VS Owners Manual
Owner’s Manual
SOFTWARE VERSION 7.30
SPECIAL NOTICE
CONVERSATION RECORDING
In certain states it is illegal to intercept and/or record telephone calls.
In certain states and under certain circumstances it is illegal to intercept for the purposes
of listening in and/or recording telephone calls. Because such activity is not illegal in all
jurisdictions and may be permitted in training and/or monitoring of personnel, this telephone system
can be programmed to permit interception and/or recording with or without warning to those on the
line. Before utilizing the system for such purposes, you are advised to consult with an attorney
familiar with laws of the jurisdiction in which you utilize such feature.
Iwatsu America, Inc., its distributors, and the manufacturers responsible for this feature
make no representations with respect to the legality of its use and disclaim any liability for claims
and/or damages arising from the use or misuse of this feature.
TOLL RESTRICTION
The Toll Restriction feature of the ADIX-VS system is one method of preventing fraud (i.e., the
making of unauthorized toll calls) by users of the system. The chance of fraud may be reduced but
may not be eliminated. Therefore, no expressed or implied warranty is made against fraud. Only a
complete program which includes but may not be limited to inspection of telephone call billing, use
of call detail recorders and other such devices, systematic monitoring of all telephone call activity,
and implementing corrective measures can minimize the possibility of fraud. Consult with your
Authorized Iwatsu America Distributor for further details or assistance in the event you are
experiencing unauthorized toll calls.
All brand names and product names used in this manual are trademarks of their respective
companies.
Iwatsu America, Inc., 8001 Jetstar Drive, Irving, TX 75063, (972) 929-0242
Email: [email protected], Web: www.iwatsu.com
© 2002 by Iwatsu America, Inc.
All rights reserved.
Software Version 7.30 Edition September 2002
Printed in the United States of America
All rights are reserved. No part of this manual or accompanying software may be
reproduced, in any form or any means, without the permission of Iwatsu America,
Inc.
This manual was written for ADIX-VS systems with version 7.30 software. In some
cases, available feature operations may differ from those listed in this manual,
depending on the hardware, software and programmed functions in your ADIX-VS
system. For more information contact your Authorized Iwatsu Distributor.
Iwatsu America, Inc. has used its best effort to ensure that the information in this
manual was accurate at the time of printing. Iwatsu America, Inc. makes no
warranty of any kind, expressed or implied, with regard to the contents of this
manual. This information is subject to change without notice.
Iwatsu America, Inc. shall not be held responsible for any representation made
regarding this information by any individual.
Part Number:
108322
Contents
SECTION 1 – ADIX-VS GENERAL DESCRIPTION.......................1
FCC Registration and Requirements .....................................3
ADIX-VS System Components Overview...............................8
Components ............................................................................... 8
ADIX-VS Hardware Capacities ................................................ 10
Key Telephone Lamp Indications ............................................. 11
Station Port Requirements ........................................................ 11
Time Parameters ...................................................................... 11
System Numbering Plan ........................................................... 11
ADIX-VS Digital Telephones.................................................12
IX-12KTS-3 Digital Key Telephone ......................................... 12
IX-12KTS-3 Digital Key Display Telephone ............................ 13
IX-12KTS-2 Digital Multiline Telephones (Discontinued) ....... 13
IX-12KTD-2 Digital Multiline Telephones............................... 14
IX-MKT Digital Key Telephone............................................... 15
DCKT970 Digital Wireless Key Telephone .............................. 16
IX-DCKT900 Digital Wireless Key Telephone (Discontinued) . 17
Digital Doorphones .................................................................. 17
Single Line Telephones ............................................................ 17
ADIX-VS Digital Telephone Key Functions .........................18
Optional Station Equipment.................................................20
IX-COMLINK-2 ...................................................................... 20
IX-KTLCD-3 Display Unit (IX-12KTD / S-3 only) .................. 20
IX-12ELK-3 (IX-12KTD / S-3 only) ........................................ 20
IX-LRAU (IX-12KTD / S-3 only)............................................. 20
IX-12ELK Key Telephone Expansion Module.......................... 21
IX-SNHD Station Noise Canceling Handset ............................. 21
IX-SHHD Station Amplified Handset ....................................... 21
IX-BPCU (IX-12KTD / S-3 only) ............................................. 21
IX-LRSP Station Loud-Ringer/ External Speakerphone Adapter21
IX-AUTD Auto-Dialer Unit ..................................................... 21
IX-BPAD Busy Bypass/Auto-Dialer Unit.................................. 21
IX-STPD Station Pedestal ........................................................ 22
IX-VTPD IX-MKT / Versa-Phone Pedestal .............................. 22
IX-ADPD Autodial Pedestal ..................................................... 22
IX-SREP Star Repeater ............................................................ 22
Component Description .......................................................23
i
VS-PWSU Power Supply Description ....................................... 23
VS-MAIN Motherboard Interface Card .................................... 23
VS-CPUMEM Common Control Card...................................... 23
System Port Interface Cards ................................................25
VS-4PSUB Digital Station Interface Card ................................ 25
VS-VML Omega-Voice VMI Card........................................... 25
VS-2CITK Caller ID Trunk Interface Card .............................. 25
VS-ICOTB ISDN BRI Line Interface Card............................... 26
VS-MISC Miscellaneous Function Card ................................... 26
IX-IPSEGWAY Serial to Ethernet Gateway ..........................27
SECTION 2 - ADIX-VS SYSTEM FEATURES .............................29
ADIX-VS System Features ....................................................31
All Ring Hunt Group................................................................ 31
Alphanumeric Speed Dial By Name ......................................... 31
ANI Alphanumeric ID.............................................................. 31
Automatic Number Identification (ANI) Trunks ....................... 31
Automatic Relay Control .......................................................... 31
Background Music ................................................................... 32
Caller ID Alphanumeric ID...................................................... 32
Caller ID / ANI / DNIS Number Storage .................................. 32
Call Forwarding ....................................................................... 33
Caller ID Trunks ...................................................................... 33
Conversation Recording ........................................................... 33
Delayed Ringing....................................................................... 34
DNIS Alphanumeric ID............................................................ 34
Dialed Number Identification Service (DNIS) Trunks............... 34
Direct Inward Line ................................................................... 34
Direct Inward Line - Hunt Group ............................................. 35
Emergency 911 Service Using Area Routing ............................ 35
E-Response Help Call Feature .................................................. 35
External Paging........................................................................ 35
Flexible Ringing....................................................................... 35
Flexible Station Numbering...................................................... 36
Group Monitoring .................................................................... 36
Hunt Group Delayed Ringing ................................................... 36
Internal Paging......................................................................... 36
ISDN Calling/Called Party Number Coding ............................. 37
ISDN Lines .............................................................................. 37
ISDN BRI Caller Name ID....................................................... 37
IX-MKT Key Assignment ........................................................ 37
Loud Bell Interface................................................................... 37
Master Hunt Group .................................................................. 38
ii
Monitor Improvements............................................................. 38
Music On Hold......................................................................... 38
Optimized Routing ................................................................... 39
Paging...................................................................................... 39
Personal Ringing Tones............................................................ 39
Power Failure Memory Backup................................................. 40
Power Failure Backup System .................................................. 40
Quick Forward using the Hold/Quick Forward Key .................. 40
Remote Programming/Diagnostics ........................................... 40
Station Coaching...................................................................... 40
SMDR...................................................................................... 41
Station Coaching...................................................................... 41
System Clock ........................................................................... 41
System Speed Dial.................................................................... 41
Text Messaging........................................................................ 42
Toll Restriction ........................................................................ 42
Tone / Pulse Dialing................................................................. 42
Trunk Interfaces....................................................................... 42
Uniform Call Distribution (UCD)............................................. 43
Voice Mail/Automated Attendant Integration ........................... 43
SECTION 3 - DIGITAL TELEPHONE USER’S GUIDE................45
Digital Telephones – Basic Feature Operation ...................47
Making an Outgoing Call......................................................... 47
Receiving an Incoming Call ..................................................... 47
Making an Intercom Call ......................................................... 48
Receiving an Intercom Call ...................................................... 48
Making an E-Response Help Call ............................................. 48
Transferring a Call to Another Extension ................................. 49
Putting a Call On Hold............................................................. 50
Picking Up a Call On Hold....................................................... 50
Putting a Call On Call Park...................................................... 50
Handling a Second Call............................................................ 51
Digital Doorphone Operation ................................................... 52
Digital Telephones - Advanced Features ............................53
Caller ID, ANI, DNIS Information Storage .............................. 53
Absence Message Display......................................................... 54
Account Code........................................................................... 55
Alphanumeric Display.............................................................. 55
Alphanumeric Speed Dial by Name.......................................... 56
Alternate Tone/Pulse Dialing ................................................... 57
Autodial Unit ........................................................................... 57
Automatic Outside Line Answer / Hold .................................... 57
iii
Automatic Repeat Dialing ........................................................ 58
Background Music ................................................................... 59
Barge-In................................................................................... 59
Built-In Speakerphone.............................................................. 60
Busy Bypass/Autodial Unit ....................................................... 60
Busy Bypass Tone Calling........................................................ 61
Busy Bypass Voice Calling....................................................... 61
Busy Intercom Callback............................................................ 62
Busy Number Callback............................................................. 63
Busy Outside Line Queuing...................................................... 64
Busy Overriding ....................................................................... 65
Call Coverage........................................................................... 66
Call Forwarding ....................................................................... 67
Call Monitoring ....................................................................... 68
Call Park/Swap ........................................................................ 69
Call Pick-Up ............................................................................ 69
Direct Call Pick-Up.................................................................. 70
Internal Group Call Pick-Up..................................................... 70
External Group Call Pick-Up.................................................... 70
Caller ID Display Change ........................................................ 71
Camp-On ................................................................................. 71
Clear Call................................................................................. 72
Conference ............................................................................... 72
Consultation Hold .................................................................... 73
Conversation Recording ........................................................... 74
Delayed Ringing....................................................................... 75
Direct Outside Line Appearance............................................... 75
Direct Station Selection/Busy Lamp Field................................. 75
Distinctive Ringing - Outside Line Calls .................................. 75
Distinctive Ringing - ICM/Outside Line................................... 75
Do Not Disturb (DND) ............................................................. 76
Exclusive Hold ......................................................................... 76
Executive Override................................................................... 76
Extension Number Display....................................................... 77
Feature Button Display............................................................. 77
Flash ........................................................................................ 77
Floating Outside Line Group Access......................................... 78
Forced/Verified Account Code.................................................. 78
Full/Half Duplex Speakerphone Mode Switching ..................... 79
Group Monitoring .................................................................... 79
Group Park............................................................................... 79
Hands-Free Answerback On Intercom ...................................... 80
Headset Button ......................................................................... 80
iv
Headset Control Key................................................................. 80
Headset Connection.................................................................. 82
Hot Line................................................................................... 82
Howler Tone ............................................................................ 83
Last Number Redial.................................................................. 83
Master Hunt Groups ................................................................. 83
Memo Dial ............................................................................... 84
Message Waiting...................................................................... 85
Microphone Cut-Off................................................................. 86
Monitor Improvements............................................................. 87
Off-Hook Outgoing Call ........................................................... 87
Off-Hook Outside Line Answering ........................................... 87
Off-Hook Outside Line Queuing............................................... 88
On-Hook Dialing...................................................................... 88
Outside Line Call Restriction ................................................... 88
Outside Line Pick-Up Restriction ............................................. 88
Paging...................................................................................... 88
Personal Ringing Tone ............................................................. 90
Preset Dial/Backspace Dialing.................................................. 90
Prime Line Access.................................................................... 91
Privacy/Privacy Release............................................................ 91
Private Line.............................................................................. 91
Protected Station ...................................................................... 92
Quick Mode Operation ............................................................. 92
Remote Relay Control .............................................................. 92
Ring Muting............................................................................. 92
Save Number Redial................................................................. 93
Shift Call.................................................................................. 93
Speed Dial................................................................................ 94
Station Coaching...................................................................... 98
Station External Ringer Connection ......................................... 98
Station Restriction Password .................................................... 99
Text Messaging.......................................................................100
Time Reminder .......................................................................103
Tone/Voice Calling .................................................................104
Transfer Off Premise ...............................................................104
Transfer to Guest Mailbox.......................................................104
Unanswered Incoming Outside Line Warning Tone ................105
Universal Night Answer ..........................................................105
Voice Mail Message ................................................................105
Voice Mail Monitor (Answering Machine Emulation).............105
Whisper Page ..........................................................................107
Whisper Page During Consultation Hold .................................108
v
SECTION 4 - ATTENDANT POSITION FEATURES .................111
Attendant Position - Basic Features ..................................113
Receiving an Incoming Call ....................................................113
Transferring a Call to Another Extension ................................113
Transferring a Second Call to an Extension.............................113
Receiving an Intercom Call .....................................................114
Putting a Call on Hold.............................................................114
Picking Up a Call on Hold.......................................................114
Putting a Call on Call Park......................................................114
Answering a Call that Returns to the Attendant Position .........115
Making an Outgoing Call........................................................115
Making an Intercom Call ........................................................115
Making an E-Response Help Call ............................................115
Making a Page Announcement ................................................116
Attendant Position - Advanced Features...........................117
911 Call Indication..................................................................117
Caller ID, ANI, DNIS Storage - Delete All.............................117
Alarm Clear ............................................................................117
Attendant Automatic Hold.......................................................117
Attendant Override..................................................................118
Automatic Answer Mode.........................................................118
Clock Set/Adjustment..............................................................119
Direct Station Selection ...........................................................119
Incoming Call Termination .....................................................120
Flexible Call Forward (Internal/ External)...............................120
Night Mode.............................................................................122
Operator Priority .....................................................................122
Overflow Transfer ...................................................................123
System Speed Dial Registration ...............................................123
System Text Message Registration...........................................123
SECTION 5 - SINGLE-LINE TELEPHONE USER’S GUIDE......125
Single-Line Telephone - Basic Features ...........................127
Making an Outgoing Call........................................................127
Receiving an Incoming Call ....................................................127
Making an Intercom Call ........................................................127
Receiving an Intercom Call .....................................................127
Making an E-Response Help Call ............................................128
Transferring a Call to Another Extension ................................128
Putting a Call on Hold.............................................................129
Picking Up a Call on Hold.......................................................129
Putting a Call on Call Park......................................................130
Handling a Second Call...........................................................131
vi
Single-Line Telephones - Advanced Features ..................132
Account Code..........................................................................132
Busy Intercom Callback...........................................................132
Busy Number Callback............................................................133
Busy Outside Line Queuing.....................................................134
Call Forwarding ......................................................................135
Call Park/Swap .......................................................................137
Call Pick-Up ...........................................................................138
Camp-On ................................................................................139
Clear Call................................................................................139
Conference ..............................................................................140
Consultation Hold ...................................................................141
Do Not Disturb........................................................................141
Flash .......................................................................................142
Floating Outside Line Group Access........................................142
Flexible Call Forward..............................................................142
Forced/Verified Account Code.................................................143
Group Park..............................................................................144
Hot Line..................................................................................144
Howler Tone ...........................................................................144
Last Number Redial.................................................................144
Master Hunt Groups ................................................................145
Message Waiting.....................................................................145
Off-Hook Outgoing Call ..........................................................146
Off-Hook Outside Line Queuing..............................................146
Paging.....................................................................................146
Pre-Ringing.............................................................................147
Private Line.............................................................................147
Protected Extension.................................................................147
Shift Call.................................................................................148
Single Line Message Waiting Stutter Dial Tone ......................148
Speed Dial...............................................................................148
Station Restriction Password ...................................................150
Tone/Voice Calling .................................................................150
Unanswered Incoming Outside Line Warning Tone ................150
Universal Night Answer ..........................................................150
SECTION 6 – OMEGA-VOICE VMI USER’S GUIDE ..................151
Omega-Voice VMI Basic Features.....................................153
Mailbox Access .......................................................................153
Transfer to Voice Mail ............................................................154
Forward to Voice Mail ............................................................154
Mailbox Tutorial .....................................................................154
vii
Main User Menu .....................................................................155
Message Folder Menu .............................................................155
Make a Message for Another User...........................................155
User Options Menu - Mailbox Setup ..................................156
Mailbox Name.........................................................................156
Mailbox Greeting Management ...............................................157
Mailbox Pass Code ..................................................................157
Distribution List Menu ............................................................157
Blocking and Forwarding Menu ..............................................159
Time/Date Feature...................................................................161
Message Replay Order.............................................................161
viii
Section 1 –
ADIX-VS General
Description
FCC Registration and Requirements
INSTRUCTIONS TO USER
CONGRATULATIONS ....... You selected a telephone system
manufactured by Iwatsu Electric Co., Ltd. that was designed to provide a
multitude of features with the reliability for which Iwatsu products are
famous. The Omega-Phone ADIX-VS Telephone System is registered and
approved by the Federal Communications Commission (FCC) for direct
connection to your local telephone service. In accordance with FCC rules
and regulations regarding telephone equipment, Iwatsu is required to make
you aware of your rights and obligations regarding the use of this
equipmentSo we may fulfill our obligations, please take a moment to
carefully read the rules and regulations contained herein that apply to you.
FCC RULES AND REGULATIONS
(1) Notification to the Local Telephone Company
The local Telephone Company may request specific information about the
Omega-Phone ADIX-VS Telephone System before connection can be made
to the local Telephone Company lines. When requested by the Telephone
Company, the following information should be provided:
(a) The FCC Registration Number for all equipment connected to an
individual line.
(b) The largest Ringer Equivalence Number (REN) for each line.
(c) Information required for compatible operation of the equipment with
the Telephone Company communication facilities.
The FCC Registration Number and Ringer Equivalence Number (REN) are
printed on the equipment label located on the common equipment cabinet of
the system. The largest Ringer Equivalence Number is the sum of the
Ringer Equivalence Number (REN) of each FCC registered device that is
connected to the same line. The maximum Ringer Equivalence Number
that can normally be used without causing faulty operation is 5.0. Check
with your local Telephone Company to determine the maximum Ringer
Equivalence Number for the telephone lines you are using. In order to
connect registered terminal equipment to the Telephone Company lines, the
terminal equipment must utilize a FCC "standard means of connection,"
often referred to as a "registered jack. " The type of jack utilized on the
Omega-Phone ADIX-VS telephone system is identified by a USOC code
ADIX-VS General Description - 3
number. Different code numbers are utilized for the various types of
services provided by the Telephone Company that the systems use. When
requesting new telephone service, the Telephone Company must be
informed of the code number for each type of service. The ADIX-VS system
can be configured as either a Key Telephone System - Fully Protected, or a
Multi-Function (Hybrid)
System - Fully Protected. The following are the codes and registration
numbers applicable to the Omega-Phone ADIX-VS equipment:
ADIX-VS FCC Registration Numbers
Key Telephone System - Fully Protected
BD620Q-60444-KF-E
Multi-Function (Hybrid) System
BD6MLA-21244-MF-E
The following constitutes the other information required to be reported to
the local Telephone Company when requesting service:
CALLER ID / LOOP START TRUNK
Ringer Equivalence No .................0.5B
Service Order Code .......................9.0F
Facility Interface Code ..................02LS2
Registered Connection...................RJ21X
NOTE:
ISDN BRI TRUNK
Service Order Code....................... 6.0
Facility Interface Codes. ............... 02IS5
Registered Connection .................. RJ49C *
* — NT1 required.
(2) Restrictions on the Use of Registered Telephone Equipment
FCC rules governing customer owned telephone equipment specifically
exclude the use of the Omega-Phone ADIX-VS system on public coin
telephone (payphone) lines. The connection to party line service is subject
to local state tariffs. Contact your state public utility, public service
commission, or corporate commission for more information.
(3) Incidence of Harm
If for some reason the Omega-Phone ADIX-VS system causes harm to the
Telephone Company network, the Telephone Company will notify you in
advance that temporary discontinuance of service may be required. In the
event advance notice is not practical, the Telephone Company will notify
you of the interruption of service as soon as possible. Also, the Telephone
Company will advise you of your right to file a complaint with the FCC if
you believe it is necessary. The Telephone Company may also make
changes in its facilities, operations, or procedures that could affect the
operation of your system. If this occurs, the Telephone Company will
provide advance notice in order for you to make the necessary modifications
to maintain uninterrupted service.
