MobilePro Cellular Signal Booster 460113 Tech Support 866-294-1660

MobilePro Cellular Signal Booster 460113 Tech Support  866-294-1660
Cellular Signal Booster
Need help?
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
Installation Instructions for the Following Wilson Electronics Signal Booster:
MobilePro ® Dual-Band Wireless Smart Technology
Model # 460013 FCC ID: PWO460013
Signal Booster
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Vehicle Installation Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
In-Building Installation Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Understanding the MobilePro Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Recommended Additional FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety and Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Signal Booster Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover
Guarantee and Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover
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Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
Package Contents
Carrying case included
Signal Booster
Mount Antenna
Window Mount
USB power cable with
power power adapter
Power Supply
Appearance of device and accessories may vary.
Vehicle Dash
Mounting Kit
-Rugged/Screw Mount
-Adhesive Mount
-Vent Clip Mount
-Alcohol Prep Pad
Optional Accessories
Optional Antennas Kits
Mounting Options
Refer to page 7 for additional Antenna Kit Options
Power Supply
12” Antenna
Desk Mount
Suction Cup
Cradle Mount
Cup Holder
Cradle Mount
Mobile Power
To purchase call 800-204-4104 or go to
Installation Options
Before you start your installation, read through
each step of the instructions. Also, watch the
installation video at
MobileProvideo. You can install MobilePro in
your vehicle, in your home, office, or in a hotel
room or other building using the following steps.
Vehicle Installation Option
1.Install the Outside Antenna. Select a
location on top of the car that is:
• O
n a magnetic surface, preferably near
the center of the vehicle’s roof.
• A
t least 12 inches from any other
• Free of obstructions.
• A
t least 6 inches from any windows
(including sunroofs).
• At least 8 inches from any people.
Need help?
The Outside Antenna must be installed
2.Run the Outside Antenna cable into the
car. The cable is strong enough that it
may be shut in most vehicle doors without
damaging the cable. For a cleaner look,
carefully pull down the door seal, run the
cable under the seal, and push the seal
back into place. This method reduces
wear on the cable as the door opens and
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
3.Attach the Adhesive Mounting Bracket to the
vehicle’s dashboard.
• Clean the area where the bracket is to be
mounted with the alcohol wipe included.
Allow the area to dry.
• Peel the backing to expose the adhesive
and press the bracket onto the desired
location on the dashboard. NOTE: Be
sure the tab is positioned vertically.
5.Attach the antenna cable to the antenna
connector on the bottom of the signal booster.
The antenna cable must be connected before
going to the next step.
Alternative mounting options
available. Contact Tech
Support at 866-294-1660
for details.
• A
llow the adhesive to cure for 24 hours
before you attach the MobilePro (Step 4).
4.Attach the MobilePro signal booster to
the Mounting Bracket. After waiting 24
hours for the adhesive on the bracket
to cure, attach the signal booster by
aligning the rectangular hole on the back
of the signal booster with the tab on the
Mounting Bracket, grasping the sides of
the signal booster, and sliding it downward
approximately ¼ inch into place.
The Mounting Bracket is designed to swivel
for more convenient viewing angles. Once
the signal booster is in place, you can adjust
the angle of the bracket by loosening the
knurled nut, applying gentle pressure to the
top or bottom of the signal booster, and then
tightening the nut when the desired angle is
6.Power up your MobilePro. Connect the
power cable to the mini-USB port on the
bottom of the signal booster. Connect the
other end of the power cord to the DC
adapter and insert the adapter into the
vehicle 12V DC power source. Use only the
supplied Wilson Electronics power supply.
While the MobilePro may remain on, leaving
the MobilePro on in a vehicle when it is not
running may discharge the battery in a day
or two. Also note that some 12V DC power
sources are shut down when the vehicle
ignition is turned to off.
Alternative Mounting for Weak Signal Areas.
If you know you drive through particularly weak
signal areas, you may want to mount your signal
booster closer to your cell phone when in use.
To do this, attach a strip of double-sided Velcro
(available at most hardware or fabric stores) to
the back of the MobilePro and to your center
console of your vehicle. Press MobilePro to
Need help?
