MAAX Tub

MAAX Tub
MAAX - Technical Support - Warranty
Technical Support FAQ
Warranty
Installation Manuals
Product Sheets
Technical Drawings
Material and Maintenance
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Warranty
Quality control
Creating uniquely different bathtub designs is important, but so is producing
specifications while maintaining the highest standards of quality. So it comes
that quality control is the top priority at MAAX. Our Total Quality Program ha
by experts in the field and is applied in every step of our operations.
Maintenance
Disinfecting regularly provides an effective defense against various types of
susceptible of developing in the deposits that build up over time in all bathtu
For daily maintenance, clean the tub with a moist cloth and gentle liquid dete
For acrylic surfaces, the occasional use of a special acrylic surface cleaner s
Lumashine or Lumacream will add lustre and protect the finish. For fiberglas
Magic Gelcoat polisher and cleaner is recommended.
Never use abrasive cleaners, scrapers or metal brushes, or any items or pro
scratch or dull the surface.
To clean whirlpool piping, prevent residue build-up and extend the life and p
your whirlpool tub, we recommend Mister MAAX cleaner, available from all M
We also recommend that your bathtub be cleaned monthly with Mister MAAX
disinfectant cleaner. Certified by Health Canada Control Products Act, Miste
considered an effective disinfectant to clean whirlpool and jet air circulation s
If you are unsure how to maintain your bathtub, shower or MAAX system, ou
will be happy to answer your questions and suggest the best solution for any
Sales terms and conditions
Price: Orders are accepted subject to prices in effect at the time of shipmen
subject to change without notice. Published pricing schedule shows suggest
and is subject to a trade discount as determined by MAAX. Orders will be inv
price in effect at the time the orders are placed. Selling prices could be reaju
notice during the year if transportation costs increase due to fuel surcharges
Conditions of acceptance: The acceptance, shipment or delivery of any or
conditional upon approval of MAAX's credit department and upon these term
of sale applying to the order and not any others unless specifically agreed to
MAAX. The right to require satisfactory security for performance of buyer's o
to making shipment on any order is reserved by MAAX. Any merchandise so
property of the seller until full payment is received.
Terms of payment: General payment terms are net, 30 days. A rate of 2%
per annum, compounded monthly) charge will apply on overdue accounts. N
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delivered to customers not complying with our sales and payment conditions
Taxes: All prices published are exclusive of goods and services tax (GST).
Tax, if applicable, is extra.
Transport and shipping: All shipped material must be inspected upon rece
damaged upon receipt must be refused immediately. Any damages by the c
shipment shall be claimed to the carrier.
Lost merchandise: If the recipient notices that some products are missing u
must immediately notify our customer service department. The recipient sha
which products are missing on the delivery slip and countersign it. The bill of
allows you to verify shipped and received merchandise.
Returns: Merchandise cannot be returned for any reason without written au
our customer service department. Any returned merchandise shall be liable
restocking fee and, if necessary, labour costs. In the case of a custom produ
that is not White equipped with or without a basic massage system, MAAX w
the return. All transportation fees shall be paid by the originator.
Custom orders: All items made to order or goods made in nonstandard col
customer's specifications are non-returnable or subject to cancellation unde
circumstances.
Cancellation: The client cannot at any time cancel an order that has been c
MAAX after 24 hours of receipt of confirmation. All cancellation requests mu
fax and must be confirmed by MAAX.
Design and Dimensions
MAAX Inc. reserves the right to discontinue products at any time or change
and/or design without notice and without incurring obligation.
All dimensions are approximate and subject to change without prior notice.
Warranty
MAAX Inc. provides a limited warranty on each of its products as mentioned
warranty extends only to the original owner/end-user for personal, househol
limitations apply for commercial uses.
MAAX Inc. warrants acrylic shells to be free from defects in workmanship a
under normal use and service for a period of ten (10) years from the initial d
from an authorized dealer by the owner/end-user, contractor or builder.
MAAX Inc. warrants fiberglass units to be free from defects in workmanship
under normal use and service for a period of three (3) years from the initial d
from an authorized dealer by the owner/end-user, contractor or builder.
MAAX Inc. warrants ABS to be free from defects in workmanship and mater
normal use and service for a period of two (2) years from the initial date of p
authorized dealer by the owner/end-user, contractor or builder.