ADIX-VS General Description - 4
(4) Hearing-Aid Compatibility
The Omega-Phone ADIX-VS telephone system, utilizing telephone station
equipment manufactured by Iwatsu, meets all FCC requirements for
Hearing-Aid compatibility.
(5)
Instruction Regarding the Repair and Refurbishment of
Registered Equipment
Only the manufacturer or its authorized agents are permitted under the FCC
rules to make other than routine repairs to registered telephone equipment.
Repairs made to registered telephone equipment by unauthorized entities
will void equipment warranties as well as violate local state tariffs. Routine
repairs are classified typically as lamp replacement, fuse replacement,
directory label replacement, etc. All other repairs to your Omega-Phone
ADIX-VS telephone equipment should be performed by Iwatsu America,
Inc. When trouble is experienced on any telephone line that your system is
connected to and the trouble is causing harm to the network, the Telephone
Company may request that you remove the equipment from the telephone
line(s) until the problem has been corrected. To contact Iwatsu America,
Inc. for information regarding the repair of your equipment, write or call:
(201) 935-8580
IWATSU AMERICA, Inc.
70 Moonachie Avenue
Moonachie, NJ 07074
Attn: Repair Department
(6) Use of Other FCC Registered Equipment
Aside from the Ringer Equivalence reporting as explained (above), use of
other FCC equipment may provide for specific limitations depending upon
the type of equipment. Check the instructions included with such
equipment to determine what the limitations are, if any, on the use of such
equipment.
(7) Automatic Dialers
The Omega-Phone ADIX-VS system contain features that provide for the
automatic dialing of outgoing calls. When programming Emergency
Numbers and (or) making test calls to Emergency Numbers:
(a) Remain on the line and briefly explain to the dispatcher the reason for
the call.
(b) Perform such activities in the off-peak hours such as early morning or
late evening.
ADIX-VS General Description - 5
(8) Toll Restriction and Optimized Routing Features
The Omega-Phone ADIX-VS system provides both Toll Restriction and
Optimized Routing features that may be programmed in your system. The
software or programming contained in the ADIX-VS system may be
required to be upgraded to allow user access to the network in order to
recognize newly established network area codes and exchange codes as they
are placed in service. Failure to upgrade the programming or software (if
required) to recognize the new codes as they are established will restrict the
user from gaining access to the network and to these codes. Bell
Communication Research (Bellcore) publishes North American Numbering
Plan (NANP) information in paper, microfiche and tape. An abbreviated
summary of the newly established area codes and exchange codes is also
available. Bellcore may be contacted at (973) 829-2000 or on the Internet at
www.bellcore.com to obtain the appropriate information for keeping current
with changes in the NANP.
(9) Radio Frequency Emissions
The Omega-Phone ADIX-VS Telephone System is registered with the FCC
as a Class A RF Device that may radiate radio frequency emissions. In the
event that the system causes interference with another device, steps must be
taken to reduce the interference, including possible removal of the
equipment. While the probability of such an event is low, consult Iwatsu
America, Inc. for further assistance if this occurs.
(10) Equal Access Requirements
This system is capable of providing users access to interstate providers of
operator services through the use of equal access codes. Failure to provide
equal access capabilities is a violation of the Telephone Operator Consumer
Services Improvement Act of 1990 and Part 68 of the FCC rules.
(11) Electrical Safety Advisory
While this system is fully compliant with FCC Rules and Regulations, it is
recommended that an AC surge arrestor of the form and capacity suitable
for the model of system purchased be installed in the AC outlet to which the
system is connected. Consult with your distributor as to the surge protector
requirements for your system.
(12) Music-On-Hold
ADIX-VS General Description - 6
In accordance with U.S. Copyright Law, a license may be required from the
American Society of Composers, Authors and Publisher, or other similar
organization, if radio or TV broadcasts are transmitted through the musicon-hold feature of the telecommunication system. Iwatsu America, Inc.,
hereby disclaims any liability arising out of the failure to obtain such a
license.
(13) Use of Call Recorder and VM Record
In certain states it is illegal to intercept and/or record telephone calls. In
certain states and under certain circumstances it is illegal to intercept for
the purposes of listening in and/or recording telephone calls. Because such
activity is not illegal in all jurisdictions and may be permitted in training
and/or monitoring of personnel, this telephone system can be programmed
to permit interception and/or recording with or without warning to those on
the line. Before utilizing the system for such purposes, you are advised to
consult with an attorney familiar with laws of the jurisdiction in which you
utilize such feature. Iwatsu America, Inc., its distributors, and the
manufacturers responsible for this feature make no representations with
respect to the legality of its use and disclaim any liability for claims and/or
damages arising from the use or misuse of this feature.
(14) Emergency 911
ADIX-VS can be configured to use assigned telephone numbers (Caller ID
or ANI) for defined areas based on the proposed "40,000 sq. ft. rule." This
“Area Routing” feature provides the 911 Public Service Answering Point
(operator) information that identifies the general location of the caller.
IWATSU AMERICA, INC.
ADIX-VS General Description - 7
ADIX-VS System Components Overview
Components
VS-KSU Control Module
8 Card Slots
Dimensions (HxWxD): 13.8"x16.5"x5.9"
Weight: Approximately 14.5 lbs. fully loaded
VS-PWSU Power Supply
Dimensions (HxWxD): 2.5"x4.7"x8.3"
Weight: 4 lbs.
Switch Parameters
Time Division Multiplexed PCM32
Mu-law Speech Compression
Time Slots:
114
Stored Program
Distributed Multi-microprocessor
System Memory
Component
VS-CPUMEM
Heat Dissipation
VS-PWSU (maximum):
Flash Memory
4 MB
ADIX-VS Cabinet (VS-KSU)
RAM
2 MB
162 BTU/hr
Environment
Operating Temperature:
0° to 40°C/32° to 104°F
Storage Temperature:
-10° to 50°C/14° to 122°F
Relative Humidity (noncondensing):
10% to 90%
Power
Nominal
VS-PWSU Input:
167 watts
AC Input
AC Input Voltage Tolerance:
VS-PWSU:
108V-132V @
120V
Frequency Tolerance:
VS-PWSU:
47 Hz -63 Hz
Maximum Input Current
VS-PWSU:
2.0 A
Maximum
240 watts
ADIX-VS General Description - 8
Ringing Generator
Frequency:
20 Hz
Amplitude:
90 VAC
Maximum Simultaneous Ringing
(SLT):
2
Battery Backup
The ADIX-VS (VS-PWSU)
power supply includes a battery
interface. Backup time is
dependent upon battery array,
system size and system usage.
FCC Registration Number
KF: BD6MLA-21247-KF-E
MF: BD6MLA-21244-MF-E
Facility Interface Codes
Caller ID Trunks:
02LS2
ISDN BRI:
02IS5
Attendant Position
Maximum Attendant Positions:1
Telephone Requirements
Digital Telephones
Wiring:
1 pair
Total End-to-end Distance
22 AWG Twisted Pair: 1,000 ft.
24 AWG Twisted Pair:1,000
ft.
1 Star Repeater: 1,500 ft.
2 Star Repeaters: 8,000 ft.
Single Line Telephones
Wiring:
1 pair
Wiring w/Message Lamp: 1 or 2
pair
Maximum Loop Resistance
On-premise SLT: 600 ohm
Ringing Frequency:
20 Hz
Circuits Per Card
Digital Station Card (VS4PSUB):
4 circuits
Analog Station Ports (standard):
2 circuits
Omega-Voice VMI
(VS-VML):
4 circuits
Caller ID Trunk Card (VS2CITK):
2 circuits
ISDN BRI Trunk Card
(VS-ICOTB):
1 circuit
(2B + 1D)
Miscellaneous Function Card
(VS-MISC):
5 circuits
Software
Outgoing Trunk Groups:
10
Incoming Trunk Groups:
10
Incoming Call Ringing
Assignment:
16 Stations/Line.
Incoming Call Delayed Ringing
Assignment:
16 Stations/Line
Doorphone Ringing Assignment:
16 Stations/Doorphones
Call Pick-up Groups:
10
CO/ICM Hunt Groups:
10
Maximum Stations per Hunt
Group:
16
Paging Groups Internal:
8
Maximum Stations per Paging
Group:
16
External Paging Zones:
2
Station Speed Dial:
10
System Speed Dial:
90
Maximum Digits per Speed Dial
Number:
32
Speed Dial Alphanumeric ID:
10 characters
CO/Station Alphanumeric ID:
8 characters
ADIX-VS General Description - 9
Account Codes:
12 digits
Forced Verified Account Codes:
Park Orbits
Attendant/System:
10
Station:
1
Call Forwarding:
No Answer:
no limit
Station Numbering Plan:flexible
Station Text Messages:
10
System Text80Messages:
90
Text Message Groups:
10
Maximum Stations per Text
Message Group:
16
Station Flexible Key Patterns:13
Caller ID/ANI/DNIS Tables:100
Caller ID Storage:
50 calls
ADIX-VS Hardware Capacities
SYSTEM1
Power Supply
Card Slots
Number of Ports2
Trunk Ports3
Station Ports
Digital Station Ports
Voice Mail Ports
Attendant Positions
On-premise SLTs
Doorphones
Busy Bypass Units4
Caller ID Trunks
Loop Start Trunks
Conference Circuits
ISDN BRI Cards3
Miscellaneous Function Ports
Serial Ports
1.
2.
3.
4.
ADIX-VS
VS-PWSU
8
45
6
16
14
4
1
2
14
7
6
6
2
3
5
2
This table lists the maximum quantity supported for each component
type. The combined total number of ports for each system is limited
to the “Number of Ports” category of this table. The capacities listed
are based on the total number of card slots available, software
restrictions and the power consumption of each component..
The combined number of Station, Trunk, and Miscellaneous ports
may not exceed the number of ports listed in this category.
The total number of trunks programmed may not exceed 6 Caller
ID/Loop Start Trunks or 3 ISDN BRI Lines.
When Busy Bypass Units are used, the total number of Digital
Stations may not exceed these numbers.
ADIX-VS General Description - 10
Key Telephone Lamp Indications
Status
Lamp Indication
I-Use (Green)....................................... Modulation Steady (On)
CO Incoming/Call Forward.................. 0.1 sec. on, 0.9 sec. off
I-Hold (Green) ..................................... 0.5 sec. on, 0.5 sec. modulated on
System Hold/Non-Privacy .................... 0.1 sec. off, 0.3 sec. modulated on
Recall, ICM Incoming, MSG ............... 0.7 sec. off, 0.3 sec. modulated on
DND.................................................... 0.5 sec. on, 0.5 sec. modulated on
Busy..................................................... Steady (On)
Station Port Requirements
Model
Description
Ports Required
IX-12KTS-3....... 12 line keys (24 line keys with IX-12ELK-3) ........... 1
IX-12KTD-3 ...... 12 line keys (24 line keys with IX-12ELK-3) ........... 1
IX-12KTS-2....... 12 line keys (24 line keys with IX-12ELK) .............. 1
IX-12KTD-2 ...... 12 line keys (24 line keys with IX-12ELK) .............. 1
IX-VT................ Versa-Phone ............................................................ 1
IX-MKT ............ Digital Key Telephone............................................. 1
DCKT970 ......... Digital Wireless Telephone...................................... 1
or shared with
digital telephone
IX-DCKT900..... Digital Wireless Telephone...................................... 1
or shared with
digital telephone
IX-DDPH........... Digital Doorphone ................................................... 1
IX-BPAD........... Busy Bypass Unit for IX-12KTx-2 ........................... 1
Time Parameters
Hold Recall Timer................................ 0 - 255 seconds
Timed Trunk Queuing ......................... 1 - 20 minutes
Doorphone Answer Time ..................... 5 - 255 seconds
Hunting Time ...................................... 0 - 255 seconds
Night Mode Start Time ........................ 00:00 - 23:59
Auto CO Answer Start Time ................ 00:00 - 23:59
MISC Relay Timer............................... 10 - 255 ms
System Numbering Plan
ADIX-VS has a Flexible numbering plan. Default numbering is three digits.
Station length can be changed to two, three, or four digits in length.
ADIX-VS General Description - 11
ADIX-VS Digital Telephones
There are seven types of Digital Key Telephones designed to work with
ADIX-VS. Each of these telephones is described in this section.
IX-12KTS-3 Digital Key Telephone
The IX-12KTS-3 Digital Key Telephone has 4 Fixed Feature Keys with a
red LED, 8 Programmable Multi-Purpose Keys with a red LED, 12
Programmable Multipurpose Keys each with a red LED and a green LED, a
mute key, a ringer volume control key, a handset volume control key, a
speaker volume control and a full-duplex speakerphone. The IX-12KTS-3
Digital Key Telephone has an incoming call/message waiting indicator
lamp that flashes red for incoming calls and green for a programmable
feature such as message waiting. The IX-12KTS-3 may be enhanced by
adding the IX-12ELK-3 which adds 12 programmable multi-purpose keys.
This model is available in black or white.
IX-12KTS-3 black and white
ADIX-VS General Description - 12
IX-12KTS-3 Digital Key Display Telephone
The IX-12KTD-3 Digital Key Display Telephone offers all the functionality
of the IX-12KTS-3 with the addition of a 2-line, 16 characters per line
liquid crystal display. This display is very helpful for using advanced
features and for providing status information. The IX-12KTD-3 Digital Key
Telephone has an incoming call/message waiting indicator lamp that
flashes red for incoming calls and green for a programmable feature such as
message waiting. This model is available in black, or white.
IX-12KTD-3 with IX-12ELK-3, black and white
IX-12KTS-2 Digital Multiline Telephones
(Discontinued)
The IX-12KTS-2 Digital Multiline Telephone has four fixed feature keys,
eight feature keys with red LED’s and an additional 12 multipurpose keys
for feature operation or outside line appearances. Twelve multipurpose keys
may be added with the addition of an IX-12ELK key expansion module.
IX-12KTS-2, gray and ash
ADIX-VS General Description - 13
IX-12KTD-2 Digital Multiline Telephones
The IX-12KTD-2 Digital Multiline Display Telephone offers all the
functionality of the IX-12KTS-2 with the addition of a 2-line, 16 characters
per line liquid crystal display and an incoming call indicator lamp. This
display is very helpful for using advanced features and for providing status
information. The oversized indicator lamp flashes red for incoming calls
and green for a programmable feature such as message waiting.
IX-12KTD-2 with IX-12ELK, black (not shown), gray (discontinued) and ash
(discontinued)
ADIX-VS General Description - 14
IX-MKT Digital Key Telephone
The IX-MKT Digital Key telephone is equipped with 4 Fixed Feature Keys
with a red LED and 8 Programmable Multipurpose Keys with a red/green
LED, and an incoming call indicator lamp that flashes red for incoming
calls and green for a programmable feature such as message waiting. The
IX-MKT may be upgraded with an optional internal speakerphone unit. In
addition, the IX-MKT also supports a single line/modem connection (for
outgoing calls only) through an in-board modular connector. This feature
allows simultaneous use of a modem while on a voice call. This model is
available in black or white.
IX-MKT, black and white
ADIX-VS General Description - 15
DCKT970 Digital Wireless Key Telephone
The DCKT970 Digital Wireless Key Telephone has four feature keys
(Transfer, Hold, Feature, Channel and Redial) and four function (F1-F4)
keys. It may be connected directly to a digital station port, or it may share a
port with a digital telephone. All of the keys on this telephone are
programmable with the exception of the Talk, Channel and Redial keys
which are fixed. The transmission frequency of the DCKT970 is between
902 and 928 Mhz.
For operation instructions on the DCKT970 Digital Wireless Key
Telephone please refer to the DCKT970 Digital Wireless Key Telephone
Owner’s Manual (Part Number 109530).
DCKT970
ADIX-VS General Description - 16
IX-DCKT900 Digital Wireless Key Telephone
(Discontinued)
The IX-DCKT900 Digital Wireless Key Telephone has four feature keys
(Transfer, Hold, Feature, and Memo) and four function (F1-F4) keys. It may
be connected directly to a digital station port, or it may share a port with a
digital telephone. All of the keys on this telephone are programmable with
the exception of the MEMO key which is fixed. The transmission frequency
of the IX-DCKT900 is between 902 and 928 MHz.
IX-DCKT900
Digital Doorphones
The Digital Doorphone (IX-DDPH) provides an economical and simple
method to allow visitors to make an intercom call to gain entrance to your
building.
Single Line Telephones
ADIX-VS will support two industry-standard 500 or 2500 type single line
telephones.
ADIX-VS General Description - 17
ADIX-VS Digital Telephone Key
Functions
ADIX Digital Telephone Key Layout
Multipurpose Keys - Can be programmed for a specific function, such as
outside lines, individual extensions, or one-touch feature operation.
Button Lamps - Light up or flash when someone is using a line or a
feature corresponding to that button.
Green Lamp - Means that you are using that line.
Red Lamp - Means that someone else is using that line.
SPKR (Speaker) - Without lifting the receiver, the Speaker button allows
you to dial and receive outside or internal calls, as well as converse, for
"hands-free operation."
ADIX-VS General Description - 18
TRAN (Transfer) - Allows you to transfer a call from your telephone to
another extension.
FEAT (Feature) - The feature button is used to help operate certain special
and advanced features available through ADIX-VS.
HOLD/DND (Hold/Do Not Disturb) - This button is used to put a call on
Hold, to set the Do Not Disturb function to prevent any calls from getting
through or ringing at your extension or to transfer the call to the number set
in your Fixed Call Forward Destination.
Speaker Volume Control Button – The Speaker Volume Control is a
rocker switch with sixteen settings. To increase the speaker volume, press
the + side of the key; to decrease the volume of the speaker, press the - side
of the key. The Speaker Volume Control now controls only the speaker
volume, you can select the desired volume through this variable control.
Ringer Volume Control - There are 4 volume levels to chose from.
When a new volume level is chosen, a tone sounds at the selected volume
level: one beep sounds for the lowest volume setting, four beeps sound at the
highest. This key also controls the volume of the BGM (Background Music)
played on the telephone.
Handset Volume Control - The handset volume control buttons allow
you to adjust the handset volume and headset volume to one of three levels.
Mute - When you are using the Speakerphone, Hands-Free Answerback or
the handset/headset, the Mute button prevents any voice or sounds to be
heard by the person on the other end of your call. When you press the Mute
button to turn off the microphone, the Mute button will stay lit. Pressing
the Mute button again permits the other person to hear your voice again.
Many ADIX-VS features can be operated either by dialing a feature
operation code or using a one-touch feature button, if your telephone has
one assigned for that specific feature. The feature code numbers listed in
this manual are preset in the ADIX-VS system. Your system installer may
assign a different code number for any feature based on individual system
requirements.
ADIX-VS General Description - 19
Optional Station Equipment
The following components provide the ADIX-VS station terminals with
additional features.
IX-COMLINK-2
IX-COMLINK-2 is a TAPI-compliant Computer Telephony Interface
adapter that bridges the gap between your PC and ADIX-VS digital desktop
telephone. IX-COMLINK-2 combines desktop application software such as
Iwatsu’s Contact Point application and a digital telephone system to fully
harness the power of your PC through your ADIX-VS telephone system.
IX-KTLCD-3 Display Unit (IX-12KTD / S-3 only)
IX-KTLCD-3 units are avail-able in both black and white to match the IX12KTD / S-3 Digital Key Telephones. The IX-12KTS-3 Digital Key
Telephones are field upgrade-able to receive the new IX-KTLCD-3 unit.
IX-12ELK-3 (IX-12KTD / S-3 only)
The IX-12ELK-3 Expansion Line Key units add an additional 12 keys to
your IX-12KTD / S-3 Digital Key Telephones and are available in both
black and white to match the IX-12KTD-3 and IX-12KTS-3 Digital Key
Telephones. The buttons on the black telephone are black, and the buttons
on the white phone are gray. The IX-12KTD / S-3 Digital Key Telephones
are field upgradeable to receive the new IX-12ELK-3.
IX-LRAU (IX-12KTD / S-3 only)
The IX-LRAU Internal Loud Ringer Unit provides the interface for IX12KTD-3 or IX-12KTS-3 Digital Key Telephone to a station loud-ringer,
external speakerphone unit and a recording device. The IX-LRAU works
the same as the IX-LRSP but provides a new interface to a recording device
through a 1 / 8 inch mini-jack audio connector.