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
Installation Options
In-Building Installation Option
1.Install the antenna to a window. These
instructions are for use with the Wilson
Electronics Magnet-Mount or Mini-Magnet
Mount Antenna. If you purchased a different
antenna separately, follow the instructions
included with that antenna.
• S
elect a window on the side of the building
where you get the strongest cell signal. You
can determine the strongest signal area by
walking around the building and checking
the bars on your mobile phone. You should
wait 30 seconds for new signal strength
to register. For a more accurate method
of determining signal strength, read the
instructions at http://www.wilsonelectronics.
• With the bracket in place, attach the
magnet base of the antenna to the flat
surface of the bracket. The antenna must
be mounted vertically for the best signal.
2.Attach the antenna to the MobilePro
signal booster. Connect the cable from the
antenna to the connector on the bottom
of the signal booster. Do NOT plug in the
power supply (step 4) until the antenna
cable is connected to the MobilePro signal
• C
lean a spot as high on the designated
window as possible with the alcohol prep pad.
Attach the suction cup bracket to the cleaned spot
on the inside of the window.
3.Place the MobilePro signal booster in a
convenient location close to your cellular
device. This can be on a desk, a tabletop,
a shelf, or the optional desktop mount (sold
separately). The MobilePro works best when
within three feet of your mobile device.
NOTE: Many newer energy efficient windows use
a metal coating that may decrease the strength
of a cellular signal, reducing the effectiveness of
the MobilePro. If you have dual pane windows,
consider a Wilson Electronics signal boost product
that provides an option for mounting an antenna on
an outside wall or roof of a building.
Need help?
4.Connect the MobilePro to a power supply.
Attach the AC power cord to the mini-USB
port on the bottom of the signal booster.
Plug the AC power cord into a surge
protected power strip.
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
Understanding the MobilePro
Signal Booster Light
The light on the front of the MobilePro signal
booster indicates whether the system is working
or if there are problems. Take the following steps
based on the indicator light color when using the
MobilePro signal booster.
Light off: If the light is not on:
• Check connections on the power supply
to see that it is firmly plugged into both the
signal booster and the power source.
• If using a DC power supply in your
vehicle, ensure the power supply is
properly inserted. Then check the 12 volt
power from the car socket and the fuse.
Replace the fuse if necessary.
• If using a power strip in a building, ensure
the power strip is plugged in and turned
on and that power is coming from the
Red light: An red light indicates the MobilePro
has powered down to protect the cell tower from
oscillation (feedback). You may need to move
the antenna farther from the signal booster to
prevent further oscillation.
In a building, move the location of the MobilePro
farther from the window where the antenna is
mounted. Once you have separated the antenna
and the signal booster, reset the MobilePro by
disconnecting the power and then reconnecting
the power supply. If the light is green, the
MobilePro is working properly. If the red light is
still on, move the Outside Antenna farther away
and repeat the process.
Green light: A green light indicates the
MobilePro is working properly.
If you have additional questions about the installation
or operation of your MobilePro signal booster,
please contact the Wilson Electronics technical
support team at 866-294-1660 or email [email protected]
Recommended Additional FAQ:
What hours can I contact tech support?
Technical Support can be reached from 7:00am
to 6:00pm MST, by calling (866-294-1660), or by
email, at [email protected]
How does weather affect the performance of
my Outside Antenna?
Water vapor (e.g. rain, fog, snow or other
precipitation) creates an effective filter to cellular
signal. In times of heavy precipitation, you may
see less performance.
What’s the difference between the 800 MHz
and the 1900 MHz bands? How do I know
which MHz band my cell phone uses?
In a vehicle, that usually means moving the
antenna farther toward the back of the car.
Remember to keep the antenna at least 6 inches
from any window or sunroof.
The MobilePro works with all major North
American cellular providers on the 800 & 1900
MHz frequencies. Traditionally, 800/1900MHz are
associated with voice and 3G data; while 700MHz
and 1700/2100MHz are associated with 4G data.
For more detail see below.
United States Carrier Frequency Use
We recommend visiting for information regarding the frequency
band used by your cell service provider in a specific geographical location.
Need help?
