encore_st_duet_1800_qsg
Quick Start Guide ONLY for Encore/ST G4 Duet 1.8 GHz
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Power Mac and Operating System Compatibility
This Encore/ST G4 Duet processor upgrade card is compatible only with Power
Mac G4 AGP Graphics, Gigabit Ethernet, Digital Audio, QuickSilver 2001, and
QuickSilver 2002 models. Installation of this product into a Power Mac G4 Cube is
not supported. If you are unsure which Power Mac model you have, refer
to Apple’s online support article that describes the differences at
http://docs.info.apple.com/article.html?artnum=58418. This article
lists model numbers, and describes the physical differences of the various
Power Mac G4 models.
At this printing, this Encore/ST G4 Duet processor upgrade is
compatible with Mac OS® 9.2 and Mac OS X Version 10.3.5 and
later. For up-to-date Mac OS compatibility information, check our
Web site.
WARNING: Some Power Mac G4 (AGP Graphics) models are
incompatible with dual processor cards. If you purchased this
upgrade for a Power Mac G4 (AGP Graphics) computer, be sure to
read the included warning sheet for information on how to determine
whether your system is compatible before you install this product.
In order for this Encore/ST G4 Duet to operate in your system, it
must have the latest Power Mac G4 firmware installed. If you use
Mac OS X, you must ensure that it is Version 10.3.5 or later; earlier
versions are NOT compatible. If your system does not meet these criteria, you must upgrade to the correct OS version(s) and update your
system’s firmware before installing this upgrade. Otherwise, your system will not operate with the Duet installed. Instructions follow.
Support Notes: Please familiarize yourself with
the following instructions before beginning the
installation. If you feel you are unable to install the computer hardware, please contact a qualified computer
technician. Sonnet strongly recommends that a qualified
technician perform this installation.
Before proceeding with the installation, we recommend
that you backup important information on your hard
drive prior to installing new hardware or software.
Multiple Upgrade Recommendation
If you intend to perform multiple hardware upgrades to
your Power Mac, we recommend that you complete the
installation of the Encore/ST G4 Duet first, and then
install the remaining upgrades; complete each upgrade
and test it before proceeding to the next.
Encore/ST G4 Duet processor upgrades do not cause sleep issues in computers
that support sleep with the original processor installed. If a computer experiences sleep issues with the original processor installed, installing this upgrade is
unlikely to change that condition. In the very rare instance where a computer
begins to have sleep issues after a Duet upgrade is installed, the problem is isolated to that specific card and can be resolved by replacing it.
You Should Have
The following items should be included in your product package:
• Encore/ST G4 Duet processor upgrade card*
• Sonnet Installer CD
The following items are required for installation:
• Medium Phillips screwdriver
• Flat blade screwdriver (only for QuickSilver installation)
• Needle-nose pliers
* Your card may differ from what is pictured.
Remember to register your product online at http://registration.sonnettech.com to be informed of future upgrades and product releases.
Software updates and links are available from the Sonnet web site at www.sonnettech.com. • Online support form available at http://supportform.sonnettech.com.
Sonnet Technologies Customer Service hours are Mon.-Fri., 7 a.m.–4 p.m. Pacific Time • Customer Service Phone: 1-949-472-2772 • E-mail: [email protected]
Sonnet Technologies, Inc., Irvine, California USA • Tel: 1-949-587-3500 Fax: 1-949-457-6350
©2008 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Simply Fast, the Simply Fast logotype and Encore are trademarks of Sonnet Technologies, Inc. Macintosh and Mac are trademarks
of Apple Inc., registered in the United States and other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without notice. Printed in the USA.
QS-SG4D-1800-E-B-010708
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A. A
GP Graphics, Gigabit Ethernet, and Digital Audio
Users ONLY—Verify and Update Power Mac Firmware
(if Necessary)
If your computer is a Power Mac G4 (QuickSilver) model, skip to section B
below. Otherwise, before installing the Duet, you must ensure
your AGP Graphics, Gigabit Ethernet, or Digital Audio system’s
firmware has been updated to version 4.2.8. If an earlier version
of the firmware is used, your system will not operate with the Duet
installed. Please note, your system may need to connect to the Internet to
perform some of the steps.
firmware
version
1. OS X users: Open System Profiler or Apple System Profiler
(located within the Utilities folder found in the Applications
folder). Find the Boot ROM information listed in the Hardware
Overview pane (Figure 1). If it reads “4.28f1”, skip the rest of the
steps in this section and proceed to section B below. Otherwise,
go to step 2.