ADIX-VS General Description - 20
IX-12ELK Key Telephone Expansion Module
The IX-12ELK Key Telephone Expansion Module adds 12 multi-purpose
keys with red and green LEDs to IX-12KTD-2 and IX-12KTS-2 Digital
Multiline Telephones.
IX-SNHD Station Noise Canceling Handset
Hearing aid compatible Station Noise Canceling Handset. Provides
comfortable conversation in noisy areas for the ADIX-VS telephones.
IX-SHHD Station Amplified Handset
Station Amplified Handset. Provides acoustic receiving voice amplification
for hearing impaired people.
IX-BPCU (IX-12KTD / S-3 only)
The IX-BPCU Busy Bypass unit allows a caller that calls a busy station with
the IX-BPCU unit installed to make a voice announcement to that busy
station. Unlike ADIX digital key telephones prior to the IX-12KTD / S-3,
the IX-12KTD-3 and IX-12KTS-3 Digital Key Telephones do not use an
additional speaker and MIC for the busy bypass function. The IX-BPCU
unit utilizes the speaker and the microphone of the IX-12KTD-3 or IX12KTS-3 Digital Key Telephone. The IX-BPCU requires and additional
digital station port to operate.
IX-LRSP Station Loud-Ringer/ External Speakerphone
Adapter
Station Loud-ringer/ External Speakerphone Adapter.
IX-AUTD Auto-Dialer Unit
Station Auto-Dialer Unit. Adds 16 programmable keys that can be used as
auto-dialers.
IX-BPAD Busy Bypass/Auto-Dialer Unit
Station Busy Bypass/Auto-dialer Unit. Adds the busy bypass calling feature
to multiline telephones, plus 16 programmable keys that can be used as
auto-dialers. It requires one station port.
ADIX-VS General Description - 21
IX-STPD Station Pedestal
Station Pedestal/Wall Mount. Used to wall mount or to provide additional
angle to the ADIX-VS Digital Multi-line Telephones.
IX-VTPD IX-MKT / Versa-Phone Pedestal
IX-MKT/Versa-Phone Pedestal/Wall Mount. Used to wall mount or to
provide additional angle to the ADIX-VS Versa-Phones.
IX-ADPD Autodial Pedestal
Autodial Pedestal/Wall Mount. Used to wall mount or to provide additional
angle to the Autodial Unit.
IX-SREP Star Repeater
Used to extend the distance an ADIX-VS Digital Telephone or Digital
Doorphone may be from the VS-KSU (Key Service Unit). An IX-SRWPS is
required for local power.
ADIX-VS General Description - 22
Component Description
VS-PWSU Power Supply Description
The VS-PWSU power supply provides the required power for the ADIXVS. One VS-PWSU is required in each ADIX-VS.
Battery Back-Up
The VS-PWSU power supply may be equipped with optional connecting
cable for connection with a backup battery array. Backup time is dependent
upon battery array, system size and usage.
VS-MAIN Motherboard Interface Card
The VS-MAIN motherboard has connectors to support six Digital Stations,
two Analog Stations, one External MOH Source, and two Serial Ports. In
addition it has connectors for the VS-CPUMEM CPU Card, three
VS-ICOTB ISDN BRI cards or VS-2CITK Caller ID Trunk Cards, two
VS-4PSUB Digital Station Cards, one VS-VML Voice Mail Card, and one
VS-MISC Miscellaneous Function Card.
VS-CPUMEM Common Control Card
The VS-CPUMEM common control card is the fundamental component for
system operation. This card is installed in a dedicated VS-MAIN card slot
and contains the Central Processing Unit (CPU), ADIX-VS Operating
System and Highway Controller.
The VS-CPUMEM Controller Card is the standard processor for the ADIXVS system. It controls all ADIX-VS system functions with a 32-bit
processor. The VS-CPUMEM Controller Card performs highway controller
functions, and synchronizes digital trunk clock timing and system highway
timing.
Memory. The VS-CPUMEM card contains 2 megabytes of RAM and 4 MB
of flash memory to store the user database. To retain the stored contents of
the RAM without the system power supply, nickel-cadmium batteries are
provided with the VS-CPUMEM card.
ADIX-VS General Description - 23
Highway Controller. The VS-CPUMEM has one two-way highway
consisting of thirty-two PCM time division multiplexed data channels. This
two-way highway channel provides voice and data communication through
the system ports. A 16 MHz microprocessor controls the PCM highways
with the aid of a slave processor that directly communicates with the CPU.
ADIX-VS Operating System. The VS-CPUMEM contains the
68EC020/25 MHz Central Processing Unit (CPU) and also 4MB of Intel ®
flash memory that stores the ADIX-VS operating system.
ADIX-VS General Description - 24
System Port Interface Cards
ADIX-VS supports 6 digital stations and 2 single-line/analog stations in
standard configuration. System Port Interface Cards may be installed to add
digital stations, lines, voice mail, and miscellaneous function capability.
Five System Port Interface Cards are available.
VS-4PSUB Digital Station Interface Card
A VS-4PSUB card provides four station terminal ports for digital key
telephones that are connected through star wiring. Each port connects the
station terminal with a two-wire cable that carries bi-directional data
transmission (ping-pong transmission).
Ports: 4 ports/card.
Stations: 1 port required for IX-12KTD/S-x, IX-12KTD/S-x + IX12ELK-x, IX-MKT, IX-VTA, IX-DDPH, DCKT970, IX-DCKT900,
IX-BPAD
VS-VML Omega-Voice VMI Card
The Omega-Voice VMI VS-VML card is standard on ADIX-VS. It provides
four voice mail/auto attendant ports. It supports 50 voice mail boxes, 4
system mailboxes/automated attendant menus and 8 hours of message
storage capacity.
Ports: 4 ports/card.
Capacity: 8 hours message storage, 50 voice mailboxes, 4 system
mailboxes/menus.
VS-2CITK Caller ID Trunk Interface Card
A VS-2CITK card interfaces the ADIX-VS to two Caller ID Loop Start
circuits. This card is required to use the Caller ID feature.
Ports: 2 ports/card
Additional Power: None
Features: 600/900 Ohm impedance selection, Long/Short distance
selection
ADIX-VS General Description - 25
VS-ICOTB ISDN BRI Line Interface Card
The VS-ICOTB card interfaces the ADIX-VS to one ISDN BRI (Basic Rate
Interface) line. Each ISND BRI line contains two B (Bearer) channels for
voice and data transmission and one D channel for signaling.
Interface: 3 channels/card (1 PRI line with 2 B channels + 1 D
channel)
Features: ISDN Basic Rate Interface
VS-MISC Miscellaneous Function Card
The VS-MISC Miscellaneous Function Card converts the system ports for
input/output functions. These functions include an external Background
Music Source (BGM), Paging Applications, Remote Control Relays and
Sensor Inputs.
Ports: 5 ports
Functions: BGM input, output to paging amplifier, two paging
zone control, two programmable relays or sensor inputs.
ADIX-VS General Description - 26
IX-IPSEGWAY Serial to Ethernet
Gateway
The IX-IP SEGWAY Serial-to-Ethernet Gateway is an external device that
connects the ADIX-VS telephone system and VS-VML Voice Mail Card to
a local area network (LAN) Ethernet connection for programming access.
Through the common Transfer Control Protocol / Internet Protocol (TCP /
IP) networking, system administrators can program the ADIX-VS and
Omega-Voice VMI (VS-VML) voice mail system through a LAN or WAN
connection using the ADIX Programmer or the Omega-Voice VMI System
Editor.
Additionally, using the ADIX User Programmer, ADIX station users can
now make station class of service changes to their Omega-Phone from their
PC.
ADIX-VS General Description - 27
ADIX-VS General Description - 28
Section 2 ADIX-VS System Features
ADIX-VS System Features
This section explains some of the major system features in your ADIX-VS
system.
All Ring Hunt Group
All Ring Hunt Group ring all the stations in the group simultaneously
instead of call hopping from one hunt group to another after a
predetermined time. This allows calls to a hunt group to be answered
expeditiously.
Alphanumeric Speed Dial By Name
The Alphanumeric Speed Dial By Name feature allows users to access the
speed dial list alphabetically. When a user wants to place a outside line
outgoing call with the Speed Dial feature, the user can search the desired
Speed Dial destination alphanumerically by name.
ANI Alphanumeric ID
ANI (Automatic Number Identification) numbers may be assigned a
16-character alphanumeric ID to identify the calling party, calling party’s
telephone number, type of call, or purpose of call. (Note: The telephone
company often transmits ANI calls with both a number and a alphanumeric
ID.) The ANI alphanumeric ID is displayed on the station LCD when a call
is received on a ISDN BRI line with ANI service (requires VS-ICOTB
card). A call can be routed to a station, master hunt group, or voice mailbox
according to the ANI information received.
Automatic Number Identification (ANI) Trunks
ADIX-VS will support ANI trunks provided by the telephone company on
ISDN BRI lines. The VS-ICOTB card is required for ANI operation.
Automatic Relay Control
With the Automatic Relay Control feature, the ADIX-VS system may be
programmed to operate a one-shot relay at a fixed time each day.
ADIX-VS System Features - 31
Background Music
If your ADIX-VS system is connected to an external music source through
the VS-MISC card, the music played may be heard through the speaker in
any Iwatsu telephone connected to the system. This same music source may
be played through an external paging system.
Caller ID Alphanumeric ID
Caller ID numbers may be assigned a 16-character alphanumeric ID to
identify the calling party, calling party’s telephone number, type of call, or
purpose of call. (Note: Caller ID calls are often transmitted by the telephone
company with both a number and a alphanumeric ID.) The Caller ID
alphanumeric ID is displayed on the station LCD when a call is received on
a Caller ID trunk (requires VS-2CITK card). A call can be routed to a
station, master hunt group, or voice mailbox according to the Caller ID
information received.
Caller ID / ANI / DNIS Number Storage
When a call is received on a caller ID (VS-2CITK) or ANI (VS-ICOTB)
line, ADIX-VS will capture and store in the system memory information
about the caller received with the call. This information includes the caller’s
telephone number and name, date and time of the call, trunk number, and
destination station. This information can be output as a system event code
or to SMDR. Information for the 50 most recent calls can be stored in the
system memory on a first in, first out basis. Two modes of storage are
available for this feature:
Abandon Call Storage
All Call Storage
Abandon Call Storage. When Abandoned Calls Only is selected as the
storage mode for this feature, information will only be stored for the
following types of calls:
Caller hangs up or is disconnected before the call is answered.
Caller hangs up or is disconnected during camp-on transfer or
camp-on recall.
Caller hangs up or is disconnected while on hold or during hold
recall.
ADIX-VS System Features - 32
All Call Storage. When All Call is selected as the storage mode for this
feature, the system will capture and store information about the caller
received with the 50 most recent calls on caller ID (VS-2CITK) or ANI
(VS-ICOTB) lines.
Call Forwarding
Fixed Call Forwarding
Allows your ADIX-VS installer to predefine call forwarding patterns for
extensions. Fixed Call Forwarding does not activate the lamp on the Call
Forward key and calls will always forward in the programmed sequence.
Fixed Call Forwarding may be overridden by Call Forwarding entered at
your telephone. All three forwarding modes may be programmed for Fixed
Call Forwarding.
Flexible Call Forwarding
Allows the user to forward calls to an internal destination or an outside
telephone number (using Personal Speed Dial numbers 90-99). The user can
set separate call forward destinations for internal incoming and outside line
incoming calls. For instance, you could set all intercom calls to go to your
cell phone, and all outside line calls to be forwarded to your voice mailbox.
The Flexible Call Forwarding feature also incorporates Follow Me
capabilities.
Remote Call Forwarding
Allows you to direct outside line and/or intercom telephone line calls to
forward to an external telephone number (using Personal Speed Dial
numbers 90-99). Example forwarding locations include an answering
service, a mobile phone, or a home telephone.
Caller ID Trunks
ADIX-VS will support Caller ID trunks provided by the telephone
company. The VS-2CITK card is required for caller ID operation.
Conversation Recording
The Conversation Recording feature allows an ADIX-VS station user to
record a station-to-station, outside line, or conference call to voice mail.
This feature is available at any station that has been assigned a
Conversation Recording REC key. For instructions on recording a
conversation see Section 3.
ADIX-VS System Features - 33
Delayed Ringing
Allows outside lines ringing at a telephone to ring at another telephone or
group of telephones after a predetermined period of time.
DNIS Alphanumeric ID
DNIS (Dialed Number Identification Service) numbers may be assigned a
16-character alphanumeric ID to identify the number the calling party
dialed to reach the ADIX-VS. (Note: the Telephone Company often
transmits DNIS calls with both a number and a alphanumeric ID.) The
DNIS alphanumeric ID is displayed on the station LCD when a call is
received on an ISDN BRI line with DNIS service (requires VS-ICOTB
card). A call can be routed to a station, master hunt group, or voice
mailbox according to the DNIS information received.
Dialed Number Identification Service (DNIS) Trunks
ADIX-VS will support DNIS trunks provided by the telephone company on
ISDN BRI lines. The VS-ICOTB card is required for DNIS operation.
Direct Inward Line
Each outside line can be assigned to ring at up to 16 extensions. A different
ringing assignment can be programmed for Day and Night modes. A
ringing tone for each line can be selected from four available ringing tones.
If a delayed ringing assignment is programmed for the line, the ringing
changes to an incoming alarm when delayed ringing begins.
ADIX-VS System Features - 34
Direct Inward Line - Hunt Group
Outside lines can be programmed to ring at the stations assigned to a Hunt
Group. The line will ring at the first available station in the hunting
sequence. The same trunk can be assigned to ring at different hunt groups
for day and night modes. If a station is busy or does not answer within the
pre-set time, the call will ring at the next station in the hunting sequence.
Emergency 911 Service Using Area Routing
ADIX-VS may be programmed to provide 911 service using Area Routing.
Area Routing can be used as an alternative method of routing 911 calls to
provide a unique Caller ID/ANI number that represents the location of the
caller in an office building.
E-Response Help Call Feature
ADIX-VS Software Version 1.30 includes the E-Response Help Call
feature. With this feature, any system extension can simultaneously call a
group of extensions. As part of this feature, stations may be configured with
an emergency attribute. When these stations remain off-hook or pause while
initiating an intercom call, a group call is automatically made to stations
defined in an E-Response Group. Some specific applications of this feature
are assisted living facilities, schools, medical facilities, or office buildings
where a people might need help from attendants or co-workers.
Note: This feature is not to be used as a replacement for Emergency
911 services.
External Paging
ADIX-VS can be connected to an external paging system when the optional
VS-MISC Miscellaneous Function Card is utilized. The ADIX-VS will
support two external paging zones.
Flexible Ringing
Outside telephone lines directed to telephones may be assigned one of four
tones to provide an audible identification of the type of call.
ADIX-VS System Features - 35
Flexible Station Numbering
ADIX-VS features a flexible numbering plan. At default, each station is
assigned a three-digit extension number. Through system programming,
system numbering may be changed to two, three, or four digits in length.
Group Monitoring
Key telephones and attendant stations can now be set to enable or disable
group monitoring from the speaker. This feature allows a user not utilizing
the group monitoring feature a smooth transition from handset to
speakerphone.
Hunt Group Delayed Ringing
A Hunt Group may be programmed as the delayed ringing assignment for a
trunk. If a call on an outside line is not answered at the ringing stations
within a programmable duration, the call starts ringing to a hunt group.
This feature makes it possible for you to send delayed calls to certain
departments to voicemail or another department. For example, the Sales
line can have a different delayed ringing destination than the Support line.
If Sales is closed, calls might be forwarded to Support or to a Sales voice
mailbox.
Internal Paging
When ADIX-VS is equipped with ADIX-VS digital key telephones, any
telephone may make a page announcement that will be broadcast through
the speaker of assigned telephones.
ADIX-VS System Features - 36
ISDN Calling/Called Party Number Coding
Iwatsu added a programmable option to code the setup messages for Calling
Party Number and Called Party Number Information Elements. Recent
changes in some areas now require customer provided equipment (CPE) to
send information in setup messages. However, other areas cannot accept the
new information. The new programming element accommodates both
situations.
ISDN Lines
ADIX-VS will support ISDN BRI (Basic Rate Interface) lines when the
optional VS-ICOTB card is utilized. A maximum of 3 VS-ICOTB cards
may be installed in the system. Each VS-ICTOB card supports one ISDN
BRI Line (2 B channels + 1 D channel).
ISDN BRI Caller Name ID
The ISDN BRI interfaces of the ADIX-VS can now receive Caller Name ID
information from an incoming ISDN BRI trunk. The information displays
on the LCD of the key telephone.
IX-MKT Key Assignment
A new key pattern (007 in Class 14.01) is included with version 1.30
software to accommodate the new IX-MKT telephone. The IX-MKT
telephone is scheduled for release in the spring of 2000.
Loud Bell Interface
Outside telephone lines may be directed to ring a loud bell when ADIX-VS
is equipped with the optional VS-MISC Miscellaneous Function Card.
Each VS-MISC card will support two loud bells.
ADIX-VS System Features - 37
Master Hunt Group
ADIX-VS will support 10 master hunt groups. Each master hunt group can
contain up to 16 extensions.
A hunt group is a group of telephones that is assigned a common access
code. When this code is dialed, ADIX-VS will search for an idle telephone
in that group. There are two ways that calls may search for an idle
extension, Terminal and Distributed Hunting. In Terminal Hunting the
incoming calls always start hunting from the first telephone in the group.
In Distributed Hunting the incoming calls start hunting from the telephone
following the last called telephone. In both cases, calls will hunt to the next
telephone if a telephone does not answer in a predefined period of time, is
busy, and in Call Forward, Absence Message or Do Not Disturb mode.
Monitor Improvements
Operation of the Monitor feature has changed so that it does not conflict
with other features such as Whisper Page, Off-Hook Signal, Off-Hook
Outside Line Ringing, etc. The original Monitor feature required you to call
the station you wish to monitor first and then press the Monitor key. With
this Version 1.3 enhancement, you now press the Monitor key and dial the
extension you wish to monitor. This alleviates any conflicts with other
features.
Music On Hold
If your ADIX-VS system is connected to an external music source through
the VS-MAIN Motherboard, the music played may be heard by callers that
have been placed on Hold or Call Park.
ADIX-VS System Features - 38
Optimized Routing
Optimized Routing is frequently referred to as either Least Cost Routing
(LCR) or Automatic Route Selection (ARS). This feature allows ADIX-VS
to automatically select the most inexpensive way to make an outgoing call.
The system identifies the dialed number, then selects the most cost-effective
outside line group. If a line in the first choice outside line group is not
available the system may be programmed to select an alternate outside line
group. The Optimized Routing package in ADIX-VS provides the
following features:
Eight routing plans
Eight outside line group choices per routing plan
Weekday, Saturday, Sunday, Holiday selection
Three time periods per day
Deletion and insertion of digits
Paging
ADIX-VS provides the following paging features:
All Call
Allows you to make an announcement either through the speakers in the
Digital Telephones and/or an External Paging System.
Group Call (Internal)
Allows you to page through the speaker in a group of telephones. There
may be 10 groups with a maximum of 16 extensions per group.
Zone (Two External Paging Zones)
Allows you to access individual groups of external paging speakers.
Meet-Me Page Answer
Allows you to answer a page from any telephone that is in the same MeetMe Page Answer group.
Personal Ringing Tones
Station users may choose one of eight distinctive ringing tones to
distinguish their station from others. The selected ringing tone is audible for
all incoming CO calls, camp-on calls, (tone) intercom calls and during busy
override.
ADIX-VS System Features - 39
Power Failure Memory Backup
In the event of a power failure, the system programming will be maintained
for a period of two weeks by a rechargeable Ni-Cad battery.
Power Failure Backup System
Your ADIX-VS system may be equipped with gel cell batteries to maintain
normal system operation in the event of a power failure.
Quick Forward using the Hold/Quick Forward Key
See Putting a Call On Hold on page 50.
Remote Programming/Diagnostics
The ADIX-VS database may be accessed and edited from a Windows PC.
Connection to the ADIX-VS may be via direct connection, dial-up
connection via modem, or with the addition of the IX-IP SEGWAY Serialto-Ethernet Gateway, over a LAN/WAN Ethernet connection. When a
modem connection is used, the line used for remote programming may also
be used as a regular outgoing line, and manually switched for modem use.
