WA-Tukwila-Technical-Operations

WA-Tukwila-Technical-Operations
Job Posting
Location: Tukwila, WA
Job title: Technical Operations Manager
Reports To: SVP, Operations
Type of Position:
Salary:
Posting Period:
Exempt, full-time
DOE
Until Filled
Purpose of Position: The Technical Operations Manager will be responsible for providing direction and leadership
to the field technical departments. They will oversee operations of installations, service and maintenance for the
Seattle East system.
Responsibilities:
• Manage and Supervise the Service, Installation, Maintenance and Warehouse operations.
• Direct the daily operation of installation and technical operations to improve customer satisfaction, reduce
service calls and maintain a high performing workforce and plant.
• Responsible for system compliance to NCTA, FCC regulations and company minimum operating specifications.
Participate in the development of procedures and practices within relevant departments.
• Ensure operations, performance and quality of the cable system and its components to assure operational
efficiencies. Resolve all quality problems.
• Manage system performance, maintenance procedures and technical practices; assure same day and 1st call
resolution.
• Provide training to Technical staff to help improve home certification results and troubleshooting when
necessary.
• Maintain and improve employee communication and satisfaction.
• Coordinate department responses to customer or department issues. Work with other departments as
necessary to maintain an in-depth technical knowledge of new technology being deployed.
• Resolve customer complaints as needed to complete satisfaction.
• Assist in budget preparation and control costs through effective use of overtime, assets and workforce
• Able to troubleshoot distribution and return path problems from CPE to headend (including troubleshooting,
repairing or replacing defective or damaged components and/or installing new taps, amps.); identify and
resolve complex problems with customer configurations and settings that interfere with use of the service.
• In the role of manager select, lead, motivate, counsel, evaluate, and discipline staff. Delegate tasks and
responsibilities to foster and develop a team-orientation among staff. Proactively support and motivate
training.
• Perform FCC compliance testing and documentation as required.
• Assist in development and implementation, and on-going maintenance of Region’s preventative maintenance
program.
• Ensure timely and accurate performance reporting and reviews.
• Punctual, regular, and consistent attendance.
•
Other duties as assigned or required
Minimum Qualifications:
• Bachelor's Degree and two to five years related experience preferred or four to seven years related work
experience required.
• Eight years of technical CATV experience encompassing approximately five years recent functional supervisory
experience.
• High energy person with a strong willingness to complete difficult and multiple work assignments.
• Proven track record of developing staff for future promotion and maintaining a high standard of employee
relations.
• Proficient PC skills, Strong interpersonal skills essential.
• Must be able to work a variety of hours and accept extended schedules
Essential Job Functions:
•
Ability to manipulate connectors, fasteners, wire and hand tools, including but not limited to, shovels,
picks, wrenches, and other general or specialized small hand tools
•
Ability to lift 50 pounds
•
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment,
including gaffs, ladders, and fully loaded tool belts
•
Ability to work while standing 25-50% of the time
•
Must have the ability to communicate by telephone, correspondence, and in person.
•
Must possess a good command of the English language, including excellent enunciation, grammar and lack
of slang.
•
Must have basic computer, typing and mathematics techniques.
•
Must be able to sit for extended periods.
•
Must have ability to frequently use repetitive motions of the wrist, hands and/or fingers.
Diverse Workforce / EEO:
Wave Division Holdings (WDH) recognizes and strongly supports the benefits of a diverse workforce, and strives to
provide a culture that recognizes the unique contributions of each of our employees. WDH requires a drug test,
background check, employment, and education verification as conditions of employment. WDH is an equal
opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin,
gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any
other legally protected status.
To Apply: Interested candidates may send cover letter and resume to [email protected] (please
include job title and location of position in your email)
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