Figure 1
OS 9 users: Select and open Apple System Profiler from the Apple
Menu. Click the triangle next to Production Information, and
find the Boot ROM version information (Figure 2). If it reads
“$0004.28f1”, skip the rest of the steps in this section and proceed to section B below. Otherwise, go to step 2.
firmware version
2. Boot your system in Mac OS 9.2.x (the firmware updater will not
work in OS X Classic mode). As of this writing, Apple has not
made this firmware updater available as an OS X application.
Figure 2
3. Log on to the Internet and type the following in your browser
window’s address bar:
http://docs.info.apple.com/article.html?artnum=120068
4. Click on the appropriate link to download the firmware (Figure 3).
5. Double-click the G4 FW Update 4.2.8.smi file icon to mount the
G4 Firmware Update disk image. Double-click the G4 Firmware
Update icon to open the disk image, then double-click the About
G4 Firmware Update file icon. Once the read me file has opened,
print it. Following the directions on the pages you printed,
update the firmware on your system.
Mac OS X Alert: Due to technical issues that arise from the
Figure 3
operation of the latest G4 processors (used on this Encore/ST
G4 Duet card) in an older system, you must use Mac OS X Version
10.3.5 or later to ensure compatibility; earlier versions of Mac OS X
lack the proper processor support.
B. A
LL USERS—Install or Upgrade to Mac OS X Version
10.3.5 or Later, If Necessary
For Mac OS X compatibility, the Encore/ST G4 Duet card requires
Mac OS X Version 10.3.5 or later. If you are upgrading to Mac OS X
as part of this installation, or need to update Mac OS X to the latest
version, do so now; complete the Mac OS upgrade, and then restart
your computer.
Software/Firmware Info
Install Software… FIRST
Install Software… First!
C. MAC OS X USERS—Install Sonnet Firmware Patch
D. MAC OS 9 USERS—Sonnet Software Installation
This section describes the installation of software required to
support this Encore/ST G4 Duet in your computer. Please note
you MUST run the Sonnet Firmware Updater before you
install this upgrade card. If you do not run the updater,
your computer will not operate with the processor upgrade
installed.
This section describes the installation of software required to support this Encore/ST G4 Duet in your computer under Mac OS 9.2
when it is a selectable OS in Startup Disk (in System Preferences).
Please note if you ever start up your computer undr Mac OS 9.2,
you MUST run the Crescendo/Encore Installer before you
install this upgrade card. If you do not run the application,
your computer will not operate with the processor upgrade
installed.
Support Note: To ensure a smooth upgrade process,
close all open applications and disable antivirus software
before installing or running the Sonnet Firmware updater.
Support Note: To ensure a smooth upgrade process,
close all open applications and disable antivirus software
before installing or running the Sonnet Firmware updater.
1. Insert the Sonnet Installer CD into the computer’s optical
drive. Double-click the Sonnet Install CD icon. When the
Sonnet Install CD window appears, double-click the Mac OS
X ONLY folder.
1. Start your computer under Mac OS 9.2, and then insert the
Sonnet Installer CD into its optical drive. Double-click the
Mac OS 7-9 ONLY, not Classic folder, and then double-click
the Crescendo/Encore Install icon. By default, with “Easy
Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the
boot drive. If this is okay, click the Install button; otherwise,
select “Custom Install” from the pop-up menu for more
options or to select another drive to install the software.
The installer will install the appropriate software into your
computer’s System Folder.
2. Double-click the Sonnet Firmware Updater icon; Mac OS X’s
built-in Install program will launch. Follow the onscreen
directions to complete the installation of the Sonnet
Firmware Updater and Sonnet Firmware Remover applications to your Applications folder.
3. Shut down your computer.
4. Press and hold the Power button until you hear a long tone;
release the button when you hear the tone.