The remote programming package includes a diagnostic service for system
maintenance and troubleshooting.
Station Coaching
Station Coaching includes two actions: Monitoring and whisper paging
(hereafter called ‘whisper monitor’). A digital key telephone is able to
whisper monitor a digital key telephone after invoking the Monitor feature.
The Monitoring station can whisper monitor other stations while on an
outside call or an intercom call and press the key to speak to the
monitored station without the calling station hearing.
*
ADIX-VS System Features - 40
SMDR
Station Message Detail Recording (SMDR) allows you to connect an
RS232C compatible serial printer to ADIX-VS. This printer will show all
incoming and outgoing call activity. The following information will be
shown:
Call number 001-999
Date of the call
Extension number that made/received the call
Start time of the call
Duration of the call
Outside line number used for the call
Number dialed for the call
Account code number for the call
Other notes for the call
Station Coaching
Station Coaching includes two actions: Monitoring and whisper paging
(hereafter called ‘whisper monitor’). A digital key telephone is able to
whisper monitor a digital key telephone after invoking the Monitor feature.
The Monitoring station can whisper monitor other stations while on an
outside call or an intercom call and press the key to speak to the
monitored station without the calling station hearing.
*
System Clock
ADIX-VS is equipped with a real time clock that provides an indication of
the current time and duration of both incoming and outgoing calls on the
LCD display of Iwatsu telephones. The clock also has a perpetual calendar
that eliminates the need to change the date. Note: The ADIX-VS is Year
2000 compliant.
System Speed Dial
Up to 90 frequently dialed numbers may be programmed in the system for
abbreviated dialing. The numbers may or may not be restricted to certain
extensions.
ADIX-VS System Features - 41
Text Messaging
The text messaging feature allows station users to send a 16-character text
message to another system extension. There are two types of text messages,
system text messages and personal text messages. A text message may be
sent as either a busy bypass/no answer text message or as a stored text
message. Busy bypass/no answer text messages appear on the recipient’s
LCD immediately. Stored text messages do not appear on the display, but
instead, light the recipient’s [TXT MSG] key. Stored text messages are
saved in memory until the recipient manually displays them.
Up to 90 system text messages and 10 personal text messages are available
to each user. System text messages are accessible by all ADIX-VS station
users. Personal busy bypass text messages are programmed by the individual
station user and may only be accessed at the specific station set.
Toll Restriction
The ADIX-VS system provides flexible toll restriction of both area and
office codes, as well as the subscriber number. There are eight levels of
restriction.
Tone / Pulse Dialing
Caller ID trunks may be programmed for either Touch Tone or Rotary
dialing to accommodate your local telephone company central office.
Trunk Interfaces
ADIX-VS supports the following types of outside lines:
Caller ID/Loop Start trunks
ISDN BRI lines
ADIX-VS System Features - 42
Uniform Call Distribution (UCD)
Allows telephone lines to be directed to a group of telephones. Calls to the
UCD group may search for an idle extension in either a Terminal or
Distributed Hunting pattern. In Terminal Hunting the incoming calls
always start hunting from the first telephone in the group. In Distributed
Hunting, the incoming calls start hunting from the telephone following the
last called telephone. In both cases, calls will hunt to the next telephone if a
telephone does not answer in a predefined period of time, is busy, and in
Call Forward, Absence Message or Do Not Disturb mode. ADIX-VS also
provides the ability to send unanswered calls to an overflow or secondary
answering position after a predefined period of time. This second
answering position may be another UCD group, hunt group, extension, or
attendant.
Voice Mail/Automated Attendant Integration
ADIX-VS can be equipped with an internal voice mail/automated attendant
system when the optional VS-VML card is utilized. ADIX-VS will allow
you to transfer, forward and record calls to a mailbox and provides you with
a unique voice mail message waiting indication. ADIX-VS will also allow
calls transferred from the automated attendant to be directed to messages
other than the initial greeting if the desired party does not answer.
ADIX-VS System Features - 43
ADIX-VS System Features - 44
Section 3 Digital Telephone User’s
Guide
Digital Telephones – Basic Feature
Operation
This section describes basic feature operation from ADIX-VS Digital
Telephones.
Making an Outgoing Call
Operation
Lift the receiver
Press the button for an outside line and the outside line button
will flash green
Wait for the dial tone
Dial the telephone number
If you make a dialing mistake, Press the Flash button FLASH and
start over.
Receiving an Incoming Call
Operation
When your phone rings and an outside line lamp flashes:
Lift the receiver
Or
Lift the receiver
Press the outside line button with the flashing light
You will be connected to the call and the outside line button will
flash green.
Digital Telephone User’s Guide - 47
Making an Intercom Call
Operation
Or
Lift the receiver
Wait for the dial tone
Dial the desired extension number
Press the button representing the desired extension if assigned
as a Multipurpose button
Make an announcement after the tone or wait for an answer to
the ring
The lamp on the intercom button ICM will flash red. If the
extension you called is busy, you will hear a repeated intercom
busy tone.
Receiving an Intercom Call
Operation
Lift the receiver when you hear your phone ring or the caller's
voice through the speaker
Or
Reply through the phone's microphone without lifting the
receiver
The lamp on the Intercom button ICM will flash red.
Making an E-Response Help Call
The E-Response Help Call feature allows specific system extensions to
simultaneously call a group of extensions and access a system paging port
upon dialing a specific ICM Group access number or, if the station remains
off-hook without dialing for a programmable period of time. When the EResponse help call is placed, the key telephone displays of the called
extensions in the E-Response ICM Group will display a programmed
message and the calling party’s extension number and station ID.
Digital Telephone User’s Guide - 48
Operation
Lift the receiver and remain off hook on intercom for a
specific time period programmed in the system.
Or
Lift the receiver to make an intercom call. Begin dialing.
Between digits stop dialing for more than 10 seconds.
Note: If a user dials a valid trunk access or optimized routing
access code, this feature will not activate.
Or
Dial the E-Response Group access number when you hear the
Intercom Dial Tone.
Transferring a Call to Another Extension
Operation
When speaking on an outside line:
Press the Transfer button TRAN and the lamp will flash red
Wait for the dial tone
Dial the desired extension number
Or
Press the button representing the desired extension if assigned
as a Multipurpose button
Hang up or announce the call then hang up
If the call is not answered it will return to your phone.
Digital Telephone User’s Guide - 49
Putting a Call On Hold
HOLD/QUICK FORWARD key is used as an option to the Hold/DND
key. This key provides the same feature as the Hold/DND key except
callers are sent to the Fixed Call For-ward destination (such as voicemail)
instead of hearing a DND tone.
Operation
When speaking on an outside line:
Press the Hold button HOLD/DND
To use the HOLD/QUICK FORWARD key to forward a call:
From an idle condition, press the HOLD/QUICK FORWARD
key. This key toggles ON and OFF.
A green lamp flashes intermittently on your phone and a red lamp
flashes on other phones for that outside line. If the call is on Hold
too long, your phone will ring again.
Picking Up a Call On Hold
Operation
Lift the receiver
Press the green intermittently flashing button on your phone or
the red flashing button on another phone representing the
desired outside line
The lamp on the outside line button will flash green.
Putting a Call On Call Park
Call Park is similar to Hold but allows others to pick a call up even though
they do not have a button representing the desired outside line.
Operation
To put a call on Call Park at your extension:
When speaking on an outside line:
Press the Call Park button PARK and the lamp will
intermittently flash green
Hang up
If the call is on Call Park too long your phone will ring.
Digital Telephone User’s Guide - 50
To pick up a call on Call Park at your extension:
Lift the receiver
Press the flashing Call Park button PARK and the lamp on an
outside line button will flash green
To put a call on Call Park at another extension:
When speaking on an outside line:
Press the Transfer button TRAN
Press the Call Park button PARK
Dial the extension number or press the DSS key or CCV key
of the station at which you want to park the call.
Hang up
If the call is on Call Park too long your phone will ring.
To pick up a call on Call Park at another extension:
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial
Or
Press the Park Pick-Up button PARK P/U if assigned as a
Multipurpose button
Dial the extension number of the phone that placed the call on
Call Park and the lamp on an outside line button will flash
green
34
To pick up a call on Call Park at the attendant position:
Lift the receiver
Wait for the dial tone
Dial the number announced by the attendant and the lamp on
an outside line button will flash green
Handling a Second Call
Operation
When a second call rings at your phone and you do not want to hang up on
the first call:
Press the Hold button HOLD/DND to place the call on Hold
Or
Press the Call Park button PARK to place the call on Call
Park
Press the button representing the second call
Answer the second call
Digital Telephone User’s Guide - 51
To return to the first call:
Repeat the same procedure
Digital Doorphone Operation
Digital Doorphones provide an economical and simple method to allow
visitors to make an intercom call to gain entrance to your building.
Operation
To place a call from a Digital Doorphone:
Press and release the button on the Digital Doorphone, you
will hear a ringing tone and the lamp on the button will
change from red to green
Wait for an answer
Announce yourself
To call a Digital Doorphone:
Lift the receiver
Dial the assigned extension number
Or
Press the DSS button assigned for the desired Digital
Doorphone
Make an announcement
Digital Telephone User’s Guide - 52
Digital Telephones - Advanced Features
Caller ID, ANI, DNIS Information Storage
Allows you to store and display the telephone number for a call on a caller
ID, ANI or DNIS line. The system may be programmed to save information
for all calls, or abandoned calls only.
Operation
To view stored call information:
For station: At ICM dial tone press the illuminated USAS
key once to display information about the first call to your
station. Press [*] to scroll forward and [#] to scroll backward
in sequence.
For trunk group: At ICM dial tone press the illuminated
USATn key once or the USAT key + trunk group number to
display information about the first call on a specific trunk
group. Press [*] to scroll forward and [#] to scroll backward in
sequence.
To make a call by automatically dialing the stored Caller ID or ANI
number:
With a call record displayed, Do one of the following:
For station: Press the USAS key a second time, or press FLT,
OPT, or COL.
For trunk group: Press the USAT + trunk group number or
USATn key a second time, or press FLT, OPT, or COL.
To add digits to the displayed number before calling out:
With a call record displayed,
Dial the additional digits to be added to the outgoing number
(the added digits do not appear on the display when entered),
then.
Do one of the following:
For station: Press the USAS key a second time, or press FLT
or COL.
For trunk group: Press the USAT + trunk group number or
USATn key a second time, or press FLT or COL.
Press USAT, USATn.
To delete saved call information from system memory:
With a call record displayed, press the USD key.
Digital Telephone User’s Guide - 53
Absence Message Display
Allows you to leave an advisory message for a display phone caller if you
should leave your office. Four messages are available:
Return at (time)
Return on (date)
Meeting at (time)
Call (number)
This feature only works with a Multipurpose button programmed for
Absence Message ABS.MSG
Operation
To register a message:
Press the Speaker button SPKR
Press the Absence Message button ABS.MSG
For Return At:
Dial
then dial the TIME IN MILITARY TIME
For Return On:
Dial
then dial the date M : D
For Meeting At:
Dial
then dial the time in military time H : M
For Call:
Dial
then dial the telephone number then dial
1
2
3
4
#
Wait for a confirmation tone
Press the Speaker button SPKR
The message will appear on the display.
To erase a message:
Press the Speaker button SPKR
Press the Absence Message button ABS.MSG
Dial
Wait for a confirmation tone
Press Speaker button SPKR
*
The message will no longer appear on the display.
Digital Telephone User’s Guide - 54
Account Code
Allows you to enter a one- to twelve-digit code to either identify the caller
or identify the party the call was made for. These codes are printed out with
the SMDR information. Account code entry may be done before the party
answers, during a conversation, or after the other party hangs up.
Operation
Or
Lift the receiver
Press an outside line button
Wait for the dial tone
Press the Feature button FEAT then dial
25
Press the Account Code button ACCT if assigned as a
Multipurpose button
Dial the code then dial
*
You will hear a confirmation tone.
Alphanumeric Display
ADIX-VS Digital Multiline Display Telephones have a 2-line, 16-character
alphanumeric LCD display that provides the following information:
Abandon Call
Forwarding Extension Numbers
Information
Message Waiting Identification
Absence Messages
Called Party Status BUSY/DND
Caller ID/ANI/DNIS
Calling Party
Identification
Camp-On
Account Code Input
Call Duration Timer
Callback CO/ICM
Called Party
Identification
Real Time Clock
Recall CO/ICM
Reminder
Ringing Outside Line Identification
System Name
Text Messages
Digital Telephone User’s Guide - 55
Operation
To scroll or change the information on the display during a conversation:
Press the Feature button FEAT then dial
Or
Press the Display button DISPLAY or Display Change button
DISPLAY CHANGE if assigned as a Multi-purpose button
63
Alphanumeric Speed Dial by Name
The Alphanumeric Speed Dial By Name feature allows users to access the
speed dial list alphabetically. When a user wants to place a outside line
outgoing call with the Speed Dial feature, the user can search the desired
Speed Dial destination alphanumerically by name.
When a user accesses the Alphanumeric Speed Dial Feature, the system
displays the first name in the System Speed Dial or the user’s Station Speed
Dial. The user can then scroll forward or backward through the Speed Dial
list or perform a zoom search by entering specific characters or numbers
with the keypad. As more characters are entered, the system narrows the
search. When the desired name is found, the number can then be dialed.
Operation
Press SPEED
Press SPEED
To search for a registered name, press the dial pad until the
desired characters are displayed
To focus your search:
Enter a character
Press HOLD/DND
Enter another character
To scroll through the registered names, press FORWARD [#]
or BACKWARD [*]
When the desired name is found, press SPEED to dial the
number
Digital Telephone User’s Guide - 56
Alternate Tone/Pulse Dialing
Allows you to change the dial signaling from Dial Pulse (Rotary) to DTMF
(Touch Tone) after an outside call has been answered. This will allow you
to use enhanced communications devices like Voice Mail and Automated
Attendant.
Operation
After the call is answered:
Press the Feature button FEAT then dial
Or
Press the Alternate button ALTER and the lamp will be solid
red
13
Autodial Unit
An Autodial Unit may be added to Digital Telephones to provide an
additional sixteen buttons for Speed Dial. The Speed Dial numbers are
programmed through system programming.
Operation
To make an Autodial Call:
Lift the receiver
Press the desired button on the Autodial Unit
Automatic Outside Line Answer / Hold
This programming option allows you to receive a second call automatically
by simply pressing the Hold, Call Park, or existing outside line button.
Operation
While on a call:
Press the Hold HOLD/DND, Call Park PARK, or existing
outside line button
Digital Telephone User’s Guide - 57
Automatic Repeat Dialing
Allows you to instruct ADIX-VS to dial an outside party until they answer.
This is accomplished by having ADIX-VS periodically activate the speaker
and dial the outside party's number. Should they answer, you will hear their
voice through the speaker. In order to establish a conversation, you must
pick up their receiver. Should you be away from your telephone when the
called party answers, they will hear silence and ADIX-VS will try to call
later.
Operation
If the called party does not answer or is busy:
Do not hang up
Press the Automatic Repeat button REPEAT and the lamp
will be solid red.
Hang up
To Cancel:
Or
Press the Speaker button SPKR
Press the Automatic Repeat button REPEAT
Dial
and the lamp will be off
Wait for a confirmation tone
Press the Speaker button SPKR
*
Lift the receiver while ADIX-VS is dialing the outside party
Digital Telephone User’s Guide - 58
Background Music
An external music source such as a FM tuner may be connected to the
system to provide background music either through the speaker in the
phone or an external paging system. The music is automatically turned off
if the phone or external paging system is in use.
Operation
To turn on Background Music through your phone:
Press the Feature button FEAT then dial
Or
Press the Background Music button BGM if assigned as a
Multipurpose button and the lamp will be solid red
62
To turn off Background Music through your phone:
Press the Feature button FEAT then dial
Or
Press the Background Music button BGM if assigned as a
Multipurpose button and the lamp will be off
062
Barge-In
Allows you to enter an existing conversation. A warning tone is sent to
inform the parties that a three way conference has been established.
Operation
Or
Dial the desired extension number
Press the desired outside line button
Press the Add button ADD
Digital Telephone User’s Guide - 59
Built-In Speakerphone
ADIX-VS Digital Telephones are equipped with a Built-in Speakerphone.
Use of the Speakerphone allows for complete hands-free operation on
external calls.
Operation
To make a call:
Press the Speaker button SPKR and the lamp will flash red
Wait for the dial tone
Dial the desired telephone number
To answer a call:
Press the Speaker button SPKR and the lamp will flash red
To end a call:
Press the Speaker button SPKR and the lamp will be off
Busy Bypass/Autodial Unit
The Busy Bypass/Autodial Unit Works the same as the Autodial Unit with
the additional capability to allow a second call to be announced through the
speaker in this unit while you are involved in a conversation using your
receiver. You may respond through the microphone without having to put
the original party on Hold. Use of this unit requires an additional station
port and an IX-BPCU or an IX-BPAD.
Digital Telephone User’s Guide - 60
Busy Bypass Tone Calling
Allows you to be informed that there is a second call waiting for you to
answer. This is accomplished by providing a muted tone through the
speaker in the busy telephone. External and internal calls may be
differentiated by frequency. This feature is a system programming option
and may not be present in all systems.
Operation
To answer the waiting call:
Hang up on the first call and press the button representing the
waiting call
Or
Press the Call Park button PARK and press the button
representing the waiting call
To alternate between calls:
Press the Call Park button PARK
Busy Bypass Voice Calling
While you are involved in a conversation using your receiver, Busy Bypass
Voice Calling allows you to receive a voice announcement through the
speaker in a Busy Bypass Unit informing you that someone else wishes to
speak with you. You may respond through the microphone without having
to put the original party on Hold. This feature is only available if your
phone is equipped with a Busy Bypass Unit.
Operation
To answer the waiting call:
Hang up on the first call and press the button representing the
waiting call
Or
Press the Call Park button PARK and press the button
representing the waiting call
To alternate between calls:
Press the Call Park button PARK
Digital Telephone User’s Guide - 61
Busy Intercom Callback
Allows you to instruct ADIX-VS to inform you when a busy extension that
you called becomes idle. When the extension becomes idle, ADIX-VS will
call you back. After you answer, the desired extension will automatically be
dialed. If your phone has a display, the display will inform you that the call
is a Callback and identify the extension. You may leave one Callback
message.
Operation
When you make an intercom call and the extension is busy:
Do not hang up
Press the Feature button FEAT then dial
Or
Press Busy Intercom Callback button ICM CB button if
assigned as a Multipurpose Button and the lamp will be solid
red
Wait for a confirmation tone
Hang up
43
To Cancel all Intercom Callbacks
Press the Speaker button SPKR
Press the Feature button FEAT then dial
Or
Press Busy Intercom Callback button ICM CB if assigned as a
and the lamp will be off
Multipurpose button then dial
Wait for a confirmation tone
Press the Speaker button SPKR
043
*
Digital Telephone User’s Guide - 62
Busy Number Callback
Allows you to instruct ADIX-VS to periodically call you to try calling a
previously dialed outside number again. To have ADIX-VS dial the
number simply pick up the receiver.
Operation
When you dial an outside number and there is no answer or a busy signal:
Do not hang up
Press the Feature button FEAT then dial
Or
Press the Busy Number Callback button TRNK C/B if
assigned as a Multipurpose Button and the lamp will be solid
red
Wait for a confirmation tone
Hang up
24
To change the Callback time interval:
Dial the desired interval time in minutes
hang up
1–9
before you
To Cancel:
Or
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial
024
Press the Busy Number Callback button TRNK C/B if
and the lamp
assigned as a Multipurpose button then dial
will be off
Wait for a confirmation tone
Press the Speaker button SPKR
*
Digital Telephone User’s Guide - 63
Busy Outside Line Queuing
Allows you to instruct ADIX-VS that you wish to be notified when the
outside lines are no longer busy. When an outside line becomes available,
your phone will ring. Picking up the receiver will give you outside dial
tone. If you previously dialed the outside number, that number will
automatically be dialed when the receiver is picked up.