MAAX Inc. warrants whirlpool motor/pump to be free from defects in work
materials under normal use and service for a period of five (5) years from th
purchase from an authorized dealer by the owner/end-user, contractor or bu
MAAX Inc. warrants blower to be free from defects in workmanship and ma
normal use and service for a period of five (5) years from the initial date of p
authorized dealer by the owner/end-user, contractor or builder.
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MAAX Inc. warrants whirlpool and Air Massage systems to be free from d
workmanship and materials under normal use and service for a period of two
the initial date of purchase from an authorized dealer by the owner/end-user
builder.
MAAX Inc. warrants shower doors to be free from defects in workmanship
under normal use and service for a period of ten (10) years from the initial d
from an authorized dealer by the owner/end-user, contractor or builder.
MAAX Inc. warrants the ceramic cartridge for the faucets against any leak
normal use by the owner-user, contractor or builder for limited lifetime.
MAAX Inc. guarantees faucets finishes to be free from defects in workman
materials under normal use and service by the owner/end user, contractor o
Inc. offers a lifetime warranty on its Chrome and Polished Brass PVD finishe
warranty of 10 years on other finishes.
If any defect should be found in a MAAX Collection bathroom furniture pro
warranty period of five (5) years from the date of purchase, the necessary re
replacement shall be made at the discretion of MAAX Inc. after having first d
such a defect is due to faulty workmanship.
Any product reported to the authorized dealer or to MAAX Inc. as being defe
warranty period will be repaired or replaced (with a product of equal value) a
MAAX Inc. This warranty extends to the original owner/end-user and is not t
subsequent owner.
Limitations
This warranty shall not apply following incorrect operating procedures, break
caused by fault, carelessness, abuse, misuse, misapplication, improper mai
alteration or modification of the unit, as well as chemical or natural corrosion
or any other casualty.
MAAX Inc. shall not be responsible for variations in granite color or variation
or color shades in the natural wood used; also where there are slight differen
or texture of the material delivered in relation to the sample shown or provid
purchaser. The purchaser may not use such differences to obtain a price dis
cancellation of the order.
The owner/end-user of the product covered by the present warranty is entire
for its proper installation and electrical wiring. MAAX Inc. neither installs nor
installation nor contracts therefore and consequently cannot be held respons
default, breakage or damages caused thereby or resulting thereof, directly o
owner/end-user must provide an access to the components of the product a
the installation guide in order for MAAX Inc. to provide for the warranty spec
such an access is not available, all expenses to provide one will be the resp
owner/end-user.
This warranty does not apply to products or equipment not installed or opera
accordance with the instructions supplied by MAAX Inc. and in accordance w
applicable rules, regulations and legislation pertaining to such installations.
MAAX Inc. is not liable for any costs, damages or claims incurred for produc
that will not fit through openings or existing structures. MAAX Inc. is not liabl
damages or claims resulting from defects that could have been discovered,
avoided by inspection and testing prior to installation.
MAAX Inc. is not liable for personal injuries or death to any person or for any
incidental or consequential damage, loss of time, loss of profits, inconvenien
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expenses, labour or material charges, or any other costs resulting from the u
product or equipment or pertaining to the application of the present warranty
from the removal or replacement of any product or element or part covered b
Except as otherwise provided above, MAAX makes no warranties, expr
including warranties of merchantability and fitness for a particular purp
compliance with any code.
In any case, MAAX Inc. cannot be liable for any amount over and above the
paid for the product by the owner/end-user, contractor or builder.
Commercial limitations
In addition to the above conditions and limitations, the warranty period for pr
for commercial applications or used in commercial ventures is of one (1) yea
date of purchase from an authorized dealer by the owner/end-user, contract
MAAX Inc. is not responsible for loss of use or profit under any circumstance
is used as a display, the warranty period begins when the product is placed
This warranty gives the owner/end-user specific legal rights and the owner/e
have other rights which vary from one state and/or province to another.
MAAX Inc. reserves the right to discontinue and/or change models, colors a
in design together with replacement parts without notice and without incurrin
obligations.
Warranty service
In order to obtain service provided under this warranty during regular busine
contact the dealer or distributor who sold the unit, or MAAX Inc. directly.
MAAX products are certified by one or more of the following certification age
CSA
UL
IAPMO
ULI
ETL
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6/2/2006
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