2. If the installation was successful, a dialog box will appear;
the program will then install a firmware patch that enables
the use of the Duet in your computer. (If you ran the Sonnet
Firmware Updater application under Mac OS X, the patch was
already installed; skip to step 6.) The Sonnet firmware patch
may be uninstalled. However, doing so prevents your system
from working with the Duet. Read the instructions in the
dialog box, and click OK to shut down your computer.
5. Once the startup process is complete and you have logged
in (if necessary), go the Finder and select Go > Applications
from the Apple menu.
6. Locate Sonnet Firmware Updater, and then double-click its
icon to launch the application.
3. Press and hold the Power button until you hear a long tone;
release the button when you hear the tone.
7. When the Sonnet Firmware Updater window appears, click OK.
8. When the Authenticate window appears, enter the
Administrator password, and then click OK.
4. After releasing the Power button, a progress bar will appear
at the bottom of your display screen. Do not do anything
with your computer until after it restarts.
9. When the Wait message appears, DO NOT CLICK OK; just
wait. Clicking the OK button will cause the application to
quit. After the Wait message disappears, another message will
appear indicating that the ROM is being patched. Do not
turn the power off; this process may take several minutes.
5. If an error occurred, a message will appear; you must rerun
the installer. Otherwise, once the firmware update is complete and your system restarts a dialog box will appear, stating it is okay to install the Duet; click OK.
10. When the message stating that the ROM has been patched
appears, click OK. Shut down your computer. If you ever
boot your computer in Mac OS 9.2, proceed to section D;
otherwise, you may now install the Encore/ST G4 Duet processor upgrade card.
6. After your system shuts down, you may install the Encore/ST
G4 Duet processor upgrade card.
Support Note: After updating your system’s firmware
with the Sonnet firmware installer, you do not need to
install the other software located in the Mac OS X ONLY folder
on the Sonnet Installer CD; that software is used for other processor upgrade cards by Sonnet.
Installation—AGP Graphics and Gigabit Ethernet Models
This section covers the installation of the Encore/ST G4 Duet into
Power Mac G4 AGP Graphics and Gigabit Ethernet models. If you are
installing this product into a Digital Audio model, skip to page 6. If
you are installing this product into a QuickSilver 2001 or QuickSilver
2002 model, skip to page 10.
WARNING: When handling computer products, take care to
prevent components from being damaged by static electricity;
avoid working in carpeted areas. Handle processor upgrade cards only
by their edges and avoid touching connector traces and component
pins. Also, avoid touching the logic board and any of its components.
port access
cover
Shut Down and Open Computer
1. Shut down your Power Mac. If the computer has been on for a
while, allow 20 minutes for it to completely cool before beginning the installation.
AGP Graphics/Gigabit Ethernet
Figure 4
2. If you need to move the computer to a different area where you
can work freely, disconnect any connected cables, move the computer, then reconnect the power cord to the computer and an
electrical outlet.
security lock
3. Touch a port access cover on the back of the computer (Figure 4)
to discharge any potentially damaging static electricity.
4. Disconnect the power cord from the computer.
Support Note: To avoid generating a static charge in your
Figure 5
body, do not walk around the room until after you finish
installing the Encore card and close the computer.
5. Locate the security lock at the back of the computer (Figure 5).
If it is not already pressed in, press it in now.
side panel
6. With the right side of the case facing you, open your Power Mac
by lifting the release latch and lowering the side panel away from
the computer’s case (Figure 6).
raise release latch
Figure 6
Remove Heat Sink
Locate the processor heat sink on the logic board (Figure 7); your
heat sink may appear different from what is pictured. Using caution
to avoid touching the processor card and the logic board, grasp one
of the clips securing the heat sink with needle-nose pliers, between
the heat sink and processor card. Pull down and away to unhook one
side of the clip from the processor card (Figure 7). Push the clip away
from you to unhook it from the other side. Repeat these steps with
the other clip. Once the clips have been unhooked, gently lift the heat
sink and clips away from the processor and set them aside, but not on
the logic board.
heat sink
clip
Figure 7
clip
Installation—AGP Graphics and Gigabit Ethernet Models
Remove Processor Card
Remove the three screws securing the processor card to the logic
board (Figure 8). Grasping its edges, gently lift one edge of the processor card to separate it from the logic board, and then carefully lift it
straight up and away.
processor
card
screw
screw
screw
Figure 8
Install Encore/ST G4 Duet Processor Upgrade Card
1. Remove the Encore/ST G4 Duet processor upgrade card from
its anti-static package; make sure to handle the card by its edges
(Figure 9); your card may differ from what is pictured.