Operation
When attempting to make an outside call and all lines are busy:
Do not hang up
Press the Feature button FEAT then dial
and you will
hear tones
Dial the phone number
Or
Press the Busy Outside Line Queue button TRNK QU if
assigned as a Multipurpose button, you will hear tones and the
lamp will be solid red
Dial the phone number
Hang up
23
To Cancel:
Or
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial
023
Press the Busy Outside Line Queue button TRNK QU if
and the lamp
assigned as a Multipurpose button, then dial
will be off
Wait for confirmation tone
Press the Speaker button SPKR
*
Digital Telephone User’s Guide - 64
Busy Overriding
Allows you to alert a busy extension user that you are waiting to speak with
them. The busy extension user will hear periodic tone bursts through the
speaker. If they have a display the display will identify the calling party.
Operation
When you dial a busy extension:
Do not hang up
Press the Busy Override button OVER and you will hear a
ringing signal
Wait to be answered
To answer a Busy Override:
Hang up on the first call
Or
Press the Call Park button PARK
Press the Intercom button ICM
To alternate between calls:
Press the Call Park button PARK
Digital Telephone User’s Guide - 65
Call Coverage
The Multipurpose buttons on the Digital Telephones may be programmed to
allow both audible and visual indication of a call ringing at another
extension. Calls made to an extension that is represented as a Call
Coverage button on another phone may be answered by that phone by
pressing the Call Coverage button. The visual indication is immediate and
the audible indication may have one of the three modes: immediate,
delayed, or no ring. When the extension monitored by a Call Coverage
button is not in the ringing state, the Call Coverage button will function as a
Direct Station Selection/Busy Lamp Field button. The Call Coverage
feature will support Intercom Tone (ringing) and Outside Line calls.
Intercom calls are indicated by a slow flashing green lamp and Outside Line
calls are indicated by a fast flashing green lamp. A good application for this
feature would be a secretary that needs to answer calls for others in the
office if they are away from their phones.
Operation
To answer a call ringing at another extension:
When you hear the special Call Coverage tone or see either a slow
or fast green flashing lamp on a Call Coverage button:
Lift the receiver
Press the desired Call Coverage button
You will be connected to the calling party. Intercom calls will
appear on your phone's Intercom button ICM and Outside Line
calls will appear on your phone's Outside Line button.
To change the audible indication mode:
Do not lift the receiver
Press the Feature button FEAT
Press the desired Call Coverage button and the present mode
will be represented by the lamp on the button and the display.
immediate: display = Immed.
delayed:
display = Delayed
no ring:
display = No ring
Dial
Dial
Dial
lamp = fast green flash
lamp = slow green flash
lamp = solid green
1 for immediate ring mode
2 for delayed ring mode
3 for no ring mode
Digital Telephone User’s Guide - 66
Call Forwarding
Use the new Flexible Call Forward feature to forward calls to an internal
destination or external line using Personal Speed Dial numbers 90-99. The
user can set separate call forward destinations for Intercom Incoming and
Outside Line Incoming calls. With this feature, you may set all Intercom
calls to forward to your cell phone and set all outside calls to forward to
your voice mail. The Flexible Call Forward feature also incorporates Follow
Me capabilities. Follow Me lets you receive your calls internally at any
station you choose.
Operation
Set Forward Destination
1. Lift the handset or press SPKR
2. Press FWD
3. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
4. Enter the Flexible Call Forward Mode
1 = All calls to another extension or hunt group
2 = Busy/No Answer calls to another extension or
hunt group
3 = No Answer calls to another extension or hunt
group
4 = All calls forward to an external number using
Personal Speed Dial Codes 90-99
5. Complete one of the following steps:
If you chose Mode 1, 2, or 3, enter the extension or
hunt group number
If you chose Mode 4, enter the Personal Speed Dial
Code
Note: When the setting is valid, you hear a confirmation tone.
When it is invalid, you hear a warning tone.
Digital Telephone User’s Guide - 67
Forward Cancel
1. Lift the handset or press SPKR
2. Press FWD
3. Press
4. Enter the Call Type number you wish to cancel
1 = Cancel Forwarding of All calls (Outside
Line/Intercom)
2 = Cancel Forwarding of Outside Line calls only
3 = Cancel Forwarding of Intercom calls only
*
Set Active/Inactive
1. Press FWD
2. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
Set Follow Me Destination
1. Lift the handset or press SPKR
2. Press FWD + FWD
3. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
Enter the extension number of the originating forwarding station.
Call Monitoring
Allows you to silently monitor a conversation on another extension or line.
In order for this feature to operate on intercom off-hook signaling must be
disabled.
Operation
To monitor a conversation on a outside line:
Lift the receiver
Wait for the dial tone
Press the outside line button
Press the Monitor button MONITOR
Digital Telephone User’s Guide - 68
To monitor a busy extension’s conversation:
Lift the receiver
Dial an extension number
Wait for busy tone
Press the Monitor button MONITOR
Call Park/Swap
Allows you to alternate between two conversations.
Operation
Press the Call Park button PARK to place the call on Call
Park and the lamp will intermittently flash green
Answer or initiate a second call
Press the Call Park button PARK which allows you to go back
to the original call with the second call now on Call Park and
the lamp will intermittently flash green
You may continue to alternate between conversations by pressing
the Call Park button.
Call Pick-Up
Allows you to answer a call ringing at someone else's phone. There are
three types of Call Pick-Up: Direct Call Pick-Up, Internal Group Call PickUp, and External Group Call Pick-Up.
Digital Telephone User’s Guide - 69
Direct Call Pick-Up
Allows you to answer a call ringing at any extension in the office.
Operation
Or
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial
33
Press the Direct Call Pick-Up button DIRCT P/U if assigned
as a Multipurpose button
Dial the ringing extension number
Internal Group Call Pick-Up
Allows extensions to be grouped together. This grouping eliminates the
need to dial the ringing extension number in order to answer the call.
Operation
Or
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial
31
Press the Group Call Pick-Up button GRP P/U if assigned as
a Multipurpose button
External Group Call Pick-Up
Allows you to answer a call ringing in a Group Call Pick-Up group that
they are not part of.
Operation
Or
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial
32
Press the External Group Pick-Up button EXT P/U if assigned
as a Multipurpose button
Dial the ringing external group number
Digital Telephone User’s Guide - 70
Caller ID Display Change
The information displayed on the station LCD during incoming ringing,
call in progress, incoming forwarded call ringing, and campedon/transferred call ringing may be changed by pressing a CID DISPLAY
CHANGE key. This feature may be used only incoming calls on Caller
ID/ANI or DNIS lines. Ten different display modes are available. The
display mode is determined by the type of call and status of call.
Operation
During call in progress:
Press the CID DISPLAY CHANGE button
Camp-On
Allows you to alert a busy extension user that an outside call is waiting for
them to answer. The busy extension user will hear periodic tone bursts
through the speaker. If they have a display, the display will first indicate
the extension that sent the call followed by CAMP-ON. If the busy
extension does not respond within a specified period of time, the call will
return back to you.
Operation
To Initiate Camp-On:
Press the Transfer button TRAN
Wait for the dial tone
Dial the desired extension number
Hang up
To answer a Camp-On:
Hang up on the first call
Or
Press the Hold button HOLD/DND to place the first call on
Hold
Or
Press the Call Park button PARK to place the first call on Call
Park
Answer the second call
Digital Telephone User’s Guide - 71
Clear Call
Allows you to initiate a new intercom call without having to hang up if the
called extension does not answer or if there was a dialing mistake.
Operation
When you make an intercom call, but the called extension cannot be
reached, and you wish to call another extension:
Do not hang up
Dial the second extension number
Conference
ADIX-VS allows you to converse with three other people in one
conversation. There may be any combination of inside extensions or outside
lines. ADIX-VS will support a maximum of two four-party conferences
simultaneously.
Add-On
(up to 1 outside + 3 inside parties or 4 inside parties)
While speaking on an outside or intercom call:
Press the Transfer button TRAN
Wait for the dial tone
Dial the desired extension number
Wait for the party to answer
Press the Add button ADD
After you hear a tone, all parties will be connected.
To add another extension, repeat the same procedure.
Digital Telephone User’s Guide - 72
Multiline
(up to 3 outside + 1 inside parties)
While speaking on an outside call:
Press the Hold button HOLD/DND to place the call on hold
Make the second outside call
Press the Add button ADD after the second party answers
Press the 1st line that was placed on hold
Or
If your phone only has one outside line button:
Press the Call Park button PARK to place the call on Call
Park
Make the second call
Press the Add button ADD after the second party answers
Press the flashing Call park button PARK
All three parties will be connected. To add the 3rd outside line,
repeat the same procedure.
Trunk-to-Trunk
(up to 2 outside parties)
When you are speaking with two outside parties in a multiline conference
call and wish to leave the conversation:
Press the Hold button HOLD/DND
Hang up
The two outside parties will still be in a conference.
To get back in the Multiline Conference:
Lift the receiver
Press one of the outside line buttons that are in the conference
Consultation Hold
Places an outside call on temporary hold before a transfer or conference is
completed. The call will automatically return to you if the desired transfer
extension does not answer or if you dialed incorrectly. If you have a display
on your phone, the display will show Camp On RCL and the name of the
person that the call was sent to.
Operation
While on an outside call:
Press the Transfer button TRAN and you will hear the dial
tone
Digital Telephone User’s Guide - 73
Conversation Recording
The Conversation Recording feature allows an ADIX-VS station user to
record a station-to-station, outside line, or conference call to voice mail.
This feature is available at any station that has been assigned a
Conversation Recording REC key. Note: Your voice mail system must
support this feature.
IMPORTANT NOTICE REGARDING THE CONVERSATION RECORDING FEATURE
In certain states it is illegal to intercept and/or record telephone calls.
In certain states and under certain circumstances it is illegal to intercept for the purposes of listening in
and/or recording telephone calls. Because such activity is not illegal in all jurisdictions and may be
permitted in training and/or monitoring of personnel, this telephone system can be programmed to permit
interception and/or recording with or without warning to those on the line. Before utilizing the system for
such purposes, you are advised to consult with an attorney familiar with laws of the jurisdiction in which
you utilize such feature.
IWATSU AMERICA, INC., its distributors, and the manufacturers responsible for this feature make no
representations with respect to the legality of its use and disclaim any liability for claims and/or damages
arising from the use or misuse of this feature.
Operation
While on a call:
Press REC To start voice recording:
While recording press REC a second time or hang up to stop
recording.
To playback a recorded conversation:
The conversation is saved as a voice mail message. For
playback instructions consult your voice mail program
documentation.
Digital Telephone User’s Guide - 74
Delayed Ringing
When an incoming outside line call is not answered within a pre-set time, a
second group of stations start ringing and the ringing signal changes to an
incoming alarm. A delayed ringing assignment can be programmed for
each line. This assignment is the same for both Day and Night modes. If
the line is programmed for attendant outside line intercept, the primary and
delayed ringing stations will stop ringing when attendant intercept occurs.
Direct Outside Line Appearance
Digital Telephones may have Multipurpose buttons programmed as an
outside line for incoming and outgoing calls.
Operation
Lift the receiver
Press the outside line button and you will hear the dial tone
Direct Station Selection/Busy Lamp Field
The Multipurpose buttons on the Digital Telephones may be programmed to
allow one-touch intercom calling to preassigned extensions. These buttons
will provide an indication if the extension programmed to that button is
busy or not. If the extension is busy the light will be lit.
Operation
To place an extension call with one touch:
Lift the receiver
Wait for the dial tone
Press the Direct Station Selection button DSS for the desired
extension
Distinctive Ringing - Outside Line Calls
Each outside line can be assigned one of four available ringing tones. This
feature applies only to Iwatsu Key Telephones.
Distinctive Ringing - ICM/Outside Line
Intercom and outside line calls provide different ringing tones.
Digital Telephone User’s Guide - 75
Do Not Disturb (DND)
Allows you to make your phone busy so you will not be interrupted by
phone calls. However, the following type of calls may override Do Not
Disturb: DSS Calls, Operator Calls, Secretarial Calls and Executive
Override Calls.
Operation
To activate:
Press the Hold button HOLD/DND and the lamp will be solid
red
To cancel:
Press the Hold button HOLD/DND and the lamp will be off
Exclusive Hold
Allows you to place an outside call on Hold that cannot be picked up by
another extension.
Operation
To place a call on Exclusive Hold:
Press the button representing the outside line which you were
speaking on and the lamp will intermittently flash green
To retrieve a call from Exclusive Hold:
Press the outside line button once again for that call and the
lamp will flash green
The call may only be retrieved by the phone that placed it on
Exclusive Hold.
Executive Override
Is the same as a Busy Override with the additional ability to override an
extension in Do Not Disturb. This override may be either a voice
announcement or tone signal.
Operation
When dialing an extension that is busy or in Do Not Disturb
Do not hang up
Press the Override button OVER
Make a voice announcement or wait for a response to the tone
signaling, your choice is dependent on system programming
Digital Telephone User’s Guide - 76
Extension Number Display
Allows you to display your extension number if you have a display phone.
Operation
To display an extension:
Press the Feature button FEAT then dial
99
Feature Button Display
Allows you to display what is programmed on your phone's feature buttons.
Operation
To display a feature button:
Press the Feature button FEAT then dial
Press the desired feature button
#9
Flash
Allows you to receive dial tone on the same outside line without having to
hang up. Flash may also be used to receive intercom dial tone to place
another intercom call. Two different Flash settings may be programmed to
allow for the use of Centrex or PBX features.
Operation
After you complete your call or if you make a dialing mistake:
Press the Flash button FLASH
Dial the new number
If you wish to use Centrex features:
Press the Short Flash button S FLASH
Dial new number or feature code
If your phone does not have buttons assigned for Flash or Short Flash:
Press the Feature button FEAT then dial
for Flash
Press the Feature button FEAT then dial
for Short Flash
11
12
Digital Telephone User’s Guide - 77
Floating Outside Line Group Access
Allows for a number of outside lines to be assigned to one of 60 groups.
These groups may be used for incoming calls, outgoing calls or both
incoming and outgoing calls.
Operation
To access an outside line group:
Lift the receiver
Press the Float button FLT then dial the outside line group
for the desired group
number –
Or
Press the Float button FLT for the desired group if that group
is assigned as a Float button on a Multipurpose button
1 10
Forced/Verified Account Code
Requires you to enter a 1-12 digit code to make outside calls. These codes
may be either fixed or variable in length and each telephone may be
programmed for one of the four following account code entry options.
FORCED-TOLL: code entry required only for toll calls
FORCED-ALL:
code entry required for all calls
VERIFIED-TOLL: valid code entry required only for toll calls
VERIFIED-ALL: valid code entry required for all calls
A table of 10 phone numbers may be programmed to allow calling without
account code entry. This option is very helpful because it allows important
emergency numbers to be dialed by anyone. The verification table, for
verified account code entry, shares memory with System Speed Dial and
may contain 80 account codes. The Forced/Verified Account Code
programming allows the option of having or not having the account
displayed on the LCD of the phone and the SMDR printout.
Operation
Lift the receiver
Press an outside line button
Wait for the dial tone
Dial the desired phone number
Dial
Wait for the account code entry tone
Dial a code
Dial
only if your code entry is variable in length
*
*
Digital Telephone User’s Guide - 78
Full/Half Duplex Speakerphone Mode Switching
IX-12KTD/S-3 Digital Key Telephones can be changed from full duplex to
half duplex through the operation of the Speaker Duplex key.
Operation
To switch from the Full Duplex Mode to the Half Duplex Mode:
Press Speaker Duplex or press FEAT
0+6+6
To switch from the Half Duplex Mode to the Full Duplex Mode:
Press Speaker Duplex or press FEAT
6+6
Group Monitoring
Allows you to let others listen to your conversation through the speaker of
the phone while you converse with the receiver.
Operation
While speaking to your party with the receiver:
Press the Speaker button SPKR
Group Park
By placing a call on Group Park all extensions with the appearance of that
Group Park button will have a flashing indication and be able to pick up
that call.
Operation
To place a call in Group Park:
Press the Group Park button G PARK and the lamp will
intermittently flash green on your phone and flash red on other
phones
To retrieve a call in Group Park:
Lift the receiver
Wait for the dial tone
Press the Group Park button G PARK and an outside line
button will flash green
To retrieve a call from a phone that does not have your Group Park button:
Lift the receiver
Wait for the dial tone
Dial your Group Park code
Digital Telephone User’s Guide - 79
Hands-Free Answerback On Intercom
Allows you to answer an intercom call without lifting the receiver. The
microphone may be turned off if desired.
Operation
To turn on Hands-Free Answerback:
Press the Feature button FEAT then dial
Or
Press the MIC OFF button MIC OFF if assigned as a button
and the lamp will be off
61
To turn off Hands-Free Answerback:
Press the Feature button FEAT then dial
Or
Press the Mic Off button MIC OFF if assigned as a button and
the lamp will be solid red
061
Headset Button
Allows you to alternate between using the handset (receiver) and the
headset.
Operation
For headset operation:
Press the Headset button and the lamp will be solid red
For handset operation:
Press the Headset button and the lamp will be off
Headset Control Key
The Headset Control key allows you to control a headset without using
the Connect or Release key. This key is also supported on the IX12KTD/S-2 and previous models of ADIX Digital Key Telephones,
although they require a headset adaptor box to switch the audio between
handset and headset. This key is a replacement for the Headset Button.
Operation
To begin a call:
Press the Headset Control key while the phone is idle.
Digital Telephone User’s Guide - 80
To answer a call:
Press the Headset Control key when receiving a ringing or
incoming call.
To end a call:
Press the Headset Control key to disconnect when finished
with the call.
To transfer a call using Screened Transfer:
Press the TRAN key.
Dial the telephone number.
When the party answers, press the Headset Control key.
To transfer a call using Unscreened Transfer:
Press the TRAN key.
Dial the telephone number.
While waiting for the called party to answer, press the
Headset Control key.
To place a call on hold:
Press the HOLD/DND key. An ICM dial tone is heard.
Dial another number or press the Headset Control key.
To retrieve a call from hold with Headset Control key idle:
Press the Headset Control key, then press the line key on
which the party is holding.
To receive a call from hold with Headset Control key active:
Press the line key where the party is holding.
To retrieve a message:
Press the MBOX key, then the Headset Control key.
To change from headset use to speakerphone use:
Press the SPKR key, then press the Headset Control key.
Digital Telephone User’s Guide - 81
To answer an ACD call:
Press the Headset Control key. ACD calls do not produce
an audible ring in the headset.
Headset Connection
Digital telephones may operate with a headset instead of the handset
(receiver). Use of the headset requires the handset to remain in the cradle
of the phone and the headset control button to be switched to the on
position.
Operation
To make a call:
Press the button representing the type of call you wish to place
Wait for the dial tone
Dial the desired number
To answer a call:
Press the button representing the incoming call
To hang-up:
Press the Release button RLS
To transfer a call:
Press the Transfer button TRAN
Dial the desired extension number
Or
Press the button representing the desired extension if assigned
as a Multipurpose button
Press the Connect button CNCT
Hot Line
If your phone is programmed to have this feature every time you lift the
receiver or press the Speaker button SPKR a call will be placed to a
predetermined extension.
Operation
Or
Lift the receiver
Press the Speaker button SPKR
Digital Telephone User’s Guide - 82
Howler Tone
If your receiver remains off the receiver button too long after no action is
taken, ADIX-VS will provide a tone to alert you of this condition.
Operation
Replace the receiver on the receiver button
Last Number Redial
Allows you to automatically dial the last outside number called.
Operation
Lift the receiver
Wait for the dial tone
Press the Speed Dial button SPEED
Dial
#
Master Hunt Groups
ADIX-VS allows extensions to be programmed into Hunt Groups. Each
Hunt Group is assigned an access code and when dialed the system searches
for the first idle extension.
Operation
To call a Hunt Group:
Lift the receiver
Wait for the dial tone
Dial Hunt Group access code
Or
Press the Hunt Group button HUNT if assigned as a
Multipurpose button
Digital Telephone User’s Guide - 83
Memo Dial
Allows you to save a telephone number in memory while you are speaking
on an outside line. The memory is shared with Save Number Redial.
Operation
While on a conversation:
Press the Feature button FEAT then dial
Dial the phone number
Press the Feature button FEAT
Or
Press the Memo button MEMO if assigned as a Multipurpose
button
Dial the phone number
Press the Memo button MEMO if assigned as a Multipurpose
button
22
You will hear a confirmation tone.