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
Antenna Kit Options
301126 w/12.5 RG174 cable-SMA
301113 w/12.5 RG174 cable-FME
12” Mag Mount
311103 w/12.5’ RG174
311125 w/12.5’ RG174
311128 w/12.5’ RG174
314202 w/12.5’ RG174
311703 w/12.5’ RG174
Trucker Antenna
311101 w/10.5’ RG58
311701 w/10.5’ RG58
311119 w/13.5’ RG58
311133 w/13.5’ RG58
NMO Antenna’s
Kit 311104-17410
• 800/1900 NMO antenna
• 10’ RG174 cable
Kit 311112-17410
• 800/1900 NMO antenna
• 10’ RG174 cable
Kit 314203-17410
• 800/900/1900 NMO antenna
• 10’ RG174 cable
Marine Antenna
Kit 311130-5810
• marine antenna
• 10’ RG58 cable
Glass Mount
311114 (Mini Glass Mount)
w/14’ RG58 cable
311102 w/14’ RG58 cable
NMO Antenna’s
Kit 311104-5810
• 800/1900 NMO antenna
• 10’ RG58 cable
Kit 311112-5810
• 800/1900 NMO antenna
• 10’ RG58 cable
Kit 314203-5810
• 800/900/1900 NMO antenna
• 10’ RG58 cable
Kit 311104-40015
• 800/900/1900 NMO antenna
• 15’ LMR400 cable
Kit 311112-40015
• 800/900/1900 NMO antenna
• 15’ LMR400 cable
Kit 314203-40015
• 800/900/1900 NMO antenna
• 15’ LMR400 cable
Safety and Recommendations
WARNING:C onnecting the Signal Booster directly to the cell phone with use of an adapter will damage the cell phone.
WARNING:Use only the power supply provided in this package. Use of a non-Wilson Electronics product may damage
your equipment.
WARNING: The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than 150
degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess
of that range.
RF SAFETY WARNING: Any antenna used with this device must be located at least 8 inches from all persons.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your
provider’s consent. Most wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their network. If you are unsure, contact
your provider.
You MUST operate this device with approved antennas and cables as specified by the
manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or a licensed
wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served
by using this device.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation. Changes or modifications not expressly approved by Wilson Electronics could void the authority to
operate this equipment.
Need help?
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
Signal Booster Specifications
Model Number
Antenna Impedance
50 Ohms
824-894 MHz/1850-1990 MHz
Power output for single cell phone (dBm)
800 MHz
Power output for single cell phone (dBm)
1900 MHz
800 MHz
1900 MHz
Noise Figure (typical downlink/uplink)
3 dB nominal
> 90 dB
Power Requirements
5 V 1.5 A
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware.
The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for
five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will
automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such
automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster.
Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.
30-Day Money-Back Guarantee
All Wilson Electronics products are protected by Wilson Electronics 30-day money-back guarantee. If
for any reason the performance of any product is not acceptable, simply return the product directly to the
reseller with a dated proof of purchase.
2-Year Warranty
Wilson Electronics Signal Boosters are warranted for two (2) years against defects in workmanship and/or
materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof
of purchase.
Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated
proof of purchase and a Returned Material Authorization (RMA) number supplied by Wilson Electronics.
Wilson Electronics shall, at its option, either repair or replace the product. Wilson Electronics will pay for
delivery of the repaired or replaced product back to the original consumer if located within the continental U.S.
This warranty does not apply to any Signal Boosters determined by Wilson Electronics to have been subjected
to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.
Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty.
RMA numbers may be obtained by contacting Technical Support at 866-294-1660.
Disclaimer: The information provided by Wilson Electronics, LLC is believed to be complete and accurate. However, no
responsibility is assumed by Wilson Electronics, LLC for any business or personal losses arising from its use, or for
any infringements of patents or other rights of third parties that may result from its use.
Copyright © 2014 Wilson Electronics, LLC All rights reserved.
U.S. Patent Nos.– 7,221,967; 7,729,669; 7,486,929; 7,409,186; 7,783,318; 8,583,034; 8,583,033; D596,614
3301 East Deseret Drive, St. George, UT 84790
web: email: [email protected]
phone: 866-294-1660
local: 435-673-5021
fax: 435-656-2432
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