Encore/ST G4
Duet card
anti-static
package
Figure 9
2. Carefully remove the cap covering the connector on the bottom
of the Duet card (Figure 10), and then place the cap on the original processor card’s connector.
Duet card
3. Place the processor card you removed from the computer into
the anti-static package, and then store it, the original heat sink,
heat sink clips, and the screws you removed in a safe place.
protective
cap
Figure 10
4. Align the connector on the bottom of the Duet card with the
connector on the logic board (Figure 11), and then set the card
down on top of the three threaded posts on the logic board (not
shown). Make sure the connectors are lined up, then, grasping
the Duet card by its heat sink, gently press it straight down until
the connectors snap together. Verify the connectors are completely coupled by gently pulling up on the edges of the Duet
board; the board should remain firmly in place.
connectors
Duet card
Figure 11
Installation—AGP Graphics and Gigabit Ethernet Models
5. Take note of the screw visible between the blades on one of the
Duet card’s fans; you will need to secure it (Figure 12).
screw
fan
6. Making sure the Duet card’s captive screws are engaged properly in the threaded posts, tighten each of the three screws and
secure the card snugly to the logic board; do not overtighten the
screws (Figure 13).
WARNING: When your computer is operating, the Duet’s heat
sink will become VERY hot to the touch; take care to not touch
the heat sink, or you may get burned.
screw
Duet card
screw
screw
Figure 13
Close Computer
1. Raise the side panel back into place (Figure 14).
side panel
2. Return the computer to your computing area if necessary, and
reconnect the power cord and peripheral cables to the computer.
Turn On Computer
Turn on your Power Mac; your accelerated machine should boot
normally.
Figure 14
AGP Graphics/Gigabit Ethernet
Figure 12
Installation—Digital Audio Models
This section covers the installation of the Encore/ST G4 Duet into
Power Mac G4 Digital Audio models (back panel appears like Figure 16).
If you are installing this product into an AGP Graphics or Gigabit
Ethernet model, go back to page 3. If you are installing this product
into a QuickSilver 2001 or QuickSilver 2002 model, skip to page 10.
Generic G4
model shown
WARNING: When handling computer products, take care to
prevent components from being damaged by static electricity;
avoid working in carpeted areas. Handle processor upgrade cards only
by their edges and avoid touching connector traces and component
pins. Also, avoid touching the logic board and any of its components.
port access
cover
Shut Down and Open Computer
Figure 15
1. Shut down your Power Mac. If the computer has been on for a
while, allow 20 minutes for it to completely cool before beginning the installation.
sound ports
2. If you need to move the computer to a different area where you
can work freely, disconnect any connected cables, move the computer, then reconnect the power cord to the computer and an
electrical outlet.
3. Touch a port access cover on the back of the computer to discharge any potential damaging static electricity (Figure 15).
screw
screw
4. Disconnect the power cord from the computer.
Figure 16
Support Note: To avoid generating a static charge in your
body, do not walk around the room until after you finish
installing the Encore card and close the computer.
5. If present, remove the two indicated screws from the back plate
of the computer (Figure 16). Otherwise, go to step 6.
6. Locate the security lock at the back of the computer (Figure 17).
If it is not already pressed in, press it in now.
security lock
Figure 17
7. With the right side of the case facing you, open your Power Mac
by lifting the release latch and lowering the side panel away from
the computer’s case (Figure 18).
side panel
raise release latch
Figure 18
Installation—Digital Audio Models
Remove Fan Assembly
This section covers the removal of the fan assembly found on some
Digital Audio models. If your machine does not have a fan assembly covering the processor heat sink, skip to “Remove Heat Sink”
below.
1. Locate and carefully disconnect the 2-pin connector from the
processor card (Figure 19).