To make a Memo Dial call:
Lift the receiver
Wait for the dial tone
Press an Outside Line button
Press the Feature button FEAT then dial
Or
Press the Memo button MEMO if assigned as a Multipurpose
button
22
Digital Telephone User’s Guide - 84
Message Waiting
Allows you to light a lamp at another extension to inform them that you
wish to speak with them.
Operation
To leave a message:
When the extension you are calling is busy or does not answer:
Do not hang up
Press the Message button MSG
Dial
Wait for a confirmation tone
Hang up
#
The Message button MSG lamp will be solid red at the called
extension.
To answer messages:
When the Message button MSG lamp is lit at your extension:
Lift the receiver
Wait for the dial tone
Press the Message button MSG
Dial
#
The system will automatically call the extension which left the
message. If you have a display phone the display will indicate the
number of messages left. To view all messages before returning a
call, press the Message button MSG until the desired extension
to return the call. Messages
number is displayed. Then dial
left by another extension will be indicated by a solid red lamp on
the Message button. Messages left by a voice mail machine will be
indicated by a flashing red lamp on the Message button.
#
To display messages at your extension:
Press the Message button MSG
The display shows the extension number(s) which left you a
message and the number of messages left. If you have more than 1
message, press the Message button MSG again for the next
message to be displayed.
Digital Telephone User’s Guide - 85
To cancel message waiting:
If you want to cancel a message you left at an extension:
Press the Speaker button SPKR
Wait for the dial tone
Press the Message button MSG then dial
Dial the extension number of the message you wish to cancel
Wait for a confirmation tone
Press the Speaker button SPKR
*
If you want to cancel all messages left at your extension:
Press Speaker button SPKR
Wait for the dial tone
Press the Message button
Dial
and the lamp will be off
Wait for a confirmation tone
Press the Speaker button SPKR
**
Microphone Cut-Off
Allows you to disable the microphone in your phone for privacy.
Operation
To turn microphone on:
Press the Feature button FEAT then dial
Or
Press the MIC OFF button if assigned as a button and the
lamp will be off
61
To turn MIC off:
Press the Feature button FEAT then dial
Or
Press the MIC OFF button if assigned as a button and the
lamp will be solid red
061
Digital Telephone User’s Guide - 86
Monitor Improvements
The Monitor Operation feature has been modified. It does not conflict with
other features such as Whisper Page, Off-Hook Signal, Off-Hook Outside
Line Ringing etc. The original Monitor feature required you to call the
station you wish to monitor first and then press the Monitor key. With this
enhancement, you can now press the Monitor key and dial the extension you
wish to monitor.
Operation:
To monitor a call
Complete any of the following steps at Intercom Dial tone:
Press the Monitor key and enter the extension number.
Press the Monitor key and the Direct Station Signaling
button DSSn
Press the Monitor key and the Call Coverage button
CCVn
Press the Monitor key and the Trunk Access number.
Press the Monitor key and the Direct Outside Line button
COLn
Off-Hook Outgoing Call
This programming option allows you to automatically dial an outside party
by simply picking up the receiver. This feature makes use of the System
Speed Dial feature.
Operation
Or
Lift the receiver
Press the Speaker button SPKR if your phone is equipped
with a Speakerphone
Off-Hook Outside Line Answering
Allows you to answer an outside call without having to press the button
representing the ringing line.
Operation
To answer a call:
Lift the receiver
Or
Press the Speaker button SPKR if your phone is equipped
with a Speakerphone
Digital Telephone User’s Guide - 87
Off-Hook Outside Line Queuing
Allows you to instruct ADIX-VS that you wish to wait for an outside line
when all outside lines are busy.
This feature is used only when outside lines are grouped to appear under
one or several outside line buttons.
Operation
When you press an outside line button and do not hear the dial tone:
Do not hang up
Stay on the line until you hear the dial tone
On-Hook Dialing
Allows you to dial an extension or outside line without having to lift the
receiver. The receiver must be picked up to converse if your phone is not
equipped with a Speakerphone.
Operation
Press the Speaker button SPKR
Press the desired line button
Wait for the dial tone
Dial the number
Outside Line Call Restriction
The system can be programmed to restrict any phone from making outside
line calls on specified outside line groups.
Outside Line Pick-Up Restriction
The system can be programmed to restrict stations from accessing incoming
calls on specific outside lines. Three different levels of restriction are
available. This does not affect the restricted stations ability to make
outgoing calls on these lines.
Paging
ADIX-VS provides three types of paging, All Call, Group Call, and Zone
Page.
All Call
Allows you to make an announcement either through the speakers in the
Digital Telephones and/or an External Paging System.
Lift the receiver
Wait for the dial tone
Digital Telephone User’s Guide - 88
Press the Page button PAGE and hold the button down and
the lamp will flash red
Wait for the Page tone
Make an announcement
Release the Page button PAGE
Hang up
Group Call (Internal)
Allows you to page through the speaker in a group of phones. There may be
10 groups with a maximum of 16 extensions per group.
To page through a group of phones:
Lift the receiver
Wait for the dial tone
Dial Group Call access code
Or
Press the Group Call button GROUP if assigned as a
Multipurpose button
Wait for the Page tone
Make an announcement
Hang up
Zone (External)
Allows you to access individual groups of external paging speakers.
Or
Lift the receiver
Wait for the dial tone
Dial Zone Page access code
Press the Zone Page button ZONE if assigned as a
Multipurpose button
Wait for the Page tone
Make an announcement
Hang up
Meet-Me Page Answer
Allows you to answer a page from any phone that is in the same Meet-Me
Page Answer group.
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial
Digital Telephone User’s Guide - 89
35
Or
Press the Meet-Me Page Answer button MEET-ME if assigned
as a Multipurpose button
Personal Ringing Tone
You may choose one of eight personal ringing tones to distinguish ringing
at your station from others.
Operation
To play a ringing tone for your system extension:
With your station idle press FEAT +
To select a ringing tone for your system extension:
With your station idle press FEAT +
# + * + 1-8
# + * + 1-8 + #
To restore default ringing tone at your system extension:
With your station idle press FEAT +
+
# *+0+#
Preset Dial/Backspace Dialing
This programming option allows you to dial an intercom or an outside
phone number and have the number appear on the display of your Digital
Multiline Display Telephone before the call is placed. This procedure
ensures that the correct number will be dialed.
Operation
To enter and display a number:
Dial the desired number to be called and it will appear on the
display
Press FEAT to erase the digits entered one at a time starting
from the right side of the display.
To make an intercom call:
Lift the receiver and the call will be placed
To make an outside call:
Press an outside line button
Lift the receiver and the call will be placed
Digital Telephone User’s Guide - 90
Prime Line Access
This programming option allows a system extension to immediately access
a specific system extension, outside line, outside line group, hunt group,
paging zone, or optimized routing upon going off hook.
Operation
Or
Lift the receiver
Press the Speaker button SPKR if your station is equipped
with a Speakerphone
Privacy/Privacy Release
All conversations are private and no one may enter a conversation unless
you release the privacy for that conversation.
Operation
To release Privacy:
Press the Feature button FEAT then dial
Or
Press the Privacy Release button PRV RLS if assigned as a
Multipurpose button and the lamp will be solid red
14
You will hear a confirmation tone. To get back to a private
conversation, repeat the procedure and the lamp will be off.
Private Line
This programming option allows a phone to have a dedicated outside line
appear on one of its Multipurpose buttons. This line will have the following
characteristics:
It will ring if the station is in Do Not Disturb
It will not be Call Forwarded
It cannot be accessed by other extensions
Operation
None
Digital Telephone User’s Guide - 91
Protected Station
This programming option provides you the ability to prevent any calls from
overriding.
Operation
None
Quick Mode Operation
This programming option enables you to access an outside line or your
intercom extension by simply pressing the desired button. This activates the
speaker and allows for immediate On-Hook Dialing. If your extension has a
Speed Dial number assigned to a Multipurpose button, ADIX-VS will
automatically select a line and dial the number.
Operation
Press the desired button for making a call
Remote Relay Control
Allows you to activate/control a remote device. Some examples would be a
door opener or a monitor camera.
Operation
Press the Remote Relay Control button REMOTE
Ring Muting
Allows you to turn the ringer , microphone, and speaker off at your phone.
Ring Muting is recommended instead of Do Not Disturb when the Call
Coverage feature is installed.
Operation
To turn the ringer off:
Press the Silent button SILENT and the lamp for that button
will be solid red
To turn the ringer on:
Press the Silent button SILENT and the lamp for that button
will be off
Digital Telephone User’s Guide - 92
Save Number Redial
Allows you to save a number that you dialed when you receive either a busy
signal or no answer. The memory for this feature is shared with Memo
Dial.
Operation
While making a call:
Press the Feature button FEAT then dial
Or
Press the Save Number Redial button SAVE if assigned as a
Multipurpose button
21
You will hear a confirmation tone.
To make a Save Number Redial call:
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial
Or
Press the Save Number Redial button SAVE if assigned as a
Multipurpose button
21
Shift Call
Allows you to initiate a new intercom call without having to hang up if the
called extension does not answer or if there was a dialing mistake. This
differs from Clear Call by allowing you to dial the last digit of an extension
number to reach the next extension.
Operation
When you make an intercom call, but the called extension cannot be
reached, and you wish to reach the next extension number:
Do not hang up
Dial the last digit of the next desired extension number
Digital Telephone User’s Guide - 93
Speed Dial
Allows you to have abbreviated outside number dialing.
System Speed Dial
Allows you to have access to frequently dialed outside numbers that are
common to everyone in the office. The numbers may be 32 digits in length
and may include the insertion of a pause. There are 90 available System
Speed Dial Numbers (00-89).
Personal Speed Dial
Allows you to program up to 10 frequently dialed outside numbers for either
one-touch or abbreviated dialing (90-99). The numbers may be 32 digits in
length and may include the insertion of a pause.
Personal Speed Dial Registration
To register Personal Speed Dial numbers:
Press the Feature button FEAT
Press the Speed Dial button SPEED
Dial the desired Personal Speed Dial Code
–
Dial the phone number
Press the Feature button FEAT to end the operation
90 99
To register several Speed Dial numbers:
After entering a phone number:
Press the Speed button SPEED
Dial the next Speed Dial Code
Repeat the same procedure
90–99
To register a pause time:
When registering the telephone number, at the place where you
want to insert a pause:
Press the Hold button HOLD/DND
Dial 1-9 for desired pause time in seconds
To register a Short Flash:
When registering the telephone number, at the place where you
want to insert a Short Flash:
Press the Flash button FLASH
Digital Telephone User’s Guide - 94
To register an outside line group to be selected for Speed Dialing:
Press the Feature button FEAT
Press the Speed button SPEED
Dial
Dial the desired Personal Speed Dial Code
–
Dial the desired outside line group number
–
Press the Feature button FEAT to end the operation
#
90 99
01 10
To register several outside line groups:
After entering an outside line group:
Press the Speed button SPEED
Dial
Dial the next Speed Dial Code number
Repeat the same procedure
#
90–99
To register a directory name for a Speed Dial Number:
Press the Feature button FEAT
Press the Speed button SPEED
Dial
Dial the desired Personal Speed Dial Code
–
Register the letters of the name using the dial pad
Press the button until the desired letter is displayed
Press the Hold button to enter that letter or number
*
90 99
The name may be 10 characters.
If you make a mistake, press the Hold button to back space to the
desired position.
The numbers on the dial pad represent the following for name
registration:
1-,.,(space),1
4 G,H,I,4
7 P,R,S,7
* Alphanumeric
2 A,B,C,2
5 J,K,L,5
8 T,U,V,8
0 Q,Z,0
3 D,E,F,3
6 M,N,O,6
9 W,X,Y,9
# Upper/lower case
Press the Feature button FEAT to end the operation
Digital Telephone User’s Guide - 95
To register several directory names:
After entering a name:
Press the Speed button SPEED
Dial
Dial the next Speed Dial Code number
Repeat the same procedure
*
90–99
To Speed Dial a Number
To Speed Dial a registered number, perform one of the following
operations:
Outside Line Pre-Select (you select the outside line):
Lift the receiver
Press the button for an outside line
Wait for the dial tone
Press the Speed button SPEED
Dial Speed Dial Code
The system will automatically dial the registered number.
Quick Dial (the system selects the outside line):
Lift the receiver
Press the Speed button SPEED
Dial Speed Dial Code
The system will automatically dial the registered number.
This operation will not work unless you register the outside line
group number.
Digital Telephone User’s Guide - 96
Speed Dial Display Scrolling:
If your phone is equipped with a display you may display the Speed
Dial Numbers that are registered in both Personal and System
Speed Dial. If a name is associated with this number it will also
appear.
To display a number:
Press the Speed Dial button SPEED
Dial
Dial a Speed Dial code
*
To scroll up:
Dial
#
To scroll down:
Dial
*
To dial displayed number:
Press the Speed Dial button SPEED
Digital Telephone User’s Guide - 97
Station Coaching
Station Coaching includes two actions: Monitoring and whisper paging
(hereafter called ‘whisper monitor’). A digital key telephone is able to
whisper monitor a digital key telephone after invoking the Monitor feature.
The Monitoring station can whisper monitor other stations while on an
outside call or an intercom call and press the key to speak to the
monitored station without the calling station hearing.
*
Operation
To use the Station Coaching feature while monitoring an outside call or an
intercom call:
*
Press the key
The monitoring station is now able to speak with the monitored station
without the calling station hearing.)
To return to call monitoring while using the Station Coaching feature:
*
Press the key
(The monitoring station returns to a monitoring state and cannot speak to
the monitored call.)
To barge-in while monitoring a station on an outside call or an intercom
call:
Press the ADD key
(The monitoring station is now part of the conversation.)
To barge-in while whisper monitoring a station on an outside call or an
intercom call:
Press the * key
Press the ADD key.
(The monitoring station is now part of the conversation.)
Station External Ringer Connection
Allows for the connection of an external ringer through an IX-LRSP to
provide loud ringing on incoming calls.
Operation
None
Digital Telephone User’s Guide - 98
Station Restriction Password
You may enter a personalized password to prevent anyone from using your
phone when you are not present. The password must be programmed
through system programming and may be six digits in length.
Operation
To restrict your phone:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial
Or
Press the Lock button LOCK if assigned as a Multipurpose
button
Dial the password
Wait for a confirmation tone
Press the Speaker button SPKR
44
To cancel restriction at your phone:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial
Or
Press the Lock button LOCK if assigned as a Multipurpose
button
Dial the password
Wait for a confirmation tone
Press the Speaker button SPKR
044
Digital Telephone User’s Guide - 99
Text Messaging
Allows you to send text messages to the display of another system
extension.
System Text Messages
Allows you to have access to frequently used messages that are common to
everyone in the office. The messages may be 16 characters in length. A
maximum of 90 may be stored in system memory.
Station Text Messages
Allows you to program up to 10 frequently used messages for either
one-touch or abbreviated access. The messages may be 16 characters in
length.
Station Text Message Registration
To register Station Text Messages:
Press the Feature button FEAT
Press the Text Message multipurpose button TXT MSG
Dial the desired Personal Text Message Code
–
Enter the desired message contents up to 16 characters in
length. Use the following keys on your telephone for text
message data entry:
90 99
Press
1X
2X
1
-
2
A
B
3
D
E
4
G
H
5
J
K
6
M
N
7
P
R
8
T
U
9
W
X
0
Q
Z
3X
4X
sp
C
2
F
3
I
4
L
5
O
6
S
7
V
8
Y
9
&
0
.
1
HOLD
write character
cancel
character
#
lower case
upper case
Press the Feature button FEAT to end the operation
To register several Text Messages:
After entering a text message:
Press the Text Message multipurpose button TXT MSG
Dial the next Personal Text Message Code
–
Repeat the same procedure as above
90 99
To Send a Text Message
To send a registered text message, perform one of the following operations:
Digital Telephone User’s Guide - 100
Busy Bypass Text Message Operation
To select and send a busy bypass text message to another system extension:
While calling a busy or idle extension
Press TXT MSG
Enter the desired text message number
, or press
TXT MSGn.
To respond to a busy bypass text message while on a call:
While on a call with a busy bypass text message on your
display
Press TXT MSG +
Enter the desired text message number
, or press
TXT MSGn.
Press TXT MSG
To delete a busy bypass text message from your display:
While a text message is on your display
Press TXT MSG +
+
Manual Signaling Text Message Operation
To select and send a manual signaling text message to another system
extension:
Lift the receiver
Press TXT MSG
Enter the desired text message number
, or press
TXT MSGn.
Enter the desired extension number, or press DSS or CCV.
Group Text Message Operation
To select and send a text message to a text message group:
Lift the receiver
Press TXT MSG
Enter the desired text message number
TXT MSGn.
Press the MSGGPn Text Message Group key.
, or press
Digital Telephone User’s Guide - 101
Stored Text Message Operation
To select and send a stored text message to another system extension:
While calling a busy or idle extension
Press TXT MSG
Enter the desired text message number
, or press
TXT MSGn.
Press
To display a stored text message:
With you TXT MSG key red LED lit
Press TXT MSG +
to display a stored text message
To responded to a stored text message by calling the originating extension:
With you TXT MSG key red LED lit
Press TXT MSG +
to display a stored text message
Press
a second time to call the station that sent the text
message.
Scrolling and Selecting Text Messages
To scroll through the available system text messages:
Lift the receiver.
Press [TXT MSG] + [*]
Select a text message number
With a message displayed press
to scroll forward and
scroll backward.
Digital Telephone User’s Guide - 102
to
Time Reminder
Allows you to be reminded that it is a certain time. You are reminded by
hearing tones that are generated from the phone's speaker. If your phone
has a display the word Reminder will also appear. The time must be
entered in military time.
Operation
To set the time:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial
Or
Press the Time Reminder button TM REMD
Dial the time in military time H H : M M
Wait for a confirmation tone
Press the Speaker button SPKR
To cancel:
Or
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial
Press the Time Reminder button TM REMD then dial
Wait for a confirmation tone
Press the Speaker button SPKR
Digital Telephone User’s Guide - 103
Tone/Voice Calling
The calling mode for intercom calls may be switched between voice and
tone signaling. ADIX-VS may be programmed to allow either the calling
party or the called party to have control of the signaling mode.
Operation
Calling party control:
Dial intercom extension number
Dial
Called party control:
Press the Feature button FEAT then dial
Or
Press the Tone button V/T if assigned as a Multipurpose
button and the lamp will be solid red
Transfer Off Premise
Transfer Off-Premise allows any user to transfer a call to an outside party by
using the TRAN key followed by a trunk group access code.
Operation
While speaking on an outside line call:
Press TRAN and wait for transfer tone
Press FLT, CO or dial a CO group access code
Dial the external phone number.
Wait for the external party to answer
Hang up or press CONNECT to complete the transfer.
If the external party does not answer press TRAN to retrieve
the original call from hold
Transfer to Guest Mailbox
Transfer to Guest Mailbox allows access to mailboxes that are not
associated with specific ADIX-VS extensions.
Operation
To access a Guest Mailbox:
Press ICM + either the VOICE MAILBOX ACCESS key or
mailbox access code.
Enter the mailbox number.
Press CONNECT or go on-hook to connect
Digital Telephone User’s Guide - 104
Unanswered Incoming Outside Line Warning Tone
After a programmable time, incoming calls will ring with a different tone to
warn you that your call is now in the delayed ringing mode at another
extension.
Operation
None
Universal Night Answer
Allows you to answer calls that have been switched to ring at the Night
Mode location.
Or
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial
Press the Universal Night Answer button UNA if assigned as a
Multipurpose button
Voice Mail Message
ADIX-VS comes equipped with Omega-Voice VMI Voice Mail. For
information on Omega-Voice VMI and message management functions,
please refer to Section 6 of this manual.
Voice Mail Monitor (Answering Machine Emulation)
Station users may monitor voice mail messages as they are recorded. During
recording monitor, the station user may select to initiate a conversation with
the caller. You may program your extension for Automatic Monitor or User
Initiated Monitor. You may also activate or deactivate this feature from your
extension.
Digital Telephone User’s Guide - 105
Operation
To initiate Voice Mail Monitoring:
After the call is answered by voice mail at an idle station:
You will hear a Monitor Tone
Press the Voice Mail Monitor button VMMNT
The Voice Mail Monitor button VMMNT red LED will begin
to flash
When the Voice Mail Monitor button VMMNT green LED
lights, you will hear the caller’s message as it is recorded.
