of reach of children aged under
3 years.
Opening the device might damage it. If problems
occur that cannot be resolved by following the
guidelines in the Troubleshooting section of this
User Guide, consult your hearing care professional.
Your device should only be repaired by an authorized
service center. Changes or modifications to this device
that were not explicitly approved by Phonak are not
permitted.
Please dispose of electrical components in accordance
with your local regulations.
Do not use your device in areas where electronic
equipment is prohibited. If in doubt, please ask the
person in charge.
Device should not be used on aircrafts unless
specifically permitted by flight personnel.
66
External devices should only be connected if they
have been tested in accordance with corresponding
IECXXXXX standards.
Only use accessories that are approved by Phonak AG.
Using your device’s cables in any way contradictory to
their intended purpose (e. g., wearing the USB cable
around the neck) can cause injury.
When operating machinery, ensure that no parts of
your device can get caught in the machine.
Do not charge device while it is on your body.
Caution: electric shock. Do not insert plug alone into
electrical outlets.
67
9. Important information
9.3 Product safety information
Protect the device from excessive shock and vibration.
Do not expose your device to temperatures and
humidity outside of the recommended conditions
stated in this User Guide.
Never use a microwave or other heating devices to
dry the device.
Clean the device using a damp cloth. Never use
household cleaning products (washing powder, soap,
etc.) or alcohol to clean the device.
Only recharge your device using chargers supplied
by Phonak or by stabilized chargers providing 5VDC
and ≥500 mA.
Do not connect an USB or audio cable to your device
that exceeds 3 meters (9 ft) in length.
When the device is not in use, turn it OFF and store it
safely.
68
Protect the device from excessive moisture (bathing,
swimming), heat (radiator, car dashboard), and direct
contact with skin when sweating (workout, fitness,
sport).
X-ray radiation, CT or MRI scans may destroy or
adversely affect the correct functioning of the device.
Do not use excessive force when connecting your
device to its different cables.
Insert the device into the docking station as
indicated. Incorrect insertion may damage the device.
Protect all openings (microphones, audio input and
charger) from dirt and debris.
If the device has been dropped or damaged, if it
overheats during charging, has a damaged cord or
plug, or has been dropped into liquid, stop using your
device and contact your hearing care professional.
69
9. Important information
The device has a built-in rechargeable battery. This
battery can be charged and discharged hundreds of
times but may eventually wear out. The battery may
then only be replaced by authorized personnel.
9.4 Other important information
SS Persons with pacemakers or other medical devices
should ALWAYS consult their physician or the
manufacturer of their device BEFORE using the device.
The use of the device with a pacemaker or other
medical devices should ALWAYS be in accordance with
the safety recommendations of the physician responsible
for your pacemaker or the pacemaker manufacturer.
SS Device collects and stores internal technical data.
This data may be read by a hearing care professional in
order to check the device, as well as to help you use
your device correctly.
SS The digital signal sent from the device to a connected
receiver cannot be overheard by other devices which
are not in the microphone’s network.
70
10.Service and warranty
10.1 Local warranty
Please ask the hearing care professional, where you
purchased your device, about the terms of the local
warranty.
10.2 International warranty
Phonak offers a one year limited international warranty,
valid as of the date of purchase. This limited warranty
covers manufacturing and material defects. The warranty
is valid only if proof of purchase is shown.
71
10. Service and warranty
10.3 Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals, immersion in
water or undue stress. Damage caused by third parties
or non-authorized service centers renders the warranty
null and void. This warranty does not cover any services
performed by a hearing care professional in his / her
office.
Serial number:
Date of purchase:
72
Authorized hearing
care professional
(stamp / signature):
11.Information and explanation of symbols
The CE symbol is confirmation by
Phonak Communications AG that
this Phonak product is in compliance
with the essential requirements and
other relevant provisions of Directive
1999/5/EC.
This symbol indicates that it is
important for the user to read and
take into account the relevant
information in this user guide.
This symbol indicates that it is
important for the user to pay
attention to the relevant warning
notices in this user guide.
Important information for handling
and product safety.
73
11. Information and explanation of symbols
Operating
conditions
This device is designed such that it
functions without problems or
restrictions if used as intended, unless
otherwise noted in these user guides.
Australian EMC and Radiocommunications compliance label.
Temperature: –20° to +60° Celsius
(–4° to +140° Fahrenheit).
Humidity transportation: Up to 90%
(non condensing).
Humidity storage: 0% to 70%, if not
in use.
Atmospheric pressure: 500 hPA to
1100 hPA.
74
The symbol with the crossed-out
garbage bin is to make you aware
that this device may not be thrown
away as normal household waste.
Please dispose of old or unused device,
at waste disposal sites intended for
electronic waste, or give your device
to your hearing care professional
for disposal. Proper disposal protects
the environment and health.
This product has an embedded, nonreplaceable battery. Do not attempt
to open the product or remove the
battery as this may cause injury and
damage the product.
Please contact the local recycling
facility for removal of the battery.
75
11. Information and explanation of symbols
The Bluetooth® word mark and logos
are registered trademarks owned
by Bluetooth SIG, Inc. and any use of
such marks by Phonak is under license.
Other trademarks and trade names
are those of their respective owners.
76
77
Notes
78
79
029-0276-02/V3.00/2014-09/A+W © Phonak AG All rights reserved
Manufacturer:
Phonak Communications AG
Laenggasse 17
CH-3280 Murten
Switzerland
www.phonak.com/phonak-roger
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