2-pin connector
processor
card
Figure 19
fan assembly
2. Unlatch the fan assembly’s clips from the processor card and
the heat sink, then lift the fan assembly out of the case and set it
aside (Figure 20).
clip
clip
Figure 20
Locate the clips securing the processor heat sink to the processor card
(Figure 21); your heat sink may appear different from what is
pictured. Using caution to avoid touching the processor card and the
logic board, grasp one of the clips securing the heat sink with needlenose pliers, between the heat sink and processor card. Pull down
and away to unhook one side of the clip from the processor card
(Figure 21). Push the clip away from you to unhook it from the other
side. Repeat these steps with the other clip. Once the clips have been
unhooked, gently lift the heat sink and clips away from the processor
and set them aside, but not on the logic board.
heat sink
clip (grasp here)
clip (grasp here)
Figure 21
Remove Processor Card
Remove the three screws securing the processor card to the logic
board (Figure 22). Grasping its edges, gently lift one edge of the processor card to separate it from the logic board, and then carefully lift it
straight up and away.
processor
card
screw
screw
screw
Figure 22
Digital Audio
Remove Heat Sink
Installation—Digital Audio Models
Install Encore/ST G4 Duet Processor Upgrade Card
1. Remove the Encore/ST G4 Duet processor upgrade card from
its anti-static package; make sure to handle the card by its edges
(Figure 23); your card may differ from what is pictured.
Encore/ST G4
Duet card
anti-static
package
Figure 23
2. Carefully remove the cap covering the connector on the bottom
of the Duet card (Figure 24), and then place the cap on the original processor card’s connector.
Duet card
3. Place the processor card you removed from the computer into
the anti-static package, and then store it, the original heat sink,
heat sink clips, and the screws you removed in a safe place.
protective
cap
Figure 24
4. Align the connector on the bottom of the Duet card with the
connector on the logic board (Figure 25), and then set the card
down on top of the three threaded posts. Make sure the connectors are lined up, then, grasping the Duet card by its heat sink,
gently press it straight down until the connectors snap together.
Verify the connectors are completely coupled by gently pulling
up on the edges of the Duet board; the board should remain
firmly in place.
Duet card
post
post
connector
post
Figure 25
5. Take note of the screw visible between the blades on one of the
Duet card’s fans; you will need to secure it (Figure 26).
screw
fan
Figure 26
Installation—Digital Audio Models
6. Making sure the Duet’s captive screws are engaged properly in
the threaded posts, tighten each of the three screws and secure
the card snugly to the logic board; do not overtighten the
screws (Figure 27).
WARNING: When your computer is operating, the Duet’s heat
screw
sink will become VERY hot to the touch; take care to not touch
the heat sink, or you may get burned.
screw
screw
Figure 27
Close Computer
1. Raise the side panel back into place (Figure 28).
side panel
2. Return the computer to your computing area if necessary, and
reconnect the power cord and peripheral cables to the computer.
Turn On Computer
Turn on your Power Mac; your accelerated machine should boot
normally.
Digital Audio
Figure 28
Installation—QuickSilver 2001 and 2002 Models
This section covers the installation of the Encore/ST G4 Duet into
Power Mac G4 QuickSilver 2001 and QuickSilver 2002 models. If you
are installing this product into an AGP Graphics or Gigabit Ethernet
model, go back to page 3. If you are installing this product into a
Digital Audio model, go back to page 6.
port access
cover
WARNING: When handling computer products, take care to
prevent components from being damaged by static electricity;
avoid working in carpeted areas. Handle processor upgrade cards only
by their edges and avoid touching connector traces and component
pins. Also, avoid touching the logic board and any of its components.
Shut Down and Open Computer
Figure 29
1. Shut down your Power Mac. If the computer has been on for a
while, allow 20 minutes for it to completely cool before beginning the installation.
2. If you need to move the computer to a different area where you
can work freely, disconnect any connected cables, move the computer, then reconnect the power cord to the computer and an
electrical outlet.
security lock
3. Touch a port access cover on the back of the computer to discharge any potential damaging static electricity (Figure 29).
4. Disconnect the power cord from the computer.
Figure 30
Support Note: To avoid generating a static charge in your
body, do not walk around the room until after you finish
installing the Encore card and close the computer.