To cancel Voice Mail Monitoring:
Hang up or press SPKR
The Voice Mail Monitor button VMMNT red LED will begin
to flash
The voice mail message will be saved.
To begin a conversation with the caller during monitor (other programming
required):
While listening to the caller record a message
Press the Voice Mail Monitor button VMMNT
The Voice Mail Monitor button VMMNT green LED will turn
off
Begin speaking with the caller.
The voice mail message will be deleted.
To Activate /Deactivate or change the voice mail monitor mode:
While your station is idle press SPKR
Press the Voice Mail Monitor button VMMNT
Press
to deactivate/activate Voice Mail Monitoring
Press
to set the mode as Manual
Press
to set the mode as Automatic.
Digital Telephone User’s Guide - 106
Whisper Page
The Whisper Page feature allows ADIX-VS station users to communicate
with busy extensions. This feature is available from any ADIX-VS digital
key telephone, SLT, or Attendant station. When a busy station is called
using the Whisper Page feature, the busy station will hear the voice
announcement via the handset receiver. Neither the whisper page, nor the
busy station's response is audible to the outside calling party.
Operation
To Whisper Page a busy station:
After calling a busy station and receiving busy tone
Press [*]
To communicate with a station that whisper paged your extension:
After receiving a whisper page
Press [*]
You may now communicate with the station that sent you the
whisper page. The other calling party cannot hear your
conversation
To resume speaking with the original caller, press [*] a second
time.
To send a text message while being whisper paged:
Press the TEXT MSG + the text message number
OR
Press the preprogrammed TEXT MSGn key
For additional information on how to send text messages, please reference
Text Message on page 100.
Digital Telephone User’s Guide - 107
Whisper Page During Consultation Hold
You can now use Whisper Page during consultation hold. When a user tries
to transfer a call to a busy station and thus temporarily places the call on
consultation hold, the station can send a whisper page to the busy station.
This feature allows the transferring party to announce a call to a busy
station and then camp-on the call in one step.
Operation:
Operation for shifting to whisper page state
After busy signal press [*]
Whisper page toggle change
During whisper page press [*]
To select and send a text message to the originating Whisper
Page station
After you receive a whisper page:
Press the Text Message button [TEXT MSG] + text
message number (00 – 99)
or
Press the Preprogrammed Text Message button
[TEXT MSGn]
To scroll through the available system text messages
1. Go off hook and press the Text Message button [TEXT
MSG]
2. Press [*]
3. Enter a system text message number 00-89
4. When a message displays, press [#] to scroll forward and
[*] to scroll backward
Digital Telephone User’s Guide - 108
To select and send a manual signaling text message to the
originating Whisper Page station
1. After you receive a whisper page
Press the Text Message button [TEXT MSG] + text
message number (00 – 99)
or
Press the Preprogrammed Text Message button [TEXT
MSGn]
Dial an extension number or press a DSS key or Call
Coverage key
To delete a text message from your display
1. Press the Text Message button [TEXT MSG] when a text
message displays
2. Press [#]
3. Press [*]
To send a Whisper Page during consultation hold
1. Press [*] and announce the call
2. If the busy station wishes to take the call, hang up to
camp-on the call
2.
Digital Telephone User’s Guide - 109
Digital Telephone User’s Guide - 110
Section 4 Attendant Position
Features
Attendant Position - Basic Features
Receiving an Incoming Call
There are two ways you may answer incoming calls; either with the receiver
in the cradle or with the receiver not in the cradle.
Operation
To answer calls with the receiver in the cradle:
When your phone rings and the outside line button(s) flash red:
Lift the receiver and you will be connected to the outside caller
The outside line button will flash green.
Transferring a Call to Another Extension
There are two ways you may transfer calls; either using the Transfer button
or using the Direct Station Selection Unit.
Operation
Using the Transfer button:
Press the Transfer button TRAN and the lamp will flash red
Wait for the dial tone
Dial the desired extension number
Announce the call
Hang up
Using the Direct Station Selection Unit:
Press the button on the Direct Station Selection Unit
representing the desired extension
Announce the call
Hang up
Transferring a Second Call to an Extension
Operation
When transferring a call to a busy extension:
Hang up
The extension user will hear a beep (camp-on) tone to inform them
of the second call. If the extension user does not respond to the
beep tone the call will return to the Attendant Position.
Attendant Position Features - 113
Receiving an Intercom Call
Internal or intercom calls will flash the lamp on the Operator button OPER
at the Attendant Position.
Operation
To answer intercom calls with the receiver in the cradle:
Lift the receiver
Putting a Call on Hold
Operation
To put a call on Hold:
Press the Hold button HOLD/DND and the lamp will
intermittently flash green on the outside line button
Picking Up a Call on Hold
Operation
To retrieve a call on Hold:
Press the green intermittently flashing button representing the
call that you wish to speak with
Putting a Call on Call Park
When you cannot locate an extension user you may page the desired
individual. This feature allows the outside call to be automatically placed
on Call Park when the Page button is depressed. The display on the DSS
will show which park number the call has been placed on to allow the
attendant to announce where the call is parked.
Operation
When speaking to an outside party:
Press and hold the Page button PAGE and the lamp will flash
red
Make an announcement stating which park number the call is
on
Release the page button PAGE to disconnect the paging
circuit
Attendant Position Features - 114
Answering a Call that Returns to the Attendant
Position
Calls that were transferred and not answered, on Hold or Call Park too long,
will ring at the attendant position.
Operation
To answer a call that returns to the Attendant Position:
Lift the receiver
Making an Outgoing Call
Operation
Lift the receiver
Press the desired outside line and the lamp will flash green
Wait for the dial tone
Dial the desired phone number
Making an Intercom Call
Operation
Or
Lift the receiver
Wait for the dial tone
Dial the desired extension number
Press the designated button for the desired extension number
on the Direct Station Selection Unit
Making an E-Response Help Call
The E-Response Help Call feature allows specific system extensions to
simultaneously call a group of extensions and access a system paging port
upon dialing a specific ICM Group access number or, if the station remains
off-hook without dialing for a programmable period of time. When the EResponse help call is placed, the key telephone displays of the called
extensions in the E-Response ICM Group will display a programmed
message and the calling party’s extension number and station ID.
Operation
Dial the E-Response Group access number when you hear the
Intercom Dial Tone.
Attendant Position Features - 115
Making a Page Announcement
Operation
Lift the receiver
Press and hold the Page button PAGE and the lamp will flash
red
Wait for the Page tone
Make an announcement
Release the Page button PAGE to disconnect the paging
circuit
Attendant Position Features - 116
Attendant Position - Advanced Features
911 Call Indication
When a system extension dials 911, the extension number of the station
calling 911 will be displayed on the LCD of the attendant station. If E911
Routing is not successful, a “FAIL” indication will be displayed on the
LCD. The alarm tone will sound at the attendant position when LCD
indication is made. In order to clear the display, the Attendant must press a
911 Display Clear Key programmed on the extension.
Caller ID, ANI, DNIS Storage - Delete All
Allows you to delete all stored call records from system memory.
Operation
Press the Speaker button SPKR
Press the Call Storage Delete button UAD
Enter your station password
Wait for confirmation tone
Press the Speaker button SPKR
Alarm Clear
Allows you to clear alarm indication(s).
Operation
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT
Dial
Press the Speaker button SPKR
Attendant Automatic Hold
Allows you to place your current conversation on Hold automatically by
pressing a button representing a new call to be answered.
Operation
To place a call on Hold without using the Hold button HOLD/DND:
Press the button representing the new call
Attendant Position Features - 117
Attendant Override
Allows you to notify an extension user that is in Do Not Disturb that you
wish to speak with them. The extension user is notified by tones through
the speaker of a Digital Telephone and the ringing of a Single Line
Telephone.
Operation
When calling an extension that is in Do Not Disturb:
Do not hang up
Press the Override button OVER
Wait for a reply
Automatic Answer Mode
Allows you to direct outside calls to be answered by a prerecorded message.
There are two answering modes for this feature. For example, this feature
can be used to inform outside callers that the office is closed for the day.
This feature requires the use of the Message Card. A programming option
may be enabled to allow ADIX-VS to automatically switch to the Automatic
Answer Mode at a certain time. You must manually switch the system to the
normal mode.
Operation
To turn Automatic Answer Mode on:
Press the Automatic Answer Mode button AUTO and the
lamp for that button will be flashing red for Mode 1 (Day
Mode)
Press the Automatic Answer Mode button AUTO a second
time and the lamp for that button will be solid red for Mode 2
(Night Mode)
To turn Automatic Answer Mode off:
Press the Automatic Answer Mode button AUTO until the
lamp for that button is off
Attendant Position Features - 118
Clock Set/Adjustment
Allows you to change the time for the system clock.
Operation
To change the time:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial
Dial the time in military time H H : M M
Wait for a confirmation tone
Press the Speaker button SPKR
To adjust seconds to zero:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial
Dial
to adjust seconds to zero
Dial
again to start the clock with zero seconds
Wait for a confirmation tone
Press the Speaker button SPKR
If the seconds shown on the DSS are less than 30, the minutes digit
will remain the same. If the seconds shown on the DSS are greater
than 30, the minutes digit will advance one digit.
Direct Station Selection
Allows you to have one-touch access to call extensions.
Operation
When you wish to call an extension:
Lift the receiver
Wait for the dial tone
Press the Direct Station Selection button for the desired
extension
Attendant Position Features - 119
Incoming Call Termination
Outside lines may be programmed to appear individually on Multi-purpose
buttons or they may be grouped together to appear on one or several Multipurpose buttons.
Operation
None
Flexible Call Forward (Internal/ External)
Use the new Flexible Call Forward feature to forward calls to an internal
destination or external line using Personal Speed Dial numbers 90-99. The
user can set separate call forward destinations for Intercom Incoming and
Outside Line Incoming calls. With this feature, you may set all Intercom
calls to forward to your cell phone and set all outside calls to forward to
your voice mail. The Flexible Call Forward feature also incorporates Follow
Me capabilities. Follow Me lets you receive your calls internally at any
station you choose.
Operation
Set Forward Destination
6. Lift the handset or press [SPKR]
7. Press [FWD].
8. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
9. Enter the Flexible Call Forward Mode
1 = All calls to another extension or hunt group
2 = Busy/No Answer calls to another extension or
hunt group
3 = No Answer calls to another extension or hunt
group
4 = All calls forward to an external number using
Personal Speed Dial Codes 90-99
10. Complete one of the following steps:
If you chose Mode 1, 2, or 3, enter the extension or
hunt group number
If you chose Mode 4, enter the Personal Speed Dial
Code
Attendant Position Features - 120
Note: When the setting is valid, you hear a confirmation tone.
When it is invalid, you hear a warning tone.
Forward Cancel
5. Lift the handset or press SPKR
6. Press FWD
7. Press
8. Enter the Call Type number you wish to cancel
1 = Cancel Forwarding of All calls (Outside
Line/Intercom)
2 = Cancel Forwarding of Outside Line calls only
3 = Cancel Forwarding of Intercom calls only
*
Set Active/Inactive
3. Press FWD
4. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
Set Follow Me Destination
4. Lift the handset or press SPKR
5. Press FWD + FWD
6. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
7. Enter the extension number of the originating forwarding
station.
Attendant Position Features - 121
Night Mode
Allows you to change the ringing termination point for outside lines. This
alternate point might be a loud bell, a phone or a group of phones. A
programming option may be enabled to allow ADIX-VS to automatically
switch to the Night Mode at a certain time; however, you must manually
switch the system back to the normal mode.
Operation
To place the system in Night Mode operation:
Press the Speaker button SPKR
Wait for the dial tone
Press the Night Mode button NIGHT and the lamp for that
button will be solid red
Wait for a confirmation tone
Press the Speaker button SPKR
To disable Night Mode operation:
Press the Speaker button SPKR
Wait for the dial tone
Press the Night Mode button NIGHT and the lamp for that
button will be off
Wait for a confirmation tone
Press the Speaker button SPKR
Operator Priority
The system operator has the ability to override any ringing or voice
announce intercom call or paging call. This occurs when calls are made
simultaneously, or another party other than the operator makes the call first.
Attendant Position Features - 122
Overflow Transfer
Allows you to limit the number of calls waiting to be answered at the
Attendant Position. Once the maximum number of calls is reached, all
additional calls will automatically forward to another location.
Operation
To register the Overflow Transfer position:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT
Press the Override button OVER
Dial the extension number
Wait for a confirmation tone
Press the Speaker button SPKR
To set the maximum number of calls:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT
Press the Override button OVER
Dial
Dial the number of calls you wish to have waiting with two
digits
Wait for a confirmation tone
Press the Speaker button SPKR
#
System Speed Dial Registration
You have the ability to register (program) the 90 System Speed Dial
numbers. The numbers may be 32 digits in length and may include the
insertion of a pause.
Operation
Follow the same procedure as Station Speed Dial for the Digital Multi-line
Telephone. To register the system numbers dial the System Speed Dial
to represent the outside phone numbers.
codes ranging from
00 89
System Text Message Registration
If your telephone or DSS is programmed with a Text Message button, you
have the ability to register (program) the 90 System Text Messages. The
messages may be 16 characters in length.
Attendant Position Features - 123
Operation
Press the Feature button FEAT
Press the Text Message button TXT MSG
Dial the desired System Text Message Code
–
Enter the desired message contents up to 16 characters in
length. Use the following keys on your telephone for text
message data entry:
00 89
Press
1X
2X
1
-
2
A
B
3
D
E
4
G
H
5
J
K
6
M
N
7
P
R
8
T
U
9
W
X
0
Q
Z
3X
4X
sp
C
2
F
3
I
4
L
5
O
6
S
7
V
8
Y
9
&
0
.
1
HOLD
write character
cancel
character
Press the Feature button FEAT to end the operation
To register several Text Messages:
After entering a text message:
Press the Text Message button TXT MSG
Dial the next System Text Message Code
–
Repeat the same procedure as above
00 89
Attendant Position Features - 124
#
lower case
upper case
Section 5 Single-Line Telephone
User’s Guide
Single-Line Telephone - Basic Features
Note: The Feature Access Codes listed in the section are the default
settings. Actual operation depends on the programming in your ADIX-VS
system database.
Making an Outgoing Call
Lift the receiver
Dial the access code for an outside line (assigned by the system
installer)
Wait for the dial tone
Dial the desired phone number
If you make a dialing mistake, hang up and try again.
Receiving an Incoming Call
Operation
When your phone rings:
Lift the receiver and you will be connected to the call
Making an Intercom Call
Operation
Lift the receiver
Wait for the dial tone
Dial the desired extension number
Receiving an Intercom Call
Operation
When your phone rings:
Lift the receiver and you will be connected to the call
Single-Line Telephone User’s Guide - 127
Making an E-Response Help Call
The E-Response Help Call feature allows specific system extensions to
simultaneously call a group of extensions and access a system paging port
upon dialing a specific ICM Group access number or, if the station remains
off-hook without dialing for a programmable period of time. When the EResponse help call is placed, the key telephone displays of the called
extensions in the E-Response ICM Group will display a programmed
message and the calling party’s extension number and station ID.
Operation
Lift the receiver and remain off hook on intercom for a
specific time period programmed in the system.
Or
Lift the receiver to make an intercom call. Begin dialing.
Between digits stop dialing for more than 10 seconds.
Note: If a user dials a valid trunk access or optimized routing
access code, this feature will not activate.
Or
Dial the E-Response Group access number when you hear the
Intercom Dial Tone.
Transferring a Call to Another Extension
Operation
When speaking on an outside line:
Press and release the receiver button quickly
Wait for the dial tone
Dial the desired extension number
Hang up or announce the call, then hang up
If the call is not answered it will return to your phone.
Single-Line Telephone User’s Guide - 128
Putting a Call on Hold
Operation
When speaking on an outside line:
Press and release the receiver button quickly
Dial the Exclusive Hold code
Hang up
508
A call placed on Hold may only be picked up by the extension that
placed the call on Hold.
Picking Up a Call on Hold
Operation
Lift the receiver
Dial the Exclusive Hold code
connected to the call
508 and you will be
Single-Line Telephone User’s Guide - 129
Putting a Call on Call Park
Call Park is similar to Hold but allows others to retrieve a call from another
extension.
Operation
When speaking on an outside line:
Press and release the receiver button quickly
Wait for the dial tone
Dial the Call Park code
Wait for a confirmation tone
Hang up
512
To pick up a call on Call Park at your extension:
Lift the receiver
Dial the Call Park code
and you will be connected to
the call
512
To Park a call at another extension:
While on a call
Dial the Transfer to Call Park code
Dial the extension number of the extension where you want to
park the call.
Hang up the receiver
---
To pick up a call on Call Park from another extension:
Lift the receiver
Dial the Call Park Pick-Up code
Dial the extension number of the extension that placed the call
on Call Park
513
To pick up a call on Call Park at the attendant position:
Lift the receiver
Dial the number announced by the attendant
Single-Line Telephone User’s Guide - 130
Handling a Second Call
Operation
While on an outside or intercom call, if you receive a second call and do not
want to hang up on the first call:
Place the first call on Hold or Call Park
Hang up or press the receiver button
Answer the second call
To return to the first call:
Dial the Hold or Call Park code
Single-Line Telephone User’s Guide - 131
Single-Line Telephones - Advanced
Features
Account Code
When speaking on an outside line:
Press and release the receiver button quickly
Dial the Account code
Dial the desired account code
Dial
Press and release the receiver button quickly
*
547
Busy Intercom Callback
Operation
When you make an intercom call and the extension is busy:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the Busy Intercom Callback code
Wait for a confirmation tone
Hang up
518
To cancel:
Lift the receiver
Wait for the dial tone
Dial the Cancel code
Dial the Busy Intercom Callback code
Wait for a confirmation tone
Hang up
501
518
Single-Line Telephone User’s Guide - 132
Busy Number Callback
Operation
When you dial an outside number and there is no answer or a busy signal:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the Busy Number Callback code
Wait for a confirmation tone
Hang up and ADIX-VS will call you back periodically to try
calling again
507
To change the callback interval:
Dial the desired interval time in minutes
hang up
0–9 before you
When your phone rings:
Lift the receiver
The number will automatically be dialed
To cancel:
Lift the receiver
Wait for the dial tone
Dial the Cancel code
Wait for a confirmation tone
Hang up
501
Single-Line Telephone User’s Guide - 133
Busy Outside Line Queuing
Operation
When attempting to make an outside call and all lines are busy:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the Busy Outside Line Queue code
Wait for a confirmation tone
Hang up
506
ADIX-VS will call you back when an outside line becomes free. If
you previously dialed the outside number, that number will
automatically be dialed when the receiver is picked up.
To cancel:
Lift the receiver
Wait for the dial tone
Dial the Cancel code
Dial the Busy Outside Line code
Wait for a confirmation tone
Hang up
501
506
Single-Line Telephone User’s Guide - 134
Call Forwarding
To use this feature you must first program your phone to the desired
extension where you want your calls to be sent.
To set the forwarding extension:
Lift the receiver
Wait for the dial tone
Dial the Call Forward Code
Dial the extension number where you want your calls sent
Wait for a confirmation tone
Hang up
522
Your phone will be set in the All Calls Forward mode (or the last
mode set).
To change the forwarding condition:
All Calls
Forward all calls to another extension automatically.
Lift the receiver
Wait for the dial tone
Dial the Call Forward Mode Change code
Dial
Wait for a confirmation tone
Hang up
1
521
Single-Line Telephone User’s Guide - 135
Busy/No Answer
Forward all calls when you are busy on another call or do not answer a call.
Lift the receiver
Wait for the dial tone
Wait for Call Forward Mode Change code
Dial
Wait for a confirmation tone
Hang up
2
521
No Answer
Forward calls only when the extension does not answer within a certain
time period.
Lift the receiver
Wait for the dial tone
Wait for Call Forward Mode Change code
Dial
Wait for a confirmation tone
Hang up
3
521
Follow Me
When you move to a different extension, you may change the forwarding
destination from the extension originally set to the extension which you are
now using.