5. Locate the security lock at the back of the computer (Figure 30).
If it is not already pressed in, press it in now.
side panel
6. With the right side of the case facing you, open your Power Mac
by lifting the release latch and lowering the side panel away from
the computer’s case (Figure 31).
raise release latch
Figure 31
Remove Fan Assembly
1. With the back of the computer facing you, remove the two indicated screws (Figure 32).
screw
screw
Figure 32
10
Installation—QuickSilver 2001 and 2002 Models
2. Locate and carefully disconnect the 2-pin fan power connector from the logic board, and then lift out the fan assembly
(Figure 33).
fan
assembly
Remove Heat Sink
Support Note: The following steps address the removal of
2-pin
connector
your system’s processor card heat sink. Please note, the dual
processor heat sink is pictured, but the procedure to remove the
single processor heat sink is identical.
Figure 33
WARNING: Verify that the power cord is disconnected from
your Power Mac before you remove the heat sink and processor card. The original processor card is secured to the logic board
with four screws, one of which carries +12V and could spark if it is
grounded when the system is on.
heat sink
With the front of the computer facing you, locate the clips securing
the heat sink to the processor card (Figure 34). Carefully insert a flat
blade screwdriver between the right clip and the edge of the heat sink;
do not touch the edge of the processor card. Using extreme caution,
press down on the edge of the clip with needle-nose pliers, and twist
the screwdriver to unhook one side of the clip from the processor card
(Figure 34). Repeat the procedure on the other side of the clip. Repeat
these steps with the left clip. Once the clips have been unhooked,
gently lift the heat sink and clips away from the processor card and
set them aside, but not on the logic board.
clip
clip
processor card
Figure 34
Remove Processor Card
1. Remove the four screws securing the processor card to the logic
board (Figure 35).
processor
card
screw
screw
screw
screw
Figure 35
QuickSilver 2001/2002
2. Grasping its edges, gently lift one edge of the processor card to
separate it from the logic board, and then carefully lift it straight
up and away (Figure 36).
processor
card
Figure 36
11
Installation—QuickSilver 2001 and 2002 Models
Install Encore/ST G4 Duet Processor Upgrade Card
1. Remove the Encore/ST G4 Duet processor upgrade card from
its anti-static package; make sure to handle the card by its edges
(Figure 37); your card may differ from what is pictured.
Encore/ST G4
Duet card
anti-static
package
Figure 37
2. Carefully remove the cap covering the connector on the bottom
of the Duet card (Figure 38), and then place the cap on the original processor card’s connector.
Duet card
3. Place the processor card you removed from the computer into
the anti-static package, and then store it, the original heat sink,
heat sink clips, and all four screws you removed in a safe place.
protective
cap
Figure 38
4. Align the connector on the bottom of the Duet card with the
connector on the logic board (Figure 39), and then set the card
down on top of the three threaded posts. Make sure the connectors are lined up, then, grasping the Duet card by its heat sink,
gently press it straight down until the connectors snap together.
Verify the connectors are completely coupled by gently pulling
up on the edges of the Duet board; the board should remain
firmly in place.
Duet card
connector
post
post
post
Figure 39
5. Take note of the screw visible between the blades on one of the
Duet card’s fans; you will need to secure it (Figure 40).
fan
screw
Figure 40
12
Installation—QuickSilver 2001 and 2002 Models
6. Making sure the Duet’s captive screws are engaged properly in
the threaded posts, tighten each of the three screws and secure
the card snugly to the logic board; do not overtighten the
screws (Figure 41).
screw
screw
WARNING: When your computer is operating, the Duet’s heat
sink will become VERY hot to the touch; take care to not touch
the heat sink, or you may get burned.
screw
Figure 41
modem
filter
Reinstall Fan Assembly and Close Computer
1. Place the fan assembly between the Duet card’s heat sink
and the back panel of the computer, against the modem filter
(Figure 42). Carefully plug in the fan’s 2-pin connector to the
connector on the logic board.
fan
2-pin
connector
Figure 42
2. With the back of the computer facing you, secure the fan assembly to the back plate of the computer with the two screws you
removed previously (Figure 43).
screw
screw
Figure 43
4. Return the computer to your computing area if necessary, and
reconnect the power cord and peripheral cables to the computer.
QuickSilver 2001/2002
3. Raise the side panel back into place (Figure 44).
side panel
Turn On Computer
Turn on your Power Mac; your accelerated machine should boot
normally.
Figure 44
13
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