Lift the receiver
Wait for the dial tone
Dial the Call Forward Follow Me code
Dial your extension number
Wait for a confirmation tone
Hang up
520
Single-Line Telephone User’s Guide - 136
To cancel:
Lift the receiver
Wait for the dial tone
Dial the Cancel code
Dial the Call Forward code
to normal operation
Hang up
501
522 and your phone will return
Remote Call Forward
You may program your telephone to forward calls to a remote number.
To set destination:
Lift the receiver
Wait for the dial tone
Dial the External Call Forward code
Dial a personal speed dial number
Wait for a confirmation tone
Hang up
To set mode:
Lift the receiver
Wait for the dial tone
Dial the Call Forward Mode Change code
Dial
to forward all calls
Dial
to forward outside calls only
Dial
to forward internal calls only
Wait for a confirmation tone
Hang up
--90 99
4
5
6
521
Call Park/Swap
When you have a call on Call Park and are involved in a second
conversation and wish to alternate between conversations:
Press and release the receiver button quickly
Dial the Call Park code
and you will be connected to
the call that was on Call Park and the second call will be
placed on Call Park
512
You may continue to alternate between conversations by repeating
the above procedure.
Single-Line Telephone User’s Guide - 137
Call Pick-Up
There are three types of Call Pick-Up:
Direct Call Pick-Up, Internal Group Call Pick-Up, and External Group Call
Pick-Up.
Direct Call Pick-Up
Allows you to answer a call ringing at any extension in the office.
Lift the receiver
Wait for the dial tone
Dial the Direct Call Pick-Up code
Dial the extension number of the ringing phone
511
Internal Group Call Pick-Up
Allows extensions to be grouped together. This eliminates the need to dial
the ringing extension number to answer the call.
Lift the receiver
Wait for the dial tone
Dial the Internal Group Call Pick-Up code
509
External Group Call Pick-Up
Allows you to answer a call ringing in a Group Call Pick-Up group that
they are not part of.
Lift the receiver
Wait for the dial tone
Dial the External Group Call Pick-Up code
Dial the External Group external group number
510
Single-Line Telephone User’s Guide - 138
Camp-On
When you want to transfer a call to an extension that is busy:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the desired extension number
Hang up
To answer a Camp-On call:
Hang up on the first call
Answer the second call
Or
Place the first call on Hold or Call Park
Hang up or press the receiver button
Answer the second call
Clear Call
When you make an intercom call, but the called extension cannot be
reached, and you wish to call another extension:
Do no hang up
Dial the second extension number
Single-Line Telephone User’s Guide - 139
Conference
Add-On
(up to 1 outside & 3 inside parties or 4 inside parties)
While speaking on an outside or intercom call:
Press and release the receiver button quickly
Dial the extension number of the party you wish to add
When the party answers, press and release the receiver button
quickly
After you hear a tone, all parties will be connected.
To add another extension, repeat the same procedure.
Multi-Line
(Up to 3 outside & 1 inside parties)
While speaking on an outside call:
Press and release the receiver button quickly
Dial the Exclusive Hold code
Press and release the receiver button quickly
Dial the second outside party
Wait for the second party to answer
Press and release the receiver button
Dial the Conference Code
and all parties will be
connected
508
516
To add the 3rd outside line, repeat the same procedure.
Single-Line Telephone User’s Guide - 140
Trunk-To-Trunk
(Up to 2 outside parties)
When you are speaking with two outside parties in a Multi-line Conference
call and wish to leave the conversation:
Press and release the receiver button quickly
Dial the Conference code
Hang up
516
To get back in the Multi-line Conference:
Lift the receiver
Wait for the dial tone
Dial the Exclusive Hold code
and you will be
connected to the original conference call
508
Consultation Hold
Operation
While on an outside call, press and release the receiver button
quickly
Do Not Disturb
Operation
To turn on:
Lift the receiver
Wait for the dial tone
Dial the Do Not Disturb code
Wait for a confirmation tone
Hang up
523
Lift the receiver
Wait for the dial tone
Dial the Cancel code
Dial the Do Not Disturb code
Wait for a confirmation tone
Hang up
523
To turn off:
501
Single-Line Telephone User’s Guide - 141
Flash
Operation
For Long Flash:
Press and release the receiver button quickly
Dial the Long Flash code
Dial new number
514
For Short Flash (Centrex or PBX use):
Press and release the receiver button quickly
Dial the Short Flash code
Dial new number or feature code
515
Floating Outside Line Group Access
Operation
Lift the receiver
Wait for the dial tone
Dial the outside line group number
the desired group
01–60 or 00
for
Flexible Call Forward
Operation
Set Forward Destination
1. Lift the handset
2. Enter the Call Forward Activation Code
3. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
4. Enter the Flexible Call Forward Mode
1 = All calls to another extension or hunt group
2 = Busy/No Answer calls to another extension or hunt
group
3 = No Answer calls to another extension or hunt
group
4 = All calls forward to an external number using
Personal Speed Dial Codes 90-99
Single-Line Telephone User’s Guide - 142
5.
Complete one of the following steps based on your
previous selection:
If you chose Mode 1, 2, or 3, enter the extension or
hunt group number
If you chose Mode 4, enter the Personal Speed Dial
Code
Set Forward Cancel
1. Lift the handset
2. Enter the Call Forward Cancel Code
3. Enter the Call Type number you wish to cancel
1 = Cancel Forwarding of All calls (Outside
Line/Intercom)
2 = Cancel Forwarding of Outside Line calls only
3 = Cancel Forwarding of Intercom calls only
Set Follow Me Destination
1. Lift the handset
2. Enter the Call Forward Destination
3. Enter the Call Type you wish to forward.
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
4. Enter the extension number of the originating
forwarding station
Forced/Verified Account Code
Operation
Lift the receiver
Dial the access code for an outside line (assigned by the system
installer)
Wait for the dial tone
Dial the desired phone number
Dial
Wait for the account code entry tone
Dial a code
Dial
only if your code entry is variable in length
Single-Line Telephone User’s Guide - 143
Group Park
Operation
To place a call in Group Park:
Press and release the receiver button quickly
Wait for the dial tone
Dial the Group Park code
Hang up
To retrieve a call in Group Park:
Lift the receiver
Wait for the dial tone
Dial the Group Park code
Hot Line
Operation
If your telephone is programmed for use as a Hot Line:
Lift the receiver, and you will automatically call the
preprogrammed extension
Howler Tone
Operation
Replace the receiver on the receiver button
Last Number Redial
Operation
Or
Lift the receiver
Wait for the dial tone
Dial
and ADIX-VS will dial the last outside number dialed
Dial the Last Number Redial code
Rotary Dial Telephone
if you have a
Single-Line Telephone User’s Guide - 144
Master Hunt Groups
Operation
To call a Hunt Group:
Lift the receiver
Wait for the dial tone
Dial the Hunt Group access code
Message Waiting
Operation
To leave a message:
When the extension you are calling is busy or does not answer:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the Message code
Wait for a confirmation tone
Hang up
To cancel a message:
If you want to cancel a message you left at another extension:
Lift the receiver
Wait for the dial tone
Dial the Cancel code
Dial the Message code
Dial the extension number
Wait for a confirmation tone
Hang up
To answer messages:
When the message lamp on your phone is flashing:
Lift the receiver
Wait for the dial tone
Dial the Message code
and ADIX-VS will
automatically call the extension that left the message
Single-Line Telephone User’s Guide - 145
Off-Hook Outgoing Call
Operation
Lift the receiver and ADIX-VS will automatically dial the
outside number
Off-Hook Outside Line Queuing
Operation
To wait for an outside line:
Stay on the line until you hear the dial tone
Paging
All Call
Allows you to make an announcement either through the speakers in the
Digital Telephones or an External Paging System.
Lift the receiver
Wait for the dial tone
Dial the All Call code (assigned by the system installer)
Wait for the Page tone
Make an announcement
Hang up
Group Call (Internal)
Allows you to page through the speaker in a group of phones.
Lift the receiver
Wait for the dial tone
Dial the Group Call code (assigned by the system installer)
Wait for the Page tone
Make an announcement
Hang up
Single-Line Telephone User’s Guide - 146
Zone Page (External)
Allows you to access individual groups of external speakers.
Lift the receiver
Wait for the dial tone
Dial the Zone Page code (assigned by the system installer)
Wait for the Page tone
Make an announcement
Hang up
Meet-Me Page Answer
Allows you to answer a page from any phone that is in the same Meet-Me
Page Answer group.
Lift the receiver
Wait for the dial tone
Dial the Meet-Me Page Answer code
and you will be
connected to the extension that made the page
Pre-Ringing
This programming option allows calls to Single Line Telephones to receive
a short ring before the normal ring signaling begins.
This feature helps reduce the noise level in the office environment.
Operation
None
Private Line
Operation
None
Protected Extension
Operation
None
Single-Line Telephone User’s Guide - 147
Shift Call
Operation
When you make an intercom call, but the called extension cannot be
reached, and you wish to call another extension:
Do not hang up
Dial the last digit of the next desired extension number
Single Line Message Waiting Stutter Dial Tone
When a Single Line Telephone that has a message goes off-hook, the
ADIX-VS automatically sends an intermittent tone for 2 seconds before
normal dial tone is heard. This feature alerts you of messages.
Operation
From the telephone’s idle state, go off hook.
If a message exists, you will hear a stutter dial tone.
Speed Dial
Personal Speed Dial Registration
To register Personal Speed Dial Numbers (with an outside line group):
Lift the receiver
Wait for the dial tone
Dial the Speed Dial Registration code
Dial the Personal Speed Dial code
–
Wait for the beep tones
Dial the outside line group
–
or
Wait for the dial tone
Dial the phone number
Hang up
Repeat the procedure to enter additional numbers.
Single-Line Telephone User’s Guide - 148
To register Personal Speed Dial Numbers (without an outside line group):
Lift the receiver
Wait for the dial tone
Dial the Speed Dial Registration code
Dial the Personal Speed Dial code
–
Wait for the dial tone
Dial the phone number
Hang up
Repeat the procedure to enter additional numbers.
To register a pause:
When registering the telephone number, at the place where you
want to insert a pause:
Dial
Dial – for the desired pause time in seconds
symbol in a number:
To register the
When registering the telephone number, at the place where you
want to insert a :
Dial
To Speed Dial A Number
If you have a Touch-tone Phone:
Lift the receiver
Wait for the dial tone
Dial
Dial the Speed Dial code
The system will automatically dial the registered number.
If you have a Rotary Dial Phone:
Lift the receiver
Wait for the dial tone
Dial the Speed Dial Access code
Dial the Speed Dial code
The system will automatically dial the registered number.
Single-Line Telephone User’s Guide - 149
Station Restriction Password
To restrict your phone:
Lift the receiver
Wait for the dial tone
Dial the Station Restriction Password code
Dial your password
Hang up
To cancel restriction at your phone:
Lift the receiver
Wait for the dial tone
Dial the Cancel code
Dial the Station Restriction Password code
Dial your password
Hang up
Tone/Voice Calling
Operation
To switch the calling mode to a Digital Telephone:
Dial the extension number
Dial
Unanswered Incoming Outside Line Warning Tone
Operation
None
Universal Night Answer
Operation
Lift the receiver
Wait for the dial tone
Dial the Universal Night Answer code
connected to the incoming call
and you will be
Single-Line Telephone User’s Guide - 150
Section 6 – Omega-Voice
VMI User’s Guide
Omega-Voice VMI Basic Features
Mailbox Access
To retrieve a message from your mailbox using the MBOX key:
While the MBOX button lamp is flashing red:
Lift the receiver
Wait for the dial tone
Press the MBOX button
Enter the mailbox pass code
To retrieve a message from your mailbox using the MSG key:
When the Message button MSG lamp is flashing red:
Lift the receiver
Wait for the dial tone
Press the Message button
Dial
The system will automatically call your voice mail mailbox.
To access your mailbox from your extension (no message waiting):
Press the VHUNT key or dial your voice mail access code.
When the VMI answers press the # key.
Enter your mailbox when prompted.
Unless you select zero as your pass code, the Omega-Voice
VMI always requests your pass code.
Omega-Voice VMI User’s Guide - 153
Transfer to Voice Mail
To transfer a call to a mailbox:
Press the Transfer button TRAN
Wait for the dial tone
Dial the Mailbox access code
Dial the desired extension number or press the button
representing the desired extension if assigned as a
Multipurpose button
Or
Press the Mailbox button MAILBOX if assigned as a
Multipurpose button
Dial the desired extension number or press the button
representing the desired extension if assigned as a
Multipurpose button
Or
Press the Transfer button TRAN
Wait for the dial tone
Press the MBOX button (of the mailbox you wish to transfer)
if assigned as a Multipurpose button
Forward to Voice Mail
To forward your calls to your mailbox:
Press the Speaker button SPKR
Wait for the dial tone
Press the Call Forward button FWD
Dial the Voice Mail access code
Wait for a confirmation tone and the Forward lamp will stay
lit
Press the Speaker button SPKR
All calls will go immediately to your mailbox.
Mailbox Tutorial
To set up your mailbox you must record a mailbox name,
greeting, and select a pass code. The first time you access your
mailbox the Omega-Voice VMI provides a Mailbox Setup
Tutorial to help you setup your mailbox. You may press 9 to
deactivate the tutorial. To access the Mailbox Tutorial later,
press 6 from the User Options Menu.
Omega-Voice VMI User’s Guide - 154
Main User Menu
When you enter your mailbox you will hear the Main User Menu. Press
Play first new message
Access Message Folder Menu
Make a message
Access User Options Menu
Access System Management Menu
Select Notification Schedule
Return to System Greeting
Exit voice mail
Message Folder Menu
Use the Message Folder Menu to access your message folders. The
Omega-Voice VMI provides the following message folders:
New message folder
Saved message folder
Archive message folder
Receipt message folder
Deleted message folder
Return to Main User Menu
Make a Message for Another User
You can quickly record and send messages to other users. To send a
message to another user or a list:
Access your mailbox.
Press 2 to record a message for another user.
Record your message when prompted.
Press # to stop recording.
Press 4 to send it to another user ,or
Press 5 to send it to a Distribution List.
Enter the mailbox or list number and press #.
Press 1 to send the message.
Omega-Voice VMI User’s Guide - 155
User Options Menu - Mailbox Setup
The User Options Menu provides access to different features based on the
mailbox's defined Class of Service and User Privileges. Use this menu to
setup your mailbox.
Record mailbox name
Access Mailbox Greeting Management Menu
Change mailbox pass code
Access Distribution List Menu
Access Blocking and Forwarding Menu
Access Mailbox Setup Tutorial
Set time/date stamp format
Set message replay order
Return to Main User Menu
Mailbox Name
Your recorded mailbox name identifies your mailbox throughout the
system. After you record the mailbox name, you will be prompted to enter
the first few letters of both your first and last name. You may enter up to 6
digits for each name. To record your mailbox name:
Access your mailbox.
Press
to access the User Options Menu.
Press
to record a new name.
Record your name when prompted.
Press
to stop recording.
Press
to save it.
Enter the first few digits of your first name when prompted
Enter the first few digits of your last name when prompted.
Omega-Voice VMI User’s Guide - 156
Mailbox Greeting Management
Your mailbox greeting identifies your mailbox to outside callers. Outside
callers hear your Active Greeting when they first reach your mailbox. The
Active Greeting is initially greeting one. To record a mailbox greeting:
Access your mailbox.
Press
to access the User Options Menu.
Press
to access the Mailbox Management Menu.
Select
to record a new greeting.
Enter the greeting to record, the Active Greeting
Record your greeting when prompted.
Press
to stop recording.
Press
to save it.
Mailbox Pass Code
To select a pass code:
Access your mailbox.
Press
to access the User Options Menu.
Press
to select a pass code.
Enter the pass code when prompted.
Enter the pass code again for verification.
Distribution List Menu
Each user has nine available Distribution Lists with forty available mailbox
slots on each list.
Create a Distribution List
Add or Delete a mailbox
Play a Distribution List
Return to User Options Menu
Omega-Voice VMI User’s Guide - 157
To create a distribution list:
Access your mailbox.
Press 3 to access the User Options Menu.
Press 4 to access the Distribution List Menu.
Press 1 to create a new list.
Enter the number of the list you wish to create (1-9).
Record the list name when prompted.
Press # to stop recording.
Press 4 to save it.
Press 1 to add mailbox numbers to the list.
To modify a list:
Access your mailbox.
Press
to access the User Options Menu.
Press
to access the Distribution List Menu.
Press
to add or delete a mailbox.
Enter the number of the list you wish to modify (1-9).
Press
to add mailboxes, or
to remove mailboxes.
press
Enter mailbox numbers when prompted.
Press
when you are finished.
To review a list's members:
Access your mailbox.
Press
to access the User Options Menu.
Press
to access the Distribution List Menu.
Press
play a list's members.
Enter the number of the list you wish to review (1-9).
The VMI will play all of the mailboxes on that list.
Omega-Voice VMI User’s Guide - 158
Blocking and Forwarding Menu
You may block or forward your extension using the Omega-Voice VMI Call
Blocking and Forwarding feature. Call Blocking routes outside callers
directly to your mailbox. The Omega-Voice VMI never attempts to ring
your extension. Call Forwarding automatically forwards all incoming calls
to another designated extension.
Play the Current Settings
Set Call Blocking
Set Call Forwarding
Set Override Option
Return to User Options Menu
Call Blocking
You may program your station to automatically forward all calls to voice
mail using the Call Blocking feature. You may select to block your
extension during the Day Mode, Night Mode, or both. To Call Block your
extension:
Access your mailbox.
Press
to access the User Options Menu.
Press
to access the Call Blocking and Forwarding Menu.
Press
access the Call Blocking Menu.
Press
to activate blocking during the Day Mode,
to activate blocking during the Night Mode, or
Press
to activate blocking for both.
Press
To disable the Call Blocking feature:
Access your mailbox.
Press
to access the User Options Menu.
Press
to access the Call Blocking and Forwarding Menu.
Press
access the Call Blocking Menu.
Press
to disable the Call Blocking feature.
Omega-Voice VMI User’s Guide - 159
Call Forwarding
You may program your extension to automatically forward your calls to
another extension. As with the blocking feature, you may select to forward
your extension during the Day Mode, Night Mode, or both.
To Call Forward your extension:
Access your mailbox.
Press
to access the User Options Menu.
Press
to access the Call Blocking and Forwarding Menu.
Press
access the Call Forwarding Menu.
Press
to activate forwarding during the Day Mode,
to activate forwarding during the Night Mode, or
Press
to activate forwarding for both.
Press
Enter the extension to receive your calls.
To disable the Call Forwarding feature:
Access your mailbox.
Press
to access the User Options Menu.
Press
to access the Call Blocking and Forwarding Menu.
Press
access the Call Forwarding Menu.
Press
to disable the Call Forwarding feature.
You may need to review your selected Call Blocking and Call Forwarding
selections. To review the current settings:
Access your mailbox.
Press
to access the User Options Menu.
Press
to access the Call Blocking and Forwarding Menu.
Press
to play the current settings.
Omega-Voice VMI User’s Guide - 160
Time/Date Feature
You can turn the message Time/Date Stamp off or on. If you turn off the
Time/Date Stamp, the Omega-Voice VMI plays the message without first
announcing the time and date. To obtain the time and date for a message
you can press . When the Time/Date Stamp is turned on, the VMI plays it
before playing the message. The Omega-Voice VMI is initially programmed
to play the time and date stamp for all messages in all mailboxes.
To change the time and date stamp format for messages:
Access your mailbox.
Press
to access the User Options Menu.
Press
to select the time/date stamp.
to turn on the Time/Date stamp.
Press
to turn off the Time/Date stamp.
Press
The VMI confirms that your selection has been saved.
Your selection will apply to all messages.
Message Replay Order
You may select the replay order of your messages, either first-in, first-out
(FIFO) or last-in, first-out (LIFO). When FIFO is selected the oldest
message is played first. When LIFO is selected the newest message is played
first.
To select the message replay order for message folders:
Access your mailbox.
Press
to access the User Options Menu.
Press
to select message play back order.
to play oldest message first.
Press
to play newest message first.
Press
The VMI confirms that your selection has been saved.
Your selection will immediately apply to all messages in all
folders except the receipt folder. The oldest message in the
receipt folder will always play first.
Omega-Voice VMI User’s Guide - 161
Omega-Voice VMI User’s Guide - 162
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